Avaya 9641G User Manual

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Page 1

Avaya one-X 9641G User Guide3

™

Deskphone H.323 9621G/2

16-6035946

Issue 17

May 20108

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Page 2

2010 Avaya Inc.2

Notice4

While reasonable efforts have been made to ensure that the5 information in this document is complete and accurate at the time of6 printing, Avaya assumes no liability for any errors. Avaya reserves the7 right to make changes and corrections to the information in this8 document without the obligation to notify any person or organization of9 such changes.10

Note11

Using a cell, mobile, or GSM phone, or a two-way radio in close12 proximity to an Avaya IP telephone might cause interference.13

Documentation disclaimer14

Avaya shall not be responsible for any modifications, additions, or15 deletions to the original published version of this documentation unless16 such modifications, additions, or deletions were performed by Avaya.17 End User agree to indemnify and hold harmless Avaya, Avaya's agents,18 servants and employees against all claims, lawsuits, demands and19 judgments arising out of, or in connection with, subsequent20 modifications, additions or deletions to this documentation, to the21 extent made by End User.22

Link disclaimer23

Avaya is not responsible for the contents or reliability of any linked Web24 sites referenced within this site or documentation(s) provided by Avaya.25 Avaya is not responsible for the accuracy of any information, statement26 or content provided on these sites and does not necessarily endorse27 the products, services, or information described or offered within them.28 Avaya does not guarantee that these links will work all the time and has29 no control over the availability of the linked pages.30

Warranty31

Avaya provides a limited warranty on this product. Refer to your sales32 agreement to establish the terms of the limited warranty. In addition,33 Avaya’s standard warranty language, as well as information regarding34 support for this product, while under warranty, is available to Avaya35 customers and other parties through the Avaya Support Web site: 36

http://www.avaya.com/support. Please note that if you acquired the37

product from an authorized Avaya reseller outside of the United States38 and Canada, the warranty is provided to you by said Avaya reseller and39 not by Avaya.40

Licenses41

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA42 WEBSITE, APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR44 INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,45 ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER46 (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH47 AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS48 OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES49 NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED50 FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN51 AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE52 RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE53 ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.54 BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR55 AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF56 YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,57 DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER58 REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),59 AGREE TO THESE TERMS AND CONDITIONS AND CREATE A60 BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE61 APPLICABLE AVAYA AFFILIATE (“AVAYA”).62

Avaya grants End User a license within the scope of the license types63 described below. The applicable number of licenses and units of64

capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the66 Documentation or other materials available to End User. “Designated67 Processor” means a single stand-alone computing device. “Server”68 means a Designated Processor that hosts a software application to be69 accessed by multiple users. “Software” means the computer programs70 in object code, originally licensed by Avaya and ultimately utilized by71 End User, whether as stand-alone products or pre-installed on72 Hardware. “Hardware” means the standard hardware originally sold by73 Avaya and ultimately utilized by End User.74

License types75

Designated System(s) License (DS). End User may install and use76 each copy of the Software on only one Designated Processor, unless77 a different number of Designated Processors is indicated in the78 Documentation or other materials available to End User. Avaya may79 require the Designated Processor(s) to be identified by type, serial80 number, feature key, location or other specific designation, or to be81 provided by End User to Avaya through electronic means established82 by Avaya specifically for this purpose.83

Shrinkwrap License (SR). With respect to Software that contains84 elements provided by third party suppliers, End User may install and85 use the Software in accordance with the terms and conditions of the86 applicable license agreements, such as “shrinkwrap” or “clickwrap”87 license accompanying or applicable to the Software (“Shrinkwrap88 License”). The text of the Shrinkwrap License will be available from89 Avaya upon End User’s request (see “Third-party Components” for90 more information).91

Copyright92

Except where expressly stated otherwise, no use should be made of93 materials on this site, the Documentation(s) and Product(s) provided94 by Avaya. All content on this site, the documentation(s) and the95 product(s) provided by Avaya including the selection, arrangement and96 design of the content is owned either by Avaya or its licensors and is97 protected by copyright and other intellectual property laws including the98 sui generis rights relating to the protection of databases. You may not99 modify, copy, reproduce, republish, upload, post, transmit or distribute100 in any way any content, in whole or in part, including any code and101 software. Unauthorized reproduction, transmission, dissemination,102 storage, and or use without the express written consent of Avaya can103 be a criminal, as well as a civil, offense under the applicable law.104

Third-party components105

Certain software programs or portions thereof included in the Product106 may contain software distributed under third party agreements (“Third107 Party Components”), which may contain terms that expand or limit108 rights to use certain portions of the Product (“Third Party Terms”).109

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE43

Information regarding distributed Linux OS source code (for those110 Products that have distributed the Linux OS source code), and111 identifying the copyright holders of the Third Party Components and the112 Third Party Terms that apply to them is available on the Avaya Support113 Web site:

Preventing toll fraud115

“Toll fraud” is the unauthorized use of your telecommunications system116 by an unauthorized party (for example, a person who is not a corporate117 employee, agent, subcontractor, or is not working on your company's118 behalf). Be aware that there can be a risk of toll fraud associated with119 your system and that, if toll fraud occurs, it can result in substantial120 additional charges for your telecommunications services.121

Avaya fraud intervention122

If you suspect that you are being victimized by toll fraud and you need123 technical assistance or support, call Technical Service Center Toll124 Fraud Intervention Hotline at +1-800-643-2353 for the United States125 and Canada. For additional support telephone numbers, see the Avaya126 Support Web site: vulnerabilities with Avaya products should be reported to Avaya by128 sending mail to: securityalerts@avaya.com.129

http://www.avaya.com/support/Copyright/.114

http://www.avaya.com/support/. Suspected security127

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Trademarks1

All other trademarks are the property of their respective owners.2

Downloading documents3

For the most current versions of documentation, see the Avaya Support4 Web site: http://www.avaya.com/support5

Contact Avaya Support6

Avaya provides a telephone number for you to use to report problems7 or to ask questions about your product. The support telephone number8 is 1-800-242-2121 in the United States. For additional support9 telephone numbers, see the Avaya Web site:

support11

Power over Ethernet (PoE) warning12

This equipment must be connected to PoE networks without routing to13 the outside plant.14

http://www.avaya.com/10

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Chapter 1: Introduction to the 9621G/9641G Deskphone......................................................91

Overview...........................................................................................................................................................92

Scrolling and Navigation..................................................................................................................................113

About Icons.....................................................................................................................................................124

Administrative messages................................................................................................................................175

Adjustable stand and display screen...............................................................................................................176

Using the On-screen Keyboard.......................................................................................................................187

Cleaning the screen........................................................................................................................................198

Chapter 2: The Home Screen.................................................................................................219

Options and Settings.......................................................................................................................................2110

Setting Go To Phone Screen on Calling.................................................................................................2311

Setting Go To Phone Screen on Ringing................................................................................................2312

Setting Go To Phone Screen on Answer................................................................................................2413

Setting dialing options............................................................................................................................2414

Changing the voice dialing setting..........................................................................................................2515

Changing the voice dialing language......................................................................................................2516

Setting redial options..............................................................................................................................2517

Configuring call timers............................................................................................................................2618

Configuring visual alerts.........................................................................................................................2619

Setting the audio path.............................................................................................................................2720

Setting contact names to display during calls.........................................................................................2721

Adjusting the display brightness or contrast...........................................................................................2822

Turning button click sounds on and off...................................................................................................2823

Setting the Home screen to display when the phone is idle...................................................................2924

Turning error tones on or off...................................................................................................................2925

Turning large text on or off......................................................................................................................3026

Choosing your ring tone.........................................................................................................................3027

Changing the display language..............................................................................................................3028

Setting the Quick Touch panel................................................................................................................3129

Personalizing button labels.....................................................................................................................3130

Backing up and restoring your data files................................................................................................3231

Browser...........................................................................................................................................................3332

Chapter 3: About Features.....................................................................................................3533

Accessing the Features menu.........................................................................................................................3534

Feature Table..................................................................................................................................................3535

Calling a person from the directory.................................................................................................................3736

Configuring simultaneous ringing for multiple telephones (EC500)................................................................3737

Chapter 4: Answering a call...................................................................................................3938

Chapter 5: Making a call.........................................................................................................4139

Making an emergency call..............................................................................................................................4140

Clearing a number...........................................................................................................................................4141

Redialing a number.........................................................................................................................................4242

Using voice dialing..........................................................................................................................................4243

Making a call using edit dialing.......................................................................................................................4344

Calling a person from the contacts list............................................................................................................4345

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Calling a person from call history....................................................................................................................441

Making a call using a “click to dial” link...........................................................................................................442

Chapter 6: Standard Call-Related Features..........................................................................453

Muting a call....................................................................................................................................................454

Putting a call on hold.......................................................................................................................................455

Transferring a Call...........................................................................................................................................466

Conference calls.............................................................................................................................................467

Setting up a conference call...................................................................................................................468

Adding a person on hold to a conference call........................................................................................479

Putting a conference call on hold...........................................................................................................4710

Muting a person on a conference call.....................................................................................................4711

Dropping a person from a conference call..............................................................................................4812

Forwarding calls..............................................................................................................................................4813

Send All Calls.........................................................................................................................................4814

Forwarding calls.....................................................................................................................................4915

Chapter 7: Bridged call appearances....................................................................................5116

Answering a call on a bridged line..................................................................................................................5117

Joining a call on a bridged line........................................................................................................................5118

Making an outgoing call on a bridged line.......................................................................................................5119

Chapter 8: Contacts................................................................................................................5320

Searching for a contact...................................................................................................................................5321

Viewing contact details....................................................................................................................................5422

Adding a new contact......................................................................................................................................5423

Editing a contact..............................................................................................................................................5524

Setting up Favorite contacts............................................................................................................................5625

Changing the Primary Contact Number..........................................................................................................5626

Deleting a contact...........................................................................................................................................5727

Chapter 9: Call History............................................................................................................5928

Viewing call history..........................................................................................................................................5929

Viewing call history details..............................................................................................................................5930

Adding an entry from the Call History to your contacts list..............................................................................6031

Removing an entry from call history................................................................................................................6032

Clearing all call history entries........................................................................................................................6033

Turning off call history.....................................................................................................................................6134

Chapter 10: Using USB Flash Drives with your phone........................................................6335

Adding contacts from an external file to your contacts list..............................................................................6336

Replacing your contacts list with an external file.............................................................................................6437

Copying your contacts list to a USB flash drive..............................................................................................6538

Temporarily using a USB contacts list.............................................................................................................6539

Using pictures from your USB device as a screensaver.................................................................................6640

Chapter 11: Getting your messages......................................................................................6741

Logging into your voice mail............................................................................................................................6742

Chapter 12: About Logging In to and Out of Your Telephone.............................................6943

