AudioCodes LTRT-94602, EMS LTRT-94602 User Manual

EMS Alarm Guide

pp

Version 3.2

LTRT-94602

In this document the Avaya G860 Media Gateway corresponds to the Mediant 5000. Only information that applies to the Mediant 5000 a

lies to the Avaya G860 Media Gateway.

Notice

This docume nt describes and explain s the use of the Element Management System (EMS ), available from AudioCodes. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omiss ions. Updates to this document and other documents can be viewed and downloaded by registered Technical Support customers at www.AudioCodes.com.

This document is subject to change without notice.

Refer to the current release notes that may be included with your documentation or hardware

delivery.

Date Published: Feb-14-2006 Date Printed: Feb-15-2006

EMS Alarm Guide General

Tip: When viewing this manual on CD, Web site or on any other electronic copy,

all cross-references are hyperlinked. Click on the page or section numbers (shown in blue) to reach the individual cross-referenced item directly. To

Note: The Element Management System supports the following products:

return back to the point from where you accessed the cross-reference, press Alt + Å .

1. Mediant 5000 Media Gateway and Mediant 8000 Media Gateway

2. Mediant 3000 Media Gateway

3. IPmedia 3000 Media Server

4. Mediant 2000 Media Gateway

5. IPmedia 2000 Media Server

6. Mediant 1000 Media Gateway

7. MediaPack.

Trademarks

AC logo, Ardito, AudioCoded, AudioCodes, AudioCodes logo, IPmedia, Mediant, MediaPack, MP-MLQ, NetCoder, Stretto, TrunkPack, VoicePacketizer and VoIPerfect, are trademarks or registered trademarks of AudioCodes Limited.

Customer Support

Customer technical support and service are provided by AudioCodes' Distributors, Partners, and Resellers from whom the product was purchased. For Customer support for products purchased directly from AudioCodes, contact support@AudioCodes.com.

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used. Only industrystandard terms are used throughout this manual. Hexadecimal notation is indicated by 0x preceding the number.

When the term ‘Trunking Gateway’ is used in this manual, it refers to the Mediant 5000 Media Gateway and Mediant 8000 Media Gateway.

When ‘MG’ is used in this manual, it refers to ‘media gateway’. MediaPack collectively refers to the MP-102 (FXS), MP-104 (FXS and FXO), MP-108 (FXS

and FXO), MP-112 (FXS), MP-114 (FXS), MP-118 (FXS) and MP-124 (FXS). The term 'DS3' is synonymous with the term 'T3'.

Version 3.2 3 October 2007

EMS

Related Documentation

Manual Name

Mediant 5000 / 8000 Media Gateway Installation, Operation & Maintenance Manual Mediant 5000 / 8000 Media Gateway Release Notes Mediant 3000 User’s Manual IPmedia 3000 Media Server User’s Manual Mediant 2000 User’s Manual IPmedia 2000 Media Server User’s Manual MediaPack MGCP-MEGACO User’s Manual MediaPack User’s Manual Element Management System (EMS) Server Installation & Maintenance Manual Element Management System (EMS) Product Description Element Management System (EMS) Release Notes Element Management System (EMS) Online Help Mediant 5000 / 8000 Media Gateway Programmer's User Manual EMS Parameter Guide for the Mediant 5000 and Mediant 8000 Gateways EMS Parameter Guide for Mediant 1000, Mediant 2000, Mediant 3000, IPmedia 3000 and IPmedia

2000 EMS Parameter Guide for MediaPack

EMS Alarm Guide 4 Document #: 94602

EMS Alarm Guide Contents

Contents

1 EMS Alarms ........................................... ........ .... .... .... ........ ... .... ........ .... .... .... ........9

1.1 Cannot Bind SNMP Trap Receiver ........................................................................10

1.2 Definition Failure....................................................................................................11

1.3 Connection Lost.....................................................................................................12

1.4 Connection Established .........................................................................................13

1.5 Software Mismatch.................................................................................................13

1.6 Hardware Mismatch...............................................................................................14

1.7 Configuration Mismatch .........................................................................................15

1.8 Predefine Mismatch ...............................................................................................16

1.9 Mismatch Cleared..................................................................................................16

1.10 Changed MIB Version............................................................................................17

1.11 EMS Server Started...............................................................................................18

1.12 Insufficient Disk Space...........................................................................................18

1.13 Software Upgraded................................................................................................19

1.14 Software Replaced.................................................................................................19

1.15 Hardware Replaced ...............................................................................................20

1.16 HTTP Access Disabled..........................................................................................20

1.17 HTTP and HTTPS Disabled Alarm.........................................................................21

1.18 PM File Generate...................................................................................................21

2 Mediant 5000, 8000 Alarms .............................................. ........ ... .... .... ........ .... ..23

2.1 Board Failure..........................................................................................................23

2.2 Admin State Change..............................................................................................24

2.3 Operative State Change.........................................................................................25

2.4 V5.2 Alarm .............................................................................................................25

2.5 Trunk Alarm............................................................................................................25

2.6 Configuration Error.................................................................................................27

2.7 Operational Info......................................................................................................27

2.8 Voltage Alarm.........................................................................................................28

2.9 Fan Alarm...............................................................................................................29

2.10 Temperature Alarm................................................................................................30

2.11 Ethernet External Link Alarm .................................................................................30

2.12 Ethernet Internal Link Alarm...................................................................................31

2.13 Power Supply Alarm...............................................................................................32

2.14 Push Button Alarm.................................................................................................33

2.15 Board Temperature Alarm......................................................................................34

2.16 STM 1 Link Alarm...................................................................................................34

2.17 Board Diagnostics Alarm........................................................................................35

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2.18 NTP Server Status Changed..................................................................................36

2.19 GW Switchover Alarm............................................................................................37

2.20 Configuration Change............................................................................................38

3 Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms.......... 39

3.1 Standard Traps ......................................................................................................40

3.1.1 Authentication Failure............................................. ...............................................40

3.1.2 Cold Start ........................................................................ ...................................... 41

3.2 AcBoard MIB Traps................................................................................................41

3.2.1 Board Fatal Error...................................................................................................41

3.2.2 Configuration Error................................................................................................41

3.2.3 Temperature Alarm................................................................................................42

3.2.4 Initialization Ended ................................................................................................43

3.2.5 Board Resetting Following Software Reset............................................. ...............43

3.2.6 Feature Key Related Error.................... .................................................................44

3.2.7 Gateway Administrative State Changed................................................................44

3.2.8 No Free Channels Available.......................... ........................................................45

3.2.9 Gatekeeper/Proxy not Found or Registration Failed..............................................45

3.2.10 Ethernet Link Down or Remote Ethernet Link Down...................... ........................46

3.2.11 System Component Overloaded............................................... ..... .... ..... ......... ..... .47

3.2.12 Alarms Table Overflow.......................................................................................... 48

3.2.13 ATM Port Alarm............................... ......................................................................49

3.2.14 Audio Provisioning Alarm............................................................... ........................50

3.2.15 Operational State Change............... ....................................................... ...............50

3.2.16 Keep Alive Trap.....................................................................................................51

3.2.17 NAT Traversal Alarm............................................................ .................................51

3.2.18 Enchanced BIT Status...........................................................................................51

3.2.19 SS7 Link Operational State Changed....................................................................52

3.2.20 SS7 Link Inhibition Status Changed (Local or Remote).........................................53

3.2.21 SS7 Link Blocking Status Changed (Local or Remote)..........................................53

3.2.22 SS7 Link Congestion Status Changed (Local or Remote).....................................54

3.2.23 SS7 Linkset Operational State Changed...............................................................55

3.2.24 SS7 Routeset Operational State Changed............................................................55

3.2.25 SS7 Node Operational State Changed................... ...............................................56

3.2.26 SS7 Redundancy Alarm........................................................... .............................56

3.2.27 Threshold of Performance Monitored Object Exceeded........................................56

3.2.28 HTTP Download Result.............................................................................. ...........57

3.2.29 Fan Tray Alarm........................... .......... .... ..... ......... .... ..... ......... ..... .... ..... ......... ..... .57

3.2.30 Power Supply Alarm................... .......... .... ..... ......... .... ..... ..... ......... .... ..... ......... ..... .58

3.2.31 PEM Alarm............................................................................................................58

3.2.32 SA Module Missing Alarm......................................................................................59

3.2.33 HA System Fault Alarm.........................................................................................59

3.2.34 HA System Configuration Mismatch Alarm............................................................60

3.2.35 HA System Switch-over Alarm........................................................... ....................61

3.2.36 User Input Alarm................................................................... .... ..... .... ......... ..... ..... .61

3.2.37 D-Channel Status.................................................................................................. 61

