AT&T Definity 8434, Definity Generic 1, Definity Generic 3, Definity System 75 User Manual

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AT&T

DEFINITY

Generic 1, Generic 3, and System 75 8434 Voice Terminal User's Guide

Communications System

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NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219 1 800 432-6600 In Canada: 1 800 255-1242

Order:

Document No. AT&T 555-230-765 Issue 1, May 1994

For more information about AT&T documents, see Business Communications Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids as required by the Federal Communications Commission (FCC).

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YOUR RESPONSIBILITY FOR YOUR SYSTEM´S SECURITY

You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

Prepared by AT&T GBCS Documentation Development Middletown, New Jersey 07748-1976

Printed in USA

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Contents

Your 8434 Voice Terminal

A Quick Look at the Features

1 5

Voice Features Display Features and Features Used with the Softkeys

How to Use the Features

General Instructions Conventions Used in The Following Procedures Troubleshooting (Later in This Guide)

8 9

9 10 10

Quick Reference Lists (At the Back of This Guide)

Using the Display, Softkeys and Display Control Buttons

Entering Softkey Mode and Viewing

the Three Feature Option Screens Using the Softkeys to Activate a Feature Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal)

10 11

11 13

Voice Feature Procedures

Abbreviated Dialing (AD) Automatic Callback Bridging/Manual Exclusion Call Coverage/Consult Call Forwarding — Busy/Dont Answer Call Forwarding — Follow Me Call Park Call Pickup Conference Drop Handset Volume Hold

Intercom (Automatic/Dial) Last Number Dialed Leave Word Calling (LWC) Message Mute Priority Calling

Reset Speakerphone Select Ring (and Ringer Volume) Send All Calls Speaker

16 16 18 19 20 21 22 23 24 24 25 25 26 27 27 28 29 29 30 31 32 33 34

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Speakerphone Test Transfer

Display Feature Procedures

Call Information

Exit (Normal) Inspect Message Retrieval Normal (Exit) Time/Date Timer

Tones and Their Meanings

36 37 38

39 39

39 40

40 42

42 42

43 43

Ringing Tones

43 44

Feedback Tones

Troubleshooting

Key Words to Know

Quick Reference Lists

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Your 8434 Voice Terminal

The 8434 voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following pages.

Figure 1. 8434 Voice Terminal

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Starting with the display at the top of Figure 1 and continuing clockwise:

Display 24 Call appearances/

feature buttons

Line jack (on back of voice terminal)

Speakerphone/headset adapter jack (on back of voice terminal)

Message light

Dial pad

Hold/Ring button

Speaker/Reset Spkr button

A 2-line by 40-character display. These 24 buttons can be used either for incoming and

outgoing calls

(call appearances)

and are labeled with

an extension number or for accessing features

(feature buttons)

and are labeled with a feature name. Each has a red light telling you this is the line you are using or this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.”

This jack is used for connecting an externaI speakerphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal. The jack is labeled

A red light which goes on steadily when a message has been left for you.

The standard 12-button pad for dialing phone numbers and accessing features. The letters “Q” and “Z” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has

raised bars for visually-impaired users.

A red button for putting a call on hold. By pressing [

Shift ] and then [ Hold ], you can select a personalized

ring for your voice terminal from eight possible ringing patterns.

For accessing the built-in 2-way speakerphone. When you press [

Shift ] and then [ Speaker ] (your voice terminal

must be on-hook, and it must be set for the Speakerphone feature), you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use. Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used.

Handset jack

This jack is for connecting a handset to your voice

(on back of voice terminal)

terminal. The jack is labeled

Mute button

For turning off the microphone associated with the handset or the built-in speakerphone so the other person on the call cannot hear you.

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Drop button

Test button

Conference button

Shift button

•

Transfer button Volume control

button

•

10 Call appearances/ feature buttons

For disconnecting from a call or dropping the last party added to a conference call.

When the voice terminal is initially powered up, the green light next to [

Test

] flashes if the link with the PBX is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the PBX, and then goes off after a

short period of time. After the voice terminal is powered

up, you can press [

Test

] to test the lights and the

display on your voice terminal. For setting up conference calls. This button is labeled

[

Conf

] .

A blue button which can be used to access two additional features (when [

Shift

] is active, the red light next to the

button is on):

When used with [

Hold

] , you can select a personalized ring from among eight available patterns.

When used with [ Speaker ] , you can perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance (for the built-in speakerphone option only).

For transferring a call to another voice terminal.

For adjusting the volume of the following:

The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker

The handset receiver level while a call is in progress using the handset

The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active

Note:

When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.

Remember:

The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

At least three of these 10 buttons are devoted to

incoming and outgoing calls

(call appearances)

and

are labeled with an extension number; the remaining

buttons can also be call appearance buttons, or they can

access features

(feature buttons)

and are therefore

labeled with a feature name.

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Handset

Display control buttons

[

] , and [

] .

Softkeys

A handset is provided for placing and receiving calls.

(The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature.

These four buttons are labeled [

Menu ] , [ Exit ] ,

•

[ Menu ] is used to enter Softkey Mode and access the first feature option screen.

[

Exit ] is used for exiting the Softkey Mode and

returning to Normal (call-handling) Mode. [

] and [

] can be used to help you go

back and forth through the feature option screens.

The five buttons located below the display and labeled with arrows ( [ ] ) correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 15 features on your voice terminal in addition to those features administered on the call appearance/feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager. For procedures for using these softkey features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

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A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 8434 voice terminal. Each description includes what each feature does and how you might want to use it.

Note: You will automatically have the following features on your voice terminal:

Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the Exit feature (labeled [

Exit ] on the voice terminal)

among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 1 or Generic 3 or System 75 switch.

You may also be able to use up to 15 other features accessed with the softkeys and display control buttons. These features are in addition to the features administered on the call appearance/feature buttons on your voice terminal. Check with your system manager to see which softkey features are available to you.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature or trunk code. Abbreviated Dialing offers four possible types of lists— personal, group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy or unanswered extension you dialed is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: You can use this feature only for extensions, not for outside numbers.

Bridging/Manual Exclusion Permits you to answer or join in calls to someone else’s extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance button labeled with another user’s primary extension number, as assigned to you by your system manager. Use to assist in handling calls for a designated coworker. Note: You can use the Manual

Exclusion

feature to keep other users with whom you have a bridged call

appearance from listening in on an existing call.

