Avaya BCM50 Installation Manual

Installation and Maintenance Guide

BCM50 3.0

Business Communications Manager

Document Status: Standard Document Number: NN40020-302 Document Version: 02.03 Date: December 2009

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

SOFTWARE LICENSE

NORTEL NETWORKS INC. (“NORTEL NETWORKS”) TELECOMMUNICATION PRODUCTS

THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER ("CUSTOMER") AND NORTEL NETWORKS. PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THIS SOFTWARE, YOU, THE CUSTOMER, ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, RETURN THE UNUSED SOFTWARE AND THE ASSOCIATED DOCUMENTATION TO NORTEL NETWORKS THROUGH A NORTEL NETWORKS AUTHORIZED DISTRIBUTOR WITHIN FIVE (5) DAYS OF YOUR ACQUISITION OF THE SOFTWARE FOR A REFUND.

Subject to the terms hereinafter set forth, NORTEL NETWORKS grants to CUSTOMER and/or its representatives, with a "need to know," a personal, non-exclusive license (1) to use the licensed software, proprietary to NORTEL NETWORKS or its suppliers and (2) to use the associated documentation. CUSTOMER is granted no title or ownership rights, in or to the licensed software, in whole or in part, and CUSTOMER acknowledges that title to and all copyrights, patents, trade secrets and/or any other intellectual property rights to and in all such licensed software and associated documentation are and shall remain the property of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers. The right to use licensed software may be restricted by a measure of usage of applications based upon number of lines, number of ports, number of terminal numbers assigned, number of users, or some similar measure. Expansion beyond the specified usage level may require payment of an incremental charge or another license fee.

NORTEL NETWORKS considers the licensed software to contain "trade secrets" of NORTEL NETWORKS and/or its suppliers. Such "trade secrets" include, without limitation thereto, the specific design, structure and logic of individual licensed software programs, their interactions with other portions of licensed software, both internal and external, and the programming techniques employed therein. In order to maintain the "trade secret" status of the information contained within the licensed software, the licensed software is being delivered to CUSTOMER in object code form only.

NORTEL NETWORKS or any of its suppliers holding any intellectual property rights in any licensed software, and/or any third party owning any intellectual property rights in software from which the licensed software was derived, are intended third party beneficiaries of the License. All grants of rights to use intellectual property intended to be accomplished by this License are explicitly stated. No other grants of such rights shall be inferred or shall arise by implication.

CUSTOMER warrants to NORTEL NETWORKS that CUSTOMER is not purchasing the rights granted by this License in anticipation of reselling those rights.

CUSTOMER shall:

• Hold the licensed software in confidence for the benefit of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers using no less a degree of care than it uses to protect its own most confidential and valuable information; and

• Keep a current record of the location of each copy of licensed software made by it; and

• Affix to each copy of licensed software made by it, in the same form and location, a reproduction of the copyright notices, trademarks, and all other proprietary legends and/or logos of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers, appearing on the original copy of such licensed software delivered to CUSTOMER; and retain the same without alteration on all original copies; and

• Issue instructions to each of its authorized employees, agents and/or representatives to whom licensed software is disclosed, advising them of the confidential nature of such licensed software and to provide them with a summary of the requirements of this License; and

• Return the licensed software and all copies through an Authorized Distributor to NORTEL NETWORKS at such time as the CUSTOMER chooses to permanently cease using it.

CUSTOMER shall not:

• Use licensed software (i) for any purpose other than CUSTOMER’s own internal business purposes and (ii) other than as provided by this License; or

• Allow anyone other than CUSTOMER’s employees, agents and/or representatives with a "need to know" to have physical access to licensed software; or

• Make any copies of licensed software except such limited number of object code copies in machine readable form only, as may be reasonably necessary for execution or archival purposes only; or

• Make any modifications, enhancements, adaptations, or translations to or of licensed software, except as may result from those CUSTOMER interactions with the licensed software associated with normal use and explained in the associated documentation; or

• Attempt to reverse engineer, disassemble, reverse translate, decompile, or in any other manner decode licensed software, in order to derive the source code form or for any other reason; or

• Make full or partial copies of any documentation or other similar printed or machine-readable matter provided with licensed software unless the same has been supplied in a form by NORTEL NETWORKS intended for periodic reproduction of partial copies; or

• Export or re-export licensed software and/or associated documentation by downloading or otherwise from the fifty states of the United States and the District of Columbia.

