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9641G
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Avaya 9641G User Manual

1
Avaya one-X 9641G User Guide3
4
5
™
Deskphone H.323 9621G/2
16-6035946
Issue 17
May 20108
DRAFT-June 24, 2010-5:17 PM
1
©
2010 Avaya Inc.2
All Rights Reserved.3
Notice4
While reasonable efforts have been made to ensure that the5 information in this document is complete and accurate at the time of6 printing, Avaya assumes no liability for any errors. Avaya reserves the7 right to make changes and corrections to the information in this8 document without the obligation to notify any person or organization of9 such changes.10
Note11
Using a cell, mobile, or GSM phone, or a two-way radio in close12 proximity to an Avaya IP telephone might cause interference.13
Documentation disclaimer14
Avaya shall not be responsible for any modifications, additions, or15 deletions to the original published version of this documentation unless16 such modifications, additions, or deletions were performed by Avaya.17 End User agree to indemnify and hold harmless Avaya, Avaya's agents,18 servants and employees against all claims, lawsuits, demands and19 judgments arising out of, or in connection with, subsequent20 modifications, additions or deletions to this documentation, to the21 extent made by End User.22
Link disclaimer23
Avaya is not responsible for the contents or reliability of any linked Web24 sites referenced within this site or documentation(s) provided by Avaya.25 Avaya is not responsible for the accuracy of any information, statement26 or content provided on these sites and does not necessarily endorse27 the products, services, or information described or offered within them.28 Avaya does not guarantee that these links will work all the time and has29 no control over the availability of the linked pages.30
Warranty31
Avaya provides a limited warranty on this product. Refer to your sales32 agreement to establish the terms of the limited warranty. In addition,33 Avaya’s standard warranty language, as well as information regarding34 support for this product, while under warranty, is available to Avaya35 customers and other parties through the Avaya Support Web site: 36
http://www.avaya.com/support. Please note that if you acquired the37
product from an authorized Avaya reseller outside of the United States38 and Canada, the warranty is provided to you by said Avaya reseller and39 not by Avaya.40
Licenses41
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA42 WEBSITE, APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR44 INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,45 ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER46 (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH47 AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS48 OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES49 NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED50 FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN51 AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE52 RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE53 ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.54 BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR55 AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF56 YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,57 DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER58 REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),59 AGREE TO THESE TERMS AND CONDITIONS AND CREATE A60 BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE61 APPLICABLE AVAYA AFFILIATE (“AVAYA”).62
Avaya grants End User a license within the scope of the license types63 described below. The applicable number of licenses and units of64
65
capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the66 Documentation or other materials available to End User. “Designated67 Processor” means a single stand-alone computing device. “Server”68 means a Designated Processor that hosts a software application to be69 accessed by multiple users. “Software” means the computer programs70 in object code, originally licensed by Avaya and ultimately utilized by71 End User, whether as stand-alone products or pre-installed on72 Hardware. “Hardware” means the standard hardware originally sold by73 Avaya and ultimately utilized by End User.74
License types75
