Avaya BCM 4.0 Installation and Maintenance Manual

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

BCM 4.0

Business Communications Manager

Document Status: Standard Document Version: 02.11 Part Code: N0060603 Date: January 2008

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

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SOFTWARE LICENSE

NORTEL NETWORKS INC. (“NORTEL NETWORKS”) TELECOMMUNICATION PRODUCTS

THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER ("CUSTOMER") AND NORTEL NETWORKS. PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THIS SOFTWARE, YOU, THE CUSTOMER, ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, RETURN THE UNUSED SOFTWARE AND THE ASSOCIATED DOCUMENTATION TO NORTEL NETWORKS THROUGH A NORTEL NETWORKS AUTHORIZED DISTRIBUTOR WITHIN FIVE (5) DAYS OF YOUR ACQUISITION OF THE SOFTWARE FOR A REFUND.

Subject to the terms hereinafter set forth, NORTEL NETWORKS grants to CUSTOMER and/or its representatives, with a "need to know," a personal, non-exclusive license (1) to use the licensed software, proprietary to NORTEL NETWORKS or its suppliers and (2) to use the associated documentation. CUSTOMER is granted no title or ownership rights, in or to the licensed software, in whole or in part, and CUSTOMER acknowledges that title to and all copyrights, patents, trade secrets and/or any other intellectual property rights to and in all such licensed software and associated documentation are and shall remain the property of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers. The right to use licensed software may be restricted by a measure of usage of applications based upon number of lines, number of ports, number of terminal numbers assigned, number of users, or some similar measure. Expansion beyond the specified usage level may require payment of an incremental charge or another license fee.

NORTEL NETWORKS considers the licensed software to contain "trade secrets" of NORTEL NETWORKS and/or its suppliers. Such "trade secrets" include, without limitation thereto, the specific design, structure and logic of individual licensed software programs, their interactions with other portions of licensed software, both internal and external, and the programming techniques employed therein. In order to maintain the "trade secret" status of the information contained within the licensed software, the licensed software is being delivered to CUSTOMER in object code form only.

NORTEL NETWORKS or any of its suppliers holding any intellectual property rights in any licensed software, and/or any third party owning any intellectual property rights in software from which the licensed software was derived, are intended third party beneficiaries of the License. All grants of rights to use intellectual property intended to be accomplished by this License are explicitly stated. No other grants of such rights shall be inferred or shall arise by implication.

CUSTOMER warrants to NORTEL NETWORKS that CUSTOMER is not purchasing the rights granted by this License in anticipation of reselling those rights.

CUSTOMER shall:

• Hold the licensed software in confidence for the benefit of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers using no less a degree of care than it uses to protect its own most confidential and valuable information; and

• Keep a current record of the location of each copy of licensed software made by it; and

• Affix to each copy of licensed software made by it, in the same form and location, a reproduction of the copyright notices, trademarks, and all other proprietary legends and/or logos of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers, appearing on the original copy of such licensed software delivered to CUSTOMER; and retain the same without alteration on all original copies; and

• Issue instructions to each of its authorized employees, agents and/or representatives to whom licensed software is disclosed, advising them of the confidential nature of such licensed software and to provide them with a summary of the requirements of this License; and

• Return the licensed software and all copies through an Authorized Distributor to NORTEL NETWORKS at such time as the CUSTOMER chooses to permanently cease using it.

CUSTOMER shall not:

• Use licensed software (i) for any purpose other than CUSTOMER’s own internal business purposes and (ii) other than as provided by th is License; or

• Allow anyone other than CUSTOMER’s employees, agents and/or representatives with a "need to know" to have physical access to licensed software; or

• Make any copies of licensed software except such limited number of object code copies in machine readable form only, as may be reasonably necessary for execution or archival purposes only; or

• Make any modifications, enhancements, adaptations, or translations to or of licensed software, except as may result from those CUSTOMER interactions with the licensed software associated with normal use and explained in the associated documentation; or

• Attempt to reverse engineer, disassemble, reverse translate, decompile, or in any other manner decode licensed software, in order to derive the source code form or for any other reason; or

• Make full or partial copies of any documentation or other similar printed or machine-readable matter provided with licensed software unless the same has been supplied in a form by NORTEL NETWORKS intended for periodic reproduction of partial copies; or

• Export or re-export licensed software and/or associated documentation by downloading or otherwise from the fifty states of the United States and the District of Columbia.