3.2.38 SONET Section LOF Alarm.................................... ...............................................62

3.2.39 SONET Section LOS Alarm............................... ....................................................63

3.2.40 SONET Line AIS Alarm.........................................................................................63

3.2.41 SONET Line RDI Alarm............................................... ..........................................64

EMS Alarm Guide 6 Document #: 94602

EMS Alarm Guide Contents

4 Index............................... .....................................................................................65

Contents

Table 1-1: Cannot Bind SNMP Trap Receiver............................................... ......................................10

Table 1-2: Definition Failure................................................................................ .................................11

Table 1-3: Connection Lost................. .................................................................................................12

Table 1-4: Connection Established......................................................................................................13

Table 1-5: Software Mismatch..................................................................................... ........................13

Table 1-6: Hardware Mismatch...................................... ..... ......... .... ..... .... .......... .... ..... ......... .... ...........14

Table 1-7: Configuration Mismatch......................................................................... ..... ......... .... ...........15

Table 1-8: Predefine Mismatch............................................................................................................16

Table 1-9: Mismatch Cleared.................. .............................................................................................16

Table 1-10: Changed MIB Version...................................... .................................................................17

Table 1-11: EMS Server Started........................... .... ..... ......... ..... .... ..... ......... ..... .... ..... ......... .... ...........18

Table 1-12: Insufficient Disk Space....................................................... .... .......... .... ..... .... ......... ...........18

Table 1-13: Software Upgraded...........................................................................................................19

Table 1-14: Software Replaced ...........................................................................................................19

Table 1-15: Hardware Replaced..........................................................................................................20

Table 1-16: HTTP Access Disabled.....................................................................................................20

Table 1-17: HTTP and HTTPS Disabled Alarm....................................................................................21

Table 1-18: PM File Generate..............................................................................................................21

Table 2-1: Board Failure......................................................................................................................24

Table 2-2: Admin State Change...........................................................................................................24

Table 2-3: Operative State Change.....................................................................................................25

Table 2-4: Trunk Alarm................................................................ ........................................................ 26

Table 2-5: Configuration Error................................................ ......... ..... ..... .... ......... ..... .... ..... ...............27

Table 2-6: Operational Info..................................................................................................................28

Table 2-7: Voltage Alarm.....................................................................................................................29

Table 2-8: Fan Alarm................. ..........................................................................................................30

Table 2-9: Temperature Alarm.............................................................................................................30

Table 2-10: Ethernet External Link Alarm...................................................... ..... .... ......... ..... .... ..... ......31

Table 2-11: Ethernet Internal Link Alarm ................................ .................................................. ...........32

Table 2-12: Power Supply Alarm.........................................................................................................32

Table 2-13: Push Button Alarm............... .............................................................................................33

Table 2-14: Board Temperature Alarm ................................................................................................34

Table 2-15: STM 1 Link Alarm.............................................................................................................35

Table 2-16: Board Diagnostics Alarm ............................ ....................................................... ...............36

Table 2-17: NTP Server Status Changed ............................... .............................................................37

Table 2-18: GW Switchover Alarm............................................................................................. ..........38

Table 2-19: Configuration Change.......................................................................................................38

Table 3-1: Authentication Failure.........................................................................................................40

Table 3-2: Cold Start........................................................................................................ .............. ......41

Table 3-3: Board Fatal Error. ...............................................................................................................41

Table 3-4: Configuration Error................................................ ......... ..... ..... .... ......... ..... .... ..... ...............42

Table 3-5: Temperature Alarm.............................................................................................................42

Table 3-6: Initialization Ended............................................................................................... ...............43

Table 3-7: Board Resetting Following Software Reset ... ..... ......... .... ..... ......... ..... .... ......... ..... ..... ........ ..43

Table 3-8: Feature Key Related Error.......... ........................................................................................44

Table 3-9: Gateway Administrative State Changed..............................................................................44

Table 3-10: No Free Channels Available.............................................................................................45

Table 3-11: Gatekeeper/Proxy not Found or Registration Failed.........................................................46

Table 3-12: Ethernet Link Down or Remote Ethernet Link Down.........................................................47

Table 3-13: System Component Overloaded.......................................................................................48

Table 3-14: Active Alarm Table Full .....................................................................................................48

Table 3-15: ATM Port Alarm................................................................................................................49

Table 3-16: Audio Provisioning Alarm . .... ..... ......... .... ..... ..... ......... .... ..... .... .......... .... ..... .... ......... ...........50

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EMS

Table 3-17: Operational State Change ................................................................................................50

Table 3-18: Keep Alive Trap. ...............................................................................................................51

Table 3-19: SS7 Link Operational State Changed...............................................................................52

Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote)....................................................53

Table 3-21: SS7 Link Blocking Status Changed (Local or Remote).....................................................53

Table 3-22: SS7 Link Congestion Status Changed (Local or Remote).................................................54

Table 3-23: SS7 Linkset Operational State Changed...........................................................................55

Table 3-24: SS7 Routeset Operational State Changed....................................................................... .55

Table 3-25: SS7 Node Operational State Changed.............................................................................56

Table 3-26: Threshold of Performance Monitored Object Exceeded....................................................56

Table 3-27: HTTP Download Result ..................... ....................................................... ........................57

Table 3-28: Fan Tray Alarm............................. ....................................................................................57

Table 3-29: Power Supply Alarm.........................................................................................................58

Table 3-30: PEM Alarm................................................................................................ .... ..... ...............58

Table 3-31: SA Module Missing Alarm............. ..... ......... ..... .... ..... ......... ..... .... ......... ..... .... .......... .... ......59

Table 3-32: HA System Fault Alarm.....................................................................................................60

Table 3-33: HA System Configuration Mismatch Alarm.......................................................................60

Table 3-34: HA System Switch-over Alarm........................................................................... ...............61

Table 3-35: User Input Alarm...............................................................................................................61

Table 3-36: D-Channel Status ....................................... ..... ......... .... ..... ..... .... ......... ..... .... ..... ...............62

Table 3-37: SONET Section LOF Alarm..............................................................................................62

Table 3-38: SONET Section LOS Alarm..............................................................................................63

Table 3-39: SONET Line AIS Alarm.....................................................................................................63

Table 3-40: SONET Line RDI Alarm................................................................... .................................64

EMS Alarm Guide 8 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1 EMS Alarms

System alarms, originated by the EMS and associated with the EMS server and/or all media gateways managed by the EMS, are listed and described here.

The present version of the EMS supports the following alarms:

1. SNMP Cannot Bind Alarm - All gateways

2. Add Node Alarm - Mediant 5000 / 8000 Broadband Access Gateways

3. Node Connection Lost Alarm - All gateways

4. Node Connection Establish Alarm - All gateways

5. Software Mismatch Node Alarm - All gateways

6. Hardware Mismatch Node Alarm - All gateways

7. Configuration Mismatch Node Alarm - MediaPacks, Mediant 1000 / 2000 / 3000,

IPMedia 2000 / 3000

8. Predefine Mismatch Node Alarm - MediaPacks

9. No Mismatch Node Alarm - All gateways

10. Upgrade MIB Version Alarm - All gateways

11. Server Startup Alarm - All gateways

12. Not Enough Disk Space - All gateways

13. MG Software Upgrade Alarm - Mediant 5000 / 8000

14. Software Replace Alarm - All gateways

15. Hardware Replace Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPMedia 2000 /

3000

16. HTTP Disabled Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPMedia 2000 /

3000

17. HTTP and HTTPS Disabled Alarm - MediaPacks, Mediant 1000 / 2000 / 3000,

IPmedia 2000 / 3000

18. PM File Generate - Mediant 5000 / 8000

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EMS

1.1 Cannot Bind SNMP Trap Receiver

Table 1-1: Cannot Bind SNMP Trap Receiver

Textual Description This alarm is generated during server startup if an error occurs

indicating that the SNMP trap receiver port is already taken.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.1 Cannot Bind SNMP Trap Receiver Environmental Alarm EMS Server Application Subsystem Failure Critical

Run netstats command to verify which application uses alarms

reception port (by default UDP post 162).

 EMS application: If it's busy, check what application uses this port.

If it's not freed by the EMS application, restart the EMS server application according to the equipment installation manual.

 Other network management application: Change the EMS

application and all managed gateways' default alarm reception ports.

All the gateways managed by the EMS

EMS Alarm Guide 10 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1.2 Definition Failure

Table 1-2: Definition Failure

Textual Description

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

Generated when the definition of the Call Agent Board in the Mediant 5000 / 8000 is failed by the EMS.

1.3.6.1.4.1.5003.9.20.3.2.0.2 Add Node Failed Equipment Alarm Call Agent Board Software Error Major

In the Software Manager, check that the Call Agent version is defined.

