Avaya BCM 4.0 Device Configuration Guide
BCM 4.0 Device Configuration Guide
BCM
Business Communications Manager
Document Status: Standard
Document Number: N0060600
Document Version: 01.13
Date: May 2009
Copyright © 2006–2009 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Task List
Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29
System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 71
To copy telephone configurations..................................................................................71
To change telephone DNs .............................................................................................72
Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
3
Chapter 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 85
Configuring system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 87
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
To arrange the DMC Feature list using Element Manager ............................................92
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
To create CAP stations..................................................................................................95
To program module buttons ..........................................................................................95
Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
To use a silent monitor ................................................................................................109
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
To set up hospitality service ........................................................................................114
To set up call restrictions .............................................................................................115
To set up wake-up services .........................................................................................115
To assign a room to a telephone.................................................................................115
To delete a room assignment from a telephone..........................................................116
Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 117
BCM 4.0 Device Configuration Guide
4 Task List
To assign a pause for external dialing.........................................................................120
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 121
To assign a line to a telephone....................................................................................123
To add line assignments..............................................................................................126
To configure capabilities and preferences...................................................................127
To configure telephone capabilities .............................................................................129
To configure preferences for a telephone....................................................................131
To program telephone buttons ....................................................................................133
To program user speed dials .......................................................................................134
To program outgoing call restrictions ..........................................................................134
To set restrictions ........................................................................................................135
To set line/set restrictions ............................................................................................135
Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
To use the Services button to access features............................................................143
To define a key label ...................................................................................................144
To set up a password and allow Hot desking ..............................................................146
To reset the Hot Desking password field for a specific IP telephone ..........................147
To use the Hot desking feature to divert an IP telephone configuration ......................147
To cancel Hot desking .................................................................................................148
To configure a new time zone on a remote IP telephone ............................................148
To force a firmware download to a Nortel IP telephone ..............................................149
Default memory button programming for telephones . . . . . . . . . . . . . . . 151
To enable Bluetooth® on an IP Phone 1140E.............................................................172
Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 183
To label a button..........................................................................................................190
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
To move line buttons ...................................................................................................193
Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 197
To configure handsfree and handsfree answerback ...................................................198
To add a telephone to a pickup group .........................................................................199
To allow trunk answer..................................................................................................199
To block user access...................................................................................................199
To assign an Answer DN .............................................................................................200
To program a telephone for DND on Busy ..................................................................202
To program privacy on a line .......................................................................................203
To automatically enable privacy on a line....................................................................203
To set intrusion controls ..............................................................................................204
To program full autohold on a line...............................................................................205
To program auto hold on a telephone .........................................................................205
To program Exclusive Hold .........................................................................................205
To use the transfer feature ..........................................................................................206
To transfer unanswered calls ......................................................................................207
To redirect lines from the system ................................................................................207
To allow redirect ..........................................................................................................207
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Task List 5
To set a redirect tone...................................................................................................208
To redirect lines at the telephone ................................................................................208
To program call forward on the system .......................................................................208
To use Call Forward at the telephone .........................................................................209
To block user access...................................................................................................209
To use Camp-on..........................................................................................................210
To park a call ...............................................................................................................210
To retrieve a parked call ..............................................................................................211
To configure the SWCA system controls.....................................................................211
To allow call display.....................................................................................................213
To reset call log space.................................................................................................214
Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
To block user access to feature programming ............................................................217
To allow a telephone to make priority calls..................................................................218
To configure system settings for page.........................................................................220
To configure telephone settings for page ....................................................................220
To make a page announcement ..................................................................................221
To make a voice announcement .................................................................................221
To set up a 3-party conference call .............................................................................222
To set up an Ad-hoc multiparty conference call ..........................................................222
