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Avaya BCM Solutions Test Lab
Business Communication Manager BCM 50 and BCM450
Release 6.0 Configuration Guide for Verizon Business SIP
Trunking
Issue 1.1
Abstract
These Application Notes describe guidelines for using Session Initiation Protocol (SIP) trunking
between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya BCM50 or BCM450
Release 6.0.
The Verizon Business IP Trunk service offer referenced within these Application Notes is designed for
business customers. The service enables local and long distance PSTN calling via standards-based SIP
trunks directly, without the need for additional TDM enterprise gateways or TDM cards and the
associated maintenance cos ts.
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Table of Contents
TABLE OF CONTENTS .......................................................................................................................................................... 3
1.0 INTRODUCTION
AUDIENCE .......................................................................................................................................................................... 4
1.1
PREREQUISITES .................................................................................................................................................................. 4
1.2
DOCUMENT CHANGE HISTORY .......................................................................................................................................... 5
1.3
SUPPORT ............................................................................................................................................................................ 5
1.4
1.4.1 Avaya
1.4.2 Verizon
2.0 SYSTEM SOFTWARE / LOADWARE
HARDWARE BILL OF MATERIALS TESTED .......................................................................................................................... 6
2.1
3.0 FEATURES
CAPACITY .......................................................................................................................................................................... 7
3.1
FEATURES SUPPORTED ....................................................................................................................................................... 7
3.2
3.2.1 SIP Trunking
3.2.2 Verizon’s Retail VoIP Trunking service
3.2.3 Verizon Business’s IP Enabled Contact Center
TECHNICAL CAVEATS ...................................................................................................................................................... 14
3.3
4.0 OVERVIEW
5.0 SYSTEM CONFIGURATION
BCM CONFIGURATION FOR GLOBAL REGIONS ................................................................................................................. 16
5.1
BCM CONFIGURATION FOR SIP TRUNKING ..................................................................................................................... 16
5.2
5.2.1 IP Trunks Settings Configuration
5.2.2 SIP Settings Configuration ...................................................................................................................................... 16
5.2.3 Create Public SIP Trunk Accounts
5.2.4 SIP Media Parameters Configuration
5.2.5 Configuring Analog Sets
5.2.6 Dialing Plan
5.2.7 Configuring Incoming Calls from Verizon to BCM
5.2.8 Giving Access to SIP Trunks
BCM CONFIGURATION FOR CONTACT CENTER ............................................................................................................... 20
5.3
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Reserved.
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1.0 Introduction
This document is intended to provide information to installers configuring a BCM50 or a BCM450 Release 6.0
for SIP trunk inter-working with the Verizon Business IP network. The information in this chapter applies to both
the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6.0 (Avaya BCM
6.0). This guide provides information on how to configure the BCM for:
• global regions
• SIP trunk inter-working with the Verizon Business IP network
• Contact Center capability on the BCM
1.1 Audience
This guide is directed to installers who configure Avaya BCM systems SIP trunks with the Verizon
Business IP Trunk SIP Trunk Service Offer. To use this guide, you must
• be an authorized Avaya BCM installer or administrator within your organization
• know basic Avaya BCM terminology
• be knowledgeable about telephony and IP networking technology
For more information about how to configure and assign telephony features, and provide basic
programming for the Avaya BCM, see Avaya Business Communications Manager
6.0 Configuration — Telephony (NN40170-502) for Release 6.0
https://support.avaya.com/css/P8/documents/100122087.
For more information about network planning information, planning and configuration prerequisites, and
planning checklists, see Avaya Business Communications Manager 6.0 Planning and Engineering
(NN40170-200)
For more information about upgrading to BCM50 6.0 or BCM450 6.0 see the Avaya Business
Communications Manager 6.0 Upgrade Guide
For all other information about Avaya BCM Installation, Migrations, Upgrades & Configurations, see
documents at
https://support.avaya.com/css/Products/P0863/Installation,%20Migrations,%20Upgrades%20&%20Con
figurations
For all other information about Avaya BCM Customer and Partner Training, see
http://www.avaya.com/learning
For all other information about Avaya BCM Certification for Business Partners, see
https://support.avaya.com/certification
https://support.avaya.com/css/P8/documents/100122271.
http://support.avaya.com/css/P8/documents/100122469
1.2 Prerequisites
Before you complete the following procedures, review the following prerequisites.
• Ensure the BCM initial installation and configuration is complete.
• Ensure all applicable keycodes are purchased and applied.
• Ensure all required MBMs are installed.
03/15/2012
Application Notes
©2011 Avaya Inc. All Rights
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