Avaya 9630, 9630G, Avaya one-X, 9620C, 9620L User Manual
...
Avaya one-X
™
Deskphone SIP for
9630/9630G IP Telephone User Guide
November 2009
16-601946
Issue 4
Notice
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing, Avaya
Inc. can assume no liability for any errors. Changes and corrections to
the information in this document might be incorporated in future
releases.
Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site:
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USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND
THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB
http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE
SITE
TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS,
YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF
PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND
OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of
capacity for which the license is granted will be one (1), unless a
different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. "Designated
Processor" means a single stand-alone computing device. "Server"
means a Designated Processor that hosts a software application to be
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in object code, originally licensed by Avaya and ultimately utilized by
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Hardware. "Hardware" means the standard hardware Products,
originally sold by Avaya and ultimately utilized by End User.
License types
Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
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Shrinkwrap License (SR). With respect to Software that contains
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http://www.avaya.com/support
license accompanying or applicable to the Software ("Shrinkwrap
License"). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components" for
more information).
Copyright
Except where expressly stated otherwise, the Product is protected by
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Third-party components
Certain software programs or portions thereof included in the Product
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Information identifying Third Party Components and the Third Party
Terms that apply to them is available on the Avaya Support Web site:
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T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539, 746674,
747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I. No.
9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic of
Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1 010
057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea Pat.
Nos. KR201211B1, KR226206B1, 402252; People's Republic of China
Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023, 218409;
Russian Federation Pat. Nos. 2206118, 2214620, 2221268; additional
patent applications are pending
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
Suspected security vulnerabilities with Avaya Products should be
reported to Avaya by sending mail to: securityalerts@avaya.com.
Trademarks
All other trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site:
Contact Avaya Support
Avaya Inc. provides a telephone number for you to use to report
problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For
additional support telephone numbers, see the Avaya Web site:
www.avaya.com/support
http://www.avaya.com/support
http://support.avaya.com
http://
2 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Contents
Chapter 1: Introduction to the 9630/9630G SIP IP Telephone..............................................7
Overview..........................................................................................................................................................7
Scrolling and navigation....................................................................................................................................9
About icons....................................................................................................................................................10
Administrative Messages................................................................................................................................11
Telephone stand..............................................................................................................................................12
Chapter 2: Avaya Menu..........................................................................................................13
Options & Settings..........................................................................................................................................13
Setting the Phone Screen on calling......................................................................................................14
Setting the Phone Screen on ringing......................................................................................................15
Setting redial options..............................................................................................................................15
Configuring call timers............................................................................................................................16
Configuring visual alerts........................................................................................................................16
Setting the audio path............................................................................................................................16
Setting dialing options............................................................................................................................17
Personalizing button labels....................................................................................................................18
Adjusting the brightness or contrast of the display................................................................................18
Turning button click sounds on and off..................................................................................................19
Turning error tones on or off..................................................................................................................19
Changing the ring pattern......................................................................................................................20
Changing the background logo..............................................................................................................20
Integrating other applications with your phone......................................................................................21
Turning automatic gain control on or off................................................................................................22
Changing the language..........................................................................................................................23
Setting the time format..........................................................................................................................23
Setting up speed dialing........................................................................................................................24
Setting up favorites................................................................................................................................24
Changing the skin..................................................................................................................................25
Chapter 3: Answering a call..................................................................................................27
Sending an incoming call to voice mail..........................................................................................................27
Ignoring an incoming call................................................................................................................................28
Putting a call on hold......................................................................................................................................28
Muting a call....................................................................................................................................................28
Transferring a call............................................................................................................................................29
Chapter 4: Making a call........................................................................................................31
Making an emergency call..............................................................................................................................31
Redialing a number........................................................................................................................................32
Speed dialing a person..................................................................................................................................32
Autodialing a pre-assigned number................................................................................................................32
Making a call using edit dialing......................................................................................................................33
Calling a person from the contacts list............................................................................................................33
Calling a person from the call log....................................................................................................................34
