AudioCodes 450HD operation manual
AudioCodes 400HD Series of High Definition IP Phones
HD VoIP 450HD IP Phone
User’s Manual
450HD IP Phone for Microsoft® Skype™ for Business
Version 3.0.1
User's Manual Contents
Table of Contents
1 Introduction ............................................................................................................... 11
1.1 Highlights ......................................................................................................................... 11
1.2 Unified Communications .................................................................................................. 11
1.3 Management .................................................................................................................... 11
2 Setting up the Phone ................................................................................................. 13
2.1 Unpacking ........................................................................................................................ 13
2.2 Device Description ........................................................................................................... 14
2.2.1 Front View .......................................................................................................................... 14
2.2.2 Rear View .......................................................................................................................... 16
2.3 Cabling ............................................................................................................................. 17
2.4 Mounting the Phone ......................................................................................................... 18
2.4.1 Desktop Mounting .............................................................................................................. 18
2.4.1.1 Routing the Handset Cable ................................................................................ 18
2.4.2 Wall Mounting .................................................................................................................... 19
3 Getting Started ........................................................................................................... 21
3.1 Getting Acquainted with the Phone's Touch Screen ........................................................ 21
3.2 Softkeys ........................................................................................................................... 22
3.3 Navigating the Phone Menu ............................................................................................ 23
3.4 Selecting an Alphanumerical Mode ................................................................................. 25
3.5 Signing In ......................................................................................................................... 27
3.5.1 Signing in with PIN Code ................................................................................................... 27
3.5.2 Signing in with User Name and Password ........................................................................ 28
3.5.3 Signing in with the Cloud PBX Web Option ....................................................................... 29
3.6 Signing Out ...................................................................................................................... 29
3.6.1 Signing out if the 'Sign out' Softkey is Removed from the Touch Screen ......................... 31
3.7 Displayed Messages ........................................................................................................ 34
4 Unlocking a Locked Phone ....................................................................................... 35
5 Customizing Your Phone .......................................................................................... 37
5.1 Changing the Screen Language ...................................................................................... 37
5.2 Selecting Ring Tone ........................................................................................................ 38
5.3 Enabling Call Waiting ....................................................................................................... 39
5.4 Managing Simultaneous Incoming Calls .......................................................................... 39
5.4.1 Configuring Busy on Busy ................................................................................................. 40
5.5 Configuring Call Forwarding ............................................................................................ 41
5.6 Setting Date and Time ..................................................................................................... 42
5.7 Configuring Screen Brightness ........................................................................................ 44
5.8 Selecting an Answering Device ....................................................................................... 46
5.9 Configuring Location ................................
5.10 Uploading Logs to Microsoft Server ................................................................................. 48
5.11 Configuring an Outbound Proxy ...................................................................................... 49
5.12 Adjusting Volume ............................................................................................................. 50
5.12.1 Adjusting Ring Volume ...................................................................................................... 50
5.12.2 Adjusting Tones Volume .................................................................................................... 50
5.12.3 Adjusting Handset Volume ................................................................................................ 51
5.12.4 Adjusting Speaker Volume ................................................................................................ 51
5.12.5 Adjusting Headset Volume ................................................................................................ 52
5.13 Managing Phone Directories ........................................................................................... 53
5.13.1 Accessing Directories ........................................................................................................ 53
........................................................................ 47
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5.13.2 Adding a Contact to the Personal Directory ...................................................................... 54
5.13.3 Editing Contact Information in the Personal Directory ....................................................... 56
5.13.4 Deleting a Contact from the Personal Directory ................................................................ 57
5.13.5 Adding a Person to Favorites after a Call with them is Logged ......................................... 58
5.13.6 Removing a Person from Favorites ................................................................................... 59
5.13.7 Searching for a Contact in a Directory ............................................................................... 60
5.14 Searching for a Contact in the Corporate Directory using T9 .......................................... 61
5.14.1 Searching for a Contact Using A/a/1 Instead of T9 ........................................................... 62
5.15 Configuring a Function Key as a Speed Dial ................................................................... 63
5.16 Configuring a Function Key as Speed Dial+BLF ............................................................. 65
5.16.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR .............................. 66
5.16.2 Deleting a Speed Dial ........................................................................................................ 66
5.17 Configuring a Function Key as a Key Event .................................................................... 67
5.17.1 Configuring a Function Key as a VocaNOM Speed Dial ................................................... 69
5.17.2 Deleting a Key Event ......................................................................................................... 70
5.18 Changing your Presence Status ...................................................................................... 71
5.19 Viewing Microsoft Exchange Calendar in the Phone's Touch Screen ............................. 73
5.20 Receiving Meeting Reminders ......................................................................................... 74
5.21 Determining Meeting Attendees' Presence Status .......................................................... 75
6 Performing Basic Operations ................................................................................... 77
6.1 Using Audio Devices ........................................................................................................ 77
6.2 Making Calls .................................................................................................................... 77
6.2.1 Dialing ................................................................................................................................ 78
6.2.2 Redialing ............................................................................................................................ 79
6.2.3 Dialing a Missed Call ......................................................................................................... 80
6.3 Answering Calls ............................................................................................................... 81
6.4 Rejecting Incoming Calls ................................................................................................. 82
6.5 Silencing Incoming Calls .................................................................................................. 83
6.6 Ending an Established Call .............................................................................................. 83
6.7 Viewing Missed, Received and Dialed Calls .................................................................... 84
7 Performing Advanced Operations ........................................................................... 87
7.1 Answering Waiting Calls .................................................................................................. 87
7.2 Placing Calls On Hold ...................................................................................................... 89
7.3 Handling Multiple Incoming Calls ..................................................................................... 89
7.4 Using a Speed Dial to Call ............................................................................................... 90
7.5 Transferring Calls ............................................................................................................ 91
7.5.1 Performing a Blind Transfer ............................................................................................... 91
7.5.2 Performing a Consultative Transfer ................................................................................... 93
7.5.3 Performing a Semi-Consultative Transfer.......................................................................... 94
7.5.4 Merging Calls ..................................................................................................................... 95
7.6 Parking a Call .................................................................................................................. 96
7.7 Configuring Group Call Pickup (GCP) ............................................................................. 97
7.8 Initiating a Multi-Party Skype for Business Remote Conference ..................................... 97
7.9 Muting Calls ................................................................................................................... 102
7.10 Setting up Better Together over Ethernet ...................................................................... 103
7.10.1 Installing the BToE PC/Laptop Application ...................................................................... 103
7.10.2 Making Sure BToE is Correctly Installed ......................................................................... 111
7.10.3 Configuring the BToE TCP Port ....................................................................................... 111
7.10.4 Enabling BToE for Online Users ...................................................................................... 112
7.10.5 Automatically Pairing the BToE PC/Laptop Application with the Phone ......................... 112
7.10.6 Manually Pairing the BToE PC/Laptop Application with the Phone ................................ 113
7.10.6.1 Manually Generating a Pair Code .................................................................... 113
7.10.6.2 Manually Connecting the Phone with the BToE PC/Laptop Application .......... 114
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7.10.6.3 Connecting the Skype for Business Client with the Phone .............................. 117
7.10.7 Making Sure the Phone/ Skype for Business Client are Paired ...................................... 117
7.10.7.1 Making Sure Skype for Business Client is Paired ............................................ 117
7.10.7.2 Making Sure the Phone is Paired ..................................................................... 118
7.11 Using BToE Functions ................................................................................................... 119
7.11.1 Signing in to the Phone from the Skype for Business Client ........................................... 119
7.11.2 Making a Call (Click-to-Dial) ............................................................................................ 120
7.11.3 Answering a Call .............................................................................................................. 120
7.11.4 Establishing a Unified Communications Call Conference ............................................... 121
7.11.5 Transferring a Call ........................................................................................................... 123
7.11.6 Switching the Primary Audio Device ................................................................................ 123
7.11.7 Routing Voice from a Video Call to the Phone ................................................................ 125
7.12 Viewing and Playing Voicemail Messages .................................................................... 126
7.12.1 Sending an Incoming Call Directly to Voicemail .............................................................. 127
8 Troubleshooting ...................................................................................................... 129
8.1 Uploading Logs to Microsoft Server for Support Purposes ............................................ 130
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List of Figures
Figure 2-1: Front View ...................................................................................................................................... 14
Figure 2-2: Rear View ....................................................................................................................................... 16
Figure 2-3: Cabling ........................................................................................................................................... 17
Figure 3-1: Touch Screen in Idle State ............................................................................................................. 21
Figure 3-2: Menu Screen .................................................................................................................................. 23
Figure 3-3: Menus ............................................................................................................................................. 24