If not, define it.

 Verify that an SNMP connection between the EMS and gateway

exists, that community strings are valid (check gateway details from the EMS tree).

 Check product compat ability: Call Agent Board should have

sysDescr field compatible to Mediant 5000 / 8000 sysDescr.

Mediant 5000 / 8000 Broadband Access Gateways

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EMS

1.3 Connection Lost

Table 1-3: Connection Lost

Textual Description Originated by the EMS when an SNMP Timeout occurs for the first time

in the Media Gateway

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.3 Connection Lost Communications Alarm Media Gateway Communications Subsystem Failure Critical

Communication problem: Try to ping the gateway to check if there is

network communication.

 Default gateway alive? Open the network screen. Check the default

gateway IP address and ping it.

 SNMP Community Strings? Verify that the community string defined

in the EMS for the gateway match the actual gateway community strings. To check the community string, right-click on the gateway, select the 'Details' menu. Default community strings: read = public, write = private.

 Hardware Problem? Check that the gateway is alive according to the

LEDs, verify that network and power cables are in place and plugged in.

All the gateways managed by the EMS

EMS Alarm Guide 12 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1.4 Connection Established

Table 1-4: Connection Established

Textual Description

Originated by the EMS when a previously lost Media Gateway connection is re- es tablished.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.4 Connection Lost Communications Alarm Media Gateway Communications Subsystem Failur e Critical

-

All the gateways managed by the EMS

1.5 Software Mismatch

Table 1-5: Software Mismatch

Textual Description

Generated when the EMS detects a software version mismatch between the actual and the previous definition of the Media Gateway (for example, Version 4.0.353 instead of the previously defined

4.0.278). This is also in the case that the new version is not defined in the Software Manager.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

1.3.6.1.4.1.5003.9.20.3.2.0.5 Software Mismatch Equipment Alarm Media Gateway Version Mismatch Major

-

 Define the detected version in the EMS Software Manager  Perform a Software Upgrade on the gateway with one of the

supported v er sions.

Media Gateways

All gateways

Version 3.2 13 October 2007

EMS

1.6 Hardware Mismatch

Table 1-6: Hardware Mismatch

Textual Description Generated when the EMS detects a hardware mismatch between the

actual and the previous definition of a Media Gateway (MP-102 became Mediant 2000).

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.6 Hardware Mismatch Equipment Alarm Media Gateway Equipment Malfunction Major

-

 Perform remove / add a gateway from the EMS tree in order to

resync EMS and the gateway status

 Verify in the Software Manager that an appropriate version exists

for the hardware type presented in the error message.

All the gateways managed by the EMS.

EMS Alarm Guide 14 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1.7 Configuration Mismatch

Table 1-7: Configuration Mismatch

Textual Description

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

Generated when the EMS detects a configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned.

1.3.6.1.4.1.5003.9.20.3.2.0.7 Configuration Mismatch Equipment Alarm Media Gateway Software Error Warning

-

 Run Configuration Verification command in order to compare EMS

configuration and actual MG configuration:

MG configuration is wrong: use configuration download to update MG with correct configuration saved in EMS database.

MG is correct, EMS is not updated: use configuration upload to save a correct MG configuration in the EMS database.

 Check the Actions Journal for recent updates of the gateway.

MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 30 0 0

Version 3.2 15 October 2007

EMS

1.8 Predefine Mismatch

Table 1-8: Predefine Mismatch

Textual Description Originated by the EMS, when the user performs a MediaPack media

gateway predefinition in the EMS.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.8 Predefine Mismatch Equipment Alarm Media Gateway Other Info

No action should be taken; this is an information alarm only. MediaPack

1.9 Mismatch Cleared

Table 1-9: Mismatch Cleared

Textual Description

SNMP OID AlarmTitle

Generated when the EMS detects that a hardware, software, predefine or configuration mismatch is cleared.

1.3.6.1.4.1.5003.9.20.3.2.0.9 EMS Server Started

ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Equipment Alarm Media Gateway Other Clear

Clears all mismatched alarms previously originated by the EMS on a

certain gateway.

Media Gateways

All the gateways managed by the EMS.

EMS Alarm Guide 16 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1.10 Changed MIB Version

Table 1-10: Changed MIB Version

Textual Description

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

Originated when a major software version change is detected by the EMS.

1.3.6.1.4.1.5003.9.20.3.2.0.10 Change MIB Version Equipment Alarm Media Gateway Version Mismatch Info

-

All the gateways managed by the EMS.

Version 3.2 17 October 2007

EMS

1.11 EMS Server Started

Table 1-11: EMS Server Started

Textual Description Originated each time the server is started or restarted (warm

boot/reboot) by the EMS Watchdog Process

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.11 EMS Server Started Communications Alarm EMS Server Other Major

-

All the gateways managed by the EMS.

1.12 Insufficient Disk Space

Table 1-12: Insufficient Disk Space

Textual Description SNMP OID AlarmTitle ItuAlarmType

Originated when the EMS server hard disk capacity is almost full.

1.3.6.1.4.1.5003.9.20.3.2.0.12 Disk Space Alarm Environment Alarm

AlarmSource Probable Cause Severity

EMS Server

Critical - disk usage > 80 %

Major - disk usage > 70 %

Additional Info Corrective Action

Media Gateways

-

 Clean all unnecessary files  Expand the hard disk

All the gateways managed by the EMS.

EMS Alarm Guide 18 Document #: 94602

EMS Alarm Guide 1. EMS Alarms

1.13 Software Upgraded

Table 1-13: Software Upgraded

Textual Description

Indicates Mediant 5000 / 8000 Online Software Upgrade procedures and version information.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.13 EMS Server Started Equipment Alarm EMS Server Version Mismatch Info Started / Fi nished / Aborte d No action should be taken; this is an information alarm Mediant 5000 / 8000

1.14 Software Replaced

Table 1-14: Software Replaced

Textual Description

Originates when the EMS discovers a software version replace between boa rd versions, for example, from V4.6.009.004 to V4.6.152.0 0 3 ( wh en b ot h ve rs i ons are manage d by t he E MS).

Software Replace old version : <old version> new version <new version>

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.20.3.2.0.14 EMS Server Started Communications Alarm EMS Server Other Info If you initiated a performance measurements polling process before

you initiated the software replacement process,the polling process is stopped.

Corrective Action Media Gateways

No action should be taken; this is an information alarm. All the gateways managed by the EMS.

Version 3.2 19 October 2007

EMS

1.15 Hardware Replaced

Table 1-15: Hardware Replaced

Textual Description Originates when the EMS discovers a different gateway (according to

the MAC address) to what was initially defined, while the Hardware Type remains the same.

Hardware Replace is discovered by the MAC address and performed during Board Started trap.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action Media Gateways

1.3.6.1.4.1.5003.9.20.3.2.0.15 Hardware Replacement Alarm Equipment Alarm Media Gateway Other Major

-

MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant

3000, IPmedia 30 0 0

1.16 HTTP Access Disabled

Table 1-16: HTTP Access Disabled

Textual Description

Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade.

Originated on server startup.

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

EMS Alarm Guide 20 Document #: 94602

1.3.6.1.4.1.5003.9.20.3.2.0.16

Environmental Alarm EMS Server Application Subsystem Failure Major

Separate the gateways between two EMS servers (secured &

unsecured) Gateways using the HTTP server for the software upgrade procedure:

MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 30 0 0.

EMS Alarm Guide 1. EMS Alarms

1.17 HTTP and HTTPS Disabled Alarm

Table 1-17: HTTP and HTTPS Disabled Alarm

Textual Description

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info Corrective Action

Media Gateways

Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade.

Originated on server startup.

1.3.6.1.4.1.5003.9.20.3.2.0.17 HTTP and HTTPS Dis Environmental Alarm EMS Server Application Subsystem Failure Major

Separate the gateways between two EMS servers (secured &

unsecured) Gateways using the HTTP server for the software upgrade procedure:

MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 30 0 0

1.18 PM File Generate

Table 1-18: PM File Generate

Textual Description

SNMP OID AlarmTitle ItuAlarmType AlarmSource Probable Cause Severity Additional Info

Corrective Action Media Gateways

Version 3.2 21 October 2007

Originated when a PM file is generated in the EMS server, and it can be retrieved by a higher level management system.

1.3.6.1.4.1.5003.9.20.3.2.0.18 PM File Other EMS Server Other Info The performa nce summary data from<start polling interval time>

to<timeStempFileTo> of media gateway<nodeIPAdd> was saved in PM file <fileName>.

