Page 1
User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone for
Microsoft
®
Skype
™
for
Business
Version 3.1.1
Page 2
Page 3
User's Manual Contents
Table of Contents
1 Introducing the 445HD IP Phone .............................................................................. 11
1.1 About AudioCodes' Series of High Definition IP Phones ................................................. 11
1.2 Cutting Edge Voice Quality & HD VoIP ........................................................................... 11
2 Setting up the Phone ................................................................................................. 13
2.1 Unpacking ........................................................................................................................ 13
2.2 Device Description ........................................................................................................... 13
2.2.1 Front View .......................................................................................................................... 13
2.2.2 Rear View .......................................................................................................................... 15
2.3 Cabling ............................................................................................................................. 16
2.4 Mounting the Phone ......................................................................................................... 17
2.4.1 Desktop Mounting .............................................................................................................. 17
2.4.1.1 Routing the Handset Cable ................................................................................ 17
2.4.2 Wall Mounting .................................................................................................................... 17
3 Getting Started ........................................................................................................... 19
3.1 Getting Acquainted with the Phone Screen ..................................................................... 19
3.2 Softkeys ........................................................................................................................... 20
3.3 Navigating the Phone Menu ............................................................................................ 21
3.4 Switching between Letters | Numbers ............................................................................. 22
3.5 Switching to Symbols ....................................................................................................... 23
4 Signing In ................................................................................................................... 25
4.1 Signing in with PIN Code ................................................................................................. 25
4.2 Signing in with User Name and Password ....................................................................... 26
4.3 Signing in with the Web Sign-in (Cloud) Option ............................................................... 27
4.4 Signing in using the Web Login Option ............................................................................ 28
4.5 Signing in as a Common Area Phone (CAP) User .......................................................... 29
4.6 Signing Out ...................................................................................................................... 32
4.6.1 Signing out if the 'Sign out' Softkey is Removed from the Screen .................................... 32
4.7 Hot Desking ..................................................................................................................... 35
4.8 Displayed Messages ........................................................................................................ 36
5 Unlocking a Locked Phone ....................................................................................... 37
5.1 Manually Locking a Phone ............................................................................................... 38
5.2 Dialing Emergency Numbers if the Phone is Locked ....................................................... 39
6 Customizing the Phone ............................................................................................. 41
6.1 Changing the Language .................................................................................................. 41
6.2 Selecting Ring Tone ........................................................................................................ 41
6.3 Displaying Contacts Pictures ........................................................................................... 42
6.4 Enabling Call Waiting ....................................................................................................... 43
6.5 Handling Simultaneous Incoming Calls ........................................................................... 43
6.5.1 Configuring Busy on Busy ................................................................................................. 44
6.6 Configuring Call Forwarding ............................................................................................ 45
6.7 Making Sure the NTP Server is Enabled ......................................................................... 47
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6.8 Configuring Screen Brightness ........................................................................................ 49
6.9 Selecting an Answering Device ....................................................................................... 50
6.10 Configuring Location ........................................................................................................ 51
6.11 Uploading Logs to MS Server for Support ....................................................................... 52
6.12 Configuring an Outbound Proxy ...................................................................................... 52
6.13 Adjusting Volume ............................................................................................................. 54
6.13.1 Adjusting Ring Volume ...................................................................................................... 54
6.13.2 Adjusting Tone Volume ...................................................................................................... 54
6.13.3 Adjusting Handset Volume ................................................................................................ 55
6.13.4 Adjusting Speaker Volume ................................................................................................ 55
6.13.5 Adjusting Headset Volume ................................................................................................ 56
6.14 Managing Phone Directories ........................................................................................... 56
6.14.1 Accessing Directories ........................................................................................................ 57
6.14.2 Adding a Contact to the Personal Directory ...................................................................... 57
6.14.3 Editing Contact Information ............................................................................................... 58
6.14.4 Deleting a Contact from the Personal Directory ................................................................ 59
6.14.5 Adding a Person to Favorites from the Call Log ................................................................ 61
6.14.6 Removing a Person from Favorites ................................................................................... 62
6.14.7 Adding a Distribution Group to Favorites ........................................................................... 63
6.14.8 Searching for a Contact in the Personal Directory ............................................................ 64
6.14.9 Searching for a Contact in the Corporate Directory using T9 ............................................ 65
6.14.9.1 Changing from T9 Input to A/a/1 Input ............................................................... 66
6.15 Configuring a Function Key for Speed Dialing ................................................................. 67
6.15.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR .............................. 68
6.15.2 Editing a Speed Dial .......................................................................................................... 68
6.15.3 Deleting a Speed Dial ........................................................................................................ 68
6.16 Configuring a Function Key for Paging ............................................................................ 69
6.17 Configuring a Programmable Key for Speed Dialing ....................................................... 70
6.17.1 Deleting a Speed Dial ........................................................................................................ 71
6.18 Configuring a Programmable Key for Paging .................................................................. 72
6.19 Configuring a Programmable Key as a Key Event .......................................................... 73
6.19.1 Configuring a Programmable Key as a VocaNOM Dial ..................................................... 75
6.19.2 Deleting a Key Event ......................................................................................................... 75
6.20 Changing your Presence Status ...................................................................................... 76
6.21 Viewing Microsoft Exchange Calendar in the Phone Screen .......................................... 77
6.22 Receiving Meeting Reminders ......................................................................................... 79
7 Performing Basic Operations ................................................................................... 81
7.1 Using Audio Devices ........................................................................................................ 81
7.2 Checking Voice Quality .................................................................................................... 81
7.3 Making Calls .................................................................................................................... 82
7.3.1 Dialing ................................................................................................................................ 82
7.3.2 Redialing ............................................................................................................................ 83
7.3.3 Dialing a Missed Call ......................................................................................................... 84
7.4 Answering a Call .............................................................................................................. 84
7.5 Rejecting an Incoming Call .............................................................................................. 85
7.6 Silencing an Incoming Call .............................................................................................. 86
7.7 Making a New Call Even Though a Call is Coming in ..................................................... 86
7.8 Ending an Established Call .............................................................................................. 86
7.9 Viewing Missed, Received and Dialed Calls .................................................................... 87
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User's Manual Contents
7.10 Reporting a Malicious Call ............................................................................................... 88
7.11 Paging a Group ................................................................................................................ 89
7.11.1 Receiving an Incoming Paging Call ................................................................................... 89
7.11.1.1 If Paged when in a Regular Call and Barge-in is Disabled ................................ 89
7.11.1.2 If Paged when in a Regular Call and Barge-in is Enabled ................................. 90
8 Performing Advanced Operations ........................................................................... 91
8.1 Answering Waiting Calls .................................................................................................. 91
8.2 Placing Calls On Hold ...................................................................................................... 92
8.3 Handling Multiple Incoming Calls ..................................................................................... 92
8.4 Calling a Contact from 'Favorites' .................................................................................... 93
8.5 Using a Speed Dial to Call ............................................................................................... 94
8.6 Transferring Calls ............................................................................................................ 95
8.6.1 Performing a Blind Transfer ............................................................................................... 95
8.6.2 Performing a Consultation Transfer ................................................................................... 96
8.6.3 Performing a Semi-Consultative Transfer.......................................................................... 97
8.6.4 Merging Calls into a Conference Call ................................................................................ 98
8.7 Parking a Call .................................................................................................................. 99
8.8 Configuring Group Call Pickup (GCP) ............................................................................. 99
8.9 Managing a Multi-Party Skype for Business Remote Conference ................................. 100
8.10 Muting Your Speaker, Handset or Headset ................................................................... 103
8.1 Setting up Better Together over Ethernet ...................................................................... 104
8.1.1 Installing the BToE PC Application .................................................................................. 104
8.1.2 Making Sure BToE is Correctly Installed ......................................................................... 112
8.1.3 Configuring the BToE TCP Port ....................................................................................... 112
8.1.4 Enabling BToE for Online Users ...................................................................................... 113
8.1.5 Automatically Pairing the BToE PC Application with the Phone ..................................... 113
8.1.6 Manually Pairing the BToE PC Application with the Phone ............................................ 114
8.1.6.1 Manually Generating a Pair Code .................................................................... 114
8.1.6.2 Manually Connecting the Phone with the BToE PC Application ...................... 115
8.1.6.3 Connecting the Skype for Business Client with the Phone .............................. 118
8.1.7 Making Sure the Skype for Business Client is Paired with the Phon e ............................ 118
8.1.7.1 Making Sure the Phone is Paired with the Skype for B usiness Client ............. 119
8.2 Using BToE Functions ................................................................................................... 120
8.2.1 Signing in to the Phone from the Skype for Business Client ........................................... 120
8.2.2 Making a Call (Click-to-Dial) ............................................................................................ 121
8.2.3 Answering a Call .............................................................................................................. 121
8.2.4 Establishing a Unified Communications Call Conference ............................................... 122
8.2.5 Transferring a Call ........................................................................................................... 124
8.2.6 Switching the Primary Audio Device ................................................................................ 124
8.2.7 Routing Voice from a Video Call to the Phone ................................................................ 126
8.3 Using the Boss Admin Feature ...................................................................................... 127
8.3.1 Viewing Admins and Bosses ........................................................................................... 127
8.3.2 Handling an Incoming Call for the Boss........................................................................... 128
8.3.3 Calling on Behalf of the Boss ........................................................................................... 129
8.3.3.1 Pressing the Boss' Key .............................................................................. 129
8.3.3.2 Keying in the Destination Phone Number ........................................................ 130
8.3.3.3 Pressing the CONTACTS Key ......................................................................... 130
8.3.4 Answering a Call on Boss' Phone .................................................................................... 131
8.3.5 Admin Hands Off a Call to Boss ...................................................................................... 132
8.3.6 Boss Hands Off a Call to Admin ...................................................................................... 132
8.3.7 Boss Monitors Admins, Seizes a Call Put on Hold by an Admin ..................................... 133
8.3.8 Admin Sees Who's Call Boss Answered ......................................................................... 134
8.3.9 Admin Picks up a Call Answered by Boss, Put on Hold by Boss .................................... 135
