Avaya BCM3.x User Manual

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

Revision History

Rev # Date Changes/Comments

0.1 2/18/2004 Changed to new numbering format. Carried over older 2.2.3k list.

0.5 3/9/2004

1.0 3/12/2004 Added comment to Modem 52 alarm

1.1 3/12/2004

1.2 3/15/2004

1.3 3/17/2004

1.4 3/22/2004

1.5 3/24/2004

2.0 5/17/2004

Added version history, removed BCM 3.5 top alarms tab as it can be sorted from BCM Alarms-Trap tab.

Initial issue for BCM 3.6. Included new mspqosmp, SRG, NetIQ, and voice software alarms Updated SRG alarms to correct descriptions, Added new comments to perctrs event Removed Microsoft References in Comments (Q00865725) and added Print formatting Updated UPS Alarms to actual alarms found during testing. Removed working red/green colors. Updated Summary tab.

This is the issued version for BCM 3.6. Updated test results with latest PV checklist information. Updated SSM Events 1007, 2008 and 3015 added comments around CR Q00880476 as well took them off the top alarm list. Added UPS 1300 and 1320 and removed 1016. Added TCPIP event ID

4198. Added 4 generic SNMP only traps to the list. Updated summary tab.

2.1 8/29/2005 Upissued to include BCM 3.7 (no new alarms comparing to BCM 3.6). Changed name to better reflect the scope of this document

11/14/2005

3.0e

("BCM35_Alarms_SNMPTraps…" changed to "BCM_3.x_Alarms_SNMPTraps…")

Revisions Page 1

Top Alarms

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

Summary and Definitions of Alarm Totals

BCM 3.0X 88 BCM 3.5 73 BCM 3.6 74 BCM 3.7 74

Current Release Top Alarm Total

SSM Alarms Voice Software T1 Alarms Voice Watchdog Alarms UPS Alarms Service Control Manager Alarms BRU Alarms NetLink Manager Alarms NGRPCI Alarms QoS Monitor Alarms VoiceCTI VoIP Gateway Alarm UTPS Alarms Tcpip Alarms SRG Alarms Security Alarms Save Dump Alarms

74 Comments 19 Platform, Hardware, Environmental alarms. (ie. Fan failure) 18 T1/PRI error condition alarms.

9 Nortel Networks services failure and status alarms. 5 Power outage alarms. 3 OS Related service failure and status alarms. 2 Backup and Restore Alarms. 2 Default IP route and dial backup alarms. 2 LAN Up/Down Alarms. 2 VoIP Fallback Alarms. 2 Voice Mail/ACD port busy and filesystem full alarms. 1 IP Trunk dropped call alarm. 1 Packet Loss to IP Set alarm. 1 Duplicate IP address alarm. 1 Loss of main office alarm. 1 Incorrect login alarm. 1 OS level diagnostic alarm.

Summary Page 2

3 4

5 6

13 14

17 18 19

20 21 22

23 24

25 26 27

28 29 30 31 32 33

34 35

36 37 38

39 40 41

ABCD E F G HIJKLM

Component ID (Alarm)

eventSource (Trap)

atapi

Autochk

BcmAmp BcmAmp BcmAmp

BcmAmp

BROWSER

BRU 300

BRU 301

BRU 302

BRU 303

BRU 304 BRU 305

BRU 306

BRU 307

BRU 308 BRU 309

BRU 310

BRU 311

BRU 312 BRU 313

BRU 314

BRU 315 CDRTransfer

CDRTransfer

CDRTransfer CDRTransfer CDRTransfer

CDRTransfer

CDRTransfer CDRTransfer

CDRTransfer

Event ID (Alarm)

eventId (Trap)

1001

257 258

771

772

773

774

775

8021

8033

2088

3087

3087 3088

3088 3088

3088

3088 3088 3088

3088

3090

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

critical Error The device, \Device\ScsiPort0, did not respond within the timeout

warning Information Checking file system on <drive>: The type of the file system is … No action required.

warning Information BcmAmp version %s has started. None warning Information Shutdown Complete None critical Error IP Music Error: Integrated MOH player -malformed songs.cfg file.

critical Error IP Music Error: Integrated MOH player - unable to initialize network

critical Error IP Music Error: Integrated MOH player - initialization error. Unable to

critical Error IP Music Error: Integrated MOH player - initialization failure. Service

critical Error IP Music Error: Integrated MOH player - unable to allocate resources.

minor Warning The browser was unable to retrieve a list of servers from the browser

warning Information The browser has forced an election on network

warning Information BRU Backup Starting No action required. warning Information Backup finished successfully No action required.

minor Warning Backup finished with warnings. Warnings were logged in

critical Error Backup finished with errors. Errors were logged in

warning Information BRU Restore Starting No action required. warning Information Restore finished successfully. No action required. minor Warning Restore finished with warnings. Warnings were logged in BRURest.log

critical Error Restore finished with errors. Errors were logged in BRURest.log and

critical Error An error has occurred when trying to access the UTPS pipe. During BRU activity, IP sets may reset. No action necessary.