Mediant 5000 / 8000

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

2 Mediant 5000, 8000 Alarms

System alarms associated with the Mediant 5000/8000 Media Gateway, and AudioCodes' Mediant 5000, 8000 Broadband Access Gateway can be displayed, viewed, tracked and troubleshooted in the EMS's Alarm Browser.

The present version of the Mediant/ 5000/8000 Media Gateway and Mediant 5000, 8000 Broadband Access Gateway supports the following alarms:

1. TPBoardFailureTrap

2. MOAdminStateChange

3. MOOperativeStateChange

4. V5.2Alarm (relevant to V5.2 configured Broadband Access Gateways only)

5. TrunkAlarm

6. ConfigurationError

7. OperationalInfo

8. VoltageAlarm

9. FanAlarm

10. tgTemperatureAlarm

11. EthernetExternalLinkAlarm

12. EthernetInternalLinkAlarm

13. PowerSupplyAlarm

14. PushbuttonAlarm

15. BoardTemperatureAlarm

16. STM 1 Link Alarm

17. OIDs 17-28 – V5.2 Alarms – support pending

18. BoardDiagnosticsAlarm - 29

19. NTP Server Status Changed - 30

20. GW Switchover Alarm - 31

21. Configuration Change - 32

2.1 Board Failure

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-1: Board Failure

Description

Board extraction from chassis is under way.

SNMP Alarm tgTPBoardFailureTrap

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

1.3.6.1.4.1.5003.9.1.2.2.0.1 Board Failure Board # Other Other Critical

Lock the board an d t he n un lo c k it t o res ta r t th e bo ard diagnostic tes ts. If

the board successfully passes the diagnostic tests, it returns into service as a redundant board. If not and the board does not return to service, there's a hardware issue involved.

2.2 Admin State Change

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-2: Ad min State Change

Description

This trap is reported when modifying the administrative state of the MIB elements (Managed Objects). Possible states are: Lock, or Unlock.

SNMP Alarm moAdminStateChange

SNMP OID Alarm Title

1.3.6.1.4.1.5003.9.1.2.2.0.2 Administrative State Changed

Alarm Source Exact MO Path, for example: Board#5/Trunk#7 Alarm Type Probable Cause

Other Lock = underlying resource unavailable

Unlock = Other

Severity Raise = Lock – depending on the MO Type ('lock for MGCW = Critical,

for Board = Major and for Board/Trunk = Minor), Clear = Unlock (severity clear)

Additional Info Corrective Action

If the new state is Locked (by the administrator), it makes the resource

unavailable. To return the entity into service, activate Unlock.

EMS Alarm Guide 24 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

2.3 Operative State Change

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-3: Operative State Change

Description

This trap is reported under an operational state change of a certain media gateway resource mirrored by its MO (Managed Object) and MIB. Possible st at es are: Enable, Di s a bl e

SNMP Alarm moOperativeStateChange

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause

1.3.6.1.4.1.5003.9.1.2.2.0.3 Operative State Changed Exact MO Path, for example: Board#5/Trunk#7 Other Disabled = Underlying resource unavailable

Enabled = Other

Severity Raise = Disable – depending on the MO Type ('lock for MGW = Critical,

for Board = Major and for Board/Trunk = Minor), Clear = Enabled (severity c lear)

Additional Info Corrective Action

If the new operative state is disabled, it means the entity is out of service. To analyze the problem, check the communication alarms for an interface entity failure. If an FRU entity has failed, check to see that the unit is firmly and correctly inserted inside the chassis. Furthermore, check the unit's LED status indicators. Refer to the Troubleshooting tables in the Installation & Operation Manual.

2.4 V5.2 Alarm

Not supported in this version.

2.5 Trunk Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-4: Trunk Alarm

Description

Indicates events/alarms on the T1/E1 trunks in the VoP boards: Critical: LOS, LOF Minor: AIS, RAI, RAI_CRC Major: RED Minor: BLUE, Yellow

SNMP Alarm tgTrunkAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity

1.3.6.1.4.1.5003.9.1.2.2.0.5 Trunk Alarm Board#X/Trunk#Y communicationsAlarm degradedSignal 'LOS' or 'LOF' = 'red alarm' = Major

'AIS' = 'blue alarm' = Major 'RAI' or 'RAI_CRC' = 'yellow alarm' = Minor Everything is cleared = Clear

Additional Info

Bitmap indicating alarms set/cleared according to the following standard: 1 dsx1NoAlarm 2 dsx1RcvFarEndLOF 4 dsx1XmtFarEndLOF 8 dsx1RcvAIS 16 dsx1XmtAIS 32 dsx1LossOfFrame 64 dsx1LossOfSignal 128 dsx1LoopbackState 256 dsx1T16AIS 512 dsx1Rcv FarEndLOMF 1024 dsx1XmtFarEndLOMF 2048 dsx1RcvTestCode 4096 dsx1OtherFailure 8192 dsx1UnavailSigState 16384 dsx1NetEquipOOS 32768 dsx1RcvPayloadAIS 65536 dsx1Ds2PerfThreshold

Corrective Action

EMS Alarm Guide 26 Document #: 94602

If the alarm is set, check its bitmap. If the loopback bit in the RcvTestCode code alarm - diagnostics is in process, lock and unlock the trunk for recovery. If the alarm is at the payload level, start looking for the problem in the MUX equipment. If the AIS alarm bit is set, check the interfaced equipment. In other cases, check the link quality.

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

2.6 Configuration Error

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-5: Configuration Error

Description

SNMP Alarm tgConfigurationError

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

Corrective Action

This trap is issued when a configuration error or configuration inconsistency is caused by the User (via the EMS or MIB Browser). It's a general alarm. The problem description is provided in the 'text' form (AdditionalInfo).

1.3.6.1.4.1.5003.9.1.2.2.0.6 Configuration Error MO Path Processing error alarm Configuration or customization error Indeterminate String explaining a certain problem in configuration or data inconsistency.

Examples: 'Redundant board is configured as Normal board' 'Data of the SC is corrupted. Parameter name'

For a set alarm, correct the configuration using the guidelines contained in the field 'Additional Info'.

2.7 Operational Info

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-6: Operational Info

Description

In the current version, this alarm gathers all events (not only errors) caused by either actions performed by Operators or by operation of the Media Gateway itself. All operational events are reported through this alarm. For e xample, a System Control ler switchover event or an SC failure is reported through OperationalInfo. The problem description is provided in the 'text' form (AdditionalInfo).

SNMP Alarm tgOperationalInfo

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.7 Operational Info MO Path Processing error alarm Other Indeterminate A string explaining a certain problem or event that occurred in the

system. Examples: 'Cannot TAKEOVER board at this state' 'UNLOCK operation cannot be done while board is shutting down' 'Change clock source'

Corrective Action

Refer to the Installation & Operation Manual.

2.8 Voltage Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

EMS Alarm Guide 28 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

Table 2-7: Voltage Alarm

Description

Specifies the midplane voltages that are out of range: +3.3V / +5V / +12V / -12V midplane voltage [is out of nominal voltage (Active alarm)] [returned to nominal range (Cleared alarm)]

SNMP Alarm tgVoltageAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.8 Voltage Alarm SAT / Voltage +12V / -12V / +5V / +3.3V / Equipment alarm Power problem Warning, Minor, Major or Cleared Info 1: Measured voltages: +3.3V / +5V / +12V / -12V Info 2: Crossed thresholds: V1, V2, V3, V4, V5, V6 (The configured

thresholds are the voltage levels of the threshold bands)

Corrective Action

In the case of a set alarm, check the Alarm History. Try identi fy if there's a periodical or single error. In the case of a repetitive alarm, report to the service center.

2.9 Fan Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-8: Fan Alarm

Description

Fan (location description) speed [is out of nominal range (Active alarm), [returned to nominal range (Cleared alarm)]

SNMP Alarm tgFanAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity

1.3.6.1.4.1.5003.9.1.2.2.0.9 Fan Alarm SAT/Fan (location description) Equipment Alarm Power problem Mediant 8000: Minor, Major or Cleared

Mediant 5000: Critical when the large front fan fails.

Additional Info

Info 1: Measured fans speed: FL=yyy, FR=xxx, RL=zzz (Mediant 8000 chassis abbreviations: Front Left, Front Right, Rear Left, Rear Right. The abbreviations for the Mediant 5000 are similar.

Info 2: 'Crossed Threshold = Fx', Configured thresholds: F1, F2, F3, F4

Corrective Action

If the alarm is set, check the chassis air filter.

2.10 Temperature Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-9: T emperature Alarm

Textual Description SNMP OID

Planned for the future.

1.3.6.1.4.1.5003.9.1.2.2.0.10

2.11 Ethernet External Link Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

EMS Alarm Guide 30 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

Table 2-10: Ethernet External Link Alarm

Description

The link between the ES and the external network device has been established/has failed.

SNMP Alarm tgEthernetExternalLinkAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.11 Ethernet Uplink Al ar m Board # X Communication Alarm Loss of signal Major for disable, Cleared for enable Info 1: Mediant 5000 - MG Slots Ethernet links status:1,2 =

00,5..10=00000 Mediant 8000 - MG Slots Ethernet links status:1..8 = 00000000 ,10..18 =00000….

Info 2: ES Ports (ES LEDs) status: 1..26 = 010100101 ……

Corrective Action

If set, check the LED of th e port and both fiber cables. Lock and unlock the port to restart the Ethernet port's auto negotiation process.

2.12 Ethernet Internal Link Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-11: Ethernet Internal Link Alarm

Description

Ethernet link between the ES and the Media Gateway board has failed / has been established.

SNMP Alarm tgEthernetInternalLinkAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.12 Ethernet Uplink Al ar m Board# Communication Alarm Loss of signal Major for disable, Cleared for enable Info 1: Mediant 5000 - MG Slots Ethernet links status:1,2 =

00,5..10=00000 Mediant 8000 - MG Slots Ethernet links status:1..8 = 00000000 ,10..18 =00000….

Info 2: ES Ports (ES LEDs) status: 1..26 = 010100101 ……

Corrective Action

Refer to the Installation & Operation Manual.

2.13 Power Supply Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-12: Power Supply Alarm

Description

Specifies: Alarm severity

Fan number Current value

SNMP Alarm tgPowerSupplyAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.13 Power supply alarm SAT/PS/'location description' Equipment alarm Power problem Major for FAIL and EXIST; Minor for DEG; Cleared Info 1: Current status of fault cassette Info 2: Status of other PS cassettes

Corrective Action

If set, check the LED indicators of the suspected PS. If blinking or off, unplug and plug in again. Otherwise replace the unit.

EMS Alarm Guide 32 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

2.14 Push Button Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-13: Push Button Alarm

Description

Alarms relays manually deactivated.

SNMP Alarm tgPushButtonAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.14 Push Button Alarm SAT/Pushbutton [Cutoff] [Switchover] equipmentAlarm Pushbutton pressed Informational Info 1: Cutoff case. Previous state of alarm relays: Minor = open/connect,

Major = o/c, Critical = o/c Info 2: Cutoff case. Previous state of alarm LEDs: Minor = Red/Green,

Major = Red/Yellow and Critical = Red/Blue

Corrective Action

N/A

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2.15 Board Temperature Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-14: Board Temperature Alarm

Description

SNMP Alarm tgBoardTemperatureAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

The alarm is triggered when the temperature exceeds 55 degrees Celsius and ceases when the temperature falls below 55 degrees Celsius again.

1.3.6.1.4.1.5003.9.1.2.2.0.4 BoardTemperatureAlarm Board # Equipment alarm Unacceptable temperature Critical Board temper ature is too high If set, check the ambient temperature and chassis ventilation. If the

ambient temperature is normal, clean the air filters and double check that all the air buffles and blank panels are correctly placed in the chassis. Finally, check for fan speed alarms to validate normal fan operation.

2.16 STM 1 Link Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

EMS Alarm Guide 34 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

Table 2-15: STM 1 Link Alarm

Description

Indicates events/alarms on the ATM - OC3 links or PSTN STM-1 links on the TP-6310 boards.

SNMP Alarm tgSTM1LinkAlarm

SNMP OID Alarm Title Alarm Source

1.3.6.1.4.1.5003.9.1.2.2.0.16 STM 1 Link Alarm Path indicating affected link. 'Board#, ATM/PSTN, FbrGrp#, FbrGrpLnk#,

TUG3# (0 fro SDH and 0,1,2 for Sonet)'

Alarm Type Probable Cause Severity

communicationsAlarm degradedSignal All local alarms - Major

All remote alarms - Minor, or Cleared

Additional Info Corrective Action

Bitmap decoded STM1 Link Alarm Refer to the Installation & Operation Manual.

2.17 Board Diagnostics Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-16: Board Diagnostics Alarm

Description

Indicates that the board's health diagnostics tests have failed/solved TP-1610/TP-6310/ES/SC health diagnostics test failed - failure alarm TP-1610/TP-6310/ES/SC health diagnostics failure cleared - for cleared alarm

SNMP Alarm tgBoardDiagnosticsAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

1.3.6.1.4.1.5003.9.1.2.2.0.29 Board Diagnostics Alarm Board# Equipment failure Equipment malfunction Major for fails, Cleared when changed to normal Info 1: Fault Element: [string from the list of board's components -

ElementID in the case of TP, including its index] Info 2: Test Initiative: [Board Startup Diagnostics, PeriodicDiagnostics,

User Initiated Diagnostics] Initial Test State: [list of standing alarms, clear of alarms]

Corrective Action

If set, restart the board with a lock and unlock sequence. If the alarm repeats, extract and insert the board again into the chassis. If the alarm continues, report to the service center.

2.18 NTP Server Status Changed

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

EMS Alarm Guide 36 Document #: 94602

EMS Alarm Guide 2. Mediant 5000, 8000 Alarms

Table 2-17: NTP Server Status Changed

Description

The connection with the NTP server is lost but Internal Clock synchronization is still going

or NTP server has been restored

SNMP Alarm tgNTPServerStatusChanged

SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.30 Alarm Title NTP Server Status Changed Alarm Source Other Alarm Type

Communications alarm

Probable Cause Severity Warning (when the connection with the NTP server is lost; see Textual

Description above) or Clear (when the NTP server has been restored; see Textual Description

above)

Additional Info Corrective Action Refer to the Installation & Operation Manual.

2.19 GW Switchover Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

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Table 2-18: G W Switchover Alarm

Description SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

Ethernet switch/Shelf Controller/TP board switchover tgGwSwitchoverAlarm

1.3.6.1.4.1.5003.9.1.2.2.0.31 SwitchOver Alarm Board# of the active board Equipment failure Equipment malfunction Major for fails, Cleared when changed to normal Ethernet Switch /Shelf Controller/TP board switchover. Board x is now

active

Corrective Action

Refer to the Installation & Operation Manual.

2.20 Configuration Change

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.

Table 2-19: Configuration Change

Description This trap is generated when a configuration change is performed on any

MG managed object. One trap is generated for each modified parameter. It includes MO name, parameter name, new and old values.

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info

tgConfigurationChange

1.3.6.1.4.1.5003.9.1.2.2.0.32

Managed Object Path Other Other Info <parameter mib name> (<parameter ems name>) changed from <value>

to <value>. For example: tgTPBoardSubnetMask (IP Subnet Mask) changed from

255.255.255.0 to 255.255.0.0

Corrective Action

Refer to the Installation & Operation Manual.

EMS Alarm Guide 38 Document #: 94602

EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms

3 Mediant 1000/2000/3000, IPmedia

2000/3000 and MediaPack Alarms

System alarms, associated with the analog MediaPack Media Gateways, digital Mediant 2000 Media Gateways and IPmedia 2000 Media Servers can be displayed, viewed and tracked and troubleshooted in the EMS's Alarm Browser. The present version of these devices supports the following alarms:

Standard Traps: a. Authentication Failure b. Cold Start AcBoard MIB Traps:

1. Board Fatal Error

2. Configuration Error

3. Temperature Alarm

4. Initialization Ended

5. Resetting Board

6. Admin State Change

7. Call Resources Alarm

8. MSC Controller Registration Alar m

9. Ethernet Link Alarm

10. System Component Overloaded

11. Feature Key Error Alarm Trap

12. acBoardEvBoardStarted Trap (no Alarm)

13. Authentication Failure Trap (no Alarm)

14. Cold Start - Trap (no Alarm)

15. Performance Monitoring Threshold Crossing - Log

16. Keep Alive Log Trap - Log

17. SS7 Redundancy Alarm

18. SS7 Link State Change Alarm

19. SS7 Link Inhibit State Change Alarm

20. SS7 Link Block State Change Alarm

21. SS7 Link Congestion State Change Alarm Trap

22. SS7 Link Set State Change Alarm

23. SS7 Route Set State Change Alarm

24. SS7 SN Set State Change Alarm Trap

25. ATM Port Alarm

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26. Active Alarm Table Overflow

27. Performance Monitoring Threshold Crossing - Log

28. HTTP Download Result - Log

29. Fan Tray Alarm

30. Power Supply Alarm

31. PEM Alarm

32. SA Missing alarm

33. HA System Fault Alarm

34. HA System Configuration Mismatch Alarm

35. HA System Switch Over Alarm

36. User Input Alarm

37. D-Channel Status

38. SONET Section LOF Alarm

39. SONET Section LOS Alarm

40. SONET Line AIS Alarm

41. SONET Line RDI Alarm

The tables in this section show the alarms and the alarm information presented to users. For users' convenience, all alarms generated by all devices feature the same standard structure, including the fields shown in the table ‘Standard Alarm Structure’ below.

3.1 Standard Traps

3.1.1 Authentication Failure

Table 3-1: Authentication Failure

Trap Name OID 1.3.6.1.6.3.1.1.5.5 MIB

authenticationFailure

SNMPv2-MIB

EMS Alarm Guide 40 Document #: 94602

EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms

3.1.2 Cold Start

Table 3-2: Cold Start

Trap Name OID MIB Note

coldStart

1.3.6.1.6.3.1.1.5.1 SNMPv2-MIB This is a trap from the standard SNMP MIB.

3.2 AcBoard MIB Traps

3.2.1 Board Fatal Error

Table 3-3: Board Fatal Error

Description SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source

Board fatal er r o r acBoardFatalError

1.3.6.1.4.1.5003.9.10.1.21.2.0.1 Board Fatal Error Equipment Alarm

Probable Cause Severity Additional Info Corrective Action

Underlying resource unavailable Critical NULL Capture the alarm information and the Syslog close, if active. Contact

your first-level support group. The support group will likely want to collect additional data from the device and then perform a reset.

3.2.2 Configuration Error

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

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Table 3-4: Configuration Error

Description SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

Configuration Error acBoardConfigurationError

1.3.6.1.4.1.5003.9.10.1.21.2.0.2 Configuration Error Equipment Alarm

Underlying resource unavailable Critical NULL Inspect the run-time specific string to determine the nature of the

configuration error. Fix the configuration error using the appropriate tool: Web interface, EMS, or ini file. Save the configuration and if necessary reset the device.

3.2.3 Temperature Alarm

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

Description

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

Table 3-5: T emperature Alarm

The temperature alarm is set off when the temperature exceeds 60 degrees Celsius, and ceases when the temperature again falls below 55 degrees Celsius.

Alarm raise - 'The temperature is too high' Alarm clear - 'The temperature is normal'

acBoardTemperatureAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.3 Temperature Alarm Equipment Alarm

Temperature unacceptable Critical NULL Inspect the system. Determine if all fans in the system are operating

correctly.

EMS Alarm Guide 42 Document #: 94602

EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms

3.2.4 Initialization Ended

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

Table 3-6: Initialization Ended

Description SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info

Sent when the device is initialized and ready to run acBoardEvBoardStarted

1.3.6.1.4.1.5003.9.10.1.21.2.0.4 Initialization Ended Equipment Alarm

Other Major NULL

3.2.5 Board Resetting Following Software Reset

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

Table 3-7: Board Resetting Following Software Reset

Description

The device started the reset process - following software reset

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

acBoardEvResettingBoard

1.3.6.1.4.1.5003.9.10.1.21.2.0.5 Board Resetting Following Software Reset Other

Other Critical 'AdditionalInfo1', 'AdditionalInfo2', 'AdditionalInfo3', A network administrator has taken action to reset the device. No

corrective action is needed.

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3.2.6 Feature Key Related Error

Table 3-8: Feature Key Related Error

Description SNMP OID

Feature key error

1.3.6.1.4.1.5003.9.10.1.21.2.0.6

3.2.7 Gateway Administrative State Changed

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

Table 3-9: Gateway Administrative State Changed

Description

The administrative state of the gateway has been changed to a new state.

Note that all state changes are instigated by the parameter acgwAdminState.

 Time limit set in the parameter acgwAdminStateLockControl -

'GateWay shutting down. Max time to LOCK %d sec'

 No time limit in the parameter acgwAdminStateLockControl -

'GateWay is shutting down. No time limit.'

 When reaching lock state - 'GateWay is locked'

When the gateway is SET to be unlocked 'GateWay is unlocked (fully active agai n)'

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity

Additional Info Corrective Action

acgwAdminStateChange

1.3.6.1.4.1.5003.9.10.1.21.2.0.7 Administrative State Change Equipment Alarm

Other

 Major  Major  Major  Cleared

NULL A network administrator has taken an action to lock the device. No

corrective action is required.

EMS Alarm Guide 44 Document #: 94602

EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms

3.2.8 No Free Channels Available

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

Table 3-10: No Free Channels Available

Description

Almost no free resources for the call are available. Activated only if the parameter EnableRai is set. The threshold is determined according to parameters RAIHIGHTHRESHOLD and RAILOWTHRESHOLD.

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info

acBoardCallResourcesAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.8 No Free Channels Available Other 'GWAPP' Other Major / Clear

-

3.2.9 Gatekeeper/Proxy not Found or Registration Failed

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

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Table 3-11: Gatekeeper/Proxy not Found or Registration Failed

Description

The Controller (H.323 Gatekeeper / SIP Proxy) is not found or registration has failed. Internal routing table may be used for routing.

'Proxy lost. Looking for another proxy' 'Proxy not found. Use internal routing' 'Proxy found. ip:a.b.c.d' 'Gatekeeper not found. ip:a.b.c.d' 'Gatekeeper not found. ip:a.b.c.d Fallback to internal routing used' 'Gatekeeper not found. ip:a.b.c.d Redundant Gatekeeper enabled' 'Gatekeeper found. ip:a.b.c.d'

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info

acBoardControllerFailureAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.9 Gatekeeper/Proxy not Found or Registration Failed Other 'GWAPP' Other Major / Clear

3.2.10 Ethernet Link Down or Remote Ethernet Link Down

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

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EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms

Table 3-12: Ethernet Link Down or Remote Ethernet Link Down

Description

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause

Severity

Additional Info Corrective Action

Ethernet link is down or remote Ethernet link is down and the board has no communication to any other host.

 No link at all.  Link is up again.  Primary link is down only - 'Primary Link is lost. Switching to

Secondary Link'

acBoardEthernetLinkAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.10 Ethernet Link Down Equipment Alarm

 Input/Output Device Error  Other  Underlying resource unavailable  Critical  Cleared  Major

Ensure that both Ethernet cables are plugged into the back of the

system. Inspect the system's Ethernet link lights to determine which interface is failing. Reconnect the cable or fix the network problem.

3.2.11 System Component Overloaded

The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.

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Table 3-13: System Component Overloaded

Description SNMP Alarm SNMP OID Alarm Title Alarm Type

Overload in one or more of the system's components acBoardOverloadAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.11 System Component Overloaded Other

Alarm Source 'GWAPP' Probable Cause Severity Additional Info

Other Major / Clear

-

3.2.12 Alarms Table Overflow

Table 3-14: Active Alarm Table Full

Description

Alarm is raised when too many alarms to fit in the active alarm table. The status stays major until reboot as it d enotes a possible loss of information until the next reboot. If an alarm was raised when the table was full, it is possible that the alarm is active, but does not appear in the active alarm table.

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

acActiveAlarmTableOverflow

1.3.6.1.4.15003.9.10.1.21.2.0.12 Active Alarm Table Overflow Processing Error Alarm MG resourceAtOrNearingCapacity (43) Major

Some alarm information may have been lost, but the ability of the device

to perform its basic operations has not been impacted. A reboot is the only way to completely clear a problem with the active alarm table. Contact your first-lev el group.

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3.2.13 ATM Port Alarm

Table 3-15: ATM Port Alarm

Description

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity

Additional Info Corrective Action

ATM Port Alarm. Alarm conditions (taken from the SONET/SDH standards documents) are:

 LOS - L oss of Signal  AIS - Alarm Indication Signal  RDI - Remote Defect Indication  LOS, AIS, and RDI conditions are not present

ATM Port Alarm: port <number>, <text> acAtmPortAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.13 ATM Port Alarm Equipment Alarm ATM Port # Adapter error (1)

 Critical  Major  Major  Clear

Ensure that the fiber is plugged into appropriate port on the IPM-6310

Rear Transition Module (RTM) board of the system. Check to see if the fiber has been damaged. Ensure that the network side of the fiber is enabled and is on-line.

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3.2.14 Audio Provisioning Alarm

Table 3-16: Audio Provisioning Alarm

Description

Alarm is raised when APS is unable to provision audio. Media server times out waiting for a successful audio distribution from the APS (Audio Provisioning Server)

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acAudioProvisioningAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.14 Audio Provisioning Alarm

processingErrorAlarm configurationOrCustomizationError Critical on raise, Clear on clear

From the APS (Audio Provisioning Server) GUI ensure that the device is properly configured with audio and that the device has been enabled. Ensure that the IP address for the APS has been properly specified on the device. Ensure that both the APS server and application are inservice. To get more information regarding the problem, view the syslogs from the device as well as the APS manager logs.

