AudioCodes 445HD IP Phone User Manual
User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone
Generic SIP
Version 3.4.3
User's Manual Contents
Table of Contents
1 Introducing the 445HD IP Phone ................................................................................ 9
1.1 445HD IP Phone with Wi-Fi............................................................................................. 9
1.2 About AudioCodes' Series of High Definition IP Phones ................................................. 9
1.3 Cutting Edge Voice Quality & HD VoIP ........................................................................... 9
2 Setting up the Phone ................................................................................................. 11
2.1 Unpacking ..................................................................................................................... 11
2.2 Device Description ........................................................................................................ 11
2.2.1 Front View ..................................................................................................................... 11
2.2.2 Rear View ..................................................................................................................... 13
2.3 Cabling.......................................................................................................................... 14
2.4 Mounting the Phone ...................................................................................................... 15
2.4.1 Desktop Mounting ......................................................................................................... 15
2.4.1.1 Routing the Handset Cable ............................................................................. 15
2.4.2 Wall Mounting ............................................................................................................... 15
3 Getting Started........................................................................................................... 17
3.1 Getting Acquainted with the Phone Screen ................................................................... 17
3.2 Softkeys ........................................................................................................................ 18
3.3 Navigating the Phone Menu .......................................................................................... 19
3.4 Switching between Letters | Numbers ........................................................................... 20
3.5 Switching to Symbols .................................................................................................... 21
4 Configuring a Line ..................................................................................................... 23
4.1 Connecting to Wi-Fi....................................................................................................... 23
4.2 Displayed Messages ..................................................................................................... 25
5 Customizing the Phone ............................................................................................. 27
5.1 Changing the Language ................................................................................................ 27
5.2 Selecting Ring Tone ...................................................................................................... 27
5.3 Enabling Call Waiting .................................................................................................... 29
5.4 Handling Simultaneous Incoming Calls ......................................................................... 29
5.5 Configuring Call Forwarding .......................................................................................... 31
5.6 Making Sure the NTP Server is Enabled ....................................................................... 33
5.7 Configuring Screen Brightness ...................................................................................... 35
5.8 Selecting an Audio Device ............................................................................................ 36
5.9 Adjusting Volume .......................................................................................................... 37
5.9.1 Adjusting Ring Volume .................................................................................................. 37
5.9.2 Adjusting Tones Volume ................................................................................................ 37
5.9.3 Adjusting Handset Volume ............................................................................................ 38
5.9.4 Adjusting Speaker Volume ............................................................................................ 38
5.9.5 Adjusting Headset Volume ............................................................................................ 39
5.10 Managing your Personal Directory ................................................................................ 39
5.10.1 Adding a Contact to the Personal Directory.................................................................... 39
5.10.2 Editing Contact Information ........................................................................................... 40
5.10.3 Deleting a Contact from the Personal Directory .............................................................. 41
5.10.4 Searching for a Contact in the Personal Directory .......................................................... 43
5.10.4.1 Selecting A/a/1 Input....................................................................................... 44
5.11 Configuring a Function Key for Speed Dialing ............................................................... 45
5.11.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR ............................. 46
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5.11.2 Configuring a Speed Dial Key through the Personal Directory ........................................ 46
5.11.3 Configuring a Speed Dial Key in the Sidecar Fields ....................................................... 46
5.11.4 Editing a Speed Dial ...................................................................................................... 47
5.11.5 Deleting a Speed Dial .................................................................................................... 47
5.12 Programmable Softkeys (PSKs) .................................................................................... 48
5.13 Configuring a PSK for a Customized UI Experience ...................................................... 48
5.14 Configuring a Function Key for Paging .......................................................................... 50
5.15 Configuring a Programmable Key for Speed Dialing ..................................................... 52
5.15.1 Deleting a Speed Dial .................................................................................................... 53
5.16 Configuring a Programmable Key for Paging ................................................................ 54
5.17 Configuring a Programmable Key for a Key Event ........................................................ 55
5.17.1 Deleting a Key Event ..................................................................................................... 56
6 Performing Basic Operations ................................................................................... 57