warning Information BRU has increased set watchdog from 30 sec to 15 minutes. No action required. warning Information BRU has decreased set watchdog from 15 minutes to 30 sec. No action required. critical Error An error %RetV% has occurred when trying to start the voice services.Review voice services and restart if necessary through Unifi

warning Information All voice mail services have been started. No action required. warning Information All voice mail services have been stopped. No action required. critical Error Error: %DriveType% drive not connected. Ensure destination drive is visible on the network and that

critical Error Error: %DriveType% drive not connected. %MapPath% not found. Ensure destination drive is visible on the network and that

minor Warning Not Push Check if there are actual CDR data files under the CDR data

minor Warning No more CDR data files!!! Check if there are actual CDR data files under the CDR data

critical Error ZpInit() error!!! Check if Zip32.dll is installed properly under the CDRTransfer

critical Error ZpSetOpt() error!!! Check if Zip32.dll is installed properly under the CDRTransfer

critical Error Can't open reg key err = %1 Check if CDRTransfer registry entries are damaged. critical Error Can't get current dir err = %1 Check if you have permission to get current directory. critical Error Can't change to working dir err = %1 Check if you have permission to go to CDRTransfer working

critical Error Clip CDR data file error err = %1 Check if CDRClip.exe is installed properly under the CDR

critical Error Find CDR data file error err = %1 Check if there are CDR data files under CDR data file

critical Error Can't get FTP connection err = %1 Check if FTP configuration or network goes wrong. critical Error Can't go to remote dir on FTP server err = %1 Check if permission of destination directory on the client PC i

critical Error ZpArchive() err = %1 Check if Zip32.dll is installed properly under the CDRTransfer

critical Error Multiple instances are running, exit! Means multiple CDRTransfer instances are running

period.

Unable to proceed, service shutting down.

connection. Service shutting down.

proceed. Service shutting down.

shutting down.

Service shutting down.

master <PDC> on the network \device\<protocol_netcard>. The data is the error code.

\device\<protocol_netcard> because a master browser was stopped.

%DESTINATION_NAME%.rep on the destination.

and %~n0.rep.txt on the source.

%~n0.rep.txt on the source.

For the drives in question, these timeout message are not serious if they occur at system boot. However, if several of these messages appear in the system log during normal system operation, they should be investigated. Please then contact Nortel Networks support team.

Please disable the BcmAmp player by configuring your IP Music source as either: Audio Jack or Network Audio. Contact Customer Support for further assistance.

If stopping and starting the IP Music service via the Unified Manager fails to rectify the problem, please disable the IP Music service and contact Customer Support for further assistance.

Check the network setup.

No action required.

Review log files to determine FAILED component. Take corrective action if necessary and retry backup.

No action required.

Review log files to determine FAILED component. Take corrective action if necessary and retry restore.

Manager. See service specific logs for cause of failure.

correct permissions are set.

file directory.

directory.

granted to CDRTransfer.

directory.

simultaneously, but only one survives. No action is required.

Top Alarms

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No Yes Yes Yes Yes

No No No No No No

Yes No No No No No Yes No No No No No

Yes No No No No No

No No No No No No

No No No Yes Yes Yes

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

Yes No No No No No

BCM Alarms-Traps Page 3

Component ID (Alarm)

CDRTransfer

CDRTransfer CDRTransfer

cfsServer

CTE

66 67

CTE DCOM

DCOM

72 73

DECTAlarms DECTAlarms

74 75

DECTAlarms

DECTLoad

DECTMtce

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

eventSource (Trap)

Event ID (Alarm)

eventId (Trap)

3090 3090 3090

3090

100 101 105 108 109

110

111

113 114

115

116

117

118 119 122

123 125

126

257

258

10001

10002

10004

10005

10010

256 256 512

512 512 512 512 512 256

256

256 256 256

256 256

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

critical Error Can't Get the value of %1 err= %2 Check if CDRTransfer registry entries are damaged. critical Error Can't transfer file %1 err= %2 Check if FTP configuration or network goes wrong. critical Error Can't delete CDR data file transferred %1 err= %2 Check if you have permission to delete this file. critical Error Can't -A CDR data file transferred %1 err= %2 Check if you have permission to change the attribute of this

warning Information The service was installed. No action required. warning Information The service was removed. No action required. warning Information The service was started. No action required. warning Information The service was stopped. No action required. critical Error <error string provided by CFS> No action required. warning Information Duplicate keycode has been entered - this keycode has been previously

critical Error Keycode <keycode value> is invalid. Confirm that the keycode was entered correctly and that the

warning Information Verification of System Licensing in progress. No action required. warning Information Verification of System Licensing completed. No action required. critical Error Verification of system licensing failed due to error: <error Information> Specific to error Information.

warning Information Keycode <keycode value> applied. <Component-defined string>

critical Error Unable to apply keycode: <keycode value>. The service associated with the keycode is not running

warning Information Processing of keycode input file in progress. No action required. warning Information Processing of keycode input file completed. No action required. warning Information Trial has expired. No action required. critical Error Error applying keycode: <keycode value> <Information from

critical Error Error applying keycode: <keycode value>. No action required. warning Information <Trial functionality> expired. No action required. critical Error Changes have been detected in the KSU configuration. Restart all TAPI

minor Warning

minor Warning KSU connection is down all devices are disabled. No action required. critical Error Unable to start a DCOM Server: %3 as %4/%5.\r\nThe

critical Error Access denied attempting to launch a DCOM Server. The server is:

critical Error DCOM got error "Logon failure: unknown user name or bad password "

critical Error DCOM got error "The specified service is disabled and cannot be

critical Error The server {1338C620-888C-11D2-8F01-0080C79B65A2} did not

critical Error Run - Unexpected condition. Error Contact Customer Support warning Information 01:10:03.694 [DECT Alarm Monitor:4.]DECT Alarm Manager Started No action required.

critical Error OnInit - Failed to create alarm monitoring thread Contact Customer Support critical Error Run - Wait failed Contact Customer Support critical Error Failed to create CDectComPort object. Error Contact Customer Support critical Error Caught an exception creating CDectComPort Contact Customer Support critical Error Failed in DECT_StartDownload call Contact Customer Support critical Error Failed in DECT_StopDownload call Contact Customer Support critical Error MCService::OnInt: Bind socket to address failed. Error Contact Customer Support critical Error IOThread::ProcessEvent: Failed to set Release done API event. Error Contact Customer Support

critical Error MCService GetDectCfgKeyStr caught exception creating CDectCfg: Contact Customer Support

critical Error MCService CreateApiEvents: Create Release Event failed. API will fail.

critical Error MCServide CreateApiEvents: Create Release Done Event failed. API

critical Error MCService CreateApiEvents: Create Reconnect Event failed. API will

critical Error IOThread::InitComPort: Caught exception \"%s\" creating

critical Error MCService InitComPort: Error creating COM port Contact Customer Support critical Error MCService InitComPort caught exception creating CDectComPort: Contact Customer Support

critical Error MCService InitIOSocket failed to put socket into non-blocking mode.

critical Error MCService CloseSock failed with error Contact Customer Support

entered

activated.

component>

applications to use with the new configuration.