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Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset, turn

off the speakerphone, or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single

feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attempts. This feature also allows other people in your system to leave a message for you.

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Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message.

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or

timely information for someone. Reset Speakerphone Initiates an acoustic test of the surrounding environment by

using a series of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. Use whenever you

move your voice terminal to a different location (even in the same room), when the red light next to [

Speaker

] is fluttering, or when the display shows you a message that the speakerphone needs to be reset. You can access this feature by pressing [ Shift ] and then [

Speaker

] or pressing the softkey below the word “Begin” on the display.

Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. You can access this feature pressing [

Shift ] and then [ Hold ] .

Send All Calls Temporarily sends all your calls to the extension of a person

designated by your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset. Use with feature activities that require listening only, such as onhook dialing, monitoring calls on hold, and group listening situations. Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered.

Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset. When you press [

Shift ] (when on-hook) and then

[

Speaker ] the built-in speakerphone performs a test of the surrounding acoustic

environment by using a sequence of tones. When the tones stop, your speakerphone

has finished adjusting itself for optimal performance. It is now ready for use. (See

“Reset Speakerphone.”) Use the built-in speakerphone any time you prefer handsfree communication, both speaking and listening, or for group conference situations. Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with your system manager to see how your voice terminal is administered.

Test When the voice terminal is initially powered up, the green light next to [ Test ] flashes if the link with the PBX is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the PBX, and then goes off after a short period of time. After the voice terminal is powered up, you can press [

Test ] to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else.

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Display Features and Features Used with the Softkeys

Note: Besides the display features listed and described below, you may also be able to use up to 15 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Directory Searches for the extension of another user in your location by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information.

Exit Use [

Exit ] to leave Display Mode (after using any display or softkey feature)

and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can

use the display to identify current call appearance, calling/called party, and

calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the

softkeys. If the feature is active, an arrow (

▼ ) appears above the feature

abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you when your Message light is on. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by your system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal see “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing

button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock.

Timer Allows you to measure elapsed time. Use in order to keep track of time

spent on a call or task.

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How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

•

The first time you use these procedures, you will need to customize them for your voice terminal by obtaining the following information from your system manager:

Your system manager may assign call appearances or features to some of the 34 call appearance/feature buttons on your voice terminal. To the right of each feature name in this section is a box. For each feature you have on your voice terminal or feature you can access with the softkeys (see “Note” below), mark a [ ✔

] in the blank box as a reminder. The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and the Normal Mode/the Exit feature ( [

Exit ] on the voice terminal) are already

marked for you. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 1 or Generic 3 or System 75 switch.

Note: You may also be able to use up to 15 additional features accessed with the softkeys and display control buttons. Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features.

Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need, and then write the assigned code number in the provided blanks in each feature procedure.

•

To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) or the speaker or speakerphone on unless otherwise noted.

If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

System 75 is available in more than one version. Some features, such as Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use you use any of these four features.

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Conventions Used in The Following Procedures

[

xxxxx

]

This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx).

[

Feature

] and

Each of these boxes represents a button that has a

[

Feature xxxxx

]

feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as

xxxxx)

or a person’s name.

LWC CnLWC Cnslt AutCB Timer

This rectangular box, 2 lines by 40 characters, represents the 8434 display screen. Like the example to the left, the second line appearing on the display will most likely list the features you can access with the softkeys. For directions on using the display and softkeys, see the section titled Using the Display,

Softkeys, and Display Control Buttons.

[feedback tones]

The tone that appears in brackets after a step, such as [dial tone], indicates what you should hear from your

handset (or speakerphone) after successfully performing that step.

For a list of tones and their meanings, see the section titled

Tones and Their Meanings.

Troubleshooting (Later in This Guide)

Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal.

Quick Reference Lists (At the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant extensions. Once you have completed the lists, remove the page from the guide (tear along the perforation), and keep the lists near your voice terminal.

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Using the Display, Softkeys and

Display Control Buttons

The following information will help you use the display, the softkeys, and the display control buttons.

The softkeys are the five keys labeled with arrows ( [ ▲ ] ) located directly below the display. The four display control buttons, labeled [

Menu ], [ Exit ], [ Prev ],

and [

Next ] are located under the softkeys. Figure 2 shows the location of the

softkeys in relation to the display above the softkeys and the display control buttons below them.

Figure 2. The Display, Softkeys, and Display Control Buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from five different features.

You can enter Softkey Mode by pressing the display option button labeled [ Menu ]. The following is an example of a feature option screen.

▼

LWC

CnLWC

Cnslt

AutCB

Timer

[ ▲ ]

[

▲ ]

[

▲ ]

[

▲ ]

[

▲ ]

The top line of each feature option screen shows you the status of each of the five features. An arrow appears above the name of a feature if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is active because there is an arrow above that feature name.

Note:

If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

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The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name. For example, on the feature option screen shown on the previous page, you can leave a message for another extension to call you back by pressing the softkey below

LWC

(the Leave Word Calling feature). If you want to cancel the message, press the softkey below

CnLWC

(the Cancel Leave Word Calling feature).

To see the next set of five features, press the display control button labeled [ Next ] ; to move back a screen, press the display control button labeled [

Prev ] . Press

[

Next ] or [ Prev ] until the feature you want to use appears on the second line.

The following flowchart (Figure 3) shows the default features for the three feature option screens. These are the 15 softkey features available when the voice terminal (with display) is shipped from the factory. Also, see “Other Softkey Features That May Be On Your Display” in this section.

LWC CnLWC Cnslt AutCB Timer

CFrwd CPark Excl TmDay PCall

Cancel

LWC

Automatic

Callback

Leave Word

Calling

Prog Pause Spress Mark Wait

Consult

Timer

Call

Time/

Park

Date

Call

Manual

Priority

Forwarding

Exclusion

Calling

Pause

Mark

Abbreviated

Dialing (AD)

Suppress

Program

Wait

Figure 3. The Three Default Feature Option Screens

Notes on the Default Features

An error tone (one beep) sounds when you have made a mistake in your softkey entries.

Press [ Exit ] at any time to exit Softkey Mode and return to Normal (call-handling) Mode.

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Other Softkey Features That May Be On Your Display

Figure 3 shows the 15 default softkey features, those features that can be accessed with the softkeys when the voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager may substitute other softkey features in their place. The following table is a list of these alternate features and the feature abbreviation associated with each.

