AT&T Definity - Enterprise R 8-2 Job Aid

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What’s New in DEFINITY

Enterprise Communications Server

Release 8.2

Job Aid

555-233-754 Comcode 108678806 Issue 1 April 2000

Notice

Every effort was made to ensu re that th e in for mation in this book was complete and accu ra te at the time o f printing. However , information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of you r te lecommunications system by an unauthorized party, for example, persons other than your com-

pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configur ing your e qui pm ent to prevent unauthorized use. The system manager is also responsibl e for reading all installation, instruc tion, and system administration doc uments provided with this produc t i n orde r to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carr ier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud In te rven tion

If you suspect that you are being victimized by toll fraud and you need technical support or assistan ce , c al l Technical Service Cen ter Toll Fraud Intervention Hotline at 1 800 643-2353.

Federal Communications Commission Statement Part 15: Class A S t atement. This equipment has been tested and

found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate rad io- fre quency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to corre c t th e in te rference at his own expense.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does no t exceed the Class A limits for radio noise emissions set out in the radi o int er f erence regulations of the Canadian Department of Com m unications.

Le Présent Appareil Nom

dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

Trademarks

See the preface of this document.

Ordering Info rm a tion Call: Lucent Technologies BCS Publications Center

Voice 1 800 457-1235 International Voice 317 322-6416 Fax 1 800 457-1764 International Fax 317 322-6699

Write: Lucent Technologies BCS Publications Center

2855 N. Franklin Road Indianapolis, IN 46219

Order: Document No. 555-233-754

Comcode 10867880 6 Issue 1, April 2000

Y ou can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or doc um en t set s , billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this do cument, contact the Lucent Technologies Publications Ce nt er.

European Union Declaration of Conformity

The “CE” mark affixed to the DEFINITY® equip ment described in this book indicates that the e quipment conforms to the foll owing European Union (EU) Directives:

• Electromagne tic Compatibility (89/336/EEC)

• Low Voltage (73/23/EEC)

• T elecommunicat ions T er m inal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI

For more information on standards compliance, contact your l oc al distributor.

Comments

T o co mmen t on this document, return the co mme nt card at the front of the document.

érique n’é

met pas de bruits radioélectriques

Part 68: Network Registration Number. This equipment is registered with the FCC in accordan ce with Part 68 of th e FCC Rules. It is identified by FCC registration number AS593M-13283-MF-E.

Part 68: Answer-Supervision Signaling. Allowin g th is eq ui p men t to be operated in a manner that does not provide proper answer-supervi sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by the CPE user

This equipment returns answer-supervision signals on all DID calls forwarded back to the public swit che d t el ep hone network. Permissible exceptions are:

• A call is unanswered

•A busy tone is received

• A reorder tone is received

Acknowledgment

This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Contents

Contents iii New Switch and Adjunct Support 1

About this Document 1

■ Overview 2

DEFINITY® Enterprise Communications Server Release 8 2

Release 8.1 Feature List 3 Release 8.2 Feature List 5

■ Platform - Enhancements/Renewal 7

DADMIN LOGIN 7 Optical Drive (TN2211) 8 U.S. Analog Trunk & Line Circuit Pack T N797 14 TN2313 DS1 Interface (US (24-Channel) or

International (32-Channel)) 14 24 Port Analog Line with Caller ID: TN793B

& TN2793B 15

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iii

■ General Telephony Enh anc em ents - Global 16

Coverage of Calls Redirected Off-Net (CCRON) 16 13-Digit Authorization Codes 22 Auto Exclusion 25 64 Bridged Call Appearances 27 Circular Station Hunting 27 Group Call Pick-up 28 Long Hold Recall – Warning 28 Reset Shift Call 28 Station Self Display 28 Special Dial Tone [China] 28 6200 Analog Native Support 29 6400 Tip/Ring (Data Module Features) 34 Abort Transfer 43 Attendant Vectoring 45 Trouble Isolation: List Trace Command 55

■ NewHospitality-Related Features 62

Auto Selection Direct Inward Dial (DID) Numbers 62 Crisis Alert to Pager 65

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Check In via the Hunt-To Feature 70

■ New Mobility-Related Features 73

X-Station Mobility (DECT) 73 XStation Mobility (MWL) 77

■ Telephony Applications - International 91

Reset Shift Call 91

■ Call Center 96

Overview 96 Call Center Release Control 98 Call Center - ASAI Trunk Group Identification 99

Call Center – ASAI/CTI Pending Work Mode Changes 100

CALLMASTER V (Call Center 6416D+) Native Support 101

Call Center - ASAI Capacity Increases for Multiple Application Support 101

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Call Center-Logged in Advocate Agent Counting 104 ATM_CMS 104 CMS High Availability 109 PC Application Software Translation Exchange

(PASTE) Update 111

Networking Enhancements 113

■ Networking - International 113

Continuous and Pulsed E&M Signaling (Brazil) 113 China Howler After Busy & Disconnect on No

Answer 118 Time Supervision & Force Release (China) 121 Administrable Loss Plan 125

■ Networking - ISDN Private 133

QSIG Call Independent Signaling Connection (CISC) Enhancements 133

QSIG VALU Call Coverage 136 QSIG Integration: Transfer to Audix 141 QSIG CAS & VALU Coverage Interaction Support 144 QSIG CAS Enhancement 146 Centralized Voice Mail Via Mode Code 148 Support for Japan National Private Networking 154

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■ Networking - ISDN Public 155

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BellCore Calling Name ID 155 Bellcore National ISDN Calling Name

Supplementary Service for PRI 156 Feature Plus – Non-DID Calling via UDP 160

Multiple Pubnet Calling/Connect Numbers/ System (Italy) 163

Pass Advice of Charge (AOC) to BRI Endpoints 172 Restricted Presentation 179

■ IP Solutions 186

TCP/IP-Connected Trunks 186 H.323 Trunk Administration 187 DEFINITY Internet Protocol (IP) Softphones 192 Adding a DEFINITY IP Softphone 196 IP Support Hardware 199

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■ Networking - ATM 211

ATM Hardware 213 Administering ATM-CES amd ATM-PNC 214 Additional DEFINITY ECS administration 234 ATM PNC Reliability 244 Interworking with Bandwidth Constricted ATM

Networks 249 T1 401A/E1 402A/E1 403A Synchronization

Splitters 270

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What’s New in DEFINITY ECS Release 8.2 Job Aid

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New Switch and Adjunct Support

About this Document

This document introduces new and enhanced features and capabilities of DEFINITY Enterprise Communications Server (ECS) Release 8. It does not contain comprehensive instructions for switch administration or complete feature descriptions, nor does it contain information about how to install, maintain, repair, or troubleshoot the switch.

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It is intended for DEFINITY system administrators and managers, users interested in information about specific features, and Lucent Technologies personnel responsible for planning, designing, configuring, selling, and supporting the system.

This document assumes that you are familiar with DEFINITY ECS in a recent release of DEFINITY ECS software.

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Overview

DEFINITY® Enterprise Communications Server Release 8

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2Overview

Upgrades

■ DEFINITY

DEFINITY

■ It is a multi-purpose platform developed to support a number of offers.

■ It builds upon existing capabilities of the DEFINITY

ECS Release 8 is the next step in the evolution of the

ECS.

ECS standard and special development releases to implement cost reductions for Lucent Technologies, and a new set of advanced capabilities for the global communications marketplace.

■ Release 8 introduces these major features:

— Completion of C-LAN — QSIG CAS enhancements — ATM enhancements — ASAI enhancements — Call center enhancements — IP Solutions — Centralized Voice Mail via Mode Code — Attendant Ve ctoring

Paths

R8 is an upgrade path for existing DEFINITY® system customers.

■ From pre-R5 to R8

■ From R5, R6, and R7 to R8 (through R5.5 for si customers with critical

reliability configurations)

■ Between specific R8 models

NOTE:

There are no upgrade paths for:

■ Non-csi models to csi models

■ Vs models to R8

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Release 8.1 Feature List

CCRON Renewal De-admin Login Abort Xfer 13 Digit Auth Codes X-station Mobility DECT Support Message Waiting Enhancement 6400 Tip/Ring Data Module QSIG CISC Enhancements

■ Status Signaling Group

QSIG VALU Enhancements

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3Overview

■ Call Coverage

■ Distinctive Alerting

■ Call Coverage and CAS

Feature + non DID via UDP BCS/Guestworks Enhancement

■ Auto digit rotation for DID

■ Crisis Alert to Pager

■ Suite Check in Via Hunt To Feature

ISDN Bellcore call-ID E&M Signaling Enhancements

■ Brazil Contin. E&M Signal

■ Brazil Pulsed E&M Signal

■ Hungary Signal

ATM Network Duplication 6200 Analog Native Support GTS Restricted Presentation Australian CIN Board Support

Italy Multi Pub Net Calling – Connect Number/System Pass AOC to BRI Endpoints China Special Dial Tone

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China Outgoing Call No Answer China Time Super. and Force Release Auto Exclusion by COS INS l500-AOC Fast Analog Modem Support Testing Enhanced Terminal Parameters G3R EMC Compliance TN746B Buffer FW Changes Advocate Enhancements

■ Logged-in Agent Counting

■ Standard Reports

ASAI/CTI Enhancements

■ CTI Regression Testing

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4Overview

■ Pending Work Mode Changes

■ Switch SW Version Query

■ Trunk Group ID in Event Reports

■ Cap Increase - Active Route Requirements

■ Cap Increase - Split Skill Dom Ctrl

■ UUI>32byte

Interworking Bandconstr (ATM) ACD/ATM Capacity Increases

■ Hunt Group Members

■ Hunt Groups

■ Measure VDNs

■ QueueS1ots

■ Vectors

■ 1000 Announcements

CMS ATM Trk Measurements Site Stats Remote EPN Call Master V Native Support CMS High Avail. Support Call Center Release Control TN802B (Medpro)

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TN799B

■ Variable Length Pin

■ TraceRoute

■ Packet Error History

■ SNMP Re-arch

■ Host Route Admin Chan Cs

TN2211 Optical Drive

■ UN332C MSSNET

Release 8.2 Feature List

IP Solutions

■ IP SoftPhones

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5Overview

■ H.323 Trunks

ATM PNC Reliability QSIG Integration: Transfer to Audix Attendant Vectoring (formerly CAS) QSIG CAS & VALU Coverage Interaction Support QSIG CAS Enhancement

■ Attendant Display of COR

■ Attendant Return of Call

■ Display Enhancements

■ Priority Queue

■ RLT Emulation via PRI

Support for Japan National Privat e Net wor king

■ 2MB Trunk — Ph 2: Codeset 5 TCMs

■ 2MB Trunk — Ph 2: Connect Ack

■ 2MB Trunk — Ph 2: Different Protocol Discriminator

■ D Channel — Private ISDN Networks — Q.931.a, Q.932.a

■ D Channel — Private ISDN Networks — 951.a

Administrable Loss Plan 24 Port Analog Line with Caller ID (TN793/TN2793B) U.S. Analog Trunk & Line Board (TN797) without Busy Tone Detection

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Centralized Voice Mail via Interswitch Mode Code Trouble Isolation: List Trace Command TN2313 T1 401A Sync Splitter E1 402A Sync Splitter E1 403A Sync Spllitter

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6Overview

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Platform - Enhancements/Renewal

DADMIN LOGIN

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7Platform - Enhancements/Renewal

■ Administration of the dadmin login uses the standard DEFINITY

permission form interfaces.

■ Dadmin Login replaces Inads Login for Distributors.

■ The dadmin login ID, restricts access to commands that are limited to

Lucent Services.

■ The dadmin login service level is located between the inads and craft

logins service levels in the system administration/maintenance login permission hie rarchy.

Restart Strategy for Dadmin Login

■ Login administration parameters are retained for the dadmin login on

recovery level 1 (warm) and recovery level 2 (cold) restarts and require retrieval from a translation storage device for all other restart levels.

Number of Logins

Platform Maximum Number of

Logins *

R8(vs/si/csi) 16

■ 4 Lucent Services Logins

■ 1 Dadmin Login

R8(r) 25

*The maximum number of logins does not include the “mis” login which is used internally by the system to establish connections to call management systems, CMS.

■ 11 Customer Logins

■ 4 Lucent Services Logins

■ 1 Dadmin Login

■ 20 Customer Logins

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Feature to Feature Interactions

Access Security Gateway (ASG)

■ ASG authentication not required by default for the dadmin login.

■ ASG field on the dadmin login form defaults to n(o) and all fields that

appear on the Access Security Gateway page of the login form are unassigned or set to system defaults.

■ Secret Key field is not defaulted for the dadmin login.

Constraints and Limitations

■ The number of logins supported for various system configurations is

increased by one to accommodate the addition of the “dadmin” login.

Customer Options

■ Administration of Version and Location fields remain under “init” control on

the System Parameters Customer Options forms.

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8Platform - Enhancements/Renewal

Offer Categorization

■ Administration remains under the control of the init login.

Enable/Disable Login

■ The system supports execution of the enable and disable login commands

for the dadmin login.

■ Permission to execute these commands for the dadmin login is restricted to

the init and dadmin logins, and to the inads login, if it has been administered to have “Administer Permissions” permissions.

■ It is possible for the dadmin login to disable itself by executing the disable

■ Execution of the command will not terminate the current login session,

however, subsequent attempts to log in to the system using the dadmin login will be denied.

■ Re-enabling the dadmin login must be performed by the init login or the

inads login, if it has been administered to have “Administer Permissions”.

Optical Drive (TN2211)

■ The TN2211 Optical Drive is a direct replacement for the TN1656 Tape

Drive, and offers the following:

■ The TN2211 provides removable storage for software upgrades, translation

backups, announcement file backups, and core dumps

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■ The TN2211 Optical Drive resolves several problems related to the tape

drive such as availability, cost, performance, reliability, and storage capacity.

■ The TN2211 is designed to be less expensive and more reliable than the

TN1656.

■ Installation and Upgrade procedures for the TN2211 optical drive are

nearly the same as for the TN1656 tape drive.

■ The tape commands are replaced by removable-media commands.

— test tape becomes test removable-media, or test rem for the

shorthand version.

■ An optical drive is faster than a tape drive, but it is not related to call flow.

— A full backup to an optical disk cartridge takes approximately 20

minutes, compared to about 95 minutes for a tape.

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9Platform - Enhancements/Renewal

Figure 1. Optical Drive (TN2211)

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Configuration

■ The configuration is a G3r switch (simplex or duplex) with a TN2211 Optical

Drive and a UN332C MSSNET OR a TN1656 Tape Drive and a UN332B MSSNET.

■ All commands using tape are replaced by removable-media.

■ Commands such as test tape, busy tape, release tape, etc. are replaced by

removable-media.

— The commands are test removable-media, busy removable-media,

etc. removable-media can be shortened to rem (test rem, busy rem).

■ If a user enters tape instead of removable-media, the error/help message

“tape is no longer valid; use removable-media” is displayed on the SAT.

■ All instances of tape on output displays are replaced with removable-media

or R-MEDIA as appropriate.

■ Both the tape drive and optical drive are supported by R8 software.

■ G3r switches running R8 software are shipped with the TN2211 Optical

Drive and the UN332C MSSNET

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10Platform - Enhancements/Renewal

Serviceability

Upgrades

— New switches are shipped with the TN1656 Tape Drive and

hardware

■ The UN332C MSSNET must be used with the TN2211 Optical Drive.

NOTE:

UN332C MSSNET is backward-compatible with the UN332B. UN332C will work with a tape drive

■ A (remote) maintenance user can identify between the two drive types by

using the list config command to determine the TN code.

■ The tape commands are replaced with removable-media commands (rem

for short).

■ A user can verify the correct suffix of the UN332C by reading the circuit

pack label or reading the output from the list configuration control command.

■ Typically, a defective tape drive will be replaced with another tape drive for

existing systems.

■ Customers are not required to upgrade the tape drive to an optical drive for

bugfix.

■ For “purchased” upgrades to R8, the customer will are required to upgrade

to the TN2211 optical drive and UN332C MSSNET.

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■ The procedure to both upgrade from pre-R8 to R8 and to change from a

TN1656 to a TN2211 at the same time is not supported.

■ Services must upgrade the hardware first (TN1656 to a TN2211 and a

UN332B to a UN332C), then upgrade to the R8 software.

— The hardware must be upgraded prior to the software.

■ Replacement of the tape drive with the optical drive does not impact the

call preserving nature of the upgrade.

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11Platform - Enhancements/Renewal

■ This will take advantage of the faster optical drive technology

for some of the upgrade steps.

■ This does not require that the new software be shipped on

two different media forms (tape and optical disk cartridge).

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12Platform - Enhancements/Renewal

Optical Drive Cartridge

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Maintenance

NOTE:

Refer to Definity ECS Release 8.2 Upgrades and Additions for R8r, 555233-115, Issue 1.

■ A TN2211 is maintained in software as if it were a TN1656.

■ After inserting an optical disk cartridge, the access lamp of the drive

should be on for a few seconds, then should turn off.