Logging in to your telephone extension..........................................................................................................6944

Logging out of your telephone extension........................................................................................................7045

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Logging in as a guest user..............................................................................................................................701

Chapter 13: Avaya Home Screen Applications.....................................................................712

Adding World Clock locations..........................................................................................................................713

Viewing World Clock details............................................................................................................................724

Using the Weather application........................................................................................................................735

Using the Calculator........................................................................................................................................746

Chapter 14: Setting up a Bluetooth® headset.......................................................................777

Pairing a Bluetooth® headset with your phone...............................................................................................778

Operating a Bluetooth® headset.....................................................................................................................789

Index.........................................................................................................................................8110

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Chapter 1: Introduction to the 9621G/9641G2

Deskphone3

Your deskphone provides many features, including a touch-based Phone screen to view and4 manage your calls, a menu of options and settings, a calculator, Web applications like Weather5 and a World Clock, and access to your voicemail. The 9621G and 9641G Deskphones provide6 this information in color.7

The "G" designation in 9621G9641G means this deskphone model has a built-in Gigabit8 Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller9 display area than the 9641G Deskphone and does not have a USB or Bluetooth interface.10 Unless specifically stated elsewhere in this guide, the two models are essentially the same in11 terms of features and functionality.12

Not all functions and features described in this user guide may be available on your deskphone.13 If you find that a function or feature is not available, please contact your system administrator.14

Overview15

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Introduction to the 9621G/9641G Deskphone

2 The following table provides button/feature descriptions for the 9621G/9641G deskphone.3

Name Description

USB Port Insert a USB device (also called a memory stick, thumb drive, or flash

drive) to transfer contacts between your phone and an external data source; see Using USB Flash Drives with your phone on page 63 for more information. You can also recharge some battery-powered devices by using a USB cable to connect the device to your deskphone's USB port. Note: the 9621G does not have a USB port.

Message Waiting Indicator

Missed Call Indicator

Prompt Line View the prompt line to see helpful information, such as the expected

An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If visual alerting is enabled, this light flashes when you receive an incoming call.

The icon on the Call Log button is illuminated when you have missed calls. The top line shows the Missed Call icon and the number of calls missed.

action to take on a screen.

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Scrolling and Navigation

Name Description

Call Appearances The number of lines available on touchscreen deskphones depend on

how the Quick Touch panel is administered (see Setting the Quick

Touch panel on page 31. Touch the line to initiate or answer a call.

Line Buttons On touchscreen deskphones, call-related icons at the beginning of the

line show which lines are in use or available for calls. Touch the line to select it. Line buttons also indicate if a feature is enabled or disabled in the Feature view.

Softkeys Use the softkeys to act on objects displayed on the screen. The softkey

labels show you the action that each key produces.

Message Press the Message button to connect directly to your voicemail

system.

Navigation Arrows Touch the right-facing arrow at the upper right of a screen or to the

right of a list item to move to the next or a related screen.

Phone Press Phone to view and manage your calls.

Contacts Press Contacts to view the entries in your Contacts list.

Call Log Press Call Log to view the history of your outgoing, incoming, and

missed calls.

Home Press Home to configure options and settings, log out, access your

favorite contacts, view network information, and access the calculator, World Clock, and Weather applications (if available).

Volume Press Volume to adjust the volume of the handset, headset, speaker,

and ringer.

Headset Press Headset to use the headset if it is connected. Only HIS headset

cords are compatible with your phone.

Mute Press Mute to mute a call in progress. To take a call off mute, press

Mute again.

Speaker Press Speaker to use the speakerphone. To take a call off

speakerphone, lift the handset.

Forward Press Forward to display the Forwarding menu.

Scrolling and Navigation1

Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or2 down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in3 the designated direction or to activate scrolling “auto repeat.”4

To switch between call appearances and features, use the Features button or Calls button in5 the upper right of the Phone screen to switch between call appearances and features. Touch6

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Introduction to the 9621G/9641G Deskphone

Features to move from the Phone screen to the Features list, or touch Calls to move from the1 Features list to the Phone screen.2

When a list item has a “Details” button (a blue right-facing arrow), touching it shows more3 information about the item. For example, touching the arrow to the right of a contact name4 produces a detail screen showing all the numbers on file for that person.5

You act on objects such as a line or softkey by touching them or by touching the on-screen6 softkey labels. Softkey labels change according to the context. For example, touch a contact7 to place a call to that person, touch a line on the Phone screen to answer an incoming call,8 to go off hook to place a call, or to resume a call on hold.9

About Icons10

The icons in the following table indicate the state of a call, navigation choices, Call History11 types, Contact phone types, feature status, or the status of an attached or paired device.12

Depending on their purpose, some icons appear on the top line, for example, to notify you13 that a headset is active or that you have missed calls in the Call History. Other icons display14 on call appearance lines to show call states. Icons also appear on application screens like the15 Contacts list, Call History, or World Clock and Weather. Home screen icons are touch-based16 to let you initiate actions like changing telephone settings, accessing the Web browser, or17 accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator18 might make other, optional Home screen icons available to you that do not appear in this table.19 Such icons represent optional applications for which your administrator can provide20 information.21

Icon

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Description

Incoming call is ringing.

This call appearance line is not currently in use.

Call is active.

You placed this call on hold.

Your calls are being forwarded.

A bridged call appearance is in use.

EC500 is on.

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Icon Description

A conference call is active.

You placed a conference call on hold.

Speakerphone volume is being adjusted.

Headset volume is being adjusted.

Details button. Touch to display more information about a line item or to access related information screens.

Unnamed registration in effect.

About Icons

The call in progress is muted.

The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button.

Your administrator may place this icon on one of your softkeys as an energy-saving measure, or it appears on the Settings menu. Pressing this softkey turns the display backlight off. When the backlight is off, any activity on your telephone turns it back on.

Indicates that your phone is in an “Unnamed Registration” state, caused by not entering an extension within 60 seconds of being prompted for one or not entering a password. In this situation, your phone may register with its call server but will show only one call appearance, no features, and will allow only outgoing calls. To switch from the unnamed registration state, login with a valid extension and password.

Team icon indicating this team member is available. Your system administrator sets up teams as applicable.

Team icon indicating this team member is having calls forwarded.

Team icon indicating this team member is busy on a call and not available.

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Introduction to the 9621G/9641G Deskphone

Icon Description

Team icon indicating this team member is busy and is forwarding all calls.

Team busy and ring icon.

Team busy and ring (more) icon.

Team icon indicating a team member is calling.

Home screen icon that designates the general phone number for a favorite Contact. See Setting up favorites for more information.

Home screen icon that designates the home phone number for a favorite Contact. See Setting up favorites for more information.

Home screen icon that designates the work phone number for a favorite Contact. See Setting up favorites for more information.

Home screen icon that designates the mobile phone number for a favorite Contact. See Setting up favorites for more information.

Call History — all calls.

Call History Missed call.

Call History Outgoing call.

Call History Answered call.

Contact — General telephone number.

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Icon Description

Contact — Home telephone number.

Contact — Mobile Telephone number.

Contact — Work telephone number.

Contact — Favorite.

Feature is on.

Feature is off.

About Icons

Phone is paired with and able to communicate with a Bluetooth® headset.

Access the Home screen WML Browser application (if available).

Access the Home screen (telephone) Settings menu.

Access the Home screen Calculator application.

Access the Home screen World Clock application.

Access the Home screen Weather application.

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Introduction to the 9621G/9641G Deskphone

Icon Description

Weather is clear/fair.

Weather is partly cloudy.

Weather is cloudy.

Weather is a light rain.

Weather is rainy.

Weather is snowy.

Weather is icy.

Weather is thunderstorms.

Weather is windy.

Weather is severe storms.

See more Home screen icons.

See previous “page” of Home screen icons.

Access the Main Menu Clean Screen option.

Access the Main Menu Guest Login option.

Access the Main Menu Log out option.

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Administrative messages

Icon Description

Access the Main Menu Network info options.

Access the Options & Settings Screen and Sounds Options menu.

Access the Options & Settings Call Settings menu.

Access the Options & Settings Application Settings menu.

Access the Options & Settings Advanced Settings menu.

Administrative messages1

Your administrator can send important messages directly to your telephone, for example,2 notification of an early office closing due to inclement weather or information about an imminent3 service interruption.4

These types of messages can take any of the following forms:5

• a text message streaming across the top display line, accompanied by an audible alert,6

• an audio message broadcasting through the Speaker (or the headset if that device is7 active),8

• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions9 for canceling the message or resuming your previous activity, such as continuing a call.10

While receiving an audio message, you can switch between the Speaker, handset, and headset11 as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the12 volume, as you normally would during a call.13

Adjustable stand and display screen14

You can adjust the display screen to different angles. To move the display screen, gently pull15 from the top of the display screen towards you. As you pull the screen towards you, you will16 hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently17 pull the display screen all the way towards you and push to return it to its original flat position.18

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Introduction to the 9621G/9641G Deskphone

Using the On-screen Keyboard1

An on-screen keyboard appears when you add or edit a contact name or number, or when you2 personalize labels for your call appearances or features. You can switch between alphabetic3 and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.4

Use the diagrams that follow to add or change names, telephone numbers, or labels. Touching5 and holding the Backspace or cursor right/left buttons down produces an “automatic repeat”6 action that stops when you lift your finger or stylus. Remember to touch the “Done” check mark7 when you finish editing. Use the “Cancel” X to discard any edits and return to the previous8 screen, retaining the original information.9

Figure 1: Text Entry Keyboard10

Figure 2: Numeric Entry Keyboard12

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Cleaning the screen

Cleaning the screen1

Clean the touch screen periodically to remove fingerprints and other marks by using a soft,2 slightly damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen3 Cleaning to disable the touch screen so that you can clean it without initiating an action or4 application. Follow the instructions that display and press any phone button like Contacts or5 Home when you are done.6

Warning:7

Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.8 Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents9 to clean the touch screen. Do not get moisture into openings.10

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Introduction to the 9621G/9641G Deskphone

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Chapter 2: The Home Screen2

Press the Home button under the display to access the Home screen. The Home screen has3 icons that let you access your telephone's options and settings to adjust or customize them,4 access Web-based applications to get information about the time and weather in different parts5 of the world, display a calculator, view your phone and network settings, use Favorite speed6 dial buttons, and log out. The exact content of your Home screen depends on how your7 administrator has set up your system but it normally includes the following standard Avaya8 features:9

• Settings displays a menu that lets you change your call settings, the language in which10 information displays on the screen, the way your screen looks and sounds, pair your11 phone with a Bluetooth headset, log into a phone as a guest, clean your screen, log your12 phone out, and more.13

• World Clock shows the time and weather in different parts of the world.14

• Weather shows the current weather conditions in an area you choose and a short-term15 weather forecast.16

• Calculator provides a simple, four-function calculator.17

• My Pictures lets you use pictures from a USB device as your telephone screensaver.18

You can also use Contacts to put speed dial icons for up to eight Favorite numbers on your19 Home screen. Your administrator may make other Web-based applications available to you,20 for example, a corporate directory or support page. To invoke any application you see on the21 Home screen, touch its icon. If you have designated more than eight Favorites, or your22 administrator has enabled more than eight total WML and Avaya-provided applications, you23 have a second page for your Home screen. Touch the scroll bar on the right side of the Home24 screen to view the next page.25

Note:26

The Settings options that appear depend on how your extension was administered. Some27 options described in this guide may not be available to you.28

Options and Settings29

The Settings menu contains choices for:30

• Options & Settings31

• Bluetooth Setup32

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The Home Screen

• Network Information1

• Guest Login2

• Log Out3

• LightOff4

• Touch Screen Cleaning5

• About Avaya one-X6

The Options & Settings menu provides access to:7

• Call Settings, including choices for automatically displaying the Phone screen when you8

• Application Settings, including choices for personalizing button labels, for turning call11

• Screen & Sound Options, including choices for adjusting the brightness of your phone13

get an incoming call or when you place a call, turning call timers on or off, controlling how9 Redial works, turning Visual Alerting on or off, and more.10

logging on or off, and for including bridged calls in your call log12

display or an attached button module, changing the contrast on an attached button14 module, changing the ring pattern, selecting a different display language, showing the15 quick touch panel, and setting button clicks and tones.16

• Advanced Options, including choices for backing up and restoring your settings, options,17 and button labels. You can also set Automatic Gain Control (AGC) for your headset,18 handset, and/or speaker audio.19

• VPN Settings, if your deskphone is part of a Virtual Private Network and if you have20 authorization to view or change associated settings. If you are an authorized VPN user,21 see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16–22

602968) for information.23

Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you24 are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone25 model.26

Network Information shows summaries of network-related parameters for your phone, often27 used in troubleshooting with your administrator. For more information, see

Information.29

Guest Login lets you log in to another 9621G or 9641G phone and access your own phone's30 features and functionality.31

Log out is used when you want to sign off the phone, to protect your settings or to allow another32 user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out33 does not display unless your phone (and any associated button module) is in an idle state.34

LightOff has a corresponding Light Off icon, which you can touch to temporarily turn off the35 display (and any attached button module) to save energy until you next use the phone. For36 example, if you touch the LightOff icon, the display screen appears to be off, but if you get an37 incoming call, press one of the hard buttons on the phone, or pick up the handset to make a38 call, the display is restored to its normal brightness level.39

Viewing Network28

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Page 23

Options and Settings

Touch Screen Cleaning disables the display so you can remove fingerprints or other marks1 from the touch screen.2

About Avaya one-X provides the release number of your telephone software.3

Setting Go To Phone Screen on Calling4

Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when5 you make a call.6

1. Press Home.8

2. Touch Settings.9

3. Touch Options & Settings.10

4. Touch Call Settings.11

5. On the Call Settings menu, touch Go To Phone Screen on Calling to change it from12 Yes to No or No to Yes.13

6. Touch Save to save the setting or Cancel to return to the menu without saving.14

Setting Go To Phone Screen on Ringing16

Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when17 you get an incoming call.18

1. Press Home.20

2. Touch Settings.21

3. Touch Options & Settings.22

4. Touch Call Settings.23

5. On the Call Settings menu, touch the Go to Phone Screen on Ringing setting to24 change it from Yes to No or No to Yes.25

6. Touch Save to save the setting or Cancel to return to the menu without saving.26

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The Home Screen

Setting Go To Phone Screen on Answer1

Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen2 when you answer a call.3

1. Press Home.5

2. Touch Settings.6

3. Touch Options & Settings.7

4. Touch Call Settings.8

5. On the Call Settings menu, touch the Go to Phone Screen on Answer setting to9 change it from Yes to No or No to Yes.10

6. Touch Save to save the setting or Cancel to return to the menu without saving.11

Setting dialing options13

Your phone has two dialing options. You can dial as you normally would, for example, pick up14 the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set15 "edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the16 number, backspace to correct a digit if needed, and when ready, initiate the dialing process17 using a softkey.18

Note:19

Edit dialing may not be available to you, depending on how your system is administered.20

1. Press Home.22

2. Touch Settings.23

3. Touch Options & Settings.24

4. On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off25 (Disabled) or Off to On.26

5. Touch Save to save the setting or Cancel to return to the menu without saving.27

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Options and Settings

Changing the voice dialing setting1

1. Press Home.3

2. Touch Settings.4

3. Touch Options & Settings.5

4. On the Call Settings menu, touch Voice Dialing to change it from On to Off or Off to6 On.7

5. Touch Save to save the setting or Cancel to return to the menu without saving.8

Changing the voice dialing language10

1. Press Home.12

2. Touch Settings.13

3. Touch Options & Settings.14

4. On the Call Settings menu, touch Voice Dialing Language.15

5. Touch the line with the language you want voice dialing to recognize.16

6. Touch Yes to confirm the selected language.17

7. Touch Save to save the setting or Cancel to return to the menu without saving.18

Setting redial options20

You can set Redial to dial the last number you dialed or to display a list of the last numbers21 you dialed.22

1. Press Home.24

2. Touch Settings.25

3. Touch Options & Settings.26

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The Home Screen

Configuring call timers6

You can set your call settings to display the duration of calls. You can turn the call timer display7 on or off.8

4. On the Call Settings menu, touch Redial to change it from List (the last four, five, or1 six numbers display when you touch Redial, depending on your deskphone model)2 to One Number (touching Redial dials the last number called) or One Number to List.3

5. Touch Save to save the setting or Cancel to return to the menu without saving.4

1. Press Home.10

2. Touch Settings.11

3. Touch Options & Settings.12

4. On the Call Settings menu, touch Display Call Timers to change it from On to Off or13 Off to On.14

5. Touch Save to save the setting or Cancel to return to the menu without saving.15

Configuring visual alerts17

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right18 corner of the phone to flash. You can turn Visual Alerting on or off.19

1. Press Home.21

2. Touch Settings.22

3. Touch Options & Settings.23

4. On the Call Settings menu, touch Visual Alerting to change it from Off to On or On24 to Off.25

5. Touch Save to save the setting or Cancel to return to the menu without saving.26

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Options and Settings

Setting the audio path1

You can set your phone to go off-hook on the Speaker or the Headset when you make an on-2 hook call.3

This setting also determines whether the Voice Dialing feature gets its input from the Speaker4 or the Headset.5

1. Press Home.7

2. Touch Settings.8

3. Touch Options & Settings.9

4. Touch Call Settings.10

5. On the Call Settings menu, touch Audio Path.11

6. Touch the setting to toggle between the available choices.12

For example, if the current setting is “Handset” touching that line changes that13 setting to “Headset”. Touching the setting again changes it to “Speaker” and so on.14

Note:15

If the audio path is set to Headset and your headset uses switchhook control16 (typically true for wireless headsets), the Voice Dialing feature cannot receive17 input from the headset.18

7. Touch Save to save the setting or Cancel to return to the menu without saving.19

Setting contact names to display during calls21

You can set your phone to use names from your Contacts list when the calling or called party22 number matches a number on your Contacts list.23

1. Press Home.25

2. Touch Settings.26

3. Touch Options & Settings.27

4. Touch Call Settings.28

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The Home Screen

Adjusting the display brightness or contrast5

5. On the Call Settings menu, touch Pair Contacts to Calls to change it from Yes to No1 or No to Yes.2

6. Touch Save to save the setting or Cancel to return to the menu without saving.3

These settings adjust the brightness of either the deskphone or an attached Button Module,6 or the contrast of an attached button module. You cannot adjust a deskphone's color display7 contrast.8

Note:9

The 9621 IP Deskphone does not support button modules, therefore only brightness10 adjustment applies to that model.11

1. Press Home.13

2. Touch Settings.14

3. Touch Options & Settings.15

4. Touch Screen & Sound Options.16

5. On the Screen & Sounds menu, touch Brightness or Contrast.17

6. Touch either Phone Screen or Module, depending on which item's brightness or18 contrast you want to adjust.19

Note:20

Contrast adjustment applies only to an attached button module and not to the21 color display screen itself.22

7. Touch either end of the bar indicator to adjust the brightness or contrast, depending23 on which attribute you are adjusting.24

8. Touch Save to save the setting or Cancel to return to the menu without saving.25

Turning button click sounds on and off27

1. Press Home.29

2. Touch Settings.30

3. Touch Screen and Sound Options.31

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Options and Settings

4. Touch Button Clicks to change it from On to Off or Off to On.1

5. Touch Save to save the setting or Cancel to return to the menu without saving.2

Setting the Home screen to display when the phone is idle4

By default, your phone automatically displays the Home screen when there is no input or other5 activity for a specified time period. Set the Return to Home Screen option to No to display the6 screen saver instead of the Home screen upon timeout. The timeout duration is set by your7 administrator or, if not set, defaults to 10 minutes of inactivity.8

1. Press Home.10

2. Touch Settings.11

3. Touch Options & Settings.12

4. Touch Screen & Sound Options.13

5. On the Screen & Sounds menu, touch the Return to Home Screen setting to change14 it from Yes (the default) to No, or No to Yes.15

6. Touch Save to save the setting or Cancel to return to the menu without saving.16

Turning error tones on or off18

If the Error Tones option is On, your telephone produces audible feedback when you press a19 button that isn't valid or try to exceed the size of a text field. If you do not want to hear error20 beeps, set your error tone to Off.21

1. Press Home.23

2. Touch Settings.24

3. Touch Screen and Sound Options.25

4. On the Screen and Sounds menu, touch Error Tones to change it from On to Off or26 Off to On.27

5. Touch Save to save the setting or Cancel to return to the menu without saving.28

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The Home Screen

Turning large text on or off1

Choosing your ring tone9

You can choose your ring tone from two different sets of sounds. Classic ring tones are simple10 synthesized sounds. Rich ring tones are richer, more complex sounds. A check mark indicates11 which ring tone is currently selected.12

1. Press Home.3

2. Touch Settings.4

3. Touch Screen and Sound Options.5

4. Touch Text Size to change it from Off to On or On to Off.6

5. Touch Save to save the setting or Cancel to return to the menu without saving.7

1. Press Home.14

2. Touch Settings.15

3. Touch Options & Settings.16

4. Touch Screen and Sound Options.17

5. On the Screen and Sounds menu, touch Personalized Ringing.18

6. If you see a Scroll Bar, scroll to see the full list of ring tone options. To switch between19 the two sets of ring tones, touch Classic Tones or Rich Tones. Otherwise skip this20 step and proceed to the next step.21

7. Touch the ring tone to which you want to change.22

8. Touch Save to save the setting or Cancel to return to the menu without saving.23

Changing the display language25

1. Press Home.27

2. Touch Settings.28

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Options and Settings

3. Touch Options & Settings.1

4. Touch Screen and Sound Options.2

5. On the Screen and Sounds menu, touch Language.3

6. Touch the language to which you want to change.4

7. Touch Yes to confirm the selected language or Cancel to return to the menu without5 changing the language.6

Setting the Quick Touch panel8

When you use the Quick Touch panel, the Phone screen provides access to more of your9 features or speed dial buttons at a glance. You can set the Quick Touch Panel to display one10 (the default) or two lines, or set it not to display at all. Note that displaying the Quick Touch11 panel limits your call appearances display to three lines at a time.12

1. Press Home.14

2. Touch Settings.15

3. Touch Screen and Sound Options.16

4. On the Screen and Sounds menu, touch the Show Quick Touch Panel setting to17 change it from 1 Line to 2 Lines, from 2 Lines to No, or from No to 1 Line.18

5. Touch Save to save the setting or Cancel to return to the menu without saving.19

Personalizing button labels21

You can change the labels that are displayed for your extensions, features, and speed dial22 buttons. For example, you can change the label for your extension to "My Line." If you have a23 button module attached to your deskphone, you can change any of those labels as well; for24 example, you can change a Help Desk extension to read “Help Desk.”25

1. Edit the label using up to 13 characters.27

Press More then Clear to clear all text fields and start over.28

2. Press Home.29

Note:30

To edit a label on an attached Avaya BM12 Button Module, press the Edit button31 on the module instead and proceed to Step 7.32

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The Home Screen

3. Touch Settings.1

4. Touch Options & Settings.2

5. Touch Application Settings.3

6. On the Application Settings menu, touch Personalize Labels.4

7. Touch either Extensions... or Feature labels..., depending on which type of label you5 want to personalize.6

8. Touch the label you want to edit.7

9. Use the Edit keyboard to type the new label. For information about using the8 keyboard, see

10. Touch the checkmark to save the new label or Cancel to return to the menu without10

saving.11

11. You can revert back to the default button labels by pressing Home, then touching12 Settings > Application Settings > Restore Default Button Labels.13

Using the On-screen Keyboard on page 18.9

Backing up and restoring your data files15

In addition to the automatic backups of telephone information whenever you change or update16 options and settings, and depending on how your system is administered, you can initiate a17 manual backup of your data files. Data files are personal settings like contacts, favorites,18 personalized labels for your phone and any applicable button modules, call history, ring tones,19 and any other options and settings you may have set using the Home screen. Likewise, if20 administered, you can restore your data files to their previous settings using the manual restore21 option. Performing a manual backup or a manual restore of backed up files is not usually22 necessary, but your system administrator may ask you to do this in the event of system23 problems.24

1. Press Home.26

2. Touch Settings.27

3. Touch Options & Settings.28

4. Touch Advanced Options.29

5. Touch Backup/Restore.30

6. Touch the Manual Backup line to start the data file backup.31

The top line displays messages to inform you the backup is in progress and when32 the backup is complete.33

7. To restore your data from a backup file, touch the Manual Restore line.34

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Browser

The top line displays messages to inform you that data restoration from the backup1 file is in progress and when the restoration is finished. Your options and settings2 now reflect their previous values.3

Browser5

Your telephone includes a Web browser capability that can be used to present additional6 applications. The items available through the Web browser vary depending upon how your7 telephone is administered. Contact your system administrator with any questions.8

Access the browser through the Home screen, by pressing Home. If you don't see the Browser9 option on the Home screen, no Web applications are available for your phone.10

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The Home Screen

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Chapter 3: About Features2

Your administrator may have set up your telephone so that it presents the Features as3 described in this chapter together on one screen with your call appearances; if so, the features4 work as described in this chapter, but they do not appear on a separate Features menu. The5 Features menu gives you access to advanced telephony features, such as Directory,6 Abbreviated Dial, and Call Forwarding. Directory allows you to dial other users on your system7 by name. You can use Send All Calls and Call Forward to have your incoming calls sent to8 other numbers. When set to “on,” EC500 allows calls to your desk phone to also be sent to9 your cell phone. Forwarding features are also listed in the Forward menu. Your system10 administrator may also assign frequently-used features to softkeys, to give you quick11 access.Note that any features assigned to an attached Button Module will not display on the12 Features menu. The particular features available to you depend on what your administrator13 has assigned to your phone.14

Your administrator may also place selected features on softkeys on the call appearance15 (Phone) screen. For more information about what features and options are available for your16 extension, contact your system administrator.17

Accessing the Features menu18

From the Phone screen, touch the Features button at the upper right corner to view20 the Features menu.21

The LED icon next to the feature name indicates if the feature is currently on or off. If22 the LED to the left of the feature label is green, the feature is on.23

Note:24

To return to the main Phone screen, touch the Calls button at the upper right corner.25

Feature Table27

Feature names are often abbreviated to fit your deskphone or button module display area. Use28 this table as a cross-reference to standard feature names and their corresponding common29 abbreviations. Depending on how your system is administered, not all features shown here30

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About Features

may be available to you. For detailed information about a feature, contact your system1 administrator.2

Feature Name Common Abbreviation

Automatic Dialing Phone number or extension set up by your administrator

Automatic Intercom Auto Icom or AI

Automatic Callback Auto Callback; AutoCB

Call Forwarding All Calls Cfrwd or CFwrd with a third-party's extension if

as an auto-dial number, followed by a telephone icon, “Autodial.” or “AD.”

applicable

Call Forwarding Busy/Don't Answer

Park a Call Call park

Call Pickup Call pickup

Calling Party Number Blocking CPN Block

Calling Party Number Unblocing CPN Unblock

Dial Intercom Dial Icom

Directed Call Pickup Dir Pickup

EC500 EC500

Exclusion (Calling Party) Exclusion

EC500 Extended Calling Extend Call

Extended Call Pickup Ext Pickup

Malicious Call Tracing Activation MCT Act

One-step Recording Audix Record

Priority Calling Priority Call

Send All Calls SAC or SAC with a third-party's extension, if applicable

CFBDA

Whisper Page Whisper Act

Note:3

If you have personalized labels for any of the features available to you, the personalized4 label is displayed instead of the feature abbreviations shown here.5

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Calling a person from the directory

Calling a person from the directory1

The Directory feature allows you to dial other users in your system by name.2

1. From the Phone screen, scroll right to access the Features menu, select Directory,4

and press Select or OK.5

2. From the Phone screen, touch Features and select Directory.6

3. Use the dialpad keys to start spelling the last name of the person you want to call.7

Press each dialpad key one time for each corresponding letter. For example, for8 “Hill”, press 4,4,5,5.9

4. Select Next to view the next name alphabetically in the directory, if necessary.10

5. Touch Make Call when you see the name you want to dial the call.11

Configuring simultaneous ringing for multiple telephones13 (EC500)14

The EC500 feature allows you to have incoming calls to your desk phone ring on your office15 telephone and your cell phone at the same time. This allows you to answer office calls while16 you are away from your desk. The cell phone number is programmed by your system17 administrator.18

1. From the Phone screen, scroll right to access the Features menu.20

2. Touch EC 500.21

Note:22

When EC500 is on, the top line displays a cell phone icon; see About Icons on23 page 12 for an illustration.24

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About Features

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Chapter 4: Answering a call2

When you receive an incoming call, the incoming call is usually selected automatically.3 However, if you are already on a call or if you receive more than one incoming call at a time,4 you may need to select the call you want to answer manually.5

An incoming call displays as a green line with a ringing bell icon. To answer the call just touch6 the call appearance line.7

Note:8

Depending on how your telephone is administered, there may be some differences in the9 steps this procedure describes.10

Answer an incoming call in one of the following ways:12

• If you are not on another call, lift the handset, touch the ringing call appearance13

line, press Speaker to answer using the speakerphone, or press Headset to14 answer using the headset.15

• If you are on another call, you may need to put the active call on Hold first before16 answering the new call. If the telephone does automatically display the incoming17 call, you can touch Ans Hold to automatically put the first call on Hold when you18 answer the new call. Alternately, you can touch Ans Drop to automatically drop19 the first call when you answer the new call.20

To automatically display the Phone screen whenever you receive an incoming call,21 set the Go to Phone Screen on Ringing option to Yes (see

Screen on ringing).23

Setting the Go to Phone22

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Answering a call

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Chapter 5: Making a call2

If you are not on a call, simply dial the number you want to call. Use the Phone screen to view3 and manage calls. Press Phone to view the main Phone screen at any time. When the Phone4 screen is displayed, press Phone to move to the top of the call appearance list.5

1. Lift the handset, or press Speaker or Headset (if applicable) or touch an idle call7

appearance line.8

2. Dial the number you want to call. If you have a favorite icon on the Home screen9 for the person you want to call, just touch that icon to initiate dialing.10

Making an emergency call12

You do not have to be logged in to make an emergency call. If emergency calling was set up13 by your system administrator, the Phone screen has an Emergency softkey to immediately14 connect you with a preset emergency services number.15

1. Touch the Emerg. softkey. If you do not see an Emerg. softkey, pick up the handset17 or press the Phone button, then touch the Emerg. softkey.18

2. Some phone systems will call back to confirm the emergency status. The phone19 automatically answers the incoming call on the Speaker and displays “Emergency20 Call in Progress”.21

3. To end the emergency call, touch the Drop softkey or press the Speaker button.22

Clearing a number24

Touch Clear to erase all dialed digits and enter a new number.26

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Making a call

Redialing a number1

1. From the Phone screen, touch Redial.3

The last number will be redialed or you will see a list of the most recent numbers4 that you have dialed, from which you can select one to redial. See

options on page 25 for information on redial settings.6

Note:7

Your system administrator can disable Redial functionality.8

2. Touch the number you want to redial.9

Setting redial5

Using voice dialing11

You can say a name to search for and call any contact when voice dialing is set to on. You can12 optionally add a qualifier like "at home" or "mobile" with the name to get to a specific number13 for the contact. The first two times you use voice dialing, a help screen displays to assist you14 in using this feature.15

1. Press Contacts.17 If Voice dialing is enabled, a Voice softkey displays.18

2. When voice dialing is active a green bar displays on the top of the Voice softkey. If19 you don't say a name, after a while voice dialing times out and the green bar20 disappears.If no tone is generated or if no green bar appears next to the Voice21 softkey, touch Voice again to restart voice dialing.22

Note:23

To make voice-initiated dialing available each time you access your contacts, see 24

Changing the voice dialing setting on page 25. To change the language you want25

to use for voice dialing commands, see Changing the voice dialing language on26 page 25.27

3. Within a few seconds or as soon as you hear the tone, say the name of the person28 you want to call.29

You can say the name in first name, last name order even if the name is displayed as30 last name, first name order (and separated by a comma) in your Contacts list. You31 can add a qualifier, for example, “at home”, “at office”, “mobile phone”, “cell phone”,32 or say one of the contact number types (Home, Work, Mobile) with the name. For33

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Making a call using edit dialing

example, to reach Sam Jones at his primary number you can simply say “Sam1 Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.”2

Note:3

If you don't add a qualifier and multiple numbers exist for that contact, the4 telephone always dials the first number listed.5

4. When one or more contacts display:6

• Touch the entry you want to dial, or scroll to a different number and touch Call.7

• Touch the Details button to view all of the numbers for a contact.8

• If none of the matches represent the contact/number you want, touch Retry9

and repeat the voice-initiated dialing command from Step 3.10

• Touch Cancel to exit voice dialing and return to the main contacts screen.11

Making a call using edit dialing13

Prerequisites14

Your system administrator has to authorize this function. To set up edit dialing, see Setting15

dialing options on page 24.16

Edit dialing works just like making a call on your cell phone - just start entering the number18 without hearing a dial tone. Using the Bksp softkey, you can backspace to "edit" the number19 before actually dialing it.20

1. From the Phone screen, enter the number you want to call.22

2. To edit the number touch the Bksp softkey to erase the previous character, one23 character at a time. To remove the entire number, touch Clear.24

3. Touch Call.25

Calling a person from the contacts list27

You can call someone in your Contacts list by saying their name (see Using voice dialing on28 page 42) or by touching the name in the list. You can find a name by scrolling to it, or by29 using the search box. Use the dialpad keys to enter the first few letters of the name and the30 screen will scroll to the first match in your list. When you find the entry you want, touch that31

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Making a call

line to dial that contact's primary number. If you have entered additional numbers for that1 contact, you can touch the Details button to see them, then touch the number you want to dial.2

1. Press the Contacts button.4

2. Locate the contact you want by starting to type the person's name as it is listed.5

For example, if you added John Smith to your Contacts List as “Smith, John” you6 would start typing his last name rather than his first name. Each time you press the7 dialpad, the list display shifts to match your input. Alternately, you can scroll up or8 down to locate the contact.9

3. To call the contact's primary number, touch the line on which the contact name10 appears.11

4. To call a non-primary number, touch the Details button to move to the detail12 information for the contact, then touch the desired number.13

Calling a person from call history15

1. Press the History button.17

2. Touch the appropriate Call Log icon at the top right of the screen to view All Calls,18 Missed Calls, Answered Calls, or Outgoing Calls.19

For icon descriptions see

Depending on administration, returning a Missed Call may result in that Call Log21 history entry being deleted when the calls goes through.22

3. If you don't see the name of the person you want, scroll down until the name23 displays.24

4. When you see the name of the person you want to call, touch it to dial the25 corresponding number.26

About Icons on page 12.20

Making a call using a “click to dial” link28

You can make a call using a “click to dial link” on a Web page or any other screen that provides a29 dialing link. Typically, a handset icon indicates a line with this type of link.30

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Chapter 6: Standard Call-Related Features2

Your deskphone offers standard call-related features like muting a call, transferring a call,3 forwarding calls, and conferencing.4

Depending on the action you want, either press the appropriate button on the face of the phone5 or touch the appropriate softkey while on the call.6

Muting a call7

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute8 will be turned off.9

1. Touch Mute during a call so that the other person cannot hear you.11

2. Touch Mute again to unmute the call.12

Putting a call on hold14

1. If you are not active on the line you want to put on hold, touch that line.16

2. Touch Hold.17

Note:18

A hold timer may display when you put a call on hold. For more information, see 19

Configuring call timers on page 26.20

3. Touch Resume or the call appearance of the held call to retrieve the call.21

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Standard Call-Related Features

Transferring a Call1

1. From the Phone screen, with the call you want to transfer active, touch Transfer.3

2. Dial the number to which you want to transfer the call.4

3. Touch Complete to transfer the call.5

Conference calls7

You can use conference calls to speak with up to five people in different locations on the same8 call. Additional conferencing options may be available through Expanded Meet-Me9 Conferencing. Contact your system administrator for more information about this feature.10

Setting up a conference call11

1. Select any idle call appearance and dial the first conference participant.13

2. From the Phone screen, touch Conference.14

3. Dial the telephone number, or call the person from the Contacts list, or call the15 person from the Call Log list.16

4. When the person answers, touch Join to add the person to the existing call.17

5. Touch Add.18

6. Repeat these steps to add another person to the conference call.19

7. To see a list of the conference participants, touch the Details button on the20 Conference Call line and then either:21

• Touch a participant name and touch Silence to mute the person.22

• Touch a participant name and touch Drop to drop this person from the23

conference call.24

• Touch Refresh to refresh the conference details.25

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Conference calls

• Touch Back to exit the conference details screen and return to the Phone1

screen.2

Adding a person on hold to a conference call4

1. From the Phone screen, select your active call.6

2. Touch Conf, or Add if you are already in a conference.7

3. Select the call on hold that you want to add to the conference.8

4. Touch Resume to take the call off hold.9

5. Touch Join to add the person to the conference call.10

Putting a conference call on hold12

When you put a conference call on hold, the other parties can still talk to each other.13

Touch Hold during a conference call.15

Muting a person on a conference call17

You may be able to silence a person on a conference call using the Silence softkey. The18 individual muting feature is not available on all systems. If you do not see Silence when you19 choose a person, you cannot mute that person.20

1. From the Phone screen, touch More > Details during a conference call.22

2. Select the person you want to mute.23

3. Touch Silence.24

4. Touch Silence again to take the person off mute.25

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Standard Call-Related Features

Dropping a person from a conference call1

This feature is not available on all systems.2

1. From the Phone screen, select your active call.4

2. Touch More then Details.5

3. Select the person you want to drop.6

4. Touch Drop.7

Forwarding calls9

You can forward your incoming calls to another number or to voicemail. If call forwarding is10 turned on, a Forwarding icon appears on the top line of your display screen and the Forward11 button is illuminated. Alternately, you may have your forwarding feature(s) available on a Quick12 Touch panel, if your administrator has set up this capability. When the Forward button light is13 on, one or more of the forwarding features are active. You can choose from a number of14 forwarding features, including Send All Calls and Call Forward. The forwarding features15 available on your phone depend on the options your system administrator has set. For more16 information about the options available to you, contact your system administrator.17

Send All Calls18

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage19 number, typically your voicemail. Incoming calls ring once at your extension and then go directly20 to a number which is set by your system administrator. Pressing Send All turns Send All Calls21 on. If it is already on, pressing Send All turns it off. Touching the Send All softkey turns Send22 All Calls on, changing the appearance of that softkey to indicate the feature is on. If this feature23 is already on, touching the Send All softkey turns the feature off and the softkey appears24 normal. You can also turn Send All Calls on or off by using the telephone Features list.25

Touch Send All or touch Forward to access the main Forwarding menu, then touch27 Send All Calls to turn Send All Calls on or off.28

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Forwarding calls

Forwarding calls1

Several forwarding features may be available so you can set a number to which your calls will2 be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding3 features are listed on a Forwarding features menu.4

1. Touch Forward to access the main Forwarding menu.6

2. From the Phone screen, scroll right to access the Features menu.7

3. Touch the forwarding feature you want to activate or deactivate.8 When you turn on the Call Forwarding feature, you hear a tone prompting you to9 enter the forwarding number.10

4. Enter the number to which you want to forward your calls.11 After you enter the forwarding number, you hear a confirmation tone.12

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Standard Call-Related Features

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Chapter 7: Bridged call appearances2

Your phone may show one or more bridged call appearances on the display screen in addition3 to your own call appearances. A bridged call appearance typically belongs to someone else,4 but bridging allows you to see if that call appearance is in use, answer calls on that appearance,5 or join a call in progress on that call appearance from your telephone. You can also make6 outgoing calls on a bridged call appearance when it is not in use.7

Answering a call on a bridged line8

Answering a call on a bridged line is basically the same as a call on a primary line.9

1. Touch the bridged call that you want to answer.11

The ringing line will typically be selected automatically. If you are on another call12 when a call comes in to a bridged line, you have to select the ringing line (just like13 for an incoming call to a primary line).14

2. Touch Answer.15

Joining a call on a bridged line17

You can join an existing call on a bridged line.18

Touch the call appearance of the bridged call in progress that you want to join.20

Making an outgoing call on a bridged line22

When you make a call on a bridged line, you are using another person’s line. The caller ID23 may show the call as coming from you or coming from the person whose line you are using. If24

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Bridged call appearances

you have any questions about how the name or extension displays to the person you are1 calling, contact your system administrator.2

1. Touch the bridged line you want to use.4

2. Dial the telephone number, or call the person from the Contacts list, or call the5

person from the Call Log list.6

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Chapter 8: Contacts2

You can save up to 250 names and up to 3 telephone numbers per name. You can use voice3 dialing to speak the contact name; see Using voice dialing on page 42 for information. You can4 also import or export a Contact list using a USB device; see

phone on page 63 for information.6

Note:7

When you press the Contacts button you may not see all the functionality described in this8 chapter. This would be because your system administrator has disabled changes to9 Contacts.10

Searching for a contact11

You can search for any name by typing a full name or you can type just a few letters of the12 name and let the telephone display matching entries. For example, if you press 3, the Contacts13 list might display entries starting with D, E, F, or 3 depending on how you set up your contacts.14 With each successive key you press, the Contacts list “drills down” to display more matches.15

Using USB Flash Drives with your5

1. Press Contacts.17

2. With the phone on-hook, use the dialpad to start typing the name for which you want18 to search.19

Keep in mind how your Contact list is set up. If you set up your contacts as “Last20 Name, First Name” start typing the letters of the last name. If you have set up your21 Contacts using a different scheme, type the most likely letter(s) that would match22 the contact you want to find.23

3. When you see the contact you want:24

• Touch the contact's phone number to dial the person, or25

• Touch the Details button next to the contact's phone number to select a26

different phone number for or see detail information about this contact.27

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Contacts

Viewing contact details1

1. Press Contacts.3

2. Find the contact you want to view. If necessary, scroll to it or use the searchbox.4

3. If you have entered more than one number for a contact, touch the Details button5 on the Contact line to see all the phone numbers for this person.6

Using Details is the only way to view or dial a second or third number for a contact.7

4. Take one of the following actions:8

• Touch a number to dial it.9

• Touch Edit to change the detail information on this person.10

• Touch Delete to remove this person from your Contacts list.11

• Touch Back to return to the Contacts list.12

Adding a new contact14

1. Press Contacts.16

2. Touch New.17

3. Enter the name using the keyboard. See Using the On-screen Keyboard on page 1818 for more information.19

4. Touch the check mark to move to the number entry screen.20

5. Enter the primary telephone number using the keyboard. The primary number is the21 first number entered and the one that will always display on the Contacts list without22 having to go into contact details.23

6. Touch the check mark to indicate you are finished entering the name and primary24 telephone number.25 The telephone displays your entries in a business card format.26

7. Take one of the following actions:27

• To change the name, touch that line and edit the entry following Step 3.28

• To change the number, touch that line and edit the entry.29

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Editing a contact

• Touch a blank line to add another number using the on-screen keyboard, then1 touch the applicable icon representing the type of number (mobile, work, or2 home). Repeat this step if you want to add a third number for the new contact.3

• Touch Cancel to return to the Contacts list without saving the new contact4 information.5

• Touch Primary to change the primary number. See

Contact Number on page 56 for more information.7

8. Touch Save.8

Changing the Primary6

Editing a contact10

1. Press Contacts.12

2. Search for the contact you want to edit.13

3. Touch the Details button to the right of the contact to display detail information.14

4. Touch + to add another number for the contact or touch Edit to edit the name or any15

of the numbers.16

5. To edit a name or number, take one of the following actions:17

• Touch Primary to change the primary number. See

Contact Number on page 56 for more information.19

Changing the Primary18

• Touch the Name or number you want to edit.20

• Touch a blank line to add a number.21

• Touch Cancel to return to the Contacts list.22

6. Use the onscreen keyboard to make changes to the contact information. See

the On-screen Keyboard on page 18 for more information.24

7. Touch Done.25

8. To change other contact information, repeat Steps 5 through 7.26

9. When you finish changing contact information, touch Save.27

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Using23

Page 56

Contacts

Setting up Favorite contacts1

You can assign up to sixteen “favorite” numbers from your Contacts list as one-touch speed2 dial buttons on the Home screen. A contact must be set up before you can assign any3 associated phone numbers as favorites.4

1. Press Contacts.6

2. Search for the contact you want to set up as a favorite.7

3. Touch the Details button for the contact to display detail information.8

4. Touch Favorite.9

5. Touch the number you want to set as a favorite.10

6. Enter a caption or label you want to appear on the Home screen for this favorite.11 See

Using the On-screen Keyboard on page 18 if you need help entering the caption12

or label text.13

7. If you entered the caption or label using the on-screen keyboard, touch Done.14 Otherwise proceed to Step 8.15

8. Touch Save.16

Note:17

To remove a favorite contact number from the Home screen, follow the same18 procedure as for setting up a favorite and touch the number to toggle it from on to19 off. Make sure its status has changed, then touch Save.20

9. Repeat Steps 3 through 7 to set up another favorite contact.21

Changing the Primary Contact Number23

If a contact has two or three numbers, the primary contact number is the first number in the24 list. It is the number dialed when you touch a contact in the Contacts list. By default, the first25 number you enter for a contact is the primary number.26

1. Press Contacts.28

2. Search for the contact whose primary number you want to change.29

3. Touch the Details button for the contact to display detail information.30

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Deleting a contact

4. Touch Edit.1

5. Touch Primary.2

6. Touch the number you want to become the new primary number.3

7. Touch Done.4

8. Touch Save.5

Deleting a contact7

1. Press Contacts.9

2. Touch the Details button on the contact you want to delete.10

3. Touch Delete.11

4. Touch Delete again to confirm or Cancel to cancel the deletion and return to the12 Contact list.13

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Contacts

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Chapter 9: Call History2

The History screen provides a list of recent calls, with information about call disposition3 (missed, answered, or outgoing) and with caller name and number (where available), call time,4 and call duration. Call History also shows bridged calls and the number of missed calls from5 a given calling number up for another person or that you missed and were answered by6 someone else in your pickup group. When you have one or more missed calls, the Call Log7 button lights and the Missed Calls icon and the number of missed calls display on the top line.8 To call a person listed in your Call History, see

Viewing call history10

1. Press History.12

You can go to the top of the list by pressing History again.13

Calling a person from call history on page 44.9

2. If you want to see a different list, touch the applicable icon at the upper right14 representing answered, outgoing, or missed calls.15

3. Scroll up or down to view the entries on the list.16

Viewing call history details18

1. Press History.20

2. If you want to see a different list, touch the icon at the upper right representing the list21 you want to view.22

3. If you don't see the call whose details you want to review, use the scroll bar to find23 it.24

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Call History

Adding an entry from the Call History to your contacts list5

4. Touch the right arrow on the call for which you want to see detail information.1

5. Touch Back to return to the list view, or touch Delete to remove this call from the2 log, or touch +Contact to add this person and phone number to your Contacts list.3

1. Press History.7

2. Touch the Details button of the number you want to add to your Contacts list.8

3. Touch +Contact.9

4. Edit the name and telephone number, if necessary.10

5. Touch Done then Save.11

Removing an entry from call history13

1. Press History.15

2. If you don't see the entry you want to delete, use the scroll bar to find it.16

3. Touch the Details button for the entry you want to delete to see detail information17 about the call.18

4. Touch Delete.19

5. Touch Delete again to confirm, or touch Cancel if you do not want to delete this20 entry.21

Clearing all call history entries23

Clearing all entries from the call history deletes all of the entries for the specific list you are24 viewing. For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted.25 However, if you are viewing the All Calls list, touching Clear All deletes all calls.26

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Turning off call history

1. Press History.2

2. If you do not want to delete all calls, touch the icon at the upper right representing3 the list you want to clear.4

3. Touch Clear All to delete all of the entries in the list you are viewing.5

4. Touch Clear All to confirm.6

Turning off call history8

You can turn call logging on or off. If you have bridged call appearances on your phone, you9 can choose whether or not to include calls to your bridged lines in your call log.10

1. Press Home.12

2. Touch Settings.13

3. Touch Options & Settings.14

4. Touch Application Settings.15

5. Touch History to change the setting to or from Yes or No.16

To turn logging of bridged lines from Yes to No, touch Log Bridged Calls.17

6. Touch Save to save the new setting or Cancel to return to the Application Settings18 menu.19

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Call History

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Chapter 10: Using USB Flash Drives with2

your phone3

Subject to your administrator's permission, if your telephone has a USB interface and you have4 a USB (Universal Serial Bus) flash drive (also called a thumb drive or memory stick), you can5 log into your phone from anywhere in the world, add contacts to your Contacts list from an E-6 mail or other PC software program, and display pictures from the device on your phone as a7 screensaver. You can also copy your contact list from your phone to a USB flash drive, replace8 the contents of your phone's current contact list with those on the USB flash drive, or9 temporarily use the flash drive's contacts instead of your phone's contact list.10

Note:11

The 9621 IP Deskphone does not have a USB interface.12

Avaya offers a PC application called Avaya one-X™ Deskphone USB Companion to help set13 up your USB device/phone options. Your administrator has certain setup responsibilities and14 can then help you determine which options are available to you and how to use the tool to set15 them up.16

Note:17

USB Login: If you have automatic USB login capability, the only Contacts you can see are18 those on the USB device itself. Note that when you use the USB login, the Log Out menu19 option is not available to you; the only way you can log your phone out is by removing the20 USB device.21

After setup, inserting the flash drive into the telephone's USB jack produces either a list of USB22 actions/options or a display message notifying you that you cannot proceed because your23 device is not supported or the device exceeds the telephone's available power. Whether power24 is provided to the phone's USB interface depends on how the phone is powered and25 administration settings. Only FAT or FAT32 file systems are currently supported; USB drives26 with NTFS file systems are not supported. Multiple LUNS are not supported.27

Adding contacts from an external file to your contacts list28

Use a USB flash drive to add contacts from an external file to your contacts list. Keep in mind29 that your contacts list cannot have more than 250 incoming entries. Contact files merged or30 written to the phone's contacts list must be in a specific format. One way to ensure that the31 file is in the proper format is to export your telephone's Contacts list to your USB device, which32 automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that33

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Using USB Flash Drives with your phone

uses macros to convert your Outlook contacts into the Contacts format the telephone uses.1 For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support2 site at http://www.avaya.com/support.3

1. Plug the USB device into the jack near the center top edge of your phone.5

2. Touch Select to select Merge file and phone contacts.6

The Merge option is shown only when both the USB file and the phone have7 contacts.8

3. The merge occurs automatically. When complete, review the statistics displayed,9 which show the number of entries, duplicates, and any errors.10

4. Touch Save to write the merged Contacts list back to the USB device and return to11 the list of contacts/USB actions or touch Exit to return to the list of contacts/USB12 actions without writing the merged file to the USB device.13

Note:14

Attempts to merge more than the 250 entries allowed produces a List Full screen15 which lets you either save the partial list (the first 250 entries) or cancel the merge16 without writing the external file's contents to the telephone.17

Replacing your contacts list with an external file19

Use a USB flash drive to replace your entire contacts list with the contacts from an external20 file. Incoming contacts must have a name and at least one and no more than three telephone21 numbers with associated types. If not provided, the type of number will default to the general22 type. Your system administrator can provide detailed format information about external data23 source files.24

1. Plug the USB flash drive into the jack near thecenter top edge of your phone.26

2. Either scroll to Replace phone contacts with file then touch Select or touch the27 Replace phone contacts with file line directly.28

3. Review the statistics displayed, which show the number of valid and invalid entries,29 and if applicable, how many entries exceed the 250 contact phone maximum.30

4. Touch Save to overwrite and replace your contacts list with the file on your USB31 device or Cancel to cancel the replacement and retain your current contact list.32

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Copying your contacts list to a USB flash drive

Copying your contacts list to a USB flash drive1

You can copy your entire contact list from your phone to a USB flash drive for safekeeping or to2 use in an external software program. If the USB flash drive already contains a contact file, you3 must first confirm that you want to replace that file.4

1. Plug the USB flash drive into the jack near the center top edge of your phone.6

2. Either scroll to Write file with phone contacts using the scroll control then touch7 Select or touch the Write file with phone contacts line directly.8

3. Touch OK.9

4. If your USB device currently has a contacts file on it, touch Save to confirm that you10 want to overwrite that file with the telephone's contact list.11

Temporarily using a USB contacts list13

You can temporarily use a contacts file on a USB flash drive rather than your phone's contact list14 as long the USB flash drive remains attached to the phone. For example, copy your contacts15 list to your USB flash drive and take the device with you while traveling. If you have access16 to a guest phone with the latest telephone software at another site, you can attach the USB17 flash drive and use your contacts list.18

1. Plug the USB flash drive with the contacts file you want to use into the jack near the20 center top edge of your phone.21

2. Either scroll to Use contacts file while present using the scroll control then touch22 Select or touch the Use contacts file while present line directly.23

3. Touch OK to access the contacts list on your USB flash drive.24

Any changes or updates you make to your contacts list while the USB device is25 connected affect only the temporary file on the USB device, and not your “regular”26 telephone contacts list.27

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Using USB Flash Drives with your phone

Using pictures from your USB device as a screensaver1

If your USB device has a top level directory named \Pictures or another picture directory2 that is properly administered, you can use pictures in that directory as your phone's3 screensaver. Each picture displays for 5 seconds unless you specify a different value (from 54 seconds to 999 seconds). The maximum allowable height and width for each picture is 500 x5 612 pixels. Your administrator can help you set up this feature. Your administrator can also6 disable this feature, in which case the ”My Pictures” option will not appear on the Home screen.7

In addition to the features described in the the Avaya one-X™ Deskphone USB Companion application includes a utility program to9 convert your pictures to the correct format.10

1. Plug the USB device into the jack near the center top edge of your phone.12

2. At the phone, press the Home button.13

3. Select My Pictures to immediately begin displaying the pictures from your USB14 picture directory on the phone and then whenever the screen display “times out”15 after the administered idle period.16

Note:17

If you disconnect the USB device from the telephone, the standard screensaver18 replaces your pictures after the designated idle period.19

Using USB Flash Drives with your phone on page 638

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Chapter 11: Getting your messages2

Press the Message button to connect directly to your voicemail system.4

The lighted Message button and a red light on the upper right-hand corner of your5 telephone indicate when you have messages waiting. Your messages are an6 administered function. Contact your system administrator with any questions.7

Logging into your voice mail9

1. To log in to your voice mail, press the Message button.11

2. Follow the voice prompts from your voice mail system.12

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Getting your messages

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Chapter 12: About Logging In to and Out of2

Your Telephone3

Logging in and out maintains your preferences, call information, and options if you share a4 telephone with other users. Log out to prevent unauthorized use of your telephone during an5 absence.6

Note:7

Depending on how your phone is administered, for example, whether Call Log backup is8 enabled or not, Call Log information may be lost when you log out your extension.9

Your administrator may provide you with a USB device with a pre-programmed Extension and10 Password in it, or may provide you with a PC-based tool for putting this information on a USB11 device. This will enable you to use the USB device to log in to the administered Extension and12 Password automatically, from any telephone in your system. See your administrator for details.13 If you log in with the USB Login option, the only way to log out is by removing the USB device14 from the phone connection.15

Note:16

When you use the USB Login, the only Contacts you will be able to see are the Contacts17 on the USB device. See Using USB Flash Drives with your phone on page 63 for more18 information.19

Logging in to your telephone extension20

1. Enter your extension.23

2. Touch Enter.24

3. Enter your password.25

4. Touch Enter.26

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About Logging In to and Out of Your Telephone

Logging out of your telephone extension1

1. Press Home.3

2. Touch Settings.4

3. Touch Log Out5

4. Touch Log Out to confirm.6

Logging in as a guest user8

Log in to another touch—based phone as a guest to retain the features and functionality of9 your own phone. For example, if you are temporarily using a visitor's office telephone but want10 to have your Contacts list available. The telephone must be on-hook to select this feature.11

1. Touch Home.13

2. Touch Settings.14

3. Select Guest Login.15

4. Enter your extension.16

5. Touch Enter.17

6. Touch Password.18

7. Enter your password.19

8. Touch Enter.20

9. Touch the left or right arrow to select the expected amount of time you will use this21 phone. You can log out as a guest at any time despite the duration you select.22

10. Touch Enter.23

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Chapter 13: Avaya Home Screen2

Applications3

Avaya provides three useful applications with your phone. The World Clock application allows4 you to find out the time, temperature, day, and date in a selected city or country. The Weather5 application provides forecast information via an internet service for a location you specify. The6 Calculator application lets you perform calculations using the touch screen.7

Note:8

If you press the Home button and don't see any or all of the applications this chapter9 describes, your administrator has not made the application(s) available to you.10

Adding World Clock locations16

You can set up as many as six locations for which you can track the time and related17 information. Once you set up one or more locations, the World Clock application will display18 the associated time of day and an icon representing the current weather condition for the19 location. You can tell at a glance whether it is day or night at a location; when the background20 color of a location is sky blue the time shown is after sunrise and before sunset and if the21 background color is dark blue the time shown is after sunset and before sunrise. You can also22 see detailed information about a selected location which includes the time, day, date,23 temperature and current weather conditions; see for more information. World Clock weather information is updated every three hours.25

Note:26

If you press the Home button and don't see the World Clock application, your administrator27 has not made this application available to you.28

Note:29

This application relies on internet connectivity to retrieve location-specific information. If30 access to the internet or the Weather.com service is interrupted or if the particular location31 does not return data, a Warning icon will display.32

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Viewing World Clock details on page 7224

Page 72

Avaya Home Screen Applications

1. Press Home.2

2. Touch World Clock.3

3. Take one of the following actions:4

• If this is not the first time you are accessing the World Clock application,5

• If this is the first time you are accessing the World Clock application, you will7

proceed to Step 4.6

automatically be presented with the Location Entry screen on which you can8 enter either a United States Postal Zip Code, a City, a City and State, or a City9 and Country. Your entry can be up to 60 characters in length. For information10 about using the keyboard, see Save the location using the check mark on the on-screen keyboard.12

Note:13

If there is more than one possible match for the location you entered, a14 screen displays a list of up to 10 potential locations. Touch a location on the15 list to select it as your location or touch Back to return to the Location Entry16 screen without making a selection. If you don't see the location you want,17 touch Back and enter more information, such as a comma followed by a18 country name.19

Using the On-screen Keyboard on page 18.11

4. When the Locations screen displays, you can:20

• Touch Add to add another location, use the on-screen keyboard to enter the21

information as described in Step 3 and save it using the check mark, or22

• Touch a location line to view time-related details about or to delete that location,23 or24

• Touch Back to return to the Home screen.25

Viewing World Clock details27

1. Press Home.29

2. Touch World Clock.30

3. Touch anywhere on the line of the location you want to look at. Details include the31 local time, day, date, location name, local temperature, and an icon indicating the32 local weather conditions. If a temperature is not available, two dashes show in its33 place. When the local weather is not available, that detail is left blank.34

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Using the Weather application

Note:1

Temperature units for world time are controlled by the Display Units in the2 Weather application.3

4. Take one of the following actions:4

• Touch Delete to remove this location from your World Clock application.5

• Touch Back to return to the Home screen.6

Using the Weather application8

To activate the Weather application, you must input the city or postal code for which you want9 weather reports and indicate whether you want temperatures and wind speeds displayed as10 English or Metric units. Once you set up the location and measurement, the Weather11 application will display the associated current temperature, wind speed and humidity (if the12 temperature is 50 degrees Fahrenheit or 10 degrees Centigrade or more) or wind chill (if the13 temperature is less than 50 degrees Fahrenheit or 10 degrees Centigrade. Icons indicate14 current weather conditions and sunset/sundown times; see descriptions. Forecasts are shown for the current day and the next day, as is the last time16 weather information was updated. Weather information is updated according to the update17 schedule of the internet service providing the information, whenever you touch the Refresh18 softkey, or change the location.19

About Icons on page 12 for15

Note:20

If you press the Home button and don't see a Weather option, your administrator has not21 made this application available to you.22

Note:23

This application relies on internet connectivity to retrieve location-specific information. If24 access to the internet or the Weather.com service is interrupted or if the particular location25 does not return data, a Warning icon will display.26

Note:27

Depending on the particular location, the High Temperature for Today's forecast may be28 removed after 2:00 p.m. in that location.29

1. Press Home.31

2. Touch Weather.32

3. Take one of the following actions:33

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Avaya Home Screen Applications

• If this is not the first time you are accessing the Weather application, proceed to1 Step 4.2

• If this is the first time you are accessing the Weather application, use the on-3 screen keyboard to enter a location or postal code of up to 60 characters in4 length. Touch Next to display a second screen to select a unit of measure. A5 unit selection default of Metric displays; touch it to change (toggle) the setting to6 English. Touch Save. For information about using the keyboard, see

On-screen Keyboard on page 18.8

4. When the Weather information for the location you entered displays, you can:15

• Touch Location to change the city or postal code, use the on-screen keyboard16 to enter the information, and save it using the check mark, or17

Using the7

Note:9

If there is more than one possible match for your location, a screen displays10 a list of up to ten potential locations. Touch a location on the list to select it11 as your location or touch Back to return to the location entry screen without12 making a selection. If you don't see the location you want, touch Back and13 enter more information, such as a comma followed by a country name.14

• Touch Refresh to view updated weather information, or18

• Touch Back to return to the Home screen.19

Using the Calculator21

The Calculator application works like most PC calculators. A special calculator keyboard lets22 you enter up to nine digits plus a decimal point and a minus sign. An overflow message displays23 and an error beep sounds when more than nine digits are entered. Math equations consider24 two values — x and y. The first value you enter is “x” and the next value is considered as “y”25 unless the next value is an equal sign; any value entered following an equal sign is taken to26 be a new “x” value and so on. Results display following the entry of operations like +, —, x,27 or a division symbol.28

Note:29

If you press the Home button and don't see the Calculator application, your administrator30 has not made this application available to you.31

1. Press Home.33

2. Touch Calculator.34

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Using the Calculator

3. Use the on-screen calculator keyboard to enter your equation.1

4. Touch the X icon at the top right of the calculator to return to the Home screen.2

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Avaya Home Screen Applications

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Chapter 14: Setting up a Bluetooth® headset2

The 9641G deskphone has a Bluetooth interface that supports connection of an Avaya branded3 Bluetooth headset or a non-Avaya headset that complies with the Bluetooth Headset Profile.4 Bluetooth® wireless technology simplifies your work environment and expands the range of5 your deskphone. You now have a wireless headset that allows you to move around while6 engaged in a call.7

If you have problems with your headset or with your telephone while your wireless headset is8 operating, contact your telephone administrator for assistance.9

Pairing a Bluetooth® headset with your phone13

Before using your wireless headset for the first time it must be paired with your phone so that14 they recognize each other. If you get a new headset, you must repeat the pairing process. The15 9641G deskphone supports only one wireless headset at a time.16

Note:17

If your Bluetooth headset is not an Avaya brand, read the manufacturer's pairing instructions18 before proceeding. Although your headset package may include instructions for pairing the19 headset with any telephone, this procedure provides Avaya one—X™ Deskphone-specific20 pairing information.21

1. Press Home.23

2. Touch Settings.24

3. Touch Bluetooth Setup.25

4. Take one of the following actions:26

• If this is not the first time you are pairing a headset, proceed to Step 5.27

• If this is the first time you are pairing a headset, touch Add. If the correct device28 type is not highlighted, touch the other device type to select it. Follow the29 instructions on the screen and touch Start to begin the pairing process.30 Proceed to Step 6.31

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Setting up a Bluetooth® headset

5. If this is not the first time you are pairing a headset, you can reactivate it or pair1 another supported Bluetooth headset; the current device the phone recognizes is2 listed first with a check mark on a list of available devices. Touch the appropriate3 device (headset) to select it from the list, then touch Activate. Alternately, you can4 touch Add to add another device to the list and pair it with the phone as described in5 the previous step.6

6. Every headset has a stored Passkey, but if yours is not processed, you may be7 asked to enter one using the dialpad. Avaya products use 0000 as the Passkey; for8 non-Avaya headsets, consult your manufacturer's documentation. Passkey entry9 can be up to 16 digits, but most devices use four digits. When complete, touch10 Enter.11

7. When the confirmation tone sounds, press Finish.12

When pairing completes, the top line of the telephone display shows a Bluetooth logo icon to indicate the wireless headset is active.14

Operating a Bluetooth® headset16

The operation information provided here is generic and may not apply to all wireless headsets,17 particularly those that are not Avaya branded. Consult the information your headset18 manufacturer provides for specific information.19

Note:20

Be sure your Bluetooth headset's battery is charged according to manufacturer instructions.21

Basic headset operation is as follows:23

• Press and hold the Power button for at least three seconds to turn the headset24

on or off.25

- The Bluetooth icon on the headset flashes blue when the headset is on.26

- If the battery is low, the Bluetooth icon flashes red. Recharge the battery per27 the manufacturer's instructions28

• To answer or end a call, press the headset's Call Control button.29

• To place a call, press the headset's Call Control button. After you hear the dial30

tone, start dialing.31

• If you are using the telephone handset, transfer the call to your headset by briefly32

pressing the Call Control button. To transfer a call from your headset back to the33

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Operating a Bluetooth® headset

handset, briefly press the Call Control button again, or if the handset is still on-1 hook, simply pick up the handset.2

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Setting up a Bluetooth® headset

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Index1

Administrative messages3

about ....................................................................174

applications5

contacts ................................................................536

Weather ...............................................................737

Applications8

Calculator .............................................................749

Web ......................................................................7110

World Clock ..........................................................7111

audio path12

on-hook ................................................................2713

Avaya Web Applications14

about ....................................................................7115

B16

Back up data files .......................................................3217

Bluetooth18

about ....................................................................7719

pairing headset with phone ..................................7720

Bluetooth headset21

operating ..............................................................7822

bridged call appearance23

about ....................................................................5124

joining ...................................................................5125

Bridged Calls26

answering .............................................................5127

Brightness, adjusting ..................................................2828

Browser29

about ....................................................................3330

button click sounds31

configuring ...........................................................2832

Button labels33

personalizing ........................................................3134

Button labels, restoring to default labels ....................3135

C36

Calculator ...................................................................7437

call history log38

about ....................................................................5939

Call history, calling from ..............................................4440

call log41

turning off .............................................................6142

viewing .................................................................5943

Call Log44

clearing entries .....................................................6045

removing an entry ................................................6046

viewing details ......................................................5947

Call Settings48

changing dialing setting .......................................2549

changing voice dialing language ..........................2550

Call Timers51

configuring ...........................................................2652

Call-Related Features53

about ....................................................................4554

calling55

using a click to dial link ........................................4456

calling a person57

from the contacts list ............................................4358

from the directory .................................................3759

calling, using voice dialing ..........................................4260

cleaning the screen ....................................................1961

Clearing a number ......................................................4162

click to dial63

making a call using ..............................................4464

Clock65

application ............................................................7166

conference calls67

about ....................................................................4668

muting a person ...................................................4769

putting a call on hold ............................................4770

setting up .............................................................4671

Conference Calls72

adding a person on hold ......................................4773

dropping a person ................................................4874

contacts .........................27, 42, 43, 53–55, 57, 60, 63–6575

using temporary USB files ...................................6576

about ....................................................................5377

adding from call history ........................................6078

calling a person ....................................................4379

copying to USB flash drive ...................................6580

deleting ................................................................5781

editing ..................................................................5582

merging USB files with .........................................6383

name display during calls .....................................2784

searching ........................................................42, 5385

selecting ...............................................................5486

Contacts87

adding a new ........................................................5488

editing favorites ....................................................5689

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editing primary number ........................................561

importing/exporting via USB flash drives .............632

Contrast, adjusting .....................................................283

copying contacts list to USB file .................................654

coverage .....................................................................485

Dialing Options7

setting ..................................................................248

directory9

calling a person ....................................................3710

Display11

adjusting brightness .............................................2812

Display, adjusting contrast ..........................................2813

History, of calls ...........................................................5943

History, removing a call from ......................................6044

History, viewing for calls .............................................5945

Historyclearing all call entries .....................................6046

Historyturning off ........................................................6147

Historyviewing call details ..........................................5948

hold49

conference calls ...................................................4750

Home screen51

about ....................................................................2152

Home screen display when phone is idle53

setting ..................................................................2954

I55

E14

Edit dialing ............................................................24, 4315

Emergency call ...........................................................4116

error tones17

turning off .............................................................2918

F19

Favorite contacts20

setting up .............................................................5621

Feature abbreviations .................................................3522

Feature table ..............................................................3523

Features24

about ....................................................................3525

accessing .............................................................3526

Flash drives ................................................................6327

forwarding28

a call .....................................................................4929

Forwarding calls30

about ....................................................................4831

G32

Go To Phone Screen on answer33

setting ..................................................................2434

Go To Phone Screen on Calling35

setting ..................................................................2336

Go To Phone Screen on ringing37

setting ..................................................................2338

guest login ..................................................................7039

Guest login .................................................................6940

H41

History, calling from ....................................................4442

Icons in telephone display56

about ....................................................................1257

incoming calls58

directing to multiple telephones ...........................3759

forwarding ............................................................4960

sending to coverage .............................................4861

transferring ...........................................................4662

Incoming calls63

answering .............................................................3964

K65

Keyboard66

using ....................................................................1867

L68

Language69

changing display ..................................................3070

changing voice dialing ..........................................2571

legal notices .................................................................272

logging in as a guest ..................................................7073

Logging in to your telephone ......................................6974

logging in to your telephone extension .......................6975

Logging out of your telephone extension ...................6976

M78

Memory sticks ............................................................6379

messages80

getting ..................................................................6743

Messages44

about ....................................................................1745

muting calls ................................................................4546

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Navigation Arrows2

page control ....................................................11, 453

right .................................................................11, 454

up & down .......................................................

On-hook dialing ..........................................................247

On-screen keyboard8

about ....................................................................189

Options & Settings10

about ....................................................................2111

call history ............................................................6112

call logging ...........................................................6113

changing language ...............................................3014

choosing ring pattern ...........................................3015

configuring visual alerts .......................................2616

go to Home screen when idle ..............................2917

go to phone screen on answer .............................2418

go to phone screen on calling ..............................2319

go to phone screen on ringing .............................2320

phone screen on calling .......................................2321

redial settings .......................................................2522

Setting dialing options ..........................................2423

setting the Quick Touch panel ..............................3124

outgoing calls25

making a call ........................................................4126

making a call on a bridged line ............................5227

redialing a number ...............................................4228

Outgoing Calls29

edit dialing a number ............................................4330

redial ...........................................................................4246

11, 455

redial options47

setting ..................................................................2548

replacing contacts list with an external file .................6449

Restore data files .......................................................3250

Ring Pattern51

choosing ...............................................................3052

S53

screen54

cleaning ................................................................1955

screensaver56

from USB pictures ................................................6657

Scrolling and Navigation58

about ....................................................................1159

SENDALL ...................................................................4860

T61

Telephone display icons62

about ....................................................................1263

Telephone stand64

about ....................................................................1765

text size66

configuring ...........................................................3067

Thumb drives ..............................................................6368

Transfer ......................................................................4669

P31

pairing32

Bluetooth headset and phone ..............................7733

Phone Screen on Calling34

setting ..................................................................2335

Phone Settings36

about ....................................................................2137

pictures38

from USB files as a screensaver ..........................6639

Primary Number40

changing ..............................................................5641

Q42

Quick Touch panel43

configuring ...........................................................3144

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U70

USB files .........................................................63, 65, 6671

merging with contacts list .....................................6372

pictures ................................................................6673

USB flash drives74

working with .........................................................6375

V76

Visual Alerts77

configuring ...........................................................2678

Voice dialing79

changing setting ...................................................2580

changing the language .........................................2581

Voice mail45

logging in ..............................................................6746

Page 84

weather2

adding a location ..................................................733

application ............................................................734

updating ...............................................................735

World Clock6

adding locations ...................................................717

selecting a location ..............................................728

viewing location details ........................................729

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Avaya 9641G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Overview15

Scrolling and Navigation

About Icons10

Administrative messages

Adjustable stand and display screen14

Using the On-screen Keyboard1

Cleaning the screen

Chapter 2: The Home Screen2

Options and Settings29

Setting Go To Phone Screen on Calling4

Setting Go To Phone Screen on Ringing16

Setting Go To Phone Screen on Answer1

Setting dialing options13

Changing the voice dialing setting1

Changing the voice dialing language10

Setting redial options20

Configuring call timers6

Configuring visual alerts17

Setting the audio path1

Setting contact names to display during calls21

Adjusting the display brightness or contrast5

Turning button click sounds on and off27

Setting the Home screen to display when the phone is idle4

Turning error tones on or off18

Turning large text on or off1

Choosing your ring tone9

Changing the display language25

Setting the Quick Touch panel8

Personalizing button labels21

Backing up and restoring your data files15

Browser

Chapter 3: About Features2

Accessing the Features menu18

Feature Table27

Calling a person from the directory

Chapter 4: Answering a call2

Chapter 5: Making a call2

Making an emergency call12

Clearing a number24

Redialing a number1

Using voice dialing11

Making a call using edit dialing

Calling a person from the contacts list27

Calling a person from call history15

Making a call using a “click to dial” link28

Chapter 6: Standard Call-Related Features2

Muting a call7

Putting a call on hold14

Transferring a Call1

Conference calls7

Setting up a conference call11

Adding a person on hold to a conference call4

Putting a conference call on hold12

Muting a person on a conference call17

Dropping a person from a conference call1

Forwarding calls9

Send All Calls18

Forwarding calls

Chapter 7: Bridged call appearances2

Answering a call on a bridged line8

Joining a call on a bridged line17

Making an outgoing call on a bridged line22

Chapter 8: Contacts2

Searching for a contact11

Viewing contact details1

Adding a new contact14

Editing a contact

Setting up Favorite contacts1

Changing the Primary Contact Number23

Deleting a contact

Chapter 9: Call History2

Viewing call history10

Viewing call history details18

Adding an entry from the Call History to your contacts list5

Removing an entry from call history13