Avaya 9508, 9609 Quick Reference

Making a Call

▪ Lift Handset or Press Speaker key, Choose from the following:

a) Dial Extension Number OR
b) Dial 9 + Phone Number OR

c) Press Contacts to scroll through contacts

Note: Press the Mute key while on a call to mute your voice (you will be able to hear the caller
but they cannot hear you)

Call Handling

On an incoming call you can:

▪ Press Ignore to silence the ringer while ringing(call is silenced for you only) OR
▪ Press To VM to send the call straight to voicemail

Note: to pick up an incoming call to reception, lift handset and dial *75

Parking a Call for another Employee

▪ With the active call, Press an unlit Park key (ex. Park 1), key will then flash on all phones
▪ Call/Page employee to pick up “Park 1”

To Retrieve the Call: Lift handset, press the flashing Park key
Note: Placing a call on Hold will keep the call on your Personal call key and no one else will be able

to retrieve it

Transfer a Call

▪ With the active call, Press Transfer soft key, choose from the following:

a) Enter an Extension Number OR
b) Dial 9 + Phone Number OR

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c) Press Contacts to scroll through contacts

▪ Announce call (optional)
▪ Hang Up OR Press Cancel soft key to cancel transfer

Transfer a Call to Voicemail

▪ With the active call, Press your Message key
▪ Dial Extension Number (OR press Contacts), then press Select soft key

To Cancel: Press Cancel soft key

Paging (if Applicable)

▪ Lift Handset, press preprogrammed Page key

 Page Sets – Pages all extensions
 Page Speakers – Pages Overhead Speakers
 Page All – Pages Both Sets & Speakers

▪ Announce Call

▪ Press Drop soft key to disconnect

Service: 604 -856- 9155

Email: [e-mail]

Last Number Redial

▪ Press Redial soft key
▪ Scroll through your outgoing calls

▪ Lift handset to connect call or Press the Phone Icon to exit

Call History

▪ Press Call History key
▪ Use your   arrows to scroll through All calls (incoming & outgoing) OR Use your arrows to

choose the list you’d like to scroll through (Outgoing, Incoming or Missed calls)

▪ Press Call soft key to dial number OR Press the Phone Icon to exit

Note: If you see icon on your display, it means you’ve missed a call.

Conference Calls

▪ Make or Receive 1
▪ Make or Receive 2
▪ Make or Receive 3
▪ Press Conf soft key to join all calls

Note: You will be assigned a conf # (usually starting at 100(see display)). Internal staff can join the

conference by dialing that conf number from their phone. An outside caller can also be transferred
to the conference number

st

call, when connected, press Hold soft key

nd

call, press Hold soft key

rd

call (if applicable)

Call Forward

▪ Press your Right Arrow
▪ Press Call Forward key
▪ Enter Extension number OR Dial 9 + desired Phone number (system will save this entire) OR

press DIR (on display) to scroll through directory

▪ Press Save

To Cancel: Press Call Forward key OR Press Status soft key, then press Off

Twinning (if Applicable)

When active, all calls will ring your desk telephone and the twinned number you entered.

▪ To Activate: Press the Twinning key
▪ Enter 9 + number you would like to twin your phone to (this number will save for next time)

To Cancel: Press Twinning key
Note: When you’ve answered a twinned call on your cell phone, you can press the twinning key to

pull the call from your cell phone to your desk phone

Recording

With active call….

▪ Press your Right Arrow
▪ Press Record key (button will light green when on)

To Stop: Press Record key
Note: Conversation records directly into your personal mailbox

Service: 604 -856- 9155

Email: [e-mail]

Do Not Disturb

▪ Press your Right Arrow
▪ Press DND key (button will light green when on)

To Cancel: Press DND key (or press Status on display, then press Off)

Button Programming

▪ Press Features Soft key
▪ Select Phone User
▪ Select Self Administer
▪ When prompted for a security Pin, enter your Extension number
▪ Scroll  through your available buttons
▪ Select the button you’d like to program, then press Replace soft key
▪ Scroll /  to choose feature you would like to program. Most Common:

a) Abbreviated Dial to program an external Phone Number

 Enter 9 + Phone Number (also add a 1 if long distance)
 Press Save
 Press More, then press Label
 Enter the Name you would like associated with that number, press Save

b) User BLF to program an Internal Extension
c) Group BLF to program an Hunt Group (ie Sales, Parts, Service etc..)

▪ Press Save when done
▪ Press the Phone Icon to exit

Enter Personal Contacts:

Stores 100 personal numbers

▪ Press Contacts key
▪ Press your right arrow until you see Personal
▪ Press New soft key
▪ Spell out the name of the contact
▪ Press Number key on display or use arrow to enter phone number
▪ Dial 9 + Phone Number
▪ Press Save soft key

Calling out from Contacts:

▪ Press Contacts key, Use the left and right arrows to access your different directories:

a. All – Accesses all directories
b. External – Only external system wide speed dials(entered by system administrator)
c. Groups – Hunt groups(if applicable) ex. Accounting dept., service dept
d. Users – Internal Staff Directory
e. Personal – Numbers you have stored in your personal directory

▪ Key in the name of the contact you’d like to search or use the up and down arrows to scroll

through the list of contacts

▪ Press Call to call or details to see the details of the contact

Service: 604 -856- 9155

Email: [e-mail]

Ring Tone

▪ Press Avaya Home key
▪ Select Options & Settings
▪ Select Screen & Sound Options
▪ Select Personal Ringing
▪ Press Change soft key to scroll through ring tones
▪ Press Save when done

Ring Volume

With handset in the cradle OR on an incoming call

▪ Press the Volume Up or Down to adjust volume

Service: 604 -856- 9155

Email: [e-mail]