AT&T Digital Magic Messenger System Operation Instructions Manual

AT&T

Digital Magic Messenger System

Installation and Operation Instructions

BYPASS

DAY

ANSWER RECORD NIGHTPLAYPOWER

RECORD PLAY ANNOUNCE

MODE

★

AT&T

Magic Messenger

May say

MESSAGE

on some

units

Limited Warranty and Limitation of Liability

AT&T warrants to you that the product will be free from defects in material and workmanship when title passes to you. If you notify AT&T that the product has failed

to operate as warranted within one year of the date title passes to you, AT&T will, at its option, repair or replace the component or components of the product that failed to operate as warranted. Any repair or replacement components may be new or refurbished and will be provided on an exchange basis. If AT&T determines that the product cannot be repaired or replaced, AT&T will refund the purchase price to you.

If you purchase the product directly from AT&T, AT&T will perform warranty repair on your premises in accordance with the terms and conditions of AT&T’s "Business Day" or "Around-the-Clock" warranty plans. The details of AT&T’s warranty plans may be obtained from AT&T. If you purchased the product from an authorized dealer, you will be covered by AT&T’s authorized dealer plan during the warranty period. Contact your authorized dealer for details of AT&T’s authorized dealer warranty plan. AT&T’s obligation to repair, replace or refund as set forth above is your exclusive remedy.

The limited warranties provided above do not cover damages, defects, malfunctions or product failures caused by:

Failure to follow AT&T’s installation, operation or maintenance instructions; Unauthorized modification or alteration of the product or its components; Product abuse, misuse or the negligent acts of persons not under the reasonable control of AT&T; Actions of third parties and acts of God other than power surges (e.g., lightning).

●

This limited warranty applies only to the product purchased directly from AT&T or purchased directly from an authorized AT&T dealer. This limited warranty does not apply to products purchased or operated outside the United States.

You may be required to provide AT&T with proof of purchase before AT&T will perform any warranty replacements.

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILlTY OR FITNESS FOR A PARTICULAR PURPOSE.

EXCEPT FOR PERSONAL INJURY, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS FOR ANY CLAIM, LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF DIRECT DAMAGES PROVEN OR THE REPAIR OR REPLACEMENT COST OF THE SYSTEM OR THE SYSTEM’S PURCHASE PRICE. IN NO EVENT SHALL AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS BE LIABLE FOR INCIDENTAL, RELIANCE, CONSEQUENTIAL OR ANY OTHER INDIRECT LOSS OR DAMAGE (INCLUDING LOST PROFITS OR REVENUES SUSTAINED OR INCURRED IN CONNECTION WITH THE SYSTEM). THIS LIMITATION OF LIABILITY SHALL SURVIVE FAILURE OF THE EXCLUSIVE REMEDY SET FORTH IN THE LIMITED WARRANTY ABOVE.

Digital Magic Messenger System Installation and

Operation Instructions

To order additional systems or optional customized programming:

Call:

For Technical Assistance

AT&T provides a toll-free customer Help Line 24-hours a day. In the USA, call the AT&T Help Line at 1-800-628-2888 for assistance or your AT&T Authorized Dealer. In Canada, call one of the following Techni- cal Assistance Centers for service or technical assistance:

2

AT&T

Digital Magic Messenger System Installation and

Operation Instructions

To order additional systems or optional customized programming:

Call:

Your AT&T Sales Representative 1-800-247-7000

or

AT&T Sourcebook

1-800-451-2100 or The nearest AT&T Phone Center Store or

your AT&T Authorized Dealer

For Technical Assistance

AT&T provides a toll-free customer Help Line 24-hours a day. In the USA, call the AT&T Help Line at 1-800-628-2888 for assistance or your AT&T Authorized Dealer. In Canada, call one of the following Technical Assistance Centers for service or technical assistance:

Eastern Canada and Ottawa:

1-800-363-1882

Ontario:

1-800-387-4268

Central and Western Canada:

1-800-663-9817

3

AT&T Digital Magic Messenger

FCC Notice

Contents

The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin lines.

If this equipment is malfunctioning, it may also be causing harm to the telephone network; this device should be disconnected until the source of the problem can be determined and until repair has been made. If this is not done, the telephone company may temporarily disconnect service.

The telephone company may make changes in its technical operations and procedures; if such changes affect the compatibility or use of this device, the telephone company is required to give adequate notice of the changes. You will be advised of your right to file a complaint with the FCC.

If the company requests information on what equipment is connected to their lines, inform them of:

The telephone number this unit is connected to The ringer equivalence number The USCO jack required

The FCC Registration number Items ‘b’ and ‘d’ are indicated on the label on the underside of the unit. The ringer equivalence (REN) is used to determine how many devices

can be connected to your telephone line. In most areas, the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.

a. b. c. d.

Specifications

Recording Method: Adaptive Delta Modulation, 40 KBPS Recording Source:

Built-in condenser microphone, AUX input mini-jack

Memory Capacity:

52 seconds total for day and night announcements

Power Failure Memory Retention:

2 Hours

Telephone Interface:

Standard balanced line tip and ring; 90V ring; ground

start or loop start

Power Requirements: 24V AC/DC, 0.5A maximum. Power supply included

with unit provides 24V AC @ 0.5A from 120V AC.

Battery Back-Up:

Ni-cad battery system

Inputs:

Power – 3-pin grounded DIN-type power jack, Line – RJ11-type

modular jack, AUX – 1/8" mini-jack for AUX input

Outputs:

Phone RJ11-type modular jack

Controls: ON/OFF switch, Loop/Ground start switch, VOLUME control, push-

buttons for MODE, RECORD, PLAY, ANNOUNCE (or MESSAGE)

Indicators:

LEDs for POWER, BYPASS/ANSWER RECORD, PLAY,

DAY/NIGHT

Mounting: Shelf or wall mount. Mounting template and hardware provided Dimensions:

8-1/8" x 6-1/2" x 2-3/8".

Limited Warranty and Limitation of Liability FCC Notice Specifications Introduction

Front Panel Description Rear Panel Description Base Panel

Installation

Unpacking and Inspection Installation Precautions Connecting a Power Supply Connecting the Magic Messenger to the Line Side

of a Telephone System Connecting the Magic Messenger to the Station Side

of a Telephone Extension

Operation

Apply Power Recording Announcements Activate Bypass/Answer Mode

Select Day or Night Announcement Operational Notes Remote Operation

Care & Maintenance

The impact resistant housing and quality construction of the Magic Messenger virtually eliminates the need for service and maintenance.

See Installation Cautions on page 9. For information on obtaining maintenance and repair information see pages 2 and 3.

4

AT&T Digital Magic Messenger

Contents

Limited Warranty and Limitation of Liability

2

FCC Notice

4

Specifications

4

Introduction

6

Front Panel Description

7

Rear Panel Description

8

Base Panel

8

Installation

9

Unpacking and Inspection

9

Installation Precautions

9

Connecting a Power Supply

9

Connecting the Magic Messenger to the Line Side of a Telephone System

10

Connecting the Magic Messenger to the Station Side of a Telephone Extension

11

Operation

12

Apply Power

12

Recording Announcements

12

Activate Bypass/Answer Mode

13

Select Day or Night Announcement

13

Operational Notes

14

Remote Operation

14

Care & Maintenance

The impact resistant housing and quality construction of the Magic Messenger virtually eliminates the need for service and maintenance.

See Installation Cautions on page 9. For information on obtaining maintenance and repair information see pages 2 and 3.

5

AT&T Digital Magic Messenger

Introduction

Thank you for purchasing the AT&T Digital Magic Messenger – the exciting new digital system that eliminates the need to constantly answer routine phone calls.

The Magic Messenger is designed to intercept an incoming call before the first ring and answer it with your prerecorded, digitally stored announcement. Your Magic Messenger can provide information such as your business hours, availability of products, location, etc., – all automatically. Then, if your caller stays on the line (or if they press a touch tone key on their phone), the Magic Messenger will ring through to your telephone so that you can provide further assistance.

●

The Magic Messenger lets you record two announcements for day and night operation. You can select which announcement to play using the ANNOUNCE (or MESSAGE) button on the front panel. If you wish, you may change from one announcement to the other remotely from any touch tone phone. For additional security, this feature is password protected; only those with the password are able to

change the announcement. Announcements are easily recorded through a built-in microphone, or

you may load professionally recorded announcements from a tape recorder through an auxiliary jack at the rear of the unit. You may review your announcements at any time through the Magic Messenger’s speaker.

If you prefer to answer the phone yourself, you may do so at any time by pressing the Magic Messenger’s BYPASS button.

The Magic Messenger is easy to install and easy to operate (plug & play). It simply installs between your incoming telephone line and your telephone or telephone system using standard modular (RJ-11) jacks. It can sit on a shelf or be mounted on a wall.

You never have to worry about temporary power outages with the Magic Messenger. With its built-in self-charging ni-cad battery, your recorded announcements are protected for up to 2 hours. The Magic Messenger is automatically bypassed during power interruptions so your telephone continues to operate as it normally would.

6

Front Panel Description

MODE

RECORD PLAY

ANNOUNCE

●

Monitor Speaker

BYPASS

ANSWER RECORD

POWER

DAY

NIGHT

PLAY

AT&T Digital Magic Messenger

Front Panel Description

MODE

Selects BYPASS (your phone rings for incoming calls) or ANSWER (Magic Messenger answers the call). The BYPASS/ANSWER light comes on when the unit is set to answer the call (See page 6).

RECORD

Used when recording announcements (See page 5).

PLAY

Used when recording announcements and to review an announcement (See page 5).

ANNOUNCE

(MESSAGE on some units): Selects the DAY or

NIGHT announcement for recording or playback. The DAY/NIGHT light comes on when the night announcement is selected (See page 5).

Microphone. Used to record

announcements.

MODE

RECORD

PLAY

ANNOUNCE

★

May say

AT&T

Magic Messenger

MESSAGE on some units.

7

AT&T Digital Magic Messenger

Rear Panel Description

●

24V AC/DC

POWER

PHONE

LINE

VOLUME AUX

3-pin power jack accepts plug from power supply.

Switches power on or off. Caution: Announcements are erased if switch is placed in off position. The battery backup works only if the power is removed while this switch is on.

Standard modular jack connects to your telephone using modular jumper cord (supplied).

Standard modular jack connects to the incoming modular telephone cord.

Controls volume of monitor speaker. 1/8" mini-jack used to connect external audio

source (e.g. tape player) for downloading prerecorded announcement.

●

PHONE LINE

24V AC/DC

POWER

AUX

ON

OFF

VOLUME

Installation

Unpacking & Inspection

The Magic Messenger was carefully checked at the factory. Inspect the carton retailer from whom the unit was purchased. If the unit was shipped to you, you must file a claim

Installation Precautions

Refer to the mounting template included with the unit for instructions on wall-mounted installation.

Observe the following installation precautions:

Do not install the unit in damp areas, or in areas where it is likely to be exposed to rain or moisture. Do not install the unit in areas where the average temperature is likely to go below 32°F or exceed 90°F. Use suitable fasteners on hollow walls or other similar thin materials. If the telephone line has "call-waiting," this service must be terminated by your phone company in order for the Magic Messenger to operate properly.

Connecting a Power Supply

Connect the output plug from the power supply included with the Magic Messenger into the 24V AC/DC jack on the rear panel of the Magic Messenger. Plug the power supply into any convenient 110V AC outlet.

Base Panel

A small switch on the underside of the unit is provided to accommodate certain telephone configurations. This switch should be set in the ’L’ position (loop start), the factory setting, for most installations. If the Magic Messenger is to be installed in conjunction with a PBX system that uses a ground start trunk, the switch must be set to the ’G’ position. (Make sure power if off when changing configurations.)

8

●

AT&T Digital Magic Messenger

Installation

Unpacking & Inspection

The Magic Messenger was carefully checked at the factory. Inspect the carton and unit for signs of damage. If damage is found, notify the retailer from whom the unit was purchased. If the unit was shipped to you, you must file a claim for damage with the shipping company.

Installation Precautions

Refer to the mounting template included with the unit for instructions on wall-mounted installation.

Observe the following installation precautions:

Do not install the unit in damp areas, or in areas where it is likely to be exposed to rain or moisture. Do not install the unit in areas where the average temperature is likely to go below 32°F or exceed 90°F. Use suitable fasteners on hollow walls or other similar thin materials. If the telephone line has "call-waiting," this service must be terminated by your phone company in order for the Magic Messenger to operate properly.

Connecting a Power Supply

Connect the output plug from the power supply included with the Magic Messenger into the 24V AC/DC jack on the rear panel of the Magic Messenger. Plug the power supply into any convenient 110V AC outlet.

9

AT&T Digital Magic Messenger

Connecting the Magic Messenger to the Line Side of a Telephone System

1.

2.

3.

Refer to the diagrams below. Locate modular cord “A”, connected between the first incoming line from the central office and the line jack on the telephone system. If the connection is not modular, contact your local AT&T Technical Representative for assistance.

Disconnect the central office end of cord “A” and connect it to the jack on the Magic Messenger labelled PHONE.

Connect one end of modular cord “B” (included with the Magic Messenger) to the jack on the Magic Messenger labelled LINE. Connect the other end to the central office line jack.

*Connect the Magic Messenger during off hours to avoid interrupting service.

Connecting the Magic Messenger to the Station Side of a Telephone System

This application allows the Magic Messenger to answer all calls nor- mally answered at a station.

Note: In this application, the Magic Messenger will only work with a single-line telephone and from a station port on the telephone system that can support a single-line telephone and provides forward discon- nect. If you have questions regarding this application, contact your AT&T Technical Representative.

Refer to the diagrams below:

Unplug the modular cord at the telephone and plug it into the jack on the Magic Messenger labelled

Connect one end of the modular cord included with the MAgic Messenger to the jack on the Magic Messenger labelled PHONE. Connect the other end to the single-line telephone.

BEFORE

1.

2.

BEFORE

Line

Central

Telephone

"A"

System

Office Lines

AFTER

PHONE LINE

Central

Office Lines

Telephone

"A"

System

"B"

Telephone System

AFTER

Telephone System

10

AT&T Digital Magic Messenger

Connecting the Magic Messenger to the Station Side of a Telephone System

This application allows the Magic Messenger to answer all calls normally answered at a station.

Note: In this application, the Magic Messenger will only work with a single-line telephone and from a station port on the telephone system that can support a single-line telephone and provides forward disconnect. If you have questions regarding this application, contact your AT&T Technical Representative.

Refer to the diagrams below:

Unplug the modular cord at the telephone and plug it into the jack on the Magic Messenger labelled

LINE.

Connect one end of the modular cord included with the MAgic Messenger to the jack on the Magic Messenger labelled PHONE. Connect the other end to the single-line telephone.

BEFORE

1.

2.

Station Jack (See Note Above)

Telephone System

AFTER

Station Jack

Magic Messenger

Telephone System

PHONE

LINE

Single-line Telephone

11

AT&T Digital Magic Messenger

Operation

Applying Power

Place the POWER switch in the on position. The RECORD, PLAY and DAY/NIGHT lights will flash (indicates unit has passed self diagnostic

test). The lights will continue to flash until an announcement is recorded.

Recording Announcements

To use the unit, you must first record an announcement. (A total of 60 seconds is available for day plus night announcements. You may split that time in any combination between the two announcements).

To record announcements using the built-in microphone:

1.

2.

3.

4.

1.

2.

First make sure the BYPASS/ANSWER light is off. If it is on, press the MODE button to turn it off.

Press and hold the RECORD button then press the PLAY button. The RECORD light will come on and the unit will beep. Release both buttons. Begin speaking after the beep, in a normal voice at a distance of about 10".

To stop recording, press the PLAY button. The unit will replay your announcement. You can adjust the VOLUME control on the rear panel of the Magic Messenger to obtain a comfortable listening level over the monitor speaker (does not affect level on telephone line).

To record the night announcement, press the ANNOUNCE (or MESSAGE) button so that the DAY/NIGHT light is on, then record your announcement by repeating steps 1, 2, and 3 above.

To record announcements from the AUX input:

Once again, make sure the BYPASS/ANSWER light is off. If it is on, press the MODE button.

Connect the external audio source (e.g. tape player) using a mono mini-plug (not supplied) to the AUX input jack on the rear panel. Start the audio program.

12

3.

4.

5.

1.

Press and hold the RECORD button for three seconds or until the RECORD light flashes. You will hear the audio program over the Magic Messenger’s speaker. Adjust the volume control of the audio source to obtain a comfortable level over the monitor speaker (also sets the level heard on the telephone line).

Once you have set the volume, you can cue the audio program by using the speaker. When you are ready to begin recording, press the PLAY button on the Magic Messenger. The RECORD light will light steady, and the unit will beep. Start the audio program.

To stop recording, press the PLAY button on the Magic Messenger. The unit will replay your announcement.

Note:

Unplug the audio source following recording.

Activate Bypass/Answer Mode

Press the MODE button so that the BYPASS/ANSWER light comes on, indicating the Magic Messenger is now ready to answer phone calls.

The MODE button on the front panel is used to select "bypass" or "answer" mode. When the Magic Messenger is set for bypass, an in- coming call will ring through to your telephone directly as it would normally operate. When it is set to answer, the Magic Messenger answers the incoming call and plays the selected (day or night) an- nouncement.

When the Magic Messenger is set to "answer" and the night message is selected, the Magic Messenger will produce 4 short beeps and the

DAY/NIGHT light will flash briefly if no night announcement has been recorded.

Select Day or Night Announcement

Select the day or night message by pressing the ANNOUNCE (or MESSAGE) button. (You can also select the announcement via

remote control – see Remote Operation on page 13-.)

AT&T Digital Magic Messenger

3.

4.

5.

1.

Press and hold the RECORD button for three seconds or until the RECORD light flashes. You will hear the audio program over the Magic Messenger’s speaker. Adjust the volume control of the audio source to obtain a comfortable level over the monitor speaker (also sets the level heard on the telephone line).

Once you have set the volume, you can cue the audio program by using the speaker. When you are ready to begin recording, press the PLAY button on the Magic Messenger. The RECORD light will light steady, and the unit will beep. Start the audio program.

To stop recording, press the PLAY button on the Magic Messenger. The unit will replay your announcement.

Note:

Unplug the audio source following recording.

Activate Bypass/Answer Mode

Press the MODE button so that the BYPASS/ANSWER light comes on, indicating the Magic Messenger is now ready to answer phone calls.

The MODE button on the front panel is used to select "bypass" or "answer" mode. When the Magic Messenger is set for bypass, an incoming call will ring through to your telephone directly as it would normally operate. When it is set to answer, the Magic Messenger answers the incoming call and plays the selected (day or night) announcement.

When the Magic Messenger is set to "answer" and the night message is selected, the Magic Messenger will produce 4 short beeps and the

DAY/NIGHT light will flash briefly if no night announcement has been recorded.

Select Day or Night Announcement

Select the day or night message by pressing the ANNOUNCE (or MESSAGE) button. (You can also select the announcement via

remote control – see Remote Operation on page 13-.)

13

AT&T Digital Magic Messenger

Operational Notes

1.

2.

3.

4.

If the telephone line has "call-waiting," this service must be terminated by your phone company in order for the Magic

Messenger to operate properly. The RECORD, PLAY and MODE lights flash when you first apply

power or following a power interruption of over 2 hours in duration (announcements erased).

The Magic Messenger will answer an incoming call before you hear it ring. The PLAY light will come on to indicate the unit has answered a call (after the announcement has played, the light will go out). After playing the message, the Magic Messenger will ring through whenever the caller presses a touch tone button on his phone. If the caller is not using a touch tone phone, the Magic Messenger will ring through automatically after 15 seconds. During this waiting period, the caller will hear a beep tone every few seconds. The typical cycle will be: 15 second delay with beeps followed by 2 sec. tone, 4 sec. delay and then ring the local telephone. A disconnect signal or DTMF tone will interrupt the process and cause the unit to either disconnect or ring immediately to the local extension.

If a caller does not hang up within 2-3 seconds after the announcement has finished playing, but hangs up before the 15 second waiting period is complete, the unit may produce a short ring at your attendant console or telephone extension.

Remote Operation

Remote operation lets you:

●

Select the day or night announcement from any touch tone phone. Listen to the night announcement. Record a new night announcement.

Change your remote access password.

14

To Use the Remote Operation Feature:

1.

2.

3.

Call the Magic Messenger from a touch tone telephone. During the announcement press [#] followed by your two-digit password (the factory preset password is [#] [#]). (Note: if there is more than 1.5 seconds between each key press, the unit will ring the telephone connected to the Magic Messenger and you will have to hang up and start over).

After dialing the password, you will hear a short beep tone every second. This indicates that the Magic Messenger is ready for remote instructions.

Press [1] to select the DAY announcement. Press [2] to select the NIGHT announcement. Press [5] to listen to the current NIGHT announcement.

Press [6] to record another NIGHT announcement. Begin recording after you hear the beep tone. Press [#] when finished*.

Press [7] to record DAY announcement. Begin recording after you hear the beep tone. Press [#] when finished*.

* Note: The Magic Messenger has 52 seconds of digital storage available to record both day and night announcements. If one announcement is recorded and the second announcement exceeds the total time available, it will overwrite a portion of the

first announcement. Therefore, you should time each announcement to make sure that you do not exceed the time limit.

Press [8] to listen to the current DAY announcement. Press [0] to change the password, followed by two digits for the

new password. (If you forget the password, you must turn the unit off to reset the Magic Messenger to the original factory preset password. You will also have to rerecord your announcements.)

Press [*] to place the unit in BYPASS mode. If the unit is in bypass mode it will automatically switch to answer mode upon detection of 15 rings, play the current day announcement and resume normal operation.

After you make a selection, you will hear a confirmation tone followed by the beep tone evey second (as in step 2 above). At this point you can hang up the phone or make another selection.