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8.3.10 Admin 1 Picks up a Call from Admin 2 ............................................................................ 135
8.3.11 Admin's Phone Notifies Called Party that Admin's Call is on Behalf of Admin's Boss .... 136
8.3.12 Admin Calling Boss .......................................................................................................... 136
8.3.13 Admin Calling Someone on Behalf of Boss ..................................................................... 136
8.4 Configuring Distinctive Ringing on Admin's Phone ........................................................ 137
8.4.1 Setting a Different Volume for Each Boss’s Ringtone ..................................................... 137
8.5 Viewing and Playing Voicemail Messages .................................................................... 138
8.5.1 Sending an Incoming Call Directly to Voicemail .............................................................. 139
8.5.2 Calling a Contact’s Voicemail Directly ............................................................................. 139
8.5.3 Sending an Existing Call to My Voicemail ....................................................................... 140
8.5.4 Sending an Existing Call with Contact X to the Voicemail of Contact Y .......................... 140
9 Troubleshooting ...................................................................................................... 141
9.1 Uploading Logs to MS Server for Support Purposes ..................................................... 141
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User's Manual Contents
List of Figures
Figure 2-1: Front View ...................................................................................................................................... 14
Figure 2-2: Rear View ....................................................................................................................................... 15
Figure 2-3: Cabling ........................................................................................................................................... 16
Figure 3-1: Phone Screen in Idle State ............................................................................................................ 19
Figure 3-2: Phone Menu ................................................................................................................................... 21
Figure 3-3: Switching between Letters | Numbers............................................................................................ 22
Figure 3-4: Entering a Symbol, e.g., a dot ........................................................................................................ 23
Figure 3-5: Reverting to Letters, e.g., abc ........................................................................................................ 24
Figure 4-1: Login ............................................................................................................................................... 33
Figure 4-2: Web Interface – Home Page .......................................................................................................... 33
Figure 4-3: Sign-in – Content Blocked Page .................................................................................................... 33
Figure 4-4: Sign-in – Windows Security Prompt ............................................................................................... 34
Figure 4-5: Windows Security Prompt .............................................................................................................. 34
Figure 4-6: Sign-out .......................................................................................................................................... 34
Figure 8-1: InstallShield Wizard – Preparing to Install ................................................................................... 105
Figure 8-2: Welcome to the InstallShield Wizard ........................................................................................... 105
Figure 8-3: License Agreement ...................................................................................................................... 106
Figure 8-4: License Agreement ...................................................................................................................... 106
Figure 8-5: Destination Folder ........................................................................................................................ 107
Figure 8-6: Change Current Destination Folder ............................................................................................. 107
Figure 8-7: Ready to Install ............................................................................................................................ 108
Figure 8-8: Installing AudioCodes Better2Gether ........................................................................................... 108
Figure 8-9: InstallShield Wizard Completed ................................................................................................... 109
Figure 8-10: AudioCodes Icon in Taskbar ...................................................................................................... 109
Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether .............................................................. 110
Figure 8-12: Computer Management > Services and Applications ................................................................ 110
Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ................................................................. 111
Figure 8-14: Popup Menu ............................................................................................................................... 112
Figure 8-15: About AC BToE .......................................................................................................................... 112
Figure 8-16: TCP Port ..................................................................................................................................... 112
Figure 8-17: AC BToE TCP Port .................................................................................................................... 113
Figure 8-18: Popup Menu ............................................................................................................................... 115
Figure 8-19: Phone Pairing ............................................................................................................................. 115
Figure 8-20: AC BToE Failed Indication ......................................................................................................... 115
Figure 8-21: AC BToE is Connected Indication .............................................................................................. 115
Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pai ring' Disabled .................................................. 116
Figure 8-23: BToE Disconnected ................................................................................................................... 116
Figure 8-24: Popup Menu: BToE Disconnected ............................................................................................. 116
Figure 8-25: Start > Programs > AudioCodes > BToE Cont roller .................................................................. 117
Figure 8-26: Skype for Business Sign-in Request Prompt ............................................................................. 118
Figure 8-27: Primary Device: IP Phone .......................................................................................................... 124
Figure 8-28: Primary Device: Headset ........................................................................................................... 125
Figure 8-29: Primary Device: Speaker ........................................................................................................... 125
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445HD IP Phone
List of Tables
Table 2-1: Font View Description ..................................................................................................................... 14
Table 2-2: Rear View Description ..................................................................................................................... 15
Table 3-1: Phone Screen in Idle State .............................................................................................................. 19
Table 3-2: Softkeys ........................................................................................................................................... 20
Table 4-1: Displayed Messages Indicating Processes In Progress ................................................................. 36
Table 6-1: Screen Brightness Options .............................................................................................................. 49
Table 6-2: Presence Statuses .......................................................................................................................... 76
Table 8-1: Boss-Admin Icons ......................................................................................................................... 127
Table 9-1: Troubleshooting ............................................................................................................................. 141
User's Manual 8 Document #: LTRT-14842
Page 9
User's Manual Notices
omissions. Updates to this document can be downloaded from
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: June-26-2018
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,
IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,
VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond
are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks
are property of their respective owners. Product specifications are subject to change without
notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycli ng authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
https://www.audiocodes.com/services-support/maintenance-and-support
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://online.audiocodes.com/documentation-feedback
.
.
Version 3.1.1 9 445HD IP Phone
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445HD IP Phone
Related Documentation
Document Name
400HD Series IP Phones for Microsoft Skype for Business Release Notes
400HD Series IP Phones for Microsoft Skype for B usiness Administrator’s Manual
445HD IP Phone for Microsoft Skype for Business Quick Guide
400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note
User's Manual 10 Document #: LTRT-14842
Page 11
User's Manual 1. Introducing the 445HD IP Phone
1 Introducing the 445HD IP Phone
AudioCodes' 445HD IP Phone for Microsoft Skype for Business is based on AudioCodes High
Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP)
calls.
Note: Microsoft rebranded Lync as Skype for Business so whenever the term Sky pe f or
Business appears in this document, it applies also to Lync.
The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The
445HD includes an integrated, dedicated LCD sideca r di splaying contacts and their presence.
The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large, color,
multi-language graphic Liquid Crystal Display (L CD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference
calls, etc.
AudioCodes IP phones can be offered as part of our of Managed IP Phones solution which
defines the phone as an IT-managed entity and delivers unique and complete lifecycle
management of end-user desktop devices.
Read this User’s Manual carefully to learn how to operate the pr oduct and take advantage of its
rich feature set.
1.1 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,
Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes
Series of High Definition IP Phones enable Systems Integrators and end-customers to build endto-end solutions that rely on AudioCodes’ technological advantage and proven track record in
providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a
growing demand for High Definition VoIP solutions in end-user phones and terminals, improving
the productivity and efficiency of business communications with new quality standards set by the
High Definition voice technology.
1.2 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,
AudioCodes’ IP Phones are designed to utilize wideband coders. The phones feature enhanced
proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo
canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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User's Manual 12 Document #: LTRT-14842
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User's Manual 2. Setting up the Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, make sure the following items ar e present and undamaged:
IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
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445HD IP Phone
1
Ring LED
Flashing blue light visually indicates an incoming call.
2
Speed Dial &
Twelve speed dial buttons to quickly call t he cont act whose name is
attach to a paper strip handwritten contacts’ names.
3
Screen
Interactive screen displaying calling information and letting you configure
phone features.
4
Softkeys
See Section 3.2 for details on the four softkeys and the availabl e functions
they offer.
5
Navigation
Press the upper rim to scroll up menus/items in the s creen. Press the lower
a menu/item/option.
6
Voicemail
Retrieves voicemail messages.
7
CONTACTS
Press to open the 'Favorites' directory. Other directories can be a ccessed
from the 'Favorites' screen.
8
MENU
Accesses menus: (1) Call Log (2) Calendar (3) Keys Conf i guration
(4) Settings (5) Device Status (6) Administration (7) Favorites (8) Log upload.
9
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
15
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
BLF
displayed adjacent to it. You can configure these speed dial buttons with
Busy Lamp Field
(BLF) functionality. On the 440HD phone, a dedicated
electronic screen displays contacts’ names. On the 430HD phone, you can
Control / OK
rim to scroll down. Press the left or right rim to move the cursor left or right
(when editing a contact number for example). Pre ss the OK button to select
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User's Manual 2. Setting up the Phone
10
Kensington lock
Allows locking the device.
11
TRANSFER
Transfers a call.
12
HOLD
Places an active call on hold.
13
Alphanumerical
Keypad
Keys for entering numbers, alphabetical lett ers and symbols (e.g., colons)
14
Microphone
Allows talking and listening. Network administrat ors can disable it if required.
15
SPEAKER
Activates the phone's speaker, allowing a hands-free conversation.
16
HEADSET
Activates a call using an external headset.
17
MUTE
Mutes a call.
▲ VOL
Increases or decreases the volume of the hands et, headset, speaker, ring
tone and call progress tones.
▼ VOL
19
x
Cancel an action, such as dialing a number, after beginning it.
Programmable keys, located on each side of the screen, to which you can
assign functions.
3
Item # Label/Name Description
18
20 ---
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
1
2
4
5
Version 3.1.1 15 445HD IP Phone
Handset jack, i.e., RJ-9 port, to connect the handset.
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
power to the phone is supplied from the Ethernet cab le (dr aws power
from either a spare line or signal line).
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
12V DC power jack that connects to the AC power adapter.
Headset jack, i.e., RJ-9 port that connects to an external headset.
Page 16
2.3 Cabling
Here's how to cable your phone.
445HD IP Phone
Figure 2-3: Cabling
Action Description
1
2
3
4
5
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
Connect the RJ-45 LAN port to your LAN network (L AN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable
Connect the RJ-45 PC port to a computer, using a CA T 5 / 5e straight-through Ethernet
cable
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the
phone powers up, all the LEDs momentarily light up
Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Et hernet (PoE), no
AC adapter is required; the phone receives power f rom the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
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User's Manual 2. Setting up the Phone
2.4 Mounting the Phone
The phone can be mounted on a:
Desk (see Section 2.4.1 below)
Wall (see Section 2.4.2)
See also https://www.youtube.com/watch?v=oGe9STB9lFE
2.4.1 Desktop Mounting
Here's how to place the phone on a desk or flat surface.
To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
to assemble the base stand.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
2.4.2 Wall Mounting
Here's how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall m ount i ng:
a. Detach the base.
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b. Attach it again as you did for a desktop mounting (see S ect i on 2.4.1) only now make
sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the
phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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User's Manual 3. Getting Started
3 Getting Started
Now you can get started with your phone. The phone's screen provides you with an intuitive,
menu-driven user interface for configuring the device and viewing call information.
3.1 Getting Acquainted with the Phone Screen
The figure below shows the phone’s screen in idle state.
Figure 3-1: Phone Screen in Idle State
Table 3-1: Phone Screen in Idle State
Reference Description
Presence status (Available, Busy, Do not di st urb, Be right back, Off Work and Appear
1
2
3
Away). See Section 6.20 for details.
User name and phone number configured by your network administrator using the Web
interface.
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)
server, enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by
your network administrator.
Softkeys; to activate a softkey, press the hard key on the device, located below the screen,
corresponding to the softkey. See Table 3-2 for softk ey descriptio ns.
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445HD IP Phone
Off
after
after
3.2 Softkeys
Here are descriptions of the softkeys that are displayed in the phone screen.
Table 3-2: Softkeys
Softkey Description
Meet Now
Missed
Forward
Status
Sign in
/Sign out
Directory
Call Log
Select
BToE
A/a/1
Save
Cancel
Dial
Initiates a phone conference based on the Skype for Business server.
Displays missed calls.
Automatically forwards calls.
Displayed in idle state. Lets you sets your presence status: Available, Busy, Be right back,
Work, Appear Away.
Sign in is displayed if you haven't signed in yet.
Sign out is displayed if you press the Status softkey after signing in.
Displayed after lifting the handset (for example ). O pens the 'Favorites' defined in the Skype
for Business client.
Displayed after lifting the handset (for example ).
Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
Displayed after pressing the MENU hard key unless disabled by the network administrator.
Generates a code for manually pairing the phone with Skype for Business client for unified
communications.
Enables switching between input modes: abc, ABC, Abc, 123, or T9.
Saves settings.
Cancels the currently initiated call or configurati on.
Displayed after a number is keyed, a directory cont act is selected, or a logged call is
selected.
Clear
Call Menu
Conf
BXfer
URL
Detail
Favorite
End
Back
Edit
Delete
Silent
Reject
Accept
Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Displayed after dialing a number and it's answered, and after you answe r a call .
Displayed (1) after a number is dialed and the call is answered on t he ot her side and (2)
you answer a call. Pressing it displays the ADD PARTICIPANT screen.
Displayed (1) after a number is dialed and the call is answered on t he ot her side and (2)
a call is answered. Lets you transfer the call in a blind transfer.
Displayed after lifting the handset (for example). Enables calling a URL.
Displayed after selecting a call log (for exam ple). If selected, the details of a logged call are
displayed (Time, Date, etc.).
Displayed in the Call Details screen. Allows addi ng the person to the Favorites directory.
Displayed after pressing the Dial softkey (for example). Ends the call.
Displayed after pressing the MENU key (for exampl e). Returns to the previous screen.
Displayed after you select a contact to be edited (f or example).
Displayed after pressing the MENU key and then selecting Call Log (for example).
Displayed when the phone rings on an incoming call. Lets you silence the ring.
Displayed when the phone rings, alerting t o an incoming call. Lets you reject the call.
Displayed when the phone rings, alerting t o an incoming call. Lets you accept the call.
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User's Manual 3. Getting Started
3.3 Navigating the Phone Menu
The MENU key on the phone lets you access information and configure settings shown in the
figure below. Press it to view call logs, view meetings scheduled in the calendar for that day
(integrated with Skype for Business client), configure speed dials, customize phone settings,
determine device status, perform administration, access 'Favorites' and other phone directories,
and perform log upload to Microsoft server.
Figure 3-2: Phone Menu
Note: The Administration option is intended for network administrators only. It is password
protected. See the Administrator’s Manual for details.
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To access the menus:
Press the MENU key located on the device.
To navigate to menu items:
After opening the menu, press the navigation control button's lower rim -OR- press the menu
item's number, e.g., press 3 to navigate to Keys Configuration.
To select a menu or menu item:
Press the Select softkey or press the navigation control's OK button.
To cancel and move to a previous menu level:
Press the Back softkey.
3.4 Switching between Letters | Numbers
The keypad allows you to enter upper case letters, lower case letters and numbers, and to switch
from one mode to another.
To enter a contact's name (for example):
1. In the Add Contact screen, press the the # key on the keypad.
Figure 3-3: Switching between Letters | Numbers
2. Press the # key successively to navigate to and select the mode:
• abc = lower case letters
• ABC = upper case letters
• Abc = first letter upper case, the rest lower case
• 123 = numbers
3. [For example] Select Abc mode and then on the keypad, press the 2 key; A is entered.
Press the 5 key three successive times; l is entered (once produces j, twice produces K).
Similarly, enter a and n.
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User's Manual 3. Getting Started
3.5 Switching to Symbols
The keypad allows you to switch to symbols and to revert from symbols mode to letters or
numbers mode.
To enter a symbol (e.g., dot or @ or hyphen):
1. Press the # key successively to navigate to and select abc (mandatory).
2. Press the 1 key on the keypad; a period / full stop i s entered. Immediately press the 1 key
again; a backslash is entered. Pressing successively produces the following symbols:
Symbol Explanation Symbol Explanation
. Dot * Star sign
\ Backslash = Equal sign
@ At | Separator
; Semi-colon ( Open parenthesis
: Colon ) Close parenthesis
# Pound { Open parenthesis
$ Dollar } Close parenthesis
% Percentage [ Open square parenthesis
^ Caret ] Close square parenthesis
& Ampersand " Double quotation m arks
! Exclamation mark ' Single quotation mark
? Question mark > Greater than
+ Plus < Less than
- Hyphen , Comma
_ Underscore / Forward slash
~ Approximates
Note that the asterisk (*) symbol is entered directly using t he star key.
Figure 3-4: Entering a Symbol, e.g., a dot
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To revert to letters, e.g., abc:
Make sure you're in abc mode and successively press the 7 key three times to produce (for
example) r:
Figure 3-5: Reverting to Letters, e.g., abc
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User's Manual 4. Signing In
4 Signing In
Before you can use your phone, you need to sign in. Si gn i n options are:
PIN code – go here
User name and password – go here
Web Cloud (Office 365) - go here
Web Login - go here
CAP Provisioning – go here
Note:
• Your network administrator will advise you which o ption to use and will provide you with
the necessary sign-in information.
• Sign-in can be cancelled during the signing in procedure. You c an can cel signing in after
starting the sign-in process.
4.1 Signing in with PIN Code
The Postal Index Number (PIN) is a post office numbering code used to secure sign-in. Your
network administrator will provide you with your PIN code.
To sign in using this option:
1. In the Offline screen press the Sign in softkey, and then select the PIN Code option.
2. Enter your phone number and then navigate down to enter your PIN code. You can get it
from your network administrator. To switch between numbers and letters and symbols, see
Section 3.4 and 3.5.
3. Press the Sign in softkey; the Lock Code screen opens (see Section 5 for more information).
4. Enter a lock code, confirm it, and then press Save. The idle screen is displayed.
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4.2 Signing in with User Name and Password
This online sign-in option enables connectivity to Microsoft Office 365 and to Microsoft's Cloud
PBX, Microsoft's cloud-hosted version of enterprise voice.
To sign in with user name and password:
1. In the 'Sign-in options' screen, select User name and Password.
Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username,
or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only
allowed for on-premises sign-in. Online sign-in must be in the following format:
• Sign-in address, i.e., SIP URI. To switch between letters and symbols such as @, - and
period, see Section 3.5.
• User name, in UPN (User Principal Name) format, i.e. , the way the user's name appears in
their e-mail address listed in the Active Directo ry : username@domain.com
• User’s network IT password (the same password you use t o access your PC)
2. Press the Sign in softkey that's displayed; after signing in successful l y, the New Device Lock
Code screen opens (see under Section 5 for more information).
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User's Manual 4. Signing In
4.3 Signing in with the Web Sign-in (Cloud) Option
Signing in with the Web Sign-in (Cloud) sign-in option enables connectivity to Microsoft's Cloud
PBX, Microsoft's cloud-hosted version of enterprise voice. The sign-in option, a.k.a. Device
Pairing, exempts users from having to laboriously key in their user name and password using the
phone keypad.
Note: Applies only to Microsoft Cloud PBX users.
To sign in with this option:
1. In the 'Sign-in options' screen, select Web Sign-in (Cloud).
2. Point your browser to the displayed URL and sign in to Office 365.
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4.4 Signing in using the Web Login Option
Users can sign-in to their phone from their browser using their PC keyboard to quickly enter signin credentials rather than use the longer method on the phone's keypad which requires switching
input from letters of the alphabet to numbers and vice versa. [Applies to Skype for Business
online and on-premises].
To sign in using the Web Login option:
1. When the phone is offline, press the Sign-in softkey and select Web Login.
2. Enter the displayed Web URL in your browser's address field <phone IP address>/login
3. Enter your username and password (ask the network administrator if necessary) and then
click Sign in.
Note:
• If CAP is enabled (see the next section), the sign-in option CAP Provisioning replaces the sign-
in option Web Sign-in (Cloud).
• If the BToE PC application is automatically paired with the phone (when the phone's PC port i s
directly connected to the PC), the sign-in option BToE replaces the sign-in option Web Login.
• If the BToE PC application is manually paired with t he phone, the Web Login sign-in option is
presented rather than the BToE option.
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User's Manual 4. Signing In
4.5 Signing in as a Common Area Phone (CAP) User
Phones can be defined as CAPs. Defined per physical phone rather than per user, a CAP
requires a special sign-in method called 'CAP Provisioning'. Before signing in using the 'CAP
Provisioning' option, the network administrator m ust enable the phone as a CAP.
To enable the phone as a CAP on the phone:
After the phone is enabled as a CAP, it restarts.
To sign in using the CAP Provisioning option:
1. When the phone is offline, press the Sign-in softkey and from the 'Sign-in options' screen
select CAP Provisioning.
2. After selecting the 'CAP provisioning' method, view a displayed URL and Pairing Code.
3. Point your browser to the URL, sign in to Office 365 and locate the phone.
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User's Manual 4. Signing In
4. Enter the Pairing Code in the Microsoft web page and clicks Provision.
Sign-in to Microsoft's Cloud PBX is performed.
Note:
• If CAP is enabled, the sign-in option CAP Provisioning replaces the sign-in option Web Cloud
(Office 365).
• If the BToE PC application is automatically pair ed with the phone (when the phone's PC port is
directly connected to the PC), the sign-in option BToE replaces the sign-in option Web Login.
• If the BToE PC application is manually paired with t he phone, the Web Login sign-in option is
presented rather than the BToE option.
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4.6 Signing Out
Here's how to sign out of the phone.
To sign out:
1. In the idle screen, press the Status softkey.
2. In the Status screen, press the Sign out softkey. You're signed out and an offline idle screen
opens displaying a Sign in softkey.
Note:
• After signing out, the next time you sign in the phone will present the sign-in option that
was used to sign in before signing out.
• If a user signs out and another signs in, the phone presents empty speed dials and empty
Call Logs to the newly signed-in user. The speed dial s and Call Logs of the signed-out
user are not saved on the phone.
4.6.1 Signing out if the 'Sign out' Softkey is Removed from the Screen
Located in lobbies, cafeterias, employee lounges, meeting rooms, and other gathering places,
CAPs typically do not display a Sign out softkey in the screen, in line with network management's
decision to remove the capability from users. Users can sign out, if necessary, using the Web
interface.
To sign out using the Web interface:
1. Obtain the CAP’s IP address (MENU key > Status > Network Status > IP Address) and
point your Web browser to it; the phone's Web interfa ce login page opens.
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User's Manual 4. Signing In
Figure 4-1: Login
2. Enter the login credentials (default username is admin and default password is 1234); the
Home page of the Web interface is displayed.
Figure 4-2: Web Interface – Home Page
3. In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in).
Figure 4-3: Sign-in – Content Blocked Page
4. Click the open it link and then click Show content.
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Figure 4-4: Sign-in – Windows Security Prompt
5. Click the Continue to this website (not recommended) link.
Figure 4-5: Windows Security Prompt
6. In the Windows Security prompt, enter the username and password and then click OK.
Figure 4-6: Sign-out
7. Click the Sign out button.
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User's Manual 4. Signing In
4.7 Hot Desking
Employees in enterprises operating according to a 'touch-down desk' concept can use the
feature. In these enterprises, employees typically travel frequently to remote branches, or work in
shifts. They can sign in to a phone that is already signed in by another (CAP or regular) user
without signing out the original user to whom the phone was assigned for primary use.
To use the HotDesk feature:
1. Press the MENU hard key on the phone.
2. Click the HotDesk softkey; the 'HotDesk Sign-in options' screen opens – identical to the
regular sign-in options screen.
Note: If the phone is locked, a popup prompt is dis pl ayed after the HotDesk softkey is
selected, prompting you to confirm your request f or Hot Desking.
3. Select PIN code, Username and Password, Web Cloud (Office 365) -or- Web Login (see
for more information).
here
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Note:
• If the feature isn't enabled on the server, the networ k administrator must enable it.
• When the HotDesk user signs out or if the phone stays in idle state longer than the
HotDesk timeout defined on the server, the phone automatically returns to its original user
and state; its configuration and data are preserv ed as they were before the phone was
leased for HostDesk use. HotDesk users cannot pe rf orm al l operations that the original
(CAP or regular) user could perform, for example, change Language.
4.8 Displayed Messages
Messages indicating processes in progress, displayed in the screen, include:
Table 4-1: Displayed Messages Indicating Processes In Progress
Message Description
Initializing Initializing
Discovering LLDP Discovering VLAN using Link Layer Discovery Prot ocol (LLDP)
Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP Acquiring an IP address from a DHCP server
Initializing Network Initializing the network
Signing in Signing in to the Skype for Business server
Signing in...Contacting time server Get the time from the NTP server
Discovering SfB server Auto discovering the Skype for Business server on the network
Registering Registering to a Skype for Business server (after booting up the
phone)
Downloading Firmware File Downloading a firmware file
Upgrading Firmware Upgrading the phone’s firmware
Signing out Signing out of the Skype for Business server
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User's Manual 5. Unlocking a Locked Phone
5 Unlocking a Locked Phone
The phone automatically locks after a configured period of time to secure it against unwanted
(mis)use. If left untouched for 10 minutes (default), it locks and becomes inaccessible to anyone
who doesn't know its lock code. After it locks:
Incoming calls are allowed, but outgoing calls need the lock code.
Without the lock code, users cannot access the Call Log, Calendar and Corpor ate directory,
but they can call preconfigured emergency numbers.
Note: For the feature to be available to users, t he administrator must first enable it in the
Skype for Business server and Web interface. See t he A dministrator's Manual for details.
When signing in for the first time, the user is prompted for the lock code. After entering a code,
e.g., 123456, confirming and saving it, the phone goes into idle state and locks after 10 minutes.
To manually change the lock code:
1. Press the MENU key, select Settings and then scroll down to select Device Security.
2. In the Device Security screen, select Change Lock Code.
3. Enter the old code, press OK and when prompted for the new code, enter it, and confirm.
4. Press Save.
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Note: Emergency numbers (police, ambulance service, firefighting service, etc.) will stil l be
available and dialable in the event the phone locks via a new Emergency softkey that is
displayed after the lock takes effect.
5.1 Manually Locking a Phone
If you leave your desk (for example), you can manually lock the phone to secure it against
unwanted (mis)use by others while you're gone. While locked, it will be inaccessible to anyone
who doesn't know its lock code.
To manually lock a phone:
When the phone is idle, press the Status softkey and then in the Status screen, pre ss the
Lock softkey; the phone locks and an Unlock softkey is displ ayed in the idle screen.
To unlock a phone that's been locked:
Note: You can unlock a phone that's been loc ked only if you know the lock code.
In the idle screen, press the Unlock softkey, enter the lock code that was entered as
described
here, and then press the OK softkey.
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User's Manual 5. Unlocking a Locked Phone
5.2 Dialing Emergency Numbers if the Phone is Locked
If the phone locks, emergency numbers such as for the police, ambulance service, firefighting
service, etc., will still be available and dialable via an Emergency softkey that is displayed in the
phone's idle screen after the lock takes effect.
You can select an emergency number from a list of emergency destinations. A dedicated number
for the police, ambulance service, fire fighting service, etc., can be selected from a list of options,
for example:
Note: The network administrator must define these emergency numbers in the Skype f or
Business server for the feature to be available.
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User's Manual 6. Customizing the Phone
6 Customizing the Phone
The phone lets you customize its interface to suit personal requirements for a friendlier user
experience.
6.1 Changing the Language
The phone supports multiple languages. English is the default, but you can change it to any other.
To change the default:
Open the Languages screen (MENU key > Settings > Language), navigate to and select
the language you require and then press the displayed Save softkey.
6.2 Selecting Ring Tone
A ring tone can be selected to suit personal preference from a range of ring tones, to alert you to
incoming calls.
To select a ring tone:
Open the Ring Tone screen (MENU key > Settings > Ring Tone) and then navigate to and
select the ring tone of your choice and then Save.
As you navigate down the list a sample of each ring tone is played.
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6.3 Displaying Contacts Pictures
Contacts pictures are by default displayed in the 445HD phone screens. Contacts pictures are
displayed with speed dials and presence statuses in the idle screen, Favorites, incoming calls,
outgoing calls, conference calls, visual voice mail and call logs.
The figure below left shows contacts pictures displayed for speed dials in the idle screen.
The figure below right shows contacts pictures displayed for Favorites.
The figure below shows contacts pictures displayed in a conference.
Note: In the Skype for Business client (see the f i gure below), users can despite the
default reserve their right to hide their pictures so t hat others won't be able to see it.
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User's Manual 6. Customizing the Phone
6.4 Enabling Call Waiting
The phone lets you suspend a call that's in progress in order to accept another call coming in on
the line.
To enable or disable call waiting:
1. Open the Call Waiting screen (MENU key > Settings > Call Waiting), navigate to and select
Disable, Enable or Busy on Busy (see Section 6.5.1) and then Save.
6.5 Handling Simultaneous Incoming Calls
If you're in a call and another party calls, or if two calls come in on your phone simultaneously , the
phone's screen displays both calls in a way which facilitates easy and efficient handling.
Simultaneous incoming calls: Both calling parties flash.
When one of the incoming calls is answered:
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When a phone is in a call and another comes in:
Visual indications on the phone are:
The LED of the programmable key that is configured as an extension flashes red when a call
comes in on that extension
The LED of the programmable key that is configured as an extension is illuminated green
after a call that comes in on that extension is answered
The Ring LED in the upper right corner of the device flashes blue when a call comes in
6.5.1 Configuring Busy on Busy
If you're already in a call and another call comes in on the phone or on the Skype for Business
client, the Busy on Busy feature rejects the incoming call and plays a busy signal to the caller.
To configure Busy on Busy:
Open the Call Waiting screen (MENU key > Settings > Call Waiting), select the Busy on
Busy option and then Save.
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User's Manual 6. Customizing the Phone
6.6 Configuring Call Forwarding
This feature enables you to automatically redirect an incoming call to another phone number,
including a mobile phone number, if a user-defined condition is met, e.g., if the line is busy.
All Call Forwarding options available on the Skype for Business client, i.e., Call Forward with
Delegation, Simultaneous ring, and Forward unanswered calls, can be configured from the
phone, in compliance with Unified Communications between pc and phone. Delegates can be
added directly from the phone and phones can be configured to ring simultaneously.
To configure call forwarding:
1. Open the Automatic Forward screen (MENU key > Settings > Forw ard settings -or- press
the Forward softkey when the screen is in idle state).
2. To automatically forward all calls to voicemail:
• In the Automatic Forward screen, navigate t o 'Forward to' and then navigate to and
select the Voice mail option.
• Press Save; you're returned to the idle screen. In the idle screen, view a check mark in
the corner of the Forward softkey; calls will automatic al l y be forwarded to your
voicemail.
3. To forward unanswered calls to voicemail:
• In the Automatic Forward screen, navigate down to Forward unanswered calls and
then press the Configure softkey.
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• In the Forward Unanswered Calls screen, navi gate down to the 'After (seconds)' field
and choose after how many seconds unanswered calls will automatically be forwarded
to voicemail. Default: 20 seconds.
4. To forward unanswered calls to a number:
• In the Automatic Forward screen, navigate t o t he 'Forward unanswered calls' field and
then press the Configure softkey.
• Press the New Number softkey and in the New Number screen enter the number or
select from the directory. Press the OK softkey; you're ret urned to the idle screen;
unanswered calls will be automatically forwarded to t he number.
5. To configure simultaneously ring:
• In the Automatic Forward screen, navigate t o t he 'S i m ul t aneously ring' field and then
navigate to My delegates; as with the Skype for Business client, calls will ring you at
work and also ring another phone or person simultaneously.
To stop call forwarding:
When the phone is in idle state, press the Forward softkey and in the Automatic Forward
screen, select Do not forward calls.
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User's Manual 6. Customizing the Phone
Note: If the phone's 'NTP server' setting is set to 'Disabled', inform the network administrator.
be automatically retrieved from the NTP server.
6.7 Making Sure the NTP Server is Enabled
Only the network administrator can change it. It must be set to 'Enabled' for date and time to
Date and time are automatically retrieved from the deployed Network Time Protocol (NTP) server.
To make sure the NTP server is enabled:
1. Open the Date and Time screen (MENU key > Settings > Date and Time).
2. If not already 'Enabled', notify your network administrator.
To enable/disable obtaining time zone from the DHCP server:
Note: If 'Obtain Time Zone from DHCP' is set to 'Disabled', inform the network administrator.
Only the network administrator can change the setting on the phone because it is password
secured.
To configure the time format:
Navigate to and select the Time format option and then select the format of your choice.
To configure the date format:
Navigate to and select the Date Format option and select the format of your choice.
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User's Manual 6. Customizing the Phone
example after a calendar reminder pops up in your screen or when a call
Switch to dimmer mode
the timeout of 'active mode', in minutes. If it expires, the screen
changes to 'dimmer mode' (see the next description). Configure either 15
working hours. Consult your
changes to 'dimmer' mode after the timout configured for 'active mode'
High
6.8 Configuring Screen Brightness
The screen can be configured to a level of brightness to suit personal preference, for a pleasant
user experience.
To select a brightness level:
1. Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness).
2. Navigate down to an option and then navigate to the level that suits you best. Use the table
below as reference.
Table 6-1: Screen Brightness Options
LCD Brightness Option Description
Active mode brightness Defines the brightness of the screen when it's in 'active mode', which is for
comes in or after you press a key on the dialpad.
• Low
• Medium
• High (default)
Defines
after
(default), 30, 45 or 60 minutes.
If your network administrator enabled Microsoft Sky pe for Business' online
Power Save Mode feature, three Microsof t parameters apply:
• EnablePowerSaveMode
• PowerSaveDuringOfficeHoursTimeoutMS
• PowerSavePostOfficeHoursTimeoutMS
The second determines 'active mode' timeout if in working hours. The third
determines 'active mode' timeout if in nonnetwork administrator for more information.
Dimmer mode brightness Defines the brightness of the screen when it's in 'dimmer mode'. The screen
expires (see above). You can configure either:
• Low
• Medium (default)
•
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meout of 'dimmer mode', in minutes. If it expires, the screen
changes to 'night mode'. Configure either 30, 60 (default), 90 or 120
parameters apply:
of the office. The third determines how much time in 'dimmer mode' must
when you are in the office. In the morning, when working
mode'. The phone gets your work hours from Microsoft Exchange server,
r network
the brightness of the screen when it's in 'night mode'. The screen
changes to 'night mode' after the timeout configured for 'dimmer mode'
High
LCD Brightness Option Description
Switch to night mode after Defines the ti
minutes.
If your network administrator enabled Microsoft Skype for Business' online
Power Save Mode feature, three Microsoft
(1) Enable/Disable (2) Timeout during work hours and (3) Timeout when out
pass before the screen switches to 'night mode' The screen never switches
to 'night mode'
hours start, the screen automatically switches from 'night mode' to 'dimmer
configured by your network administrator. Consult you
administrator for more information.
Night mode brightness Defines
expires (see above). You can configure either:
• Low (default)
• Medium
•
3. Save the setting.
6.9 Selecting an Answering Device
You can select the speaker or the headset to be activated when you answer calls. The default is
the speaker. This means that when you press the Accept softkey to answer a call, or when you
dial another party by pressing the number keys on the keypad and then pressing the Dial softkey,
the default device will be the speaker.
To change the default:
Open the Answer Device screen (MENU key > Settings > Answer Device), navigate to and
select Headset and then Save.
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User's Manual 6. Customizing the Phone
6.10 Configuring Location
This feature allows a called party to identify the geographical location of the calling party. For
example, if a caller in the U.S. makes an emergency call to E911, the feature extracts the caller's
information for the police department to immediatel y identify the caller's location.
The network administrator configures geographical location for each subnet (see the
Administrator's Manual). After you sign in, your geographical location is downloaded via inband
provisioning.
Note: If geographical location is not provision ed by the server, you're notified as shown in the
figure below.
Either Set the location manually, Skip (the popup closes but pops up every few hours), or
Dismiss ('kills' the notification).
To manually configure location:
Open the Location screen (MENU key > Settings > Location).
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6.11 Uploading Logs to MS Server for Support
An integrated log upload feature lets you upload logs from the phone to the Microsoft server for
troubleshooting and support, in compliance with Microsoft's certification requirements for 3
Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll
contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and
send logs for analysis. The FAE will then download the logs to their PC, perform the analysis, and
provide a fix.
rd
party
To upload logs:
Select MENU key > Settings > Log Upload
6.12 Configuring an Outbound Proxy
Skype for Business Server Multitenant Hosting Pack is a Microsoft® Unified Communications
(UC) hosting solution for telecommunications and hosting providers. The solution enables
Microsoft hosting partners to deploy a single instance of the Skype for Business Server software
to securely and economically host multiple tenant s with a rich, fully integrated UC solution.
To connect AudioCodes' Skype for Business-compatible phone to a hosted Lync environment
(LHP), a dedicated 'Out0062ound Proxy' parameter is available which is used to configure the
hosted service provider's domain name (FQDN).
Note: In hosted environments, it's common practice for this hosted domain name to be
different to the enterprise's domain name. See also the 400HD Series IP Phones for Skype
for Business Hosting Partner (LHPv2) Environment Configuration Note.
To configure a phone for an LHP environment, the Outbound Proxy address must be configured
as the hosted Service Provider's domain name (FQDN).
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To configure the address of the Outbound Proxy:
1. Open the Outbound Proxy screen (MENU key > Settings > Outbound Proxy).
2. Navigate to and select Enabled in the 'Use Hosted Proxy' field.
3. In the 'Address' field enter the hosted Service Provider's domain name (FQDN).
4. Navigate down to the 'Port' field, configure it (Default: 0), and then Save.
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6.13 Adjusting Volume
The phone allows you to adjust
Ring volume
Tone volume (e.g., dial tone)
Handset volume
Speaker volume
Headset volume
6.13.1 Adjusting Ring Volume
The volume of the phone's ring alerting you to an incoming call can be adjusted to suit personal
preference.
To adjust ring volume:
1. When the phone is in idle state, press the VOL or VOL key on the phone; the Ringer
Volume bar is displayed on the screen:
2. After the adjustment, the Ringer Volume level disappears from the screen.
6.13.2 Adjusting Tone Volume
The phone's tones, including dial tone, ring-back tone and all other call progress tones, can be
adjusted to suit personal preference.
To adjust tones volume:
1. Off-hook the phone (using handset, speaker or headset).
2. Press the VOL or VOL key; the Tones Volume bar displays on the screen:
3. After the adjustment, the Tones Volume bar disappears from the screen.
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6.13.3 Adjusting Handset Volume
The volume of the handset can be adjusted to suit personal preference. The adjustment is
performed during a call or when making a call. The newly adjusted level applies to all subsequent
handset use.
To adjust handset volume:
1. During a call or when making a call, make sure the handset is off-hook.
2. Press the VOL or VOL key; the Handset Volume bar is displayed on the screen.
3. After the adjustment, the Handset Volume bar disappears from the screen.
6.13.4 Adjusting Speaker Volume
The volume of the speaker can be adjusted to suit personal preference. It can only be adjusted
during a call.
To adjust the speaker volume:
1. During a call, press the SPEAKER key on the phone.
2. Press the VOL or VOL key; the Speaker Volume bar is displayed on the screen.
3. After the adjustment, the Speaker Volume bar disappears from the screen.
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6.13.5 Adjusting Headset Volume
The volume of the headset can be adjusted to suit personal preference. It can only be adjusted
during a call.
To adjust the headset volume:
1. During a call, press the HEADSET key on the phone.
2. Press the VOL or VOL key on the phone; the Headset Volume bar is displayed on the
screen.
3. After the adjustment, the Headset Volume bar disappears from the screen.
6.14 Managing Phone Directories
The phone supports a number of directories:
Favorites (integrated with Skype for Business client)
Corporate directory
Personal directory
Outlook Contacts
Others
Note:
• You can add, edit and delete contacts in the Personal directory. You cannot in the
Corporate directory.
• You can add a maximum of 1,000 contacts to your Pe rsonal directory. After adding a
contact, you can call the contact directly from the di rectory. If you receive an incoming call
from a contact listed in the directory, the screen displays the name listed.
• The Personal directory and Corporate directory display the presence status of contacts if
your network administrator set them up in the Micr osoft Skype for Business server (see
the Administrator’s Manual for more informati on).
• If you assign a speed dial key to a contact, you can pre ss it to call them.
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6.14.1 Accessing Directories
All directories can be accessed from the CONTACTS key on the phone.
To access the Skype for Business client Favorites directory:
Press the CONTACTS key on the phone.
To access other directories:
In the Favorites screen shown above, press the Groups softkey and select the directory of
your choice.
6.14.2 Adding a Contact to the Personal Directory
The home number, office number, mobile number an d/or SIP URI of a contact can be added to
the Personal Directory. You can also configure a speed dial to place calls quickly to the contact
(see Section 6.15). After adding the contact, you can search for them in the group, dial them, edit
their contact information or delete them.
To add a contact to the Personal directory:
1. Open the Personal directory (CONTACTS key > Personal Directory).
2. Select New Contact.
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3. In the 'Add Contact' screen, key in the ‘Name’ of the new contact.
4. Navigate down and key in the new contact's office phone number.
5. [Optionally] Navigate down and key in the new contact's home and mobile numbers as well.
6. [Optionally] Navigate down and enter their SIP URI, e.g., mike.dubb@audiocodes.com. This
option can be useful to you if you don't know their phone number.
7. Press the Sp. Dial softkey to assign a speed dial key if required.
8. Navigate to and select the first 'Empty' speed dial, and then save it; the speed dial key is
displayed in the phone's sidecar.
6.14.3 Editing Contact Information
Information about a contact in the Personal directory can be edited. This is important if a contact
changes their phone number, for example.
To edit contact information:
1. Open the Personal directory and navigate to the name of the contact whose information you
want to edit.
2. Press the Details softkey.
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3. Press the Edit softkey.
4. Edit the contact’s details and Save.
Note: The Corporate directory cannot be modified.
6.14.4 Deleting a Contact from the Personal Directory
Contacts can be deleted from the Personal directory. This can be necessary if they leave the
company, for example.
To delete a contact:
1. Open the Personal directory and navigate to the contact to delete.
2. Press the Details softkey.
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3. Press the Delete softkey; a 'Delete current contact?' warning message appears:
4. Press the Yes softkey to remove the contact from the phone directory or No if you want to
keep the contact in the directory.
Note: Corporate directory contacts cannot be del eted.
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6.14.5 Adding a Person to Favorites from the Call Log
A person can be added to the Favorites directory after a call with them is logged in the phone's
Call Log.
Note: A maximum of 1,000 people can be added to the Favorites directory.
To add a person to the Favorites directory from the Call Log:
1. Open the Call Log (MENU key > Call Log).
2. Select the log and in it, select the logged person.
3. Press the Detail softkey.
4. Press the Favorite softkey.
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Note: You can also add a person to the Favorites directory from the Corporate Directory,
Outlook Contacts, Personal Directory and (User) Groups, through the 'Contact Details'
screen's Favorite softkey, shown in the example below.
6.14.6 Removing a Person from Favorites
A person can be removed from the Favorites directory. This can be necessary if they move
departments in the company and you no longer interface with them, for example.
To remove a person from the Favorites directory:
1. Open the Favorites directory (MENU key > Favorites).
2. Navigate to the person to remove and then press the OK navigation control button on the
phone.
3. In the Contact Details screen, press the Unfavorite softkey.
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6.14.7 Adding a Distribution Group to Favorites
This feature allows you to view users who are members of Active Directory distribution groups
(preconfigured as Favorites in the Skype for Business client) on the phone screen. With the
feature, users from distribution groups can be called, invited to conference calls, etc.
From the Skype for Business client, add a Distribution Group to the Skype for Business client's
Favorites directory, view the group in the phone screen, open it and navigate to a group member
and call them.
The feature enhances Unified Communications between phone and pc (Skype for Business
client).
To add a Distribution Group to the Favorites directory:
1. From Skype for Business client, add a Distribution Group to your Favorites directory, right-
click and from the popup menu choose Add to Contact List.
2. On the phone, open the Contact groups screen (Contacts > Contact groups) and make
sure you can view this group, select it and view group members.
Note: A group of more than 100 members cannot be fully expanded.
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6.14.8 Searching for a Contact in the Personal Directory
The search feature enables you to quickly and easily locate a contact in a directory. The feature
increases user productivity, especially if you have a long list of contacts.
Tip: Use the T9 feature when searching in the Corporate Directory. See here for details.
To search for a contact in the Personal Directory :
Open the Personal Directory and then
a. Navigate down to the contact in the list
or (if the directory is large)
b. Key the first letter of the contact's name, for example, J, to search for Jonathan.
c. Key the next letter, o.
d. Key the next letter (if necessary), n.
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6.14.9 Searching for a Contact in the Corporate Directory using T9
The T9 (Text on 9 keys) feature lets you press the 2 key, for example, to input the letter C. You
only need to press it once. So to input Charles you'd press 2427537. T9 supports predictive
search, so as letters are entered, possibilities are displayed. If the name Alex, for example,
appears multiple times in the directory, users can enter alex space * and then the first letter of the
family name.
Note: The feature only applies to searching for a contact in the Corporate Directory.
To access a contact in the Corporate Directory using T9:
1. Open the Corporate Directory (CONTACTS key > Groups > Corporate Directory).
2. T9 input is selected by default so just press the key containing the first letter in the contact's
name, for example, press the 2 key containing A, for Alan. Then press the 5 key containing
the second letter, L. You only need to press it once. Then press the 2 key containing the
third letter, A. If necessary, press the 6 key containing the fourth letter, N. You only need to
press it once.
3. [If nece ssary] Press the * key to enter a space and then enter the first letter of the family
name.
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6.14.9.1 Changi ng from T9 Input to A/a/1 Input
You can search for a contact in the Corporate Directory using A/a/1 input instead of T9 (default)
input.
To change from the default T9 input to A/a/1 input:
1. Open the Corporate Directory (CONTACTS key > Groups > Corporate Directory) and then
• press the Input softkey
or
• press the # key on the phone
2. Successively press the Input softkey or the # key on the phone to navigate to the
alphanumerical option you require.
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• Five programmable keys can also be configured as speed dial s – see here for details.
6.15 Configuring a Function Key for Speed Dialing
Each of the 12 Function Keys on the phone's sidecar can be configured as a speed dial. Each
lets you place a call to a contact at the press of a sidecar button.
Note:
• Speed dials can also be configured when adding a contact – see here for details.
Speed dials are private. They're for each user's own personal use. They're preserved even if you
sign out, sign in as another user, sign out as that user, and then sign in again as your own user.
To configure a Function Key as a speed dial:
1. Open the Function Keys screen (MENU key > Keys > Function Keys or long-press one of
the 1-12 sidecar buttons).
2. Navigate to and select an empty (unconfigured) Function Key.
Note: Function Key 1 is uppermost on the sidecar, Function Key 12 is lowermost.
3. Navigate to and select Speed Dial.
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4. Enter the number of the contact or select the contact from a directory.
5. Enter a Key Label – the name of the contact to be displayed on the sidecar.
6. Press the displayed Save softkey.
6.15.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR
The 'Pause Dialing' feature creates a time break typically needed for a speed dial to a des tina tion
extension number that is behind an Interactive Voi ce Response (IVR) system.
Note: Your network administrator will configure 'Pause Dialing' if you need to configure a
speed dial to a number behind an IVR system. See t he A dministrator's Manual for more
information.
6.15.2 Editing a Speed Dial
Editing a speed dial will usually be necessary if a contact's phone number changes.
To edit a speed dial:
1. Long-press the sidecar button next to the contact's speed dial and then Select.
2. In the 'Number' field of the Function Key screen, press the Clear softkey to delete digits.
3. Navigate to the 'Key Label' field and edit by pressing the Clear softkey to delete letters.
4. Save the edit.
6.15.3 Deleting a Speed Dial
Deleting a speed dial will typically be necessary if a contact leaves the company.
To delete a speed dial:
Long-press the sidecar button next to the speed dial to delete, navigate to 'Empty' and then
press the Select softkey.
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6.16 Configuring a Function Key for Paging
Each of the 12 Function Keys on the sidecar can be configured to page a group. The feature
allows live announcements to be made (paged) from a phone to a group of phones, to notify a
team (for example) that a meeting is about to commence. The paged announcement is multicast
via a designated group IP address, in real time, on all idle phones in the group, without requiring
listeners to pick up their receivers. Listeners view the name of the group displayed on their
sidecar when the paging call comes in.
Note: By default disabled, the feature must first be enabled by the network administrator.
Consult the network administrator if you need it. See the Administrator's Manual for more
information.
To configure a Function Key as a paging dial:
1. Long-press a button on the phone's sidecar and then navigate to and select Paging.
Note: The screen can alternatively be accessed via the MENU key > Keys > Function Keys
> select 'Empty' > navigate to and select Paging.
2. In the 'Group Name' field, enter the name of the group, to be displayed in the phone's screen
when there's an incoming / outgoing paging call.
3. In the ‘Key Label’ field, configure the paging group name to be displayed in the phone's
sidecar.
4. In the 'Multicast Address' field, enter the paging group's multicast IP address. Default:
224.0.1.0. For phones to be in a group, all must be configured with the identical multicast
address.
5. In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group,
all must be configured with the same port.
6. Save the configuration.
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6.17 Configuring a Programmable Key for Speed Dialing
Six programmable keys are located on either side of the phone screen, three on each side. Each
can be configured as a speed dial, exactly the same as the 12 Function Keys. A total of 18 speed
dials can therefore be configured on the phone: Twelve F unct ion Keys + six programmable keys.
To configure a programmable key for speed dialing:
1. Long-press one of the 1-6 programmable keys and then navigate to and select Speed Di al.
Note: The screen can alternatively be accessed via MENU key > Keys > Programmable
Keys > select 'Empty'.
2. Configure the 'Number' and 'Key Label' field or navigate down to Select from Directory, and
then Save.
3. The adjacent key on the phone illuminates red. Test the speed dial by pressing the key.
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6.17.1 Deleting a Speed Dial
Deleting a speed dial will typically be required if a contact leaves the com pany.
To delete a speed dial:
1. Long-press the key on the phone configured as a speed dial.
2. Navigate to and select Empty. The speed dial indication disappears from the idle screen.
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6.18 Configuring a Programmable Key for Paging
Six programmable keys are located on either side of the phone screen. Three are on each side.
Each can be configured for paging a group, exactly like the 12 function keys. So a total of 18 keys
can be configured on the phone for paging: Twelve f u nction keys + six programmable keys.
The paging feature allows a live announcement to be made (paged) from a phone to a group of
phones, to notify a team (for example) that a meeting is about to commence. The paged
announcement is multicast via a designated group IP address, in real time, on all idle phones in
the group, without requiring listeners to pick up their receivers. The name of the group is
displayed on phone screens when the paging call c omes in.
To configured a programmable key for paging:
Note: Make sure paging is enabled on the network. Consult your network administrator if it
isn't.
1. Open the Programmable Keys screen (MENU key > Keys > Programmable Keys):
2. Select an 'Empty' (unconfigured) programm able key and then select Paging.
3. In the 'Group Name' field, enter the name of the group to be displayed in the phone's screen
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when there's an incoming / outgoing paging call.
4. In the ‘Key Label’ field, enter a name for the programmable key-paging dial to be displayed
in the phone's screen.
5. In the 'Multicast Address' field, enter the paging group's multicast IP address.
Default: 224.0.1.0. For phones to be in a group, all must be configured with the identical
multicast address.
6. In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group,
all must be configured with the identical port.
7. Save the configuration.
6.19 Configuring a Programmable Key as a Key Event
Any of the six programmable keys located on either side of the phone screen can be configured
as a Key Event. A Key Event can be Dialed Calls, Missed Calls, Received Calls, Directory, DnD,
All and Forward The figure below, for example, shows a programmable key configured as a
‘Dialed’ Key Event. Pressing the key directly opens the Dialed Calls s cre en.
To configure a programmable key as a Key Event:
1. Long-press any of the six programmable keys located on either side of the phone screen or
press the MENU key > Keys.
2. Select Programmable Keys and then select an 'Empty' Programmable Key.
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3. Navigate to and select Key Event:
4. In the ‘Key Label’ field, configure an identifier that you’ll easily identify in the phone screen,
e.g., 'Dialed'.
5. In the ‘Key Event’ field, select the Key Event you want to configure, for example, ‘Dialed
Calls’.
6. Save the configuration and view in the phone's idle screen the Key Event you configured.
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6.19.1 Configuring a Programmable Key as a VocaNOM Dial
Any of the 1-6 programmable keys located on either side of the screen can be configured as a
VocaNOM dial for voice dialing ability. VocaNOM allows voice-dialing colleagues through the
VocaNOM softkey in the phone's idle screen. A beep is played and then a voice prompt requests
first and last name or department. The caller articulates the first and last name and then at the
prompt, articulates "Office" or "Mobile". The VocaNOM service then directly dials the requested
party according to the instructions articulated by the user. When the service identifies the
requested party, the phone dials their number just as it does in a regular call. Later, the user can
press the REDIAL hard key on the phone and view the call logged in the phone's 'Dialed Calls'
just like with any other call. The feature increases day -to-day w ork productivity.
To configure a programmable key as a VocaNOM dial:
1. Long-press any of the 1-6 programmable keys located on either side of the screen and
then select VocaNOM.
2. Enter the VocaNOM number and a label that you’ll easily be able to identify in the
phone screen, and then Save. View the key in the idle screen.
6.19.2 Deleting a Key Event
If necessary, configured programmable keys can be deleted.
To delete a configured programmable key:
Long-press the programmable key and then in the key's screen, select Empty.
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Available
You're online and available for other contacts to call.
Busy
You’re busy and don’t want to be interrupted.
Do not disturb
You don’t want to be disturbed. Stops the phone from ringi ng when others call you. If
blocked and your idle screen indicates 'Missed Calls'.
Be right back
You' are away briefly and will return shortly.
Appear Away
You want to hide your status and appear to others you're currently away.
6.20 Changing your Presence Status
Presence status can be configured to indicate to would-be callers if you're available or not. By
default, your presence status is based on your Skype f or Business client.
Note:
• Presence status can be changed by your Skype for Business client running on your
computer. Presence status is reflected in the phone's screen.
• After n minutes (configured in the Skype for Business server by your administrator),
presence status automatically changes to ‘Inact ive’.
• n minutes after this (also configured in the Skype for Business server by your
administrator), presence status automatically changes to ‘Away’; all calls are then
automatically forwarded to the RGS (Response Group Service) if it is configured.
To configure/change presence status:
1. In the idle screen, press the Status softkey.
2. Select a presence status. The status you select is displayed in the idle screen. Use the table
below as reference.
Table 6-2: Presence Statuses
Presence Status Description
DnD is activated, callers hear a tone indicating that your phone is busy; the call is
Off Work
3. To reset your presence status, select Reset; your status is received from the Skype for
Note: If a contact configured in your phone's sidecar is in a call, the BLF next to their name
flashes on and off in red, indicating their status is Busy .
You're going on vacation (for example).
Business server and automatically updated.
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6.21 Viewing Microsoft Exchange Calendar in the Phone Screen
Microsoft Exchange Calendar items are displayed in the phone's screen, giving you a unified
communications experience with phone and PC.
Note: For this feature to function:
• It must be enabled by your network administrator if it isn't enabled already (the default is
enabled). For more information, see the Administrator's Manual.
• You need to sign in with your username and password. If you signed in with your PIN
code, you'll receive the message Calendar is not available for PIN code login. Features
activated from Microsoft's Exchange Server, such as this one, are only available after
signing in with username and password.
To view the calendar:
1. Press the MENU key on the phone and then select Calendar.
1. If other meetings are scheduled for that day, scroll to them, and select Details.
2. If a meeting is an online Skype for Business meeting, select it and press Join, or press
Details and then Join. You can optionally then add other attendees.
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3. If the meeting scheduled is an offline non Skype for Business meeting, you can press
Details and then optionally add other attendees.
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6.22 Receiving Meeting Reminders
The phone automatically pops up meeting reminders for meetings defined as Skype for Business
meetings. Meeting reminders pop up in the phone's idle screen at the time defined for them in the
meeting invitation.
Note: If the feature is disabled, you can ask your network administrat or to enable it. For more
information, see the Administrator's Manual .
You can Snooze a Reminder, or Dismiss it. If you select Dismiss, the Reminder does not pop up
again; you'll still be able to access Calendar item s and view the meeting.
If you select Snooze, the Reminder pops up 10 minutes before the start of the meeting, five
minutes before the start of the meeting, and when the meeting begins.
So the feature allows you to receive advance notifications about meetings and directly join them.
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User's Manual 7. Performing Basic Operations
7 Performing Basic Operations
This section shows basic phone operations.
7.1 Using Audio Devices
Any of these phone audio devices can be used for speaking and listening:
Handset: To make a call or answer a call, lift it.
Speaker (hands-free mode). To activate it, press the speaker key during a call or when
making a call. To deactivate it, press the speaker key again.
Headset (hands-free mode). When talking on the phone, you can relay audio to a connected
headset. To enable it, press the headset key. To disable it, press it again.
The audio device can be switched during a call.
To switch from speaker/headset to handset:
Activate speaker/headset and pick up the handset.
To change from handset to speaker/headset:
Off-hook the handset and press the speaker/headset key to activate the speaker/headset.
Return the handset to the cradle; the speaker/headset remains activated.
7.2 Checking Voice Quality
Voice quality on the phone can be checked to m ake sure it is high-definition.
To check voice quality:
1. Press the MENU key, select the Status option and then select Voice Quali ty Check.
You're invited to "Record a short message after t he t one t hen wait to hear how you sound".
Note: The feature must be enabled on the Skype for Business server by the network
administrator for it to be available. See the Admi ni strator's Manual for more information.
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7.3 Making Calls
The screen that is displayed after dialing provides caller-friendly orientation information.
the name of the calling party
the number of the calling party
outgoing call
presence status of the called party
the name of the called party if listed in the phone directory
the number of the called party
The phone plays a ring-back tone indicating to the caller that the called party's phone i s ringing.
To end dialing a call before it's answered:
Press the End softkey or the speaker key.
Note: For advanced dialing using the phone directory, see Section 6.14. To configure a key
for speed dialing, see Section 6.15.
7.3.1 Dialing
Here are the available dialing options:
Key in the digits of the phone number on the keypad
Press the speaker key and enter the digits of the phone number in the 'New Call' field
Lift the handset and enter the phone number in the 'New Call' field
To dial:
1. On the keypad, key in the first digit of the number; the screen displays the digit in the 'New
Call' field.
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• Key in the remaining digits. To delete (from right to l eft) entered digits, press the Clear
softkey. To cancel the call, press the Cancel softkey.
2. Do any of the following:
• Don't do anything; dialling is automatically perf ormed after a few seconds.
• Press the Dial softkey; dialing is performed.
• Pick up the receiver; dialing is performed.
• Press the Speaker button; dialing is performed.
• Press # if you switched on speaker/handset/headset before keyi ng in the digits of the
phone number; dialing is performed.
To dial a URL:
1. Press the speaker key or lift the handset.
2. Press the URL softkey and enter a URL address.
3. Press the Clear softkey to delete (from right to left) entered letters/numerals/symbols.
Press the Cancel softkey to cancel the call.
4. Press the Dial softkey.
7.3.2 Redialing
Any phone number previously dialed can be redialed. The phone logs all dialed number.
To redial:
1. Press the REDIAL key on the phone; the Dialed Calls screen is displayed, listing in
chronological order, recently dialed numbers.
2. Select the number to redial and then press the Dial softkey or press the OK key.
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7.3.3 Dialing a Missed Call
The phone logs missed calls. The number of missed calls is displayed in the idle screen.
To dial a missed call:
1. Press the Missed softkey displayed in the idle screen.
2. Select the missed call to dial if more than one is listed.
3. Press the Dial softkey or press the OK key.
7.4 Answering a Call
The screen displayed when a call comes in provides friendly orientation information.
presence status of the called party
the name of the called party
the number of the called party
incoming call
the name of the calling party if listed in the phone directory
the number of the calling party
The called party's phone rings.
To answer:
Pick up the handset -OR- press the headset key (make sure the headset is connected to the
phone) -OR- press the speaker key -OR- press the Accept softkey (the speaker is
automatically activated)
After you answer, the screen displays the icon and the caller’s details and call duration.
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Note:
• HD in the screen indicates a high-definition call (using a wideband voice coder).
• If a contact is in a call and they're listed in your phone's BLF l i st, the red BLF LED flashes
on and off to indicate that the contact is in a call. If t hat contact is in a call with another
contact listed in your phone's BLF list, the red BLF LE Ds of both the calling contact and
the called contact flash on and off on your phone.
• When two calls come in simultaneously, t he nam es of the calling parties appear on the
screen and the adjacent icons flash. If a user is in a call and a third party calls, the
name of the calling party appears on the screen and t he adjacent icon flashes.
7.5 Rejecting an Incoming Call
An incoming call can be rejected if for example you're busy or unavailable to take the call. The
caller on the other side will hear a busy tone from your phone.
To reject an incoming call:
Press the Reject softkey.
Note:
• A To Voice Mail softkey will be displayed if voicemail has been activated on your phone.
• A Reject softkey will only be displayed if voicemail is not activat ed on your phone.
To send an incoming call to voicemail:
When the phone rings to alert to an incoming call, press the To Voice Mail softkey.
To view voicemail content:
1. Press the voicemail key on the phone - illuminated red if you have voicemail.
2. Press the Call softkey and listen to your messages played back to you, and then optionally
press the End softkey.
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7.6 Silencing an Incoming Call
An inc oming call's ringing c an be silenced if for example a colleague is consulting you in your
office and you don't want the disruption. The caller on the other side will hear regular ringing but
no answer.
To silence the ringing of an incoming call:
Press the Silent softkey.
Answer a silenced call by pressing the Accept softkey or picking up the handset.
7.7 Making a New Call Even Though a Call is Coming in
A new call can be made even though a call is coming in, typically needed when it's more
important and pressing to make a new call than to accept an incoming.
To make a new call when a call is coming in:
1. In the Incoming Call screen, press the New Call softkey.
2. In the New Call screen, enter the destination number to call and then press the Dial softkey.
3. When the destination number answers, you can toggle to the calling party and reject or
accept them.
7.8 Ending an Established Call
You can end an established call.
To end an established call:
Return the handset to the phone cradle if it was used to take the call -or- press the headset
key -or- press the speaker key -or- press the End softkey.
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7.9 Viewing Missed, Received and Dialed Calls
The phone logs calls missed, received and dialed calls.
Note:
• The phone's Call Logs are synchronized with Microsoft's Exchange server. All lists in each
device's Call Log are synchronized except the Missed Calls list. All devices that a user
signs into are synchronized with the server. Each device reports every call from | to that
user to the server. Each device then pulls the last 20 reported calls and performs
synchronization.
• If the feature has been disabled, the network administrator must re-enable for
synchronization to function. See the Administ rator' s Manual for more information.
In idle state, the screen displays the number of missed calls (if any). In the example below, 3
missed calls are indicated.
To view missed calls:
Press the Missed softkey.
Note: After viewing, the indication disappears from the screen. The next time a call is missed,
the indication will reappear.
To view call history:
1. Open the Call Log screen (MENU key > Call Log).
2. In the Call Log screen, navigate to and select the call log you require.
• All Calls = calls that were missed, received and dialed
• Missed Calls = calls that were not answered
• Received Calls = the most recently answered numbers
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• Dialed Calls = the most recently dialed numbers
3. Select the option you want, for example, Missed Calls.
4. Press a softkey:
• Dial [dials the number of the selected logged entry]
• Save [saves the related information about the call entry in the personal directory]
• Detail [accesses the Call Details screen, which displays details of the log entry]
The screen displays:
• Number [phone number logged]
• Time [the time the call was logged]
• Date [the date on which the call was logged]
• Duration [the duration of the call]
Note:
• Log entries are stored from newest to oldest entries. The maximum number of entries for
each log type is 200. When the 200th entry is reached, it's deleted and replaced wit h the
new entry.
• Log entries are saved on a daily basis. If a power failure occurs, information may be lost.
• After viewing Missed Calls (by pressing the Missed softkey), the indication in the idle
screen disappears. It'll reappear the next missed call.
7.10 Reporting a Malicious Call
If you receive a call and you want to report it as malicious, the phone allows you to send a report
to the Skype for Business server.
Note: The feature must be enabled by the network administrator on the Skype for Business
server for malicious call reporting to be allowed by t he phone. See the Administrator's Manual
for more information.
To report a malicious call:
1. After receiving a call you think is malicious, press the MENU key on the phone and then
press the Call Log item.
2. Select the Report a call option displayed in the Call Log when the phone receives an
incoming call, for the phone to report the malicious call.
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7.11 Paging a Group
After configuring a paging group and a paging dial on the phone (see Sections 6.16 and 6.18),
you can page others in your group, and they can page you, to announce a change of venue, for
example. You can use the speaker, handset or head set as the audio device to page your group.
To page others in your group:
1. Press the function key or programmable key that you configured for paging the group.
2. Pick up the receiver and make the announcement, or talk directly into the speaker.
7.11.1 Receiving an Incoming Paging Call
Any other user configured in your group can page you.
To receive a paging call from another user configured in your group:
View in your phone's screen which group the paging call is coming from and listen to the
incoming paging call.
7.11.1.1 If Paged when in a Regular Call and Barge-in is Disabled
If you're in a call when paged and the 'Barge-in' feature was disabled by your network
administrator, you're prompted to accept/reject t he paged call.
If you press the Accept softkey; the regular call is put on hold and the paged call is heard.
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Note: If you'd have pressed Reject, the paging wouldn't have barged in on the regular call.
When you've heard the paging call, press the End softkey and then the Resume softkey to
resume the regular call that was put on hold.
7.11.1.2 If Paged when in a Regular Call and Barge-in is Enabled
If you're in a call when paged and the 'Barge-in' feature was enabled by your network
administrator, the paging call barges into the regul ar call which is put on hold.
Press the End softkey and then the Resume softkey to resume the regular call.
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8 Performing Advanced Operations
This section shows how to perform advanced operations such as answering waiting calls, placing
calls on hold, etc.
8.1 Answering Waiting Calls
You can accept a call on an extension on which there already is an active call.
To answer a waiting call:
a. A call with Steve is in progress
b. A call comes in from Hilary
= call waiting
To answer Hilary:
1. Press the Accept softkey; the waiting call from Hilary is answered; the previous call from
Steve is put on hold:
2. Press the navigation control's upper or lower rim to t oggle between calls.
Note: To enable / disable the call waiting feature, see Section 6.3.
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8.2 Placing Calls On Hold
You can place a call on hold in order to answer an incoming call (see Section 8.1) or to make
another call. The party put on hold will hear music played (Music on Hold (MOH)).
To place a call on hold:
Accept an incoming call and then press the HOLD key on the keyboard or press the Hold
softkey; the call is put on hold:
To retrieve a call on hold:
Press the HOLD key again -OR- press the Resume softkey.
Note: When using the handset in a call, if the hands et is on-hooked after putting the call on
hold, the call is not disconnected and the audio is switched to the speaker. For the call to be
disconnected, as it was in earlier versions, refer to your network administrator.
8.3 Handling Multiple Incoming Calls
The phone is capable of handling up to eight concurrent calls per line. Multiple calls can be put on
hold and you can switch between them. This feature is important for front desk personnel.
To manage multiple incoming calls:
If a call comes in from Hilary and then after it, a call comes in from Steve, when you answer
Steve, Hilary is put on hold.
If a third call comes in, this one from Alan, and you answer it, Steve is also put on hold, so
now both Hilary (caller 1) and Steve (caller 2) will be on hold.
To toggle between callers:
Press the upper or lower rim of the navigation control button.
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8.4 Calling a Contact from 'Favorites'
You can directly call from the phone any contact that is listed in your Skype for Business client's
'Favorites'.
To call a contact listed in 'Favorites':
1. Press the CONTACTS key.
2. Navigate to a contact to call and then press the Dial softkey or the OK hard key.
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8.5 Using a Speed Dial to Call
To quickly place a call you can press the function key or programmable key that you configured
for speed dialing.
To configure a function key for speed dialing, see Section 6.15.
To configure a programmable key for speed dialing, see Section 6.16.
To speed dial:
Press a function key that you configured for speed dialing
-OR-
Press a programmable key that you configured for speed dialing.
Note:
• Long-pressing a function key that is not configured for speed dialing allows you to
configure one. See Section 6.15.
• Long-pressing a programmable key that is not configure d for speed dialing allows you to
configure one. See Section 6.16.
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8.6 Transferring Calls
A second party can be transferred to a third party using the blind transfer method (default) or
Method Description
Blind Connects a second party to a third party before the third party answers.
Consultation Connects a second party to a third party after the third party answers and
8.6.1 Performing a Blind Transfer
consultation transfer method, whichever is convenient at the m om ent.
agrees to take the call from the second party.
Note:
• The TRANSFER key on the phone by default performs blind transfer.
• Your network administrator can change the key's default to consultation transfer.
See the Administrator's Manual for more informat ion.
A second party can be transferred to a third party before the third party answers, without
consulting with them.
To perform a blind transfer:
1. Steven asks you – Alan - to transfer him to Hilary. Press the TRANSFER key on the phone
or press the Call Menu softkey > Blind transfer. Steven is put on hold.
2. Enter Hilary's number and then select Transfer.
3. On the other side, Hilary's phone (4697) rings. When she picks up, your phone is
disconnected from Steve who is transferred to Hilary.
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8.6.2 Performing a Consultation Transfer
You can consult with a third party before transferring a second party to the third party.
To perform a consultation transfer:
1. In a call with Steve, he asks you - Alan - to transfer him to Hilary. Press the Call Menu
softkey and then select Consultation transfer.
2. Enter Hilary's number and then select Dial.
3. Hilary's phone (4697) rings and Hilary answers.
4. Consult with Hilary and then press the Transfer softkey - or press the TRANSFER key on
the phone.
Hilary is connected to Steve and you (Alan) are di sc onnected.
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8.6.3 Performing a Semi-Consultative Transfer
Instead of consulting extensively with the destination party after they answer, you can transfer the
call when they say hello. Semi-consultative transfer allows you to identify the voice of the
destination party before transferring the call to them, without asking them whether they agree to
take the call or not.
Note: The feature is by default disabled. For the feature t o be available, your enterprise
network administrator must enable it on the phone. See the Administrator's Manual for details.
To perform a semi-consultative transfer:
1. Steve asks you – Alan - to transfer him to Hilary. Press the Call Menu softkey and select
Consultation transfer.
2. Enter Hilary's number and press Dial. Steve is put on hold. MoH is played to him. Hilary is
rung.
3. When Hilary answers, press the Transfer softkey or press the TRANSFER key on the
phone; Hilary is connected to Steve and you (Al an) are disconnected.
Note: If your network administrator has not enabled the feature, the Transfer softkey will not
be displayed.
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8.6.4 Merging Calls into a Conference Call
When in a call, you can add another participant and then merge all into a conference call.
Merging is therefore similar to adding a participant to a conference. It can be performed on the
phone softkey or through the Skype for Business client if the user is paired.
To merge calls on the phone:
1. When in a call with Steve, you (Alan) decide to add Hilary to the call. Press the Call Menu
softkey; Steve is put on hold and the Call Menu screen is displayed.
2. Select New Call and in the 'New Call' field, enter Hilary's number and then press the Dial
softkey. Hilary answers.
3. Press the Call Menu softkey and then select Merge Calls; a conference call is established
between you (Alan), Hilary and Steve.
.
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8.7 Parking a Call
A call can be transferred to a "parking lot" where it can be picked up on any other phone in the
enterprise by a party who must dial a retrieval number to retrieve it. The retrieval number is
configured in the Skype for Business server's parking lot parameter by your network administrator
who can change it if necessary.
Tip: Don't park a call unless you know precisely who you want to answer it. If you park a call,
it can be answered by anyone in the enterprise listed i n the Skype for Business server's
parking lot parameter.
To park a call:
1. When you're in a call, press the Call Menu softkey and then select Transfer to Parking Lot:
The screen notifies you of the retrieval number to dial to retrieve t he call on another phone.
2. On another phone, dial the retrieval number; the call is pulled to that phone.
3. [Optionally] Pull the call back to the phone it was originally on by pressing Retrieve.
8.8 Configuring Group Call Pickup (GCP)
GCP capability lets an employee take a call coming in on a colleague's phone, on their phone. If
an employee in an open space hears a colleague's phone ringing and knows that that colleague
is unavailable, instead of having the call go unanswered and routed to voicemail, the call can be
redirected and answered by the available employee. Only employees configured in the Skype for
Business server's GCP parameter can pick up the call. Consult your network administrator if you
want the feature to be available.
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8.9 Managing a Multi-Party Skype for Business Remote Conference
A multi-party call conference based on the Skype for Business server (remote conference) can be
managed from the phone.
Note: Conferencing when BToE is not installed is described here. See Section 8.2.4 for
information about conferencing when BToE is installed.
In versions preceding 3.0, supported conference capability was locally based (phone based). As
of version 3.0, the phone of the conference initiator uses CCCP (Centralized Conference Control
Protocol) to establish the conference. The feature is integrated with Microsoft Exchange so in an
email invitation to join a Skype for Business meeting, you can click a Join link.
To start a conference:
1. In the phone's idle screen, press the Meet Now softkey and then the Add softkey.
• Enter the participant's phone number, or press the URL softkey and enter their URL
-OR-
• [Optionally] Press the Call Log softkey and select the participant from any of the call
logs
-OR-
• [Optionally] Press the the Contact softkey and select the participant from the Skype f or
Business client's 'Favorites' displayed on the phone, or, if the contact you are searching
for is not in your 'Favorites', press the Groups soft key and navigate in the Corporate
Directory, Personal Directory, Outlook Contacts or Others to find them.
2. Press the Dial softkey.
3. After adding a participant to a conference, you can add other participants in the same way.
To view conference participants:
In the phone's idle screen, press the Participants softkey.
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