6.1 Using Audio Devices ..................................................................................................... 57
6.2 Making Calls ................................................................................................................. 57
6.2.1 Dialing ........................................................................................................................... 58
6.2.2 Redialing ....................................................................................................................... 59
6.2.3 Dialing a Missed Call ..................................................................................................... 60
6.3 Answering a Call ........................................................................................................... 60
6.4 Rejecting an Incoming Call............................................................................................ 61
6.5 Silencing an Incoming Call ............................................................................................ 61
6.6 Making a New Call Even Though a Call is Coming in .................................................... 62
6.7 Ending an Established Call ........................................................................................... 62
6.8 Viewing Missed, Received and Dialed Calls .................................................................. 63
6.9 Using Multiple Lines ...................................................................................................... 65
6.9.1 Choosing a Line ............................................................................................................ 65
6.9.2 Making a Call on a Line ................................................................................................. 65
6.9.3 Making Two Calls on a Line ........................................................................................... 65
6.9.4 Making Multiple Line Calls ............................................................................................. 66
6.9.5 Toggling Between Multiple-Line Calls ............................................................................ 66
6.9.6 Toggling Between Calls on the Same Line ..................................................................... 66
6.9.7 Answering Calls ............................................................................................................ 67
6.9.8 Ending Calls .................................................................................................................. 67
6.10 Paging a Group ............................................................................................................. 67
6.10.1 Receiving an Incoming Paging Call................................................................................ 67
6.10.1.1 If Paged when in a Regular Call and Barge-in is Disabled ............................... 68
6.10.1.2 If Paged when in a Regular Call and Barge-in is Enabled ................................ 69
7 Performing Advanced Operations ........................................................................... 71
7.1 Answering Waiting Calls
7.2 Placing Calls On Hold ................................................................................................... 73
7.3 Calling a Contact Listed in the Directory........................................................................ 73
7.4 Enabling Auto Redial..................................................................................................... 73
7.5 Handling Multiple Incoming Calls .................................................................................. 74
7.6 Using a Speed Dial to Call ............................................................................................ 75
7.7 Transferring Calls .......................................................................................................... 75
7.7.1 Performing a Blind Transfer ........................................................................................... 75
7.7.2 Performing a Consultation Transfer ............................................................................... 77
7.7.3 Merging Calls into a Conference Call ............................................................................. 78
7.7.4 Leaving a 3-Way Conference You Set up without Disconnecting the Others .................. 79
............................................................................................... 71
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User's Manual Contents
7.8 Activating Do Not Disturb .............................................................................................. 79
7.9 Retrieving Voice Mail Messages ................................................................................... 81
7.10 Parking a Call................................................................................................................ 82
7.11 BLF Call Pickup ............................................................................................................ 83
7.12 Managing a Conference ................................................................................................ 83
7.13 Muting Your Speaker, Handset or Headset ................................................................... 85
7.14 Configuring a Default Audio Device ............................................................................... 85
7.15 Configuring Bluetooth on the Phone .............................................................................. 87
A Specific Third-Party Features ................................................................................... 91
A.1 Ribbon Communications Genband SLA ........................................................................ 91
A.1.1 Configuring Shared Line Appearance ............................................................................ 91
A.1.2 Configuring a Call Pickup Group .................................................................................... 91
A.1.3 Configuring BLFs........................................................................................................... 91
A.2 BroadSoft ...................................................................................................................... 92
A.2.1 Shared Call Appearance................................................................................................ 92
A.2.1.1 Demonstrating the SCA Feature's Capabilities ................................................ 93
A.2.2 Monitored Lines Based on BroadSoft's BroadWorks BLF Service .................................. 96
A.2.3 Using Xsi Interface Services .......................................................................................... 96
A.2.3.1 Call Center List ............................................................................................... 96
A.2.3.2 Contact Synchronization ................................................................................. 97
A.2.3.3 Call Log Synchronization ................................................................................ 97
A.2.4 Configuring the 'Forward No Reply' Timeout as Number of Rings .................................. 97
A.2.5 Automatically Receiving an External Line ...................................................................... 97
A.2.6 Limiting Configuration of Function Keys as Line Keys .................................................... 97
A.2.7 Viewing VOICEMAIL Indications Per Line ...................................................................... 97
A.2.8 Listening in Capability for Call Center Supervisors ......................................................... 98
A.2.9 Recording an Agent's Welcome Greeting....................................................................... 98
A.3 Genesys' Contact Centers ............................................................................................ 99
A.3.1 Using the BroadSoft ACD .............................................................................................. 99
A.3.1.1 Setting Unavailability Status............................................................................ 99
A.3.1.2 Setting Availability Status................................................................................ 99
A.3.2 Presence Management ............................................................................................... 100
A.3.3 Logging In ................................................................................................................... 100
A.3.4 Logging Out ................................................................................................................ 100
A.3.5 Configuring Do Not Disturb (DnD) ................................................................................ 100
A.3.6 Configuring Automatic Forwarding ............................................................................... 100
A.3.7 Listening in Capability for Call Center Supervisors ....................................................... 101
A.3.8 Setting up a Remote Conference ................................................................................. 101
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List of Figures
Figure 2-1: Front View................................................................................................................................. 12
Figure 2-2: Rear View ................................................................................................................................. 13
Figure 2-3: Cabling ..................................................................................................................................... 14
Figure 3-1: Phone Screen in Idle State ........................................................................................................ 17
Figure 3-2: Phone Menu ............................................................................................................................. 19
Figure 3-3: Switching between Letters | Numbers ........................................................................................ 20
Figure 3-4: Entering a Symbol, e.g., a dot ................................................................................................... 21
Figure 3-5: Reverting to Letters, e.g., abc.................................................................................................... 22
Figure A-1: SCA .......................................................................................................................................... 92
Figure A-2: Two 440HD Phones in the SCA Group ..................................................................................... 93
Figure A-3: Phones in the SCA Group Ring, Alerting to an Incoming Call .................................................... 94
Figure A-4: Phone 1 after Answering the Incoming Call ............................................................................... 94
Figure A-5: Phone 2 after Phone 1 Answers ................................................................................................ 95
List of Tables
Table 2-1: Font View Description................................................................................................................. 12
Table 2-2: Rear View Description ................................................................................................................ 13
Table 3-1: Phone Screen in Idle State ......................................................................................................... 17
Table 3-2: Softkeys ..................................................................................................................................... 18
Table 4-1: Displayed Messages Indicating Processes In Progress............................................................... 25
Table 5-1: Screen Brightness Options ......................................................................................................... 35
Table A-1: LED Behaviors on an IP Phone in an SCA Group ....................................................................... 93
Table A-2: Genesys Contact Center Phones' BroadSoft ACD ...................................................................... 99
User's Manual 6 Document #: LTRT-14850
User's Manual Notices
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy
of printed material after the Date Published nor can it accept responsibility for errors or omissions.
Updates to this document can be downloaded from https://www.audiocodes.com/library/technical-
documents.
This document is subject to change without notice.
Date Published: July-07-2020
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia,
Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD,
Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks
or registered trademarks of AudioCodes Limited All other products or trademarks are property of
their respective owners. Product specifications are subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes
products and for contact information, please visit our Web site at
https://www.audiocodes.com/services-support/maintenance-and-support.
Stay in the Loop with AudioCodes
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://online.audiocodes.com/documentation-feedback.
Version 3.4.3 7 445HD IP Phone
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Related Documentation
Document Name
400HD Series IP Phones Release Notes – Generic SIP.
400HD Series IP Phones Administrator’s Manual - Generic SIP.
445HD IP Phone Quick Guide - Generic SIP.
400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note
User's Manual 8 Document #: LTRT-14850
User's Manual 1. Introducing the 445HD IP Phone
1 Introducing the 445HD IP Phone
AudioCodes' 445HD IP Phone – Generic SIP is based on AudioCodes High Definition voice
technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls.
The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The 445HD
includes an integrated, dedicated LCD sidecar displaying contacts and their presence.
The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large, color,
multi-language graphic Liquid Crystal Display (LCD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference
calls, etc.
AudioCodes IP phones can be offered as part of our of Managed IP Phones solution which defines
the phone as an IT-managed entity and delivers unique and complete lifecycle management of
end-user desktop devices.
Read this User’s Manual carefully to learn how to operate the product and take advantage of its
rich feature set.
1.1 445HD IP Phone with Wi-Fi
The UC445HDEG-BW and UC445HDEPSG-BW models of the 445HD phone can connect to an
Access Point via Wi-Fi. The Wi-Fi interface can be used when the phone is installed in an
environment free of LAN/cables, to perform VoIP calls over Wi-Fi. See Section 4.1 for more
information.