To allow last number redial..........................................................................................225
To program speed dials in the DN record....................................................................226
To program user speed dials at the telephone ............................................................226
To view the feature that is currently assigned to a button ...........................................227
To configure memory buttons for features...................................................................227
To erase a memory button ..........................................................................................227
To store more than one number or code on one button ..............................................227
Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 251
To add SWCA keys to your telephone ........................................................................252
To receive a call and assign it to a SWCA key ............................................................252
To retrieve a call from a SWCA key ............................................................................254
To conference a call parked on a SWCA key..............................................................255
Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
To select the music source ..........................................................................................284
To open the Music Manager Administration application..............................................287
To load music onto the BCM .......................................................................................288
To delete an audio file from BCM ................................................................................289
To add a sound file to the Play List .............................................................................289
To remove a sound file from the Play List ...................................................................289
To access the BcmAmp Player ...................................................................................291
To configure a Network Device to be the IP Music source..........................................292
BCM 4.0 Device Configuration Guide
6 Task List
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Contents
Chapter 1
Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
BCM key hardware elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Getting Help over the telephone from a Nortel Solutions Center . . . . . . . . . . . . . 22
Getting Help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . 22
7
Chapter 2
Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 3
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 4
System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29
Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
About start and stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 5
System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 6
DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
BCM 4.0 Device Configuration Guide
8 Contents
Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Line Access - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Line Access - Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Line Access - Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Line Access - Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Capabilities and Preferences - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Capabilities and Preferences - Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Capabilities and Preferences - SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . 57
Capabilities and Preferences - Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Capabilities and Preferences - Button Programming table . . . . . . . . . . . . . . . . . . 60
Capabilities and Preferences - Button Programming tab . . . . . . . . . . . . . . . . . . . 60
Capabilities and Preferences - User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . 63
Capabilities and Preferences - ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . 64
Capabilities and Preferences - IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . 66
Restrictions - Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Restrictions - Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Restrictions - Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 7
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 71
Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Chapter 8
Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Chapter 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 10
Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 87
System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Contents 9
Chapter 11
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . . . . 92
Chapter 12
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Chapter 13
Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Ring Groups - Line Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Chapter 14
Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Chapter 15
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Monitoring external hunt group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Chapter 16
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Chapter 17
Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 117
Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Chapter 18
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 121
Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 123
Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 128
BCM 4.0 Device Configuration Guide
10 Contents
Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Chapter 19
Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
PVQM - Proactive Voice
Chapter 20
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
IP feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
IP telephone
Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 148
Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Chapter 21
Default memory button programming for telephones . . . . . . . . . . . . . . . 151
Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
7208 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
7100 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
7000 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
7406 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 164
IP Phone 1110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 175
WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
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Contents 11
Chapter 22
Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 183
Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 187
Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 187
Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Chapter 23
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Chapter 24
Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 197
Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
BCM 4.0 Device Configuration Guide
12 Contents
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Chapter 25
Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Managing a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 221
Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Chapter 26
Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
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Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Contents 13
Chapter 27
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Chapter 28
About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 251
Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Chapter 29
Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Language support for South America and Central America . . . . . . . . . . . . . . . . 260
Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Chapter 30
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 287
Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 292
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
BCM 4.0 Device Configuration Guide
14 Contents
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Chapter 1
Getting started with BCM
Refer to the following topics for general BCM information:
• “About BCM” on page 16
• “Symbols and conventions used in this guide” on page 18
• “Related publications” on page 20
• “How to get Help” on page 21
About this guide
The BCM 4.0 Device Configuration Guide describes how to configure and assign features to
telephony devices through Telset and through Element Manager.
15
Purpose
The concepts, operations, and tasks described in this guide relate to the BCM software. This guide
provides task-based information about how to assign features and provide basic programming for
the Business Communications Manager.
Use Element Manager, Startup Profile, and Telset Administration to configure various BCM
parameters.
In brief, the information in this guide explains:
• global telephony settings
• steps to configure DNs
• product features and how to assign them
Audience
The BCM 4.0 Device Configuration Guide is directed to installers who install, configure, and
maintain BCM systems.
