Avaya BCM 4.0 User Manual
BCM 4.0
Documentation Update
Welcome to BCM 4.0, the unified communications solution that gives you an edge over your
competition.
The BCM 4.0 documentation is on the BCM 4.0 Documentation CD-ROM. This CD-ROM is
in your BCM 4.0 kit.
To view the documentation:
1 Insert the BCM 4.0 Documentation CD-ROM into the CD-ROM drive of your computer.
2 Double-click the My Computer icon.
BCM 4.0
3 Double-click the CD-ROM icon.
4 Double-click Start.pdf.
This document provides last-minute changes to the BCM 4.0 documentation.
Note: The most recent Interactive Voice Response (IVR) docs are
Updated BCM 4.0 documents
Some BCM 4.0 documents have been recently updated with new information. You can obtain
the following updated documents in the BCM 4.0 documentation collection on Helmsman
here; www.nortel.com/helmsman
• BCM 4.0 Administration Guide
• BCM 4.0 Device Configuration Guide
• Multimedia Contact Center Set Up and Operation Guide
• BCM 4.0 Networking Configuration Guide
• SRG200/400 Release 1.5 Configuration Guide
• WLAN IP Phone 2210/2211/2212 User Guide
• WLAN IP Telephony Installation and Configuration Guide
available on the BCM 4.0 hard drive and Helmsman.
BCM 4.0 Administration Guide
Page 30, BCM Element Manager
Throughout this section, references to the OAM port and craftsperson port changed to the
LAN port.
Page 254, QoS metrics
Using QoS metrics panel you can monitor QoS metrics in three ways: globally, on a perinterface basis, or on a per-account basis.
For information about how to access per-account metrics, follow the procedures in this
section. For information about accessing global or per-interface metrics, refer to the BCM 4.0
Administration Guide (N0060598).
BCM 4.0 Documentation Update N0035913
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To view per account QoS metrics
Use this procedure to display QoS metrics for a specific account. These metrics are available for dial-up accounts
only.
1 Open the Element Manager, select Administration > System Status > QoS Metrics > Per Account in the
navigation tree.
2 Select an account from the Accounts table, as shown in Figure 54.
Figure 54
Per Account QoS metrics
The details panel displays information about the selected account under four different tabs:
• Total traffic, as described in Table 1
• Average traffic, as described in Table 2
• Totals per queue, as described in Table 3
• Averages per queue, as described inTable 4
Table 1
Metric Name Description
Total traffic since Start date for collecting metrics
Total octets sent Total Number of octets sent
Premium octets sent Number of premium octets sent
Best effort octets sent Number of best effort octets sent
Total packets sent Total number of packets sent
Premium packets sent Number of premium packets sent
Best effort packets sent Number of best effort packets sent
Total packets within guarantee Total number of packets within the guarantee
N0035913 BCM 4.0 Documentation Update
Total traffic tab
Table 1 Total traffic tab
Metric Name Description
3
Premium packets within
guarantee
Best effort packets within
guarantee
Total packets over guarantee Total number of packets over the guarantee
Premium packets over
guarantee
Best effort packets over
guarantee
Total packets dropped Total number of packets dropped
Premium packets dropped Number of premium packets dropped
Best effort packets dropped Number of best effort packets dropped
Number of premium packets within the guarantee
Number of best effort packets within the guarantee
Number of premium packets over the guarantee
Number of best effort packets over the guarantee
Table 2 Average traffic tab
Metric Name Description
Average traffic from Start date used for calculating averages
To End date used for calculating averages
Total octets sent Total Number of octets sent
Premium octets sent Number of premium octets sent
Best effort octets sent Number of best effort octets sent
Total packets sent Total number of packets sent
Premium packets sent Number of premium packets sent
Best effort packets sent Number of best effort packets sent
Total packets within guarantee Total number of packets within the guarantee
Premium packets within
guarantee
Best effort packets within
guarantee
Total packets over guarantee Total number of packets over the guarantee
Premium packets over
guarantee
Best effort packets over
guarantee
Total packets dropped Total number of packets dropped
Premium packets dropped Number of premium packets dropped
Best effort packets dropped Number of best effort packets dropped
Number of premium packets within the guarantee
Number of best effort packets within the guarantee
Number of premium packets over the guarantee
Number of best effort packets over the guarantee
Table 3 Totals per queue
Metric Name Description
Total traffic since Start date used for calculating totals
Queue The number of the queue
Class of query The type of query
Octets sent Number of octets sent
Packets sent Number of packets sent
BCM 4.0 Documentation Update N0035913
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Table 3 Totals per queue
Metric Name Description
Packets within guarantee Number of packets within the guarantee
Packets over guarantee Number of packets over the guarantee
Packets dropped Number of packets dropped
Table 4 Averages per queue
Metric Name Description
Average traffic from Start date used for calculating averages
To End date used for calculating averages
Queue The number of the queue
Class of query The type of query
Octets sent Number of octets sent
Packets sent Number of packets sent
Packets within guarantee Number of packets within the guarantee
Packets over guarantee Number of packets over the guarantee
Packets dropped Number of packets dropped
BCM 4.0 Device Configuration Guide
Page 64, Table 19 Capabilities and preferences — IP terminal details
Delete Table 19 and insert the following text before Figure 20:
“At startup, the BCM acquires and retains a list of all IP terminals that have a registered DN. This means DNspecific features, such as Call Forward, Hotdesking, and voicemail can continue to function even if the telephone is
disconnected.
If the number of IP Set DNs registered with the BCM exceeds the number of IP Client key codes applied, selecting
this check box prioritizes a set.
For example, if the BCM is rebooted, and the number of IP phones exceeds the number of IP client key codes, the
BCM retains the DN record of the sets with this field selected, before retaining the DN record of a set that does not
have this field selected.
If Keep DN alive is not selected, and the IP telephone is disconnected, the DN record can become inactive if there
are not enough keycodes. In this case, a
Forward, are invoked.
Default: Cleared
Not in Service prompt is produced when special features, such as Call
Multimedia Contact Center Set Up and Operation Guide
Page 9, How Multimedia Contact Center works for callers
Replace the content in the section How Multimedia Contact Center works for callers with the following
information:
N0035913 BCM 4.0 Documentation Update
When callers on a Web site click a multimedia HTML link, the Call setup page appears.
5
In the call setup page, callers specify their calling preferences. Callers can access the media types based on their
needs and resources. Callers with separate data and PSTN voice lines can make a PSTN voice call while they view,
receive, or even send Web pages to agents.
BCM 4.0 Documentation Update N0035913
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