3.2.15 Operational State Change

Table 3-17: Operational State Change

Description

This alarm is raised if the operational state of the node goes to disabled. The alarm is cleared when the operational state of the node goes to enabled.

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acOperationalStateChange

1.3.6.1.4.1.5003.9.10.1.21.2.0.15 Operational State Change

processingErrorAlarm outOfService Major on raise, Clear on clear

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3.2.16 Keep Alive Trap

Table 3-18: Keep Alive Trap

Description

This traps is sent The STUN client in the board is enabled and has either identified a NAT or is not finding the STUN server

The ini file contains the following line: ‘SendKeepAliveTrap=1’ Keep-alive is sent out every x second.x =0. 9 of the time defined in the

NatBindingDefaultTimeout parameter

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acKeepAlive

1.3.6.1.4.1.5003.9.10.1.21.2.0.16 Keep Alive Trap

other other Indeterminate

3.2.17 NAT Traversal Alarm

Support for this alarm is pending.

3.2.18 Enchanced BIT Status

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EMS

3.2.19 SS7 Link Operational State Changed

Table 3-19: SS7 Link Operational State Changed

Description

Operational state of the link becomes 'IN-SERVICE' or 'OFFLINE'. *** SS7 *** Link %i is %s $s %i - <Link number>

%s - <state name>: { 'OFFLINE', 'BUSY', 'INSERVICE'} %s - IF link has MTP3 layer, then this string equals: (SP %i linkset %i slc %i)

Where: %i - <SP number>

%i - <Link-Set number> %i - <SLC number>

Otherwise there is NO additional text.

SNMP Alarm

acSS7LinkStateChangeAlarm

SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.19 Alarm Title SS7 Link State Change Alarm Alarm Type Alarm Source Probable Cause

communicationsAlarm SS7/Link# other

Severity Major, Clear Additional Info Corrective Action For full details, refer to the equipment documentation and the standards

relevant to SS7 MTP3.

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3.2.20 SS7 Link Inhibition Status Changed (Local or Remote)

Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote)

Description

SNMP Alarm SNMP OID Alarm Title Alarm Type Probable Cause Alarm Source Severity Additional Info Corrective Action

This alarm is raised for any change in the remote or local inhibition status.

*** SS7 *** Link %i (SP %i linkset %i slc %i) is %s %i - <Link number>

%i - <SP number> %i - <Link-Set number> %i - <SLC number> %s - <congestion state>: { 'UNINHIBITED', 'INHIBITED' }

acSS7LinkInhibitStateChangeAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.20 SS7 Link Inhibit State Change Alarm communicationsAlarm other SS7/Link# Major, Clear

Make sure the link is uninhibited - on both local and remote sides

3.2.21 SS7 Link Blocking Status Changed (Local or Remote)

Support for this alarm is pending.

Table 3-21: SS7 Link Blocking Status Changed (Local or Remote)

Description Textual Description

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3.2.22 SS7 Link Congestion Status Changed (Local or Remote)

Table 3-22: SS7 Link Congestion Status Changed (Local or Remote)

Description

This alarm is raised for any change in the remote or local congestion status. Raise alarm is generated when status is CONGESTED, and clear alarm is generated when status is UNCONGESTED (local or remote).

*** SS7 *** Link %i is %s %s. %i - <Link number> %s - IF link has MTP3 layer, then this string equals: (SP %i linkset %i slc %i) Where: %i - <SP number> %i - <Link-Set number> %i - <SLC number> Otherwise there is NO additional text. %s - <congestion state>: { 'UNCONGESTED', 'CONGESTED' }

SNMP Alarm acSS7LinkCongestionStateChangeAlarm SNMP OID Alarm Title Alarm Type

1.3.6.1.4.1.5003.9.10.1.21.2.0.22 SS7 Link Congestion State Change Alarm communicationsAlarm

Alarm Source Probable Cause Other Severity Major, Clear Additional Info Corrective Action Reduce SS7 traffic on that link.

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3.2.23 SS7 Linkset Operational State Changed

Table 3-23: SS7 Linkset Operational State Changed

Description

Alarm is sent when Route Set operational state is changed. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.

*** SS7 *** Linkset %i on SP %i is <'OFFLINE', 'BUSY', 'INSERVICE'>

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

acSS7LinkSetStateChangeAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.23 SS7 LinkSet State Change Alarm communicationsAlarm SS7/SP#/Linset# Other Major, Clear

For full details, refer to the equipment documentation and the standards

relevant to SS7 MTP3.

3.2.24 SS7 Routeset Operational State Changed

Table 3-24: SS7 Routeset Operational State Changed

Description

Alarm is sent when Route Set operational state is changed. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.

*** SS7 *** Routeset %i on SP %i is <'OFFLINE', 'BUSY', 'INSERVICE'>

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

acSS7RouteSetStateChangeAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.24 SS7 Route Set State Change Alarm communicationsAlarm SS7/SP#/RouteSet# Other Major, Clear

For full details, refer to the equipment documentation and the standards

relevant to SS7 MTP3.

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3.2.25 SS7 Node Operational State Changed

Table 3-25: SS7 Node Operational State Changed

Description

SS7 SN Set State Change Alarm. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.

*** SS7 *** SP # i is < 'BUSY','OFFLINE', 'INSERVICE'>

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Severity Additional Info Corrective Action

acSS7SNSetStateChangeAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.25 SS7 SN Set State Change Alarm communicationsAlarm SS7/SP# other Major on raise condition, Clear

Signaling Node must complete its MTP3 restart procedure and become

un-isolated

3.2.26 SS7 Redundancy Alarm

Support for this alarm is pending.

3.2.27 Threshold of Performance Monitored Object Exceeded

Table 3-26: Threshold of Performance Monitored Object Exceeded

Description

SNMP Alarm SNMP OID Alarm Title Alarm Type Alarm Source Probable Cause Other Severity Indeterminate (this is a notification; it's not automatically cleared) Additional Info Corrective Action

This alarm raised when a performance counter has crossed the high / low threshold.

'Performance: Threshold alarm was set', with source = name of the performance counter which caused the trap

acPerformanceMonitoringThresholdCrossing

1.3.6.1.4.1.5003.9.10.1.21.2.0.27 Performance Monitoring Threshold Crossing Other MO Path

-

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3.2.28 HTTP Download Result

Table 3-27: HTTP Download Result

Description

This is a log message (not alarm) indicating both sucessfull or failed HTTP Download result.

SNMP Alarm

acHTTPDownloadResult

SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.28 Alarm Title HTTP Download Result Alarm Source Alarm Type Probable Cause

processingErrorAlarm (3) for failures and other (0) for success Other

Severity Indeterminate Additional Info Corrective Action -

3.2.29 Fan Tray Alarm

Table 3-28: Fan Tray Alarm

Description

SNMP Alarm

Alarm is generated in one of the following cases:

 Fan-Tray is missing  One or more fans in the fan-tray is faulty.  Fan tray is in place and fans are functioning.

acFanTrayAlarm

SNMP OID Alarm Title Alarm Source Alarm Type Alarm Source Probable Cause Severity

Additional Info Corrective Action

Version 3.2 57 October 2007

1.3.6.1.4.1.5003.9.10.1.21.2.0.29 Fan Tray Alarm Chassis#0/FanTray#0 Equipment Alarm

heatingVentCoolingSystemProblem

 Critical  Major  Clear

-

EMS

3.2.30 Power Supply Alarm

Table 3-29: Power Supply Alarm

Description

Generated if either:

 The HA (High Availability) feature is active and one of the power

supply units is faulty or mis sing.

 PS unit is inserted in its location and functioning.

SNMP Alarm acPowerSupplyAlarm

SNMP OID Alarm Title Alarm Source

1.3.6.1.4.1.5003.9.10.1.21.2.0.30 Power Supply Alarm Chassis#0/PowerSupply#<m> where m is the power supply’s slot

number

Alarm Type Equipment Alarm Probable Cause Power problem Severity

Additional Info Corrective Action

 Major  Clear

-

3.2.31 PEM Alarm

Table 3-30: PEM Alarm

Description

Generated if either:

 The HA (High Availability) feature is active and one of the PEM

(Power Entry Module) units is missing

 PEM card is in its location and both DC wires are in.

SNMP Alarm acPEMAlarm

SNMP OID Alarm Title Alarm Source

1.3.6.1.4.1.5003.9.10.1.21.2.0.31 PEM Module Alarm Chassis#0/Pe m Ca r d# < m > whe re m is the p ower entry module’ s slot

number

Alarm Type Probable Cause Severity

equipmentAlarm underlyingResourceUnavailable Critical Clear

Additional Info Corrective Action

-

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3.2.32 SA Module Missing Alarm

Table 3-31: SA Module Missing Alarm

Description SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

Generated when the SA module removed or missing. acSAMissingAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.32 SA Module Alarm Chassis#0/SA#<m> where m is the Shelf Alarm module’s slot number Equipment Alarm Underlying resource unavailable Critical on raise, Clear on clear.