• Install and use each copy of licensed software only on a single CPU at a time (for this purpose, single CPU shall include systems with redundant processing units); and

PLEASE REFER TO THE NEXT PAGE

Installation and Maintenance Guide

Except for Java Product (as defined herein below), CUSTOMER may assign collectively its rights under this License to any subsequent owner of the associated hardware, but not otherwise, subject to the payment of the then current license fee for new users, if any. No such assignment shall be valid until CUSOMTER (1) has delegated all of its obligations under this License to the assignee; and (2) has obtained from the assignee an unconditional written assumption of all such obligations; and (3) has provided NORTEL NETWORKS a copy of such assignment, delegation and assumption; and (4) has transferred physical possession of all licensed software and all associated documentation to the assignee and destroyed all archival copies. Except as provided, neither this License nor any rights acquired by CUSTOMER through this License are assignable. Any attempted assignment of rights and/or transfer of licensed software not specifically allowed shall be void and conclusively presumed a material breach of this License.

If NORTEL NETWORKS (i) claims a material breach of this License, and (ii) provides written notice of such claimed material breach to CUSTOMER and (iii) observes that such claimed material breach remains uncorrected and/or unmitigated more than thirty (30) days following CUSTOMER’s receipt of written notice specifying in reasonable detail the nature of the claimed material breach, then CUSTOMER acknowledges that this License may be immediately terminated by NORTEL NETWORKS and CUSTOMER further acknowledges that any such termination shall be without prejudice to any other rights and remedies that NORTEL NETWORKS may have at law or in equity.

EXPRESS LIMITED WARRANTIES FOR ANY ITEM OF LICENSED SOFTWARE, IF ANY, WILL BE SOLELY THOSE GRANTED DIRECTLY TO CUSTOMER BY DISTRIBUTOR. OTHER THAN AS SET FORTH THEREIN, THIS LICENSE DOES NOT CONFER ANY WARRANTY TO CUSTOMER FROM OR BY NORTEL NETWORKS.

THE LICENSED SOFTWARE IS PROVIDED BY NORTEL NETWORKS "AS IS" AND WITHOUT WARRANTY OF ANY KIND OR NATURE, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

THIS LIMITATION OF WARRNATIES WAS A MATERIAL FACTOR IN THE ESTABLISHMENT OF THE LICENSE FEE CHARGED FOR EACH SPECIFIC ITEM OF SOFTWARE LICENSED.

IN NO EVENT WILL NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO OR THROUGH CUSTOMER FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOSS OF BUSINESS OR BUSINESS INFORMATION, BUSINESS INTERRUPTION, OR OTHER ECONOMIC DAMAGE, AND FURTHER INCLUDING INJURY TO PROPERTY, AS A RESULT OF USE OR INABILITY TO USE THE LICENSED SOFTWARE OR BREACH OF ANY WARRANTY OR OTHER TERM OF THIS LICENSE, REGARDLESS OF WHETHER NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS WERE ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF.

The rights and obligations arising under this License shall be construed in accordance with the laws of the State of Tennessee. If for any reason a court of competent jurisdiction finds any provision of this License or portion thereof to be unenforceable, that provision of the License shall be enforced to the maximum extent permissible so as to effect the intent of the parties and the remainder of this License shall continue in full force and effect.

This License constitutes the entire agreement between the parties with respect to the use of the licensed software and the associated documentation, and supersedes all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. No amendment to or modification of this License will be binding unless in writing and signed by a duly authorized representative of NORTEL NETWORKS.

Open source copyright (ppp-2.4)

This product contains software that is distributed under open source agreements.

This product contains ppp-2.4, a package which implements the Point-to-Point Protocol (PPP) to provide Internet connections over serial lines. This open source package is freely downloadable at: ftp:// ftp.samba.org/pub/ppp/.

