Avaya BCM50 Upgrade Guide

Upgrade Guide

BCM50 3.0

Business Communications Manager

Document Status: Standard Document Number: NN40020-401 Document Version: 02.0 Pa

rt Code: N0107119

Date: October 2008

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What is new in BCM50 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using this upgrade guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Pre upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Post upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2

Pre upgrade activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents 3

Important information to note before you attempt this upgrade . . . . . . . . . . . . . . . . . . . 9

Pre upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3

Upgrading to BCM50 3.0 and SRG50 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Upgrading to SRG50 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Performing the BCM50 3.0 and SRG50 3.0 upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 13

Scheduling the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Element Manager for BCM50 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Verifying the time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Changing the Element Manager timeout value . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing the DHCP server setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing the first step of the upgrade (pre-update) . . . . . . . . . . . . . . . . . . . . . . 16

Applying the keycode file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Performing the second step of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Performing the third step of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Performing the fourth step of the upgrade (optional) . . . . . . . . . . . . . . . . . . . . . 18

Performing the steps of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Confirming the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 4

Post upgrade activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Post upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Upgrading client applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Upgrading the manufacturing image to BCM50 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Upgrade Guide

4 Contents

Appendix A

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Software updates log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Common troubleshooting issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

If a step of the BCM50 3.0 (or SRG50 3.0) upgrade fails . . . . . . . . . . . . . . . . . . . 29

If your BCM50 3.0 (or SRG50 3.0) system does not function properly . . . . . . . . . 30

If your BCM50 3.0 system generates a 31250 alarm after the upgrade . . . . . . . . 30

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How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Upgrade Guide

6 How to get help

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Chapter 1

Getting started

Use this document to upgrade from:

• Business Communications Manager 50 (BCM50) Release 1.0 software or BCM50 Release 2.0 software to BCM50 Release 3.0 software

• Survivable Remote Gateway 50 (SRG50) Release 1.0 software or SRG50 Release 2.0 software to SRG50 Release 3.0 software

Survivable Remote Gateway (SRG)

An SRG50 system uses the same hardware and is based on the same software as a BCM50 system. When you apply the SRG keycode, only the SRG functionality is activated. Therefore, you use the same upgrade process to upgrade BCM50 and SRG50 systems.

Applicable systems

The upgrade applies to systems running:

• BCM50 1.0 (versions 1.00.2.04 g or 1.00.2.04 j)

• BCM50 2.0 (version 2.00.2.05 e)

•SRG50 1.0

•SRG50 2.0

What is new in BCM50 3.0

For a list of new features supported by BCM50 3.0, see the System Overview Guide.

Features not available

The upgrade process does not upgrade the system hardware; only the software is upgraded.

Since there are no hardware changes from BCM50 2.0 to BCM50 3.0, all new BCM50 3.0 features function on an upgraded BCM50 2.0 system. However, due to hardware changes, the BCM50 1.0 hardware cannot support the following features provided in BCM50 2.0 and BCM50 3.0 systems:

• Wide Area Network (WAN) backup

• integrated (onboard) Basic Rate Interface (BRI) ports

• new router features

Because the BCM50 router hardware is not upgraded during this upgrade process, the router functionality remains the same as in BCM50 1.0 or BCM50 2.0. That is, all BCM50 1.0 and BCM50 2.0 router features function normally on the upgraded system.

Upgrade Guide

8 Chapter 1 Getting started

Using this upgrade guide

This section explains how to use the information in this guide.

Caution: Read all the instructions carefully before attempting the upgrade.

Pre upgrade

Perform the activities in Chapter 2, “Pre upgrade activities,” on page 9 about prerequisites and pre upgrade tasks.

After you read this information and are certain that your system is ready to be upgraded, go to the

“Upgrade” on page 8.

Upgrade

Perform the upgrade using the information in Chapter 3, “Upgrading to BCM50 3.0 and SRG50

3.0,” on page 13.

This chapter describes:

• upgrading a BCM50 1.0 or BCM50 2.0 system

• upgrading an SRG50 1.0 or SRG50 2.0 system

• step-by-step instructions to guide you through the upgrade process

Error messages might appear during the upgrade process. For more information, see Appendix A,

“Troubleshooting.

When the upgrade is complete, go to the “Post upgrade” on page 8.

Post upgrade

After a successful upgrade, go to the chapter that discusses post upgrade activities, Chapter 4,

“Post upgrade activities,” on page 25.

