Avaya BCM Find Me User Guide

Nortel Business Communications Manager Find Me/Follow Me

Introduction

Find Me/Follow Me allows simultaneous ringing of up to five different external destinations.
Users and administrators can configure these destination numbers. You can configure Find
Me/Follow Me based on the time and day by configuring schedules. Using Find Me/Follow
Me, you can pick up a call either at your primary extension (your desk phone for example) or
at one of the five external destinations, such as a cell phone, your home phone, or another
phone. When you answer the call at one destination the other alerting calls are disconnected.
By doing this, the Find Me/Follow Me feature reduces the chance of missed calls. You can
then transfer the answered call back and forth between your desk phone and other devices in
your list of Find Me/Follow Me external destinations.

Navigation

• Find Me/Follow Me Fundamentals (page 1)

• Find Me/Follow Me Configuration (page 2)

• Find Me/Follow Me Operation (page 5)

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Find Me/Follow Me Fundamentals

Find Me/Follow Me allows simultaneous ringing on up to five different external destination
numbers when a call is offered to your desk phone. This feature also allows you to transfer
answered calls between your desk phone and the FindMe/FollowMe destination device you
selected to transfer the call. Users and administrators can configure these destination numbers.
You can configure Find Me/Follow Me to always ring the specified destination numbers, or to
schedule them to ring based on the time and day. This allows you to answer an incoming call
from any of the specified external destination numbers, and reduces the chance of missing a
call. When you answer the call at one destination the other ringing calls are disconnected. You
can transfer the answered call back and forth between your desk phone and other devices in
your list of Find Me/Follow Me external destination numbers.

Find Me/Follow Me calls contain the prefix “>” on the Calling Line ID (CLID) information
(for example, >John Smith). If no CLID information is available, Find Me/Follow Me calls
appear as “FindMe FollowMe”. The following table illustrates the possible CLID displays

User Guide

when a Find Me/Follow Me call is offered to an external destination number (for example, the
CLID display on a cell phone configured as an external destination):

Table 1

CLID name CLID number CLID passed to external

destinations

Available Available >Original_CLID_Name

Original_CLID_Number

Available Not Available >Original_CLID_Name

Not Available Available >Original_CLID_Number

Not Available Not Available FindMe FollowMe

2

Note: For calls coming from Analog trunks, the CLID information passed to

external destinations will always be "FindMe FollowMe" even if the CLID Name
or Number is available.

You can continue a Find Me/Follow Me call on any of the configured Find Me/Follow Me external
destination numbers by pressing the Find Me/Follow Me feature code (F960 by default) on the
desk set (primary or alternate extensions based on where you answer the call). Pressing F960 again
returns the call to the extension where it was originally answered. At this point, pressing F960
again will hand the call off to the external destination you previously selected.

There are two tables on the Find Me/Follow Me page: Schedule List and External Destination List.
The Schedule List table shows all currently defined schedules and allows you to add, edit, or delete
a schedule. You can configure a maximum of five schedules. The External Destination List
shows all currently defined external destination numbers and allows you to add, change, or delete
an external destination number. You can configure a maximum of five numbers. Configured
external destination numbers are automatically enabled.

Find Me/Follow Me recognizes your set restrictions. If you attempt to enter an external destination
number that you do not have permission to dial, the error message, “You are not allowed to dial
the number you specified” appears.

Find Me/Follow Me Configuration

You can configure up to five external destination numbers, and five schedules from Mailbox
Manager. Perform the following procedures to configure Find Me/Follow Me external
destinations and schedules.

Note: Users can only modify Find Me/Follow Me settings if the system
administrator has granted permission for users to configure their own settings.

Navigation

• Logging on to Mailbox Manager (page 2)

• Adding a schedule (page 3)

• Adding an external destination (page 4)

Logging on to Mailbox Manager

All Find Me/Follow Me configuration is done through Mailbox Manager. Your system
administrator assigns you a mailbox number. If you do not know your mailbox number, ask your
system administrator. Mailbox Manager has a 20-minute inactivity timeout. If you attempt to use
the application after the timeout period, other than from the Login screen, the following message
appears: “Your session has expired. Please sign-in.”

NN40010-118

Prerequisites

• You must have an assigned mailbox number.

Procedure steps

1 Browse to the Mailbox Manager home page.

2 In the User ID box, enter your mailbox number.

3 In the Password box, enter your mailbox password.

If the mailbox is not initialized, or if its password is reset, you must log on with the default
password (0000).

4 Click Submit.

If you enter an incorrect mailbox number or password, the error dialog box appears with the
following message: "The Mailbox/Password combination you have entered is not correct.
Please try again”.

Adding a schedule

You can create up to five schedules to determine when you want Find Me/Follow Me to ring your
configured external destination numbers. Perform the following procedure to configure schedules.

3

Prerequisites

• You must be logged on to Mailbox Manager.

Procedure steps

1 From the Mailbox Manager main page, click the Find Me/Follow Me link (located in the left

pane). The Find Me/Follow Me screen appears.

2 From the Schedule List table, select the schedule you want to modify (1 through 5), and then

click Change.
The Add Schedule screen appears.

3 Enter a name for the schedule in the Name field.

4 Select the check box beside the days you want to enable on Find Me/Follow Me.

5 Enter the start time (format HH:MM) for the schedule.

6 Enter the end time (format HH:MM) for the schedule.

7 Click Submit to save the schedule and return to the Find Me/Follow Me screen.

8 If you want to delete the schedule, click Delete under the Commands column.

9 After the confirmation box appears, click Ok to proceed, or Cancel to return to the Find Me/

Follow Me screen without deleting the schedule.

Nortel Business Communications Manager Find Me/Follow Me User Guide