The following copyright notices apply to this software:

Permission to use, copy, modify, and distribute this software for any purpose and without fee is hereby granted, provided that this copyright and permission notice appear on all copies and supporting documentation, the name of Roaring Penguin Software Inc. not be used in advertising or publicity pertaining to distribution of the program without specific prior permission, and notice be given in supporting documentation that copying and distribution is by permission of Roaring Penguin Software Inc..

Roaring Penguin Software Inc. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software for any purpose and without fee is hereby granted, provided that this copyright and permission notice appear on all copies and supporting documentation, the name of Lars Fenneberg not be used in advertising or publicity pertaining to distribution of the program without specific prior permission, and notice be given in supporting documentation that copying and distribution is by permission of Lars Fenneberg.

Lars Fenneberg makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Restricted Rights. Use, duplication or disclosure by the United States government is subject to the restrictions as set forth in the Right in Technical Data and Computer Software Clauses in DFARS

252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as applicable.

NN40020-302

Permission to use, copy, modify, and distribute this software for any purpose and without fee is hereby granted, provided that this copyright and permission notice appear on all copies and supporting documentation, the name of Livingston Enterprises, Inc. not be used in advertising or publicity pertaining to distribution of the program without specific prior permission, and notice be given in supporting documentation that copying and distribution is by permission of Livingston Enterprises, Inc.

Livingston Enterprises, Inc. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies of the software and derivative works or modified versions thereof, and that both the copyright notice and this permission and disclaimer notice appear in supporting documentation.

THIS SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE REGENTS OF THE UNIVERSITY OF MICHIGAN AND MERIT NETWORK, INC. DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET LICENSEE'S REQUIREMENTS OR THAT OPERATION WILL BE UNINTERRUPTED OR ERROR FREE. The Regents of the University of Michigan and Merit Network, Inc. shall not be liable for any special, indirect, incidental or consequential damages with respect to any claim by Licensee or any third party arising from use of the software.

Installation and Maintenance Guide

NN40020-302

Task List

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Introducing the BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Viewing the BCM50 system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Determining DHCP server configuration and IP address . . . . . . . . . . . . . 69

Installing the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Checking the installation prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

To install the rack-mount shelf in an equipment rack ....................................................83

To install the BCM50 unit on the rack-mount shelf ........................................................84

To install a BCM50 unit on top of another unit ..............................................................85

To install the patch panel...............................................................................................85

To install the BCM50 wall-mount bracket ......................................................................86

To install the BCM50 unit on the wall-mount bracket ....................................................88

To install the WFC .........................................................................................................90

To install the BCM50 unit on a desktop or shelf ............................................................91

To install the power supply on the rack-mount shelf .....................................................92

To install the power supply on the desktop ...................................................................93

To install a power supply using the power supply mounting enclosure.........................93

To install a power supply using the single power supply mounting bracket ..................93

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

To set G4x16 or G8x16 dip switches.............................................................................98

To set GASM dip switches ............................................................................................98

To set GATM dip switches.............................................................................................99

To install an MBM........................................................................................................100

Connecting the cables to the BCM50 system . . . . . . . . . . . . . . . . . . . . . 103

To connect an expansion unit .....................................................................................105

To connect a power supply using a UPS.....................................................................107

To connect a power supply without a UPS..................................................................107

To connect the lines and extensions ...........................................................................110

To connect telephone lines to DTM, BRIM, or 4x16 MBMs.........................................111

To connect analog telephone lines to the GATM4/GATM8 or G4x16/G8x16..............112

To connect extensions to DSM16, DSM32, ASM8, 4x16, G4x16, or G8x16 MBMs ...113

To install an auxiliary ringer.........................................................................................114

To install an external paging system ...........................................................................114

To connect the music source using the music source jack .........................................116

Installation and Maintenance Guide

8 Task List

To connect the music source using the RJ-21 telephony connector ...........................116

To connect the cables to the wiring field card (optional) .............................................117

To connect the cables to the patch panel (optional) ....................................................117

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

To install the emergency telephone.............................................................................120

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

To connect the ATA2 ...................................................................................................123

To mount the ATA2 on a wall ......................................................................................123

To measure the insertion loss from the CO to the analog device................................125

To measure the insertion loss from the analog device to the CO................................125

Configuring the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 131

To enter the keycodes .................................................................................................132