Abbreviation

Feature

Abbreviated Dialing buttons (can be multiple buttons)

Count

ACD Stroke Count (can be up to 10 buttons)

CPkUp

Call Pickup

Dir

Directory*

HFAns

Internal Auto Answer**

IAuto

Automatic Intercom

IDial

Dial Intercom

Abbreviation

Feature

Inspt Inspect

Last

Last Number Dialed

RingOf

Ringer Off

SAC

Send All Calls

SFunc

Abbreviated Dialed Special Function

Stats

ACD Agent Statistics

Stop

Abbreviation Dialing Stop/Indefinite Wait

View

Stored Number

❉

A [ Call Display ] button should be administered, if access to System Directory is provided. It is also desirable for [

Next Display ] to be

administered.

later) switch.

❉❉

This feature is available only with the DEFINITY G3V2 (and

Page 19

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 15 switch-related features. For

example, you may want to use the Priority Calling feature to call another extension

with a distinctive 3-burst ring. You can activate this feature with the softkeys in the

following way:

To access a feature with

Press [ Menu ] the softkeys (Priority Calling is used in this example)

•

The display shows the initial feature option screen:

LWC CnLWC

Cnslt

AutCB

Timer

Press [

•

The display shows:

CFrwd

CPark

Excl

TmDay

PCall

To use the Priority Calling feature, press the softkey below PCall and then dial the extension

Note: When the feature is activated, after the display screen shows you the digits you are dialing,

]

an arrow appears above the feature, as in the example below. If there is not an arrow above the feature, the feature is off.

▼

CFrwd

CPark

Excl

TmDay

PCall

When both parties hang up from the call, the arrow above PCall (showing feature status indication) disappears.

Page 20

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal)

When you first power up the voice terminal, the following display appears.

PLEASE RESET SPKR.

Begin

Cancel

When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use. For more information about the Reset Speakerphone feature, see “Reset Speakerphone” in the section Voice Feature Procedures later in this guide.

To reset the speakerphone (when the voice terminal is first powered up)

Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to [

Speaker ] will continue

to flutter.)

• If you press the softkey below Begin, the display

shows the following timed screen:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

•

You will hear a set of rising tones as the speakerphone adjusts itself to the surrounding acoustical environment. These tones are

automatic. No user response is required.

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Handset and Speaker

Voice Feature Procedures

When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [

Speaker ] . If your voice terminal is set for the

Speakerphone feature, pressing [

Speaker ] simultaneously activates the built-in

microphone so you can place and answer calls without lifting the handset.

Abbreviated Dialing (AD)

Note: Before you can use this feature, AD buttons must first be assigned by your system manager. If you hear the intercept tone while programming, start over from

the beginning. You may also be able to use the following softkey features with Abbreviated Dialing.

(Press [

Menu ] and then the softkey below the feature abbreviation.)

•

Program (labeled Prog) — You can program a telephone number, extension, or feature access code on an AD button.

Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number, such as between an access code and the telephone number.

•

Mark (labeled Mark) — Numbers included after a Mark on an AD button are dialed in Touch-Tone signal form.

Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an “s” appears instead). Used for passwords or authorization codes.

To program/reprogram an AD button

Note: AD buttons must first be assigned by

system manager.

1 On a separate sheet of paper, write down the outside

numbers, extensions, and/or feature access codes you want to program.

Note: Each AD button will hold one complete phone number or feature access code (up to 24 digits).

Pick up handset

[dial tone]

Note: If you are using the built-in speakerphone, you must either press a call appearance button or press [

Speaker

] before you begin Step 3.

Page 22

Press [

] and then press the softkey below

Prog

or, if Prog is not available on your display,

press [

Program

]

Dial AD Program access code

[dial tone]

Press [ AD xxxxx ] to be programmed

[dial tone]

56Dial outside number, extension, or feature access

code you want to store (up to 24 digits)

Note:

You may also be able to use the softkeys to add special functions such as Pause, Mark, Wait, or Suppress into the telephone numbers programmed on the AD button.

If you are programming an outside number, be sure to include a trunk code, if applicable.

Press [ # ]

[confirmation tone]

•

Number is stored Repeat Steps 4 through 6 to program additional

buttons

Hang up or press [

Drop

] to end programming

To place an AD call

1 2

Press selected [

AD xxxxx ]

[ringback tone]

Call is automatically dialed

To program/reprogram an outside number, extension, or feature access code into a personal list

On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program as items on your personal lists(s)

Note: Each phone number or feature access code is stored as a separate item.

Pick up handset

Note:

If you are using the built-in speakerphone,

[dial tone]

you must either press a call appearance button or press [

Speaker ] before you begin Step 3.

Press [

Menu ] and then press the softkey below Prog

or, if Prog is not available on your display,

press [

Program ]

or Dial AD Program access code

[dial tone]

Dial Personal List number (1, 2, or 3)

[dial tone]

Page 23

5 6

Dial list item

(1, 2, 3... )

[dial tone]

Dial number you want to store (up to 24 digits) Note: You may also be able to use the softkeys to

add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers.

If you are programming an outside number, be sure to include a trunk code, if applicable.

Press [ # ]

[confirmation tone]

•

Number is stored Repeat Steps 5 through 7 if you want to program

additional items on the same list; press [

Drop ]

and begin again at Step 1 if you want to program items on another list.

Hang up or press [

Drop ] to end programming

Note: Record your personal list items on the Abbreviated Dialing list in the back of this guide; group, system, and enhanced lists can be obtained from your system manager.

To place a call using an

AD list button or code

Press [

Pers List ] or [ Grp List ] or [ Sys List ]

or Dial appropriate AD List code:

[ dial tone ]

•

List 1 List 2 List 3

Note: An [

Enhcd List ] may also be available; see your

system manager.

Dial desired list item

(1, 2, 3...)

•

Call is automatically dialed

[ringback tone]

Page 24

Automatic Callback

You can access this feature with the softkeys only if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens.

To automatically place another call to an extension that was busy, did not anser, or returned a call waiting ringback tone

Press [

Menu ] and then press the softkey below

AutCB

during call attempt.

or, if AutCB is not available on your display, press [

AutoCallBk ] during call attempt

[confirmation tone]

Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage.

Hang up

•

You will get a 3-burst priority ring when both you and the called extension are idle; when you answer, regular ringing is sent to the called party

Lift handset when you hear priority ring Note: Automatic Callback is automatically canceled

after 30 minutes.

