AudioCodes 445HD operation manual
User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone for
Microsoft
®
Skype
™
for
Business
Version 3.1.1
User's Manual Contents
Table of Contents
1 Introducing the 445HD IP Phone .............................................................................. 11
1.1 About AudioCodes' Series of High Definition IP Phones ................................................. 11
1.2 Cutting Edge Voice Quality & HD VoIP ........................................................................... 11
2 Setting up the Phone ................................................................................................. 13
2.1 Unpacking ........................................................................................................................ 13
2.2 Device Description ........................................................................................................... 13
2.2.1 Front View .......................................................................................................................... 13
2.2.2 Rear View .......................................................................................................................... 15
2.3 Cabling ............................................................................................................................. 16
2.4 Mounting the Phone ......................................................................................................... 17
2.4.1 Desktop Mounting .............................................................................................................. 17
2.4.1.1 Routing the Handset Cable ................................................................................ 17
2.4.2 Wall Mounting .................................................................................................................... 17
3 Getting Started ........................................................................................................... 19
3.1 Getting Acquainted with the Phone Screen ..................................................................... 19
3.2 Softkeys ........................................................................................................................... 20
3.3 Navigating the Phone Menu ............................................................................................ 21
3.4 Switching between Letters | Numbers ............................................................................. 22
3.5 Switching to Symbols ....................................................................................................... 23
4 Signing In ................................................................................................................... 25
4.1 Signing in with PIN Code ................................................................................................. 25
4.2 Signing in with User Name and Password ....................................................................... 26
4.3 Signing in with the Web Sign-in (Cloud) Option ............................................................... 27
4.4 Signing in using the Web Login Option ............................................................................ 28
4.5 Signing in as a Common Area Phone (CAP) User .......................................................... 29
4.6 Signing Out ...................................................................................................................... 32
4.6.1 Signing out if the 'Sign out' Softkey is Removed from the Screen .................................... 32
4.7 Hot Desking ..................................................................................................................... 35
4.8 Displayed Messages ........................................................................................................ 36
5 Unlocking a Locked Phone ....................................................................................... 37
5.1 Manually Locking a Phone ............................................................................................... 38
5.2 Dialing Emergency Numbers if the Phone is Locked ....................................................... 39
6 Customizing the Phone ............................................................................................. 41
6.1 Changing the Language .................................................................................................. 41
6.2 Selecting Ring Tone ........................................................................................................ 41
6.3 Displaying Contacts Pictures ........................................................................................... 42
6.4 Enabling Call Waiting ....................................................................................................... 43
6.5 Handling Simultaneous Incoming Calls ........................................................................... 43
6.5.1 Configuring Busy on Busy ................................................................................................. 44
6.6 Configuring Call Forwarding ............................................................................................ 45
6.7 Making Sure the NTP Server is Enabled ......................................................................... 47
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6.8 Configuring Screen Brightness ........................................................................................ 49
6.9 Selecting an Answering Device ....................................................................................... 50
6.10 Configuring Location ........................................................................................................ 51
6.11 Uploading Logs to MS Server for Support ....................................................................... 52
6.12 Configuring an Outbound Proxy ...................................................................................... 52
6.13 Adjusting Volume ............................................................................................................. 54
6.13.1 Adjusting Ring Volume ...................................................................................................... 54
6.13.2 Adjusting Tone Volume ...................................................................................................... 54
6.13.3 Adjusting Handset Volume ................................................................................................ 55
6.13.4 Adjusting Speaker Volume ................................................................................................ 55
6.13.5 Adjusting Headset Volume ................................................................................................ 56
6.14 Managing Phone Directories ........................................................................................... 56
6.14.1 Accessing Directories ........................................................................................................ 57
6.14.2 Adding a Contact to the Personal Directory ...................................................................... 57
6.14.3 Editing Contact Information ............................................................................................... 58
6.14.4 Deleting a Contact from the Personal Directory ................................................................ 59
6.14.5 Adding a Person to Favorites from the Call Log ................................................................ 61
6.14.6 Removing a Person from Favorites ................................................................................... 62
6.14.7 Adding a Distribution Group to Favorites ........................................................................... 63
6.14.8 Searching for a Contact in the Personal Directory ............................................................ 64
6.14.9 Searching for a Contact in the Corporate Directory using T9 ............................................ 65
6.14.9.1 Changing from T9 Input to A/a/1 Input ............................................................... 66
6.15 Configuring a Function Key for Speed Dialing ................................................................. 67
6.15.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR .............................. 68
6.15.2 Editing a Speed Dial .......................................................................................................... 68
6.15.3 Deleting a Speed Dial ........................................................................................................ 68
6.16 Configuring a Function Key for Paging ............................................................................ 69
6.17 Configuring a Programmable Key for Speed Dialing ....................................................... 70
6.17.1 Deleting a Speed Dial ........................................................................................................ 71
6.18 Configuring a Programmable Key for Paging .................................................................. 72
6.19 Configuring a Programmable Key as a Key Event .......................................................... 73
6.19.1 Configuring a Programmable Key as a VocaNOM Dial ..................................................... 75
6.19.2 Deleting a Key Event ......................................................................................................... 75
6.20 Changing your Presence Status ...................................................................................... 76
6.21 Viewing Microsoft Exchange Calendar in the Phone Screen .......................................... 77
6.22 Receiving Meeting Reminders ......................................................................................... 79
7 Performing Basic Operations ................................................................................... 81
7.1 Using Audio Devices ........................................................................................................ 81
7.2 Checking Voice Quality .................................................................................................... 81
7.3 Making Calls .................................................................................................................... 82
7.3.1 Dialing ................................................................................................................................ 82
7.3.2 Redialing ............................................................................................................................ 83
7.3.3 Dialing a Missed Call ......................................................................................................... 84
7.4 Answering a Call .............................................................................................................. 84
7.5 Rejecting an Incoming Call .............................................................................................. 85
7.6 Silencing an Incoming Call .............................................................................................. 86
7.7 Making a New Call Even Though a Call is Coming in ..................................................... 86
7.8 Ending an Established Call .............................................................................................. 86
7.9 Viewing Missed, Received and Dialed Calls .................................................................... 87
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User's Manual Contents
7.10 Reporting a Malicious Call ............................................................................................... 88
7.11 Paging a Group ................................................................................................................ 89
7.11.1 Receiving an Incoming Paging Call ................................................................................... 89
7.11.1.1 If Paged when in a Regular Call and Barge-in is Disabled ................................ 89
7.11.1.2 If Paged when in a Regular Call and Barge-in is Enabled ................................. 90
8 Performing Advanced Operations ........................................................................... 91
8.1 Answering Waiting Calls .................................................................................................. 91
8.2 Placing Calls On Hold ...................................................................................................... 92
8.3 Handling Multiple Incoming Calls ..................................................................................... 92
8.4 Calling a Contact from 'Favorites' .................................................................................... 93
8.5 Using a Speed Dial to Call ............................................................................................... 94
8.6 Transferring Calls ............................................................................................................ 95
8.6.1 Performing a Blind Transfer ............................................................................................... 95
8.6.2 Performing a Consultation Transfer ................................................................................... 96
8.6.3 Performing a Semi-Consultative Transfer.......................................................................... 97
8.6.4 Merging Calls into a Conference Call ................................................................................ 98
8.7 Parking a Call .................................................................................................................. 99
8.8 Configuring Group Call Pickup (GCP) ............................................................................. 99
8.9 Managing a Multi-Party Skype for Business Remote Conference ................................. 100
8.10 Muting Your Speaker, Handset or Headset ................................................................... 103
