AT&T Merlin 206, Merlin 820, Merlin 410, Merlin Plus User Manual

Installation Package

❑

Unpack Classic Mail

Reference:

System Reference Guide Pg. 18

Merlin 206,410,820 & Plus

Classic Mail

Hardware

Procedure:

❉ Note:

❑

Identify Classic Mail Connections

Reference:

Procedure:

❉ Note:

Complete Pre-Installation Requirements

❑

Procedure:

❉ Note:

❑

Mount the Classic Mail

Reference:

Confirm that all the parts are within the shipping container.

Contact AT&T if any parts are missing.

System Reference Guide Pg. 19 fig. 2B

Confirm the location of the Merlin Voice Terminal jacks that will be used for Telephone Emulation

and the Merlin Tel.Co. jacks that will be used for voice mail access.

See page 8 of the Classic Mail Design Package for this information.

Confirm that all Merlin Voice Terminal ports and Tel.Co. ports conform to Classic Mail installation
requirements.

See pages 13 through 22 of the Classic Mail Installation Package for instructions regarding

specific Merlin Control Units. All line appearances and Intercom Auto Dial button must be
programmed to match the attendant’s template on page 19 or 22 of this package. A 34 button
display set is required to verify the correct button programming.

System Reference Guide Pg. 22

Procedure:

❉ Note:

Classic Mail Installation Package - Page 1

Position the paper mounting template to the wall and install the three mounting screws using the
enclosed wall anchors if needed.

See page 7 of the Classic Mail Design Package for the mounting location.

❑

Connect Voice Mail Access Lines

Reference:

System Reference Guide: Primary Pg. 41 - 43 and Secondary Pg. 23 - 27

Procedure:

❉ Note:

❑

Complete TEST 1

Reference: System Reference Guide Pg. 27

Procedure:

❉ Note:

❑

Connect Telephone Emulation

Reference:

Procedure:

Connect voice mail access lines to the Classic Mail using the primary method of dedicating vacant

Tel.Co. ports. Or, use the secondary method by interposing existing telephone lines to provide time-

share voice mail access. These connections provide internal access to voice mail services. You may

use a combination of dedicated and time-share voice mail access.

If possible, always dedicate voice mail access using vacant Tel.Co. ports on the Merlin Control

Unit. See page 8 of the Classic Mail Design Package for this information. For an explanation of
connection methods see pages 25 through 27.

Test each outside telephone line that is interposed with the Classic Mail.

Make sure a call can be completed on each line.

System Reference Guide Pg. 28

Connect the Classic Mail Telephone Emulation jacks to vacant Merlin Voice Terminal ports.

❉ Note: See page 8 of the Classic Mail Design Package for this information. If the Classic Mail is required

to operate the message lamps on the Merlin Voice Terminals, Telephone Emulation Jack #1 must
be connected to the attendant’s Voice Terminal port on the Merlin Control Unit (port 0 for Merlin
206 or port 10 for Merlin 410, 820, 820D or 820D2). All line appearances and Intercom Auto Dial
button must be programmed to rnatch the attendant’s template on page 19 or 22 of this package.

A 34 button display set is required to verify the correct button programming.

❑

Test Power Source Grounding

Procedure:

❉ Note:

❑

Install the Power Supply

Reference:
Procedure:

❉ Note:

Classic Mail Installation Package - Page 2

Use a ground tester to confirm that the 110 VAC power source is properly grounded.

Enter the results of this test on page 7 of the Classic Mail Design Guide. Do not install the Classic
Mail if the ground test fails. Arrange for proper A/C grounding before continuing with the
installation.

System Reference Guide Pg. 29

Connect the Classic Mail to a grounded 110 VAC electrical outlet. Power up the Classic Mail. Never

power off the Classic Mail during self-initialization.

Both the Merlin Control Unit and the Classic Mail should be plugged into the same power source.
The power source must
only the enclosed power supply.

be effectively grounded for the Classic Mail to operate properly. Use

❑

Complete TEST 2

Reference:

System Reference Guide Pg. 31

Procedure:

Verify that all voice mail access lines are functional.

