Avaya 0627C39, 0625C39, 0624C39 Product Bulletin

Product Bulletin

Bulletin Number: P-2006-0355-Global-Rev1

Date: 9 Jan 2007

Firmware Maintenance Release 0624C39, 0625C39 and 0627C39 for IP Phone 1120E, 1140E and 1150E Respectively

R

EVISION HISTORY

Date Revision # Summary of Changes

20-Dec-06 Original bulletin This is the original publication
9-Jan-07 Rev1

Bluetooth enhancements apply to IP Phone
1140E and 1150E only (Bluetooth is not
supported on IP Phone 1120E)

Introduction

Nortel* is pleased to announce the general availability of a maintenance release of firmware
version 0624C39, 0625C39 and 0627C39 for the IP Phone 1120E, IP Phone 1140E and IP
Phone 1150E, respectively.

Nortel recommends an upgrade to these maintenance releases of firmware for all applicable
IP Phones and Call Servers at the earliest convenience. These maintenance releases are
being provided as a no charge update to all customers.

These maintenance releases deliver general quality improvements. As well, the 0624C39,
0625C39 and 0627C39 maintenance releases deliver an enhancement to the IP Phone
1120E, IP Phone 1140E and IP Phone 1150E respectively. The enhancement available at
GA includes:

 Support for the Expansion Module for IP Phone 1100 Series
 Bluetooth headset enhancements on IP Phone 1140E and 1150E
 Support for Cached IP feature

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Enhancements

Support for the Expansion Module for IP Phone 1100 Series (Applies to IP Phone
1120E, 1140E and 1150E)

The 0624C39, 0625C39 and 0627C39 maintenance releases of firmware provide
enhancements to the IP Phone 1120E, IP Phone 1140E and IP Phone 1150E respectively
to support the Expansion Module for IP Phone 1100 Series. For more information on the
capabilities of the Expansion Module for IP Phone 1100 Series, refer to Product Bulletin
P-2006-0338-GLOBAL or Sales and Marketing Bulletin SM-2006-0337-GLOBAL.

Bluetooth Headset Enhancements (Applies to IP Phone 1140E and 1150E)

The 0625C39 and 0627C39 maintenance releases of firmware provide enhancements to the
IP Phone 1140E and IP Phone 1150E respectively including

1

:

o support for the dual pairing feature of the GN Netcom 6210 headset
o support for remote headset “ring” feature and remote audio open & close
o improved “out of range” handling allowing a user to recover audio to the

headset after they return in range by pressing the headset’s “Call” button

Support for Cached IP (Applies to IP Phone 1120E, 1140E and 1150E)

In response to requests to allow a phone, which has been configured to use DHCP, to
remain in service in the event of a DHCP server failure (or loss of connection to the DHCP
server) firmware releases 0624C39, 0625C39 and 0627C39 allow the phone to use a
cached IP address. The use of a cached IP address, however, is not compliant to the
DHCP specification. Therefore a new checkbox prompt in the Network Configuration menu
is now provided:
Cached IP

The “Cached IP” configuration menu checkbox will not be available if VLAN selection is
selected to be Auto VLAN via DHCP. Cached IP cannot be enabled when Auto VLAN via
DHCP is enabled.

The default setting, of disabled, is compliant with the DHCP specification resulting in service
denial until connection to the DHCP server can be re-established. Only if Cached IP is
enabled (checked) will the phone be more resilient in the event of broken communication to
the DHCP server.

1

For the Bluetooth enhancements to take effect, one must first unpaired and then pair their headset

after upgrading to 0625C39 or 0627C39 firmware

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Quality Improvements

The 0624C39 and 0625C39 maintenance releases bundle together numerous resolved
issues and closed cases into a firmware up-issue. The list of resolved issues and closed
cases since the last suite of GA firmware loads (0624C23 and 0625C23 respectively) are
listed below.

IP Phone 1120E and IP Phone 1140E fixed issues include:

Latency improvements
DHCP improvements
Side tone adjustment
Headset volume adjustments
Time and date flickering fix
EAP Re-authentication improvements
Add "Umlaut" (..) to German language support
Add Timeout indication for XAS connection
Bluetooth headset improvements

IP Phone 1120E and IP Phone 1140E closed cases include:

Case # Title

051021-28095
060221-49965
060314-73422
060609-68064

051118-59193 Audible Side Tone
060208-36364 BPDU issue with 3-port switch
060324-85528 Issues when DHCP goes out of service
060619-76879 IP Phone failed to connect to SigServer
060623-83068 LLDP issues
060725-16776 Unable to EES on H.323 trunk calls

Time and date flickers on the IP Phone

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Product Advisements

These firmware releases modify the operation of the phone slightly from the previous
versions of firmware in a couple key areas:

Network Loop (Applies to 1120E and1140E)

These firmware releases include a fix to help prevent network loop scenarios from being
introduced into the network, and the resultant network outages that can occur. The network
loop avoidance fix was first introduced in 0624C1E and 0625C1E.
upgrading to 0624C39 or 0625C39 from any load previous to 0624C1E or 0625C1E
respectively, is that IP Phones that were inadvertently mis-wired during initial installation will
not be allowed to work until the cabling problem is corrected. This fix is only an issue if the
installer, when installing the Nortel IP Phone 1120E or 1140E, inadvertently connected the
network Ethernet cable to the PC Ethernet port on the back of the phone, instead of
connecting it to the network Ethernet port on the back of the phone. IP Phone 1120E and
1140E running firmware previous to 0624C1C and 0625C1C respectively will work when
incorrectly connected, but this does introduce the potential for network degradation. These
new firmware loads will safe guard the network by not allowing phones that are mis-cabled
to function. This means that the IP Phones that are working on a previous release of
firmware will stop working if they are not correctly wired. As a preventative measure to
reduce the potential for network degradation, and
ceasing to work when their firmware is upgraded, please consider taking the necessary
steps to ensure your Nortel IP phones network cables are plugged into the correct ports on
the back of the phone – network cable into the network Ethernet port, and the PC Ethernet
cable (if connecting a PC) to the PC Ethernet port (little computer icon) on the back of the
phone.

to prevent mis-cabled phones from

One important note when

Correction to VLAN Access Process (Applies to IP Phone 1120E, 1140E) – may
impact current network configurations

The 0624C39 and 0625C39 firmware releases continue to support the changes to the VLAN
Access Process that were first introduced in 0624C1E or 0625C1E firmware.

When upgrading to 0624C39 or 0625C39 from any load previous to 0624C1E or 0625C1E
respectively, the corrections to the VLAN access process, might impact current customer
network configurations, especially if something special was done to compensate for the
former operation of the phone.

1) Voice VLAN enabled with the Automatic VLAN Discovery feature – initial DHCP request is
forwarded based on the Data VLAN policy (i.e. untagged if Data VLAN is disabled or tagged

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with the Data VLAN ID if Data VLAN is enabled). Subsequent DHCP requests and the
resolution of a Voice VLAN will be as per existing automatic operation.

The potential impact of this change to an installed customer network is:



If they have a Data VLAN configured on the phone, and

 they have the auto configure VLAN feature enabled, and
 they

then the phone running these new firmware images will not register to the call server.
Customers should check that the DHCP server is on the Data VLAN if they've configured a
Data VLAN on their phones.

2) Stripping of egress Data VLAN tag is configurable – VLAN tag stripping can be enabled
or disabled in addition to enabling VLAN support on the phone’s PC port. If VLAN is enabled
on the phone’s PC port (ingress direction), the default will be to strip the tag on the egress
direction. However, this can be manually overridden to disable stripping even if VLAN
tagging (ingress direction) is enabled on the phone’s PC port. Likewise if VLAN is disabled
on the phone’s PC port, the default will be to NOT to strip the tag on the egress direction.
But this again can be overridden to enable stripping even if VLAN is disabled on the phone’s
PC port (ingress direction).

If stripping is disabled, the packet is sent to the phone’s PC port unmodified. If stripping is
enabled, the 802.1q header is removed (assuming one exists) from the packet before
forwarding it out the phone’s PC port

Important Note: While these changes corrects the VLAN access process, the change
might impact current customer network configurations, especially if something special was
done to handle the prior operation of the phone.

For more information on VLAN support in the IP Phones, please refer to the IP Phones
Description, Installation and Operation Document, NTP 553-3001-368.

DO NOT have their DHCP server on the Data VLAN

One way speech path behind NAT Routers (Applies to IP Phone 1120E, 1140E,
1150E)

A problem exists that with some NAT routers that causes one way speech path. This
problem is addressed by the application of patch MPLR21030 on the Communication Server
1000 Release 4.5 and 4.0. (Note: IP Phone usage behind NAT routers is not supported with
Communication Server 1000 Release 3.0 or Meridian-1 25.40B). The Communication
Server 1000 patch is located in the CS 1000 PEP library at

https://app91.nortelnetworks.com/espl/

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Outstanding Known Issues

Although the 0624C39, 0625C39 and 0627C39 firmware releases greatly improve the
overall quality of the IP Phones, these firmware releases still include some outstanding
known issues:

Backlight Interaction with USB devices (IP Phone 1120E, 1140E and 1150E)

Some USB devices (i.e. Mice or Keyboards) send regular coordinate update messages to
the phone even when the device is not being used. This can cause the sleep mode for the
backlight to not be properly invoked.