CTE application attempted to register with CTE before the Voice CT service had fully initialized ( error <error code> ). If the application is not behaving correctly restart it after the Voice CTE service has started. <RTR001>

error:%n"%%%2"%nHappened while starting this command:%n%1\r\n

{CF6B5196-5214-11D3-8A85-000000000000} The user is %2%3, SID=%4.

and was unable to logon <computer name>\ee_admin in order to run t server: {1338C614-888C-11D2-8F01-0080C79B65A2}

started. " attempting to start the service <Serive Name> with arguments "-Service" in order to run the server:

Error

will fail. Error

fail. Error

CDectComPort.

Error

file.

No action required. A duplicate core keycode causes this

applicable functionality is available on the BCM.

No action required.

properly. If it is stopped, then start it. If it is running, then stop it and restart it.

Specific to Information from component.

Restart all TAPI applications to use with the new configuration.

If the application is not behaving correctly restart it after the Voice CTE service has started.

Contact Support.

Contact Support. There is a possibility that user can

Verify if the service <Service Name> is disabled, and enable the service <Service Name> if needed.

The following actions should only be conducted by a Nortel Networks' personnel. (1) reboot, (2) if problem perssists, through VNC run miserver shutdown, and mspTrace -mutils d0xffffffff, (3) try again, collect the trace files in …\Unified Manager\log, and forward them to developers.

Contact Customer Support

information event.

change password for ee_admin either from VNC or UM. So to figure out what user did, we can get the recording logs from BCM.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No

No No No No No No

No No Yes No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No

BCM Alarms-Traps Page 2

Component ID (Alarm)

DECTMtce

DECTOAM

100

DECTOAM

101

DECTOAM

102

DECTOAM

103

DECTOAM

104

DECTOAM

105

DECTOAM

106

DECTOAM

107

DECTOAM

108

DECTOAM

109

DECTOAM

110 111

DECTOAM

112

DECTOAM

113

DECTOAM

114

DECTOAM

115

DECTOAM

116 117

DECTOAM

118

DECTOAM

119

DECTOAM

120

DECTOAM

121

DECTOAM

122

DECTOAM

123

DECTOAM

124

DECTOAM

125

DECTOAM

126

DECTOAM

127

DECTOAM

128

DECTOAM

129

DECTOAM

130

DECTOAM

131

DECTOAM

132

DECTOAM

133

DECTOAM

134

DECTOAM

135

DECTOAM

136

DECTOAM

137

DECTOAM

138

DECTOAM

139

DECTOAM

140

DECTOAM DhcpServer

141

disk

142

DNS

143 144

DNS

145

DNS DNS

146

DNS

147

DrWatson

148 149

EmsManager

150

EmsManager

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

eventSource (Trap)

Event ID (Alarm)

eventId (Trap)

256

1 1 1 1 1 1 1 1 1 1 1

1 1

1 1 1

1 1

1 1 1

1 1

1 1 1 1

1 1

1 1 1

1011

1 2

708

4097

1000 1001

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

warning Information The description for Event ID ( 256 ) in Source ( DECTMtce ) could not

critical Error Invalid MBM name in request. Contact Customer Support critical Error Failed writing response to pipe Contact Customer Support critical Error Failed to open a signaling channel Contact Customer Support critical Error Failed to obtain a client LAD Contact Customer Support critical Error Failed to send NUS monitor request Contact Customer Support critical Error S_CHANNEL_DATA_SEND failed Contact Customer Support critical Error Failed to open a Media Channel Contact Customer Support critical Error EmsMediaChannelConfigure call failed Contact Customer Support critical Error EmsMediaChannelConfigure response: failure Contact Customer Support critical Error EmsMediaChannelQuery response: failure Contact Customer Support critical Error EmsMediaChannelQuery response: bad requestId Contact Customer Support critical Error EMS_RESP_M_CHANNEL_QUERY mismatched channel capabilities Contact Customer Support

critical Error SendNUSCommand call failed Contact Customer Support critical Error EmsClientAddressAssign call failed Contact Customer Support critical Error Invalid connection type Contact Customer Support critical Error NAIL_UP_FAILURE: type=%d, channel=%d, location=(%d, %d),

critical Error CreateOamChannels call failed Contact Customer Support critical Error MTC_SESSION_ACCEPT error in slot number Contact Customer Support critical Error EmsSignalingChannelDataSend call failed Contact Customer Support critical Error SendMaintenanceSessionEnd call failed Contact Customer Support critical Error MTC_MODULE_DISABLED: SendMaintenanceSessionEnd call failed Contact Customer Support

critical Error MTC_DISABLE_DENIED: SendMaintenanceSessionEnd call failed Contact Customer Support

critical Error Packet handler failed size check. Discarding message Contact Customer Support critical Error Received bad packet from MediaServicesManager Contact Customer Support critical Error EmsConnectionOpen failed. Contact Customer Support critical Error EmsSignalingChannelOpen failed. Contact Customer Support critical Error EmsSignalingChannelDataSend failed twice in SendMonitorRequest. Contact Customer Support

