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AudioCodes Alarms User Manual

Alarms Monitoring Guide

AudioCodes One Voice Operations Center (OVOC)
OVOC
Alarms
Version 8.0
Notice
OVOC | Alarms Monitoring Guide
Notice
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: March-11-2021

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Document Name
OVOC Documents
Migration from EMS and SEM Ver. 7.2 to One Voice Operations Center
One Voice Operations Center IOM Manual
One Voice Operations Center Product Description
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Notice
OVOC | Alarms Monitoring Guide
Document Name
One Voice Operations Center User’s Manual
Device Manager Pro Administrator's Manual
One Voice Operations Center Alarms Monitoring Guide
One Voice Operations Center Performance Monitoring Guide
One Voice Operations Center Security Guidelines
One Voice Operations Center Integration with Northbound Interfaces
Device Manager for Third-Party Vendor Products Administrator's Manual
Device Manager Agent Installation and Configuration Guide
ARM User’s Manual
Documents for Managed Devices
Mediant 500 MSBR User's Manual
Mediant 500L MSBR User's Manual
Mediant 500Li MSBR User's Manual
Mediant 500L Gateway and E-SBC User's Manual
Mediant 800B Gateway and E-SBC User’s Manual
Mediant 800 MSBR User’s Manual
Mediant 1000B Gateway and E-SBC User’s Manual
Mediant 1000B MSBR User’s Manual
Mediant 2600 E-SBC User's Manual
Mediant 3000 User’s Manual
Mediant 4000 SBC User's Manual
Mediant 9000 SBC User's Manual
Mediant Software SBC User's Manual
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Notice
OVOC | Alarms Monitoring Guide

Document Revision Record

LTRT Description
41617
■ Added Teams Subscription Alarm; Teams Connection Alarm; UMP Users
Schedulers alarm; URIExceeding Storing Limit Event; Low IO Rate Performance Event
■ Added Phone alarms:IPPRemote Battery Drained; Remote Control is not
Connected; USB Port Shutdown due to over Current Exceeded
■ Added ARMAlarm CACUsage
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Content
OVOC | Alarms Monitoring Guide