To configure the IP address ........................................................................................133

To configure the modem..............................................................................................133

To select the region .....................................................................................................134

To select the telephony startup template and start DN ...............................................134

To initialize voice mail..................................................................................................134

To create Telset user accounts ...................................................................................134

Using Element Manager to set the basic parameters . . . . . . . . . . . . . . . 137

To access the BCM50 Web page ................................................................................138

To download and install Element Manager .................................................................138

To connect to the BCM50 system using Element Manager ........................................139

To enter a keycode ......................................................................................................139

To configure the LAN IP address ................................................................................140

To configure the modem..............................................................................................140

To configure the startup template for telephony services ...........................................140

To initialize voice mail..................................................................................................141

To enter a name for your system.................................................................................141

To configure the date and time settings ......................................................................142

To configure DHCP server settings ............................................................................142

To configure IP Phones ...............................................................................................144

To configure SNMP settings ........................................................................................145

To configure SNMP community strings .......................................................................145

To configure the SNMP manager list...........................................................................146

To create user accounts ..............................................................................................146

To configure SRG........................................................................................................147

Using the Startup Profile to configure parameters . . . . . . . . . . . . . . . . . 149

To download the Startup Profile template ...................................................................151

To customize a Startup Profile for your system ..........................................................151

To load the Startup Profile data onto the BCM50 system ...........................................152

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . 155

To configure the MBM(s) .............................................................................................156

Connecting the BCM50 system to the LAN and WAN . . . . . . . . . . . . . . . 159

NN40020-302

Task List 9

To connect the BCM50 system to the LAN .................................................................161

To connect the BCM50e or BCM50be main units to the WAN ....................................162

To connect the BCM50a or BCM50ba main units to the WAN ....................................162

Testing basic BCM50 functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

To test the main unit ....................................................................................................165

To troubleshoot the main unit ......................................................................................166

To test the expansion unit ...........................................................................................166

To troubleshoot the expansion unit .............................................................................166

To test the MBM ..........................................................................................................167

To test a station MBM..................................................................................................167

To test a trunk MBM ....................................................................................................167

To determine why an MBM does not appear in Element Manager .............................168

To determine why the ATA2 does not function............................................................168

To determine why there is no dial tone at the ATA2....................................................168

To check the ATA2 wiring............................................................................................169

To perform a Level 1 and Level 2 reset .......................................................................170

Replacing the BCM50 system components . . . . . . . . . . . . . . . . . . . . . . . 173

To shut down the system.............................................................................................174

To return the system to operation................................................................................174

Replacing a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

To remove the power supply .......................................................................................176

To connect the new power supply ...............................................................................177

Replacing a main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

To disconnect the cables .............................................................................................180

To remove a rack-mounted main unit..........................................................................181

To remove a wall-mounted main unit ..........................................................................181

To remove a desktop mounted main unit ....................................................................181

To connect the cables .................................................................................................182

Replacing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

To remove the MBM ....................................................................................................184

To insert the new MBM................................................................................................185

Replacing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

To disconnect the expansion unit cables.....................................................................188

To remove a rack-mounted expansion unit .................................................................189

To remove a wall-mounted expansion unit..................................................................189

To remove a desktop-mounted expansion unit ...........................................................189

To remove the MBM ....................................................................................................190

To connect the cables .................................................................................................191

Replacing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

To open the main unit case .........................................................................................195

To remove the hard disk ..............................................................................................197

To remove the fan .......................................................................................................198

To remove the router card ...........................................................................................199

To insert the new hard disk .........................................................................................200

To insert the new fan ...................................................................................................202

Installation and Maintenance Guide

10 Task List

To insert the new router card.......................................................................................203

To close the main unit case .........................................................................................204

RJ-21 telephony connector wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 207

BRI wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

LAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

WAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Expansion ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

BRIM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

ADID wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

G4x16 and G8x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

ASM8, ASM8+, and GASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

NN40020-302

New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

North American regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . 22

Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Enhanced 911 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Radio-frequency interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

International regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Additional safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

ITU standardization compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 2

Introducing the BCM50 hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Main units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

BCM50 Expansion unit and media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Rack-mount shelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Patch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Wall-mount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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Power supply mounting bracket and enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Wiring field card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