1.2 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients, Media
Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes Series of
High Definition IP Phones enable Systems Integrators and end-customers to build end-to-end
solutions that rely on AudioCodes’ technological advantage and proven track record in providing
state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a growing
demand for High Definition VoIP solutions in end-user phones and terminals, improving the
productivity and efficiency of business communications with new quality standards set by the High
Definition voice technology.
1.3 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software, AudioCodes’
IP Phones are designed to utilize wideband coders. The phones feature enhanced proprietary
capabilities such as packet loss concealment, high quality wideband acoustic echo canceler, and
low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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User's Manual 10 Document #: LTRT-14850
User's Manual 2. Setting up the Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, make sure the following items are present and undamaged:
IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
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1
Ring LED
Flashing blue light visually indicates an incoming call.
2
Function Keys
33 Function Keys that users can configure for Speed Dials, Paging, Lines,
VocaNOM, Parking Lots or Key Events.
3
Screen
Interactive screen displaying calling information and letting you configure
phone features.
4
Softkeys
See Section 3.2 for details on the four softkeys and the available functions
they offer.
5
Navigation
Press the upper rim to scroll up menus/items in the screen. Press the lower
a menu/item/option.
6
Voicemail
Retrieves voicemail messages.
7
CONT ACTS
Press to open the ‘Personal Directory’.
8
MENU
Accesses menus: (1) Call Log (2) Contacts (3) Keys (4) Settings
(5) Administration (6) Status
9
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
10
Kensington lock
Allows locking the device.
11
TRANSFER
Transfers a call.
12
HOLD
Places an active call on hold.
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
Control / OK
rim to scroll down. Press the left or right rim to move the cursor left or right
(when editing a contact number for example). Press the OK button to select
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User's Manual 2. Setting up the Phone
13
Alphanumerical
Keypad
Keys for entering numbers, alphabetical letters and symbols (e.g., colons)
14
Microphone
Allows talking and listening. Network administrators can disable it if required.
15
SPEAKER
Activates the phone's speaker, allowing a hands-free conversation.
16
HEADSET
Activates a call using an external headset.
17
MUTE
Mutes a call.
▲ VOL
Increases or decreases the volume of the handset, headset, speaker, ring
▼ VOL
19
x
Cancel an action, such as dialing a number, after beginning it.
Programmable
Keys
Six Programmable Keys, three on each side of the screen, which users can
configure as a Speed Dial, Line, Key Event, VocaNOM or Parking Lot.
2
3
4
5
Item # Label/Name Description
18
20
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.
tone and call progress tones.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
1
Handset jack, i.e., RJ-9 port, to connect the handset.
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
power to the phone is supplied from the Ethernet cable (draws power
from either a spare line or signal line).
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
12V DC power jack that connects to the AC power adapter.
Headset jack, i.e., RJ-9 port that connects to an external headset.
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2.3 Cabling
Here's how to cable your phone.
445HD IP Phone
Figure 2-3: Cabling
Action Description
1
2
3
4
5
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable
Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet
cable
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the
phone powers up, all the LEDs momentarily light up
Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no
AC adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
User's Manual 14 Document #: LTRT-14850
User's Manual 2. Setting up the Phone
2.4 Mounting the Phone
The phone can be mounted on a:
Desk (see Section 2.4.1 below)
Wall (see Section 2.4.2)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Desktop Mounting
Here's how to place the phone on a desk or flat surface.
To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the rails
until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
2.4.2 Wall Mounting
Here's how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
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b. Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make
sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the
phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one another,
in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots
to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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User's Manual 3. Getting Started
1
2
3
3 Getting Started
Now you can get started with your phone. The phone's screen provides you with an intuitive, menudriven user interface for configuring the device and viewing call information.
3.1 Getting Acquainted with the Phone Screen
The figure below shows the phone’s screen in idle state.
Figure 3-1: Phone Screen in Idle State
Table 3-1: Phone Screen in Idle State
Reference Description
1
2
3
Presence status (Available, Busy, Do not disturb)
User name and phone number configured by your network administrator.
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)
server, enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by
your network administrator.
Softkeys. To activate one, press the hard key on the device, located below it,
corresponding to the softkey. See Table 3-2 for softkey descriptions.
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after
or merge a call if there
after
3.2 Softkeys
Here are descriptions of the softkeys that are displayed in the phone screen.
Table 3-2: Softkeys
Softkey Description
Missed
Forward
DnD
Contacts
Call Log
Select
A/a/1
Save
Cancel
Dial
Clear
Call Menu
Conf
BXfer
Displays missed calls.
Automatically forwards calls.
Do not Disturb (see Section 7.8).
Displayed after lifting the handset (for example). Opens the 'Personal Directory'.
Displayed after lifting the handset (for example).
Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
Enables switching between input modes: abc, ABC, Abc or 123.
Saves settings.
Cancels the currently initiated call or configuration.
Displayed after a number is keyed, a directory contact is selected, or a logged call is
selected.
Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Displayed after dialing a number and it's answered, and after you answer a call.
Displayed (1) after a number is dialed and the call is answered on the other side and (2)
you answer a call. Pressing it displays the ADD PARTICIPANT screen
are two calls.
Displayed (1) after a number is dialed and the call is answered on the other side and (2)
a call is answered. Lets you transfer the call in a blind transfer.
URL
Detail
End
Back
Edit
Delete
Silent
Reject
Accept
Displayed after lifting the handset (for example). Enables calling a URL.
Displayed after selecting a call log (for example). If selected, the details of a logged call are
displayed (Time, Date, etc.).
Displayed after pressing the Dial softkey (for example). Ends the call.
Displayed after pressing the MENU key (for example). Returns to the previous screen.
Displayed after you select a contact to be edited (for example).
Displayed after pressing the MENU key and then selecting Call Log (for example).
Displayed when the phone rings on an incoming call. Lets you silence the ring.
Displayed when the phone rings, alerting to an incoming call. Lets you reject the call.
Displayed when the phone rings, alerting to an incoming call. Lets you accept the call.
User's Manual 18 Document #: LTRT-14850
User's Manual 3. Getting Started
3.3 Navigating the Phone Menu
The MENU key on the phone lets you access information and configure settings shown in the figure
below. Press it to view call logs, configure speed dials, customize phone settings, determine device
status, perform administration and access 'Contacts'.
Figure 3-2: Phone Menu
Note: The Administration option is intended for network administrators only. It is password
protected. See the Administrator’s Manual for details.
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To access the menus:
Press the MENU key located on the device.
To navigate to menu items:
After opening the menu, press the navigation control button's lower rim -OR- press the menu
item's number, e.g., press 3 to navigate to Keys Configuration.
To select a menu or menu item:
Press the Select softkey or press the navigation control's OK button.
To cancel and move to a previous menu level:
Press the Back softkey.
3.4 Switching between Letters | Numbers
The keypad allows you to enter upper case letters, lower case letters and numbers, and to switch
from one mode to another.
To enter a contact's name (for example):
1. In the Add Contact screen, press the # key on the keypad.
Figure 3-3: Switching between Letters | Numbers
2. Press the # key successively to navigate to and select the mode:
• abc = lower case letters
• ABC = upper case letters
• Abc = first letter upper case, the rest lower case
• 123 = numbers
3. [For example] Select Abc mode and then on the keypad, press the 2 key; A is entered. Press
the 5 key three successive times; l is entered (once produces j, twice produces K). Similarly,
enter a and n.
User's Manual 20 Document #: LTRT-14850
User's Manual 3. Getting Started
3.5 Switching to Symbols
The keypad allows you to switch to symbols and to revert from symbols mode to letters or numbers
mode.
To enter a symbol (e.g., dot or @ or hyphen):
1. Press the # key successively to navigate to and select abc (mandatory).
2. Press the 1 key on the keypad; a period / full stop is entered. Immediately press the 1 key
again; a backslash is entered. Pressing successively produces the following symbols:
Symbol Explanation Symbol Explanation
. Dot * Star sign
@ At = Equal sign
\ Backslash ` Grave accent
, Comma | Separator
; Semi-colon ( Open parenthesis
: Colon ) Close parenthesis
# Pound { Open parenthesis
$ Dollar } Close parenthesis
% Percentage [ Open square parenthesis
^ Caret ] Close square parenthesis
& Ampersand " Double quotation marks
! Exclamation mark ' Single quotation mark
? Question mark > Greater than
- Hyphen < Less than
_ Underscore / Forward slash
~ Approximates
Note that the asterisk (*) symbol is entered directly using the star key.