— Access lamp blinking afterwards typically means a cartridge should

be reinsert ed.

Maintenance Object appears as “R-MEDIA”

■ The Maintenance Object appears as R-MEDIA for either the TN1656 or the

TN2211.

■ This Maintenance Object is used in the output of commands such as

display alarms, display errors, test removable-media, etc., and functions as follows:

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13Platform - Enhancements/Renewal

— If an error or alarm log contains an entry for TAPE, the description

changes to R-MEDIA after the software has been upgraded to R8.

■ The list config command output describes the TN1656 and the TN2211 as

R-MEDIA DRIVE.

■ Both the tape and optical drives are now generically described as R-

MEDIA DRIVE.

— The only way to differentiate between the two drives in R8 is to look

at the TN code via the list config command.

No limit on the number of accesses

■ The software is not limited the number of accesses of an optical disk

cartridge.

NOTE:

Important! The TN2211 Optical Drive does NOT require cleaning.

Any attempt to clean the optical drive will damage it.

■ The LMM will display TAPE on boot-up on the SAT, even if an optical drive

and optical disk cartridge are present.

■ In duplicated systems, either carrier may have an optical drive or a tape

drive, since software supports

both

■ The drives can be mixed between carriers (one carrier has a TN1656, the

other has a TN2211).

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U.S. Analog Trunk & Line Circuit Pack TN797

Description

This circuit pack is the combination 8-port Analog Trunk and Line Circuit Pack, TN797, for the US, Canada, and like countries. This provides the user with the capability to administer any of the 8 ports of this analog circuit pack as a:

■ Central Office trunk, either loop start or ground start,

■ CAMA E911 trunk,

■ Direct Inward Dialing trunk, either wink start or immediate start; or

■ An analog line, on or off-premises, with or without LED message waiting

indication.

One way of visualizing the capabilities of this circuit pack is to think that when a port is administered as a CO trunk , its capabilities will be similar to those of a port of the analog CO trunk TN747B (or the TN429D used for CAMA/E911); if the port is administered as a DID trunk, its capabilities will be similar to those of the DID trunk TN753B, and if administered as a line circuit, its capabilities will be similar to those of the analog line TN746B.

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14Platform - Enhancements/Renewal

Note that the TN797 circuit pack does not support ICLID on the analog trunk to the CO, nor Caller ID on the line side to a terminal. Additional capabilities, including additional international features, are being planned for a future release of this circuit pack.

One interesting application of this circuit pack is to provide Emergency Transfer capabilities to a system which has only DS1 connectivity to the central office, or to one that has only digital terminals. This circuit pack will permit analog connectivity to the central office from analog terminals using only one port slot.

There are no changes required in Call Processing for this circuit pack. The TN797 circuit pack supports all analog terminals supported by the similar

analog circuit packs mentioned above. However, neon lamp message waiting indication is not supported by this circuit pack.

TN2313 DS1 Interface (US (24-Channel) or International (32-Channel))

The TN2313 DS1 port board interfaces a DS1 trunk to the switch backplane via port slots that are standard for DEFINITY products. The TN2313 is compatible with previous DS1 circuit packs, including the TN464F (V19 and below), the TN2464 (V19 and below), and the TN767E DS1, except that it does not provide for packet adjunct capabilities. The TN2313 supports a variety of applications, including networking of DEFINITY switches, international trunk types, video teleconferencing, and wideband data transmission.

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The TN2313 DS1 interface can be configured for domestic (24-channel, 1.544 Mbps) or international (32-channel, 2.048 Mbps) use. The TN2313 can supply two 8-Khz reference signals to the switch backplane for optional use by the tone/clock board in synchronizing the system clock to the received line clock.

24 Port Analog Line with Caller ID: TN793B & TN2793B

The TN793/TN793B is a dual coded, analog line 24-port, that performs all the functions of the TN746B, 16-port analog line circuit pack. Each port supports 1 voice terminal, such as 500 (rotary dial) and 2500 terminals (DTMF dial).

The TN793/TN793B supports on-premises (in-building) wiring with either touch-tone or rotary dialing and with or without the LED and neon Message Waiting Indicators. The TN793/TN793B supports off-premises wiring (out-of-building only with certified protection equipment) with either DTMF or rotary dialing, but LED or neon message waiting indicators are no t supported off -premises.

The TN793/TN793B, along with a TN755B neon power unit per carrier or per single-carrier cabinet, supports voice terminals equipped with neon message waiting indicators (onpremises use only). The TN793/TN793B supports 3 ringer loads, only 1 voice terminal can have an LED or neon message waiting indicator. The TN793/TN793B allows a maximum of 12 simultaneous ports ringing.

15Platform - Enhancements/Renewal

The TN793/TN793B supports A-Law and µ-law companding and administrable timers. The TN793 supports queue warning level lights associated with the DDC and UCD features, recorded announcements associated with the Intercept Treatment feature, and PagePac paging system for the Loudspeaker Paging feature. Additional support is provided for external alerting devices associated with the TAAS feature, neon message waiting indicators, and modems The TN793/TN793B also supports secondary lightning protection.

The TN793B is compatible with the terminal configurations shown in the table below.

Table 1. Terminals and wiring configurations supported by the TN793

Terminal Wire Size Maximum Range

500-Type 24 AWG (0.2 mm2/0.5 mm) 20,000 ft (6,096 m)

2500-Type 24 AWG (0.2 mm 6200-Type 24 AWG (0.2 mm 7100-Series 24 AWG (0.2 mm 8100-Series 24 AWG (0.2 mm 9100-Series 24 AWG (0.2 mm

/0.5 mm) 20,000 ft (6,096 m)

/0.5 mm) 12,000 ft. (3,657m)

/0.5 mm) 20,000 ft. (6,096 m)

/0.5 mm) 12,000 ft. (3,657m)

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General Telephony Enhancements Global

Coverage of Calls Redirected Off-Net (CCRON)

Release 8 Enhancements

■ Remote SAC Activation/Deactivation Call Processing

■ Threshold Activated CF Timer Call Processing

■ Coverage After Forward (per station) Call Processing

■ ISDN Renewal(long term)

■ Maintain SBA at Principal Call Processing

Remote Send All Calls(SAC) Activation/ Deactivation

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16General Telephony Enhancements - Global

■ The Remote Send All Calls Activation/Deactivation feature allows a remote

user to activate or deactivate send all calls.

Remote SAC Activation/Deactivation

■ New Feature Access Codes

■ Added to the Feature Access Codes (FAC) form.

— These new feature access codes, followed by the user’s extension,

“#,” associated Station Security Code (SSC) and “#,” are used to activate/deactivate Send All Calls (SAC) for the specified extension from any on-site extension or remotely (offnet).

— Act ivating/Deactivating SAC Via The Remote SAC Feature Access

Code Or Existing Method Activating or deactivating SAC via either the Remote SAC feature access codes or existing SAC button or feature access codes have the same effect.

— SAC may be activated by using a local SAC FAC, SAC feature

button, or by activating Remote SAC.

— SAC may be inactivated by using a local SAC FAC, SAC feature

button, or by activating Remote SAC.

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Remote SAC Activation/Deactivation Form

■ Added New “Remote Send All Calls Activation:” and “Deactivation:” Fields

on the FEATURE ACCESS CODE (FAC) Form

— F A Cs allow a remote user to activate or deactivate the Send All Calls

feature.

— Feature access codes may be 1 to 4 digits; * and # may be used as

the first digit only. The defaults are blank.

Feature Access Code (FAC) Form (page 3 of x)

change feature-access-codes Page 3 of X

FEATURE ACCESS CODE (FAC)

Program Access Code: ____ Refresh Terminal Parameters Access Code: ____ Remote Send All Calls Activation: ____ Deactivation: ____ Send All Calls Activation: ____ Deactivation: ____ Station Security Code Change Access Code: ____ Terminal Dial-up Test Access Code: ____ Terminal Translation Initialization Merge Code: ____ Separation Code: ____ Transfer to AUDIX Access Code: ____ Trunk Answer Any Station Access Code: ____ User Control Restrict Activation: ____ Deactivation: ____ Voice Coverage Message Retrieval Access Code: ____ Voice Principal Message Retrieval Access Code: ____ Whisper Page Activation Access Code: ____

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17General Telephony Enhancements - Global

‘#’ as Abbreviation for Extension of Currently Active Appearance

■ For either of the new feature access codes, a ‘#’ dialed directly after the

feature access code will signify that the extension of the appearance being dialed from is the extension being administered, and the extension need not be dialed; i.e. , the initial ‘#’ is followed by the Station Security Code, ‘#’.

Remote User

■ Access this feature by dialing the telecommuting access extension

telephone number directly or by being transferred to it.

— Alternatively, the remote user can dial the remote access extension.

■ On receipt of system dial tone the user would enter the appropriate FAC

(either activate or deactivate SAC).

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ The user then dials the station extension number, followed by a “#” and

station security code (SSC), followed by a “#.”

Local User

■ The Remote SAC Activation/Deactivation feature can also be activated by

a local user from any local extension.

■ The local user would access this feature on receipt of dial tone by entering

the appropriate FAC (either activate or deactivate SAC) and receive recall dial tone.

■ The user then dials the station extension number, followed by a “#” and

station security code, followed by a “#.”

■ If the user is dialing from the extension which is to be administered, the

user may enter just the ‘#’ followed by the SSC, followed by “#,” this will signify to the system that the extension number of the appearance being dialed from is the extension number being administered.

■ Then either confirmation or intercept tone is returned if any of the following

conditions exist:

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18General Telephony Enhancements - Global

— The extension number entered is invalid (logged as an invalid

attempt). — The extension number is not accessible from the user’s partition. — The SSC is invalid for the extension entered (logged as an invalid

attempt). — Interdigit time out has occurred.

■ If activation/deactivation is successful, then confirmation tone is returned

and SAC is either activated or deactivated at this point.

ISDN Renewal (Interworking Assumption)

When CCRON calls are extended over ISDN facilities, two scenarios are possible.

1. ISDN end-to-end facilities are established

2. ISDN end-to-end facilities are not available; a portion of the connection is not ISDN and ISDN facilities interworking is required for some link between endpoints.

■ ISDN end-to-end was assumed for a period of time, after which

interworking was assumed unless a positive indication from the ISDN network signaled otherwise.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Off-Net Coverage Points

■ Any point in a principal’s coverage path can be administered as an off-net

destination.

NOTE:

Time-of-Day Coverage feature increases the number of coverage points from 3 to 6.

Increase Number of Remote Coverage Points

■ Number of Remote Coverage Points available (on all platforms) increased

from 225 to 999.

Increase Number of Coverage Paths

■ Number of coverage paths increased from 600 to 999 on the small mips

and from to 7500 to 9999 on the large mips.

New System Parameters--Call Coverage / Call Forwarding Form, Page 1

Issue 1

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19General Telephony Enhancements - Global

change system-parameters coverage-forwarding Page 1 of 2

CALL COVERAGE/FORWARDING PARAMETERS

Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _

Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _

Coverage - Caller Response Interval (seconds): _

Threshold for Blocking Off-Net Redirection of Incoming Trunks Calls: 1

COVERAGE

Immediate Redirection on Receipt of PROGRESS Inband Information? _

FORWARDING

SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING

Keep Held SBA at Coverage Point? _

External Coverage Treatment for Transferred Incoming Calls? _

Maintain SBA At Principal? _

QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? _

Station Hunt Before Coverage? n

Call Forward Override? _

Coverage After Forwarding? _

New System Parameters--Call Coverage / Call Forwarding Form, Page 2 CCRON Enabled

change system-parameters coverage-forwarding Page 2 of 2 SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y

Coverage Of Calls Redirected Off-Net Enabled? y

Ignore Network Answer Supervision? y

Disable call classifier for CCRON over ISDN trunks? n

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

New System Parameters--Call Coverage / Call Forwarding Form, Page 2 CCRON Disabled

change system-parameters coverage-forwarding Page 2 of 2 SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON) Coverage Of Calls Redirected Off-Net Enabled? N

Threshold Activated Call Forward Timer

■ Activates “Threshold for Blocking Off-Net Redirection of Incoming Trunk

Calls” field for Release 8.

■ Field has a range of 1-7 and “n”.

— “n” will mean that call processing never activates the Call Forward

timer

■ An infinite number of calls to a principal may be redirected

off-net.

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20General Telephony Enhancements - Global

— The default is 1, which provides the current operation. — When a customer is upgraded from a release prior to R8, this field is

set to 1.

■ All incoming trunk calls to a particular station are blocked from redirecting

offnet during the call forward timer interval.

■ The R8.1 user can change this value.

Coverage After Forward (Station Option)

■ Adds a new field entitled “Coverage After Forwarding (station specific)?” to

page 2 of the Station form for all stations.

■ The field may contain any of three different values:

— y - indicates, that for this station, coverage treatment should be

applied after forwarding, regardless of the value of the “Coverage After Forwarding?” field on the SYSTEM PARAMETERS - CALL COVERAGE / CALL FORWARDING form

— n - indicates, that for this station, coverage treatment should not be

applied after forwarding., regardless of the value of the “Coverage After Forwarding?” field on the SYSTEM PARAMETERS - CALL COVERAGE / CALL FORWARDING form.

— default - indicates, that for this station, use the value of the

“Coverage After Forwarding?” field on the SYSTEM PARAMETERS

- CALL COVERAGE / CALL FORWARDING form.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

NOTE:

Application of coverage treatment does not guarantee that the call will definitely redirect to a coverage point, since the coverage criteria as applied at the forwarded-to destination may not be satisfied.

Issue 1

April 2000

21General Telephony Enhancements - Global

■ When a DEFINITY

system with CCRON activated is upgraded to R8, the

value “s” (for ‘system’) set in the “Coverage After Forwarding ?” field on the Station form for all stations

■ When a customer is upgraded from a release prior to R8, this field is set to

“s” for all stations, indicating that call processing uses the value on the Coverage After Forwarding field on the SYSTEM PARAMETERS--CALL COVERAGE / CALL FORWARDING form.

■ To override the system-wide parameter for a given station, the system

administrator must set the field on the Station form.

Station Form (Page 2 of X)

add station 1014 Page 2 of X

FEATURE OPTIONS

LWC Reception? msa-spe Auto Select Any Idle Appearance? n

LWC Activation? y Coverage Msg Retrieval? y

LWC Log External Calls? n Auto Answer: none

CDR Privacy? n Data Restriction? n Redirect Notification? y Idle Appearance Preference? n Per Button Ring Control? n

Bridged Call Alerting? n Restrict Last Appearance? y

Active Station Ringing: single

STATION

H.320 Conversion? n

Special Character for Restricted Number? n

MWI Served User Type: ______ Display Client Redirection? n

AUDIX Name: Select Last Used Appearance? n

Messaging Server Name: ______ Coverage After Forwarding? _

Recall Rotary Digit? n Multimedia Early Answer? n

Per Station CPN - Send Calling Number? _

Maintain SBA at Principal

■ Allows customers to prevent the appropriation of a call appearance button

on the principal’s phone by the simulated bridge appearance by a coverage call.

— The ability to take phone calls may be more important than the

capability of the principal to retrieve calls that have already redirected to coverage.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Option to Dispense with Call Classifier On Coverage Call

■ Established a new field, “Maintain SBA At Principal?”

■ This is a y/n field.

■ The default is y, which maintains current operation.

■ When a customer is upgraded from a release prior to R8, this field is set to

13-Digit Authorization Codes

■ The system now supports authorization codes from a minimum of 4 digits

to a maximum of 13 digits in length.

— The number of authorization codes allowed (90,000 in a G3r, 5,000

in a G3i) (not changed).

■ The user may have to dial up to 13 digits to enter an authorization code.

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22General Telephony Enhancements - Global

■ The use of the authorization code information for ARS, AAR, incoming

trunk authorization, remote access, or any other feature that may require the collection of an authorization code has not changed.

■ If a standard CDR format is used and there are more than 7 digits in an

authorization code, the authorization code is truncated to the high 7 digits to fit the format.

■ The customized format supports 13-digit authorization codes, and is

encouraged for those with larger authorization codes.

Feature Administration

■ Feature Administration allows the length of the authorization code assigned

on the system - parameters features form to be from 4 to 13 digits.

■ The security violations status form has changed to allow 13-digit

authorization codes.

■ The Authorization Code form shows 4 columns of 16 authorization codes

instead of 6 columns.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

OLD SCREEN

monitor security-violations authorization-code

SECURITY VIOLATIONS STATUS Date: 17:51 MON SEP 28 1999 AUTHORIZATION CODE VIOLATIONS

Date Time Originator Auth-Cd TG No Mbr Bar-Cd Ext CLI/ANI 09/28 17:19 Trunk 9639632 1 1 09/28 17:10 Trunk 8998989 1 1

NEW SCREEN

SECURITY VIOLATIONS STATUS Date: 17:51 MON SEP 28 1999 AUTHORIZATION CODE VIOLATIONS

Issue 1

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23General Telephony Enhancements - Global

Date Time Originator Auth-Cd TG/Mbr Bar-Cd Ext CLI/ANI 09/28 17:19 Trunk 9639632123456 1/ 1 09/28 17:10 Trunk 8998989123456 1/ 1

list authorization-code LIST AUTHORIZATION CODES REPORT

Authorization Code Class of Restriction(COR) 0000000000000 0 1111111111111 1 2222222222222 2 3333333333333 3

Call Detail Recording (CDR) Formatting

NOTE:

CDR formats are “standards” therefore no attempt was made to modify them to fit larger authorization codes.

