Avaya BCM 4.0 LAN CTE Configuration Guide
LAN CTE Configuration Guide
BCM 4.0
Business Communications Manager
Document Status: Standard
Document Version: 04
Part Code: N0060604
Date: June 2006
Copyright © 2006 Nortel Networks, All Rights Reserved
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Task list
To enable LAN CTE software for TAPI..........................................................................14
To associate a network identifier with the BCM.............................................................15
To associate an extension number with the network identifier ......................................15
To remove LAN CTE clients ..........................................................................................16
To delete a DN ..............................................................................................................16
To install LAN CTE on the client computer....................................................................17
To verify that LAN CTE and BCM TSP are installed correctly.......................................18
To change the client computer connection....................................................................19
To access LAN CTE information ...................................................................................21
Task list 3
LAN CTE Configuration Guide
4 Task list
N0060604
Contents
Task list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 1
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About LAN CTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2
Configuring the BCM system and clients . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Entering the LAN CTE authorization code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring BCM to support TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mapping network identity to telephone extension numbers . . . . . . . . . . . . . . . . . 14
Installing LAN CTE software on the client computer . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing LAN CTE for CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . 17
Installing CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the dialing properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Verifying that LAN CTE and BCM TSP are installed correctly . . . . . . . . . . . . . . . . . . 18
Connecting to a different BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Contents 5
Chapter 3
Viewing LAN CTE information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Viewing LAN CTE status with Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LAN CTE is not operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LAN CTE Configuration Guide
6 Contents
N0060604
Chapter 1
Getting started
This section contains information on the following topics:
• “About LAN CTE” on page 7
• “Audience” on page 9
• “Acronyms” on page 10
• “Related publications” on page 10
• “How to get Help” on page 11
About LAN CTE
Business Communications Manager (BCM) Computer Telephony Integration (CTI) products
provide an interface between your personal computer and your BCM system. With these products,
you can use telephony applications via the Windows operating system to control your telephone.
One of the software components of BCM CTI is LAN CTE. LAN CTE provides an interface
between your personal computer, your telephone and the BCM system. With LAN CTE installed
on your computer, you can run LAN CTE telephony applications to communicate with and control
your telephone.
7
A second component of BCM CTI is the BCM TAPI Service Provider (TSP). With the BCM TSP
installed on your computer, you can run telephony applications written to work with Microsoft
TAPI. To run TAPI applications, both components of BCM CTI must be installed on your
computer.
BCM allows the user to run LAN CTE applications and Microsoft TAPI applications.
The elements needed to run the LAN CTE applications are:
• operating system on the client computer
• LAN CTE on the client computer
• operating system on the BCM
• LAN CTE server on the BCM
The elements needed to run TAPI applications are the same as LAN CTE applications plus:
• BCM TAPI Service Provider (TSP) on the client computer
• TAPI on the client computer
LAN CTE Configuration Guide
8 Chapter 1 Getting started
Table 1 How LAN CTE works
Element
Telephony applications
Microsoft Telephony
Application Programming
Interface (TAPI)
TAPI Service Provider
(TSP)
LAN CTE
Description
Telephony applications are installed on client computers. BCM users run
telephony applications to control their telephones. Using these applications,
LAN CTE users give commands, such as
BCM system. The telephony application also displays messages, such as
telephone ringing, which are received from the BCM system. An example of
a telephony application is Personal Call Manager.
TAPI is installed on the client computers and provides a set of industrystandard interfaces for performing call control. The BCM TAPI Service
Provider (TSP) receives the TAPI commands and converts them into LAN
CTE commands before they are sent to the BCM. The TSP also converts
LAN CTE events received from the BCM into TAPI-equivalent events that are
then passed to the application.
TSP is installed on the client computer if you are operating TAPI
applications. It acts as an interface between the LAN CTE communications
software and TAPI.
LAN CTE receives commands from TSP and applications and converts them
into a format that is understood by the BCM. It also receives messages from
the BCM and converts them into a format that is understood by TSP and
applications.
answer telephone, to the
N0060604
This diagram shows how messages and commands are passed between the client computers and
the BCM system.
Figure 1 LAN CTE server and client configuration overview
Chapter 1 Getting started 9
BCM and client telephones
The BCM has LAN CTE server software
installed.
Operating system requirements
LAN CTE supports client computers with these operating systems:
• Windows 2000
•Windows XP
Note: All BCM client-supported operating systems come pre-loaded with
Microsoft TAPI 2.1 or greater.
Audience
This guide is for network administrators who use Windows-based computers, Business
Communications Manager (BCM) Local Area Network Computer Telephony Engine (LAN CTE),
and Telephone Application Programming Interface (TAPI) (in the case where this is a requirement
of the Computer Telephony Integration (CTI) application). This guide assumes that you have:
Client computers
The computers have LAN CTE, TSP, and
TAPI installed.
• working knowledge of the Windows operating system
• understanding of the transmission and management protocols used on your network
• familiarity with the network management platform (for example, Domain Manager) on your
system
LAN CTE Configuration Guide
Loading...