Contrast Adjustments: Local & TPS contrast adjustments are not synchronized (IP
Phone 1120E, 1140E and 1150E)

The IP Phone 1120E, 1140E and 1150E graphical display contrast control can be adjusted
either locally (on the phone) or through the call server (TPS) control. The CS 1000 TPS
does not yet synchronize its contrast setting with the local control. This means if the local
control is used exclusively, then whenever the phone has a power cycle, the TPS contrast
setting is restored and the user may need to adjust contrast again.

The local contrast control on the IP Phone 1120E, 1140E and 1150E is accessed by a
“

double press” of the Services key, and selecting “1. Preferences”, then “1. Display Settings”
in the menu. The TPS contrast control is accessed
then selecting “Telephone Options”, then “Contrast Adjustment”.

with a “single press” of the Services key,

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IP Phone Compatibility

These maintenance releases are compatible with the following IP Phones:
PEC Description Firmware file

NTYS03AA IP Phone 1120E Graphite with Icon Keycaps –

Manufacture Discontinued

NTYS03BA IP Phone 1120E Graphite with English keycaps

– Manufacture Discontinued

NTYS03AC IP Phone 1120E Graphite with Icon Keycaps
NTYS03BC IP Phone 1120E Graphite with English keycaps
NTYS03ABE6 IP Phone 1120E Graphite with Icon Keycaps

(RoHS) – Manufacture Discontinued

NTYS03BBE6 IP Phone 1120E Graphite with English Keycaps

(RoHS) – Manufacture Discontinued

NTYS03BBGSE6 IP Phone 1120E GSA (RoHS) – Manufacture

Discontinued

NTYS03ACE6 IP Phone 1120E Graphite with Icon Keycaps

(RoHS)

NTYS03BCE6 IP Phone 1120E Graphite with English keycaps

(RoHS)

NTYS03BCGSE6 IP Phone 1120E GSA (RoHS)
NTYS05AA IP Phone 1140E Graphite with Icon Keycaps –

Manufacture Discontinued

NTYS05BA IP Phone 1140E Graphite with English keycaps

– Manufacture Discontinued
NTYS05AC IP Phone 1140E Graphite with Icon Keycaps 0625C39.bin
NTYS05BC IP Phone 1140E Graphite with English keycaps 0625C39.bin
NTYS05ABE6 IP Phone 1140E Graphite with Icon Keycaps

(RoHS) – Manufacture Discontinued
NTYS05BBE6 IP Phone 1140E Graphite with English Keycaps

(RoHS) – Manufacture Discontinued
NTYS05BBGSE6 IP Phone 1140E GSA (RoHS) – Manufacture

Discontinued
NTYS05ACE6 IP Phone 1140E Graphite with Icon Keycaps

(RoHS)
NTYS05BCE6 IP Phone 1140E Graphite with English Keycaps

(RoHS)
NTYS05BCGSE6 IP Phone 1140E GSA (RoHS) 0625C39.bin
NTYS06AAE6 IP Phone 1150E Graphite with Icon Keycaps

(RoHS)
NTYS06BAE6 IP Phone 1150E Graphite with English Keycaps

(RoHS)

0624C39.bin
0624C39.bin
0624C39.bin

0624C39.bin
0624C39.bin

0624C39.bin
0624C39.bin
0624C39.bin
0624C39.bin
0624C39.bin

0625C39.bin
0625C39.bin

0625C39.bin
0625C39.bin
0625C39.bin
0625C39.bin
0625C39.bin

0627C39.bin
0627C39.bin

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Call Server Compatibility and Requirements

These maintenance releases are compatible with the following Nortel Call Servers:

Call Server Notes / Advisements
CS 1000 4.5

- X21 4.50W

- IP Line 4.50.88 or later

- SS 4.50.88 or later

CS 1000 4.0

- X21 4.00T

- IP Line 4.00.55 or later

- SS 4.00.55 or later

CS1000 3.0

- X21 3.00

- IP Line 3.10.81 or later

- SS 2.11.03 or later

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

The Communication Server 1000 Currency File has been modified to
include these firmware releases. For details on using OTM or Element
Manager to upgrade the IP Phones, refer to NTP 553-3001-365.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

For IP Phone 1120E and 1140E a Trivial File Transfer Protocol (TFTP)
Server is required to distribute firmware to IP Phones. The TFTP Upgrade
menu on the IP Phone is used to upgrade the firmware.

