Avaya Alarm Manager BCM Rls 6.0 User Manual

BCM Rls 6.0

Alarm Manager

Task Based Guide

Alarm Manager

Notices

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Alarm Manager

Downloading documents

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Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Alarm Manager

Table of Contents

Alarm Manager .................................................................. 5

Overview .................................................................................................. 5

Required Information ................................................................ ................ 6

Flow Chart ................................................................................................ 6

Configuration ............................................................................................ 7

Alarm banner ..................................................................................................... 7

BCM Alarm Identification Numbers .................................................................... 8

The BCM’s LED’s............................................................................................... 9

Alarm Settings .................................................................................................. 10

Enabling or Disabling Selected Alarms for Each Destination/Display ............. 11

Setting Alarm Profiles for Destinations/Displays ............................................. 13

Testing an Alarm .............................................................................................. 15

Setting the Destinations/Displays ........................................................... 16

Setting the E-Mail Destination ......................................................................... 16

Configuring SNMP Trap Destinations .............................................................. 18

Specifying the Alarm Set ................................................................................. 20

Avaya Documentation Links .......................................... 21

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Overview

The Business Communications Manager (BCM) contains an Alarm Service that is used to monitor functions and events that may occur from components running on the BCM. These alarms indicate faults or informational conditions that may require resolution from the system administrator.

Examples of alarm conditions include:

 a telephony circuit on the system is down  a service running on the BCM has been stopped by an administrator

Alarm information can be delivered by any of the following means:

 the Alarms Panel in the BCM Element Manager  the Alarm Banner in the BCM Element Manager  core telephony alarms show on the alarm set  Simple Network Management Protocol (SNMP) traps for remote

management of faults

 LEDs on the BCM main unit  an e-mail destination

You can manage alarms and alarm information by configuring alarm settings, for example filtering alarms so that only the desired subset of alarms are displayed in the BCM Element Manager Alarms Panel or sent as SNMP traps administering alarms, for example acknowledging selected alarms and clearing the alarm log.

All alarms that appear in the BCM Element Manager Alarms Panel are logged in the alarms.systemlog file. This file is capped at 1 MB in size; when the file reaches this size, a new alarms.systemlog file is started.

The BCM keeps the current file as well as three previous files. The file is also capped and a new file is started when the BCM system is rebooted.

You can retrieve the alarms.systemlog files (the current file plus the three previous files) from the BCM system using the Log Management utility in BCM Element Manager (found under Administration, Logs). You can view the files using the BCM Log Browser, which can be launched in Element Manager from the File menu, then View Network Element Logs.

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Alarm Manager

Do you want to enable/disable each alarm, or use a Profile to determine which alarms are sent to the various destinations/displays?

Refer to the Enabling or

Disabling Selected Alarms for Each Destination/Display

section of this guide.

Refer to the Setting Alarm Profiles for Destinations/Displays section of this guide.

Which destinations/displays do you want to view alarms on?

Alarms can be viewed in Element Manager under the Administration tab, General folder, and Alarms link.

Refer to the

Setting the EMail Destination

section of this guide. Alarms will be sent to an email address.

Refer to the

Configuring SNMP Trap Destinations

section of this guide. Alarms will be sent to SNMP software.

Refer to the

Specifying the Alarm Set section

of this guide. Alarms will be displayed on a telephone.

Individual Alarms

Use a Profile

EM GUI

E-Mail

SNMP

Alarm Set (DN)

Required Information

Before configuring the Alarm Service and Alarm Manager, the following information is required:

 Which alarms should do you want to be alerted to  How should an Administrator be notified of Alarms?

Flow Chart

The flow chart below shows a recommended order for configuring and viewing system alarms.

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Configuration

Alarm banner

The Alarm Banner is situated on the bottom task bar of the Element Manager interface.

The Alarm Banner is visible at all times, so you do not have to navigate to the Alarms panel to view alarms. If you notice a change in alarm conditions in the Alarm Banner, for example a red mark in the Critical category, you can navigate to the Alarms Panel to view the actual alarm.

The Alarm Banner provides counts of Critical, Major, Minor, and Warning alarms; Information alarms are not included. You can specify whether to include acknowledged alarms in the Alarm Banner.

Each alarm severity counter has a graph, which represents a sample of the last 20 polling intervals. The graph has a colour to indicate a data change.

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