Figure 3-4: Entering a Symbol, e.g., a dot
To revert to letters, e.g., abc:
Make sure you're in abc mode and successively press the 7 key three times to produce (for
example) r:
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Figure 3-5: Reverting to Letters, e.g., abc
User's Manual 22 Document #: LTRT-14850
User's Manual 4. Configuring a Line
4 Configuring a Line
See the Administrator’s Manual for information about configuring a line.
4.1 Connecting to Wi-Fi
Note: Applies only to 445HD phone models UC445HDEG-BW and UC445HDEPSG-BW .
The phone can connect to an Access Point via Wi-Fi. The Wi-Fi interface can be used when the
phone is installed in an environment free of LAN/cables, to perform VoIP calls over Wi-Fi.
To connect to Wi-Fi:
1. In the phone’s main menu, press the Networks icon -or- in the ‘Settings’ menu, navigate to
and select the Wi-Fi option.
If an Ethernet cable does not connect the 445HD phone to a LAN port, the phone displays a
‘LAN Link Failure’ message and a Networks softkey.
2. Alternatively access Wi-Fi settings via the MENU hard key > Settings > Wi-Fi Settings.
3. Enable | disable Wi-Fi by pressing the right rim | left rim of the navigation button on the phone.
Wi-Fi is disabled by default.
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4. After enabling Wi-Fi, the screen indicates the phone is ‘Searching for networks…’. The phone
then displays the available Wi-Fi Access Points. If necessary, press the Refresh softkey to
display more options.
5. After selecting a Wi-Fi Access Point, configure Access Point parameters.
6. After configuring the Wi-Fi parameters, press the Connect softkey and wait about 20-30
seconds for the phone to connect to Wi-Fi and receive an IP address; the Wi-Fi icon is then
displayed in the uppermost right corner of the screen:
7. Determine Wi-Fi status (network name, authentication method and Wi-Fi signal strength) from
the Wi-Fi Network Info screen (Device Status > Wi-Fi).
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User's Manual 4. Configuring a Line
4.2 Displayed Messages
Messages indicating processes in progress, displayed in the screen, include:
Table 4-1: Displayed Messages Indicating Processes In Progress
Message Description
Initializing Initializing
Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP)
Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP Acquiring an IP address from a DHCP server
Initializing Network Initializing the network
Downloading Firmware File Downloading a firmware file
Upgrading Firmware Upgrading the phone’s img firmware
Updating Configuration File Upgrading the phone’s cfg configuration file
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User's Manual 5. Customizing the Phone
5 Customizing the Phone
You can customize the phone screens to suit personal requirements for a friendlier user experience.
5.1 Changing the Language
The phone supports multiple languages. English is the default, but you can change it to any other.
To change the default:
Open the Languages screen (MENU key > Settings > Language), navigate to and select
the language you require and then press the displayed Save softkey.
5.2 Selecting Ring Tone
A ring tone can be selected to suit personal preference from a range of ring tones.
To select a ring tone:
Open the Ring Tone screen (MENU key > Settings > Ring Tone) and then navigate to and
select the ring tone of your choice and then Save.
As you navigate down the list a sample of each ring tone is played.
If line extensions are defined on your phone, you can assign a ring tone per line extension.
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To assign a ring tone per line extension:
1. Open the Ring Tone screen (MENU key > Settings > Ring Tone).
2. Navigate to and select the line extension for which to configure a ring tone.
3. In the Ring Tone screen that opens, select the ring tone of your choice and then Save.
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User's Manual 5. Customizing the Phone
5.3 Enabling Call Waiting
The phone lets you suspend a call that's in progress in order to accept another call coming in on
the line.
To enable or disable call waiting:
Open the Call Waiting screen (MENU key > Settings > Call Waiting), navigate to and select
Disable or Enable and then Save.
5.4 Handling Simultaneous Incoming Calls
If you're in a call and another party calls, or if two calls come in on your phone simultaneously, the
phone's screen displays both calls in a way which facilitates easy and efficient handling.
Simultaneous incoming calls:
When one of the incoming calls is answered:
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When a phone is in a call and another comes in:
Visual indications on the phone are:
The Ring LED in the upper right corner of the device flashes blue when a call comes in
The LED of the programmable key that is configured as an extension flashes green when a
call comes in on that extension (if there’s an available BLF for the line extension and the
server supports it)
The LED of the programmable key that is configured as an extension is illuminated red after
a call that comes in on that extension is answered (if there’s an available BLF for the line
extension and the server supports it)
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