Avaya BCM Find Me User Manual
Nortel Business Communications Manager Find Me/Follow Me
Introduction
Find Me/Follow Me allows simultaneous ringing on up to five different external destinations.
Users and administrators can configure these destination numbers. You can configure Find
Me/Follow Me based on the time and day by configuring schedules. Using Find Me/Follow
Me, you can pick up a call either at your primary extension (your desk phone for example) or
at one of the five external destinations, such as a cell phone, your home phone, or another
phone. When you answer the call at one destination the other alerting calls are disconnected.
By doing this, the Find Me/Follow Me feature reduces the chance of missed calls. You can
then transfer the answered call back and forth between your desk phone and other devices in
your list of Find Me/Follow Me external destinations.
Navigation
• Find Me/Follow Me Fundamentals (page 1)
• Find Me/Follow Me User Configuration (page 3)
• Find Me/Follow Me Operation (page 6)
• Find Me/Follow Me Administration (page 8)
• Troubleshooting (page 11)
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Find Me/Follow Me Fundamentals
Find Me/Follow Me allows simultaneous ringing on up to five different external destination
numbers when a call is offered to your desk phone. This feature also allows you to transfer
answered calls between your desk phone and the FindMe/FollowMe destination device you
have selected to transfer the call. Users and administrators can configure these destination
numbers. You can configure Find Me/Follow Me to always ring the specified destination
numbers, or to schedule them to ring based on the time and day. This allows you to answer an
incoming call from any of the specified external destination numbers, and reduces the chance
of missing a call. When you answer the call at one destination the other ringing calls are
disconnected. You can transfer the answered call back and forth between your desk phone and
other devices in your list of Find Me/Follow Me external destination numbers.
Administration
In order to use Find Me/Follow Me, you must purchase a Find Me/Follow Me keycode with
the appropriate amount of seats for the number of mailboxes you want to enable.
You can configure schedules and external destination numbers for users, or enable users to
configure them on their own. You can also enable or disable Find Me/Follow Me for a Class of
Service, and configure other options through CallPilot Manager. You can also enable Call
Detail Recording (CDR) records to include Find Me/Follow Me call details through Business
Element Manager.
A maximum of three simultaneous incoming calls received by the primary extension can
receive Find Me/Follow Me treatment. Any incoming calls above the maximum are handled
as normal (for example, sent to voice mail). Inbound calls can come from any source device,
internal or external, including analog trunks (provided that disconnect supervision is
available).
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You can configure Find Me/Follow Me to simultaneously ring a maximum of five external
destination numbers. Configured external destination numbers are automatically enabled. Analog
trunks are not supported for outbound calling.
Calling Line ID
Find Me/Follow Me calls contain the prefix “>” on the Calling Line ID (CLID) information (for
example, >John Smith). If no CLID information is available, Find Me/Follow Me calls appear as
“FindMe FollowMe”. The following table illustrates the possible CLID displays when a Find Me/
Follow Me call is offered to an external destination number (for example, the CLID display on a
cell phone configured as an external destination).
Table 1
CLID name CLID number CLID passed to external
destinations
Available Available >Original_CLID_Name
Available Not Available >Original_CLID_Name
Not Available Available >Original_CLID_Number
Not Available Not Available FindMe FollowMe
Original_CLID_Number
Note: For calls coming from Analog trunks, the CLID information passed to
external destinations will normally be “FindMe FollowMe” even if the CID Name
or Number is available.
However if your telephone provider overwrites all CLID coming from the BCM,
then the CLID information displayed will be as if the BCM called, not the
originator.
For example, if you dial from a BT analogue line into the BCM and the Find Me
Follow Me Feature is invoked using a BT PRI (i.e. it dials out), then the CLID
displayed will be that of the BT PRI, not of the BT analogue line, because the BT
network overwrites the CLID. This is not a product fault and the behaviour will
vary depending on the PSTN provider.
Feature 960
You can continue a Find Me/Follow Me call on any of the configured Find Me/Follow Me external
destination numbers by pressing the Find Me/Follow Me feature code (F960 by default) on the
desk set (primary or alternate extensions based on where you answer the call). Pressing F960 again
returns the call to the extension where it was originally answered. At this point, pressing F960
again will hand the call off to the external destination you previously selected. There are rare
occurrences where the F960 feature code can be in use by another application prior to the first
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startup of the FM/FM application. In this case the FM/FM tries the next numeric feature number
(F961) and so on up to F969 until it locates a free feature code. Users cannot handoff conference
calls from desk set to mobile phone. In this case “Conf Not Allowed” appears on the desk set
display.
Set restrictions
Find Me/Follow Me Find Me/Follow Me recognizes the user’s set restrictions. If a user attempts
to enter an external destination number that they do not have permission to dial, the error message,
“You are not allowed to dial the number you specified” appears.
Virtual Terminal usage
For Find Me/Follow Me to operate, you must correctly configure LAN CTE Virtual Terminals.
You can configure the number of Virtual Terminal resources available for use by Find Me/Follow
Me in Callpilot Manager (see
Each Find Me/Follow Me session uses a Virtual Terminal line that must be configured to grant it
access to dial out on trunks. For more information about configuring Virtual Terminals for use by
Find Me/Follow me see
“Configuring Virtual Terminal resources” on page 10.
Configuring the maximum available Virtual Terminals on page 10).
“Configuring the maximum available Virtual Terminals” on page 10 and
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Find Me/Follow Me User Configuration
You can configure up to five external destination numbers, and five schedules for any user with a
Find Me/Follow Me enabled Class of Service from Callpilot Manager. Perform the following
procedures to configure Find Me/Follow Me external destinations and schedules.
Note: For systems located in Spain, Italy, or the United Kingdom, Nortel
recommends disabling Conference Tones through Business Element Manager.
Navigation
• Logging on to CallPilot Manager as an administrator (page 3)
• Adding a schedule (page 4)
• Adding an external destination (page 5)
Logging on to CallPilot Manager as an administrator
To make administrative changes to a user’s Find Me/Follow Me service, log on to CallPilot
Manager.
Nortel Business Communications Manager Find Me/Follow Me Administration
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Procedure steps
1 Launch Callpilot Manager either from Business Element Manager, or by downloading the
application from the BCM Web site.
2 If you launched CallPilot Manager manually, enter the administrator user name and password.
If you launched CallPilot Manager from Business Element Manager, you are already logged
on.
3 Click Submit.
Adding a schedule
You can create up to five schedules to determine when you want Find Me/Follow Me to ring the
configured external destination numbers for a Find Me/Follow Me enabled mailbox. Perform the
following procedure to configure schedules.
Prerequisites
• You must be logged on to CallPilot Manager as an administrator.
• The mailbox you are editing must belong to a Find Me/Follow Me enabled Class of Service.
Procedure steps
1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the
left pane).
2 Click Change/Delete Mailbox.
3 Click Change beside the mailbox you want to edit.
4 In the Find Me/Follow Me field, click Change. The Find Me/Follow Me page appears.
5 From the Schedule List table, select the schedule you want to modify (1 through 5), and then
click Change.
The Add Schedule screen appears.
6 Enter a name for the schedule in the Name field.
7 Select the check box beside the days you want to enable on Find Me/Follow Me.
8 Enter the start time (format HH:MM) for the schedule.
9 Enter the end time (format HH:MM) for the schedule.
10 Click Submit to save the schedule and return to the Find Me/Follow Me screen.
11 If you want to delete the schedule, click Delete under the Commands column.
12 After the confirmation box appears, click Ok to proceed, or Cancel to return to the Find Me/
Follow Me screen without deleting the schedule.
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Adding an external destination
You can configure up to five external destination numbers for Find Me/Follow Me for each
mailbox. You can configure Find Me/Follow Me to always ring these numbers when a call comes
into the primary extension, or have them set to a predefined schedule. After you configure a
number, it is automatically enabled for Find Me/Follow Me.
Prerequisites
• You must be logged on to CallPilot Manager as an administrator.
• If you want to have Find Me/Follow Me ring the extension based on a schedule, you must first
configure the schedule.
• The mailbox you are editing must belong to a Find Me/Follow Me enabled Class of Service.
Procedure steps
1 From the CallPilot Manager main page, click the Mailbox Administration link (located in the
left pane).
2 Click Change/Delete Mailbox.
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3 Click Change beside the mailbox you want to edit.
4 In the Find Me/Follow Me field, click Change. The Find Me/Follow Me page appears.
5 In the External Destination List, find the external destination you want to modify (1 through
5), and then click Change (under the Commands column).
6 From the Answer Mode field, select the schedule you want to apply to this destination, or if
you want all calls to ring on this external destination at all times, select Always.
7 Enter the telephone number you want Find Me/Follow Me to call when a call comes into your
primary extension.
For telephone numbers, you can enter any digits from 0 to 9 as well as * for a star, # for the
number sign, P for Timed Pause and D for a pause to recognize Dial Tone.
The programmed number must be the entire string you use to dial out from your primary
extension (for example, the first number should be 9 to dial an external number). You must
enter any special characters in the string after the number string (you must first dial out the
number before any special characters are recognized).
8 Enter the Maximum Ring Time (between 5 to 120 seconds). This is the maximum time the
system rings an external destination before disconnecting.
9 Enter the Automated Answer Delay (between 10 to 5000 milliseconds). This allows you to
specify the delay between when a call is made and when Find Me/Follow Me treats it as
answered by a human user as opposed to an automated system (for example, a cell phone call
answered by voice mail because the cell phone has been turned off).
10 Click Submit to save your changes and return to the Find Me/Follow Me screen.
11 If you want to disable the external destination, click Disable under the Commands column.
12 If you want to delete the external destination, click Delete under the Commands column.
Nortel Business Communications Manager Find Me/Follow Me Administration
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