Table of Contents

1 Introduction 1
2 Standard Events 3
Cold Start 3 Link Down 3 Link Up 4 Entity Configuration Change 5 Authentication Failure 5
3 Management Alarms 7
EMS Trap Receiver Binding Error 7 GW Connection Alarm 7 GW Mismatch Alarm 8 Configuration Mismatch 10 OVOC Server Started 10 OVOC Disk Space Alarm 11 Software Replaced 12 Hardware Replaced 12 HTTP/HTTPS Access Disabled 13 PM File Generated 14 PM Polling Error 15 Cold Start Missed 16 GW Backup Event 16 Security Alarm 17 Security Event 18 Topology Update Event 19 Topology File Event 20 Synchronizing Alarms Event 21 Synchronizing Active Alarms Event 22 OVOC License Key Alarm 22 Suppressed Alarm <Name> 23 OVOC Keep Alive Alarm 24 Pre-provisioning Alarm 25 Endpoint Publish Alarm 26 Disk Space Alarm 26 Oracle Disk Space Alarm 27 License Alarm 28 Synchronizing Alarms 29 QoE Sip Message Status Alarm 30 Floating License Extended 31 Floating License Device Report Alarm 31 Floating License Register Successful Event 32
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OVOC | Alarms Monitoring Guide
Floating License Register Failure Alarm 32 Floating License Failure to Send Usage Report Alarm 33 Floating License Failure to Send Extended Usage Report Alarm 33 Floating License Service Shutdown Alarm 34 Floating License Manage Devices above Allow Maximum 35 Floating License Registered Devices Requests Capacity 35 Alarms Overflow 36 Alarms Forward Overflow 37 FQDN Resolve Event 37 PM Timeout Event 38 PM Token Pool is Empty 39 PM Polling Status Event 39 PM Batch Overflow Alarm 42 PM Has No SNMP Connection 43 FlexPool License Usage 43 Teams Subscription Alarm 44 Teams Connection Alarm 46 UMP Users Scheduler Time Exceeded Alarm 47 URI Exceeded Storing Limit Event 48 Low IO Rate Performance Event 49
4 Voice Quality Package Alarms 51
OVOC QoE - Failed Calls Alarm 51 OVOC QoE – Poor Voice Quality Alarm 52 OVOC QoE - Average Call Duration Alarm 54 OVOC QoE - License Key Alarm 55 OVOC QoE - System Load Alarm 56 Call Details Storage Level Change 57 Call Quality Monitoring Connection Status Alarm 58 OVOC QoE - Skype for Business SQL Server Connection Lost Alarm 59 OVOC QoE - Active Directory Server Connection Lost Alarm 60 OVOC QoE - Media Bandwidth Alarm 60 OVOC QoE - Rule Max Concurrent Calls Alarm 62 Report Schedulers Time Event 63 Report Schedulers Load Alarm 64 Report Schedulers Execution Event 65
5 Device Manager Alarms 66
Registration Failure Alarm 66 IP Phone Survivable Mode Start Alarm 66 IP Phone Lync Login Failure Alarm 67 Endpoint License Alarm 68 Endpoint Server Overloaded Alarm 69 IP Phone Speaker Firmware Download Failure 69
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OVOC | Alarms Monitoring Guide
IP Phone Speaker Firmware Upgrade Failure 70 IP Phone Conference Speaker Connection Failure 71
IP Phone General Local Event 71 IP Phone Web Successive Login Failure 72
IP Phone Requires Reset 73 Jabra Firmware Upgrade Failed 74 VIP Endpoint is Not Registered or Offline 74 VIP Endpoint is Disconnected 75 Remote Control Battery Drained 76 Remote Control is not Connected 76 USB Port Shutdown due to over Current Exceeded 77
6 OVOCManaged Devices Alarms 79
Support Matrix 79 Common Device Alarms 92
Board Fatal Error 92
Entity Configuration Change 93
Configuration Error 94
Initialization Ended 95
Board Resetting Following Software Reset 95
Feature Key Related Error 96
Gateway Administrative State Changed 96
No Free Channels Available 98
Gatekeeper/Proxy not Found or Registration Failed 99
Ethernet Link Down Alarm 101
System Component Overloaded 102
Active Alarms Table Overflow 103
Operation State Change [Node] 104
Keep Alive Trap 105
NAT Traversal Alarm 106
Enhanced BIT Status Trap 107
Threshold of Performance Monitored Object Exceeded 108
HTTP Download Result 108
IPv6 109
SAS Emergency Mode Alarm 110
Software Upgrade Alarm 111
NTP Server Status Alarm 111
LDAP Lost Connection 112
SSH Connection Status [Event] 113
OCSP Server Status Alarm 113
Media Process Overload Alarm 114
Ethernet Group Alarm 114
Media Realm BW Threshold Alarm 115
71
73
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Certificate Expiry Notification 116
Web User Access Disabled 117
Proxy Connection Lost 117
IDS Policy Alarm 119
IDS Threshold Cross Notification 120
IDS Blacklist Notification 121
Proxy Connectivity 122
Web User Activity Log Trap 123
HTTP Proxy Service Alarm 124
Answer-Seizure Ratio Threshold Alarm 125
Average Call Duration Threshold Alarm 126
Network Effectiveness Ratio Threshold Alarm 127
IP Group No Route Alarm 128
TLS Certificate Expiry Alarm 129
NGINX Configuration is not Valid 131
NGINX Process is not Running 132
Remote Monitoring Alarm 132
SDR Server Alarm 133
KPI Threshold Crossing 134
Clock Configuration Alarm 135
Debug Recording Activation Alarm 135
Specific Hardware Alarms 136
Temperature Alarm 136
Fan Tray Alarm 137
Power Supply Alarm 138
HA System Alarms 140
HA System Fault Alarm 140
HA System Configuration Mismatch Alarm 145
HA System Switch Over Alarm 146
Hitless Software Upgrade Alarm 146
Redundant Board Alarm 147