A customized CDR format handles 13-digit authorization codes and allows any format to be created.

■ The form for translating authorization codes has changed to fit the new

maximum length.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

— The new form displays a maximum of 48 codes (3 columns), leaving

only 1 column for adding more codes.

— To enter more codes, execute change authorization - code

9999999.... to show a blank screen, allowing 64 codes to be

submitted at one time rather than the original 96.

Original screen

change authorization-code 1111111 Page 1 of 1 Authorization Code - COR Mapping

NOTE: 96 codes administered. Use ’list’ to display all codes

AC COR AC COR AC COR AC COR AC COR AC COR 1111111 1 2222222 2 3333333 3 4444444 4 5555555 5 6666666 6 1111112 1 2222223 2 3333334 3 4444445 4 5555556 5 6666667 6 1111113 1 2222224 2 3333335 3 4444446 4 5555557 5 6666668 6 . (12 more rows) . . 1111125 1 2222236 2 3333347 3 4444458 4 5555569 5 6666680 6

Issue 1

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24General Telephony Enhancements - Global

New screen

change authorization-code 1111111111111 Page 1 of 1 Authorization Code - COR Mapping NOTE: 64 codes administered. Use ’list’ to display all codes

AC COR AC COR AC COR AC COR 1111111111111 1 2222222222222 2 3333333333333 3 4444444444444 4 1111111111112 1 2222222222223 2 3333333333334 3 4444444444445 4 1111111111113 1 2222222222224 2 3333333333335 3 4444444444446 4 (12 more rows) . . 1111111111125 1 2222222222236 2 3333333333347 3 4444444444458 4

■ If using both authorization codes and account codes, be aware that there is

a problem with phone calls that involve more than 36 digits.

— The length of the account code and authorization code should not

have more than 36 digits.

As an example:

■ ars access code = 1 digit

■ phone number = 15 digits

■ account code access code = 3 digits

■ This leaves a total of 17 digits for the total of authorization

and account code lengths.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Auto Exclusion

■ When Privacy - Manual Exclusion is activated, all other users with

appearances of an extension are prevented from bridging onto the active call.

— If the Exclusion button is pressed while other users are bridged onto

the call, the other users are dropped from the call.

— The only way to activate Exclusion is by pressing the Exclusion

button on a per-call basis.

■ Exclusion is deactivated when the Exclusion button is pressed a second

time, or when the call is terminated.

■ Under R8 with Automatic Exclusion active, the Manual Exclusion feature

can now be automatically activated on a COS basis.

■ If a user is assigned a COS which has the Automatic Exclusion option set

to y, then Exclusion will automatically be activated when the user goes off hook on a station which has an Exclusion button assigned.

■ Manual Exclusion can be activated while active on a call and it can be

activated before dialing.

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25General Telephony Enhancements - Global

■ Manual Exclusion still cannot be activated while the user is idle (onhook).

■ Under R8 with Automatic Exclusion active, a held exclusion call can be

unheld by any station with a bridged appearance of the appearance that put the call on hold.

■ Automatic Exclusion will NOT be automatically activated when the principal

(or a bridged appearance of the principal) bridges onto a call that has been answered by a coverage point.

COS screen

change cos Page 1 of 1

Auto Callback n y y n y n y n y n y n y n y n

Call Fwd-All Calls n y n y y n n y y n n y y n n y

Data Privacy n y n n n y y y y n n n n y y y Priority Calling n y n n n n n n n y y y y y y y Console Permissions n n n n n n n n n n n n n n n n Off-hook Alert n n n n n n n n n n n n n n n n Client Room n n n n n n n n n n n n n n n n

Restrict Call Fwd-Off Net n y y y y y y y y y y y y y y y

Call Forward Busy/DA n n n n n n n n n n n n n n n n

Personal Station Access n n n n n n n n n n n n n n n n

Extended Forwarding All n n n n n n n n n n n n n n n n

Extended Forwarding B/DA n n n n n n n n n n n n n n n n

Trk-to-Trk Restriction Override n n n n n n n n n n n n n n n n

QSIG Call Offer Originations n n n n n n n n n n n n nnnn

Automatic Exclusion n n n n n n n n n n n n n n n n

CLASS OF SERVICE

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ Allows a user to activate automatically Exclusion when they go off hook on

a station that has an assigned manual exclusion when they press the

EXCLUSION button. If set to n, allows a user

EXCLUSION button before dialing or

during a call. Appears when, on the Feature-Related System Parameters screen, the Automatic Exclusion by COS field is y.

Feature-Related System Parameters screen - Page 10

change system-parameters features Page 10 of 10 FEATURE-RELATED SYSTEM PARAMETERS

AUTOMATIC EXCLUSION PARAMETERS

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26General Telephony Enhancements - Global

Automatic Exclusion Coverage/Hold? y

Automatic Exclusion with Whisper Page? y

■ Automatic Exclusion by COS

Automatic Exclusion by COS? y

Recall Rotary Digit: 2

Activates automatic exclusion automatically by class of service when a user goes off hook on a station with an assigned

EXCLUSION button. This

works only for stations on the local switch.

Valid entries Usage

y Enables automatic exclusion by a class of service. n Exclusion operates normally.

■ Automatic Exclusion Coverage/Hold

Appears when Automatic Exclusion by COS field is y.

Valid entries Usage

y The principal can bridge onto the call by pressing the appropriate

bridged appearance button. And, if the coverage point places the exclusion call on hold, the principal can retrieve the call.

n If a coverage point has answered a call and there is active

exclusion on the call, the principal cannot bridge onto the call. And, if the coverage point places the exclusion call on hold, the principal cannot retrieve the call.

■ Automatic Exclusion with Whisper Page

Appears when Automatic Exclusion by COS field is y.

Valid entries Usage

y The whisper page goes through to an excluded call. n The whisper page is denied when a station attempts to whisper

page to a station that is on an excluded call.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ Recall Rotary Digit

This establishes the digit to use for rotary phones to receive recall dial tone. Dialing this digit simulates switch hook flash so that users of rotary phones can use features such as conference and transfer. The phone must also be administered to use the recall rotary digit.

Valid entries Usage

0–9 Enter the digit users can dial to generate recall dial tone. Use a

number that is not the first digit in normal dialing patterns.

64 Bridged Call Appearances

Issue 1

April 2000

27General Telephony Enhancements - Global

■ DEFINITY

— Bridged appearance feature button for a given extension increased

to 63, reserving one appearance for the primary set.

■ There are limits on the number of sets per system that can be administered

for more than 26 bridged appearances per set.

— R8 csi and si can have up to 50 such sets, while R8r can have up to

250 such sets.

Circular Station Hunting

■ Provides a new method of administering a hunt group.

■ A new group type, circ (for circular)added to the list of available group types

entered on the Hunt Group form.

— When administering a circular station hunt group, the order in which

the extensions for those stations participating in the hunt group are administered is the order in which calls will be directed.

— System must keep track of the last extension in the hunt group, to

which a call was connected, such that when the next incoming call arrives, the system can determine the next idle extension in the circular hunt group.

system bridged appearance limit of 26 expanded to 64.

— Extensions in the hunt group that are busy are skipped in the

algorithm, and the next idle extension within the hunt group is selected regardless of past call history.

■ The caller hears a busy tone when all extensions in the hunt group are

busy.

— The capability exists to have a call go to coverage or to the attendant

if there are no idle stations available in the hunt group.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Group Call Pick-up

■ Work groups in Japan use this feature.

■ Allows users to dial a FAC and then a pickup group number, in order to

answer a call pickup call from a different call pickup group.

Long Hold Recall – Warning

■ When a call stays on hold past an administered time, this feature will give

visual or audible warnings to the set that put the call on hold, similar to the warning given to attendants when calls stay in queue too long.

Reset Shift Call

■ When a call is made to a busy station, special dial tone is heard (called

second dial tone by Japanese PBX manufacturers).

■ After special dial tone, a single digit may be entered which replaces the last

digit of the originally dialed extension, and the call is offered to the new station.

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28General Telephony Enhancements - Global

■ If call coverage is supplied for the dialed extension, the call goes to

coverage as normal.

■ If the coverage extension is busy , the special dial tone is heard and a single

digit may be entered.

■ Active for station to station calls, but not for incoming calls nor outgoing

calls.

■ Operation for transfer and conference is similar: if the third party is busy,

special dial tone is heard and an opportunity is provided for a last digit reentry as on a normal call.

Station Self Display

■ When a station user goes offhook, the station set will display the extension

number of the set itself.

■ Once the user starts to dial, the dialed number is displayed.

■ People in small work groups in Japan use this feature as they move from

desk to desk while working.

Special Dial Tone [China]

■ Adds the ability to play a special dial tone whenever an analog set would

normally receive dial tone, but there is a feature or condition active at the set that the user needs to be notified.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ Examples of such features or conditions include:

— Features that can be activated and deactivated via a FAC from the

station, and cause some re-routing of calls to that station

— Features that can be activated and deactivated via a FAC from the

station and invoke some restriction of calls from the station

■ The special dial tone of 450 Hz, on 400ms, off 50ms, repeating, at -10 +/- 3

dBm0.

■ Tone is administered via the country code, and via the current tone

administration.

6200 Analog Native Support

Description

■ The 6200 Analog Native Support feature provides the user with the

capability to administer the 6200 family of analog terminals directly in DEFINITY

ECS rather than aliasing them as some other existing terminal.

Issue 1

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29General Telephony Enhancements - Global

■ The terminal type, CallrID , added to permit the aliasing of various terminals

■ When CallrID (one word limited to seven characters) is designated, this

■ Analog terminals are 6210, 6218, and 6220.

Upgrades

■ To function with the Caller ID feature, TN793B or TN2793B is required with

Administration

Screen for 6200 Terminals

■ The administration screen shows the Page 1 of the STATION

and adjuncts for Caller ID purposes.

permits the aliasing of analog terminals with Caller ID capabilities, or analog terminals with Caller ID boxes, or adjuncts, capable of displaying calling party information via Bellcore (US, Bahrain V.23) or NTT (Japan) standards.

terminals administered or aliased as CallrID.

administration form where, as an example, station 1000 has been administered as a 6210 terminal.

— This screen shows the default values that will appear when 6210,

6218 or 6220 value is entered as a terminal type.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Issue 1

April 2000

Station Form

add station next Page 1 of 3 STATION

Extension: 1000 Lock Messages? n Type: 6210 Security Code: TN: 1 Port: Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hunt-to Station: Tests? y

STATION OPTIONS Off Premises Station? n Message Waiting Indicator: led Message Lamp Ext: 1000

■ HELP values for the “Type” field will include 6210, 6218 and 6220.

Caller ID Terminals

■ A Caller ID terminal is required, in addition to the TN793B or TN2793B

circuit pack and Software Release 8 (or later), to implement the Caller ID feature.

30General Telephony Enhancements - Global

■ Provides an expedient manner for administering non-Lucent Caller ID

terminals when a customer requires the Caller ID feature.

■ New fields on the STATION form:

— Display Caller ID? — Caller ID Message Waiting Indication?

STATION Form

add station next Page 1 of 3

Extension: 1000 Lock Messages? n Type: CallrID Security Code: TN: 1 Port: Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hunt-to Station: Tests? y

STATION OPTIONS Off Premises Station? n Message Waiting Indicator: Display Caller ID? y Caller ID Message Waiting Indication? n

STATION

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ HELP values for the Type field include CallrID.

NOTE:

CallrID is one word, limited to seven characters by Type field constraints.

■ The fields Display Caller ID? y and Caller ID Message Waiting Indication? n

appear in this form only when CallrID is chosen as the terminal Type.

■ When Display Caller ID field is set to y (yes), calling party information is

transmitted to the Caller ID terminal via Bellcore (US, Bahrain V .23) or NTT (Japan) protocol.

— When not desired, field should be set to n.

■ Caller ID Message Waiting Indication? n: When set to n (no), FSK

message waiting indication is not transmitted to the Caller ID terminal.

— If FSK message waiting indication is transmitted to a Caller ID

terminal, this field should be set to y.

— Sending FSK message waiting indication to a Caller ID terminal is

independent of the administration of the Message Waiting Indicator field.

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31General Telephony Enhancements - Global

■ The choices for these two fields should be selected according

Description of the terminals

6210

■ 6210 is a Lucent set with handset volume control, ringer volume control,

timed switch-hook disconnect, tone dialing (only), Flash, Set Redial, Set Hold, Data Jack (same T&R pair), and DEFINITY

6218

■ 6218 is a Lucent set that is the same as the 6220, but without

Speakerphone and without Mute.

6220

■ 6220 is a Lucent set with 6210 features plus Speakerphone, Mute,

Repertory Dialing, Repertory Keylock, Set P ersonalized Ring, System Hold CallrID, and Caller ID analog terminals (analog terminals with Caller ID boxes, or adjuncts) that support Caller ID according to Bellcore, Bellcore V.23, or NTT standards.

■ MWI is supported via FSK (Bellcore standard). MWI is also optionally

supported via DEFINITY

to the capabilities of the Caller ID terminal used.

system LED MWI.

system LED voltage method or via neon lamp.

■ TeleMatrix and Teledex Caller ID terminals use a neon lamp MWI in

hospitality environments.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

NOTE:

Caller ID feature requires the TN793B or TN2793B circuit pack.

Issue 1

April 2000

32General Telephony Enhancements - Global

Figure 2. 6210 Analog Telephone

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Issue 1

April 2000

33General Telephony Enhancements - Global

Figure 3. 6220 Analog Telephone

Description of the terminals(continued)

■ The 6200 family of analog terminals requires DEFINITY

software.

■ If R8.1 is used as a bugfix, access to the CallrID terminal type is blocked.

■ 6200 Analog Native Support is available and supported in both Offer

Category A and Offer Category B.

■ 6200 family is compatible with existing DEFINITY

circuit packs.

Caller ID terminals

■ TN793B/TN2793B circuit pack supports the following Caller ID terminals:

ECS R8

— Access is not blocked for the 6200 family of terminals.

system analog line

— Can be used where the 8110 terminal is used.

— TeleMatrix 2802 CID Guest Room Telephone — Teledex Millennium 2505C and 2510C — Commercial sets with Caller ID capabilities that comply with the

protocols supported by the Caller ID

— Caller ID display boxes, or adjuncts, that comply with the protocols

supported by the Caller ID

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

NOTE:

Many Caller ID protocols specify FSK signaling for MWI.

6400 Tip/Ring (Data Module Features)

■ The 6400 Tip/Ring feature supports the operation of an analog adjunct

operating independently on an I2 channel with its own extension for 64xx DCP telephones.

■ Allows the operation of an analog adjunct to be independent of the digital

telephone’s extension for the use of fax machines or modems without compromising the user’s voice extension.

— 6416D+ — 6424D+ DCP

NOTE:

When set for I2 operation, the module transmits an S2-channel button press message for button 01h of group 00h whenever it detects an analog switch hook flash.

Issue 1

April 2000

34General Telephony Enhancements - Global

The DEFINITY

system ignores any of these button depression messages. This does not cause any trouble report. While set for I2 operation, the button press message cannot be suppressed.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Issue 1

April 2000

35General Telephony Enhancements - Global

Figure 4. 6416D+ DCP Terminal

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Issue 1

April 2000

36General Telephony Enhancements - Global

Figure 5. 6424D+ DCP Terminal

Administration

The 6416D+ and the 6424D+ terminals are administered with a data option field for an analog adjunct.

■ Administer as a data module field on add station form.

■ An option on the add station form allows users to administer their own

particular extension.

— Previously, what is now the data option field, was the data module

field for all of the 6400 terminals.

— User can choose from analog, data module, or none.

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Station Form page 1 used for 6416D+ and 6424D+ terminals only

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37General Telephony Enhancements - Global

STATION

Extension: 1003 Lock Messages? n BCC: 0 Type: 6424D+ Security Code: ____ TN: 1_ Port:_______ Coverage Path 1: ____ COR: 1_ Name: ________________________ Coverage Path 2: ____ COS: 1_ Hunt-to-Station: _______

STATION OPTIONS Loss Group: Data Option: analog Personalized Ringing Pattern: 1 Speakerphone: 2-way Message Lamp Ext: 1000 Display Language: english Mute Button Enabled? y Expansion Module? n MM Complex Data Ext: n

■ DEFINITY

system 8.1 provides the following form only if the set is a

Page1 of X

6416D+ or 6424D+ and Expansion Module = y on Page 1.

