Quick start guide
BL102/BL102-2/BL102-3/
BL102-4/BL102-5
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
This Quick start guide provides you with basic installation and major
operation instructions. Some features are described in an abridged
form.
Please refer to the online BL102/BL102-2/BL102-3/BL102-4/
BL102-5 DECT 6.0 cordless telephone/answering system with
caller ID/call waiting Complete user’s manual for a full set of
installation and operation instructions at
www.telephones.att.com/manuals.
This telephone system is compatible with certain AT&T DECT 6.0
cordless headsets. Visit
www.telephones.att.com/headsets for a list of
compatible cordless headsets.
For customer service, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Model number: BL102 (one handset)
BL102-2 (two handsets)
BL102-3 (three handsets)
BL102-4 (four handsets)
BL102-5 (five handsets)
Type: DECT 6.0 cordless telephone/answering system
with caller ID/call waiting
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be
found on the bottom of the telephone base.
Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
2020 Advanced American Telephones. All Rights Reserved. AT&T and
©
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist
Your telephone package contains the following items. Save your
sales receipt and original packaging in the event warranty service
is necessary.
Quick start guide
BL102/BL102-2/BL102-3/
BL102-4/BL102-5
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
Quick start guide Smart call
blocker leaet
Charger for cordless handset
with power adapter installed
(1 for BL102-2)
(2 for BL102-3)
(3 for BL102-4)
(4 for BL102-5)
Wall-mount bracket
Cordless handset
(1 for BL102)
(2 for BL102-2)
(3 for BL102-3)
(4 for BL102-4)
(5 for BL102-5)
Battery Pack / Bloc-piles :
BT162342/BT262342 (2.4V 300mAh Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine GP1621
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
Battery for cordless
handset
(1 for BL102)
(2 for BL102-2)
(3 for BL102-3)
(4 for BL102-4)
(5 for BL102-5)
Telephone line cord
Telephone base
Battery
compartment cover
(1 for BL102)
(2 for BL102-2)
(3 for BL102-3)
(4 for BL102-4)
(5 for BL102-5)
Power adapter for
telephone base
Quick start guide
BL102/BL102-2/BL102-3/
BL102-4/BL102-5
DECT 6.0 cordless
telephone/ answering
system with caller ID/
call waiting
For more detailed instructions, refer to the Complete
user’s manual at www.telephones.att.com/manuals.
Table of contents
Getting started
Important safety information .... 1
Safety information ..................... 1
Especially about cordless
telephones .......................................2
Precautions for users
of implanted cardiac
pacemakers .....................................3
Pacemaker patients...................3
ECO mode .........................................3
Especially about telephone
answering systems.....................3
Quick reference guide -
handset ....................................................4
Quick reference guide -
telephone base ................................... 7
Telephone base and charger
installation .............................................8
Telephone base
installation .......................................8
Charger installation ...................9
Battery installation and
charging ................................................ 10
Initial setups ........................................12
Set date/time ..............................12
Voice guide to set Smart
call blocker and answering
system ..............................................12
Installation options ....................... 14
Tabletop to wall-mount
installation .................................... 14
Telephone settings
Telephone settings ........................15
Ringer volume .............................15
Ringer tone ....................................15
Set date/time ............................. 16
LCD language ...............................17
Caller ID announce ...................17
Set speed dial voicemail
number ............................................ 18
Voicemail (visual message
waiting) indicator ..................... 19
Clear voicemail indication .... 19
Key tone ..........................................20
Home area code ........................20
Dial mode ........................................21
QUIET mode ................................. 22
Telephone operation
Telephone operation ................... 23
Making a call ................................ 23
Answering a call .........................23
Ending a call ................................. 23
Temporary ringer
silencing .......................................... 23
Handset speakerphone ........23
Last number redial ..................24
Volume control ..........................24
Call waiting .................................... 24
Mute .................................................. 25
Handset locator .........................25
Join a call in progress.............25
Options while on calls .................26
Chain dialing.................................26
Audio Assist
® ............................... 26
Multiple handset use
Intercom ............................................... 27
Call transfer using intercom ...28
Directory
Directory ..............................................29
Create a new directory
entry .................................................. 29
Review directory entries .....30
Search by name .........................30
Delete a directory entry ......30
Edit a directory entry ..............31
Caller ID
Caller ID ................................................. 32
Information about caller ID
with call waiting .........................32
Missed (new) call
indicator ..........................................32
Review the caller ID log ........ 32
View dialing options ............... 33
Dial a caller ID log entry ....... 33
Save a caller ID log entry
to the directory .........................34
Save a caller ID log entry
to the allow list ...........................35
Save a caller ID log entry
to the block list .......................... 36
Save a caller ID log entry
to the star name list ............... 37
Smart call blocker
About Smart call blocker* ........ 38
Call categories ............................ 39
Call handling.................................40
Call block settings ..........................42
Set Smart call blocker
on/o ................................................42
Set prole ......................................42
Block list ..........................................44
Allow list ..........................................49
Star name list ..............................54
Screening announcement ...57
Allowed calls ......................................60
Blocked calls .......................................61
Screen unknown calls ..................62
Screened call options ............63
Screen robocalls .............................65
Option while on a call .................. 67
Answering system
Answering system settings .....68
Announcement ..........................68
Answer on/o ............................69
Call screening .............................. 70
Number of rings ........................ 70
Remote access code ...............71
Message alert tone ..................71
About the answering
system ................................................... 72
Answering system and
voicemail indicators ............... 72
Using the answering
machine and voicemail
together.......................................... 73
Message capacity ..................... 73
Voice prompts ........................... 73
Call screening ..............................74
Call intercept ............................... 74
Temporarily turning o
the message alert tone ........ 75
Message playback..........................76
Options during playback ..... 76
Delete all old messages ....... 77
Recording and playing
memos ...................................................78
Record a memo .........................78
Play back a memo .................... 78
Remote access .................................79
Appendix
Adding and registering
handsets/headsets .......................80
Register a handset to the
telephone base ..........................80
Deregistering handsets .............82
Deregister all handsets
from the telephone base ....82
Troubleshooting..............................84
Maintenance ......................................90
For C-UL compliance .....................91
Mesures de sécurité
importantes ..................................91
FCC Part 68 and ACTA ................. 95
FCC Part 15 .......................................... 97
Limited warranty ............................98
Technical specications ........... 101
DECT 6.0 digital
technology .................................. 101
Telephone operating
range ............................................... 101
Redening long range
coverage and clarity ............. 101
Simulated full-duplex
handset speakerphone ...... 101
Index
Index ......................................................102
Getting started
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in
this user’s manual. Always follow basic safety precautions when using this product to reduce
the risk of injury, re, or electric shock.
Safety information
f Read and understand all instructions in the user’s manual. Observe all markings on
the product.
f Avoid using a telephone during a thunderstorm. There may be a slight chance of
electric shock from lightning.
f Do not use a telephone in the vicinity of a gas leak. Under certain circumstances,
a spark may be created when the adapter is plugged into the power outlet, or
when the handset is replaced in its cradle. This is a common event associated
with the closing of any electrical circuit. In an inadequately ventilated
environment, the user should not plug the phone into a power outlet, nor put a
charged handset into the cradle where there are concentrations of ammable
or ame-supporting gases. A spark in such an environment could create a re
or explosion. Such environments may include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a
leak of natural gas; etc.
f Do not use this product near water or when you are wet. For example, do not
use it in a wet basement or shower, nor next to a swimming pool, bathtub,
kitchen sink, and laundry tub. Do not use liquids or aerosol sprays for cleaning.
If the product comes in contact with any liquid, unplug any line or power cord
immediately. Do not plug the product back in until it has dried thoroughly.
f Install this product in a protected location where no one can trip over any line or
power cords. Protect cords from damage or abrasion.
f If this product does not operate normally, see the Troubleshooting section on
pages 84-88 of this user’s manual. If you cannot solve the problem, or if the
product is damaged, refer to the Limited warranty section on pages 98-100.
Do not open this product except as directed in your user’s manual. Opening the
product or reassembling it incorrectly may expose you to hazardous voltages or
other risks.
f Replace batteries only as described in your user’s manual (pages 10-11). Do
not burn or puncture batteries — they contain caustic chemicals.
f The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
f For pluggable equipment, the socket-outlet shall be installed near the equipment
and shall be easily accessible.
1
Getting started
i
Important safety information
Cautions:
f Use only the power adapters provided with this product. To obtain a
replacement, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
f Use only the supplied rechargeable battery or replacement battery (model
BT162342/BT262342). To order, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada,
dial 1 (866) 288-4268.
CAUTION: To prevent risk of re or battery explosion, replace with the
correct battery type. Dispose of used batteries according to the instructions.
Especially about cordless telephones
f Privacy: The same features that make a cordless telephone convenient create
some limitations. Telephone calls are transmitted between the telephone base
and the handset by radio waves, so there is a possibility that your cordless
telephone conversations could be intercepted by radio receiving equipment within
range of the cordless handset. For this reason, you should not think of cordless
telephone conversations as being as private as those on corded telephones.
f Electrical power: The telephone base of this cordless telephone must be
connected to a working electrical outlet which is not controlled by a wall switch.
Calls cannot be made from the handset if the telephone base is unplugged,
switched o or if the electrical power is interrupted.
f Potential TV interference: Some cordless telephones operate at frequencies
that may cause interference to TVs and VCRs. To minimize or prevent such
interference, do not place the telephone base of the cordless telephone near
or on top of a TV or VCR. If interference is experienced, moving the cordless
telephone farther away from the TV or VCR will oen reduce or eliminate the
interference.
f Rechargeable batteries: This product contains nickel-metal hydride rechargeable
batteries. Exercise care in handling batteries in order not to create a short
circuit with conductive material such as rings, bracelets and keys. The battery or
conductor may overheat and cause harm. Observe proper polarity between the
battery and the battery charger.
f Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe
manner. Do not burn or puncture. Like other batteries of this type, if burned or
punctured, they could release caustic material which could cause injury.
2
Getting started
Important safety information
The RBRC Seal means that the manufacturer is voluntarily
participating in an industry program to collect and recycle
nickel-metal hydride rechargeable batteries when taken out of
service within the United States. These batteries may be taken to
a participating local retailer of replacement batteries or recycling
center. Or you may call 1-800-8-BATTERY for locations accepting
spent Ni-MH batteries.
RBRC and 1-800-8-BATTERY are registered trademarks of the
Rechargeable Battery Recycling Corporation.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led
a multidisciplinary evaluation of the interference between portable wireless
telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug
Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a
breast pocket, when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other
persons using wireless telephones.
ECO mode
This power conserving technology reduces power consumption for optimal battery
performance. The ECO mode activates automatically whenever the handset is
synchronized with the telephone base.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other
party that the call is being recorded. To ensure that you are in compliance with any
federal or state regulations regarding recording a telephone call, you should start the
recording process and then inform the other party that
conversation.
you are recording the
SAVE THESE INSTRUCTIONS
3
Getting started
1
2
9
3
Quick reference guide - handset
CHARGE indicator
f On when the handset is charging
in the telephone base or charger.
REDIAL/PAUSE
f Press repeatedly to view the last
ten numbers dialed (page 24).
f While entering numbers, press
and hold to insert a dialing pause
(page 29).
pDIR/VOLUME
f Press pDIR to show directory
entries when the handset is not in
use (page 30).
f Press to scroll up while in menus.
f While entering names or
numbers, press to move the
cursor to the right.
f Press to increase the listening
volume when on a call (page
24), or to increase the message
playback volume (page 76).
1
2
3
4
5
6
7
8
10
11
12
13
14
qCID/VOLUME
f Press qCID to show caller ID log
when the handset is not in use
(page 32).
f Press to scroll down while in
menus.
f While entering names or numbers,
4
press to move the cursor to the
le.
f Press to decrease the listening
volume when on a call (page
24), or to decrease the message
playback volume (page 76).
PHONE/FLASH
4
f Press to make or answer a call
(page 23).
f During a call, press to answer an
incoming call when you receive a
call waiting alert (page 24).
Getting started
9
9
Quick reference guide - handset
1
5
f While reviewing a caller ID log
entry, press repeatedly to add
or remove 1 in front of the
telephone number before dialing
or saving it in the directory
(page 33).
f Press and hold to set or to dial
your voicemail number (page
18).
TONE
6
f Press to switch to tone dialing
temporarily during a call if you
have pulse service.