• Install and use each copy of licensed software only on a single CPU at a time (for this purpose, single CPU shall include systems with redundant processing units); and

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

PLEASE REFER TO THE NEXT PAGE

Except for Java Product (as defined herein below), CUSTOMER may assign collectively its rights under this License to any subsequent owner of the associated hardware, but not otherwise, subject to the payment of the then current license fee for new users, if any. No such assignment shall be valid until CUSOMTER (1) has delegated all of its obligations under this License to the assignee; and (2) has obtained from the assignee an unconditional written assumption of all such obligations; and (3) has provided NORTEL NETWORKS a copy of such assign ment, delega tion and assumption; and (4) has transferred physical possession of all licensed software and all associated documentation to the assignee and destroyed all archival copies. Except as provided, neither this License nor any rights acquired by CUSTOMER through this License are assignable. Any attempted assignment of rights and /or transfer of licensed software not specifically allowed shall be void and conclusively presumed a material breach of this License.

If NORTEL NETWORKS (i) claims a material breach of this License, and (ii) provides written notice of such claimed material breach to CUSTOMER and (iii) observes that such claimed material breach remains uncorrected and/or unmitigated more than thirty (30) days following CUSTOMER’s receipt of written notice specifying in reasonable detail the nature of the claimed material breach, then CUSTOMER acknowledges that this License may be immediately terminated by NORTEL NETWORKS and CUSTOMER further acknowledges that any such termination shall be without prejudice to any other rights and remedies that NORTEL NETWORKS may have at law or in equity.

EXPRESS LIMITED WARRANTIES FOR ANY ITEM OF LICENSED SOFTWARE, IF ANY, WILL BE SOLELY THOSE GRANTED DIRECTLY TO CUSTOMER BY DISTRIBUTOR. OTHER THAN AS SET FORTH THEREIN, THIS LICENSE DOES NOT CONFER ANY WARRANTY TO CUSTOMER FROM OR BY NORTEL NETWORKS.

The rights and obligations arising under this License shall be construed in accordance with the laws of the State of Tennessee. If for any reason a court of competent jurisdiction finds any provision of this License or portion thereof to be unenforceable, that provision of the License shall be enforced to the maximum extent permissible so as to effect the intent of the parties and the remainder of this License shall continue in full force and effect.

This License constitutes the entire agreement between the parties with respect to the use of the licensed software and the associated documentation, and supersedes all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. No amendment to or modification of this License wi ll be bi nding unless in writing and signed by a duly authorized representative of NORTEL NETWORKS.

THE LICENSED SOFTWARE IS PROVIDED BY NORTEL NETWORKS "AS IS" AND WITHOUT WARRANTY OF ANY KIND OR NATURE, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

THIS LIMITATION OF WARRNATIES WAS A MATERIAL FACTOR IN THE ESTABLISHMENT OF THE LICENSE FEE CHARGED FOR EACH SPECIFIC ITEM OF SOFTWARE LICENSED.

IN NO EVENT WILL NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO OR THROUGH CUSTOMER FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOSS OF BUSINE SS OR BUSINESS INFORMATION, BUSINESS INTERRUPTION, OR OTHER ECONOMIC DAMAGE, AND FURTHER INCLUDING INJURY TO PROPERTY, AS A RESULT OF USE OR INABILITY TO USE THE LICENSED SOFTWARE OR BREACH OF ANY WARRANTY OR OTHER TERM OF THIS LICENSE, REGARDLESS OF WHETHER NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS WERE ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF.

Restricted Rights. Use, duplication or disclosure by the United States government is subject to the restrictions as set forth in the Right in Technical Data and Computer Software Clauses in DFARS

252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as applicable.

N0060603

Chapter 1

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to use this addendum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s new in BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2

Documentation updates for BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Page 3, Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Page 22, Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Page 23, MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Page 33, Chapter 2, Telephony hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Page 44, Analog station modules and analog devices . . . . . . . . . . . . . . . . . . . . . . . . 12

Page 52, Legacy mobility equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Page 55, Chapter 3, Auxiliary equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Page 64, Explaining double density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Page 64, Setting offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Page 69, Environment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Page 70, Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Page 88, Double density example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Page 110, Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Performing a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Pages 119–120, Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . 17

Pages 126–131, Setting initial system configurations . . . . . . . . . . . . . . . . . . . . . . . . . 17

Pages 131, Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Pages 144-146, Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . 18

Pages 160–161, New chapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Pages 161–166, Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Resolving alarm conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Pages 168–169, Shutting down the system software and Shutting down the system hardware 19

Page 171, Software restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Page 179, Initializing the hard disk (single-disk system BCM 2.5/2.5.1) . . . . . . . . . . . 19

Page 182, Initializing the hard disk (single-disk system BCM 3.0) . . . . . . . . . . . . . . . 20

Page 184, Initializing the hard disk (single-disk system BCM 3.01 and newer systems) 20