BCM50 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Power supply adapter cord (international users) . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Uninterruptable power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

RJ-21 telephony connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Router card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Field-replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 3

Viewing the BCM50 system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

LAN port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

ADSL router LEDs (BCM50a and BCM50ba only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Ethernet router LEDs (BCM50e and BCM50be only) . . . . . . . . . . . . . . . . . . . . . . . . . 65

BRI port LEDs on main unit (BRI series only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Media bay module LEDs (expansion units only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DTM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

BRIM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Chapter 4

Determining DHCP server configuration and IP address. . . . . . . . . . . . . . 69

BCM50 and BCM50b main units (no integrated router) . . . . . . . . . . . . . . . . . . . . . . . 69

If an external DHCP server is not present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

If an external DHCP server is present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

BCM50a, BCM50ba, BCM50e, and BCM50be main units

(with integrated router) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 5

Installing the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Chapter 6

Checking the installation prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Site telephony wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

System equipment, supplies, and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Other hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Chapter 7

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Unpacking the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing the BCM50 unit in an equipment rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing the BCM50 unit on the rack-mount shelf . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing the patch panel (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Installing the BCM50 unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Installing the wiring field card (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Installing the BCM50 unit on a desktop or shelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Installing the BCM50 power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Chapter 8

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Unpacking the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Verifying the media bay module switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Installing a media bay module in an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 100

Installing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 9

Connecting the cables to the BCM50 system . . . . . . . . . . . . . . . . . . . . . . 103

Connecting the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Connecting the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connecting the lines and extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connecting lines and extensions to the RJ-21 telephony connector . . . . . . . . . 110

Connecting telephone lines to the expansion units . . . . . . . . . . . . . . . . . . . . . . . 111

Connecting extensions to the expansion units . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Connecting the auxiliary equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Connecting an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Connecting an external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Connecting an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Chapter 10

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Analog terminal adapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

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Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Installing IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 11

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Analog data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Installing the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Connecting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Mounting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Test insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Configuring the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Chapter 12

Configuring the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Initial parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Startup parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 13

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 131

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Chapter 14

Using Element Manager to set the basic parameters. . . . . . . . . . . . . . . . 137

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Accessing the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring the startup parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Chapter 15

Using the Startup Profile to configure parameters. . . . . . . . . . . . . . . . . . 149

Startup Profile requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Configuring basic parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 16

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . 155

Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

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Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Customizing security policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Performing a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Chapter 17

Connecting the BCM50 system to the LAN and WAN . . . . . . . . . . . . . . . 159

Connecting the BCM50 system to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Connecting the BCM50 system to the WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Chapter 18

Testing basic BCM50 functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Reset to factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Reset levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Activate the reset feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Chapter 19

Replacing the BCM50 system components. . . . . . . . . . . . . . . . . . . . . . . . 173

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Restarting the system after maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Chapter 20

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Removing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Connect the new power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Chapter 21

Replacing a main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Removing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Installing the new main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Chapter 22

Replacing a media bay module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Chapter 23

Replacing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Disconnecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Removing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Removing the MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Inserting the MBM in the new expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Installing the new expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

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Chapter 24

Replacing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Removing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Opening the main unit case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Removing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Inserting the new component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Closing the main unit case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Appendix A

RJ-21 telephony connector wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Appendix B

BRI wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Appendix C

LAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Appendix D

WAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Appendix E

Expansion ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Appendix F

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Appendix G

BRIM wiring chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Appendix H

ADID wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Appendix I

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Interface availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Analog interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Tones and cadences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Analog Trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

GASI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

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ATA2 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

ATA2 DR6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

ATA2 DR7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Appendix J

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Appendix K

G4x16 and G8x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Appendix L

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Appendix M

ASM8, ASM8+, and GASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Appendix N

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Interface availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Analog interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Tones and cadences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Analog Trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

GASI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

ATA2 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

ATA2 DR6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

ATA2 DR7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

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18 Contents

NN40020-302

New in this release

The following sections detail what’s new in Device Configuration Guide Standard 02.04

Business Communications Manager for release 3.0.