Figure 3-4: Alphanumerical Selection ............................................................................................................... 25
Figure 3-5: Entering a Symbol (e.g., a dot) ...................................................................................................... 26
Figure 3-6: Reverting to Letters (e.g., abc) ...................................................................................................... 26
Figure 3-7: Login ............................................................................................................................................... 31
Figure 3-8: Web Interface – Home Page .......................................................................................................... 31
Figure 3-9: Sign-in – Content Blocked Page .................................................................................................... 32
Figure 3-10: Sign-in – Windows Security Prompt ............................................................................................. 32
Figure 3-11: Windows Security Prompt ............................................................................................................ 33
Figure 3-12: Sign-out ........................................................................................................................................ 33
Figure 7-1: InstallShield Wizard – Preparing to Install ................................................................................... 104
Figure 7-2: Welcome to the InstallShield Wizard ........................................................................................... 104
Figure 7-3: License Agreement ...................................................................................................................... 105
Figure 7-4: License Agreement ...................................................................................................................... 105
Figure 7-5: Destination Folder ........................................................................................................................ 106
Figure 7-6: Change Current Destination Folder ............................................................................................. 106
Figure 7-7: Ready to Install ............................................................................................................................ 107
Figure 7-8: Installing AudioCodes Better2Gether ........................................................................................... 107
Figure 7-9: InstallShield Wizard Completed ................................................................................................... 108
Figure 7-10: AudioCodes Icon in Taskbar ...................................................................................................... 108
Figure 7-11: Control Panel>Programs>AudioCodes Better2Gether .............................................................. 109
Figure 7-12: Computer Management > Services and Applications ................................................................ 109
Figure 7-13: Device Manager > AudioCodes B2GoE USB Driver ................................................................. 110
Figure 7-14: Popup Menu ............................................................................................................................... 111
Figure 7-15: About AC BToE .......................................................................................................................... 111
Figure 7-16: TCP Port ..................................................................................................................................... 111
Figure 7-17: AC BToE TCP Port .................................................................................................................... 112
Figure 7-18: Popup Menu ............................................................................................................................... 114
Figure 7-19: Phone Pairing ............................................................................................................................. 114
Figure 7-20: AC BToE Failed Indication ......................................................................................................... 114
Figure 7-21: AC BToE is Connected Indication .............................................................................................. 114
Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled .................................................. 115
Figure 7-23: BToE Disconnected ................................................................................................................... 115
Figure 7-24: Popup Menu: BToE Disconnected ............................................................................................. 115
Figure 7-25: Start > Programs > AudioCodes > BToE Controller .................................................................. 116
Figure 7-26: Skype for Business Sign-in Request Prompt ............................................................................. 117
Figure 7-27: Primary Device: Phone .............................................................................................................. 123
Figure 7-28: Primary Device: Speaker ........................................................................................................... 124
Figure 7-29: Primary Device: Headset ........................................................................................................... 124
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User's Manual Contents
List of Tables
Table 2-1: Font View Description ..................................................................................................................... 14
Table 2-2: Rear View Description ..................................................................................................................... 16
Table 3-1: Touch Screen in Idle State .............................................................................................................. 21
Table 3-2: Softkey Descriptions ........................................................................................................................ 22
Table 3-3: Menu Descriptions ........................................................................................................................... 23
Table 3-4: Displayed Messages Indicating Processes In Progress ................................................................. 34
Table 5-1: Time Zones...................................................................................................................................... 43
Table 5-2: Screen Brightness Options .............................................................................................................. 44
Table 5-3: Presence Statuses .......................................................................................................................... 71
Table 5-4: Meeting Status ................................................................................................................................ 74
Table 8-1: Troubleshooting ............................................................................................................................. 129
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User's Manual 8 Document #: LTRT-14820
User's Manual Notices
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2017 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: Jun-26-2017
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,
IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,
VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond
are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks
are property of their respective owners. Product specifications are subject to change without
notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly
appreciated.
Version 3.0.1 9 450HD IP Phone
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Related Documentation
Document Name
400HD Series IP Phones for Microsoft Skype for Business Release Notes
400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual
450HD IP Phone for Microsoft Skype for Business Quick Guide
400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note
User's Manual 10 Document #: LTRT-14820
User's Manual 1. Introduction
1 Introduction
AudioCodes' 450HD IP Phone is a high-end, executive phone model delivering high-definition
enterprise voice within Skype for Business unified communications environments.
The main feature differentiating this model from the other IP phone models in AudioCodes'
400HD IP Phones Series is its large (800 x 400), graphical, high-resolution, 5-inch color touch
(TFT) screen with an intuitive touch-oriented user interface design. This touch screen user
interface enables up to eight Function Keys with multi-lingual support.
The phone supports Gigabit Ethernet (GbE or 1 GigE). The phone also features support for two
USB headsets and an expansion module is in the roadmap. Skype for Business certification is
pending.
1.1 Highlights
Highlighted features of the 450HD model are:
Eight lines, two concurrent calls per line
Graphical 5" high-resolution color TFT touch screen (800 x 400)
Highly intuitive, touch-oriented user interface enabling up to 8 Function softkeys and
extensive unified communications functionality
Multi-lingual support
Two USB headsets, two GbE interfaces supported
Expansion module support (roadmap)
Skype for Business certification (pending)
Conferencing and multi-call management, contacts’ photos display, and more.
High-definition call quality with SILK voice coder support
Part of AudioCodes' IP phone management which defines it as an IT-managed entity.
1.2 Unified Communications
Designed specially for use within unified communications environments, including Skype for
Business Online, the 450HD provides built-in support for the industry’s leading voice codecs,
including SILK, to offer high voice quality even under poor network conditions.
1.3 Management
Along with the other members of the AudioCodes 400HD IP phone family, it can be deployed as
part of a fully managed IP phone solution, with unique and complete centralized device life-cycle
management courtesy of AudioCodes' IP phone management utilities for managing end-user
desktop devices.
Read this User’s Manual carefully to learn how to operate the product and take full advantage of
its rich feature set.
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User's Manual 12 Document #: LTRT-14820
User's Manual 2. Setting up the Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, ensure that the following items are present and undamaged:
Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
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3
Navigation
1
3 4 5
7
8 9 15
16
17
18
13
12 2 10
14 6 11
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
Figure 2-1: Front View
`
Table 2-1: Font View Description
Item # Label/Name Description
1 Ring LED
TFT touch
2
screen
Indicates phone status:
Green: Idle state
Flashing blue: Incoming call (ringing)
Red: Answered call
Thin Film Transistor touch screen, a type of LCD (Liquid Crystal Display)
interactive screen which displays calling information and lets you configure
phone features by touching the glass.
Press the button's upper rim to scroll up menus/items in the touch screen.
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User's Manual 2. Setting up the Phone
Control / OK
Press the button's lower rim to scroll down.
OK
4
Voicemail
6
MENU
Accesses menus:
7
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
8
Kensington lock
Allows locking the device.
9
TRANSFER
Transfers a call.
10
HOLD
Places an active call on hold.
11
Alphanumerical
Keypad
Keys for entering numbers, alphabetical letters and symbols (e.g., colons)
12
Microphone
Allows talking and listening. The network administrator can disable it if
required.
13
SPEAKER
Activates the speakerphone, allowing a hands-free conversation.
14
HEADSET
Activates a call using an external headset.
15
MUTE
Mutes a call.
16
17
▲ VOL
ring tone and call progress tones.
▼ VOL
18
x
Cancel an action, such as dialing a number, after beginning it.
Item # Label/Name Description
Press the button's left or right rim to move the cursor left or right (when
editing a contact number for example).
Press
to select a menu/item/option.
Retrieves voicemail messages.
5 CONTACTS
Press to directly access the 'Favorites' directory. Other directories can be
accessed from the 'Favorites' screen.
Call Log
Calendar
Keys
Settings
Device Status
Administration
Favorites
Log upload.
Increases or decreases the volume of the handset, headset, speakerphone,
Version 3.0.1 15 450HD IP Phone
2.2.2 Rear View
1 2 3 4 5
2
3 4 5
1
The rear view of the phone is shown in the figure below and described in the table below.
450HD IP Phone
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
Handset jack, i.e., port RJ-9, to connect the handset.
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
power to the phone is supplied from the Ethernet cable (draws power
from either a spare line or a signal line).
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
12V DC power jack that connects to the AC power adapter.
Headset jack, i.e., RJ-9 port that connects to an external headset.
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User's Manual 2. Setting up the Phone
1
2 4 5
6
7
3
2.3 Cabling
This section covers how to cable your phone. Use the figure and table below as reference.
Figure 2-3: Cabling
Action Description
Connect one of the two USB ports to a headset [optional].
Connect the phone's RJ-9 port to the handset cord's longer, straight end.
Connect the handset to the handset cord's short, straight end.
Connect the phone’s power socket labelled DC 12V to the connector tip of the AC power
adapter. Connect the two-prong AC adapter directly to the electrical wall outlet.
When the phone powers up, all the LEDs momentarily light up.
Connect the phone's RJ-9 headset jack to a headset [optional]
Connect the RJ-45 PC port to a computer/laptop, using a CAT 5 / 5e straight-through
Ethernet cable
Connect the phone's RJ-45 LAN port to your LAN network (LAN port or LAN switch/router)
using a CAT 5 / 5e Ethernet cable.
Internal use only. FAEs use the port to debug and troubleshoot the phone - after connecting
the AUX (auxiliary) port to a terminal monitor with a serial cable.
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Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no
AC adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
2.4 Mounting the Phone
The phone can be mounted on a:
Desk (see Section 2.4.1 below)
Wall (see Section 2.4.2 on page 19)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Desktop Mounting
This section shows how to mount the phone on a flat surface like a desk.
To mount the phone on a flat surface like a desk:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's stand, identify outer notches.
3. On the phone's base, identify outer rails.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
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User's Manual 2. Setting up the Phone
2.4.2 Wall Mounting
This section shows how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 18) only
now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails
of the phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC/laptop cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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User's Manual 3. Getting Started
3 Getting Started
This section gets you started with the phone. The phone features a touch screen, providing an
intuitive, menu-driven user interface for configuring the device and viewing call information.
This section shows how to use the phone’s touch screen but before using it, you must sign in.
3.1 Getting Acquainted with the Phone's Touch Screen
This section gets you acquainted with the phone's touch screen.
The figure below shows the touch screen in idle state.
Figure 3-1: Touch Screen in Idle State
Reference:
Table 3-1: Touch Screen in Idle State
Reference Description
Presence status (Available, Busy, Do not disturb, Away, or Be right back).
See Section 5.18 on page 71 for details.
User name and phone number configured by your network administrator using the Web
interface.
Softkeys; to activate a softkey, touch its icon located in the screen.
See Table 3-2 for softkey descriptions.
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)
server, enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by
your network administrator.
Softkeys (see the next page).
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Corporate or Personal
Displayed after selecting a call log (for example). If selected, the details of a logged call are
3.2 Softkeys
The table below describes the softkeys displayed in the touch screen. Touch a softkey to activate.
Table 3-2: Softkey Descriptions
Softkey Description
Meet Now Initiates a Skype for Business server based phone conference.
Missed Displays missed calls.
Forward Automatically forwards calls.
Status Lets you sets your presence status: Available, Busy, Do not disturb, Away, Be right back.
Sign in
/Sign out
Directory Displayed after lifting the handset (for example). Allows access to the
Call Log Displayed after lifting the handset (for example). Allows access to the Call Logs.
Select Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
BToE Displayed after pressing the MENU hard key. Generates a code for manually pairing the
A/a/1 Displayed to allow switching between abc, ABC, Abc, 123, or T9 when inputting.
Save Saves settings. Displayed after pressing Forward > Forward to a number and then entering
Cancel Cancels the currently initiated call or configuration.
Dial Displayed after a number is keyed, a directory contact is selected, or a logged call is
Clear Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Call Menu Displayed after a number is dialed and answered on the other side, and after you answer a
Conference Displayed (1) after a number is dialed and the call is answered on the other side and (2)
Sign in is displayed if you haven't signed in yet, in the idle screen.
Sign out is displayed if you touch the Status softkey after signing in.
Directory.
phone with Skype for Business client, for unified communications.
the number to which to forward to (for example).
selected.
call. Displays the Call Menu.
after you answer a call. Touching the softkey opens the ADD PARTICIPANT screen.
BXfer Displayed (1) after a number is dialed and the call is answered on the other side and (2)
after a call is answered. Lets you transfer the call in a blind transfer.
URL Displayed after lifting the handset (for example). Enables calling a URL.
Detail
displayed (Time, Date, etc.).
Favorite Displayed in the Call Details screen. Allows adding the person to the Favorites directory.
End Displayed after pressing the Dial softkey (for example). Ends the call.
Back Displayed after pressing the MENU hard key (for example). Returns to the previous screen.
Edit Displayed after you select a contact to be edited (for example).
Delete Displayed after pressing the MENU hard key on the phone and then selecting Call Log (for
example).
Silent Displayed when the phone rings on an incoming call. Lets you silence the ring.
Reject Displayed when the phone rings, alerting to an incoming call. Lets you reject the call.
Accept Displayed when the phone rings, alerting to an incoming call. Lets you accept the call.
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User's Manual 3. Getting Started
to obtain information about the device's network status, firmware version, release
3.3 Navigating the Phone Menu
The MENU hard key on the phone lets you configure settings and access information. Press the
key to view the phone's Menu screen.
Figure 3-2: Menu Screen
Touch a menu to perform actions described in the table below (from left to right).
Table 3-3: Menu Descriptions
Menu Description
Call Log Accesses logged calls (All Calls, Missed Calls, Received Calls and Dialed Calls)
Favorites Accesses the 'Favorites' directory.
Keys
Settings Used to customize phone settings and upload logs to Microsoft server.
Administration
Device Status
BToE
Calendar
Used to configure Function Keys as Speed Dial, Speed Dial+BLF, Key Event, or
VocaNOM.
Used to perform administrative tasks such as configure network settings, restore
defaults and restart.
Used
and location.
Used to set up unified communications between the phone and your pc/laptop based
Skype for Business client.
Used to view meetings scheduled in the calendar for that day (integrated with Skype
for Business client).
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Settings
Missed Calls
Received Calls
Dialed Calls
Language
Ring Tone
Call Waiting
LCD Brightness
Answer Device
All Calls
Keys
Favorites
Call Log
Device Status
Network Status
Firmware Version
Administration
Log Upload
Release Information
Date and Time
Outbound Proxy
Forward settings
Device Security
Location Information
BToE
Calendar
Function Keys
Location
The figure below shows the phone's menus.
Figure 3-3: Menus
Note: Administration is intended for network administrators only. It is password protected.
See the Administrator’s Manual for details.
To navigate to a menu item:
Press the navigation control button's upper, lower, left or right rim, or press the item's
number, e.g., open the Settings menu and press 4 to navigate to Forward Settings.
To select a menu item:
Press the navigation control's OK button or touch the item.
To cancel and move to a previous menu level:
Touch the Back softkey.
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User's Manual 3. Getting Started
3.4 Selecting an Alphanumerical Mode
The keypad lets you enter alphabetical letters, numbers or symbols, and to switch between them.
To select a number, letter or symbol (e.g., lower case letters):
1. When configuring a contact, for example, touch the A/a/1 softkey:
Figure 3-4: Alphanumerical Selection
You can also access the mode menu by pressing the # key on the keypad. Successively press
the # key to navigate in the mode menu.
2. From the mode menu, navigate to and select:
• abc = lower case letters
• ABC = upper-case letters
• Abc = first-letter upper case, the rest lower case
• 123 = numerical mode (i.e., numbers)
3. Select abc (for example) and then on the keypad, press 2 (for example); a is entered.
Successively press 5 three times; l is entered (pressing it once produces j, twice produces
k). Similarly, enter a and finally n.
