Avaya 9601, 9608, 9611G, 9621G, 9641G Installation Manual

Installing and Administering Avaya
9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP

Release 7.1.12

Issue 2

February 2021

©

2019-2021, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

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information regarding support for this product while under warranty is
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https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

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License types

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at
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Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
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terms regarding the rights to use certain portions of the Software
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Party Components and the Third Party Terms that apply is available
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You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
additional patent applications are pending

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS

HTTP://WWW.MPEGLA.COM.

https://

SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL
PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

https://support.avaya.com (or such successor site as

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://

HTTP://

https://

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación
no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.

低功率電波輻射性電機管理辦法

第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。

第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使
用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

When using IEEE 802.11a wireless LAN, this product is restricted to
indoor use, due to its operation in the 5.15 to 5.25GHz frequency
range. The FCC requires this product to be used indoors for the
frequency range of 5.15 to 5.25GHz to reduce the potential for
harmful interference to co channel mobile satellite systems. High­power radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause
interference with and/or damage to this device.

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents

Chapter 1: Introduction..........................................................................................................  11

Purpose................................................................................................................................ 11

Change history......................................................................................................................  11

Chapter 2: 9600 Series IP Deskphones overview................................................................  12

9600 Series IP Deskphones overview.....................................................................................  12

9600 Series IP Deskphones models.......................................................................................  13

New in this release................................................................................................................  13

Chapter 3: Initial setup and connectivity.............................................................................. 15

Hardware and software prerequisites......................................................................................  15

Hardware prerequisites.................................................................................................... 15

Software prerequisites.....................................................................................................  15

Installation checklist............................................................................................................... 16

Administration methods.........................................................................................................  16

Precedence of administration methods.............................................................................. 17

Diagram: Phone deployment process...................................................................................... 18

Diagram: IP phone setup.......................................................................................................  19

Provisioning server configuration block diagram....................................................................... 19

Configuration through LLDP...................................................................................................  20

LLDPDU transmitted by the phones..................................................................................  21

TLV impact on system parameter values...........................................................................  22

Configuration through DHCP.................................................................................................. 24

DHCP Site Specific Option............................................................................................... 24

DHCP options.................................................................................................................  26

IPv4 and IPv6.......................................................................................................................  30

Multiple Device Access .........................................................................................................  31

Multi Device Access operation in dual-stack mode.............................................................  32

Shared Control................................................................................................................ 33

Configuring the File Server..................................................................................................... 33

Contents of the settings file....................................................................................................  34

Software distribution package................................................................................................. 36

Downloading and saving the software.....................................................................................  37

Powering the phone............................................................................................................... 38

Chapter 4: Security configurations....................................................................................... 42

Security overview..................................................................................................................  42

Device lock management parameters.....................................................................................  43

User and account management parameters............................................................................  44

Access control and security.................................................................................................... 45

Certificate management......................................................................................................... 46

Trusted certificates..........................................................................................................  47

February 2021 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP

Deskphones SIP 6

Comments on this document? [e-mail]

Contents

OCSP trust certificates..................................................................................................... 47

Phone identity certificates................................................................................................  48

FIPS mode...........................................................................................................................  50

Chapter 5: Phone administration..........................................................................................  52

Introduction........................................................................................................................... 52

About local administrative procedures..................................................................................... 52

Accessing the Administration menu........................................................................................  52

Accessing the Administration menu during phone startup...................................................  53

Accessing the Administration menu after phone startup...................................................... 53

The Avaya Menu administration file........................................................................................  53

Administering the phone by using local procedures..................................................................  56

Applications and features provisioning....................................................................................  57

Setting the signaling protocol identifier....................................................................................  58

Configuring SIP settings......................................................................................................... 59

Configuring Time Server settings............................................................................................ 61

Setting the date and time on SIP deskphones.......................................................................... 61

About DNS addressing..........................................................................................................  61

Virtual LAN overview.............................................................................................................  62

VLAN separation............................................................................................................. 62

Configuring an external switch port...................................................................................  64

Exceptions to the VLAN forwarding rules........................................................................... 65

Special considerations..................................................................................................... 65

VLAN parameters............................................................................................................ 66

IEEE 802.1X overview...........................................................................................................  69

Setting the 802.1x operational mode....................................................................................... 71

Setting Site-Specific Option Number.......................................................................................  72

Setting the Group identifier..................................................................................................... 72

GROUP parameter for customized user groups.......................................................................  73

Using the VIEW administrative option.....................................................................................  73

VIEW field description............................................................................................................ 74

Push server..........................................................................................................................  75

Secure Push...................................................................................................................  75

SNMP activation.................................................................................................................... 76

Registration and authentication..............................................................................................  76

IP address and settings reuse.............................................................................................  77

Ping and traceroute...............................................................................................................  78

TCP and UDP ports............................................................................................................... 78

Received packets (destination = SIP phone)...................................................................... 78

Transmitted packets (source = SIP phone)........................................................................  79

Preinstallation checklist for static addressing...........................................................................  80

Assigning static IP address....................................................................................................  81

Static addressing field descriptions.........................................................................................  82

Administering display language options................................................................................... 83

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Contents

Network audio quality............................................................................................................  84

