Avaya 9630 User Manual

Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

16-601946

Issue 2

December 2007

Contents

Notices.............................................................................................................5

Introduction to the 9630/9630G SIP IP Telephone.......................................7

Overview...........................................................................................................................7

Scrolling and Navigation...................................................................................................8

About Icons.......................................................................................................................9

Telephone Stand............................................................................................................10

Avaya Menu...................................................................................................10

Options & Settings..........................................................................................................10

Setting the Phone Screen on calling......................................................................11

Setting the Phone Screen on ringing.....................................................................11

Configuring call timers............................................................................................11

Setting redial options..............................................................................................12

Configuring visual alerts.........................................................................................12

Setting the audio path............................................................................................12

Setting dialing options............................................................................................12

Personalizing button labels....................................................................................13

Adjusting the brightness or contrast of the display.................................................13

Turning button click sounds on and off..................................................................14

Turning error tones on or off..................................................................................14

Changing the ring pattern.......................................................................................14

Changing the background logo..............................................................................14

Integrating other applications.................................................................................15

Turning automatic gain control on or off.................................................................15

Changing the language..........................................................................................15

Setting the time format...........................................................................................16

Setting up speed dialing.........................................................................................16

Setting up favorites................................................................................................16

Answering a Call...........................................................................................17

Sending an incoming call directly to voicemail.........................................17

Ignoring an incoming call............................................................................17

Making a Call.................................................................................................18

Making an emergency call..............................................................................................18

Redialing a number.........................................................................................................18

Speed dialing a person...................................................................................................18

Autodialing a pre-assigned number................................................................................18

Making a call using edit dialing.......................................................................................19

Calling a person from the Contacts list...........................................................................19

Calling a person from the call log...................................................................................19

Muting a Call.................................................................................................19

Putting a Call on Hold..................................................................................19

Transferring a Call........................................................................................20

Forwarding Calls..........................................................................................20

2 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

Send all Calls..................................................................................................................20

Call Forwarding...............................................................................................................20

Turning off call forwarding..............................................................................................21

Conference Calls..........................................................................................21

Setting up a conference call...........................................................................................21

Adding a person on hold to a conference call.................................................................21

Putting a conference call on hold....................................................................................21

Bridged Calls................................................................................................21

Answering a call on a bridged line..................................................................................21

Joining a call on a bridged line.......................................................................................22

Making an outgoing call on a bridged line......................................................................22

Contacts........................................................................................................22

Searching for a contact...................................................................................................22

Viewing Contacts details.................................................................................................23

Adding a new contact.....................................................................................................23

Editing a contact.............................................................................................................24

Deleting a contact...........................................................................................................24

Call Log.........................................................................................................24

Viewing the call log.........................................................................................................24

Viewing call log details....................................................................................................24

Adding an entry from the call log to your Contacts list....................................................25

Removing an entry from the call log...............................................................................25

Clearing all entries from the call log................................................................................25

Turning off call logging....................................................................................................25

Contents

Getting Your Messages................................................................................25

Logging into your voicemail............................................................................................26

Features menu..............................................................................................26

Accessing the Features menu........................................................................................26

Monitoring other extensions at a glance.........................................................................26

Assigning labels to pre-assigned (Autodial) numbers.....................................................26

Setting up automatic call back........................................................................................27

Call Forwarding when your line is busy or you don't answer..........................................27

Blocking your extension from displaying during calls.....................................................27

Displaying your extension on outgoing calls...................................................................28

Parking a call..................................................................................................................28

Unparking a call..............................................................................................................28

Picking up a call from your pickup group........................................................................28

Tracing a malicious call..................................................................................................28

Recording a call..............................................................................................................29

Making a priority call.......................................................................................................29

Interrupting a call with a whisper page...........................................................................29

Configuring simultaneous ringing for multiple telephones (EC500)................................30

Extending a call to your cell phone (EC500)..........................................................30

Browser.........................................................................................................30

Navigating Web pages....................................................................................................30

About Web Browser Icons & Labels...............................................................................31

About Logging In to and Out of Your Telephone......................................31

Issue 2 December 2007 3

Contents

Logging in to your telephone extension..........................................................................32

Logging out of your telephone extension........................................................................32

Index..............................................................................................................33

4 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

Notices

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Notices

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Issue 2 December 2007 5

6 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

Introduction to the 9630/9630G SIP IP Telephone

Your telephone provides many features, including a Phone screen to view and manage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail.

The "G" designation in 9630G means this telephone model has a built-in Gigabit Ethernet adapter which speeds data transmission. A telephone with the "G" designation is otherwise identical to its 9630 counterpart in terms of features and functionality.

Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator.

Overview

Table 1. 9630/9630G SIP IP Telephone Button/Feature Descriptions

Name Description

USB Port If your phone gets its power from a local AC power adapter (and not

directly from the voice/data network connection), you can recharge a battery-powered device using your phone's USB port. Connect the device to your phone with a USB cable to recharge it.

Issue 2 December 2007 7

Scrolling and Navigation

Message Waiting Indicator

Missed Call Indicator

Prompt Line View the prompt line to see when you can use the right or left

Softkeys Use the softkeys to act on objects displayed on the screen. The

Message Press the Message button to connect directly to your voicemail

Navigation Arrows

OK Press the OK button for a shortcut to an action. For example, when

Phone Press Phone to view and manage your calls. Contacts Press Contacts to view the entries in your contact list. Call Log Press Call Log to view a list of your outgoing, incoming, and missed

Avaya Menu Press Avaya Menu to configure options and settings, log out, or view

Volume Press volume to adjust the volume of the handset, headset, speaker,

Headset Press Headset to use the headset if it is connected. Only HIS

Mute Press Mute to mute a call in progress. To take a call off mute, press

Speaker Press Speaker to use the speakerphone. To take a call off

Forward Press Forward to display the Forwarding menu.

Name Description

An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.

The icon on the Call Log button is illuminated when you have missed calls. The top line shows the Missed Call icon and the number of calls missed.

navigation arrows to view alternate screens or menus.

softkey labels show you the action that each key produces. The labels and the actions vary depending on the object that is selected.

system. Use the up and down navigation arrows to scroll through lists. Use

the right and left navigation arrows to navigate between menus or to move the cursor during text input.

you select a call log entry, pressing OK dials the number.

calls.

network information.

and ringer.

headset cords are compatible with your phone.

Mute again.

speakerphone, lift the handset and press Speaker.

Scrolling and Navigation

When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options.

Use the up and down navigation arrows to scroll up or down through lists. A navigation icon appears in the phone display to indicate that you can scroll to more options or information. When only one up or down navigation arrow shows, it indicates you are at the top or bottom of the list and can only move in the direction indicated by that arrow. Use the right and left navigation arrows to move between the Phone screen and Features list, go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text.

When you scroll to a line on the display, that line is selected. The selected line is highlighted in black with white letters. The softkey labels will change according to the options available

8 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

Introduction to the 9630/9630G SIP IP Telephone

for the highlighted line. The OK button is a shortcut for the default action. For example, when you select an entry in your Contacts list, pressing OK places a call to that person.

You can also select a line or feature without scrolling by pressing the corresponding line button.

About Icons

The icons in the following table indicate the state of a call, navigation choices, or the status of a contact whose presence you are tracking.

Table 2. Icons in the Telephone Display

Icon Description

#X Number of calls missed, where # represents the number.

Incoming call is ringing.

Call is active.

Call is on hold. Call is on soft hold (when using Conference or Transfer feature).

Conference is active.

Conference is on hold. Scroll left for other options.

Scroll right for other options. Scroll up or down for other options. End of list; scroll up to see choices. Beginning of list; scroll down to see choices. The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the

volume turns off. To reinstate volume, press + on the Volume button. Presence icon signifying this contact is available; the contact whose presence

is indicated is registered (logged in) and that phone is in an idle state. Presence icon signifying this contact is currently on his or her phone; Busy

indicator. Presence icon indicating this contact is not logged in (unregistered).

Presence icon indicating this contact's phone is busy with the Send All Calls feature active. This icon also designates that a feature is not available at this point of a call.

Presence icon indicating this contact is away from the telephone.

This contact or feature is designated a "favorite." See Setting up favorites for more information.

Presence icons appear when you set up the person whose presence you want to track as a contact and enter a handle (a phone number or URI) for that person.

Issue 2 December 2007 9

Telephone Stand

Avaya Menu

Your telephone can be placed in two positions, a lower position and an upright position. You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you. As you pull the screen towards you, you will hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently push on the display screen to adjust the screen to a previous position.

If your phone is in the upright position, reverse the tab located below the switchhook in the top ear piece pocket (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out.

You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus, depending on how your administrator has set up your system and on the applications available to you:

• Options & Settings...

• Browser...

• Network Information...

• About Avaya one-X

• Log Out

Options & Settings lets you change your call settings, personalize button labels, adjust brightness and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more.

The Browser menu contains additional web-based applications. (If no web applications are available for your phone, the Browser menu is not shown.)

Network Information shows a summary of network-related parameters for your phone. About Avaya one-X provides the release number of your telephone software. Log Out lets you sign off the phone, to protect your settings or to allow another user to log

in.

Note:

The sub-menus that appear depend on how your extension was administered. Some options or sub-menus may not be available.

Options & Settings

The menu contains choices for:

• Call Settings...

• Assign Speed Dial Entries...

• Assign Favorites Entries...

• Application Settings...

• Screen & Sound Options...

• Language and Region...

• Advanced Options...

10 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide

Avaya Menu

Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more.

Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts, so you can press a single digit to initiate a call to that person. See Setting up speed dialing for more information.

Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See

Setting up favorites for more information.

Application Settings includes choices for personalizing button labels, turning call logging on or off and including bridged calls in your call log.

Screen & Sound options includes choices for adjusting your phone's brightness and contrast, ring pattern, background logos, and button clicks and tones.

Language and Region settings includes choices for setting the display language and the time format.

Advanced Options includes choices for integrating other applications like Microsoft® Exchange Server with your phone. You can also set AGC (Automatic Gain Control) for your headset, handset, and/or speaker audio.

Setting the Phone Screen on calling

Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call.

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

5. Press Select or OK.

6. Select Phone Screen on Calling.

7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No.

8. Press Save.

Setting the Phone Screen on ringing

Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call.

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

5. Press Select or OK.

6. Select Phone Screen on Ringing.

7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No.

8. Press Save.

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