Initializing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Page 196, Controlling and monitoring mirroring operations . . . . . . . . . . . . . . . . . . . . 20

Page 208, Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents 5

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

6 Contents

Page 229, Determining the status of a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Page 230, Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Page 233, Appendix A, Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . 22

Page 254, Set DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Appendix A

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix B

Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Data parameter requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the default BCM system IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting through the serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Software keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Setting the crossover connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting through Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Null modem cable setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

To display the configuration menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Regenerating a keycode after system replacement . . . . . . . . . . . . . . . . . . . . . . . 38

Appendix C

Configuring the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Initial parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Startup parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Appendix D

Using Telset Administration to set the basic parameters . . . . . . . . . . . . . 43

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Appendix E

Using Element Manager to set the basic parameters. . . . . . . . . . . . . . . . . 49

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Contents 7

Configuring the startup parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Appendix F

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Customizing security policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Performing a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Appendix G

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Language support for South America and Central America . . . . . . . . . . . . . . . . . 68

Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

8 Contents

N0060603N0060603

Chapter 1

About this document

The purpose of this addendum is to provide updates to the BCM1000 Installation and Maintenance Guide (N0008587 01) for the release of BCM 4.0 software.

For information on upgrading to BCM 4.0 software, refer to the Upgrade Guide for BCM 4.0.

How to use this addendum

To perform installation and maintenance of a BCM1000 system running BCM 4.0 software, use the BCM1000 Installation and Maintenance Guide (N0008587 01) for BCM 3.7 as the main document. Then refer to this addendum for updates and changes to the installation and maintenance information for BCM 4.0 software.

What’s new in BCM 4.0

The primary changes from BCM 3.7 to BCM 4.0 are:

• Operating system: A Linux operating system (OS) replaces Windows NT® Embedded for

BCM 4.0 systems.

• Element Manager: Element Manager replaces Unified Manager as the primary BCM

management tool. Use Element Manager to configure a BCM 4.0 system; Unified Manager does not function with a BCM 4.0 system. If you need to configure a pre-BCM 4.0 system (for example, BCM 3.6/3.7), then you must use Unified Manager; Element Manager does not function with a pre-BCM 4.0 system.

• New IP Phone support: BCM 4.0 supports the following new IP Phones: 1120, 1140, 2007,

2033, WLAN handset 2212, and the IP Phone KEM.

• Administrator account: In a BCM 4.0 system, the default administrator account is nnadmin, instead of ee_admin, and the password is PlsChgMe!.

• Keycode functionality: You no longer require a keycode for each feature; you now require only one keycode to enable software features on the BCM 4.0 system. The single keycode is generated from multiple feature selections using the Nortel keycode retrieval system (KRS).

• Market profiles and software loads: In BCM 4.0, there are only three software loads (instead of the five for BCM 3.7); T1 CT2 and E1 CALA are removed. If the BCM 3.6/3.7 system was running a T1 CT2+ load then it is upgraded with a T1 Etiquette load and if it was running an E1 CALA load, then it is upgraded with an E1 Global load. These changes are automatically implemented as part of the upgrade process; no user intervention is required.

• Telset administration: BCM 4.0 supports Telset administration (see BCM 4.0 Telset Administration Guide).

• USB support: BCM 4.0 adds support for USB ports on the BCM200/400 systems (not supported on BCM1000). This support includes file loading and UPS connection through the USB port.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

10 Chapter 1 About this document

• UPS support over USB: UPS connectivity through the USB port is supported in BCM 4.0 for the BCM200/400 system for graceful shutdown (not supported on BCM1000).

• Multimedia Contact Center: All custom files (html and txt) are case sensitive and must match the format shown in default interface folder in CallPilot Manager after upgrading to BCM 4.0. All custom interfaces created in BCM 3.6/3.7 are also case sensitive and must match the format shown in CallPilot Manager after upgrading to BCM 4.0.

Note: The Startup Profile is not available for BCM1000 systems.

N0060603N0060603

Chapter 2

Documentation updates for BCM 4.0

This section provides updates to the BCM1000 Installation and Maintenance Guide (N0008587 01).

General changes

The following changes apply throughout the document, even if not specifically identified:

• Replace references to Unified Manager with Element Manager. Any related procedures are documented, since Element Manager functions differently than Unified Manag er.

•The Pr ogramming Operations Guide for BCM 3.7 does not exist in BCM 4.0. The content can be found in the BCM 4.0 Administration Guide and the BCM 4.0 Networking Configuration Guide.

You can also refer to the online Help within Element Manager for information on using Element Manager to configure and maintain your system.

• The Quick Start wizard (available in BCM 3.7) is not supported in BCM 4.0. The initial configuration of the system is done using Element Manager.

Page 3, Preface

This chapter should be replaced with the chapter, “Getting started” on page 25.

Page 22, Data networking components

The sentence, “Modem card (North American systems only) — a V.90 modem that sends and receives data using the public telephone system,”

should be, “Modem card (North American systems only) — a (V.90 or V.92) modem that sends and receives data using the public telephone system.”

Page 23, MSC IP call processing hardware

The first bullet should be replaced with the following information.

• DS30 buses are internal communication paths controlled by the MSC. Each DS30 bus provides a possible 32 signaling channels (B1 and B2) and 32 media channels. In BCM 3.0 software, the B2 channels were reconfigured as B1 channels for station modules. As a result, DS30 02 to 07 were configured to support 32 telephones on each bus configured with DSM16+, DSM32+ modules set to double density. The ASM 8 module could also be supported on all four offsets as of that software release.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

12 Chapter 2 Documentation updates for BCM 4.0

Page 33, Chapter 2, Telephony hardware

The following information should be deleted. BCM 3.0 software introduced the concept of Full Double Density (FDD) and Partial Double

Density (PDD). On the default system, DS30 02 to 05 were defaulted to FDD, which provides 32 new ports for connecting digital telephones. To use the FDD feature, DSM16+, DSM32+ media bay modules are configured to double density. DS30 06 and 07 default to PDD, but can be configured to FDD.

Warning: Changing DS30 06 and 07 to FDD Once you change DS30 06 and 07 to FDD, Companion telephones can no longer

be supported. This change cannot be reversed.

Page 33, Chapter 2, Telephony hardware

The “Changing the DS30 split” warning should be updated to the following warning. Bus 7 needs to be in an enabled state prior to changing the DS30 split.

Warning: Changing the DS30 split If you change the DS30 split from 2/6 (default) to 3/5 after the system is

initialized, any module set to DS30 07 or requiring the use of DS30 07 becomes inoperable.

If you change the DS30 split from a 3/5 split to a 2/6 split after the system is initialized, all data is lost, and all optional applications must be reinstalled and reconfigured.

Bus 7 must be enabled prior to converting from a 2/6 to 3/5 split.

Page 44, Analog station modules and analog devices

Table 6, Analog engineering specifications, should be replaced with the table below:

Table 1 ATA2, ASM8, ASM8+, GASM, and GASI analog device specifications (Sheet 1 of 2)

Specification ATA2 ASM8 ASM8+ GASM8 GASI

Ringing frequency (North America)

Ringing frequency (Europe)

Ringing voltage (North America)

Ringing voltage (Europe)

20 Hz ± 1 Hz 20 Hz ± 1 Hz 20 Hz ±1 Hz 20 Hz ±1 Hz 20 Hz ±1 Hz

± 1 Hz 25 Hz ± 1 Hz 25 Hz ± 1 Hz 25 Hz ± 1 Hz 25 Hz ± 1 Hz

25 Hz

80 V rms

75 V rms +/10%

± 10% 55 V rms ± 10% 65 V rms ± 10% 65 V rms ± 10% 65 V rms ± 10%

N/A 65 V rms

± 10% 65 V rms ± 10% 65 V rms ± 10%

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Chapter 2 Documentation updates for BCM 4.0 13

Table 1 ATA2, ASM8, ASM8+, GASM, and GASI analog device specifications (Sheet 2 of 2)

Specification ATA2 ASM8 ASM8+ GASM8 GASI

Loop current 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum

Battery feed voltage -48 V dc

FIC code OL13ABC N/A N/A N/A N/A

Ringer equivalency number

ATA2 to BCM loop resistance (cable only)

Analog loop resistance on terminal side for voice applications (cable only)

Analog loop resistance on terminal side for data applications (cable only)

Input impedance at tip and ring

Return loss > 20 dB for 200

Insertion loss on an internal call

Insertion loss on an external call

31222

135 ohms (800 m of

0.5-mm wire or 2600 ft of 24 AWG wire)

1300 ohms (7200 m of

0.5-mm wire or 26000 ft of 24 AWG wire)

200 ohms (1231 m of 0.5-mm wire or 4000 ft of 24 AWG wire)

600 ohms 600 ohms 600 ohms 600 ohms 600 ohms

to 3400 Hz (when terminated with 600 ohms)

ATA2 to BCM loss 3.0 dB dB

ATA2 to BCM loss 2.2 dB +/-

1.0 dB; BCM to ATA2 loss 0.5 dB

± 1.0 dB

MWI type (see Note) Stutter tone Stutter tone Stutter tone/

Disconnect supervision types

Note: The MWI type depends on the country profile, and the MWI voltage shown is a maximum value.