HA Network Watchdog Status Alarm 148
License Key Hitless Upgrade Alarm 149
HA Network Mismatch Alarm 150
HA Network Monitor Alarm 151
HA Ethernet Group Alarm 152
License Pool Alarms 152
License Pool Infra Alarm 152
License Pool Application Alarm 154
License Pool Over Allocation Alarm 155
Floating License Alarms 156
Floating License Alarm - Not Enough Memory to Allocate 'Custom' Profile 156
Cloud License Manager Alarm 157
Flex License Manager Alarm 160
Mediant 2600 E-SBCand Mediant 4000 Alarms SBC 161
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OVOC | Alarms Monitoring Guide
DSP Farms Mismatch Alarm 161
Mediant 9000 and Software SBC Alarms 162
Cluster HA Alarm 162
Media Transcoder Network Failure 163
Media Transcoder Software Upgrade Failure 164
Media Transcoder High Temperature Failure 165
Media Transcoder Fan Tray Module Failure 166
Media Transcoder Power Supply Module Failure 167
Cluster Bandwidth Utilization Alarm 167
Media Cluster Alarm 169
Remote Interface Alarm 170
AWS Security Role Alarm 171
CDR Server Alarm 172
Metering Alarm 173
MP-1288 Alarms 174
Module Service Alarm 174
Module Operation Alarm 175
Port Service Alarm 176
MSBR Alarms 178
WAN Link Alarm 178
Power Over Ethernet Status [Event] 178
Wireless Cellular Modem Alarm 179
Wireless Cellular Modem Status Changed 180
Data Interface Status 180
NQM Connectivity Alarm 181
NQM RTT Alarm 182
NQM Jitter Alarm 182
NQM Packet Loss Alarm 183
NQM MOS CQ Alarm 184
NQM MOS LQ Alarm 185
Mediant 3000 Hardware Alarms 186
PEM Module Alarm 186
SA Module Missing Alarm 187
User Input Alarm 188
TM Inconsistency 188
TM Reference Status 189
TM Reference Change 190
PSTN Trunk Alarms 190
D-Channel Status 190
SONET Section LOF Alarm 191
SONET Section LOS Alarm 192
SONET Line AIS Alarm 193
SONET Line RDI Alarm 194
SONET/SDN IF Failure Alarm 194
Trunk LOS Alarm 195
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OVOC | Alarms Monitoring Guide
Trunk LOF Alarm 196
Trunk AIS Alarm 197
Trunk RAI Alarm 197
V5.2 Interface Alarm 198
SONET Path STS LOP Alarm 199
SONET Path STS AIS Alarm 200
SONET Path STS RDI Alarm 200
SONET Path Unequipped Alarm 201
SONET Path Signal Label Alarm 202
DS1 Line Status Alarm 202
DS3 RAI Alarm 204
DS3 AIS Alarm 204
DS3 LOF Alarm 205
DS3 LOS Alarm 205
NFAS Group Alarm 206
B Channel Alarm 207
Analog Port Alarms 208
Analog Port SPI Out of Service 208
Analog Port High Temperature 208
Analog Port Ground Fault Out-of-Service Alarm 209
Dial Plan File Replaced Trap 209
Analog Line Left Off Hook Alarm 210
Microsoft Platform Alarms 210
Component Unreachable 211
Component Restart 211
Component Performance Counter General 212
Component Performance Counter Service 213
Component Service Status 214
Component Event Viewer 215
Component Event Viewer Past Hours 215
Component Event Viewer Dropped 216
Certificate Expired 217
CloudBond Disk Space 218
User Management Pack 365 (UMP) Alarms 219
UMP Tenant License Threshold Alarm 219
UMP User License Threshold Alarm 219
UMP Super Admin Authentication Fail Event 220
UMP Azure AD Sync Alarm 221
UMP Office 365 Failure Alarm 222
UMP Office 365 Command Execution Event 222
UMP User Settings Fail Event 223
UMP End User Authentication Fail Event 224
CloudBond 365 Alarms 224
Commit License Failed 224
Admin License Expired 225
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OVOC | Alarms Monitoring Guide
CCE Appliance Alarms 226
Alarm – Admin System Cloud Status 226
CCEAppliance Certificate Expired Alarm 227
CCE Wrong Operating Alarm 228
CCE Wrong Settings Alarm 229
CCE Disk Space Alarm 230
CCE Windows License Alarm 231
SBA Alarms 232
Alarm – CPU Status 232
SBA Memory Status 233
SBADisk Space Alarm 234
SBACertificate Expired 235
Alarm – Performance Counter 236
SBA Services Status Alarm 237
SmartTAP Alarms 238
Alarm – Component Unreachable 238
SmartTAPEvent – Component Restart 239
Event – Component Resource Failed 239
Alarm - Component Resource Threshold Exceeded 242
Alarm – Connection Failure 244
Call Recording Error Event 246
Alarm – Certificate Expired 249
Alarm – Component Event Viewer Dropped 249
Alarm – Component Performance Counter General 250
Alarm – Component Service Status 252
Alarm – Disk Space 254
7 ARM Alarms 255
Disk Size Illegal 255 Disk Space Usage 255 ARM License About to Expire 256 ARM License has Expired 257 ARM License Session Number 258 ARM License Missing 259 Quality Change 259 ARM Configurator Reload 260 ARM Router Reload 261 ARMRouting Rule Match 262 ARMConfiguration Inconsistency 262 Operation State Changed (Router) 263 Operation Status Changed [Node] 265 Operation Status Changed [Peer Connection] 267 Operation Status Changed [LDAP Server] 268 Operational Status Changed [Active MQ] 269 Limit Reached 270
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OVOC | Alarms Monitoring Guide
Router Using Other Configurator 270 NTP Sync Status 271 No Available Routers 272 Registration Status Resync Threshold 273 External Web Service 274 Disk Usage Alarm 275 CAC Usage 277
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CHAPTER1 Introduction

1 Introduction

This document describes alarms that are raised on OVOC and its managed entities. These alarms are displayed in the One Voice Operations Center Web interface Active Alarms table. Supported alarms / events can fall into one of these three categories:
■ Standard traps: traps originated by the media gateway / server - all the standard traps are
treated are events.
■ Proprietary alarms / events: traps originated by the media gateway / server and defined in
the gateway proprietary MIB.
■ OVOC alarms / events: traps originated by OVOC application and defined in the OVOC
proprietary MIB.
To determine which traps are defined as Events refer to 'Alarm Name' or 'Alarm Title' fields in the table. All the events are marked with [Event] prefix in the OVOC Active Alarms table and Alarms History windows.
OVOC | Alarms Monitoring Guide
Each alarm / event described in this section includes the following information:
Alarm Field Description
Alarm Title (Name) The alarm name, as it appears in the OVOC Active Alarms and
History tables.
Description Documented description of the alarm.
SNMP Trap Name NOTIFICATION-TYPE Name as it appears in the MIB.
SNMP OID NOTIFICATION-TYPE OID as it appears in the MIB. Corrective
Action Possible corrective action when applicable. - 1
Alarm Source Possible values of sources if applicable to a specific alarm. This
value is displayed from the variable-binding tgTrapGlobalsSource
Alarm Type Alarm type according to ITU X.733 definition. This value is
displayed from the variable-binding tgTrapGlobalsType.
Probable Cause Alarm probable cause according to ITU X.733 definition. This
value is displayed from the variable-binding tgTrapGlobalsProbableCause.
Additional Info Additional information fields provided by MG application,
depending on the specific scenario. These values are displayed from tgTrapGlobalsAdditionalInfo1, tgTrapGlobalsAdditionalInfo2 and tgTrapGlobalsAdditionalInfo3. The document includes a few
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CHAPTER1 Introduction
Alarm Field Description
OVOC | Alarms Monitoring Guide
examples of the possible values of this field.
Alarm Severity Condition Text
Possible severity value . This value is displayed from the variable-binding tgTrapGlobalsSeverity.
Condition upon which the alarm is raised for the specific severity. There may
Textual description of specific problem. This value is displayed from the variablebinding tgTrapGlobalsTextualDescriptio n. The document includes a few examples of the possible values
of this field. be several conditions for each severity.
Corrective
Action
Possible corrective action when applicable.
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CHAPTER2 Standard Events

2 Standard Events

Cold Start

Alarm Field Description
Description SNMPv2-MIB: A coldStart trap signifies that the SNMP entity, supporting a
notification originator application, is reinitializing itself and that its configuration may have been altered.
SNMP Alarm coldStart
SNMP OID 1.3.6.1.6.3.1.1.5.1
Alarm Title [Event] Cold Start
OVOC | Alarms Monitoring Guide
Alarm Source -
Alarm Type Communication Alarm
Probable Cause
Severity Clear
Additional Info1,2,3
Corrective Action
Other
-
-

Link Down

Alarm Field Description
Description SNMPv2-MIB: A linkDown trap signifies that the SNMP entity, acting in an
agent role, has detected that the ifOperStatus object for one of its communication links is about to enter the down state from some other state (but not from the notPresent state). This other state is indicated by the included value of ifOperStatus.
SNMP Alarm [Event] linkDown
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CHAPTER2 Standard Events
Alarm Field Description
SNMP OID 1.3.6.1.6.3.1.1.5.3
Alarm Title Link Down
Alarm Type Communication Alarm
Alarm Source -
OVOC | Alarms Monitoring Guide
Probable Cause
Severity Major
Additional Info1,2,3
Corrective Action
Other
-
-

Link Up

Alarm Field Description
Description SNMPv2-MIB: A linkUp trap signifies that the SNMP entity, acting in an
agent role, has detected that the ifOperStatus object for one of its communication links left the down state and transitioned into some other state (but not into the notPresent state). This other state is indicated by the included value of ifOperStatus.
SNMP Alarm [Event] linkUp
SNMP OID 1.3.6.1.6.3.1.1.5.4
Alarm Title Link Up
Alarm Source -
Alarm Type Communication Alarm
Probable Cause
Severity Clear
Additional -
Other
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CHAPTER2 Standard Events
Alarm Field Description
Info1,2,3
OVOC | Alarms Monitoring Guide
Corrective Action
-

Entity Configuration Change

Alarm Field Description
Description Entity-MIB: An entConfigChange notification is generated when the value
of entLastChangeTime changes.
SNMP Alarm [Event] entConfigChange
SNMP OID 1.3.6.1.2.1.47.2.0.1
Alarm Title Entity Configuration Change
Alarm Type Equipment Alarm
Alarm Source -
Probable Cause
Severity Info
Additional Info1,2,3
Corrective Action
Other
-
-

Authentication Failure

Alarm Field Description
Description SNMPv2-MIB: An authenticationFailure trap signifies that the SNMP entity
has received a protocol message that is no properly authenticated. While all implementations of SNMP entities MAY be capable of generating this trap, the snmpEnableAuthenTraps object indicates whether this trap will be generated.
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CHAPTER2 Standard Events
Alarm Field Description
SNMP Alarm [Event] authenticationFailure
SNMP OID 1.3.6.1.6.3.1.1.5.5
Alarm Title Authentication Failure
Alarm Source -
Alarm Type Communication Alarm
OVOC | Alarms Monitoring Guide
Probable
Other
Cause
Severity Major
Additional
-
Info1,2,3
Corrective
-
Action
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CHAPTER3 Management Alarms

3 Management Alarms

EMS Trap Receiver Binding Error

Alarm Field Description
Description This alarm is generated during server startup if an error
occurs indicating that the SNMP trap receiver port is already taken.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.1
SNMPAlarm acEMSSnmpCannotBindError
Alarm Title [Event] EMS Trap Receiver Binding Error
OVOC | Alarms Monitoring Guide
Alarm Source OVOC Mgmt
Alarm Type Environmental Alarm
Probable Cause Application Subsystem Failure
Severity Critical
Additional Info -
Corrective Action Run netstats command to verify which application uses
the alarms reception port (by default UDP post 162).
■ OVOC application: If it's busy, check which application
uses this port. If it's not freed by OVOC application, restart the OVOC server application as described in the OVOC Server IOM.
■ Other network management application: change
OVOC application and all managed gateways' default alarm reception ports.
Media Gateways All the gateways managed by OVOC

GW Connection Alarm

Alarm Field Description
Description Originated by OVOC when an SNMP Timeout occurs for the first time
in the Media Gateway.
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CHAPTER3 Management Alarms
Alarm Field Description
SNMPAlarm acEMSNodeConnectionLostAlarm
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.3
Alarm Title GW Connection Alarm
Alarm Source Media Gateway
Alarm Type Communications Alarm
Probable Cause Communications Subsystem Failure
Severity Critical
Additional Info When an SBA is configured, displays the 'SBA Description' field.
Corrective Action Communication problem: Try to ping the gateway to check if there
OVOC | Alarms Monitoring Guide
is network communication.
■ Default gateway alive: Open the network screen. Check the
default gateway IP address and ping it.
■ SNMP Community Strings: Verify that the community string
defined in OVOC for the gateway matchs the actual gateway community strings. To check the community string, right-click on the gateway, select the 'Details' menu. Default community strings: read = public, write = private.
■ Hardware Problem: Check that the gateway is alive according to
the LEDs. Verify that network and power cables are in place and plugged in.
Media Gateways All the gateways managed by OVOC

GW Mismatch Alarm

Alarm Field Description
Description Activated when OVOC detects a hardware, software, predefine or
configuration mismatch.
■ Software Mismatch: Activated when OVOC detects a software
version mismatch between the actual and the previous definition of the Media Gateway (for example, Version 4.0.353 instead of the previously defined 4.0.278). This is also the case when the new version is not defined in the Software Manager.
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CHAPTER3 Management Alarms
Alarm Field Description
SNMPAlarm acEMSNoMismatchNodeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.9
Alarm Title GW Mismatch Alarm
OVOC | Alarms Monitoring Guide
■ Hardware Mismatch: Activated when OVOC detects a hardware
mismatch between the actual and the previous definition of a Media Gateway.
■ Configuration Mismatch: Activated when OVOC detects a
configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned.
Alarm Source
■ Media Gateway/Software
■ Media Gateway/Hardware
■ Media Gateway/Configuration
Alarm Type Equipment Alarm
Probable
Other
Cause
Severity Clear
Additional Info -
Corrective Action
■ Software Mismatch:
✔ Define the detected version in the OVOC Software Manager
✔ Perform a Software Upgrade on the gateway with one of the
supported versions.
■ Hardware Mismatch:
✔ Perform remove / add a device in order to resync OVOC and the
gateway status
✔ Verify in the Software Manager that an appropriate version
exists for the hardware type displayed in the error message
■ Configuration Mismatch:
✔ Run Configuration Verification command in order to compare
OVOC configuration and actual MG configuration:
-MG configuration is incorrect: use configuration download to update MG with correct configuration saved in OVOC database.
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CHAPTER3 Management Alarms
Alarm Field Description
OVOC | Alarms Monitoring Guide
-MG is correct, OVOC is not updated: use configuration upload to save a correct MG configuration in OVOC database.
■ Check the Actions Journal for recent updates of the gateway.
Media Gateways
All the gateways managed by OVOC.

Configuration Mismatch

Alarm Field Description
Description This alarm is raised when there are missing or incorrect parameters
values received from a managed entity.
SNMPAlarm acEMSConfigurationMismatchNodeAlarm
SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.7
Alarm Title Configuration Mismatch
Alarm Source OVOC Mgmt
Alarm Type Other
Probable Cause
Severity Minor
Additional Info -
Corrective Action
Other
-

OVOC Server Started

Alarm Field Description
Description Event raised each time the OVOC server is started or restarted (warm
boot/reboot) by the OVOC Watchdog Process.
SNMP OID acEMSServerStartup- 1.3.6.1.4.1.5003.9.20.3.2.0.11
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CHAPTER3 Management Alarms
Alarm Field Description
AlarmTitle [Event] OVOC Server Started
AlarmSource Management
Alarm Type Communications Alarm
Probable Cause Other
Severity Major
Additional Info -
OVOC | Alarms Monitoring Guide
Corrective Action
Media Gate­ways
-
All the gateways managed by OVOC.

OVOC Disk Space Alarm

Alarm Field Description
Description The usage size (in %) on the disk partition of the #application type #ap-
plication name is ‘Dangerously High’ or ‘Almost Full’.
SNMPAlarm acEMSNotEnoughDiskSpaceAlarm
SNMPOID .1.3.6.1.4.1.5003.9.20.3.2.0.12
AlarmTitle Disk Space Alarm
AlarmType Equipment Alarm
AlarmSource OVOC Mgmt
Probable Cause Storage Capacity Problem
Severity
■ More than 70% - minor
■ 80-90 – major
■ More than 90 - critical
Alarm Text {0}% of the disk is used in data partition. Free some disk space to avoid
system failure.
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CHAPTER3 Management Alarms
Alarm Field Description
Additional Info
OVOC | Alarms Monitoring Guide
Corrective Action
Free disk space

Software Replaced

Alarm Field Description
Description Originates when OVOC discovers a software version replace between
board versions, for example, from V4.6.009.004 to V4.6.152.003 (when both versions are managed by OVOC ). Software Replace old version : <old version> new version <new version>.
SNMPAlarm acEMSSoftwareReplaceAlarm-
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.14
Alarm Title [Event] Software Replaced
Alarm Source OVOC Mgmt
Alarm Type Communications Alarm
Probable Cause
Severity Info
Additional Info If you initiated a performance measurements polling process before
Corrective Action
Media Gateways
Other
you initiated the software replacement process, the polling process is stopped.
No action should be taken; this is an information alarm.
All the gateways managed by OVOC.

Hardware Replaced

Alarm Field Description
Description Originated when OVOC discovers a different gateway (according to the
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CHAPTER3 Management Alarms
Alarm Field Description
SNMP Alarm acEMSHardwareReplaceAlarm
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.15
Alarm Title [Event] Hardware Replaced
Alarm Type Equipment Alarm
Alarm Source Media Gateway
OVOC | Alarms Monitoring Guide
MAC address) to what was initially defined, while the Hardware Type remains the same.
Hardware Replace is discovered by the MAC address and performed during Board Started trap.
Probable Cause
Severity Major
Additional Info
Corrective Action
Media Gateways
Other
-
-
MediaPacks, Mediant 1000, Mediant 2000, Mediant 3000

HTTP/HTTPS Access Disabled

Alarm Field Description
Description Originated when HTTP access is disabled by OVOC hardening; however
OVOC manages media gateways that require HTTP access for software upgrade. Originated on server startup.
SNMP Alarm acEMSHTTPDisabled
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.16
Alarm Title [Event] HTTP/HTTPS Access Disabled
Alarm Type Environmental Alarm
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CHAPTER3 Management Alarms
Alarm Field Description
Alarm Source OVOC Mgmt
OVOC | Alarms Monitoring Guide
Probable Cause
Severity Major
Additional Info
Corrective Action
Media Gateways
Application Subsystem Failure
-
Separate the gateways between two OVOC servers (secured & unsecured)
Gateways using the HTTP server for the software upgrade procedure: MediaPacks, Mediant 1000, Mediant 2000, Mediant 3000

PM File Generated

Alarm Field Description
Description Originated when a PM file is generated in the OVOC server, and it can be
retrieved by a higher level management system.
SNMP Alarm acEMSPmFileGenerate
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.18
Alarm Title [Event] PM File Generated
Alarm Source OVOC Mgmt
Alarm Type Other
Probable Cause
Severity Info
Additional Info
Corrective Action
Other
The performance summary data from<start polling interval time> to<timeStempFileTo> of media gateway<nodeIPAdd> was saved in PM file <fileName>.
-
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CHAPTER3 Management Alarms
Alarm Field Description
OVOC | Alarms Monitoring Guide
Media Gateways
All Gateways