To cancel Automatic

Callback

While on-hook, press [

Menu ] and then press the

softkey below AutCB again or, if AutCB is not available on your display,

press [

AutoCallBk ] again (while on-hook)

Page 25

Bridging/Manual Exclusion

You can access the Manual Exclusion feature with the softkeys only if the feature's abbreviation, Excl, appears on the second line of one of the feature option screens.

To answer a bridged call

Press [

xxxxx ] of bridged call

Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.

Pick up handset or press [

Speaker ]

To use Manual Exclusion to prevent other bridged terminals from entering a call (on a per call basis)

Press [

Menu ] and then press the softkey below Excl

while active on a call or, if Excl is not available on your display,

press [

Excl xxxxx

] while connected to the call

Note: Pressing the softkey below Excl or pressing [

Excl xxxxx ] again reactivates bridging.

Call Coverage/Consult

You can access the Consult feature with the softkeys only if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.

To answer a call for a coworker for whom you are a coverage point

Press [

xxxxx ] of incoming call when ringing begins

or green light flashes Note: The call is not at your terminal until the

green light is flashing.

To leave a message for a coworker to call the

original caller’s extension

Press [

Cvr CallBk ] while connected to the call

[confirmation tone]

Note: To leave a message for a coworker to call you, press [

LWC ] instead.

Page 26

To use the Consult feature to talk privately with a coworker after answering a redirected call

Press [

Transfer

]

•

Call is put on hold

[dial tone]

Press [ Menu ] and then press the softkey below Cnslt or, if Cnslt is not available on your display,

press [

Consult

]

[priority ring to coworker]

or Dial coworker’s extension Note: You can privately discuss call; if coworker is

not available, press the fluttering [

xxxxx ] to

reconnect to call. Press [

Transfer ] again to send call to coworker

or Press [

Conf ] to make it a 3-party call

Call Forwarding All Calls

You can access this feature with the softkeys only if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.

To temporarily redirect all calls to an extension or outside number of your choice

While on-hook or off-hook, press [

Menu ] and then

press the softkey below CFrwd or, if CFrwd is not available on your display,

press [

Call Fwd

] (while on-hook or off-hook)

or Dial Call Forward access code (while on-hook or off-hook)

[dial tone]

Note:

If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone.

Dial extension or number where calls will be sent

[confirmation tone]

Note:

Some voice terminals have restrictions on where calls can be forwarded (see your system manager).

Hang up

Note:

You may hear a ring-ping tone from your

voice terminal as each call is forwarded.

Page 27

To cancel Call Forwarding

While on-hook, press [

Menu ] and then press the

softkey below CFrwd

[dial tone]

or, if CFrwd is not available on your display, press [

Call Fwd ] (while on-hook)

or Dial Call Forward cancel code (while on-hook)

[confirmation tone]

•

Call Park

You can access this feature with the softkeys only if the feature’s abbreviation,

CPark,

appears on the second line of one of the feature option screens.

To park a call at your

Note: If Call Park is one of your softkey features, press

extension (for retrieval at

[ Menu ] and then the softkey below CPark. Then

any extension)

hang up. or, if a [

Call Park ] button has been assigned to your voice

terminal, press [

Call Park ] and hang up.

Your calls will now ring at your own voice terminal

Otherwise, follow the instructions below.

1 2

Press [

Transfer

]

[dial tone]

Dial Call Park access code

[confirmation tone]

Press [

Transfer

] again

•

Call is parked

Hang up

To retrieve a parked call from any extension

Dial Call Park Answer Back code

Dial extension where call is parked

[dial tone]

[confirmation tone]

•

If returning to call parked at your voice terminal, dial your own extension

Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else.

Page 28

Call Pickup

You can access this feature with the softkeys only if the feature’s abbreviation,

CPkUp,

appears on the second line of one of the feature option screens.

To answer a call placed to

Press [ Menu ] and then press the softkey below

a member of your pickup

CPkUp

group when your voice

or, if CPkUp is not available on your display,

terminal is idle

press [ CallPickup ]

Dial Call Pickup access code

• You are connected to ringing call

Conference

✔

To add another party to a call (for a total of up to six parties)

•

Press [

Conf

]

[dial tone]

Present call is put on hold, and you are given a new call appearance; all other parties remain connected to each other

Dial number of new party and wait for answer

Note:

You can privately discuss the call with the new party at this time; if no answer or busy, press fluttering [

xxxxx ] to return to held call.

Press [

Conf

] again

•

All parties now connected Repeat steps 1 through 3 for additional

conference connections

To add a call you’ve put on hold to another call you’re connected to

2 3

Press [

Conf ]

•

Held call light continues to flutter; current call light also flutters

•

You are given a new call appearance

[dial tone]

Press [ xxxxx ] of call on hold (first call) Press [

Conf ] again

•

All parties are now connected

Page 29

To drop the last party added to a conference call

Press [

Drop

]

•

Last party you added is dropped You remain connected to other parties

•

Note: Parties other than the last one must disconnect to be released from the conference call.

Drop

✔

To disconnect from a normal call and obtain dial tone without hanging up the handset

Press [

Drop ]

[dial tone]

Note:

If you press [

Drop

] during a conference call, the last party added will be dropped, and you will remain connected to the other parties.

Handset Volume

✔

To raise or lower the receive level volume of the handset

While handset is off-hook, press the Volume control button

To raise the volume, press the right half of the Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled

The display shows:

•

HANDSET

L>>>>

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

Page 30

Hold ✔

To put a call on hold while you answer another call, make a call, or perform some other task

Note:

The light beside

[

Shift

] must be off.

Press [

Hold ]

•

Green light next to held call flutters

Note:

If you put a conference call on hold, the other

parties remain connected.

To answer a new call while active on another

Press

[

Hold

]

• Green light next to held call flutters

Press [

xxxxx ] of incoming call

•

You are connected to incoming call

To return to held call

Press [ xxxxx ] of held call

•

You are connected to held call

Note: If you are active on a call and you press the [

xxxxx ] of the held call, the active call will be

dropped.

Intercom (Automatic/Dial)

You can access these features with the softkeys only if the feature’s abbreviation, IAuto (for Automatic Intercom) or IDial (for Dial Intercom), appears on the second line of one of the feature option screens.