• Features on page 19

• Other changes on page 19

Features

This release contains no new features.

Other changes

Revision history

New in this release 19

December 2009

Standard 02.03. This document is up-issued to update the section GASI Parameters.

February 2009

Standard 02.02. This document is up-issued to update technical information in the chapter Market profile attributes

Installation and Maintenance Guide

20 New in this release

NN40020-302

Regulatory information

For regulatory information about the BCM50 system:

• “North American regulatory information”

• “International regulatory information” on page 26

North American regulatory information

This Class A device complies with Part 68 and Part 15 of the FCC Rules and ICES-003 Class A Canadian EMI requirements. Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician, as appropriate.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

USA Canada

Nortel 640 Massman Drive Nashville, TN, USA 37210

Nortel Repair Service Centre 30 30 Norelco Drive Weston Ontario, Canada M9L 2X6

For warranty and repair service outside the USA or Canada, please contact your distributor.

Canadian Notice

The Industry Canada designation identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

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22 Regulatory information

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for connection to the Public Switched Telephone Network.

Your connection to the Public Switched Telephone Network must comply with these FCC rules:

• Before installing this equipment, users should ensure that it is permissible to be connected to

the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be aware that compliance

with the preceding conditions may not prevent degradation of service in some situations. See

installation instructions for details.

• Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface

jack, as specified in the installation instructions, to connect to the Public Switched Telephone

Network.

• If the equipment causes harm to the telephone network, the telephone company will notify you

in advance that temporary discontinuance of the product may be required. But if advance

notice isn’t practical, the telephone company will notify you as soon as possible. You will also

be advised of your right to file a complaint with the FCC, if you believe it is necessary.

Ringer Equivalence Number (REN)

The REN provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

EMI/EMC (FCC Part 15)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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Regulatory information 23

Important safety instructions

The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage

observe the following precautions when installing telephone equipment:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Use

When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.

2 Follow the instructions marked on the product.

3 Unplug this product (or host equipment) from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product.

10 To reduce the risk of electric shock do not disassemble this product, but send it to a qualified

service person when some service or repair work is required.

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24 Regulatory information

11 Unplug this product (or host equipment) from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power supply cord or plug is damaged or frayed.

b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the product.

c If the product housing has been damaged.

d If the product exhibits a distinct change in performance.

Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks,

and the telephone, do not use sharp instruments during the assembly procedures.

Warning: Do not insert the plug at the free end of the handset cord directly into a wall or baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

12 Save these instructions.

Use of a music source

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunication system.

Nortel hereby disclaims any liability arising out of the failure to obtain such a license.

Safety

Business Communications Manager 50 (BCM50) equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL 60950 Edition 3.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the BCM50 is not powered and that all telephone/data cables are removed prior to opening the BCM50 unit in the field. If installation of additional hardware and /or servicing is required, disconnect all telephone cable connections prior to unplugging the BCM50 modules. Ensure the BCM50 is connected to a wall outlet with a third-wire protective earth connection prior to connecting any telecommunications cables to the BCM50 main unit or expansion units.

NN40020-302

Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the BCM50 system must be connected to an outlet with a third-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth ground through the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.

Enhanced 911 configuration

Warning:

Local, state and federal requirements for Emergency 911 services support by Customer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Regulatory information 25

Radio-frequency interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A Canadian EMI Requirements. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

Telecommunication registration

BCM50 equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal Communications Commission (FCC) Part 68 and has been registered under files Industry Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid system), and US: AB6PF15B23740 (PBX system). Connection of the BCM50 telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company. This type of customer-provided equipment cannot be used on party lines or coin lines.

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26 Regulatory information

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the preceding conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician.

International regulatory information

The CE Marking on this equipment indicates compliance with the following: This device conforms to Directive 1999/5/EC on Radio Equipment and

Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel declares that BCM50 units, with Model No. NT9T61XX, NT9T62XX, NT9T64XX, and NT9T65XX, are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

Warning:

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The preceding warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel.

NN40020-302

Safety

Regulatory information 27

Warning:

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Warning: Risk of shock.

Ensure the BCM50 is unplugged from the power socket and that any telephone or network cables are unplugged before opening the BCM50.