Calling a person from the directory................................................................................................................34
Chapter 5: Forwarding calls..................................................................................................35
Send All Calls..................................................................................................................................................35
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 3
Contents
Forwarding calls..............................................................................................................................................35
Turning off call forwarding..............................................................................................................................36
Chapter 6: Conference calls..................................................................................................37
Setting up a conference call............................................................................................................................37
Adding a person on hold to a conference call................................................................................................37
Putting a conference call on hold....................................................................................................................38
Chapter 7: Bridged call appearances....................................................................................39
Answering a call on a bridged line..................................................................................................................39
Joining a call on a bridged line........................................................................................................................39
Making an outgoing call on a bridged line......................................................................................................39
Excluding others from bridging onto your call................................................................................................40
Transferring a bridged call to its own voice mail............................................................................................40
Chapter 8: Contacts................................................................................................................41
Searching for a contact..................................................................................................................................41
Viewing a contact's details..............................................................................................................................42
Adding a new contact......................................................................................................................................42
Editing a contact..............................................................................................................................................43
Deleting a contact..........................................................................................................................................44
Chapter 9: Call Log..................................................................................................................45
Viewing the call log..........................................................................................................................................45
Viewing Call Log details..................................................................................................................................45
Adding an entry from the call log to your contacts list....................................................................................46
Removing an entry from the Call Log..............................................................................................................46
Clearing all entries from the call log................................................................................................................46
Turning off call logging....................................................................................................................................47
Chapter 10: Getting your messages......................................................................................49
Logging into your voicemail............................................................................................................................49
Chapter 11: Features menu....................................................................................................51
Accessing the Features menu........................................................................................................................51
Monitoring other extensions at a glance........................................................................................................51
Assigning labels to pre-assigned (Autodial) numbers....................................................................................52
Setting up automatic call back........................................................................................................................52
Making an auto intercom call..........................................................................................................................53
Call Forwarding when your line is busy or if you don't answer........................................................................53
Blocking your extension from displaying during calls......................................................................................54
Displaying your extension on outgoing calls..................................................................................................54
Parking a call..................................................................................................................................................55
Unparking a call..............................................................................................................................................55
Picking up a call from your pickup group........................................................................................................55
Calling someone in your intercom group........................................................................................................56
Tracing a malicious call..................................................................................................................................56
Recording a call..............................................................................................................................................57
Making a priority call......................................................................................................................................57
Interrupting a call with a whisper page............................................................................................................57
Configuring simultaneous ringing for multiple telephones (EC500)................................................................58
Extending a call to your cell phone (EC500)..........................................................................................58
Chapter 12: Browser..............................................................................................................61
Navigating Web pages....................................................................................................................................61
4 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Contents
About Web browser icons and labels..............................................................................................................62
Chapter 13: Limited access during failover..........................................................................63
Chapter 14: About Locking and Logging In to and Out of Your Telephone......................65
Logging in to your telephone extension..........................................................................................................65
Locking and unlocking your telephone............................................................................................................65
Logging out of your telephone extension........................................................................................................66
Index.........................................................................................................................................67
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 5
Contents
6 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Chapter 1: Introduction to the 9630/9630G
SIP IP Telephone
Your telephone provides many features, including a Phone screen to view and manage your
calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings,
and access to your voicemail.
The "G" designation in 9630G means this telephone model has a built-in Gigabit Ethernet
adapter which speeds data transmission. A telephone with the "G" designation is otherwise
identical to its 9630 counterpart in terms of features and functionality.
Not all functions and features described in this user guide may be available on your telephone.
If you find that a function or feature is not available, please contact your system administrator.
Overview
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 7
Introduction to the 9630/9630G SIP IP Telephone
The following table provides button/feature descriptions for the 9630/9630G SIP telephone.
Name Description
Message
Waiting Indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If Configuring
visual alerts on page 16 is enabled, this light flashes when
you receive an incoming call.
Missed Call
Indicator
The icon on the Call Log button is illuminated when you have
missed calls. The top line shows the Missed Call icon and the
number of calls missed.
Prompt Line View the prompt line to see helpful information, such as when
you can use the right or left navigation arrows to view alternate
screens or menus..
Line Buttons The six line buttons with integrated LEDs show which lines are
in use and correspond to the lines on the display. Press the line
button to select that line. Line buttons also indicate if a feature is
enabled or disabled in the Feature view.
8 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Scrolling and navigation
Name Description
Softkeys Use the softkeys to act on objects displayed on the screen. The
softkey labels show you the action that each key produces. The
labels and the actions vary depending on the object that is
selected.
Message Press the Message button to connect directly to your voicemail
system.
Navigation
Arrows
OK Press the OK button for a shortcut to an action. For example,
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
Call Log Press Call Log to view a list of your outgoing, incoming, and
Avaya Menu Press Avaya Menu to configure options and settings, access
Volume Press Volume to adjust the volume of the handset, headset,
Headset Press Headset to use the headset if it is connected. Only HIS
Mute Press Mute to mute a call in progress. To take a call off mute,
Use the right and left navigation arrows to navigate between
menus or to move the cursor during text input.
when you select a call log entry, pressing OK dials the number.
missed calls.
the browser, log out, or view network information.
speaker, and ringer.
headset cords are compatible with your phone.
press Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
Forward Press Forward to display the Forwarding menu.
Scrolling and navigation
When navigating through the options and features on your telephone display, use the
navigation arrows to scroll and buttons to select lines or options.
A navigation icon appears in the phone display to indicate that you can scroll to more options or
information. Use the up and down navigation arrows to scroll up or down through lists; holding
either arrow for a few seconds produces a fast scroll. Use the right and left navigation arrows to
move between the Phone screen and Features list. Go to other screens when the paging icon
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 9
speakerphone, lift the handset.
Introduction to the 9630/9630G SIP IP Telephone
(left- and right-facing arrows) displays on the Title Line or to move the cursor right or left when
entering text.
When you scroll to a line on the display, that line is selected. For non-color phones, the selected
line is highlighted in black with white letters. The softkey labels will change according to the
options available for the selected line. The OK button is a shortcut for the default action. For
example, when you select an entry in your contacts list, pressing the OK button places a call
to that person.
You can also select a line or feature without scrolling by pressing the corresponding line button.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status
of a contact whose presence you are tracking.
Icon Description
Missed call; a call was not answered or was
forwarded to voice mail.
Incoming call is ringing.
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see
additional pages/screens/options.
Scroll left for other options.
Scroll right for other options.
Scroll up or down when there is more information
than can display in the application area.
The call in progress is muted.
The ringer volume is off due to pressing - on the
Volume button until the volume turns off. To
reinstate volume, press + on the Volume button.
10 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Presence icon signifying this contact is available;
the contact whose presence is indicated is
registered (logged in) and that phone is in an idle
state.
Icon Description
Presence icon signifying this contact is currently on
his or her phone; Busy indicator.
Presence icon indicating this contact is not logged
in (unregistered).
Presence icon indicating this contact's phone is
busy with the Send All Calls feature active. This
icon also designates that a feature is not available
at this point of a call.
Presence icon indicating this contact is away from
the telephone.
Team icon indicating this team member is
available.
Team icon indicating this team member is busy on a
call and not available.
Team icon indicating this team member is not on a
call but is forwarding incoming calls.
Administrative Messages
Presence icons appear when you set up the person whose presence you want to track as a
contact and enter a handle (a phone number or URI) for that person.
Administrative Messages
Your administrator can send important messages directly to your telephone, for example,
notification of an early office closing due to inclement weather or information about an imminent
service interruption.
Team icon indicating this team member is busy on a
call and is forwarding incoming calls.
Icon indicating the telephone is not connected to its
network and is operating in "failover" mode. Some
features may not be available or work correctly.
See Limited access during failover on page 63 for
information.
This contact or feature is designated a "favorite."
See Setting up favorites on page 24 for more
information.
These types of messages can take any of the following forms:
• a text message streaming across the top display line, accompanied by an audible alert,
• an audio message broadcasting through the Speaker (or the headset if that device is
active),
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 11
Introduction to the 9630/9630G SIP IP Telephone
• a Web page display if the Browser is active, or
• an “interrupt” screen notifying you that you are receiving an audio alert, with
instructions for canceling the message or resuming your previous activity, such as
continuing a call.
While receiving an audio message, you can switch between the Speaker, handset, and headset
as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the
volume, as you normally would during a call.
Telephone stand
Your telephone can be placed in two positions, a lower position and an upright position. You
can adjust the display screen to different angles. To move the display screen, gently pull from
the top of the display screen towards you. As you pull the screen towards you, you will hear a
clicking sound. Each of these clicks is a locking position for the display screen. Gently push
on the display screen to adjust the screen to a previous position.
If your phone is in the upright position, reverse the tab located below the switchhook in the top
ear piece pocket (on the front of the phone). This will keep the handset seated in the correct
position. You will need a small screwdriver to lift this tab out.
12 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network
settings, and log out. When you press the Avaya Menu button, you see the following menus,
depending on how your administrator has set up your system and on the applications available
to you:
• Options & Settings...
• Browser...
• Network Information...
• About Avaya one-X
• Log Out
Options & Settings lets you change your call settings, personalize button labels, adjust
brightness and contrast, select your ringing pattern, set up favorites, assign speed dial entries,
and more.
The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone.
About Avaya one-X provides the release number of your telephone software.
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.
Note:
The sub-menus that appear depend on how your extension was administered. Some options
or sub-menus may not be available.
Options & Settings
The Options & Settings menu contains choices for:
• Call Settings...
• Assign Speed Dial Entries...
• Assign Favorites Entries...
• Application Settings...
• Screen & Sound Options...
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 13
Avaya Menu
• Language and Region...
• Advanced Options...
Call Settings includes choices for automatically displaying the Phone screen when you get an
incoming call or when you place a call, turning call timers on or off, controlling how Redial
works, turning Visual Alerting on or off, and more.
Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts, so you
can press a single digit to initiate a call to that person. See
24 for more information.
Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See
Setting up favorites on page 24 for more information.
Application Settings includes choices for personalizing button labels, turning call logging on or
off and including bridged calls in your call log.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, background logos, and button clicks and tones.
Language and Region settings includes choices for setting the display language and the time
format.
Setting up speed dialing on page
Advanced Options includes choices for integrating other applications like Microsoft® Exchange
Server with your phone. You can also set AGC (Automatic Gain Control) for your headset,
handset, and/or speaker audio.
Setting the Phone Screen on calling
Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place
a call.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Phone Screen on Calling.
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.
8. Press Save.
14 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Setting the Phone Screen on ringing
Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get
an incoming call.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Phone Screen on Ringing.
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.
8. Press Save.
Options & Settings
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Redial.
7. Press Change or OK or the Right/Left Arrows to toggle between One Number and
List.
8. Press Save.
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 15
Avaya Menu
Configuring call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Display Call Timers.
7. Press Change or OK or use the Left/Right arrows to change the setting.
8. Press Save.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
1. Press Home.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Visual Alerting.
7. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or off.
8. Press Save.
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call. If your system administrator has set up auto-answer, incoming calls are also
16 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Options & Settings
answered on the default audio path you designate here. This setting also determines whether
the Voice Dialing feature gets its input from the Speaker or the Headset.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Default Audio Path.
7. Press Change or OK or use the Right/Left arrows to change the Speaker or
Headset setting.
8. Press Save.
Setting dialing options
Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Dialing option.
If your telephone does not display this option, your administrator has not made this
feature available.
7. Press Change or OKor the Right/Left Arrows to toggle between On-hook and
Editable.
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 17
Avaya Menu
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
8. Press Save.
Personalizing button labels
You can change the labels that are displayed for your extensions, features, and system
numbers or speed dial buttons. For example, you can change the label for your extension to
"My Line." You cannot edit Autodial buttons labels using this procedure. For information, see
Assigning labels to pre-assigned (Autodial) numbers on page 52.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Application Settings.
5. Press Select or OK.
6. Select Personalize Labels...
7. Press Select or OK.
8. Select the label you want to edit.
If the label you want to edit is on the Features menu, scroll right to access the
Features menu, and select the label you want to edit. If the label you want to edit is
on the System Numbers menu, scroll right twice to access the System Numbers
menu and select the label you want to personalize.
9. Press Edit.
10. Edit the label using up to 13 characters.
Press More then Clear to clear all text fields and start over.
11. Press Save or OK.
12. You may revert back to the default button labels by selecting Avaya Menu >
Options & Settings > Application Settings > Restore Default Button Labels
and pressing Default.
Adjusting the brightness or contrast of the display
1. Press Avaya Menu.
2. Select Options & Settings...
18 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
3. Press Select or OK.
4. Select Screen & Sound Options...
5. Press Select or OK.
6. Select Brightness or Contrast.
7. Press Select or OK.
8. Select Phone or an SBM24 button module, as applicable.
9. Scroll to the right or left to adjust the brightness or contrast.
10. Press Save or OK.
Turning button click sounds on and off
1. Press Avaya Menu.
Options & Settings
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Button Clicks.
7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.
8. Press Save.
Turning error tones on or off
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Error Tones.
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 19
Avaya Menu
7. Press Change or OK or use the Right/Left arrows to turn error tones on or off.
8. Press Save.
Changing the ring pattern
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Personalized Ringing.
7. After selecting a pattern, press Play or OK to listen to it.
8. Repeat Steps 6 and 7 until you find the ring pattern you want.
9. Press Save to make it your ring pattern.
Changing the background logo
If your system administrator has set up an alternate background choice, you can change the
logo your screen displays.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen and Sound Options...
5. Press Select or OK.
6. Select Background Logo.
7. Press Change or OK or use the Right/Left arrows to change the logo.
8. Press Save.
20 Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009
Integrating other applications with your phone
If your administrator has set up this option, you can integrate Microsoft applications like the
Microsoft® Exchange Server calendar with your phone. Currently, calendaring is the only
integration feature available. First, establish your credentials (the user name and password
you use for Microsoft Exhange Server email purposes and the location of your Exchange
Server), then set your calendar preferences.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Advanced Options...
5. Press Select or OK.
6. Select Exchange Integration...
Options & Settings
7. If you have already set up your credentials and do not want to change them, proceed
to Step 9. To establish or change your credentials, select Credentials and enter the
following:
• your Microsoft Exchange server email user name,
• your Microsoft Exchange server email password,
• the location (domain/ip address) of the server on which Microsoft Exchange
runs), and
• whether you want to be prompted to enter your user name and password
every time you access Microsoft Exchange calendaring on your phone; use
the Change softkey or Right/Left arrows to change this setting from No to
Yes or Yes or No.
8. Press Save or OK.
9. To set or change your calendar preferences, select Calendar and indicate/enter the
following:
• whether or not you want your phone to activate the calendaring feature;
use the Change softkey or Right/Left arrows to change this setting from
Yes to No or No to Yes.
• whether or not you want your phone to remind you of items on your
calendar; use the Change softkey or Right/Left arrows to change this
setting from Yes to No or No to Yes.
• if you want to be reminded of calendar items, indicate in minutes how far
in advance you want to get a reminder for your appointments. For example,
setting the value to 120 will cause a popup/reminder to appear two hours
before the appointment start time and setting the value to 5 will cause a
reminder/popup to appear five minutes before the start time of
appointment. Setting the value to 0 minutes will cause the reminder to be
Avaya one-X™ Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009 21
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