❉ Note: After the Self-Initialization process is complete, lamp #5 on the Classic Mail will be a steady

green. The Classic Mail should answer each voice mail access line when the access code is
entered.

Complete TEST 3

❑

Reference:
Procedure:

System Reference Guide Pg. 31

Verify that all telephone lines are in service.

❉ Note: This test confirms that all incoming telephone lines are functioning normally.

❑

Label Merlin Telephones

Reference:

Procedure: Label voice mail access lines on the Merlin Voice Terminals with green voice mail labels.

❉ Note:

❑

Complete TEST 4

Reference:

Procedure:

System Reference Guide Pg. 32

The stickers indicate which lines allow internal access to voice mail services.

System Reference Guide Pg. 32

Confirm that each Merlin Voice Terminal can access voice mail from labeled buttons.

❉ Note:

❉

Note:

Initialize the Classic Mail.

❑

Reference:

Procedure:

❉

Note:

Be certain only the voice mail access lines are labeled.

Fast Track key sequences begin from the administration mode top-level menu

Reference: System Reference Guide Pg. 52 or page 28 of this package.

System Reference Guide Pg. 34 - 36

Access voice mail and enter the administrator's mailbox number and the default password (0000).

The first mailbox, opened and set up, automatically becomes the Administrator's Mailbox, the
General Delivery Mailbox and the Attendant’s Intercom Number. These designations can be

reassigned as required.

Software

Classic Mail Installation Package - Page 3

❑

Verify the Results of Self-Initialization

Reference:

System Reference Guide Pg. 35

Procedure:

❉ Note:

Set the Date and Time

❑

Reference:

Procedure:

Compare the Control Unit type, Control Unit software and in-service line assignments to the
information prompted by the Classic Mail after system initialization.

The Self-Initialization process takes about five minutes. See pages 7 and 8 of the Classic Mail Design
Package for confirming data.

System Reference Guide Pg. 36

Set the system clock to the correct date and local time.

❉ Note: The date and time entries are made using a two-number format. Two numbers each for month, day

and year. Two numbers each for hour and minute. The AM/PM designation is prompted "...press 1
for AM or 2 for PM."

Initialize the Administrator’s Mailbox

❑

Reference:

Procedure:

❉ Note:

❑

Unlock the Assigned Mailboxes

Reference:

System Reference Guide Pg. 36

Enter the administrator’s new password, directory name recording and spelling.

Write down the Administrator's mailbox number and password on page 8 of the Classic Mail
Design Package.

System Reference Guide Pg. 68

Procedure:

❉ Note:

▲

Fast Track: 7

❑

Set the Access Code

Reference:

Procedure:

❉ Note:

▲

Fast Track: 6 - 1

Unlock all mailboxes that are assigned to owners including those used by call routing.

See page 16 and 17 of the Classic Mail Design Package. Do not

System Reference Guide Pg. 96

If required, set the Classic Mail access code to be a different single digit on the telephone.

See page 10 of the Classic Mail Design package for this information. The default is the star key. Before

changing the Access Code, confirm that the star key causes undesirable affects such as last-number-redial.

unlock mailboxes that are unassigned.

Classic Mail Installation Package - Page 4

❑

Set Rings Before Answering Transferred calls

Procedure: Set the number of rings the Classic Mail will wait before re-connecting with a caller after a transfer. The

caller may then leave a message and/or transfer to another intercom.

❉ Note: See page 10 of the Classic Mail Design Package for this information. The default value is four

rings.

▲

Fast Track: 6 - 2

❑

Block Lines for Off-Site Message Alert

Reference:

System Reference Guide Pg. 97

Procedure:

❉ Note:

▲

Fast Track: 6 - 3

❑

Set the Call Transfer Type

Reference:

Procedure:

❉ Note:

▲

Fast Track: 6 - 7

❑

Rings Before Answering Incoming Calls

Reference:

Procedure:

❉ Note:

If required, block individual lines from performing Off-Site Message Alert.