critical Error ShutdownMediaChannels call to EmsSignalingChannelDataSend failed

critical Error EmsMediaChannelOpen failed twice in CreateOamChannels. Contact Customer Support critical Error SendNUSCommand: index out of range. Contact Customer Support critical Error EmsSignalingChannelDataSend failed twice in SendNUSCommand. Contact Customer Support

critical Error EmsSignalingChannelDataSend failed twice in SendNUSCommand. Contact Customer Support

critical Error SendMaintenanceSessionEnd: disable or enable are currently active. Contact Customer Support

critical Error SendMaintenanceSessionEnd failed calling

critical Error DisableMbm: disable or enable is currently active. Contact Customer Support critical Error DisableMbm failed calling EmsSignalingChannelDataSend. Contact Customer Support critical Error EnableMbm failed calling EmsSignalingChannelDataSend. Contact Customer Support critical Error CreateDownloadPipe cannot start: another download pipe is in

critical Error CreateDownloadPipe cannot start: MBM must be disabled. Contact Customer Support critical Error CreateDownloadPipe: failed twice calling EmsMediaChannelOpen. Contact Customer Support

critical Error DestroyDownloadPipe cannot succeed: MBM is not disabled. Contact Customer Support critical Error DestroyDownloadPipe failed: incorrect terminal number. Contact Customer Support critical Error DestroyDownloadPipe: failed twice calling

critical Error ShutdownMediaChannels call to EmsSignalingChannelDataSend failed

critical Error Timed out waiting for MediaChannelClose confirmation! Contact Customer Support critical Error Failed to create notification event. Contact Customer Support critical Error Failed to open registry path Contact Customer Support critical Error Failed to read value from registry Contact Customer Support minor Warning The DHCP server issued a NACK to the client (MAC Address of the

critical Error The file system structure on the disk is corrupted and unusable. Please

warning Information Starting Microsoft DNS Server (Windows NT 4.0 Service Pack 5). No action required.

warning Information The DNS Server has started. No action required. warning Information The DNS Server has shutdown. No action required. warning Information The DNS Server has no 'primary' or 'secondary' zones. The DNS Serv

warning Information The DNS Server has no 'primary' or 'secondary' zones. The DNS Serv

warning Information The application, <application name>, generated an application error T

warning Information Service started No action required. warning Information Service terminated No action required.

be found. It contains the following insertion string(s): 01:10:03.895 [DECT MaintenanceConsole:4.]MCServer Started .

cause=%d

twice.

EmsSignalingChannelDataSend.

existence.

EmsSignalingChannelDataSend.

twice.

Requesting Client) for the address (Requested IP Address) request.

run chkdsk utility on the device \Device\Harddisk0\Partition3 with label "".

will run as a caching-only server

will run as a caching-only server, but will not be authoritative for any zones.

error occurred on <data>@<time> The exception generated was <exception code> at address <address> (symbol)

No action required.

Contact Customer Support

Please make sure that the address pool for dialin user is outside or is excluded from the DHCP server scopes.

Contact Support.

No action required.

Contact your Nortel Networks support team.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No Yes Yes Yes Yes

No No No No No No No No No No No No

No No Yes No No No No No No No No No

No No No No No No

No No No Yes Yes Yes

No No No No No No No No No No No No

BCM Alarms-Traps Page 3

Component ID (Alarm)

EmsManager

151

EmsManager

152

EmsManager

153

eventLog

154

eventLog

155

eventLog

156

FTMSS

157

FTMSS

158

FTMSS

159

FTMSS

160

FTMSS

161

FTMSS

162

FTMSS

163

FTMSS

164

FTMSS

165

FTMSS

166

FTMSS

167

FTMSS

168

FTMSS

169

FTMSS

170

FTMSS

171

FTMSS

172

FTMSS

173

FTMSS

174

Generic (SNMP)

175

Generic (SNMP)

176

Generic (SNMP)

177

Generic (SNMP)

178

HotDesking

179

HotDesking

180

HotDesking

181

HotDesking

182

HotDesking

183

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

eventSource (Trap)

Event ID (Alarm)

eventId (Trap)

3000

3001

3002

6005 6006

6009

1 2 3 4 5 6 7

8 100 302 303 304 305 320 321 322 323 324

N/A

3000

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

critical Error MSC Driver is in the core upload mode - aborting If this happens due to an interrupted upload of the core imag

critical Error Registry contains an invalid published IP address This happens only if the IP address of a NIC, that is currently

critical Error BCM switch reset - disconnecting all applications No action required. A core reset occurred (either due to a

warning Information The Event log service was started. No action required. warning Information The Event log service was stopped. No action required. warning Information Microsoft (R) Windows NT (R) 4.0 1381 Service Pack 5 Uniprocessor

warning Information Service started. No action required. warning Information Service stopped. No action required. critical Error The Service control request handler could not be registered. No action required. critical Error Received a bad service request. No action required. critical Error Couldn't open the Service Control Manager. No action required. critical Error Couldn't open the %1 service. No action required. critical Error Couldn't create the %1 service. No action required. critical Error Couldn't delete the %1 service. No action required. critical Error (dynamic) No action required. critical Error MSC-1 can no longer be controlled. No action required. critical Error No controlled MSCs remaining. Shutdown. No action required. critical Error (dynamic) No action required. critical Error (dynamic) No action required. critical Error Map file: '%s' is required, but could not be found. No action required. critical Error Could not open map file: '%s'. No file handles. No action required. critical Error Map file: '%s' is corrupted and must be re-installed. No action required. critical Error Map file: '%s' is not compatible with this version of '%s'. No action required. critical Error Could not open map file: '%s'. No action required. N/A N/A Cold Start No action required. A coldStart trap signifies that the