8.1 Setting up Better Together over Ethernet ...................................................................... 104
8.1.1 Installing the BToE PC Application .................................................................................. 104
8.1.2 Making Sure BToE is Correctly Installed ......................................................................... 112
8.1.3 Configuring the BToE TCP Port ....................................................................................... 112
8.1.4 Enabling BToE for Online Users ...................................................................................... 113
8.1.5 Automatically Pairing the BToE PC Application with the Phone ..................................... 113
8.1.6 Manually Pairing the BToE PC Application with the Phone ............................................ 114
8.1.6.1 Manually Generating a Pair Code .................................................................... 114
8.1.6.2 Manually Connecting the Phone with the BToE PC Application ...................... 115
8.1.6.3 Connecting the Skype for Business Client with the Phone .............................. 118
8.1.7 Making Sure the Skype for Business Client is Paired with the Phon e ............................ 118
8.1.7.1 Making Sure the Phone is Paired with the Skype for B usiness Client ............. 119
8.2 Using BToE Functions ................................................................................................... 120
8.2.1 Signing in to the Phone from the Skype for Business Client ........................................... 120
8.2.2 Making a Call (Click-to-Dial) ............................................................................................ 121
8.2.3 Answering a Call .............................................................................................................. 121
8.2.4 Establishing a Unified Communications Call Conference ............................................... 122
8.2.5 Transferring a Call ........................................................................................................... 124
8.2.6 Switching the Primary Audio Device ................................................................................ 124
8.2.7 Routing Voice from a Video Call to the Phone ................................................................ 126
8.3 Using the Boss Admin Feature ...................................................................................... 127
8.3.1 Viewing Admins and Bosses ........................................................................................... 127
8.3.2 Handling an Incoming Call for the Boss........................................................................... 128
8.3.3 Calling on Behalf of the Boss ........................................................................................... 129
8.3.3.1 Pressing the Boss' Key .............................................................................. 129
8.3.3.2 Keying in the Destination Phone Number ........................................................ 130
8.3.3.3 Pressing the CONTACTS Key ......................................................................... 130
8.3.4 Answering a Call on Boss' Phone .................................................................................... 131
8.3.5 Admin Hands Off a Call to Boss ...................................................................................... 132
8.3.6 Boss Hands Off a Call to Admin ...................................................................................... 132
8.3.7 Boss Monitors Admins, Seizes a Call Put on Hold by an Admin ..................................... 133
8.3.8 Admin Sees Who's Call Boss Answered ......................................................................... 134
8.3.9 Admin Picks up a Call Answered by Boss, Put on Hold by Boss .................................... 135
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8.3.10 Admin 1 Picks up a Call from Admin 2 ............................................................................ 135
8.3.11 Admin's Phone Notifies Called Party that Admin's Call is on Behalf of Admin's Boss .... 136
8.3.12 Admin Calling Boss .......................................................................................................... 136
8.3.13 Admin Calling Someone on Behalf of Boss ..................................................................... 136
8.4 Configuring Distinctive Ringing on Admin's Phone ........................................................ 137
8.4.1 Setting a Different Volume for Each Boss’s Ringtone ..................................................... 137
8.5 Viewing and Playing Voicemail Messages .................................................................... 138
8.5.1 Sending an Incoming Call Directly to Voicemail .............................................................. 139
8.5.2 Calling a Contact’s Voicemail Directly ............................................................................. 139
8.5.3 Sending an Existing Call to My Voicemail ....................................................................... 140
8.5.4 Sending an Existing Call with Contact X to the Voicemail of Contact Y .......................... 140
9 Troubleshooting ...................................................................................................... 141
9.1 Uploading Logs to MS Server for Support Purposes ..................................................... 141
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User's Manual Contents
List of Figures
Figure 2-1: Front View ...................................................................................................................................... 14
Figure 2-2: Rear View ....................................................................................................................................... 15
Figure 2-3: Cabling ........................................................................................................................................... 16
Figure 3-1: Phone Screen in Idle State ............................................................................................................ 19
Figure 3-2: Phone Menu ................................................................................................................................... 21
Figure 3-3: Switching between Letters | Numbers............................................................................................ 22
Figure 3-4: Entering a Symbol, e.g., a dot ........................................................................................................ 23
Figure 3-5: Reverting to Letters, e.g., abc ........................................................................................................ 24
Figure 4-1: Login ............................................................................................................................................... 33
Figure 4-2: Web Interface – Home Page .......................................................................................................... 33