See page 7 of the Classic Mail Design Package for this information. The Classic Mail will only select

unblocked lines when performing Off-Site Message Alert functions.

System Reference Guide Pg. 101

Select either direct or annouced transfer method.

See page 10 of the Classic Mail Design Package for this information. The announce method is
mandatory for Merlin systems without the transfer feature.

System Reference Guide Pg. 92 - 94

Set the rings before the Classic Mail answers incoming calls in either day operation, night
operation or by individual line as required.

See page 10 of the Classic Mail Design Package for this information. Setting the Rings-Before­Answer for an individual line overrides the Business Hour Schedule for that line.

▲

Fast Track: 5 - 1

❑

Business Hour Schedule

Reference:

Procedure:

❉

Note:

▲

Fast Track: 5 - 2

Classic Mail Installation Package - Page 5

System Reference Guide Pg. 80

Define the opening and closing time for Monday through Sunday.

See page 10 of the Classic Mail Design Package for the Business Hour Schedule. Time is entered
using a two-number format, two numbers for the hour and two numbers for the minute. The
A/MP/M designation is then prompted "...press one for AM or 2 for PM."

Set the Administration Password

❑

Reference: System Reference Guide Pg. 70

Procedure:

❉

Note:

▲

Fast Track: 5 - 4

❑

Administrator’s Mailbox Number

Reference:

Procedure:

❉ Note:

▲

Fast Track: 5 - 5

Attendant’s Intercom Number

❑

Reference:

Procedure:

❉

Note:

Assign a new password to secure the administration menus. Use an eight digit password for
maximum security.

Write down the Administration Password on page 8 of the Classic Mail Design Package.

System Reference Guide Pg. 69

If required, reassign the administrator’s functions to a different mailbox.

This mailbox must be unlocked before reassignment can be done. See page 10 of the Classic Mail
Design Package for the Administrator’s Mailbox Number. These functions will be transferred to
the new mailbox when the current Administrator's Mailbox is closed.

System Reference Guide Pg. 77

If required the attendant transfer function can be assigned to a different intercom or it may be disabled

entirely.

See page 10 of the Classic Mail Design Package for the Attendant’s Intercom Number. If no individual is
responsible for answering incoming calls, disable the attendant transfer feature.

▲

Fast Track: 5 - 6

General Delivery Mailbox

❑

Reference:

Procedure:

❉ Note:

▲

Fast Track: 5 - 7

Classic Mail Installation Package - Page 6

System Reference Guide Pg. 76

If required, the general delivery mailbox function can be moved to a different mailbox or may be

disabled entirely.

See page 10 of the Classic Mail Design Package for the General Delivery Mailbox Number. If no one is

responsible for reviewing and forwarding messages sent to this mailbox it is very important that this
function be disabled.

❑

Initialize Mailboxes

Reference:

Mailbox User’s Guide Pg. 9 - 13

Procedure:

❉ Note:

❑

Mailbox Greetings

Reference:

Procedure:

❉ Note:

❑

Record Company Greetings

Reference:

Procedure:

❉

Note:

▲

Fast Track 1 - 1 for Day 1 - 2 for Night

❑

Call Routing Maps

Reference:

Assist all mailbox owners with mailbox set up. Instruct users on how to send and receive messages.

It is important to set up any mailboxes that are used by Call Routing before the Call Routing Map is
defined. All mailboxes except the general delivery mailbox must be set up with the owner’s password
before any messages can be deposited in them.

Mailbox User’s Guide Pg. 13 - 16

Assist all mailbox owners with recording personal greetings. The mailboxes used by Call Routing
must be set up before the route is defined.

A generic greeting will be played to callers if a custom greeting is not recorded.

System Reference Guide Pg. 66 - 67

Using the written script, record the greetings that will be played to callers during day and night
operation.

See page 11 of the Classic Mail Design Package for the day and night company greeting scripts.