To enter a symbol (e.g., dot or @ or hyphen):
1. Touch the A/a/1 softkey and navigate to abc (mandatory).
2. Press the 1 key on the keypad; a period / full stop is entered. Immediately press the 1 key
again; a backslash is entered.
3. Pressing successively produces the following symbols:
Symbol Explanation Symbol Explanation
. Dot * Star sign
\ Backslash = Equal sign
@ At | Separator
; Semi-colon ( Open parenthesis
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Symbol Explanation Symbol Explanation
: Colon ) Close parenthesis
# Pound { Open parenthesis
$ Dollar } Close parenthesis
% Percentage [ Open square parenthesis
^ Caret ] Close square parenthesis
& Ampersand " Double quotation marks
! Exclamation mark ' Single quotation mark
? Question mark > Greater than
+ Plus < Less than
- Hyphen , Comma
_ Underscore / Forward slash
~ Approximates
Note that the asterisk (*) symbol is entered directly using the star key.
Figure 3-5: Entering a Symbol (e.g., a dot)
To revert to letters (e.g., abc):
Make sure the phone is in abc mode and successively press the PQRS key three times to
produce r (for example):
Figure 3-6: Reverting to Letters (e.g., abc)
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User's Manual 3. Getting Started
3.5 Signing In
This section shows how to sign in.
To sign in:
In the Offline screen, touch the Sign in softkey; the Sign-in options are displayed:
PIN code - see Section 3.5.1
User name and Password - see Section 3.5.2
Web - see Section 3.5.3
Note:
• After signing out, the next time you sign in the phone will present the option that was used
to sign in before signing out.
• If a user signs out and another signs in, the phone presents empty Speed Dials and empty
Call Logs to the newly signed-in user. The Speed Dials and Call Logs of the signed-out
user are not saved on the phone.
3.5.1 Signing in with PIN Code
This section shows how to sign in with the PIN code and phone number. The PIN code is
provided by your network administrator.
To sign in with the PIN code:
1. In the 'Sign-in options' screen shown above, select the PIN Code option.
2. Enter your phone number.
3. Navigate down and enter your PIN code (obtainable from the network administrator).
To switch from numbers to alphabetical letters and symbols, see Section 3.4.
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4. Touch the Sign in softkey; after signing in successfully, the New Device Lock Code screen
opens (see Section 4 for details).
3.5.2 Signing in with User Name and Password
This section shows how to sign in with User Name and Password.
To sign in with User Name and Password:
1. In the 'Sign-in options' screen, select User name and Password.
Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username,
or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only
allowed for on-premises sign-in. Online sign-in must be in the following format:
• Sign-in address, i.e., SIP URI. To switch from letters of the alphabet to symbols such as
@, - and period, see Section 3.4.
• User name, in UPN (User Principal Name) format, i.e., the way the user's name appears in
their e-mail address listed in the Active Directory: username@domain.com
• User’s network IT password (the same password you use to access your PC)
2. Touch the Sign in softkey; after signing in successfully, the New Device Lock Code screen
opens (see Section 4 for details).
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3.5.3 Signing in with the Cloud PBX Web Option
This section shows how to sign in with the Cloud PBX Web option, a.k.a. Device Pairing. Signing
in with this option enables connectivity to Microsoft's Cloud PBX, Microsoft's cloud-hosted version
of enterprise voice.
Note: Applies only to Microsoft Cloud PBX users using the 450HD phone.
The option exempts users from having to laboriously key in their user name and password
using the phone keypad. If the option is selected, a URL and a Pairing Code are displayed:
Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web
page. Sign-in to Microsoft's Cloud PBX is then performed.
3.6 Signing Out
This section shows how to sign out.
To sign out:
1. In the idle screen, touch the Status softkey.
2. In the Status screen touch the Sign out softkey.
You're signed out and returned to the idle screen displaying the Sign in softkey.
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Note: If a user signs out and another signs in, the phone presents empty Speed Dials and
empty Call Logs to the newly signed in user. The Speed Dials and Call Logs of the signed out
user are not saved on the phone.
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