The IP Phone 1150E is not supported on this platform.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

For IP Phone 1120E and 1140E a Trivial File Transfer Protocol (TFTP)
Server is required to distribute firmware to IP Phones. The TFTP Upgrade
menu on the IP Phone is used to upgrade the firmware.

The IP Phone 1150E is not supported on this platform.

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SRG 200/400 1.0
(BCM 3.7 based)
SRG 200/400 1.5
(BCM 4.0 based)

The IP Phone 1120E, 1140E and 1150E are not supported on this
platform.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

If the “Main” is Communication Server 1000 release 4.5, no patch is
necessary on the Communication Server 1000 to upgrade the IP Phone
firmware. But if the “Main” is Communication Server 1000 release 3.0 or

4.0, a patch is required on the “Main” to allow the SRG 200/400 to upgrade
the IP Phone firmware. The patch is MPLR21148 and is available on the
Meridian PEP library.

The IP Phone 1150E is not supported on this platform.

SRG 50 1.0 Nortel recommends an upgrade to these firmware releases at the earliest

opportunity.

An Interim Release Patch:

BCM050.099_BCM50_1.0: BCM050.099-

SRG is available to enable the SRG 50 1.0 to support the IP Phone 1120E

and 1140E

The IP Phone 1150E is not supported on this platform.

SRG 50 2.0 Nortel recommends an upgrade to these firmware releases at the earliest

opportunity.

In addition, if the “Main” is Communication Server 1000 release 4.5, no
patch is necessary on the Communication Server 1000 to upgrade the IP
Phone. But if the “Main” is Communication Server 1000 release 3.0 or 4.0,
a patch is required on the “Main” to allow the SRG 50 to upgrade the IP
Phone firmware. The patch is MPLR21148 and is available on the Meridian
PEP library.

The IP Phone 1150E is supported in NORMAL mode only.

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CS 2000

-

CICM SN10

CS 2100

- IPCM SE10

CS 2000

CICM SN09FF MR5

­CS 2100

- IPCM SE09.1 MR5

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

The CICM SN10 fresh installation files have been modified to include these
firmware releases as the recommended supported firmware level. For
upgrades to CICM SN10 from earlier CICM releases the firmware is
included in the installation but will require manual administrator
configuration.

For details on using the CICM Element Manager to configure the
recommended firmware and how to upgrade the IP Phones, refer to the
CICM Administration and Security NTP, in the section titled “Downloading
firmware to the CICM Element Manager” NTP NN10252-611.06.03

Alternatively, a Trivial File Transfer Protocol (TFTP) Server can be used to
distribute firmware to IP Phones. The TFTP Upgrade menu on the IP
Phone is used to upgrade the firmware.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

For CICM SN09 MR5 the administrator can transfer these firmware load s
to the CICM Element Manager, configure the terminals Recommended and
Minimum firmware levels and the Element Manager will propagate the
firmware to the CICM. The user will be prompted to upgrade their firmware
at their own convenience.

For upgrades to the forthcoming CICM SN09 MR6 from earlier CICM
releases, the firmware is included in the installation but will require manual
administrator configuration.

For details on using the CICM Element Manager to configure the
recommended firmware and how to upgrade the IP Phones, refer to the
CICM Administration and Security NTP, in the section titled “Downloading
firmware to the CICM Element Manager” NTP NN10252-611.06.03

Alternatively, for IP Phone 1120E and 1140E a Trivial File Transfer
Protocol (TFTP) Server can be used to distribute firmware to IP Phones.
The TFTP Upgrade menu on the IP Phone is used to upgrade the
firmware.

The IP Phone 1150E is not supported on this platform.

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System Compatibility and Requirements

System Notes / Advisements
Nortel Application

Gateway 1000

Nortel Secure
Multimedia
Controller (SMC) 1.0

These firmware releases continue to provide support to interwork with
Nortel Application Gateway 1000.

The Application Gateway 1000 delivers business applications to the IP
Phones. It is an open, standards-based network platform that supports
simultaneous voice and data services. The Nortel Application Gateway
1000 is used by organizations to deploy and manage multiple applications
across the range of Nortel IP Phones including the 2001, 2002, 2004,
2007, 1120E, 1140E and 1150E.