N/A N/A Warm Start No action required. A warmStart trap signifies that the

N/A N/A Link Down No action required. A linkDown trap signifies that the

N/A N/A Link Up No action required. A linkUp trap signifies that the

critical Error HotDesking: Unable to create registry entry No action required. The service will shut down and be re-

critical Error HotDesking: Unable to open registry data No action required. The service will shut down and be re-

critical Error ** UTPS Services table is full. No action required. The service will shut down and be re-

critical Error ** Hot desking being terminated by UTPS. No action required. The service will shut down and be re-

critical Error Hot Desking server is unable to connect to the UTPS. No action required. The service will shut down and be re-

Free.

the user must upload the core. Once the upload procedure completes successfully, the error will go away. If this happe during a core upload, no action is required (it should not happen, because during the core upload, there is no reason start the MSM - the user is probably trying to do some "weird stuff" during the upload).

selected in the Published IP Address field of the UM, has been changed and due to some kind of an error the registry was not properly updated. The user must use the Unified Manager to select the Published IP Address again - the best is to change it to another NIC and then back to the desired NIC.

No action required.

switch from 6/2 to 5/3 DS30 configuration, a cold reset initiated by the user or a core crash). The Media Services Manager disconnects all clients at this time. The Watchdog service will be notified by the Voice MSC Service when the core is up again and restart the Voice MSC Service and all dependent services.

sending protocol entity is reinitializing itself such that the agent's configuration or the rotocol entity implementation may be altered. This i an SNMP Agent only trap and will not generate any events.

sending protocol entity is reinitializing itself such that neither the agent configuration nor the protocol entity implementation is altered. This is an SNMP Agent only trap and will not generate any events.

sending protocol entity recognizes a failure in one of the communication links represented in the agent's configuration. This is an SNMP Agent only trap and will not generate any events.

sending protocol entity recognizes th one of the communication links represented in the agent's configuration has come up. This is an SNMP Agent only trap and will not generate any events.

started by the watchdog.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No

No No Yes Yes Yes Yes

No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No Yes No No No No No Yes No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No

BCM Alarms-Traps Page 4

Component ID (Alarm)

HotDesking

184

HotDesking

185

Inventory Service

186

Inventory Service

187

Inventory Service

188

IPRIP2

189

IPSecIKE

190

IPSecIKE

191

IPSecIKE

192

IPSecIKE

193

IPSecIKE

194

IPSecIKE

195

IPSecIKE

196

IPSecIKE

197

IPSecIKE

198

IPSecIKE

199

IPSecIKE

200

IPSecIKE

201

IPSecIKE

202

IPSecIKE

203

IPSecIKE

204

IPSecIKE

205

IPSecIKE

206

IPSecIKE

207

IPSecIKE

208

IPSecIKE

209

IPSecIKE

210

IPSecIKE

211

IPSecIKE

212

IPSecIKE

213

IPSecIKE

214

IPSecIKE

215

IPSecIKE

216

IPSecIKE

217

IPSecIKE

218

IPSecIKE

219

IPSecIKE

220

IPSecIKE

221

IPSecIKE

222

IPSecIKE

223

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

eventSource (Trap)

Event ID (Alarm)

eventId (Trap)

3000

3300

3301

3302

30052

10 11

32 33

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

critical Error *** Unable to get a timer from the OS. No action required. The service will shut down and be re-

critical Error Hot Desking is unable to initiate the registry. No action required. The service will shut down and be re-

critical Error Inventory Service may have generated an incomplete or incorrect report.

critical Error IPRIPv2 could not join the multicast group 224.0.0.9 on the local

warning Information ISAKMP SA established on <local IP Addr> with <remote IP Addr>. No action required.

critical Error Could not initiate ISAKMP SA <local IP Addr> to <remote IP Addr>. Check settings and Connection

warning Information Deleting ISAKMP SA from <local IPAddr> to <remote IP Addr>. No action required. critical Error No response on <local IP Addr> from <remote IP Addr> - logging out Check settings and Connection

critical Error <local IP Addr> Local interface down - logging out of <remote IP Addr>.Check local interface setup.

critical Error Could not initiate Quick Mode from <local IP Addr> to <remote IP

critical Error PFS required on <local IP Addr> but not provided by <remote IP Addr>.Check PFS setting on remote side

critical Error No local interface for <local IP Addr>. Check local interface setup. minor Warning Unauthenticated Informational message received on <local IP Addr>

minor Warning Informational message received on <local IP Addr> from <remote IP

minor Warning Unprotected Notify message on <local IP Addr> from <remote IP Addr>

minor Warning Bad length on Notify message received on <local IP Addr> from

minor Warning No SPI on Notify message received on <local IP Addr> from <remote I

minor Warning Unprotected Delete message on <local IP Addr> from <remote IP

minor Warning Bad length on Delete message on <local IP Addr> from <remote IP

minor Warning Protocol not recognized on message received on <local IP Addr> from

warning Information Could not find SPI for message received on <local IP Addr> from

minor Warning Error notification (%d) received on <local IP Addr> from <remote IP

warning Information Delete message (for protocol %1) received on <local IP Addr> from

warning Information Established IPsec SAs on <local IP Addr> with <remote IP Addr>: AH

warning Information Established IPsec SAs on <local IP Addr> with <remote IP Addr>: ESP

warning Information Deleting IPsec SAs on <local IP Addr> with <remote IP Addr>: AH

warning Information Deleting IPsec SAs on <local IP Addr> with <remote IP Addr>: ESP

critical Error Failed to Establish IPsec SAs on <local IP Addr> with <remote IP

warning Information Oakley %d Mode proposal accepted on <local IP Addr> from <remote

minor Warning Unknown Notify message (%d) received on <local IP Addr> from

minor Warning Remote system <remote IP Addr> not responding! Deleting SA on

warning Information Idle imeout condition on IPSec SA between Local: <local IP addr>,

Critical Error IPSec Client connection request on %1 from %2 Rejected. No Default

Warning Warning ISAKMP Socket Open Failed on interface %1. Trying to re-init Socket

Critical Error ISAKMP Socket Open Failed on interface %1. Stop and Re-start IPSecIKE service Critical Error BCM has no IP Address on the IPSec Client private network: IP

Critical Error BCM interface that IPSec client is trying to connect to (%1) is on the

Critical Error The IP Address of the PC running the IPSec client (%1) is on the

Exception caught while loading DLLs: missing %s.dll

%s GetInventoryDocument() returned error.

Failed to open Software resource: %s

interface with IP address x.x.x.x. The data is the error code.

Addr>.

from <remote IP Addr>.

Addr> not authentic.

being dropped.

<remote IP Addr> - dropping it.

Addr> after Phase 1 - dropping it.

Addr> being dropped.

Addr> - dropping it.

<remote IP Addr> - message dropped.

Addr>.

<remote IP Addr>.

outbound SPI <Hex Number>, AH inbound SPI <Hex Number>.

outbound SPI <Hex Number>, ESP inbound SPI <Hex Number>.

outbound SPI <Hex Number>, AH inbound SPI <Hex Number>.

outbound SPI <Hex Number>, ESP inbound SPI <Hex Number>.

Addr>.

IP Addr>.

<remote IP Addr>.

interface: <local IP addr>

Remote: <remote IP addr>. Delete SA.

Route Set on BCM. IPSec Client Termination is not supported.

Interfaces.

Address: %1 IP Mask: %2.

private network (%2).

Contact customer support.

Make sure that IP RIP v2 is properly configured on the local interface from which the event is received. If the problem persists, even after configuring the interface to RIP v2, please contact tech support.

Check settings and Connection

No action required.

Check settings and Connection

No action required.

Check settings and Connection.

No action required.

Use Net Link Manager to set a Defaut Route.

No action required.

Set an interface to have a valid IP Address on the same network as assigned IP Address for IPSec client.

PC IPSec Client should connect to a different interface on the BCM. PC IPSec Client is not on the correct network.

started by the watchdog.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No

Yes No No No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No No No No No No No No No No No

No No No No No No

BCM Alarms-Traps Page 5

Component ID (Alarm)

eventSource (Trap)

IPSecIKE

224

IPSecIKE

225

IPXRouterManager

226

IVR(<process-name>)

227

IVR(bim)

228

IVR(bim)

229

IVR(bim)

230

IVR(bim)

231

IVR(bim)

232

IVR(bim)

233

IVR(vmt)

234

JET

235

JET

236 237

JET

238

JET kbdclass

239 240

LLNail

241

LLNail

242

LLNail

243

LLNail

244

LLNail

245

MGS

246

MGS

247

MGS MGS

248

MGS

249

MGS

250

MGS

251

MGS

252

MGS

253

MGS

254

MGS

255

MGS

256

MGS

257

MGS

258

MGS

259

MGS

260

MGS

261

MGS

262 263

MGS MGS

264

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

Event ID (Alarm)

eventId (Trap)

20133

16 69

8001 8002 8003 8004 8005 1001 1002 1003

1004

1005

2001

2002

2003

2004

2090 3001 3002

3003

3004

3005

3006

3007

3008

3090

3091

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

Critical Error IPSec Client connection request on %1 from %2 Rejected. BCM only

minor Warning IPSec connection request Rejected on %1. Maximum number of IPSec

critical Error IPX Routing failed to start because IPX forwarder driver could not be

warning/critical/warning Information/Error/

critical Error Severity: 7 Component: #vps.<IVR#>/<BCM-name> Message: Failed

critical Error Severity: 9 Component: #vps.<IVR#>/<BCM-name> Message: Play

critical Error Severity: 7 Component: #vps.<IVR#>/<BCM-name> Message: Play

critical Error Severity: 7 Component: #vps.<IVR#>/<BCM-name> Message: Can't

warning Information Severity: 1 Component: #vps.<IVR#>/<BCM-name> Message: Call

warning Information Severity: 1 Component: #vps.<IVR#>/<BCM-name> Message:

warning Information ((215) ) The database engine 04.909.0000 started. No action required. warning Information ((xxx) ) The database engine stopped. No action required. warning Information ((xxx) ) The database is running recovery steps. No action required. warning Information ((xxx) ) Redoing log file .\wins\j50.log. No action required. critical Error Could not locate the device object for one or more keyboard port

warning Information UTWAN: KSU ready. No action required warning Information UTWAN: %2 channel(s) configured. No action required warning Information UTWAN: Issued a command to create WAN Task. No action required warning information UTWAN: Successfully created WAN Task. No action required. minor Warning UTWAN: Failed to create WAN Task. No action required. warning Information ***** MGS <version> started on <date> ***** No action required. MGS started warning Information Mgs:: Initialisation complete (max=<x>, min=<n>) No action required. MGS initialization is complete warning Information Mgs:: Shutting down on request from the SCM No action required. MGS is shutting down normally warning Information MediaTransport::(OID=<oid>) Received valid ports No action required. The problem reported in an earlier

warning Information MsmProxy:: <interface> succeeded No action required. The problem reported in an earlier

minor Warning MediaTransport::(OID=<oid>) Received bad ports: <port1> <port2> Submit a CR and attach ZIP'ed log files (archlog). The Resource Manager allocated

minor Warning MediaTransport::(OID=<oid>) Codec and/or frames per packet

minor Warning MediaTransport::(OID=<oid>) Transport mismatch <details> Submit a CR and attach ZIP'ed log files (archlog). There was a problem establishing a

minor Warning MsmProxy:: <interface> returned error <error> Submit a CR and attach ZIP'ed log files (archlog). There was a problem establishing a

minor Warning <entity>:: <interface> returned error <error> Submit a CR and attach ZIP'ed log files (archlog). There was a problem establishing a

critical Error <entity>:: Caught <exception> Submit a CR and attach ZIP'ed log files (archlog). Software bug. critical Error Mgs:: Shutting down due to gateway creation failure Look to previous log entries for error details. A Gateway could not be created.