To make a call to your predetermined Automatic Intercom partner

While off-hook, press [ Menu ] and then press the softkey below IAuto

or, if IAuto is not available on your display, press [

IcomAuto xxx ] (while off-hook)

[ringback tone]

•

Special intercom ring is sent

Note: If call is unanswered, press [

Go to Cvr ] while

call is ringing if you want to redirect it to coverage.

Page 31

To dial a call to a member of your Dial Intercom group

1 While off-hook, press [

Menu ] and then press the

softkey below IDial or, if IDial is not available on your display,

press [

lcomDial xxx ] (while off-hook)

[dial tone]

• Green light goes on steadily

Dial group member’s 1- or 2-digit code

[ringback tone]

• Special intercom ring is sent

Note: If call is unanswered, press [

Go to Cvr ] while

call is ringing if you want to redirect it to coverage.

To answer any intercom

call

1 Pickup handset

• You are connected to call

Note: If you are active on another call, first press [

Hold ] then press flashing [ xxxxx ] . To return to

the held call, press the [

xxxxx ] of the held call.

Last Number Dialed

You can access this feature with the softkeys only if the feature’s abbreviation, Last,

appears on the second line of one of the feature option screens.

To automatically redial the last number you dialed (up to 24 digits) (extension, outside number, or trunk/feature access code)

While on-hook or off-hook, press [

Menu ] and then

press the softkey below Last or, if Last is not available on your display,

press [

LastDialed ] while on-hook or off-hook)

or Dial Last Number Dialed access code (while on-hook or off-hook)

Page 32

Leave Word Calling (LWC)

You can access this feature with the softkeys only if the feature’s abbreviation, LWC (for Leave Word Calling) or CnLWC (for Cancel Leave Word Calling), appears on the second line of one of the feature option screens.

To leave a message after

dialing an extension (when your call is not answered, you hear a coverage or busy tone, or you have been put on hold)

Press [

Menu ] and then press the softkey below LWC

before hanging up your handset or, if LWC is not available on your display,

press [

LWC ] before hanging up your handset

[confirmation tone]

•

Message light goes on at called voice terminal (if so equipped)

Note: If reorder tone is heard, message is not stored; try again.

To leave a message without ringing an extension

While on-hook or off-hook, press [

Menu ] and then

press the softkey below LWC or, if LWC is not available on your display,

press [

LWC

] (while on-hook or off-hook)

or Dial Leave Word Calling access code (while on-hook or off-hook)

[dial tone]

Dial extension

[confirmation tone]

•

Message light goes on at called voice terminal

(if so equipped)

Hang up or press [

Drop ]

To cancel a Leave Word Calling message

Note:

You cannot cancel a message left for an AUDIX subscriber.

12While on-hook or off-hook, press [ Menu ] and then

press the softkey below CnLWC or, if CnLWC is not available on your display,

press [

Cancel LWC

] (while on-hook or off-hook)

or Dial Leave Word Calling cancel code

(while on-hook or off-hook)

[dial tone]

Dial extension

[confirmation tone]

Note: If reorder tone is heard, message is not canceled; try again.

Page 33

Message ✔

To retrieve a message when your Message light is on

See the Message Retrieval procedures under the Display Features Procedures heading. Otherwise, see your system manager for instructions regarding your local message retrieval procedures.

Mute

✔

Note:

When you are talking on the handset, the Mute feature affects the

microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice

terminal. To prevent the other

party from hearing you (to mute the handset or speakerphone microphone)

Press [

Mute ]

•

Red light next to [ Mute ] goes on, and the other party cannot hear you

When you are ready to resume conversation with the other party, press [

Mute ] again

•

Red light next to [ Mute ] goes off, and the other party can hear you again

Note:

When the voice terminal is set for the Speaker (listen-only) feature, the light next to [ Mute ] goes on whenever you are using the speaker.

The Mute feature turns off automatically when you hang

up, or switch from the speakerphone to the handset or

from the handset to the speakerphone.

Page 34

Priority Calling

You can access this feature with the softkeys only if the feature’s abbreviation,

PCall,

appears on the second line of one of the feature option screens.

To place a priority call (3-burst ring)

While on-hook or off-hook, press [

] and then

press the softkey below PCall or, if PCall is not available on your display,

press [

Priority ] (while on-hook or off-hook)

Dial Priority Calling access code

(while on-hook or off-hook)

[dial tone]

Dial the extension

[ringback tone]

•

Wait for called party to answer

Note: If your call is not answered and you wish to redirect it to coverage, press [

Go to Cvr ] while call is

ringing.

To change a regular call into a priority call (when you hear a call waiting ringback tone)

Press [

Menu ] and then press the softkey below PCall

or, if PCall is not available on your display,

press [

Priority

]

Wait for called party to answer

Note:

If you still receive a call waiting

ringback tone, wait a few minutes and try again.

Page 35

Reset Speakerphone

You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways:

•

Whenever you move your voice terminal to another place (even in the same room) Whenever the red light next to [

Speaker ] is fluttering

•

Note: You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call. Your speakerphone will adjust itself to normal for that call. (No tones will be heard.)

Important: If there has been an interruption in power (such as, the system has just been powered up again, or you have plugged in the voice terminal at another location), the light next to [

Speaker ] flutters until you reset the built-in

speakerphone.

You can initiate the Reset Speakerphone feature when your handset is on-hook, or during a call in which you are using the built-in speakerphone. (If a call is in progress, you will not hear the tones, and the new speakerphone adjustment is reset for only the duration of that call.)

Remember you can use the Reset Speakerphone feature only if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature).

When you first power up the voice terminal, the following display appears.

PLEASE RESET SPKR.

Begin

Cancel

To reset the

speakerphone (when the voice terminal is first powered up)

Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to [

Speaker ] will continue

to flutter.)

•

If you press the softkey below Begin, the display shows the following timed screen:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

•

You will hear a set of rising tones as the

speakerphone adjusts itself to the surrounding acoustical environment. These tones are

automatic. No user response is required.

Page 36

To adjust the

speakerphone to the

surrounding room

acoustics

While on-hook, press [

Shift ]

•

Red light next to [ Shift ] goes on steadily

Press [

Speaker

]

•

Red light next to [ Shift ] goes off Red light next to [

Speaker

] blinks

•

You hear a series of tones as the speakerphone performs an acoustic test of the environment. The display shows:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

When the tones stop, your built-in speakerphone

is ready for use.

