AudioCodes 405, 405HD, 420HD, 430HD, 440HD Administrator's Manual
Administrator's Manual
AudioCodes High Definition IP Phones Series
405/405HD, 420HD, 430HD,
440HD IP Phones
Version 2.2.16
Administrator's Manual Contents
Table of Contents
1 Introduction ....................................................................................................... 19
Configuration Tools................................................................................................ 21
2 IP Phone User Interface .................................................................................... 23
2.1 Accessing the Administration Menu ...................................................................... 23
2.2 Changing Display Language ................................................................................. 24
3 Web Interface ..................................................................................................... 25
3.1 Accessing Web Interface ...................................................................................... 25
3.2 Getting Started with the Web ................................................................................ 26
3.3 Configuring the Web Interface's Port .................................................................... 27
3.4 Configuring User Login Credentials ...................................................................... 27
4 Configuration File.............................................................................................. 29
4.1 Introduction........................................................................................................... 29
4.2 File Syntax ........................................................................................................... 29
4.3 Linking Multiple Files ............................................................................................ 29
4.4 Downloading the Configuration File from the Phone ............................................. 30
4.5 Creating Configuration Files using VoIProvision Utility ......................................... 30
4.5.1 Configuration File Format .................................................................................... 30
4.5.2 Global Configuration File ..................................................................................... 30
4.5.3 VoIProvision Utility Overview ............................................................................... 31
4.5.4 CSV File .............................................................................................................. 31
4.5.5 Template File ...................................................................................................... 31
4.5.6 Generated Configuration Files ............................................................................. 31
4.5.7 Starting the VoIProvision Utility ............................................................................ 32
4.5.8 Usage ................................................................................................................. 32
4.6 Using the Encryption Tool..................................................................................... 32
4.6.1 Encrypting Configuration Files ............................................................................. 32
4.6.2 Encrypting Passwords in the Configuration File ................................................... 33
5 Device Manager Pro .......................................................................................... 35
Automatic Provisioning ......................................................................................... 37
6 Introduction ....................................................................................................... 39
7 Updating the Configuration File Manually ...................................................... 41
8 Setting up Network for Auto Provisioning ...................................................... 43
9 Obtaining Firmware and Configuration Files .................................................. 45
9.1 Provisioning Hunt Order ....................................................................................... 45
9.2 Dynamic URL Provisioning ................................................................................... 45
9.2.1 Provisioning using DHCP Option 160................................................................... 48
9.2.2 Technician's Digit Key Code ................................................................................ 49
9.2.3 Provisioning using DHCP Option 66/67 ................................................................ 50
9.2.4 Provisioning using DHCP Option 43 .................................................................... 50
9.2.5 Provisioning using the User-Class Option ............................................................ 51
9.2.6 SIP SUBSCRIBE and NOTIFY Messages ............................................................ 60
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9.2.7 Hardcoded Domain Name for Provisioning Server ............................................... 62
9.2.8 Cached Address of Last Provisioning Server Used .............................................. 62
9.2.9 Redirect Server ................................................................................................... 63
9.3 Static URL Provisioning ........................................................................................ 64
Quick Setup ............................................................................................................. 67
10 Quick Setup ....................................................................................................... 69
Networking .............................................................................................................. 71
11 Introduction ....................................................................................................... 73
12 Configuring Date and Time Manually .............................................................. 75
12.1 Configuring Daylight Saving Time ......................................................................... 76
12.2 Configuring the NTP Server .................................................................................. 79
12.3 Configuring NTP Server via DHCP ....................................................................... 81
13 Configuring IP Network Settings ..................................................................... 83
13.1 Configuring Static IP Address ............................................................................... 83
13.1.1 Configuring Static IP Address on the Phone ........................................................ 83
13.1.2 Configuring IP Network Settings .......................................................................... 84
13.2 Configuring Partial DHCP ..................................................................................... 86
14 Configuring LAN and PC Port Settings ........................................................... 89
15 Configuring VLAN Settings .............................................................................. 91
15.1 Configuring Manual or Automatic VLAN Assignment ............................................ 92
15.1.1 Configuring Manual VLAN Assignment to the Phone............................................ 92
15.1.2 Configuring Automatic VLAN Assignment to the Phone........................................ 92
15.1.3 Configuring VLAN via DHCP Provisioning Path ................................................... 92
VoIP Settings .......................................................................................................... 93
16 Configuring SIP Settings .................................................................................. 95
16.1 Configuring General SIP Settings ......................................................................... 95
16.2 Configuring Proxy and Registration ...................................................................... 99
16.2.1 Configuring Proxy Redundancy ......................................................................... 102
16.2.2 Device Registration Failover/Failback ................................................................ 105
16.2.2.1 Failover .............................................................................................. 105
16.2.2.2 Failback .............................................................................................. 106
16.2.3 Preventing Unregistering after Changing Settings and Reloading ....................... 106
16.3 Configuring a Line .............................................................................................. 107
16.4 Configuring Shared Call Appearance.................................................................. 108
16.5 Configuring SIP Timers ...................................................................................... 109
16.6 Configuring SIP QoS .......................................................................................... 111
16.7 Configuring SIP Reject Code .............................................................................. 112
17 Configuring Dialing ......................................................................................... 113
17.1 Configuring Voice Dialing through VocaNOM ..................................................... 113
17.2 Configuring General Dialing Parameters ............................................................ 114
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17.3 Configuring Auto Redial ...................................................................................... 116
17.4 Configuring Dial Tones ....................................................................................... 117
17.5 Configuring DTMF .............................................................................................. 119
17.6 Configuring Digit Maps and Dial Plans................................................................ 120
17.7 Configuring Headset LED to Stay On ................................................................. 122
17.8 Configuring Default Audio Device ....................................................................... 123
18 Configuring Ring Tones ................................................................................. 125
18.1 Configuring Distinctive Ring Tones ..................................................................... 125
18.1.1 Example of Configuring a Distinctive Ring .......................................................... 126
18.2 Configuring CPT Regional Settings .................................................................... 127
18.3 Uploading Ring Tones ........................................................................................ 129
18.4 Configuring Beeps to Headsets when a Call Comes in to a Call Center ............. 130
18.5 Configuring the Phone to play Fast Busy Tone if Automatically Disconnected on
Remote Side ................................................................................................................ 131
18.6 Configuring the Beep (Ring) to Play via an Answering Device ............................ 132
19 Configuring Media Settings ............................................................................ 133
19.1 Configuring Media Streaming ............................................................................. 133
19.2 Configuring RTP Port Range and Payload Type ................................................. 134
19.3 Configuring RTP QoS ......................................................................................... 135
19.4 Configuring RTP/SRTP Capability Negotiation ................................................... 135
19.5 Configuring Codecs ............................................................................................ 136
19.6 Configuring OPUS Management ........................................................................ 138
20 Configuring Voice Settings ............................................................................ 139
20.1 Configuring Gain Control .................................................................................... 139
20.2 Configuring Jitter Buffer ...................................................................................... 139
20.3 Configuring Silence Compression ....................................................................... 140
20.4 Configuring Noise Reduction .............................................................................. 141
20.5 Configuring Echo Cancellation............................................................................ 142
21 Configuring Extension Lines.......................................................................... 143
21.1 On the Phone ..................................................................................................... 143
21.2 Using the Web Interface and Configuration File .................................................. 144
22 Configuring Supplementary Services ........................................................... 147
22.1 Selecting the Application Server ......................................................................... 147
22.2 Configuring Call Waiting ..................................................................................... 148
22.3 Configuring Call Forwarding ............................................................................... 149
22.4 Configuring a Conference ................................................................................... 150
22.5 Allowing the Initiator to Drop out of a Conference ............................................... 150
22.6 Configuring Automatic Dialing ............................................................................ 151
22.7 Configuring Automatic Answer............................................................................ 152
22.8 Configuring Do Not Disturb (DnD) ...................................................................... 154
22.9 Configuring Call Pick Up ..................................................................................... 155
22.10 Configuring Message Waiting Indication ............................................................. 156
22.11 Configuring Busy Lamp Field .............................................................................. 157
22.12 Configuring Advice of Charge ............................................................................. 159
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22.13 Configuring a Tone to Alert to Long Hold ............................................................ 159
22.14 Disabling the HOLD Key ..................................................................................... 160
22.15 Configuring Onhook Disconnect when Held........................................................ 160
22.16 Configuring Ringing on the Default Audio Device ............................................... 161
22.17 Allowing an Incoming Call when the Phone is Locked ........................................ 162
22.18 Allowing Call Center Agents to Record Welcome Greetings ............................... 162
22.19 Enabling the Electronic Hook Switch .................................................................. 163
22.20 Disabling the Hard Mute Key on the Phone ........................................................ 164
22.21 Configuring Attended and Semi-Attended Call Transfer ..................................... 165
22.22 Configuring Blind Transfer .................................................................................. 165
22.23 Creating a Speed Dial File for Configuration File ................................................ 166
23 Configuring Volume Levels ............................................................................ 167
23.1 Configuring Gain Control .................................................................................... 167
23.2 Configuring Tone Volume ................................................................................... 169
23.3 Configuring Ringer Volume ................................................................................. 170
23.4 Configuring Speaker Volume .............................................................................. 171
23.5 Configuring Handset Volume .............................................................................. 174
23.6 Configuring Headset Volume .............................................................................. 176
Advanced Phone Settings ....................................................................................179
24 Configuring the Phone Directory ................................................................... 181
24.1 Configuring the Corporate Directory ................................................................... 181
24.1.1 Configuring the LDAP-based Corporate Directory .............................................. 181
24.1.2 Loading a Text-based Corporate Directory File .................................................. 183
24.2 Modifying the Local Phone Directory .................................................................. 185
25 Configuring Keys ............................................................................................ 187
25.1 Configuring Function Keys .................................................................................. 187
25.1.1 430HD Phone .................................................................................................... 187
25.1.2 440HD Phone .................................................................................................... 188
25.1.3 Configuring Additional Function Keys................................................................. 189
25.2 Configuring Programmable Keys ........................................................................ 190
25.2.1 430HD and 440HD Phones ............................................................................... 190
25.2.1.1 Configuring Multiple Extension Lines .................................................. 191
25.2.1.2 Configuring a Key Event ..................................................................... 193
25.3 Configuring Speed Dials ..................................................................................... 194
25.3.1 420HD and 405/405HD Phone Models .............................................................. 194
25.3.2 Deleting Speed Dials ......................................................................................... 195
25.3.3 Saving Configured Speed Dials ......................................................................... 195
25.3.4 Creating a Speed Dial File for the Configuration File .......................................... 196
25.4 Configuring Softkeys .......................................................................................... 197
25.4.1 Configuring Programmable Softkeys (PSK) ....................................................... 200
25.5 Configuring Navigation Control Button Positions ................................................ 201
25.5.1 Saving Configured Keys .................................................................................... 202
25.5.2 Loading Saved Keys to Phones ......................................................................... 202
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26 Disabling Hard Keys and Softkeys ................................................................ 203
27 Configuring Paging ......................................................................................... 205
27.1 Configuring a Key for Paging using the Web Interface ........................................ 205
27.1.1 Configuring Barge-in .......................................................................................... 206
27.2 Configuring Paging Using the Configuration File ................................................ 207
28 Configuring Feature Key Synchronization .................................................... 209
Security ..................................................................................................................211
29 Implementing X.509 Authentication ............................................................... 213
29.1 Factory-Set Certificates and AudioCodes Trusted Root CA ................................ 213
29.2 User-Generated Certificates ............................................................................... 214
29.3 External Trusted Root CAs ................................................................................. 215
30 Loading a Certificate ....................................................................................... 217
30.1 Loading the Trusted Root CA Certificate to the Phone ....................................... 217
30.1.1 Loading Trusted Root CA Certificate Using Configuration File ............................ 217
30.2 Loading the Client Certificate to the Phone ......................................................... 218
30.2.1 Loading the Client Certificate to the Phone using the Configuration File ............. 218
30.2.2 Enabling Server-side Authentication (Mutual Authentication) .............................. 219
30.3 Generating a Certificate Signing Request ........................................................... 220
30.4 Using Previously Loaded Certificates ................................................................. 221
31 Configuring SIP TLS ....................................................................................... 223
31.1 Configuring TLS ................................................................................................. 223
31.1.1 Configuring SIP TLS using the Web Interface .................................................... 223
32 Configuring 802.1x .......................................................................................... 225
32.1 Configuring 802.1x in the Phone Screen ............................................................ 225
32.1.1 Configuring EAP-MD5 Mode .............................................................................. 226
32.1.2 Configuring EAP-TLS Mode ............................................................................... 226
32.2 Configuring 802.1x Using Web and Configuration File ........................................ 227
32.2.1 Configuring EAP MD5 Mode .............................................................................. 227
32.2.2 Configuring EAP TLS Mode ............................................................................... 228
33 Configuring SRTP ........................................................................................... 229
34 Configuring HTTP/S ........................................................................................ 231
35 Logging into a Remote HTTP/S Server from the Phone .............................. 233
36 Securing the Web Interface using HTTP/S .................................................... 235
36.1 Provisioning ........................................................................................................ 236
37 MAC-Based Authenticaton ............................................................................. 237
Maintenance ...........................................................................................................239
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38 Changing Administrator Login Credentials .................................................. 241
39 Restarting Phones........................................................................................... 243
39.1 Restarting from the Phone .................................................................................. 243
39.2 Restarting the Phone using the Web Interface .................................................... 244
40 Restoring Phone Defaults .............................................................................. 245
40.1 Restoring Factory Defaults from the Phone's Screen.......................................... 245
40.2 Restoring Factory Defaults using the Web Interface ........................................... 246
Status and Monitoring ...........................................................................................247
41 Determining Network Status .......................................................................... 249
41.1 Determining LAN Status ..................................................................................... 249
41.2 Determining Port Status...................................................................................... 249
41.3 Determining 802.1x Status ................................................................................. 249
42 Determining VoIP Status ................................................................................ 251
42.1 Determining Phone Status .................................................................................. 251
42.2 Determining Line Status ..................................................................................... 251
42.3 Determining Memory Status ............................................................................... 252
42.4 Viewing Current Call Information ........................................................................ 253
43 Viewing Call History ........................................................................................ 255
44 Accessing System Information ...................................................................... 257
44.1 Accessing Phone Firmware Version ................................................................... 257
44.1.1 Accessing Firmware Version using the Web Interface ........................................ 257
44.1.2 Accessing Firmware Version from the Phone's Screen ...................................... 257
44.2 Viewing Phone Firmware Release Information ................................................... 258
44.2.1 Viewing Firmware Release Information in the Web Interface .............................. 258
44.2.2 Viewing Firmware Release Information on the Phone ........................................ 259
45 Monitoring Quality of Experience .................................................................. 261
45.1 Configuring Remote Voice Quality Monitoring .................................................... 261
45.1.1 Configuring RTCP Extended Report .................................................................. 261
45.1.2 Configuring Voice Quality Monitoring ................................................................. 262
Diagnostics and Troubleshooting ........................................................................263
46 Diagnosing Phone Hardware ......................................................................... 265
46.1 Testing Keypad and Hook .................................................................................. 266
46.2 Testing Handset ................................................................................................. 267
46.3 Testing the Headset ........................................................................................... 267
46.4 Testing Hands Free ............................................................................................ 267
47 Recovering Firmware ...................................................................................... 269
48 Configuring System Logging (Syslog) .......................................................... 271
48.1.1 Analyzing and Debugging Traffic using Regular Syslog...................................... 271
48.1.2 Analyzing and Debugging Traffic using 'Lightweight Syslog' ............................... 273
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49 Viewing Error Messages Displayed in the Phone Screen ............................ 275
50 Debugging using Packet Recording Parameters ......................................... 277
51 Creating a Crash Dump File ........................................................................... 279
52 Configuring Port Mirroring ............................................................................. 281
53 Enabling Tracing ............................................................................................. 283
Appendices ............................................................................................................285
A Configuring Phones in Server-Specific Deployments ................................. 287
A.1 BroadSoft's BroadWorks .................................................................................... 287
A.1.1 Configuring BLF ................................................................................................ 288
A.1.2 Configuring Call Forwarding .............................................................................. 289
A.1.3 Configuring DnD ................................................................................................ 291
A.1.4 Configuring FKS ................................................................................................ 292
A.1.5 Using SIP Authentication for Xsi Access ............................................................ 292
A.1.6 Configuring Phones to Connect to the Xsi Interface using HTTP/S Authentication292
A.1.7 Configuring Shared Call Appearance ................................................................. 295
A.1.8 Setting up a Remote Conference ....................................................................... 298
A.1.9 Loading the Corporate Directory to the Phone ................................................... 299
A.1.10 Adding a Contact to the Corporate Directory ...................................................... 300
A.1.11 Deleting a Contact from the Corporate Directory ................................................ 300
A.1.12 Disabling Handset Mode .................................................................................... 300
A.1.13 Displaying a Message in Agents' Phone Screens ............................................... 301
A.1.14 Changing Phone Screen Backlight Timeout ....................................................... 301
A.2 Asterisk, Coral and Metaswitch........................................................................... 302
A.2.1 Configuring BLF ................................................................................................ 302
A.3 Genesys SIP Server for Contact Centers ........................................................... 303
A.3.1 Using DHCP to Auto Provision Phones .............................................................. 303
A.3.2 Verifying Firmware Version ................................................................................ 303
A.3.3 Accessing a Phone's Web Interface ................................................................... 303
A.3.4 Configuring Dual Registration to Ensure SIP Business Continuity for Agents ..... 304
A.3.5 Disabling the Web Interface ............................................................................... 308
A.3.6 Forcing a Reboot on Provisioning ...................................................................... 308
A.3.7 Provisioning using TFTP / FTP / HTTP / HTTPS in DHCP Options 66/67 ........... 308
A.3.8 Enabling Agents to Sign in with Phone Numbers................................................ 309
A.3.9 Locking Agents' Phones' Alphabetical Keys ....................................................... 309
A.3.10 Playing a Beep on an Incoming Call .................................................................. 310
A.3.11 Enabling Proactive Mute .................................................................................... 310
A.3.12 Configuring Automatic Answer ........................................................................... 311
A.3.13 Regulating the 'Logged out' Message ................................................................ 311
A.3.14 3PCC (Third Party Call Control) ......................................................................... 312
A.3.15 Disabling Handset Mode .................................................................................... 313
A.3.16 Changing Phone Screen Backlight Timeout ....................................................... 313
A.3.17 Displaying a Message on Agents' Phones ......................................................... 314
A.3.18 Configuring a Redundant (Backup) Genesys Server .......................................... 314
A.4 Genband: KBS Softswitch Solution ..................................................................... 315
A.4.1 Configuring Shared Line Appearance ................................................................ 316
A.4.2 Configuring Call Pickup ..................................................................................... 318
A.4.3 Setting up a Remote Conference ....................................................................... 320
A.4.4 Configuring Parameters Mandatory for Phones in a Genband Environment ....... 321
B Configuring Automatic Call Distribution (ACD) ............................................ 323
B.1 Softkey Display and Command Menu Options .................................................... 328
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C Recovering AudioCodes' IP Phone................................................................ 329
C.1 Identifying that the Phone is in Recovery Mode .................................................. 329
C.2 Verifying that the Phone is in Recovery Mode .................................................... 329
C.3 Recovering the Phone ........................................................................................ 330
C.4 Verifying that the Phone is Downloading the Image File ..................................... 333
C.4.1 Verifying Using Wireshark.................................................................................. 333
C.4.2 Verifying Using tftpd64....................................................................................... 334
C.4.3 Verifying on the Phone ...................................................................................... 335
D Deploying AudioCodes IP Phones - Use Case ............................................. 337
D.1 Preparing Configuration (cfg) Files for the Enterprise Customer ......................... 337
D.1.1 Saving the Phone's Default Configuration to File ................................................ 337
D.1.2 Preparing a global.cfg Configuration File............................................................ 338
D.1.3 Generating MAC-specific <private>.cfg Configuration Files ................................ 338
D.2 Preparing the DHCP Server to Automatically Provision Phones ......................... 341
D.3 Making Sure Phones are Correctly Provisioned .................................................. 341
E Supported SIP RFCs and Headers ................................................................. 343
E.1 SIP Compliance Tables ...................................................................................... 345
E.1.1 SIP Methods...................................................................................................... 345
E.1.2 SIP Headers ...................................................................................................... 346
F Specifications .................................................................................................. 349
G RTCP-XR Parameters ...................................................................................... 353
H Example SIP - PUBLISH Message .................................................................. 355
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List of Figures
Figure 2-1: Language ........................................................................................................................ 24
Figure 3-1: Web Interface Login ........................................................................................................ 25
Figure 3-2: Web Interface Areas........................................................................................................ 26
Figure 3-3: User Account .................................................................................................................. 27
Figure 7-1: Configuration File (430HD) .............................................................................................. 41
Figure 7-2: Load New Configuration File ........................................................................................... 41
Figure 9-1: Automatic Provisioning – Dynamic URL ........................................................................... 45
Figure 9-2: Automatic Provisioning - DHCP Option 160 ..................................................................... 48
Figure 9-3: Provisioning using DHCP Option 43 in the DHCP Server ................................................. 51
Figure 9-4: DHCP Options Assigned to IPv4 Addresses .................................................................... 52
Figure 9-5: Defining User Classes ..................................................................................................... 52
Figure 9-6: DHCP User Classes ........................................................................................................ 52
Figure 9-7: New Class ....................................................................................................................... 53
Figure 9-8: Packet Bytes Window ...................................................................................................... 53
Figure 9-9: DHCP User Classes ........................................................................................................ 54
Figure 9-10: Set Predefined Options ................................................................................................. 54
Figure 9-11: Predefined Options and Values ..................................................................................... 55
Figure 9-12: Option Type – Add AudioCodes 160 Option................................................................... 55
Figure 9-13: Predefined Options and Values – Add OVOC Server Location ....................................... 56
Figure 9-14: 'Scope Leased' Folder - Configure Options .................................................................... 56
Figure 9-15: Configure Options 1 ...................................................................................................... 57
Figure 9-16: Configure Options 2 ...................................................................................................... 57
Figure 9-17: Server Options .............................................................................................................. 59
Figure 9-18: Three Scope Options Created ....................................................................................... 59
Figure 9-19: Redirect Server Configuration Process .......................................................................... 63
Figure 9-20: Automatic Provisioning – Static URL.............................................................................. 64
Figure 10-1: Quick Setup .................................................................................................................. 69
Figure 12-1: Date and Time............................................................................................................... 75
Figure 12-2: NTP & Time Settings ..................................................................................................... 76
Figure 12-3: Daylight Saving Time .................................................................................................... 76
Figure 12-4: NTP & Time Settings ..................................................................................................... 79
Figure 12-5: NTP and Time Settings ................................................................................................. 81
Figure 13-1: Network Settings ........................................................................................................... 84
Figure 14-1: Network Settings - Port Mode ........................................................................................ 89
Figure 15-1: Network Settings - VLAN Settings ................................................................................. 91
Figure 16-1: Signaling Protocols- SIP General................................................................................... 95
Figure 16-2: SIP Proxy and Registrar ................................................................................................ 99
Figure 16-3: Proxy Redundancy ...................................................................................................... 102
Figure 16-4: Line Settings ............................................................................................................... 107
Figure 16-5: Shared Call Appearance ............................................................................................. 108
Figure 16-6: Signaling Protocols - SIP Timers ................................................................................. 109
Figure 16-7: Quality of Service ........................................................................................................ 111
Figure 16-8: General Parameters - Reject Code .............................................................................. 112
Figure 17-1: Web Interface - VocaNOM........................................................................................... 113
Figure 17-2: Web Interface Dialing .................................................................................................. 114
Figure 17-3: Automatic Redial On Busy ........................................................................................... 116
Figure 17-4: Dialing Page - Tones ................................................................................................... 117
Figure 17-5: Services Page - Tones ................................................................................................ 117
Figure 17-6: DTMF Transport Mode ................................................................................................ 119
Figure 17-7: Digit Map and Dial Plan ............................................................................................... 120
Figure 17-8: Default Audio Device ................................................................................................... 123
Figure 18-1: Distinctive Ringing ....................................................................................................... 125
Figure 18-2: Distinctive Ringing ....................................................................................................... 126
Figure 18-3: Example of the Alert-Info Header ................................................................................. 126
Figure 18-4: Tones - Regional Settings ........................................................................................... 127
Figure 18-5: Upload Ringing Tone ................................................................................................... 129
Figure 19-1: Media Streaming ......................................................................................................... 134
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Figure 19-2: Quality of Service ........................................................................................................ 135
Figure 19-3: Media Streaming - Codecs .......................................................................................... 136
Figure 19-4: Media Streaming - Codecs .......................................................................................... 138
Figure 20-1: Voice – Jitter Buffer ..................................................................................................... 139
Figure 20-2: Voice - Silence Compression ....................................................................................... 140
Figure 20-3: Voice - Noise Reduction .............................................................................................. 141
Figure 21-1: Line Settings ............................................................................................................... 144
Figure 22-1: Services ...................................................................................................................... 147
Figure 22-2: Services - Call Waiting ................................................................................................ 148
Figure 22-3: Services - Call Forward ............................................................................................... 149
Figure 22-4: Services - Conference ................................................................................................. 150
Figure 22-5: Dialing - Automatic Dialing........................................................................................... 151
Figure 22-6: Services - DnD ............................................................................................................ 154
Figure 22-7: Services - BLF Support - Call Pick Up ......................................................................... 155
Figure 22-8: Services - MWI ............................................................................................................ 156
Figure 22-9: Services - BLF............................................................................................................. 157
Figure 22-10: Services – AOC Support............................................................................................ 159
Figure 22-11: VoIP- Services – General Parameters ....................................................................... 163
Figure 23-1: Voice - Gain Control .................................................................................................... 167
Figure 24-1: LDAP .......................................................................................................................... 181
Figure 24-2: Corporate Directory ..................................................................................................... 184
Figure 24-3: Directory - Add Contact ............................................................................................... 185
Figure 25-1: 430HD Phone Personal Settings - Function Keys ........................................................ 187
Figure 25-2: 440HD Phone Personal Settings - Function Keys ........................................................ 188
Figure 25-3: Programmable Keys (430HD/440HD Phones) ............................................................. 190
Figure 25-4: Line Settings ............................................................................................................... 191
Figure 25-5: Programmable Keys .................................................................................................... 191
Figure 25-6: Personal Settings – Speed Dials (420HD and 405/405HD Phones) ............................. 194
Figure 25-7: Softkeys (420HD and 405/405HD Phone) .................................................................... 198
Figure 25-8: Navigation Keys .......................................................................................................... 201
Figure 25-9: Load and Save ............................................................................................................ 202
Figure 27-1: Services - Enable Paging ............................................................................................ 205
Figure 27-2: Enable Barge-in .......................................................................................................... 206
Figure 29-1: Certificate .................................................................................................................... 215
Figure 30-1: Root CA Certificate...................................................................................................... 217
Figure 30-2: Client Certificate .......................................................................................................... 218
Figure 30-3: Certificate Signing Request ......................................................................................... 220
Figure 31-1: Signaling Protocols - SIP General................................................................................ 224
Figure 32-1: Web Interface –801.1X Settings - EAP-MD5 ................................................................ 227
Figure 32-2: Web Interface –801.1X Settings - EAP-TLS ................................................................. 228
Figure 33-1: SRTP .......................................................................................................................... 229
Figure 36-1: Securing Web Interface Management with HTTP/S ..................................................... 235
Figure 36-2: Automatic Provisioning ................................................................................................ 236
Figure 38-1: Users – Administrator Account .................................................................................... 241
Figure 39-1: Restart System............................................................................................................ 244
Figure 39-2: Confirmation Box ......................................................................................................... 244
Figure 40-1: Restore Defaults ......................................................................................................... 246
Figure 40-2: Confirmation to Restore Defaults ................................................................................. 246
Figure 41-1: LAN Information .......................................................................................................... 249
Figure 41-2: Port Mode Status ........................................................................................................ 249
Figure 41-3: 802.1X Status ............................................................................................................. 249
Figure 42-1: VoIP Status - Phone Status ......................................................................................... 251
Figure 42-2: Line Status .................................................................................................................. 251
Figure 42-3: Memory Status ............................................................................................................ 252
Figure 42-4: Memory Status – Linux meminfo Command – Displayed Information ........................... 253
Figure 42-5: Web Interface –Line 1 Call Information ........................................................................ 253
Figure 43-1: Call History.................................................................................................................. 255
Figure 44-1: System Information–Firmware Version ........................................................................ 257
Figure 44-2: System Information – Release Information .................................................................. 258
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Figure 45-1: Media Streaming - RTCP-XR....................................................................................... 261
Figure 46-1: Diagnostic Tests Displayed on the Phone .................................................................... 265
Figure 46-2: Keypad and Hook Test– On-Hook (e.g., 440HD) ......................................................... 266
Figure 46-3: Keypad Test – Off-Hook (e.g., 440HD) ........................................................................ 266
Figure 48-1: Web Interface –System Logging .................................................................................. 271
Figure 50-1: Recording ................................................................................................................... 277
Figure 51-1: Crash Dump ................................................................................................................ 279
Figure 52-1: Web Interface –Port Mirroring ...................................................................................... 281
Figure 53-1: Tracing System Key Behavior...................................................................................... 283
Figure A-1: BLF Configuration in a BroadSoft Environment ............................................................. 288
Figure A-2: Configuring Call Forwarding using BroadSoft's BroadWorks .......................................... 290
Figure A-3: Configuring DnD in BroadSoft's BroadWorks - Status .................................................... 291
Figure A-4: Configuring DnD in BroadSoft's BroadWorks ................................................................. 291
Figure A-5: Services........................................................................................................................ 292
Figure A-6: Services - Feature Key Synchronization ........................................................................ 292
Figure A-7: Shared Call Appearance with Multiple Call Appearance ................................................ 295
Figure A-8: BroadSoft Server - Assigning Shared Calls Appearance to a User ................................ 295
Figure A-9: BroadSoft Server – Shared Call Appearance Add ......................................................... 297
Figure A-10: Line Settings - Shared Line ......................................................................................... 297
Figure A-11: Services - Conference................................................................................................. 298
Figure A-12: Directory ..................................................................................................................... 299
Figure A-13: Directory – Delete a Contact ....................................................................................... 300
Figure A-14: BLF Configuration for Application Server Type - Asterisk ............................................. 302
Figure A-15: Signaling Protocol – SIP Proxy and Registrar .............................................................. 304
Figure A-16: Signaling Protocol – SIP Proxy and Registrar – Secondary Proxy................................ 305
Figure A-17: Registering a Phone on the Redundant Genesys Server ............................................. 314
Figure A-18: Call Answer Groups .................................................................................................... 316
Figure A-19: Call Answer Groups - Add Group ................................................................................ 316
Figure A-20: Call Answer Group - Type ........................................................................................... 317
Figure A-21: Call Answer Group – Group Name .............................................................................. 317
Figure A-22: Call Answer Groups .................................................................................................... 318
Figure A-23: Call Answer Group ...................................................................................................... 318
Figure A-24: Number....................................................................................................................... 319
Figure A-25: Advanced ................................................................................................................... 319
Figure A-26: Services - Conference................................................................................................. 320
Figure A-27: Services - BLF Support ............................................................................................... 322
Figure B-1: ACD ............................................................................................................................. 324
Figure B-2: ACD – Unavailable Reason Code ................................................................................. 324
Figure C-1: Identifying Recovery Mode............................................................................................ 329
Figure C-2: Verifying Recovery Mode in Wireshark .......................................................................... 330
Figure C-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's ......................... 330
Figure C-4: Recovering the Phone - Configure the PC NIC to which the Phone is Connected .......... 331
Figure C-5: Verifying with Wireshark that the Phone is Downloading Phone .img File ...................... 333
Figure C-6: Verifying .img File Download with Wireshark – Filtering by TFTP .................................. 334
Figure C-7: Verifying .img File Download using tftpd64 .................................................................... 334
Figure C-8: Verifying .img File Download using tftpd64 .................................................................... 335
Figure C-9: Verifying .img File Download on the Phone ................................................................... 335
Version 2.2.16 13 400HD Series IP Phones
400HD Series IP Phones
List of Tables
Table 2-1: Language Display Parameters .......................................................................................... 24
Table 3-1: Port Parameters ............................................................................................................... 27
Table 3-2: User Name and Password Parameters ............................................................................. 27
Table 4-1: Example of CSV File ........................................................................................................ 31
Table 5-1: OVOC Server Parameters ................................................................................................ 35
Table 9-1: DHCP Automatic Provisioning Parameters ....................................................................... 46
Table 9-2: Auto Provisioning via DHCP Option 66/67 ........................................................................ 50
Table 9-3: DHCP User Class Entry for Each AudioCodes Phone Model Deployed ............................. 54
Table 9-4: Static URL Automatic Provisioning Parameters................................................................. 65
Table 12-1: Date Display Format ....................................................................................................... 75
Table 12-2: Daylight Saving Time Parameters ................................................................................... 76
Table 12-3: NTP Server Parameters ................................................................................................. 79
Table 12-4: NTP Server and GMT Parameters .................................................................................. 82
Table 13-1: Network Settings Parameters ......................................................................................... 85
Table 13-2: Partial DHCP Parameters ............................................................................................... 86
Table 14-1: Port Settings................................................................................................................... 89
Table 15-1: VLAN Settings ................................................................................................................ 91
Table 16-1: SIP General Parameters ................................................................................................. 96
Table 16-2: Proxy and Registrar Parameters ..................................................................................... 99
Table 16-3: SIP Proxy Server Redundancy Parameters .................................................................. 103
Table 16-4: Device Registration Failover Parameters ...................................................................... 105
Table 16-5: Device Registration Failback Parameter ....................................................................... 106
Table 16-6: Preventing Unregistering .............................................................................................. 106
Table 16-7: Line Settings ................................................................................................................ 107
Table 16-8: SIP Timers Parameters ................................................................................................ 109
Table 16-9: SIP QoS Parameters .................................................................................................... 111
Table 16-10: Reject Code Parameter .............................................................................................. 112
Table 17-1: Voice-Dialing Parameter Descriptions ........................................................................... 113
Table 17-2: Dialing Parameters ....................................................................................................... 114
Table 17-3: Automatic Redial On Busy Parameters ......................................................................... 116
Table 17-4: Dial Tones Parameters ................................................................................................. 117
Table 17-5: DTMF Transport Mode ................................................................................................. 119
Table 17-6: Digit Map and Dial Plan Parameters ............................................................................. 120
Table 17-7: Headset LED Parameter ............................................................................................... 122
Table 17-8: Audio Device Parameter ............................................................................................... 123
Table 18-1: Distinctive Ringing Parameters ..................................................................................... 125
Table 18-2: Regional Parameters .................................................................................................... 127
Table 18-3: Ring Tone Parameters.................................................................................................. 130
Table 18-4: Configuring Beeps to be Played to Headsets when Calls Come in ................................ 130
Table 18-5: Configuring the Phone to Play a Fast Busy Tone when Automatically Disconnected on
Remote Side ................................................................................................................................... 131
Table 18-6: Configuring the Beep (Ring) to Play via an Answering Device ....................................... 132
Table 19-1: Media Streaming Parameters ....................................................................................... 133
Table 19-2: RTP Port Range and Payload Type Parameters ........................................................... 134
Table 19-3: RTP QoS Parameter .................................................................................................... 135
Table 19-4: RTP/SRTP Capability Negotiation Parameter ............................................................... 135
Table 19-5: Codec Parameters ....................................................................................................... 136
Table 19-6: OPUS Management Parameter .................................................................................... 138
Table 20-1: Jitter Buffer Parameters ................................................................................................ 139
Table 20-2: Silence Compression Parameters ................................................................................. 140
Table 20-3: Noise Reduction Parameters ........................................................................................ 141
Table 21-1: Line Parameters ........................................................................................................... 144
Table 22-1: General Supplementary Services Parameters............................................................... 147
Table 22-2: Call Waiting Parameters ............................................................................................... 148
Table 22-3: Call Forward Parameters .............................................................................................. 149
Table 22-4: Conference Parameters................................................................................................ 150
Administrator's Manual 14 Document #: LTRT-11974
Administrator's Manual Contents
Table 22-5: Allowing a Conference Initiator to Drop Out when On-Hooking ...................................... 150
Table 22-6: Automatic Dialing Parameters....................................................................................... 151
Table 22-7: Automatic Answer Parameters...................................................................................... 152
Table 22-8: Do Not Disturb Parameters ........................................................................................... 154
Table 22-9: Call Pick Up Parameters ............................................................................................... 155
Table 22-10: MWI Parameters ........................................................................................................ 156
Table 22-11: BLF Parameters ......................................................................................................... 157
Table 22-12: AOC Parameters ........................................................................................................ 159
Table 22-13: Reminder Tone after Long Hold .................................................................................. 159
Table 22-14: Disabling the HOLD Key ............................................................................................. 160
Table 22-15: Onhook Disconnect when Held ................................................................................... 160
Table 22-16: Configuring Ringing on the Default Audio Device ........................................................ 161
Table 22-17: Allowing an Incoming Call when the Phone is Locked ................................................. 162
Table 22-18: Letting Call Center Agents Record Welcome Greetings .............................................. 162
Table 22-19: EHS Parameter .......................................................................................................... 163
Table 22-20: Disabling the Hard Mute Key on the Phone ................................................................. 164
Table 22-21: Configuring a Softkey with Attended and Semi-Attended Call Transfer Functionality ... 165
Table 22-22: Configuring a Softkey with Blind Transfer Functionality ............................................... 165
Table 23-1: Automatic Gain Control Parameters .............................................................................. 167
Table 23-2: Tone Volume Parameter ............................................................................................... 169
Table 23-3: Ringer Volume Parameters........................................................................................... 170
Table 23-4: Speaker Parameters ..................................................................................................... 171
Table 23-5: Handset Gain Parameters ............................................................................................ 174
Table 23-6: Headset Gain Parameters ............................................................................................ 176
Table 24-1: LDAP Parameters ........................................................................................................ 181
Table 24-2: Provisioning Parameters ............................................................................................... 184
Table 25-1: 430HD Phone Function Keys Parameters ..................................................................... 188
Table 25-2: 440HD Phone Function Keys Parameters ..................................................................... 189
Table 25-3: Programmable Keys Parameters (430HD/440HD Phones)............................................ 190
Table 25-4: Configuring a Key Event ............................................................................................... 193
Table 25-5: Speed Dials Parameters ............................................................................................... 195
Table 25-6: Default Softkeys ........................................................................................................... 197
Table 25-7: Softkeys Parameters (420HD/405/405HD Phone) ......................................................... 198
Table 25-8: SoftKey Parameters ..................................................................................................... 199
Table 26-1: Parameters that can be Configured to Disable Hard Keys / Softkeys ............................. 203
Table 27-1: Paging Function Key Parameters ................................................................................. 205
Table 27-2: Barge-in Parameters .................................................................................................... 206
Table 27-3: Configuration File Paging Parameters........................................................................... 207
Table 28-1: Feature Key Synchronization Parameters ..................................................................... 209
Table 30-1: Root CA Certificate Parameters .................................................................................... 217
Table 30-2: Client Certificate Parameters ........................................................................................ 218
Table 30-3: Server-side Authentication ............................................................................................ 219
Table 31-1: SIP-over-TLS Parameters ............................................................................................ 223
Table 32-1: EAP TLS Parameters ................................................................................................... 226
Table 32-2: EAP MD5 Parameters .................................................................................................. 228
Table 33-1: SRTP Parameters ........................................................................................................ 229
Table 35-1: HTTP/S Login Authentication ........................................................................................ 233
Table 37-1: Authentication .............................................................................................................. 237
Table 38-1: Username and Password Parameters........................................................................... 241
Table 42-1: Memory Status – Linux Commands .............................................................................. 252
Table 45-1: RTCP_XR Parameters ................................................................................................. 262
Table 45-2: Voice Quality Monitoring Parameters ............................................................................ 262
Table 48-1: Syslog Parameters ....................................................................................................... 271
Table 49-1: Error Messages Displayed in the Phone Screen ........................................................... 275
Table 50-1: Recording Parameters .................................................................................................. 277
Table 51-1: Crash Dump Parameters .............................................................................................. 279
Table 52-1: Port Mirroring Parameters ............................................................................................ 281
Table 53-1: Tracing Parameters ...................................................................................................... 284
Table A-1: Features Supported in a BroadSoft Environment ............................................................ 287
Version 2.2.16 15 400HD Series IP Phones
400HD Series IP Phones
Table A-2: Connecting Phones to BroadWorks over HTTP/S – Configuration File Parameters ......... 293
Table A-3: BroadSoft Server - Shared Call Appearance – Identity/Device Profile Type .................... 296
Table A-4: BroadSoft Server - Shared Call Appearance Add ........................................................... 297
Table 53-5: Remote Conference Parameters .................................................................................. 298
Table A-6: BroadSoft Server - Shared Call Appearance Add ........................................................... 300
Table 53-7: Displaying a Message in Agents' Phone Screens .......................................................... 301
Table 53-8: Backlight Timeout ......................................................................................................... 301
Table A-9: SIP Proxy and Registrar Parameters .............................................................................. 305
Table A-10: Disabling the Web Interface ......................................................................................... 308
Table A-11: Forcing a Reboot on Provisioning ................................................................................. 308
Table A-12: Enabling Agents to Sign in with Phone Numbers .......................................................... 309
Table A-13: Locking Agents Phones Alphabetical Keys ................................................................... 309
Table A-14: Playing a Beep on an Incoming Call ............................................................................. 310
Table A-15: Enabling Proactive Mute .............................................................................................. 310
Table 53-16: Automatic Answer....................................................................................................... 311
Table A-17: Regulating the 'Logged out' Message ........................................................................... 311
Table A-18: 3PCC Parameters ........................................................................................................ 312
Table A-19: Enabling 3PCC Calls .................................................................................................... 312
Table A-20: BroadSoft Server - Shared Call Appearance Add ......................................................... 313
Table 53-21: Backlight Timeout ....................................................................................................... 313
Table 53-22: Displaying a Message on Agents' Phones................................................................... 314
Table 53-23: Redundant Genesys Server - Parameters ................................................................... 315
Table A-24: Retransmission Timer T1 - Parameter .......................................................................... 315
Table 53-25: Remote Conference Parameters................................................................................. 320
Table 53-26: Parameters Mandatory for Phones in a Genband Environment ................................... 321
Table B-1: ACD Parameters ............................................................................................................ 325
Table B-2: BroadSoft-Softkey Display States and Command Menu Options .................................... 328
Table 53-3: Configuring tftpd64 Settings .......................................................................................... 331
Table D-1: CSV File Description ...................................................................................................... 338
Table E-1: Supported IETF RFCs .................................................................................................... 343
Table E-2: Supported SIP Methods ................................................................................................. 345
Table E-3: Supported SIP Headers ................................................................................................. 346
Table F-1: IP Phone Specifications.................................................................................................. 349
Table G-1: RTCP-XR Parameters ................................................................................................... 353
Administrator's Manual 16 Document #: LTRT-11974
Administrator's Manual Notices
440HD IP Phone User’s Manual
440HD IP Phone Quick Guide
430HD IP Phone User’s Manual
430HD IP Phone Quick Guide
420HD IP Phone User’s Manual
420HD IP Phone Quick Guide
405 and 405HD IP Phone User’s Manual
405 and 405HD IP Phone Quick Guide
Device Manager Pro Administrator’s Manual
One Voice Operations Center (OVOC) IOM Manual
OVOC User’s Manual
Notice
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Updates to this document can be downloaded from
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: Apr-12-2020
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of
with unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
https://www.audiocodes.com/services-support/maintenance-and-support.