critical Error Mgs:: Shutting down due to gateway initialisation failure Look to previous log entries for error details. A request to the Media Path Server

critical Error Mgs:: Shutting down due to fatal error Look to previous log entries for error details. A fatal error was reported by an MGS

critical Error Mgs:: Shutting down due to MSM communication failure Investigate and correct the cause, and restart the system. The Media Services Manager (MSM)

critical Error Mgs:: Shutting down due to MPS communication failure Investigate and correct the cause, and restart the system. The Media Path Server (MPS) has

critical Error Mgs:: Shutting down due to resource limits query failure Look to previous log entries for error details. A request to the Media Services

critical Error Mgs:: Shutting down due to configuration query failure Look to previous log entries for error details. A request to the Media Services

critical Error <entity>:: Caught <exception> Submit a CR and attach ZIP'ed log files (archlog). Software bug. critical Error ScmProxy:: NnuServiceStartService returned error <error> Investigate and correct the cause, and restart the system. NNU failed to start the MGS as a

Warning

supports IPSec Client connection requests from PCs on a different subnet that come in over the Interface connected to the Next Hop Router.

Tunnels reached. %1 Parameter: IP Address of Interface that IPSec was received on.

loaded. Severity:<severity> Component:<comp> Message:<message> Refer to IVR Alarm List for actions for these generic IVR

to read xref file %s::%s.

Failure. Exceeded the maximum number of play lists.

Failure. Unable to add vocab item '%s' to play list::%s.

Failure. Unknown vocabuary item '%s'.

set port capabilities to %s::%s.

presented and no ports available to receive the call.

Class=<Subsystem[MX]> mx_AnswerCall: Invalid Handle (2)

devices.

mismatch <details>

If there is a router between the PC running IPSec client and the interface you are trying to connect to on the BCM, then t NetLinkManager needs to be defined to use this interface in order to support IPSec Client..

No Action required. This is for information only. The BCM has rejected this IPSec request as the maximum number of IPSec tunnels are already connected. Contact Support.

alarms. Verify that the mmfxref.dat file exists in the specified location and if not restore it. Otherwise delete and redo MMF to VFS conversions. Modify PeriProducer application to decrease the number of items in the play request. Inspect reason for failure and take appropriate action. If the reason is ME_PLAY_LIST_FULL then modify PeriProducer application to decrease the number of items in the play request. Verify it is a recorded element in the MMF and the MMF has been converted to VFS. If not record element and perform conversion. Reconfigure the number of media gateways. First %s is the port caps and second

Configure more IVR ports.

Terminate application from all admistrative lines.

Contact Support.

Submit a CR and attach ZIP'ed log files (archlog). There was a problem establishing a

These are general IVR events; they are not BCM specific. The first %s is the path and the second %s is the reason for failure.

First %s is vocab and second %s is reason for failure.

First %s is the vocab item.

%s is reason for failure.

BCM FP1 Upgrades will fail to install, no longer supported, replace BCM hard drive.

event 2001 has now returned to normal.

event 2004 has now returned to normal.

invalid RTP ports. This is not an MGS issue.

call.

(MPS) or Media Services Manager (MSM) failed. This is not an MGS issue.

component.

has shut down unexpectedly. This is not an MGS issue.

shut down unexpectedly. This is not an MGS issue.

Manager (MSM) failed. This is not an MGS issue.

service. This is not an MGS issue.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No

No No Yes No No No

No No No No No No

No No Yes No No No

No No No No No No

No No No No No No No No Yes No No No No No No No No No No No No No No No

No No No No No No

Yes No No No No No Yes No No No No No Yes No No No No No Yes No No No No No Yes No No No No No

No No No No No No No No No No No No No No No No No No

No No No No No No

No No Yes No No No No No No No No No No No No No No No

No No No No No No

No No Yes No No No

No No No No No No

BCM Alarms-Traps Page 6

Component ID (Alarm)

MGS

265

Modem

266

MPS

267

MPS

268

MPS

269

MPS

270

MPS

271

MPS

272

MPS

273

MPS

274

MPS

275

MPS

276

MPS

277

MPS

278

MPS

279

MPS

280

MPS

281

MSPAlarmService

282

mspQoS

283

mspQoSMP

284

mspQoSMP

285

mspQoSMP

286

mspQoSMP

287

mspQoSMP

288

mspQoSMP

289

mspQoSMP

290

mspQoSMP

291

mspQoSMP

292

mspQoSMP

293

mspQoSMP

294

mspQoSMP

295

mspQoSMP

296

mspQoSMP

297

BCM3.x_Alarms_SNMPTraps_Issue3.0e_14Nov05.xls

ABCD E F G HIJKLM

eventSource (Trap)

Event ID (Alarm)

eventId (Trap)