/SPEAKER
7
f Press to make or answer a call
using the speakerphone (page
23).
f Press to switch between the
speakerphone and the handset
(page 23).
1
2
3
4
5
6
7
8
MUTE/DELETE
8
f During a call, press to mute the
10
11
12
13
14
microphone (page 25).
f When the handset is ringing,
press to mute the ringer
temporarily (page 23).
f While reviewing the caller ID log,
directory, redial memory, block list,
allow list, or star name list, press to
delete an individual entry.
f While predialing, press to delete
digits.
f During message or
announcement playback, press
to delete the playing message
or the recorded announcement.
Visual ringer indicator
f Flashes when there is an incoming
call.
5
Getting started
11
13
9
Quick reference guide - handset
AUDIO ASSIST
10
f Voices will sound louder and
®
clearer when you press AUDIO
ASSIST® while on a call using the
handset (page 26).
MENU/SELECT
f When the handset is not in use,
press to show the menu.
f While in the menu, press to
select an item or save an entry
or setting.
OFF/CANCEL
12
f During a call, press to hang up
(page 23).
f While in a menu, press to cancel
an operation, back up to the
previous menu, or exit the menu
display; or press and hold this
button to exit to idle mode.
f When the handset is ringing,
press to mute the ringer
temporarily (page 23).
1
2
3
4
5
6
7
8
10
11
12
13
14
f Press and hold while the
telephone is not in use to erase
the missed call indicator (page
32).
QUIET# (pound key)
f Press repeatedly to display
other dialing options when
reviewing a caller ID log entry
(page 33).
f Press and hold to enter the
QUIET mode setting screen,
or to deactivate QUIET mode
(page 22).
CALL BLOCK
14
f Press to block the incoming
call when the telephone is
ringing(page 38) or during
the call (page 67).
f When the handset is not in use,
press to show the Smart call
blocker menu (page 42).
Audio Assist® is a registered trademark of Advanced American Telephones.
6
Getting started
2
7
11
3
6
8
9
Quick reference guide - telephone base
1
2
3
4
5
6
7
8
9
10
11
/ANSWER ON
1
f Press to turn the built-in
answering system on or o
Speaker
Antenna
(page 69).
X/DELETE
/HANDSET LOCATOR
f While the phone is idle, press to
page all handsets (page 25).
Message counter
f Shows the number of
messages or other answering
system information.
/REPEAT
4
f Press to repeat a message.
f Press twice to play the previous
message (page 76).
IN USE indicator
5
f On when the handset is in use,
or when the answering system is
answering an incoming call.
f Flashes when another
telephone is in use on the same
line.
f Flashes when there is an
incoming call.
f Press to delete the message
currently playing (page 76).
f Press twice to delete all old
messages when the phone is not
in use (page 77).
/PLAY/STOP
f Press to start or stop message
playback (page 76).
q VOL p
10
f During message playback, press
to adjust the listening volume
(page 76).
f While in idle mode, press to
adjust the base ringer volume.
/SKIP
f Press to skip a message (page
76).
7
Getting started
Telephone base and charger installation
Install the telephone base and charger, as shown below.
Telephone base installation
f Plug the large end of
the telephone base
power adapter into
a power outlet not
controlled by a wall
switch.
f Route the power
adapter cord
through this slot.
f Raise the antenna.
f Plug the other end
of the telephone
line cord into a
telephone jack or a
DSL lter.
Telephone line cord
f Plug one end of the
telephone line cord
into the telephone
jack on the back of
the telephone base.
f Plug the small end of the
telephone base power adapter
into the power adapter jack on
the back of the telephone base.
If you have DSL
high-speed Internet
service, a DSL lter (not
included) is required.
The DSL lter must
be plugged into the
telephone wall jack.
8
Getting started
Telephone base and charger installation
Charger installation
Plug the power adapter into a
power outlet not controlled by a
wall switch.
IMPORTANT INFORMATION
f Use only the power adapter(s) supplied with this product. To
order a replacement power adapter, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268. For more detailed
instructions, refer to the online Complete user’s manual at
www.telephones.att.com/manuals.
f The power adapters are intended to be correctly oriented in a
vertical or oor mount position. The prongs are not designed
to hold the plug in place if it is plugged into a ceiling, under-the-
table or cabinet outlet.
Avoid placing the telephone base and charger too close to:
f Communication devices such as television sets, VCRs, or other
cordless telephones.
f Excessive heat sources.
f Noise sources such as a window with trac outside, motors,
microwave ovens, refrigerators, or uorescent lighting.
f Excessive dust sources such as a workshop or garage.
f Excessive moisture.
f Extremely low temperature.
f Mechanical vibration or shock such as on top of a washing
machine or workbench.
9
Getting started
Battery installation and chargingBattery installation and charging
Once you have installed the battery, the screen indicates the Once you have installed the battery, the screen indicates the
battery status (see the following table). For best performance, keep battery status (see the following table). For best performance, keep
the handset in the telephone base or charger when not in use. The the handset in the telephone base or charger when not in use. The
battery is fully charged aer ten hours of continuous charging. See battery is fully charged aer ten hours of continuous charging. See
the table in the the table in the Technical specicationsTechnical specications section on page 101 for section on page 101 for
battery operating times.battery operating times.
Battery indicators Battery status Action
The screen is blank, or
shows Put in charger
and (ashing).
The screen shows
Low battery and
(ashing).
The screen shows
HANDSET X.
Step 1
Plug the battery connector securely into the socket inside the
handset battery compartment. Insert the supplied battery with the
label THIS SIDE UP facing up, as indicated.
Battery has no or
very little charge. The
handset cannot be used.
Battery has enough
charge to be used for a
short time.
Charge without
interruption
(at least 30 minutes).
Charge without
interruption
(at least 30 minutes).
Battery is charged. To keep the battery
charged, place it in the
telephone base or charger
when not in use.
THIS SIDE UP
HAUT
Made in China / Fabriqué en chine CR1535
NE PAS INCINÉRER OU PERCER LES PILES.
DO NOT BURN OR PUNCTURE BATTERIES.
WARNING / AVERTISSEMENT :
BT183342/BT283342 (2.4V 400mAh Ni-MH)
THIS SIDE UP / CE CÔTÉ VERS LE
Battery Pack / Bloc-piles :
10
Getting started
Battery installation and charging
Step 2
Align the cover at against the battery compartment, then slide it
upwards until it clicks into place.
CR1535
ES.
I
ER LES PILES.
:
TURE BATTER
qué en chine
i
ENT
400mAh Ni-MH)
EM
:
Fabr
les
OR PUNC
NÉRER OU PERC
I
AVERTISS
/ Bloc-pi
Made in China /
NE PAS INC
y Pack
DO NOT BURN
WARNING /
BT183342/BT283342 (2.4V
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
Batter
Step 3
Charge the handset by
placing it face forward
in the telephone base or
charger. The CHARGE
light on the handset is on
during charging.
IMPORTANT INFORMATION
f Use only the supplied rechargeable battery or replacement
battery (model BT162342/BT262342). To order, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268. For more detailed
instructions, refer to the online Complete user’s manual at
www.telephones.att.com/manuals.
f If you do not use the handset for a long time, disconnect and
remove the battery to prevent possible leakage
11
.
Getting started
Initial setups
Set date/time
Aer you install your telephone or power returns
following a power outage, the handset will prompt
you to set the date and time. For instructions,
see Set date/time on page 16. To skip setting
the date and time, press OFF/CANCEL on the
handset.
Voice guide to set Smart call blocker and answering system
Aer you install your telephone for the rst time, the telephone
base will prompt if you want to set Smart call blocker and answering
system. Follow the voice guide to set or skip the settings.
Voice guide to set Smart call blocker
The telephone base announces, “Hello! This voice guide will assist
you with the basic setup of Smart call blocker...”.
With the voice guide, you can set your Smart call blocker:
f To screen calls with telephone numbers that are not saved in
your directory, allow list or star name list.
Date: MM/DD/YY
ECO
Time: HH:MM - -
ECO
- OR -
f Do not screen calls, and allow all incoming calls to get through.
Listen to the instructions to set up your Smart call blocker.
12
Getting started
Initial setups
If you intend to set your Smart call blocker to screen all incoming
calls, we recommend that you add the phone numbers of your family
members and friends, and desired businesses to your Directory (see
page 29) or Allow list (see page 49), or add their names to the
Star name list (see page 54). This will avoid Smart call blocker to
screen their calls.
For more details, see Smart call blocker on page 38.
Voice guide to set Answering system
Aer the Smart call blocker setting is done or skipped, the telephone
base will then prompt if you want to set up the answering system.
Listen to the instructions to set up your answering system.
Stop the voice guide
f While the voice guide is playing, press DELETE on the telephone
base.
Restart the voice guide
f On the telephone base, press the keys in the following sequence.
/SKIP — /SKIP — /SKIP — /REPEAT — /REPEAT
— /SKIP — /PLAY/STOP
13
Getting started
Installation options
Your telephone base is ready for tabletop use. If you want to mount
your telephone on a wall, follow the steps to connect the telephone
base with a standard dual-stud telephone wall-mounting plate. You
may need a professional to install the mounting plate.
Tabletop to wall-mount installation
1. Plug the telephone line into the telephone base. If you are using
a DSL lter, plug the other end of the telephone line into the
lter. Route the telephone line cord (or DSL lter) through the
wall-mount bracket hole.
2. Align the holes on the wall-mount bracket with the standard wall
plate and slide the wall-mount bracket down until it locks securely.
3. Position the telephone base, as shown below. Insert the
extended tabs of the wall-mount bracket into the slots on the
back of the telephone base. Push the telephone base down until
it is securely in place.
4. Plug the power adapter into a power outlet not controlled by
a wall switch. Plug the other end of the power adapter into
the telephone base. Bundle the telephone line cord and power
adapter cord neatly with twist ties.
1
3
2
B
B
B
A
A
A
4
14
Telephone settings
Telephone settings
Use the menu to change the telephone settings.
1. Press MENU/SELECT on the handset when it is
not in use to enter the main menu.
2. Press qCID or pDIR to scroll to the feature to
be changed.
3. Press MENU/SELECT to select the chosen item.
NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit
the menu display. Press and hold
OFF/CANCEL to return to idle mode.
Ringer volume
You can set the ringer volume level to one of six levels or turn the
ringer o. When the ringer is o, appears on the screen.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Ringers, then press MENU/SELECT.
3. Press MENU/SELECT again to select Ringer volume.
4. Press qCID or pDIR to sample each volume level.
5. Press MENU/SELECT to save your preference.
NOTE: The handset ringer volume also determines the ringer volume for intercom calls.
Play messages
ECO
Ringer tone
You can choose one of ten ringer tones.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Ringers, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Ringer tone, then press
MENU/SELECT.
4. Press qCID or pDIR to sample each ringer tone.
5. Press MENU/SELECT to save your preference.
NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
15
Telephone settings
Telephone settings
Set date/time
The answering system announces the day and time of each
message prior to playing it. Before using the answering system,
set the date and time as follows. If you subscribe to caller ID
service, the day, month and time are set automatically with each
incoming call. The year must be set so that the day of the week
can be calculated from the caller ID information.
Aer handset registration or a power failure, the handset will
prompt you to set the date and time.
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Set date/time and then press
MENU/SELECT.
3. Press qCID or pDIR to select the month, then press
MENU/SELECT, or enter the number using the dialing keys.
4. Press qCID or pDIR to select the day, then press MENU/SELECT, or
enter the number using the dialing keys.
5. Press qCID or pDIR to select the year, or enter the number using
the dialing keys, then press MENU/SELECT to move on to set the
time.
6. Press qCID or pDIR to select the hour, then press MENU/SELECT,
or enter the number using the dialing keys.
7. Press qCID or pDIR to select the minute, then press MENU/SELECT,
or enter the number using the dialing keys.
8. Press qCID or pDIR to select AM or PM, then press MENU/SELECT
to conrm.
NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not
set,” before it plays the message.
16
Telephone settings
Telephone settings
LCD language
You can select the language used for all screen displays.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press
MENU/SELECT.
3. Press MENU/SELECT to choose LCD language.
4. Press qCID or pDIR to select English, Français or Español.
5. Press MENU/SELECT to save your preference.
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it back
to English without going through the French or Spanish menus. Press MENU/SELECT on the
handset in idle mode, then enter *364#. There is a conrmation tone.
Caller ID announce
The caller ID announce feature lets you know who’s calling without
having to look at the display.
To turn on or o the caller ID announce feature:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Caller ID annc, then press
MENU/SELECT.
3. Use qCID or pDIR to highlight On or Off, then press
MENU/SELECT.
NOTE:
f To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service
provider.
f Pronunciation of names may vary with this feature. Not all names may be pronounced correctly.
17
Telephone settings
Telephone settings
Set speed dial voicemail number
This feature lets you save your voicemail number for quick access
when you press and hold the 1 key.
To save your voicemail number:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Voicemail #, then press
MENU/SELECT.
4. Use the dialing keys to enter the voicemail access number
provided by your telephone service provider (up to 30 digits)
when prompted.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE on the handset to erase a digit.
f Press and hold MUTE/DELETE on the handset to erase all
digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to save.
18
Telephone settings
Telephone settings
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service, New voicemail and the
icon appear on the handset screen when you have new voicemail
messages. Contact your service provider for more information and
assistance about using your voicemail service.
Clear voicemail indication
Use this feature when the telephone indicates that you have new
voicemail but there is none. For example, when you have accessed
your voicemail while away from home. This feature only turns o
the displayed New voicemail and the icon; it does not delete
your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the
signal to turn on the indicators.
To manually turn o the new voicemail indicators:
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Clr voicemail, then press
MENU/SELECT.
NOTE: For information about using your voicemail service, contact your telephone service
provider.
19
Telephone settings
Telephone settings
Key tone
The handset is set to beep with each key press. You can adjust the
key tone volume or turn it o.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Key tone, then press MENU/SELECT.
4. Use qCID or pDIR to select On or O.
5. Press MENU/SELECT to save your preference.
Home area code
If you dial seven digits to make a local call (no area code required),
enter your area code into the telephone as the home area code.
When you receive a call from within your home area code, the caller
ID log only displays the seven digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID
log. If you dial ten digits to make a local phone call, do not use this
home area code feature. If you do, you cannot place local calls from
your caller ID log, as they will have only seven digits.
To set the home area code:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Home area code, then press
MENU/SELECT.
4. Use the dialing keys to enter a three-digit home area code.
f Press MUTE/DELETE to delete a digit.
f Press and hold MUTE/DELETE to delete all digits.
5. Press MENU/SELECT to save.
20
Telephone settings
Telephone settings
NOTE: If in the future, your telephone service provider requires you to dial ten digits to make a
local call (area code plus telephone number), you need to delete your home area code and dial
out locally from the call ID log. With the home area code displayed, press and hold
MUTE/DELETE until the digits are deleted, and then press MENU/SELECT. The home area
code is now restored to its default setting of _ _ _ (empty).
Dial mode
The dial mode is preset to tone dialing. If you have pulse (rotary)
service, you must change the dial mode to pulse dialing before
using the telephone.
To set the dial mode:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Dial mode, then press
MENU/SELECT.
4. Use qCID or pDIR to scroll to Touch-tone or Pulse, then press
MENU/SELECT.
21
Telephone settings
Telephone settings
QUIET mode
When QUIET mode is turned on, the telephone silences all sounds
during the set period of time (1-12 hours). However, the handset
locator paging tone and any sound-generating operations initiated
by users, such as making calls using the speakerphone or setting
ringer volume, will sound as normal. Aer you turn on QUIET mode,
this feature activates immediately and the answering system turns
on automatically.
When QUIET mode is on, the answering system takes calls and
records messages without broadcasting them.
To turn QUIET mode on:
1. Press and hold QUIET # in idle mode to enter the QUIET mode
setting screen. The screen shows Quiet: _ _ hours (1-12 hours).
2. Use the dialing keys to enter the desired number of hours
(1-12) you would like to turn on QUIET mode, then press
MENU/SELECT. Your screen shows Quiet mode on and .
To turn QUIET mode o:
f While QUIET mode is on, press and hold QUIET #. The screen
then shows Quiet mode is o and you hear a conrmation tone.
NOTES:
f If you change the base ringer, handset ringer, ringer volume, key tone, or caller ID announce
features when QUIET mode is on, the sample plays but the feature is still muted after saving the
setting.
f After QUIET mode is turned off or the set period of time has expired, all muted features will be
activated again.
f Intercom is available during QUIET mode, but the handset will not ring.
f When QUIET mode is on, and Smart call blocker is on and in screening mode, all screened calls will
be sent to the answering system after screening. For more information on Smart call blocker, see
page 38.
22
Telephone operation
Telephone operation
Making a call
f Press PHONE/FLASH or /SPEAKER, then enter the
telephone number.
Answering a call
f Press PHONE/FLASH or /SPEAKER.
-OR-
f Press any dialing key (0-9, TONE or #).
Ending a call
• Press OFF/CANCEL or return the handset to the telephone base
or charger.
Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the
ringer of the handset without disconnecting the call. The next call
rings normally at the preset volume.
To silence the handset ringer:
While the telephone is ringing, press OFF/CANCEL or
MUTE/DELETE.
Handset speakerphone
During a call, press /SPEAKER to switch between handsfree
speakerphone and normal handset use. Press OFF/CANCEL to
hang up.
NOTE: The speakerphone uses more power than the normal handset. If the handset battery
becomes very low while you are using the speakerphone, the call remains in speakerphone
mode until you hang up or the battery becomes depleted.
23
Telephone operation
Telephone operation
Last number redial
Each handset stores the last 10 telephone numbers dialed (up to 30
digits).
f Press REDIAL/PAUSE, then qCID, pDIR or REDIAL/PAUSE repeatedly
to view up to ten recently called numbers. Press PHONE/FLASH
or /SPEAKER to dial the displayed number.
Volume control
You can set the listening volume to one of six levels.
To adjust the listening volume of a handset:
f Press VOLUME or VOLUME on the handset while on a call.
To adjust the listening volume of the telephone base:
f Press VOL or VOL while listening to the message playback
on the telephone base.
Call waiting
If you subscribe to call waiting service from your telephone service
provider, and someone calls while you are already on a call, you
hear two beeps.
f Press PHONE/FLASH on the handset to put your current call
on hold and take the new call.
f Press PHONE/FLASH on the handset at any time to switch
back and forth between calls.
24
Telephone operation
Telephone operation
Mute
Use the mute function to turn o the microphone. You can hear the
caller, but the caller cannot hear you.
f Press MUTE/DELETE while on a call to enable or disable the mute
feature.
Handset locator
The handset locator feature is useful if you misplace any handsets.
To start the paging tone:
f Press
on the telephone base to start
the paging tone on all handsets
for 60 seconds.
To stop the paging tone:
f Press PHONE/FLASH,
key (0-9, TONE or #) on the
handset(s).
-OR-
f Press
on the telephone base.
/HANDSET LOCATOR
NOTE: If you press OFF/CANCEL or
MUTE/DELETE on a handset, the ringer
of that handset stops, but the paging to
the rest of the handsets continues.
/SPEAKER, or any dialing
HANDSET LOCATOR
** Paging **
ECO
10:30PM 11/20
ANS ON
25
Telephone operation
Options while on calls
Chain dialing
Use this feature to initiate a dialing sequence from the numbers in
the directory, caller ID log or redial memory while you are on a call.
To access the directory or caller ID log while on a call:
1. Press MENU/SELECT.
2. Press qCID or pDIR to scroll to Directory or Caller ID log, then
press MENU/SELECT.
3. Press qCID or pDIR to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To access the redial list while on a call:
1. Press REDIAL/PAUSE to show the most recently dialed number.
2. Press qCID or pDIR to scroll to the desired number, or press
REDIAL/PAUSE repeatedly to find the desired number. Press
MENU/SELECT to dial the number shown.
Audio Assist
®
The Audio Assist® feature makes voices sound louder and clearer.
Press AUDIO ASSIST® while you are on a call using the handset to
turn Audio Assist® on or o. This feature turns o automatically
aer you hang up.
Audio Assist® is a registered trademark of Advanced American Telephones.
26
Multiple handset use
Join a call in progress
When a handset is already on a call and you would like to join the
call, press PHONE/FLASH or /SPEAKER on your handset.
To end the call using a handset, press OFF/CANCEL or place the
handset in the telephone base or charger. The call does not end
until all handsets hang up.
Intercom
Use the intercom feature for conversations between two handsets, or
a handset and a cordless headset (sold separately). You can purchase
expansion handsets (AT&T model BL102-0) and cordless headsets
for this telephone base to expand your telephone system (up to ve
handsets, or three handsets and two cordless headsets).
Using a handset to initiate intercom calls:
1. Press MENU/SELECT on the handset in idle mode to enter the
main menu. Press qCID or pDIR to scroll to Intercom, then
press MENU/SELECT.
2. If you have two system handsets, the handset shows Calling HS
X (X represents the handset number). The destination device
rings and shows HS X is calling.
-OR-
If you have more than two system handsets, press qCID or
pDIR to select a device, or use the dialing keys to enter a device
number (1-5). The handset shows Calling HS X. The destination
handset rings and shows HS X is calling.
To answer an intercom call:
f Press PHONE/FLASH, /SPEAKER or any dialing key (0-9,
TONE , or #) on the called handset. Both handsets now show
Intercom.
To end an intercom call:
f Press OFF/CANCEL or places the handset back in the
telephone base or charger.
27
Multiple handset use
Call transfer using intercom
Use the intercom feature to transfer an outside call to another
system device. You can also share an outside call with another
system device. This feature is available only if you have two or more
handsets/headsets.
To transfer or share an outside call using intercom:
1. When on an outside call, press MENU/SELECT.
2. Press qCID or pDIR to scroll to Intercom and press
MENU/SELECT. The call is automatically put on hold.
3. If you have two system handsets, the handset shows Calling HS
X (X represents the handset number). The destination device
rings and shows HS X is calling.
-OR-
If you have more than two system handsets, press qCID or
pDIR to select a device, or use the dialing keys to enter a device
number (1-5). The handset shows Calling HS X. The destination
handset rings and shows HS X is calling.
4. To answer the intercom call on the other handset, press
PHONE/FLASH, /SPEAKER, or any dialing key (0-9, TONE
or #) on
the destination handset. The outside call is still on hold.
Both devices now show Intercom.
5. To
transfer the call, press OFF/CANCEL or place the handset
back in the telephone base or charger. The other handset
automatically connects to the outside call.
-OR-
You can let the other device join you on the outside call in
a three-way conversation. Press PHONE/FLASH on the
originating or destination handset.
-OR-
The called party can end the intercom call by pressing
OFF/CANCEL or by placing the other handset back in the
telephone base or charger. The outside call continues with the
originating handset.
28
Directory
Directory
The directory can store up to 50 entries, which are shared by all
system handsets.
Create a new directory entry
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press qCID or pDIR to scroll to Directory, then press
MENU/SELECT.
3. Press MENU/SELECT to choose Add new entry.
4. Use the dialing keys to enter a telephone number (up to 30
digits) when prompted.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE,
then qCID, pDIR or pressing REDIAL/PAUSE repeatedly to locate
the number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to move on to the name.
6. Use the dialing keys to enter a name (up to 15 characters) when
prompted. Press a key repeatedly until the desired character
shows on the screen.
f Each time you press a key, the character on that key appears.
Additional key presses produce other characters on that key.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT to store your new directory entry.
29
Directory
Directory
Review directory entries
Press pDIR when in idle mode. Press qCID or pDIR to browse
through the directory.
Search by name
1. Press pDIR in idle mode to show the rst listing in the directory.
2. When an entry appears, press the dialing keys (0-9) to start a name
search. The directory shows the rst name beginning with the
rst letter associated with the dialing key, if there is an entry in the
directory beginning with that letter. Press qCID or pDIR to scroll
through the directory.
3. To see other names starting with the letters on the same
dialing key, keep pressing the key. The names appear in
alphabetical order.
Delete a directory entry
To delete the displayed directory entry, press MUTE/DELETE. Press
MENU/SELECT to conrm. You cannot retrieve a deleted entry.
30
Directory
Directory
Edit a directory entry
1. When a directory entry displays, press MENU/SELECT. The screen
shows Enter number along with the phone number to be edited.
If you only want to edit the name, skip to Step 3.
2. To edit the number:
f Use the dialing keys to enter digits.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to add a three-second dialing
pause (a P appears).