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3.2.33 HA System Fault Alarm

(Applies to the Mediant 3000 HA only)

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Table 3-32: HA System Fault Alarm

Description

Originated when:

 HA feature is active but the system is NOT working in HA mode.

Reason is specified (for example: SW WD exception error, HW WD exception error, SAT device is missing, SAT device error, DSP error, BIT tests error, etc).

 HA feature is active and the redundant module is in start up mode but

hasn’t connected yet

 HA system is active

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity

acHASystemFaultAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.33 HA System Fault Alarm System#0/Module#<m> where m is the 6310 module’s slot number Quality Of Service Alarm Out of service

 Critical  Minor  Clear

Additional Info Corrective Action -

3.2.34 HA System Configuration Mismatch Alarm

(Applies to the Mediant 3000)

Table 3-33: HA System Configuration Mismatch Alarm

Description

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

HA feature is active. The active module was unable to transfer the License Key to the redundant module.

acHASystemConfigMismatchAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.34 HA System Configuration Mismatch Alarm System#0/Module#<m> where m is the TPM-6310’s slot number Processing Error Alarm Configuration or customization error Major on raise, Clear on clear

-

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3.2.35 HA System Switch-over Alarm

(Applies to the Mediant 3000)

Table 3-34: HA System Switch-over Alarm

Description SNMP Alarm SNMP OID Alarm Title

Switch-over has occurred. acHASystemSwitchOverAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.35 HA System Switch Over Alarm

Alarm Source System#0/Module#<m> where m is the 6310 module’s slot number Alarm Type Probable Cause Severity Additional Info Corrective Action

Quality Of Service Alarm Out of service Critical on raise, Clear on clear

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3.2.36 User Input Alarm

Table 3-35: User Input Alarm

Description SNMP Alarm SNMP OID

Input dry contact is short circuited / reopened acUserInputAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.36

Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

User Input Alarm Chassis#0 Equipment Alarm Input Device Error Critical on raise, Clear on clear.

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3.2.37 D-Channel Status

(Only applies to digital media gateways)

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Table 3-36: D-Channel Status

Description SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

D-Channel un-established / established acDChannelStatus

1.3.6.1.4.1.5003.9.10.1.21.2.0.37 D-Channel Status Trunk no.<m> where m is the trunk number (from 0 up). Communications Alarm Communications Protocol Error Minor on raise, Clear on clear

-

3.2.38 SONET Section LOF Alarm

Table 3-37: SONET Section LOF Alarm

Description

LOF condition is pr es e n t on S O NE T no#m. The field ‘sonetSectionCurrentStatus’ in the sonetSectionCurrentTable

will have a val ue of sonetSectionLOF (4).

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acSonetSectionLOFAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.38 SONET Section LOF Alarm Interfaces#0/Sonet#<m> where m is the SONET I/F number Communications Alarm Loss of frame Critical on raise, Clear on clear

-

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3.2.39 SONET Section LOS Alarm

Table 3-38: SONET Section LOS Alarm

Description

LOS or AIS condition is present on SONET no #m. The field ‘sonetSectionCurrentStatus’ in the sonetSectionCurrentTable

will have a value of sonetSectionLOS ( 2).

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acSonetSectionLOSAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.39 SONET Section LOS Alarm Interfaces#0/Sonet#<m> where m is the SONET I/F number Communications Alarm Loss of signal Critical on raise, Clear on clear

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3.2.40 SONET Line AIS Alarm

Table 3-39: SONET Line AIS Alarm

Description

AIS condition is present on SONET-Line #m. The field ‘sonetLineCurrentStatus’ in the sonetLineCurrentTable will have

a value of sonetLineAIS (2).

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

acSonetLineAISAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.40 SONET Line AIS Alarm Interfaces#0/Sonet#<m> where m is the SONET I/F number Communications Alarm Receive Failure Critical on raise, Clear on clear

-

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3.2.41 SONET Line RDI Alarm

Table 3-40: SONET Line RDI Alarm

Description

SNMP Alarm SNMP OID Alarm Title Alarm Source Alarm Type Probable Cause Severity Additional Info Corrective Action

RDI condition is present on SONET-Line no#m. The field ‘sonetLineCurrentStatus’ in the sonetLineCurrentTable will have

a value of sonetLineRDI (4). acSonetLineRDIAlarm

1.3.6.1.4.1.5003.9.10.1.21.2.0.41 SONET Line RDI Alarm Interfaces#0/Sonet#<m> where m is the SONET I/F number Communications Alarm Transmit failure Critical on raise, Clear on clear

-

EMS Alarm Guide 64 Document #: 94602

EMS Alarm Guide 4. Index

4 Index

A

AcBoard MIB Traps • 41 Admin State Change • 24, 44 Alarms Table Overflow • 48 ATM Port Alarm • 49 Audio Provisioning Alarm • 50 Authentication Failure • 40

B

Board Diagnostics Alarm • 35 Board Failure • 23 Board Fatal Error • 41 Board Resetting Following Software Reset • 43 Board Temperature Alarm • 34

C

Call Resources Alarm • 45 Cannot Bind SNMP Trap Receiver • 10, 11 Change MIB Version • 17, 18 Changed MIB Version • 17 Cold Start • 41 Configuration Change • 38 Configuration Error • 27, 41 Configuration Mismatch • 15, 16 Connection Establish • 13 Connection Established • 13 Connection Lost • 12

D

D-Channel Status • 61 Definition Failure • 11

E

EMS Alarms • 9 EMS Server Started • 18 Enchanced BIT Status • 51 Ethernet External Link Alarm • 30 Ethernet Internal Link Alarm • 31 Ethernet Link Alarm • 46 Ethernet Link Down or Remote Ethernet Link

Down • 46

EthernetInternalLinkAlarm • 31

F

Fan Alarm • 29 Fan Tray Alarm • 57 Feature Key Related Error • 44

G

Gatekeeper/Proxy not Found or Registration

Failed • 45

Gateway Administrative State Changed • 44

GW Switchover Alarm • 37

H

HA System Configuration Mismatch Alarm • 60 HA System Fault Alarm • 59 HA System Switch-over Alarm • 61 Hardware Mismatch • 14 Hardware Replaced • 20 HTTP Access Disabled • 20 HTTP and HTTPS Disabled Alarm • 21 HTTP Download Result • 57

I

Initialization Ended • 43 Insufficient Disk Space • 18

K

Keep Alive Trap • 51

M

Mediant 1000/2000/3000, IPmedia 2000/3000

and MediaPack Alarms • 39 Mediant 5000, 8000 Alarms • 23 Mediant, Stretto 5000, 8000 Alarms • 23 Mismatch Cleared • 16 MP-1xx, Mediant, Stretto 2000 and IPmedia

2000 Alarms • 39 MSC Controller Registration Alarm • 45

N

NAT Traversal Alarm • 51 No Free Channels Available • 45 NTP Server Status Changed • 36

O

Operational Info • 27 Operational State Change • 50 Operative State Change • 25

P

PEM Alarm • 58 PM File Generate • 21 Power Supply Alarm • 32, 58 Predefine Mismatch • 16 Push Button Alarm • 33

R

Resetting Board • 43

S

SA Module Missing Alarm • 59 Software Mismatch • 13 Software Replaced • 19 Software Upgraded • 19 SONET Line AIS Alarm • 63

Version 3.2 65 October 2007

SONET Line RDI Alarm • 64 SONET Section LOF Alarm • 62 SONET Section LOS Alarm • 63 SS7 Link Blocking Status Changed (Local or

Remote) • 53

SS7 Link Congestion Status Changed (Local

or Remote) • 54

SS7 Link Inhibition Status Changed (Local or

Remote) • 53 SS7 Link Operational State Changed • 52 SS7 Linkset Operational State Changed • 55 SS7 Node Operational State Changed • 56 SS7 Routeset Operational State Changed • 55 Standard Traps • 40 STM 1 Link Alarm • 34 STM-1 Link Alarms • 34 System Component Overloaded • 47

EMS

T

Temperature Alarm • 30, 42 Threshold of Performance Monitored Object

Exceeded • 56 Trunk Alarm • 25

U

User Input Alarm • 61

V

V5.2 Alarm • 25 Voltage Alarm • 28

EMS Alarm Guide 66 Document #: 94602

AudioCodes LTRT-94602, EMS LTRT-94602 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual