AudioCodes Alarms User Manual

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Alarms Monitoring Guide

AudioCodes One Voice Operations Center (OVOC)

OVOC

Alarms

Version 8.0

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OVOC | Alarms Monitoring Guide

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Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from

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This document is subject to change without notice.

Date Published: March-11-2021

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Document Name

OVOC Documents

Migration from EMS and SEM Ver. 7.2 to One Voice Operations Center

One Voice Operations Center IOM Manual

One Voice Operations Center Product Description

- ii -

Notice

OVOC | Alarms Monitoring Guide

Document Name

One Voice Operations Center User’s Manual

Device Manager Pro Administrator's Manual

One Voice Operations Center Alarms Monitoring Guide

One Voice Operations Center Performance Monitoring Guide

One Voice Operations Center Security Guidelines

One Voice Operations Center Integration with Northbound Interfaces

Device Manager for Third-Party Vendor Products Administrator's Manual

Device Manager Agent Installation and Configuration Guide

ARM User’s Manual

Documents for Managed Devices

Mediant 500 MSBR User's Manual

Mediant 500L MSBR User's Manual

Mediant 500Li MSBR User's Manual

Mediant 500L Gateway and E-SBC User's Manual

Mediant 800B Gateway and E-SBC User’s Manual

Mediant 800 MSBR User’s Manual

Mediant 1000B Gateway and E-SBC User’s Manual

Mediant 1000B MSBR User’s Manual

Mediant 2600 E-SBC User's Manual

Mediant 3000 User’s Manual

Mediant 4000 SBC User's Manual

Mediant 9000 SBC User's Manual

Mediant Software SBC User's Manual

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Notice

OVOC | Alarms Monitoring Guide

Document Revision Record

LTRT Description

41617

■ Added Teams Subscription Alarm; Teams Connection Alarm; UMP Users

Schedulers alarm; URIExceeding Storing Limit Event; Low IO Rate Performance Event

■ Added Phone alarms:IPPRemote Battery Drained; Remote Control is not

Connected; USB Port Shutdown due to over Current Exceeded

■ Added ARMAlarm CACUsage

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Content

OVOC | Alarms Monitoring Guide

1 Introduction 1

2 Standard Events 3

Cold Start 3 Link Down 3 Link Up 4 Entity Configuration Change 5 Authentication Failure 5

3 Management Alarms 7

EMS Trap Receiver Binding Error 7 GW Connection Alarm 7 GW Mismatch Alarm 8 Configuration Mismatch 10 OVOC Server Started 10 OVOC Disk Space Alarm 11 Software Replaced 12 Hardware Replaced 12 HTTP/HTTPS Access Disabled 13 PM File Generated 14 PM Polling Error 15 Cold Start Missed 16 GW Backup Event 16 Security Alarm 17 Security Event 18 Topology Update Event 19 Topology File Event 20 Synchronizing Alarms Event 21 Synchronizing Active Alarms Event 22 OVOC License Key Alarm 22 Suppressed Alarm <Name> 23 OVOC Keep Alive Alarm 24 Pre-provisioning Alarm 25 Endpoint Publish Alarm 26 Disk Space Alarm 26 Oracle Disk Space Alarm 27 License Alarm 28 Synchronizing Alarms 29 QoE Sip Message Status Alarm 30 Floating License Extended 31 Floating License Device Report Alarm 31 Floating License Register Successful Event 32

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Content

OVOC | Alarms Monitoring Guide

Floating License Register Failure Alarm 32 Floating License Failure to Send Usage Report Alarm 33 Floating License Failure to Send Extended Usage Report Alarm 33 Floating License Service Shutdown Alarm 34 Floating License Manage Devices above Allow Maximum 35 Floating License Registered Devices Requests Capacity 35 Alarms Overflow 36 Alarms Forward Overflow 37 FQDN Resolve Event 37 PM Timeout Event 38 PM Token Pool is Empty 39 PM Polling Status Event 39 PM Batch Overflow Alarm 42 PM Has No SNMP Connection 43 FlexPool License Usage 43 Teams Subscription Alarm 44 Teams Connection Alarm 46 UMP Users Scheduler Time Exceeded Alarm 47 URI Exceeded Storing Limit Event 48 Low IO Rate Performance Event 49

4 Voice Quality Package Alarms 51

OVOC QoE - Failed Calls Alarm 51 OVOC QoE – Poor Voice Quality Alarm 52 OVOC QoE - Average Call Duration Alarm 54 OVOC QoE - License Key Alarm 55 OVOC QoE - System Load Alarm 56 Call Details Storage Level Change 57 Call Quality Monitoring Connection Status Alarm 58 OVOC QoE - Skype for Business SQL Server Connection Lost Alarm 59 OVOC QoE - Active Directory Server Connection Lost Alarm 60 OVOC QoE - Media Bandwidth Alarm 60 OVOC QoE - Rule Max Concurrent Calls Alarm 62 Report Schedulers Time Event 63 Report Schedulers Load Alarm 64 Report Schedulers Execution Event 65

5 Device Manager Alarms 66

Registration Failure Alarm 66 IP Phone Survivable Mode Start Alarm 66 IP Phone Lync Login Failure Alarm 67 Endpoint License Alarm 68 Endpoint Server Overloaded Alarm 69 IP Phone Speaker Firmware Download Failure 69

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Content

OVOC | Alarms Monitoring Guide

IP Phone Speaker Firmware Upgrade Failure 70 IP Phone Conference Speaker Connection Failure 71

IP Phone General Local Event 71 IP Phone Web Successive Login Failure 72

IP Phone Requires Reset 73 Jabra Firmware Upgrade Failed 74 VIP Endpoint is Not Registered or Offline 74 VIP Endpoint is Disconnected 75 Remote Control Battery Drained 76 Remote Control is not Connected 76 USB Port Shutdown due to over Current Exceeded 77

6 OVOCManaged Devices Alarms 79

Support Matrix 79 Common Device Alarms 92

Board Fatal Error 92

Entity Configuration Change 93

Configuration Error 94

Initialization Ended 95

Board Resetting Following Software Reset 95

Feature Key Related Error 96

Gateway Administrative State Changed 96

No Free Channels Available 98

Gatekeeper/Proxy not Found or Registration Failed 99

Ethernet Link Down Alarm 101

System Component Overloaded 102

Active Alarms Table Overflow 103

Operation State Change [Node] 104

Keep Alive Trap 105

NAT Traversal Alarm 106

Enhanced BIT Status Trap 107

Threshold of Performance Monitored Object Exceeded 108

HTTP Download Result 108

IPv6 109

SAS Emergency Mode Alarm 110

Software Upgrade Alarm 111

NTP Server Status Alarm 111

LDAP Lost Connection 112

SSH Connection Status [Event] 113

OCSP Server Status Alarm 113

Media Process Overload Alarm 114

Ethernet Group Alarm 114

Media Realm BW Threshold Alarm 115

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Content

OVOC | Alarms Monitoring Guide

Certificate Expiry Notification 116

Web User Access Disabled 117

Proxy Connection Lost 117

IDS Policy Alarm 119

IDS Threshold Cross Notification 120

IDS Blacklist Notification 121

Proxy Connectivity 122

Web User Activity Log Trap 123

HTTP Proxy Service Alarm 124

Answer-Seizure Ratio Threshold Alarm 125

Average Call Duration Threshold Alarm 126

Network Effectiveness Ratio Threshold Alarm 127

IP Group No Route Alarm 128

TLS Certificate Expiry Alarm 129

NGINX Configuration is not Valid 131

NGINX Process is not Running 132

Remote Monitoring Alarm 132

SDR Server Alarm 133

KPI Threshold Crossing 134

Clock Configuration Alarm 135

Debug Recording Activation Alarm 135

Specific Hardware Alarms 136

Temperature Alarm 136

Fan Tray Alarm 137

Power Supply Alarm 138

HA System Alarms 140

HA System Fault Alarm 140

HA System Configuration Mismatch Alarm 145

HA System Switch Over Alarm 146

Hitless Software Upgrade Alarm 146

Redundant Board Alarm 147

HA Network Watchdog Status Alarm 148

License Key Hitless Upgrade Alarm 149

HA Network Mismatch Alarm 150

HA Network Monitor Alarm 151

HA Ethernet Group Alarm 152

License Pool Alarms 152

License Pool Infra Alarm 152

License Pool Application Alarm 154

License Pool Over Allocation Alarm 155

Floating License Alarms 156

Floating License Alarm - Not Enough Memory to Allocate 'Custom' Profile 156

Cloud License Manager Alarm 157

Flex License Manager Alarm 160

Mediant 2600 E-SBCand Mediant 4000 Alarms SBC 161

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Content

OVOC | Alarms Monitoring Guide

DSP Farms Mismatch Alarm 161

Mediant 9000 and Software SBC Alarms 162

Cluster HA Alarm 162

Media Transcoder Network Failure 163

Media Transcoder Software Upgrade Failure 164

Media Transcoder High Temperature Failure 165

Media Transcoder Fan Tray Module Failure 166

Media Transcoder Power Supply Module Failure 167

Cluster Bandwidth Utilization Alarm 167

Media Cluster Alarm 169

Remote Interface Alarm 170

AWS Security Role Alarm 171

CDR Server Alarm 172

Metering Alarm 173

MP-1288 Alarms 174

Module Service Alarm 174

Module Operation Alarm 175

Port Service Alarm 176

MSBR Alarms 178

WAN Link Alarm 178

Power Over Ethernet Status [Event] 178

Wireless Cellular Modem Alarm 179

Wireless Cellular Modem Status Changed 180

Data Interface Status 180

NQM Connectivity Alarm 181

NQM RTT Alarm 182

NQM Jitter Alarm 182

NQM Packet Loss Alarm 183

NQM MOS CQ Alarm 184

NQM MOS LQ Alarm 185

Mediant 3000 Hardware Alarms 186

PEM Module Alarm 186

SA Module Missing Alarm 187

User Input Alarm 188

TM Inconsistency 188

TM Reference Status 189

TM Reference Change 190

PSTN Trunk Alarms 190

D-Channel Status 190

SONET Section LOF Alarm 191

SONET Section LOS Alarm 192

SONET Line AIS Alarm 193

SONET Line RDI Alarm 194

SONET/SDN IF Failure Alarm 194

Trunk LOS Alarm 195

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Content

OVOC | Alarms Monitoring Guide

Trunk LOF Alarm 196

Trunk AIS Alarm 197

Trunk RAI Alarm 197

V5.2 Interface Alarm 198

SONET Path STS LOP Alarm 199

SONET Path STS AIS Alarm 200

SONET Path STS RDI Alarm 200

SONET Path Unequipped Alarm 201

SONET Path Signal Label Alarm 202

DS1 Line Status Alarm 202

DS3 RAI Alarm 204

DS3 AIS Alarm 204

DS3 LOF Alarm 205

DS3 LOS Alarm 205

NFAS Group Alarm 206

B Channel Alarm 207

Analog Port Alarms 208

Analog Port SPI Out of Service 208

Analog Port High Temperature 208

Analog Port Ground Fault Out-of-Service Alarm 209

Dial Plan File Replaced Trap 209

Analog Line Left Off Hook Alarm 210

Microsoft Platform Alarms 210

Component Unreachable 211

Component Restart 211

Component Performance Counter General 212

Component Performance Counter Service 213

Component Service Status 214

Component Event Viewer 215

Component Event Viewer Past Hours 215

Component Event Viewer Dropped 216

Certificate Expired 217

CloudBond Disk Space 218

User Management Pack 365 (UMP) Alarms 219

UMP Tenant License Threshold Alarm 219

UMP User License Threshold Alarm 219

UMP Super Admin Authentication Fail Event 220

UMP Azure AD Sync Alarm 221

UMP Office 365 Failure Alarm 222

UMP Office 365 Command Execution Event 222

UMP User Settings Fail Event 223

UMP End User Authentication Fail Event 224

CloudBond 365 Alarms 224

Commit License Failed 224

Admin License Expired 225

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Content

OVOC | Alarms Monitoring Guide

CCE Appliance Alarms 226

Alarm – Admin System Cloud Status 226

CCEAppliance Certificate Expired Alarm 227

CCE Wrong Operating Alarm 228

CCE Wrong Settings Alarm 229

CCE Disk Space Alarm 230

CCE Windows License Alarm 231

SBA Alarms 232

Alarm – CPU Status 232

SBA Memory Status 233

SBADisk Space Alarm 234

SBACertificate Expired 235

Alarm – Performance Counter 236

SBA Services Status Alarm 237

SmartTAP Alarms 238

Alarm – Component Unreachable 238

SmartTAPEvent – Component Restart 239

Event – Component Resource Failed 239

Alarm - Component Resource Threshold Exceeded 242

Alarm – Connection Failure 244

Call Recording Error Event 246

Alarm – Certificate Expired 249

Alarm – Component Event Viewer Dropped 249

Alarm – Component Performance Counter General 250

Alarm – Component Service Status 252

Alarm – Disk Space 254

7 ARM Alarms 255

Disk Size Illegal 255 Disk Space Usage 255 ARM License About to Expire 256 ARM License has Expired 257 ARM License Session Number 258 ARM License Missing 259 Quality Change 259 ARM Configurator Reload 260 ARM Router Reload 261 ARMRouting Rule Match 262 ARMConfiguration Inconsistency 262 Operation State Changed (Router) 263 Operation Status Changed [Node] 265 Operation Status Changed [Peer Connection] 267 Operation Status Changed [LDAP Server] 268 Operational Status Changed [Active MQ] 269 Limit Reached 270

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Content

OVOC | Alarms Monitoring Guide

Router Using Other Configurator 270 NTP Sync Status 271 No Available Routers 272 Registration Status Resync Threshold 273 External Web Service 274 Disk Usage Alarm 275 CAC Usage 277

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CHAPTER1 Introduction

1 Introduction

This document describes alarms that are raised on OVOC and its managed entities. These alarms are displayed in the One Voice Operations Center Web interface Active Alarms table. Supported alarms / events can fall into one of these three categories:

■ Standard traps: traps originated by the media gateway / server - all the standard traps are

treated are events.

■ Proprietary alarms / events: traps originated by the media gateway / server and defined in

the gateway proprietary MIB.

■ OVOC alarms / events: traps originated by OVOC application and defined in the OVOC

proprietary MIB.

To determine which traps are defined as Events refer to 'Alarm Name' or 'Alarm Title' fields in the table. All the events are marked with [Event] prefix in the OVOC Active Alarms table and Alarms History windows.

OVOC | Alarms Monitoring Guide

Each alarm / event described in this section includes the following information:

Alarm Field Description

Alarm Title (Name) The alarm name, as it appears in the OVOC Active Alarms and

History tables.

Description Documented description of the alarm.

SNMP Trap Name NOTIFICATION-TYPE Name as it appears in the MIB.

SNMP OID NOTIFICATION-TYPE OID as it appears in the MIB. Corrective

Action Possible corrective action when applicable. - 1

Alarm Source Possible values of sources if applicable to a specific alarm. This

value is displayed from the variable-binding tgTrapGlobalsSource

Alarm Type Alarm type according to ITU X.733 definition. This value is

displayed from the variable-binding tgTrapGlobalsType.

Probable Cause Alarm probable cause according to ITU X.733 definition. This

value is displayed from the variable-binding tgTrapGlobalsProbableCause.

Additional Info Additional information fields provided by MG application,

depending on the specific scenario. These values are displayed from tgTrapGlobalsAdditionalInfo1, tgTrapGlobalsAdditionalInfo2 and tgTrapGlobalsAdditionalInfo3. The document includes a few

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CHAPTER1 Introduction

Alarm Field Description

OVOC | Alarms Monitoring Guide

examples of the possible values of this field.

Alarm Severity Condition Text

Possible severity value . This value is displayed from the variable-binding tgTrapGlobalsSeverity.

Condition upon which the alarm is raised for the specific severity. There may

Textual description of specific problem. This value is displayed from the variablebinding tgTrapGlobalsTextualDescriptio n. The document includes a few examples of the possible values

of this field. be several conditions for each severity.

Corrective

Action

Possible corrective action when applicable.

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CHAPTER2 Standard Events

2 Standard Events

Cold Start

Alarm Field Description

Description SNMPv2-MIB: A coldStart trap signifies that the SNMP entity, supporting a

notification originator application, is reinitializing itself and that its configuration may have been altered.

SNMP Alarm coldStart

SNMP OID 1.3.6.1.6.3.1.1.5.1

Alarm Title [Event] Cold Start

OVOC | Alarms Monitoring Guide

Alarm Source -

Alarm Type Communication Alarm

Probable Cause

Severity Clear

Additional Info1,2,3

Corrective Action

Other

Link Down

Alarm Field Description

Description SNMPv2-MIB: A linkDown trap signifies that the SNMP entity, acting in an

agent role, has detected that the ifOperStatus object for one of its communication links is about to enter the down state from some other state (but not from the notPresent state). This other state is indicated by the included value of ifOperStatus.

SNMP Alarm [Event] linkDown

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CHAPTER2 Standard Events

Alarm Field Description

SNMP OID 1.3.6.1.6.3.1.1.5.3

Alarm Title Link Down

Alarm Type Communication Alarm

Alarm Source -

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Major

Additional Info1,2,3

Corrective Action

Other

Link Up

Alarm Field Description

Description SNMPv2-MIB: A linkUp trap signifies that the SNMP entity, acting in an

agent role, has detected that the ifOperStatus object for one of its communication links left the down state and transitioned into some other state (but not into the notPresent state). This other state is indicated by the included value of ifOperStatus.

SNMP Alarm [Event] linkUp

SNMP OID 1.3.6.1.6.3.1.1.5.4

Alarm Title Link Up

Alarm Source -

Alarm Type Communication Alarm

Probable Cause

Severity Clear

Additional -

Other

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CHAPTER2 Standard Events

Alarm Field Description

Info1,2,3

OVOC | Alarms Monitoring Guide

Corrective Action

Entity Configuration Change

Alarm Field Description

Description Entity-MIB: An entConfigChange notification is generated when the value

of entLastChangeTime changes.

SNMP Alarm [Event] entConfigChange

SNMP OID 1.3.6.1.2.1.47.2.0.1

Alarm Title Entity Configuration Change

Alarm Type Equipment Alarm

Alarm Source -

Probable Cause

Severity Info

Additional Info1,2,3

Corrective Action

Other

Authentication Failure

Alarm Field Description

Description SNMPv2-MIB: An authenticationFailure trap signifies that the SNMP entity

has received a protocol message that is no properly authenticated. While all implementations of SNMP entities MAY be capable of generating this trap, the snmpEnableAuthenTraps object indicates whether this trap will be generated.

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CHAPTER2 Standard Events

Alarm Field Description

SNMP Alarm [Event] authenticationFailure

SNMP OID 1.3.6.1.6.3.1.1.5.5

Alarm Title Authentication Failure

Alarm Source -

Alarm Type Communication Alarm

OVOC | Alarms Monitoring Guide

Probable

Other

Cause

Severity Major

Additional

Info1,2,3

Corrective

Action

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CHAPTER3 Management Alarms

3 Management Alarms

EMS Trap Receiver Binding Error

Alarm Field Description

Description This alarm is generated during server startup if an error

occurs indicating that the SNMP trap receiver port is already taken.

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.1

SNMPAlarm acEMSSnmpCannotBindError

Alarm Title [Event] EMS Trap Receiver Binding Error

OVOC | Alarms Monitoring Guide

Alarm Source OVOC Mgmt

Alarm Type Environmental Alarm

Probable Cause Application Subsystem Failure

Severity Critical

Additional Info -

Corrective Action Run netstats command to verify which application uses

the alarms reception port (by default UDP post 162).

■ OVOC application: If it's busy, check which application

uses this port. If it's not freed by OVOC application, restart the OVOC server application as described in the OVOC Server IOM.

■ Other network management application: change

OVOC application and all managed gateways' default alarm reception ports.

Media Gateways All the gateways managed by OVOC

GW Connection Alarm

Alarm Field Description

Description Originated by OVOC when an SNMP Timeout occurs for the first time

in the Media Gateway.

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CHAPTER3 Management Alarms

Alarm Field Description

SNMPAlarm acEMSNodeConnectionLostAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.3

Alarm Title GW Connection Alarm

Alarm Source Media Gateway

Alarm Type Communications Alarm

Probable Cause Communications Subsystem Failure

Severity Critical

Additional Info When an SBA is configured, displays the 'SBA Description' field.

Corrective Action Communication problem: Try to ping the gateway to check if there

OVOC | Alarms Monitoring Guide

is network communication.

■ Default gateway alive: Open the network screen. Check the

default gateway IP address and ping it.

■ SNMP Community Strings: Verify that the community string

defined in OVOC for the gateway matchs the actual gateway community strings. To check the community string, right-click on the gateway, select the 'Details' menu. Default community strings: read = public, write = private.

■ Hardware Problem: Check that the gateway is alive according to

the LEDs. Verify that network and power cables are in place and plugged in.

Media Gateways All the gateways managed by OVOC

GW Mismatch Alarm

Alarm Field Description

Description Activated when OVOC detects a hardware, software, predefine or

configuration mismatch.

■ Software Mismatch: Activated when OVOC detects a software

version mismatch between the actual and the previous definition of the Media Gateway (for example, Version 4.0.353 instead of the previously defined 4.0.278). This is also the case when the new version is not defined in the Software Manager.

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CHAPTER3 Management Alarms

Alarm Field Description

SNMPAlarm acEMSNoMismatchNodeAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.9

Alarm Title GW Mismatch Alarm

OVOC | Alarms Monitoring Guide

■ Hardware Mismatch: Activated when OVOC detects a hardware

mismatch between the actual and the previous definition of a Media Gateway.

■ Configuration Mismatch: Activated when OVOC detects a

configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned.

Alarm Source

■ Media Gateway/Software

■ Media Gateway/Hardware

■ Media Gateway/Configuration

Alarm Type Equipment Alarm

Probable

Other

Cause

Severity Clear

Additional Info -

Corrective Action

■ Software Mismatch:

✔ Define the detected version in the OVOC Software Manager

✔ Perform a Software Upgrade on the gateway with one of the

supported versions.

■ Hardware Mismatch:

✔ Perform remove / add a device in order to resync OVOC and the

gateway status

✔ Verify in the Software Manager that an appropriate version

exists for the hardware type displayed in the error message

■ Configuration Mismatch:

✔ Run Configuration Verification command in order to compare

OVOC configuration and actual MG configuration:

-MG configuration is incorrect: use configuration download to update MG with correct configuration saved in OVOC database.

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CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

-MG is correct, OVOC is not updated: use configuration upload to save a correct MG configuration in OVOC database.

■ Check the Actions Journal for recent updates of the gateway.

Media Gateways

All the gateways managed by OVOC.

Configuration Mismatch

Alarm Field Description

Description This alarm is raised when there are missing or incorrect parameters

values received from a managed entity.

SNMPAlarm acEMSConfigurationMismatchNodeAlarm

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.7

Alarm Title Configuration Mismatch

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause

Severity Minor

Additional Info -

Corrective Action

Other

OVOC Server Started

Alarm Field Description

Description Event raised each time the OVOC server is started or restarted (warm

boot/reboot) by the OVOC Watchdog Process.

SNMP OID acEMSServerStartup- 1.3.6.1.4.1.5003.9.20.3.2.0.11

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CHAPTER3 Management Alarms

Alarm Field Description

AlarmTitle [Event] OVOC Server Started

AlarmSource Management

Alarm Type Communications Alarm

Probable Cause Other

Severity Major

Additional Info -

OVOC | Alarms Monitoring Guide

Corrective Action

Media Gateways

All the gateways managed by OVOC.

OVOC Disk Space Alarm

Alarm Field Description

Description The usage size (in %) on the disk partition of the #application type #ap-

plication name is ‘Dangerously High’ or ‘Almost Full’.

SNMPAlarm acEMSNotEnoughDiskSpaceAlarm

SNMPOID .1.3.6.1.4.1.5003.9.20.3.2.0.12

AlarmTitle Disk Space Alarm

AlarmType Equipment Alarm

AlarmSource OVOC Mgmt

Probable Cause Storage Capacity Problem

Severity

■ More than 70% - minor

■ 80-90 – major

■ More than 90 - critical

Alarm Text {0}% of the disk is used in data partition. Free some disk space to avoid

system failure.

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CHAPTER3 Management Alarms

Alarm Field Description

Additional Info

OVOC | Alarms Monitoring Guide

Corrective Action

Free disk space

Software Replaced

Alarm Field Description

Description Originates when OVOC discovers a software version replace between

board versions, for example, from V4.6.009.004 to V4.6.152.003 (when both versions are managed by OVOC ). Software Replace old version : <old version> new version <new version>.

SNMPAlarm acEMSSoftwareReplaceAlarm-

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.14

Alarm Title [Event] Software Replaced

Alarm Source OVOC Mgmt

Alarm Type Communications Alarm

Probable Cause

Severity Info

Additional Info If you initiated a performance measurements polling process before

Corrective Action

Media Gateways

Other

you initiated the software replacement process, the polling process is stopped.

No action should be taken; this is an information alarm.

All the gateways managed by OVOC.

Hardware Replaced

Alarm Field Description

Description Originated when OVOC discovers a different gateway (according to the

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CHAPTER3 Management Alarms

Alarm Field Description

SNMP Alarm acEMSHardwareReplaceAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.15

Alarm Title [Event] Hardware Replaced

Alarm Type Equipment Alarm

Alarm Source Media Gateway

OVOC | Alarms Monitoring Guide

MAC address) to what was initially defined, while the Hardware Type remains the same.

Hardware Replace is discovered by the MAC address and performed during Board Started trap.

Probable Cause

Severity Major

Additional Info

Corrective Action

Media Gateways

Other

MediaPacks, Mediant 1000, Mediant 2000, Mediant 3000

HTTP/HTTPS Access Disabled

Alarm Field Description

Description Originated when HTTP access is disabled by OVOC hardening; however

OVOC manages media gateways that require HTTP access for software upgrade. Originated on server startup.

SNMP Alarm acEMSHTTPDisabled

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.16

Alarm Title [Event] HTTP/HTTPS Access Disabled

Alarm Type Environmental Alarm

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CHAPTER3 Management Alarms

Alarm Field Description

Alarm Source OVOC Mgmt

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Major

Additional Info

Corrective Action

Media Gateways

Application Subsystem Failure

Separate the gateways between two OVOC servers (secured & unsecured)

Gateways using the HTTP server for the software upgrade procedure: MediaPacks, Mediant 1000, Mediant 2000, Mediant 3000

PM File Generated

Alarm Field Description

Description Originated when a PM file is generated in the OVOC server, and it can be

retrieved by a higher level management system.

SNMP Alarm acEMSPmFileGenerate

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.18

Alarm Title [Event] PM File Generated

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause

Severity Info

Additional Info

Corrective Action

Other

The performance summary data from<start polling interval time> to<timeStempFileTo> of media gateway<nodeIPAdd> was saved in PM file <fileName>.

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CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Media Gateways

All Gateways

PM Polling Error

Alarm Field Description

Description Originated when a History PM stops collecting performance summary

data from MG. Possible reasons are: NTP synchronization lost, Connection Loss, SW Mismatch, etc.

SNMPAlarm acEMSPmHistoryAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.19

Alarm Title [Event] PM Polling Error

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause

Severity Minor

Additional Info -

Corrective Action

Other

Verify in the 'Description' (see above) the reason why the PM history stopped.

■ When the reason is 'NTP synchronization lost', verify that the

gateway and the OVOC server machine are synchronized to the same NTP server and have accurate time definitions.

■ When the reason is 'Software Mismatch', you can stop the PM

history collection until the new version is added to the Software Manager.

■ When the reason is 'Connection Loss' between the OVOC server and

the gateway, polling continues automatically when the connection is re-established; the purpose of the alarm in this case is to inform users of missing samples.

Note: The alarm continues to activate every 15 minutes unless you fix the problem or manually stop PM polling of the gateway.

- 15 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Media Gateways

All Gateways

Cold Start Missed

Alarm Field Description

Description Originated when Carrier Grade Alarm System recognizes coldStart trap

has been missed.

SNMP Alarm acEMSNodeColdStartMissedEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.20

Alarm Title [Event] Cold Start Missed

Alarm Source -

Alarm Type Other

Probable Cause

Severity Clear

Additional Info

Corrective Action

Media Gateways

Receive failure

All the managed Gateways

GW Backup Event

Alarm Field Description

Description This alarm is raised when an AudioCodes device configuration file

cannot be retrieved due to insufficient disk space or periodic backup operation failure.

SNMP Alarm acEMSMGBackupEvent

- 16 -

CHAPTER3 Management Alarms

Alarm Field Description

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.21

Alarm Title GW Backup Event

Alarm Source <Device IP address>

Alarm Type Other

Probable Cause Other

Additional Info -

OVOC | Alarms Monitoring Guide

Alarm Severity Condition Text

Minor periodic backup

failed due to insufficient disk space

Minor periodic

backupbackup failed

Indeterminate periodic backup

success

Security Alarm

Backup file from IP:{0} with MG name: {1} was not retrieved due to low OVOC Mgmt disk space.

Periodic Backup operation failed for MG {0}

with IP:{1}

backup file: {file} from ip: {ip} with mg name: {name} was successfully retrieved.

Corrective Action

Check disk and free some space.

Alarm Field Description

Description Activated when one or more RADIUS servers are not reachable. When

none of the RADIUSservers can be reached, a Critical Severity alarm is generated.

SNMP Alarm acEMSSecurityAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.23

Alarm Title Security Alarm

Alarm Source OVOC Mgmt/ Radius <#>

- 17 -

CHAPTER3 Management Alarms

Alarm Field Description

Alarm Type Processing Error Alarm

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Minor, Major, Critical

Additional Info

Corrective Action

Media Gateways

Other

Security Event

Alarm Field Description

Description This event is generated when a specific user is blocked after reaching the

maximum number of login attempts, or when the OVOC failed to sync OVOC and Mediant 5000 / 8000 users.

SNMP Alarm acEMSSecurityEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.24

Alarm Title [Event] Security Event

Alarm Source OVOC Mgmt/ User Name,

OVOC Mgmt/ User Sync

Alarm Type Other

Probable Cause

Severity Indeterminate

Additional Info

Corrective Action

Other

- 18 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Media Gateways

Topology Update Event

Alarm Field Description

Description This event is issued by OVOC when a Gateway or Region is

added/removed/updated in OVOC and includes the following information:

■ Action: Add / Remove / Update GW or Region

■ Region Name

■ GW Name

■ GW IP

Note: For opening an EMS client in the MG context, the gateway IP

address should be provided.

SNMPAlarm acEMSTopologyUpdateEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.25

Alarm Title [Event] Topology Update

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause Other

Severity Indeterminate

Additional Info Additional Info 1 field will include following details:

Region: X1 'X2' [GW: Y1 'Y2' 'Y3' 'Y4']

X1 = Region ID (unique identifier in the OVOC data base used for region identification)

X2 = Region name as it defined by OVOC operator

Y1 = GW ID (unique identifier in the OVOC data base used for GW identification)

Y2 = GW Name as it defined by OVOC operator

Y3 = GW IP as it defined by OVOC operator

Y4 = GW Type as it identified by OVOCduring the first connection to the

- 19 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

gateway. If first connection was not successful during the add operation, it will trigger an 'Add GW' event with Unknown GW type, and 'Update GW' event once the initial connection to the gateway has been success full. The following gateways will be supported: MP,M1K, M2K, M3K, M5K, M8K

Region details will always be part of the alarm, while GW info will be displayed when event is gateway-related.

All the fields related to the gateway will always be displayed to allow easy parsing.

Examples:

(Description=Add Region) Region: 7 'Test Lab'

(Description=Update Region) Region: 7 'My Updated Region'

(Description=Add GW) Region: 7 'My Updated Region', GW: 22 'MG14' '1.2.3.4' 'Unknown', PM Polling: disabled

(Description=Update GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' '4.5.6.7' 'M3K'

(Description=Update GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' '4.5.6.7', PM Polling: enabled

(Description=Remove GW) Region: 7 'My Updated Region', GW: 22 'My MG 15' '4.5.6.7' 'M3K', Polling: enabled

(Description=Remove Region) Region: 7 'My Updated Region'

Corrective Action

Media Gateways

Topology File Event

Alarm Field Description

Description This event is issued by OVOC when the Topology File is updated on the

OVOC server machine. The Topology file is automatically updated upon the addition /removal of a Media Gateway or upon updates to the Media Gateway properties. For more information, refer to the Northbound Integration Guide.

SNMP Name acEMSTopologyFileEvent-

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.26

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CHAPTER3 Management Alarms

Alarm Field Description

Alarm Title [Event] Topology File

Alarm Source OVOC Mgmt

Alarm Type Other

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Indeterminate

Additional Info

Corrective Action

Media Gateways

Other

File Name: MGsTopologyList.csv

Synchronizing Alarms Event

Alarm Field Description

Description This event is issued when the OVOC is not able to retrieve the entire

missing alarms list from the History table. Information regarding the number of retrieved alarms, and number of alarms OVOC failed to retrieve is provided in the Additional Info field.

SNMPAlarm acEMSSyncAlarmEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.27

Alarm Title [Event] Synchronizing Alarms

Alarm Source OVOC Mgmt

Alarm Type Other

Severity Indeterminate

Probable Cause

Additional Info Retrieved x missed alarms, failed to retrieve y alarms.

Other

- 21 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Corrective Action

Media Gateways

Synchronizing Active Alarms Event

Alarm Field Description

Description This event is issued when OVOC is not able to perform synchronization

with the History alarms table, and instead performs synchronization with the Active Alarms Table.

SNMPAlarm acEMSSyncActiveAlarmEvent -

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.28

Alarm Title [Event] Synchronizing Active Alarms

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause

Severity Indeterminate

Additional Info -

Corrective Action

Media Gateways

Other

OVOC License Key Alarm

Alarm Field Description

Description This alarm is raised when the OVOC License key has expired or the OVOC

management license (License key) on the device is missing.

- 22 -

CHAPTER3 Management Alarms

Alarm Field Description

SNMP Alarm acEMSLicenseKeyAlarm

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.29

Alarm Title OVOC License Key Alarm

Alarm Source OVOC Mgmt/license

Alarm Type other

OVOC | Alarms Monitoring Guide

Probable Cause

Additional Info

Corrective Action

keyexpired

In case the OVOC license expires:

OVOC license key expiration date: <expiration date>

In case the OVOC license expires:

■ Contact AudioCodes for new license

In case of the missing license in device:

■ If required, contact AudioCodes for new license

Alarm Severity

Critical expired OVOC Mgmt Application

Major Month before OVOC Mgmt Application

Condition Text

License is expired

License will be expired within one month

Corrective Action

Critical Device not have

OVOC management license

GW management is not covered by current OVOC Mgmt Application License

Suppressed Alarm <Name>

Alarm Field Description

Description This alarm is sent when the OVOC suppresses alarms (of the same alarm

type and alarm source), once the number of such alarms reaches a configured threshold level in a configured interval (configured in the

- 23 -

CHAPTER3 Management Alarms

Alarm Field Description

SNMPAlarm acEMSAlarmSuppression

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.42

Alarm Title The name of the suppressed alarm

Alarm Source OVOC Mgmt or OVOC QoE/<IP address_Managed Entity>

Alarm Text Alarm Suppression activated

Alarm Type Other

OVOC | Alarms Monitoring Guide

OVOC Alarms Settings screen). When this alarm is sent, such alarms are not added to the OVOC database and are not forwarded to configured destinations.

Probable Cause

Severity Indeterminate

Status Changes

Additional Info -

Corrective Action

Threshold crossed.

The alarm is cleared when in the subsequent interval, the number of such alarms falls below the configured threshold. Once the alarm is cleared, then these alarms are once more added to the OVOC database and forwarded to configured destinations.

Investigate the recurrence of such alarms.

OVOC Keep Alive Alarm

Alarm Field Description

Description This alarm indicates that an SNMP Keep-alive trap has been sent from

OVOC to a third-party destination such as a Syslog server to indicate OVOC liveness (configured in the OVOC Alarms Settings window).

SNMP Alarm EMSKeepAliveAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.45

Alarm Title OVOC Keep Alive Alarm

- 24 -

CHAPTER3 Management Alarms

Alarm Field Description

Alarm Source OVOC Mgmt

Alarm Text Management Keep-Alive

OVOC | Alarms Monitoring Guide

Default Severity

Alarm Type Other

Probable Cause

Corrective Action

Indeterminate

Other

Pre-provisioning Alarm

Alarm Field Description

Description This alarm is generated when the operation for pre-provisioning the

device upon initial connection to OVOC fails.

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.46

AlarmTitle Pre-Provisioning

AlarmSource OVOC Mgmt

AlarmType operational/Violation

Probable Cause The template file could not be applied to the device because there was a

mismatch between the template file and the device’s existing ini file or there was a mismatch between the device type and the firmware file applied to the device.

Severity Critical

Additional Info -

Corrective Action

■ When this alarm is raised, you cannot reload configuration or

firmware files to the device as it has already been connected to OVOC. Instead download these files to the device using the Software Manager and then use the 'Software Upgrade' action.

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CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

■ Remove the device from OVOC and then reconnect it i.e. repeat the

pre-provisioning process.

Media Gateways

All gateways managed by OVOC.

Endpoint Publish Alarm

Alarm Field Description

Description This alarm is raised when problems arise with the SIP Publish reporting

for voice quality metrics (port 5060) from endpoints (RFC 6035).

■ When a SIP Publish message is missing mandatory parameter/s

required by OVOC to handle this message.

■ When SIP Publish message time is not synchronized with OVOC

server.

SNMP Alarm acEndpointPublishAlarm

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.47

Alarm Title Endpoint Publish Alarm

Alarm Source OVOC_QoE/<Endpoint IP>

Alarm Type Communications alarm

Alarm Text Bad Publish Message. Device IP: {ip}, Device MAC: {mac}.

Probable Cause

Additional Info

Severity Minor

Communications protocol error

Possible reasons:

Mandatory Field/s Missing.

Endpoint Server and Device Synchronization Error.

Disk Space Alarm

Alarm Fields Description

Description This alarm is issued in one of the following cases:

- 26 -

CHAPTER3 Management Alarms

Alarm Fields Description

SNMP Alarm acEMSDiskSpaceAlarmCheck

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.51

AlarmTitle Disk Space Alarm

AlarmSource OVOC Mgmt

AlarmType Equipment Alarm

Probable Cause Storage Capacity Problem

OVOC | Alarms Monitoring Guide

■ The Archive Logs directory capacity has reached {0}%.

■ The Oracle partition capacity has reached {0}%.

Severity

■ 70% < Minor

■ 80% < Major

■ 90% < Critical

Additional Info -

Corrective Action

■ The Archive Logs directory: Free space in

/ACEMS/NBIF/emsBackup/DBEMS/archivelog/ to avoid system failure.

■ The Oracle partition: Free space using the command rm -f

/oracle/DIAG/diag/rdbms/dbems/dbems/trace/*.tr* to avoid system failure.

Media Gateways

Oracle Disk Space Alarm

Alarm Field Description

Description This alarm is issued when the Oracle partition capacity has reached

{0}%.of its disk capacity.

SNMP Alarm acEMSNotEnoughOracleSpaceAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.52

AlarmTitle Oracle Disk Space Alarm

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CHAPTER3 Management Alarms

Alarm Field Description

AlarmSource OVOC Mgmt

AlarmType Equipment Alarm

Probable Cause Storage Capacity Problem

OVOC | Alarms Monitoring Guide

Severity

■ 70% < Minor

■ 80% < Major

■ 90% < Critical

Additional Info -

Corrective Action

Media Gateways

Free space using the command rm -f /oracle/DIAG/diag/rdbms/dbems/dbems/trace/*.tr* to avoid system failure.

License Alarm

Alarm Field Description

Description This alarm is issued when the OVOC License approaches or reaches it's

expiration date or OVOC server machine ID is no longer valid.

SNMP Alarm acLicenseAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.53

Alarm Title License Alarm

Alarm Source OVOC Mgmt

Alarm Type Other

Probable Cause

Additional Info

Other

Info1:

■ Machine ID In The License Is {0}

■ Expiration Date In The License Is {0}

- 28 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Alarm Severity

Critical The license

Major The license

Condition <text> Corrective Action

expiration date is less than equal to 7 days.

expiration date is more than 7 days and less than equal to 30 days.

■ OVOCLicense is

about to expire in {0} days.

■ OVOC License is

about to expire in 1 day.

■ OVOC License

Will Expire Today

OVOC License is about to expire in {0} days.

Contact your AudioCodes partner ASAP. Note that when notification that this license has expired is received, the server remains connected for a few minutes in order to allow the forwarding traps to northbound destinations.

Clear The license

expiration date is greater than 30 days.

Synchronizing Alarms

Alarm Field Description

Description This event is sent out to an SMMP NBI using user defined alarms

forwarding rules once the NMS has activated the ReSync Alarms feature.

SNMP Alarm ac OCReSyncEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.58

Alarm Title [Event] Synchronizing Alarms

Alarm Source OVOC Mgmt

Alarm Type Other

- 29 -

CHAPTER3 Management Alarms

Alarm Field Description

Severity Indeterminate

OVOC | Alarms Monitoring Guide

Probable Cause

Additional Info

Corrective Action

Media Gateways

Other

QoE Sip Message Status Alarm

Alarm Field Description

Description Alarm is raised when device notify OVOC that it stop sending SIP mes-

sages. cleared when it notify that it continue sending SIP messages

SNMPAlarm acSEMSipMessageStatusAlarm

SNMPOID .1.3.6.1.4.1.5003.9.20.3.2.0.60

AlarmTitle QoE: Sip Message Status Alarm

AlarmType OVOC QOE/<device name>

AlarmSource Communications Alarm

Probable Cause Communications Subsystem Failure

Severity Critical

Alarm Text Device Stopped Sending Sip Ladder Messages

Additional Info

Corrective Action

- 30 -

CHAPTER3 Management Alarms

Floating License Extended

Alarm Field Description

Description This alarm is raised when IP phones are added to OVOC and as a result

OVOC | Alarms Monitoring Guide

licenses are extended beyond the pre-existing tenant allocation; where there are insufficient licenses currently allocated to the phone’s designated tenant. In this case, OVOC checks the number of free available licenses (licensees that are not assigned to any tenant) and then takes 5% of the current tenant allocation (a minimum of five, or the remaining licenses) and dynamically adds them to the phone’s tenant. The licenses are taken from the OVOC License “Managed Endpoints” feature license if the endpoint is managed by IP Phone Manager Pro or from the “Voice Quality Endpoints" feature if the phones are managed in the OVOC for Voice Quality (“QOE Supported” in OVOC Web). If both of these license features are managed for the endpoint, the license is taken according to the license availability for the respective tenant license allocation. For example, if the endpoint is licensed for both of these categories and there also insufficient licenses allocated for both categories, then the dynamic license allocation is separately executed and therefore separate events are raised.

SNMP Alarm floatingLicenseExtended

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.61

Alarm Title Floating License Extended

Alarm Source The tenant on which the license is extended.

Alarm Type Other

Severity Indeterminate (info)

Probable Cause

Other

Floating License Device Report Alarm

Alarm Field Details

Description This alarm is raised when the device does not send a usage report for

[calc duration] minutes or more to OVOC.

SNMP Alarm acClmDeviceReportAlarm

- 31 -

CHAPTER3 Management Alarms

Alarm Field Details

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.62

Alarm Title Floating license Device missing report

Alarm Source Floating license/Device#[Device Id]

Alarm Type Communication

Severity Major

OVOC | Alarms Monitoring Guide

Probable Cause

Other

Floating License Register Successful Event

Alarm Field Description

Description This alarm is raised when OVOC successfully registers to Floating License

at [DNS address].

SNMP Alarm acClmRegisterSuccessfulEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.63

Alarm Title Floating license Cloud Service registration successful

Alarm Source Floating license

Alarm Type Communication

Severity Info

Probable Cause

Other

Floating License Register Failure Alarm

Alarm Field Description

Description This alarm is raised when OVOC fails to register to Floating License Cloud

Service at [DNS address], Reason: [Error description or timeout]

SNMP Alarm acClmRegisterFailureAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.64

- 32 -

CHAPTER3 Management Alarms

Alarm Field Description

Alarm Title Fail to register to Cloud Service

Alarm Source Floating license

Alarm Type Communication

Severity Critical

OVOC | Alarms Monitoring Guide

Probable Cause

Communications Protocol Error

Floating License Failure to Send Usage Report Alarm

Alarm Field Description

Description This alarm is raised when OVOC fails in two attempts to send usage

report to Floating LIcense Cloud Service Service. This service shuts down if the problem not fixed by the configured period (default 90 days).

Note: this time period is configured by AudioCodes on the Floating License Service.

SNMP Alarm acClmFailToSendUsageReportAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.65

Alarm Title Failed to send usage report to Cloud Service

Alarm Source Floating license

Alarm Type Communication

Severity Major

Probable Cause

Communications Protocol Error

Floating License Failure to Send Extended Usage Report Alarm

Alarm Field Description

Description This alarm is raised when OVOC fails to send usage reports to the

Floating License Cloud Service . This alarm is raised one week prior to the shutdown date (default90 days).

Note: this time period is configured by AudioCodes on the Floating

- 33 -

CHAPTER3 Management Alarms

Alarm Field Description

SNMP Alarm acClmFailToSendUsageReportExtendedAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.66

Alarm Title Failed to send usage report to Floating License Cloud Service

Alarm Source Floating license

Alarm Type Communication

Alarm Text OVOC failed to send usage report to Floating License Cloud Service.

Severity Critical

OVOC | Alarms Monitoring Guide

License Service.

Service will shutdown if problem not fixed by 90 days

Probable Cause

Communications Protocol Error

Floating License Service Shutdown Alarm

Alarm Field Description

Description Floating License service shutdown, reason: failure to communicate with

cloud service for [(ovocNoResponseHours-144) *60/ ovocReportIntervalMin] minutes.

SNMP Alarm acClmServiceShutdownAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.67

Alarm Title Service Shutdown

Alarm Source Floating license

Alarm Type Communication

Severity Critical

Probable Cause

Application Subsystem Failure

- 34 -

CHAPTER3 Management Alarms

Floating License Manage Devices above Allow Maximum

Alarm Field Description

Description This alarm is raised when the maximum number of devices managed by

SNMP Alarm acClmMaxDeviceMismatchEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.68

Alarm Title Floating licenseManage devices above allow maximum

OVOC | Alarms Monitoring Guide

the floating license is reduced to less than the currently registered count (the number of devices that have registered to OVOC and the Floating License service and are currently managed by the floating license). For example, if there are 30 devices registered and are currently managed by the floating license in OVOC, and then the maximum number of devices supported by the license is reduced to 20 devices, then this alarm will be raised.

Alarm Source Floating license

Alarm Type Other

Alarm Severity

Probable Cause

Additional Info

Corrective Action

Info

Other

Floating License Registered Devices Requests Capacity

Alarm Field Description

Description This alarm is raised when there is an attempt to register a device for

floating license management that is above the OVOC maximum floating license capacity.

SNMP Alarm acClmMaxDeviceCapacityAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.69

- 35 -

CHAPTER3 Management Alarms

Alarm Field Description

Alarm Title Floating license registered devices requests capacity.

Alarm Source Floating license

Alarm Type Other

OVOC | Alarms Monitoring Guide

Alarm Severity

Probable Cause

Additional Info

Corrective Action

Critical

Other

Alarms Overflow

Alarm Field Description

Description This alarm is raised when one of the alarm processing queues reached

their threshold which prevented the receiving of new alarms.

SNMP Alarm acAlarmsOverflow

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.71

Alarm Title Alarms Overflow

Alarm Source OVOCMgmt

Alarm Type Other

Probable Cause

Severity Major

Additional Info

Corrective Action

Threshold Crossed

- 36 -

CHAPTER3 Management Alarms

Alarms Forward Overflow

Alarm Field Description

Description This alarm is raised when one of the alarms forwarding processing

SNMP Alarm acAlarmsFwOverflow

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.72

Alarm Title Alarms Forward Overflow

Alarm Source OVOC Mgmt

Alarm Type Other

Severity Major

OVOC | Alarms Monitoring Guide

queues reached their threshold prevented the forwarding of new alarms

Probable Cause

Additional Info

Corrective Action

Threshold Crossed

FQDN Resolve Event

Alarm Field Description

Description This alarm is raised when the FQDN for logging into the device cannot be

resolved.

SNMP Alarm acEMSFQDNResolveEvent

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.73

Alarm Title FQDN Resolve Event

Alarm Source Device IP

Alarm Type Other

Probable Cause

Other

- 37 -

CHAPTER3 Management Alarms

Alarm Field Description

Additional Info

OVOC | Alarms Monitoring Guide

Corrective Action

Alarm Severity

Major FQDN : <fqdn> resolved to IP:

Major FQDN : <fqdn> resolved to IP:

Check if another device with the same IP already exists in OVOC (same as the resolved configured FQDN).

Condition Text Corrective Action

<IP> .

IP address already exist .

IP address for node name <name> changed to empty value

<IP> .

IP address for node name <name> changed to <IP>

PM Timeout Event

Alarm Field Description

Description This system event is raised when the polling interval has expired and not

all of the parameters that were defined in the assigned PMprofile were yet polled.

SNMP Alarm acPmTimeOutEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.74

Alarm Source OVOC Mgmt/ PM Handler

Alarm Title PM Timeout Event

Alarm Type Other

Probable Cause

Event Severity

Other

Condition <text>

Corrective

Action

- 38 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Critical The polling interval has

expired and not all of the parameters that were defined in the PMprofile were yet polled.

Cleared - -

Message: PM Timeout ; startTime= 12:00 ; endTime= 12:15 ; currentTime= 12:14:30 ; timeout= 30 sec before endTime

Check network performance.

PM Token Pool is Empty

Alarm Field Description

Description This system event is raised when the number of parameters polled for

the current interval has reached its maximum capacity.

SNMP Alarm acPMTokenPooisEmpty

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.75

Alarm Source OVOC Mgmt/ PM Token Pool Handler

Alarm Title PM Token Pool is Empty-Event

Alarm Type Other

Probable Cause

Alarm Severity

Critical The number of

Other

Condition <text> Corrective Action

Message: 500,000 parameters polled for this interval has reached its maximum capacity.

tokens have already

been used, no more DB

transactions is allowed

on this pm iteration.

PM Polling Status Event

Check the number of parameters and devices configured in the PMProfile and reduce the load accordingly.

Alarm Details Description

Description This event is raised per managed polled entity under the following

- 39 -

CHAPTER3 Management Alarms

Alarm Details Description

SNMP Alarm acDevicePmPollingEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.76

Alarm Title PM Polling Status Event

Alarm Source OVOC Mgmt/ PM Handle

OVOC | Alarms Monitoring Guide

circumstances:

■ When a specific device is successfully polled.

■ For the failure scenarios described below.

This event is sent only when the 'Send Event per Interval' parameter is enabled in the Performance Monitoring profile.

Alarm Type Other

Probable Cause Other

Alarm Severity Condition <text> Corrective Action

Indeterminate Raised when the

device is successfully polled.

Success: PM polling operation was successfully finished. deviceName=Device Name ;

deviceIp= 1.1.1.1 ; pollingTimeStamp= 12:15

Major The time format

for the device's

Device time has not valid format

Synchronize the

time settings. system clock is in a different format to the time settings for the OVOC server clock.

Device connection timeout

Device configuration is

Device timeout Troubleshoot the

device connection.

Device is not Sync Download updated

configuration to

- 40 -

CHAPTER3 Management Alarms

Alarm Details Description

OVOC | Alarms Monitoring Guide

not synchronized

Device is polled when the token pool did not have sufficient allocations.

The device does not have a valid MIB version.

The device's MIB version is not supported for the PMparameter.

The OVOC server Performance Monitoring SNMP process used to manage the connection with the managed device has failed.

Token pool has not enough allocations

Device has not valid MIB version

Device's MIB version is not supporting PM, current version= v7.0

Device has no SNMP connection with OVOC.

the device.

Analyze the polling

load.

Verify the device's

MIBversion.

Refer to the

Performance

Monitoring Guide

for the supported

MIBversion for the

PM parameter.

Check the

SNMPconnection

between the

device and the

OVOC server.

A PM profile has not been

Device is not attached to any PM profile.

Assign a PMprofile

to the device. assigned to the device.

The Token pool does not have sufficient allocations.

Token pool has not enough allocations

Check the number of parameters and devices configured in the PMProfile and reduce the load accordingly.

The device was Device was restarted less Wait at least 15

- 41 -

CHAPTER3 Management Alarms

Alarm Details Description

OVOC | Alarms Monitoring Guide

restarted less than 15 minutes ago.

The last polling reason type was unknown.

Cleared - - -

than 15 minutes ago minutes for the

polling operation

to recommence.

Unknown LastPollingFailReasonType failure

PM Batch Overflow Alarm

Alarm Field Description

Description This system alarm is raised when the database buffer for the polled

interval has reached its maximum capacity.

SNMP Alarm acPmBatchOverFlowAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.77

Alarm Source OVOC Mgmt/ PM Batch Handler

Alarm Title PM Batch OverFlow Alarm

Alarm Type Other

Probable Cause

Alarm Severity

Critical The PMbatch

Cleared - -

Other

Condition <text>

PM's batch handler reached his max handler buffer has reached maximum capacity.

buffer capacity= 15000, while his

current size= 15000. Polling operation

will be stopped until the buffer will be

cleared.

Corrective

Action

- 42 -

CHAPTER3 Management Alarms

PM Has No SNMP Connection

Alarm Field Description

Description This system event is raised when the internal SNMPprocess for managing

SNMP Alarm acPmHasNoSnmpConnection

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.78

Alarm Source OVOC Mgmt/ PM Token Pool Handler

Alarm Title PM Has No SNMP Connection

Alarm Type Other

OVOC | Alarms Monitoring Guide

the polling operation fails.

Probable Cause

Alarm Severity

Critical The internal

Cleared - -

Other

Condition <text>

PM process has no SNMP conSNMPprocess for managing the polling operation has failed.

nection to the Main SNMP service

; startTime= 12:00 ; endTime=

12:15 ; currentTime= 12:01

Corrective

FlexPool License Usage

Alarm Field Description

Description This alarm is raised when a FlexPool License parameter is approaching

or has reached its maximum value.

Action

SNMP Alarm acFlexPoolLicenseUsage

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.85

Alarm Title FlexPool license parameter license usage

Alarm Source FlexPool/[license parameter name]

Alarm Type Other

- 43 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Probable Cause

Alarm Severity

Critical FlexPool license parameter has

Minor FlexPool license parameter is

Other

Condition Text

exceeded its maximum value.

approaching its maximum value according to the setting for the Flex Pool OVOC Web Configuration parameter "Alarm Threshold Percentage" (default 85%).

FlexPool license parameter [name] is over license limit.

FlexPool license parameter [name] is approaching maximum utilization.

Corrective Action

Renew floating license or reduce current consumption.

Teams Subscription Alarm

Alarm Field Description

Description This alarm is raised when the Teams Calls Notifications subscription cre-

ation or renewal process fails for any reason.

SNMP Alarm acTeamsSubscriptionAlarm

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.90

Alarm Source OVOC Mgmt/Device

Alarm Title Teams Subscription Alarm

Alarm Type Communications Alarm

Probable Cause

Additional Info1

Communications Subsystem Failure

Additional Info2

- 44 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Alarm Severity

Condition Alarm Text

Critical Failed to renew

(create new initial) subscription, when the previously created subscription has expired.

Failed to create initial subscription

Major Failed to renew

subscription; previously created subscription has been active for less than 24 hours (between 0 to 24 hours) .

Corrective Action

Subscription failed. No active subscription exists

Subscription failed. Previously created subscription is active for less than 24 hours. Expires at DATETIME

Minor Failed to renew

subscription; previously created subscription has been active for less than 48 hours (between 48 and 24 hours).

Clear Subscription

successfully created or renewed.

Subscription failed. Previously created subscription is active for less than 48 hours. Expires at DATETIME

Subscription created successfully. Expires at DATETIME

- 45 -

CHAPTER3 Management Alarms

Teams Connection Alarm

Alarm Field Description

Description This alarm is raised when calls notifications cannot be received

SNMP Alarm acTeamsConnectionAlarm

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.89

Alarm Source OVOC Mgmt/Device

Alarm Title Teams Connection Alarm

Alarm Type Communications Alarm

OVOC | Alarms Monitoring Guide

from MS Cloud due to connection and Calls Notifications subscription issues.

Probable Cause

Additional Info1

Additional Info2

Alarm Severity

Critical Any network

Communications Subsystem Failure

Condition Alarm Text Corrective Action

connection issue with Microsoft Teams

Failure of MS Token creation from Microsoft Graph API

The Subscription does not exist or the expired Connection to Microsoft Teams Cloud has been lost

Connection to MS Teams Cloud Has Been Lost

■ Troubleshoot the

network components such as firewall, DNS, certificates.

■ Verify that the client

credentials configured for the device added in OVOC are identical to those defined by customer in Azure.

Clear The network issue

is solved

Connection to MS Teams

- 46 -

CHAPTER3 Management Alarms

Alarm Field Description

UMP Users Scheduler Time Exceeded Alarm

Alarm Field Description

Description This alarm is raised when there is a timeout for the Active Directory con-

OVOC | Alarms Monitoring Guide

Cloud Has

MS Token created successfully after failed attempts

New subscription created/renewed successfully

nection and when this action fails for UMP for a specific customer.

Been Established

SNMP Alarm acUMPUsersSchedulerAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.86

Alarm Source

■ OVOC QoE/UMP User Sync

■ OVOC QoE/ 'name of the specific customer'

Alarm Title UMP Users Scheduler Time Exceeded Alarm

Alarm Type Processing Error Alarm

Probable Cause

■ If cause type is CLEARED:

✔ UMP Users sync task was restarted

✔ UMP Users sync task for customer: 'name of the specific

customer' was restarted.

■ If cause type is not CLEARED:

✔ UMP Users sync task was terminated due to exceeded time

running.

Additional Info1

Additional Info2

✔ UMP Users sync task for customer: 'name of the specific

customer' was failed.

- 47 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Alarm Severity Condition Alarm Text

Minor

Cleared UMPUser

■ UMPusers

synchronization timeout

■ UMP users

synchronization for a specific customer failed

Synchronization success full

■ UMP Users sync task was

■ UMP Users sync task for

■ UMP Users sync task was

■ UMP Users sync task for

URI Exceeded Storing Limit Event

terminated due to exceeded time running

customer: 'name of the specific customer' was failed.

restarted

customer: 'name of the specific customer' was restarted.

Corrective Action

Check the connection with the Active Directory.

Alarm Field Description

Description This alarm is raised when the URI Storing Limit of 2000 has been

exceeded.

SNMP Alarm acURIExceededStoringLimitEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.87

Alarm Source OVOC Mgmt/URI Summary

Alarm Title URI Exceeded Storing Limit Event

Alarm Type Processing Error Alarm

Probable Cause

Additional Info1

Additional Info2

Other

- 48 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Alarm Severity

Warning Count of

Condition Alarm Text

URI Storing Limit of 2000 was exceeded. Reduce the Caller and Callee URI's that matched the provided regexp has exceeded the limit.

Low IO Rate Performance Event

Alarm Field Description

Corrective Action

storing limit. Note that this value cannot be changed by users as it is a system property value.

Description This alarm is raised when the I/O rate falls below the expected rate and as

a result reduces disk speed. For example, an I/O rate decreases to 27.9 MB/s. The OVOC server runs dd command each watchdog iteration (every 30 sec) in case the I/O rate falls below the expected I/O rate.

SNMP Alarm acLowIORatePerformanceEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.88

Alarm Source OVOC Mgmt

Alarm Title Low IO Rate Performance Event

Alarm Type Communications Alarm

Probable Cause

Additional Info1

Other

Example: Expected I/O rate 160 MB/s sent from 10.3.180.194

Additional Info2

Alarm Severity

Condition Alarm Text Corrective Action

- 49 -

CHAPTER3 Management Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Critical The I/O rate(

calculated by the dd command) fell 10% below the expected I/O rate.

Major The I/O rate(

calculated by the dd command) fell 40% below the Expected /IO rate.

I/O rate decreased to xx MB/ Check network

and storage performance.

I/O rate decreased to xx MB/s Check network

and storage performance.

- 50 -

CHAPTER4 Voice Quality Package Alarms

4 Voice Quality Package Alarms

OVOC QoE - Failed Calls Alarm

Alarm Field Description

Description This alarm is raised when the % number of failed calls for

the managed node or link crosses the threshold and is cleared when the failed calls ratio returns below the threshold value. The description field includes the info: Failed X1% of calls, X2 of X3 calls.

The threshold for this alarm is set in the QoE Status and Alarms Details window.

SNMPOID acVoice QualityRuleFailedCallsAlarm

OVOC | Alarms Monitoring Guide

SNMPAlarm 1.3.6.1.4.1.5003.9.20.3.2.0.30

Alarm Title Voice Quality - Failed Calls Alarm

Alarm Source OVOC QoE/Device/Link/Site/Endpoint

Alarm Type Quality of service alarm.

Probable Cause

Additional Info Critical or Major severity threshold is Y%:

The minimum or maximum threshold is crossed.

■ Critical Threshold: 10 % of calls (default)

■ Major Threshold: 2 % of calls (default)

Where Y% is the % failed calls per managed node or link that is measured for a total time of 180 minutes period (three hours) and according to “Monitoring Frequency Min”. For example, if this parameter is set to 15 minutes, sampling is performed at 15:15 (from 12:15 to 15:30) and then at 15:30 (from 12:30 to 15:30) and so on.

Alarm Severity Condition Text

Critical This alarm is raised

when Y % of calls (representing the configured critical

Y% of failed calls has crossed the "Critical"

- 51 -

Corrective Action

Investigate the source (device or link) of the failed

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

threshold) made by the managed node or link for the sampled period fail (see above).

Major This alarm is raised

when Y % of calls (representing the configured major threshold)made by the managed node or link for the sampled period fail (see above).

Clear Cleared when the

failed calls ratio returns below the threshold value for the sampled period.

threshold calls.

Y% number of failed calls for has crossed the "Major" threshold.

OVOC QoE – Poor Voice Quality Alarm

Alarm Field Description

Description This alarm is raised when the % number of poor quality

calls polled for the managed node or link crosses the threshold and is cleared when the poor quality calls ratio returns below the threshold value. The description field includes the info: Poor Quality X1% of calls, X2 of X3 calls.

The threshold for this alarm is set in the QoE Status and Alarms Details window.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.31

SNMPAlarm acVoiceQualityRulePoorQualityCallsAlarm

Alarm Title Voice Quality – Voice Quality Alarm

Alarm Source OVOC QoE/Device/Link/Site/Endpoint

Alarm Type Quality of service alarm

Probable Cause

The minimum or maximum threshold is crossed.

- 52 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

Additional Info Critical or Major severity threshold is Y%:

■ Critical Threshold: 10% of calls (default).

■ Major Threshold: 2% of calls (default)

Where Y% is the % poor quality calls per managed node or link that is measured for a total time of 180 minutes period (three hours) and according to “Monitoring Frequency Min”. For example, if this parameter is set to 15 minutes, sampling is performed at 15:15 (from 12:15 to 15:15) and then at 15:30 (from 12:30 to 15:30) and so on.

OVOC | Alarms Monitoring Guide

Alarm Severity Condition Text

Critical This alarm is raised

when Y% (representing the configured critical threshold) of calls

Y% calls have crossed the "Critical"

threshold. made by the managed node or link for the sampled period (see above)are of poor quality.

Major This alarm is raised

when Y % (representing the configured major

Y% calls have

crossed the

"Major"

threshold. threshold) of calls by the managed node or link for the sampled period (see above)are of poor quality.

Corrective Action

Investigate the source (device or link) of the poor quality calls.

Clear Cleared when the poor

quality calls ratio returns below the threshold value for the sampled period (see above).

- 53 -

CHAPTER4 Voice Quality Package Alarms

OVOC QoE - Average Call Duration Alarm

Alarm Field Description

Description This alarm is raised when the average call duration time

threshold for the managed node or link is crossed and is cleared when the average call duration time ratio returns below the threshold value. The description field includes the info: Average Call Duration is Y sec.

The threshold for this alarm is set in the QoE Status and Alarms Details window.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.32

SNMPAlarm acVoice QualityRuleAvrgCallDurationAlarm

Alarm Title Voice Quality – Average Call Duration Alarm

OVOC | Alarms Monitoring Guide

Alarm Source OVOC QoE/Device/Link/Site/Endpoint

Alarm Type Quality of service alarm

Probable Cause

Additional Info

The minimum or maximum threshold is crossed.

■ Critical Threshold: average call duration of 3 seconds

(default).

■ Major Threshold: average call duration of 5 seconds

(default)

Where measured per managed node or link for a total time of 180 minutes period (three hours) and according to “Monitoring Frequency Min”. For example, if this parameter is set to 15 minutes, sampling is performed at 15:15 (from 12:15 to 15:15) and then at 15:30 (for 12:3015:30) and so on.

Alarm Severity Condition Text

Corrective Action

Critical This alarm is raised

when the average call duration for the managed node or link for the sampled period (see above)falls to the configured critical

- 54 -

Average Call Duration "Critical" threshold has been reached.

Investigate the source (device or link) reporting the excessive average call

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

threshold value. duration.

OVOC | Alarms Monitoring Guide

Major This alarm is raised

when the average call duration for the managed node or link for the sampled period (see above)falls to the configured major threshold value.

Clear Cleared when the

average call duration returns below the threshold value for the sampled period (see above)

Average Call Duration "Major" threshold has been reached.

OVOC QoE - License Key Alarm

Alarm Field Description

Description This alarm is sent in the following circumstances:

■ When the number of devices connected to the OVOC approaches or

reaches license capacity (shown as 'Devices Number' in OVOC server Manager License screen).

■ When the number of sessions running on the OVOC approaches or

reaches license capacity (shown as 'Voice Quality Sessions' in the OVOC Server Manager License screen).

SNMP Alarm acVoice QualityLicenseKeyAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.33

Alarm Title Voice Quality License key alarm

Alarms Source

Alarm Type Other

Probable Cause

OVOC QoE

Key Expired

- 55 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

Additional Info

OVOC | Alarms Monitoring Guide

Corrective Action

Alarm

Severity

Critical The number of currently running ses-

Major The number of currently running

Contact your AudioCodes representitve to obtain the required license key.

Condition Text

sions/devices has reached 100% of the Voice Quality servers license capacity.

sessions/devices has reached 80% of Voice Quality servers license capacity.

Current server load reached 100% of VOICE QUALITY License capacity.

Current server load reached 80% of Voice Quality License capacity.

Corrective

Action

Clear The number of currently running

sessions/devices has dropped below 80% of Voice Quality servers license capacity.

Clearing currently active device alarm.

OVOC QoE - System Load Alarm

Alarm Field Description

Description This alarm is sent when the Voice Quality system capacity is high and the

system consequently becomes overloaded. Three levels are supported:

■ Major -> Events are not stored. Trend Info will not be displayed.

■ Critical -> Green calls are not stored.

■ Minor - > Events are not stored for green calls. Trend Info will not be

- 56 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

SNMP Alarm acVoice QualityCallDroppedAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.34

OVOC | Alarms Monitoring Guide

displayed.

Alarm Title

Alarm Source OVOC QoE

Alarm Type Quality of service alarm

Probable Cause

Severity MINOR/ MAJOR/ CRITICAL

Additional Info

■ Voice Quality – System Load Alarm

AlarmProbableCauseType.THRESHOLDCROSSED

■ Medium load level is reached - {0}%, {1} calls of {2}. /

■ High load level is reached - {0}%, {1} calls of {2}. /

■ Approaching maximal system capacity - {0}%, {1} calls of {2}.

Corrective Action

Reduce the system load.

Call Details Storage Level Change

Alarm Field Description

Description This alarm is sent when the operator changes the Call Details Storage

Level from one level to another.

SNMP Alarm acVoice QualityClientLoadFlagAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.35

Alarm Title Voice Quality – Call Details Storage Level has been changed.

Alarm Source OVOC QoE

Alarm Type Quality of service alarm

Probable Cause

Threshold crossed

- 57 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

Severity Indeterminate

OVOC | Alarms Monitoring Guide

Additional Info

Corrective Action

Call Quality Monitoring Connection Status Alarm

Alarm Field Description

Description This alarm is sent when connectivity is lost between the managed device

and Voice Quality Package server.

SNMP Alarm acSEMConnectionStatusAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.36

Alarm Title Voice Quality – OVOC QoE - Connection Status Alarm

Alarm Source OVOC QoE/Device

Alarm Type communicationsAlarm

Probable Cause

Additional Info

communicationsSubsystemFailure

One of the following reasons will appear:

■ Server Time: {0}, Device Time: {1}.

■ Please check your NTP Configuration in Device.

■ NTP Servers are not configured in the Device.

■ Please make sure that time in OVOC QoE Server and Device is

properly synchronized.

■ NTP configuration is correct, please check your network conditions

(Firewalls, Ports, etc .) and make sure that NTP sync of OVOC QoE Server and/or Devices is performed correctly.

■ You have complex network configuration in OVOC Mgmt/OVOC QoE

server. Please refer to OVOC Mgmt client / Help menu / OVOC Mgmt Configuration frame to verify network configuration.

Alarm

Condition Text CorrectiveAction

- 58 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

Severity

OVOC | Alarms Monitoring Guide

Critical Insufficient

memory buffer.

Connection loss between OVOC and the device.

Clear Server and Device

are not synchronized.

Connection is established between the device and OVOC.

Synchronization between server and device.

There isn't enough buffer size to allocate for main messages queue of this board.

OVOC QoE connection lost.

Server Time: {0}, Device Time: {1}.

OVOC QoE connection established. Server and Device are now Synchronized.

Server and Device are now Synchronized.

The OVOC server has reached its maximum management capacity. Contact AudioCodes Customer Support.

Check your network configuration on both the device and OVOC server.

Check your NTP Configuration in device.

OVOC QoE - Skype for Business SQL Server Connection Lost Alarm

Alarm Field Description

Description This alarm is sent when there is no connectivity with the Lync SQL Server

database.

SNMP Alarm acMSLyncConnectionAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.37

Alarm Title Voice Quality AD Lync Connection Alarm

Alarm Source OVOC QoE/Device

Alarm Type Communications alarm

- 59 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Critical

Additional Info

Corrective Action

Communications sub-system failure

Check the Lync SQL server for problems.

OVOC QoE - Active Directory Server Connection Lost Alarm

Alarm Field Description

Description This alarm is sent when there is no connectivity with the Active Directory

LDAP server.

SNMP Alarm acVoice QualityMSLyncADServerAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.38

Alarm Title Voice Quality MS Lync AD Server Alarm

Alarm Source OVOC QoE/Active Directory

Alarm Type Communications alarm

Probable Cause

Severity Critical

Additional Info

Corrective Action

Communications sub-system failure

■ Voice Quality - AD Lync connection alarm

Check the MS Lync AD server for problems.

OVOC QoE - Media Bandwidth Alarm

Alarm Field Description

Description This alarm is sent when the media bandwidth for the node

- 60 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

or link falls below or exceeds the threshold values configured in the QoE Status and Alarms Details window.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.43

SNMPAlarm acVoice QualityRuleBandwidthAlarm

Alarm Title Voice Quality Rule Bandwidth Alarm

Alarm Source VOC QoE/Device/Link/Site/Endpoint

Alarm Type Quality of service alarm

OVOC | Alarms Monitoring Guide

Probable

Threshold crossed

Cause

Additional Info

■ Critical Threshold: 10 Kb/ sec (default).

■ Major Threshold: 5 Kb/ sec (default)

Where measured per managed node or link for a total time of 180 minutes period (three hours) and according to “Monitoring Frequency Min” For example, if this parameter is set to 15 minutes, sampling is performed at 15:15 (from 12:15 to 15:15) and then at 15:30 (for 12:3015:30) and so on.

Alarm Severity Condition Text

Critical This alarm is raised

when the maximum bandwidth for the

Maximum Bandwidth of

X Kb/sec sampled period (see above) reaches the configured critical threshold value.

Major This alarm is raised

when the maximum bandwidth for the

Maximum

Bandwidth of

X Kb/sec sampled period (see above) reaches the configured major threshold value.

Corrective Action

Check the node's or link's maximum bandwidth capacity matches the required capacity.

- 61 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Clear Cleared when the max-

imum bandwidth for the sampled period increases above the configured thresholds for the sampled period (see above).

OVOC QoE - Rule Max Concurrent Calls Alarm

Alarm Field Description

Description This alarm is sent when the maximum concurrent calls for

the node or link falls below or exceeds the threshold values configured in QoE Status and Alarms Details window.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.44

SNMPAlarm acVoice QualityRuleMaxConcurrentCallsAlarm

Alarm Title Rule Max Concurrent Calls Alarm

Alarm Source OVOC QoE/Node/Link/Site/Endpoint

Alarm Type Quality of service alarm

Probable Cause

Additional Info

Threshold crossed

■ Critical Threshold: 10 Calls (default).

■ Major Threshold: 5 Calls (default)

Alarm Severity Condition Text

Corrective Action

Critical This alarm is raised

when the number of

Max Concurrent Calls of

- 62 -

Check that the node's or link's

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

concurrent calls reaches the configured critical threshold for the sampled period (see above).

Major This alarm is raised

when the number of concurrent calls reaches the configured major threshold for the sampled period (see above)..

Clear This alarm is raised

when the number of concurrent calls falls within the configured threshold for the sampled period (see above).

X maximum num-

ber of concurrent calls matches the required capacity.

Max Concurrent Calls of X

Report Schedulers Time Event

Alarm Field Description

Description This event is raised when the Reports Scheduler misses a scheduled

execution time.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.82

SNMPAlarm acReportSchedulersTimeEvent

Alarm Title Report Schedulers Time Event

Alarm Source OVOC QoE/Report Scheduler

Alarm Type Other

Probable Cause

Other

- 63 -

CHAPTER4 Voice Quality Package Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Alarm Severity Condition Text

Major The sched-

uler misses the execution time.

Example : Scheduler ZAdmin_predefined Has Missed his Execution Time, Schedulers Next Run: 2019-1222 05:00:00.0, While Current Time: Sun Dec 22 05:00:20 GMT 2019

Corrective Action

Report Schedulers Load Alarm

Alarm Field Description

Description This alarm is raised when the Report Scheduler's buffer reaches

maximum it's capacity.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.83

SNMPAlarm acReportSchedulersLoadAlarm

Alarm Title Report Schedulers Load Alarm

Alarm Source OVOC QoE/Report Scheduler

Alarm Type Other

Probable Cause

Alarm Severity Condition Text

CRITICAL Schedulers Exe-

MAJOR Schedulers Exe-

Other

cution Queue has reached maximum buffer capacity.

cution Queue has reached 80% of its maximum buffer capacity.

Schedulers Queue Has Reached His Max Buffer Capacity= <buffersize>, New Schedulers Will Not Be Executed

Schedulers Queue Has Reached 80% Of His Max Buffer Capacity=<buffersize> , His Current Queue Size=<buffersize>

Corrective Action

Reduce the number of scheduled reports.

- 64 -

CHAPTER4 Voice Quality Package Alarms

Report Schedulers Execution Event

Alarm Field Description

Description This event is raised when the execution of the report that is attached

to the Scheduler fails.

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.84

SNMPAlarm acReportSchedulersExecutionEvent

Alarm Title Report Schedulers Execution Event

Alarm Source OVOC QoE/Report Scheduler

Alarm Type Other

OVOC | Alarms Monitoring Guide

Probable Cause

Alarm Severity Condition Text

Critical Execution of

Other

report which is attached to the scheduler fails.

Example:

culation of report result has been failed ; schedulerName=Test_Topology_Trend ; reportName=TestTrend_ Report ; executionTime=Wed Dec 11 06:46:00 GMT 2019 ; actualRunTime=Wed Dec 11 06:46:00 GMT 2019

SchedulerExecuter: Cal-

Corrective Action

- 65 -

CHAPTER5 Device Manager Alarms

5 Device Manager Alarms

Registration Failure Alarm

Alarm Field Description

Description This alarm is raised when a SIP registration (with a PBX) for the IP Phone

fails.

SNMP Alarm IPPhoneRegisterFailure

SNMPOID 1.3.6.1.4.1.5003.9.20.3.2.0.39

Alarm Title Registration Failure

Alarm Source IP Phone

OVOC | Alarms Monitoring Guide

Alarm Type communicationsAlarm(1)

Probable Cause

Severity Critical

Corrective Action

communicationsProtocolError(5)

The problem is typically not related to the phone, however to the server. The user/phone may not be defined, or may be incorrectly defined, or may previously have been defined but the username (for example) may have been changed, causing the registration to fail. Make sure the username and password credentials are identical in the server and phone, and weren't changed; server-phone credentials must be synchronized. Make sure the server is responsive.

IP Phone Survivable Mode Start Alarm

Alarm Fields Description

Description This alarm is raised when the IP Phone enters Survivable mode state with

limited services in the Microsoft Lync environment.

SNMP Alarm IPPhoneSurvivableModeStart

OID 1.3.6.1.4.1.5003.9.20.3.2.0.40

Alarm Title Survivable Mode Start

- 66 -

CHAPTER5 Device Manager Alarms

Alarm Fields Description

Alarm Source IP Phone

Alarm Type Other(0)

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Major

Corrective Action

other (0)

The problem is typically not related to the phone, but to the server or network. Make sure all servers in the enterprise's network are up. If one is down, limited service will result.

IP Phone Lync Login Failure Alarm

Alarm Field Description

Description This alarm is raised when the IP Phone fails to connect to Microsoft Lync

Server during sign in.

SNMP Alarm IPPhoneLyncLoginFailure

OID 1.3.6.1.4.1.5003.9.20.3.2.0.41

Alarm Title Lync Login Failure

Alarm Source IP Phone

Alarm Type communicationsAlarm(1)

Probable Cause

Severity Critical

Additional Info

Corrective Action

communicationsProtocolError(5)

TlsConnectionFailure

NtpServerError

This alarm may typically occur if the user is not registered - or is registered incorrectly - in the Lync Server. Make sure that username, password and PIN code are correctly configured and valid in the Lync Server. Try resetting them. Try redefining the user.

- 67 -

CHAPTER5 Device Manager Alarms

Endpoint License Alarm

Alarm Field Description

Description This alarm is issued for the following scenarios:

SNMP Alarm acEndpointLicenseAlarm

OVOC | Alarms Monitoring Guide

Table 5-1: Endpoint License Alarm

■ When the number of endpoints currently running on the Voice

Quality server (shown as 'IP Phones Number' under 'Voice Quality' in the OVOC Server Manager License screen) approaches or reaches its license capacity.

■ When the number of managed endpoints currently running on the

OVOC server (shown in the License screen License screen) approaches or reaches its license capacity.

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.48

Alarm Title Endpoint License Alarm

Alarm Source Voice Quality/Management

Alarm Type Other

Probable Cause

Additional Info

Corrective Action

Key Expired

Endpoint License capacity {0} devices.

Contact your AudioCodes partner ASAP

Alarm Severity Condition Text Corrective Action

Critical Currently connected

devices are equivelant to 100% of Endpoints License capacity.

Currently running devices reached 100% of Endpoints License capacity.

Major Currently connected

devices are equivelant to reached 80% of Endpoints License capacity.

Clear Clearing currently active Clear - Clearing -

- 68 -

Currently running devices reached 80% of Endpoints License capacity.

CHAPTER5 Device Manager Alarms

Alarm Field Description

Endpoint Server Overloaded Alarm

Alarm Field Description

Description This alarm is issued when the Voice Quality Endpoint server process is

SNMP Alarm acEndpointServerOverloadAlarm

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.49

OVOC | Alarms Monitoring Guide

alarm currently active

alarm.

overloaded with RFC 6035 Publish messages. This causes new RFC 6035 SIP PUBLISH messages () to be dropped from the queue for this process.

Alarm Title Endpoint Server Overloaded Alarm

Alarm Text Voice Quality Endpoint Server Overloaded! New Publish Messages

Dropped

Alarm Source Voice Quality

Alarm Type Other

Probable Cause

Severity Critical

Corrective Action

Queue Size exceeded

Reduce the endpoint traffic load on the OVOC server.

IP Phone Speaker Firmware Download Failure

Alarm Field Details

Description This alarm is raised when the phone fails to download the HRSspeaker

firmware from the server (see Alarm Source).

SNMP Alarm IPPhoneSpeakerFirmDownloadFailure

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.54

Alarm Title IP Phone Speaker Firmware Download Failure

- 69 -

CHAPTER5 Device Manager Alarms

Alarm Field Details

Alarm Source The server from which the download was attempted: OVOC, WEB, HTTP,

Alarm Type communicationsAlarm(1)

OVOC | Alarms Monitoring Guide

FTP

Probable Cause

Severity Major, Clear

Additional Info

Corrective Action

communicationsProtocolError(5)

■ Ensure that the HRSspeaker is connected to the Device Manager.

■ Ensure that the compatible firmware file is loaded to the Device

Manager.

IP Phone Speaker Firmware Upgrade Failure

Alarm Field Description

Description This alarm is raised when the phone fails to load the firmware to the

HRSspeaker.

SNMP Alarm IP PhoneSpeakerFirmUpgradeFailure

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.55

Alarm Title IP Phone Speaker Firmware Upgrade Failure

Alarm Source The IP Phone

Alarm Type communicationsAlarm(1)

Probable Cause

Severity Major, Clear

Additional Info

Corrective Action

communicationsProtocolError(5)

■ Verify the USBconnection between the phone and the HRS speaker.

■ Verify the firmware file is compatible with the HRSspeaker.

- 70 -

CHAPTER5 Device Manager Alarms

IP Phone Conference Speaker Connection Failure

Alarm Field Description

Description This alarm is raised when there is failure for the USB connection between

SNMP Alarm IPPhone Conference Speaker Connection Failure

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.56

Alarm Title IP Phone Conference Speaker Connection Failure

Alarm Source The IP Phone

Alarm Type communicationsAlarm(1)

OVOC | Alarms Monitoring Guide

the phone and the HRSspeaker.

Probable Cause

Severity Critical, Clear

Additional Info

Corrective Action

communicationsProtocolError(5)

Check the USBconnection between the HRSspeaker and the phone.

IP Phone General Local Event

Table 5-2: IPPhone General Local Event

Alarm Field Description

Description This alarm provides information regarding the IP Phones internal

operation.

SNMP Alarm IPPhoneGeneralLocalEvent

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.57

Alarm Title IP Phone General Local Event

Alarm Source The IP Phone

Alarm Type Other(0)

- 71 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Probable Cause

Severity Major

Additional Info

Corrective Action

Other(0)

A 4-digit code that is used for support diagnostics.

This alarm is for developer purposes only for additional troubleshooting of other alarms that are raised by the phone as described in this section.

IP Phone Web Successive Login Failure

Table 5-3: IP Phone Web Successive Login Failure

Alarm Field Description

Description This alarm is raised when there are five successive failed login attempts

to an IP phone’s Web interface.

SNMP Alarm IPPhoneWebSuccessiveLoginFailure

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.59

Alarm Title IP Phone Web Successive Login Failure

Alarm Source The IP Phone

Alarm Type SecurityServiceOrMechanismViolation(9)

Probable Cause

Additional Info

Alarm Severity

Major Issued on the fifth

UnauthorizedAccessAttempt(73)

Condition Text Corrective Action

successive failed attempt to log in to the phone’s Web interface

■ After the alarm is

cleared, try to login to the Web interface using the correct username and password.

- 72 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

■ If you forget the

Clear There are no additional

WEB login failed trials during a specific time period (60 seconds) after sending the alarm.

- -

IP Phone Requires Reset

Alarm Field Description

Description This alarm is send to advise the user to restart the phone, in the event

where there is new Jabra HRSSpeaker firmware available forupgrade and the HRS user choses not to upgrade firmware when prompted.

SNMP Alarm IPPhoneRequiresReset

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.70

Alarm Title IP Phone Requires Reset

Alarm Text IPPhone requires reset

Alarm Source The IP Phone

Alarm Type EquipmentAlarm(4)

Probable Cause

Severity Major(4)

Additional Info

Corrective Action

ConfigurationOrCustomizationError(7)

HRS IP Phone enters to limited mode and speaker is not available.To solve it, the phone has to be restarted.

■ If the user chooses to upgrade, at the end of the process ,the phone

is automatically restarted and the firmware is upgraded. If successful, the speaker becomes available.

■ If the user chooses not to upgrade, the phone enters into limited

- 73 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

Jabra Firmware Upgrade Failed

Alarm Field Description

Description This alarm is raised when the upgrade on the Jabra device (non-HRS

SNMP Alarm JabraFirmwareUpgradeFailed

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.79

Alarm Source Jabra Integration Service

OVOC | Alarms Monitoring Guide

services mode where the HRS speaker does not function as a Jabra device.

device)fails.

Alarm Title Jabra Firmware Upgrade Failed

Alarm Type Communications Alarm

Probable Cause

Alarm Severity

Major - Jabra

Cleared - -

Communications Protocol Error

Condition <text> Corrective Action

Verify that the firmware file that was Firmware Upgrade Failed

attempted to download is a compatible

with the Jabra device.

VIP Endpoint is Not Registered or Offline

Alarm Field Description

Description This alarm is raised when the VIP endpoint is not registered or is offline.

For example, the password for a VIPdevice in a conference room has expired.

SNMP Alarm endpointVipUnregistered

- 74 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.80

Alarm Title VIP Endpoint is Not Registered / Offline

Alarm Source OVOC Mgmt

Alarm Type Operational Violation

OVOC | Alarms Monitoring Guide

Probable Cause

Alarm Severity

Critical The VIP endpoint is not

Clear The VIPendpoint has re-

Authentication Failure

Condition <text>

VIP endpoint is in Unreregistered with the IP-PBX. For example, Skype for Business.

registered with the IP-PBX.

gistered/Offline

VIP endpoint

registered

VIP Endpoint is Disconnected

Alarm Field Description

Description This alarm is raised when a VIP endpoint is disconnected.

Corrective Action

Re-register the endpoint.

SNMP Alarm endpointVipDisconnected

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.81

Alarm Source OVOC Mgmt

Alarm Title VIP Endpoint is Disconnected

Alarm Type Communications Alarm

Probable Cause

Alarm Severity

Critical The VIP endpoint has been

Communications Subsystem Failure

Condition <text> Corrective Action

disconnected with the OVOC

- 75 -

VIP Endpoint disconnected

Troubleshoot the VIP endpoint

CHAPTER5 Device Manager Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

server. communication.

Clear The VIPendpoint connection

with the OVOCserver has been restored.

VIP Endpoint connected

Remote Control Battery Drained

Alarm Field Description

Description This alarms is raised when the battery life of the Remote-Control for the

RXV80 android device is under 20%.

SNMP Alarm ippRemoteControlBatteryDrained

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.91

Alarm Source IPPhone/<mac address>

Alarm Title Remote control Battery drained

Alarm Type Equipment Alarm

Probable Cause

Alarm Severity

Warning The battery life of the

Clear The battery is replaced.

Equipment Malfunction

Condition <text>

This Alarm is activated remote control for the Android device is under 20 %.

upon Remote-Control bat-

tery drained under 20 %

Remote Control is not Connected

Alarm Field Description

Description This alarm is raised when the wireless connection between the

RXV80 android device and its remote control is disconnected.

Corrective Action

Replace the batteries.

- 76 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

SNMP Alarm ippRemoteControlIsNotConnected

SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.92

Alarm Source IPPhone/<mac address>

Alarm Title Remote control is not connected

Alarm Type Equipment Alarm

OVOC | Alarms Monitoring Guide

Probable Cause

Alarm Severity

Warning The wireless connection

Clear The wireless

Equipment Malfunction

Condition Alarm Text Corrective Action

between the android device and its remote control is disconnected.

connection is restored.

This alarm is activated upon Remote-Control was disconnected

Refer to the RXV80 manual and try to re-pair the remote controller.

USB Port Shutdown due to over Current Exceeded

Alarm Field Description

Description This alarm is raised when the USB port on the android device shuts down

for 30 seconds, due to a current surge.

SNMP Alarm ippUSBPortShutdownDueToOverCurrentExceeded

SNMP OID .1.3.6.1.4.1.5003.9.20.3.2.0.93

Alarm Source IPPhone/<mac address>

Alarm Title USB port shutdown due to over current exceeded

Alarm Type Physical Violation

Probable Cause

Input Device Error

- 77 -

CHAPTER5 Device Manager Alarms

Alarm Field Description

OVOC | Alarms Monitoring Guide

Additional Info1

Additional

Disconnect the USB device from the phone and press OK to re enable the USB port.

Make sure that the USB port is used for USB headset only.

Info2

Alarm Severity

Condition Alarm Text Corrective Action

Critical This alarm is activ-

ated when the USB port on the android device shuts down for 30 seconds, due to a current surge.

Clear USBport

connection is restored.

This alarm is activated upon USB shutdown for 30 seconds, due to over current exceeded.

See above

- 78 -

CHAPTER6 OVOCManaged Devices Alarms

6 OVOCManaged Devices Alarms

Support Matrix

The table below categorizes all of the device alarms and indicates to which devices they are applicable. For each category, under the adjacent “Supported Device Types” column, all of the common supported alarms for this category are listed. For each individual alarm, under the adjacent “Supported Device Types” column, if all of the common alarms are supported “As above” is noted; however, if only specific devices support this alarm, then these device types are listed.

Alarm Type Supported Device Types

Common Alarms All the alarms in Section Common Alarms are supported by all

AudioCodes devices.

OVOC | Alarms Monitoring Guide

Specific Hardware Alarms

Temperature Alarm

on page136

Fan Tray Alarm on

page137

Power Supply Alarm

on page138

■ Mediant 2600 E-SBC

■ Mediant 4000 SBC

■ Mediant 1000

■ MP-1288

■ Mediant 1000

■ Mediant 2600

■ Mediant 4000

■ MP-1288

■ Mediant 1000

■ Mediant 2600

■ Mediant 4000

■ MP-1288

■ Mediant 1000

HA System Alarms

■ Mediant 2600

■ Mediant 4000.

■ Mediant 500 E-SBC

■ Mediant 800B GW & E-SBC

■ Mediant 3000/TP-6310

■ Mediant 3000/TP-8410

- 79 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

■ Mediant 2600 E-SBC

■ Mediant 4000 SBC

■ Mediant 4000B SBC (3 x MPM)

■ Mediant 9000 SBC

■ Mediant VE SBC

■ Mediant SE SBC

HA System Fault Alarm on page140

HA System Configuration Mismatch Alarm on

page145

HA System Switch Over Alarm on

page146

Hitless Software Upgrade Alarm on

page146

Redundant Board Alarm on page147

As above

■ Mediant 2600 E-SBC

■ Mediant 4000 SBC

■ Mediant SE SBC

■ Mediant VE SBC

As above

HA Network

As above

Watchdog Status Alarm on page148

HA Network

As above (except Mediant 3000)

Watchdog Status Alarm on page148

Cluster HA Alarm on

page162

■ Media Transcoding Cluster feature (Mediant 9000 SBC and

Mediant VE SBC)

HA Network ■ Mediant VE SBC on AWS

- 80 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

Mismatch Alarm on

page150

HA Network Monitor Alarm on page151

HA Ethernet Group Alarm on page152

License Pool Alarms

License Pool Infra Alarm on page152

License Pool Application Alarm on

page154

■ Mediant SE SBC on AWS

As above

As above (except Mediant 3000)

Supported by all devices from Version 7.0, except for the Mediant 2000 and Mediant 3000. In addition, the Transcoding session license is applicable only to the Mediant Virtual Edition and Mediant 9000.

As above

License Pool Over Allocation Alarm on

page155

Floating License Alarms

Cloud License Manager Alarm on

page157

Floating License Alarm

- Not Enough Memory to Allocate 'Custom' Profile on page156

Flex License Manager Alarm on page160

Mediant 2600 ESBCand Mediant 4000 Alarms SBC

As above

Refer to the OVOC Release Notes for device support information.

Supported for the Floating License "Cloud" mode.

Supported for the Floating License "FlexPool" mode.

DSP Farms Mismatch ■ Mediant 2600 E-SBC

- 81 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

Alarm on page161 ■ Mediant 4000 SBC

OVOC | Alarms Monitoring Guide

■ Mediant 9000 SBC

Mediant 9000 and Software SBC Alarms

Media Transcoder Network Failure on

page163

Media Transcoder Software Upgrade Failure on page164

Media Transcoder High Temperature Failure on page165

Media Transcoder Fan Tray Module Failure

on page166

■ Mediant VE SBC

■ Mediant SE SBC

■ Mediant CESBC

■ Media Transcoding Cluster feature (Mediant VE SBC and

Mediant 9000 SBC)

■ Elastic Media Cluster feature (Mediant CE SBC)

■ Media Transcoding Cluster feature (Mediant 9000 and

Mediant VE SBC)

■ Elastic Media Cluster feature (Mediant CE SBC)

■ Media Transcoding Cluster feature (Mediant 9000 and

Mediant VE SBC)

■ Media Transcoding Cluster feature (Mediant 9000 and

Mediant VE SBC)

Media Transcoder Power Supply Module Failure on page167

Cluster Bandwidth Utilization Alarm on

page167

Media Cluster Alarm

on page169

Remote Interface Alarm on page170

AWS Security Role Alarm on page171

CDR Server Alarm on

page172

■ Media Transcoding Cluster feature (Mediant 9000 and

Mediant VE SBC)

■ Media Transcoding Cluster feature (Mediant 9000 and

Mediant VE SBC)

■ Elastic Media Cluster feature (Mediant CE SBC)

■ Mediant VE SBC and Mediant CESBC

■ As above

- 82 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

Metering Alarm on

page173

MP-1288 Alarms

Module Service Alarm

on page174

Module Operation Alarm on page175

Port Service Alarm on

page176

MSBR Alarms

WAN Link Alarm on

page178

■ Mediant VE when deployed through the AWS Marketplace

■ MP-1288 (not supported by the OVOC License Pool Manager)

As above

Mediant 1000B MSBR, Mediant 800 MSBR Mediant MSBR 500L and Mediant 500 MSBR (for version 7.2 and later, MSBR and ESBC are separate applications that reside on the same host platform1)' Mediant 500Li MSBR

As above

Power Over Ethernet Status [Event] on

page178

Wireless Cellular Modem Alarm on

page179

Wireless Cellular Modem Status Changed on page180

Data Interface Status

on page180

NQM Connectivity Alarm on page181

Mediant 800 MSBR

■ Mediant 500 MSBR

■ Mediant 500L MSBR

■ Mediant 800 MSBR

■ Mediant 500 MSBR

■ Mediant 500L MSBR

■ Mediant 800 MSBR

As above

Mediant 800 MSBR

Refer to SBC-Gateway-MSBR Series Release Notes for details.

- 83 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

NQM RTT Alarm on

page182

NQM Jitter Alarm on

page182

NQM Packet Loss Alarm on page183

NQM MOS CQ Alarm

on page184

NQM MOS LQ Alarm

on page185

Mediant 3000 Hardware Alarms

PEM Module Alarm

on page186

Mediant 800 MSBR

■ Mediant 3000/TP-6310

■ Mediant 3000/TP-8410

As above

SA Module Missing Alarm on page187

User Input Alarm on

page188

TM Inconsistency on

page188

TM Reference Status

on page189

TM Reference Change

on page190

PSTN Trunk Alarms

As above

This alarm applies only to the Mediant 3000 using the BITs Synchronization Timing mode.

As above

■ Mediant 500 Gateway & E-SBC

■ Mediant 500 MSBR

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 1000B Gateway & E-SBC

- 84 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

■ Mediant 3000

For version 7.2 and later, MSBR and E-SBC are separate applications that reside on the same host platform1)

D-Channel Status on

page190

SONET Section LOS Alarm on page192

SONET Line AIS Alarm

on page193

SONET Line RDI Alarm

on page194

SONET/SDN IF Failure Alarm on page194

Trunk LOS Alarm on

page195

As above

■ Mediant 3000/TP-6310

■ Mediant 500 E-SBC

■ Mediant 500 MSBR

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 850 MSBR

■ Mediant 1000B MSBR

■ Mediant 1000B GW & E-SBC

■ Mediant 3000/TP-8410

Trunk LOF Alarm on

page196

■ Mediant 500 E-SBC

■ Mediant 500 MSBR

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 850 MSBR

Refer to SBC-Gateway-MSBR Series Release Notes for details.

- 85 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

■ Mediant 1000B MSBR

■ Mediant 1000B GW & E-SBC

■ Mediant 3000/TP-8410

Trunk AIS Alarm on

page197

Trunk RAI Alarm on

page197

■ Mediant 500 E-SBC

■ Mediant 500 MSBR

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 850 MSBR

■ Mediant 1000B MSBR

■ Mediant 1000B GW & E-SBC

■ Mediant 3000/TP-8410

■ Mediant 500 E-SBC

■ Mediant 500 MSBR

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 850 MSBR

■ Mediant 1000B MSBR

V5.2 Interface Alarm

on page198

SONET Path STS LOP Alarm on page199

SONET Path STS AIS Alarm on page200

SONET Path STS RDI Alarm on page200

SONET Path Unequipped Alarm on

page201

■ Mediant 1000B GW & E-SBC

■ Mediant 3000/TP-8410

■ Mediant 3000/TP-6310

- 86 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

SONET Path Signal Label Alarm on

page202

SONET Path Signal Label Alarm on

page202

DS1 Line Status Alarm

on page202

DS3 AIS Alarm on

page204

DS3 LOF Alarm on

page205

DS3 LOS Alarm on

page205

NFAS Group Alarm on

page206

■ Mediant 3000/TP-6310

As above

■ Mediant 3000/TP-6310

As above

B Channel Alarm on

page207

Analog Port Alarms

As above

■ Mediant 500 E-SBC

■ Mediant 500L E-SBC

■ Mediant 500 MSBR

■ Mediant 500L MSBR

■ Mediant 500L GW & E-SBC

■ Mediant 800B Gateway & E-SBC

■ Mediant 800B MSBR

■ Mediant 850 MSBR

■ Mediant 1000B MSBR

■ Mediant 1000B GW & E-SBC

■ (for version 7.2 and later, MSBR and E-SBC are separate

- 87 -

CHAPTER6 OVOCManaged Devices Alarms

Alarm Type Supported Device Types

OVOC | Alarms Monitoring Guide

applications that reside on the same host platform1)

Analog Port SPI Out of Service on page208

Analog Port High Temperature on

page208

Analog Port Ground Fault Out-of-Service Alarm on page209

Dial Plan File Replaced Trap on page209

Analog Line Left Off Hook Alarm on

page210

Microsoft Platform Alarms

As above

■ CloudBond Mediant 800B

■ CloudBond Mediant Server

■ CCE Appliance Mediant 800B

Component Unreachable on

page211

Component Restart

on page211

Component Performance Counter General on page212

Component Performance Counter Service on page213

Component Service

■ CCE Appliance Mediant Server

As above

Refer to SBC-Gateway-MSBR Series Release Notes for details.

- 88 -

AudioCodes Alarms User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Alarms Monitoring Guide

WEEE EU Directive

Customer Support

Documentation Feedback

Stay in the Loop with AudioCodes

Document Revision Record

Table of Contents

1 Introduction

2 Standard Events

Cold Start

Link Down

Link Up

Entity Configuration Change

Authentication Failure

3 Management Alarms

EMS Trap Receiver Binding Error

GW Connection Alarm

GW Mismatch Alarm

Configuration Mismatch

OVOC Server Started

OVOC Disk Space Alarm

Software Replaced

Hardware Replaced

HTTP/HTTPS Access Disabled

PM File Generated

PM Polling Error

Cold Start Missed

GW Backup Event

Security Alarm

Security Event

Topology Update Event

Topology File Event

Synchronizing Alarms Event

Synchronizing Active Alarms Event

OVOC License Key Alarm

Suppressed Alarm <Name>

OVOC Keep Alive Alarm

Pre-provisioning Alarm

Endpoint Publish Alarm

Disk Space Alarm

Oracle Disk Space Alarm

License Alarm

Synchronizing Alarms

QoE Sip Message Status Alarm

Floating License Extended

Floating License Device Report Alarm

Floating License Register Successful Event

Floating License Register Failure Alarm

Floating License Failure to Send Usage Report Alarm

Floating License Failure to Send Extended Usage Report Alarm

Floating License Service Shutdown Alarm

Floating License Manage Devices above Allow Maximum

Floating License Registered Devices Requests Capacity

Alarms Overflow

Alarms Forward Overflow

FQDN Resolve Event

PM Timeout Event

PM Token Pool is Empty

PM Polling Status Event

PM Batch Overflow Alarm

PM Has No SNMP Connection

FlexPool License Usage

Teams Subscription Alarm

Teams Connection Alarm

UMP Users Scheduler Time Exceeded Alarm

URI Exceeded Storing Limit Event

Low IO Rate Performance Event

4 Voice Quality Package Alarms

OVOC QoE - Failed Calls Alarm

OVOC QoE – Poor Voice Quality Alarm

OVOC QoE - Average Call Duration Alarm

OVOC QoE - License Key Alarm

OVOC QoE - System Load Alarm

Call Details Storage Level Change

Call Quality Monitoring Connection Status Alarm

OVOC QoE - Skype for Business SQL Server Connection Lost Alarm