Network progress tones overview...........................................................................................  85

Administering enhanced local dialing......................................................................................  89

Setting the dial plan on SIP deskphones.................................................................................  91

Administering emergency numbers......................................................................................... 93

Administering audio equalization............................................................................................  94

Setting the handset audio equalization....................................................................................  94

Enabling and disabling Automatic Gain Control........................................................................ 95

Administering headset profiles................................................................................................ 95

Calibrating the touch screen................................................................................................... 96

Using the Debug Mode..........................................................................................................  97

Setting interface control.........................................................................................................  97

Enabling and disabling event logging......................................................................................  98

Long-term acoustic protection................................................................................................  99

Long-term acoustic exposure protection parameter..........................................................  100

No Hold Conference............................................................................................................  100

History................................................................................................................................ 100

Call treatment in a logged out state and busy Call Appearances........................................ 101

Customizing ring tones........................................................................................................  101

Korean ring tones.......................................................................................................... 102

Customized ring tones...................................................................................................  102

Downloadable ring tones................................................................................................ 104

Administering voice mail......................................................................................................  105

Administering Presence.......................................................................................................  106

Presence overview........................................................................................................  106

Presence profile............................................................................................................  106

Avaya Aura® Call Center Elite features ................................................................................. 107

Agent Greeting.................................................................................................................... 108

Agent Greetings parameters........................................................................................... 108

Team Button overview.........................................................................................................  109

Team Button parameters................................................................................................  110

Team Button override..................................................................................................... 110

Direct Transfer............................................................................................................... 111

Enhanced Call Forward........................................................................................................ 111

Advanced call conference..................................................................................................... 111

Assured services SIP........................................................................................................... 112

Setting a large font size for the display..................................................................................  113

Setting the background logo.................................................................................................  113

Background logo specifications....................................................................................... 114

Service Observe.................................................................................................................. 114

WML browser overview........................................................................................................ 115

Microsoft Exchange Server integration..................................................................................  116

Microsoft Exchange parameters...................................................................................... 117

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Contents

Resetting system values......................................................................................................  119

Clearing the phone settings.................................................................................................. 120

Restarting the phone...........................................................................................................  121

LDAP Directory...................................................................................................................  121

Chapter 6: Failover and survivability.................................................................................. 122

Redundancy with IP phone and Avaya Aura

®

......................................................................... 122

Detection of loss of connection.............................................................................................  122

Failover to a backup proxy...................................................................................................  123

Restoring the phone to the primary proxy..............................................................................  123

Proxy determination when the connection to the primary proxy is lost......................................  124

Simultaneous registration..................................................................................................... 124

Limitations during failover or failback..................................................................................... 125

Preserved call.....................................................................................................................  125

Limitations of call preservation........................................................................................ 125

Supported non Avaya Aura® proxies for redundancy..............................................................  126

Limitations after a successful failover....................................................................................  126

Indications of redundancy....................................................................................................  127

Parameters for redundancy provisioning...............................................................................  128

Redundancy in a non-Avaya proxy environment....................................................................  132

Chapter 7: Backup and restore............................................................................................ 133

User profile backup on Personal Profile Manager (PPM)......................................................... 133

User profile parameters for backup.......................................................................................  133

Chapter 8: Phone upgrade................................................................................................... 135

Device upgrade process......................................................................................................  135

Downloading and saving the software...................................................................................  136

Upgrading the device manually............................................................................................. 136

Downloading text language files...........................................................................................  137

Changing the signaling protocol............................................................................................ 138

The GROUP parameter.......................................................................................................  138

Chapter 9: Data Privacy Controls Addendum.................................................................... 139

Purpose.............................................................................................................................. 139

Data categories containing personal data (PD)......................................................................  139

Personal data human access controls................................................................................... 140

Personal data programmatic or API access controls......................................................... 140

Personal data at rest encryption controls............................................................................... 141

Personal data in transit encryption controls............................................................................ 141

Personal data retention period controls.................................................................................  142

Personal data export controls and procedures.......................................................................  142

Personal data view, modify, delete controls and procedures.................................................... 143

Personal data pseudonymization operations statement..........................................................  144

Data privacy and secure data processing .............................................................................  144

Secure mode......................................................................................................................  144

Configuring secure mode parameter...............................................................................  145

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Contents

Data privacy........................................................................................................................ 145

Secure Syslog..................................................................................................................... 147

Secure Syslog parameters.............................................................................................  147

Geographical restrictions on encryption................................................................................. 148

Chapter 10: Troubleshooting...............................................................................................  149

SLA Mon™ agent................................................................................................................  149

Error conditions................................................................................................................... 149

DTMF tones.................................................................................................................. 150

Power interruption.........................................................................................................  150

Installation error and status messages..................................................................................  150

Operational errors and status messages...............................................................................  152

SRTP provisioning............................................................................................................... 157

Chapter 11: Resources......................................................................................................... 158

Documentation.................................................................................................................... 158

Finding documents on the Avaya Support website...........................................................  160

Viewing Avaya Mentor videos............................................................................................... 161

Support..............................................................................................................................  161

Appendix A: List of configuration parameters................................................................... 163

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Chapter 1: Introduction

Purpose

This document contains information about how to install and deploy 9600 Series IP Deskphones.
It provides administration information for only the following 9600 Series IP Deskphones models:

• 9601

• 9608

• 9608G

• 9611G

• 9621G

• 9641G

• 9641GS

This document is intended for people who install and maintain the 9600 Series IP Deskphones.
For example, administrators and service engineers.

