Avaya BCM200, BCM400 Installation and Maintenance Manual

BCM200/400 4.0 Installation and Maintenance Guide

BCM 4.0

Business Communications Manager

Document Status: Standard Document Version: 02.65 Part Code: N0060612 Date: February 2009

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

SOFTWARE LICENSE

NORTEL NETWORKS INC. (“NORTEL NETWORKS”) TELECOMMUNICATION PRODUCTS

THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER ("CUSTOMER") AND NORTEL NETWORKS. PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THIS SOFTWARE, YOU, THE CUSTOMER, ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, RETURN THE UNUSED SOFTWARE AND THE ASSOCIATED DOCUMENTATION TO NORTEL NETWORKS THROUGH A NORTEL NETWORKS AUTHORIZED DISTRIBUTOR WITHIN FIVE (5) DAYS OF YOUR ACQUISITION OF THE SOFTWARE FOR A REFUND.

Subject to the terms hereinafter set forth, NORTEL NETWORKS grants to CUSTOMER and/or its representatives, with a "need to know," a personal, non-exclusive license (1) to use the licensed software, proprietary to NORTEL NETWORKS or its suppliers and (2) to use the associated documentation. CUSTOMER is granted no title or ownership rights, in or to the licensed software, in whole or in part, and CUSTOMER acknowledges that title to and all copyrights, patents, trade secrets and/or any other intellectual property rights to and in all such licensed software and associated documentation are and shall remain the property of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers. The right to use licensed software may be restricted by a measure of usage of applications based upon number of lines, number of ports, number of terminal numbers assigned, number of users, or some similar measure. Expansion beyond the specified usage level may require payment of an incremental charge or another license fee.

NORTEL NETWORKS considers the licensed software to contain "trade secrets" of NORTEL NETWORKS and/or its suppliers. Such "trade secrets" include, without limitation thereto, the specific design, structure and logic of individual licensed software programs, their interactions with other portions of licensed software, both internal and external, and the programming techniques employed therein. In order to maintain the "trade secret" status of the information contained within the licensed software, the licensed software is being delivered to CUSTOMER in object code form only.

NORTEL NETWORKS or any of its suppliers holding any intellectual property rights in any licensed software, and/or any third party owning any intellectual property rights in software from which the licensed software was derived, are intended third party beneficiaries of the License. All grants of rights to use intellectual property intended to be accomplished by this License are explicitly stated. No other grants of such rights shall be inferred or shall arise by implication.

CUSTOMER warrants to NORTEL NETWORKS that CUSTOMER is not purchasing the rights granted by this License in anticipation of reselling those rights.

CUSTOMER shall:

• Hold the licensed software in confidence for the benefit of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers using no less a degree of care than it uses to protect its own most confidential and valuable information; and

• Keep a current record of the location of each copy of licensed software made by it; and

• Affix to each copy of licensed software made by it, in the same form and location, a reproduction of the copyright notices, trademarks, and all other proprietary legends and/or logos of NORTEL NETWORKS and/or NORTEL NETWORKS’ suppliers, appearing on the original copy of such licensed software delivered to CUSTOMER; and retain the same without alteration on all original copies; and

• Issue instructions to each of its authorized employees, agents and/or representatives to whom licensed software is disclosed, advising them of the confidential nature of such licensed software and to provide them with a summary of the requirements of this License; and

• Return the licensed software and all copies through an Authorized Distributor to NORTEL NETWORKS at such time as the CUSTOMER chooses to permanently cease using it.

CUSTOMER shall not:

• Use licensed software (i) for any purpose other than CUSTOMER’s own internal business purposes and (ii) other than as provided by this License; or

• Allow anyone other than CUSTOMER’s employees, agents and/or representatives with a "need to know" to have physical access to licensed software; or

• Make any copies of licensed software except such limited number of object code copies in machine readable form only, as may be reasonably necessary for execution or archival purposes only; or

• Make any modifications, enhancements, adaptations, or translations to or of licensed software, except as may result from those CUSTOMER interactions with the licensed software associated with normal use and explained in the associated documentation; or

• Attempt to reverse engineer, disassemble, reverse translate, decompile, or in any other manner decode licensed software, in order to derive the source code form or for any other reason; or

• Make full or partial copies of any documentation or other similar printed or machine-readable matter provided with licensed software unless the same has been supplied in a form by NORTEL NETWORKS intended for periodic reproduction of partial copies; or

• Export or re-export licensed software and/or associated documentation by downloading or otherwise from the fifty states of the United States and the District of Columbia.

• Install and use each copy of licensed software only on a single CPU at a time (for this purpose, single CPU shall include systems with redundant processing units); and

PLEASE REFER TO THE NEXT PAGE

BCM200/400 4.0 Installation and Maintenance Guide

Except for Java Product (as defined herein below), CUSTOMER may assign collectively its rights under this License to any subsequent owner of the associated hardware, but not otherwise, subject to the payment of the then current license fee for new users, if any. No such assignment shall be valid until CUSOMTER (1) has delegated all of its obligations under this License to the assignee; and (2) has obtained from the assignee an unconditional written assumption of all such obligations; and (3) has provided NORTEL NETWORKS a copy of such assignment, delegation and assumption; and (4) has transferred physical possession of all licensed software and all associated documentation to the assignee and destroyed all archival copies. Except as provided, neither this License nor any rights acquired by CUSTOMER through this License are assignable. Any attempted assignment of rights and/or transfer of licensed software not specifically allowed shall be void and conclusively presumed a material breach of this License.

If NORTEL NETWORKS (i) claims a material breach of this License, and (ii) provides written notice of such claimed material breach to CUSTOMER and (iii) observes that such claimed material breach remains uncorrected and/or unmitigated more than thirty (30) days following CUSTOMER’s receipt of written notice specifying in reasonable detail the nature of the claimed material breach, then CUSTOMER acknowledges that this License may be immediately terminated by NORTEL NETWORKS and CUSTOMER further acknowledges that any such termination shall be without prejudice to any other rights and remedies that NORTEL NETWORKS may have at law or in equity.

EXPRESS LIMITED WARRANTIES FOR ANY ITEM OF LICENSED SOFTWARE, IF ANY, WILL BE SOLELY THOSE GRANTED DIRECTLY TO CUSTOMER BY DISTRIBUTOR. OTHER THAN AS SET FORTH THEREIN, THIS LICENSE DOES NOT CONFER ANY WARRANTY TO CUSTOMER FROM OR BY NORTEL NETWORKS.

The rights and obligations arising under this License shall be construed in accordance with the laws of the State of Tennessee. If for any reason a court of competent jurisdiction finds any provision of this License or portion thereof to be unenforceable, that provision of the License shall be enforced to the maximum extent permissible so as to effect the intent of the parties and the remainder of this License shall continue in full force and effect.

This License constitutes the entire agreement between the parties with respect to the use of the licensed software and the associated documentation, and supersedes all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. No amendment to or modification of this License will be binding unless in writing and signed by a duly authorized representative of NORTEL NETWORKS.

THE LICENSED SOFTWARE IS PROVIDED BY NORTEL NETWORKS "AS IS" AND WITHOUT WARRANTY OF ANY KIND OR NATURE, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

THIS LIMITATION OF WARRNATIES WAS A MATERIAL FACTOR IN THE ESTABLISHMENT OF THE LICENSE FEE CHARGED FOR EACH SPECIFIC ITEM OF SOFTWARE LICENSED.

IN NO EVENT WILL NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO OR THROUGH CUSTOMER FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOSS OF BUSINESS OR BUSINESS INFORMATION, BUSINESS INTERRUPTION, OR OTHER ECONOMIC DAMAGE, AND FURTHER INCLUDING INJURY TO PROPERTY, AS A RESULT OF USE OR INABILITY TO USE THE LICENSED SOFTWARE OR BREACH OF ANY WARRANTY OR OTHER TERM OF THIS LICENSE, REGARDLESS OF WHETHER NORTEL NETWORKS AND/OR NORTEL NETWORKS’ SUPPLIERS WERE ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF.

Restricted Rights. Use, duplication or disclosure by the United States government is subject to the restrictions as set forth in the Right in Technical Data and Computer Software Clauses in DFARS

252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as applicable.

N0060612

Task List 5

Task List

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Introducing the BCM hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Viewing the BCM system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing the BCM main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

To attach the rack-mount brackets ................................................................................87

To mount the main unit in an equipment rack ............................................................... 88

To install the main unit on the wall ................................................................................ 90

To install the BCM main unit on a table or shelf ............................................................93

Checking the installation prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

To connect the expansion unit to the main unit ...........................................................102

Installing a media bay module (MBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

To select trunk MBMs.................................................................................................. 104

To select station MBMs ...............................................................................................106

To determine bus requirements ..................................................................................111

To determine MBM DIP switch settings....................................................................... 114

To set MBM DIP switches ...........................................................................................119

To install an MBM in the BCM main unit or expansion unit ......................................... 139

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

To connect power and wiring ......................................................................................142

To check system power and status .............................................................................143

To connect DTM, CTM, CTM8, BRIM S/T, or 4x16 MBMs..........................................146

To connect the GATM, G4x16, or G8x16....................................................................147

To connect the DSM16+, DSM32+, ASM8, GASM8, 8x16, or 4x16 MBMs ................ 149

To connect the fiber cables .........................................................................................152

To connect the BCM system to the WAN....................................................................162

To connect the modem................................................................................................ 162

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

To install the emergency telephone ............................................................................ 169

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

To connect the ATA2................................................................................................... 173

To mount the ATA2 on a wall ......................................................................................174

To measure the insertion loss from the CO to the analog device................................175

To measure the insertion loss from the analog device to the CO................................ 175

BCM200/400 4.0 Installation and Main tenance

6 Task List

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . 177

To install an auxiliary ringer......................................................................................... 177

To install an external paging system ...........................................................................178

To connect an external music source..........................................................................180

Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

To connect the Ethernet crossover cable ....................................................................182

To configure your computer .......................................................................................183

To display the configuration menus............................................................................. 184

Configuring the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 191

To enter the keycodes .................................................................................................192

To configure the IP address ........................................................................................192

To configure the modem .............................................................................................193

To select the region .....................................................................................................193

To select the telephony startup template and start DN ...............................................194

To initialize voice mail ................................................................................................. 194

To create Telset user accounts ................................................................................... 194

Using Element Manager to set the basic parameters . . . . . . . . . . . . . . . 197

To access the BCM web page .................................................................................... 198

To download and install BCM Element Manager ........................................................ 198

To connect to the BCM system ...................................................................................198

To enter a keycode......................................................................................................199

To configure the LAN IP address ................................................................................199

To configure the modem .............................................................................................200

To configure the startup template for telephony services ........................................... 200

To initialize voice mail ................................................................................................. 201

To enter a name for your system ................................................................................202

To configure the date and time settings ......................................................................202

To configure DHCP server settings .............................................................................202

To configure IP Phones ...............................................................................................204

To configure SNMP settings........................................................................................205

To configure SNMP community strings ....................................................................... 205

To configure the SNMP manager list .......................................................................... 205

To create user accounts ..............................................................................................206

Using the Startup Profile to configure parameters . . . . . . . . . . . . . . . . . 207

To download the Startup Profile template ...................................................................208

To customize a Startup Profile for your system ......................................................... 209

To load the Startup Profile data onto the BCM system ...............................................210

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . 213

To configure the MBM .................................................................................................214

System monitoring and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 217

To view the system LEDs with Element Manager ....................................................... 219

To resolve an alarm condition ..................................................................................... 219

To monitor hard disk status ......................................................................................... 221

To determine RAID status ........................................................................................... 222

To access disk mirroring ............................................................................................. 224

To monitor RAID disk mirror operational status...........................................................226

To access the RAID status report ...............................................................................227

N0060612

Task List 7

To monitor disk mirroring............................................................................................. 228

To troubleshoot the emergency telephone on the system ..........................................228

To troubleshoot the emergency telephone connected to a CTM ................................ 228

To troubleshoot the ATA2 ........................................................................................... 229

To check the ATA 2 wiring .......................................................................................... 229

To check for dial tone at the ATA 2 .............................................................................229

To check for trunk line dial tone to the ATA 2 ............................................................. 229

Preparing hardware for maintenance or upgrades . . . . . . . . . . . . . . . . . 231

To shut down the system software.............................................................................. 233

To shut down the system hardware ........................................................................... 234

To restore the system to operation.............................................................................. 234

To remove the base function tray................................................................................ 236

To install the base function tray...................................................................................237

To remove the base function tray bezel ......................................................................239

To install the base function tray bezel .........................................................................240

To remove the advanced function tray ........................................................................243

To install the advanced function tray ........................................................................... 244

To remove the main unit top cover.............................................................................. 246

To install the main unit top cover.................................................................................248

Replacing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

To remove an MBM .....................................................................................................252

To install an MBM........................................................................................................ 254

Replacing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

To install a RAID system ............................................................................................. 256

To replace a RAID configuration hard disk.................................................................. 258

To remove a hard disk cage from a BCM200 main unit ..............................................259

To remove a hard disk cage from a BCM400 main unit ..............................................260

To install a hard disk cage...........................................................................................262

To install a hard disk cage...........................................................................................264

To remove a hard disk from a standard configuration hard disk cage......................... 266

To remove a primary hard disk from a RAID hard disk cage....................................... 267

To remove a mirror hard disk from a RAID hard disk cage .........................................268

To install a hard disk into a standard configuration hard disk cage............................. 269

To install a primary hard disk into a RAID hard disk cage...........................................270

To install a mirror hard disk into a RAID hard disk cage .............................................272

To initialize the hard disk in a single disk configuration...............................................273

Replacing or upgrading a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 275

To remove the BCM200 power supply ........................................................................ 276

To install a BCM200 standard power supply ...............................................................278

To remove a BCM400 standard power supply ............................................................ 282

To install a BCM400 standard power supply ...............................................................284

To remove the PSU status connector jumper ............................................................. 287

To install a redundant power supply cage (BCM400 only) ..........................................288

To remove a BCM400 redundant power supply cage .................................................293

To install a power supply module ................................................................................ 295

To remove a power supply module .............................................................................296

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 299

To remove the WAN card ............................................................................................301

To install a replacement WAN card ............................................................................. 302

To remove the media services card (MSC) ................................................................. 304

BCM200/400 4.0 Installation and Main tenance

8 Task List

To install the media services card (MSC) ................................................................. 306

To remove the modem card .......................................................................................307

To install a modem card .............................................................................................. 309

To remove the processor expansion card (PEC) .......................................................313

To install a PEC........................................................................................................... 315

To remove a DIMM card.............................................................................................. 316

To install a DIMM card ................................................................................................ 318

To remove the clock/calendar battery .........................................................................319

To install a new clock/calendar battery .......................................................................321

Replacing or installing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

To remove a BCM400 cooling fan ...............................................................................324

To install a BCM400 cooling fan..................................................................................326

To remove a BCM200 cooling fan ...............................................................................329

To install a BCM200 cooling fan..................................................................................330

To remove an expansion unit fan ................................................................................331

To install an expansion unit fan ................................................................................... 333

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

ADID wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

ASM8, ASM8+, and GASM8 wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 341

BRIM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

GATM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

N0060612

Contents 9

New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

North American regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . 20

Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Enhanced 911 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Radio-frequency interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

International regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Additional safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

ITU standardization compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 2

Introducing the BCM hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Main units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

BCM200 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

BCM400 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

BCM400 advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

BCM400 advanced function tray RAID Status LEDs . . . . . . . . . . . . . . . . . . . . . . 40

Base function tray component hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Base function tray faceplate components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Base function tray internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Main card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

BCM200/400 4.0 Installation and Main tenance

10 Contents

I/O interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

BCM expansion unit (BCM400 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

MBM bays and backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Trunk media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Station media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Specialized media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

BCM400 expansion gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

BCM components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BCM power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BCM400 redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Power supply adapter cord (international users) . . . . . . . . . . . . . . . . . . . . . . . . . 67

Uninterruptable power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

RAID upgrade kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Field replaceable units (FRU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Chapter 3

Viewing the BCM system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Base function tray system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Media bay module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

DTM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

BRIM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Chapter 4

Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 5

Installing the BCM main unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Unpacking the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Installing the main unit in an equipment rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Installing the main unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Installing the main unit on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Chapter 6

Checking the installation prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

General requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Site telephony wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

System equipment, supplies, and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

N0060612

Contents 11

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Other hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 7

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Unpacking the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Installing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Connecting the BCM expansion unit to the BCM main unit . . . . . . . . . . . . . . . . . . . . 100

Chapter 8

Installing a media bay module (MBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Selecting MBMs for your BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Selecting trunk MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Selecting station MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Selecting a fiber expansion module (FEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Understanding DS30 numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Setting offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Determining bus requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Assigning DS30 resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Choosing the assigned order for MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Determining MBM DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Setting MBM DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Assigning line and extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

DDIM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

4x16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

G4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

G8X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

ASM 8 and GASM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

BCM400 expansion gateway MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Installing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Chapter 9

Connecting the cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Connecting power to the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Wiring the MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Connect the MBMs to service providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Wiring MBMs to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Wiring the FEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Setting DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

MBM combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Combining CTM/GATMs, 8x16s, and 4x16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

DECT combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Installing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Chapter 10

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Analog terminal adapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Central Answering Position (CAP/eCAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Installing IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Installing the mobility systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Installing T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Chapter 11

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Analog data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Installing the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Connecting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Mounting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Test insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Chapter 12

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Installing an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Activating auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Connecting the external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Connecting an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Music-on-hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Chapter 13

Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Data parameter requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

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Contents 13

Using the default BCM system IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Using the Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Setting the crossover connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Connecting through Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Connecting through the serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Null modem cable setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Software keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Regenerating a keycode after system replacement . . . . . . . . . . . . . . . . . . . . . . 186

Chapter 14

Configuring the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Initial parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Startup parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Chapter 15

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 191

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Chapter 16

Using Element Manager to set the basic parameters. . . . . . . . . . . . . . . . 197

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Accessing the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Configuring the startup parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Chapter 17

Using the Startup Profile to configure parameters. . . . . . . . . . . . . . . . . . 207

Startup Profile requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Configuring basic parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Startup Profile times and LED sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Chapter 18

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . 213

Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Customizing security policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Performing a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Chapter 19

System monitoring and troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . 217

System status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Resolving alarm conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Monitoring media bay module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Monitoring standard configuration hard disk status using Element Manager . . . 220

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Monitoring the RAID LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

RAID disk mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Monitoring or configuring disk mirror settings using Element Manager . . . . . . . . . . . 224

Accessing disk mirroring through Element Manager . . . . . . . . . . . . . . . . . . . . . 224

Monitoring RAID disk mirror operational status using Element Manager . . . . . . 226

Accessing the RAID status report using Element Manager . . . . . . . . . . . . . . . . 227

Monitoring disk mirroring using Element Manager . . . . . . . . . . . . . . . . . . . . . . . 227

BCM system does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

ATA2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Chapter 20

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 231

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Performing a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Restarting the system after maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Base function tray maintenance procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Removing the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Advanced function tray maintenance procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Removing and installing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Removing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Installing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Using the backup and restore utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Chapter 21

Replacing a media bay module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Removing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Installing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Returning the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Chapter 22

Replacing the hard disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Installing a RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Replacing a RAID configuration hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Removing a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Removing a hard disk cage from a BCM200 main unit . . . . . . . . . . . . . . . . . . . . 259

Removing a hard disk cage from a BCM400 advanced function tray . . . . . . . . . 260

Installing a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Installing a hard disk cage in a BCM200 main unit . . . . . . . . . . . . . . . . . . . . . . . 262

Installing a hard disk cage in a BCM400 main unit . . . . . . . . . . . . . . . . . . . . . . . 263

Replacing a hard disk in the hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Removing a hard disk from a standard configuration hard disk cage . . . . . . . . . 265

Removing a primary hard disk from a RAID hard disk cage . . . . . . . . . . . . . . . . 266

Removing a mirror hard disk from a RAID hard disk cage . . . . . . . . . . . . . . . . . 267

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Contents 15

Installing a hard disk into a standard configuration hard disk cage . . . . . . . . . . 268

Installing a primary hard disk into a RAID hard disk cage . . . . . . . . . . . . . . . . . 269

Installing a mirror hard disk into a RAID hard disk cage . . . . . . . . . . . . . . . . . . . 271

Initializing the hard disk in a single-disk configuration . . . . . . . . . . . . . . . . . . . . . . . . 272

Initializing the hard disk in a RAID configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Chapter 23

Replacing or upgrading a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Removing a BCM200 power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Installing a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Removing a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Installing a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Removing the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Installing a redundant power supply cage (BCM400 only) . . . . . . . . . . . . . . . . . 288

Removing a BCM400 redundant power supply cage . . . . . . . . . . . . . . . . . . . . . 292

Installing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Removing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Chapter 24

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 299

Replacing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Installing the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Installing the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Replacing the processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Installing a processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Increasing the amount of memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Removing the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . 316

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Chapter 25

Replacing or installing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Removing a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Installing a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Removing a BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Installing the BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Removing an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Installing an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Troubleshooting cooling fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Appendix A

BCM200/400 4.0 Installation and Main tenance

16 Contents

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Appendix B

ADID wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Appendix C

ASM8, ASM8+, and GASM8 wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Appendix D

BRIM wiring chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Appendix E

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Appendix F

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Appendix G

GATM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Appendix H

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Language support for South America and Central America . . . . . . . . . . . . . . . . 356

Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

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New in this release

The following sections detail what’s new in Device Configuration Guide Standard 02.65

Business Communications Manager for release 3.0.

• “Features” on page 17

• “Other changes” on page 17

Features

This release contains no new features.

Other changes

Revision history

February 2009

Standard 02.65. This document is up-issued to update the technical information in the chapter Market profile attributes.

BCM200/400 4.0 Installation and Main tenance

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Regulatory information

Refer to the following sections for regulatory information on the BCM system:

• “North American regulatory information”

• “International regulatory information” on page 24

North American regulatory information

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A Canadian EMI requirements. Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician, as appropriate.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

USA Canada

Nortel 640 Massman Drive Nashville, TN, USA 37210

Nortel Repair Service Centre 30 30 Norelco Drive Weston Ontario, Canada M9L 2X6

For warranty and repair service outside the USA or Canada, please contact your distributor.

Canadian Notice

The Industry Canada designation identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

BCM200/400 4.0 Installation and Maintenance Guide

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for connection to the Public Switched Telephone Network.

Your connection to the Public Switched Telephone Network must comply with these FCC rules:

• Before installing this equipment, users should ensure that it is permissible to be connected

to the facilities of the local telecommunications company. The equipment must also be

installed using an acceptable method of connection. The customer should be aware that

compliance with the above conditions may not prevent degradation of service in some

situations. See installation instructions for details.

• Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network

interface jack, as specified in the installation instructions, to connect to the Public Switched

Telephone Network.

• If the equipment causes harm to the telephone network, the telephone company will notify

you in advance that temporary discontinuance of the product may be required. But if

advance notice isn’t practical, the telephone company will notify you as soon as possible.

You will also be advised of your right to file a complaint with the FCC, if you believe it is

necessary.

Ringer Equivalence Number (REN)

The REN provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

EMI/EMC (FCC Part 15)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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Important safety instructions

The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage

observe the following precautions when installing telephone equipment:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Use

When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.

2 Follow the instructions marked on the product.

3 Unplug this product (or host equipment) from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord

will be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or

electric shock.

9 Never spill liquid of any kind on the product.

10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

BCM200/400 4.0 Installation and Main tenance

11 Unplug this product (or host equipment) from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power supply cord or plug is damaged or frayed.

b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the product.

c If the product housing has been damaged.

d If the product exhibits a distinct change in performance.

Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks,

and the telephone, do not use sharp instruments during the assembly procedures.

Warning: Do not insert the plug at the free end of the handset cord directly into a wall or baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

12 Save these instructions.

Use of a music source

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the music-on-hold or Background Music features of this telecommunication system.

Nortel hereby disclaims any liability arising out of the failure to obtain such a license.

Safety

Business Communications Manager (BCM) equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL 60950 Edition 3.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the BCM system is not powered and that all telephone/data cables are removed prior to opening the BCM unit in the field. If installation of additional hardware and /or servicing is required, disconnect all telephone cable connections prior to unplugging the BCM modules. Ensure the BCM system is connected to a wall outlet with a third-wire protective earth connection prior to connecting any telecommunications cables to the BCM main unit or expansion units.

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Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the BCM system must be connected to an outlet with a third-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth ground through the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.

Enhanced 911 configuration

Warning:

Local, state and federal requirements for Emergency 911 services support by Customer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Radio-frequency interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A Canadian EMI Requirements. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

Telecommunication registration

BCM equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal Communications Commission (FCC) Part 68 and has been registered under files Industry Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid system), and US: AB6PF15B23740 (PBX system). Connection of the BCM telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company. This type of customer-provided equipment cannot be used on party lines or coin lines.

BCM200/400 4.0 Installation and Main tenance

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician.

International regulatory information

The CE Marking on this equipment indicates compliance with the following: This device conforms to Directive 1999/5/EC on Radio Equipment and

Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel declares that BCM units, with Model No. NT9T61XX, NT9T62XX, NT9T64XX, and NT9T65XX, are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

Warning:

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel.

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Safety

Warning:

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Warning: Risk of shock.

Ensure the BCM is unplugged from the power socket and that any telephone or network cables are unplugged before opening the BCM main unit or expansion unit.

Read and follow installation instructions carefully

Warning: Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the BCM system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth through the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (exchange lines) removed first.

Additional safety information

The following interfaces (TNV) can be connected to the Public Switched Telephone Network in accordance with Nortel and the local carriers installation requirements:

• BCM, CSC GATi Ports

• BCM, CSC ADSL Port option

• Expansion Unit, Digital Trunk Module (T1/E1/ISDN)

• Expansion Unit, Global Analog Trunk Module 4 and 8 Port (Loop Start)

• Expansion Unit, CTM4/8 (Loop Start)

• Expansion Unit, 4x16 (Loop Start)

• Expansion Unit, BRIM (ST configuration)

The following interfaces are designated as Safety Extra Low Voltage (SELV) and cannot be connected to unprotected plant wiring.

BCM200/400 4.0 Installation and Main tenance

• BCM, CSC Page Port

• BCM, CSC Auxiliary Ringer Port

• BCM, CSC Music On-Hold Port.

• BCM, CSC Relay Port

• BCM, CSC USB Port

• BCM, CSC Ethernet Port including optional Ethernet Hub Ports

ITU standardization compliance

The following list provides voice/data applications and telephony support for BCM 4.0:

• G.711 and G.729AB codecs

• V.27ter, V.29, and V.17 data modem modulation supported (T.38 fax control gateway)

•G3 fax

• T512.1 (Type 1 Receiver DTMF)

•G.168

•H.323

•Q.931

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Chapter 1

Getting started

About this guide

The BCM200/400 4.0 Installation and Maintenance Guide describes how to install, configure, and maintain the BCM200 and BCM400 hardware running Business Communications Manager (BCM) 4.0 software.

The concepts, operations, and tasks described in this guide relate to the hardware of the BCM system. This guide provides task-based information on how to install the hardware components and perform basic configuration tasks.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM parameters.

In brief, the information in this guide explains:

• Installing hardware components

• Starting and initializing the system hardware

• Replacing components

• Testing the system

Audience

The BCM200/400 4.0 Installation and Maintenance Guide is directed to installers responsible for installing, configuring, and maintaining BCM 4.0 systems.

To use this guide, you must:

• be an authorized BCM 4.0 installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

Acronyms

The following is a list of acronyms used in this guide.

Table 1 Acronyms (Sheet 1 of 3)

Acronym Description

ACU Audio conference unit

AIS Alarm indication system

APC American Power Conversion

BCM200/400 4.0 Installation and Maintenance Guide

28 Chapter 1

Table 1 Acronyms (Sheet 2 of 3)

Acronym Description

ASM Analog station module (analog station media bay module)

ATA Analog terminal adapter

BCM Business Communications Manager

BRIM Basic rate interface module (basic rate interface media bay module)

CAP Central answering position

CFA Carrier failure alarm

CLID Calling line identification

CO Central office

CSU Channel service unit

CTM Caller ID trunk module (caller ID trunk media bay module)

DDIM Digital drop and insert MUX

DIMM Dual in-line memory module

DMC Digital mobility controller

DSM Digital station module (digital station media bay module)

DSP Digital signal processor

DSU Data service unit

DTE Data terminal equipment

DTM Digital trunk module (digital trunk media bay module)

FEM Fiber expansion module

FRU Field replaceable unit

GASM Global analog station module (global analog station media bay module)

GATM Global analog trunk module (global analog trunk media bay module)

KEM Key expansion module

KIM Key indicator module

KRS Keycode retrieval system (Nortel keycode retrieval system)

LAN Local area network

LIU Line isolation unit

MBM Media bay module

MSC Media services card

MWI Message waiting indication

NIC Network interface card

ONS on-premise station

OSI Open switch interval

PCI Peripheral component interface

PEC Processor expansion card

PSTN Public switched telephone network

PSU Power supply unit

QoS Quality of service

RAI Remote alarm indication

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Chapter 1 29

Table 1 Acronyms (Sheet 3 of 3)

Acronym Description

RAID Redundant array of independent disks

REN Ringer equivalence number

RFO Redundant feature option

RPS Redundant power supply

SAPS Station auxiliary power supply

SELV Safety extra low voltage

SSD System status display

UPS Uninterruptable power supply

USB Universal serial bus

VMWI Visual message waiting indicator

VOIP Voice over Internet protocol

WAN Wide area network

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system.

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

BCM200/400 4.0 Installation and Main tenance

30 Chapter 1

Security Note: Indicates a point of system security where a default should be

changed, or where the administrator needs to make a decision about the level of

security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the AC outlet before performing any maintenance procedure.

These conventions and symbols are used to represent the Business Series Terminal display and dialpad.

Convention Example Used for

Word in a special font (shown in the top line of the display)

Underlined word in capital letters (shown in the bottom line of a two-line display telephone)

Dialpad buttons

Pswd:

PLAY

Command line prompts on display telephones.

Display option. Available on two-line display telephones option on the display to proceed.

Buttons you press on the dialpad to select a particular option.

. Press the button directly below the

These text conventions are used in this guide to indicate the information described:

Convention Description

bold Courier text

Indicates command names and options and text that you must enter. Example: Use the Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles.

plain Courier text

FEATURE HOLD

Indicates command syntax and system output (for example, prompts and system messages).

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on whichever set you are using.

RELEASE

N0060612

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