Avaya BCM50 and BCM450 Imaging Tool —
User Guide
Avaya Business Communications Manager
Release 6.0
Document Status: Standard
Document Number: NN40171-104
Document Version: 01.03
Date: March 2012
© 2012 Avaya Inc.
All Rights Reserved.
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Contact Avaya Support
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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1
Using the Avaya BCM Imaging Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3
Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Loading the BCM Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Loading the BCM50 or BCM450 image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Restarting the Avaya BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Restoring the Avaya BCM programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Avaya BCM50 and BCM450 Imaging Tool — User Guide
4 Contents
NN40171-104
Preface
The Avaya Business Communications Manager (Avaya BCM) 6.0 Imaging Tool is intended to
correct configuration or hard disk content problems that cannot be solved using other methods.
The Avaya BCM Imaging Tool allows you to change the contents of the Avaya BCM hard drive
back to its factory settings.
This guide provides information about how to use the Avaya BCM Imaging Tool.
Symbols used in this guide
This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.
5
Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.
Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.
Note: Note Symbol
A Note alerts you to important information.
Security note: This symbol indicates a point of system security where a default should
be changed, or where the administrator needs to make a decision about the level of
security required for the system.
Text conventions
This guide uses the following text conventions:
italic text Indicates book titles.
Example: Business Communications Manager Installation and
Maintenance Guide.
bold text Indicates items on the screen or keys on the keyboard.
Example: Press the Enter key.
Avaya BCM50 and BCM450 Imaging Tool — User Guide
6 Contents
Acronyms
This guide uses the following acronyms:
BRU Backup and Restore Utility
DHCP Dynamic Host Configuration Protocol
IDE Integrated Device Electronics
IP Internet Protocol
LAN Local Area Network
PC Personal Computer
USB Universal Serial Bus
WAN Wide Area Network
WINS Windows Internet Name Service
Related publications
For more information about using Avaya BCM, refer to the Avaya Business Communications
Manager 6.0 Documentation Roadmap (NN40170-119).
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Customer service
V isit the Avaya Web site to access the complete range of services and support that Avaya provides.
Go to http://www.avaya.com or go to one of the pages listed in the following sections.
Navigation
• “Getting technical documentation” on page 7
• “Getting product training” on page 7
• “Getting help from a distributor or reseller” on page 7
• “Getting technical support from the Avaya Web site” on page 7
Getting technical documentation
T o download and print selected technical publications and release notes directly from the Internet,
go to http://www.avaya.com/support.
Contents 7
Getting product training
Ongoing product training is available. For more information or to register, you can access the Web
site at http://www.avaya.com/support. From this Web site, you can locate the Training contacts
link on the left-hand navigation pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.
Getting technical support from the Avaya Web site
The easiest and most effectiv e way to get technical support for Avaya products is from the Avaya
Technical Support We b si te at http://www.avaya.com/support.
Avaya BCM50 and BCM450 Imaging Tool — User Guide
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Chapter 1
Using the Avaya BCM Imaging Tool
The A vaya BCM Imaging Tool is a software application you use if the contents of the A vaya BCM
hard drive becomes corrupted. With the Avaya BCM Imaging Tool you can restore the contents of
the hard drive to the factory default.
Overview
This chapter provides information about the following tasks:
• “Loading the BCM Image” on page 9
• “Restarting the Avaya BCM” on page 15
• “Restoring the Avaya BCM programming” on page 16
9
Loading the BCM Image
The BCM Image is a copy of the contents of the Avaya BCM hard drive as it was when it was
shipped from the factory. You load the BCM Image when you want to change the Avaya BCM
applications and settings back to their factory defaults. Examples of when you might load the
BCM Image are:
• if there has been a serious configuration error that does not allow the Avaya BCM to start up
• if there is a hard drive failure, you can reimage a new blank hard drive to replace the faulty
hard drive.
• the Avaya BCM system has been returned from a lease customer and you want to reset it to
factory condition
Warning: Loading the BCM Image erases all of the information that has been stored on
the Avaya BCM hard drive. This includes application patches, configuration
programming, voice messages, and greetings.
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When you are loading the BCM Image on a BCM50 you can use the procedures in this guide to
load one of the following software versions:
• BCM50 1.0
• BCM50 2.0
• BCM50 3.0
• BCM50 5.0
• BCM50 6.0
When you are loading the BCM Image on a BCM450 you can you can use the procedures in this
guide to load one of the following software versions:
• BCM450 1.0
• BCM450 5.0
• BCM450 6.0.
Note: If you want to use the Backup and Restore Utility (BRU) to restore the system
programming, you must load the BCM Image for the same software version that the
backup was made with (that is, the same version that is currently on your Avaya BCM).
The patch level must match the patch list of the backup in order for the restore process to
start.
Prerequisites
T o use the Avaya BCM Imaging Tool, you must be at the same site as the Avaya BCM system. You
also need the following:
• A USB hard drive enclosure with the following specifications:
• 3.5-in. SATA-compatible (SATA I- and SATA II-compatible)
•USB 2.0
• Windows compatible
• docking type (optional)
Note: The optional docking type allows you to easily insert and remove the
cloned hard drive.
• The BCM image of the required release
Note: You can obtain the BCM image on DVD or you can download it from
www.avaya.com.
• BCM blank hard drive FRU,
•Windows PC
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Contents 11
• Acronis True Image 2012 Home backup and recovery software installed on PC
Note: The image provided is in a format supported by Acronis True Image. To
purchase the Acronis True Image 2012 Home software, go to www.acronis.com
and search for Acronis True Image 2012 Home. BCM image files are compatible
with Acronis True Image Home 2010 and newer software versions.
Loading the BCM50 or BCM450 image
Perform this procedure to reclone a BCM50 or BCM450 hard drive. You may want to keep spare
blank hard drives on which to clone the release version of the hard drive you need instead of
keeping all the BCM hard drives at the different releases.
1 Download the BCM release image onto the hard drive of the PC that has the Acronis True
Image software installed, or obtain the DVD.
• To download the BCM release image, go to the Avaya Support web site at
www.avaya.com/support.
• Click Sign-in and enter your username and password.
• Click the Products link and enter BCM in the dialog box. Select the model of BCM from
the list that displays.
• Click the Downloads link and select the image that you need. For example, select BCM
450 R6 Image.
• Click the Downloads tab and download the image files. Ensure that you download all of
the image files to the same location on your PC.
2 Insert the BCM blank hard drive into the hard drive SATA external enclosure or adapter.
3 Connect the enclosure or adapter to the USB 2.0 port on the PC.
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Windows should recognize the hardware. If it does not, discover the device using Computer
Management (Computer Management > Storage > Disk Management).
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4 Launch the Acronis True Image software.
Contents 13
5 Recover the disk using the method explained in the Acronis help pages under Recovering.
• Select BCM release image that you want to use and select the external USB hard drive as
the destination disk.
• Use the disk or disk mode recovery option to recover the complete BCM image on the
external hard drive.
Note: You must save all parts of the BCM image in the same folder. When you
select the source image, select the folder. Do not select individual image files.
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6 Click Recover to begin cloning.
Cloning takes approximately 15 minutes to complete. A dialog box will appear to indicate that
the cloning process has successfully completed.
7 Check the image results:
•Go to Computer Management > Storage > Disk Management.
• View Disk 2 Drive E, which is the drive you selected during the installation.
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• Ensure that there are 11 partitions.
Contents 15
8 Select Safely Remove Hardware from the PC task bar and remove the hard drive from the
USB enclosure or adapter.
9 Insert the hard drive into the BCM using the normal FRU replacement procedure for your
platform.
10 Power on the BCM.
The BCM boots up with all the factory default settings and therefore does not have the
previous configuration that was applied to the system, if any was applied previously. You can
now restore the configuration.
Restarting the Avaya BCM
1 If you removed the Avaya BCM from the rack or wall, replace it.
2 Plug the Avaya BCM and the expansion unit, if there is one, into the AC power source.
The Avaya BCM automatically starts booting.
The reboot can take several minutes to complete.
Note: Plug in the expansion unit immediately after plugging in the Avaya BCM to
ensure synchronization between the two units.
Avaya BCM50 and BCM450 Imaging Tool — User Guide
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3 Reconnect all the connectors to the front of the units.
Restoring the Avaya BCM programming
You restore the A vaya BCM system programming by manually ent ering the program settings. You
can also restore the system programming from a backup using the restore configuration process.
To restore the system programming:
1 Add all of the software keycodes that are applicable for this Avaya BCM system and software
version.
For more information about adding keycodes, see Keycode Installation Guide
(NN40010-301).
2 Install the patches that match the patch list of the backup that you wish to restore for this
Avaya BCM system.
3 Use Business Element Manager to manually configure the Avaya BCM system.
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