System Reference Guide Pg. 82 - 92

Procedure:

❉ Note:

▲

Fast Track: 2

Classic Mail Installation Package - Page 7

Using the Call Routing work sheets, enter the call routing map and record the Top-Level menu of

instructions for day and night operation.

See pages 12 through 15 of the Classic Mail Design Package for Call Routing information. Read

System Reference Guide Pg. 82 - 92 before first attempting to set up a Call Routing application.

Merlin 206,410,820 & Plus

System Testing Checklist

❉ Note:

1.

❑

Classic Mail Access Code

❥ Call into the Classic Mail from a Merlin Voice Terminal
❥ Enter the specified access code
❥ Verify that the Classic Mail answers the call

Troubleshooting

Make certain that you are accessing a voice mail access line before you conduct this test. If the Classic Mail still
does not answer, reset the line status and control unit type and reboot the Classic Mail..

✹

System Reference Guide - Page 96

✹

Fast Track: 6 - 1

2.

❑

Simultaneous Access

❥ Call into the Classic Mail from a Merlin Voice Terminal
❥ Enter the specified access code
❥ Verify that the Classic Mail answers the call

Fast Track key sequences begin from the adrninistration mode top-level menu
Reference: System Reference Guide Pg. 52 or page 25 of this packge.

❥ Press the hold button
❥ Continue until all Classic Mail ports are operating simultaneously

Troubleshooting

Make certain that you are using a voice mail access lines. If all ports do not answer simultaneously, confirm
that the Classic Mail unit is not a 2-port model. On 2-port models you will hear busy tone when you attempt
to access more than two ports. If the unit is a 4-port model and this test fails, reset the line status and control

unit type, reboot the system and execute this test again. If it still fails, reset the line status and control unit
type and connect the Classic Mail to a different Merlin Control Unit. If the test fails on the second Merlin,

replace the Classic Mail.

✹

System Reference Guide - Page 96

✹

Fast Track: 6 - 4

Classic Mail Installation Package - Page 8

3.

❑

Rings Before Answer:

❥ Force the Classic Mail into day or night operation
❥ Call into the Classic Mail using an outside line

❥ Verify that the Classic Mail answers in the correct number of rings

Troubleshooting

Problems with Rings-Before-Answer that are not caused by data entry errors can by avoided if you
understand how the Classic Mail prioritizes this function. The Classic Mail will answer a call on any
incoming telephone line according to the number of rings defined by the installer for day and night operation.
This is a system-wide function that can be overridden on any single line. If the installer defines Rings-Before-

Answer on a line-by-line basis, each line given a specific Rings-Before-Answer value will ignore the Business
Hour Table and always answer calls on the ring defined for that line.

✹

System Reference Guide - Page 92 - 93

✹

Fast Track: 5 - 1 - 1 (Day Operation)

✹

Fast Track: 5 - 1 - 2 (Night Operation)

✹

Fast Track: 5 - 1 - 3 (Line Operation)

If the Classic Mail will not answer a line at all, first check to make certain that Rings-Before-Answer has not
been set to 99 rings for that line. If so, the Classic Mail would wait 99 rings to answer calls into that line.
Otherwise, check the programming on the Voice Terminal ports you are using for Telephone Emulation.
They may not be programmed with the line appearance of the telephone line in question. If this is so, correct
it by programming line appearances so the Classic Mail will know when calls are coming in on the telephone
lines.

4.

❑

Company Greetings

❥ Verify that the correct greeting (Day or Night) plays

Troubleshooting

If the correct greeting does not play when the Classic Mail is in forced operation (either day or night), then
the recording may have been created improperly. Record the day and night greetings again. Make certain

the system prompt confirms that you are recording the correct greeting for both day operation and night
operation.

✹

System Reference Guide - Pages 66

✹

Fast Track: 1 - 1 (Day Greeting)

✹

Fast Track: 1 - 2 (Night Greeting)

Classic Mail Installation Package - Page 9