Select Ring (and Ringer Volume)

✔

To select a personalized ring

Press [ Shift ]

•

Red light next to [ Shift ] goes on steadily

Press [

Hold ]

•

Red light next to [ Shift ] winks Current ringing pattern plays and repeats every

four seconds. The display shows the ringing pattern you are hearing:

SELECT RING PATTERN: 1

34Continue to press (and then release) [ Hold ] or press

[

Next ] or [ Prev ] to cycle through all eight

ringing patterns When you hear the desired ringing pattern, press

[

Shift ] again

•

You hear confirmation tone (two rising tones) Your new ringing pattern is set

Page 37

•

The display shows the number of the ringing pattern you have selected

Red light next to [

Shift ] goes off

Note: If you receive a call, go off-hook, or lose power

during selection, the process is interrupted and you

must start again.

To adjust ringer volume if necessary (speaker is not active)

To raise the volume, press the right half of the Volume control button labeled to lower the volume, press the left half of the Volume control button labeled

•

The display shows:

RINGER

L>>>>

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting)

One full ring cycle will sound to demonstrate the new volume

Send All Calls

You can access this feature with the softkeys only if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.

To send all calls (except priority calls) immediately to coverage (If your system manager has provided a coverage path for your extension)

While on-hook, press [

Menu ] and then press the

softkey below SAC or, if SAC is not available on your display,

press [

Send Calls ] (while on-hook)

or Dial Send All Calls access code (while on-hook)

[confirmation tone]

Note:

You may hear a ring-ping tone from your

voice terminal as each call is forwarded.

To cancel Send All Calls

While on-hook, press [ Menu ] and then press the softkey below SAC again

or, if SAC is not available on your display, press [

Send Calls ] again (while on-hook)

or Dial Send All Calls cancel code

(while on-hook)

[confirmation tone]

Page 38

Speaker

Note:

Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use.

You can use the Reset Speakerphone feature only if your voice terminal is set for

Speakerphone (listen and talk). In order for the other party to hear you, you must speak through the handset. Use the following procedures if your voice terminal is set for the Speaker

(listen-only) feature.

To place a call without lifting the handset, or to use speaker with any listening-only feature activity (such as, monitoring a call on which you have been put on hold or for group

listening)

Press [

Speaker ]

•

Red light next to [ Speaker ] goes on; red light next to [

Mute ] goes on

2 3

Place call or access selected feature Adjust speaker volume if necessary

•

To raise the volume, press the right half of the Speaker Volume control button labeled to lower the volume, press the left half of the Speaker Volume control button labeled

•

The display shows

SPEAKER

L>>>>

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

To turn off the speaker and return to handset

Pick up handset

•

Red light next to [ Speaker ] and red light next to

[

Mute ] go off

Speaker goes off

Page 39

To mute the microphone associated with the handset so the other

party cannot hear you

Press [

Mute ]

•

Red light next to [ Mute ] goes on and other party cannot hear you

Press [

Mute ] again to resume talking to other party

through handset

•

Red light next to [ Mute ] goes off and other party can hear you again

To activate the speaker while using the handset

Press [

Speaker ]

•

Red light next to [ Speaker ] and the red light next to [

Mute ] go on steadily

The speaker is active, and the handset is turned off

•

To end a call (while the handset is

on-hook and only the speaker is active)

Press [

Speaker ]

•

Red light next to [ Speaker ] and red light next to [

Mute ] go off

Speakerphone

Note:

If you are uncertain whether your voice terminal is set for the Speaker

(listen-only) feature or the Speakerphone (listen and talk) feature, check with your

system manager.

Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.

For directions on using the Reset Speakerphone feature, see “Reset Speakerphone” in this section.

To place/answer a call without lifting the handset, or to use speakerphone with any

Press [

Speaker

]

Red light next to [ Speaker ] goes on steadily

•

feature

Place or answer call, or access selected feature Adjust speakerphone volume if necessary3

•

To raise the volume, press the right half of the Volume control button labeled to lower the volume, press the left half of the Volume control button labeled

Page 40

The display shows

•

SPEAKER

L>>>>

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

Note: The Volume control does not affect an external speakerphone attached to your voice terminal.

To prevent the other

Note: If the Speakerphone feature is not active, the

party from hearing you

Mute feature turns off the microphone associated with

the handset (not the speakerphone). However, if the

speakerphone is active and the handset is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset.).

Press [

Mute ]

•

Red light next to [

Mute

] goes on and other party

cannot hear you

Press [

Mute ] again to resume talking to party

•

Red light next to [ Mute ] goes off and other party can hear you again

To change from

speakerphone to handset

Pick up handset and talk

• Red light goes off next to [ Speaker ]

To change from handset to speakerphone

Press

[ Speaker ]

•

Red light goes on next to [

Speaker

]

2 Hang up handset

To end a call

Press [

Speaker ] again to hang up

•

Red light next to [ Speaker ] goes off

Page 41

Test ✔

To test the lights and the display on your voice terminal

•

While on-hook or off-hook, press and hold [

Test ]

• Green light next to [ Test ] goes on

Note:

If the green light next to [

Test

] flashes rather than goes on steadily, it means the voice terminal is not communicating with the PBX. In such a case, see your system manager.

The lights go on steadily in four groups, and the display fills in all the segments

To end test, release [

Test ]

•

Lights return to pretest state; green light next to [

Test ] goes off

Note:

If the display or the lights do not respond

during test, notify your system manager.

Transfer

To send present call to another extension or outside number

✔

Press [

Transfer

] [dial tone]

•

Present call is put on hold and green light next to the held call flutters

You are given a new call appearance

2 Dial number that call is to be transferred to

[ringback tone]

•

Remain on line and announce call; if no answer or busy, return to held call by pressing its [

xxxxx ]

Press [

Transfer ] again

Call is sent to dialed number

•

Hang up

Page 42

Display Feature Procedures

This section includes the procedures for the display features you may use with the

8434 voice terminal. However, note that the display, along with the softkeys and

display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.

Call Information

You may have as many as 34 call appearance buttons. The two columns of buttons

on the left are labeled a through e and f through j. (The 24 buttons on the right are

NOT labeled.) When the display shows [

a= ] it represents call information for

the first call appearance button. The next button down would be shown as

[

b= ] , and so on, continuing through [ j= ] if all 10 of the buttons in the left

two columns are used for call appearances.

When you dial an extension, that number is shown then replaced by the called

party’s name and extension.

When a call is received from another extension, the caller’s name is shown; when a

call is received from outside,

“OUTSIDE CALL”

or a trunk identifier is shown.

The display remains in Normal Mode until you activate one of the other display or softkey features. After using any of these features, return to Normal Mode by pressing [

Exit ] .

Directory

You can access this feature with the softkeys only if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens.

To search directory for a name

Press [

Menu ] and then press the softkey below Dir

or, if Dir is not available on your display,

press [

Directory ]

Key in selected name with dial pad:

last name, comma

(use [ ✼ ] ),

first name or initial

Press [ Next Msg ] for each successive directory name you wish to see

•

To search for a new name, begin again at Step 1

To exit the directory, press [

Exit ]

Page 43

place a call to the

name shown

1 2

Lift handset While name is shown, press [ Call Disp ] Note: You can also leave your handset on-hook. The

speakerphone will turn on automatically when you press [

Call Disp ] .

Exit (Normal)

✔

To exit any display feature and return to normal display

Press [

Exit ]

•

Display will show call information for active call appearance

Inspect

You can access this feature with the softkeys only if the feature’s abbreviation,

Inspt,

appears on the second line of one of the feature option screens.

Note:

If you are currently on a call and a new call comes in, the display automatically shows you information on the new call. You do not need to use the Inspect feature in this situation. However, you can use the Inspect feature to see who’s on a call that has been placed on hold.

To see who’s on hold while on a call

Press [

Menu ] and then press the softkey below Inspt

or, if Inspt is not available on your display,

press [

Inspect ]

Press [

xxxxx ] of held call

• Information is shown on display screen; you

remain connected to present call

To return to held call, press [

Exit ] and [ xxxxx ] of

held call

Page 44

Message Retrieval

To see your messages when your Message light is on (while on-hook, off-hook, or on a call)

1 Press [

Msg Rtrv ]

Press [

Next Msg ] to see first message (and then for

each following message)

To return a call to message sender

1 2

Lift handset Press [ Call Disp ] while any part of message is shown

Note:

You can also leave your handset on-hook. The speakerphone will turn on automatically when you press [

Call Disp ] .

To erase a message

Press [

Delete

] while any part of message is shown

To see a coworker’s messages (can be during call with coworker)

Note:

You must first be

designated as a

1 2 3

Press

[

CvrMsgRtrv

]

Dial coworker’s extension Press [

Next Msg ] to see first message (and then for

each following message)

systemwide message retriever by your system manager.

To return call for a coworker to displayed extension (while on call with coworker)

2 3

Press [

Transfer

]

• Coworker is put on hold

Press [

Call Disp ] while any part of message is shown

Press [

Transfer

]

•

Coworker is connected to call attempt

Page 45

Normal (Exit)

✔

To exit any display

feature and return to

Press [

Exit ]

•

normal display

Display will show call information for active call

appearance

Stored Number

You can access this feature with the softkeys only if the feature’s abbreviation, View, appears on the second line of one of the feature option screens.

To view a number stored on an AD button

Press [

Menu ] and then press the softkey below View

or, if View is not available on your display,

press [

Stored ]

Press selected [

AD xxxxx ]

•

Stored number shown

To return to normal display, press [

Exit ]

or repeat Step 2 to see another stored number

To see the number stored as a list item

Press [

Menu ] and then press the softkey below View

or, if View is not available on your display,

press [

Stored ]

Press selected [

Pers List ] or [ Grp List ] or [ Sys List ]

or Dial appropriate AD List code:

•

List 1 List 2 List 3

Note: An [

Enhcd List ] may also be available; see your

system manager.

34Dial selected list item (1, 2, 3...)

Stored number shown

•

To return to normal display, press [ Exit ] or begin again at Step 2 to see another stored number

Page 46

To see the number you last dialed

Press [

Menu ] and then press the softkey below View

or, if View is not available on your display,

press [

Stored ]

Press the softkey below Last or, if Last is not available on your display,

press [

LastDialed ]

or Dial Last Number dialed code

Time/Date

You can access this feature with the softkeys only if the feature’s abbreviation,

TmDay,

appears on the second line of one of the feature option screens.

To see date and time

Press

[

]

and then press the softkey below

TmDay or,

TmDay

is not available on your display,

press [

Date/Time

]

•

Display returns to Normal Mode after a few seconds

Timer

You can access this feature with the softkeys only if the feature name, Timer,

appears on the second line of one of the feature option screens.

To see elapsed time (hours, minutes, seconds)

Press [

Menu ] and then press the softkey below

Timer or, if Timer is not available on your display,

press [

Timer

]

• Elapsed time is shown

2 To stop timer and clear display, press [

Menu ] and

then press the softkey below

Timer

again

or, if Timer is not available on your display, press [

Timer ] again

•

Elapsed time is displayed on the screen for about four seconds and then disappears

Page 47

Tones and Their Meanings

Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker.

Ringing Tones

1 ring

— A call from another extension.

•

2 rings

— A call from outside or from the attendant.

3 rings

— A priority call from another extension, or from an Automatic Callback

call you placed.

ring-ping (half ring)

— A call redirected from your voice terminal to another

because Send All Calls or Call Forwarding All Calls is active.

Feedback Tones

•

busy tone

— A low-pitched tone repeated 60 times a minute; indicates the

number dialed is in use.

•

call waiting tone

— One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: One for an internal call, two for an outside or attendant call, three for a priority call.

call waiting ringback tone

— A ringback tone with a lower-pitched signal at the

•

end; indicates the extension called is busy, and the called party has been given a call waiting tone.

•

confirmation tone

— Three short bursts of tone; indicates a feature activation or cancellation has been accepted. When you have finished selecting a ringing pattern for your voice terminal, you hear two rising tones.

•

coverage tone

— One short burst of tone; indicates your call will be sent to

another extension to be answered by a covering user.

dial tone

— A continuous tone; indicates dialing can begin.

•

intercept/time-out tone

— An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

local error tone

— A steady low tone; indicates an incorrect button press.

•

recall dial tone

— Three short bursts of tone followed by a steady dial tone;

indicates the feature request has been accepted and dialing can begin.

•

reorder tone

— A fast busy tone repeated 120 times a minute; indicates all

trunks are busy.

•

ringback tone

— A low-pitched tone repeated 15 times a minute; indicates the

number dialed is being rung.

•

speakerphone reset tones

— A rising set of tones; indicates the speakerphone is

adjusting itself to the surrounding room acoustics.