To use this guide, you must:
• be an authorized BCM installer or administrator within your organization
• know basic Nortel BCM terminology
• be knowledgeable about telephony and IP networking technology
BCM 4.0 Device Configuration Guide
16 Chapter 1 Getting started with BCM
Acronyms
The following is a list of acronyms used in this guide.
Table 1 Acronyms
Acronym Description
ASM Analog station module
ATA analog terminal adapter
BRI Basic Rate Interface
BCM Business Communications Manager
CAP Central Answering Position
CC Contact Center
CLID Calling Line Identification
CoS Class of Service
DPNSS Digital Private Network Signaling System
ISDN Integrated Services Digital Network
KIM Key Indicator Module
MCDN Meridian Customer Defined Networking
MCID malicious call identification
MWI message wait indicator
OLI outgoing line identification
ONN outgoing name and number
PVQM proactive voice quality monitoring
SM silent monitor
SWCA system-wide call appearance
Organization
This guide is organized for easy access to information that explains the concepts, operations, and
procedures associated with the BCM system.
About BCM
The BCM system provides private network and telephony management capability to small and
medium-sized businesses.
The BCM system:
• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features
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into a single telephony system
Chapter 1 Getting started with BCM 17
• enables you to create and provide telephony applications for use in a business environment
BCM key hardware elements
BCM includes the following key elements:
• BCM200 main unit
• BCM400 main unit
• BCM1000 main unit
• BCM expansion unit (compatible with BCM400 main unit)
• BCM400 expansion gateway
• BCM media bay modules (MBM):
— 4x16
— ASM8, ASM8+
— BRIM
—CTM4, CTM8
— DDIM
— DSM16+, DSM32+
—DTM
—FEM
— GASM
—GATM4, GATM8
BCM features
BCM supports the complete range of IP telephony features offered by existing BCM products:
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
• VoIP Gateway: Up to 12 VoIP trunks
• VoIP Telephony Clients: Up to 64 VoIP Telephony clients, supporting the range of Nortel
IP Phones.
BCM applications
BCM supports many applications provided on the existing BCM platforms.
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
BCM 4.0 Device Configuration Guide
18 Chapter 1 Getting started with BCM
• Voice Messaging for standard voice mail and auto-attendant features
• Unified Messaging providing integrated voice mail management between voice mail and
common e-mail applications
• Fax Suite providing support for attached analog fax devices
• Voice Networking features
• LAN CTE (computer telephony engine)
• VEWAN (Voice Enabled WAN)
• IVR (Integrated Voice Response)
•IP Music
• Intelligent Contact Center
Symbols and conventions used in this guide
These symbols are used to highlight critical information for the BCM system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: Alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
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Chapter 1 Getting started with BCM 19
Security Note: Indicates a point of system security where a default should be
changed, or where the administrator needs to make a decision about the level of
!
security required for the system.
Warning: Alerts you to ground yourself with an antistatic grounding strap
before performing the maintenance procedure.
Warning: Alerts you to remove the BCM main unit and expansion unit power
cords from the ac outlet before performing any maintenance procedure.
The following conventions and symbols are used to represent the Business Series Terminal display
and dialpad.
Convention Example Used for
Word in a special font (shown
in the top line of the display)
Underlined word in capital
letters (shown in the bottom
line of a two-line display
telephone)
Dialpad buttons Buttons you press on the dialpad to select a
Pswd: Command line prompts on display telephones.
PLAY
Display option. Available on two line display
telephones
option on the display to proceed.
particular option.
. Press the button directly below the
The following text conventions are used in this guide to indicate the information described:
Convention Description
bold Courier
text
italic text Indicates book titles.
plain Courier
text
FEATURE
HOLD
RELEASE
Indicates command names and options and text that you must enter.
Example: Use the info command.
Example: Enter show ip {alerts|routes}.
Indicates command syntax and system output (for example, prompts
and system messages).
Example: Set Trap Monitor Filters
Indicates that you press the button with the coordinating icon on
whichever set you are using.
BCM 4.0 Device Configuration Guide
20 Chapter 1 Getting started with BCM
Related publications
This section provides a list of additional documents referred to in this guide. There are two types
of publications: Technical Documents on page 20 and User Guides on page 21.
Technical Documents
BCM 4.0 System Overview (N0060607)
System Installation
BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)
BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612)
Keycode Installation Guide (N0060625)
System Programming
BCM 4.0 Administration Guide (N0060598)
BCM 4.0 Networking Configuration Guide (N0060606)
BCM 4.0 Telset Administration Guide (N0060610)
Telephones and Peripherals
BCM 4.0 Telephony Device Installation Guide (N0060609)
BST Doorphone Installation and Configuration Guide (P1013654)
T24 KIM Installation Card (P0603481)
IP Key Expansion Module (KEM) User Guide
Digital Mobility
DECT Deployment and Demonstration Tool
Digital Mobility System Installation and Configuration Guide (N0000623)
T7406 Cordless Handset Installation Guide (P0606142)
IP Telephony
i2050 Software Phone Installation Guide (N0022555)
IP Phone 1120E User Guide (NN-10300-062)
IP Phone 1140E User Guide (NN-10300-064)
IP Audio Conference Phone 2033 User Guide (N0060623)
WLAN IP Telephony Installation and Configuration Guide (N0060634)
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Chapter 1 Getting started with BCM 21
User Guides
Telephones and Peripherals
BCM 4.0 Telephone Features User Guide (N0060608)
BST Doorphone User Guide (P0605668)
Central Answering Position (CAP) User Guide (P0603480)
Hospitality Features Card (N0027326)
System-wide Call Appearance (SWCA) Features Card (N0027186)
T7000 Telephone User Card (P0912061)
T7100 Telephone User Card (P0609621)
T7208 Telephone User Card (P0609622)
T7316 Telephone User Card (P0935248)
T7316E Telephone User Card (P0609623)
Digital Mobility
DECT 413X/414X Handset User Guide (N0028550)
Digital Mobility Phone 7420 User Guide (N0000635)
Digital Mobility Phone 7430/7440 User Guide (N0028550)
T7406 Cordless Telephone User Card (P0942259)
IP Telephony
IP Audio Conference Phone 2033 User Guide (N0060623)
IP Phone 2001 User Guide (N0027313)
IP Phone 2002 User Guide (N0027300)
IP Phone 2004 User Guide (N0027284)
IP Phone 2007 User Guide (N0064498)
BCM WLAN 2210/2211/2212 Handset User Guide (N0009103)
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
BCM 4.0 Device Configuration Guide
22 Chapter 1 Getting started with BCM
http://www.nortel.com/support
This site enables customers to:
• download software and related tools
• download technical documents, release notes, and product bulletins
• sign up for automatic notification of new software and documentation
• search the Support Web site and Nortel Knowledge Base
• open and manage technical support cases
Getting Help over the telephone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you require on the
Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below and look up the telephone number that applies
in your region:
http://www.nortel.com/callus
When you speak to the telephone agent, you can reference an Express Routing Code (ERC) to
more quickly route your call to the appropriate support specialist. To locate the ERC for your
product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, you can contact the technical support staff for that distributor or reseller.
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Chapter 2
Welcome panel
The Welcome panel displays information for the current account logged on the system. The
administrator is prompted to change the password before any programming menus are accessible.
This panel will be displayed on the first login to the BCM by nnadmin, when the administrator has
selected the forced password change option on an account, or if the password has expired. See
Figure 1.
Figure 1 Initial welcome panel
23
Table 2 Initial Welcome panel fields
Attribute Value Description
User ID <read-only> User ID you used to log on to the system.
Password <alphanumeric> To change password, select the field and enter new
password. The password must satisfy the password
policy requirements for the system. See the BCM 4.0
Administration Guide (N0060598) for more
information on password requirements.
Once the password has been changed the entire navigation tree is accessible. See Figure 2.
BCM 4.0 Device Configuration Guide
24 Chapter 2 Welcome panel
Figure 2 Welcome panel
Table 3 Welcome panel fields
Attribute Value Description
Current Account
Account Notifications <read-only> Displays BCM administrative messages or notifications
User ID <read-only> User ID you used to log on to the system.
Telset User ID <read-only> User ID used to logon to the telset configuration interfaces for
Last successful login <read-only> Date and time that this user account was last logged in the
regarding the current user.
telephony and CallPilot applications.
system.
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Chapter 3
System Software
The system software identity.
The following path indicates where to access the system identification settings in Element
Manager:
• Element Manager: System > Identification
Figure 3 System Identification panel
25
Table 1 describes each field on this panel.
Table 1 System Identification fields
Attribute Value Description
Model <read-only> This is the system hardware release currently running on this
System name <alphanumeric> It is easier to manage a group of systems if each system is
Version <read-only> The version of software running on the BCM Main Unit.
Country or region <read-only> This setting defines internal system settings for default values,
device.
provided with a unique name or identification number.
available languages, and hardware and functional availability
for a specific country or region.
Setting Date and Time
How you set the Date and Time feature for your system depends on whether your system receives
this information from a network server.
The following path indicates where to access the date and time settings in Element Manager:
• Element Manager: Configuration > System > Date and Time
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26 Chapter 3 System Software
Click the following link to connect with the type of information you want to view:
Panel Task
Click the navigation tree heading to access general information about Date and Time management.
Figure 4 Date and time panel
“Setting clock control to local system” on page 28
Table 2 describes each field on the Date and Time panel.
Table 2 Date and Time panel fields (Sheet 1 of 2)
Attribute Value Description
Date and Time Source NTP
Tr unk
Manual
Network Time Protocol Settings
(Settings are active only if Clock Control Type is set to Network Time Protocol.)
NTP server address <IP address> The IP address of the server that controls the network time and
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Set to NTP (Network Time Protocol) if the system uses a
network server to determine the correct time and date.
Set to Trunk to use time and date settings from a CO through
an analog or ISDN line.
Set to Manual if you want to be able to manually configure the
time and date for your system.
date.
Table 2 Date and Time panel fields (Sheet 2 of 2)
Attribute Value Description
Chapter 3 System Software 27
Synch every (s) NA (not applicable)
1-XXXX
NTP security mode Secured
Unsecured
Raise Alarm if Clock differs
by at least (s)
NTP key ID <1-65,534> ID for accessing the NTP.
NTP key string <8 characters> Control key corresponding to ID for accessing the NTP.
Current Date and Time
Date and time <country/
Year <numeric> The current year in yyyy format.
Time zone <drop-down list> The appropriate time zone for the location of this system. The
Daylight Savings Time <read-only> The appropriate mode for the Time zone.
<seconds> The number of discrepancy seconds specified that must occur
region-specific date
and time format>
The number of seconds specified to elapse between contacts
with the NTP server.
NA: Appears if you chose Manually in the Synch with Server
field.
1-XXXX: Number of seconds between contacts with the NTP
server.
Select whether the NTP security mode is secured or
unsecured.
before the system notifies you of a time difference from the
NTP server, if the system automatically checks with the NTP
server.
The current date and time.
Time zone must be set for software updates to be applied.
Selected: The system automatically updates the time twice a
year.
Cleared: The system never updates the time for Daylight
Savings Time.
Note: North American Daylight Savings Time rules change in 2007.
Four time zones have been added to support regions that do not want to
switch to the new time zone rules. The time zones are identified
“pre-2007 DST”.
If the system is to synchronize with an NTP Server or trunk, check the following:
1 Set Date and Time Source to NTP or Trunk.
2 In the NTP server address field enter the IP address of the NTP server.
3 Set the number of seconds between synchronizations in normal operations (Synch Every).
BCM 4.0 Device Configuration Guide
28 Chapter 3 System Software
4 In the bottom frame, ensure that the Time zone is correct for the location of the local system.
5 If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Ye a r
field.
Note: Only time and date info are updated when NTP and Trunk
settings are selected. Year information is not updated. You also have full
control over time and date settings using telset admin even if NTP or
Trunk are selected. Any setting applied through telset admin are
over-written by the external source if NTP or Trunk are selected. Time
zones need to be set for software updates to be applied.
Setting clock control to local system
If you want the clock to be controlled locally:
1 Ensure that Clock Control Type is set to local.
2 In the bottom frame:
• In the Time Zone field, select the Time zone the system uses.
• In the Date field, enter the month, day and year.
• In the Time field, enter the hours and minutes and time of day.
• In the Daylight Savings Time field, choose whether the system updates the time twice a
year for daylight savings time.
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Chapter 4
System schedule settings and services scheduling
Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls
are routed at various times of the day, and how restrictions are applied on lines and telephones at
specific times of the day.
The following paths indicate where to access scheduled services in Element Manager and through
Telset Administration:
• Element Manager: Configuration > Telephony > Scheduled Services
• Telset interface: **CONFIG > Services
The Scheduled Services - Settings and Schedules panel has three distinct areas for configuration.
• The table in the top frame allows you to determine which schedules are active for the system
for routing, restriction, and ringing schedules.
• The table in the top frame to the right sets the time periods within each schedule for each day
of the week.
• The table in the bottom frame allows you to rename schedules.
29
Click one of the following links to connect with the type of information you want to view:
Panels Related panels or tasks Feature
“Configuring scheduled service”
on page 32
“Configuring schedule names and
timers” on page 30
Click the navigation tree heading to access general information about Ring Group management.
Alternate routes for routing
schedules in the BCM 4.0
Networking Configuration Guide
(N0060606)
“Ring Groups - Line Settings tab”
on page 99
Restriction filters in the BCM 4.0
Networking Configuration Guide
(N0060606)
“Restrictions (Line and Remote) in
the BCM 4.0 Networking
Configuration Guide (N0060606)
“Restrictions main tab” on page 67
Class of Service table in the
BCM 4.0 Networking Configuration
Guide (N0060606)
“Control telephone” on page 229
Schedules are activated and deactivated through control telephones. Refer to “Control telephone”
on page 229.
BCM 4.0 Device Configuration Guide
30 Chapter 4 System schedule settings and services scheduling
Restriction and Routing services require a service control password before users are allowed to
change scheduling on a control telephone. The Service Control Password field on this panel allows
you to delete a current entry, and add a new password. Make a note of the password; the panel
displays only asterisks.
Configuring schedule names and timers
The tables on this panel allow you to change the names of the schedules, and to determine when
the schedules, which are set to automatically execute, are deployed. Any changes to these settings
affect all services that use schedules.
Figure 5 Schedule names and timers
Table 3 describes the fields on the subpanel tables.
Table 3 Schedule common settings
Attribute Value Description
Schedules
Schedule <alphanumeric> Double-click the field, and enter a descriptive name for the schedule.
Schedule Times
For each schedule, there are timers for the seven days of the week.
Day <seven days>
Start Time 00:00 to 12:00
a.m.-p.m./24:00
Stop Time 00:00 to 12:00
a.m.-p.m./24:00
This is the time when the schedule starts, and any previously-running schedules
stop.
Use a 12-hour or 24-hour format. If the entry is less than 12:00, the system
prompts for a day period setting.
00:00 = schedule is off
start and stop are the same = schedule runs for 24 hours
start: 22:00/stop: 06:00 = schedule starts at midnight, runs until 6 a.m., then
starts again at 10 p.m. (22:00).
This is the time when the schedule stops.
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