Part No. P1013653 02
March 24, 2004
Business Communications
Manager
Analog Devices
Configuration Guide
for systems with version 3.6 software or higher
2
Copyright © 2004 Nortel Networks
All rights reserved March 2004.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronyms used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2
Configuring an analog device DN record. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General heading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Defining device capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Assigning an external Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Determining analog device settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reviewing Set restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contents 3
To assign lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
To assign line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
To assign a prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Analog Devices Configuration Guide
4 Contents
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Preface
This guide explains how to program analog devices on a Business Communications Manager
system.
New hardware and features described in this guide requires that your Business Communications
Manager system is running release 3.6 or higher.
This chapter includes the following general information:
• Before you begin
• Acronyms used in this guide
• How to get help
Before you begin
This guide is intended for the system administrator who manages the overall telephony operations
of the system.
This guide assumes the following:
5
• The Business Communications Manager is installed and initialized, and all hardware appears to
be working.
• External lines and wiring for analog devices are connected to the appropriate media bay
modules on the system.
• There is an existing plan outlining the analog telephony requirements for your system.
• The system administrator knows how to log on to Unified Manager and use the Unified
Manager interface.
Acronyms used in this guide
This guide uses the following acronyms:
ASM Analog Station Module
ATA 2 Analog Terminal Adaptor
CLID Calling Line Identification
DSM Digital Station Module
MWI Message Waiting Indication
Analog Devices Configuration Guide
6 Preface
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
* European Freephone 00800 800 89009
European Alternative/
United Kingdom +44 (0)870-907-9009
Africa +27-11-808-4000
Israel 800-945-9779
* Note: Calls are not free from all countries in Europe, Middle East or Africa
Fax:
44-191-555-7980
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61 388664627
Fax: +61 388664644
email: asia_support@nortelnetworks.com
P1013653 02
Chapter 1
Introduction
Analog device DNs are programmed in the same way as digital telephone DNs. However,
programming settings will vary, depending on the type of analog device and how it is connected to
the Business Communications Manager system.
There are two types of analog devices: voice and data communications. Refer to the following
table for examples of voice and data communication devices.
Table 1 Analog devices
Voice devices Data communication devices
• standard analog telephones •fax machines
• analog telephones with a display • modems
• answering machines • credit card verifiers (POS terminals in UK)
The following hardware components are used to connect analog devices to the Business
Communications Manager system.
7
• Analog Station Modules (ASM8+ and ASM8)
Each ASM connects up to eight analog devices on the Business Communications Manager
system.
• Analog Terminal Adapter (ATA2)
The ATA2 unit connects one analog device to the Business Communications Manager system
through a port on a Digital Station Module (DSM).
Refer to the following table to review feature availability based on the analog device type and if it
is connected to an Analog Station Module (ASM8+ or ASM8) or to an Analog Terminal Adaptor
(ATA2).
Table 2 Feature matrix for analog devices
ASM8+ ASM8 ATA 2
Telephone Fax or
modem
Message Waiting
Indication (MWI)
Tone indication
Lamp indication
Call Display
(CLID)
Disconnect
Supervision
** CLID and Disconnect Supervision are only available on ASM8+ modules using the North
American profile.
Yes
Yes
Yes** Yes** N/A N/A N/A N/A
Yes** Yes** N/A N/A N/A N/A
N/A
N/A
Telephone Fax or
modem
Yes
N/A
N/A
N/A
Telephone Fax or
modem
Yes
N/A
N/A
N/A
Analog Devices Configuration Guide
8 Chapter 1 Introduction
The following table shows a detailed view of DN Record headings in Unified Manager.
Table Legend
† Required programming settings for basic operations of an analog device.
Optional programming settings for digital telephones and analog devices.
o
Programming settings not relevant to analog devices.
Table 3 DN Record headings
General Capabilities continued ATA settings
† Name † Paging † ATA answer timer
Control set † D-Dial † ATA tones
o
Call log passwords
Line Access Auto hold † Msg indicate
† Prime line
† Intercom keys Allow redirect † Disconnect Supervision
OLI number Redirect ring User Preferences
Line Assignment Keep DN alive Button programming
† (Line 001) † Receive short tones User speed dial
† Appearance type SM Supervisor Restrictions
† Caller ID set Auto hold for incoming page Set restrictions
† Vmsg set Call Forward
† Line pool access
Answer DNs
Capabilities
DND on Busy Hotline
† Handsfree
† HF answerback † External Telco features
† Pickup grp
† Page zone
Priority call † ATA use
o
Aux. ringer † ATA Dvc
o
Fwd no answer
o
Fwd delay
o
Fwd on busy † Allow link
o
o
Internal
o
Intrusion
o
o
Set lock
o
Allow last number
o
Allow saved number
o
Schedules
Line/set restrictions
Chapter Two in this guide provides detailed information on how to configure analog devices for
basic operations
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Note: For more information on optional programming settings, refer to the Business
Communications Manager Programming Operations Guide.
Chapter 2
Configuring an analog device DN record
This chapter reviews the basic programming settings for analog devices on the Business
Communications Manager system.
The following table shows a detailed view of the basic programming settings.
Table 4 Basic programming settings
General Capabilities ATA settings
Name Handsfree ATA answer timer
HF answerback ATA tones
Line Access Pickup grp ATA use
Prime line Page zone Msg indicate
Intercom keys Paging ATA Dvc
Line Assignment D-Dial Disconnect Supervision
(Line 001) Receive short tones
Appearance type Set restrictions
Caller ID set Hotline Allow link
9
Vmsg set External
Line pool access
General heading
The General heading allows you to assign a name to the analog device and to view the physical
port number assigned to the DN.
1 From Unified Manager, click on the keys beside Services, Telephony Services, System DNs,
and Active set DNs.
Figure 1 Active set DN screen example
2 Click on the key beside Set DNs.
Analog Devices Configuration Guide
10 Chapter 2 Configuring an analog device DN record
3 Click on the DN record (DN XXXX) for an analog device.
4 Click on the General heading.
Figure 2 General screen example
5 Use the table below to assign a name to the analog device.
Table 5 General record fields
Attribute Values Description
Name <up to seven
alphanumeric characters>
Model Other This is a read-only setting when the analog device is installed on the
Device port <port number> This read-only setting shows the port number for the DN.
This setting shows the DN number for the analog device.
Use this setting to provide a more specific description of the device, such
as the last name of the user or the device location.
system.
Other represents analog devices.
Note: For a detailed explanation on all general record fields, refer to the Business
Communications Manager Programming Operations Guide.
Line access
Line access settings allows you to assign lines or line pools to an analog device. After lines and
line pools are assigned, you can choose a prime line for the analog device. The prime line is the
line that is automatically selected when a call is made from an analog device.
Figure 3 Line access screen example
Read these notes for more information about assigning lines and line pools.
• You can assign any number of lines to an analog device. Only two lines can be answered at any
P1013653 02
one time on an analog telephone and one line at a time on a fax machine.
• You can assign any number of line pools to an analog device. If all lines in the pool are taken,
the user receives a busy signal.
To assign lines
1 Click on the key beside the Line access heading in the DN record.
2 Click on the Line assignment heading.
3 Click the Add button.
4 Type a line number in the Line box.
5 Click the Save button.
6 On the navigation tree, click the Line nnn you just created.
7 Use the following table to define the line for the analog device.
Table 6 Line assignment fields
Attribute Val ues Description
Chapter 2 Configuring an analog device DN record 11
Appearance
type
Caller ID set Y or N This setting only appears for analog lines that provide CLID.
Vmsg set N or Y Choose Y to enable an external voice message system to send
Ring only,
Appear & Ring,
Appear only
Analog devices default to Ring Only.
This setting is for analog display telephones connected to an ASM 8+
module using the North American profile.
Choose Y to enable an analog display telephone to receive call display
information.
Note: Not all analog display telephones are equipped to receive CLID.
Choose N to disable the analog telephone from receiving call display
information. Use this setting if the telephone does not have a display, or
if you do not want to provide call information to the user. Disabling this
function can reduce system resource requirements.
Limitation: Only 30 telephones can have this field enabled for any given
line.
Message Waiting Indication (MWI) to the analog telephone.
Analog telephones attached to an ASM or ATA2 device can only receive
stutter dial tone indication, if the telephone is set up to receive MWI.
Analog telephones connected to an ASM8+ can receive either lamp or
stutter dial tone indication, if the telephone is set up to receive MWI.
Refer to “Msg Indicate” on page 16 for more information on how to
enable MWI for an analog telephone.
To assign line pools
1 Click on the Line pool access heading in the DN record.
2 Click the Add button.
Analog Devices Configuration Guide
12 Chapter 2 Configuring an analog device DN record
3 Enter a line pool identifier. <- Pool A to O>.
4 Click the Save button.
The line pool identifier appears under the Line pool access heading.
To assign a prime line
1 Click on the Line access heading in the DN record.
Figure 4 Line access screen example
2 Use the table below to select a prime line. The prime line is the line that is automatically
selected when a call is made from an analog device.
Table 7 Prime line field
Attribute Value s Description
Prime line None, Pool (A to O),
I/C (intercom),
Line: <line number>
Notes: Analog device users must dial an external access code to dial out of the system even when
the prime line is assigned as an external line.
An external access code is not required when the external Hotline feature is used, refer to “Assigning
an external Hotline” on page 14 for more information.
For a detailed explanation on all line access settings and the external access code, refer to the
Business Communications Manager Programming Operations Guide.
Set this value to I/C or Pool for an analog telephone.
Set this value to Line or Pool for modems or fax machines.
When you assign a line pool as a prime line, the system searches
automatically for an idle line in the pool.
Defining device capabilities
The Capabilities headings control how the system interacts with individual analog devices, and
how the analog device receive calls.
1 Click on the Capabilities heading in the DN record.
Figure 5 Capabilities screen example
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Chapter 2 Configuring an analog device DN record 13
2 Seven capabilities fields must be reviewed for analog device compatibility and are shown with
a red asterisk in Figure 6.
Figure 6 Capabilities fields screen example
*
*
*
*
*
*
*
3 Use the information in the following table to configure seven specific capabilities fields (if
required) for an analog device.
Table 8 Capabilities fields
Attribute Val u es Description
Handsfree Auto
Standard
None
HF answerback Y or N Set this value to N for analog devices.
Pickup group None
1 to 9
Set this value to None for analog devices.
This setting is for analog telephones.
Assigns an analog telephone to a pickup group.
This is a group where all telephones ring until one is answered.
For more information on Call Park pick up groups, refer to the Business
Communications Manager Telephony Features Handbook.
Analog Devices Configuration Guide
14 Chapter 2 Configuring an analog device DN record
Table 8 Capabilities fields (Continued)
Attribute Values Description
Page zone Page Zone
Paging Y or N This setting is for analog telephones.
Direct dial Set 1 to Set 5
Receive short
tones
(1 to 6)
None
None
N or Y Set this value to Y for analog devices
This setting is for analog telephones.
Assigns an analog telephone to a page zone.
A zone is any group of telephones that you want to group together for paging
regardless of their location. You can assign one of six zones to each telephone.
Defines whether paging announcements can be make from the analog telephone.
Set this value to N for modems and fax machines.
This setting is for analog telephones.
Assigns a designated direct dial telephone for the analog telephone.
This allows the analog telephone user to dial a single digit access code when
calling the direct dial telephone.
If the analog telephone is set up to receive MWI, the user can receive and reply to
messages sent from the direct dial telephone.
Refer to “Msg Indicate” on page 16 for more information on how to enable MWI for
an analog telephone.
For more information on direct dial telephones, refer to the Business
Communications Manager Programming Operations Guide.
Note: For a detailed explanation on all capabilities fields, refer to the Business
Communications Manager Programming Operations Guide.
Assigning an external Hotline
The external Hotline feature provides automatic access to an line when an analog device goes
off-hook.
1 Click on the Hotline heading in the DN record.
2 Scroll down the Hotline type list and select External.
Figure 7 External Hotline screen example
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3 Use the information in the following table to configure an external hotline setting.
Table 9 Hotline values
Attribute Value s Description
Chapter 2 Configuring an analog device DN record 15
External External #
Facility Value:
Use line nnn
Use prime line
Pool code
Use routing table
Use this setting for modems credit card verifiers and fax machines.
Enter pause (F78) for the external number. The pause feature inserts a
1.5-second delay before the data device starts dialing.
Enter the line you want the call to use.
Use line nnn: Refer to line assignment for this analog device.
Use prime line: Refer to the General record for this analog device.
Pool code: Refer to the line pool assignment for this analog device.
Note: For a detailed explanation on all Hotline settings, refer to the Business
Communications Manager Programming Operations Guide.
Determining analog device settings
ATA settings allow you to define general settings for analog devices.
Note: This heading only appears when an analog device is connected to the system.
Figure 8 ATA settings example
4 Click on the ATA settings heading in the DN record.
5 Use the information in the following table to configure ATA settings.
Table 10 ATA settings
Attribute Val ues Description
ATA answer
timer
3, 5, 7, 10 Select the length of delay between the last digit you dial and when the analog
device is ready to receive DTMF tone.
Keep the answer timer delay short for modems and fax machines.
Recommendation: Set this value to 3 for analog devices in the UK.
Analog Devices Configuration Guide
16 Chapter 2 Configuring an analog device DN record
Table 10 ATA settings (Continued)
Attribute Values Description
ATA use On site
Off site
Msg Indicate None
Tone
Lamp
ATA Dvc Modem
Telephon
Disconnect
Supervision
Off
On
Select the location of the analog device.
The Off site value is supported on analog devices connected to an ASM 8+
module.
Tone sends a Stutter Dial Tone through the telephone receiver when a message is
waiting.
Lamp turns on an indicator light on the telephone when a message is waiting.
The Lamp indication feature is only available for analog devices connected to an
ASM 8+ module.
Default: Modem
Analog devices can have connectivity issues over BRI/PRI lines. To alleviate this,
you can specify the type of device attached to the line.
Modem supports 3.1 Khz audio; which requires a higher quality of service on the
ISDN trunks. Modems and fax machines require this for reliable information
transfer. If the trunks cannot provide the higher level of service, the call will fail.
Telephon supports speech paths, which require less quality on the trunk; if used for
fax and/or modem, information transfer would be unreliable.
Default: Off
This setting is only available for analog devices connected to an ASM 8+ module
using the North American profile.
Set this value to On if you have an analog device that does not automatically
disconnect when the far end hangs up.
This enables the system to disconnect the line from the analog device once it
receives the disconnect signal from the far end.
Reviewing Set restrictions
1 Click on the key beside the Restrictions heading in the DN record.
2 Click on the Set restrictions heading.
Figure 9 Set restriction example
3 Ensure that the Allow Link set restriction is set to Y (Yes) for the analog device.
Note: For a detailed explanation on all Set restriction settings, refer to the Business
Communications Manager Programming Operations Guide.
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