PM Polling Error

Alarm Field Description
Description Originated when a History PM stops collecting performance summary
data from MG. Possible reasons are: NTP synchronization lost, Connection Loss, SW Mismatch, etc.
SNMPAlarm acEMSPmHistoryAlarm
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.19
Alarm Title [Event] PM Polling Error
Alarm Source OVOC Mgmt
Alarm Type Other
Probable Cause
Severity Minor
Additional Info -
Corrective Action
Other
Verify in the 'Description' (see above) the reason why the PM history stopped.
■ When the reason is 'NTP synchronization lost', verify that the
gateway and the OVOC server machine are synchronized to the same NTP server and have accurate time definitions.
■ When the reason is 'Software Mismatch', you can stop the PM
history collection until the new version is added to the Software Manager.
■ When the reason is 'Connection Loss' between the OVOC server and
the gateway, polling continues automatically when the connection is re-established; the purpose of the alarm in this case is to inform users of missing samples.
Note: The alarm continues to activate every 15 minutes unless you fix the problem or manually stop PM polling of the gateway.
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CHAPTER3 Management Alarms
Alarm Field Description
OVOC | Alarms Monitoring Guide
Media Gate­ways
All Gateways

Cold Start Missed

Alarm Field Description
Description Originated when Carrier Grade Alarm System recognizes coldStart trap
has been missed.
SNMP Alarm acEMSNodeColdStartMissedEvent
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.20
Alarm Title [Event] Cold Start Missed
Alarm Source -
Alarm Type Other
Probable Cause
Severity Clear
Additional Info
Corrective Action
Media Gateways
Receive failure
-
-
All the managed Gateways

GW Backup Event

Alarm Field Description
Description This alarm is raised when an AudioCodes device configuration file
cannot be retrieved due to insufficient disk space or periodic backup operation failure.
SNMP Alarm acEMSMGBackupEvent
- 16 -
CHAPTER3 Management Alarms
Alarm Field Description
SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.21
Alarm Title GW Backup Event
Alarm Source <Device IP address>
Alarm Type Other
Probable Cause Other
Additional Info -
OVOC | Alarms Monitoring Guide
Alarm Severity Condition Text
Minor periodic backup
failed due to insufficient disk space
Minor periodic
backupbackup failed
Indeterminate periodic backup
success

Security Alarm

Backup file from IP:{0} with MG name: {1} was not retrieved due to low OVOC Mgmt disk space.
Periodic Backup operation failed for MG {0}
with IP:{1}
backup file: {file} from ip: {ip} with mg name: {name} was successfully retrieved.
Corrective Action
Check disk and free some space.
Alarm Field Description
Description Activated when one or more RADIUS servers are not reachable. When
none of the RADIUSservers can be reached, a Critical Severity alarm is generated.
SNMP Alarm acEMSSecurityAlarm
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.23
Alarm Title Security Alarm
Alarm Source OVOC Mgmt/ Radius <#>
- 17 -
CHAPTER3 Management Alarms
Alarm Field Description
Alarm Type Processing Error Alarm
OVOC | Alarms Monitoring Guide
Probable Cause
Severity Minor, Major, Critical
Additional Info
Corrective Action
Media Gate­ways
Other
-
-
-

Security Event

Alarm Field Description
Description This event is generated when a specific user is blocked after reaching the
maximum number of login attempts, or when the OVOC failed to sync OVOC and Mediant 5000 / 8000 users.
SNMP Alarm acEMSSecurityEvent
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.24
Alarm Title [Event] Security Event
Alarm Source OVOC Mgmt/ User Name,
OVOC Mgmt/ User Sync
Alarm Type Other
Probable Cause
Severity Indeterminate
Additional Info
Corrective Action
Other
-
-
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