Avaya BCM 3.6 Release Notes

BCM 3.6/SRG 1.0 WLAN IP Telephony Patch

Release Notes

Issue Date: September 29th, 2004
Version: Issue 1.1
Document Status: Release
Security Status: Proprietary
Document Author: Robert Joly

Abstract: This document describes the content changes in BCM 3.6/SRG 1.0 WLAN IP
Telephony Patch.

Document Author: 　 　 Date: Sept. 22, 2004
Robert Joly

Notice: The authorized version of this document is an electronic master stored in an online repository and is w rite
protected, that is, it may only be altered by authorized persons. Be aware that if you are reading a hard copy of this
document, it is to be considered an uncontrolled version of the document

BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

Table of Content

DOCUMENT REVISION HISTORY..................................................................ERROR! BOOKMARK NOT DEFINED.

EXECUTIVE SUMMARY...............................................................................................................................................3

Behavior Changes.................................................................................................................................................3

Required Components..........................................................................................................................................3

Software location...................................................................................................................................................3

ENHANCEMENTS BY COMPONENT.............................................................................................................................6

1. Unified Manager .........................................................................................................................................6

2. Telephony Services...........................................................................................................................................7

3. QoS......................................................................................................................................................................9

MAC Address Based QoS ..................................................................................................................................10

End to End QoS...................................................................................................................................................10

4. Documentation................................................................................................................................................10

5. List of known limitations...............................................................................................................................11

APPENDIX 1 – S PECTRALINK-APPROVED WIRELESS ACCESS POINTS...............................................................13

APPENDIX 2 – RECOMMENDED AP SETTINGS FOR NORTEL 2210/SYMBOL 4121-1050.................................14

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

Executive Summary

In general, the objective of BCM 3.6/SRG 1.0 WLAN IP Telephony patch is to provide
Unified Manager and DHCP Server support for Wireless IP Handset 2210 and 2211. This
patch will be rolled into the factory build as at the next BCM release, BCM 3.7.

This document contains release notes that describe the new behaviors introduced by
BCM 3.6/SRG 1.0 WLAN IP Telephony patch as well as the limitations that apply to the
proposed solution. It is not an up -issue of the BCM 3.6 release. For the known issues of
BCM 3.6 GA release, please refer to the BCM 3.6 GA release notes document.

Notice

If the BCM Cumulative Patch 1.0 must be applied, it is recommended

to apply it first then apply the WLAN IP Telephony patch.

Behavior Changes

Wireless LAN IP Handsets 2210 and 2211 will be reflected as i2210 and i2211 set types
in Unified Manager ’s ‘IP Terminal Status’ table and BCM Monitor vs. i2004 without the
patch.

The DHCP Server configuration page in Unified Manager provides two new fields
reserved for specifying the TFTP server and SVP IP addresses required by the 2210/2211
handsets.

Required Components

In order to access the WLAN IP Telephony capability on a BCM/SRG, the following
components are required:

• A BCM with version 3.6 Build 2.2C (GA version of BCM 3.6) or higher with the

BCM 3.6/SRG 1.0 WLAN IP Telephony patch applied (BCM Patch #38).

• 2210 and 2211 running f/w version 97.037

• 2245 running f/w load 2.007

• Spectralink-approved Wireless Access Point (see appendix 1)

• IP Client key codes applied

Software location

• 2210 firmware for SRG: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Succession->Succession Enterprise
In box 2, select WLAN Handset 2210
In box 3, select Software
Hit Go.

• 2211 firmware for SRG: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Succession->Succession Enterprise

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

In box 2, select WLAN Handset 2211
In box 3, select Software
Hit Go.

• 2245 firmware for SRG: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Succession->Succession Enterprise
In box 2, select WLAN IP Telephony Manager 2245
In box 3, select Software
Hit Go.

• SRG 1.0 WLAN IP Telephony patch: Go to

http://www130.nortelnetworks.com/cgi-bin/eserv/cs/main.jsp .

In box 1, select Succession->Succession Enterprise.
In box 2, Survivable Remote Gateway (SRG)
In box 3, select Software
Hit Go.

• 2210 firmware for BCM: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Business Series
In box 2, select WLAN - Handset 2210
In box 3, select Software
Hit Go.

• 2211 firmware for BCM: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Business Series.
In box 2, select WLAN - Handset 2211
In box 3, sele ct Software
Hit Go.

• 2245 firmware for BCM: Go to http://www130.nortelnetworks.com/cgi-

bin/eserv/cs/main.jsp .

In box 1, select Business Series
In box 2, select WLAN – IP Telep hony Manager 2245
In box 3, select Software
Hit Go.

• BCM 3.6 WLAN IP Telephony Patch: Go to

http://www130.nortelnetworks.com/cgi-bin/eserv/cs/main.jsp .

In box 1, select Busines s Series
In box 2, select Business Communications Manager (BCM)
In box 3, select Software
Hit Go.

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

Enhancements by component

1. Unified Manager

GUI 1:

To input the TFTP and SVP server IP addresses, in Unified Manager, navigate to
Services>>DHCP and click on the Global Options tab. Two new prompts, “TFTP server”
and “Netlink SVP server” (a.k.a. WLAN IP Telephony Manager 2245) will be displayed.
These prompts are used to input the TFTP and SVP server IP addresses. Please refer to
GUI 1. The configured IP addresses are sent in DHCP.

The i2210 or i2211 are represented as such in Unified Manager under
BCM>>Services>>IP Telephony>> IP Terminals>>Nortel IP Terminals under IP
Terminal Status (see limitation #6 in Limitations section). Please refer to GUI2.

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GUI 2:

BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

2. Telephony Services

There are two modes in which the i2210/i2211 wireless telephone can operate: DHCP
enabled or Static IP. DHCP will use Dynamic Host Configuration Protocol to assign an
IP address each time the wireless telephone is turned on. If DHCP is enabled, the wireless
telephone also receives all other IP address configurations from the DHCP server.

This feature adds two prompts to input the SVP and TFTP server IP address in Unified
Manager under Services/DHCP/Global options so that this information is passed to the
i2210/i2211 handsets in DHCP offer and ACK messages.

The DHCP server resides in BCM/SRG and is configured to supply the TFTP and SVP
server IP addresses to the i2210/i2211 handsets.

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

The DHCP server can be on either side of the firewall according to the site
administrator’s preference. The DHCP server is optional if the administrator wants to
statically configure the handsets and SVP server.

The 2210 and 2211 can have their IP related parameters configured manually or via a
DHCP server (RFC1541 and RFC 1533). Any DHCP server can be used but it must
support the following capabilities.

• Provide Client IP Address

• DHCP Option 1 – Subnet Mask

• DHCP Option 3 – Default Gateway

• DHCP Option 60 – Class Identifier – The 2210/11 uses the Class Identifier of

“Nortel-i221x-A”. The DHCP server can use the string in the Class Identifier to
uniquely identify a wireless handset.

• DHCP Option 66 – This can be used to specify the address of the TFTP server. If

this Option is not present the phone will look at the Next server/ Boot server
(siaddr) option for the address of the TFTP server

• Vendor Specific Option 43, 128, 144, 157, 191or 251. Only one of these op tions

is required. The DHCP server encodes the Server 1 information using the same
format as the i2004. If the Server 2 information is also present in the option it is
ignored.

• DHCP Option 151 – The option contains the IP address of the 2245 Server. If

option 151 is not present the wireless phone will perform a DNS lookup of the
name “SLNKSVP2” if options 6 (DNS Server) and 15 (Domain Name) are
configured.

Note: there is no partial DHCP mode as there is with an i2004. Therefore the DHCP
server must support the options above.

Each wireless handset effectively uses two IP addresses in the wireless subnet, one for
the physical set and second alias IP address that is used on the 2245 Server. When
allocating addresses in a subnet scope on the DHCP server a contiguous block of

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

addresses as big as the number of phones supported must be marked as unavailable for
distribution by the DHCP server.

When multiple WLAN's are connected to a single WSS, the DHCP server may require
specific configuration modifications. Please refer to the documentation for the specific
WSS being used for any special DHCP configuration requirements.

3. QoS

The i2210/i2211 wireless sets operate on 802.11b protocol. The 802.11b doesn’t
differentiate the voice and data packets. In order to implement the QOS SpectraLink
came up with SpectraLink Voice Priority (SVP) to implement the QOS in the Wireless
Telephone and AP to enhance voice quality over the wireless network. SVP gives
preference to voice packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with minimum or no
delay. SVP is fully compliant with the IEEE 802.11 and 802.11b standards.

The i2210/i2211 wireless set uses TFTP to update the wireless set software over the

802.11b wireless LAN. The TFTP server on the network holds software images for
updating the wireless sets. The wireless set will check for newer software each time it is
powered ON or comes back into range of network. This check takes only a second and
ensures that all wireless sets on the network are kept up to date with the same version of
software. Note that due to limitations of some TFTP servers, problems may be
experienced when multiple i2210/i2211s simultaneously try to download firmware from
the same TFTP server. When a firmware download fails, simply power-cycle the handset
to re-attempt the download.

The 2245 provide the following services to the handsets:

• It acts as a proxy for every handset, that is all UNIStim signalling and RTP media

to / from the wireless handset pass through the 2245 server. Except for the initial
DHCP and TFTP sessions the handsets only communicate with the 2245 server.

Each 2245 server is configured with an IP address which all of the handsets
communicate with. In addition, each 2245 is configured with a pool of addresses.
When a handset registers with a 2245, it is assigned one of the addresses from the
pool. All communication between this 2245 and other devices (TPS, IP Sets and
gateways, and other wireless sets) are always done via its pool address. In this
sense the 2245 acts as a NAT.

Note that the 2245 have a single physical Ethernet interface and MAC address so
all of the IP addresses are mapped to a single MAC address.

• The 2245 server tags / untags packets with the SVP header. SVP packets have the

protocol byte of the IP header set to 0x77. SVP compliant APs use this
proprietary tagging to give priority on the RF link to tagged packets. For UDP
(UNIStim and RTP) packets going from the handset to the network the 2245

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

replaces the SVP protocol number, 0x77, with the UDP number, 0x11. For
packets going from the network to the handset the protocol number is changed
from 0x11 to 0x77.

SVP is required for QoS because the current IEEE 802.11b wireless LAN
standard provides no mechanism for differentiating audio packets from data
packets. This standard is undergoing revision to version 802.11e to provide
functionality similar to SVP in an industry standard thus ensuring high -quality
voice in a mixed client environment.

Because packets which traverse the network between the handset and the 2245 are
not standard IP packets, i.e. they use a non-standard protocol number, there can
not be any layer 3 routing in the path. Therefore the handsets and 2245 server
must be in the same logical subnet.

• The RTP packets between the handset and the 2245 server always contain 30

msec worth of voice no matter what has been configured on the call server. The
2245 repackage the RTP packets to conform to the size which has been
configured in the call server. This provides more efficient use of the available RF
bandwidth at the expense of slightly increased jitter and latency.

• The 2245 is configured with a maximum allowable number of simultaneous

media streams on a single access point. The 2245 keeps track of the number of
media streams on each AP and blocks calls to / from a set which would exceed the
configured capacity.

• There is also a keep alive packet exchange which runs between the handset and

the 2245 every 30 seconds. If the handsets detects the 2245 is unreachable it will
reset and attempt to re-establish a connection with the Master 2245 server.

MAC Address Based QoS

The existing Nortel wireless Access Points, the 2220 and 2221, are not SVP compliant.
However beginning with firmware release 1.3 they support MAC address based filtering.
The APs can be configured such that packets that are destined for specific MAC
addresses are given priority on the radio link. The MAC address for the family of 2210
and 2211 phones have been pre-configured in the APs.

End to End QoS

The 2210/11 does not support any Layer 2 or Layer 3 QoS mechanisms such as 802.1p or
DiffServ. Any UNIStim messages which are sent to the handset to adjust the Layer 2 or
Layer 3 QoS settings are ignored. In addition, the 2245 server does not support any Layer
2 or Layer 3 QoS mechanisms.

4. Documentation

The following documents will be introduced with the release of the Wireless IP Ha ndsets
2210 and 2211. They will be posted for download from the Helmsman website for the

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

initial release. At the next BCM release they will be included as part of the online BCM
core documentation:

BCM Wireless LAN IP Telephony Installation & Configuration Guide

BCM Wireless LAN Handset 2210/2211 User Guide.

5. 2210/2211 limitations

• i2210/i2211 jitter buffer size cannot be adjusted. Any changes in unified manager

will not be enforced by the handset.

• i2210/i2211 does not support RTCP

• i2210/i2211 does not support G.723 codec

• i2210/i2211 can upgrade firmware only through TFTP server

• i2210/i2211 does not support services key

• i2210/i2211 does not support paging and voice call

6. Known issues

• Dash appears in extension (“Ext.” when the handset is in standby mode) digit

string after the fourth digit (Q00940611)

• 22xx sets when "Charge Completed" seen on LCD cannot make call until the

melody stops (Q00960559)

• Letters Q and Z missing from numeric key pad (Q00946372)

• i2210 & i2211 DNs not seen in UM DN Registration>IP Wireless DN's reg'd –

instead they are found under DN Registration>IP Set DN reg’d (Q00951225)

• 2210 and 2211 will appear as i2004 in Unified Manager under

Services>Telephony Services>Telephony Services>System DNs>Active Set
DNs>DN xxxx>General>Model

• i2210/i2211 handsets will appear as i2004 in the Unified Manager under

Services>IP Telephony>> IP Terminals>Nortel IP Terminals when ‘offline’

• Group Listen feature (F802) activated on i2210 & i2211 shows "Pick up Handset"

on the screen (Q00940283)

• i2211 & i2210 cannot scroll when using Feature * 900( Q00940234)

• i2211 & i2210 F*7 does not do anything to LCD Display (Q00940265)

• i2211 & i2210 can access Set-Based Administration but cannot navigate menus

(Q00940267)

• When the WLAN Application Gateway 2246 has been deployed in a BCM/SRG

network, the built-in BCM/SRG DHCP Server cannot be used to assign IP
addresses to the WLAN Handsets 2210 and 2211. For this scenario, the two
alternatives available are as follows:

o Configure the WLAN Handsets 2210 and 2211 using s tatic IP addresses
o Deploy a 3rd party DHCP Server

• In rare instances, the message "Speed or Duplex mismatch error" may occur

during the boot-up sequence of the IP Telephony Manager 2245. Workaround: If
this situation occurs, complete the following steps:

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

o Verify all devices connected to the IP Telephony Manager 2245 are

configured correctly (no duplex mismatch found)

o If all configurations are correct, re-boot the IP Telephony Manager 2245.

The error message should be cleared

• Q00953132 - Display does not show "Local Mode" when Spectralink under

control of SRG

• Q00992252 – When using the Hotline feature on 2210/2211, pressing the release

key shortly after the ringback tone starts will have no effect.

• The application of the BCM cumulative patch 1.0 will cause the 2210/2211 to be

identified as i2004s in Unified Manager under Services>IP Telephony>> IP
Terminals>Nortel IP Terminals and in the BCM Monitor. If the BCM
Cumulative Patch 1.0 must be applied, it is recommended to apply it first then
apply the WLAN IP Telephony patch.

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

Appendix 1 – Spectralink-approved Wireless Access Points

The table below details the types of access points (APs) that have been lab tested or field
verified in specific installations.

1 Alvarion BreezeNET Pro.11 Series software version 4.4.5 is not compatible with the NetLink Wireless Telephones
2 Cisco Aironet 350 software version 11.21 is not compatible with the NetLink Wireless Telephones
3 For detailed setup instructions for the HP Procurve Wireless Access Point 520wl use the Proxim AP 2000 Configuration

Note
4 The 'No PBX response' message may be seen on 2210/2211 when using WS5000 access point running a firmware
release earlier than release 1.2.0.39t. Customers should contact their Symbol account prime or Symbol technical support
to get the latest firmware release . Note: As of October 2004 Symbol will include this release in manufactured units.

Lab Tested- The AP software has been fully tested and approved by SpectraLink Engineering
Field Verified- The AP software has been verified in field installations
Notes:
Calls per Access Point: 802.11b APs generally support up to 12 simultaneous calls per AP. Calls per Access Point can

vary
depending upon the codec being used by the host telephone and by AP manufacturer.
Security: Wired Equivalent Privacy (WEP) encryption has been tested and is compatible with all APs listed above. Some
APs support
other security types; check the AP configuration note for details.

© Copyright 2004 SpectraLink Corporation. All rights reserved.

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BCM 3.6 and SRG 1.0 Wireless IP Telephony Patch

Appendix 2 – Recommended AP settings for Nortel 2210/Symbol
4121- 1050

• Make sure the AP is running the latest f/w version

• Data Beacon Rate (DTIM period) should be set to 2

• Max Retries (v) should be set to 5

• Beacon Interval should be set to 100

• Enable broadcast of SSID

• Rate Control 1.0 Mbps - Required

• 2.0 Mbps - Required

• 5.5 Mbps - Optional

• 11.0 Mbps - Optional

• RTS threshold should be set to a minimum of 600 (more is better)

• Short preamble should be disabled.

Placement of access points is critical. 60 to 90 feet separation in a typical office
environment using 802.11b radio channels 1, 6, and 11. Use of 802.11g devices in the
environment may impact the voice service.

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