Designated System(s) License (DS). End User may install and use76 each copy of the Software on only one Designated Processor, unless77 a different number of Designated Processors is indicated in the78 Documentation or other materials available to End User. Avaya may79 require the Designated Processor(s) to be identified by type, serial80 number, feature key, location or other specific designation, or to be81 provided by End User to Avaya through electronic means established82 by Avaya specifically for this purpose.83
Shrinkwrap License (SR). With respect to Software that contains84 elements provided by third party suppliers, End User may install and85 use the Software in accordance with the terms and conditions of the86 applicable license agreements, such as “shrinkwrap” or “clickwrap”87 license accompanying or applicable to the Software (“Shrinkwrap88 License”). The text of the Shrinkwrap License will be available from89 Avaya upon End User’s request (see “Third-party Components” for90 more information).91
Copyright92
Except where expressly stated otherwise, no use should be made of93 materials on this site, the Documentation(s) and Product(s) provided94 by Avaya. All content on this site, the documentation(s) and the95 product(s) provided by Avaya including the selection, arrangement and96 design of the content is owned either by Avaya or its licensors and is97 protected by copyright and other intellectual property laws including the98 sui generis rights relating to the protection of databases. You may not99 modify, copy, reproduce, republish, upload, post, transmit or distribute100 in any way any content, in whole or in part, including any code and101 software. Unauthorized reproduction, transmission, dissemination,102 storage, and or use without the express written consent of Avaya can103 be a criminal, as well as a civil, offense under the applicable law.104
Third-party components105
Certain software programs or portions thereof included in the Product106 may contain software distributed under third party agreements (“Third107 Party Components”), which may contain terms that expand or limit108 rights to use certain portions of the Product (“Third Party Terms”).109
HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE43
Information regarding distributed Linux OS source code (for those110 Products that have distributed the Linux OS source code), and111 identifying the copyright holders of the Third Party Components and the112 Third Party Terms that apply to them is available on the Avaya Support113 Web site:
Preventing toll fraud115
“Toll fraud” is the unauthorized use of your telecommunications system116 by an unauthorized party (for example, a person who is not a corporate117 employee, agent, subcontractor, or is not working on your company's118 behalf). Be aware that there can be a risk of toll fraud associated with119 your system and that, if toll fraud occurs, it can result in substantial120 additional charges for your telecommunications services.121
Avaya fraud intervention122
If you suspect that you are being victimized by toll fraud and you need123 technical assistance or support, call Technical Service Center Toll124 Fraud Intervention Hotline at +1-800-643-2353 for the United States125 and Canada. For additional support telephone numbers, see the Avaya126 Support Web site: vulnerabilities with Avaya products should be reported to Avaya by128 sending mail to: securityalerts@avaya.com.129
http://www.avaya.com/support/Copyright/.114
http://www.avaya.com/support/. Suspected security127
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Trademarks1
All other trademarks are the property of their respective owners.2
Downloading documents3
For the most current versions of documentation, see the Avaya Support4 Web site: http://www.avaya.com/support5
Contact Avaya Support6
Avaya provides a telephone number for you to use to report problems7 or to ask questions about your product. The support telephone number8 is 1-800-242-2121 in the United States. For additional support9 telephone numbers, see the Avaya Web site:
support11
Power over Ethernet (PoE) warning12
This equipment must be connected to PoE networks without routing to13 the outside plant.14
15
http://www.avaya.com/10
16
17
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4 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010

Contents

Chapter 1: Introduction to the 9621G/9641G Deskphone......................................................91
Overview...........................................................................................................................................................92
Scrolling and Navigation..................................................................................................................................113
About Icons.....................................................................................................................................................124
Administrative messages................................................................................................................................175
Adjustable stand and display screen...............................................................................................................176
Using the On-screen Keyboard.......................................................................................................................187
Cleaning the screen........................................................................................................................................198
Chapter 2: The Home Screen.................................................................................................219
Options and Settings.......................................................................................................................................2110
Setting Go To Phone Screen on Calling.................................................................................................2311
Setting Go To Phone Screen on Ringing................................................................................................2312
Setting Go To Phone Screen on Answer................................................................................................2413
Setting dialing options............................................................................................................................2414
Changing the voice dialing setting..........................................................................................................2515
Changing the voice dialing language......................................................................................................2516
Setting redial options..............................................................................................................................2517
Configuring call timers............................................................................................................................2618
Configuring visual alerts.........................................................................................................................2619
Setting the audio path.............................................................................................................................2720
Setting contact names to display during calls.........................................................................................2721
Adjusting the display brightness or contrast...........................................................................................2822
Turning button click sounds on and off...................................................................................................2823
Setting the Home screen to display when the phone is idle...................................................................2924
Turning error tones on or off...................................................................................................................2925
Turning large text on or off......................................................................................................................3026
Choosing your ring tone.........................................................................................................................3027
Changing the display language..............................................................................................................3028
Setting the Quick Touch panel................................................................................................................3129
Personalizing button labels.....................................................................................................................3130
Backing up and restoring your data files................................................................................................3231
Browser...........................................................................................................................................................3332
Chapter 3: About Features.....................................................................................................3533
Accessing the Features menu.........................................................................................................................3534
Feature Table..................................................................................................................................................3535
Calling a person from the directory.................................................................................................................3736
Configuring simultaneous ringing for multiple telephones (EC500)................................................................3737
Chapter 4: Answering a call...................................................................................................3938
Chapter 5: Making a call.........................................................................................................4139
Making an emergency call..............................................................................................................................4140
Clearing a number...........................................................................................................................................4141
Redialing a number.........................................................................................................................................4242
Using voice dialing..........................................................................................................................................4243
Making a call using edit dialing.......................................................................................................................4344
Calling a person from the contacts list............................................................................................................4345
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Calling a person from call history....................................................................................................................441
Making a call using a “click to dial” link...........................................................................................................442
Chapter 6: Standard Call-Related Features..........................................................................453
Muting a call....................................................................................................................................................454
Putting a call on hold.......................................................................................................................................455
Transferring a Call...........................................................................................................................................466
Conference calls.............................................................................................................................................467
Setting up a conference call...................................................................................................................468
Adding a person on hold to a conference call........................................................................................479
Putting a conference call on hold...........................................................................................................4710
Muting a person on a conference call.....................................................................................................4711
Dropping a person from a conference call..............................................................................................4812
Forwarding calls..............................................................................................................................................4813
Send All Calls.........................................................................................................................................4814
Forwarding calls.....................................................................................................................................4915
Chapter 7: Bridged call appearances....................................................................................5116
Answering a call on a bridged line..................................................................................................................5117
Joining a call on a bridged line........................................................................................................................5118
Making an outgoing call on a bridged line.......................................................................................................5119
Chapter 8: Contacts................................................................................................................5320
Searching for a contact...................................................................................................................................5321
Viewing contact details....................................................................................................................................5422
Adding a new contact......................................................................................................................................5423
Editing a contact..............................................................................................................................................5524
Setting up Favorite contacts............................................................................................................................5625
Changing the Primary Contact Number..........................................................................................................5626
Deleting a contact...........................................................................................................................................5727
Chapter 9: Call History............................................................................................................5928
Viewing call history..........................................................................................................................................5929
Viewing call history details..............................................................................................................................5930
Adding an entry from the Call History to your contacts list..............................................................................6031
Removing an entry from call history................................................................................................................6032
Clearing all call history entries........................................................................................................................6033
Turning off call history.....................................................................................................................................6134
Chapter 10: Using USB Flash Drives with your phone........................................................6335
Adding contacts from an external file to your contacts list..............................................................................6336
Replacing your contacts list with an external file.............................................................................................6437
Copying your contacts list to a USB flash drive..............................................................................................6538
Temporarily using a USB contacts list.............................................................................................................6539
Using pictures from your USB device as a screensaver.................................................................................6640
Chapter 11: Getting your messages......................................................................................6741
Logging into your voice mail............................................................................................................................6742
Chapter 12: About Logging In to and Out of Your Telephone.............................................6943
Logging in to your telephone extension..........................................................................................................6944
Logging out of your telephone extension........................................................................................................7045
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Logging in as a guest user..............................................................................................................................701
Chapter 13: Avaya Home Screen Applications.....................................................................712
Adding World Clock locations..........................................................................................................................713
Viewing World Clock details............................................................................................................................724
Using the Weather application........................................................................................................................735
Using the Calculator........................................................................................................................................746
Chapter 14: Setting up a Bluetooth® headset.......................................................................777
Pairing a Bluetooth® headset with your phone...............................................................................................778
Operating a Bluetooth® headset.....................................................................................................................789
Index.........................................................................................................................................8110
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1
Chapter 1: Introduction to the 9621G/9641G2
Deskphone3
Your deskphone provides many features, including a touch-based Phone screen to view and4 manage your calls, a menu of options and settings, a calculator, Web applications like Weather5 and a World Clock, and access to your voicemail. The 9621G and 9641G Deskphones provide6 this information in color.7
The "G" designation in 9621G9641G means this deskphone model has a built-in Gigabit8 Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller9 display area than the 9641G Deskphone and does not have a USB or Bluetooth interface.10 Unless specifically stated elsewhere in this guide, the two models are essentially the same in11 terms of features and functionality.12
Not all functions and features described in this user guide may be available on your deskphone.13 If you find that a function or feature is not available, please contact your system administrator.14

Overview15

16
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Introduction to the 9621G/9641G Deskphone
1
2 The following table provides button/feature descriptions for the 9621G/9641G deskphone.3
Name Description
USB Port Insert a USB device (also called a memory stick, thumb drive, or flash
drive) to transfer contacts between your phone and an external data source; see Using USB Flash Drives with your phone on page 63 for more information. You can also recharge some battery-powered devices by using a USB cable to connect the device to your deskphone's USB port. Note: the 9621G does not have a USB port.
Message Waiting Indicator
Missed Call Indicator
Prompt Line View the prompt line to see helpful information, such as the expected
An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If visual alerting is enabled, this light flashes when you receive an incoming call.
The icon on the Call Log button is illuminated when you have missed calls. The top line shows the Missed Call icon and the number of calls missed.
action to take on a screen.
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Scrolling and Navigation

Name Description
Call Appearances The number of lines available on touchscreen deskphones depend on
how the Quick Touch panel is administered (see Setting the Quick
Touch panel on page 31. Touch the line to initiate or answer a call.
Line Buttons On touchscreen deskphones, call-related icons at the beginning of the
line show which lines are in use or available for calls. Touch the line to select it. Line buttons also indicate if a feature is enabled or disabled in the Feature view.
Softkeys Use the softkeys to act on objects displayed on the screen. The softkey
labels show you the action that each key produces.
Message Press the Message button to connect directly to your voicemail
system.
Navigation Arrows Touch the right-facing arrow at the upper right of a screen or to the
right of a list item to move to the next or a related screen.
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
Call Log Press Call Log to view the history of your outgoing, incoming, and
missed calls.
Home Press Home to configure options and settings, log out, access your
favorite contacts, view network information, and access the calculator, World Clock, and Weather applications (if available).
Volume Press Volume to adjust the volume of the handset, headset, speaker,
and ringer.
Headset Press Headset to use the headset if it is connected. Only HIS headset
cords are compatible with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute, press
Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
Forward Press Forward to display the Forwarding menu.
Scrolling and Navigation1
Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or2 down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in3 the designated direction or to activate scrolling “auto repeat.”4
To switch between call appearances and features, use the Features button or Calls button in5 the upper right of the Phone screen to switch between call appearances and features. Touch6
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Introduction to the 9621G/9641G Deskphone
Features to move from the Phone screen to the Features list, or touch Calls to move from the1 Features list to the Phone screen.2
When a list item has a “Details” button (a blue right-facing arrow), touching it shows more3 information about the item. For example, touching the arrow to the right of a contact name4 produces a detail screen showing all the numbers on file for that person.5
You act on objects such as a line or softkey by touching them or by touching the on-screen6 softkey labels. Softkey labels change according to the context. For example, touch a contact7 to place a call to that person, touch a line on the Phone screen to answer an incoming call,8 to go off hook to place a call, or to resume a call on hold.9

About Icons10

The icons in the following table indicate the state of a call, navigation choices, Call History11 types, Contact phone types, feature status, or the status of an attached or paired device.12
Depending on their purpose, some icons appear on the top line, for example, to notify you13 that a headset is active or that you have missed calls in the Call History. Other icons display14 on call appearance lines to show call states. Icons also appear on application screens like the15 Contacts list, Call History, or World Clock and Weather. Home screen icons are touch-based16 to let you initiate actions like changing telephone settings, accessing the Web browser, or17 accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator18 might make other, optional Home screen icons available to you that do not appear in this table.19 Such icons represent optional applications for which your administrator can provide20 information.21
Icon
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Description
Incoming call is ringing.
This call appearance line is not currently in use.
Call is active.
You placed this call on hold.
Your calls are being forwarded.
A bridged call appearance is in use.
EC500 is on.
Icon Description
A conference call is active.
You placed a conference call on hold.
Speakerphone volume is being adjusted.
Headset volume is being adjusted.
Details button. Touch to display more information about a line item or to access related information screens.
Unnamed registration in effect.
About Icons
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button.
Your administrator may place this icon on one of your softkeys as an energy-saving measure, or it appears on the Settings menu. Pressing this softkey turns the display backlight off. When the backlight is off, any activity on your telephone turns it back on.
Indicates that your phone is in an “Unnamed Registration” state, caused by not entering an extension within 60 seconds of being prompted for one or not entering a password. In this situation, your phone may register with its call server but will show only one call appearance, no features, and will allow only outgoing calls. To switch from the unnamed registration state, login with a valid extension and password.
Team icon indicating this team member is available. Your system administrator sets up teams as applicable.
Team icon indicating this team member is having calls forwarded.
Team icon indicating this team member is busy on a call and not available.
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Introduction to the 9621G/9641G Deskphone
Icon Description
Team icon indicating this team member is busy and is forwarding all calls.
Team busy and ring icon.
Team busy and ring (more) icon.
Team icon indicating a team member is calling.
Home screen icon that designates the general phone number for a favorite Contact. See Setting up favorites for more information.
Home screen icon that designates the home phone number for a favorite Contact. See Setting up favorites for more information.
Home screen icon that designates the work phone number for a favorite Contact. See Setting up favorites for more information.
Home screen icon that designates the mobile phone number for a favorite Contact. See Setting up favorites for more information.
Call History — all calls.
Call History Missed call.
Call History Outgoing call.
Call History Answered call.
Contact — General telephone number.
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Icon Description
Contact — Home telephone number.
Contact — Mobile Telephone number.
Contact — Work telephone number.
Contact — Favorite.
Feature is on.
Feature is off.
About Icons
Phone is paired with and able to communicate with a Bluetooth® headset.
Access the Home screen WML Browser application (if available).
Access the Home screen (telephone) Settings menu.
Access the Home screen Calculator application.
Access the Home screen World Clock application.
Access the Home screen Weather application.
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Introduction to the 9621G/9641G Deskphone
Icon Description
Weather is clear/fair.
Weather is partly cloudy.
Weather is cloudy.
Weather is a light rain.
Weather is rainy.
Weather is snowy.
Weather is icy.
Weather is thunderstorms.
Weather is windy.
Weather is severe storms.
See more Home screen icons.
See previous “page” of Home screen icons.
Access the Main Menu Clean Screen option.
Access the Main Menu Guest Login option.
Access the Main Menu Log out option.
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Administrative messages

Icon Description
Access the Main Menu Network info options.
Access the Options & Settings Screen and Sounds Options menu.
Access the Options & Settings Call Settings menu.
Access the Options & Settings Application Settings menu.
Access the Options & Settings Advanced Settings menu.
Administrative messages1
Your administrator can send important messages directly to your telephone, for example,2 notification of an early office closing due to inclement weather or information about an imminent3 service interruption.4
These types of messages can take any of the following forms:5
• a text message streaming across the top display line, accompanied by an audible alert,6
• an audio message broadcasting through the Speaker (or the headset if that device is7 active),8
• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions9 for canceling the message or resuming your previous activity, such as continuing a call.10
While receiving an audio message, you can switch between the Speaker, handset, and headset11 as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the12 volume, as you normally would during a call.13

Adjustable stand and display screen14

You can adjust the display screen to different angles. To move the display screen, gently pull15 from the top of the display screen towards you. As you pull the screen towards you, you will16 hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently17 pull the display screen all the way towards you and push to return it to its original flat position.18
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Introduction to the 9621G/9641G Deskphone

Using the On-screen Keyboard1

An on-screen keyboard appears when you add or edit a contact name or number, or when you2 personalize labels for your call appearances or features. You can switch between alphabetic3 and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.4
Use the diagrams that follow to add or change names, telephone numbers, or labels. Touching5 and holding the Backspace or cursor right/left buttons down produces an “automatic repeat”6 action that stops when you lift your finger or stylus. Remember to touch the “Done” check mark7 when you finish editing. Use the “Cancel” X to discard any edits and return to the previous8 screen, retaining the original information.9
Figure 1: Text Entry Keyboard10
11
Figure 2: Numeric Entry Keyboard12
13
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Cleaning the screen

Cleaning the screen1
Clean the touch screen periodically to remove fingerprints and other marks by using a soft,2 slightly damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen3 Cleaning to disable the touch screen so that you can clean it without initiating an action or4 application. Follow the instructions that display and press any phone button like Contacts or5 Home when you are done.6
Warning:7
Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.8 Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents9 to clean the touch screen. Do not get moisture into openings.10
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Introduction to the 9621G/9641G Deskphone
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1

Chapter 2: The Home Screen2

Press the Home button under the display to access the Home screen. The Home screen has3 icons that let you access your telephone's options and settings to adjust or customize them,4 access Web-based applications to get information about the time and weather in different parts5 of the world, display a calculator, view your phone and network settings, use Favorite speed6 dial buttons, and log out. The exact content of your Home screen depends on how your7 administrator has set up your system but it normally includes the following standard Avaya8 features:9
• Settings displays a menu that lets you change your call settings, the language in which10 information displays on the screen, the way your screen looks and sounds, pair your11 phone with a Bluetooth headset, log into a phone as a guest, clean your screen, log your12 phone out, and more.13
• World Clock shows the time and weather in different parts of the world.14
• Weather shows the current weather conditions in an area you choose and a short-term15 weather forecast.16
• Calculator provides a simple, four-function calculator.17
• My Pictures lets you use pictures from a USB device as your telephone screensaver.18
You can also use Contacts to put speed dial icons for up to eight Favorite numbers on your19 Home screen. Your administrator may make other Web-based applications available to you,20 for example, a corporate directory or support page. To invoke any application you see on the21 Home screen, touch its icon. If you have designated more than eight Favorites, or your22 administrator has enabled more than eight total WML and Avaya-provided applications, you23 have a second page for your Home screen. Touch the scroll bar on the right side of the Home24 screen to view the next page.25
Note:26
The Settings options that appear depend on how your extension was administered. Some27 options described in this guide may not be available to you.28

Options and Settings29

The Settings menu contains choices for:30
• Options & Settings31
• Bluetooth Setup32
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The Home Screen
• Network Information1
• Guest Login2
• Log Out3
• LightOff4
• Touch Screen Cleaning5
• About Avaya one-X6
The Options & Settings menu provides access to:7
• Call Settings, including choices for automatically displaying the Phone screen when you8
• Application Settings, including choices for personalizing button labels, for turning call11
• Screen & Sound Options, including choices for adjusting the brightness of your phone13
get an incoming call or when you place a call, turning call timers on or off, controlling how9 Redial works, turning Visual Alerting on or off, and more.10
logging on or off, and for including bridged calls in your call log12
display or an attached button module, changing the contrast on an attached button14 module, changing the ring pattern, selecting a different display language, showing the15 quick touch panel, and setting button clicks and tones.16
• Advanced Options, including choices for backing up and restoring your settings, options,17 and button labels. You can also set Automatic Gain Control (AGC) for your headset,18 handset, and/or speaker audio.19
• VPN Settings, if your deskphone is part of a Virtual Private Network and if you have20 authorization to view or change associated settings. If you are an authorized VPN user,21 see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16–22
602968) for information.23
Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you24 are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone25 model.26
Network Information shows summaries of network-related parameters for your phone, often27 used in troubleshooting with your administrator. For more information, see
Information.29
Guest Login lets you log in to another 9621G or 9641G phone and access your own phone's30 features and functionality.31
Log out is used when you want to sign off the phone, to protect your settings or to allow another32 user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out33 does not display unless your phone (and any associated button module) is in an idle state.34
LightOff has a corresponding Light Off icon, which you can touch to temporarily turn off the35 display (and any attached button module) to save energy until you next use the phone. For36 example, if you touch the LightOff icon, the display screen appears to be off, but if you get an37 incoming call, press one of the hard buttons on the phone, or pick up the handset to make a38 call, the display is restored to its normal brightness level.39
Viewing Network28
DRAFT-June 24, 2010-5:17 PM
22 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010
Options and Settings
Touch Screen Cleaning disables the display so you can remove fingerprints or other marks1 from the touch screen.2
About Avaya one-X provides the release number of your telephone software.3

Setting Go To Phone Screen on Calling4

Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when5 you make a call.6
7
1. Press Home.8
2. Touch Settings.9
3. Touch Options & Settings.10
4. Touch Call Settings.11
5. On the Call Settings menu, touch Go To Phone Screen on Calling to change it from12 Yes to No or No to Yes.13
15
19
27
6. Touch Save to save the setting or Cancel to return to the menu without saving.14

Setting Go To Phone Screen on Ringing16

Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when17 you get an incoming call.18
1. Press Home.20
2. Touch Settings.21
3. Touch Options & Settings.22
4. Touch Call Settings.23
5. On the Call Settings menu, touch the Go to Phone Screen on Ringing setting to24 change it from Yes to No or No to Yes.25
6. Touch Save to save the setting or Cancel to return to the menu without saving.26
DRAFT-June 24, 2010-5:17 PM
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010 23
The Home Screen

Setting Go To Phone Screen on Answer1

4
12
Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen2 when you answer a call.3
1. Press Home.5
2. Touch Settings.6
3. Touch Options & Settings.7
4. Touch Call Settings.8
5. On the Call Settings menu, touch the Go to Phone Screen on Answer setting to9 change it from Yes to No or No to Yes.10
6. Touch Save to save the setting or Cancel to return to the menu without saving.11
21
28

Setting dialing options13

Your phone has two dialing options. You can dial as you normally would, for example, pick up14 the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set15 "edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the16 number, backspace to correct a digit if needed, and when ready, initiate the dialing process17 using a softkey.18
Note:19
Edit dialing may not be available to you, depending on how your system is administered.20
1. Press Home.22
2. Touch Settings.23
3. Touch Options & Settings.24
4. On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off25 (Disabled) or Off to On.26
5. Touch Save to save the setting or Cancel to return to the menu without saving.27
DRAFT-June 24, 2010-5:17 PM
24 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010
Options and Settings

Changing the voice dialing setting1

2
1. Press Home.3
2. Touch Settings.4
3. Touch Options & Settings.5
4. On the Call Settings menu, touch Voice Dialing to change it from On to Off or Off to6 On.7
5. Touch Save to save the setting or Cancel to return to the menu without saving.8
9

Changing the voice dialing language10

11
19
23
1. Press Home.12
2. Touch Settings.13
3. Touch Options & Settings.14
4. On the Call Settings menu, touch Voice Dialing Language.15
5. Touch the line with the language you want voice dialing to recognize.16
6. Touch Yes to confirm the selected language.17
7. Touch Save to save the setting or Cancel to return to the menu without saving.18

Setting redial options20

You can set Redial to dial the last number you dialed or to display a list of the last numbers21 you dialed.22
1. Press Home.24
2. Touch Settings.25
3. Touch Options & Settings.26
DRAFT-June 24, 2010-5:17 PM
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010 25
The Home Screen
5

Configuring call timers6

You can set your call settings to display the duration of calls. You can turn the call timer display7 on or off.8
9
4. On the Call Settings menu, touch Redial to change it from List (the last four, five, or1 six numbers display when you touch Redial, depending on your deskphone model)2 to One Number (touching Redial dials the last number called) or One Number to List.3
5. Touch Save to save the setting or Cancel to return to the menu without saving.4
1. Press Home.10
2. Touch Settings.11
3. Touch Options & Settings.12
4. On the Call Settings menu, touch Display Call Timers to change it from On to Off or13 Off to On.14
16
20
27
5. Touch Save to save the setting or Cancel to return to the menu without saving.15

Configuring visual alerts17

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right18 corner of the phone to flash. You can turn Visual Alerting on or off.19
1. Press Home.21
2. Touch Settings.22
3. Touch Options & Settings.23
4. On the Call Settings menu, touch Visual Alerting to change it from Off to On or On24 to Off.25
5. Touch Save to save the setting or Cancel to return to the menu without saving.26
DRAFT-June 24, 2010-5:17 PM
26 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide Issue 1 May 2010
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