Read and follow installation instructions carefully

Warning: Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the BCM50 system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth through the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (exchange lines) removed first.

Additional safety information

The following interfaces (TNV) can be connected to the Public Switched Telephone Network in accordance with Nortel and the local carriers installation requirements:

• BCM50, CSC GATi Ports integrated (Loop Start)

• BCM50, CSC ADSL Port option

• Expansion Unit, Digital Trunk Module (T1/E1/ISDN)

• Expansion Unit, Global Analog Trunk Module 4 and 8 Port (Loop Start)

• Expansion Unit, CTM4/8 (Loop Start)

• Expansion Unit, 4x16 (Loop Start)

• Expansion Unit, G4x16, G8x16 (Loop Start)

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28 Regulatory information

• Expansion Unit, BRIM (ST configuration)

• Expansion Unit, ADID4/ADID8 (Direct Inward Dial)

• Expansion Unit R2MFC

The following interfaces are designated as Safety Extra Low Voltage (SELV) and cannot be connected to unprotected plant wiring.

• BCM50, CSC Page Port

• BCM50, CSC Auxiliary Ringer Port

• BCM50, CSC Music On-Hold Port.

• BCM50, CSC Relay Port

• BCM50, CSC USB Port

• BCM50, CSC Ethernet Port including optional Ethernet Hub Ports

ITU standardization compliance

The following list provides voice/data applications and telephony support for BCM50 3.0:

• G.711 and G.729AB codecs

• V.27ter, V.29, and V.17 data modem modulation supported (T.38 fax control gateway)

•G3 fax

• T512.1 (Type 1 Receiver DTMF)

•G.168

•H.323

•Q.931

NN40020-302

Chapter 1

Getting started

About this guide

The Installation and Maintenance Guide describes how to install, configure, and maintain the Business Communications Manager 50 Release 3.0 (BCM50 3.0) systems.

The concepts, operations, and tasks described in this guide relate to the hardware of the BCM50 system. This guide provides task-based information about installing the hardware components and performing basic configuration tasks.

Use Nortel Business Element Manager, Startup Profile, and Telset Administration to configure various BCM50 parameters.

In brief, the information in this guide explains:

• installing hardware components

• starting and initializing the system

• replacing components

• testing the system

Audience

The Installation and Maintenance Guide is directed to installers who install, configure, and maintain BCM50 3.0 systems.

To use this guide, you must:

• be an authorized BCM50 3.0 installer or administrator within your organization

• know basic Nortel BCM50 terminology

• be knowledgeable about telephony and IP networking technology

Acronyms

The following is a list of acronyms used in this guide.

Table 1 Acronyms (Sheet 1 of 3)

Acronym Description

ACU Audio conference unit

AIS Alarm indication system

APC American Power Conversion

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30 Chapter 1 Getting started

Table 1 Acronyms (Sheet 2 of 3)

Acronym Description

ASM Analog station module (analog station media bay module)

ATA Analog terminal adapter

BCM Business Communications Manager

BRI Basic rate interface

BRI CNIC Basic rate interface compact network interface card

BRIM Basic rate interface module (basic rate interface media bay module)

CAP Central answering position

CFA Carrier failure alarm

CLID Calling line identification

CNIC Compact network interface card

CO Central office

CSU Channel service unit

CTM Caller ID trunk module (caller ID trunk media bay module)

DDIM Digital drop and insert MUX

DECT Digital enhanced cordless telecommunications

DHCP Dynamic host configuration protocol

DIMM Dual in-line memory module

DMC Digital mobility controller

DSM Digital station module (digital station media bay module)

DSP Digital signal processor

DSU Data service unit

DTE Data terminal equipment

DTM Digital trunk module (digital trunk media bay module)

FEM Fiber expansion module

FRU Field replaceable unit

GASM Global analog station module (global analog station media bay module)

GATM Global analog trunk module (global analog trunk media bay module)

KEM Key expansion module

KIM Key indicator module

KRS Keycode retrieval system (Nortel keycode retrieval system)

LAN Local area network

LIU Line isolation unit

MBM Media bay module

MSC Media services card

MWI Message waiting indication

NIC Network interface card

ONS on-premise station

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