Avaya BCM Hospitality Features Quick Reference Guide

Enterprise Edge Hospitality Features Quick Reference Card

P0911654 Issue 01

Using Enterprise Edge Hospitality features

Hospitality Services (HS) is a group of features that increases the value of the Enterprise Edge syst e m in sm all to me dium si z ed facilities such as ho tel s , mo t els or hospitals. In a hotel setting, guests gain improved services through immediate access to basic functions like wake-up service or reminders, and accurate tracking of the room’s service requirements. Enterprise Edge telephones are classified as one of three types of sets:

Common set

•A comm on se t can be a telephone found in a lobby, office, or common area. It is not associ a ted w i th a ro om and does not have access to all of the hospitality services features.

• Any Enterprise Edge telephone or analog telephone connected to an analog terminal adapter ( ATA), or an analog station mod ule (ASM).

Room set

• A Room set is a set assigned to a room. It can be any Enterprise Edge telephone or an analog telephone connected to an ATA or an ASM. U p to five sets can be assigned to the same room (they all share same room num ber).

Hospitality Services (HS) admin set

• A HS admin set is any two-line display Enterprise Edge telephone. A HS admin set can be programmed to require a user to enter the Desk admin password before access to HS admin features is granted.

: Initial configuration of sets is programmed in system programming.

Note

Hospitality features

Alarm time

Page 1 - Enterprise Edge Hospitality Features Quick Reference Card

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The Alarm time feature provides an alarm clock capability on Enterp rise Edge set and analog telephones connected to an ATA or an ASM. Both room sets and common sets can be programmed to sound an audible alert at a requested time. One Alarm time within a 24 hour period is program mable on a room or com mon set and mu st be reset daily. When the ala rm sou nds, all sets in a given room al ert. Canceling the alarm on any set cancels the alarm on all the sets in the room. A new Alarm time entered on a room or common set overwrites any alarm set previously.

To program the Alarm time feature on an Enterprise Edge telephone:

1. Press

If the alarm time is correct press Press or To enter a new alarm time press Enter a new 4 digit alarm time.

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to exit.

DONE

Cancel

. The display shows Alrm: 07:00am OFF.

ON/OFF

. The display shows

CHG

ƒ£°‡ﬁ

. The display shows

Alrm:0 7:00am ON

Enter time:

If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), no confirmation is required. The display shows

Alarm ON hh:mm

Alarm time: analog phone

Cancelling the alarm

Turning off the alarm

Alarm time: HS admin set

If the 12 hour format is used, the display shows

display key. The display shows

Alarm ON hh:mm

hh:mm AM or PM?

. Press the

To program the Alarm time feature on an analog telephone:

1. Press

2. Enter a 4 digit alarm time.

If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), a tone sounds. If the 12 hour format is used, press • to select am or £ to select pm. A tone sounds. At the selected times, sets in the room ring to wake-up or remind the occupant of the next event or meeting.

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. A tone sounds.

To cancel the Alarm time on an Enterprise Edge telephone, press

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The display shows To cancel the Alarm time on an analog telephone press

Alarm OFF

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When a set rings at the selected time, the occupant can release the Alarm ring as

follows:

On an Enterprise Edge telephone, press any button except the On an analog telephone lift and replace the handset back into position.

button.

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Only a HS admin set can use the Hospitality Services admin alarm feature. The HS admin alarm feature is room oriented only, it does not control the alarms on common sets. The HS admin alarm feature can:

• query the current or last alarm time set for a room

• overw rite previous Alarm time pr ogramming for a room on the system

• assign an Alarm time for any room on the system

• change an Alarm time for any room on the system

• cancel an Alarm pending for any room on the system

To program the Alarm time for a room with the HS admin alarm feature:

1. Press

2. If configured, the display shows

3. T he display shows

4. Press

5. Enter a four digit alarm time.

Page 2 - Enterprise Edge Hospitality Features Quick Reference Card

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VIEW

press the

ON/OFF

. The display shows

display key to activate the alarm.

on a two-line display Enterprise Edge telephone.