3092

1001 1002 2001

2002

2003

2004

2005

3001

3002

3003

3004

3005

3006

3007

3008

N/A

2000

4003

4014 4019

4020

4021

4022

4023

4024

4026

4028

4030

4031

4032

4034

Alarm Severity Trap-Type Problem Description (Alarm) / eventDescr (Trap) Action Req'd Comments

critical Error ScmProxy:: NnuCallback returned error <error> Investigate and correct the cause, and restart the system. NNU failed to start the MGS as a

Critical Error The specified resource type can not be found in the image file. Contact customer support. Happens on system Startup and

warning Information MPS service started No action required MPS service is successfully started.

warning Information MPS service stopped No action required MPS service is stopped. minor Warning **WARNING** Unable to register as a Service Restart system;contact customer support NNU could not start MPS as a

minor Warning **WARNING** Unable to stop service Contact customer support NNU could not stop MPS as a

minor Warning **WARNING** FUMP message could not be sent Contact customer support Could not send fump message

minor Warning **WARNING** Codec incompatible; call dropped Change or make available the correct Codec to match the

minor Warning **WARNING** Endpoint %d:%d registration failed Contact customer support Failed to register an endpoint due to

critical Error **ERROR** Unable to allocate memory;MPS service aborted May need to reboot the system System is low on memory and cannot

critical Error **ERROR** Unable to initialize MPSMI;MPS service aborted Restart system;contact customer support Cannot initialize MPSMI; this is not an

critical Error **ERROR** Unable to connect to MSM, rc=%d;MPS service aborted Restart system;contact customer support Cannot connect to Media Service

critical Error **ERROR** Unable to open FUMP channel;MPS service aborted Restart system;contact customer support Media service manager could not ope

critical Error **ERROR** FUMP channel not ready;MPS service aborted Restart system;contact customer support Fump channel is not ready; this is not

critical Error **ERROR** Reset by Network Manager Submit a CR and attach archlogs Network manager thinks MPS is dead.

critical Error **ERROR** Received EMS_EVENT_CONNECTION_LOST from

critical Error **ERROR** Unable to create event;MPS service failed to start May need to reboot the system System is low on resources and

major Failed to open client end of SNMP Trap Agent mailslot using CreateFil

warning Information The description for Event ID ( 2000 ) in Source ( mspQoS ) could not

critical Error Memory allocation failed on %2. May need to reboot system. System is low on memory and cannot

critical Error %2: Maximum filter limit has been reached. Need to remove other QoS filters. The maximum number of QoS filters

critical Error Too many ports specified for %2 - Max: 256. Reduce the number of QoS Ports specified. minor Warning Could not read registry key "%3" on %2. Use default value for now.

minor Warning Could not read registry value "%3" on %2. Possibly due to initial configuration of this module. Once the

minor Warning Could not read port values for %2. Fix Port Range entries. They are invalid. Entries in Port Range field are invalid.

critical Error Could not create symbolic link %3 of %2. QoS driver has failed to load. Reboot system. If this error

critical Error Could not create %2. QoS driver has failed to load. Reboot system. If this error

minor Warning %2 failed to register as an Intermediate Miniport. QoS driver has failed to load. Reboot system. If this error

minor Warning Unable to read "PortTable" registry entry for device %2. The default

minor Warning Zero bandwidth, disabling QoS! Check the WAN drivers. Possibly caused by the WAN driver. Contact Customer

minor Warning Error in reading IP addresses, disabling QoS! Check that the LAN and

minor Warning Error in Wan Premium Percentage. Value must be between 0 and 10

critical Error NAT %3 values are invalid. Fix Port Range entries. They are invalid. The Inside or Outside port values are

MSM;MPS service aborted

Win32 GetLast Error() value = %value%.

be found. It contains the following insertion string(s): .

Problem will go away if OAM is properly installed.

port range of 28000 - 28511 will be used.

WAN are properly installed.

Use default value for now. Reset the WAN Premium Percentage in OAM.

Codec supported by the software at the far end of the call.

Restart system;contact customer support Lost connection to Media Service

Contact customer support. This item only shows up as an alarm.

No action required. This item will only show up in DEBUG

Possibly due to initial configuration of this module. Once the module has been configured, this error should go away. Otherwise, the registry may be corrupted.

module has been configured, this error should go away. Otherwise, the registry may be corrupted.

persists, contact Customer Support.

persists, contact Customer Support. No action required. Registry value has not been initialize

Support.

Check that all LAN and WAN interfaces are valid. Contact Customer Support. Enter a valid Premium Percent value. Must be between 0 and

100.

service. This is not an MGS issue.

should be ignored

service; this is not an MPS issue.

through EMS FUMP channel; this is not an MPS issue. Call dropped due to incompatible codecs; this is not an MPS issue.

unknown endpoint type or duplication; this may not be an MPS issue.

allocate resources in the driver; this is not an MPS issue.

MPS issue.

Manager; this is not an MPS issue.

a FUMP channel for MPS; this is not an MPS issue.

an MPS issue.

Manager; this is not an MPS issue.

cannot allocate event handle in the driver; this is not an MPS issue.

builds of mspqos. Perfmon has opened the mspqos performance collector, mspperf.dll.

allocated resources in the driver.

has been reached.

Registry value is missing.

Registry key is missing.

Catastrophic driver failure.

The default range will be used. Unless other ports are chosen, this message will continue to appear. Thi will not cause problems.

The values used to calculate the Bandwidth resulted in a zero value.

invalid.

New/Changed in BCM3.5 New/Changed in BCM3.6/3.7 BCM 3.0 BCM 3.5 BCM 3.6 BCM 3.7

No No No No No No

Yes No No No No No Yes No No No No No Yes No No No No No

Yes No No No No No

No No No No No No

No No Yes No No No

No No No No No No No No No No No No

No No No No No No

BCM Alarms-Traps Page 7

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