Avaya 9650 User Manual

Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide

16-600911

Issue 2

May 2008

Contents

Notices.............................................................................................................5

Introduction to the 9650 IP Telephone.........................................................7

Overview...........................................................................................................................7

About Application Buttons, Navigation, and Softkeys.......................................................9

About Aux Buttons............................................................................................................9

About Icons.......................................................................................................................9

Telephone Stand............................................................................................................10

Avaya Menu...................................................................................................10

Options & Settings..........................................................................................................11

Setting Go To Phone Screen on Calling................................................................12

Setting the Go To Phone Screen on ringing..........................................................12

Changing the voice dialing setting.........................................................................12

Changing the voice dialing language.....................................................................12

Setting redial options..............................................................................................13

Configuring call timers............................................................................................13

Configuring visual alerts.........................................................................................13

Setting the audio path............................................................................................13

Setting contact names to display during calls........................................................14

Adjusting the brightness or contrast of the display.................................................14

Turning button click sounds on and off..................................................................14

Turning error tones on or off..................................................................................14

Turning large text on or off.....................................................................................15

Changing the ring pattern.......................................................................................15

Changing the language..........................................................................................15

Personalizing button labels....................................................................................15

Browser...........................................................................................................................16

Accessing your browser.........................................................................................16

Features menu..............................................................................................16

Accessing the Features menu........................................................................................16

Calling a person from the directory.................................................................................17

Configuring simultaneous ringing for multiple telephones (EC500)................................17

About Answering and Making a Call..........................................................17

Answering a Call.............................................................................................................17

Answering a Call to a Bridged Extension........................................................................18

Sending an incoming call directly to voicemail...............................................................18

Ignoring an incoming call................................................................................................18

Making a Call..................................................................................................................18

Making an emergency call.....................................................................................18

Clearing a number..................................................................................................19

Redialing a number................................................................................................19

Using voice dialing.................................................................................................19

Calling a person from the Contacts list..................................................................20

Calling a person from the call log...........................................................................20

Muting a Call.................................................................................................20

Putting a Call on Hold..................................................................................20

2 Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide

Transferring a Call........................................................................................20

Forwarding Calls..........................................................................................20

Send all Calls..................................................................................................................21

Call Forwarding...............................................................................................................21

Conference Calls..........................................................................................21

Setting up a conference call...........................................................................................21

Adding a person on hold to a conference call.................................................................21

Putting a conference call on hold....................................................................................22

Muting a person on a conference call ............................................................................22

Dropping the last person added from a conference call.................................................22

Dropping a person from a conference call......................................................................22

Aux Buttons and Bridged Lines..................................................................22

Answering a call on a bridged line..................................................................................23

Joining a call on a bridged line.......................................................................................23

Making an outgoing call on a bridged line......................................................................23

Contacts........................................................................................................23

Viewing Contacts details.................................................................................................23

Adding a new contact.....................................................................................................24

Editing a contact.............................................................................................................24

Deleting a contact...........................................................................................................25

Contents

Importing and Exporting Contacts using USB Flash Drives....................25

Adding contacts from an external file to your contacts list..............................................25

Replacing your contacts list with an external file............................................................26

Copying your contact list to a USB flash drive................................................................26

Temporarily using a USB contacts list............................................................................26

Call Log.........................................................................................................27

Viewing the call log.........................................................................................................27

Viewing call log details....................................................................................................27

Adding an entry from the call log to your Contacts list....................................................27

Removing an entry from the call log...............................................................................27

Clearing all entries from the call log................................................................................28

Turning off call logging....................................................................................................28

Getting Your Messages................................................................................28

Logging into your voicemail............................................................................................28

About Logging In to and Out of Your Telephone......................................28

Logging in to your telephone extension..........................................................................28

Logging in as a guest user..............................................................................................29

Logging out of your telephone extension........................................................................29

Index..............................................................................................................31

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Contents

4 Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide

Notices

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Notices

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Issue 2 May 2008 5

6 Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide

Introduction to the 9650 IP Telephone

Your telephone provides many features, including a Phone screen to view and manage your calls, 16 auxiliary (Aux) buttons to help you manage calls to bridged lines and additional telephone features, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail.

Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator.

Overview

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Overview

Table 1. 9650 IP Telephone Button/Feature Descriptions

Name Description

USB Port Insert a USB device (also called a memory stick, thumb drive, or flash

drive) to transfer contacts between your phone and an external data source; see Importing and Exporting Contacts using USB Devices for more information. You can also recharge some battery-powered devices by using a USB cable to connect the device to your telephone's USB port.

Message Waiting Indicator

Missed Call Indicator

Prompt Line View the prompt line to see help information, such as when you can

Line Buttons The three line buttons with integrated LEDs show which lines are in

Softkeys Use the softkeys to act on objects displayed on the screen. The

Aux Shift Use the Aux Shift button to move between one page of eight Aux

Aux Buttons Use the eight auxiliary (Aux) buttons to access up to 16 additional

Message Press the Message button to connect directly to your voicemail

Navigation Arrows

OK Press the OK button for a shortcut to an action. For example, when

Phone Press Phone to view and manage your calls. Contacts Press Contacts to view the entries in your contact list. Call Log Press Call Log to view a list of your outgoing, incoming, and missed

Avaya Menu Press Avaya Menu to configure options and settings, access the

Volume Press volume to adjust the volume of the handset, headset, speaker,

An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.

The icon on the Call Log button is illuminated when you have missed calls. The top line shows the Missed Call icon and the number of calls missed.

use the right or left navigation arrows to view alternate screens or menus.

use and correspond to the lines on the display. Press the line button to select that line. Line buttons also indicate if a feature is enabled or disabled in the Feature view.

softkey labels show you the action that each key produces. The labels and the actions vary depending on the object that is selected.

buttons to the next page of eight Aux buttons. This button lights to indicate a call is active or on hold on the page of Aux buttons not currently displayed.

lines, or for advanced telephone features such as Bridged lines, Call Forwarding, Speed Dial, and Abbreviated Dial buttons. Use the Aux Shift button to switch between the first page of eight buttons to the next page of eight buttons and back. The integrated LEDs indicate lines or features in use. White Aux button labels appear in the last two display rows.

system. Use the up and down navigation arrows to scroll through lists. Use

the right and left navigation arrows to navigate between menus or to move the cursor during text input.

you select a call log entry, pressing OK dials the number.

calls.

browser, log out, or view network information.

and ringer.

8 Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide

Introduction to the 9650 IP Telephone

Name Description

Headset Press Headset to use the headset if it is connected. Only HIS

headset cords are compatible with your phone.

Mute Press Mute to mute a call in progress. To take a call off mute, press

Mute again.

Speaker Press Speaker to use the speakerphone. To take a call off

speakerphone, lift the handset.

About Application Buttons, Navigation, and Softkeys

The display screen has three visible application lines that you use to view and manage your calls, your contacts, your call log, and your options and settings.

• Press the Phone button to view your calls.

• Press the Contacts button to view your Contacts list.

• Press the Call Log button to see a list of your most recent incoming and outgoing calls.

At any time, one of the application lines is highlighted - with white text on a black background. This is the selected line. Use the Up and Down arrows on the navigation keys to select a line by scrolling to it.

The four softkey labels at the bottom of the screen go with the softkeys directly below the screen. They show the available actions for the selected line. Pressing a softkey carries out the action shown on the softkey label.

The OK button is another shortcut that carries out the default action on the selected line. For example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to that person.

About Aux Buttons

Your phone has two rows of extra, auxiliary buttons, or Aux buttons below the softkeys. You can use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with the Aux button labels on the bottom two rows of the screen. The Aux button labels show the function of each of the Aux buttons.

There are two sets, or pages, of Aux buttons. Use the Aux Shift button, located to the right of the Aux button labels, to switch between the two pages of Aux buttons.

The particular features available on your Aux buttons depend on how your system administrator has set up your phone. For example, in addition to bridged extensions on your Aux buttons, your administrator may also assign frequently-used features like Send All Calls, Directory/Next/Make Call, or Call Forwarding to Aux buttons.

Each Aux button has an LED, which is illuminated if a call appearance or feature assigned to that button is active. The Aux Shift button also has an LED, which is illuminated if there is a call on one of the Aux buttons on the alternate, "hidden" page.

About Icons

The icons in the following table indicate the state of a call, navigation choices, or the status of a contact team member whose presence you are tracking.

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Telephone Stand

Table 2. Icons in the Telephone Display

Icon Description

Missed call; a call was not answered or was forwarded to voice mail. Incoming call is ringing.

Call is active.

Call is on hold. Your calls are being forwarded. Conference is active.

Conference is on hold. Use the Right or Left navigation arrow to see additional pages/screens/

options. Scroll left for other options.

Scroll right for other options. Scroll up or down for other options. End of list; scroll up to see choices. Beginning of list; scroll down to see choices. The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the

volume turns off. To reinstate volume, press + on the Volume button. Team icon indicating this team member is available.

Team icon indicating this team member is busy on a call and not available.

Telephone Stand

Your telephone can be placed in two positions, a lower position and an upright position. You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you. As you pull the screen towards you, you will hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently push on the display screen to adjust the screen to a previous position.

If your phone is in the upright position, reverse the tab located below the switchhook in the top ear piece pocket (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the

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