3. Press MENU/SELECT to move on to the name. The screen shows
Enter name along with the name to be edited.
4. To edit the name:
f Use the dialing keys to enter characters.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
5. Press MENU/SELECT to save the entry.
NOTE: If the telephone number has more than 11 digits, Enter number will not be displayed
on the screen.
31
Caller ID
Caller ID
This product supports caller ID services oered by most telephone
service providers. The telephone stores caller ID information for the
last 50 incoming calls. This information is common to all handsets.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone
number of the caller before answering the call, even while on
another call.
There are fees for caller ID services. In addition, services may not
be available in all areas. Contact your telephone service provider
for more information about caller ID services.
Missed (new) call indicator
When a handset is in idle mode and has new or missed calls, its
screen shows XX Missed calls.
If you do not want to review the missed calls one by one, but still
want to keep them in the caller ID log, you can press and hold
OFF/CANCEL on the handset for four seconds when the handset
is idle.
Review the caller ID log
1. When the handset is in idle mode, press qCID to review the caller
ID log in reverse chronological order starting with the most
recent call.
2. Press qCID or pDIR to scroll through the list.
3. Press OFF/CANCEL on the handset to exit the caller ID log.
32
Caller ID
Caller ID
View dialing options
While reviewing the caller ID log, press
# (pound key) repeatedly to show
dierent dialing options for local and
long distance numbers before dialing
or saving the telephone number in
the directory.
Press 1 repeatedly if you need to add
or remove 1 in front of the telephone
number before dialing or saving it in
the directory.
When the number is in the correct format for dialing, press
PHONE/FLASH or /SPEAKER to call the number.
NOTE: This feature is only available to telephone numbers with 7 or 10 digits.
Dial a caller ID log entry
1. When in the caller ID log, press qCID or pDIR to browse.
2. Press PHONE/FLASH or /SPEAKER to dial the displayed
entry.
888-883-2445
1-888-883-2445
883-2445
1-883-2445
883-2445
1-883-2445
888-883-2445
1-888-883-2445
Press #
(pound key)
Press 1
33
Caller ID
Caller ID
Save a caller ID log entry to the directory
1. When in the caller ID log, press qCID or pDIR to browse.
2. When the desired entry displays, press MENU/SELECT.
3. Press MENU/SELECT to choose To Directory.
4. When the screen displays Enter number, use the dialing keys to
edit the number.
f Press qCID or pDIR to move the cursor to the left or right.
f Press MUTE/DELETE to backspace and erase a digit.
f Press and hold MUTE/DELETE to erase the entire entry.
f Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to move to the name.
6. When the screen displays Enter name, use the dialing keys to edit
the name.
f Press qCID or pDIR to move the cursor to the left or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT when done. The screen shows Saved.
34
Caller ID
Caller ID
Save a caller ID log entry to the allow list
1. When in the caller ID log, press qCID or pDIR to browse.
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Allow list, then press
MENU/SELECT.
4. When the screen displays Enter number, use the dialing keys to
edit the number.
f Press qCID or pDIR to move the cursor to the left or right.
f Press MUTE/DELETE to backspace and erase a digit.
f Press and hold MUTE/DELETE to erase the entire entry.
f Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to move to the name.
6. When the screen displays Enter name, use the dialing keys to edit
the name.
f Press qCID or pDIR to move the cursor to the left or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT when done. The screen shows Saved.
35
Caller ID
Caller ID
Save a caller ID log entry to the block list
1. When in the caller ID log, press qCID or pDIR to browse.
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Block list, then press
MENU/SELECT.
4. When the screen displays Enter number, use the dialing keys to
edit the number.
f Press qCID or pDIR to move the cursor to the left or right.
f Press MUTE/DELETE to backspace and erase a digit.
f Press and hold MUTE/DELETE to erase the entire entry.
f Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to move to the name.
6. When the screen displays Enter name, use the dialing keys to edit
the name.
f Press qCID or pDIR to move the cursor to the left or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT when done. The screen shows Saved.
36
Caller ID
Caller ID
Save a caller ID log entry to the star name list
1. When in the caller ID log, press qCID or pDIR to browse.
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Star name, then press
MENU/SELECT. The screen displays Star the name?.
4. Press MENU/SELECT to conrm.
Delete a caller ID log entry
1. When in the caller ID log, press qCID or pDIR to browse.
2. When the desired entry is displayed, press MUTE/DELETE on the
handset. You hear a conrmation tone.
37
Smart call blocker
About Smart call blocker*
If you have subscribed to caller ID service, then you can use Smart
call blocker to lter robocalls, telemarketing calls and unwanted calls,
while allowing welcome calls to get through.
You can set up your lists of welcome callers and unwelcome callers.
Smart call blocker allows calls from your welcome callers to get
through, and it blocks calls from your unwelcome callers.
For other unknown calls, you can allow these calls, block these calls,
or forward these calls to the answering system.
With some easy congurations, you can set to only lter robocalls by
asking the callers to press the pound key (#) before the calls are put
through to you.
You can also set Smart call blocker to screen incoming calls by
asking the callers to record their names and press the pound key
(#). Aer your caller completes the request, your telephone rings
and announces the caller’s name. You can then choose to block or
answer the call, or you can forward the call to the answering system.
If the caller does not respond or record his/her name, the call is
blocked from ringing through. When you add your welcome callers
to your directory or allow list, their calls will bypass all screening and
ring directly to your handsets.
NOTES:
f Smart call blocker is on, once you install your telephone. It allows all incoming calls to get through
and ring by default. You can change the Smart call blocker settings to screen incoming calls. For
more details, see Set prole (page 42).
f With call screening active, Smart call blocker screens and lters all incoming calls from numbers or
names that are not yet saved in your directory, allow list, block list, or star name list. You can easily
add incoming phone numbers to your allow list and block list. This allows you to build up your lists
of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls
when they come in again.
f To turn o Smart call blocker, see Set Smart call blocker on/o on page 42.
* Includes licenced QaltelTM technology.
QaltelTM is a trademark of Truecall Group Limited.
38
Smart call blocker
About Smart call blocker
Call categories
Calls are classied into four categories:
Welcome calls
Welcome calls are calls with telephone numbers saved in your
allow list or directory, and not in your block list. Welcome calls also
include calls with caller names saved in your star name list.
NOTE: There are many organizations like schools, medical oces, and pharmacies that use
robocalls to communicate important information to you. Robocall uses an autodialer to deliver
pre-recorded messages. By entering the name of the organizations into the star name list, it
ensures these calls will ring through when you only know the caller names but not their numbers.
Unwelcome calls
Unwelcome calls are calls with telephone numbers saved in your
block list, and you want to block their calls.
Calls without numbers
Calls without numbers are calls that are “out of area“ or with
numbers set to “Private“.
Uncategorized calls
Uncategorized calls include calls with absent caller ID number, calls
with numbers that are not in your directory, allow list, or block list,
or calls with caller ID names that are not in your star name list.
NOTE: The allow list stores up to 200 entries, the block list stores up to 1,000 entries, and the
star name list stores up to 10 names.
39
Smart call blocker
About Smart call blocker
Call handling
f Smart call blocker is set to on, and to allow all incoming calls
by default. When Smart call blocker is on, the rst ring of all
incoming calls will be muted.
f If your directory, allow list, star name list and block list are empty
when Smart call blocker is on, and you have set to screen calls,
the telephone will screen all incoming calls and asks callers to
announce their names or press the pound key (#).
f If Smart call blocker is o, all incoming calls rings, including
numbers saved in the block list.
f If QUIET mode is on, and Smart call blocker is on and in screening
mode, all screened calls will be sent to the answering system
aer screening.
Smart call blocker handles calls in the following ways:
Call category Call handling /
Set prole options
Welcome
calls
Unwelcome
calls
f Numbers saved in
allow list.
f Numbers saved in
directory.
f Numbers not
found in block list.
f Caller ID names
saved in star name
list.
f Numbers saved in
block list.
The telephone rings when
there is an incoming call
with number saved in
your allow list or directory,
but not in your block list.
Robocalls with caller names
saved in your star name list
will also ring.
The telephone does not ring
when there is an incoming
call with number saved in
your block list, and the call
will be rejected.
40
Smart call blocker
About Smart call blocker
Call category Call handling /
Unknown
calls
f Calls without
numbers
− Numbers that
are “out of
area“ or set to
“Private“.
f Uncategorized
calls
− With absent
caller ID
number.
− Numbers
not found in
directory.
− Numbers not
found in allow
list.
− Numbers not
found in block
list.
− With caller ID
names not
found in star
name list
Set prole options
You can select one of the following
ve prole options for handling all
unknown calls.
Screen unknown
The telephone plays the screening
announcement, and then ask the
caller to say his/her name before
the call rings on your telephone.
You can then answer the call, and
hear the caller’s name announced.
You can decide whether to accept
or reject the call, or to forward the
call to the answering system.
Screen robot
The telephone plays the screening
announcement, and then ask
the caller to press the pound key
(#) before the call rings on your
telephone. You can then answer the
call.
Allow unknown (default settings)
The telephone allows these calls to
get through and ring. The caller’s
number, even if it is available, will
not be saved to the allow list.
Unknown to answering system
The telephone forwards these calls
to the answering system without
ringing.
Block unknown
The telephone rejects these calls
with block announcement without
ringing. The caller’s number, even
if it’s available, will not be saved to
the block list.
NOTE: You can set to screen, allow, or block all unknown calls without numbers, or unknown
calls with numbers not saved in your Directory, Allow list or Star name list. You can also send
these calls to the answering system. Allow unknown is the default prole setting. To change
the setting, see Set prole on page 42.
41
Smart call blocker
Call block settings
Set Smart call blocker on/o
The Smart call blocker feature is set to on by
default.
1. Press CALL BLOCK on the handset when it
is not in use, and then press MENU/SELECT
to select SCB On/Off.
-OR-
Press MENU/SELECT to enter the main menu
when the handset is not in use. Press qCID
or pDIR to scroll to Smart call blk, then
press MENU/SELECT twice.
2. Press qCID or pDIR to highlight On or Off, then press
MENU/SELECT to save the setting. You hear a confirmation tone.
NOTE: If you set SCB On/O to O, all settings under Set prole (see below) will be invalid.
Set prole
There are ve prole setting options, which allows you to quickly
set up Smart call blocker.
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Set profile, then press
MENU/SELECT.
42
Smart call blocker
Call block settings
3. Press qCID or pDIR to select one of the following options, then
press MENU/SELECT.
f Screen unknown - screen any calls without numbers or with
numbers not saved in the Directory, Allow list, or Star name list.
− This prole setting sets the telephone to screen all unknown calls and asks
the callers to say their names before putting the calls through to you. See
Screen unknown calls on page 62.
f Screen robot - screen robocalls.
− This prole setting sets the telephone to screen all unknown calls and asks
the callers to press the pound key (#) before putting the calls through to
you. See Screen robocalls on page 65.
f Allow unknown (default setting) - allow all unknown calls to
ring, except calls with numbers saved in the block list.
− This prole setting sets the telephone to allow all unknown calls to get
through and ring. Calls with numbers saved in the block list will be rejected.
f UnknownToAns.S - forward all unknown calls to the
answering system.
− This prole setting sets the telephone to forward all unknown calls to the
answering system.
f Block unknown - block all unknown calls.
− This prole setting sets the telephone to block all unknown calls.
NOTES:
f If you set SCB On/Off to Off, selected setting under Set profile will be invalid, and all incoming calls will
ring, including calls with numbers in your block list.
f There may be robocalls that you do not want to miss. For example, robocalls with announcements
or notices from schools or pharmacies. You can set up your star name list with these caller names
to allow their calls to get through to you. See Star name list on page 54.
43
Smart call blocker
Call block settings
Block list
Add numbers that you want to prevent their calls from ringing
through. The block list stores up to 1,000 entries.
Add a block entry:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Block list, and then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Add new entry, then press
MENU/SELECT.
4. When the screen displays Enter number, use the dialing keys to
enter a number (up to 30 digits).
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE.
Then, press qCID, pDIR or REDIAL/PAUSE repeatedly to nd the
desired number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to move on to the name.
f The screen shows Number repeated if the number is already
in the block list. You cannot save the same number twice.
44
Smart call blocker
Call block settings
6. When the screen displays Enter name, use the dialing keys to
enter a name (up to 15 characters). Press a key repeatedly until
the desired character appears. The rst character of every word
is capitalized.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT to store your block entry.
NOTES:
f Numbers saved in your directory can also be saved to the block list.
f If you save a block entry that has already been saved to the allow list, the entry in the allow list will
be removed.
Review block list:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Block list, and then press
MENU/SELECT.
3. Press MENU/SELECT to choose Review.
4. Press qCID or pDIR to browse through the block entries.
NOTE: List empty appears if there are no block entries.
45
Smart call blocker
Call block settings
Save a caller ID log entry to block list:
1. Search for the desired caller ID log entry (see Review the caller
ID log on page 32).
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Block list, then press
MENU/SELECT.
4. The handset displays Enter number. Use the dialing keys to edit
the number, when necessary.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE on the handset to backspace and erase
a digit.
f Press and hold MUTE/DELETE to erase the entire entry.
f Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to move to the name. The screen displays
Enter name.
6. Use the dialing keys to add or edit the name.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT when done and the screen shows Saved.
46
Smart call blocker
Call block settings
Edit a block entry:
1. Search for the desired entry in the block list (see Review block
list on page 45).
2. When the desired entry displays, press MENU/SELECT. The screen
displays Enter number along with the phone number to be
edited. If you only want to edit the name, skip to Step 4.
3. To edit the number:
f Use the dialing keys to enter digits.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE on the handset to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
4. Press MENU/SELECT to move on to the name. The screen
displays Enter name along with the name to be edited.
5. To edit the name:
f Use the dialing keys to enter characters.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
6. Press MENU/SELECT to save the entry. The screen displays Saved.
47
Smart call blocker
Call block settings
Delete a block entry:
1. Search for the desired entry in the block list (see Review block
list on page 45).
2. When the desired entry displays, press MUTE/DELETE on the
handset. The screen shows Delete entry?.
3. Press MENU/SELECT to confirm. The screen show Deleting.... You
cannot retrieve a deleted entry.
Delete all block entries:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Block list, and then press
MENU/SELECT.
3. Press qCID or pDIR to highlight Delete all, then press
MENU/SELECT. The screen shows Delete all?.
4. Press MENU/SELECT again to confirm. The screen displays
Deleting.... There is a confirmation tone.
48
Smart call blocker
Call block settings
Allow list
Add numbers that you want to allow their calls to get through to
you. The allow list stores up to 200 entries.
Add an allow entry:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Allow list, and then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Add new entry, then press
MENU/SELECT.
4. When the screen displays Enter number, use the dialing keys to
enter a number (up to 30 digits).
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE.
Then, press qCID, pDIR or REDIAL/PAUSE repeatedly to nd the
desired number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to move on to the name.
f The display shows Number repeated if the number is already
in the allow list. You cannot save the same number twice.
49
Smart call blocker
Call block settings
6. When the screen displays Enter name, use the dialing keys to
enter a name (up to 15 characters). Press a key repeatedly until
the desired character appears. The rst character of every word
is capitalized.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT to store your allow entry.
NOTES:
f Numbers saved in your directory can also be saved to the allow list.
f If you save an allow entry that has already been saved to the block list, the entry in the block list
will be removed.
Review allow list:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Allow list, and then press
MENU/SELECT.
3. Press MENU/SELECT to choose Review.
4. Press qCID or pDIR to browse through the allow entries.
NOTE: List empty appears if there are no allow entries.
50
Smart call blocker
Call block settings
Save a caller ID log entry to allow list:
1. Search for the desired caller ID log entry (see Review the caller
ID log on page 32).
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Allow list, then press
MENU/SELECT.
4. The handset displays Enter number. Use the dialing keys to edit
the number, when necessary.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE on the handset to backspace and erase
a digit.
f Press and hold MUTE/DELETE to erase the entire entry.
f Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
5. Press MENU/SELECT to move to the name. The screen displays
Enter name.
6. Use the dialing keys to add or edit the name.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
7. Press MENU/SELECT when done and the screen shows Saved.
51
Smart call blocker
Call block settings
Edit an allow entry:
1. Search for the desired entry in the allow list (see Review allow
list on page 50).
2. When the desired entry displays, press MENU/SELECT. The screen
displays Enter number along with the phone number to be
edited. If you only want to edit the name, skip to Step 4.
3. To edit the number:
f Use the dialing keys to enter digits.
f Press qCID or pDIR to move the cursor to the le or right.
f Press MUTE/DELETE on the handset to erase a digit.
f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a three-second dialing
pause (a P appears).
4. Press MENU/SELECT to move on to the name. The screen
displays Enter name along with the name to be edited.
5. To edit the name:
f Use the dialing keys to enter characters.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
6. Press MENU/SELECT to save the entry. The screen displays Saved.
52
Smart call blocker
Call block settings
Delete an allow entry:
1. Search for the desired entry in the allow list (see Review allow
list on page 50).
2. When the desired entry displays, press MUTE/DELETE on the
handset. The screen shows Delete entry?.
3. Press MENU/SELECT to confirm. The screen show Deleting.... You
cannot retrieve a deleted entry.
Delete all allow entries:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Allow list, and then press
MENU/SELECT.
3. Press qCID or pDIR to highlight Delete all, then press
MENU/SELECT. The screen shows Delete all?.
4. Press MENU/SELECT again to confirm. The screen displays
Deleting.... There is a confirmation tone.
53
Smart call blocker
Call block settings
Star name list
There are many organizations like schools, medical offices,
and pharmacies that use robocalls to communicate important
information to you. Robocall uses an autodialer to deliver prerecorded messages. By entering the name of the organizations
into the star name list, it ensures these calls will ring through
when you only know the caller names but not their numbers.
If the first 15 characters of the incoming caller ID’s name match
a name saved in your star name list, the call will get through and
ring. The star name list stores up to 10 names.
Add a star name entry:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Star name list, and then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Add new entry, then press
MENU/SELECT.
4. When the screen displays Enter name, use the dialing keys to
enter a name (up to 15 characters). Press a key repeatedly until
the desired character appears. The rst character of every word
is capitalized.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
5. Press MENU/SELECT to store your star name entry. The display
shows Name repeated if the name is already in the star name
list. You cannot save the same name twice.
54
Smart call blocker
Call block settings
Review star name list:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Star name list, and then press
MENU/SELECT.
3. Press MENU/SELECT to choose Review.
4. Press qCID or pDIR to browse through the star name entries.
NOTE: Star name list is empty appears if there are no star name entries.
Save a caller ID log entry to star name list:
1. Search for the desired caller ID log entry (see Review the caller
ID log on page 32).
2. When the desired entry displays, press MENU/SELECT.
3. Press qCID or pDIR to scroll to To Star name, then press
MENU/SELECT.
4. The handset displays Star the name?, and the caller ID name of
the caller.
5. Press MENU/SELECT, and the screen shows Saved.
Edit a star name entry:
1. Search for the desired entry in the star name list (see Review
star name list above).
2. When the desired entry displays, press MENU/SELECT. The screen
displays Enter name along with the name to be edited.
55
Smart call blocker
Call block settings
3. To edit the name:
f Use the dialing keys to enter characters.
f Press qCID or pDIR to move the cursor to the le or right.
f Press 0 to add a space.
f Press MUTE/DELETE to erase a character.
f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower
case.
4. Press MENU/SELECT to save the entry. The screen displays Saved.
Delete a star name entry:
1. Search for the desired entry in the star name list (see Review
star name list on page 55).
2. When the desired entry displays, press MUTE/DELETE on the
handset. The screen shows Delete entry?.
3. Press MENU/SELECT to confirm. The screen show Deleting.... You
cannot retrieve a deleted entry.
Delete all star name entries:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Star name list, and then press
MENU/SELECT.
3. Press qCID or pDIR to highlight Delete all, then press
MENU/SELECT. The screen shows Delete all?.
4. Press MENU/SELECT again to confirm. The screen displays
Deleting.... There is a confirmation tone.
56
Smart call blocker
Call block settings
Screening announcement
If you have set prole to screen all unknown calls (Screen
unknown) or screen robocalls (Screen robot), the callers of
the following incoming call categories will hear a screening
announcement.
f Calls that are “out of area“ or with numbers set to “Private“.
f Calls with numbers that are not on your directory, allow list, or
block list, or with absent caller ID number.
f Calls with caller ID names that are not on your star name list.
The are two default screening announcements for screening
unknown calls and screening robocalls.
Screening with caller name - “Hello. Calls to this number are being
screened by Smart call blocker. Please say your name aer the tone,
then press pound.”
− This default announcement is played if you have set prole to screen all
unknown calls.
-OR-
Screening without caller name - “Hello. Calls to this number are
being screened by Smart call blocker. If you’re a family member, friend
or invited caller, please press pound to be connected. If you’re a solicitor,
please hang up now.”
− This default announcement is played if you have set prole to screen robocalls.
You can use these announcements, or record your own name to
replace “this number” in the announcements. Please refer to Record
your name for all screening announcements on page 59.
NOTE: For details of Smart call blocker’s profile setting, see Set prole on page 42.
57
Smart call blocker
Call block settings
Play your current announcement of screening with caller name:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Screening annc, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Play annc, then press
MENU/SELECT.
4. Press MENU/SELECT again to select w/ Caller name.
Play your current announcement of screening without caller
name:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Screening annc, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Play annc, then press
MENU/SELECT.
4. Press qCID or pDIR to scroll to w/o Caller name, then press
MENU/SELECT.
58
Smart call blocker
Call block settings
Record your name for all screening announcements:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Screening annc, then press
MENU/SELECT.
3. Press MENU/SELECT to select Rec your name. The system
announces, “Record after the tone. Press 5 when you are done.”
4. Speak towards the handset to record your name. Press 5 to end
recording.
To listen to the announcement with your recorded name again,
scroll to Play annc and press MENU/SELECT.
Reset all your screening announcements:
1. Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset
is not in use. Press qCID or pDIR to scroll to Smart call blk, then
press MENU/SELECT.
2. Press qCID or pDIR to scroll to Screening annc, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Reset annc, then press
MENU/SELECT. The screen shows Reset annc?. Press
MENU/SELECT again to conrm. The screen shows Annc reset.
before returning to the previous menu.
Your name will be deleted from all the screening announcements,
and the telephone will use the default screening announcements
described on page 57.
59
Smart call blocker
Allowed calls
If Smart call blocker is on, the following types of incoming calls can
get through to you and ring on your telephone system:
f Calls with numbers saved in your allow list.
f Calls with numbers saved in your directory, but not on your block
list.
f Calls with caller ID names saved in your star name list.
NOTES:
f When Smart call blocker is off, all incoming calls will ring on your telephone system, including calls
with numbers saved in the block list.
f Allow unknown is the default prole setting. If you have not selected another prole, all unknown
calls will ring. However, the caller’s numbers, if available, will not be saved to the allow list. If you
want to save the caller’s number to your allow list or block list, you can retrieve the number from
caller ID log and save it to the allow list or block list. See Save a caller ID log entry to the block
list on page 46 and Save a caller ID log entry to the allow list on page 51. If you want to
retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry
to the star name list on page 55.
60
Smart call blocker
Blocked calls
If Smart call blocker is on, incoming calls with numbers saved
in your block list will not ring. The telephone plays the block
announcement “Calls to this number are being screened by Smart
call blocker. The number you are calling is not accepting your call.
Please hang up.” to the caller, and the call will be terminated.
NOTES:
f When Smart call blocker is off, all incoming calls will ring on your telephone system, including calls
with numbers saved in the block list.
f If you have set prole to Block unknown, all unknown calls will be rejected. However, the caller’s
numbers, if available, will not be saved to the block list. If you want to save the caller’s number to
the block list, you can retrieve the number from caller ID log and save it to the block list. See Save
a caller ID log entry to the block list on page 46. You can also retrieve the number and save
it to your allow list. See Save a caller ID log entry to the allow list on page 51. If you want to
retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry
to the star name list on page 55.
f The telephone can respond to remote access code while it is playing the block announcement. This
allows you to access your answering system from an unknown number remotely. See Remote access on
page 79.
61
Smart call blocker
Screen unknown calls
If Smart call blocker is on, and you have set prole to screen
unknown calls, the telephone plays a screening announcement to
the caller when receiving the following incoming calls. It asks the
caller to respond before putting the call through to you.
f Incoming calls with numbers that are “out of area“ or with
numbers set to “Private“;
f Incoming calls with absent caller ID numbers;
f Incoming calls with numbers that are not in your directory, allow
list, nor block list; or
f Incoming calls with names that are not in your star name list.
Screen calls and ask for caller names
When screening a call, the telephone announces to the caller, “Hello.
Calls to this number are being screened by Smart call blocker. Please
say your name aer the tone, then press pound.” Aer the caller
completes the request, the telephone announces to the caller
“Please wait a moment while your call is connected.”. The telephone
starts ringing and announces the caller’s name. The telephone
screen displays Screened call and you can pick up the call. The
telephone will then ask whether you want to answer or reject the
call, or to forward the call to the answering system.
NOTES:
f You can set Smart call blocker to screen and filter all unknown calls. You can easily add incoming
phone numbers to your allow list and block list. This allows you to build up your lists of allowed and
blocked numbers, and Smart call blocker will know how to deal with these calls when they come in
again.
f The telephone announces to the caller with “Hello. Calls to this number are being screened by
Smart call blocker...” If you have recorded your name in the screening announcements, your
recorded name will replace “this number” in the announcements. See Screening announcement on
page 57.
f If the caller hangs up before the call is screened, or without leaving his/her name while the call is
being screened, the call will be logged as missed call in the caller ID log.
f While a call is being screened, you can press PHONE/FLASH or /SPEAKER to stop
screening and answer the call.
f After the telephone screened a call, and is ringing and announcing the caller’s name, you can press
OFF/CANCEL to mute the ringer, or press CALL BLOCK to reject the call directly.
f After you picked up a screened call and the telephone is announcing the screening options, you can
press OFF/CANCEL to hang up the call.
62
Smart call blocker
Screen unknown calls
f If Smart call blocker is on and you receive a call waiting call:
- Smart call blocker will not screen a call waiting call without number while on a call. You can
press PHONE/FLASH or /SPEAKER to take the new call.
- After you have picked up a screened call, the telephone checks whether the call waiting number
is in the directory, block list or allow list. It also checks whether the caller name is in the star
name list. After that, The telephone then displays the caller ID information or “Blocked call”
accordingly. You can press PHONE/FLASH or /SPEAKER to take the new call, or press
CALL BLOCK on the handset to block it.
- While the telephone is screening a call, the new call will be ignored and logged as missed call in
the caller ID log.
f Robocalls are unable to respond to the screening announcement, and therefore, will not get
through and ring. If you want to allow some robocalls to get through, save their names in the star
name list. See page 54.
f The telephone can respond to remote access code while it is playing the screening announcement.
This allows you to access your answering system from an unknown number remotely. See Remote
access on page 79.
Screened call options
After the telephone screen a call and starts ringing, the screen
displays Screened call. Press PHONE/FLASH or /SPEAKER to
pick up the call. If you have turned on the caller ID announce feature,
the telephone announces “Call from...” and the caller’s name. After
you picked up the call, the telephone announces “To answer the call,
press 1. To answer and always allow this number, press 2. To block this
number, press 3. To send this call to the answering system, press 4. To
repeat these options, press *”.
Allow this call once:
f Press 1 to answer the call. The telephone number will not be
added to your allow list.
Always allow this call:
f Press 2 to answer the call. The telephone number will be added
to your allow list.
63
Smart call blocker
Screen unknown calls
Block this call:
f Press 3 or CALL BLOCK to block the call. The telephone plays
the block announcement “The number you are calling is not
accepting your call. Please hang up.” to the caller. The telephone
number will be added to your block list.
Send this call to the answering system:
f Press 4 to forward the call to the answering system.
End this call:
f If you do not want to take the call, press OFF/CANCEL to end
the call.
NOTES:
f For calls that are “out of area”, “Private”, or without caller ID, only options 1 and 4 will be available.
The telephone announces “To answer the call, press 1. To send this call to the answering system,
press 4. To repeat these options, press *”.
f If you select option 4 to send the call to the answering system, the caller can leave a message even
if the answering system is off.
64
Smart call blocker
Screen robocalls
If Smart call blocker is on, and you have set prole to screen
robocalls, the telephone plays a screening announcement to the
caller when receiving the following incoming calls. It asks the caller
to press the pound key (#) before putting the call through to you.
f Incoming calls with numbers that are “out of area“ or with
numbers set to “Private“;
f Incoming calls with absent caller ID numbers;
f Incoming calls with numbers that are not in your directory, allow
list, nor block list; or
f Incoming calls with names that are not in your star name list.
Screen calls without asking for caller names
When screening a call, the telephone announces to the caller, “Hello.
Calls to this number are being screened by Smart call blocker. If you’re
a family member, friend or invited caller, please press pound to be
connected. If you’re a solicitor, please hang up now.” Aer the caller
presses the pound key (#), the telephone announces to the caller
“Please wait a moment while your call is connected.”. The telephone
starts ringing, and you can answer the call.
This option is suitable for you to lter calls that uses autodialers
to deliver pre-recorded messages, for example, robocalls and
telemarketing calls.
NOTES:
f The telephone announces to the caller with “Hello. Calls to this number are being screened by
Smart call blocker...” If you have recorded your name in the screening announcements, your
recorded name will replace “this number” in the announcements. See Screening announcement on
page 57.
f If the caller hangs up before the call is screened, or without leaving his/her name while the call is
being screened, the call will be logged as missed call in the caller ID log.
f While a call is being screened, you can press PHONE/FLASH or /SPEAKER to stop
screening and answer the call.
65
Smart call blocker
Screen robocalls
f If Smart call blocker is on and you receive a call waiting call:
- Smart call blocker will not screen a call waiting call without number while on a call. You can
press PHONE/FLASH or /SPEAKER to take the new call.
- After you have picked up a screened call, the telephone checks whether the call waiting number
is in the directory, block list or allow list. It also checks whether the caller name is in the star
name list. After that, The telephone then displays the caller ID information or “Blocked call”
accordingly. You can press PHONE/FLASH or /SPEAKER to take the new call, or press
CALL BLOCK on the handset to block it.
- While the telephone is screening a call, the new call will be ignored and logged as missed call in
the caller ID log.
f Robocalls are unable to respond to the screening announcement, and therefore, will not get
through and ring. If you want to allow some robocalls to get through, save their names in the star
name list. See page 54.
f The telephone can respond to remote access code while it is playing the screening announcement.
This allows you to access your answering system from an unknown number remotely. See Remote
access on page 79.
66
Smart call blocker
Option while on a call
When you are on a call and speaking to the
caller, and you do not want to continue the
call, you can press the CALL BLOCK button
on the handset to end the call. The telephone
plays the block announcement “The number
you are calling is not accepting your call. Please
hang up.” to the caller, and the call will be
terminated. The caller’s number will be added
to your block list.
f Press CALL BLOCK on the handset. The screen displays Block and
end? and the caller’s number, if available. Press MENU/SELECT to
end the call.
NOTES:
f The caller’s number, if available, will be saved to the block list. The screen displays Added to block
list after pressing CALL BLOCK on the handset. If caller’s number is not available, the screen
displays No number to block..
f You can press CALL BLOCK on the handset to end the call even if Smart call blocker is turned off.
67
Answering system
Answering system settings
Use the answering system menu of a system handset to set up the
announcement message, turn the answering system or message
alert tone on or o, activate call screening, or change the number
of rings or remote access code.
Announcement
Your outgoing announcement plays when calls are answered by
the answering system.
The telephone has a default outgoing announcement, “Hello. Please
leave a message aer the tone.” You can use this announcement, or
record your own.
To record a new outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press MENU/SELECT again to select Announcement.
4. The handset displays Play [2] Del [3] Rec [7] and it announces,
“To play, press 2. To record, press 7.” Press 7 to record. The handset
announces, “Record aer the tone. Press 5 when you are done.”
5. Aer the tone, speak towards the handset or telephone base
microphone. Press 5 to end recording. The newly recorded
announcement automatically plays.
To listen to the recorded announcement again on the handset, wait
aer playback has completed, then press 2.
To reset your outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press MENU/SELECT again to select Announcement.
68
Answering system
Answering system settings
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To
play, press 2. To record, press 7.” Press 3 to delete your recorded
announcement. The handset displays Annc deleted and
announces, “Announcement deleted.”
When your announcement is reset, the system answers calls with
the default announcement, as described above. You cannot delete
the default announcement.
Answer on/o
By default, the answering system is on and ready to record
messages. You can turn the answering system o, but if you do so,
the answering system does not answer calls and record messages.
To turn the answering system on or o:
Using a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Answer on/off, then press
MENU/SELECT.
4. Press qCID or pDIR to choose On or Off, then press
MENU/SELECT to save the setting. You hear a confirmation tone.
When the answering system is on, the handset shows ANS ON.
Using the telephone base:
Press /ANSWER ON to turn the
answering system on or o. If the
answering system is turned on, it
announces, “Calls will be answered.” If
the answering system is turned o, it
announces, “Calls will not be answered.”
69
Answering system
Answering system settings
Call screening
Use this feature to choose whether incoming messages can be
heard over the telephone base when they are being recorded. If
you turn call screening on, you hear the incoming message.
To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press
MENU/SELECT.
4. Press MENU/SELECT to select Call screening.
5. Press qCID or pDIR to choose On or Off.
6. Press MENU/SELECT to save the setting.
Number of rings
You can set the answering system to answer an incoming call aer
two, three, four, ve or six rings. You can also select toll saver. If
toll saver is selected, the answering system answers a call aer
two rings when you have new messages, and aer four rings when
there are no new messages. This feature allows you to check for
new messages and avoid paying long distance charges when calling
from out of your local area. By default, the answering system
answers an incoming call aer three rings.
To set the number of rings:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press
MENU/SELECT.
4. Press qCID or pDIR to scroll to # of rings, then press
MENU/SELECT.
5. Press qCID or pDIR to choose among 2, 3, 4, 5, 6 or Toll saver.
6. Press MENU/SELECT to save the setting.
70
Answering system
Answering system settings
Remote access code
To access your answering system remotely from any touch-tone
phone, you need to enter a two-digit number (00-99). By default,
the remote access code is 19.
To change the remote access code:
1. When the handset is in idle mode, press MENU/SELECT to enter
the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press
MENU/SELECT.
4. Press qCID or pDIR to scroll to Remote code, then press
MENU/SELECT.
5. Use the dialing keys to enter a two-digit number. Press
MUTE/DELETE to backspace and delete a digit.
6. Press MENU/SELECT to save the setting.
Message alert tone
When the message alert tone is set to On, and there is at least one
new message, the telephone base beeps every ten seconds. By
default, the message alert tone is set to o.
There is no audible alert at the handset.
To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press
MENU/SELECT.
4. Press qCID or pDIR to scroll to Msg alert tone, then press
MENU/SELECT.
5. Press qCID or pDIR to choose On or Off.
6. Press MENU/SELECT to save the setting.
71
Answering system
About the answering system
Answering system and voicemail indicators
Your telephone has separate indicators for
two dierent types of voice messages: those
le on its built-in digital answering system and
those le at your telephone service provider’s
voicemail (fees may apply). Your telephone’s
built-in digital answering system messages and
voicemail messages are separate. Each alerts you
to new messages dierently.
f If XX new messages shows
on the handset
and the
message window on the
telephone base ashes
, there
are new messages in the
built-in answering system. To
listen to messages recorded
on your digital answering
system, press /PLAY/STOP
on the telephone base page 76).
f If and New voicemail display on the handset, your telephone
service provider is indicating that it has new voicemail for you. To
listen to your voicemail, dial an access number provided by your
telephone service provider, followed by a security code or PIN.
Some telephone service providers bundle or combine multiple
services like voicemail and call waiting, so you may not be aware
that you have voicemail. To check what services you have and how
to access them, contact your telephone service provider.
1 new message
ECO
10:30PM 11/20
ANS ON
To use your voicemail service rather than the answering system,
turn o the answering system. To use the answering system
rather than your voicemail service, contact your telephone service
provider to deactivate your voicemail service.
NOTE: After reviewing all new messages, the number of old messages appears on the
message counter.
72
Answering system
About the answering system
Using the answering machine and voicemail together
You can also use your telephone answering system and voicemail
together by setting your built-in answering system to answer
before voicemail answers, as described below. To learn how to
program your voicemail settings, contact your telephone service
provider. If you are on a call, or the answering system is busy
recording a message and you receive another call, the second caller
can leave a voicemail message.
Set your answering system to answer calls at least two rings
earlier than your voicemail is set to answer. For example, if your
voicemail answers aer six rings, set your answering system to
answer aer four rings. Some voicemail providers may program
the delay before answering calls in seconds instead of rings. In this
case, allow six seconds per ring when determining the appropriate
setting.
Message capacity
The answering system can record up to 99 messages, depending
on the length of each message. Individual messages can be up to
three minutes, and the maximum recording time is approximately
22 minutes. The actual recording time depends on individual
message characteristics. Messages remain available for replay until
you delete them.
Voice prompts
The system provides voice prompts to guide you through the setup
procedures on your handsets, message playback, remote access
and recording outgoing announcements. The system also provides
basic answering system setup via voice guide to record your own
announcement, set the number of rings, and set the message alert
tone.
73
Answering system
About the answering system
Call screening
To screen a call at the telephone base:
If the answering system and call screening are on, the
announcement and the incoming message broadcast at the
telephone base when a call is answered by the answering system.
Options while a message is being recorded:
f Press pVOL or qVOL on the telephone base to adjust the call
screening volume.
f Press / PL AY/ST OP to temporarily silence the call screening.
f Press / PL AY/ST OP to temporarily turn on the call screening
if call screening is set to o.
To screen a call at the handset:
While a message is being recorded, the handset shows, To screen
call, press [SELECT]. Press MENU/SELECT to screen the call.
Options while a message is being recorded:
f Press VOLUME q or VOLUME p on the handset to adjust the
call screening volume.
f Press OFF/CANCEL to temporarily silence the call screening.
f Press MENU/SELECT to temporarily turn on the call screening if
call screening is set to o.
f Press /SPEAKER to broadcast the announcement and the
incoming message through the speakerphone. Press again to turn
o the speakerphone.
Call intercept
While screening a call, you can stop recording and speak to the caller by
pressing PHONE/FLASH on the handset.
74
Answering system
About the answering system
Temporarily turning o the message alert tone
If the message alert tone is turned on, the telephone base beeps
every ten seconds when there are new messages. Pressing any
telephone base key (except /HANDSET LOCATOR) temporarily
silences the message alert tone.
However, if you press a key at the telephone base to silence the
message alert tone, the telephone base will also perform the
corresponding key function. For example, if you press X/DELETE
when in idle mode to temporarily turn o the message alert tone,
there is a voice prompt directing you to press X/DELETE again
to delete all old messages. The message alert tone is temporarily
o. Only press X/DELETE a second time if you wish to erase all old
messages in your answering system.
The message alert tone resumes when you receive another
message.
75
Answering system
Message playback
To listen to messages at the telephone base:
Press /PLAY/STOP. Press /PLAY/STOP again to end the
message playback.
To listen to messages on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to enter
the main menu.
2. Press MENU/SELECT again to select Play messages.
f If you have new messages, you hear only the new messages in
chronological order. If there are no new messages, the system
plays back all old messages (in chronological order).
f If there are only new or only old messages, they will play
automatically.
Options during playback
When messages are playing on the telephone base:
f Press pVOL or qVOL to adjust the message playback volume.
f Press /SKIP to skip to the next message.
f Press /REPEAT to repeat the message. Press twice to hear the
previous message.
f Press X/DELETE to delete the message.
f Press /PLAY/STOP to stop playback.
When messages are playing on the handset:
f Press VOLUME q or VOLUME p to adjust the message playback
volume.
f Press 6 to skip to the next message.
f Press 4 to repeat the message. Press twice to hear the previous
message.
f Press MUTE/DELETE to delete the message.
f Press 5 or OFF/CANCEL to stop playback.
f Press /SPEAKER to switch between speakerphone mode and
handset mode.
76
Answering system
Message playback
Delete all old messages
To delete all old messages on the telephone base:
1. When the telephone is idle, press X/DELETE. The system
announces, “To delete all old messages, press DELETE again.”
2. Press X/DELETE again. The system announces, “All old messages
deleted.”
To delete all old messages on the handset:
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys. Press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Delete all old, then press
MENU/SELECT.
4. Press MENU/SELECT to confirm. The handset displays Deleting...,
then No old messages and then returns to the previous menu.
You hear a confirmation tone.
77
Answering system
Recording and playing memos
Memos are your own recorded messages used as reminders for
yourself or others using the same answering system. You can
record your own memos using a system handset. Play and delete
them in the same way as incoming messages.
Record a memo
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or pDIR to scroll to Answering sys. Press
MENU/SELECT.
3. Press qCID or pDIR to scroll to Record memo, then press
MENU/SELECT. The system announces, “Record after the tone.
Press 5 when you are done.” You can record a memo for up to
four minutes.
4. Speak towards the handset to record a memo.
5. Press 5 to stop recording. The system announces, “Recorded.”
The system does not save memos shorter than two seconds.
Play back a memo
Play memos the same way as messages. See Message playback on
page 76.
78
Answering system
Remote access
You can reach your answering system remotely by dialing your
home telephone number from any touch-tone telephone.
To remotely reach your answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the two-digit remote access
code (19 is the default code. See page 71 to change it).
f The system automatically announces the number of new or
old messages (if any), and then begins to play them.
3. You can also enter the following remote commands:
Remote
commands
1
2
3
33
4
5
5
*
6
7
*
8
0
4. Hang up or press 8 to end the calls.
Press to listen to all messages.
Press to listen to new messages only.
Press to delete the current message (during
playback).
Press twice to delete all old messages.
Press to repeat the current message (during
playback).
Press to stop any operation (including
recording).
Press to listen to a list of remote commands.
Press to skip to the next message (during
playback).
Press to record a new announcement.
Press to end remote access (the call will be
terminated).
Press to turn the answering system on or o.
79
Actions
Appendix
Adding and registering handsets/headsets
Your telephone can support up to ve DECT 6.0 cordless handsets
or headsets. You can purchase additional handsets (AT&T model
BL102-0, sold separately) or up to three cordless handsets and two
cordless headsets (sold separately). Visit
www.telephones.att.com/accessories for a list of compatible
DECT 6.0 cordless headsets. Each new handset or headset must be
registered to the telephone base before use. You must register each
handset or headset separately.
To register a cordless headset to this telephone system, please
refer to the corresponding user’s manual for details. To register a
cordless handset, see below.
The handsets provided within your product box are already
registered as HANDSET 1, and so forth. Additional handsets are
assigned numbers in the sequential order they are registered (up to
HANDSET 5).
Register a handset to the telephone base
1. Before you begin registration, make sure the handset is out of
the telephone base or charger and shows To register HS... and
... see manual.
2. Put the handset you wish to register on the telephone base
cradle.
3. The handset shows Registering... and the IN USE light on the
telephone base turns on. If the registration is successful, the
handset screen displays Registered and beeps. The handset is
now registered with the telephone base.
80
Appendix
Adding and registering handsets/headsets
For registration, put the handset on the telephone base, not
the handset charger.
If registration fails, the screen shows To register HS... and ... see
manual. Please start again from Step 1.
81
Appendix
Deregistering handsets
You may need to deregister your handsets if:
f You have ve registered handsets and need to replace a
handset.
-OR-
f You wish to change the designated handset number of your
registered handsets.
You must rst deregister ALL handsets, and then register each
handset you wish to use again, one at a time.
Please read carefully through all the instructions on the next
page before beginning the deregistration process.
Deregister all handsets from the telephone base
In addition to the cordless
handsets, this operation will also
deregister all cordless headsets
registered to your telephone base.
1. Make sure that all handsets
are out of the telephone base
and chargers before you begin
deregistration.
2. Press and hold /HANDSET LOCATOR on the telephone base
for about 10 seconds (until the IN USE light starts to ash).
Release /HANDSET LOCATOR.
3. Immediately press /HANDSET LOCATOR again while the IN
USE light is still ashing. (If the light stops ashing, start again
with Step 1.)
4. It takes up to ten seconds to complete the deregistration
process. Before registering the handset again, wait for the
cordless handset screen to display To register HS... and ... see
manual.
5. To register the handset(s) to the telephone base again, follow
the registration instructions on the previous page.
82
Appendix
Deregistering handsets
NOTES:
f If the deregistration process fails, you may need to reset the system and try again. To reset, unplug
the power from the telephone base and plug it back in.
f You cannot deregister the handsets if any other system handset is in use.
f Even if the battery is depleted, you can still deregister the handsets by following the steps
mentioned above. After the handset is charged for at least ten minutes, the screen shows To
register HS... and ... see manual.
83
Appendix
Troubleshooting
If you have diculty with your phone, please try the following
suggestions. For Customer Service, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268.
For more detailed instructions, refer to the online Complete user’s
manual at www.telephones.att.com/manuals.
My telephone doesn’t work at all.
f Make sure the power cord is securely plugged in.
f Make sure you plug the battery connector securely into the cordless
handset.
f Make sure you plug the telephone line cord securely and rmly
into the telephone base and the telephone wall jack.
f Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
f If the battery is depleted, it may take approximately 30 minutes
to charge the handset before it shows Low battery. See page
10 for details.
f Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
f You may need to purchase a new battery. Please refer to
Battery installation and charging in this user’s manual on
pages 10-11.
The display shows No line. I cannot get a dial tone.
f Try all the suggestions, as mentioned above.
f If the previous suggestions do not work, disconnect the telephone
line cord from your telephone and connect the telephone line
cord to another telephone.
f If there is no dial tone on that other telephone either, your
telephone line cord may be defective. Install a new telephone
line cord.
f If changing the telephone line cord does not help, the wall jack
(or the wiring to this wall jack) may be defective. Try using
a dierent wall jack in your home to connect your BL102/
BL102-2/BL102-3/BL102-4/BL102-5 telephone, or contact your
telephone service provider (charges may apply).
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Troubleshooting
I cannot dial out.
f Try all the suggestions, as mentioned above.
f Make sure you have a dial tone before dialing. The cordless
handset may take a second or two to nd the telephone base
and produce a dial tone. This is normal. Wait an extra second
before dialing.
f Eliminate any background noise. Noise from a television, radio or
other appliances may cause the phone to not dial out properly. If
you cannot eliminate the background noise, rst try muting the
cordless handset before dialing, or dialing from another room
with less background noise.
f If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
My cordless handset isn’t performing normally.
f Make sure you plug the power cord securely into the telephone
base. Plug the power adapter into a dierent working electrical
outlet without a wall switch.
f Move the cordless handset closer to the telephone base. You
may have moved out of range.
f Reset the telephone base. Unplug the electrical power. Wait for
15 seconds, then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
f Other electronic products such as HAM radios and other DECT
phones, can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types of
electronic devices.
The batteries do not hold a charge.
f Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
f If the battery is depleted, it may take approximately 30 minutes
to charge the handset before it shows Low battery. Refer to the
table on page 10 for details.
f You may need to purchase a new battery. Please refer to
Battery installation and charging in this user’s manual on
pages 10- 11.
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Troubleshooting
I experience poor sound quality when using the handset
speakerphone.
For increased sound quality while using the handset speakerphone,
place the handset on a at surface with the dial pad facing up.
My caller ID isn’t working.
f Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
f The caller may not be calling from an area that supports caller ID.
f Both your and your caller’s telephone service providers must use
caller ID compatible equipment.
f If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL lter between the telephone line cord and the telephone
wall jack (page 8). The lter prevents noise and caller ID
problems resulting from DSL interference. Please contact your
DSL service provider for more information about DSL lters.
System does not receive caller ID when on a call.
f Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features works
only if both you and the caller are in areas oering caller ID
service, and if both telephone service providers use compatible
equipment.
I get noise, static, or weak signals even when I’m near the
telephone base.
f If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL lter between the telephone line cord and the telephone
wall jack (page 8). The lter prevents noise and caller ID
problems as a result of DSL interference. Please contact your
DSL service provider for more information about DSL lters.
f You may be able to improve the performance of your cordless
phone by installing your new telephone base as far as possible
from any other existing cordless telephone system that may
already be installed.
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Troubleshooting
f Other electronic products such as HAM radios and other DECT
phones, can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types of
electronic devices.
f Do not install this phone near a microwave oven or on the same
electrical outlet. You may experience decreased performance
while the microwave oven is operating.
f If you plug your phone in with a modem or a surge protector,
plug the phone (or modem/surge protector) into a dierent
location. If this does not solve the problem, relocate your phone
or modem farther apart from one another, or use a dierent
surge protector.
f Move your phone to a higher location. The phone may have
better reception in a high area.
f If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
System screens all my incoming calls.
f You may have selected the Screen unknown or Screen robot
prole setting for Smart call blocker (see page 42). The
telephone asks callers to announce their names or press the
pound key (#). We recommend that you add the phone numbers
of your family members and friends, and desired businesses to
your Directory (see page 29) or Allow list (see page 49), or
add their names to the Star name list (see page 54). This will
avoid Smart call blocker to screen their calls.
f To turn Smart call blocker o, see Set Smart call blocker on/o
on page 42.
While screening a call, the telephone suddenly stops screening
and connects to the call.
f Another handset may have picked up the screening call.
f If you have other telephone system sharing the same telephone
line, and someone picks up the call on the other telephone
system while the screening is in progress, the screening process
will be terminated and connect you to the caller.
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Troubleshooting
My telephone blocks calls from someone I know.
f You may have saved the caller’s number in your block list. To
remove the number from the block list, see Delete a block
entry on page 48.
Blocking all unknown calls.
f If you want to block all unknown calls without numbers and calls
with numbers or names that are not in your directory, allow list
or star name list, select the Block unknown prole setting. See
Set prole on page 42.
Forwarding all unknown calls to the answering system.
f If you want to forward all unknown calls without numbers and
calls with numbers or names that are not in your directory,
allow list or star name list to the answering system, select the
UnknownToAns.S prole setting. See Set prole on page 42.
I’ve set my LCD language to Spanish or French and I don’t know
how to change it back to English.
f Press MENU/SELECT on your handset in idle mode, then enter
*364#. You hear a conrmation tone.
I cannot retrieve voicemail messages.
f Your telephone has both a built-in answering system and
voicemail indication. They are independent features and each
alerts you to new messages dierently. If you subscribe to
voicemail service from your telephone service provider, contact
your telephone service provider for more information on how to
access your voicemail.
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Troubleshooting
System does not answer aer the correct number of rings.
f Make sure that the answering system is on. ANS ON should
show on the handset and the /ANSWER ON light on the
telephone base should be on.
f If toll saver is activated, the number of rings changes to two
when you have new messages stored.
f If the memory is full or the system is o, the system will answer
aer 10 rings.
f In some cases, the answering system is aected by the ringing
system used by your telephone service provider.
f If you subscribe to voicemail service, change the number of rings
so that your answering system answers before your voicemail.
To determine how many rings activate your voicemail, contact
your telephone service provider.
f If there is a fax machine connected to the same telephone line,
try disconnecting the fax machine. If that solves the problem,
consult your fax machine documentation for information on
compatibility with answering systems.
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Maintenance
Taking care of your telephone
f Your cordless telephone contains sophisticated electronic parts,
so you must treat it with care.
f Avoid rough treatment.
f Place the handset down gently.
f Save the original packing materials to protect your telephone if
you ever need to ship it.
Avoid water
f You can damage your telephone if it gets wet. Do not use the
handset in the rain, or handle it with wet hands. Do not install the
telephone base near a sink, bathtub or shower.
Electrical storms
f Electrical storms can sometimes cause power surges harmful to
electronic equipment. For your own safety, take caution when
using electric appliances during storms.
Cleaning your telephone
f Your telephone has a durable plastic casing that should retain
its luster for many years. Clean it only with a so cloth slightly
dampened with water or mild soap.
f Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone base should fall into water, DO
NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE
CORDS FROM THE WALL. Pull the unit out by the unplugged cords.
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For C-UL compliance
In compliance with the bilingual requirements for safety, caution, and warning
markings of Canadian Federal and Provincial/Territorial statutes and regulations, the
French version of Important safety information is included.
Mesures de sécurité importantes
Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant
apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de
sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures,
d’incendie, ou d’électrocution.
Information relative à la sécurité
f Veuillez lire et comprendre toutes les instructions de ce guide d’utilisation. Relectez
toutes les inscriptions apparaissant sur le produit.
f Évitez d’utiliser le téléphone pendant un orage. Il pourrait y avoir un faible risque
d’électrocution.
f N’utilisez pas un téléphone près d’une fuite de gaz. Dans certaines circonstances,
une ammèche pourrait se produire lorsque l’adaptateur est branché à une
prise de courant, ou lorsque le combiné est déposé sur son chargeur. Ceci est un
événement fréquent associé avec la fermeture d’un circuit électrique. L’utilisateur
ne devrait pas brancher un téléphone dans une prise de courant, et ne devrait
pas déposer un combiné chargé dans le chargeur, si le téléphone se trouve dans
un environnement comportant une concentration de gaz inammables ou
ignifuges, à moins de se trouver dans un endroit où la ventilation est adéquate.
Une ammèche dans de tels environnements pourrait provoquer une explosion.
De tels environnements peuvent comprendre : les endroits où de l’oxygène à des
ns médicales est utilisé sans ventilation adéquate; des endroits où se trouvent
des gaz industriels (dissolvants de nettoyage, des vapeurs de gazoline, etc.), une
fuite de gaz naturel, etc.
f N’utilisez pas ce produit près de l’eau ou lorsque vous êtes mouillés. Par
exemple, ne l’utilisez pas dans des sous-sols humides ou sous la douche, ou
près d’une piscine, d’un bain, d’un évier de cuisine, ou d’une cuve de lavage.
N’utilisez pas de liquides, ou de vaporisateurs aérosol de nettoyage. Si le
produit entre en contact avec du liquide, débranchez immédiatement le l
téléphonique ou le cordon d’alimentation. Ne rebranchez pas le produit avant
qu’il soit complètement sec.
f Installez cet appareil dans un endroit protégé où personne ne peut trébucher sur
les cordons d’alimentation ou la ligne téléphonique. Protégez les câbles contre
les dommages ou l’abrasion.
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For C-UL compliance
f Si le produit ne fonctionne pas correctement, consultez la section Dépannage
(Troubleshooting) des pages 84-88 de ce guide d’utilisation. Si vous ne
pouvez pas régler le problème, ou si le produit est endommagé, consultez la
section Garantie limitée (Limited warranty) des pages 98-100. N’ouvrez
pas ce produit, sauf tel qu’indiqué dans le guide d’utilisation. L’ouverture du
produit ou le remontage inadéquat pourrait vous exposer à des tensions
dangereuses ou autres dangers.
f Remplacez les piles uniquement tel que décrit dans votre guide d’utilisation
(pages 10-11). N’incinérez pas et ne percez pas les piles — elles contiennent
des produits chimiques caustiques.
f Les adaptateurs secteurs sont conçus pour être orientés verticalement ou
installés sur le plancher. Les broches ne sont pas conçues pour se maintenir en
place si la che est branchée dans une prise de courant au plafond, sous la table
ou sous une armoire.
f Pour les produits à brancher à une prise de courant, la prise de courant doit être
installée près du produit, an d’assurer une accessibilité sécuritaire à la prise de
courant.
MISES EN GARDE:
f N’utilisez que les adaptateurs inclus avec ce produit. Pour obtenir une pièce
de rechange, visitez notre site Web au www.telephones.att.com ou
composez le 1-800-222-3111. Au Canada, composez le 1-866-288-4268.
f N’utilisez que la pile de rechargeable incluse ou une pile de rechange (modèle
BT162342/BT262342). Pour commander, visitez notre site Web
www.telephones.att.com ou composez le 1-800-222-3111. Au Canada,
composez le 1-866-288-4268.
ATTENTION: An de prévenir les risques d’incendie ou d’explosion de la
i
pile, replacez la pile avec une pile du même type. Jetez les piles épuisées en
respectant les instructions.
Spéciquement en rapport avec les téléphones sans l
f Condentialité : Les mêmes caractéristiques qui rendent les téléphones sans l
si pratiques créent également des restrictions. Les appels téléphoniques sont
transmis entre le socle du téléphone et le combiné par le biais d’ondes radio, et
il se peut que vos conversations téléphoniques soient interceptées par d’autres
équipements de réception d’ondes radio au sein de la portée du téléphone sans
l. Pour cette raison, vous ne devez pas considérer les conversations sur un
téléphone sans l comme étant aussi condentielles que celles d’un téléphone à
cordon.
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f Alimentation électrique : La base de ce téléphone sans l doit être branchée à
une prise de courant électrique fonctionnelle. La prise électrique ne doit pas être
contrôlée par un interrupteur mural. Les appels ne peuvent pas être eectués à
partir du combiné si la base n’est pas branchée, si elle est hors fonction ou si le
courant électrique est coupé.
f Interférences potentielles aux téléviseurs : Certains téléphones sans l
fonctionnent sur des fréquences pouvant causer des interférences aux
téléviseurs et magnétoscopes. Pour réduire ou prévenir de tels parasites,
ne pas déposer la base du téléphone sans l à proximité d’un téléviseur ou
magnétoscope, ni directement sur celui-ci. Si votre téléviseur ache des
interférences, éloignez le téléphone sans l de celui-ci an de réduire les
parasites.
f Piles rechargeables : Ce produit comporte des piles rechargeables à l’hydrure
métallique de nickel. Usez de prudence lorsque vous manipulez de telles piles et
veillez à ne pas les court-circuiter avec des matériaux conducteurs, tels que des
bagues, bracelets et clés. La pile ou le conducteur peut surchauer et vous brûler.
Respectez la polarité adéquate entre les piles et le chargeur de piles.
f Piles rechargeables à l’hydrure métallique de nickel : Jetez ces piles de manière
sécuritaire. N’incinérez pas et ne peercez pas les piles. Comme pour les autres
piles du même type, si elles sont brûlées ou percées, des matières corrosives
peuvent s’en échapper, ce qui risque de causer des brûlures ou autres blessures
corporelles.
Le sceau de l’organisme de recyclage RBRCMD sur les piles à l’hydrure
métallique de nickel signie que le fabricant de cet appareil participe
volontairement au programme industriel visant à reprendre et recycler
ce type de piles lorsqu’elles ne servent plus, au sein du territoire des
États-Unis et du Canada. Vous devez apporter ces piles chez un
détaillant participant ou le centre de recyclage le plus près de chez vous.
Ou vous pouvez composer le 1-800-8-BATTERYMD an de connaître les
endroits qui acceptent les piles à l’hydrure métallique de nickel mortes.
RBRCMD et 1-800-8-BATTERYMD sont des marques déposées de
Rechargeable Battery Recycling Corporation.
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Appendix
For C-UL compliance
Mesures préventives pour les utilisateurs de stimulateurs cardiaques implantés
dans l’organisme
Stimulateurs cardiaques (ne s’applique qu’aux téléphones sans l numériques) :
L’organisme ‘Wireless Technology Research, LLC (WTR)’, une rme de recherche
indépendante, a mené une évaluation pluridisciplinaire des interférences entre
les téléphones sans l portatifs et les stimulateurs cardiaques implantés dans
l’organisme. Appuyée par l’Administration des aliments et drogues (FDA) des États-
unis, la rme WTR recommande aux médecins :
Avis aux détenteurs de stimulateurs cardiaques
Ils doivent tenir le téléphone sans l à une distance d’au moins six pouces du
stimulateur cardiaque.
Ils ne doivent PAS placer le téléphone sans l directement sur le stimulateur
cardiaque, tel que dans une poche de chemise, lorsque celui-ci est en fonction.
Ils doivent utiliser le téléphone sans l en l’appuyant sur l’oreille qui se trouve dans la
direction opposée au stimulateur cardiaque.
L’étude eectuée par l’organisme WRS n’a pas identié de risque pour les détenteurs
de simulateurs cardiaques causé par les gens qui utilisent un téléphone sans l à
proximité de ceux-ci.
Mode ECO
Lorsque le socle communique avec le combiné, le mode ECO sera activé automatiquement. Ceci réduit la consommation d’énergie selon la distance entre le socle du
téléphone et le combiné.
Spéciquement en rapport avec les répondeurs téléphoniques
Enregistrement deux voies : Cet appareil n’émet pas de bips d’avertissement qui
permettent de prévenir l’autre partie que vous enregistrez la conversation. Pour
assurer votre conformité aux
règlements fédéraux ou provinciaux en rapport avec les enregistrements des
conversations téléphoniques, vous devriez informer l’autre partie lorsque vous
activez l’enregistrement.
CONSERVEZ CES INSTRUCTIONS
94
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