Station form used only with 6416d+ or 6424d+ equipped with XM24 expansion module

Page X of X

EXPANSION MODULE BUTTON ASSIGNMENT 1: ______________________ 13: ____________________ 2: ______________________ 14: ____________________ 3: ______________________ 15: ____________________ 4: ______________________ 16: ____________________ 5: ______________________ 17: ____________________ 6: ______________________ 18: ____________________ 7: ______________________ 19: ____________________ 8: ______________________ 20: ____________________ 9: ______________________ 21: ____________________ 10: ______________________ 22: ____________________ 11: ______________________ 23: ____________________ 12: ______________________ 24: ____________________

STATION

■ DEFINITY

system 8.1 provides the following form if the set is a 6416D+ or

6424D+ and data option is equal to analog

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Station Form used only with the 6416D+ or the 6424D+ when Data Option equal to analog

Page 6of 6 STATION Analog Adjunct

Data Extension: 1003 Name: BCC: 0 COS: 1 COR: 1 ITC: restricted TN: 1

ABBREVIATED DIALING List1:

SPECIAL DIALING OPTION:

ASSIGNED MEMBER (Station with a data extension button for this analog adjunct)

Ext Name 1:

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NOTE:

DSA is impacted when implementing these new features.

Station Form Page 3 Used For All 6400 Voice Terminals Except the 6402/D

Page 3 of X

SITE DATA Room: ______________ Headset? n Jack: ____________ Speaker? y Cable: ___________ Mounting: d Floor: ______________ Cord Length: 0 Building: ______________ Set Color: __________

ABBREVIATED DIALING List 1: ________ List 2: ________ List 3: ________

BUTTON ASSIGNMENTS 1: _____________ 5: _____________ 2: _____________ 6: _____________ 3: _____________ 7: _____________ 4: _____________ 8: _____________

STATION

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Station Form Page 3 Used For 6402/D Voice Terminals Only

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Page 3 of X

SITE DATA Room: ______________ Headset? n Jack: ____________ Speaker? y Cable: ___________ Mounting: d Floor: ______________ Cord Length: 0 Building: ______________ Set Color: __________

ABBREVIATED DIALING List 1: ________ List 2: ________ List 3: ________

BUTTON ASSIGNMENTS 1: call-appr________ 2: call-appr________

STATION

Station Form Page 4 Used For 6402/D Voice Terminals Only

Page 4 of X

STATION

FEATURE BUTTON ASSIGNMENTS 1: _____________________ 2: _____________________ 3: _____________________ 4: _____________________ 5: _____________________ 6: _____________________ 7: _____________________ 8: _____________________ 9: _____________________ *: _____________________ 0: _____________________ #: _____________________

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Station Form Page 4 Used For 6416D+ Only

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40General Telephony Enhancements - Global

Page 4 of X

STATION

Station Form Page 4 Used For 6424D+ Only

Page 4 of X

FEATURE BUTTON ASSIGNMENTS 1: ______________________ 9: ____________________ 2: ______________________ 10: ____________________ 3: ______________________ 11: ____________________ 4: ______________________ 12: ____________________ 5: ______________________ 13: ____________________ 6: ______________________ 14: ____________________ 7: ______________________ 15: ____________________ 8: ______________________ 16: ____________________

STATION

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Station Form Page 5 Used for all 6400 Display Sets Other Than the 6402D

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41General Telephony Enhancements - Global

Page 5 of X

SOFTKEY BUTTON ASSIGNMENTS 1: ______________________ 2: ______________________ 3: ______________________ 4: ______________________ 5: ______________________ 6: ______________________ 7: ______________________ 8: ______________________ 9: ______________________ 10: ______________________ 11: ______________________ 12: ______________________

STATION

Station Form used Only With 6416D+ or 6424D+ Equipped With XM24 Expansion Module

Page X of X

STATION

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6400 Terminal Parameters Form

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42General Telephony Enhancements - Global

Page X of X

6400-TYPE TERMINAL PARAMETERS

Default Parameter Set: 1 Customize Parameters? y

OPTIONS Display Mode: Handset Expander Enabled? Volume: PRIMARY LEVELS Voice Transmit (dB): Voice Sidetone (dB): Voice Receive (dB): Touch Tone SideTone (dB): Touch Tone Transmit (dB):

2-WAY BUILT-IN SPEAKER LEVELS: Voice Transmit (dB): Voice Receive (dB): Touch Tone Transmit (dB): 1-WAY BUILT-IN SPEAKER LEVELS Voice Receive (dB): Touch Tone SideTone (dB):

STATION

Tip Fields

Fields, field placements, and valid keywords

6400 8400/ 9400 Differences 6402/D 8403B 6402 has 1 less call appearance. 6408 8410B 6408 has 2 less call appearances and no 2 way-

speaker-phone. 6408+ 8405B 6408+ has 3 more call appearances 6408D 8405D 6408D has 3 more call appearances and no 2-

way speaker-phone. 6408D+ 8405D+ 6408D+ has 3 more call appearances. 6416D+ 8434D 6416D+ has 18 less call appearances and 3 less

soft-keys

(12 v 15). The 8434 has a 2 x 40 display instead

of a 2 x 24 display 6424D+ 8434D 6416D+ has 18 less call appearances and 3 less

soft-keys

(12 v 15). The 8434 has a 2 x 40 display instead

of a 2 X 24 display

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Support for 24-button expansion modules

■ The XM24 expansion module is fully functional when administered together

with the 6416D+ and 6424D+ voice terminals.

Abort Transfer

■ The Abort Transfer provides the user with the optional capability to abort a

transfer attempt when pressing a non-idle line appearance or going onhook, putting the previously soft-held call on hard hold.

■ In a Pre Release 8.1 operation, the user might have received an urgent call

that they needed to pick up and then later transfer the urgent call to yet another party.

— The user forgets that the first call is still on soft-hold awaiting

transfer and the user instead presses the transfer button to transfer the urgent call to a third party.

— As soon as the user presses the transfer button, the first and second

calls are transferred together which is not what the user intended.

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■ Abort Transfer allows abort the transfer operation whenever he/she

presses a non-idle call appearan ce in the middl e of the transfer operation or when the user hangs-up (assuming that the Transfer Upon Hang-Up feature is not enabled).

■ The original call that was on soft-hold in the transfer-pending mode will be

changed to be on hard-hold so that the original call is not lost.

■ When the user then presses the transfer button, the user will be initiating a

new transfer for the call appearance he/she is currently on.

Abort Conference

■ The Abort Conference enhancement provides the user with the optional

capability to abort a conference attempt when going on-hook, putting the previously soft-held call on hard hold.

■ This allows the user of a DCP, Hybrid, Wireless, or ISDN-BRI terminal to

abort the conference operation whenever they hang-up.

NOTE:

The original call that was on soft-h old in the conferenc e-pending mode will be changed to be on hard-hold so that the original call is not lost.

— If the user of a DCP, Hybrid, Wireless, or ISDN-BRI terminal presses

a non-idle call appearance (or goes on-hook) in the middle of performing a Transfer operation, the Transfer operation is not aborted but is left in an active state.

■ When the user later presses the conference button, the user will be

initiating a new conference for the call appearance they are currently on.

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NOTE:

The Abort Transfer / Abort Conference features are not applicable to Attendant Consoles.

Administration

Enable Abort Transfer Operation and Enable Abort Conference Operation

■ Enabled/disabled on a per-system basis by the use of 2 new fields on the

system-parameters features form.

■ Automatically disabled on upgrades.

New on the system-parameters features form

■ “Abort Transfer?” and “Abort Conference Upon Hang-Up?” are added to

Page 5 of the form as shown

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change system-parameters features Page 5 of 10 FEATURE-RELATED SYSTEM PARAMETERS

Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties with Public Network Trunks: 6 Auto Hold? n

Conference Parties without Public Network Trunks: 6 Attendant Tone? y

Night Service Disconnect Timer (seconds): 180 Bridging Tone? n

Unanswered DID Call Timer (seconds): ____ Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Special Dial Tone? n

Reset Shift Timer (seconds): 0

Station Call Transfer Recall Timer (seconds): 0

DID Busy Treatment: tone

DISTINCTIVE AUDIBLE ALERTING

DTMF Tone Feedback Signal to VRU - Connection: _ Disconnection: _

Short Interdigit Timer (seconds): 3 Conference Tone? n

Long Hold Recall Timer (seconds): 160

Allow AAR/ARS Access from DID/DIOD? _

Allow ANI Restriction on AAR/ARS? _ Transfer Upon Hang-Up? n

Abort Conference Upon Hang-Up? n Abort Transfer? n

7405ND Numeric Terminal Display? n 7434ND? n

Internal: 1 External: 2 Priority: 3

Attendant originated Calls:_ ________

■ Abort Transfer? Fixed field identifying whether the Abort Transfer feature is

enabled or disabled.

— Help: n(o), y(es) —Default: n — Error: invalid entry, press help.

■ Abort Conference Upon Hang-Up? Fixed field identifying whether the Abort

Conference feature is enabled or disabled.

— Help: n(o), y(es)

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—Default: n — Error: invalid entry, press help.

Attendant Vectoring

Attendant Call Vectoring is a stand alone feature that is supported on a single switch environment with or without CAS. Attendant Call Vectoring permits unique treatment for each of the attendant-seeking calls according to a number of factors, as defined by the Vector Directory Numbers for each functionality, so as to provide a highly flexible approach for managing incoming calls to an attendant on a DEFINITY switch.

Terminology and Acronyms

Table 2. Terms and Acronyms

Term Meaning

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BSR Best Service Routing CAS Centralized Attendant Service IAS Inter-PBX Attendant Service RLT Release Link Trunk TAAS Trunk Answer Any Station TN Tenant Number. Tenant numbers are assigned to all endpoints in the system

and indicates which tenant partition the endpoint belongs to. If tenant partitioning is not administered the system has only one “universal” tenant partition and all endpoint TN numbers are defaulted to 1.

VDN Vector Directory Number

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Attendant Group Calls

Attendant group calls are calls directed to an attendant group; calls to an individual attendant (via the assigned extension) are not considered attendant group calls. Calls begin as or become attendant group under the following conditions:

■ Call to Listed Directory Number (LDN)

■ Attendant group in coverage path

■ Attendant control of trunk group access

■ Attendant return calls

■ Attendant serial call s

■ Calls forwarded to attendant group

■ Controlled Restriction

■ Dialed attendant access code

■ Emergency access (dialed FAC or off hook timeout)

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■ VIP Wakeup

■ DID/Tie/ISDN intercept treatment

■ DID time-out due to Unanswered DID Call Timer expiry

■ DID busy treatment

■ Call Park time-out

■ Call Transfer time-out

■ Security Violation Notification (SVN)

■ Multifrequency signaling with attendant group as terminating destination

■ CDR buffer full with attendant group as Call Record Handling Option

■ Trunk incoming destination is attendant group

■ Trunk group night service destination is attendant group

■ Hunt group night service destination is attendant group

■ Automatic Circuit Assurance (ACA) referral calls

■ VDN routes to the attendant access code

Attendant group calls terminate to the attendant group associated with a particular

party’s tenant number (TN). When tenant partitioning is not administered, the system can have only one “universal” tenant partition and attendant group in which attendants can be members. Any attempt to assign an attendant to an

1. Multimedia data calls can also be sent to an attendant group, but only voice is being supported for R8 attendant vectoring. Data calls were not originally suppor ted for basic vectoring and support is still incomplete. Since there is no need to provide this functionality, MMCH calls will be blocked from attendant vectoring.

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attendant group other than 1 is denied. All endpoints in the system are defaulted to TN 1 which by default belongs to attendant group 1. Any attempt to assign TN numbers other than 1 is also denied. So, attendant group calls will always terminate to attendant group 1. For example, station 2000 is assigned TN 1 so when the attendant access code is dialed from station 2000, the call terminates to attendant group 1.

When tenant partitioning is administered, attendants can be assigned to multiple attendant groups and endpoints can be assigned TN numbers for any of the tenant partitions. The TN is associated with an attendant group via the tenant form. So, tenant partitions 1 and 2 can be associated with separate attendant groups or the same attendant group. Attendant group calls still terminate to the

attendant group assigned to a party’s TN. For example, station 2000 is assigned TN 1 which is associated with attendant group 1. Station 3000 is assigned TN 2 which is associated with attendant group 2. When the attendant access code is dialed from station 2000, the call terminates to attendant group 1 and when dialed from station 3000, terminates to attendant group 2. This is a flexible method of assigning multiple tenant partitions to be controlled by one attendant group or assigning each tenant partition a separate attendant group.

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Call Vectoring

Call vectoring provides a highly flexible approach to managing calls. It consists of three basic components:

1. A Vector Directory Number (VDN)

2. Vectors

3. Vector commands

The VDN is an extension which can be directly dialed or administered as a destination (e.g., last point in a coverage path, night service destination, etc.). Each VDN is assigned a vector in which call handling procedures are programmed using vector commands. Once the call goes to a vector, the call’s routing and treatment are determined by the commands in the vector.

Attendant Vectoring

A new customer option for attendant vectoring will be added and will not be available if RLT CAS is turned on. So, this feature will be available in nondistributed attendant environments and distributed attendant environments for IAS and QSIG CAS. When the new option is on, attendant vectoring will be available for customers to program how they want their attendant group calls processed. This feature will be based upon and use existing call vectoring and attendant administration.

Just as TN assignment currently determines which attendant group calls are terminated to, the TN assignment will also determine which VDN the calls are redirected to (i.e., a VDN field will be added for each tenant partition). If a VDN is administered, attendant group calls will be redirected to the VDN rather than the attendant group. If a VDN is not assigned calls will terminated to the associated

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attendant group as they currently do. How Definity determines which party’s TN to use in call scenarios will remain unchanged by attendant vectoring. The VDN for the selected TN will apply. For example, the selected TN for calls covered to an attendant group, is the called user’s partitioning is not administered, the system can have only one partition and attendant group. All attendant group calls are directed to attendant group 1. The form to administer TN associations is not accessible so system-wide console assignments apply. To follow the existing principals of this administration, the attendant vectoring VDN assignment will appear on the Console Parameters form when partitioning is turned off. When it is turned on, the field will be removed from the console form and the contents will be automatically copied to TN 1.

To associate VDNs and vectors for attendant vectoring, a new field will be added to both the VDN and the call vectoring form s to indi ca te attendant vectoring. When attendant vectoring is indicated for VDNs and vectors, all call center associated fields will be removed (Skills, BSR, etc.). There will be no restrictions applied to attendant and non-attendant vectoring. For example, an attendant VDN can point to a non-attendant vector and vice versa. The same is true for vector commands. For example, an attendant VDN which points to an attendant vector can have a vector step which routes to another VDN which is a non-attendant VDN. In this case, the call will be removed from queue and treated as though it had just entering vector processing rather than a continuation from one VDN to another. The reverse will also be true if non-attendant VDNs get subsequently routed to attendant VDNs. The following commands will be provided for attendant vectoring:

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, not the calling user’s, TN. When tenant

■ Announcement <extension>

■ busy

■ disconnect after announcement <extension>

■ goto step <step #> if time-of-day is <day> <hour>:<minute> to <day>

■ goto step <step #> if <unconditionally, queue-fail>

■ goto vector <vector #> if time-of-day is <day> <hour>:<minute> to <day>

■ goto vector <vector #> if <unconditionally, queue-fail>

■ queue-to attd-group

■ queue-to attendant <extension>

■ queue-to hunt-group <group number> pri <priority level>

■ route-to number <number> with cov <y|n> if <unconditionally>

■ wait-time <seconds> secs hearing <silence, ringback, music>

1. In this case, unconditional is not a choice, it is the only option

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■ wait-time <seconds> secs hearing <extension> then <silence, ringback,

music, continue>

■ stop

If attendant vectoring results in putting a call in the attendant queue, it will be placed in queue with the priority as administered on the console parameter form. There will be no changes made to the attendant priority queue for attendant vectoring. Note that even when partitioning is turned on and multiple attendant groups exist, all queues have the same priority assignments. Priority queue administration also applies for calls to an individual attendant (via the assigned extension).

If attendant vectoring results in putting a call in the hunt group queue, it will be placed in queue with the indicated priority. To use this command, the hunt group must be vector controlled.

Until some mechanism is provided for customers to apply vector commands or specialized administration to specific types of attendant group calls, the following will not be redirected to the attendant VDN:

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■ Emergency Access - these calls will still be sent directly to the attendant

group. However, an attendant vectoring VDN can be assigned as the emergency access redirection extension.

■ Attendant return calls - these calls will still be sent to the original attendant

if available or placed into the attendant group queue if no attendants are available.

■ Serial calls - as with return calls, serial calls will still be returned to the

original attendant if available and placed in queue if no attendants are available.

■ VIP Wakeup calls - these reminder calls will still be sent directly to the

attendant group.

■ Call Park time-out - these calls result in a conference (caller, principal, and

attendant) and call vectoring does not allow conferenced calls to be vectored.

■ Call Transfer time-out - these calls are controlled by the attendant return

call timer and are processed as though they had been attendant extended calls (i.e., actual attendant return calls). It is unclear when or why this functionality was introduced, but the design will not be changed in order to allow the calls to be vectored.

One of the main reasons for providing attendant vectoring is to allow attendant group calls to be routed anywhere when the system is in night service. For R8, there will be no additional night service functionality provided for attendant vectoring. The desired night service routing can be provided using the existing night station service in conjunction with attendant vectoring. All existing night service rules will remain in place (e.g., night console service supersedes night station service which supersedes TAAS). Attendant group calls will not be

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redirected to attendant vectoring when the system is in night service unless a night console is available. Otherwise, they will continue to be redirected to the applicable night service processing. In order to achieve attendant vectoring for calls when the system is in night service without a night console, the night station service extensions must be attendant vectoring VDN extensions.

Attendant VDN

The fact that VDN extensions can be dialed directly or calls can be transferred to VDN extensions will remain unchanged for attendant VDNs.

Currently, VDN extensions can be assigned to:

■ Hunt Group night destination - An attendant vectoring VDN can be

assigned as a hunt group’s night destination. Calls to that hunt group when it is in night service will be redir ecte d to the VDN and atte ndan t vectoring will apply. Note that hunt group night service does not apply if the hunt group is vector controlled. When field is removed from the form. In order for a hunt group to be available in vectoring for the vector controlled. So, the hunt group in the night service and the call would then terminate to the indicated night service destination.

vector?

queue-to hunt-group

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is y, the night service destination

command, the hunt group must be

route-to

command could be in

50General Telephony Enhancements - Global

■ LDN and trunk night destination - One or all trunk groups can be placed

into night service and an attendant vectoring VDN can be assigned as the group’s night service destination. If a night destination is assigned for LDN calls, it will over-ride (for LDN calls) the trunk group’s night destination. Either of these destinations can be an attendant vectoring VDN. However, if tenant partitioning is administered and the trunk group night service destination is the attendant group, the call will be redirected to the VDN associated with the trunk group’s TN. If, instead, the night service destination is explicitly assigned to a particular attendant vectoring VDN, it may or may not be the VDN that would have resulted had the night destination been the attendant group.

■ Tenant night destination - For tenant partitioning, each partition can be

assigned a night destination. When tenant partitioning is turned off, local attendant group calls are sent to the LDN night destination. When partitioning is turned on, local attendant seeking calls are sent to the partition’s night destination.

■ Trunk group incoming destination - The incoming destination can be an

attendant vectoring VDN except for RLT trunk groups. As in trunk group night service, an assigned incoming destination to an attendant vector could result in the call being sent to a different VDN than if the destination had been assigned to the attendant group.

■ Last coverage point in a coverage path - Attendant VDNs can be assigned

as a coverage point.

■ Abbreviated dialing lists - Attendant VDNs can be assigned to abbreviated

dialing lists.

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■ Emergency access redirection - An attendant VDN can be assigned to

emergency access redirection. When the attendant’s emergency queue over-flows or when the attendant group is in night service, all emergency calls will be redirected to this VDN. Careful thought should be given to routing these calls off-switch.

■ QSIG CAS number for attendant group calls - An attendant VDN can be

assigned to this number which determines where attendant group calls at a QSIG Branch are processed. This will allow local vectoring at a Branch prior to routing the calls to the Main or elsewhere.

■ Auxiliary data for the following button assignments - In keeping with

existing procedures, attendant VDNs will not be denied as auxiliary button data for:

■ Facility busy indication - visual indication of busy or idle status for

the associated extension

■ Manual message waiting indication - light a message waiting lamp

on the station associated with the button

■ Manual signaling - rings the station associated with the button

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■ Remote message waiting indicator - mess age waiting status lamp

automatically lights when a LWC message has been stored in the system for the associated extension

Attendant Routing Examples

The following examples outline how the Attendant Vectoring commands can be used to route calls in an attendant environment. For these examples, consider the following vectors and vector administration.

Assume the following attendant vectors (tenant partitioning is turned on):

Table 3. Attendant Vectoring Vectors

VDN 1999

vector 1

1. goto step 6 if time-of-day is all 12:00 to 13:00

2. queue-to attd-group

3. goto step 7 if que ue-fail

4. wait 999 secs hearing music

5. busy

6. route-to number 4000 with cov y if unconditionally

7. route-to number 93035381000 with cov y if unconditionally

1. queue-to attd-group

2. goto step 6 if queue-fail

3. announcement 9000

4. wait 999 seconds hearing music

5. disconnect after announcement 9001

6. queue-to hunt-group 1

7. goto step10 if q ueue-fail

8.wait 999 secs hearing ringback

9. busy

10. route-to number 93035381000 with cov y if unconditionally

VDN 2999

vector 2

VDN 3999

vector 3

1. goto step 7 if time-of-day is all 12:00 to 13:00

2. queue-to attd-group

3. goto step 7 if queue-fail

4. announcement 9000

5. wait 15 seconds hearing music

6. goto step 4 if unconditionally

7. queue-to attendant 6000

8. goto step 10 if queue-fail

9. wait 999 secs hearing ringback

10. route-to number 93035381000 with cov y if unconditionally

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Administration is as follows:

a. All stations are assigned TN 1 which is associated with attendant group 1,

VDN 1999, and music source 1

b. All trunk groups are assigned TN 2 which is associated with attendant

group 1, VDN 2999, and music source 2

c. All VDNs are assigned TN 3 which is associated with attendant group 2,

VDN 3999, and music source 3 d. Extension 4000 is assigned to a hunt group 1 e. Extension 6000 is assigned to an attendant console for direct access

Local Attendant Group Access Code

When a station dials the attendant access code, the call is redirected to vector 1. If it is lunch time, the call is sent to a hunt group and vector processing terminates. If it is not lunch time, the call is sent to attendant group 1. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller hears music from the music source assigned to TN 1 until an attendant answers the call. If the call cannot be queued, it is routed to a remote location with coverage and vector processing terminates. If the call is unanswered after 999 seconds in the attendant queue, the caller hears busy and vector processing terminates.

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NOTE:

The

route-to

command leaves vector processing as soon as the call is successfully routed. So, in the example above, if it is lunch time the call will route to the hunt group and all hunt group processing will then apply. If the group is assigned a queue and the call can be queued, it will be. If not, and

coverage criteria is met, the call will follow the hunt group’s coverage path. If the hunt group is in night service, the call will go to the hunt group’s night service destination. If the route-to command had indicated coverage “n”, the hunt groups coverage path would not have been followed and vector step 7 would apply.

Incoming Trunk Calls to Attendant Group

When a call is received on a trunk which has the attendant group assigned as the incoming destination or the call is addressed to the attendant group, the call is redirected to vector 2. The call is then sent to attendant group 1. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller will hear the announcement followed by music from the music source assigned to TN 2. If the call is unanswered after 999 seconds in the attendant queue, the caller is dropped after hearing an announcement and vector processing terminates. If queueing to the attendant fails, the call is queued to hunt group 1. If a member is available to take the call, it will be terminated to the member and vector processing terminates. If a member is not available and the call can be queued, it will be and the caller will hear ringback until a member answers. If the call is

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unanswered after 999 seconds in the hunt group queue, the caller hears busy and vector processing terminates. If the call cannot be queued, the call will be routed to the remote location and vector processing will terminate.

NOTE:

The main difference from scenario 1 is queueing the call to the hunt group rather than routing the call there. In this scenario, the call will not follow the

hunt group’s coverage path or night service destination.

Incoming LDN Calls

When a call is received for an LDN, the call is redirected to vector 3. If it is lunch time, the call is sent to attendant 6000. If the attendant is available, the call is answered and vector processing terminates. If the attendant is not available the call is placed into queue and the caller hears ringback until the attendant answers the call. If the call is unanswered after 999 seconds in the attendant’s queue, the call is sent to the remote location and vector processing terminates. If the call cannot be placed in attendant 6000’s queue, the call is routed to a remote location and vector processing terminates. If it is not lunch time, the call is sent to attendant group 2. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller will hear an announcement followed by music (from the music source assigned to TN 3) every 15 seconds. If the call cannot be queued, it is sent to attendant 6000.

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NOTE:

Vector 3 attempts to queue the call to attendant 6000. A

route-to

command could have been used also, but care should be taken since an attendant cannot be assigned a coverage path.

QSIG CAS

This example shows how you can use Attendant Vectoring with CAS.

CAS BRANCH

Suppose the customer would like to always play an announcement at a QSIG CAS branch before routing the call to the QSIG CAS main. An attendant VDN (assume 1000) would need to be administered in the QSIG CAS Number field at the branch instead of the number to the QSIG CAS main’s attendant access code (assume 303-538-0 with AAR access code 9). The following vector would play an announcement and then route the call to the QSIG CAS main.

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Table 4. QSIG CAS Vector

VDN 1000

vector 1

1. announcement 9000

2. route-to number 93035380 with cov y if unconditionally

Calls from a QSIG branch are sent to the main with the main’s attendant access code as the destination address so these calls are automatically attendant group calls. The VDN to which these calls get redirected will depend on the TN of the incoming trunk.

Night Station Service

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CAS MAIN

This example shows how you can make use of the Attendant Vectoring features for night service.

Administration is as follows:

Table 5. Night Station Service Vectors

VDN 4999

vector 4

1. route-to number 93035381000 with cov y if unconditionally

a. Trunk group 1 is assigned TN 2 which is associated with attendant group 1,

and night destination 4999

b. Trunk group 2 is assigned TN 1 which is associated with attendant group 2,

and night destination 5999

c. Extension 6000 is assigned to a station

d. System night service is on

VDN 5999

vector 5

1. route to number 6000 with cov n if unconditionally

2. route-to number 93035381000 with cov y if unconditionally

When a non-DID call comes in on trunk group 1, the call is redirected to VDN 4999 which routes it to a remote location.

When a non-DID call comes in on trunk group 2, the call is redirected to VDN 5999 which routes it to station 6000. If station 6000 is unavailable, the call will not

What’s New in DEFINITY ECS Release 8.2 Job Aid

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cover on station 6000’s coverage path. Vector processing will continue and route the call to a remote location.

NOTE:

When station night service is active, calls are processed according to the administered night destination for the trunk group, not the night destination for the associated TN (i.e., these are not destination had been assigned as have become attendant group calls and would be processed according to the partitions night destination.

Trouble Isolation: List Trace Command

Two new options for the list trace command allow customers and Tier 1 technicians to troubleshoot misdirected calls, trunking/routing problems, and call denials.

attendant group calls). If the night

attd

or left unassigned, the calls would

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■ list trace station

want to troubleshoot)

■ list trace tac

troubleshoot)

Execute the list trace command with the relevant option word.

■ To see all the list trace options, execute list trac e at the command line.

■ To redisplay the most-recently done trace, execute list trace previous at

the command line.

■ To cancel a trace in progress, press F7.

Diagnostic Procedure

nnnnn

xxxx

(where nnnnn is the number of the station you

(where xxxx is the identifier of the trunk you want to

WARNING:

DEFINITY release 8.2 does not record all denial events. Always check translation s befo re you e scal ate a prob lem .

For example, COR to COR restrictions are not recorded in the event log. If the event log does not have entries for the calling/called parties, check the COR translations.

1. Execute list trace station

nnnnn

or list trace tac

xxxx

from the comma nd

line. For tone traces (denial events) convert the call ID (cid) from decimal to

hexidecimal, and continue with the following steps.

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2. Execute the display events command from the command line. Search for

CATEGORYCATEGORY

denial

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3. Search the EVENTS REPORT for the problem.

Diagnostic Example: list trace to Diagnose

Intercept Tone (Denial)

In this example, the customer heard an intercept tone (denial of service). Execute list trace station

list trace station 51001

LIST TRACE

time data

11:58:57 active station 51001 cid 528 11:59:02 dial 9538 11:59:02 denial station 51001 cid 528 11:59:02 TRACE COMPLETE station 51001 cid 528

nnnnn

Convert 528 to hexidecimal (0x210) and execute display events CATEGORY

denial

Search for event data 2 for hexidecimal cid 210:

and make the test call from that station:

hexidecimal

cid to troubleshoot the

EVENTS REPORT

Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt

1343 Need higher FRL to route 6 210 02/11/11:59 02/11/11:59 1

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Diagnostic Example: list trace to Diagnose Fast

Busy (Reorder Tone)

In this example, no trunks were available in trunk group 1.

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Execute list trace station

list trace station 51001

LIST TRACE

time data

12:04:30 active station 51001 cid 531 12:04:32 dial 56001 12:04:32 reorder trunk-group 1 cid 531 12:04:032 TRACE COMPLETE station 51001 cid 531

nnnnn

and make the test call from that station:

Convert 531 to hexidecimal (0x213) and execute display events CATEGORY denial.

Search for event data 2 for hexidecimal cid 213:

EVENTS REPORT

Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt

1012 Destination Unavailable 6 213 02/11/12:04 02/11/12:04 1

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Diagnostic Example: list trace to Diagnose DID

not Ringing Correctly

In this example, the trace verifies the inbound digits from the network and traces DID trunk to VDN 52099, to vector 1, terminated to agent 51001.

xxxx

Execute list trace tac

list trace tac 7

LIST TRACE

time data

11:38:30 active trunk-group 79 member 1 cid 516 11:38:33 dial 52099 11:38:33 ring vector 1 cid 516 11:38:41 active station 51001 cid 516 11:38:41 TRACE COMPLETE station 51001 cid 516

and place the test call from the network:

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Diagnostic Example: list trace to Diagnose

Outpulsing Error

In this example, the trace verifies the outpulsing of incorrect digits to the central office (area code 303 is required). Trunk-group 81 member 1 outpulsed 5381788. The network rejected the call because it required a 10-digit number. The call did not complete, and the caller went on-hook.

nnnnn

Execute list trace station

list trace station 51001

LIST TRACE

time data

11:17:17 active station 51001 cid 522 11:17:20 dial 9538 11:17:20 term trunk-group 81 cid 522 11:17:21 dial 953817 11:17:21 seize trunk-group 81 member 1 cid 522 11:17:24 dial 95381788 11:17:24 outpulse done 5381788 11:17:32 active trunk-group 81 member 1 cid 522 11:17:34 idle station 51001 cid 522 11:17:34 TRACE COMPLETE station 51001 cid 522

and place the test call from the station:

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Diagnostic Example: list trace to Diagnose

Station not Ringing

In this example, the trace verifies the inbound DID call to x52001 is forwarded offnet and the trunk hung up.

nnnnn

Execute list trace station

list trace tac 7

LIST TRACE

time data

10:42:15 active trunk-group 79 member 1 cid 504 10:42:18 term station 52001 cid 504 10:42:18 call-forwarding 9538 10:42:18 term trunk-group 81 cid 504 10:42:18 call-forwarding 95381788 10:42:18 seize trunk-group 81 member 1 cid 504 10:42:21 call-forwarding 95381788 10:42:21 outpulse done 3035381788 10:42:30 idle trunk-group 81 member 1 cid 504 10:42:30 TRACE COMPLETE trunk-group 79 cid 504

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Diagnostic Example: list trace to Analyze Call

Coverage

In this example, the trace verifies the inbound DID call to x52002, no answer; rings x51002, no answer; 2010 no answer, 2010 (final point of coverage) continues to ring and then answers.

nnnnn

Execute list trace station

list trace tac 7

LIST TRACE

time data

10:21:03 active trunk-group 79 member 1 cid 512 10:21:06 dial 52002 10:21:06 ring station 52002 cid 512 10:21:16 no answer station 52002 cid 512 10:21:16 coverage station 51002 cid 512 10:21:32 no answer station 51002 cid 512 10:21:32 coverage station 2010 cid 512 10:21:47 no answer station 2010 cid 512 10:21:47 coverage cid 512 10:21:55 active station 2010 cid 512 10:21:57 idle station cid 512 10:21:57 TRACE COMPLETE trunk-group 79 cid 512

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Diagnostic Example: list trace to Analyze Trunk

Signaling Failure

In this example, the trunk wink was not received from the network. Notice there is no trunk seizure message and digits are not outpulsed. Check the

hardware error log for trunk group 2 errors indicating seizure failure.

list trace station 51001

time data

10:35:13 active station 51001 cid 1347 10:35:18 dial 9255 10:35:18 term trunk-group 2 cid 1347 10:35:23 dial 92556001 10:35:23 term trunk-group 2 cid 1347 10:35:38 idle station 51001 cid 1347 10:35:38 TRACE COMPLETE station 51001 cid 1347

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Diagnostic Example: list trace to Analyze ISDN

Call Rejection

In this example, the outbound ISDN call has been rejected by the network or far-end.