Password:

Al of rm#:

. Enter the room number.

Alrm: 07:00am OFF:

. Enter the Desk admin password.

. If the alarm time is correct

If the 24 hour format is used (hour: 00 to 23 and minutes: 00 to 59), no confirmation is required. The display shows If the 12 hour format is used, the display shows the four digit time plus AM or Press the

6. Press the

display key. The display shows

button to exit programming.

Release

Alarm hh:mm ON

Alarm hh:mm am

pm ON

PM?

Room condition

Room condition: Room set

Room set ƒ°‡ﬂ HS admin set ƒ°‡°

The Room conditi o n (RC ) f eature allows users to ex cha nge in f ormat i on abo ut t he serviced state of a room. The RC feature is available from a room set or a HS admin set.

Room sets

• set the associated room’s state to Service done (

• set the associated room’s state to Needs service (

• query the state of the associated room on a set with a display.

HS admin sets

• set any room’s state to Service done (

• set any room’s state to Needs service (

• query the state of any room.

The system changes the state of occupied rooms to Needs service on a daily basis at a set time as configured in the system. Maintenance personnel program the condition of the room to Service done when service in the room is complete. The front desk attendant can query or program the condition of a room with a HS admin set. The Enterprise Edge system auto ma ti cal l y se ts t h e status of a room to

Needs srvc

can:

Srvc done

Needs srvc

can:

Srvc done

Needs srvc

, when a Room occupancy status changes from occupied to

)

Vacant

To update the Room condition using a room set:

1. Press

2. At the prompt, enter the status of the room .

3. Press ⁄ on the dial pad to indicate

4. T he display shows

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Room condition password. or, Press ¤ on the dial pad to indicate Room condition pass w o rd.

on an Enterprise Edge telephone or press

on an analog telephone.

. If required, enter the

Set to srv done

Set to needs srv

Room condition: HS admin set

Page 3 - Enterprise Edge Hospitality Features Quick Reference Card

To update or query the Room condition using a HS admin set:

1. Press

2. If configured, the display shows

3. T he display shows

4. T he display shows

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required status for the room set: if the room is occupied, select

Needs srvc

; if the room is vacant, select

on a two-line display Enterprise Edge telephone.

Password: Cd of rm#: rrrrr:Vacant

. Enter the room number and press OK.

. Press the

. Enter the Desk admin password.

display key and select the

CHANGE

Srvc done

Vacant

Needs srvc

The default setting is

5. To update or query other room sets, press the return to step 3. If there are no more room sets updates or queries, press the

button to exit programming.

Release

Vacant

FIND

display key and

Room occupancy

Hospitality passwords

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The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and also works with the Room condition (RC) feature. Dialing restrictions for room sets are defined in system programming. The RO feature does not apply to common sets.

To access the Room Occupancy feature and assign the state of a room set:

1. Press

2. If configured, the display shows

3. T he display shows

4. T he display shows

5. To program other rooms, press the

Programming a room to Vacant state cancels any outstanding alarms.

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required status for the room set: Vacant, Basic, Mid or Full. The default setting is

3. If no more rooms require programming, press the programming.

Vacant

on a two-line display Enterprise Edge telephone.

. Enter the Desk admin password.

display key and select the

CHANGE

FIND

display key and return to step

button to ex it

Release

Oc of rm#: rrrrr:Vacant

. Enter the room number and press OK.

Password:

. Press the

The Hospitality Services feature allows for two types of passwords to access

different areas of Hospitality programming.

• The Desk password is used to access all Hospitality Services admin features.

• The Room condition password controls the ability to change the room condition.

Default passwords are created and changed in system programming.

Page 4 - Enterprise Edge Hospitality Features Quick Reference Card

P0911654 Issue 01

Avaya BCM Hospitality Features Quick Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual