AT&T Definity - Enterprise R 8-2 Job Aid

What’s New in DEFINITY
®
Enterprise Communications Server
Release 8.2
555-233-754 Comcode 108678806 Issue 1 April 2000
Copyright  2000, Lucent Technologies All Rights Reserved Printed in U.S.A.
Notice
Every effort was made to ensu re that th e in for mation in this book was complete and accu ra te at the time o f printing. However , information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of you r te lecommunications system by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configur ing your e qui pm ent to pre­vent unauthorized use. The system manager is also responsibl e for reading all installation, instruc tion, and system administration doc u­ments provided with this produc t i n orde r to fully understand the fea­tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com­mon-carr ier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.
Lucent Technologies Fraud In te rven tion
If you suspect that you are being victimized by toll fraud and you need technical support or assistan ce , c al l Technical Service Cen ter Toll Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement Part 15: Class A S t atement. This equipment has been tested and
found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason­able protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate rad io- fre quency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer­ence to radio communications. Operation of this equipment in a resi­dential area is likely to cause harmful interference, in which case the user will be required to corre c t th e in te rference at his own expense.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does no t exceed the Class A limits for radio noise emissions set out in the radi o int er f erence regulations of the Canadian Department of Com m unications.
Le Présent Appareil Nom
dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.
Trademarks
See the preface of this document.
Ordering Info rm a tion Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235 International Voice 317 322-6416 Fax 1 800 457-1764 International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road Indianapolis, IN 46219
Order: Document No. 555-233-754
Comcode 10867880 6 Issue 1, April 2000
Y ou can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or doc um en t set s , billed to account information that you provide. For more information on stand­ing orders, or to be put on a list to receive future issues of this do cu­ment, contact the Lucent Technologies Publications Ce nt er.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equip ment described in this book indicates that the e quipment conforms to the foll owing Euro­pean Union (EU) Directives:
• Electromagne tic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• T elecommunicat ions T er m inal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI
For more information on standards compliance, contact your l oc al dis­tributor.
Comments
T o co mmen t on this document, return the co mme nt card at the front of the document.
érique n’é
met pas de bruits radioélectriques
Part 68: Network Registration Number. This equipment is registered with the FCC in accordan ce with Part 68 of th e FCC Rules. It is identi­fied by FCC registration number AS593M-13283-MF-E.
Part 68: Answer-Supervision Signaling. Allowin g th is eq ui p men t to be operated in a manner that does not provide proper answer-supervi ­sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered by the CPE user
This equipment returns answer-supervision signals on all DID calls forwarded back to the public swit che d t el ep hone network. Permissible exceptions are:
• A call is unanswered
•A busy tone is received
• A reorder tone is received
Acknowledgment
This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.
What’s New in DEFINITY ECS Release 8.2 Job Aid

Contents

555-233-754
Contents
Contents iii New Switch and Adjunct Support 1
About this Document 1
Overview 2
DEFINITY® Enterprise Communications Server Release 8 2
Release 8.1 Feature List 3 Release 8.2 Feature List 5
Platform - Enhancements/Renewal 7
DADMIN LOGIN 7 Optical Drive (TN2211) 8 U.S. Analog Trunk & Line Circuit Pack T N797 14 TN2313 DS1 Interface (US (24-Channel) or
International (32-Channel)) 14 24 Port Analog Line with Caller ID: TN793B
& TN2793B 15
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General Telephony Enh anc em ents - Global 16
Coverage of Calls Redirected Off-Net (CCRON) 16 13-Digit Authorization Codes 22 Auto Exclusion 25 64 Bridged Call Appearances 27 Circular Station Hunting 27 Group Call Pick-up 28 Long Hold Recall – Warning 28 Reset Shift Call 28 Station Self Display 28 Special Dial Tone [China] 28 6200 Analog Native Support 29 6400 Tip/Ring (Data Module Features) 34 Abort Transfer 43 Attendant Vectoring 45 Trouble Isolation: List Trace Command 55
NewHospitality-Related Features 62
Auto Selection Direct Inward Dial (DID) Numbers 62 Crisis Alert to Pager 65
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Check In via the Hunt-To Feature 70
New Mobility-Related Features 73
X-Station Mobility (DECT) 73 XStation Mobility (MWL) 77
Telephony Applications - International 91
Reset Shift Call 91
Call Center 96
Overview 96 Call Center Release Control 98 Call Center - ASAI Trunk Group Identification 99
Call Center – ASAI/CTI Pending Work Mode Changes 100
CALLMASTER V (Call Center 6416D+) Native Support 101
Call Center - ASAI Capacity Increases for Multiple Application Support 101
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Call Center-Logged in Advocate Agent Counting 104 ATM_CMS 104 CMS High Availability 109 PC Application Software Translation Exchange
(PASTE) Update 111
Networking Enhancements 113
Networking - International 113
Continuous and Pulsed E&M Signaling (Brazil) 113 China Howler After Busy & Disconnect on No
Answer 118 Time Supervision & Force Release (China) 121 Administrable Loss Plan 125
Networking - ISDN Private 133
QSIG Call Independent Signaling Connection (CISC) Enhancements 133
QSIG VALU Call Coverage 136 QSIG Integration: Transfer to Audix 141 QSIG CAS & VALU Coverage Interaction Support 144 QSIG CAS Enhancement 146 Centralized Voice Mail Via Mode Code 148 Support for Japan National Private Networking 154
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Networking - ISDN Public 155
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BellCore Calling Name ID 155 Bellcore National ISDN Calling Name
Supplementary Service for PRI 156 Feature Plus – Non-DID Calling via UDP 160
Multiple Pubnet Calling/Connect Numbers/ System (Italy) 163
Pass Advice of Charge (AOC) to BRI Endpoints 172 Restricted Presentation 179
IP Solutions 186
TCP/IP-Connected Trunks 186 H.323 Trunk Administration 187 DEFINITY Internet Protocol (IP) Softphones 192 Adding a DEFINITY IP Softphone 196 IP Support Hardware 199
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Networking - ATM 211
ATM Hardware 213 Administering ATM-CES amd ATM-PNC 214 Additional DEFINITY ECS administration 234 ATM PNC Reliability 244 Interworking with Bandwidth Constricted ATM
Networks 249 T1 401A/E1 402A/E1 403A Synchronization
Splitters 270
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New Switch and Adjunct Support

About this Document

This document introduces new and enhanced features and capabilities of DEFINITY Enterprise Communications Server (ECS) Release 8. It does not contain comprehensive instructions for switch administration or complete feature descriptions, nor does it contain information about how to install, maintain, repair, or troubleshoot the switch.
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It is intended for DEFINITY system administrators and managers, users interested in information about specific features, and Lucent Technologies personnel responsible for planning, designing, configuring, selling, and supporting the system.
This document assumes that you are familiar with DEFINITY ECS in a recent release of DEFINITY ECS software.
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Overview

DEFINITY® Enterprise Communications Server Release 8

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2Overview
Upgrades
DEFINITY
DEFINITY
It is a multi-purpose platform developed to support a number of offers.
It builds upon existing capabilities of the DEFINITY
®
ECS Release 8 is the next step in the evolution of the
®
ECS.
®
ECS standard and special development releases to implement cost reductions for Lucent Technologies, and a new set of advanced capabilities for the global communications marketplace.
Release 8 introduces these major features:
— Completion of C-LAN — QSIG CAS enhancements — ATM enhancements — ASAI enhancements — Call center enhancements — IP Solutions — Centralized Voice Mail via Mode Code — Attendant Ve ctoring
Paths
R8 is an upgrade path for existing DEFINITY® system customers.
From pre-R5 to R8
From R5, R6, and R7 to R8 (through R5.5 for si customers with critical
reliability configurations)
Between specific R8 models
NOTE:
There are no upgrade paths for:
Non-csi models to csi models
Vs models to R8
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Release 8.1 Feature List

CCRON Renewal De-admin Login Abort Xfer 13 Digit Auth Codes X-station Mobility DECT Support Message Waiting Enhancement 6400 Tip/Ring Data Module QSIG CISC Enhancements
Status Signaling Group
QSIG VALU Enhancements
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3Overview
Call Coverage
Distinctive Alerting
Call Coverage and CAS
Feature + non DID via UDP BCS/Guestworks Enhancement
Auto digit rotation for DID
Crisis Alert to Pager
Suite Check in Via Hunt To Feature
ISDN Bellcore call-ID E&M Signaling Enhancements
Brazil Contin. E&M Signal
Brazil Pulsed E&M Signal
Hungary Signal
ATM Network Duplication 6200 Analog Native Support GTS Restricted Presentation Australian CIN Board Support
Italy Multi Pub Net Calling – Connect Number/System Pass AOC to BRI Endpoints China Special Dial Tone
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China Outgoing Call No Answer China Time Super. and Force Release Auto Exclusion by COS INS l500-AOC Fast Analog Modem Support Testing Enhanced Terminal Parameters G3R EMC Compliance TN746B Buffer FW Changes Advocate Enhancements
Logged-in Agent Counting
Standard Reports
ASAI/CTI Enhancements
CTI Regression Testing
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4Overview
Pending Work Mode Changes
Switch SW Version Query
Trunk Group ID in Event Reports
Cap Increase - Active Route Requirements
Cap Increase - Split Skill Dom Ctrl
UUI>32byte
Interworking Bandconstr (ATM) ACD/ATM Capacity Increases
Hunt Group Members
Hunt Groups
Measure VDNs
QueueS1ots
Vectors
1000 Announcements
CMS ATM Trk Measurements Site Stats Remote EPN Call Master V Native Support CMS High Avail. Support Call Center Release Control TN802B (Medpro)
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TN799B
Variable Length Pin
TraceRoute
Packet Error History
SNMP Re-arch
Host Route Admin Chan Cs
TN2211 Optical Drive
UN332C MSSNET

Release 8.2 Feature List

IP Solutions
IP SoftPhones
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5Overview
H.323 Trunks
ATM PNC Reliability QSIG Integration: Transfer to Audix Attendant Vectoring (formerly CAS) QSIG CAS & VALU Coverage Interaction Support QSIG CAS Enhancement
Attendant Display of COR
Attendant Return of Call
Display Enhancements
Priority Queue
RLT Emulation via PRI
Support for Japan National Privat e Net wor king
2MB Trunk — Ph 2: Codeset 5 TCMs
2MB Trunk — Ph 2: Connect Ack
2MB Trunk — Ph 2: Different Protocol Discriminator
D Channel — Private ISDN Networks — Q.931.a, Q.932.a
D Channel — Private ISDN Networks — 951.a
Administrable Loss Plan 24 Port Analog Line with Caller ID (TN793/TN2793B) U.S. Analog Trunk & Line Board (TN797) without Busy Tone Detection
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Centralized Voice Mail via Interswitch Mode Code Trouble Isolation: List Trace Command TN2313 T1 401A Sync Splitter E1 402A Sync Splitter E1 403A Sync Spllitter
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6Overview
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Platform - Enhancements/Renewal

DADMIN LOGIN

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7Platform - Enhancements/Renewal
Administration of the dadmin login uses the standard DEFINITY
permission form interfaces.
Dadmin Login replaces Inads Login for Distributors.
The dadmin login ID, restricts access to commands that are limited to
Lucent Services.
The dadmin login service level is located between the inads and craft
logins service levels in the system administration/maintenance login permission hie rarchy.
Restart Strategy for Dadmin Login
Login administration parameters are retained for the dadmin login on
recovery level 1 (warm) and recovery level 2 (cold) restarts and require retrieval from a translation storage device for all other restart levels.
Number of Logins
Platform Maximum Number of
Logins *
R8(vs/si/csi) 16
Login Distribution
4 Lucent Services Logins
1 Dadmin Login
®
login and
R8(r) 25
*The maximum number of logins does not include the “mis” login which is used internally by the system to establish connections to call management systems, CMS.
11 Customer Logins
4 Lucent Services Logins
1 Dadmin Login
20 Customer Logins
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Feature to Feature Interactions
Access Security Gateway (ASG)
ASG authentication not required by default for the dadmin login.
ASG field on the dadmin login form defaults to n(o) and all fields that
appear on the Access Security Gateway page of the login form are unassigned or set to system defaults.
Secret Key field is not defaulted for the dadmin login.
Constraints and Limitations
The number of logins supported for various system configurations is
increased by one to accommodate the addition of the “dadmin” login.
Customer Options
Administration of Version and Location fields remain under “init” control on
the System Parameters Customer Options forms.
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8Platform - Enhancements/Renewal
Offer Categorization
Administration remains under the control of the init login.
Enable/Disable Login
The system supports execution of the enable and disable login commands
for the dadmin login.
Permission to execute these commands for the dadmin login is restricted to
the init and dadmin logins, and to the inads login, if it has been administered to have “Administer Permissions” permissions.
It is possible for the dadmin login to disable itself by executing the disable
login dadmin command.
Execution of the command will not terminate the current login session,
however, subsequent attempts to log in to the system using the dadmin login will be denied.
Re-enabling the dadmin login must be performed by the init login or the
inads login, if it has been administered to have “Administer Permissions”.

Optical Drive (TN2211)

The TN2211 Optical Drive is a direct replacement for the TN1656 Tape
Drive, and offers the following:
The TN2211 provides removable storage for software upgrades, translation
backups, announcement file backups, and core dumps
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The TN2211 Optical Drive resolves several problems related to the tape
drive such as availability, cost, performance, reliability, and storage capacity.
The TN2211 is designed to be less expensive and more reliable than the
TN1656.
Installation and Upgrade procedures for the TN2211 optical drive are
nearly the same as for the TN1656 tape drive.
The tape commands are replaced by removable-media commands.
— test tape becomes test removable-media, or test rem for the
shorthand version.
An optical drive is faster than a tape drive, but it is not related to call flow.
— A full backup to an optical disk cartridge takes approximately 20
minutes, compared to about 95 minutes for a tape.
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Figure 1. Optical Drive (TN2211)
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Configuration
The configuration is a G3r switch (simplex or duplex) with a TN2211 Optical
Drive and a UN332C MSSNET OR a TN1656 Tape Drive and a UN332B MSSNET.
All commands using tape are replaced by removable-media.
Commands such as test tape, busy tape, release tape, etc. are replaced by
removable-media.
— The commands are test removable-media, busy removable-media,
etc. removable-media can be shortened to rem (test rem, busy rem).
If a user enters tape instead of removable-media, the error/help message
“tape is no longer valid; use removable-media” is displayed on the SAT.
All instances of tape on output displays are replaced with removable-media
or R-MEDIA as appropriate.
Both the tape drive and optical drive are supported by R8 software.
G3r switches running R8 software are shipped with the TN2211 Optical
Drive and the UN332C MSSNET
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10Platform - Enhancements/Renewal
Serviceability
Upgrades
— New switches are shipped with the TN1656 Tape Drive and
hardware
The UN332C MSSNET must be used with the TN2211 Optical Drive.
NOTE:
UN332C MSSNET is backward-compatible with the UN332B. UN332C will work with a tape drive
A (remote) maintenance user can identify between the two drive types by
.
using the list config command to determine the TN code.
The tape commands are replaced with removable-media commands (rem
for short).
A user can verify the correct suffix of the UN332C by reading the circuit
pack label or reading the output from the list configuration control command.
Typically, a defective tape drive will be replaced with another tape drive for
existing systems.
Customers are not required to upgrade the tape drive to an optical drive for
bugfix.
For “purchased” upgrades to R8, the customer will are required to upgrade
to the TN2211 optical drive and UN332C MSSNET.
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The procedure to both upgrade from pre-R8 to R8 and to change from a
TN1656 to a TN2211 at the same time is not supported.
Services must upgrade the hardware first (TN1656 to a TN2211 and a
UN332B to a UN332C), then upgrade to the R8 software.
— The hardware must be upgraded prior to the software.
Replacement of the tape drive with the optical drive does not impact the
call preserving nature of the upgrade.
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11Platform - Enhancements/Renewal
This will take advantage of the faster optical drive technology
for some of the upgrade steps.
This does not require that the new software be shipped on
two different media forms (tape and optical disk cartridge).
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Optical Drive Cartridge
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Maintenance
NOTE:
Refer to Definity ECS Release 8.2 Upgrades and Additions for R8r, 555­233-115, Issue 1.
A TN2211 is maintained in software as if it were a TN1656.
After inserting an optical disk cartridge, the access lamp of the drive
should be on for a few seconds, then should turn off.
— Access lamp blinking afterwards typically means a cartridge should
be reinsert ed.
Maintenance Object appears as “R-MEDIA”
The Maintenance Object appears as R-MEDIA for either the TN1656 or the
TN2211.
This Maintenance Object is used in the output of commands such as
display alarms, display errors, test removable-media, etc., and functions as follows:
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13Platform - Enhancements/Renewal
— If an error or alarm log contains an entry for TAPE, the description
changes to R-MEDIA after the software has been upgraded to R8.
The list config command output describes the TN1656 and the TN2211 as
R-MEDIA DRIVE.
Both the tape and optical drives are now generically described as R-
MEDIA DRIVE.
— The only way to differentiate between the two drives in R8 is to look
at the TN code via the list config command.
No limit on the number of accesses
The software is not limited the number of accesses of an optical disk
cartridge.
NOTE:
Important! The TN2211 Optical Drive does NOT require cleaning.
Any attempt to clean the optical drive will damage it.
The LMM will display TAPE on boot-up on the SAT, even if an optical drive
and optical disk cartridge are present.
In duplicated systems, either carrier may have an optical drive or a tape
drive, since software supports
both
.
The drives can be mixed between carriers (one carrier has a TN1656, the
other has a TN2211).
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U.S. Analog Trunk & Line Circuit Pack TN797

Description
This circuit pack is the combination 8-port Analog Trunk and Line Circuit Pack, TN797, for the US, Canada, and like countries. This provides the user with the capability to administer any of the 8 ports of this analog circuit pack as a:
Central Office trunk, either loop start or ground start,
CAMA E911 trunk,
Direct Inward Dialing trunk, either wink start or immediate start; or
An analog line, on or off-premises, with or without LED message waiting
indication.
One way of visualizing the capabilities of this circuit pack is to think that when a port is administered as a CO trunk , its capabilities will be similar to those of a port of the analog CO trunk TN747B (or the TN429D used for CAMA/E911); if the port is administered as a DID trunk, its capabilities will be similar to those of the DID trunk TN753B, and if administered as a line circuit, its capabilities will be similar to those of the analog line TN746B.
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14Platform - Enhancements/Renewal
Note that the TN797 circuit pack does not support ICLID on the analog trunk to the CO, nor Caller ID on the line side to a terminal. Additional capabilities, including additional international features, are being planned for a future release of this circuit pack.
One interesting application of this circuit pack is to provide Emergency Transfer capabilities to a system which has only DS1 connectivity to the central office, or to one that has only digital terminals. This circuit pack will permit analog connectivity to the central office from analog terminals using only one port slot.
There are no changes required in Call Processing for this circuit pack. The TN797 circuit pack supports all analog terminals supported by the similar
analog circuit packs mentioned above. However, neon lamp message waiting indication is not supported by this circuit pack.

TN2313 DS1 Interface (US (24-Channel) or International (32-Channel))

The TN2313 DS1 port board interfaces a DS1 trunk to the switch backplane via port slots that are standard for DEFINITY products. The TN2313 is compatible with previous DS1 circuit packs, including the TN464F (V19 and below), the TN2464 (V19 and below), and the TN767E DS1, except that it does not provide for packet adjunct capabilities. The TN2313 supports a variety of applications, including networking of DEFINITY switches, international trunk types, video teleconferencing, and wideband data transmission.
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The TN2313 DS1 interface can be configured for domestic (24-channel, 1.544 Mbps) or international (32-channel, 2.048 Mbps) use. The TN2313 can supply two 8-Khz reference signals to the switch backplane for optional use by the tone/clock board in synchronizing the system clock to the received line clock.

24 Port Analog Line with Caller ID: TN793B & TN2793B

The TN793/TN793B is a dual coded, analog line 24-port, that performs all the functions of the TN746B, 16-port analog line circuit pack. Each port supports 1 voice terminal, such as 500 (rotary dial) and 2500 terminals (DTMF dial).
The TN793/TN793B supports on-premises (in-building) wiring with either touch-tone or rotary dialing and with or without the LED and neon Message Waiting Indicators. The TN793/TN793B supports off-premises wiring (out-of-building only with certified protection equipment) with either DTMF or rotary dialing, but LED or neon message waiting indicators are no t supported off -premises.
The TN793/TN793B, along with a TN755B neon power unit per carrier or per single-carrier cabinet, supports voice terminals equipped with neon message waiting indicators (on­premises use only). The TN793/TN793B supports 3 ringer loads, only 1 voice terminal can have an LED or neon message waiting indicator. The TN793/TN793B allows a maximum of 12 simultaneous ports ringing.
15Platform - Enhancements/Renewal
The TN793/TN793B supports A-Law and µ-law companding and administrable timers. The TN793 supports queue warning level lights associated with the DDC and UCD features, recorded announcements associated with the Intercept Treatment feature, and PagePac paging system for the Loudspeaker Paging feature. Additional support is provided for external alerting devices associated with the TAAS feature, neon message waiting indicators, and modems The TN793/TN793B also supports secondary lightning protection.
The TN793B is compatible with the terminal configurations shown in the table below.
Table 1. Terminals and wiring configurations supported by the TN793
Terminal Wire Size Maximum Range
500-Type 24 AWG (0.2 mm2/0.5 mm) 20,000 ft (6,096 m)
2
2500-Type 24 AWG (0.2 mm 6200-Type 24 AWG (0.2 mm 7100-Series 24 AWG (0.2 mm 8100-Series 24 AWG (0.2 mm 9100-Series 24 AWG (0.2 mm
/0.5 mm) 20,000 ft (6,096 m)
2
/0.5 mm) 12,000 ft. (3,657m)
2
/0.5 mm) 20,000 ft. (6,096 m)
2
/0.5 mm) 12,000 ft. (3,657m)
2
/0.5 mm) 12,000 ft. (3,657m)
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General Telephony Enhancements ­Global

Coverage of Calls Redirected Off-Net (CCRON)

Release 8 Enhancements
Remote SAC Activation/Deactivation Call Processing
Threshold Activated CF Timer Call Processing
Coverage After Forward (per station) Call Processing
ISDN Renewal(long term)
Maintain SBA at Principal Call Processing
Remote Send All Calls(SAC) Activation/ Deactivation
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16General Telephony Enhancements - Global

The Remote Send All Calls Activation/Deactivation feature allows a remote
user to activate or deactivate send all calls.
Remote SAC Activation/Deactivation
New Feature Access Codes
Added to the Feature Access Codes (FAC) form.
— These new feature access codes, followed by the user’s extension,
“#,” associated Station Security Code (SSC) and “#,” are used to activate/deactivate Send All Calls (SAC) for the specified extension from any on-site extension or remotely (offnet).
— Act ivating/Deactivating SAC Via The Remote SAC Feature Access
Code Or Existing Method Activating or deactivating SAC via either the Remote SAC feature access codes or existing SAC button or feature access codes have the same effect.
— SAC may be activated by using a local SAC FAC, SAC feature
button, or by activating Remote SAC.
— SAC may be inactivated by using a local SAC FAC, SAC feature
button, or by activating Remote SAC.
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Remote SAC Activation/Deactivation Form
Added New “Remote Send All Calls Activation:” and “Deactivation:” Fields
on the FEATURE ACCESS CODE (FAC) Form
— F A Cs allow a remote user to activate or deactivate the Send All Calls
feature.
— Feature access codes may be 1 to 4 digits; * and # may be used as
the first digit only. The defaults are blank.
Feature Access Code (FAC) Form (page 3 of x)
change feature-access-codes Page 3 of X
FEATURE ACCESS CODE (FAC)
Program Access Code: ____ Refresh Terminal Parameters Access Code: ____ Remote Send All Calls Activation: ____ Deactivation: ____ Send All Calls Activation: ____ Deactivation: ____ Station Security Code Change Access Code: ____ Terminal Dial-up Test Access Code: ____ Terminal Translation Initialization Merge Code: ____ Separation Code: ____ Transfer to AUDIX Access Code: ____ Trunk Answer Any Station Access Code: ____ User Control Restrict Activation: ____ Deactivation: ____ Voice Coverage Message Retrieval Access Code: ____ Voice Principal Message Retrieval Access Code: ____ Whisper Page Activation Access Code: ____
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17General Telephony Enhancements - Global
‘#’ as Abbreviation for Extension of Currently Active Appearance
For either of the new feature access codes, a ‘#’ dialed directly after the
feature access code will signify that the extension of the appearance being dialed from is the extension being administered, and the extension need not be dialed; i.e. , the initial ‘#’ is followed by the Station Security Code, ‘#’.
Remote User
Access this feature by dialing the telecommuting access extension
telephone number directly or by being transferred to it.
— Alternatively, the remote user can dial the remote access extension.
On receipt of system dial tone the user would enter the appropriate FAC
(either activate or deactivate SAC).
What’s New in DEFINITY ECS Release 8.2 Job Aid
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The user then dials the station extension number, followed by a “#” and
station security code (SSC), followed by a “#.”
Local User
The Remote SAC Activation/Deactivation feature can also be activated by
a local user from any local extension.
The local user would access this feature on receipt of dial tone by entering
the appropriate FAC (either activate or deactivate SAC) and receive recall dial tone.
The user then dials the station extension number, followed by a “#” and
station security code, followed by a “#.”
If the user is dialing from the extension which is to be administered, the
user may enter just the ‘#’ followed by the SSC, followed by “#,” this will signify to the system that the extension number of the appearance being dialed from is the extension number being administered.
Then either confirmation or intercept tone is returned if any of the following
conditions exist:
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18General Telephony Enhancements - Global
— The extension number entered is invalid (logged as an invalid
attempt). — The extension number is not accessible from the user’s partition. — The SSC is invalid for the extension entered (logged as an invalid
attempt). — Interdigit time out has occurred.
If activation/deactivation is successful, then confirmation tone is returned
and SAC is either activated or deactivated at this point.
ISDN Renewal (Interworking Assumption)
When CCRON calls are extended over ISDN facilities, two scenarios are possible.
1. ISDN end-to-end facilities are established
Or
2. ISDN end-to-end facilities are not available; a portion of the connection is not ISDN and ISDN facilities interworking is required for some link between endpoints.
ISDN end-to-end was assumed for a period of time, after which
interworking was assumed unless a positive indication from the ISDN network signaled otherwise.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Off-Net Coverage Points
Any point in a principal’s coverage path can be administered as an off-net
destination.
NOTE:
Time-of-Day Coverage feature increases the number of coverage points from 3 to 6.
Increase Number of Remote Coverage Points
Number of Remote Coverage Points available (on all platforms) increased
from 225 to 999.
Increase Number of Coverage Paths
Number of coverage paths increased from 600 to 999 on the small mips
and from to 7500 to 9999 on the large mips.
New System Parameters--Call Coverage / Call Forwarding Form, Page 1
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19General Telephony Enhancements - Global
change system-parameters coverage-forwarding Page 1 of 2
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _
Coverage - Caller Response Interval (seconds): _
Threshold for Blocking Off-Net Redirection of Incoming Trunks Calls: 1
COVERAGE
Immediate Redirection on Receipt of PROGRESS Inband Information? _
FORWARDING
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
Keep Held SBA at Coverage Point? _
External Coverage Treatment for Transferred Incoming Calls? _
Maintain SBA At Principal? _
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? _
Station Hunt Before Coverage? n
Call Forward Override? _
Coverage After Forwarding? _
New System Parameters--Call Coverage / Call Forwarding Form, Page 2 CCRON Enabled
change system-parameters coverage-forwarding Page 2 of 2 SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Coverage Of Calls Redirected Off-Net Enabled? y
Ignore Network Answer Supervision? y
Disable call classifier for CCRON over ISDN trunks? n
What’s New in DEFINITY ECS Release 8.2 Job Aid
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New System Parameters--Call Coverage / Call Forwarding Form, Page 2 CCRON Disabled
change system-parameters coverage-forwarding Page 2 of 2 SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON) Coverage Of Calls Redirected Off-Net Enabled? N
Threshold Activated Call Forward Timer
Activates “Threshold for Blocking Off-Net Redirection of Incoming Trunk
Calls” field for Release 8.
Field has a range of 1-7 and “n”.
— “n” will mean that call processing never activates the Call Forward
timer
An infinite number of calls to a principal may be redirected
off-net.
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20General Telephony Enhancements - Global
— The default is 1, which provides the current operation. — When a customer is upgraded from a release prior to R8, this field is
set to 1.
All incoming trunk calls to a particular station are blocked from redirecting
offnet during the call forward timer interval.
The R8.1 user can change this value.
Coverage After Forward (Station Option)
Adds a new field entitled “Coverage After Forwarding (station specific)?” to
page 2 of the Station form for all stations.
The field may contain any of three different values:
— y - indicates, that for this station, coverage treatment should be
applied after forwarding, regardless of the value of the “Coverage After Forwarding?” field on the SYSTEM PARAMETERS - CALL COVERAGE / CALL FORWARDING form
— n - indicates, that for this station, coverage treatment should not be
applied after forwarding., regardless of the value of the “Coverage After Forwarding?” field on the SYSTEM PARAMETERS - CALL COVERAGE / CALL FORWARDING form.
— default - indicates, that for this station, use the value of the
“Coverage After Forwarding?” field on the SYSTEM PARAMETERS
- CALL COVERAGE / CALL FORWARDING form.
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NOTE:
Application of coverage treatment does not guarantee that the call will definitely redirect to a coverage point, since the coverage criteria as applied at the forwarded-to destination may not be satisfied.
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21General Telephony Enhancements - Global
When a DEFINITY
®
system with CCRON activated is upgraded to R8, the
value “s” (for ‘system’) set in the “Coverage After Forwarding ?” field on the Station form for all stations
When a customer is upgraded from a release prior to R8, this field is set to
“s” for all stations, indicating that call processing uses the value on the Coverage After Forwarding field on the SYSTEM PARAMETERS--CALL COVERAGE / CALL FORWARDING form.
To override the system-wide parameter for a given station, the system
administrator must set the field on the Station form.
Station Form (Page 2 of X)
add station 1014 Page 2 of X
FEATURE OPTIONS
LWC Reception? msa-spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n Redirect Notification? y Idle Appearance Preference? n Per Button Ring Control? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single
STATION
H.320 Conversion? n
Special Character for Restricted Number? n
MWI Served User Type: ______ Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Messaging Server Name: ______ Coverage After Forwarding? _
Recall Rotary Digit? n Multimedia Early Answer? n
Per Station CPN - Send Calling Number? _
Maintain SBA at Principal
Allows customers to prevent the appropriation of a call appearance button
on the principal’s phone by the simulated bridge appearance by a coverage call.
— The ability to take phone calls may be more important than the
capability of the principal to retrieve calls that have already redirected to coverage.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Option to Dispense with Call Classifier On Coverage Call
Established a new field, “Maintain SBA At Principal?”
This is a y/n field.
The default is y, which maintains current operation.
When a customer is upgraded from a release prior to R8, this field is set to
y.

13-Digit Authorization Codes

The system now supports authorization codes from a minimum of 4 digits
to a maximum of 13 digits in length.
— The number of authorization codes allowed (90,000 in a G3r, 5,000
in a G3i) (not changed).
The user may have to dial up to 13 digits to enter an authorization code.
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22General Telephony Enhancements - Global
The use of the authorization code information for ARS, AAR, incoming
trunk authorization, remote access, or any other feature that may require the collection of an authorization code has not changed.
If a standard CDR format is used and there are more than 7 digits in an
authorization code, the authorization code is truncated to the high 7 digits to fit the format.
The customized format supports 13-digit authorization codes, and is
encouraged for those with larger authorization codes.
Feature Administration
Feature Administration allows the length of the authorization code assigned
on the system - parameters features form to be from 4 to 13 digits.
The security violations status form has changed to allow 13-digit
authorization codes.
The Authorization Code form shows 4 columns of 16 authorization codes
instead of 6 columns.
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OLD SCREEN
monitor security-violations authorization-code
SECURITY VIOLATIONS STATUS Date: 17:51 MON SEP 28 1999 AUTHORIZATION CODE VIOLATIONS
Date Time Originator Auth-Cd TG No Mbr Bar-Cd Ext CLI/ANI 09/28 17:19 Trunk 9639632 1 1 09/28 17:10 Trunk 8998989 1 1
NEW SCREEN
SECURITY VIOLATIONS STATUS Date: 17:51 MON SEP 28 1999 AUTHORIZATION CODE VIOLATIONS
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23General Telephony Enhancements - Global
Date Time Originator Auth-Cd TG/Mbr Bar-Cd Ext CLI/ANI 09/28 17:19 Trunk 9639632123456 1/ 1 09/28 17:10 Trunk 8998989123456 1/ 1
list authorization-code LIST AUTHORIZATION CODES REPORT
Authorization Code Class of Restriction(COR) 0000000000000 0 1111111111111 1 2222222222222 2 3333333333333 3
Call Detail Recording (CDR) Formatting
NOTE:
CDR formats are “standards” therefore no attempt was made to modify them to fit larger authorization codes.
A customized CDR format handles 13-digit authorization codes and allows any format to be created.
The form for translating authorization codes has changed to fit the new
maximum length.
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— The new form displays a maximum of 48 codes (3 columns), leaving
only 1 column for adding more codes.
— To enter more codes, execute change authorization - code
9999999.... to show a blank screen, allowing 64 codes to be
submitted at one time rather than the original 96.
Original screen
change authorization-code 1111111 Page 1 of 1 Authorization Code - COR Mapping
NOTE: 96 codes administered. Use ’list’ to display all codes
AC COR AC COR AC COR AC COR AC COR AC COR 1111111 1 2222222 2 3333333 3 4444444 4 5555555 5 6666666 6 1111112 1 2222223 2 3333334 3 4444445 4 5555556 5 6666667 6 1111113 1 2222224 2 3333335 3 4444446 4 5555557 5 6666668 6 . (12 more rows) . . 1111125 1 2222236 2 3333347 3 4444458 4 5555569 5 6666680 6
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24General Telephony Enhancements - Global
New screen
change authorization-code 1111111111111 Page 1 of 1 Authorization Code - COR Mapping NOTE: 64 codes administered. Use ’list’ to display all codes
AC COR AC COR AC COR AC COR 1111111111111 1 2222222222222 2 3333333333333 3 4444444444444 4 1111111111112 1 2222222222223 2 3333333333334 3 4444444444445 4 1111111111113 1 2222222222224 2 3333333333335 3 4444444444446 4 (12 more rows) . . 1111111111125 1 2222222222236 2 3333333333347 3 4444444444458 4
If using both authorization codes and account codes, be aware that there is
a problem with phone calls that involve more than 36 digits.
— The length of the account code and authorization code should not
have more than 36 digits.
As an example:
ars access code = 1 digit
phone number = 15 digits
account code access code = 3 digits
This leaves a total of 17 digits for the total of authorization
and account code lengths.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Auto Exclusion

When Privacy - Manual Exclusion is activated, all other users with
appearances of an extension are prevented from bridging onto the active call.
— If the Exclusion button is pressed while other users are bridged onto
the call, the other users are dropped from the call.
— The only way to activate Exclusion is by pressing the Exclusion
button on a per-call basis.
Exclusion is deactivated when the Exclusion button is pressed a second
time, or when the call is terminated.
Under R8 with Automatic Exclusion active, the Manual Exclusion feature
can now be automatically activated on a COS basis.
If a user is assigned a COS which has the Automatic Exclusion option set
to y, then Exclusion will automatically be activated when the user goes off hook on a station which has an Exclusion button assigned.
Manual Exclusion can be activated while active on a call and it can be
activated before dialing.
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25General Telephony Enhancements - Global
Manual Exclusion still cannot be activated while the user is idle (onhook).
Under R8 with Automatic Exclusion active, a held exclusion call can be
unheld by any station with a bridged appearance of the appearance that put the call on hold.
Automatic Exclusion will NOT be automatically activated when the principal
(or a bridged appearance of the principal) bridges onto a call that has been answered by a coverage point.
COS screen
change cos Page 1 of 1
Auto Callback n y y n y n y n y n y n y n y n
Call Fwd-All Calls n y n y y n n y y n n y y n n y
Data Privacy n y n n n y y y y n n n n y y y Priority Calling n y n n n n n n n y y y y y y y Console Permissions n n n n n n n n n n n n n n n n Off-hook Alert n n n n n n n n n n n n n n n n Client Room n n n n n n n n n n n n n n n n
Restrict Call Fwd-Off Net n y y y y y y y y y y y y y y y
Call Forward Busy/DA n n n n n n n n n n n n n n n n
Personal Station Access n n n n n n n n n n n n n n n n
Extended Forwarding All n n n n n n n n n n n n n n n n
Extended Forwarding B/DA n n n n n n n n n n n n n n n n
Trk-to-Trk Restriction Override n n n n n n n n n n n n n n n n
QSIG Call Offer Originations n n n n n n n n n n n n nnnn
Automatic Exclusion n n n n n n n n n n n n n n n n
CLASS OF SERVICE
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
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Allows a user to activate automatically Exclusion when they go off hook on
a station that has an assigned manual exclusion when they press the
EXCLUSION button. If set to n, allows a user
EXCLUSION button before dialing or
during a call. Appears when, on the Feature-Related System Parameters screen, the Automatic Exclusion by COS field is y.
Feature-Related System Parameters screen - Page 10
change system-parameters features Page 10 of 10 FEATURE-RELATED SYSTEM PARAMETERS
AUTOMATIC EXCLUSION PARAMETERS
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26General Telephony Enhancements - Global
Automatic Exclusion Coverage/Hold? y
Automatic Exclusion with Whisper Page? y
Automatic Exclusion by COS
Automatic Exclusion by COS? y
Recall Rotary Digit: 2
Activates automatic exclusion automatically by class of service when a user goes off hook on a station with an assigned
EXCLUSION button. This
works only for stations on the local switch.
Valid entries Usage
y Enables automatic exclusion by a class of service. n Exclusion operates normally.
Automatic Exclusion Coverage/Hold
Appears when Automatic Exclusion by COS field is y.
Valid entries Usage
y The principal can bridge onto the call by pressing the appropriate
bridged appearance button. And, if the coverage point places the exclusion call on hold, the principal can retrieve the call.
n If a coverage point has answered a call and there is active
exclusion on the call, the principal cannot bridge onto the call. And, if the coverage point places the exclusion call on hold, the principal cannot retrieve the call.
Automatic Exclusion with Whisper Page
Appears when Automatic Exclusion by COS field is y.
Valid entries Usage
y The whisper page goes through to an excluded call. n The whisper page is denied when a station attempts to whisper
page to a station that is on an excluded call.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Recall Rotary Digit
This establishes the digit to use for rotary phones to receive recall dial tone. Dialing this digit simulates switch hook flash so that users of rotary phones can use features such as conference and transfer. The phone must also be administered to use the recall rotary digit.
Valid entries Usage
0–9 Enter the digit users can dial to generate recall dial tone. Use a
number that is not the first digit in normal dialing patterns.

64 Bridged Call Appearances

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27General Telephony Enhancements - Global
DEFINITY
— Bridged appearance feature button for a given extension increased
to 63, reserving one appearance for the primary set.
There are limits on the number of sets per system that can be administered
for more than 26 bridged appearances per set.
— R8 csi and si can have up to 50 such sets, while R8r can have up to
250 such sets.

Circular Station Hunting

Provides a new method of administering a hunt group.
A new group type, circ (for circular)added to the list of available group types
entered on the Hunt Group form.
— When administering a circular station hunt group, the order in which
the extensions for those stations participating in the hunt group are administered is the order in which calls will be directed.
— System must keep track of the last extension in the hunt group, to
which a call was connected, such that when the next incoming call arrives, the system can determine the next idle extension in the circular hunt group.
®
system bridged appearance limit of 26 expanded to 64.
— Extensions in the hunt group that are busy are skipped in the
algorithm, and the next idle extension within the hunt group is selected regardless of past call history.
The caller hears a busy tone when all extensions in the hunt group are
busy.
— The capability exists to have a call go to coverage or to the attendant
if there are no idle stations available in the hunt group.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Group Call Pick-up

Work groups in Japan use this feature.
Allows users to dial a FAC and then a pickup group number, in order to
answer a call pickup call from a different call pickup group.

Long Hold Recall – Warning

When a call stays on hold past an administered time, this feature will give
visual or audible warnings to the set that put the call on hold, similar to the warning given to attendants when calls stay in queue too long.

Reset Shift Call

When a call is made to a busy station, special dial tone is heard (called
second dial tone by Japanese PBX manufacturers).
After special dial tone, a single digit may be entered which replaces the last
digit of the originally dialed extension, and the call is offered to the new station.
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28General Telephony Enhancements - Global
If call coverage is supplied for the dialed extension, the call goes to
coverage as normal.
If the coverage extension is busy , the special dial tone is heard and a single
digit may be entered.
Active for station to station calls, but not for incoming calls nor outgoing
calls.
Operation for transfer and conference is similar: if the third party is busy,
special dial tone is heard and an opportunity is provided for a last digit re­entry as on a normal call.

Station Self Display

When a station user goes offhook, the station set will display the extension
number of the set itself.
Once the user starts to dial, the dialed number is displayed.
People in small work groups in Japan use this feature as they move from
desk to desk while working.

Special Dial Tone [China]

Adds the ability to play a special dial tone whenever an analog set would
normally receive dial tone, but there is a feature or condition active at the set that the user needs to be notified.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Examples of such features or conditions include:
— Features that can be activated and deactivated via a FAC from the
station, and cause some re-routing of calls to that station
— Features that can be activated and deactivated via a FAC from the
station and invoke some restriction of calls from the station
The special dial tone of 450 Hz, on 400ms, off 50ms, repeating, at -10 +/- 3
dBm0.
Tone is administered via the country code, and via the current tone
administration.

6200 Analog Native Support

Description
The 6200 Analog Native Support feature provides the user with the
capability to administer the 6200 family of analog terminals directly in DEFINITY
®
ECS rather than aliasing them as some other existing terminal.
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29General Telephony Enhancements - Global
The terminal type, CallrID , added to permit the aliasing of various terminals
When CallrID (one word limited to seven characters) is designated, this
Analog terminals are 6210, 6218, and 6220.
Upgrades
To function with the Caller ID feature, TN793B or TN2793B is required with
Administration
Screen for 6200 Terminals
The administration screen shows the Page 1 of the STATION
and adjuncts for Caller ID purposes.
permits the aliasing of analog terminals with Caller ID capabilities, or analog terminals with Caller ID boxes, or adjuncts, capable of displaying calling party information via Bellcore (US, Bahrain V.23) or NTT (Japan) standards.
terminals administered or aliased as CallrID.
administration form where, as an example, station 1000 has been administered as a 6210 terminal.
— This screen shows the default values that will appear when 6210,
6218 or 6220 value is entered as a terminal type.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Issue 1
April 2000
Station Form
add station next Page 1 of 3 STATION
Extension: 1000 Lock Messages? n Type: 6210 Security Code: TN: 1 Port: Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hunt-to Station: Tests? y
STATION OPTIONS Off Premises Station? n Message Waiting Indicator: led Message Lamp Ext: 1000
HELP values for the “Type” field will include 6210, 6218 and 6220.
Caller ID Terminals
A Caller ID terminal is required, in addition to the TN793B or TN2793B
circuit pack and Software Release 8 (or later), to implement the Caller ID feature.
30General Telephony Enhancements - Global
Provides an expedient manner for administering non-Lucent Caller ID
terminals when a customer requires the Caller ID feature.
New fields on the STATION form:
— Display Caller ID? — Caller ID Message Waiting Indication?
STATION Form
add station next Page 1 of 3
Extension: 1000 Lock Messages? n Type: CallrID Security Code: TN: 1 Port: Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hunt-to Station: Tests? y
STATION OPTIONS Off Premises Station? n Message Waiting Indicator: Display Caller ID? y Caller ID Message Waiting Indication? n
STATION
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HELP values for the Type field include CallrID.
NOTE:
CallrID is one word, limited to seven characters by Type field constraints.
The fields Display Caller ID? y and Caller ID Message Waiting Indication? n
appear in this form only when CallrID is chosen as the terminal Type.
When Display Caller ID field is set to y (yes), calling party information is
transmitted to the Caller ID terminal via Bellcore (US, Bahrain V .23) or NTT (Japan) protocol.
— When not desired, field should be set to n.
Caller ID Message Waiting Indication? n: When set to n (no), FSK
message waiting indication is not transmitted to the Caller ID terminal.
— If FSK message waiting indication is transmitted to a Caller ID
terminal, this field should be set to y.
— Sending FSK message waiting indication to a Caller ID terminal is
independent of the administration of the Message Waiting Indicator field.
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31General Telephony Enhancements - Global
The choices for these two fields should be selected according
Description of the terminals
6210
6210 is a Lucent set with handset volume control, ringer volume control,
timed switch-hook disconnect, tone dialing (only), Flash, Set Redial, Set Hold, Data Jack (same T&R pair), and DEFINITY
6218
6218 is a Lucent set that is the same as the 6220, but without
Speakerphone and without Mute.
6220
6220 is a Lucent set with 6210 features plus Speakerphone, Mute,
Repertory Dialing, Repertory Keylock, Set P ersonalized Ring, System Hold CallrID, and Caller ID analog terminals (analog terminals with Caller ID boxes, or adjuncts) that support Caller ID according to Bellcore, Bellcore V.23, or NTT standards.
MWI is supported via FSK (Bellcore standard). MWI is also optionally
supported via DEFINITY
to the capabilities of the Caller ID terminal used.
®
system LED MWI.
®
system LED voltage method or via neon lamp.
TeleMatrix and Teledex Caller ID terminals use a neon lamp MWI in
hospitality environments.
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NOTE:
Caller ID feature requires the TN793B or TN2793B circuit pack.
Issue 1
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32General Telephony Enhancements - Global
Figure 2. 6210 Analog Telephone
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Issue 1
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33General Telephony Enhancements - Global
Figure 3. 6220 Analog Telephone
Description of the terminals(continued)
The 6200 family of analog terminals requires DEFINITY
software.
If R8.1 is used as a bugfix, access to the CallrID terminal type is blocked.
6200 Analog Native Support is available and supported in both Offer
Category A and Offer Category B.
6200 family is compatible with existing DEFINITY
circuit packs.
Caller ID terminals
TN793B/TN2793B circuit pack supports the following Caller ID terminals:
®
ECS R8
— Access is not blocked for the 6200 family of terminals.
®
system analog line
— Can be used where the 8110 terminal is used.
— TeleMatrix 2802 CID Guest Room Telephone — Teledex Millennium 2505C and 2510C — Commercial sets with Caller ID capabilities that comply with the
protocols supported by the Caller ID
— Caller ID display boxes, or adjuncts, that comply with the protocols
supported by the Caller ID
What’s New in DEFINITY ECS Release 8.2 Job Aid
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NOTE:
Many Caller ID protocols specify FSK signaling for MWI.

6400 Tip/Ring (Data Module Features)

The 6400 Tip/Ring feature supports the operation of an analog adjunct
operating independently on an I2 channel with its own extension for 64xx DCP telephones.
Allows the operation of an analog adjunct to be independent of the digital
telephone’s extension for the use of fax machines or modems without compromising the user’s voice extension.
— 6416D+ — 6424D+ DCP
NOTE:
When set for I2 operation, the module transmits an S2-channel button press message for button 01h of group 00h whenever it detects an analog switch hook flash.
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34General Telephony Enhancements - Global
®
The DEFINITY
system ignores any of these button depression messages. This does not cause any trouble report. While set for I2 operation, the button press message cannot be suppressed.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Issue 1
April 2000
35General Telephony Enhancements - Global
Figure 4. 6416D+ DCP Terminal
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Issue 1
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36General Telephony Enhancements - Global
Figure 5. 6424D+ DCP Terminal
Administration
The 6416D+ and the 6424D+ terminals are administered with a data option field for an analog adjunct.
Administer as a data module field on add station form.
An option on the add station form allows users to administer their own
particular extension.
— Previously, what is now the data option field, was the data module
field for all of the 6400 terminals.
— User can choose from analog, data module, or none.
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Station Form page 1 used for 6416D+ and 6424D+ terminals only
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37General Telephony Enhancements - Global
STATION
Extension: 1003 Lock Messages? n BCC: 0 Type: 6424D+ Security Code: ____ TN: 1_ Port:_______ Coverage Path 1: ____ COR: 1_ Name: ________________________ Coverage Path 2: ____ COS: 1_ Hunt-to-Station: _______
STATION OPTIONS Loss Group: Data Option: analog Personalized Ringing Pattern: 1 Speakerphone: 2-way Message Lamp Ext: 1000 Display Language: english Mute Button Enabled? y Expansion Module? n MM Complex Data Ext: n
DEFINITY
®
system 8.1 provides the following form only if the set is a
Page1 of X
6416D+ or 6424D+ and Expansion Module = y on Page 1.
Station form used only with 6416d+ or 6424d+ equipped with XM24 expansion module
Page X of X
EXPANSION MODULE BUTTON ASSIGNMENT 1: ______________________ 13: ____________________ 2: ______________________ 14: ____________________ 3: ______________________ 15: ____________________ 4: ______________________ 16: ____________________ 5: ______________________ 17: ____________________ 6: ______________________ 18: ____________________ 7: ______________________ 19: ____________________ 8: ______________________ 20: ____________________ 9: ______________________ 21: ____________________ 10: ______________________ 22: ____________________ 11: ______________________ 23: ____________________ 12: ______________________ 24: ____________________
STATION
DEFINITY
®
system 8.1 provides the following form if the set is a 6416D+ or
6424D+ and data option is equal to analog
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Station Form used only with the 6416D+ or the 6424D+ when Data Option equal to analog
Page 6of 6 STATION Analog Adjunct
Data Extension: 1003 Name: BCC: 0 COS: 1 COR: 1 ITC: restricted TN: 1
ABBREVIATED DIALING List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER (Station with a data extension button for this analog adjunct)
Ext Name 1:
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38General Telephony Enhancements - Global
NOTE:
DSA is impacted when implementing these new features.
Station Form Page 3 Used For All 6400 Voice Terminals Except the 6402/D
Page 3 of X
SITE DATA Room: ______________ Headset? n Jack: ____________ Speaker? y Cable: ___________ Mounting: d Floor: ______________ Cord Length: 0 Building: ______________ Set Color: __________
ABBREVIATED DIALING List 1: ________ List 2: ________ List 3: ________
BUTTON ASSIGNMENTS 1: _____________ 5: _____________ 2: _____________ 6: _____________ 3: _____________ 7: _____________ 4: _____________ 8: _____________
STATION
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Station Form Page 3 Used For 6402/D Voice Terminals Only
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39General Telephony Enhancements - Global
Page 3 of X
SITE DATA Room: ______________ Headset? n Jack: ____________ Speaker? y Cable: ___________ Mounting: d Floor: ______________ Cord Length: 0 Building: ______________ Set Color: __________
ABBREVIATED DIALING List 1: ________ List 2: ________ List 3: ________
BUTTON ASSIGNMENTS 1: call-appr________ 2: call-appr________
STATION
Station Form Page 4 Used For 6402/D Voice Terminals Only
Page 4 of X
STATION
FEATURE BUTTON ASSIGNMENTS 1: _____________________ 2: _____________________ 3: _____________________ 4: _____________________ 5: _____________________ 6: _____________________ 7: _____________________ 8: _____________________ 9: _____________________ *: _____________________ 0: _____________________ #: _____________________
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Station Form Page 4 Used For 6416D+ Only
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40General Telephony Enhancements - Global
Page 4 of X
FEATURE BUTTON ASSIGNMENTS 1: _____________________ 2: _____________________ 3: _____________________ 4: _____________________ 5: _____________________ 6: _____________________ 7: _____________________ 8: _____________________
STATION
Station Form Page 4 Used For 6424D+ Only
Page 4 of X
FEATURE BUTTON ASSIGNMENTS 1: ______________________ 9: ____________________ 2: ______________________ 10: ____________________ 3: ______________________ 11: ____________________ 4: ______________________ 12: ____________________ 5: ______________________ 13: ____________________ 6: ______________________ 14: ____________________ 7: ______________________ 15: ____________________ 8: ______________________ 16: ____________________
STATION
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Station Form Page 5 Used for all 6400 Display Sets Other Than the 6402D
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41General Telephony Enhancements - Global
Page 5 of X
SOFTKEY BUTTON ASSIGNMENTS 1: ______________________ 2: ______________________ 3: ______________________ 4: ______________________ 5: ______________________ 6: ______________________ 7: ______________________ 8: ______________________ 9: ______________________ 10: ______________________ 11: ______________________ 12: ______________________
STATION
Station Form used Only With 6416D+ or 6424D+ Equipped With XM24 Expansion Module
Page X of X
STATION
EXPANSION MODULE BUTTON ASSIGNMENT 1: ______________________ 13: ____________________ 2: ______________________ 14: ____________________ 3: ______________________ 15: ____________________ 4: ______________________ 16: ____________________ 5: ______________________ 17: ____________________ 6: ______________________ 18: ____________________ 7: ______________________ 19: ____________________ 8: ______________________ 20: ____________________ 9: ______________________ 21: ____________________ 10: ______________________ 22: ____________________ 11: ______________________ 23: ____________________ 12: ______________________ 24: ____________________
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6400 Terminal Parameters Form
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42General Telephony Enhancements - Global
Page X of X
6400-TYPE TERMINAL PARAMETERS
Default Parameter Set: 1 Customize Parameters? y
OPTIONS Display Mode: Handset Expander Enabled? Volume: PRIMARY LEVELS Voice Transmit (dB): Voice Sidetone (dB): Voice Receive (dB): Touch Tone SideTone (dB): Touch Tone Transmit (dB):
2-WAY BUILT-IN SPEAKER LEVELS: Voice Transmit (dB): Voice Receive (dB): Touch Tone Transmit (dB): 1-WAY BUILT-IN SPEAKER LEVELS Voice Receive (dB): Touch Tone SideTone (dB):
STATION
Tip Fields
Fields, field placements, and valid keywords
6400 8400/ 9400 Differences 6402/D 8403B 6402 has 1 less call appearance. 6408 8410B 6408 has 2 less call appearances and no 2 way-
speaker-phone. 6408+ 8405B 6408+ has 3 more call appearances 6408D 8405D 6408D has 3 more call appearances and no 2-
way speaker-phone. 6408D+ 8405D+ 6408D+ has 3 more call appearances. 6416D+ 8434D 6416D+ has 18 less call appearances and 3 less
soft-keys
(12 v 15). The 8434 has a 2 x 40 display instead
of a 2 x 24 display 6424D+ 8434D 6416D+ has 18 less call appearances and 3 less
soft-keys
(12 v 15). The 8434 has a 2 x 40 display instead
of a 2 X 24 display
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Support for 24-button expansion modules
The XM24 expansion module is fully functional when administered together
with the 6416D+ and 6424D+ voice terminals.

Abort Transfer

The Abort Transfer provides the user with the optional capability to abort a
transfer attempt when pressing a non-idle line appearance or going on­hook, putting the previously soft-held call on hard hold.
In a Pre Release 8.1 operation, the user might have received an urgent call
that they needed to pick up and then later transfer the urgent call to yet another party.
— The user forgets that the first call is still on soft-hold awaiting
transfer and the user instead presses the transfer button to transfer the urgent call to a third party.
— As soon as the user presses the transfer button, the first and second
calls are transferred together which is not what the user intended.
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Abort Transfer allows abort the transfer operation whenever he/she
presses a non-idle call appearan ce in the middl e of the transfer operation or when the user hangs-up (assuming that the Transfer Upon Hang-Up feature is not enabled).
The original call that was on soft-hold in the transfer-pending mode will be
changed to be on hard-hold so that the original call is not lost.
When the user then presses the transfer button, the user will be initiating a
new transfer for the call appearance he/she is currently on.
Abort Conference
The Abort Conference enhancement provides the user with the optional
capability to abort a conference attempt when going on-hook, putting the previously soft-held call on hard hold.
This allows the user of a DCP, Hybrid, Wireless, or ISDN-BRI terminal to
abort the conference operation whenever they hang-up.
NOTE:
The original call that was on soft-h old in the conferenc e-pending mode will be changed to be on hard-hold so that the original call is not lost.
— If the user of a DCP, Hybrid, Wireless, or ISDN-BRI terminal presses
a non-idle call appearance (or goes on-hook) in the middle of performing a Transfer operation, the Transfer operation is not aborted but is left in an active state.
When the user later presses the conference button, the user will be
initiating a new conference for the call appearance they are currently on.
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NOTE:
The Abort Transfer / Abort Conference features are not applicable to Attendant Consoles.
Administration
Enable Abort Transfer Operation and Enable Abort Conference Operation
Enabled/disabled on a per-system basis by the use of 2 new fields on the
system-parameters features form.
Automatically disabled on upgrades.
New on the system-parameters features form
“Abort Transfer?” and “Abort Conference Upon Hang-Up?” are added to
Page 5 of the form as shown
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44General Telephony Enhancements - Global
change system-parameters features Page 5 of 10 FEATURE-RELATED SYSTEM PARAMETERS
Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties with Public Network Trunks: 6 Auto Hold? n
Conference Parties without Public Network Trunks: 6 Attendant Tone? y
Night Service Disconnect Timer (seconds): 180 Bridging Tone? n
Unanswered DID Call Timer (seconds): ____ Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Special Dial Tone? n
Reset Shift Timer (seconds): 0
Station Call Transfer Recall Timer (seconds): 0
DID Busy Treatment: tone
DISTINCTIVE AUDIBLE ALERTING
DTMF Tone Feedback Signal to VRU - Connection: _ Disconnection: _
Short Interdigit Timer (seconds): 3 Conference Tone? n
Long Hold Recall Timer (seconds): 160
Allow AAR/ARS Access from DID/DIOD? _
Allow ANI Restriction on AAR/ARS? _ Transfer Upon Hang-Up? n
Abort Conference Upon Hang-Up? n Abort Transfer? n
7405ND Numeric Terminal Display? n 7434ND? n
Internal: 1 External: 2 Priority: 3
Attendant originated Calls:_ ________
Abort Transfer? Fixed field identifying whether the Abort Transfer feature is
enabled or disabled.
— Help: n(o), y(es) —Default: n — Error: invalid entry, press help.
Abort Conference Upon Hang-Up? Fixed field identifying whether the Abort
Conference feature is enabled or disabled.
— Help: n(o), y(es)
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—Default: n — Error: invalid entry, press help.

Attendant Vectoring

Attendant Call Vectoring is a stand alone feature that is supported on a single switch environment with or without CAS. Attendant Call Vectoring permits unique treatment for each of the attendant-seeking calls according to a number of factors, as defined by the Vector Directory Numbers for each functionality, so as to provide a highly flexible approach for managing incoming calls to an attendant on a DEFINITY switch.
Terminology and Acronyms
Table 2. Terms and Acronyms
Term Meaning
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45General Telephony Enhancements - Global
BSR Best Service Routing CAS Centralized Attendant Service IAS Inter-PBX Attendant Service RLT Release Link Trunk TAAS Trunk Answer Any Station TN Tenant Number. Tenant numbers are assigned to all endpoints in the system
and indicates which tenant partition the endpoint belongs to. If tenant partitioning is not administered the system has only one “universal” tenant partition and all endpoint TN numbers are defaulted to 1.
VDN Vector Directory Number
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Attendant Group Calls
Attendant group calls are calls directed to an attendant group; calls to an individual attendant (via the assigned extension) are not considered attendant group calls. Calls begin as or become attendant group under the following conditions:
Call to Listed Directory Number (LDN)
Attendant group in coverage path
Attendant control of trunk group access
Attendant return calls
Attendant serial call s
Calls forwarded to attendant group
Controlled Restriction
Dialed attendant access code
Emergency access (dialed FAC or off hook timeout)
1
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46General Telephony Enhancements - Global
VIP Wakeup
DID/Tie/ISDN intercept treatment
DID time-out due to Unanswered DID Call Timer expiry
DID busy treatment
Call Park time-out
Call Transfer time-out
Security Violation Notification (SVN)
Multifrequency signaling with attendant group as terminating destination
CDR buffer full with attendant group as Call Record Handling Option
Trunk incoming destination is attendant group
Trunk group night service destination is attendant group
Hunt group night service destination is attendant group
Automatic Circuit Assurance (ACA) referral calls
VDN routes to the attendant access code
Attendant group calls terminate to the attendant group associated with a particular
party’s tenant number (TN). When tenant partitioning is not administered, the system can have only one “universal” tenant partition and attendant group in which attendants can be members. Any attempt to assign an attendant to an
1. Multimedia data calls can also be sent to an attendant group, but only voice is being supported for R8 attendant vectoring. Data calls were not originally suppor ted for basic vectoring and support is still incomplete. Since there is no need to provide this functionality, MMCH calls will be blocked from attendant vectoring.
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attendant group other than 1 is denied. All endpoints in the system are defaulted to TN 1 which by default belongs to attendant group 1. Any attempt to assign TN numbers other than 1 is also denied. So, attendant group calls will always terminate to attendant group 1. For example, station 2000 is assigned TN 1 so when the attendant access code is dialed from station 2000, the call terminates to attendant group 1.
When tenant partitioning is administered, attendants can be assigned to multiple attendant groups and endpoints can be assigned TN numbers for any of the tenant partitions. The TN is associated with an attendant group via the tenant form. So, tenant partitions 1 and 2 can be associated with separate attendant groups or the same attendant group. Attendant group calls still terminate to the
attendant group assigned to a party’s TN. For example, station 2000 is assigned TN 1 which is associated with attendant group 1. Station 3000 is assigned TN 2 which is associated with attendant group 2. When the attendant access code is dialed from station 2000, the call terminates to attendant group 1 and when dialed from station 3000, terminates to attendant group 2. This is a flexible method of assigning multiple tenant partitions to be controlled by one attendant group or assigning each tenant partition a separate attendant group.
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47General Telephony Enhancements - Global
Call Vectoring
Call vectoring provides a highly flexible approach to managing calls. It consists of three basic components:
1. A Vector Directory Number (VDN)
2. Vectors
3. Vector commands
The VDN is an extension which can be directly dialed or administered as a destination (e.g., last point in a coverage path, night service destination, etc.). Each VDN is assigned a vector in which call handling procedures are programmed using vector commands. Once the call goes to a vector, the call’s routing and treatment are determined by the commands in the vector.
Attendant Vectoring
A new customer option for attendant vectoring will be added and will not be available if RLT CAS is turned on. So, this feature will be available in non­distributed attendant environments and distributed attendant environments for IAS and QSIG CAS. When the new option is on, attendant vectoring will be available for customers to program how they want their attendant group calls processed. This feature will be based upon and use existing call vectoring and attendant administration.
Just as TN assignment currently determines which attendant group calls are terminated to, the TN assignment will also determine which VDN the calls are redirected to (i.e., a VDN field will be added for each tenant partition). If a VDN is administered, attendant group calls will be redirected to the VDN rather than the attendant group. If a VDN is not assigned calls will terminated to the associated
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attendant group as they currently do. How Definity determines which party’s TN to use in call scenarios will remain unchanged by attendant vectoring. The VDN for the selected TN will apply. For example, the selected TN for calls covered to an attendant group, is the called user’s partitioning is not administered, the system can have only one partition and attendant group. All attendant group calls are directed to attendant group 1. The form to administer TN associations is not accessible so system-wide console assignments apply. To follow the existing principals of this administration, the attendant vectoring VDN assignment will appear on the Console Parameters form when partitioning is turned off. When it is turned on, the field will be removed from the console form and the contents will be automatically copied to TN 1.
To associate VDNs and vectors for attendant vectoring, a new field will be added to both the VDN and the call vectoring form s to indi ca te attendant vectoring. When attendant vectoring is indicated for VDNs and vectors, all call center associated fields will be removed (Skills, BSR, etc.). There will be no restrictions applied to attendant and non-attendant vectoring. For example, an attendant VDN can point to a non-attendant vector and vice versa. The same is true for vector commands. For example, an attendant VDN which points to an attendant vector can have a vector step which routes to another VDN which is a non-attendant VDN. In this case, the call will be removed from queue and treated as though it had just entering vector processing rather than a continuation from one VDN to another. The reverse will also be true if non-attendant VDNs get subsequently routed to attendant VDNs. The following commands will be provided for attendant vectoring:
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48General Telephony Enhancements - Global
, not the calling user’s, TN. When tenant
Announcement <extension>
busy
disconnect after announcement <extension>
goto step <step #> if time-of-day is <day> <hour>:<minute> to <day>
<hour>:<minute>
goto step <step #> if <unconditionally, queue-fail>
goto vector <vector #> if time-of-day is <day> <hour>:<minute> to <day>
<hour>:<minute>
goto vector <vector #> if <unconditionally, queue-fail>
queue-to attd-group
queue-to attendant <extension>
queue-to hunt-group <group number> pri <priority level>
route-to number <number> with cov <y|n> if <unconditionally>
wait-time <seconds> secs hearing <silence, ringback, music>
1. In this case, unconditional is not a choice, it is the only option
1
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wait-time <seconds> secs hearing <extension> then <silence, ringback,
music, continue>
stop
If attendant vectoring results in putting a call in the attendant queue, it will be placed in queue with the priority as administered on the console parameter form. There will be no changes made to the attendant priority queue for attendant vectoring. Note that even when partitioning is turned on and multiple attendant groups exist, all queues have the same priority assignments. Priority queue administration also applies for calls to an individual attendant (via the assigned extension).
If attendant vectoring results in putting a call in the hunt group queue, it will be placed in queue with the indicated priority. To use this command, the hunt group must be vector controlled.
Until some mechanism is provided for customers to apply vector commands or specialized administration to specific types of attendant group calls, the following will not be redirected to the attendant VDN:
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49General Telephony Enhancements - Global
Emergency Access - these calls will still be sent directly to the attendant
group. However, an attendant vectoring VDN can be assigned as the emergency access redirection extension.
Attendant return calls - these calls will still be sent to the original attendant
if available or placed into the attendant group queue if no attendants are available.
Serial calls - as with return calls, serial calls will still be returned to the
original attendant if available and placed in queue if no attendants are available.
VIP Wakeup calls - these reminder calls will still be sent directly to the
attendant group.
Call Park time-out - these calls result in a conference (caller, principal, and
attendant) and call vectoring does not allow conferenced calls to be vectored.
Call Transfer time-out - these calls are controlled by the attendant return
call timer and are processed as though they had been attendant extended calls (i.e., actual attendant return calls). It is unclear when or why this functionality was introduced, but the design will not be changed in order to allow the calls to be vectored.
One of the main reasons for providing attendant vectoring is to allow attendant group calls to be routed anywhere when the system is in night service. For R8, there will be no additional night service functionality provided for attendant vectoring. The desired night service routing can be provided using the existing night station service in conjunction with attendant vectoring. All existing night service rules will remain in place (e.g., night console service supersedes night station service which supersedes TAAS). Attendant group calls will not be
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redirected to attendant vectoring when the system is in night service unless a night console is available. Otherwise, they will continue to be redirected to the applicable night service processing. In order to achieve attendant vectoring for calls when the system is in night service without a night console, the night station service extensions must be attendant vectoring VDN extensions.
Attendant VDN
The fact that VDN extensions can be dialed directly or calls can be transferred to VDN extensions will remain unchanged for attendant VDNs.
Currently, VDN extensions can be assigned to:
Hunt Group night destination - An attendant vectoring VDN can be
assigned as a hunt group’s night destination. Calls to that hunt group when it is in night service will be redir ecte d to the VDN and atte ndan t vectoring will apply. Note that hunt group night service does not apply if the hunt group is vector controlled. When field is removed from the form. In order for a hunt group to be available in vectoring for the vector controlled. So, the hunt group in the night service and the call would then terminate to the indicated night service destination.
vector?
queue-to hunt-group
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is y, the night service destination
command, the hunt group must be
route-to
command could be in
50General Telephony Enhancements - Global
LDN and trunk night destination - One or all trunk groups can be placed
into night service and an attendant vectoring VDN can be assigned as the group’s night service destination. If a night destination is assigned for LDN calls, it will over-ride (for LDN calls) the trunk group’s night destination. Either of these destinations can be an attendant vectoring VDN. However, if tenant partitioning is administered and the trunk group night service destination is the attendant group, the call will be redirected to the VDN associated with the trunk group’s TN. If, instead, the night service destination is explicitly assigned to a particular attendant vectoring VDN, it may or may not be the VDN that would have resulted had the night destination been the attendant group.
Tenant night destination - For tenant partitioning, each partition can be
assigned a night destination. When tenant partitioning is turned off, local attendant group calls are sent to the LDN night destination. When partitioning is turned on, local attendant seeking calls are sent to the partition’s night destination.
Trunk group incoming destination - The incoming destination can be an
attendant vectoring VDN except for RLT trunk groups. As in trunk group night service, an assigned incoming destination to an attendant vector could result in the call being sent to a different VDN than if the destination had been assigned to the attendant group.
Last coverage point in a coverage path - Attendant VDNs can be assigned
as a coverage point.
Abbreviated dialing lists - Attendant VDNs can be assigned to abbreviated
dialing lists.
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Emergency access redirection - An attendant VDN can be assigned to
emergency access redirection. When the attendant’s emergency queue over-flows or when the attendant group is in night service, all emergency calls will be redirected to this VDN. Careful thought should be given to routing these calls off-switch.
QSIG CAS number for attendant group calls - An attendant VDN can be
assigned to this number which determines where attendant group calls at a QSIG Branch are processed. This will allow local vectoring at a Branch prior to routing the calls to the Main or elsewhere.
Auxiliary data for the following button assignments - In keeping with
existing procedures, attendant VDNs will not be denied as auxiliary button data for:
Facility busy indication - visual indication of busy or idle status for
the associated extension
Manual message waiting indication - light a message waiting lamp
on the station associated with the button
Manual signaling - rings the station associated with the button
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Remote message waiting indicator - mess age waiting status lamp
automatically lights when a LWC message has been stored in the system for the associated extension
Attendant Routing Examples
The following examples outline how the Attendant Vectoring commands can be used to route calls in an attendant environment. For these examples, consider the following vectors and vector administration.
Assume the following attendant vectors (tenant partitioning is turned on):
Table 3. Attendant Vectoring Vectors
VDN 1999
vector 1
1. goto step 6 if time-of-day is all 12:00 to 13:00
2. queue-to attd-group
3. goto step 7 if que ue-fail
4. wait 999 secs hearing music
5. busy
6. route-to number 4000 with cov y if unconditionally
7. route-to number 93035381000 with cov y if unconditionally
1. queue-to attd-group
2. goto step 6 if queue-fail
3. announcement 9000
4. wait 999 seconds hearing music
5. disconnect after announcement 9001
6. queue-to hunt-group 1
7. goto step10 if q ueue-fail
8.wait 999 secs hearing ringback
9. busy
10. route-to number 93035381000 with cov y if unconditionally
VDN 2999
vector 2
VDN 3999
vector 3
1. goto step 7 if time-of-day is all 12:00 to 13:00
2. queue-to attd-group
3. goto step 7 if queue-fail
4. announcement 9000
5. wait 15 seconds hearing music
6. goto step 4 if unconditionally
7. queue-to attendant 6000
8. goto step 10 if queue-fail
9. wait 999 secs hearing ringback
10. route-to number 93035381000 with cov y if unconditionally
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Administration is as follows:
a. All stations are assigned TN 1 which is associated with attendant group 1,
VDN 1999, and music source 1
b. All trunk groups are assigned TN 2 which is associated with attendant
group 1, VDN 2999, and music source 2
c. All VDNs are assigned TN 3 which is associated with attendant group 2,
VDN 3999, and music source 3 d. Extension 4000 is assigned to a hunt group 1 e. Extension 6000 is assigned to an attendant console for direct access
Local Attendant Group Access Code
When a station dials the attendant access code, the call is redirected to vector 1. If it is lunch time, the call is sent to a hunt group and vector processing terminates. If it is not lunch time, the call is sent to attendant group 1. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller hears music from the music source assigned to TN 1 until an attendant answers the call. If the call cannot be queued, it is routed to a remote location with coverage and vector processing terminates. If the call is unanswered after 999 seconds in the attendant queue, the caller hears busy and vector processing terminates.
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52General Telephony Enhancements - Global
NOTE:
The
route-to
command leaves vector processing as soon as the call is successfully routed. So, in the example above, if it is lunch time the call will route to the hunt group and all hunt group processing will then apply. If the group is assigned a queue and the call can be queued, it will be. If not, and
coverage criteria is met, the call will follow the hunt group’s coverage path. If the hunt group is in night service, the call will go to the hunt group’s night service destination. If the route-to command had indicated coverage “n”, the hunt groups coverage path would not have been followed and vector step 7 would apply.
Incoming Trunk Calls to Attendant Group
When a call is received on a trunk which has the attendant group assigned as the incoming destination or the call is addressed to the attendant group, the call is redirected to vector 2. The call is then sent to attendant group 1. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller will hear the announcement followed by music from the music source assigned to TN 2. If the call is unanswered after 999 seconds in the attendant queue, the caller is dropped after hearing an announcement and vector processing terminates. If queueing to the attendant fails, the call is queued to hunt group 1. If a member is available to take the call, it will be terminated to the member and vector processing terminates. If a member is not available and the call can be queued, it will be and the caller will hear ringback until a member answers. If the call is
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unanswered after 999 seconds in the hunt group queue, the caller hears busy and vector processing terminates. If the call cannot be queued, the call will be routed to the remote location and vector processing will terminate.
NOTE:
The main difference from scenario 1 is queueing the call to the hunt group rather than routing the call there. In this scenario, the call will not follow the
hunt group’s coverage path or night service destination.
Incoming LDN Calls
When a call is received for an LDN, the call is redirected to vector 3. If it is lunch time, the call is sent to attendant 6000. If the attendant is available, the call is answered and vector processing terminates. If the attendant is not available the call is placed into queue and the caller hears ringback until the attendant answers the call. If the call is unanswered after 999 seconds in the attendant’s queue, the call is sent to the remote location and vector processing terminates. If the call cannot be placed in attendant 6000’s queue, the call is routed to a remote location and vector processing terminates. If it is not lunch time, the call is sent to attendant group 2. If an attendant is available, the call is terminated to the attendant and vector processing terminates. Otherwise, the call will be queued to the attendant group and the caller will hear an announcement followed by music (from the music source assigned to TN 3) every 15 seconds. If the call cannot be queued, it is sent to attendant 6000.
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NOTE:
Vector 3 attempts to queue the call to attendant 6000. A
route-to
command could have been used also, but care should be taken since an attendant cannot be assigned a coverage path.
QSIG CAS
This example shows how you can use Attendant Vectoring with CAS.
CAS BRANCH
Suppose the customer would like to always play an announcement at a QSIG CAS branch before routing the call to the QSIG CAS main. An attendant VDN (assume 1000) would need to be administered in the QSIG CAS Number field at the branch instead of the number to the QSIG CAS main’s attendant access code (assume 303-538-0 with AAR access code 9). The following vector would play an announcement and then route the call to the QSIG CAS main.
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Table 4. QSIG CAS Vector
VDN 1000
vector 1
1. announcement 9000
2. route-to number 93035380 with cov y if unconditionally
Calls from a QSIG branch are sent to the main with the main’s attendant access code as the destination address so these calls are automatically attendant group calls. The VDN to which these calls get redirected will depend on the TN of the incoming trunk.
Night Station Service
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CAS MAIN
This example shows how you can make use of the Attendant Vectoring features for night service.
Administration is as follows:
Table 5. Night Station Service Vectors
VDN 4999
vector 4
1. route-to number 93035381000 with cov y if unconditionally
a. Trunk group 1 is assigned TN 2 which is associated with attendant group 1,
and night destination 4999
b. Trunk group 2 is assigned TN 1 which is associated with attendant group 2,
and night destination 5999
c. Extension 6000 is assigned to a station
d. System night service is on
VDN 5999
vector 5
1. route to number 6000 with cov n if uncondi­tionally
2. route-to number 93035381000 with cov y if unconditionally
When a non-DID call comes in on trunk group 1, the call is redirected to VDN 4999 which routes it to a remote location.
When a non-DID call comes in on trunk group 2, the call is redirected to VDN 5999 which routes it to station 6000. If station 6000 is unavailable, the call will not
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cover on station 6000’s coverage path. Vector processing will continue and route the call to a remote location.
NOTE:
When station night service is active, calls are processed according to the administered night destination for the trunk group, not the night destination for the associated TN (i.e., these are not destination had been assigned as have become attendant group calls and would be processed according to the partitions night destination.

Trouble Isolation: List Trace Command

Two new options for the list trace command allow customers and Tier 1 technicians to troubleshoot misdirected calls, trunking/routing problems, and call denials.
attendant group calls). If the night
attd
or left unassigned, the calls would
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55General Telephony Enhancements - Global
list trace station
want to troubleshoot)
list trace tac
troubleshoot)
Execute the list trace command with the relevant option word.
To see all the list trace options, execute list trac e at the command line.
To redisplay the most-recently done trace, execute list trace previous at
the command line.
To cancel a trace in progress, press F7.
!
Diagnostic Procedure
nnnnn
xxxx
(where nnnnn is the number of the station you
(where xxxx is the identifier of the trunk you want to
WARNING:
DEFINITY release 8.2 does not record all denial events. Always check translation s befo re you e scal ate a prob lem .
For example, COR to COR restrictions are not recorded in the event log. If the event log does not have entries for the calling/called parties, check the COR translations.
1. Execute list trace station
nnnnn
or list trace tac
xxxx
from the comma nd
line. For tone traces (denial events) convert the call ID (cid) from decimal to
hexidecimal, and continue with the following steps.
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2. Execute the display events command from the command line. Search for
CATEGORYCATEGORY
denial
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56General Telephony Enhancements - Global
.
3. Search the EVENTS REPORT for the problem.
Diagnostic Example: list trace to Diagnose
Intercept Tone (Denial)
In this example, the customer heard an intercept tone (denial of service). Execute list trace station
list trace station 51001
LIST TRACE
time data
11:58:57 active station 51001 cid 528 11:59:02 dial 9538 11:59:02 denial station 51001 cid 528 11:59:02 TRACE COMPLETE station 51001 cid 528
nnnnn
Convert 528 to hexidecimal (0x210) and execute display events CATEGORY
denial
.
Search for event data 2 for hexidecimal cid 210:
and make the test call from that station:
hexidecimal
cid to troubleshoot the
EVENTS REPORT
Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt
1343 Need higher FRL to route 6 210 02/11/11:59 02/11/11:59 1
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Diagnostic Example: list trace to Diagnose Fast
Busy (Reorder Tone)
In this example, no trunks were available in trunk group 1.
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Execute list trace station
list trace station 51001
LIST TRACE
time data
12:04:30 active station 51001 cid 531 12:04:32 dial 56001 12:04:32 reorder trunk-group 1 cid 531 12:04:032 TRACE COMPLETE station 51001 cid 531
nnnnn
and make the test call from that station:
Convert 531 to hexidecimal (0x213) and execute display events CATEGORY denial.
Search for event data 2 for hexidecimal cid 213:
EVENTS REPORT
Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt
1012 Destination Unavailable 6 213 02/11/12:04 02/11/12:04 1
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Diagnostic Example: list trace to Diagnose DID
not Ringing Correctly
In this example, the trace verifies the inbound digits from the network and traces DID trunk to VDN 52099, to vector 1, terminated to agent 51001.
xxxx
Execute list trace tac
list trace tac 7
LIST TRACE
time data
11:38:30 active trunk-group 79 member 1 cid 516 11:38:33 dial 52099 11:38:33 ring vector 1 cid 516 11:38:41 active station 51001 cid 516 11:38:41 TRACE COMPLETE station 51001 cid 516
and place the test call from the network:
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Diagnostic Example: list trace to Diagnose
Outpulsing Error
In this example, the trace verifies the outpulsing of incorrect digits to the central office (area code 303 is required). Trunk-group 81 member 1 outpulsed 5381788. The network rejected the call because it required a 10-digit number. The call did not complete, and the caller went on-hook.
nnnnn
Execute list trace station
list trace station 51001
LIST TRACE
time data
11:17:17 active station 51001 cid 522 11:17:20 dial 9538 11:17:20 term trunk-group 81 cid 522 11:17:21 dial 953817 11:17:21 seize trunk-group 81 member 1 cid 522 11:17:24 dial 95381788 11:17:24 outpulse done 5381788 11:17:32 active trunk-group 81 member 1 cid 522 11:17:34 idle station 51001 cid 522 11:17:34 TRACE COMPLETE station 51001 cid 522
and place the test call from the station:
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Diagnostic Example: list trace to Diagnose
Station not Ringing
In this example, the trace verifies the inbound DID call to x52001 is forwarded off­net and the trunk hung up.
nnnnn
Execute list trace station
list trace tac 7
LIST TRACE
time data
10:42:15 active trunk-group 79 member 1 cid 504 10:42:18 term station 52001 cid 504 10:42:18 call-forwarding 9538 10:42:18 term trunk-group 81 cid 504 10:42:18 call-forwarding 95381788 10:42:18 seize trunk-group 81 member 1 cid 504 10:42:21 call-forwarding 95381788 10:42:21 outpulse done 3035381788 10:42:30 idle trunk-group 81 member 1 cid 504 10:42:30 TRACE COMPLETE trunk-group 79 cid 504
:
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Diagnostic Example: list trace to Analyze Call
Coverage
In this example, the trace verifies the inbound DID call to x52002, no answer; rings x51002, no answer; 2010 no answer, 2010 (final point of coverage) continues to ring and then answers.
nnnnn
Execute list trace station
list trace tac 7
LIST TRACE
time data
10:21:03 active trunk-group 79 member 1 cid 512 10:21:06 dial 52002 10:21:06 ring station 52002 cid 512 10:21:16 no answer station 52002 cid 512 10:21:16 coverage station 51002 cid 512 10:21:32 no answer station 51002 cid 512 10:21:32 coverage station 2010 cid 512 10:21:47 no answer station 2010 cid 512 10:21:47 coverage cid 512 10:21:55 active station 2010 cid 512 10:21:57 idle station cid 512 10:21:57 TRACE COMPLETE trunk-group 79 cid 512
:
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Diagnostic Example: list trace to Analyze Trunk
Signaling Failure
In this example, the trunk wink was not received from the network. Notice there is no trunk seizure message and digits are not outpulsed. Check the
hardware error log for trunk group 2 errors indicating seizure failure.
list trace station 51001
time data
10:35:13 active station 51001 cid 1347 10:35:18 dial 9255 10:35:18 term trunk-group 2 cid 1347 10:35:23 dial 92556001 10:35:23 term trunk-group 2 cid 1347 10:35:38 idle station 51001 cid 1347 10:35:38 TRACE COMPLETE station 51001 cid 1347
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Diagnostic Example: list trace to Analyze ISDN
Call Rejection
In this example, the outbound ISDN call has been rejected by the network or far-end.
Note the ISDN SETUP message has been sent prior to the trunk seizure indicated by the CALL PROCEEDING message. However there is no CALL ALERTING message, indicating that the call was denied by the far-end and the trunk was dropped by the far-end.
list trace station 51001 time data
11:00:37 active station 51001 cid 1518 11:00:41 dial *06255 11:00:41 term trunk-group 11 cid 1518 11:00:44 dial *062556999 11:00:44 seize trunk-group 11 member 2 cid 1518 11:00:44 proceed trunk-group 11 member 2 cid 1518 11:00:44 idle trunk-group 11 member 2 cid 1518 11:00:46 idle station 51001 cid 1518 11:00:46 TRACE COMPLETE station 51001 cid 1518 9454
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Diagnostic Example: list trace to Display ISDN
Call Completion
In this example, the outbound ISDN call is completed. Note the ISDN ALERTING message was received followed by an active trunk
message indicating the called party answered.
list trace station 51001
time data
10:30:02 active station 51001 cid 1305 10:30:07 dial 9255 10:30:07 term trunk-group 11 cid 1305 10:30:09 dial 92556001 10:30:09 seize trunk-group 11 member 4 cid 1305 10:30:09 proceed trunk-group 11 member 4 cid 1305 10:30:09 alert trunk-group 11 member 4 cid 1305 10:30:18 active trunk-group 11 member 4 cid 1305 10:30:20 idle trunk-group 11 member 4 cid 1305 10:30:20 TRACE COMPLETE station 51001 cid 1305
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What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754

NewHospitality-Related Features

Auto Selection Direct Inward Dial (DID) Numbers

Provides the capability to have the system automatically choose a number
among a list of available DID numbers to be assigned to a guest’s room upon check-in.
Useful for any hotel wishing to have direct dialing to rooms without
attendant intervention. It is unlikely to get a central office to assign DID numbers directly associated with a hotel’s room numbering plan.
Useful for hotels that wish to give guests a phone number that is not related
to the room number.
Invoked when a check-in is done from the switch (via a button on the
console) or remotely via a PMS system.
The switch assigns a DID number to the checked-in room from a list that is
administered as DID stations at the switch.
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Process
All calls made to the DID number are directed to the room’s extension as if
the room was called directly.
The Auto Digit Rotation for Direct Inward Dial feature uses x-ports to create
the XDIDs; thus, the effective station capacity of the system is reduced by the number of DIDs administered.
NOTE:
xdid assignments also count against the port count for the “port sensitive pricing.”
The Auto Digit Rotation for Direct Inward Dial feature increases hotel
guests’ security as they can publish their “phone number” without giving away their room number.
Example
When guests check in, they receive the 7- or 10-digit number associated with their DID number assignment.
Hotel personnel know the area code and office code to precede the DID
number to create the 7- or 10-digit public network number.
All outside calls to the guest use the 7- or 10-digit number associated with
that DID number.
The guests phone will ring and cover as if the room was dialed directly.
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From inside the hotel, either the room/extension number or the 2- to 5-digit
DID number may be used.
NOTE:
XDIDs that are unused will follow the coverage path. All xdids cover to voice mail so that they can get a recording that says nobody is checked in.
Administration
Coverage
XDID ports perform the Hunt-to function before coverage.
After hunting, coverage criteria for these calls is based upon the DID, but
the coverage points are based upon the hunted-to station (room).
The Hunt-to feature is modified so that calls placed properly to the DID
number route properly to the mailbox associated with the room’s extension (hunted-to number).
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63NewHospitality-Related Features
New field to activate DID assignment feature
A new field is added to the system-parameters hospitality form to activate
the Automatic DID assignment feature Automatic DID Assignment on Check-in?
— The field accepts only valid values of y or n, which indicates whether
the feature is active.
— The field defaults to n (no).
Whether the feature is administered from the switch-activated check-in or
from a PMS check-in depends on which check-in mode is active on the switch.
Enhance list station command to show hunt-to assignments
The list station command has a new field to display hunt-to assignments.
This field always shows regardless of whether the DID feature is assigned.
It is directly under the name field on line 2.
New button type xdid-view
New button type xdid-view is similar to the check-in button.
The system allows this button’s use whether the switch or a PMS
administers check-ins, to allow DID assignments to be looked up and changed at any time.
The button is allowed only on display sets.
When changed, the old DID, if it existed, is placed back into the queue.
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Use will only be allowed on a station with console permissions.
The DID can continue to be changed as long as y is pressed.
New Screens
add station 1014 Page 1 of X STATION
Extension: 1014 Lock Messages? n BCC: 0
Type: 6048D+ Security Code: ______ TN: 1 Port: _____ Coverage Path 1: ___ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS Loss Group: _ Data Module? n Personalized Ringing Pattern: 1
Speakerphone: 2-way Message Lamp Ext: 1014
Display Language? English Mute button enabled? y
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Page 2 of 3
VIP Wakeup Per 5 Minutes: ______
Dual Wakeup? y Daily Wakeup? y VIP Wakeup? y
Time of Scheduled Wakeup Activity Report: ______
Time of Scheduled Wakeup Summary Report: ______
Time of Scheduled Emergency Access Summary Report: ______
Length of Time To Remain Connected To Announcement: 30____ Extension To Receive Failed Wakeup LWC Messages: ______ Routing Extension On Unavailable Voice Synthesis: ______ Display Room Information in Call Display? n
Number of Digits in PMS Coverage Path: 3
HOSPITALITY
Room Activated Wakeup With Tones?
Announcement Type:
Automatic DID Assignment on Check-in? n
Number of Digits from PMS: 1
PMS Sends Prefix? y
Digit to Insert/Delete:
Call Detail Recording (CDR)
With Call Detail Recording (CDR), incoming calls to the DID port are
recorded as coming to the DID rather than the room’s extension number.
Outgoing calls are recorded as coming from the room’s extension number.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Call Processing
PMS can request a DID assignment from the switch in the check-in
message.
When the Automatic DID assignment feature is active and check-ins are
done from the PMS, the system assigns all check-ins received from the PMS a DID number from the list of XDID numbers.
— The number is chosen from the list in a FIFO manner. — The DID chosen is always the oldest number. — This number is sent back to the PMS in a new check-in message.
The new message is always sent if the DID feature is active, regardless of
whether the PMS requested a DID assignment.
The XDID port has the Hunt-to field filled in with the room extension.
Checkouts clear the Hunt-to field and return xdid, if there is one, to the free
list.
Switch check-in allows optional DID assignment
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65NewHospitality-Related Features
When the check is normally complete, then the number is displayed on the
set that is doing the check-in.
The display is changed to “CHECK-IN COMPLETE, DID=ddddd” where
ddddd is the DID assignment.
The XDID port has the Hunt-to field filled in with the room extension.
When the DID feature is active, hunt-to stations are treated as the called
station.
When the DID station number is called, the call hunts before coverage and
the hunted-to station is treated as though it was dialed directly.
Coverage applies as if from the hunted-to station.
Incoming calls use the COS and COR of the DID.
Outgoing calls use the room extension’s COS and COR.

Crisis Alert to Pager

The primary use of this feature is in addition to the Crisis Alert to an Attendant or Digital station.
It is not recommended to notify only a pager of the Crisis Alert due the
possibility of the paging message not getting immediate response.
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If a crisis alert call is originated in an emergency situation, a message will
be sent to a pager to notify the page of the extension and location where the emergency call was originated.
— The message begins with a customer administrable crisis code, then
the room number or extension and then the location, which can be the main telephone number or any type of location code.
Depending on the type of paging service, the Crisis Alert message may be
from 7 to 22 digits.
NOTE:
Important! Be aware that a crisis alert call will use from 2 to 4 trunks. This is because one trunk is used for the actual emergency call and 1 to 3 trunks are used to notif y the page r(s) de pending on the h ow many pagers are administered.
Not limited to a particular digital numeric pager and service but must adjust
the length of the main number field to fit the pager display.
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66NewHospitality-Related Features
The feature should already be administered in the ARS digit analysis table,
If a Crisis Alert situation occurs the pager will be alerted and display the
Administration
Administration of the Crisis Alert to Pager feature consists of the following:
Adds new fields on the Feature-Related SYSTEM PARAMETERS form.
New fields added to the CRISIS ALERT form.
When the alrt digit pattern is dialed a visual and audible alert is sent to all
if not a digit pattern must be selected, i.e. 911, and the call type must be set to “alrt”.
crisis alert code, the extension/room number and the main number, if one is entered, so that the pagee will know the location where the emergency call was originated.
— An administrable originating extension field that is the originating
extension for the alert call to a pager.
— A Crisis Alert Code field that is administrable by the customer for
identifying a crisis alert pager message.
Code is the first part of the alert message that is sent to a
pager, for example in the U.S. the code may be 911.
attendants and digital stations that have a crss-alert button assigned.
The Crisis Alert to a Digital Pager feature must be turned on using the Alert
Pager field on the CRISIS ALERT SYSTEM PARAMETERS form.
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When the Alert Pager field is turned on new fields appear, Originating
Extension, Crisis Alert Code, Retries, Retry Interval, Main Number, three pager numbers and three pin numbers.
The Originating Extension field requires a valid extension to be entered for
use as the extension originating the call to send a crisis alert message to a pager.
A crisis alert message sent to a pager needs to be identified, so the
customer can administer a code in the Crisis Alert Code field.
The Retries field allows the user to choose the number of times the system
tries to send out the alert message in case of an unsuccessful attempt.
The Retry Interval field allows an administrable time period between
retries.
The Main Number field is for entering a main phone number to the location
or a location code, up to 15 digits.
Three pager number fields are available for inputting up to a 15-digit
number.
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67NewHospitality-Related Features
— Required that one of the three pager number fields has a number
entered or the form cannot be submitted.
— The last three fields are for a pin number associated with each of the
pager number fields.
— The user has 15 spaces for entering the letter p, *, #, or digits in any
combination or the field can be left blank.
The p is for pause for timing purposes, so the system will wait
to send out the pin number and then wait after the pin number to send the message.
A pager number or the main number may be entered using
dashes to separate the digits, such as 123-456-7890.
Two fields for DTMF duration, Tone (msec) and Pause (msec), allow the
tone and pause time to be administered.
The tone time is the actual length of the DTMF tone out pulsed and the
pause time is the time between tones.
— These fields have a range of 20 to 2550 in milliseconds.
For CO type trunks, on the trunk form either the trunk Answer Supervision
Timeout field be set to 0 (zero) and the Receive Answer Supervision field set to y or make appropriate adjustment to the Answer Supervision Timeout with the Receive Answer Supervision field set to n.
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FEATURE-RELATED SYSTEM PARAMETERS
FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS System Printer Extension: Lines Per Page: 60 EIA Device Bit Rate: 9600
SYSTEM-WIDE PARAMETERS Switch Name:
MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group:
SEND ALL CALLS OPTIONS Send All Calls Applies to: station Auto Inspect on Send All Calls? n
UNIVERSAL CALL ID Create Universal Call ID (UCID)? N UCID Network Node ID:
CRISIS ALERT:Every User Responds? n
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68NewHospitality-Related Features
Alert Pager field turned off
change system-parameters crisis-alert CRISIS ALERT SYSTEM PARAMETERS
ALERT STATION Every User Responds? n ALERT PAGER Alert Pager? Y
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Alert Pager field turned on
change system-parameters crisis-alert CRISIS ALERT SYSTEM PARAMETERS
ALERT STATION
Every User Responds? n
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69NewHospitality-Related Features
ALERT PAGER
Originating Extension: 7768
Retry Interval (sec): 30
Alert Pager? y
Crisis Alert Code: 911
Retries: 5
Main Number: 303-555-0800
Pager Number Pin Number 1: 3035559001 1: 7614567890 2: 123456789012345 2: ppp1234567890pp 3: 123456789012345 3: ppp1234567890pp
DTMF Duration - Tone (msec): 100 Pause (msec): 100
Attendant receives alert
To receive the Crisis Alert message there must be at least one attendant
with a crss-alrt button administered. With the Alert Pager field turned on, the attendant will receive the correct alert.
Crisis Alert to Digital Station
Digital Station(s) receives alert
To receive the Crisis Alert message there must be at least one digital
display set with a crss-alrt button administered.
With the Alert Pager field turned on, any station with a crss-alrt button will
receive the correct alert.
Emergency call goes out on Cama trunk
When an emergency call is originated it will connect over a Cama trunk.
Multiple messages
If there are multiple crisis alert messages, each message is sent out to the
pager service in the order that they are initiated.
Emergency 911 call is not affected by message to pager.
Entry logged on the emergency log.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Result of attempt to pager sent to journal printer.
— The journal printer prints out the result, successful or unsuccessful,
of the final attempt of sending a message to the pager.
— Each pager number has status sent to the journal printer.
Hardware
Digital Numeric Pager
TN2182 - Tone Board/Call Classifier or TN744B, C.
Applies to all DEFINITY

Check In via the Hunt-To Feature

Check In via the Hunt-To Feature provides the user with the capability to
have the system automatically check in several related extensions with one check-in command. The check-in command can come from the user’s PMS, or can be an on-switch check-in from the attendant.
®
platforms.
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70NewHospitality-Related Features
This feature allows hotels that offer suite rooms with several phones to
Process
When a guest checks into a room, the PMS sends a check-in message to
The DEFINITY
With the suite check-in feature active, when a room phone is checked in,
The system will continue checking in stations until it encounters a station in
Administration
System optionThe Station Hunt Before Coverage option allows the
check in all the phones associated with that suite at once.
®
the DEFINITY
system.
®
system turns on the phone in the room by removing controlled outward restriction, adds the guest’s name to the station record, sets the coverage path, removes any LWC messages, and marks the room as occupied.
the system will look if there is a hunt-to extension associated with that station. If so, the system will also check in the station found in the hunt-to field.
the chain with a blank hunt-to field.
customer to choose that a call to a busy station will perform station hunting before going to coverage. This feature allows customers to have calls hunt to the other stations associated with their room (suite) before going to coverage, if the primary number called is busy.
To activate the Suite Check-in feature, the Suite Check-in? field on the
system-parameter hospitality form must be set to y.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
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For a group of stations to appear as a suite, the primary extension (the
extension that the PMS will be passing to the switch in the check-in message) must have the secondary extension administered in its hunt-to field on the station form.
To have additional extensions associated with this suite, the user should
enter the next extension into the secondary extension’s hunt-to field. The final station in the hunt-to chain will have a blank entry in its hunt-to field, thus denoting the end of this suite.
If the Suite Check-in field is set to y, and a check-in message is received,
the extension sent in the check-in message will be checked in. If the extension to be checked in has an extension in it’s hunt-to field on the station form, that extension will be checked in as well.
To activate the Station Hunt Before Coverage feature, the “tation Hunt
Before Coverage? field on the system-parameters coverage form must be set to y. The system will check to see if there is a hunt-to station assigned to the busy station. If there is, the system will try to terminate to the hunt-to station before going to coverage. If the hunt-to station is busy as well, the system will continue hunting down the hunt-to chain. If all stations in the hunt-to chain are busy, the call will go to the principal's coverage.
When the DEFINITY
the message as well as any associated extensions (those found in the hunt-to chain) will be checked out. If the primary extension sent on a check­in, or any stations on the hunt-to chain are already in the checked in state,
the room will not be checked in, and the message “Room already Occupied” will be given. If the primary extension sent on a check-out, or any stations on the hunt-to chain are already in the checked-out state, the rooms will be checked out, and the message “Room already Vacant” is given.
Issue 1
April 2000
®
receives a check-out message, the extension sent in
71NewHospitality-Related Features
Changes to the hospitality form
change system-parameters hospitality page 3 of 3 HOSPITALITY ROOM STATES: Definition for Rooms in State 1: Rooms in State 1 Definition for Rooms in State 2: Rooms in State 2 Definition for Rooms in State 3: Rooms in State 3 Definition for Rooms in State 4: Rooms in State 4 Definition for Rooms in State 5: Rooms in State 5 Definition for Rooms in State 6: Rooms in State 6
HOSPITALITY FEATURES Suite Check-in ? n
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Changes to the system-parameters coverage-forward form
change system-parameters coverage-forwarding page 1 of 2
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): _
Coverage - Caller Response Interval (seconds): _
Threshold for Blocking Off-Net Redirection of Incoming Trunks Calls: 1
Issue 1
April 2000
72NewHospitality-Related Features
COVERAGE
FORWARDING
External Coverage Treatment for Transferred Incoming Calls? _
Keep Held SBA at Coverage Point? _
Immediate Redirection on Receipt of PROGRESS Inband Information? _
Maintain SBA At Principal? _
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? _
Station Hunt Before Coverage? n
Call Forward Override? _
Coverage After Forwarding? _
What’s New in DEFINITY ECS Release 8.2 Job Aid
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New Mobility-Related Features

X-Station Mobility (DECT)

Issue 1
April 2000
73New Mobility-Related Features
X-Station Mobility Feature allows phones remoted over a trunk interface to
be controlled by DEFINITY
Accomplished by administering a station record for each station to be so
®
as if they were directly connected to it.
controlled as of type X-mobile.
X-mobile stations have additional administration information further
describing the capabilities of the remote station.
Each X-mobile station has a Trunk Group associated with it.
If the call or other signal needs to be sent to it, DEFINITY
®
uses the
associated D-Channel to communicate with the remote terminal.
When a call arrives over a D-Channel that carries X-mobile traffic, that call
is analyzed to check if an X-mobile remote station originated it.
— If it did, then the call is associated in call processing as an internally
originated call from the local X-mobile station.
®
— Allows a large number of DEFINITY
system features to work for
the remotely controlled station, including bridging.
Used to provide DEFINITY
®
system feature integration with wireless
handsets.
DEFINITY
®
Wireless DECT Release 2.0 uses this capability to field a
competitive wireless offering.
Administration
Enabling X-Station Mobility
New field Maximum XMOBILE Stations is created on the Customer
When this field is set to 0, the feature is disabled.
It is only possible to set the field to N > 0 if the system is administered as
This customer option is disabled by default for new R8 systems and for
Options form and defaults to 0.
R8 or later.
older systems that upgrade to R8.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Change system-parameters customer-options
change system-parameters customer-options Page 1 of 5
OPTIONAL FEATURES
G3 Version: V8 Maximum Ports: 0 Location: 1 Maximum XMOBILE Stations: 0 Abbreviated Dialing Enhanced List? N CAS Branch? n Access Security Gateway (ASG)? n CAS Main? n Analog Trunk Incoming Call ID? n Cvg Of Calls Redirected Off-net? n A/D Grp/Sys List Dialing Start at 01? n DCS (Basic)? n Answer Supervision by Call Classifier? N DCS Call Coverage? N
Administering X-mobile Stations
The station administration form changes to allow the station type of
XMOBILE.
An X-mobile station has the following new fields:
Issue 1
April 2000
74New Mobility-Related Features
Field Range Default Description
Trunk Group 1 to Max Trunk Groups 1 The trunk group to be
signaled MW Type NONE, DISP[LAY] NONE Update X-mobiles Display for MWI Length of Display 1, 2 1 Number of lines in
the display
If the station type is changed to be non-xmobile, then all other fields are the
same as for 2500 series stations.
Change station
change station 3000 Page 1 of 3 STATION
Extension: 3000 Lock Messages? n BCC:0 Type: XMOBILE Security Code: _______ TN: 1 Coverage Path 1: ___ COR: 1
Name: Jeff’s Mobile Coverage Path 2: ___ COS: 1
Mobility Trunk Group: 1 Message Lamp Ext: 3000 Message Waiting Type: NONE Length of Display: 1
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Ter mi na l Typ e
Setting the type in the station screen to XMOBILE will identify an X-mobile
station.
Signaling Group administration
New field X-Mobility/Wireless Type is added to the signaling group form to
indicate the type of X-mobile endpoints allowed for it (DECT or NONE).
The default for the field is NONE.
Add signaling-group
add signaling-group 1 Page 1 of 5 SIGNALING GROUP
Group Number: 1 Associated Signaling? y Max number of NCA TSC: 0 Primary D-Channel: 01b1216 Max number of CA TSC: 0
Trunk Group for NCA TSC: Trunk Group for Channel Selection: 1 X-Mobility/Wireless Type: DECT Supplementary Service Protocol: a
Issue 1
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75New Mobility-Related Features
Signaling
Description
The X-Station capability is turned off unless specifically enabled in the
special applications form.
ISDN PRI is modified to allow INFO messages with Display Information
Elements to be sent at any time.
ISDN PRI is also modified to allow INFO messages with Keypad Facility
Information Elements to generate DTMF when the special application is enabled.
The X-mobile station is treated as an analog station in terms of feature
interactions except as noted in previous requirements.
When a call comes into a station administered to be X-mobile, the software
checks for a trunk group associated to the station.
— It then signals the call to that station using that trunk group.
Very similar to how incoming calls are handled for BRI stations.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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When a call comes in from a trunk group marked as having X-mobile
endpoints, the SETUP message is checked for a CALLING PARTY NUMBER Information Element.
— If present, and if it matches the extension of a station marked as X-
mobile, that call is re-stimulated as an internal call originating from the X-mobile station.
Calling Capabilities
Administration of an X-mobile station allows an administrator to customize
call options, based on the parameters for an analog station.
Call Detail Recording
A Call origination from an X-mobile WT is present in the CDR as a call
origination from the X-mobile station.
A Call Termination to an X-mobile WT presents as a call termination to the
X-mobile station in the CDR.
Issue 1
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76New Mobility-Related Features
Xmobile to Trunk mapping
No limit to the number of X-mobile stations that can be supported per Trunk
Group.
Call Coverage
The X-mobile station is allowed to cover calls not answered by the X-
mobile, either Ring No Answer or Subscriber Absent, when coverage is administered for the X-mobile station.
NOTE:
If remote coverage is administered for an X-mobile station, it then must be the last point of coverage.
Capacity Constraints and Feature Limitations
The X-Station Mobility works only when stations are remoted over ISDN
trunks.
An X-mobile station counts as wired DEFINITY
limits and configuration consideration.
Memory Impact of Capacity Changes
®
station in terms of station
The X-mobile capability is administered on the station admin screen
It is implemented in such a way as to
increase the memory required on
not
a per station basis.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Scenarios
Issue 1
April 2000
77New Mobility-Related Features
All feature operations are intended to work exactly as if the X-mobile
station were directly connected to the DEFINITY
Analog type feature operation were chosen, since most wireless terminals
support only flash operations and are not multi-appearance or context sensitive.
In almost all cases, the operation expected for an X-mobile station is
identical to a similarl y adm ini ster ed anal og statio n.

XStation Mobility (MWL)

Allows the DEFINITY
connected to the DEFINITY wired stations.
The handset may have bridged appearances on wired terminals and thus
be able to use DEFINITY pickup.
Icon-based message waiting update is also supported.
Achieved by using the DEFINITY
Hardware (AWOH) capability and extending it to actual signal remote points.
®
System.
®
system to control and manage handsets not directly
®
system as if they were directly connected
®
system features like call forwarding and call
®
system’s Administration Without
Description
When a call comes into a station administered to be X-Mobile, the software
checks for a trunk group associated to the station.
It then signals the call to that station using that trunk group.
— Similar to how incoming calls are handled for BRI stations.
MWI Activation and Deactivation messages are exchanged between the
DEFINITY
®
system and the DAS to update MW status on the X-Mobile
WTs.
Upon successful location registration of an X-Mobile WT, the DAS sends a
location registration indication message to the DEFINITY
®
system.
— Sends back an MWI Activation or Deactivation message back to the
DAS to refresh the X-Mobile WT’s MW status.
Depending on the level of support on the X-Mobile WT, a detach indication
may be sent to the DEFINITY
®
system indicating that the WT has left the
system.
®
— The DEFINITY
system ignores this indication until further definition
of this capability is available.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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NOTE:
If the X-Mobile trunk does not return alerting, and instead returns a disconnect or release, the DEFINITY next coverage point, if administered.
If the next coverage point is not administered, DEFINITY software disconnects ringback tone and present busy tone.
On an ISDN interface, after XX se conds of busy tone, a disconnect with cause SUBSCRIBER ABSENT (17) is passed if the originator was ISDN.
Issue 1
April 2000
®
system software advances to the
®
system
78New Mobility-Related Features
Allows phones remote over a trunk interface to be controlled by the
DEFINITY
Accomplished by administering a station record for each station to be
®
system as if they were directly connected to it.
controlled as type X-Mobile.
These X-Mobile stations have additional administration information further
describing the capabilities of the remote station.
Each X-Mobile station has an associated Trunk Group.
If the call or other signal needs to be sent to it, the DEFINITY
®
system uses
the associated D-Channel to communicate with the remote terminal.
When a call arrives over a D-Channel which carries X-Mobile traffic, that
call is analyzed to check if an X-Mobile remote station originated it.
— If it was, then the call is re-associated in call processing as an
internally originated call from the local X-Mobile station.
®
— Allows a large number of DEFINITY
system features to work for
the remotely controlled station, including bridging.
Icon-based message waiting enables X-Mobile WT users to check for
messages while idle instead of the display-based message waiting feature that only informs status while on a call.
— When message is waiting at an idle X-Mobile WT, its switch-hook
icon flashes.
Both types of message waiting indication can co-exist in a system.
Administration
Enabling X-Station Mobility
New field Maximum XMOBILE Stations is created on the Customer
When this field is set to 0, the feature is disabled.
It is only possible to set the field to N > 0 if the system is administered as
Options form and defaults to 0.
R8 or later.
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This customer option is disabled by default for new R8 systems and for
older systems that upgrade to R8.
Change system-parameters customer-options
change system-parameters customer-options Page 1 of 5
OPTIONAL FEATURES
G3 Version: V8 Maximum Ports: 0 Location: 1 Maximum XMOBILE Stations: 0 Abbreviated Dialing Enhanced List? N CAS Branch? n Access Security Gateway (ASG)? n CAS Main? n Analog Trunk Incoming Call ID? n Cvg Of Calls Redirected Off-net? n A/D Grp/Sys List Dialing Start at 01? n DCS (Basic)? n Answer Supervision by Call Classifier? N DCS Call Coverage? N
The station administration form is changed to allow the station type of
XMOBILE.
An X-Mobile station has the following new fields:
Issue 1
April 2000
79New Mobility-Related Features
Field Range Default Description
Trunk Group 1 to Max Trunk Groups 1 The trunk group to
be signaled
Message Waiting Type NONE, DISP[LAY],
ICON
ICON Update X-Mobile
Display for MWI
Length of Display 1, 2 1 Number of lines in
the display
All other fields are the same as for 2500 series stations.
Change station
change station 3000 Page 1 of 3
Extension: 3000 Lock Messages? n BCC: 0 Type: XMOBILE Security Code: _______ TN: 1 Coverage Path 1: ___ COR: 1 Name: Vorry’s Mobile Coverage Path 2: ___ COS: 1
Mobility Trunk Group: 1 Message Lamp Ext: 3000 Message Waiting Type: ICON
Length of Display: 1
STATION
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Station form indicates MWI update type
The Message Waiting Type field on the station form indicates the mode of
MWI update to the WT.
The MWI activation/deactivation message is used when the field is set to
ICON.
The MW is attached to the end of the display line during an incoming or
outgoing call if the field is set to DISP.
No MWI update is sent if the field is set to NONE.
Mobility Trunk Group field on station form changes
This Mobility Trunk Group field is updated dynamically.
If the field is changed through the change command instead of the add
command, the following warning message appears on the SAT:
Overriding this field may cause failure in delivering incoming calls to this station.
Issue 1
April 2000
80New Mobility-Related Features
In a multiple DAS configuration, the Mobility Trunk Group field may change
without user intervention after the last form submittal.
As an X-Mobile WT roams among the DASs, it sends a location registration
indication message to the DEFINITY
®
system through the signalling link of
the trunk group associated with the particular DAS.
This informs the DEFINITY
®
system to deliver incoming calls to the sta tio n
through the updated trunk group’s signalling link.
— If this is overridden, incoming calls may be sent to a DAS that the X-
Mobile WT is not currently registered to.
Signaling Group administration
New field has been added to the signaling group form to indicate the type
of X-Mobile endpoints allowed for it (DECT or NONE).
The default for the field is NONE.
add signaling-group
add signaling-group 1 Page 1 of 5 SIGNALING GROUP
Group Number: 1 Associated Signaling? y Primary D-Channel: 01b1216 Max number of CA TSC: 0 Trunk Group for NCA TSC: Trunk Group for Channel Selection: 1 X-Mobility/Wireless Type: DECT Supplementary Service Protocol: a
Max number of NCA TSC: 0
What’s New in DEFINITY ECS Release 8.2 Job Aid
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If the administered software version is V5 or earlier this feature cannot be
enabled.
The only form that includes new fields is the signaling group form. The new
field is defaulted to none on upgrades.
The feature must be enabled from the customer options screen. If number
of X-Mobile Stations is set to N > 0, then X-Station Mobility is enabled for this system.
X-Mobility functionality requires that ISDN PRI is also enabled.
Capacity Constraints and Feature Limitations
The X-Station Mobility only works when stations are remote over ISDN
trunks.
An X-Mobile station counts as a wired DEFINITY
of station limits and configuration consideration.
Call Processing
Issue 1
April 2000
®
system station in terms
81New Mobility-Related Features
Basic Call Termination
A call for an X-Mobile station looks up the current trunk group associated
with the X-Mobile station.
It then extends the call over the trunk group to the remote station.
NOTE:
For PRI trunks, this involves sending a setup message with a calling party number and a called party number indicating the extension number of the X-Mobile WT.
Basic Call Origination
A call from an X-Mobile station appears to DEFINITY
Processing to have been locally originated by that station.
DEFINITY
®
associates call origination to X-Mobile stations by analyzing the CALLING PARTY NUMBER Information Element in the SETUP message received over an ISDN trunk marked as having X-Mobile endpoints and matching the number with the extension of an X-Mobile station.
NOTE:
The X-Mobile station is modeled as an analog station as far as a
®
DEFINITY
system’s internal call structures are concerned. The calling party number is the X-Mobile station’s extension number. Digit modification is not required.
®
system Call
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Flash Operation
If an INFO message containing a KeyPad Facility Information Element of
the value 0x15 or values 0x1B, 0x48, the message is interpreted as a Flash-hook operation from the remote station.
NOTE:
These values are defined by the ETSI DECT GAP standard and the RCR-28 PHS standard.
Bridged Appearances
An X-Mobile station can have bridged appearances on wired stations, or be
a bridged appearance of a station.
— Those bridge appearance status LEDs reflect the status of the X-
Mobile station.
The X-Mobile station is able to bridge on or off calls at will, just like any
bridge of a directly connected wired station.
Issue 1
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82New Mobility-Related Features
NOTE:
When a wired phone has a bridged appearance of an X-Mobile, it is an analog bridge.
When the X-Mobile is a bridge of another phone, it is a digital button bridge.
Call Progress Tones
When an X-Mobile station is on a call, the DEFINITY
local call progress tones for that call
— Dial Tone — Alerting — Coverage Tone —Busy — Re-order — Custom Alert — Call Waiting Tone — Call Prompting Tone — Confirmation Tone
®
system provides
— Stutter Dial Tone
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Display
When an X-Mobile station is ringing or active, an ISDN Info message is
used to update its display whenever appropriate.
Issue 1
April 2000
83New Mobility-Related Features
The display for an X-Mobile station is limited compared with standard
DEFINITY
The length is limited to 15 characters.
Other than the optional message waiting indication, display information is
®
system displays.
limited to calling/called party names or numbers.
There are no redirection indications nor conference displays.
Called Party Name
When an X-Mobile station calls another party, the DEFINITY
provides to the X-Mobile WT the name administered for the called party via an ISDN info message.
®
system
Connected Party
When call processing would normally update a station’s display with text
information (such as the connected party), it sends that information to the X-Mobile station in an INFO message contained in a DISPLAY Information Element.
Calling Party Number
Calling Party Number is sent to the X-Mobile station when available.
The calling party number is not displayed when the number is restricted from
®
display as defined by DEFINITY
system translation.
X-Mobile to Trunk mapping
There is no limit to the number of X-Mobile stations that can be supported
per Trunk Group.
NOTE:
The number of simultaneous calls supported by the interface is limited to the number of trunks assigned to an X-Mobile trunk group.
Call Coverage
The X-Mobile station is allowed to cover calls not answered by the X-
Mobile, either Ring No Answer (RNA) or Subscriber Absent, when coverage is administered for the X-Mobile station. An X-Mobile station is also allowed to be a coverage point.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Calling Party Name
The X-Mobile station sends the calling party name information in a
DISPLAY Information Element whenever normal call processing for that station would update the display of the station to indicate the calling party.
NOTE:
After connect, an INFO message overrides the handset operation of the display in order to keep the handset display current.
Call Transfer
When an X-Mobile station indicates a flash during a call, it is treated as
initiating a transfer operation.
The operation is defined by DEFINITY
transfer from an analog phone.
NOTE:
Transfer is completed with an onhook button press.
April 2000
®
system’s standard operation for
Issue 1
84New Mobility-Related Features
Call Forward
An X-Mobile station is allowed to activate and deactivate call forwarding
(all, busy, don’t answer) just as if it were a directly connected station.
The remote station state is used to determine if call-forwarding criteria are
met.
If the remote station is busy, then busy criteria is met.
If the remote station does not answer the call, RNA criteria is met.
Ter mi na l Typ e
Setting the type in the station screen to XMOBILE will identify an X-Mobile
station.
Calling Capabilities
Administration of an X-Mobile station allows an administrator to customize
call options, based on the parameters for an analog station.
DTMF Generation
When an X-Mobile station is on a call, and INFO messages are received
indicating KeyPad numeric button pushes, DTMF is generated on the call.
NOTE:
Digits are stimulated as CP_DIGITS to the Callp, which eventually are translated to ESIG_EXDs and invoke gm_esig to generate DTMF tone.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Call Progress Tones to Remote Party
When a party dials to an X-Mobile station, the DEFINITY
ring-back, busy, or re-order tone as appropriate.
If the remote party is put on hold by the X-Mobile station, hold tone or
music on hold is provided as administered for the system.
Call Waiting
Issue 1
April 2000
®
system provides
85New Mobility-Related Features
When a call arrives for an X-Mobile station, and Call Waiting is
administered, Call Waiting Tone is applied, as defined by the DEFINITY
system’s operation for call waiting for analog phones.
Conference
If an X-Mobile station has initiated a second call by a previous flash
operation and the third party has answered the second call, then a flash operation will conference all three parties.
Another flash operation by the X-Mobile station will DROP the last added
party.
A Disconnect indication from the X-Mobile station while on a conference
will leave the remaining parties connected and idle the X-Mobile station.
The operation is defined by DEFINITY
®
’s treatment for conference by an
analog station.
NOTE:
Applies only to second (inquiry) calls originated by the X-Mobile, it does not apply to call waiting calls.
Call Park/Answer Back
An X-Mobile station is able to park its current call after a flash operation in
the normal method by feature access code.
®
An X-Mobile station is able to answer a parked call by using the Answer
Back feature access code.
Call Shuttle
If administered, an X-Mobile station is alerted via call waiting tone when
another incoming call arrives for it while the X-Mobile station is on a call.
The X-Mobile station can accept the second call via a flash operation.
— This will put the first party on soft hold.
Subsequent flash operations will shuttle between the second and first
parties.
A disconnect operation in this case, where a party is being soft held, results
in clearing the current call, and recalling the X-Mobile station to attempt to reconnect the soft held party.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Display-based Message Waiting Indication
All text information sent to an X-Mobile station contains information
indicating a message is waiting for it, if the station is marked as having a message waiting.
Noted by an MW at the end of the display line.
Content of the string is administerable.
NOTE:
The display IE is used to indicate message waiting indication and is sent anytime the display updates.
Distinctive Ringing
All calls presented to the X-Mobile station as internal calls use a numbering
plan code of 0x30 (network specific) in the calling party IE.
For external calls, the numbering plan code is one of the standard public
numbering plan values.
Issue 1
April 2000
86New Mobility-Related Features
As an example, 0x21 is national ISDN.
Send All Calls
Able to activate send all calls for itself by feature access code.
Terminating Extension Groups
Allowed to be a member of a terminating extension group.
Hunt Group
An X-Mobile station is allowed to be a member of a hunt group.
Coverage Answer Group
An X-Mobile station is allowed to be a member of a coverage answer
group.
Abbreviated Dial
An X-Mobile station is allowed to use its station abbreviated dial lists and
system abbreviated dial lists.
Call Pickup
An X-Mobile station is allowed to be in a Call Pickup Group.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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Process
Idle X-Mobile WT’s switch-hook icon flashes when message is waiting
Issue 1
April 2000
87New Mobility-Related Features
When a message is left for an X-Mobile Station either through a messaging
adjunct (for example, INTUITY™ AUDIX
®
) or one of the DEFINITY®
system-based features (for example, Leave Word Calling), the X-Mobile
WT’s message status indication is updated immediately.
If the X-Mobile WT is idle, the switch-hook icon flashes.
If the X-Mobile WT is offhook on a call, then the switch-hook icon starts
flashing immediately after it goes onhook.
The DEFINITY
®
system sends an MWI Activation message to the corresponding DAS whenever there is a change in the number of messages waiting at the X-mobile station resulting in one or more messages waiting for the user.
Depending on the type of message ser ver, the message may not be sent
with every change in status unless it results in a change in the indicator to an on-state.
The number of messages field in the MWI activation message is always set
to 1 regardless of the number of messages.
The MW status is stored locally on the X-Mobile WT.
It starts flashing the switch-hook icon immediately after the station goes
onhook.
The MWI Activation message is sent to the control link that the DEFINITY
®
system received the last location registration indication from the X-Mobile WT.
This should handle the configuration where more than one DAS are
connected to the DEFINITY
Idle X-Mobile WT’s switch-hook icon remains off when no message is
®
.
waiting.
When a message is deleted from an X-Mobile Station resulting in no more
message waiting for the station, the flashing switch-hook icon on the idle X­Mobile WT is turned off immediately. If the X-Mobile WT is offhook on a call, the switch-hook icon will not flash after the station goes onhook.
DEFINITY
®
sends an MWI Deactivation message to the corresponding DAS whenever there is a change in the number of messages waiting at the X-mobile station resulting in no more messages waiting for the user.
Depending on the type of message ser ver, the message may not be sent
with every change in status unless it results in a change in the indicator to an off-state.
The number of messages field in the MWI Deactivation message is always
set to 0.
The MW status is stored locally on the X-Mobile WT.
What’s New in DEFINITY ECS Release 8.2 Job Aid
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It will not flash the switch-hook icon after the station goes onhook.
MWI operation follows ASN.1 specification in ETS 300 745-1.
MWI Activation/Deactivation messages are conveyed through FACILITY
messages.
The DEFINITY
®
system sends the MWI Activation/Deactivation messages
in a connectionless mode through the ISDN FACILITY messages.
— This type of message does not require an associated call. — Call reference value is always set to 0x00.
Interface supports immediate mode only
The DEFINITY
The messages are sent immediately upon a change in the number of
message waiting at the X-mobile station.
Depending on the type of message ser ver, the message may not be sent
with every change in status unless it results in a change in the indicator state.
®
system supports the immediate mode MWI only.
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88New Mobility-Related Features
Does not retransmit the MWI status during a call origination.
The deferred or combined modes are not supported.
The DEFINITY
Upon successful location registration, the X-Mobile WT’s MW status is
®
system refreshes MWI status during location registration.
refreshed.
While idle, its switch-hook icon starts flashing if one or more messages are
waiting at the station.
After successful location registration with the X-Mobile WT, the DAS sends
a location registration indication message to the DEFINITY
Upon receipt of the message, the DEFINITY
Activation or Deactivation message back to the DAS depending if message is waiting at the WT.
Memory Impact of Capacity Changes
The X-Mobile capability is administered on the station admin screen.
There is a moderate user manager memory impact.
Maintenance
®
system.
®
system sends an MWI
Status Station
An X-Mobile station will display switch-hook state and connected port
information.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754
The display is the same as a standard analog station with one exception.
When the station is onhook, the port field is blank.
When the station is offhook the port field contains the identity of the
connected ISDN trunk port.
DEFINITY® refreshes MWI hourly
The DEFINITY
on a time available basis.
It limits the refresh rate to no more than 6 MWI messages per second.
The foreground traffic is assumed to be negligible as the refresh is run at a
time available basis.
At this rate, the DEFINITY
case MWI message handling capacity of 6 MWI messages per second.
Signaling
ISDN PRI is modified to allow INFO messages with Display Information
Elements to be sent at any time.
Issue 1
April 2000
®
system runs an hourly MWI refresh (also known as audit)
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system does not overload the DAS’s worst
89New Mobility-Related Features
ISDN PRI is also modified to allow INFO messages with Keypad Facility
Information Elements to generate DTMF when the feature is enabled.
The X-Mobile station is treated as an analog station in terms of feature
interactions except as noted in previous requirements.
Call Detail Recording
A Call origination from an X-Mobile WT appears in the CDR as a call
origination from the X-Mobile station.
A Call Termination to an X-Mobile WT appears as a call termination to the
X-Mobile
Performance Impact
There is a minimum impact on performance (similar to a BRI call).
When a new call is originated from a trunk group marked as allowing X-
mobility , it is analyzed to check if the origination is from an X-Mobile station.
— If it is, the origination is treated as a local station origination. — The check yields the UID of the X-Mobile station if successful, the
additional processing is minimal.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754
Scenarios
Issue 1
April 2000
90New Mobility-Related Features
All feature operations are intended to work exactly as if the X-Mobile
station were directly connected to the DEFINITY
Analog-type feature operation was chosen, since most wireless terminals
®
system.
support only flash operations and are not multiappearance or context sensitive.
In almost all cases, the operation expected for an X-Mobile station is
identical to a similarl y adm ini ster ed anal og statio n.
All flash (recall) operations behave identically to an analog station
administered for flash answer back, including those that result in re­origination.
In case of far-end (forward) disconnect, an X-Mobile station is forced
onhook; therefore, there is no possibility of re-origination or hearing of tone (busy or intercept) after a far-end drop, as happens when a wired analog station remains offhook.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754

Telephony Applications - International

Reset Shift Call

When a station call is made to a busy station, reset shift dial tone, called second dial tone by the Japanese PBX manufacturers, is heard. During reset shift dial tone, a single digit may be entered, which replaces the last digit of the originally dialed extension, and the call is offered to the new station.
The length of the reset shift dial tone is administrable on a system basis and should have a range of 0-255. It is normally set to 10 seconds. Japanese PBXs can give this tone for up to 1 or 2 minutes before reverting to busy tone. If call coverage is supplied for the incoming number, the call goes to coverage as normal. If the coverage path is busy, the reset shift dial tone is heard and a single digit may be entered as described above. This feature is only active for station to station calls, not for incoming or outgoing calls. More specifically, the originator and destination of the call must both be stations connected to the DEFINITY system. In DCS or QSIG environments, both stations need not be connected to the same DEFINITY Operation for transfer and conference is similar. If, while one is setting up a conference or transfer, the dialed party is busy, reset shift dial tone is heard and an opportunity is provided for a last digit reentry as on a normal call.
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system, but must be on the same DCS or QSIG networks.
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April 2000
91Telephony Applications - International
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NOTE:
Multi-function analog terminal (MFAT) sets do not receive reset shift dial tone.
Performance Impact
This feature uses a port on a tone detector the entire time that a station is offhook and listening to reset shift dial tone. This means that whenever this feature is assigned, additional tone detector circuit packs may be needed. The number of additional tone detector circuit packs will vary depending on the following things:
The percentage of calls that encounter busy.
The average length of time that station set users will wait, listening to reset
shift dial tone, before they dial a digit.
The administered maximum duration of reset shift dial tone.
Requirements
TN2182 tone/clock circuit pack, any suffix or vintage, or
TN780 tone/clock circuit pack, vintage 2 or later.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754
This feature applies to all hardware platforms.
NOTE:
Since Japan does not have regulations on the characteristics for reset shift dial tone, users require training to properly identify the tone that DEFINITY people with limited dexterity, the timer associated with this feature is set to a large value, to give such users enough time to press the extra digit.
Call Processing
Reset shift feature operation
Play reset shift dial tone on busy calls if:
A station or attendant originates a call, and
The dialed endpoint is in the dial plan and is one of the following types:
®
ECS uses for this feature. If the PBX is being used by
Issue 1
April 2000
92Telephony Applications - International
1. Station extension (extension)
2. Prefixed extension (pextension)
3. AAR (aar)
The destination uses out-of-band signaling — either CCMS or ISDN trunk
signaling — to signal “busy” back to the caller, then the calling set will receive reset shift dial tone.
Out of band signaling operation
Play reset shift dial tone on busy calls for non-ISDN trunks that use out of band busy signaling. This includes DCS trunks using out of band signaling such as X.25 or TCP/IP. Subsequent reset shift dial attempts if a user receives reset shift dial tone, enters a single digit, and the resulting destination is busy, the calling set will receive reset shift dial tone again and restart the reset shift timer.
Turn off special dial
The PBX turns off reset shift dial tone when it receives a dialed digit from the station user. If a station user is listening to reset shift dial tone and the Reset Shift Timer expires, the station user receives busy tone.
NOTE:
The reset shift timer can be set to 0, in which case busy tone is sent instead of reset shift dial tone.
Maintain previous operation
When Reset Shift Timer field on systems parameter form is set to 0, operation will revert as if the Reset Shift Call Feature was not implemented.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
555-233-754
Administration
Initial Administration
To administer the reset shift call feature on a DEFINITY® system where it was not previously used, the following procedure should be utilized:
1. In order to fully use the reset shift call feature, station extensions should be assigned with contiguous numbers for groups of users. Thus, users with similar job functions should have extensions that differ by only the last digit.
2. Set the Reset Shift Timer (seconds): field on the system parameters form to a value other than 0. The value entered in the Reset Shift Timer (seconds): field is the number of seconds that reset shift dial tone will be audible before busy tone is heard.
Removing Administration
To disable the reset shift call feature on a DEFINITY® system where it is active, set the Reset Shift Timer (seconds): field in the system parameters form to 0.
Issue 1
April 2000
93Telephony Applications - International
Timer administration
The system parameters features form has a new field for setting the reset shift call timer. The new field is called Reset Shift Timer (seconds). The timer will have a range between 0-255.
On an upgrade from a previous release to R8, the Reset Shift Timer field defaults to 0, disabling the feature.
The Reset Shift Timer (seconds): field is on the feature related system parameters form. It specifies the number of seconds that a station user can listen to reset shift dial tone and have the opportunity to launch a new call by pressing a single digit.
What’s New in DEFINITY ECS Release 8.2 Job Aid
New Switch and Adjunct Support
1
change system-parameters features Page 5 of 10 FEATURE-RELATED SYSTEM PARAMETERS
Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties with Public Network Trunks: 6 Auto Hold? n
Conference Parties without Public Network Trunks: 6 Attendant Tone? y
Night Service Disconnect Timer (seconds): 180 Bridging Tone? n
Unanswered DID Call Timer (seconds): ____ Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Special Dial Tone? n
Reset Shift Timer (seconds): 0
Station Call Transfer Recall Timer (seconds): 0
DID Busy Treatment: tone
Abort Conference Upon Hang-Up? n Abort Transfer? n
DISTINCTIVE AUDIBLE ALERTING
DTMF Tone Feedback Signal to VRU - Connection: _ Disconnection: _
555-233-754
Short Interdigit Timer (seconds): 3 Conference Tone? n
Long Hold Recall Timer (seconds): 160
Allow AAR/ARS Access from DID/DIOD? _
Allow ANI Restriction on AAR/ARS? _ Transfer Upon Hang-Up? n
7405ND Numeric Terminal Display? n 7434ND? n
Internal: 1 External: 2 Priority: 3
Attendant originated Calls:_ ________
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94Telephony Applications - International
NOTE:
Japan does not have national regulations covering the cadence, frequency, or level of the reset shift dial tone. However, the de-facto standard is to mimic Japanese PBX operations.
Reset shift dial tone frequency
The reset shift dial tone has a frequency of 400 Hz ± ±± ±20 Hz. This requirement is based on the Fujitsu switch documentation for center frequency, and the acceptable range is based on the NTT ranges 3 specified for the public network.
Reset shift dial tone cadence
The reset shift dial tone has a repetitive cadence of 100 (± ±± ± 20%) milliseconds of silence, followed by 150 (± ±± ± 20%) milliseconds of tone, followed by 100 (± ±± ± 20%) milliseconds of silence, followed by 650 (± ±± ± 20%) milliseconds of tone.
This requirement is based on the Fujitsu switch documentation for cadence, and the acceptable range is based on NTT specification for the public network.
Reset shift dial tone level
The reset shift dial tone has the same level as the currently implemented Japanese dial tone ± ±± ±2dBm. The range for this requirement is also obtained from the NTT Tone board support.
The reset shift dial tone is provided by systems equipped with either the TN780 or the TN2182B circui t packs.
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