Note the ISDN SETUP message has been sent prior to the trunk seizure indicated by the CALL PROCEEDING message. However there is no CALL ALERTING message, indicating that the call was denied by the far-end and the trunk was dropped by the far-end.

list trace station 51001 time data

11:00:37 active station 51001 cid 1518 11:00:41 dial *06255 11:00:41 term trunk-group 11 cid 1518 11:00:44 dial *062556999 11:00:44 seize trunk-group 11 member 2 cid 1518 11:00:44 proceed trunk-group 11 member 2 cid 1518 11:00:44 idle trunk-group 11 member 2 cid 1518 11:00:46 idle station 51001 cid 1518 11:00:46 TRACE COMPLETE station 51001 cid 1518 9454

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Diagnostic Example: list trace to Display ISDN

Call Completion

In this example, the outbound ISDN call is completed. Note the ISDN ALERTING message was received followed by an active trunk

message indicating the called party answered.

list trace station 51001

time data

10:30:02 active station 51001 cid 1305 10:30:07 dial 9255 10:30:07 term trunk-group 11 cid 1305 10:30:09 dial 92556001 10:30:09 seize trunk-group 11 member 4 cid 1305 10:30:09 proceed trunk-group 11 member 4 cid 1305 10:30:09 alert trunk-group 11 member 4 cid 1305 10:30:18 active trunk-group 11 member 4 cid 1305 10:30:20 idle trunk-group 11 member 4 cid 1305 10:30:20 TRACE COMPLETE station 51001 cid 1305

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What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

NewHospitality-Related Features

Auto Selection Direct Inward Dial (DID) Numbers

■ Provides the capability to have the system automatically choose a number

among a list of available DID numbers to be assigned to a guest’s room upon check-in.

■ Useful for any hotel wishing to have direct dialing to rooms without

attendant intervention. It is unlikely to get a central office to assign DID numbers directly associated with a hotel’s room numbering plan.

■ Useful for hotels that wish to give guests a phone number that is not related

to the room number.

■ Invoked when a check-in is done from the switch (via a button on the

console) or remotely via a PMS system.

■ The switch assigns a DID number to the checked-in room from a list that is

administered as DID stations at the switch.

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Process

■ All calls made to the DID number are directed to the room’s extension as if

the room was called directly.

■ The Auto Digit Rotation for Direct Inward Dial feature uses x-ports to create

the XDIDs; thus, the effective station capacity of the system is reduced by the number of DIDs administered.

NOTE:

xdid assignments also count against the port count for the “port sensitive pricing.”

■ The Auto Digit Rotation for Direct Inward Dial feature increases hotel

guests’ security as they can publish their “phone number” without giving away their room number.

Example

When guests check in, they receive the 7- or 10-digit number associated with their DID number assignment.

■ Hotel personnel know the area code and office code to precede the DID

number to create the 7- or 10-digit public network number.

■ All outside calls to the guest use the 7- or 10-digit number associated with

that DID number.

■ The guests phone will ring and cover as if the room was dialed directly.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ From inside the hotel, either the room/extension number or the 2- to 5-digit

DID number may be used.

NOTE:

XDIDs that are unused will follow the coverage path. All xdids cover to voice mail so that they can get a recording that says nobody is checked in.

Administration

Coverage

■ XDID ports perform the Hunt-to function before coverage.

■ After hunting, coverage criteria for these calls is based upon the DID, but

the coverage points are based upon the hunted-to station (room).

■ The Hunt-to feature is modified so that calls placed properly to the DID

number route properly to the mailbox associated with the room’s extension (hunted-to number).

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63NewHospitality-Related Features

New field to activate DID assignment feature

■ A new field is added to the system-parameters hospitality form to activate

the Automatic DID assignment feature Automatic DID Assignment on Check-in?

— The field accepts only valid values of y or n, which indicates whether

the feature is active.

— The field defaults to n (no).

■ Whether the feature is administered from the switch-activated check-in or

from a PMS check-in depends on which check-in mode is active on the switch.

Enhance list station command to show hunt-to assignments

■ The list station command has a new field to display hunt-to assignments.

■ This field always shows regardless of whether the DID feature is assigned.

It is directly under the name field on line 2.

New button type xdid-view

■ New button type xdid-view is similar to the check-in button.

■ The system allows this button’s use whether the switch or a PMS

administers check-ins, to allow DID assignments to be looked up and changed at any time.

■ The button is allowed only on display sets.

■ When changed, the old DID, if it existed, is placed back into the queue.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ Use will only be allowed on a station with console permissions.

■ The DID can continue to be changed as long as y is pressed.

New Screens

add station 1014 Page 1 of X STATION

Extension: 1014 Lock Messages? n BCC: 0

Type: 6048D+ Security Code: ______ TN: 1 Port: _____ Coverage Path 1: ___ COR: 1

Name: __________________________ Coverage Path 2: ___ COS: 1

Hunt-to-Station: ____

STATION OPTIONS Loss Group: _ Data Module? n Personalized Ringing Pattern: 1

Speakerphone: 2-way Message Lamp Ext: 1014

Display Language? English Mute button enabled? y

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Page 2 of 3

VIP Wakeup Per 5 Minutes: ______

Dual Wakeup? y Daily Wakeup? y VIP Wakeup? y

Time of Scheduled Wakeup Activity Report: ______

Time of Scheduled Wakeup Summary Report: ______

Time of Scheduled Emergency Access Summary Report: ______

Length of Time To Remain Connected To Announcement: 30____ Extension To Receive Failed Wakeup LWC Messages: ______ Routing Extension On Unavailable Voice Synthesis: ______ Display Room Information in Call Display? n

Number of Digits in PMS Coverage Path: 3

HOSPITALITY

Room Activated Wakeup With Tones?

Announcement Type:

Automatic DID Assignment on Check-in? n

Number of Digits from PMS: 1

PMS Sends Prefix? y

Digit to Insert/Delete:

Call Detail Recording (CDR)

■ With Call Detail Recording (CDR), incoming calls to the DID port are

recorded as coming to the DID rather than the room’s extension number.

■ Outgoing calls are recorded as coming from the room’s extension number.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

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Call Processing

■ PMS can request a DID assignment from the switch in the check-in

message.

■ When the Automatic DID assignment feature is active and check-ins are

done from the PMS, the system assigns all check-ins received from the PMS a DID number from the list of XDID numbers.

— The number is chosen from the list in a FIFO manner. — The DID chosen is always the oldest number. — This number is sent back to the PMS in a new check-in message.

■ The new message is always sent if the DID feature is active, regardless of

whether the PMS requested a DID assignment.

■ The XDID port has the Hunt-to field filled in with the room extension.

■ Checkouts clear the Hunt-to field and return xdid, if there is one, to the free

list.

Switch check-in allows optional DID assignment

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65NewHospitality-Related Features

■ When the check is normally complete, then the number is displayed on the

set that is doing the check-in.

■ The display is changed to “CHECK-IN COMPLETE, DID=ddddd” where

ddddd is the DID assignment.

■ The XDID port has the Hunt-to field filled in with the room extension.

■ When the DID feature is active, hunt-to stations are treated as the called

station.

■ When the DID station number is called, the call hunts before coverage and

the hunted-to station is treated as though it was dialed directly.

■ Coverage applies as if from the hunted-to station.

■ Incoming calls use the COS and COR of the DID.

■ Outgoing calls use the room extension’s COS and COR.

Crisis Alert to Pager

The primary use of this feature is in addition to the Crisis Alert to an Attendant or Digital station.

■ It is not recommended to notify only a pager of the Crisis Alert due the

possibility of the paging message not getting immediate response.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ If a crisis alert call is originated in an emergency situation, a message will

be sent to a pager to notify the page of the extension and location where the emergency call was originated.

— The message begins with a customer administrable crisis code, then

the room number or extension and then the location, which can be the main telephone number or any type of location code.

■ Depending on the type of paging service, the Crisis Alert message may be

from 7 to 22 digits.

NOTE:

Important! Be aware that a crisis alert call will use from 2 to 4 trunks. This is because one trunk is used for the actual emergency call and 1 to 3 trunks are used to notif y the page r(s) de pending on the h ow many pagers are administered.

■ Not limited to a particular digital numeric pager and service but must adjust

the length of the main number field to fit the pager display.

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66NewHospitality-Related Features

■ The feature should already be administered in the ARS digit analysis table,

■ If a Crisis Alert situation occurs the pager will be alerted and display the

Administration

Administration of the Crisis Alert to Pager feature consists of the following:

■ Adds new fields on the Feature-Related SYSTEM PARAMETERS form.

■ New fields added to the CRISIS ALERT form.

■ When the alrt digit pattern is dialed a visual and audible alert is sent to all

if not a digit pattern must be selected, i.e. 911, and the call type must be set to “alrt”.

crisis alert code, the extension/room number and the main number, if one is entered, so that the pagee will know the location where the emergency call was originated.

— An administrable originating extension field that is the originating

extension for the alert call to a pager.

— A Crisis Alert Code field that is administrable by the customer for

identifying a crisis alert pager message.

■ Code is the first part of the alert message that is sent to a

pager, for example in the U.S. the code may be 911.

attendants and digital stations that have a crss-alert button assigned.

■ The Crisis Alert to a Digital Pager feature must be turned on using the Alert

Pager field on the CRISIS ALERT SYSTEM PARAMETERS form.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ When the Alert Pager field is turned on new fields appear, Originating

Extension, Crisis Alert Code, Retries, Retry Interval, Main Number, three pager numbers and three pin numbers.

■ The Originating Extension field requires a valid extension to be entered for

use as the extension originating the call to send a crisis alert message to a pager.

■ A crisis alert message sent to a pager needs to be identified, so the

customer can administer a code in the Crisis Alert Code field.

■ The Retries field allows the user to choose the number of times the system

tries to send out the alert message in case of an unsuccessful attempt.

■ The Retry Interval field allows an administrable time period between

retries.

■ The Main Number field is for entering a main phone number to the location

or a location code, up to 15 digits.

■ Three pager number fields are available for inputting up to a 15-digit

number.

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67NewHospitality-Related Features

— Required that one of the three pager number fields has a number

entered or the form cannot be submitted.

— The last three fields are for a pin number associated with each of the

pager number fields.

— The user has 15 spaces for entering the letter p, *, #, or digits in any

combination or the field can be left blank.

■ The p is for pause for timing purposes, so the system will wait

to send out the pin number and then wait after the pin number to send the message.

■ A pager number or the main number may be entered using

dashes to separate the digits, such as 123-456-7890.

■ Two fields for DTMF duration, Tone (msec) and Pause (msec), allow the

tone and pause time to be administered.

■ The tone time is the actual length of the DTMF tone out pulsed and the

pause time is the time between tones.

— These fields have a range of 20 to 2550 in milliseconds.

■ For CO type trunks, on the trunk form either the trunk Answer Supervision

Timeout field be set to 0 (zero) and the Receive Answer Supervision field set to y or make appropriate adjustment to the Answer Supervision Timeout with the Receive Answer Supervision field set to n.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

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FEATURE-RELATED SYSTEM PARAMETERS

SYSTEM PRINTER PARAMETERS System Printer Extension: Lines Per Page: 60 EIA Device Bit Rate: 9600

SYSTEM-WIDE PARAMETERS Switch Name:

MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group:

SEND ALL CALLS OPTIONS Send All Calls Applies to: station Auto Inspect on Send All Calls? n

UNIVERSAL CALL ID Create Universal Call ID (UCID)? N UCID Network Node ID:

CRISIS ALERT:Every User Responds? n

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68NewHospitality-Related Features

Alert Pager field turned off

change system-parameters crisis-alert CRISIS ALERT SYSTEM PARAMETERS

ALERT STATION Every User Responds? n ALERT PAGER Alert Pager? Y

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Alert Pager field turned on

change system-parameters crisis-alert CRISIS ALERT SYSTEM PARAMETERS

ALERT STATION

Every User Responds? n

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69NewHospitality-Related Features

ALERT PAGER

Originating Extension: 7768

Retry Interval (sec): 30

Alert Pager? y

Crisis Alert Code: 911

Retries: 5

Main Number: 303-555-0800

Pager Number Pin Number 1: 3035559001 1: 7614567890 2: 123456789012345 2: ppp1234567890pp 3: 123456789012345 3: ppp1234567890pp

DTMF Duration - Tone (msec): 100 Pause (msec): 100

Attendant receives alert

■ To receive the Crisis Alert message there must be at least one attendant

with a crss-alrt button administered. With the Alert Pager field turned on, the attendant will receive the correct alert.

Crisis Alert to Digital Station

Digital Station(s) receives alert

■ To receive the Crisis Alert message there must be at least one digital

display set with a crss-alrt button administered.

■ With the Alert Pager field turned on, any station with a crss-alrt button will

receive the correct alert.

Emergency call goes out on Cama trunk

■ When an emergency call is originated it will connect over a Cama trunk.

Multiple messages

■ If there are multiple crisis alert messages, each message is sent out to the

pager service in the order that they are initiated.

■ Emergency 911 call is not affected by message to pager.

■ Entry logged on the emergency log.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

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■ Result of attempt to pager sent to journal printer.

— The journal printer prints out the result, successful or unsuccessful,

of the final attempt of sending a message to the pager.

— Each pager number has status sent to the journal printer.

Hardware

■ Digital Numeric Pager

■ TN2182 - Tone Board/Call Classifier or TN744B, C.

■ Applies to all DEFINITY

Check In via the Hunt-To Feature

■ Check In via the Hunt-To Feature provides the user with the capability to

have the system automatically check in several related extensions with one check-in command. The check-in command can come from the user’s PMS, or can be an on-switch check-in from the attendant.

platforms.

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70NewHospitality-Related Features

■ This feature allows hotels that offer suite rooms with several phones to

Process

■ When a guest checks into a room, the PMS sends a check-in message to

■ The DEFINITY

■ With the suite check-in feature active, when a room phone is checked in,

■ The system will continue checking in stations until it encounters a station in

Administration

■ System optionThe Station Hunt Before Coverage option allows the

check in all the phones associated with that suite at once.

the DEFINITY

system.

system turns on the phone in the room by removing controlled outward restriction, adds the guest’s name to the station record, sets the coverage path, removes any LWC messages, and marks the room as occupied.

the system will look if there is a hunt-to extension associated with that station. If so, the system will also check in the station found in the hunt-to field.

the chain with a blank hunt-to field.

customer to choose that a call to a busy station will perform station hunting before going to coverage. This feature allows customers to have calls hunt to the other stations associated with their room (suite) before going to coverage, if the primary number called is busy.

■ To activate the Suite Check-in feature, the Suite Check-in? field on the

system-parameter hospitality form must be set to y.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ For a group of stations to appear as a suite, the primary extension (the

extension that the PMS will be passing to the switch in the check-in message) must have the secondary extension administered in its hunt-to field on the station form.

■ To have additional extensions associated with this suite, the user should

enter the next extension into the secondary extension’s hunt-to field. The final station in the hunt-to chain will have a blank entry in its hunt-to field, thus denoting the end of this suite.

■ If the Suite Check-in field is set to y, and a check-in message is received,

the extension sent in the check-in message will be checked in. If the extension to be checked in has an extension in it’s hunt-to field on the station form, that extension will be checked in as well.

■ To activate the Station Hunt Before Coverage feature, the “tation Hunt

Before Coverage? field on the system-parameters coverage form must be set to y. The system will check to see if there is a hunt-to station assigned to the busy station. If there is, the system will try to terminate to the hunt-to station before going to coverage. If the hunt-to station is busy as well, the system will continue hunting down the hunt-to chain. If all stations in the hunt-to chain are busy, the call will go to the principal's coverage.

■ When the DEFINITY

the message as well as any associated extensions (those found in the hunt-to chain) will be checked out. If the primary extension sent on a checkin, or any stations on the hunt-to chain are already in the checked in state,

the room will not be checked in, and the message “Room already Occupied” will be given. If the primary extension sent on a check-out, or any stations on the hunt-to chain are already in the checked-out state, the rooms will be checked out, and the message “Room already Vacant” is given.

Issue 1

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receives a check-out message, the extension sent in

71NewHospitality-Related Features

Changes to the hospitality form

change system-parameters hospitality page 3 of 3 HOSPITALITY ROOM STATES: Definition for Rooms in State 1: Rooms in State 1 Definition for Rooms in State 2: Rooms in State 2 Definition for Rooms in State 3: Rooms in State 3 Definition for Rooms in State 4: Rooms in State 4 Definition for Rooms in State 5: Rooms in State 5 Definition for Rooms in State 6: Rooms in State 6

HOSPITALITY FEATURES Suite Check-in ? n

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Changes to the system-parameters coverage-forward form

change system-parameters coverage-forwarding page 1 of 2

SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _

Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _

Coverage - Caller Response Interval (seconds): _

Threshold for Blocking Off-Net Redirection of Incoming Trunks Calls: 1

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72NewHospitality-Related Features

COVERAGE

FORWARDING

External Coverage Treatment for Transferred Incoming Calls? _

Keep Held SBA at Coverage Point? _

Immediate Redirection on Receipt of PROGRESS Inband Information? _

Maintain SBA At Principal? _

QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? _

Station Hunt Before Coverage? n

Call Forward Override? _

Coverage After Forwarding? _

What’s New in DEFINITY ECS Release 8.2 Job Aid

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New Mobility-Related Features

X-Station Mobility (DECT)

Issue 1

April 2000

73New Mobility-Related Features

■ X-Station Mobility Feature allows phones remoted over a trunk interface to

be controlled by DEFINITY

■ Accomplished by administering a station record for each station to be so

as if they were directly connected to it.

controlled as of type X-mobile.

■ X-mobile stations have additional administration information further

describing the capabilities of the remote station.

■ Each X-mobile station has a Trunk Group associated with it.

■ If the call or other signal needs to be sent to it, DEFINITY

uses the

associated D-Channel to communicate with the remote terminal.

■ When a call arrives over a D-Channel that carries X-mobile traffic, that call

is analyzed to check if an X-mobile remote station originated it.

— If it did, then the call is associated in call processing as an internally

originated call from the local X-mobile station.

— Allows a large number of DEFINITY

system features to work for

the remotely controlled station, including bridging.

■ Used to provide DEFINITY

system feature integration with wireless

handsets.

■ DEFINITY

Wireless DECT Release 2.0 uses this capability to field a

competitive wireless offering.

Administration

Enabling X-Station Mobility

■ New field Maximum XMOBILE Stations is created on the Customer

■ When this field is set to 0, the feature is disabled.

■ It is only possible to set the field to N > 0 if the system is administered as

■ This customer option is disabled by default for new R8 systems and for

Options form and defaults to 0.

R8 or later.

older systems that upgrade to R8.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Change system-parameters customer-options

change system-parameters customer-options Page 1 of 5

OPTIONAL FEATURES

G3 Version: V8 Maximum Ports: 0 Location: 1 Maximum XMOBILE Stations: 0 Abbreviated Dialing Enhanced List? N CAS Branch? n Access Security Gateway (ASG)? n CAS Main? n Analog Trunk Incoming Call ID? n Cvg Of Calls Redirected Off-net? n A/D Grp/Sys List Dialing Start at 01? n DCS (Basic)? n Answer Supervision by Call Classifier? N DCS Call Coverage? N

Administering X-mobile Stations

■ The station administration form changes to allow the station type of

XMOBILE.

■ An X-mobile station has the following new fields:

Issue 1

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74New Mobility-Related Features

Field Range Default Description

Trunk Group 1 to Max Trunk Groups 1 The trunk group to be

signaled MW Type NONE, DISP[LAY] NONE Update X-mobiles Display for MWI Length of Display 1, 2 1 Number of lines in

the display

■ If the station type is changed to be non-xmobile, then all other fields are the

same as for 2500 series stations.

Change station

change station 3000 Page 1 of 3 STATION

Extension: 3000 Lock Messages? n BCC:0 Type: XMOBILE Security Code: _______ TN: 1 Coverage Path 1: ___ COR: 1

Name: Jeff’s Mobile Coverage Path 2: ___ COS: 1

Mobility Trunk Group: 1 Message Lamp Ext: 3000 Message Waiting Type: NONE Length of Display: 1

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Ter mi na l Typ e

■ Setting the type in the station screen to XMOBILE will identify an X-mobile

station.

Signaling Group administration

■ New field X-Mobility/Wireless Type is added to the signaling group form to

indicate the type of X-mobile endpoints allowed for it (DECT or NONE).

■ The default for the field is NONE.

Add signaling-group

add signaling-group 1 Page 1 of 5 SIGNALING GROUP

Group Number: 1 Associated Signaling? y Max number of NCA TSC: 0 Primary D-Channel: 01b1216 Max number of CA TSC: 0

Trunk Group for NCA TSC: Trunk Group for Channel Selection: 1 X-Mobility/Wireless Type: DECT Supplementary Service Protocol: a

Issue 1

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75New Mobility-Related Features

Signaling

Description

■ The X-Station capability is turned off unless specifically enabled in the

special applications form.

■ ISDN PRI is modified to allow INFO messages with Display Information

Elements to be sent at any time.

■ ISDN PRI is also modified to allow INFO messages with Keypad Facility

Information Elements to generate DTMF when the special application is enabled.

■ The X-mobile station is treated as an analog station in terms of feature

interactions except as noted in previous requirements.

■ When a call comes into a station administered to be X-mobile, the software

checks for a trunk group associated to the station.

— It then signals the call to that station using that trunk group.

■ Very similar to how incoming calls are handled for BRI stations.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ When a call comes in from a trunk group marked as having X-mobile

endpoints, the SETUP message is checked for a CALLING PARTY NUMBER Information Element.

— If present, and if it matches the extension of a station marked as X-

mobile, that call is re-stimulated as an internal call originating from the X-mobile station.

Calling Capabilities

■ Administration of an X-mobile station allows an administrator to customize

call options, based on the parameters for an analog station.

Call Detail Recording

■ A Call origination from an X-mobile WT is present in the CDR as a call

origination from the X-mobile station.

■ A Call Termination to an X-mobile WT presents as a call termination to the

X-mobile station in the CDR.

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76New Mobility-Related Features

Xmobile to Trunk mapping

■ No limit to the number of X-mobile stations that can be supported per Trunk

Group.

Call Coverage

■ The X-mobile station is allowed to cover calls not answered by the X-

mobile, either Ring No Answer or Subscriber Absent, when coverage is administered for the X-mobile station.

NOTE:

If remote coverage is administered for an X-mobile station, it then must be the last point of coverage.

Capacity Constraints and Feature Limitations

■ The X-Station Mobility works only when stations are remoted over ISDN

trunks.

■ An X-mobile station counts as wired DEFINITY

limits and configuration consideration.

Memory Impact of Capacity Changes

station in terms of station

■ The X-mobile capability is administered on the station admin screen

■ It is implemented in such a way as to

increase the memory required on

not

a per station basis.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Scenarios

Issue 1

April 2000

77New Mobility-Related Features

■ All feature operations are intended to work exactly as if the X-mobile

station were directly connected to the DEFINITY

■ Analog type feature operation were chosen, since most wireless terminals

support only flash operations and are not multi-appearance or context sensitive.

■ In almost all cases, the operation expected for an X-mobile station is

identical to a similarl y adm ini ster ed anal og statio n.

XStation Mobility (MWL)

■ Allows the DEFINITY

connected to the DEFINITY wired stations.

■ The handset may have bridged appearances on wired terminals and thus

be able to use DEFINITY pickup.

■ Icon-based message waiting update is also supported.

■ Achieved by using the DEFINITY

Hardware (AWOH) capability and extending it to actual signal remote points.

System.

system to control and manage handsets not directly

system as if they were directly connected

system features like call forwarding and call

system’s Administration Without

Description

■ When a call comes into a station administered to be X-Mobile, the software

checks for a trunk group associated to the station.

■ It then signals the call to that station using that trunk group.

— Similar to how incoming calls are handled for BRI stations.

■ MWI Activation and Deactivation messages are exchanged between the

DEFINITY

system and the DAS to update MW status on the X-Mobile

WTs.

■ Upon successful location registration of an X-Mobile WT, the DAS sends a

location registration indication message to the DEFINITY

system.

— Sends back an MWI Activation or Deactivation message back to the

DAS to refresh the X-Mobile WT’s MW status.

■ Depending on the level of support on the X-Mobile WT, a detach indication

may be sent to the DEFINITY

system indicating that the WT has left the

system.

— The DEFINITY

system ignores this indication until further definition

of this capability is available.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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NOTE:

If the X-Mobile trunk does not return alerting, and instead returns a disconnect or release, the DEFINITY next coverage point, if administered.

If the next coverage point is not administered, DEFINITY software disconnects ringback tone and present busy tone.

On an ISDN interface, after XX se conds of busy tone, a disconnect with cause SUBSCRIBER ABSENT (17) is passed if the originator was ISDN.

Issue 1

April 2000

system software advances to the

system

78New Mobility-Related Features

■ Allows phones remote over a trunk interface to be controlled by the

DEFINITY

■ Accomplished by administering a station record for each station to be

system as if they were directly connected to it.

controlled as type X-Mobile.

■ These X-Mobile stations have additional administration information further

describing the capabilities of the remote station.

■ Each X-Mobile station has an associated Trunk Group.

■ If the call or other signal needs to be sent to it, the DEFINITY

system uses

the associated D-Channel to communicate with the remote terminal.

■ When a call arrives over a D-Channel which carries X-Mobile traffic, that

call is analyzed to check if an X-Mobile remote station originated it.

— If it was, then the call is re-associated in call processing as an

internally originated call from the local X-Mobile station.

— Allows a large number of DEFINITY

system features to work for

the remotely controlled station, including bridging.

■ Icon-based message waiting enables X-Mobile WT users to check for

messages while idle instead of the display-based message waiting feature that only informs status while on a call.

— When message is waiting at an idle X-Mobile WT, its switch-hook

icon flashes.

■ Both types of message waiting indication can co-exist in a system.

Administration

Enabling X-Station Mobility

■ New field Maximum XMOBILE Stations is created on the Customer

■ When this field is set to 0, the feature is disabled.

■ It is only possible to set the field to N > 0 if the system is administered as

Options form and defaults to 0.

R8 or later.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ This customer option is disabled by default for new R8 systems and for

older systems that upgrade to R8.

Change system-parameters customer-options

change system-parameters customer-options Page 1 of 5

OPTIONAL FEATURES

■ The station administration form is changed to allow the station type of

XMOBILE.

■ An X-Mobile station has the following new fields:

Issue 1

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79New Mobility-Related Features

Field Range Default Description

Trunk Group 1 to Max Trunk Groups 1 The trunk group to

be signaled

Message Waiting Type NONE, DISP[LAY],

ICON

ICON Update X-Mobile

Display for MWI

Length of Display 1, 2 1 Number of lines in

the display

■ All other fields are the same as for 2500 series stations.

Change station

change station 3000 Page 1 of 3

Extension: 3000 Lock Messages? n BCC: 0 Type: XMOBILE Security Code: _______ TN: 1 Coverage Path 1: ___ COR: 1 Name: Vorry’s Mobile Coverage Path 2: ___ COS: 1

Mobility Trunk Group: 1 Message Lamp Ext: 3000 Message Waiting Type: ICON

Length of Display: 1

STATION

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Station form indicates MWI update type

■ The Message Waiting Type field on the station form indicates the mode of

MWI update to the WT.

■ The MWI activation/deactivation message is used when the field is set to

ICON.

■ The MW is attached to the end of the display line during an incoming or

outgoing call if the field is set to DISP.

■ No MWI update is sent if the field is set to NONE.

Mobility Trunk Group field on station form changes

■ This Mobility Trunk Group field is updated dynamically.

■ If the field is changed through the change command instead of the add

command, the following warning message appears on the SAT:

Overriding this field may cause failure in delivering incoming calls to this station.

Issue 1

April 2000

80New Mobility-Related Features

■ In a multiple DAS configuration, the Mobility Trunk Group field may change

without user intervention after the last form submittal.

■ As an X-Mobile WT roams among the DASs, it sends a location registration

indication message to the DEFINITY

system through the signalling link of

the trunk group associated with the particular DAS.

■ This informs the DEFINITY

system to deliver incoming calls to the sta tio n

through the updated trunk group’s signalling link.

— If this is overridden, incoming calls may be sent to a DAS that the X-

Mobile WT is not currently registered to.

Signaling Group administration

■ New field has been added to the signaling group form to indicate the type

of X-Mobile endpoints allowed for it (DECT or NONE).

■ The default for the field is NONE.

add signaling-group

add signaling-group 1 Page 1 of 5 SIGNALING GROUP

Group Number: 1 Associated Signaling? y Primary D-Channel: 01b1216 Max number of CA TSC: 0 Trunk Group for NCA TSC: Trunk Group for Channel Selection: 1 X-Mobility/Wireless Type: DECT Supplementary Service Protocol: a

Max number of NCA TSC: 0

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ If the administered software version is V5 or earlier this feature cannot be

enabled.

■ The only form that includes new fields is the signaling group form. The new

field is defaulted to none on upgrades.

■ The feature must be enabled from the customer options screen. If number

of X-Mobile Stations is set to N > 0, then X-Station Mobility is enabled for this system.

■ X-Mobility functionality requires that ISDN PRI is also enabled.

Capacity Constraints and Feature Limitations

■ The X-Station Mobility only works when stations are remote over ISDN

trunks.

■ An X-Mobile station counts as a wired DEFINITY

of station limits and configuration consideration.

Call Processing

Issue 1

April 2000

system station in terms

81New Mobility-Related Features

Basic Call Termination

■ A call for an X-Mobile station looks up the current trunk group associated

with the X-Mobile station.

■ It then extends the call over the trunk group to the remote station.

NOTE:

For PRI trunks, this involves sending a setup message with a calling party number and a called party number indicating the extension number of the X-Mobile WT.

Basic Call Origination

■ A call from an X-Mobile station appears to DEFINITY

Processing to have been locally originated by that station.

■ DEFINITY

associates call origination to X-Mobile stations by analyzing the CALLING PARTY NUMBER Information Element in the SETUP message received over an ISDN trunk marked as having X-Mobile endpoints and matching the number with the extension of an X-Mobile station.

NOTE:

The X-Mobile station is modeled as an analog station as far as a

DEFINITY

system’s internal call structures are concerned. The calling party number is the X-Mobile station’s extension number. Digit modification is not required.

system Call

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Flash Operation

■ If an INFO message containing a KeyPad Facility Information Element of

the value 0x15 or values 0x1B, 0x48, the message is interpreted as a Flash-hook operation from the remote station.

NOTE:

These values are defined by the ETSI DECT GAP standard and the RCR-28 PHS standard.

Bridged Appearances

■ An X-Mobile station can have bridged appearances on wired stations, or be

a bridged appearance of a station.

— Those bridge appearance status LEDs reflect the status of the X-

Mobile station.

■ The X-Mobile station is able to bridge on or off calls at will, just like any

bridge of a directly connected wired station.

Issue 1

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82New Mobility-Related Features

NOTE:

When a wired phone has a bridged appearance of an X-Mobile, it is an analog bridge.

When the X-Mobile is a bridge of another phone, it is a digital button bridge.

Call Progress Tones

■ When an X-Mobile station is on a call, the DEFINITY

local call progress tones for that call

— Dial Tone — Alerting — Coverage Tone —Busy — Re-order — Custom Alert — Call Waiting Tone — Call Prompting Tone — Confirmation Tone

system provides

— Stutter Dial Tone

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Display

■ When an X-Mobile station is ringing or active, an ISDN Info message is

used to update its display whenever appropriate.

Issue 1

April 2000

83New Mobility-Related Features

■ The display for an X-Mobile station is limited compared with standard

DEFINITY

■ The length is limited to 15 characters.

■ Other than the optional message waiting indication, display information is

system displays.

limited to calling/called party names or numbers.

■ There are no redirection indications nor conference displays.

Called Party Name

■ When an X-Mobile station calls another party, the DEFINITY

provides to the X-Mobile WT the name administered for the called party via an ISDN info message.

system

Connected Party

■ When call processing would normally update a station’s display with text

information (such as the connected party), it sends that information to the X-Mobile station in an INFO message contained in a DISPLAY Information Element.

Calling Party Number

■ Calling Party Number is sent to the X-Mobile station when available.

The calling party number is not displayed when the number is restricted from

display as defined by DEFINITY

system translation.

X-Mobile to Trunk mapping

■ There is no limit to the number of X-Mobile stations that can be supported

per Trunk Group.

NOTE:

The number of simultaneous calls supported by the interface is limited to the number of trunks assigned to an X-Mobile trunk group.

Call Coverage

■ The X-Mobile station is allowed to cover calls not answered by the X-

Mobile, either Ring No Answer (RNA) or Subscriber Absent, when coverage is administered for the X-Mobile station. An X-Mobile station is also allowed to be a coverage point.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Calling Party Name

■ The X-Mobile station sends the calling party name information in a

DISPLAY Information Element whenever normal call processing for that station would update the display of the station to indicate the calling party.

NOTE:

After connect, an INFO message overrides the handset operation of the display in order to keep the handset display current.

Call Transfer

■ When an X-Mobile station indicates a flash during a call, it is treated as

initiating a transfer operation.

■ The operation is defined by DEFINITY

transfer from an analog phone.

NOTE:

Transfer is completed with an onhook button press.

April 2000

system’s standard operation for

Issue 1

84New Mobility-Related Features

Call Forward

■ An X-Mobile station is allowed to activate and deactivate call forwarding

(all, busy, don’t answer) just as if it were a directly connected station.

■ The remote station state is used to determine if call-forwarding criteria are

met.

■ If the remote station is busy, then busy criteria is met.

■ If the remote station does not answer the call, RNA criteria is met.

Ter mi na l Typ e

■ Setting the type in the station screen to XMOBILE will identify an X-Mobile

station.

Calling Capabilities

■ Administration of an X-Mobile station allows an administrator to customize

call options, based on the parameters for an analog station.

DTMF Generation

■ When an X-Mobile station is on a call, and INFO messages are received

indicating KeyPad numeric button pushes, DTMF is generated on the call.

