Avaya Partner Partner 6D, Partner 18D, Partner 34D, Partner 3910, Partner MLS 12 Reference Manual

How to Use Your

PARTNER® Phone

518-457-701

Issue 2

Comcode 700361330

May 2005

Copyright 2005, Avaya Inc.
All Rights Reserved

Responsibility for Your Company’s
Telecommunications Security

Notice

Every effort was made to ensure that the
informa tion in this d o cument wa s co mplete and
accurate at the time of printing. However,
information is subject to change.

Preventi n g Toll Fraud

“Toll fraud” is the unauthorized use of your
telecommunica tions system by an unauthorized
party (for example, a person who is not a
corporate empl oye e, agent, subcontract or, or is
not working on your company's behalf). Be
aware that there may be a risk of toll fraud
associated with your system and that, if toll
fraud occurs, it can resu lt in substantial
additional charges for your telecommunications
services.

Avaya Fraud Intervention

If you suspect that you ar e be in g v icti m iz ed by
toll fraud and you nee d te c hni cal assistance or
support, in the United States and Canada, call
the Technical Service Center's Toll Fraud
Intervention Hotline at
1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to
the Avaya Web s ite:

http:/www.avaya.com/support/

If you are:

• Within the United States, click Escalation
Contacts, which includes escalation phone
numbers within the USA.

• Outside t he U nited States, click Escalation
Lists then click Global Escalation List,
which includes phone numbers for the
regional Centers of Excellence.

The final responsibility for securing both this
system and its networked equipment rests with
you - Avaya’s customer system administrator,
your telecommunications peers, and your
managers. Base t he fulfillment of your
responsibility on acquire d knowledge and
resources from a vari ety of sources including
but not limited to:

• Install ation docum ents

• System administration documents

• Security docume nts

• Hardware-/soft w are -ba sed security tools

• Shared information between you and your
peers

• Telecommuni ca ti ons security experts

To prevent intrusions to your
telecommunications equipment, you and your
peers should careful ly program and configure :

• Your Avaya-provided tele c ommunications
systems and their interfaces

• Your Avaya-provided softw ar e
applications, as well as their un derlying
hardware/soft w are pl atforms and interfaces

• Any other equipment networked to your
Avaya produc ts.

To order copies of this and other documents:

Call: Av aya Publications Center

Voice 1.800.457.1235 or

1.207.866.6701
FAX [phone] or

1.207.626.7269

Write: Globalware Sol uti ons

200 Ward Hill Avenue
Haverhill, MA 01835 USA

Attention: Avaya Account Managem ent

E-mail: [e-mail]

For the most current versions of documentation,
go to the Avaya Web site:

http://www.avaya.com/support/

Contents

Basic Phone Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Use the Hold Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Transfer a Call to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Transfer a Call to a Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Make a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Use Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Join a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Forward Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Send Calls to a Covering Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Advanced Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Record Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Lock Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Program Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Feature Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to Use Your PARTNER Phone 3

Contents

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 7

System Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Personal Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

System Extensions Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 How to Use Your PARTNER Phone

Make a Call

To make an outside call:

1 Press S, a line button, or lift the handset.
2 If required, dial the outside line code, usually 9, and then dial

the telephone number.

To make an inside call:

1 Press either i button.
2 Lift the handset, if desired.
3 Dial an extension.

Basic Phone Functions

Answer a Call

To answer an outside call or inside call:

• Press the button for the line you wish to answer, lift the
handset, or press S.

To enable Hands-Free Answer on Intercom:

•Press
(not ringing) intercom calls without having to lift the handset
or press any buttons.

m which allows you to respond to voice-signaled

Use the Hold Feature

1 While active on a call, press h.
2 To retrieve a call from hold while on the handset or speaker,

press the line button next to the winking green light (a call you
put on hold) or the winking red light (a call put on hold at
another extension).

How to Use Your PARTNER Phone 5

Transfer a Call to an Extension

Transfer a Call to an Extension

1 Press &.
2 Dial the extension number.
3 Perform one of the following steps:

• To transfer the call without announcing it, hang up.

• To announce the call before transferring it, wait for the
called party to answer. When the called party answers,
announce the call. To complete the transfer, hang up.

If you want to cancel the transfer and return to that call,
press the intercom button or line button of the call you were
transferring.

Basic Phone Functions

Transfer a Call to a Voice Mailbox

1 Press f 14.
2 Dial the extension number.
3 Hang up.

Make a Conference Call

While connected to the firs t party:

1 Press C.
2 Press an idle intercom or line button.
3 Call the next party.
4 Press C again. Calls are now conferenced.
5 Repeat steps 1 through 4 to add up to a total of 2 outside and

2 inside connections.

You can remove the last-added outside party from the conference
by pressing

6 How to Use Your PARTNER Phone

f 06.