N/A N/A OSI EIA/TIA 464

± 10% -48 V dc ± 10% -29 V dc ± 10% -48 V dc ± 10% -48 V dc ± 10%

N/A N/A N/A N/A

250 ohms (1538 m of 0.5-mm wire or 5000 ft of 24 AWG wire)

> 20 dB for 200 to 3400 Hz (when terminated with 600 ohms)

ATA2 to BCM loss 3.0 dB

± 0.5

ASM to BCM loss 3.0 dB +/-

1.0 dB; BCM to ASM loss 0.5 dB

± 1.0 dB

200 ohms (1231 m of 0.5-mm wire or 4000 ft of 24 AWG wire)

> 20 dB for 200 to 3400 Hz (when terminated with 600 ohms)

ATA2 to BCM loss 3.0 dB

± 0.5

ASM to BCM loss 3.0 dB +/-

1.0 dB; BCM to ASM loss 0.5 dB

± 1.0 dB

/ Voltage MWI (CO: 120 V)

section

4.5.10.2.4/

4.5.10.2.5.1

200 ohms (1231 m of 0.5-mm wire or 4000 ft of 24 AWG wire)

> 20 dB for 200 to 3400 Hz (when terminated with 600 ohms)

ATA2 to BCM loss 3.0 dB

± 0.5

ASM to BCM loss 3.0 dB +/-

1.0 dB; BCM to ASM loss 0.5 dB

± 1.0 dB

Stutter tone/ Reverse polarity/ Voltage MWI (CO: 120 V)

OSI EIA/TIA 464 section

4.5.10.2.4/

4.5.10.2.5.1

200 ohms (1231 m of 0.5-mm wire or 4000 ft of 24 AWG wire)

> 20 dB for 200 to 3400 Hz (when terminated with 600 ohms)

ATA2 to BCM loss 3.0 dB

± 0.5

ASM to BCM loss 3.0 dB +/-

1.0 dB; BCM to ASM loss 0.5 dB

± 1.0 dB

Stutter Tone/ Reverse polarity/ Voltage MWI (PBX: 90 V)

N/A

± 0.5

Page 52, Legacy mobility equipment

This section should be removed.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

14 Chapter 2 Documentation updates for BCM 4.0

The listed equipment, NetVision, Companion, and DECT, is not supported in BCM 4.0 (DECT is still supported in European markets).

Page 55, Chapter 3, Auxiliary equipment

The first two paragraphs should be removed and replaced with the follow ing information: You require a personal computer to run Element Manager. You u se Element Manager to configure

and manage the BCM system through a connection between your computer and the BCM system (either through the LAN or using an Ethernet crossover cable). To work with Element Manager, you require the correct version of Element Manager installed on your computer.

The computer you will use to run Element Manager must meet the following requirements:

• Operating system: Windows 98SE, Windows 2000, Windows XP

• RAM: minimum 256 MB (512 MB recommended)

• Disk space: 150 MB

• Browser: Internet Explorer (IE) 5.5 or IE 6.0 (recommended)

• Element Manager access is also supported through a Citrix server

For information on downloading and installing Element Manager, refer to “Using Element

Manager to set the basic parameters” on page 49.

Page 64, Explaining double density

The paragraph at the top of page 64 should be deleted, since Companion i s not supported and PDD is not required.

Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This accommodates those systems which use Companion. The system can be set to Full Double Density (FDD) at system startup or once the system is setup. When the system is set to FDD, DS30 06 and 07 allow access to the second set of DNs, and they are no longer available for Companion operation.

Page 64, Setting offsets

The following paragraph should be changed as follows: For station modules, each bus supports 16 telephones or telephony devices for station modules that

support single density, or which are set to single density in the case of the DSM16+ and DSM32+, or on DS30 06 and 07 if the system remains set to Partial Double Density (PDD) supports double density, DSM16+ and DSM32+ modules set to double density have access to eight telephones per offset, for a total of 32 telephones per DS30 bus if the offsets are fully loaded.

. On each bus that

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Chapter 2 Documentation updates for BCM 4.0 15

Page 69, Environment checklist

The fourth bullet should be replaced with the following:

• within the temperature ranges of 0°C and 40°C (32°F and 104°F)

Page 70, Electrical requirements

The second bullet should be replaced with the following:

• The supplied power must be 100/240 V AC, 50/60 Hz, and 10 A minimum service with a third-wire safety ground. The third-wire safety ground provides shock protection and prevents electromagnetic interference.

Page 88, Double density example

Figure 38 should be deleted.

Page 110, Shutting down the system

The procedure about how to shut down the system should be replaced with the following section.

Performing a system shutdown

If there is a need to perform maintenance, the system may already be powered down. If this is the case, proceed to “To shutdown the system hardware” on page 16.

If the system is still operating, perform the following procedures:

• “To shut down the system software” on page 15

• “To shutdown the system hardware” on page 16

To shut down the system software

1 Check for a recent backup of the BCM system programming. 2 If there is no recent backup, use Element Manager to back up the system data. For information

about backing up the system data, refer to the BCM 4.0 Administration Guide.

3 In Element Manager, from the Administration tab, click the Utilities folder to expand it. 4 From the Utilities folder, select Reset. 5 Click Shutdown System to prepare the system for power disconnect.

This action will stop all services. All Element Manager sessions will be disconnected from the system. The BCM system can be restored to service only by powering the BCM syst em off and back on again.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

16 Chapter 2 Documentation updates for BCM 4.0

6 Click Ok.

The progress update dialog box appears and the BCM system begins the shutdown process. When the shutdown process is complete, the final warning dialog box appears, and the LEDs

enter the flashing state.

7 Click Ok to disconnect Element Manager.

When the shutdown Element Manager is disconnected, the system gives an audible beep. The LEDs remain in the flashing state until the hardware is shutdown (see “To shutdown the

system hardware” on page 16).

If the system hardware is not shutdown within about 15 minutes, it automatically boots up again.

To shutdown the system hardware

Warning: Remove all of the connections to the BCM system before you power down the

system. Failure to disconnect lines before you power down the system can cause damage to the

system.

1 Remove the DS256 cables from the front of the BCM main unit and, if present, the expansion

unit. This includes the data connections on the MSC. Mark the cables to ensure correct reconnection.

Warning: You must disconnect power from the main unit after you have performed an Element Manager shutdown. The main unit cannot start operating again until after power has been disconnected and then reconnected.

2 Turn off the power switch located at the back of the BCM main unit and expansion unit. 3 Disconnect the BCM main unit and expansion unit power cords from the AC outlet. 4 Ensure you have room to access the part you are working on. Remove the BCM main unit

from the rack, if necessary.

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Chapter 2 Documentation updates for BCM 4.0 17

Pages 119–120, Checking system power and status

The function of the Power LED on the front of the BCM1000 has ch anged. The information on the Power LED in Table 28 and the procedure following the table should be replaced with the following.

Table 28 BCM1000 LED states

LED Label Description Green LED On Green LED Flash Red LED On (Only) Green LED Off

Indicates state of system power.

OK N/A Indicates a critical or

major alarm. See

“Resolving alarm conditions” on page 18.

N/A

1 If the base function tray Power LED does not light:

a Disconnect the power cords. b Check all cables and power connections. c Ensure that the AC outlet has power. d Reconnect the power cords.

If the Power LED still does not light, then you have a faulty power supply module. For details on replacing a power supply module, see “Replacing a power supply” on page 205.

2 If the Power LED is red, then the system generated a critical or major alarm. To resolve an

alarm condition, see “Resolving alarm conditions” on page 18.

3 You are now ready to connect the system to the network and initialize it.

Note: You can monitor the state of the BCM system LEDs from your computer.

Pages 126–131, Setting initial system configurations

This section should be removed. The initial system configuration will be done after the rest of the equipment is installed.

Pages 131, Entering the software keycodes

This section should be removed. The keycode feature is discussed in another section of the addendum.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

18 Chapter 2 Documentation updates for BCM 4.0

Pages 144-146, Telephone port and DN cross-reference

The Note on page 144 should be modified as follows.

Note: The following table is based on a system with three-digit DNs, with a start DN of 221. If your system has longer DNs, the system automatically adds a repeat of the first digit for each additional DN length unit. i.e. 221 becomes 2221. Also, note on the tables below that DN numbering differs between systems that were upgraded from BCM 2.5 software and systems that were new with BCM 3.0 or newer software.

In Tables 37 and 38 on page 145 and 146 respectively, the references to PDD should be deleted.

Pages 160–161, New chapters

The following chapters should be inserted between Chapter 13, “Installing optional telephony equipment” and Chapter 14, “Troubleshooting.” These chapters are located at the back of this addendum (the chapters should be viewed in the order given):

• “Initializing the system” on page 33

• “Configuring the BCM system” on page 39

• “Using Telset Administration to set the basic parameters” on page 43

• “Using Element Manager to set the basic parameters” on page 49

• “Completing the initial installation (optional)” on page 61

Pages 161–166, Troubleshooting

The following procedure should be inserted in the Troubleshooting chapter.

Resolving alarm conditions

If the Power LED on the base function tray is red, then the system has generated a critical or major alarm. You can view the system LED status using Element Manager, see “To view the system

LEDs with Element Manager” on page 19.

To resolve an alarm condition

1 Open Element Manager. 2 From the Administration tab, click General, and then click Alarms.

3 From the Alarms screen, select the alarm you want to resolve.

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The Alarms screen appears. This screen lists all the alarms generated by the system.

The Alarm Details panel appears. This panel provides information about the alarm.

Chapter 2 Documentation updates for BCM 4.0 19

4 Perform the steps indicated in the problem resolution text box on the Alarms Details panel.

For more detailed information about system alarms and fault management, see the BCM 4.0 Administration Guide (N0060598).

To view the system LEDs with Element Manager

1 Open Element Manager. 2 From the Administration tab, click System Status, and then click LED Status.

The LED Status screen appears.

3 Use this screen to view the status of the system LEDs.

Pages 168–169, Shutting down the system software and Shutting down the system hardware

These sections should be replaced with the information in this section,“Page 110, Shutting down

the system” on page 15.

Page 171, Software restart

This procedure should be changed to: If you did not shut down the system, restart the software:

1 In Element Manager, from the Administration tab, click the Utilities folder to expand it. 2 From the Utilities folder, select Reset. 3 Click Reboot BCM System to reboot the system.

Warning: When you restart the system, all IP clients, voice mail, and VoIP ports

are not available until the system services restart. If you have a mirrored disk system, once the services restart, the system

automatically ensures the mirrored disk is updated.

Page 179, Initializing the hard disk (single-disk system BCM

2.5/2.5.1)

This section should be removed.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

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Page 182, Initializing the hard disk (single-disk system BCM

3.0)

This section should be removed.

Page 184, Initializing the hard disk (single-disk system BCM

3.01 and newer systems)

This section should be removed and replaced with the following information.

Initializing the hard disk

The BCM system is normally initialized prior to shipment. However, if you have to replace the hard disk in a standard single-disk system, use this procedure to initialize the BCM software.

After initialization, you must restore the configuration data to the BCM. Use the backup and restore utility (BRU) to restore configuration data. Nortel recommends that you maintain a current configuration backup. If you do not have a current backup, enter the configuration data manually.

Note: When you replace a hard disk, IP configuration data is lost. The BCM system IP address defaults to 10.10.10.1.

Perform the following procedures after you replace the hard disk and the system has booted up.

To initialize the hard disk in a single disk configuration

1 Ensure the Power (LED 1), Temp (LED 9), and Fan (LED 10) LEDs on the BCM main unit

are lit.

2 Connect to the BCM system. 3 Do one of the following:

• Manually reenter configuration data.

• Restore system and data information (except Telephony and Registry) from your backup data. For information on how to restore data to your system from a backup, refer to the BCM 4.0 Administration Guide.

Note: Perform a backup only on similar software versions.

Page 196, Controlling and monitoring mirroring operations

This section should be replaced with the following information:

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Chapter 2 Documentation updates for BCM 4.0 21

You can monitor and control disk mirroring through a control screen in Element Manager. Under Administration > System Status > Disk mirroring, you can access a screen that allows

you to control the mirroring operation from your desktop, as well as display the status of the hard disks. Refer to Table 2 for a list of the fields and a description of their function.

Table 2 Disk mirroring settings

Tab Field Functions Description

Settings Version Read-only field Shows the current version of mirroring firmware.

Operation Mode Primary Master Mirror mode is disabled. The Primary disk is the

operating disk.

Mirror Master Mirror mode is disabled. The Mirrored disk is now

Mirror Mode The system is in Mirror mode.

Ultra UDMA Auto The interface speed to the hard disk is set

Mode The interface speed to the hard disk is set to a

Beep Timing Disable The failure tone is disabled.

Continuous The audible tone will beep continuously if a failure

XX seconds/minutes Default: BEEP_30Seconds.

Status DuplWin Dll version <current version number>

N/A

Primary Master Status Good, Bad, or N/A Indicates the current status of the primary hard

Mirror Master Status Good, Bad, or N/A Indicates the current status of the secondary hard

Initialization Status Started, Finished, Failed,

Shutdown, or N/A

Configuration menu item Set Buzzer ON

Set Buzzer OFF

Report menu item Status Screen Launches a new browser window that displays

Drive Status Displays a status bar to indicate process of

View Refresh Use this to update the status screen.

the operating disk.

automatically. This is the default.

specific timing. Note: Changing the speed from auto could

significantly affect system performance.

occurs.

The audible tone will beep for the period chosen if a failure occurs.

Shows the version or N/A if no version is found.

disk.

Indicates current status of the initialization process.

If turned on, you can control the module buzzer remotely.

If turned off, the module buzzer can only be controlled from the front of the controller.

mirroring summary. The summary shows which hard disks are installed, where they are placed, and which is the active hard disk.

mirroring.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

22 Chapter 2 Documentation updates for BCM 4.0

Page 208, Installing a standard power supply

The Power LED information in Table 43 should be modified as follows.

Table 43 Power LED

LED Label

Description Green LED On Green LED Flash Red LED On (Only) Green LED Off

Indicates state of system power.

OK N/A Indicates a critical or

major alarm. See

“Resolving alarm conditions” on page 18.

Page 229, Determining the status of a telephone

The procedure, “To find out the status of a set,” should be modified as follows.

To find out the status of a set

1 Open Element Manager and connect to your BCM system. 2 From the Configuration tab, click the Telephony folder to expand it. 3 From the Telephony folder, select Sets. 4 From the Sets subfolder, select Active Sets. 5 In the Active Sets panel, select the desired telephone. 6 Use the various tabs and the Details panel to view the status of the telephone.

N/A

Page 230, Moving telephones

The sentence, “You can move a Business Communications Manager digital telephone to a new location within the system without losing its programmed settings if the telephone has been enabled with Set relocation in system programming under Feature programming,”

should be, “You can move a BCM digital telephone to a new location within the system without losing its programmed settings if the system has been enabled with Set relocation (Configuration > Telephony > Global Settings > Feature Settings).”

Page 233, Appendix A, Defining region-based defaults

This appendix should be removed and replaced with the chapter, “Market profile attributes” on

page 65.

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Chapter 2 Documentation updates for BCM 4.0 23

Page 254, Set DNs and port numbers

In Table 64 on page 254, the references to PDD should be deleted.

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

24 Chapter 2 Documentation updates for BCM 4.0

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Appendix A

Getting started

About this guide

The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum describes how to install, configure, and maintain the BCM200 and BCM400 hardware running Business Communications Manager (BCM) 4.0 software.

The concepts, operations, and tasks described in this guide relate to the hardware of the BCM system. This guide provides task-based information on how to install the hardware components and perform basic configuration tasks.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM parameters.

In brief, the information in this guide explains:

• Installing hardware components

• Starting and initializing the system hardware

• Replacing components

• Testing the system

Audience

The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum is directed to installers responsible for installing, configuring, and maintaining BCM 4.0 systems.

To use this guide, you must:

• be an authorized BCM 4.0 installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

Acronyms

The following is a list of acronyms used in this guide.

Table 1 Acronyms (Sheet 1 of 3)

Acronym Description

ACU Audio conference unit

AIS Alarm indication system

APC American Power Conversion

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum

26 Appendix A Getting started

Table 1 Acronyms (Sheet 2 of 3)

Acronym Description

ASM Analog station module (analog station media bay module)

ATA Analog terminal adapter

BCM Business Communications Manager

BRIM Basic rate interface module (basic rate interface media bay module)

CAP Central answering position

CFA Carrier failure alarm

CLID Calling line identification

CO Central office

CSU Channel service unit

CTM Caller ID trunk module (caller ID trunk media bay module)

DDIM Digital drop and insert MUX

DECT Digital enhanced cordless telecommunications

DIMM Dual in-line memory module

DMC Digital mobility controller

DSM Digital station module (digital station media bay module)

DSP Digital signal processor

DSU Data service unit

DTE Data terminal equipment

DTM Digital trunk module (digital trunk media bay module)

FEM Fiber expansion module

FRU Field replaceable unit

GASM Global analog station module (global analog station media bay module)

GATM Global analog trunk module (global analog trunk media bay module)

KEM Key expansion module

KIM Key indicator module

KRS Keycode retrieval system (Nortel keycode retrieval system)

LAN Local area network

LIU Line isolation unit

MBM Media bay module

MSC Media services card

MWI Message waiting indication

NIC Network interface card

ONS on-premise station

OSI Open switch interval

PCI Peripheral component interface

PEC Processor expansion card

PSTN Public switched telephone network

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Table 1 Acronyms (Sheet 3 of 3)

Acronym Description

PSU Power supply unit

QoS Quality of service

RAI Remote alarm indication

RAID Redundant array of independent disks

REN Ringer equivalence number

RFO Redundant feature option

RPS Redundant power supply

SAPS Station auxiliary power supply

SELV Safety extra low voltage

SSD System status display

UPS Uninterruptable power supply

USB Universal serial bus

VMWI Visual message waiting indicator

VoIP Voice over Internet protocol

WAN Wide area network

Appendix A Getting started 27

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system.

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: Alerts you to important information.

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