For more information on the capabilities introduced with Nortel Application
Gateway 1000 please refer to the Product Bulletin P-2006-0034-GLOBAL­REV1.

These firmware releases continue to provide support to interwork with
Nortel Secure Multimedia Controller (SMC) 2450.

The SMC 2450 is a purpose-built application firewall, delivering an
integrated inside threat security solution to protect Nortel’s IP phones and
multimedia communication servers. The SMC 2450 creates a “Secure
Multimedia Zone” around the converged infrastructure to protect against
Denial of Service attacks and other security threats, while pre-configured
policy settings simplify deployment and ensure the integrity and availability
of the business critical converged, multimedia infrastructure.

For more information on the capabilities introduced with Nortel SMC 2450
please refer to the SMC 2450 Product bulletin P-2006-0131-Global and the
SMC 2450 Sales and Marketing bulletin SM-2006-0132-Global.

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IP Phone Firmware Upgrade Method (Communication Server Dependent)

Communication Server 1000

The IP Phone 1120E, 1140E and 1150E supports remote firmware upgrades through both a
TFTP process and a more automated UFTP process direct from the CS 1000 Release 4.5 or
later.
server software.

The IP Phone 1150E firmware can use UFTP or TFTP since it is only supported on
Communication Server 1000 Release 4.5 or later.

For more information on TFTP and UFTP firmware upgrade processes, please refer to the
IP Phones Description, Installation and Operation Document, NTP 553-3001-368.

Survivable Remote Gateway (SRG) 200/400 and SRG 50

If the “Main” is Communication Server 1000 release 4.5, no patch is necessary on the
Communication Server 1000 to upgrade the IP Phone firmware. But if the “Main” is
Communication Server 1000 release 3.0 or 4.0, a patch is required on the “Main” to allow
the SRG 200/400 to upgrade the IP Phone firmware. The patch is MPLR21148 and is
available on the Meridian PEP library.

The method to upgrade the IP Phone 1120E and 1140E firmware depends on the call

• Communication Server 1000 Release 4.0 and Succession 1000 Release 3.0
systems must use TFTP

• Communication Server 1000 Release 4.5 or later systems can use UFTP or TFTP

Communication Server 2000 and 2100

Depending on the MR level, the IP Phone 1120E and 1140E firmware will either be included
in the installation files or will need to be transfer to the CICM Element Manager.

If the firmware is included in the installation files some manual administrator configuration
will still be required. If the firmware is not included in the installation file the administrator can
transfer these firmware loads to the CICM Element Manager, configure the terminals
Recommended and Minimum firmware levels and the Element Manager will propagate the
firmware to the CICM. The user will be prompted to upgrade their firmware at their own
convenience.

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For details on using the CICM Element Manager to configure the recommended firmware
and how to upgrade the IP Phones, refer to the CICM Administration and Security NTP, in
the section titled “Downloading firmware to the CICM Element Manager” NTP NN10252-

611.06.03

Firmware Download Instructions

To download the file from the Nortel web site, follow these instructions:

Note: You will need to log in to complete the steps below.

1. Access the www.nortel.com/support web site.

2. Select “Products A-Z” from the “Browse product support” section.

3. Select “I” in the Products A-Z section.

4. For IP Phone 1120E firmware, after step 3 scroll to “IP Phone 1120E” and select
“Software”. Select the “IP Phone 1120E Firmware Release 0624C39” link and
download the file.

5. For IP Phone 1140E firmware, after step 3 scroll to “IP Phone 1140E” and select
“Software”. Select the “IP Phone 1140E Firmware Release 0625C39” link and
download the file.

6. For IP Phone 1150E firmware, after step 3 scroll to “IP Phone 1150E” and select
“Software”. Select the “IP Phone 1150E Firmware Release 0627C39” link and
download the file.

7. Refer to the applicable NTP for instructions on loading the firmware on the IP
Phones.

For Communication Server 1000 release 4.5, the Currency File has been modified to include
these maintenance releases. For details on using Element Manager to download the
maintenance releases and upgrade the IP Phones, refer to NTP 553-3001-365

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel.
Nortel is a recognized leader in delivering communications capabilities that enhance the

human experience, ignite and power global commerce, and secure and protect the world’s
most critical information. Serving both service provider and enterprise customers, Nortel
delivers innovative technology solutions encompassing end-to-end broadband, Voice over
IP, multimedia services and applications, and wireless broadband designed to help people
solve the world’s greatest challenges. Nortel does business in more than 150 countries. For
more information, visit Nortel on the Web at

www.nortel.com.

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