Figure 4-3: Sign-in – Content Blocked Page .................................................................................................... 33
Figure 4-4: Sign-in – Windows Security Prompt ............................................................................................... 34
Figure 4-5: Windows Security Prompt .............................................................................................................. 34
Figure 4-6: Sign-out .......................................................................................................................................... 34
Figure 8-1: InstallShield Wizard – Preparing to Install ................................................................................... 105
Figure 8-2: Welcome to the InstallShield Wizard ........................................................................................... 105
Figure 8-3: License Agreement ...................................................................................................................... 106
Figure 8-4: License Agreement ...................................................................................................................... 106
Figure 8-5: Destination Folder ........................................................................................................................ 107
Figure 8-6: Change Current Destination Folder ............................................................................................. 107
Figure 8-7: Ready to Install ............................................................................................................................ 108
Figure 8-8: Installing AudioCodes Better2Gether ........................................................................................... 108
Figure 8-9: InstallShield Wizard Completed ................................................................................................... 109
Figure 8-10: AudioCodes Icon in Taskbar ...................................................................................................... 109
Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether .............................................................. 110
Figure 8-12: Computer Management > Services and Applications ................................................................ 110
Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ................................................................. 111
Figure 8-14: Popup Menu ............................................................................................................................... 112
Figure 8-15: About AC BToE .......................................................................................................................... 112
Figure 8-16: TCP Port ..................................................................................................................................... 112
Figure 8-17: AC BToE TCP Port .................................................................................................................... 113
Figure 8-18: Popup Menu ............................................................................................................................... 115
Figure 8-19: Phone Pairing ............................................................................................................................. 115
Figure 8-20: AC BToE Failed Indication ......................................................................................................... 115
Figure 8-21: AC BToE is Connected Indication .............................................................................................. 115
Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pai ring' Disabled .................................................. 116
Figure 8-23: BToE Disconnected ................................................................................................................... 116
Figure 8-24: Popup Menu: BToE Disconnected ............................................................................................. 116
Figure 8-25: Start > Programs > AudioCodes > BToE Cont roller .................................................................. 117
Figure 8-26: Skype for Business Sign-in Request Prompt ............................................................................. 118
Figure 8-27: Primary Device: IP Phone .......................................................................................................... 124
Figure 8-28: Primary Device: Headset ........................................................................................................... 125
Figure 8-29: Primary Device: Speaker ........................................................................................................... 125
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List of Tables
Table 2-1: Font View Description ..................................................................................................................... 14
Table 2-2: Rear View Description ..................................................................................................................... 15
Table 3-1: Phone Screen in Idle State .............................................................................................................. 19
Table 3-2: Softkeys ........................................................................................................................................... 20
Table 4-1: Displayed Messages Indicating Processes In Progress ................................................................. 36
Table 6-1: Screen Brightness Options .............................................................................................................. 49
Table 6-2: Presence Statuses .......................................................................................................................... 76
Table 8-1: Boss-Admin Icons ......................................................................................................................... 127
Table 9-1: Troubleshooting ............................................................................................................................. 141
User's Manual 8 Document #: LTRT-14842
User's Manual Notices
omissions. Updates to this document can be downloaded from
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: June-26-2018
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,
IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,
VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond
are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks
are property of their respective owners. Product specifications are subject to change without
notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycli ng authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
https://www.audiocodes.com/services-support/maintenance-and-support
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://online.audiocodes.com/documentation-feedback
.
.
Version 3.1.1 9 445HD IP Phone
445HD IP Phone
Related Documentation
Document Name
400HD Series IP Phones for Microsoft Skype for Business Release Notes
400HD Series IP Phones for Microsoft Skype for B usiness Administrator’s Manual
445HD IP Phone for Microsoft Skype for Business Quick Guide
400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note
User's Manual 10 Document #: LTRT-14842
User's Manual 1. Introducing the 445HD IP Phone
1 Introducing the 445HD IP Phone
AudioCodes' 445HD IP Phone for Microsoft Skype for Business is based on AudioCodes High
Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP)
calls.
Note: Microsoft rebranded Lync as Skype for Business so whenever the term Sky pe f or
Business appears in this document, it applies also to Lync.
The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The
445HD includes an integrated, dedicated LCD sideca r di splaying contacts and their presence.
The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large, color,
multi-language graphic Liquid Crystal Display (L CD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference
calls, etc.
AudioCodes IP phones can be offered as part of our of Managed IP Phones solution which
defines the phone as an IT-managed entity and delivers unique and complete lifecycle
management of end-user desktop devices.
Read this User’s Manual carefully to learn how to operate the pr oduct and take advantage of its
rich feature set.
1.1 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,
Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes
Series of High Definition IP Phones enable Systems Integrators and end-customers to build endto-end solutions that rely on AudioCodes’ technological advantage and proven track record in
providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a
growing demand for High Definition VoIP solutions in end-user phones and terminals, improving
the productivity and efficiency of business communications with new quality standards set by the
High Definition voice technology.
1.2 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,
AudioCodes’ IP Phones are designed to utilize wideband coders. The phones feature enhanced
proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo
canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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User's Manual 12 Document #: LTRT-14842
User's Manual 2. Setting up the Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, make sure the following items ar e present and undamaged:
IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
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445HD IP Phone
1
Ring LED
Flashing blue light visually indicates an incoming call.
2
Speed Dial &
Twelve speed dial buttons to quickly call t he cont act whose name is
attach to a paper strip handwritten contacts’ names.
3
Screen
Interactive screen displaying calling information and letting you configure
phone features.
4
Softkeys
See Section 3.2 for details on the four softkeys and the availabl e functions
they offer.
5
Navigation
Press the upper rim to scroll up menus/items in the s creen. Press the lower
a menu/item/option.
6
Voicemail
Retrieves voicemail messages.
7
CONTACTS
Press to open the 'Favorites' directory. Other directories can be a ccessed
from the 'Favorites' screen.
8
MENU
Accesses menus: (1) Call Log (2) Calendar (3) Keys Conf i guration
(4) Settings (5) Device Status (6) Administration (7) Favorites (8) Log upload.
9
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
15
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
BLF
displayed adjacent to it. You can configure these speed dial buttons with
Busy Lamp Field
(BLF) functionality. On the 440HD phone, a dedicated
electronic screen displays contacts’ names. On the 430HD phone, you can
Control / OK
rim to scroll down. Press the left or right rim to move the cursor left or right
(when editing a contact number for example). Pre ss the OK button to select
User's Manual 14 Document #: LTRT-14842
User's Manual 2. Setting up the Phone
10
Kensington lock
Allows locking the device.
11
TRANSFER
Transfers a call.
12
HOLD
Places an active call on hold.
13
Alphanumerical
Keypad
Keys for entering numbers, alphabetical lett ers and symbols (e.g., colons)
14
Microphone
Allows talking and listening. Network administrat ors can disable it if required.
15
SPEAKER
Activates the phone's speaker, allowing a hands-free conversation.
16
HEADSET
Activates a call using an external headset.
17
MUTE
Mutes a call.
▲ VOL
Increases or decreases the volume of the hands et, headset, speaker, ring
tone and call progress tones.
▼ VOL
19
x
Cancel an action, such as dialing a number, after beginning it.
Programmable keys, located on each side of the screen, to which you can
assign functions.
3
Item # Label/Name Description
18
20 ---
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
1
2
4
5
Version 3.1.1 15 445HD IP Phone
Handset jack, i.e., RJ-9 port, to connect the handset.
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
power to the phone is supplied from the Ethernet cab le (dr aws power
from either a spare line or signal line).
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
12V DC power jack that connects to the AC power adapter.
Headset jack, i.e., RJ-9 port that connects to an external headset.
2.3 Cabling
Here's how to cable your phone.
445HD IP Phone
Figure 2-3: Cabling
Action Description
1
2
3
4
5
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
Connect the RJ-45 LAN port to your LAN network (L AN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable
Connect the RJ-45 PC port to a computer, using a CA T 5 / 5e straight-through Ethernet
cable
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the
phone powers up, all the LEDs momentarily light up
Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Et hernet (PoE), no
AC adapter is required; the phone receives power f rom the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
User's Manual 16 Document #: LTRT-14842
User's Manual 2. Setting up the Phone
2.4 Mounting the Phone
The phone can be mounted on a:
Desk (see Section 2.4.1 below)
Wall (see Section 2.4.2)
See also https://www.youtube.com/watch?v=oGe9STB9lFE
2.4.1 Desktop Mounting
Here's how to place the phone on a desk or flat surface.
To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
to assemble the base stand.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
2.4.2 Wall Mounting
Here's how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall m ount i ng:
a. Detach the base.
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b. Attach it again as you did for a desktop mounting (see S ect i on 2.4.1) only now make
sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the
phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
User's Manual 18 Document #: LTRT-14842
User's Manual 3. Getting Started
3 Getting Started
Now you can get started with your phone. The phone's screen provides you with an intuitive,
menu-driven user interface for configuring the device and viewing call information.
3.1 Getting Acquainted with the Phone Screen
The figure below shows the phone’s screen in idle state.
Figure 3-1: Phone Screen in Idle State
Table 3-1: Phone Screen in Idle State
Reference Description
Presence status (Available, Busy, Do not di st urb, Be right back, Off Work and Appear
1
2
3
Away). See Section 6.20 for details.
User name and phone number configured by your network administrator using the Web
interface.
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)
server, enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by
your network administrator.
Softkeys; to activate a softkey, press the hard key on the device, located below the screen,
corresponding to the softkey. See Table 3-2 for softk ey descriptio ns.
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Off
after
after
3.2 Softkeys
Here are descriptions of the softkeys that are displayed in the phone screen.
Table 3-2: Softkeys
Softkey Description
Meet Now
Missed
Forward
Status
Sign in
/Sign out
Directory
Call Log
Select
BToE
A/a/1
Save
Cancel
Dial
Initiates a phone conference based on the Skype for Business server.
Displays missed calls.
Automatically forwards calls.
Displayed in idle state. Lets you sets your presence status: Available, Busy, Be right back,
Work, Appear Away.
Sign in is displayed if you haven't signed in yet.
Sign out is displayed if you press the Status softkey after signing in.
Displayed after lifting the handset (for example ). O pens the 'Favorites' defined in the Skype
for Business client.
Displayed after lifting the handset (for example ).
Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
Displayed after pressing the MENU hard key unless disabled by the network administrator.
Generates a code for manually pairing the phone with Skype for Business client for unified
communications.
Enables switching between input modes: abc, ABC, Abc, 123, or T9.
Saves settings.
Cancels the currently initiated call or configurati on.
Displayed after a number is keyed, a directory cont act is selected, or a logged call is
selected.
Clear
Call Menu
Conf
BXfer
URL
Detail
Favorite
End
Back
Edit
Delete
Silent
Reject
Accept
Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Displayed after dialing a number and it's answered, and after you answe r a call .
Displayed (1) after a number is dialed and the call is answered on t he ot her side and (2)
you answer a call. Pressing it displays the ADD PARTICIPANT screen.
Displayed (1) after a number is dialed and the call is answered on t he ot her side and (2)
a call is answered. Lets you transfer the call in a blind transfer.
Displayed after lifting the handset (for example). Enables calling a URL.
Displayed after selecting a call log (for exam ple). If selected, the details of a logged call are
displayed (Time, Date, etc.).
Displayed in the Call Details screen. Allows addi ng the person to the Favorites directory.
Displayed after pressing the Dial softkey (for example). Ends the call.
Displayed after pressing the MENU key (for exampl e). Returns to the previous screen.
Displayed after you select a contact to be edited (f or example).
Displayed after pressing the MENU key and then selecting Call Log (for example).
Displayed when the phone rings on an incoming call. Lets you silence the ring.
Displayed when the phone rings, alerting t o an incoming call. Lets you reject the call.
Displayed when the phone rings, alerting t o an incoming call. Lets you accept the call.
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User's Manual 3. Getting Started
3.3 Navigating the Phone Menu
The MENU key on the phone lets you access information and configure settings shown in the
figure below. Press it to view call logs, view meetings scheduled in the calendar for that day
(integrated with Skype for Business client), configure speed dials, customize phone settings,
determine device status, perform administration, access 'Favorites' and other phone directories,
and perform log upload to Microsoft server.
Figure 3-2: Phone Menu
Note: The Administration option is intended for network administrators only. It is password
protected. See the Administrator’s Manual for details.
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To access the menus:
Press the MENU key located on the device.
To navigate to menu items:
After opening the menu, press the navigation control button's lower rim -OR- press the menu
item's number, e.g., press 3 to navigate to Keys Configuration.
To select a menu or menu item:
Press the Select softkey or press the navigation control's OK button.
To cancel and move to a previous menu level:
Press the Back softkey.
3.4 Switching between Letters | Numbers
The keypad allows you to enter upper case letters, lower case letters and numbers, and to switch
from one mode to another.
To enter a contact's name (for example):
1. In the Add Contact screen, press the the # key on the keypad.
Figure 3-3: Switching between Letters | Numbers
2. Press the # key successively to navigate to and select the mode:
• abc = lower case letters
• ABC = upper case letters
• Abc = first letter upper case, the rest lower case
• 123 = numbers
3. [For example] Select Abc mode and then on the keypad, press the 2 key; A is entered.
Press the 5 key three successive times; l is entered (once produces j, twice produces K).
Similarly, enter a and n.
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User's Manual 3. Getting Started
3.5 Switching to Symbols
The keypad allows you to switch to symbols and to revert from symbols mode to letters or
numbers mode.
To enter a symbol (e.g., dot or @ or hyphen):
1. Press the # key successively to navigate to and select abc (mandatory).
2. Press the 1 key on the keypad; a period / full stop i s entered. Immediately press the 1 key
again; a backslash is entered. Pressing successively produces the following symbols:
Symbol Explanation Symbol Explanation
. Dot * Star sign
\ Backslash = Equal sign
@ At | Separator
; Semi-colon ( Open parenthesis
: Colon ) Close parenthesis
# Pound { Open parenthesis
$ Dollar } Close parenthesis
% Percentage [ Open square parenthesis
^ Caret ] Close square parenthesis
& Ampersand " Double quotation m arks
! Exclamation mark ' Single quotation mark
? Question mark > Greater than
+ Plus < Less than
- Hyphen , Comma
_ Underscore / Forward slash
~ Approximates
Note that the asterisk (*) symbol is entered directly using t he star key.
Figure 3-4: Entering a Symbol, e.g., a dot
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To revert to letters, e.g., abc:
Make sure you're in abc mode and successively press the 7 key three times to produce (for
example) r:
Figure 3-5: Reverting to Letters, e.g., abc
User's Manual 24 Document #: LTRT-14842
User's Manual 4. Signing In
4 Signing In
Before you can use your phone, you need to sign in. Si gn i n options are:
PIN code – go here
User name and password – go here
Web Cloud (Office 365) - go here
Web Login - go here
CAP Provisioning – go here
Note:
• Your network administrator will advise you which o ption to use and will provide you with
the necessary sign-in information.
• Sign-in can be cancelled during the signing in procedure. You c an can cel signing in after
starting the sign-in process.
4.1 Signing in with PIN Code
The Postal Index Number (PIN) is a post office numbering code used to secure sign-in. Your
network administrator will provide you with your PIN code.
To sign in using this option:
1. In the Offline screen press the Sign in softkey, and then select the PIN Code option.
2. Enter your phone number and then navigate down to enter your PIN code. You can get it
from your network administrator. To switch between numbers and letters and symbols, see
Section 3.4 and 3.5.
3. Press the Sign in softkey; the Lock Code screen opens (see Section 5 for more information).
4. Enter a lock code, confirm it, and then press Save. The idle screen is displayed.
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4.2 Signing in with User Name and Password
This online sign-in option enables connectivity to Microsoft Office 365 and to Microsoft's Cloud
PBX, Microsoft's cloud-hosted version of enterprise voice.
To sign in with user name and password:
1. In the 'Sign-in options' screen, select User name and Password.
Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username,
or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only
allowed for on-premises sign-in. Online sign-in must be in the following format:
• Sign-in address, i.e., SIP URI. To switch between letters and symbols such as @, - and
period, see Section 3.5.
• User name, in UPN (User Principal Name) format, i.e. , the way the user's name appears in
their e-mail address listed in the Active Directo ry : username@domain.com
• User’s network IT password (the same password you use t o access your PC)
2. Press the Sign in softkey that's displayed; after signing in successful l y, the New Device Lock
Code screen opens (see under Section 5 for more information).
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User's Manual 4. Signing In
4.3 Signing in with the Web Sign-in (Cloud) Option
Signing in with the Web Sign-in (Cloud) sign-in option enables connectivity to Microsoft's Cloud
PBX, Microsoft's cloud-hosted version of enterprise voice. The sign-in option, a.k.a. Device
Pairing, exempts users from having to laboriously key in their user name and password using the
phone keypad.
Note: Applies only to Microsoft Cloud PBX users.
To sign in with this option:
1. In the 'Sign-in options' screen, select Web Sign-in (Cloud).
2. Point your browser to the displayed URL and sign in to Office 365.
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4.4 Signing in using the Web Login Option
Users can sign-in to their phone from their browser using their PC keyboard to quickly enter signin credentials rather than use the longer method on the phone's keypad which requires switching
input from letters of the alphabet to numbers and vice versa. [Applies to Skype for Business
online and on-premises].
To sign in using the Web Login option:
1. When the phone is offline, press the Sign-in softkey and select Web Login.
2. Enter the displayed Web URL in your browser's address field <phone IP address>/login
3. Enter your username and password (ask the network administrator if necessary) and then
click Sign in.
Note:
• If CAP is enabled (see the next section), the sign-in option CAP Provisioning replaces the sign-
in option Web Sign-in (Cloud).
• If the BToE PC application is automatically paired with the phone (when the phone's PC port i s
directly connected to the PC), the sign-in option BToE replaces the sign-in option Web Login.
• If the BToE PC application is manually paired with t he phone, the Web Login sign-in option is
presented rather than the BToE option.
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User's Manual 4. Signing In
4.5 Signing in as a Common Area Phone (CAP) User
Phones can be defined as CAPs. Defined per physical phone rather than per user, a CAP
requires a special sign-in method called 'CAP Provisioning'. Before signing in using the 'CAP
Provisioning' option, the network administrator m ust enable the phone as a CAP.
To enable the phone as a CAP on the phone:
After the phone is enabled as a CAP, it restarts.
To sign in using the CAP Provisioning option:
1. When the phone is offline, press the Sign-in softkey and from the 'Sign-in options' screen
select CAP Provisioning.
2. After selecting the 'CAP provisioning' method, view a displayed URL and Pairing Code.
3. Point your browser to the URL, sign in to Office 365 and locate the phone.
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User's Manual 30 Document #: LTRT-14842
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