AT&T Definity 8102, Definity 8110 User Manual

AT&T

DEFINITY

®

Communications
System Generic 2

and System 85

8102 and 8110 Telephone
User's Guide

NOTICE

While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center
2855 North Franklin Road
P. O. Box 19901

Indianapolis, IN 46219
1-800-432-6600,

In Canada: 1-800-255-1242

Order:

Document No. 555-104-746

Issue 1, May 1991

For more information about AT&T documents, see Business Communications Systems

Publications Catalog

HEARING AID COMPATIBILITY

(555-00-010).

This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communication Commission (FCC).

Prepared by
AT&T Technical Publications Department
Denver, CO 80234

©1991 AT&T

All Rights Reserved

Printed in USA

Your 8102 and 8110 Telephones

The 8102 and 8110 telephones are similar in appearance; however, the 8110 telephone
has an added built-in speakerphone. (If you have an 8110 telephone, you may also be
able to use the Auto Answer feature.) Both telephones are designed to help you use
the many features the the AT&T DEFINITY® Communications System Generic 2 and
System 85.

Check which of these two telephones you are using. Then, familiarize yourself with
your telephone by looking carefully at either Figures 1 and 2, the 8102 telephone, or
Figures 3 and 4, the 8110 telephone, and reading the explanations of the telephones'
many features below the figures

Figure 1. 8102 Telephone, Top View

1

Figure 2. 8102 Telephone, Side and Bottom Views

Figure 3. 8110 Telephone, Top View

2

Figure 4. 8110 Telephone, Side and Bottom Views

Starting with the handset on the TOP VIEW and continuing clockwise

Handset

For placing and answering calls. In most cases, you must lift
the handset (go off-hook) before you can use a feature. Also
known as the receiver.

Data jack

Adjunct (equipment)
jack (on the 8102 only)

Auxiliary power jack
(on the 8110 only)

Pause button

Programmable Dialing
buttons

Hold light

For connecting a device such as a modem to your telephone.

This jack is labeled DATA.

For connecting adjunct equipment such as a speakerphone or
headset to your telephone. This jack is labeled ADJUNCT.

For improving the performance of the built-in speakerphone
on long loops where there is limited

power available from

the line. This jack is labeled

DC IN 9V POWER

.

For inserting a 5-second pause/delay into a telephone
number stored on a programmable dialing button or into a
dialing access code in the Auto Pause feature of Redial.

The 12 buttons on which you can program frequently dialed
telephone numbers, emergency numbers, or feature access
codes.

A red light that goes on to remind you that you have a call

on hold.

3

Hold button

Redial button

Auto Answer button

(on the 8110 only)

Mute button
(on the 8110 only)

Message light

Dial pad

Speaker button
(on the 8110 only)

Flash button

Program button

For putting a call on hold.
For redialing the last number you dialed.
For automatically activating the built-in speakerphone

whenever a call comes in.

For turning off the microphone associated with the handset or
the built-in speakerphone.

For indicating when a message has been left for you (slowly

flashing red light).
For dialing telephone numbers and accessing features (12-

button pad). The dial pad is also used with [

PROGRAM ] to

store numbers on the Programmable Dialing buttons or to
store dialing access codes in the Auto-Pause feature of Redial.

For accessing the built-in speakerphone and microphone
combination.

For using features such as Conference with business
communications systems, and for custom calling features if
you are using your telephone at home.

For storing telephone numbers on the programmable dialing

buttons on the front of your telephone and dialing access

codes in the Auto-Pause feature of Redial.

The SIDE VIEW shows the following features

Tone Selector (HI or
LO)

Tone Selector (FAST

or SLOW)

Ringer Volume control

Speaker volume
control
(on the 8110 only)

For selecting one of two tone ringer frequencies (high or low)

For selecting one of two tone ringer modulation rates (fast or
slow).

A 3-position switch to control the volume for the tone ringer.
Slide it up (away from you) for a louder ring, down (toward

you) for a quieter ring. The volume control is labeled

Ringer Vol

.

For raising or lowering the volume of the built-in
speakerphone. The volume control is labeled

Speakerphone Vol

.

The BOTTOM VIEW, for both types of telephones, includes the line jack and, on the
8102 telephone, the adjunct power jack.

Adjunct power jack
(for adjunct equipment

on the 8102 only)

Line jack

For connecting an auxiliary power source for using adjunct
equipment. This jack is labeled POWER.

For connecting a line cord to your telephone. This jack is
labeled LINE.

4

A Quick Look at the Features

The following lists voice features and briefly explains what each one does and how
you might want to use it.

The features in this guide have been divided into 2 categories:

●

●

Phone Features Those telephone features that you can use immediately no matter

which communications system your telephone is connected to. Note: You can use the

Speakerphone and Mute features only if you are using the 8110 telephone. You
may also be able to use the Auto Answer feature if it is assigned to your 8110
telephone.

Switch Features Those features that you can use only with a DEFINITY Generic 2

or System 85 switching system. Most of these features must be assigned by the
System Manager to your telephone. Check with your System Manager to see
which of these features you can use.

Phone Features

Auto Answer (for 8110 Users) Automatically turns on the built-in speakerphone when

a call comes in. Answer calls without lifting the handset and disconnects the call when

the calling party hangs up.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can

leave your telephone to perform another task. Use when you have a call that you
don’t wish to drop, but which you have to interrupt briefly to do something else.

Redial (with Auto-Pause) Automatically redials the last number you dialed from the

dial pad, either an extension or an outside number. Use to save time in redialing a
busy or unanswered number.

Message Your Message light lets you know that a caller has left a message for you.

You can then follow your System Manager's local message retrieval procedures to get

your message.

Mute (for 8110 Users) Turns off the microphone of the built-in speakerphone or the

handset. Use when you want to confer with someone in the room with you, but you
do not want the other party on the call to hear your conversation.

Programmable Dialing Buttons The 12 programmable dialing buttons are provided

for one-touch dialing of frequently dialed telephone or account numbers. You can also

store emergency numbers, such as 911, or feature access codes on your programmable
dialing buttons. Note: If you want to store more than 12 programmable dialing
numbers, you can use the Switch Feature, "Abbreviated Dialing."

Speakerphone (for 8110 Users) Allows you to place and answer calls without lifting

the handset. Use any time you prefer hands-free communication, both speaking and

listening or for group conference situations.

5

Switch Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers as 3 or

fewer digits for quick and easy dialing. Each number can be a complete or partial
telephone number, an extension number, or a trunk or feature code. There are 3
possible type of lists — personal, group, and system — and you can have a total of 13

lists. Numbers on a personal list are programmable by you; numbers on group lists
are programmable by the controller of the list; system lists are programmable only by
the System Manager. Use this feature as a timesaver for dialing frequently called,

lengthy, or emergency numbers. Note: Check with your System Manager for the
types of lists you have and how many of each.

Automatic Callback Sends you a special 3-burst ring tone indicating that a

previously busy extension is now available. Use to avoid constant redialing when you

want to speak to someone who is frequently busy on the telephone. Note: You can
use this feature only for extensions, not outside numbers.

Call Forwarding — Busy/Don't Answer Temporarily forwards all your calls to

another extension or to the attendant if your telephone is busy or you do not answer
your calls within a preset number of rings. Use when you want your calls to be

forwarded to a telephone number of your choice.

Call Forwarding — Follow Me Temporarily forwards all your calls to another

extension or to an outside number, depending on your system. Use when you want
your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your telephone, for retrieval at any extension. Use

when you need to go elsewhere to get information during a call, or whenever you

want to complete a call from a different location Also, if the call received is for
someone else, use it to hold the call until the called party can answer from the nearest
available telephone.

Call Pickup Lets you answer a call at your telephone for another extension in your

pickup group. Use when you want to handle a call for a group member who is absent
or otherwise unable to answer. Note: You can use this feature only if you and the

called party have been assigned to the same pickup group by your System Manager.

Call Waiting When you are busy on a call, sends a distinctive tone to notify you of

another incoming call waiting to be answered. This allows you to complete or hold
your present call and pick up the waiting call. It will save you from missing calls, and
your waiting caller from having to call back later.

Conference Allows you to add a third party to a call, so that you can conduct a

3-way conversation. (If you want to conference more than 3 parties, call your
attendant for assistance.) Use to set up time-saving conferences or to spontaneously
include a third party. Note: If you have both an active call and a call on hold, you
must terminate one of them before you can use Conference.

Hold (with Second Dial Tone) Puts a call in a holding state until you can return to

it. While a call is on hold, you can place another call, activate another feature, answer
a waiting call, or leave your telephone to do another task. Use when you have a call
that you don’t want to drop, but have to interrupt briefly to do something else.

6

Last Number Dialed Automatically redials the last number you dialed, either an

extension or an outside number. Available with DEFINITY® Generic 2 and System 85
R2V4 and some R3V3 systems. Check with your System Manager to see if the feature

is available in your system.

Leave Word Calling (LWC) Leaves a message for another extension to call you back.

The called party will be able to dial the message center, AUDIX, or a covering user to
retrieve a short, standard message that gives your name and extension, the date and

time you called, and the number of times you called. Use any time you want to have

someone call you back; it will help cut down on repeated call attempts.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring

to indicate that your call requires immediate attention. Use when you have important

or timely information for someone.

Send All Calls Temporarily sends all your calls to the extension of a person

designated to answer them when you cannot (perhaps a secretary, receptionist, or

AUDIX). Use when you will be away from your desk for awhile, or when you do not
want to be interrupted by calls.

Transfer Transfers a call from your telephone to another extension or outside

number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your telephone can be transferred only to an extension, not
to another outside number.

7

How to Use the Features

Many features are available for use with your 8102 and 8110 telephones. The
procedures which follow give short, step-by-step instructions for using each feature.

For your convenience, features are listed alphabetically.

Special Instructions for General Use

As you operate the features assigned to your telephone, keep in mind the following
general rules.

●

●

●

●

Follow carefully all the steps listed in the procedure for the particular feature you
are using.

If you receive an intercept tone (high-pitched, alternating high and low tone) while
attempting to operate any feature, you have taken too much time to complete a
procedural step or have made a dialing error. Hang up, get dial tone, and begin
again at Step 1.

The tone that appears in brackets after a step, such as [dial tone], indicates what you
should hear from your handset after successfully performing that step. For a list of
tones and their meanings, see the sections titled Tones and Their Meanings.

For directions on filling out the Programmable Dialing Buttons Designation Card,
see the procedures for "Progmmmble Dialing Buttons" under Phone Features in
this section.

Quick-Reference Lists

At the end of this guide is a set of quick-reference lists. Use the lists to record your
feature and trunk codes, Abbreviated Dialing personal list items, and message and
attendant extensions. Once you have completed the lists, remove the page from the

booklet (tear along the perforation), and keep the lists near your telephone.

8

Phone Features

The following features can be used no matter which communications system your 8102

or 8110 telephone is connected to. Remember that you can use the Speakerphone and
Mute features only if you are using an 8110 telephone. Some 8110 users will also be
able to use the Auto Answer feature.

Answering and Placing a Call

✔

Note: If you are using the 8110 telephone, you can place and answer calls either by
going off-hook (by lifting the handset) or leaving the handset on-hook and by
pressing [

SPKR ]. Pressing [ SPKR ] simultaneously activates the built-in microphone so

that you can place and answer calls without lifting the handset.

If you are using the 8102 telephone, you can connect an external speakerphone to the
speakerphone/headset jack on the rear of your telephone. For procedures on
answering and placing calls with the adjunct speakerphone, refer to the instructions

that came with the equipment.

To answer a call

1
2

Pick up handset
Speak to other party

To answer a call using

1

When you hear the telephone ring, press [

SPKR ]

the speakerphone (for
8110 users)

●

Red light next to [ SPKR ] goes on

2

Speak to other party

To place a call

1

Pickup handset

[dial tone]

2

Dial desired number

To place a call using 1

While on-hook, press [

SPKR ]

[dial tone]

the speakerphone (for

●

Red light next to [ SPKR ] goes on

8110 users)

2

Dial desired number

To end a call 1

Hang up handset

or

if you are using the speakerphone, press [

SPKR ]

●

Red light next to [ SPKR ] goes off

9

Auto Answer (for 8110 Users)

To have your telephone
automatically answer a
call

Note: For this feature

to operate properly on

your switch, your line

must be administered
as "data restricted."
Also, for your
information, the Auto
Answer button is
removable and can be
replaced by a flat cap
(packed in the box with
8110 terminal). If the
button is removed, the

Auto Answer feature is

disabled.

1

2

3
4

While handset is on-hook, press [

AUTO ]

●

Button released to the "up" position

●

Colored area under button will remind you that the
Auto Answer feature is active

When a call comes in, the built-in speakerphone on

your telephone is automatically activated

●

Both you and the other party hear a short ring and
then a burst of tone to indicate that the call has been
answered

●

Red light next to [

SPKR

] goes on

Speak to caller
When caller ends the call, 8110 telephone hangs up

automatically

or

You can press [

SPKR ] to end the call

●

The 8110 telephone is now ready for next Auto

Answer call

To turn off the Auto

1

Press [

AUTO ]

Answer feature

●

Button reverts to "down" position (you can no longer

see the color around the button)

10

Hold

✔

Note: If you want to place or answer another call or activate another feature while

you have a call on hold, you can use the Switch Feature, Hold (with Second Dial
Tone). For directions on using this feature, see "Hold (with Second Dial Tone)" under

the sections, Switch Features.

To put a call on hold

1

Press [

HOLD ]

●

Red light next to button goes on; call is on hold

To return to the held

1

Press [

HOLD ]

call

or

If you have hung up the handset, pick up handset again
from the cradle

●

Red light next to button goes off; you are reconnected

to other party

Message

✔

To retrieve a message

1

Dial the Message extension number

when your message
light is flashing

or

11

Ask your System Manager for local retrieval methods

Mute (for 8110 Users)

To prevent the other

1

Press [

MUTE ]

party from hearing you

●

Red light next to [ MUTE ] goes on

(to mute microphone)

●

Other party cannot hear you

To resume talking to

1

Press [

MUTE ]

the other party (to turn

●

Red light next to [ MUTE ] goes off

on speakerphone

microphone, or handset

2

Resume conversation with the other party

again)

Programmable Dialing Buttons

The 12 programmable dialing buttons are provided for one-touch dialing of frequently
dialed telephone numbers. You can also store emergency numbers, such as 911, and
feature codes on these buttons.

Shipped with each telephone is a button designation card on which you can write the
names, numbers, or codes stored on each of the Programmable Dialing buttons. Use

the procdure directly below to remove the plastic cover on the front of your

telephone and place the designation card under it.
Note: You can program up to 20 digits and characters (such as a pause, "#", or "*") on

a programmable dialing button. If the number you want to store is longer than 20
digits and characters, you can do one of the following:

●

●

Store up to 20 digits and characters on one button; store the remainder of the digits
and characters on a second button. To place a call using these buttons, press the
first button; when all of the digits and characters have been dialed, press the second

button in the sequence.
Store up to 20 digits and characters on one button; dial the remainder of the digits

and characters manually.

12

To insert the button
designation card on

1

your telephone

2

3

4

5

If you are using a new telephone, remove the button
designation card from the box in which the telephone
was shipped

In the blank space next to the appropriate
Programmable Dialing button, write or type the name
or telephone number that you want to store there

Fold along the perforated edge(s) and detach the card(s)
from the sheet

Remove the plastic cover by placing your finger in the
finger slot on the right side of the telephone and lifting
up

Place the designation card on the telephone. Replace
the plastic cover over the designation card by fitting the
cover’s bottom tabs into the slots on the telephone and
pressing down, allowing the tabs on the top to snap
into place

To program any of the

1

Press [

PROGRAM ] to enter programming mode

12 programmable

●

dialing buttons (while
on-hook)

You hear a low continuous tone while you are in
programming mode

2

3

4

5

Press programmable dialing button on which you want

to store the number

●

Tone is briefly interrupted twice

Dial number you want to program on the button (up to
20 digits and characters, including [

PAUSE ] and [ FLASH ]

●

The tone to remind you that you are in programming
mode is interrupted at each time you press a dial pad
key, [

PAUSE ], or [ FLASH ]

●

You hear a rapid error tone if you try to enter more
than 20 digits and characters

You can use [

PAUSE ] to program a 5-second pause

between a dialing access number (for example, a 9)

and

the telephone number, and for certain banking and

long-distance services. (For example, to put a pause
between a dialing access number and the telephone
number, press 9, then [

PAUSE ], then 12125551234.)

To program another programmable dialing button,
repeat steps 2 and 3

Press [

PROGRAM ] when you are ready to exit

programming mode

13

To dial a number with

1

Pick up handset

a programmable

or

dialing button

if you are using an 8110 telephone, you can press

[

SPKR ]

2

When you hear dial tone, press appropriate

programmable dialing button

●

Number programmed on the button is automatically

dialed

To erase a number

1

Press [

PROGRAM ]

stored on a

2

Press button to be cleared twice

programmable dialing
button

3

Press [

PROGRAM ]

Redial (With Auto-Pause)

To automatically redial

1

Pick up handset

the last number you

or

dialed (from the-dial

if you are using an 8110 telephone, you can press

pad)

[

SPKR ]

[dial tone]

2

Press [

REDIAL ]

To program an
automatic pause for

redialed numbers

●

Number is automatically redialed
Note: You will hear a rapid error tone if the dialed

number is longer than 20 elements.

1

While the telephone is on-hook,

press [

PROGRAM ]

[programming tone]

2

Press [

REDIAL ]

3

Press the appropriate access code and number of pauses
in order to insert a long enough waiting time to obtain
a second dial tone.

14

For example, if you need 2 pauses inserted between the

access code, such as "9," and the remainder of the

telephone number you are dialing, you would press

[

PAUSE ] twice.

Note: You may store up to 3 different access

code/pause combinations.

4

Press [

PROGRAM ] again

EXAMPLE In the following example, there are 3 different access code/pause
combinations.

3

4

5

6

[programming tone]

Press [

REDIAL ]

Dial 9 and then press [

PAUSE ] 3 times ( [ PAUSE ] [ PAUSE ]

[

PAUSE ]). Since each depression of [ PAUSE ] adds 0.5

seconds, 3 depressions of [

PAUSE ] is 1.5 seconds.

Dial *9 (the second access code needed in the dialing
sequence in this example) and then press [

PAUSE ] 2

times ([

PAUSE ] [ PAUSE ])

Dial *8 (the third access code needed in this

sequence

and then press [ PAUSE ] 4 times ([ PAUSE ] [ PAUSE ]
[

PAUSE ] [ PAUSE ])

Press [

PROGRAM ] again

●

The access code sequence is stored for redialing at a

later time. Now, when you press [

REDIAL ] to redial a

call using one of the above access code/pause
combinations (for example, 91212555 1234), the

telephone will automatically insert the correct number
of pauses (3 in this example) to ensure waiting the
appropriate length of time to obtain a second dial

tone.

15

To erase all stored
access codes

1

2
3

Press [ PROGRAM ]
Press [

REDIAL ] twice

Press [

PROGRAM ] again

[programming tone]

Speakerphone (for 8110 Users)

To place/answer a call

1

Press [

SPKR ]

without lifting the
handset, or to use

●

Red light goes on next to button

speakerphone with any

2

Place or answer call, or access selected feature

feature

●

Adjust speakerphone volume with sliding arm on
right of set

3

Press [

SPKR ] again to hang up

●

Red light goes off

To prevent party from

1

Press [

MUTE ]

hearing you (to mute

microphone)

●

Red light next to [ MUTE ] goes on and other party
cannot hear you

16

To resume talking to

1

Press [

MUTE ]

other party (to turn on

●

Red light next to [ MUTE ] goes off

speakerphone
microphone, or

handset

2

Resume conversation with other party

again)

To change from

speakerphone to

handset

1

Lift handset and

talk

●

Red light next to [ SPKR ] goes off

To change from
handset to

speakerphone

1

During a call using handset, press [

SPKR ]

●

Red light goes on next to [ SPKR ]

2

Hang up handset

17

Switch Features

●

●

Since your 8102 or 8110 telephone is connected to a DEFINITY Generic 2 or System 85

communications system, you may be able to use any of the following features. Check

with your System Manager to see which of these features have been assigned to your

telephone.

Special InstructIons

The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.

To the right of each feature name is a box. For each feature that you have, mark a
[ ✔ ] in the blank box as a reminder. There is already a check in the box beside the
Conference, Hold, and Transfer features.

You can activate or cancel most of the features by dialing 2- or 3-digit code. In the
blanks provided within the procedures, write in the assigned feature code numbers.
Note: You can store these feature codes on Programmable Dialing buttons
(including [

FLASH ]).

Abbreviated Dialing (AD)

Note: Both the 8102 and the 8110 telephones have 12 Programmable Dialing buttons
on which you can store telephone numbers or access codes. In addition, DEFINITY
Generic 2 and System 85 allow you to store numbers in a maximum of 3 Abbreviated
Dialing lists.

To program or
reprogram an outside
number, extension, or
feature code into a
personal list

1

2

3
4

5

On a separate sheet of paper, jot down the outside

numbers, extensions, and feature codes you want to
program as items on your personal list (see example to

the left)
Note: Each telephone number or feature code is stored

as a separate list item.
Dial Abbreviated Dialing program code (while off-hook)

[confirmation tone]
Dial personal list code
Dial desired list item number (for example, 09, 01-95,

and so on, depending on list size)

[dial tone]

Dial outside number, extension, or feature code you
want to store

18

6

Press [

# ]

[confirmation tone]

●

Number is stored

●

Repeat steps 3 through 6 if you want to program

additional items on the same list

7

Hang up to end programming

●

If you want to continue programming begin again at
step 2 to program another personal list

Note: Record your personal list items on the

Abbreviated Dialing list in the back of this guide; group
and system lists are available from the controller of the
list or from your System Manager.

To place a call using a

1

Dial appropriate Abbreviated Dialing list code (while
personal, group, or off-hook)
system list

●

Personal

[dial tone]

●

Group

[dial tone]

●

System

[dial tone]

2

Dial desired list item (1, 2, 3..., 01, 02, 03...)

●

Stored number is automatically dialed

Automatic Callback

To automatically place

1

another call to an
extension that is
frequently busy

2

3
4

5

Press [

FLASH ] after hearing busy tone

[recall dial tone]

Dial the Automatic Callback code

[dial tone]

Dial extension

[confirmation tone]

Hang up (within 7 seconds)

●

You will receive a 3-burst priority ring when the
extension you attempted to call is available

Note: After you activate Automatic Callback, the

system monitors the called extension. That extension

becomes available after the called party completes a call.

Lift handset when you hear priority ring

[ringback tone]

●

A call is automatically placed to called extension,
which receives regular ringing

Note: Only one Automatic Callback call at a time can

be placed, and Automatic Callback is canceled after 20

to 40 minutes if the callback call is unanswered.

19

To cancel Automatic

1

Dial Automatic Callback cancel code (while off-hook)

Callback [confirmation tone]

Call Forwarding — Busy/Don't Answer

To activate Call

1

Dial Call Forwarding — Busy/Don’t Answer code

Forwarding — (while off-hook)

[dial tone]

Busy/Don't Answer

2

Dial extension where calls will be sent

[confirmation tone]

Note: If you hear intercept tone, you are attempting to
forward your calls to a restricted telephone, a telephone
with Call Forwarding — Follow Me activated, or a
telephone in another partition or group (if you are in a
tenant services environment). See your System
Manager for more information.

3

Hang up

To cancel Call

1
Forwarding —
Busy/Don’t Answer

2

Dial Call Forward cancel code (while off-hook)

[confirmation tone]

Hang Up

● Your calls will ring at your own voice terminal again

20

Call Forwarding — Follow Me

To temporarily redirect
all calls to an extension

1

2

or outside number of
your choice

Dial Call Forwarding — Follow Me code (while off­hook)

[dial tone]

Dial extension or number where calls will be sent

[confirmation tone]

Note: You may hear a half ring for each call forwarded
after you have activated this feature and hung up.
Also, some voice terminals may have restrictions on
where calls can be forwarded (only on DEFINITY

Generic 2 and System 85 R2V4 and later releases); see

your System Manager.

To cancel Call

1

Forwarding — Follow
Me

2

Dial Call Forward cancel code (while off-hook)

[confirmation tone]

Hang up

●

Your calls will ring at your own voice terminal again

Call Park

To park a call (for

1

Press [ FLASH ]

[recall dial tone]

retrieval at any

Second party is temporarily put on hold

extension)

●

2
3

4

5

Dial Call Park trunk code

[dial tone]

Dial the Call Park zone number

[confirmation tone]

Dial an idle answer-back channel number

[confirmation tone]

Hang up

●

Held party is transferred to the answer-back channel

and hears ringback tone (or music) while waiting

21

To retrieve parked call

1

Dial Call Park answer-back code

[dial tone]

from any extension

2

Dial channel number where call was parked against

[confirmation tone]

Note: If you receive intercept tone, parked call has
been disconnected or retrieved by another party.

Call Pickup

To answer a call to a

1

Dial Call Pickup code (while off-hook)

member of your pickup

You are connected to ringing call

group when your voice

●

terminal is idle

To answer a call to
your pickup group

while on another call

1

Press

[ FLASH ]

●

Present call put on hold

2

Dial Call Pickup code

●

●

Called voice terminal stops ringing
You are connected to ringing call

[recall dial tone]

To return to a held call

1

Complete present call and hang up

●

Held call sends a 3-burst priority ring

2

Lift handset

●

You are connected to held call

22

Call Waiting

To answer a call

1

Complete present call and hang up

[ringing]

waiting tone

● Receive ringing from waiting call (1—internal, 2—

outside, 3—priority)

2

Pick up and answer

To answer a call

1

waiting tone, putting
present call on hold

2

Press [

FLASH ]

[recall dial tone]

●

Present call put on hold

Dial Call Waiting answer/hold code

●

You are connected to waiting call

To return to held call

1

Complete present call and hang up

● Held call sends 3-burst priority ring

2

Lift handset

●

You are connected to held call

Conference

✔

To add a third party to
a call

2

3

[recall dial tone]

●

Present call temporarily put on hold

Dial number of third party and wait for answer

Note: You can privately discuss the call with the third
party at this time; if no answer or busy, press [

FLASH ]

twice to return to the original party.
Press [

FLASH ]

●

All parties now connected

To drop a third party 1

Press [

FLASH ]

●

You remain connected to original party

23

1 Press [

FLASH ]

Hold (with Second Dial Tone)

✔

To put a call on soft

1

Press [

FLASH ]

[recall dial tone]

hold

2

Dial Hold code

[dial tone]

Note: If you hang up, held call sends a 3-burst priority
ring.

To return to a held call

1

Hang up, receive 3-burst priority ring, and lift handset

To put a call on hold

1

Press [

FLASH ]

[recall dial tone]

and place call 2

2

Dial Hold code

[dial tone]

●

Call 1 is put on hold

3

Dial call 2 (or another feature)
Note: If you hang up, call 1 sends a 3-burst priority

ring.

To put call 2 on hold

1

Press [

FLASH ] [recall dial tone]

and return to call 1

2

Dial Hold code

●

Call 2 is put on hold, and call 1 is reconnected

Note: If you hang up, call 2 sends a 3-burst priority
ring.

24

Last Number Dialed

To automatically redial

1

the last number you
dialed (extension
outside number, or

trunk/feature code)

Dial Last Number Dialed code (while off-hook)

●

Number is automatically dialed (up to 20 digits)

Note: Available with DEFINITY Generic 2 and System
85 R2V4 and some R2V3 systems. Check with your
System Manager to learn if the feature is available on
your system.

Limitations on this feature should be noted. Digits
dialed via Abbreviate Dialing feature dial codes,
authorization codes, and Station Message Detail
Recording (SMDR) account codes are NOT retained in
memory and must be redialed for each call.

Leave Word Calling (LWC)

To leave a message

1

after

dialing an

extension (when call is

2
not answered, you hear
a coverage or busy

3
tone, or you have been

put on hold)

Press [

FLASH ]

[recall dial tone]

Dial Leave Word Calling code

[dial tone]

Dial extension

●

Message light on called voice terminal goes on (if so

equipped) [confirmation tone]

Note: If reorder tone is heard, message is not stored;
try again.

To leave a message

1
without ringing an

extension

2

3

Did Leave Word Calling code

[dial tone]

Dial extension

[confirmation tone]

●

Message light on called voice terminal goes on (if so

equipped)

Hang up

25

To cancel a Leave 1
word calling message

(you cannot cancel

messages for an

2

AUDIX Subscriber)

Dial Leave Word Calling cancel code (while off-hook)

[dial tone]

Dial extension

[confirmation tone]

●

Message is deleted

Note: If reorder tone is heard, message is not deleted;
try again.

Priority Calling

To place a priority call

1

(3-burst ring)

2

Dial Priority Calling code (while off-hook)

[dial tone]

Dial extension

26

Send All Calls

To send all incoming

1

Dial Send All Calls code

[confirmation tone]

calls (except priority,
intercom and personal

Note: You may hear a half ring as each call is sent to

office calls)

coverage if you have a DEFINITY Generic 2 or System

immediately to an

85 R2V4.

assigned extension,
AUDIX or message
center for coverage

To cancel Send All

1

Dial Send All Calls cancel code

Calls

[confirmation tone]

●

Your calls ring at your own voice terminal again

Transfer

✔

To send present call to

1
another extension or
outside number

2

4

Press [

FLASH ]

[recall dial tone]

●

Present call put on hold

Dial extension or number to which the call is to be

transferred

[ringback tone]

●

Remain on the line and announce call if desired; if no
answer or number dialed is busy, return to held call
by pressing [

FLASH ] twice

Hang up

●

Call is sent to the dialed extension or number

27

Tones and Their Meanings

Ringing tones are produced by an incoming call. Feedback tones are those that you
hear through the handset (receiver) or the speaker, if you have one.

Ringing Tones

●

●

●

●

1 ring — A call from another extension.
2 rings — A call from outside or from the attendant.
3 rings — A priority call from another extension or a call from an Automatic

Callback call that you placed.
half ring — A call redirected from your voice terminal to another because Send All

Calls or Call Forwarding — Follow Me is active.

Feedback Tones

●

busy tone — A low-pitched tone repeated 60 times a minute; indicates that the

number dialed is in use.

●

call-waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been given a
call-waiting tone.

●

●

●

●

●

●

●

●

call-waiting tone — 1, 2, or 3 beeps of high-pitched tone, not repeated; indicates that
an incoming call is waiting to be answered. Number of beeps designates the source:
1 for an internal call, 2 for an outside or attendant call, 3 for a priority call.

confirmation tone — 3 short bursts of tone; indicates that a feature activation or
cancellation has been accepted.

coverage tone — 1 long burst of tone; indicates that your call will be sent to another
extension to be answered by a covering user.

dial tone — A continuous tone; indicates that dialing can begin.
intercept/time-out tone — An alternating high and low tone; indicates a dialing

error, a denial of the requested service, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.

recall dial tone — 3 short bursts of tone followed by a steady dial tone; indicates
that the feature request has been accepted and can begin.

reorder tone — A fast-busy tone repeated 120 times a minute; indicates that all
trunks are busy.

ringback tone — A low-pitched tone repeated 15 times a minute; indicates that the
number dialed is being rung.

28

Key Words to Know

access code See feature code.
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and ourgoing calls at the main

telephone console.

AUDIX Audio Information Exchange, an optimal voice mail and message service

that provides coverage for calls to you by recording callers' messages and reporting
Leave Word Calling messages.

coverage Automatic redirection of calls from an unanswered voice terminal to

another voice terminal or answering service. Redirection could be to the extension of a
receptionist, secretary, coworker, AUDIX or message center. A person who provides

coverage is a covering user.

DEFINITY® Communications System Generic 2 The AT&T switch to which you

may be connected. It transmits and receives voice and data signals for all
communications equipment in your network. (See also System 85.)

dial pad The 12 pushbuttons you use to dial a number and access features.

extension A dialing number of 3 to 5 digits assigned to each voice terminal

connected to your DEFINITY® Generic 2 or your System 85.

feature A special function or service, such as Conference, Hold, and Send All Calls.

feature code A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4), that you use

to activate or cancel the operation of a feature.

group list One of the 3 types of Abbreviated Dialing lists; programmable by the

System Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stored as 1- or 2-digit list item, depending on the
number of members in the list.

handset The hand-held part of the voice terminal that you pick up, talk into, and

listen from. Also known as the receiver.

off-hook When the handset is removed from the cradle (for example, when you lift

the handset to place or answer a call) or speakerphone is ON.

on-hook When the handset is left on the cradle or speakerphone is OFF.

party A person who places or answers a call.
personal list One of the 3 types of Abbreviated Dialing lists; programmable by the

System Manager or by you, the user. Contains telephone numbers of your choice, and
stores each of them as a 1- or 2-digit list item, depending on the number of members
in the list.

personal list item One of the slots on an Abbreviated Dialing personal list.

29

phone features Those telephone features that you can use immediately no matter

which communications system your telephone is connected to.

pickup group A group of telephone users who can answer calls for each other

through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.

priority call An important or urgent call that sends a special 3-burst ring and does

not redirect to coverage or forward to designated alternative number.

retrieve To collect telephone messages using your local retrival methods. (Also,

with Call Park, to resume a call from an extension other than the one where the call
was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

stored number A telephone number that has been programmed and stored as a 1-,

2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored.

switch The device that makes connections for all voice and data calls for a network,

and also contains software for features. Also known as a system switching system, or
PBX (private branch exchange). Your switch is an AT&T DEFINITY®

Communications System Generic 2 or an AT&T System 85.

switch features Those features that you can use only if your telephone is connected

to a System 75 or DEFINITY Generic 1 switching system.

System 85 The AT&T switch to which you may be connected. It transmits and

receives voice and data signals for all communications equipment in your network.
(See also DEFINITY® Communications System Generic 2.)

system list One of the 3 types of Abbreviated Dialing lists; programmable only by

the System Manager. Contains telephone numbers helpful to all system users.

System Manager The person responsible for specifying and managing the operation

of features for all the voice and data equipment in your network.

trunk A telecommunications channel between your switch and the local or long-

distance calling network or to another switch. Trunks of the same kind connecting to
the same endpoints are assigned to the same trunk group.

trunk code A dial code of up to 4 digits that you dial to access a trunk group to

place an outside call.

voice terminal A telephone equipped with an array of specially designed features

(for example, administrable buttons) and functional capabilities that distinguish it from
a conventional telephone.

30

Quick-Reference Lists

Feature Codes

Feature

Code

Feature Code

ABBREVIATED DIALING

Personal

Group

System

Program

AUTOMATIC CALLBACK

Cancel

CALL FORWARDING —

BUSY/DON'T ANSWER

Cancel

CALL FORWARDING —

FOLLOW ME

Cancel

CALL PARK

Answer Back

CALL PICKUP

CALL WAITING

HOLD

LAST NUMBER DIALED

LEAVE WORD CALLING

Cancel

PRIORITY CALLING

SEND ALL CALLS

Cancel