Stay in the Loop with AudioCodes
Abbreviations and Conventions
Each abbreviation, unless widely used, is spelled out in full when first used.
Related Documentation
Document Name
Version 2.2.16 17 400HD Series IP Phones
400HD Series IP Phones
11947
Version 2.2.2.
11948
Version 2.2.4. 405. CC features: Supervisor Listen, Select Ring Audio Device, Disable
Slovak, Czech, Turkish.
11949
Version 2.2.8 – preliminary. Proxy and Registrar parameter values, Headset LED, ring-tone,
Handset Mode, Displaying a Message in Agents’ screens, hide ACW softkey, 3PCC restored.
11950
Version 2.2.8 – official. Multiple lines. Dual registration (Genesys), 3PCC. Voip/talk_event.
Unregister_on_voip_reload. Lightweight Syslog. Recovering phone.
11951
Version 2.2.12. 3DES. Multiple Lines. System/syslog/mode. Locking A-B keys – applicability.
User-Class. Distinctive Ring Tone. 405HD. 430HD with high resolution screen.
11953
Version 2.2.14. Call Log sync. Technician’s Digit Key Code. XSI. EMS > OVOC server.
Xsi
over HTTP/S.
11955
SIP SUBSCRIBE and NOTIFY Messages. USB Headsets. VocaNOM. Disable HOLD key.
headsets.
11956
PAI on Replay. Automatic Answer: new Note. Tone after long hold. Client Certificate: modified
descriptions. Server-side Authentication: modified descriptions. Plantronics link.
11959
Preventing Unregistering. DTMF level. Voip/media/srtp/NegotiationMode. SRTCP. Device
Remove the ‘lifetime’ parameter. OpenSSL. ‘provisioning/period/type’ description improved.
11970
personal_settings/menu/callautoanswering/enabled. Configuring parameters mandatory for
Genband.
11971
voip/ring_via_answer_device/enabled
11972
Beep (Ring) via Answering Device. Network/lan/_802_1x/eap_type.
Voip/services/enhanced_ACD/enabled.
11974
RTP/SRTP Capability Negotiation
Document Revision Record
LTRT Description
Hands-Free Mode, Greeting Recording, BroadSoft-based ACD Hoteling, SHA2, Blind
Transfer, Drop From Local Conference, Factory-Set Certificates and AudioCodes Trusted
Root CA, Factory-Installed Certificates Status Displayed, Send DTMF via SIP and via RTP
Together, HTTP/S Provisioning, CDP Enhanced, Restoring Phone Settings to Defaults;
RTP Port Range (media_port), Codec Type updated, Media Streaming – Codecs updated,
DnD Activate, Function Keys pgs, Firmware Release Information, RTCP-XR, Disabling
Removed Redundant Outbound proxy; new note recommending DNS queries. OPUS
payload. Auto_answer_use_180. Paging. Barge-in. voip/services/group_paging/codec.
Voip/services/group_paging/end_income_paging_timeout. System Logging. BroadWorks
Disable mute key. Disabling Hard Keys and Softkeys. SRTP. Backlight timeout. USB
Manager Pro. USB Headset. Recovery Mode notification. DIGICert. Genband support.
Network/lan/_802_1x/eap_identity. Network/lan/_802_1x/eap_identity.
Voip/services/sla/barging/enable. Voip/sla/group/0/description. Voip/sla/group/0/enabled.
Voip/sla/group/1/description. Voip/sla/group/1/enabled. Combined ACD/Hoteling.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the Documentation
Feedback form on our Web site at https://online.audiocodes.com/documentation-feedback.
Administrator's Manual 18 Document #: LTRT-11974
Administrator's Manual 1. Introduction
1 Introduction
This manual is intended for the system administrator responsible for setting up and
configuring the 420HD, 430HD, 440HD, 405 and 405HD IP phones.
AudioCodes' IP phones are based on AudioCodes' proprietary High Definition (HD) voice
technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The
phones are fully-featured telephones that provide voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
The phone offers a wide variety of management and configuration tools:
Phone screen - easy-to-use, menu-driven screen providing basic phone configuration
and status capabilities
Web interface - provides a user-friendly Web interface that runs on a Web browser
(Microsoft® Internet Explorer is the recommended browser).
Configuration file - text-based file (created using any plain text editor such as Microsoft's
Notepad) containing configuration parameters and which is loaded to the phone using
the Web interface or a TFTP, FTP, HTTP or HTTPS server.
Device Manager Pro (see the Device Manager Pro Administrator's Manual).
For a detailed description on hardware installation and for operating the phone's call
features, see the User's Manual.
Note:
• Boldened parameters enclosed in square brackets [ ] in the tables in this document
indicate configuration file parameters.
• Web interface parameters are displayed in regular font above their web counterparts.
Version 2.2.16 19 400HD Series IP Phones
400HD Series IP Phones
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Administrator's Manual 20 Document #: LTRT-11974
Part I
Configuration Tools
Administrator's Manual 2. IP Phone User Interface
2 IP Phone User Interface
The phone provides a Liquid Crystal Display (LCD) based screen, offering an intuitive,
menu-driven interface for configuring the phone. The administrative tasks are performed in
the phone's Administration menu.
Note: Screenshots of the 440HD are shown in this document. Screenshots of the 420HD
and 405/405HD are only shown if they significantly differ.
2.1 Accessing the Administration Menu
Here's how to access the Administration menu on the phone.
Note:
• The phone is password protected. The default password is 1234. To change the login
password, use the phone's Web interface or Configuration file.
• After entering the password, the access session is applied to all the submenus.
• To change the Administration screen's login password, use the phone's Web
interface or use the configuration file.
To access the Administration screen:
1. Press the MENU key on the phone and navigate down to Administration.
Note: Alternatively, after pressing the MENU key you can press an item's number to
navigate to the item, for example, press 6 to navigate to Administration.
2. Press Select; you're prompted for a password.
3. Enter the administration password (Default: 1234) and then press the OK softkey.
Version 2.2.16 23 400HD Series IP Phones
400HD Series IP Phones
2.2 Changing Display Language
Here's how to change the language in the phone screen. Language can be configured using
the Web interface or configuration file.
To choose a language using the Web interface:
1. Open the Language page (Configuration tab > Personal Settings menu > Language).
Figure 2-1: Language
2. Select the language according to the parameter in the table below, and then click
Submit; the phone reboots and changes the screen language.
To choose a language using the configuration file:
• Use the table below as reference.
Table 2-1: Language Display Parameters
Parameter Description
Phone Display Language
[personal_settings/language]
[personal_settings/lcd_contrast]
[personal_settings/blf_lcd_contrast]
Determines the screen language. See the
Release Notes for the list of languages
supported.
Determines the screen contrast. Configure to a
level that is comfortable for the user.
Range: 0-35 (430HD / 440HD) and
0-30 (420HD). The default depends on the
hardware revision.
Applies only to 440HD phone. Determines the
sidecar BLFs contrast. Configure to a level
comfortable for the user.
Range: 0-39. Default: 16.
Administrator's Manual 24 Document #: LTRT-11974
Administrator's Manual 3. Web Interface
3 Web Interface
This section describes the phone's Web interface. You can use the Web interface to
configure the device.
3.1 Accessing Web Interface
You can use any standard Web browser (such as Microsoft Internet Explorer) to access the
phone's Web interface. The IP address used for accessing the Web interface is the phone's
IP address, received from a DHCP server or manually configured (static IP address).
To access the phone's Web interface:
1. Connect the LAN port of your phone to the IP network (using the Cable or ADSL modem
from your Internet Service Provider).
2. Determine the phone's IP address obtained from the DHCP server.
3. Open a Web browser, and then in the URL address field, enter the phone's IP address
(for example, http://192.168.1.2 or https://192.168.1.2), as displayed below:
The Web login window appears:
Figure 3-1: Web Interface Login
Note: The administrator's default login user name and password are admin and 1234
respectively.
4. Alternatively, if your DHCP and DNS servers are synchronized, you can access the
phone Web browser by using the following method:
http://<Phone Model>-<MAC Address>.<Domain Name>
E.g. http://440hd-001122334455.corp.YourCompany.com
5. Enter the User name and Password, and then click OK.
Version 2.2.16 25 400HD Series IP Phones
400HD Series IP Phones
Navigation
Bar
Toolbar
Navigation
Tree
3.2 Getting Started with the Web
The areas of the Web interface are shown below:
Figure 3-2: Web Interface Areas
The Web interface is composed of the following main areas:
Toolbar: displays AudioCodes logo and provides the following buttons:
• Home: opens the Home page
• Log off: closes the Web interface
Navigation bar: provides tabs for accessing the configuration menus:
• Configuration: provides menus for configuring the phone.
• Management: provides menus for various management tasks such as firmware
upgrade and changing the login username and password.
• Status& Diagnostics: provides menus for displaying information on the status of the
phone, such as call history.
Navigation tree: tree-like, hierarchical structure of menus pertaining to the selected tab
on the Navigation bar.
Configuration pane: displays the configuration parameters pertaining to a selected
menu in the Navigation tree.
Administrator's Manual 26 Document #: LTRT-11974
Administrator's Manual 3. Web Interface
3.3 Configuring the Web Interface's Port
Here's how to assign a port number to the Web interface, using the configuration file.
To configure the Web interface port using the configuration file:
• Use the table below as reference.
Table 3-1: Port Parameters
Parameter Description
[system/http_server_port]
[system/https_server_port]
Assigns a port number to the Web interface.
The HTTP server by default uses port number 80.
Range: 0-65535.
Assigns a port number to the Web interface.
The HTTPS server by default uses port number 443.
Range: 0-65535.
3.4 Configuring User Login Credentials
Here's how to configure the phone user's name and password.
To configure the phone user's name and password using the Web interface:
1. Open the User Account page (Management menu > Administration > Users):
Figure 3-3: User Account
2. Configure using the table below as reference, and click Submit.
To configure using the configuration file:
• Use the table below as reference.
Table 3-2: User Name and Password Parameters
Parameter Description
Username
[system/web_user_name]
Password
[system/web_user_password]
Version 2.2.16 27 400HD Series IP Phones
The phone user name. Default: admin.
Applies only to the Web interface.
The encrypted phone password. Default: 1234.
Applies only to the Web interface, and phone screen.
400HD Series IP Phones
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Administrator's Manual 28 Document #: LTRT-11974
Administrator's Manual 4. Configuration File
4 Configuration File
This section describes the configuration file and the parameters you can configure in it.
4.1 Introduction
The configuration file can be loaded to the phone using the automatic provisioning
mechanism, or manually from your local computer using the Web interface. The subsections
below describe configuration file syntax and linking additional configuration files to a
configuration file.
4.2 File Syntax
The configuration file can be created using a standard ASCII, text-based program such as
Notepad. The configuration file is a .cfg file with the file name being the phone's MAC
address: <phone's MAC address>.cfg.
The syntax of the configuration file is as follows:
<parameter name>=<value>
Make sure the configuration file conforms to these guidelines:
No spaces on either side of the equals (=) sign.
Each parameter must be on a new line.
Below is an example of part of a configuration file:
system/type=440HD
voip/line/0/enabled=1
voip/line/0/id=1234
voip/line/0/description=440HD
voip/line/0/auth_name=1234
voip/line/0/auth_password=4321
4.3 Linking Multiple Files
The Configuration file allows you to include links (URL and/or file name) to other
Configuration files that provide additional parameter settings. This is especially useful in
deployments with multiple phones, where the phones share common configuration but
where each phone has some unique settings. In such a scenario, a phone's Configuration file
can include unique parameter settings as well as links to additional Configuration files with
settings common to all phones.
Linking additional files is achieved by using the include function in the phone's Configuration
file. For example, the below Configuration file provides links to additional Configuration files
(shown in bolded font):
system/type=440HD
include 440HD_<MAC>_voip.cfg
include vlan_conf.cfg
include network_conf.cfg
include provisioning_conf.cfg
Version 2.2.16 29 400HD Series IP Phones
400HD Series IP Phones
In addition, the Configuration file can provide URL paths (FTP, TFTP, HTTP, or HTTPS) to
where the additional files are located, as shown in the example below (shown in bolded font):
system/type=440HD
include http://10.10.10.10/440HD_<MAC>_voip.cfg
include https://remote-pc/vlan_conf.cfg
include tftp://10.10.10.10/440HD_<MAC>_network.cfg
include ftp://remote-pc/provisining_conf.cfg
Note: If no URL is provided in the Configuration file, the files are retrieved according to
the provisioning information (e.g. DHCP Option 160 as well as Option 66/67).
4.4 Downloading the Configuration File from the Phone
For more information, see Maintenance.
4.5 Creating Configuration Files using VoIProvision Utility
When installing AudioCodes' phones, the network administrator typically configures each
installed phone automatically. Using DHCP options or other methods, the phone can be
instructed to download a configuration file. This file is typically unique to each phone, based
on the MAC address. This MAC-specific configuration file is generated with phone specific
configuration parameters; such as, the extension ID, name and authentication password.
Not all of the iPBX and SoftSwitch vendors (and especially the full solution vendors) include
provisioning in their interoperability programs. As an IP phone vendor, AudioCodes is
required to provide a standalone provisioning tool that will enable the provisioning of its
phones in such environments.
AudioCodes provides a tool that assists in the automatic generation of configuration files.
These files can be generated for the initial configuration of the phones and then later
regenerated for subsequent configuration updates as required.
4.5.1 Configuration File Format
The detailed format of the phones' configuration files are described in the appendix. The
following is an output example of an automatically generated MAC-specific file:
system/type=440HD
voip/line/0/enabled=1
voip/line/0/id=56832432
voip/line/0/auth_name=3423fdwer2tre
voip/line/0/auth_password=123456
include global.cfg
4.5.2 Global Configuration File
In addition to the MAC-specific files, it is recommended to maintain a single global
configuration file, which contains parameters that are common to all phones in the specific
site. The MAC-specific files can call the global file (using the 'include' method) as illustrated
in the above example. For more information, see 'Linking Additional Files using “Include”' in
the Administrator's Manual.
Administrator's Manual 30 Document #: LTRT-11974
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