This chapter describes:

• verification of upgraded data on your system

• manual entry of any parameters that are not automatically upgraded

• reinstallation of all client applications supported by BCM50 3.0 on all desktop systems

Some or all of these activities might not apply to your system, but review them and perform the relevant activities.

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Chapter 2

Pre upgrade activities

Before you attempt the upgrade, review the following pre upgrade activities to determine if your system is compliant, and perform the indicated tasks to prepare your system for the upgrade.

If you are unable to correct an issue, contact technical support within your organization for help about resolving the issue.

Important information to note before you attempt this upgrade

Review the following information that is critical to the success of the upgrade process:

• BCM50 system name change if using “default” name: You must change the system name from factory default prior to upgrade to avoid erroneous entries in the /etc/hosts file which can affect access to CallPilot Manager and IP Subsystem when using Element Manager.

• BCM50 system backup required: You must have a complete and current backup of your BCM50 system (the system to upgrade) in case the upgrade fails. You can use this backup to restore your BCM50 system, and then you can attempt the upgrade again. You cannot use a BCM50 1.0 or BCM50 2.0 backup with BCM50 3.0 software.

• Do not perform the upgrade through the dial-up modem: Due to the size of the upgrade files, Nortel recommends that you do not attempt the upgrade through the dial-up modem.

• Services are unavailable during upgrade: After you start the second step of the upgrade, your system is out of service until the upgrade is complete. The system services are down during that period, so ensure that you notify your users of the outage. Your system is fully functional after the upgrade is successful and the post upgrade activities are completed.

Warning: You must apply an upgrade keycode after the first step of the upgrade. If you

apply the keycode before this step, your BCM50 system can lose configuration data.

To assist in confirming if the system name is “factory default” examples are shown below:

BCM50 Factory Default Names:

• BCM50 Release 1= bcmm50r1

• BCM50 Release 2= bcmm50r2

Pre upgrade tasks

Perform the following pre upgrade tasks before you begin the upgrade:

Upgrade Guide

10 Chapter 2 Pre upgrade activities

• Perform a backup of your BCM50 system: Current settings are lost if a system failure occurs during the upgrade process. Use Business Element Manager (Administration > Backup and Restore > Backup) to back up all the data on your BCM50 1.0 or BCM50 2.0 system and store it in a location other than on the BCM50 system or the management computer. This provides you with a backup of your most recent settings in the event of a system failure during the upgrade. Scheduled tasks are not retained by the upgrade. Make a note of each task so you can recreate them after the upgrade. For instance, you need to recreate your backup and log management tasks.

Warning: After the upgrade is complete, do not restore your BCM50 3.0 system using the BCM50 1.0 or BCM50 2.0 backup. The restore will not function properly. Use the BCM50 1.0 or BCM50 2.0 backup only if the upgrade fails and your system is no longer functional. A backup can only be restored to a system running the same software version from which the backup was created. If the upgrade fails, use the backup after a level 2 reset (as a last resort).

If you use Network Configuration Manager (NCM) to manage your networks, you can also use NCM to automatically obtain and store a backup of the BCM systems prior to the upgrade. For more information about NCM, see the appropriate NCM documentation.

• Place the upgrade files in an appropriate location: Your upgrade files are contained in either a zipped file or on three CDs.

If your upgrade files are in a zipped file, unzip the files and place them in a location accessible to the management computer and the BCM50 system. Nortel recommends that you place all the upgrade files in a single directory. The supported upgrade file locations are:

— USB storage device

— My Computer

— network folder

—FTP server

— HTTP server

If your upgrade files are on three CDs, you can perform the upgrade directly from the CDs— you do not need to copy the files to another location. The first CD (CD1) contains the BCM50 3.0 software, a pre-update to prepare the system for the upgrade, MeetMe voice prompts, new BCM50 3.0 voice prompts, and the BCM50 3.0 version of Element Manager. The second CD (CD2) contains downloadable Windows client software. The third CD (CD3) contains the documentation for all languages and six new voicemail prompts that were not available in BCM50 1.0.

• Obtain a valid keycode for the upgrade (BCM50 or SRG50): Before you begin the upgrade, you must have a valid keycode for your system that must be in BCM50 3.0 format. Use the Nortel keycode retrieval system (KRS) to view the existing features for your system and generate a keycode file for your new BCM50 3.0 or SRG50 3.0 system with the required features. The generated keycode must include the upgrade feature. To upgrade from BCM50 1.0 to BCM50 3.0 select upgrade feature 211, and to upgrade from BCM50 2.0 to BCM50 3.0, select upgrade feature 212.

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