Change history

Date Summary of changes

October 2020 Updated Phone administration chapter

June 2020 Added LDAP Directory topic

January 2020 Updated the Data Privacy Controls Addendum chapter

October 2019 Updated Phone administration chapter

Updated List of configuration parameters

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Deskphones SIP 11

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Chapter 2: 9600 Series IP Deskphones

overview

9600 Series IP Deskphones overview

Avaya 9600 Series IP Deskphones is a set of desk handset devices that you can use for unified
communication. The series leverages the enterprise IP network and eliminates the need for a
separate voice network. It works with the Avaya Aura® environment to provide a flexible
architecture that works with your investments and accommodates growth as your business needs
change.

The deskphones offer high audio quality and low power requirements and the flexibility to
customize. With the high-performance models of this series that can operate in both the H.323
and the Session Initiated Protocol (SIP) environments, you can use the phones to:

• Make conference calls more efficient and enhance customer interactions.

• Gain access to information quickly through easy-to-read and high-resolution displays.

• Speed up completion of common telephony tasks by using prompts on touch screens.

• Improve productivity with context-sensitive graphical interfaces that enhance call control and
call management.

• Create a survivable, scalable infrastructure that delivers reliable performance and flexible
growth as business needs change.

• Increase performance by deploying Gigabit Ethernet within your infrastructure.

• Reduce energy costs by using efficient Power-over-Ethernet (POE), including the sleep
mode, that lowers energy consumption dramatically.

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9600 Series IP Deskphones models

9600 Series IP Deskphones models

Deskphone model Description

9601 The 9601 deskphone is SIP-only phone that provides a four-row

monochrome display and two lines with dual red and green
LEDs. The phone has a built in 10/100 Ethernet switch with a
port for your personal computer or a laptop.

9608/9608G You can use up to eight lines for the deskphone. The deskphone

supports a traditional user interface and a graphical
monochrome display. The 9608 has a built in 10/100 Ethernet
switch, and the 9608G has an integrated Gigabit.

9611G The 9611G has a traditional user interface and a graphical color

display. You can use up to eight lines with the 9611G deskphone.
The 9611G deskphone has an integrated Gigabit and a USB
interface. The deskphone has a graphical color display with a
white backlight.

9621G The 9621G IP deskphone provides gigabit capability and touch

screen functionality. Customers with a need for gigabit
connectivity to the desktop prefer the 9621G deskphone.

9641G/9641GS The 9641G/9641GS deskphone provides advanced capabilities

with a color touch screen, wideband speaker, USB interface,
Bluetooth® enabled headset support, and gigabit connectivity to
the desktop. Customers who require gigabit capability for the
desktop and the option to add more advanced capabilities prefer
the 9641G/9641GS deskphone.

New in this release

Security enhancements

• Supports OpenSSL FIPS 140-2 certified cryptographic algorithms.

• Supports IPv6.

• Supports OpenSSL FIPS 140-2 certified cryptographic algorithms

• Supports Department of Defense solution deployment with Joint Inter-operability Test
Command (JITC) compliance.

• Supports display of SSH fingerprint in the Administration menu.

• Displays version of OpenSSH and OpenSSL in the Administration menu.

• Supports SHA2 hash algorithm and strong encryption (256 bit symmetric and RSA 2048 and
4096 bit asymmetric keys) in TLS mode.

• Supports SRTP/SRTCP and TLS v1.2.

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9600 Series IP Deskphones overview

• Supports Enhanced Avaya Services Login (EASG) feature where an administrator can
escalate to root privileges using an authentication file.

IPv6 and related features

• Supports ICMPv6, PPMv6, and DHCPv6.

• SIP registration over IPv4 and IPv6.

• Supports call features and MDA devices with ANAT and non-ANAT phones.

• Supports early media, delayed media, and media reshuffling with ANAT.

AS-SIP features

• Supports Multiple Level Precedence and Preemption, DSCP, and Blind Transfer as part of
the AS-SIP feature.

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Chapter 3: Initial setup and connectivity

Hardware and software prerequisites

Check the prerequisites to ensure that you have the required software and hardware before you
install the 9600 Series IP Deskphones.

Hardware prerequisites

Ensure that the LAN:

• Uses Ethernet Cat. 5e or Cat. 6 cabling

• Has either of the following specifications:

- IEEE 802.3af PoE

- IEEE 802.3af PoE injector

Software prerequisites

Ensure that your network already has the following components installed and configured:

• Avaya Aura® Session Manager 6.3.8 or later

• Avaya Aura® Communication Manager 6.3.6 or later

• Avaya Aura® System Manager 6.3.8 or later

• If applicable, Avaya Aura® Presence Services 6.2.4 or later

• If applicable, Avaya Aura® Session Border Controller 7.0 or later

• If applicable, IP Office IPO 11.0.0 or later

• A DHCP server for providing dynamic IP addresses to the .