NOTE:

Digits are stimulated as CP_DIGITS to the Callp, which eventually are translated to ESIG_EXDs and invoke gm_esig to generate DTMF tone.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Call Progress Tones to Remote Party

■ When a party dials to an X-Mobile station, the DEFINITY

ring-back, busy, or re-order tone as appropriate.

■ If the remote party is put on hold by the X-Mobile station, hold tone or

music on hold is provided as administered for the system.

Call Waiting

Issue 1

April 2000

system provides

85New Mobility-Related Features

■ When a call arrives for an X-Mobile station, and Call Waiting is

administered, Call Waiting Tone is applied, as defined by the DEFINITY

system’s operation for call waiting for analog phones.

Conference

■ If an X-Mobile station has initiated a second call by a previous flash

operation and the third party has answered the second call, then a flash operation will conference all three parties.

■ Another flash operation by the X-Mobile station will DROP the last added

party.

■ A Disconnect indication from the X-Mobile station while on a conference

will leave the remaining parties connected and idle the X-Mobile station.

■ The operation is defined by DEFINITY

’s treatment for conference by an

analog station.

NOTE:

Applies only to second (inquiry) calls originated by the X-Mobile, it does not apply to call waiting calls.

Call Park/Answer Back

■ An X-Mobile station is able to park its current call after a flash operation in

the normal method by feature access code.

■ An X-Mobile station is able to answer a parked call by using the Answer

Back feature access code.

Call Shuttle

■ If administered, an X-Mobile station is alerted via call waiting tone when

another incoming call arrives for it while the X-Mobile station is on a call.

■ The X-Mobile station can accept the second call via a flash operation.

— This will put the first party on soft hold.

■ Subsequent flash operations will shuttle between the second and first

parties.

■ A disconnect operation in this case, where a party is being soft held, results

in clearing the current call, and recalling the X-Mobile station to attempt to reconnect the soft held party.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Display-based Message Waiting Indication

■ All text information sent to an X-Mobile station contains information

indicating a message is waiting for it, if the station is marked as having a message waiting.

■ Noted by an MW at the end of the display line.

■ Content of the string is administerable.

NOTE:

The display IE is used to indicate message waiting indication and is sent anytime the display updates.

Distinctive Ringing

■ All calls presented to the X-Mobile station as internal calls use a numbering

plan code of 0x30 (network specific) in the calling party IE.

■ For external calls, the numbering plan code is one of the standard public

numbering plan values.

Issue 1

April 2000

86New Mobility-Related Features

■ As an example, 0x21 is national ISDN.

Send All Calls

■ Able to activate send all calls for itself by feature access code.

Terminating Extension Groups

■ Allowed to be a member of a terminating extension group.

Hunt Group

■ An X-Mobile station is allowed to be a member of a hunt group.

Coverage Answer Group

■ An X-Mobile station is allowed to be a member of a coverage answer

group.

Abbreviated Dial

■ An X-Mobile station is allowed to use its station abbreviated dial lists and

system abbreviated dial lists.

Call Pickup

■ An X-Mobile station is allowed to be in a Call Pickup Group.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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Process

Idle X-Mobile WT’s switch-hook icon flashes when message is waiting

Issue 1

April 2000

87New Mobility-Related Features

■ When a message is left for an X-Mobile Station either through a messaging

adjunct (for example, INTUITY™ AUDIX

) or one of the DEFINITY®

system-based features (for example, Leave Word Calling), the X-Mobile

WT’s message status indication is updated immediately.

■ If the X-Mobile WT is idle, the switch-hook icon flashes.

■ If the X-Mobile WT is offhook on a call, then the switch-hook icon starts

flashing immediately after it goes onhook.

■ The DEFINITY

system sends an MWI Activation message to the corresponding DAS whenever there is a change in the number of messages waiting at the X-mobile station resulting in one or more messages waiting for the user.

■ Depending on the type of message ser ver, the message may not be sent

with every change in status unless it results in a change in the indicator to an on-state.

■ The number of messages field in the MWI activation message is always set

to 1 regardless of the number of messages.

■ The MW status is stored locally on the X-Mobile WT.

■ It starts flashing the switch-hook icon immediately after the station goes

onhook.

■ The MWI Activation message is sent to the control link that the DEFINITY

system received the last location registration indication from the X-Mobile WT.

■ This should handle the configuration where more than one DAS are

connected to the DEFINITY

■ Idle X-Mobile WT’s switch-hook icon remains off when no message is

waiting.

■ When a message is deleted from an X-Mobile Station resulting in no more

message waiting for the station, the flashing switch-hook icon on the idle XMobile WT is turned off immediately. If the X-Mobile WT is offhook on a call, the switch-hook icon will not flash after the station goes onhook.

■ DEFINITY

sends an MWI Deactivation message to the corresponding DAS whenever there is a change in the number of messages waiting at the X-mobile station resulting in no more messages waiting for the user.

■ Depending on the type of message ser ver, the message may not be sent

with every change in status unless it results in a change in the indicator to an off-state.

■ The number of messages field in the MWI Deactivation message is always

set to 0.

■ The MW status is stored locally on the X-Mobile WT.

What’s New in DEFINITY ECS Release 8.2 Job Aid

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■ It will not flash the switch-hook icon after the station goes onhook.

■ MWI operation follows ASN.1 specification in ETS 300 745-1.

■ MWI Activation/Deactivation messages are conveyed through FACILITY

messages.

■ The DEFINITY

system sends the MWI Activation/Deactivation messages

in a connectionless mode through the ISDN FACILITY messages.

— This type of message does not require an associated call. — Call reference value is always set to 0x00.

Interface supports immediate mode only

■ The DEFINITY

■ The messages are sent immediately upon a change in the number of

message waiting at the X-mobile station.

■ Depending on the type of message ser ver, the message may not be sent

with every change in status unless it results in a change in the indicator state.

system supports the immediate mode MWI only.

Issue 1

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88New Mobility-Related Features

■ Does not retransmit the MWI status during a call origination.

■ The deferred or combined modes are not supported.

■ The DEFINITY

■ Upon successful location registration, the X-Mobile WT’s MW status is

system refreshes MWI status during location registration.

refreshed.

■ While idle, its switch-hook icon starts flashing if one or more messages are

waiting at the station.

■ After successful location registration with the X-Mobile WT, the DAS sends

a location registration indication message to the DEFINITY

■ Upon receipt of the message, the DEFINITY

Activation or Deactivation message back to the DAS depending if message is waiting at the WT.

Memory Impact of Capacity Changes

■ The X-Mobile capability is administered on the station admin screen.

■ There is a moderate user manager memory impact.

Maintenance

system.

system sends an MWI

Status Station

■ An X-Mobile station will display switch-hook state and connected port

information.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

■ The display is the same as a standard analog station with one exception.

■ When the station is onhook, the port field is blank.

■ When the station is offhook the port field contains the identity of the

connected ISDN trunk port.

DEFINITY® refreshes MWI hourly

■ The DEFINITY

on a time available basis.

■ It limits the refresh rate to no more than 6 MWI messages per second.

■ The foreground traffic is assumed to be negligible as the refresh is run at a

time available basis.

■ At this rate, the DEFINITY

case MWI message handling capacity of 6 MWI messages per second.

Signaling

■ ISDN PRI is modified to allow INFO messages with Display Information

Elements to be sent at any time.

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April 2000

system runs an hourly MWI refresh (also known as audit)

system does not overload the DAS’s worst

89New Mobility-Related Features

■ ISDN PRI is also modified to allow INFO messages with Keypad Facility

Information Elements to generate DTMF when the feature is enabled.

■ The X-Mobile station is treated as an analog station in terms of feature

interactions except as noted in previous requirements.

Call Detail Recording

■ A Call origination from an X-Mobile WT appears in the CDR as a call

origination from the X-Mobile station.

■ A Call Termination to an X-Mobile WT appears as a call termination to the

X-Mobile

Performance Impact

■ There is a minimum impact on performance (similar to a BRI call).

■ When a new call is originated from a trunk group marked as allowing X-

mobility , it is analyzed to check if the origination is from an X-Mobile station.

— If it is, the origination is treated as a local station origination. — The check yields the UID of the X-Mobile station if successful, the

additional processing is minimal.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Scenarios

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90New Mobility-Related Features

■ All feature operations are intended to work exactly as if the X-Mobile

station were directly connected to the DEFINITY

■ Analog-type feature operation was chosen, since most wireless terminals

system.

support only flash operations and are not multiappearance or context sensitive.

■ In almost all cases, the operation expected for an X-Mobile station is

identical to a similarl y adm ini ster ed anal og statio n.

■ All flash (recall) operations behave identically to an analog station

administered for flash answer back, including those that result in reorigination.

■ In case of far-end (forward) disconnect, an X-Mobile station is forced

onhook; therefore, there is no possibility of re-origination or hearing of tone (busy or intercept) after a far-end drop, as happens when a wired analog station remains offhook.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Telephony Applications - International

Reset Shift Call

When a station call is made to a busy station, reset shift dial tone, called second dial tone by the Japanese PBX manufacturers, is heard. During reset shift dial tone, a single digit may be entered, which replaces the last digit of the originally dialed extension, and the call is offered to the new station.

The length of the reset shift dial tone is administrable on a system basis and should have a range of 0-255. It is normally set to 10 seconds. Japanese PBXs can give this tone for up to 1 or 2 minutes before reverting to busy tone. If call coverage is supplied for the incoming number, the call goes to coverage as normal. If the coverage path is busy, the reset shift dial tone is heard and a single digit may be entered as described above. This feature is only active for station to station calls, not for incoming or outgoing calls. More specifically, the originator and destination of the call must both be stations connected to the DEFINITY system. In DCS or QSIG environments, both stations need not be connected to the same DEFINITY Operation for transfer and conference is similar. If, while one is setting up a conference or transfer, the dialed party is busy, reset shift dial tone is heard and an opportunity is provided for a last digit reentry as on a normal call.

system, but must be on the same DCS or QSIG networks.

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91Telephony Applications - International

NOTE:

Multi-function analog terminal (MFAT) sets do not receive reset shift dial tone.

Performance Impact

This feature uses a port on a tone detector the entire time that a station is offhook and listening to reset shift dial tone. This means that whenever this feature is assigned, additional tone detector circuit packs may be needed. The number of additional tone detector circuit packs will vary depending on the following things:

■ The percentage of calls that encounter busy.

■ The average length of time that station set users will wait, listening to reset

shift dial tone, before they dial a digit.

■ The administered maximum duration of reset shift dial tone.

Requirements

■ TN2182 tone/clock circuit pack, any suffix or vintage, or

■ TN780 tone/clock circuit pack, vintage 2 or later.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

This feature applies to all hardware platforms.

NOTE:

Since Japan does not have regulations on the characteristics for reset shift dial tone, users require training to properly identify the tone that DEFINITY people with limited dexterity, the timer associated with this feature is set to a large value, to give such users enough time to press the extra digit.

Call Processing

Reset shift feature operation

Play reset shift dial tone on busy calls if:

■ A station or attendant originates a call, and

■ The dialed endpoint is in the dial plan and is one of the following types:

ECS uses for this feature. If the PBX is being used by

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92Telephony Applications - International

1. Station extension (extension)

2. Prefixed extension (pextension)

3. AAR (aar)

■ The destination uses out-of-band signaling — either CCMS or ISDN trunk

signaling — to signal “busy” back to the caller, then the calling set will receive reset shift dial tone.

Out of band signaling operation

Play reset shift dial tone on busy calls for non-ISDN trunks that use out of band busy signaling. This includes DCS trunks using out of band signaling such as X.25 or TCP/IP. Subsequent reset shift dial attempts if a user receives reset shift dial tone, enters a single digit, and the resulting destination is busy, the calling set will receive reset shift dial tone again and restart the reset shift timer.

Turn off special dial

The PBX turns off reset shift dial tone when it receives a dialed digit from the station user. If a station user is listening to reset shift dial tone and the Reset Shift Timer expires, the station user receives busy tone.

NOTE:

The reset shift timer can be set to 0, in which case busy tone is sent instead of reset shift dial tone.

Maintain previous operation

When Reset Shift Timer field on systems parameter form is set to 0, operation will revert as if the Reset Shift Call Feature was not implemented.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

555-233-754

Administration

Initial Administration

To administer the reset shift call feature on a DEFINITY® system where it was not previously used, the following procedure should be utilized:

1. In order to fully use the reset shift call feature, station extensions should be assigned with contiguous numbers for groups of users. Thus, users with similar job functions should have extensions that differ by only the last digit.

2. Set the Reset Shift Timer (seconds): field on the system parameters form to a value other than 0. The value entered in the Reset Shift Timer (seconds): field is the number of seconds that reset shift dial tone will be audible before busy tone is heard.

Removing Administration

To disable the reset shift call feature on a DEFINITY® system where it is active, set the Reset Shift Timer (seconds): field in the system parameters form to 0.

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93Telephony Applications - International

Timer administration

The system parameters features form has a new field for setting the reset shift call timer. The new field is called Reset Shift Timer (seconds). The timer will have a range between 0-255.

On an upgrade from a previous release to R8, the Reset Shift Timer field defaults to 0, disabling the feature.

The Reset Shift Timer (seconds): field is on the feature related system parameters form. It specifies the number of seconds that a station user can listen to reset shift dial tone and have the opportunity to launch a new call by pressing a single digit.

What’s New in DEFINITY ECS Release 8.2 Job Aid

New Switch and Adjunct Support

change system-parameters features Page 5 of 10 FEATURE-RELATED SYSTEM PARAMETERS

Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties with Public Network Trunks: 6 Auto Hold? n

Conference Parties without Public Network Trunks: 6 Attendant Tone? y

Night Service Disconnect Timer (seconds): 180 Bridging Tone? n

Unanswered DID Call Timer (seconds): ____ Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Special Dial Tone? n

Reset Shift Timer (seconds): 0

Station Call Transfer Recall Timer (seconds): 0

DID Busy Treatment: tone

Abort Conference Upon Hang-Up? n Abort Transfer? n

DISTINCTIVE AUDIBLE ALERTING

DTMF Tone Feedback Signal to VRU - Connection: _ Disconnection: _

555-233-754

Short Interdigit Timer (seconds): 3 Conference Tone? n

Long Hold Recall Timer (seconds): 160

Allow AAR/ARS Access from DID/DIOD? _

Allow ANI Restriction on AAR/ARS? _ Transfer Upon Hang-Up? n

7405ND Numeric Terminal Display? n 7434ND? n

Internal: 1 External: 2 Priority: 3

Attendant originated Calls:_ ________

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94Telephony Applications - International

NOTE:

Japan does not have national regulations covering the cadence, frequency, or level of the reset shift dial tone. However, the de-facto standard is to mimic Japanese PBX operations.

Reset shift dial tone frequency

The reset shift dial tone has a frequency of 400 Hz ± ±± ±20 Hz. This requirement is based on the Fujitsu switch documentation for center frequency, and the acceptable range is based on the NTT ranges 3 specified for the public network.

Reset shift dial tone cadence

The reset shift dial tone has a repetitive cadence of 100 (± ±± ± 20%) milliseconds of silence, followed by 150 (± ±± ± 20%) milliseconds of tone, followed by 100 (± ±± ± 20%) milliseconds of silence, followed by 650 (± ±± ± 20%) milliseconds of tone.

This requirement is based on the Fujitsu switch documentation for cadence, and the acceptable range is based on NTT specification for the public network.

Reset shift dial tone level

The reset shift dial tone has the same level as the currently implemented Japanese dial tone ± ±± ±2dBm. The range for this requirement is also obtained from the NTT Tone board support.

The reset shift dial tone is provided by systems equipped with either the TN780 or the TN2182B circui t packs.

AT&T Definity - Enterprise R 8-2 Job Aid

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

New Switch and Adjunct Support

About this Document

Overview

DEFINITY® Enterprise Communications Server Release 8

Release 8.1 Feature List

Release 8.2 Feature List

Platform - Enhancements/Renewal

DADMIN LOGIN

Optical Drive (TN2211)

U.S. Analog Trunk & Line Circuit Pack TN797

TN2313 DS1 Interface (US (24-Channel) or International (32-Channel))

24 Port Analog Line with Caller ID: TN793B & TN2793B

Coverage of Calls Redirected Off-Net (CCRON)

16General Telephony Enhancements - Global

13-Digit Authorization Codes

Auto Exclusion

64 Bridged Call Appearances

Circular Station Hunting

Group Call Pick-up

Long Hold Recall – Warning

Reset Shift Call

Station Self Display

Special Dial Tone [China]

6200 Analog Native Support

6400 Tip/Ring (Data Module Features)

Abort Transfer

Attendant Vectoring

Trouble Isolation: List Trace Command

NewHospitality-Related Features

Auto Selection Direct Inward Dial (DID) Numbers

Crisis Alert to Pager

Check In via the Hunt-To Feature

New Mobility-Related Features

X-Station Mobility (DECT)

XStation Mobility (MWL)

Telephony Applications - International

Reset Shift Call