Page 48

Troubleshooting

Problem

Solution

A feature doesn’t work

1 Reread the procedure and try again.

as noted in this guide.

2 For many features you must lift the handset before

you can use the feature.

3 Check with your system manager to be sure this

feature is administered on your voice terminal.

4 You may have an older version of System 75; thus,

some features may operate differently from the procedures described in this guide. Check the section below on “System 75 Version Notes” for ways in which these features work differently.

There are no feature

See your system manager for a list of feature access

access codes written in

codes for features assigned to your voice terminal.

the appropriate blanks

Then, write the codes in this guide.

in this guide.

Problem

Solution

There’s no dial tone.

1 Check with your system manager to be sure your

voice terminal is administered correctly.

2 Make sure the handset and line cords at your voice

terminal are securely connected at both ends. Press [

Test ] . If the green light next to [ Test ] does

not go on or flashes rather than goes on steadily, the voice terminal is not communicating with the PBX.

4 Find a working voice terminal of the same type as

your own. Unplug this voice terminal from its modular wall jack. Plug your voice terminal into that jack and check if it gets dial tone.

5 If your voice terminal still does not work, plug the

working voice terminal (of the same type) into your modular wall jack. If the working voice terminal has dial tone, your own voice terminal is faulty. See your system manager.

Page 49

Problem

Solution

Make sure the ringer is turned on.

The telephone doesn’t ring.

1 2 3

Set the ringer volume to a higher level.

Place a test call from another extension to your extension.

Check the line cord to make certain it is securely connected at both ends.

If there is still a problem, see your system manager.

The lights do not go on next to the buttons.

Do a self-test of the voice terminal lights to see if

they go on. Check the line cord to make certain it is securely

connected at both ends. If there is still a problem, see your system

manager.

System 75 Version Notes

If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures.

Note: If you are uncertain what version of the System 75 software your business is

using, check with your system manager.

Feature System 75 Verson

Changes in Feature Operation

Abbreviated Dialing

If you are using Version 1

If you are using Version 1 or 2

Call Forwarding All Calls

Last Number Dialed

Priority Calling

You can store up to 16 digits rather than 24 digits.

You cannot use an Enhanced List.

If you are using Version 1

If you are using Version 1 or 2

You cannot forward someone else's calls.

You can store up to 16 digits rather than 24 digits.

You cannot change a regular call into a priority call.

Page 50

Key Words to Know

access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main

console. AUDIX Audio Information Exchange, an optional voice mail and message

service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.

call appearance A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a

covering user.

DEFINITY Communications System Generic 1 and Generic 3 The AT&T switch to which you may be connected. (Your voice terminal may be connected to System 75 instead.) Both DEFINITY Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.

dial pad The 12 pushbuttons you use to dial a number and access features. display and softkey features Those features accessed with one of the five arrowed

softkeys and one of the four display control buttons. display control buttons These buttons are labeled [ Menu ] , [ Exit ] , [ Prev ] , and

[

Next ] . [ Menu ] is used to access the first feature option screen. [ Exit ] allows you

to exit a display feature and return to Normal (call-handling) Mode. [

Prev ] and

[

Next ] can be used to help you go back and forth through the Feature Menus.

enhanced list One of the four types of Abbreviated Dialing lists; programmable

only by the system manager (and available only with System 75 Version 3 and DEFINITY Generic 1 and Generic 3). Contains telephone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.

extension A dialing number of one to five digits assigned to each voice terminal connected to your DEFINITY Generic 1 or Generic 3 or your System 75.

feature A special function or service, such as Conference, Hold, Send All Calls, etc. feature access code A dial code of one, two, or three digits, which you use to

activate or cancel the operation of a feature. Check with your system manager for the feature access codes for your system.

group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.

Page 51

handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.

message retriever A person authorized by the system manager to retrieve messages for other users.

off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is turned on.

on-hook When the handset is left on the cradle or when the speakerphone is turned off.

party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by

the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.

pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call An important or urgent call which sends a special 3-burst ring.

program/reprogram To use your dial pad to assign a telephone number to a

personal list item or an [

AD xxxxx ] for Abbreviated Dialing.

reset the speakerphone Press [

Shift ] and then [ Speaker ] to perform an acoustic

test of the surrounding environment and adjust the speakerphone for optimal performance.

retrieve To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

softkey features Those features accessed with the five arrowed softkeys ( [ ▲ ] ) and the four display control buttons. A person using an 8434 can access up to 15 softkey features.

softkeys The five buttons below the display labeled with arrows ( [ ▲ ] ). These buttons correspond to feature abbreviations on the second line of the display screen. Softkeys can be used along with display control keys to access up to 15 features. (These features are in addition to those features assigned to the call appearance/feature buttons on your voice terminal.)

Page 52

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a feature or trunk code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored. If the number is stored on an [

AD xxxxx ] , the

number can be accessed by simply pressing that button, and then dialing the appropriate entry number.

switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also known as a system,

switching system, or PBX (private branch exchange). Your switch is either an AT&T DEFINITY Communications System Generic 1 or Generic 3

System 75.

system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.

system manager The person responsible for specifying and managing the

operation of features for all the voice and data equipment in your network. System 75 The AT&T switch to which you may be connected. (Your voice terminal

may be connected to DEFINITY Communications System Generic 1 or Generic 3 instead.) Both System 75 and DEFINITY Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.

trunk A telecommunications channel between your switch and the public network. Trunks of the same kind connecting to the same end points are assigned to the same

trunk group.

trunk code A dial code of one, two, or three digits which you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specifically designed features (for example, call appearance/feature buttons, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone.

Page 53

Quick Reference Lists

Feature Access Codes

Code

Feature

CodeFeature

ABBREVIATED DIALING

CALL PARK

List 1

Answer Back

CALL PICKUP

LAST NUMBER DIALED

List 2 List 3

Program

LEAVE WORD CALLING

CALL FORWARDING-

BUSY DON’T ANSWER

Cancel

PRIORITY CALLING

Cancel

SEND ALL CALLS

CALL FORWARDING-

FOLLOW ME

Cancel

Page 54

Trunk Codes Abbreviated Dialing

✭

Description

Code

Personal List 1

Personal List 2

Personal List 3 Item No.

Name

Miscellaneous

1 2 3 4 5 6 7 8

Description

Extension

Message

Attendant

AUDIX

•

You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.

AT&T Definity 8434, Definity Generic 1, Definity Generic 3, Definity System 75 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual