AT&T CL4939 User Manual

User’s manual

CL4939 Big button big display

telephone/answering system with caller ID/ call waiting

Congratulations

on purchasing your

new AT&T product.

Before using this AT&T product, please

read the Important safety information

on page 60 of this user’s manual.

Please thoroughly read the user’s

manual for all the feature operations

and troubleshooting information you

need to install and operate your new

AT&T product. You can also visit our

website at www.telephones.att.com

or call 1 (800) 222-3111.

In Canada, dial 1 (866) 288-4268.

Model #: CL4939 Type: Big button big display telephone with answering system Serial #: _________________________________________________________________ Purchase date: ___________________________________________________________ Place of purchase: _______________________________________________________

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Audio assist™ and Message guard™ are trademarks of Advanced American Telephones.

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

bracket installed

Coiled handset cord Telephone line cordPower adapter

HandsetTelephone base with mounting

User’s manual Quick start guide

STOP!

If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the telephone base display - remove it before use.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Avoid placing the telephone base too close to:

Communication devices such as: television sets, VCRs, or cordless

• telephones.

Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave

• ovens, refrigerators, or fluorescent lighting.

Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of the washing machine or

• work bench.

User’s manual

CL4939 Big button big display

telephone/answering system with caller ID/ call waiting

Table of contents

Getting started

Introduction ..............................................1

Quick reference guide .........................2

Indicator lights and tones .................4

Screen messages ...................................5

Telephone installation .........................7

Installation options ...............................9

Telephone settings

Volume control .....................................14

Menu setup ............................................15

Telephone operation

Making and answering a call ........21

Chain dialing ......................................... 22

Last number redial ............................. 23

Options while on calls......................24

Line power mode

(no AC power) ................................. 26

Two-touch memory

Two-touch memory overview

and storage ......................................27

Reviewing and dialing a

two-touch number ........................ 28

Deleting a two-touch number ......29

Directory

Directory overview .............................30

Directory storage ................................ 31

Reviewing and dialing a directory

entry .................................................... 32

Deleting a directory entry .............. 33

Caller ID operation

Caller ID overview ..............................34

Reviewing call history ....................... 37

Returning a call ...................................38

Storing a call history entry in the

directory ............................................. 39

Storing a call history entry in a

two-touch location .......................40

Deleting call history entries .......... 41

Answering system operation

Answering system overview ..........42

Answering mode .................................43

Outgoing announcement ................44

Message playback .............................. 46

Recording and playing memo .......48

Call screening, priority call

and call intercept ..........................49

Remote access ..................................... 50

Appendix

Troubleshooting ................................... 52

General product care ........................ 59

Important safety information ........60

FCC and ACTA information ............ 61

Part 15 of FCC rules .......................... 63

Limited warranty .................................64

Technical specifications ...................66

Index .......................................................... 67

Remote access wallet card ............ 69

Getting started

Introduction

This AT&T CL4939 big button big display telephone has a large tilt display for easy viewing and extra large buttons for easy viewing and dialing.

You must use the supplied power adapter to use most features of this telephone. In the event of power failure, this telephone works only to make or answer calls with the handset. Refer to Line power mode (no AC power) on page 26 for more details.

This telephone is hearing-aid compatible. This telephone features a speakerphone for hands-free use.

This telephone also features 10 two-touch memory locations for speed dialing and has a directory that can store up to 25 additional numbers with names.

This telephone supports caller ID with call waiting service. (Caller ID services are subscriber services available from your telephone service providers and fees may apply.)

This telephone also features a built-in digital answering system that can store approximately 19 minutes of messages and memos with a total of up to 99 messages. You can access the answering system from a remote touch-tone telephone.

This user’s manual contains detailed instructions for using your AT&T CL4939 big button big display telephone. Please read this user’s manual before using this CL4939 telephone.

Getting started

Quick reference guide

REMOVE

While reviewing the call history entries, press and hold to clear the call history (page 41).

While reviewing an entry stored in the directory or call history, press to delete (pages 33 and 41).

While entering names (or numbers), press to backspace and erase a character (or digit) (page 31).

DISPLAY DIAL

Press to dial the number currently displayed (pages 32 and 38).

MEM

Press to access the twotouch memory (page 27).

FLASH

During a call, press to answer an incoming call if you subscribe to call waiting service provided by your telephone service provider (page 25).

Press to cancel an operation and return to idle mode (page 15).

CID/

Press to display the call history (page 37).

While using the menu, press to scroll through the settings (page 15).

While reviewing the directory or call history, press to scroll down (pages 32 and 37).

DIR/

Press to enter the directory (page 32).

While using the menu, press to scroll through the settings (page 15).

While reviewing the directory or call history, press to scroll up (pages 32 and 37).

SELECT

While using the menu, press to save the setting and move to the next menu option (page 15).

While reviewing the call history, press to show dialing formats (page 38).

REDIAL/PAUSE

While using the handset or speakerphone, press to dial the last number dialed (page 23).

While editing numbers in the two-touch memory or directory, press to copy the last number dialed (pages 27 and 31).

While entering numbers, press to insert a foursecond dialing pause (page 21).

Getting started

Quick reference guide

Press to enter the menu (page 15).

While reviewing the call history, press to store the displayed name and number in the directory (page 39).

MUTE

During a call, press to mute the handset or speakerphone microphone. Press again to resume your conversation (page 24).

AUDIO ASSIST™

Some voices will sound louder and clearer if you press AUDIO ASSIST while you are on a call using the handset (page 24).

REPEAT/MEMO

While the telephone is playing the day and time the current message was received, press to go back to the previous message (page 46).

After the telephone plays the day and time the current message was received, press to repeat the current message (page 46).

Press to record memos (page 48).

ANS ON/OFF

Press to turn the answering system on or off (page 43).

RINGER VOL switch

Slide to adjust the ringer volume (page 14).

VOL switch

Slide to adjust the listening volume on the handset (page 14).

VOL switch

Slide to adjust the listening volume on the speakerphone (page 14).

While playing back messages, slide to adjust the playback volume (page 46).

SPEAKER

Press to turn on the base speakerphone. Press again to end the call (page 21).

DELETE

Press to delete the message currently playing (page 46).

Press twice to delete all old messages when the telephone is not in use (page 47).

SKIP/ANNC

Press to skip to the next message (page 46).

Press to record or play the outgoing announcement (pages 44 and 45).

PLAY/STOP

Press to start or stop message playback (page 46).

Press to stop recording (pages 44 and 48).

Audio assistTM is a trademark of Advanced American Telephones.

Getting started

Indicator lights and tones

Indicator lights

Alert tones

Beep (Key tone)

Beeeep (One short beep)

Beeeeeeeep (One long beep)

Three short high-pitched beeps (Confirmation tone)

One long low-pitched beep (Error tone)

Beep-beep every 15 seconds (Message alert tone)

Four high- then low-pitched beeps (Priority call tone)

A key is pressed.

Command of the answering system is completed successfully.

The answering system begins to record an announcement or a memo.

Command is completed successfully.

Command has failed.

•

The number you entered in the directory or two-touch

• memory is over 24 digits.

The name you entered in the directory is over 15 characters.

•

There are no telephone numbers stored in the directory.

•

You have reached the end of the directory records.

•

There are no call history entries.

•

You have reached the end of the call history entries.

•

There is no telephone number in the call history entry you

• dialed.

There is no telephone number in the call history entry you

• saved in the directory or two-touch memory.

There are new messages.

The incoming call is a priority call.

IN USE

On when the line is in use or the answering system is answering a call.

Flashes when there is an incoming call.

ANS ON/OFF

On when the answering system is on.

PLAY/STOP

Flashes when there are new (unreviewed) messages.

AUDIO ASSIST

On when the audio assistance feature is in use.

MUTE

On when the microphone is muted.

SPEAKER

On when the speakerphone is in use.

Getting started

Screen messages

Screen icons

16 CALLS 5 NEW

ERR

12:00AM11-2016

Message window displays

16 CALLS 5 NEW

ERR

12:00AM11-2016

Message window

NEW The displayed call history entry is unreviewed.

REP You have received more than one call from this

number.

16 The position of the number stored in the call

history.

The ringer is turned off.

There is an error in the caller ID information.

The message window usually displays the total number of messages. See the table below for explanations of other displays in this window.

(blank) The answering system is off.

-- The answering system is answering a call.

-OR- The answering system is being accessed remotely.

0 No messages.

1-99 Total number of messages and memos. During

0-59

(counting)

AP The announcement you recorded is playing.

dE All old messages are deleted, the message

playback, the number of the message.

Elapsed time while recording a memo.

A You have accessed the announcement menu.

currently playing is deleted, or the announcement currently playing is deleted.

F The answering machine memory is full. Delete

some messages to make room for more.

Getting started

Screen messages

Display screen messages

DELETED All the entries stored in call history have

DIRECTORY EMPTY There are no telephone numbers stored in

CALL LOG EMPTY There are no entries in the call history.

END OF LIST You have reached the end of the call

LINE IN USE Another telephone on the same line is in

RINGING There is an incoming call.

NO AC POWER There is no AC power. Check the power

MEMORY FULL The directory is full.

ONLY 15 ALLOWED The name you entered in the directory is

ONLY 24 ALLOWED The number you entered in the directory

SET CLOCK The clock needs to be set.

been deleted.

-OR- The directory or two-touch memory entry has been deleted.

the directory.

history records.

use.

-OR- No telephone line cord is connected to the telephone.

adapter connection to the telephone and the electrical wall outlet.

over 15 characters.

or two-touch memory is over 24 digits.

STORED The entry is saved in the directory or

XX CALLS YY NEW There are XX calls in the call history

two-touch memory location successfully.

and YY of them are new (missed and unreviewed).

Getting started

Telephone installation

If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Follow the steps below to install the telephone.

Plug one end of the coiled handset cord into the handset jack on the left

1. side of the telephone base. Plug the other end into the handset and hang up.

Handset

Coiled handset cord

Plug one end of the telephone line cord into the TEL LINE jack on the back

2. of the telephone base. Plug the other end of the telephone line cord into a telephone wall jack.

Plug the small end of the power adapter into the POWER jack on the back

3. of the telephone base. Plug the large end into an electrical outlet not controlled by a wall switch.

not controlled by a wall switch

Telephone wall jackElectrical outlet

DSL filter (not included) is required if you have DSL high-speed Internet service.

Telephone line cord

Getting started

Telephone installation

Lift the handset or press SPEAKER to check for a dial tone.

4. Rotate the top of the display up or down to adjust the angle of the screen

5. for maximum visibility.

NOTES:

Use only the power adapter provided with this product. To obtain a

• replacement, visit our website at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

The power adapter is intended to be correctly oriented in a vertical or floor

• mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

You can use this telephone without the power adapter installed. In this

• case, the telephone works only to make or answer calls with the handset, or adjust the ringer volume or handset listening volume. For optimal performance, power your telephone with the supplied power adapter.

Getting started

Installation options

The telephone base comes with the bracket mounted for tabletop use. If you want to mount your telephone on a wall, use the mounting bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. Professional assistance may be required to install the mounting plate.

Tabletop to wall-mount installation

To install the telephone base in the wall-mount position, make sure you first unplug the power adapter from the electrical outlet and unplug the telephone line cord from the wall outlet.

Lift the handset and place it aside. Hold down the switch hook on the

1. telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees. Push the handset tab down into the grooves so it settles into position.

Switch hook

Handset tab

Grasp and squeeze as the arrows indicate to open the hinged bracket.

2. Rotate the bracket and lock it into wall-mount position as indicated below.

Tabletop position

Wall-mount

position

Getting started

Installation options

Plug one end of the telephone line cord into the TEL LINE jack on the

3. back of the telephone base. Route the telephone line cord through the slot. Bundle the telephone line cord and secure it with a twist tie. Place the bundled telephone line cord inside the hole in the center of the telephone bottom.

Plug the other end of the telephone line cord into a telephone wall jack.

DSL filter (not included) is required if you have DSL high-speed Internet service.

Place the telephone just above the telephone outlet mounting studs. Slide

5. the telephone down until the telephone is held securely on the telephone outlet mounting studs. Place the handset in the telephone base.

Getting started

Installation options

Plug the small end of the power adapter into the POWER jack on the back

6. of the telephone base. Plug the large end into an electrical outlet not controlled by a wall switch.

Rotate the top of the display up or down to adjust the angle of the screen

7. for maximum visibility.

Wall-mount to tabletop installation

To change the telephone base from the wall-mount position to tabletop position, follow the steps below.

Unplug the large end of the power adapter from the electrical outlet.

1. Unplug the small end of the power adapter from the POWER jack on the back of the telephone base.

Slide the telephone base upwards, then pull the telephone base away from

2. the wall and remove from the studs.

Unplug the telephone line cord from the telephone base and telephone

3. wall jack. Untie the bundled telephone line cord. Remove the telephone line cord from the slot on the bottom of the telephone base.

Getting started

Installation options

Lift the handset and place it aside. Hold down the switch hook on the

4. telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees. Push the handset tab down into the grooves so it settles into position.

Switch hook

Handset tab

Lift and rotate the bracket and lock it into tabletop position as indicated below.5.

Wall-mount

position

Plug one end of the telephone line cord into the TEL LINE jack on the back

Tabletop position

of the telephone base. Plug the other end of the telephone line cord into a telephone wall jack. Place the handset in the telephone base.

Getting started

Installation options

Plug the small end of the power adapter into the POWER jack on the back

7. of the telephone base. Plug the large end into an electrical outlet not controlled by a wall switch.

not controlled by a wall switch

Telephone line cord

Rotate the top of the display up or down to adjust the angle of the screen

Telephone wall jackElectrical outlet

DSL filter (not included) is required if you have DSL high-speed Internet service.

for maximum visibility.

Telephone settings

Volume control

Ringer volume

Use the RINGER VOL switch on the right side of the telephone base to set the ringer volume or turn the ringer off.

Adjust the RINGER VOL switch to set the ringer volume to off, low, middle or high. When set to off, the screen shows .

NOTE: The volume of the priority call tone

cannot be adjusted. Refer to Priority call on page 49 for details.

Handset volume

Use the VOL switch on the right side of the telephone base to adjust the listening volume from the handset.

Speakerphone volume

Use the VOL switch on the right side of the telephone base to adjust the listening volume from the speakerphone.

Telephone settings

Menu setup

Menu operation

The screen display prompts help you set up the telephone when you press MENU.

NOTE: You can exit feature setup at any time

by pressing FLASH or by lifting the handset when there is no incoming call. For complete feature setup options, see Feature summary on this page.

Set features

You can customize how the features of this product work.

Press MENU repeatedly until the screen shows

1. the desired feature.

Press DIR/ or CID/ until the screen displays

2. your selected setting. Refer to Feature summary on this page for a full description of the features and your choices.

Press SELECT or MENU to save your selection

3. and automatically move to the next option. When you finish setting features, the telephone automatically returns to standby after 30 seconds, or you can press FLASH to exit programming immediately.

Feature summary

Default settings are indicated by * in the following list.

Feature/options Function

SET TIME/DATE

--:-- -----

SET CONTRAST

1, 2*, 3, 4

CALL LOG

ALL CALLS*

NO CALLS

Set the date and time. Use the dial pad keys to change the digits.

Refer to Set date and time on page 18 for details.

Adjust screen brightness to a comfortable level, from 1 (light) to 4 (dark).

Choose whether incoming calls are stored.

The telephone stores all calls received.

The telephone does not store call history.

Telephone settings

Menu setup

Feature/options Function

REPEATED CALLS

COMBINED

SEPARATE*

CALL LIST ORDER

BY TIME*

NEW CALLS FIRST

LANGUAGE

ENGLISH* ESPANOL FRANCAIS

HOME AREA CODE

HAC- _ _ _

LOCAL AREA CODE

LAC 1- _ _ _ LAC 2- _ _ _ LAC 3- _ _ _ LAC 4- _ _ _

DIAL TYPE

TONE* PULSE

Choose how new calls from the same number are displayed.

The screen shows only the most recent call from this number. REP displays to indicate multiple calls from this number.

Each call from this number is listed separately.

Choose in what order received calls are displayed.

Most recently received calls are displayed first.

Unreviewed calls are displayed first, then calls as they were received (most recent first).

Choose whether the display text appears in English, Spanish or French.

Set the telephone to recognize calls from your area code.

Refer to Set home area code on page 19 for details.

Program up to four local area codes that do not require dialing a 1 before them.

Refer to Set local area code on page 19 for details.

Set tone (touch-tone) or pulse (dialpulse) dialing.

NOTE: If you have dial-pulse dialing service only, you can temporarily switch from dial-pulse to touch-tone dialing during a call (see Temporary tone dialing on page 25).

Telephone settings

Menu setup

Feature/options Function

# OF RINGS

2, 3, 4*, 5, 6, 7, tS 2-4, tS 4-6

MESSAGE ALERT

OFF*

REMOTE CODE

500*

Set how many times the telephone rings before the answering system picks up the call.

If you choose tS 2-4 (or tS 4-6), the answering system answers after two (four, if you select tS 4-6) rings if there are new messages. When there are no new messages, the answering system answers after four (six, if you select tS 4-6) rings. When retrieving messages from a long distance call, disconnect your call after three (five, if you select tS 4-6) rings to avoid long distance charges (also known as toll saver).

Turn the audible message alert on or off.

The telephone beeps every 15 seconds when there are new messages.

No audible message alert.

Select a three-digit number to allow remote access from another telephone (away from your home or office).

Refer to Remote access on page 50 for details.

PRIORITY CODE

999*

CALL SCREENING

ON*

OFF

NOTE: If the remote code you entered is the same as the priority code, the telephone plays an error tone when you save it.

Select a three-digit number as your priority code for the answering system.

Refer to Priority call on page 49 for details.

Choose whether incoming messages are played through the speaker while they are being recorded.

The incoming messages are played through the speaker while they are being recorded.

The speaker does not play incoming messages while they are being recorded.

Refer to Call screening on page 49 for details.

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