Avaya BCM 200, BCM 400 Installation and Maintenance Manual

Part No. P0937235 03.1

Business Communications
Manager 2.5

Installation and Maintenance
Guide

2

Copyright © 2002 Nortel Networks

All rights reserved. February, 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and Net Vision are registered trademarks of Symb ol Technologies, Inc.
All other trademarks and registered trademarks are the pro pert y of their respective owners.

North American Regulatory Information

Safety

Business Communications Manage r equi pment mee ts all appl icable req uiremen ts of both t he CSA
C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the Business Communications Manager base unit and Business Communications
Manager expansion unit are unplugged from the power socket and that any telephone or
network cables are unplugged before opening the Business Communications Manager
base unit or Business Communications Manager expansion unit.

If installation o f additi onal hardw are and /or se rvicing i s requir ed, dis connect al l telep hone
cable connections prior to unplugging the Business Communications Manager.
Ensure the switch located on the back of the housing, on the power supply, is set to the
correct input voltage (115 or 230).

Ensure the Business Communications Manager base unit and Business Communications
Manager expansion unit are plugged into the wall socket using a three-prong power cable
before any telephone cables are connected.

P0937235 03.1

Caution: Only qualified persons should service the system.
The installation and servicing of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of hazards to
which they are exposed in performing a task and of measures to minimize the danger to
themselves or other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the Business
Communications Manager system mu st be connected to an out let with a third-wir e ground.
Service personnel must be alert to the possibility of high leakage currents becoming
avai lable on metal s ystem surfa ces during po wer line fault e ve nts near netw ork lines. These
leakage currents normally safely flow to Protective Earth ground via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (central office lines) removed first.

Enhanced 911 Configuration

Caution: Warning

Local, state and federal requirements for Emergency 911 services supported by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

3

Note: For information about 911 configuration, refer to the Enhanced 911 (E911)
Configuration section in the Business Communications Manager 2.5 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirement s. Ope rat io n of this equipment in a re si dent i al a re a is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

Installation and Maintenance Guide

4

Telecommunication registration

Business Communications Manager eq uipme nt meets all appli cable r equire ments of both Indu stry
Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files
Industry Canada 332-5980 A and FCC AB6CAN-20705-KF-E (key system),
AB6CAN-20706-MF-E (hybrid system), and AB6CAN-23740-PF-E (PBX system). Connection
of the Business Communications Manager telephone system to the nationwide
telecommunications netw ork is made th rough a stan dard netw ork int erf ace ja ck tha t you can order
from your local telecommunications company. This type of customer-provided equipment cannot
be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of t he loca l tel ecommun icati ons compa ny. The equipment must also be insta lled us ing an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment. Users should ensure for their own protection that the electrical ground
connections of the p o wer uti lity, telephone lines and inte rnal metal lic wate r pipe sy stem, if present ,
are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections them selves, but
should contact the appropriate electric inspection authority, or an electrician.

Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized Standard Description

CTM Industry Canada CS03, FCC Part 68 Analog terminal device

DTM Industry Canada CS03, FCC Part 68 T1 and Primary Rate ISDN

BRI Industry Canada CS03, FCC Part 68 Basic Rate ISDN

WAN Industry Canada CS03, FCC Part 68 T1

Hearing Aid Compatibility

Business Communications Manager telephones are hearing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

P0937235 03.1

Electromagnetic Compatibility

Business Communications Manager equipment meets all FCC Part 15, Class A radiated and
conducted emissions requirements.

Business Communications Man ager do es not e xce ed the Class A limit s for radia ted an d conduc ted
emissions from digital apparatus as set out in the Radio Interference Regulations of Industry
Canada.

Telephone Company Registration

It is usually not necessar y to call the telecommuni cations com pany with information on the
equipment before connecting the Business Communications Manager system to the telephone
network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• universal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

5

Use of a Music Source

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music features of this telecommunication
system.

Nortel Networks hereby disclaims any liability arising out of th e failure to ob tain such a license.

Rights of the Telecommunications Company

If the Business Communications Manager system is causing harm to the telephone network, the
telecommunications company may discontinue service temporarily. If possible, the
telecommunications company will notify you in advance. If advance notice is not practical, the
user will be notified as soon as possible. The user will be given the opportunity to correct the
situation and will be informed of the right to file a complaint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or
procedures that could affect the proper functioning of the system. If this happens, the
telecommunications comp an y will gi ve you adv an ce not ice i n orde r for you to mak e an y necess ary
modifications to maintain uninterrupted service.

Installation and Maintenance Guide

6

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an
authorized supplier.

Canadian Regulations - please read carefully

Notice

The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user's satisfaction. Before
installing this equipment, users shoul d ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified
equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request th e user to disconnect the equ ipmen t. Users should
ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or an electrician, as appropriate.

Notice

The Ringer Equi v alence Number (REN) ass igned to e ach termin al de vi ce pro vides an i ndicati on of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirements. Operation is subject to the following two conditions (1) This device
may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Do not attempt to repair this equipme nt. If you experience trouble, write for warranty and repair
information:

Nortel Networks
30 Norelco Drive, Weston, Ontario
M9L 2X6 Canada

P0937235 03.1

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number : This telephone equipment complies wi th Part 6 8, Rules and Regul ations,
of the FCC for direct connection to the Public Switched Telephone Network. (The FCC
registration number appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface
jack, as specified in the installation instructions, to connect this telephone to the telephone
line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s
line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and
pull out.) See installation instructions for deta ils.

• If the terminal equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of the product may be required. But if
advance notice isn’t practical, the telep hone company will notify yo u as so on as possible. You
will also be advised of your right to file a complaint with the FCC, if you believe it is
necessary.

• If a network interface jack is not already installed in your location, you can order one from
your telephone company. Order the appropriate USOC Network interface jack, as specified in
the installation instructions, for wall-mounted telephones or for desk/table use. In some states,
customers are permitted to install t heir own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to
Party Line Service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registration and
REN numbers. However, you must provide this information to the telephone company if they
request it. The te lephone company may mak e changes in its facilities, equipment, operation or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and
repair information:

7

Nortel Networks
640 Massman Drive,
Nashville, TN, 37210, USA

Installation and Maintenance Guide

8

Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN),
which is used to dete rmine the number of de vi ces you may connect t o your phon e line. A hi gh total
REN may prev ent pho nes from r inging in response to an inc oming call and may mak e pl acing calls
difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the
total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When programming emergency numbers and/or making test calls to emergency numbers:
1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

EMI/EMC (FCC Part 15)

Note: This equipment has been te sted and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate th e receiving anten na.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

P0937235 03.1

Important Safety Instructions

The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage, observe
the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm.
2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilatera l triangle is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the product.

9

This symbol on the product is used to identify the following important information: Use only
with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.
2 Follow the instructions marked on the produc t.
3 Unplug this product fr om the w all outle t befo re cle aning. Do not use l iqui d clean ers or aeroso l

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow an ythi ng to rest o n the po wer c ord. Do not loca te this pr oduct where the cord wil l

be abused by persons walking on it.

8 Do not over load wall outle ts and extension cords as this can result i n the risk of fi re or electric

shock.

9 Never spill liquid of any kind on the product.

Installation and Maintenance Guide

10

10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed.
b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allo w the product to dr y out to see if it still operat es; b ut do not o pen up the
product.

c If the product housing has been damaged.
d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak.
14 Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks, and the

telephone, do not use sharp instruments during the assembly procedures.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the
handset.

16 Save these instructions.

International Regulatory Information

The CE Marking on this equipment indicates compliance with
the following:

This device conforms to Directive 1999/5/EC on Radio
Equipment and Telecommunications Terminal Equipment as
adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares that Enterprise Edge/Business Communications Manager
Model No. NT7B10xxxx, is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progre ss in engi neeri ng and manuf act uring may w arra nt. This
equipment has been tested and found to c ompl y wi th the European Safety r equi re ment s EN 60950
and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a
commercial and light industrial environment.

P0937235 03.1

WARNING

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures. The
above warning is inserted for regulatory reasons. If any customer believes that they have
an interference problem, either because their Nortel Networks product seems to cause
interference or suffers from interference, they should contact their distributor immediately.
The distributor will assist with a remedy for any problems and, if necessary, will have full
support from Nortel Networks.

11

Safety

WARNING!

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager base unit is unplugged from the power
socket and that any telephone or network cables are unplugged before opening the
Business Communications Manager base unit.

Read and follow installation instructions carefully

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which
they are exposed in performing a task and of measures to minimize the danger to
themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the Business
Communications Manager system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

Installation and Maintenance Guide

12

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits,
and may be connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not
be connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• auxiliary ringer (AUX)

• paging system relay (PAGE)

• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits,
and shall NOT be connected to exposed plant:

• ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year
period from the date of original purchase. If there is a defect or malfunction, Nortel Networks
shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no
charge, if retu rned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain
refurbishe d materials. If it is neces sary to replace the telephone set, it may be repla ced with a
refurbished telephone of the same des ign and col or. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the provisions of this
warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90)
days from the date of pick up, or th e date of shipment to you, of the rep aired or repl acement s et, or
until the end of the or iginal warr anty pe ri od, whichever is lat er. Proof of the original purchase date
is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any
particular te lephon e compan y. This warranty do es not e xt end t o damage to p roduct s res ul ting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the telephone is in your possession.

P0937235 03.1

13

Nortel Networks shal l not be liable fo r any inci dental or cons equentia l damages, inclu ding, b ut not
limited to, loss, damage or expense directly or indirectly arising from the customers use of or
inability to use this telephone, either separately or in combination with other equipment. This
paragraph, however, shall not apply to consequential damages for injury to the person in the case
of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obl igations of Nortel Networks with respect to
breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in
lieu of all other warranties, expressed or implied, including warranties or fitness for particular
purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions. You will be

responsible for shipping charges, if any. When you return this telephone for warranty service, you
must present proof of purchase.

After W arranty Service

Nortel Networks of fe rs ong oin g repai r and support for t his p roduct . This s erv ice pr o vides rep air or
replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You
are responsible for all shipping charges. For further information and shipping instructions:

In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by
others who are legally authorized. This restriction applies during and after the warranty period.
Unauthorized repair will void the warranty.

Installation and Maintenance Guide

14

P0937235 03.1

Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

15

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . 7

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 39

How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 1

Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 41

Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 41

Installation and Maintenance Guide

16 Contents

Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Media Services Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connection ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Business Communications Manager base unit LEDs . . . . . . . . . . . . . . . . . . . . . . 51

System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Telephony features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Business Communications Manager expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation process overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 2

Telephony hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Media bay module common features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Digital Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Caller ID Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Basic Rate Interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Digital Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

4X16 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Analog Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Specialized media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

DECT media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Fiber Expansion media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Companion system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

DECT system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

T7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

NetVision system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 3

Auxil iary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Preloading Java class files on your workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Optimizing Unified Manager speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 4

Selecting the media bay modules for your system. . . . . . . . . . . . . . . . . . . 81

Selecting the trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting the station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Upgrading from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Understanding DS30 channel numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Determining module channel requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 5

Installing the Business Communications Manager base unit . . . . . . . . . . 89

Preparation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Environment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Internal wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

System equipment and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Other cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Equipment for Installing the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Installing the base unit in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Attaching the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installing the base unit into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Installing the base unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Installing the base unit on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Replacing your base unit hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 6

Installing the Business Communicati ons Manager expansion unit . . . . . 99

Installing the expansion unit into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attaching the mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attaching the expansion unit to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Installing the expansion unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Installing the expansion unit on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Connecting the expansion unit to the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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18 Contents

Chapter 7

Setting media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Rules for assigning DS30 channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Choosing the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Determining module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting the DIP switches on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

DECT switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 8

Installing media bay modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Installing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Reconnecting the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Replacing media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Installation/replacement troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Chapter 9

Starting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Checking power and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Connect wiring to the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Replacing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Setting initial system configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Required data parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 139

Using a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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Regenerating keys after system replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Chapter 10

Wiring the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Module wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Connecting media bay modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . . 147

Wiring media bay modules to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . 149

FEM wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Connecting the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 11

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Central Answering Position (CAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Installing IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Installing radio-based portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Companion portable system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Chapter 12

Installing the Companion system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

The Companion cordless system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Installing the Companion hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Installing a RPI for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Wiring the and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Installing Companion base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . 177

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . 178

Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . 179

Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

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20 Contents

Chapter 13

Installing An a l o g Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Before installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Connecting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Mounting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Determining the ATA 2 extension number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Configuring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

ATA 2 data communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Data transmission requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

FAX and modem transmission compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Installing a data communication device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Chapter 14

Installing optional telephony equipment. . . . . . . . . . . . . . . . . . . . . . . . . . 197

Analog transmission parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Testing the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

External paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Connecting the paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

External music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Connecting the external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

External music source programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Chapter 15

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Using the System Status Monitor to monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

ATA 2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Checking the wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Checking for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Checking for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Chapter 16

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 207

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Shutting down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Shutting down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Removing the top cover from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

P0937235 03.1

Contents 21

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Restoring the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Software restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Chapter 17

Replacing the h ard dis k. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Removing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Installing a new hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Initializing the hard disk (single-disk system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Installing the mirrored disk controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Installing the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Connecting the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Connecting RAID board ribbon cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Routing power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Power routing for 2.5 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Power routing for 2.0 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Controlling and monitoring mirroring operations . . . . . . . . . . . . . . . . . . . . . . . . . 229

Chapter 18

Adding or replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Troubleshooting fan operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Removing a fan from the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Removing a fan from the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Replacing a fan into the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Chapter 19

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing the standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Setting up the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Installing the redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Replacing a redundant power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Replacing a power supply in an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Chapter 20

Replacing data cards and processing hardware. . . . . . . . . . . . . . . . . . . . 251

Replacing data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Installation and Maintenance Guide

22 Contents

Removing a data card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Installing the card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Removing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Installing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Replacing memory DIMM chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Installing the new battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Chapter 21

Replacing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Determining the status of a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Status of the replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Appendix A

System regio n at tributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Companding law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Trunk availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

System defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Appendix B

Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

DECT combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Set DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

P0937235 03.1

Figures

Figure 1 Business Communications Manager core system hardware components 41

Figure 2 External functional hardware, base unit . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 3 Base unit interior components for standard system (pre-2.5) . . . . . . . . . 43

Figure 4 Base Unit interior components with a standard power supply system (2.5) 44

Figure 5 Base unit interior components, redundant system with mirrored hard disks (2.5) 44

Figure 6 MSC optional equipment ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Figure 7 Base unit external points of connection . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 8 Business Communications Manager base unit operational LEDs . . . . . . 51

Figure 9 DS256 connector on base unit and expansion unit . . . . . . . . . . . . . . . . . 57

Figure 10 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 11 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 12 Module LED locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 13 Rear of modules showing DS256 channel and power connectors . . . . . . 63

Figure 14 DIP switch positions on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 15 DTM module LEDs and connectors, front view . . . . . . . . . . . . . . . . . . . . 66

Figure 16 CTM and CTM8 LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 17 BRI LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 18 Faceplates of DSM 16 and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Figure 19 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 70

Figure 20 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 21 DECT faceplate with eight RJ45 connectors . . . . . . . . . . . . . . . . . . . . . . 72

Figure 22 FEM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 23 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 24 DS30 channel model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Figure 25 Offsets are part of DS30 channel line groups . . . . . . . . . . . . . . . . . . . . . 86

Figure 26 Space requirements for media bay modules . . . . . . . . . . . . . . . . . . . . . . 87

Figure 27 Attaching the rack mounting bracket to the base unit . . . . . . . . . . . . . . . . 93

Figure 28 Fasten the base unit to the equipment rack . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 29 Attaching the mounting brackets to the base unit . . . . . . . . . . . . . . . . . . 95

Figure 30 Mount the Business Communications Manager base unit on the wall . . . 96

Figure 31 Attach the rack mounting bracket to the expansion unit . . . . . . . . . . . . . . 99

Figure 32 Fasten the expansion unit to the equipment rack . . . . . . . . . . . . . . . . . . 100

Figure 33 Attaching the wall mounting bracket to the expansion unit . . . . . . . . . . . 101

Figure 34 DS256 connector on the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 102

Figure 35 Business Communications Manager base unit DS258 connector . . . . . 103

Figure 36 Assigning the modules to the DS30 channel hierarchy . . . . . . . . . . . . . 107

Figure 37 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Figure 38 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Figure 39 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 121

Figure 40 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

25

Installation and Maintenance Guide

26 Figures

Figure 41 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 42 Warning of possible shorting issue on media bay modules . . . . . . . . . . 124

Figure 43 Process map: Replacing a media bay module . . . . . . . . . . . . . . . . . . . . 126

Figure 44 LEDs confirm that base unit is active . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Figure 45 Locating the data cards on the base unit . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 46 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 47 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 48 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 49 Process map: Trunk and station wiring process map . . . . . . . . . . . . . . . 146

Figure 50 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Figure 51 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Figure 52 BRI RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Figure 53 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 150

Figure 54 Wiring for an ASM 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 55 Process map: Installing a Companion system . . . . . . . . . . . . . . . . . . . . 161

Figure 56 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 57 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Figure 58 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Figure 59 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Figure 60 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Figure 61 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Figure 62 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Figure 63 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Figure 64 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Figure 65 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . 178

Figure 66 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Figure 67 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . 180

Figure 68 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . 182

Figure 69 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . 183

Figure 70 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . 184

Figure 71 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . 185

Figure 72 Insertion loss from the CO to the single-line telephone . . . . . . . . . . . . . 188

Figure 73 Single line telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . 190

Figure 74 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Figure 75 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Figure 76 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Figure 77 Data communication device installation overview . . . . . . . . . . . . . . . . . 195

Figure 78 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 79 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Figure 80 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Figure 81 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Figure 82 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

P0937235 03.1

Figures 27

Figure 83 LED locations on the face of the base unit . . . . . . . . . . . . . . . . . . . . . . . 203

Figure 84 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . . 203

Figure 85 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 204

Figure 86 Process Map: Preparing the units for maintenance . . . . . . . . . . . . . . . . 207

Figure 87 Remove the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 88 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Figure 89 Process map: Hard disk replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Figure 90 Hard disk wiring (single disk) and screw locations (2.0 hardware) . . . . . 215

Figure 91 Hard disk and screw locations (2.5 version hardware) . . . . . . . . . . . . . . 215

Figure 92 Remove the brackets from the hard disk . . . . . . . . . . . . . . . . . . . . . . . . 216

Figure 93 Connect the brackets to the hard disk (single-disk system) . . . . . . . . . . 217

Figure 94 Installing two hard disks for a mirrored disk system . . . . . . . . . . . . . . . . 217

Figure 95 Cabling the RAID board to the hard disks . . . . . . . . . . . . . . . . . . . . . . . 218

Figure 96 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Figure 97 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 98 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 99 Base unit with RAID board, plus redundant power and fans . . . . . . . . . 222

Figure 100 Clip the RAID board onto the media bay module housing . . . . . . . . . . . 223

Figure 101 RAID board LEDs on face of base unit . . . . . . . . . . . . . . . . . . . . . . . . . 224

Figure 102 RAID Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Figure 103 Connecting the power cables for mirrored disks, 2.5 hardware . . . . . . . 226

Figure 104 Connecting the power cables for mirrored disks, 2.0 hardware . . . . . . . 227

Figure 105 RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Figure 106 Process Map: Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Figure 107 Business Communications Manager operational LEDs . . . . . . . . . . . . . 232

Figure 108 Remove the fan cable from motherboard (pre-2.5 chassis) . . . . . . . . . . 233

Figure 109 Remove the fan cables from SSM board (2.5 models) . . . . . . . . . . . . . . 233

Figure 110 Removing the fan (2.5 single-fan model) . . . . . . . . . . . . . . . . . . . . . . . . 234

Figure 111 Screw attachments beside fan holes (2.5 redundant model) . . . . . . . . . 234

Figure 112 Installing piggy-backed fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Figure 113 Connect the redundant fan cable to the adapter . . . . . . . . . . . . . . . . . . 236

Figure 114 Fan screws location in expansion unit, 2.0 models. . . . . . . . . . . . . . . . . 237

Figure 115 Fan screws location in expansion unit, 2.5 redundancy models. . . . . . . 237

Figure 116 Process Map: Replacing a standard power supply . . . . . . . . . . . . . . . . 239

Figure 117 Removing power supply bracket (single-power supply models) . . . . . . . 240

Figure 118 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Figure 119 Process Map: Upgrading to a redundant power supply . . . . . . . . . . . . . 242

Figure 120 Remove the knockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 121 Attach the redundant power supply housing . . . . . . . . . . . . . . . . . . . . . 244

Figure 122 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Figure 123 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Figure 124 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Installation and Maintenance Guide

28 Figures

Figure 125 Expansion unit, standard power supply interior connections . . . . . . . . . 248

Figure 126 Expansion unit, redundant power supply interior connections . . . . . . . . 249

Figure 127 Installing the power module in a redundant expansion unit . . . . . . . . . . 249

Figure 128 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Figure 129 Business Communications Manager LAN card LEDs . . . . . . . . . . . . . . 252

Figure 130 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 131 Process Map: PEC replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Figure 132 Removing or replacing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Figure 133 Process Map: Memory replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Figure 134 Removing and replacing the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Figure 135 Process Map: Battery replacement overview . . . . . . . . . . . . . . . . . . . . . 259

Figure 136 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

P0937235 03.1

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Table 2 Basic Business Communications Manager base unit specifications . . . . 43

Table 3 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Table 4 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Table 5 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Table 6 Station modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Table 7 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Table 8 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . . 82

Table 9 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Table 10 Matching modules to DS30 channel capacity . . . . . . . . . . . . . . . . . . . . . 88

Table 12 Possible media bay module DIP switch settings . . . . . . . . . . . . . . . . . . 109

Table 13 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Table 14 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . 111

Table 15 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 16 BRIM S/T switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 17 CTM and CTM8 switch settings, DS30 channels 2-5 . . . . . . . . . . . . . . . 113

Table 18 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Table 19 ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Table 20 DSM 16 and DSM 32 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Table 21 DECT module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Table 22 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Table 23 Business Communications Manager base unit LED states . . . . . . . . . . 131

Table 24 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Table 25 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Table 26 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Table 27 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Table 28 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Table 29 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Table 30 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Table 31 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Table 32 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Table 33 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Table 34 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Table 35 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Table 36 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Table 37 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Table 38 Minimum distance between office areas and base stations . . . . . . . . . . 174

Table 39 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Table 40 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Table 41 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

29

Installation and Maintenance Guide

30 Tables

Table 42 RAID board LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Table 43 HDD Mirror Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Table 44 Fan and temperature LEDs on the server . . . . . . . . . . . . . . . . . . . . . . . 232

Table 45 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Table 46 Base unit PCI LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Table 47 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 265

Table 48 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Table 49 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 266

Table 50 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Table 51 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Table 52 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Table 53 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Table 54 Module availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Table 55 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Table 56 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Table 57 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 272

Table 58 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Table 59 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Table 60 CTMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Table 61 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 280

Table 62 Three BRI modules, two DSM 32s and 1 DECT module . . . . . . . . . . . . 281

Table 63 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

P0937235 03.1

Preface

This guide describes how to install, initialize and maintain the hardware for the Business
Communications Manager 2.5 system.

This issue of the document also reflects the added functionality built into the Business
Communications Manager 2.5 Feature Pack 1 release. The new hardware described in this and
other documentation requires the Feature Pack 1 release of the Business Communications
Manager firmware. Compatibility between Unified Manager versions will be rectified during the
upgrade procedure, which is described in a separate document.

Information in these chapters explains how to:

• set up the system hardware

• start and initialize th e system hardware

• troubleshoot and maintain the hardware

31

Warning: Ensure that you make a complete backup of your data before attempting to

upgrade your system. Upgrade instructions are delivered with the upgrade firmware.

All core system operational configuration is described in the Business Communications Manager

2.5 Programming Operations Guide.

To use this guide, you must:

• be a Nortel Networks installer with Business Communications Manager certification

• know basic Nortel Networks terminology

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:

Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.

Warning: Wa rning Symbol
Alerts you to conditions where you can cause the system to work improperly or to fail.

Installation and Maintenance Guide

32 Preface

Note: Note Symbol

Alerts you to important information.

Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.

Warning: Grounding Symbol.
Alerts you to ground your self with an ant ista tic ground ing strap before perfo rming th e
maintenance procedure.

Warning: Disconnect Symbol
Alerts you to remove the Business Communications Manager base unit and Business
Communications Manager expansion unit power cords from the AC outlet before
performing any maintenance procedure.

Text conventions

This guide uses the following text conventions:

bold Courier text

italic text Indicates file and directory names, new terms, book titles, Web

bold text Indicates command names , screen t itles, options a nd te xt for a graphica l

angle brackets (< >) Indicates a keyboard key press or simultaneous key presses, i.e.

Indicates command names and option s and te xt tha t you need to enter in
a command-line interface.

Example: Use the
Example: Enter

dinfo

command.

show ip {alerts|routes}.

addresses, and variables in command syntax descriptions.

user inter face (GUI).

<ENTER> or <CTRL j>
or when part of a command string, indicates that a variable is to be

entered.
Example: <IP address>, where the information to be entered at that

point is the specific information for the required field, in this case, a
specific IP address.

P0937235 03.1