• A file server, an HTTP, HTTPS, or the Avaya Aura® Utility Services for downloading the
software distribution package and the settings file

IPv6 deployment requires Avaya Aura® Session Manager v7.1 or later, Avaya Aura
Communication Manager v7.1 or later, Avaya Aura® System Manager v7.1 or later, and Avaya
Aura® Session Border Controller v7.1 or later. For more information about installing and
configuring the components, see their respective documentation.

®

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Initial setup and connectivity

Installation checklist

Use the following checklist to see the tasks that you must perform to setup and connect the9600
Series IP Deskphones.

No.Task Reference

1. Check the prerequisites. See Prerequisites topic for more
information.

2. Collect the configuration data for the

Deskphone, File Server, Network Server/
Switch (LLDP), Avaya Aura® System
Manager, and DHCP Server.

3. Configure the File Server, DHCP, and

Network Server/Switch (LLDP).

4. Create user, session, and

communication profile on Avaya Aura
System Manager

5. Download and install Avaya Aura

System Manager certificates on the
phone.

6. Unpack and assemble the deskphone

components.

7. Connect the 9600 Series IP Deskphones

to the power source and network.

®

See Configuration through DHCP, File

Server configuration, and Configuration
through LLDP topics for more

information.

See Configuration through DHCP, File

Server configuration, and Configuration
through LLDP topics for more

information.

SeeAdministering Avaya Aura® System

®

Manager guide for more information.

SeeAdministering Avaya Aura® System
Manager guide for more information.

See Plugging in the deskphone for more
information.

Administration methods

You can use the following methods to administer the devices. The following table lists the
configuration parameters that you can administer through each of the corresponding methods.

Method

IP
address
es

DHCP —

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Tagging
and
VLAN

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Provisionin
g Server

Deskphones SIP 16

Can administer

Group Network

Time
Server

Quality
of
Service

Table continues…

Applicat
ion­specific
paramet
ers

Administration methods

Method Can administer

LLDP — — — —

Settings file — — —

Avaya Aura® System
Manager and IP Office

Administration menu on the
phone

Web UI

— — — — —

—

Precedence of administration methods

Most of the parameters are configured through multiple methods. If you configure a parameter
through more than one method, the device applies the settings of the method that has a higher
precedence. The following list shows the precedence of the methods in the highest to lowest
order:

1. Administration menu on the phone. When the parameter USE_DHCP is set to 1, the phone
gets the DHCP values from the DHCP rather than Administration menu of the phone.

2. Avaya Aura® System Manager and IP Office.

3. 46xxsettings.txt file

4. DHCP.

5. LLDP. There is an exception of LLDP getting a higher precedence than the Settings file
and DHCP when the layer 2 parameters, such as L2QVLAN, L2Q, L2QAUD, L2QVID,
L2QSIG, DSCPAUD, DSCPSIG, and PHY2VLAN are set through LLDP.

Note:

When parameters of the 46xxsettings.txt file are removed, or are not used, they reset to
their default value.

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Collect configuration data for the following components

DHCP Server

DHCP

Deskphone

Network Server /
Switch (LLDP)

File Server

File Server

2

3

4

5

1

Configure the servers

NTP Server

NTP

NTP Server

NTP

Configure the following servers

DHCP Server

DHCP

Network Server /
Switch (LLDP)

File Server

File Server

User, Session &
Communication Profile

Connect IP Phone

to the network

User, Session &
Communication Profile

Unpack and assemble

Configure security
certificates

Initial setup and connectivity

Diagram: Phone deployment process

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Deskphones SIP 18

Diagram: IP phone setup

IP PHONE

IP PHONE

D H CP

Provides IP address
& sets configurable

parameters for

provisioning

46xxsettings.txt

Sets the system
parameters for
configuration

Configures user, communication,
and session profile

Manages power
and provides
configurable
parameters
for provisioning

Provides Software

distribution package

and Settings file

F i l e
S e r v e r

Network server /
Switch (LLDP)

Manages power

& provides configurable

parameters for

provisioning

D N S

Provides domain name

server address

c l o u d o f I P n e t w o r k

Avaya Aura

System Manager

Avaya Aura
Session Manager

Avaya Aura

Communication Manager

Primary setup

®

Avaya Aura

Branch Session Manager

Avaya IP Office
Branch Mode

Survivable setup

Diagram: IP phone setup

Provisioning server configuration block diagram

A provisioning server is an HTTP or an HTTPS server that the Avaya J100 Series IP Phones
connect to obtain J100 firmware files and configuration settings files.

When the Avaya J100 Series IP Phones boot up, or is performing a check for updates, the phone
checks for firmware updates and configuration files on the configured provisioning server.

The following methods are available to configure the Avaya J100 Series IP Phones provisioning
server address:

• DHCP

• LLDP

• Device Enrollment Services (DES)

• Administration menu on the phone

• Web interface of the phone

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Initial setup and connectivity

• Prompt on the phone for entering the provisioning details on the first time boot-up

The block diagram of the provisioning server configuration is as follows:

Configuration through LLDP

Link Layer Discovery Protocol (LLDP) is an open standards, layer 2 protocol that IP phones use to
advertise their identity and capabilities and to receive administration from Ethernet switches. LAN
equipment can use LLDP to manage power and administer VLANs, DSCP, and 802.1p priority
fields.

The transmission and reception of LLDP is specified in IEEE 802.1AB-2005. The 9600 Series IP
Deskphones Avaya J100 Series IP Phones use Type-Length-Value (TLV) elements specified in
IEEE 802.1AB-2005, TIA TR-41 Committee - Media Endpoint Discovery (LLDP-MED, ANSI/
TIA-1057), and Proprietary elements. LLDP Data Units (LLDPDUs) are sent to the LLDP Multicast
MAC address.

The 9600 Series IP Deskphones Avaya J100 Series IP Phones running SIP software support
IEEE 802.1AB if the value of the configuration parameter LLDP_ENABLED is “1” (On) or “2”
(Auto). If the value of LLDP_ENABLED is “0” (off), the transmission and reception of Link Layer
Discovery Protocol (LLDP) is not supported. When the value of LLDP_ENABLED is “2”, the
transmission of LLDP frames does not begin until an LLDP frame is received. The first LLDP
frame is transmitted within 2 seconds after the first LLDP frame is received. After transmission
begins, an LLDPDU is transmitted every 30 seconds. A delay of up to 30 seconds in phone
initialization might occur if the file server address is delivered by LLDP and not by DHCP.

These phones do not transmit 802.1AB multicast LLDP packets from an Ethernet line interface to
the secondary line interface and vice versa.

By using LLDP, you can configure the following:

• Call server IP address

• File server

• PHY2VLAN

• L2QVLAN and L2Q

• DSCP

• 802.1p priority

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Configuration through LLDP

LLDPDU transmitted by the phones

Category TLV Name (Type) TLV Info String (Value)

Basic Mandatory Chassis ID IPADD of phone, IANA Address Family Numbers enumeration

value for IPv4, or subtype 5:Network address.

Basic Mandatory Port ID MAC address of the device.

Basic Mandatory Time-To-Live 120 seconds.

Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12.

Basic Optional System

Capabilities

Basic Optional Management

Address

IEEE 802.3
Organization
Specific

TIA LLDP MED LLDP-MED

TIA LLDP MED Network Policy Tagging Yes/No, VLAN ID for voice, L2 Priority, DSCP Value.

TIA LLDP MED Inventory –

TIA LLDP MED Inventory –

TIA LLDP MED Inventory –

TIA LLDP MED Inventory – Serial

TIA LLDP MED Inventory –

TIA LLDP MED Inventory – Model

Avaya Proprietary Call Server IP

Avaya Proprietary IP Phone

Avaya Proprietary File Server File Server IP Address. Subtype = 6.

MAC / PHY
Configuration /
Status

Capabilities

Hardware Revision

Firmware Revision

Software Revision

Number

Manufacturer
Name

Name

address

addresses

Bit 2 (Bridge) will be set in the System Capabilities if the phone
has an internal Ethernet switch. If Bit 2 is set in Enabled
Capabilities then the secondary port is enabled.

Mgmt IPv4 IP address of device.

Interface number subtype = 3 (system port). Interface number
= 1.

OID = SNMP MIB-II sysObjectID of the device.

Reports auto negotiation status and speed of the uplink port on
the device.

Media Endpoint Discovery capabilities = 00-33 (Inventory,
Power-via-MDI, Network Policy, MED Caps).

MODEL - Full Model Name.

Firmware version.

Software version or filename.

Device serial number.

Avaya.

MODEL with the final Dxxx characters removed.

Call Server IP Address. Subtype = 3.

Phone IP address, Phone Address Mask, Gateway IP
Address. Subtype = 4.

Table continues…

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Initial setup and connectivity

Category TLV Name (Type) TLV Info String (Value)

Avaya Proprietary 802.1Q Framing 802.1Q Framing = 1 if tagging or 2 if not.

Basic Mandatory End-of-LLDPDU Not applicable.

TLV impact on system parameter values

System parameter
name

PHY2VLAN IEEE 802.1 Port

L2QVLAN and L2Q IEEE 802.1 VLAN

L2Q, L2QVLAN,
L2QAUD,
DSCPAUD

TLV name Impact

VLAN ID

Name

TIA LLDP MED
Network Policy
(Voice) TLV

The value of the PHY2VLAN parameter on the phone is
configured from the value of the Port VLAN identifier in the
TLV.

The value is changed to the TLV VLAN Identifier. L2Q is set to
1 (ON).

A check is made as to whether a reset is necessary to obtain a
new IP address due to a change in the values of the
parameters L2Q or L2QVLAN.

VLAN Name TLV is ignored if:

• The value of USE_DHCP is 0 and the value of IPADD is not

0.0.0.0.

• The current value of L2QVLAN was set by a TIA LLDP MED
Network Policy TLV.

• The VLAN name in the TLV does not contain the substring
“voice” in lower-case, upper-case or mixed-case ASCII
characters anywhere in the VLAN name.

L2Q - set to 2 (off) if T (the Tagged Flag) is set to 0 and to 1
(on) if T is set to 1.

L2QVLAN - Set to the VLAN ID in the TLV.

L2QAUD - Set to the Layer 2 Priority value in the TLV.

DSCPAUD - Set to the DSCP value in the TLV.

A check is made as to whether a reset is necessary to obtain a
new IP address due to a change in the values of the
parameters L2Q or L2QVLAN.

This TLV is ignored if:

• The value of USE_DHCP is 0 and the value of IPADD is not

0.0.0.0.

• The Application Type is not 1 (Voice) or 2 (Voice Signaling).

• The Unknown Policy Flag (U) is set to 1.

Table continues…

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Deskphones SIP 22

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Configuration through LLDP

System parameter

TLV name Impact

name

L2Q, L2QVLAN TIA LLDP MED

Network Policy
(Voice Signaling)

SIP_CONTROLL
ER_LIST

TLSSRVR and
HTTPSRVR

Proprietary Call
Server TLV

Proprietary File
Server TLV

L2Q Proprietary 802.1 Q

Framing

L2Q - set to 2 (off) if T (the Tagged Flag) is set to 0 and to 1
(on) if T is set to 1.

L2QVLAN - Set to the VLAN ID in the TLV.

L2QAUD - Set to the Layer 2 Priority value in the TLV.

DSCPAUD - Set to the DSCP value in the TLV.

A check is made as to whether a reset is necessary to obtain a
new IP address due to a change in the values of the
parameters L2Q or L2QVLAN.

This TLV is ignored if:

• The value of USE_DHCP is 0 and the value of IPADD is not

0.0.0.0.

• The Application Type is not 1 (Voice) or 2 (Voice Signaling).

• The Unknown Policy Flag (U) is set to 1.

SIP_CONTROLLER_LIST will be set to the IP addresses in
this TLV value.

Note:

This parameter cannot be used in an environment where
both SIP phones and H.323 phones exist.

TLSSRVR and HTTPSRVR will be set to the IP addresses in
this TLV value.

If the value of TLV = 1, L2Q is set to 1 (On).

If the value of TLV = 2, L2Q is set to 2 (Off).

If the value of TLV = 3, L2Q is set to 0 (Auto).

A check is made as to whether a reset is necessary to obtain a
new IP address due to a change in the values of the
parameters L2Q or L2QVLAN.

This TLV is ignored if:

• The value of USE_DHCP is 0 and the value of IPADD is not

0.0.0.0.

• The current L2QVLAN value was set by an IEEE 802.1
VLAN name.

• The current L2QVLAN value was set by a TIA LLDP MED
Network Policy (Voice) TLV.

POE_CONS_
SUPPORT

Proprietary - PoE
Conservation Level

If the value of POE_CONS_SUPPORT is 1,
POE_CONS_MODE is set to the level requested in the TLV.

Request TLV

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Deskphones SIP 23

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Initial setup and connectivity

Configuration through DHCP

The Avaya J100 Series IP Phones obtain network and configuration information using DHCP
protocol. You can configure the DHCP server to provide the following information to the device:

• Avaya Aura® Session Manager address.

• IP address

• Subnet mask

• IP address of the router

• IP address of the HTTP or HTTPS file server

• IP address of the SNTP server

• IP address of DNS

You can configure the DHCP server to:

• Dynamically assign IP addresses to the Avaya J100 Series IP Phones.

• Provision device and site-specific configuration parameters through various DHCP options.

DHCP Site Specific Option

The phones support DHCP configuration option called Site Specific Option(SSON). Using this
parameter, custom parameters can be configured on the phone through a DHCP server. In the
DHCP DISCOVER, the phone requests for the DHCP Site-specific option (SSON), typically
configured in DHCP Option 242. To configure and respond to this request, configure the DHCP
server with proper data supplied in the offer for the value of this option. An example of such
configuration is as follows:

option avaya-option-242 L2Q=1,L2QVLAN=1212,HTTPSRVR=192.168.0.100.

Following parameters can be configured with this feature:

Parameter

ADMIN_PASS
WORD

Description

Specifies the security string used to access local procedures.

The default is 27238. This is meant to replace PROCPSWD as it provides a more
secure password syntax.

Table continues…

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Configuration through DHCP

Parameter Description

HTTPDIR Specifies the path to the configurations and data files in HTTP and HTTPS GET

operations during device bootup. This path is relative to the root of the HTTPS file
server, to the directory in which the device configuration and date files are stored. If
$MACADDR and/or $MODEL4 and/or $SERIALNO macro is present in the configured
path then such macro is replaced with its actual value.The path may contain no more
than 127 characters and may contain no spaces. HTTPDIR is the path for all HTTP
operations.

The command is HTTPDIR=<path>. In configurations where the upgrade and binary
files are in the default directory on the HTTP server, do not use the SET
HTTPDIR=<path>.

HTTPPORT Sets the TCP port used for HTTP file downloads from non-Avaya servers. The default is

80.

HTTPSRVR IP addresses or DNS names of HTTP file servers used for downloading settings,

language, and firmware files during startup.

The firmware files are digitally signed, so TLS is not required for security.

ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in

response to messages sent to closed ports so as not to reveal information to potential
hackers. The default is 1, that is sends Destination Unreachable messages for closed
ports used by traceroute.

ICMPRED Controls whether ICMP Redirect messages are processed. The default is 0, that is,

redirect messages are not processed.

L2Q 802.1Q tagging mode. The default is 0 for automatic.

L2QVLAN VLAN ID of the voice VLAN. The default is 0.

PHY1STAT Specifies the speed and duplex settings for the Ethernet line interface. The default value

is 1 for auto-negotiate.

PHY2STAT Specifies the speed and duplex settings for the secondary (PC) Ethernet interface. The

default value is 1.

PROCPSWD Security string used to access local procedures.

The default is 27238. ADMIN_PASSWORD replaces this parameter if
ADMIN_PASSWORD is set in the 46xxsettings.txt file.

PROCSTAT Controls whether local (Admin menu) procedures can be used to configure the phone.

REUSETIME Time in seconds for IP address reuse timeout, in seconds. The default is 60 seconds.

SIG The signaling protocol download flag that indicates the protocol applied as follows:

• 0 for Default

• 1 for H.323

• 2 for SIP

SIP_CONTROL
LER_LIST

SIP proxy or registrar server IP or DNS addresses that can be 0 to 255 characters, IP
address in the dotted decimal name format, separated by commas and without any
intervening spaces. The default is null, that is, no controllers.

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Initial setup and connectivity

Parameter Description

TLSDIR Specifies the path to the configurations and data files in HTTPS GET operations during

device bootup. This path is relative to the root of the HTTPS file server, to the directory
in which the device configuration and date files are stored. If $MACADDR and/or
$MODEL4 and/or $SERIALNO macro is present in the configured path then such macro
is replaced with its actual value. The string length can be from 0 to 127, without spaces.

TLSPORT Destination TCP port used for requests to https server in the range of 0 to 65535. The

default is 443, the standard HTTPS port.

TLSSRVR IP addresses or DNS names of Avaya file servers used to download configuration files.

Firmware files can also be downloaded using HTTPS.

Note:

Transport Layer Security is used to authenticate the server.

VLANTEST Number of seconds to wait for a DHCPOFFER on a non-zero VLAN. The default is 60

seconds.

In an IP Office environment 46xxsettings.txt and 96x1Supgrade.txt files are
autogenerated. There is a provision where you can set up a different file server with your own
custom Settings file.

DHCP options

You can configure the following options in the DHCP server:

Option

Option 1 Specifies the subnet mask of the network.

Option 3 Specifies the gateway IP address list. The list can contain up to 127 total ASCII

Option 6 Specifies the DNS server address list. The list can contain up to 127 total ASCII

Description

characters. Separate more than one IP address with commas with no intervening
spaces.

characters. Separate more than one IP address with commas with no intervening
spaces.

The phone supports DNS and the dotted decimal addresses. The phone attempts to
resolve a non-ASCII-encoded dotted decimal IP address by checking the contents of
DHCP Option 6. At least one address in Option 6 must be a valid, nonzero, dotted
decimal address, otherwise the DNS address fails.

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Configuration through DHCP

Option Description

Option 12 Avaya J100 Series IP Phones identify themselves to the DHCP server by sending

the host name in Sub-Option 12 in DHCP DISCOVER and DHCP REQUEST options.
The host name has the following format:

AVohhhhhh, where:

• AV stands for Avaya.

• o is one of the following values based on Object Unique Identifier (OUI) derived
from the first three octets of the phone MAC address:

- A if OUI is 00-04-0D

- B if OUI is 00-1B-4F

- E if OUI is 00-09-6E

- L if OUI is 00-60-1D

- T if the OUI is 00-07-3B

- X if the OUI is anything else

• hhhhhh are the ASCII characters for the hexadecimal representation of the last
three octets of the phone MAC address.

Option 15 Specifies the domain name. The domain name is required to resolve DNS names

into IP addresses.

Configure this option if you use a DNS name for the HTTP server. Otherwise, you
can specify a domain as part of customizing the HTTP server.

This domain name is appended to the DNS addresses specified in Option 6 before
the phone attempts to resolve the DNS address. The phone queries the DNS
address in the order they are specified in Option 6. If there is no response from an
address, the phone queries the next DNS address.

As an alternative to administering DNS by DHCP, you can specify the DNS server
and domain name in the HTTP script file. If you use the script file, you must
configure the DNSSRVR and DOMAIN parameters so that you can use the values of
these parameters in the script.

Administer Option 6 and Option 15 appropriately with DNS servers and domain
names respectively.

Option 42 Specifies the SNTP IP address list. List servers in the order of preference. The

minimum length is 4 and the length must be a multiple of 4.

Option 43 Specifies the encapsulated vendor-specific options that clients and servers use to

exchange the vendor-specific information. Option 43 is processed only if the first
code in the Option is 1 with a value of 6889. The value 6889 is an Avaya enterprise
number. All values are interpreted as strings of ASCII characters that are accepted
with or without a null termination character. Any invalid value is ignored and the
corresponding parameter value is not set. Cannot be used simultaneously with
DHCP SSON (Option 242).

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Initial setup and connectivity

Option Description

Option 51 Specifies the DHCP lease time. If this option is not received, the DHCPOFFER is not

accepted. Assign a lease time of six weeks or greater. If this option has a value of
FFFFFFFF hex, the IP address lease is assumed to be infinite, so that the renewal
and rebinding procedures are not necessary even if Options 58 and 59 are received.
Expired leases causes the device to reboot.

Option 52 Specifies the overload option. If this option is received in a message, the device

interprets the sname and file parameters.

Option 53 Specifies the DHCP message type. The value can be one of the following:

• 1 for DHCPDISCOVER

• 3 for DHCPREQUEST

For DHCPREQUEST sent to renew the device IP address lease:

• If a DHCPACK is received in response, a log event record is generated with a Log
Category of DHCP.

• If a DHCPNAK is received in response, the device immediately ceases IP address
usage, generates a log event record, sets IPADD to 0.0.0.0, and enters the DHCP
INIT state.

Option 55 Specifies the parameter request list. Acceptable values are:

• 1 for subnet mask

• 3 for router IP addresses

• 6 for domain name server IP addresses

• 7 for log server

• 15 for domain name

• 26 for interface MTU

• 42 for NTP servers

Option 57 Specifies the maximum DHCP message size.

Set the value to 1500.

Set the value to 1000.

Option 58 Specifies the DHCP lease renew time. If not received or if this value is greater than

that for Option 51, the default value of T1, renewal timer is used.

Option 59 Specifies the DHCP lease rebind time. If not received or if this value is greater than

that for Option 51, the default value of T2, rebinding timer is used.

Option 242 Specifies the site-specific option (SSON). It is optional but cannot be used

simultaneously with Option 43.

If you do not configure this option, ensure that one of the following parameters is
configured appropriately elsewhere:

• HTTPSRVR

• TLSSRVR

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Configuration through DHCP

DHCP vendor-specific option

You can set DHCP vendor-specific parameters by using DHCP option 43. The supported codes for
Option 43 and the corresponding parameters are as follows:

Code Parameter

1 Does not set any parameter. The value must be 6889.

2 HTTPSRVR

3 HTTPDIR

4 HTTPPORT

5 TLSSRVR

6 TLSDIR

7 TLSPORT

8 TLSSRVRID

9 L2Q

10 L2QVLAN

11 PHY1STAT

12 PHY2STAT

13 PROCSTAT

14 SIG

15 SIP_CONTROLLER_LIST

Extending use of DHCP lease

9600 Series IP Deskphones support configuration of network parameters using DHCP as per RFC

2131. However, when a DHCP server becomes unreachable and the DHCP lease currently held
by the phone expires, the phone continues to use the same lease until the DHCP server becomes
reachable. This functionality is controlled by setting the following parameter:

Parameter name Default value Description

DHCPSTD 0 Specifies if the expired DHCP lease is used.

Value operation:

• 0: Continue use of the expired DHCP lease if
the lease could not be renewed.

• 1: Stop using the DHCP lease immediately
when it expires, as per the standard.

The parameter is configured through the
46xxsettings.txt file.

When this feature is enabled (DHCPSTD=1), the phone continues to use the lease data, including
IP address, router and other options if the lease could not be renewed. In this state, the phone will
attempt to reach a DHCP server every 60 seconds. When a DHCP server becomes available and
a lease is renewed or new lease obtained, the phone performs a duplicate address detection on

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Initial setup and connectivity

the offered IP address. If no conflicts are detected, this IP address is assigned to the local network
interface for use.

Parameter configuration through DHCP

The phones support the DHCP configuration option called Site Specific Option (SSON). Using this
option, custom parameters can be configured on the phone through a DHCP server. In DHCP
DISCOVER, the phone requests for the SSON, typically configured in DHCP Option 242. To
respond to this request, configure the DHCP server with proper data supplied in the offer for this
option value. The following is an example of such configuration:

option avaya-option-242 L2Q=1,L2QVLAN=1212,httpsrvr=192.168.0.100

The following parameters can be configured with this feature:

Parameter Set to

DHCP lease
time

DHCP lease
renew time

DHCP lease
rebind time

DOMAIN Option 15, if received

DNSSRVR Option 6, if received, which can be a list of IP addresses

HTTPSRVR The siaddr parameter, if that parameter is non-zero

IPADD The yiaddr parameter

LOGSRVR Option 7, if received

MTU_SIZE Option 26

NETMASK Option 1, if received

ROUTER Option 3, if received, which might be a list of IP addresses

SNTPSRVR Option 42

Option 51, if received

Option 58, if received

Option 59, if received

IPv4 and IPv6

• If IPV6STAT is set to 1, that is, IPv6 is supported, then the DHCPSTAT parameter is selected:

- If DHCPSTAT is set to 1, that is, use DHCPv4 only, then IPv4 only is enabled.

- If DHCPSTAT is set to 3, that is, both IPv4 and IPv6 supported, then dual-stack operation
is enabled.

The phones in this release support the following combinations of IPv4 and IPv6 IP address
configuration:

• Dual mode: Both IPv4 and IPv6 addresses are configured by using static addressing.

• Dual mode: Both IPv4 and IPv6 addresses are configured by using DHCP.

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