AT&T 8503T User Manual

AT&T

DEFINITY

8503T Voice Terminal User's Guide

Communications System Generic 1 and Generic 3

NOTICE

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AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1 800 432-6600, In Canada: 1 800 255-1242 Document No. 555-230-747 Issue 2, January 1992

HEARING AID COMPATIBILITY

This telephone is compatible with the inductively coupled hearing aids prescribed by the Federal Communications Commission (FCC).

Prepared by AT&T Technical Publications Department Middletown, New Jersey 07748

Printed in USA

Contents

Your ISDN 8503T Voice Terminal What the Features Do

Phone Features Switch Features

How to Use the Features

Special Instructions for General Use Conventions Used in Procedure Descriptions Quick Reference Lists

Phone Features

Answering and Placing a Call Conference Drop Hold Memory Dialing Message Mute Redial

Select Ring (and Ringer Volume)

4 4

5 7

7 7 8

9 10 10 11 12 13 13 13 14

Self-Test Transfer

Switch Features

Special Instructions

Abbreviated Dialing Automatic Callback Call Forwarding All Calls Call Park Call Pickup Leave Word Calling Priority Calling Send All Calls Voice Message Retrieval

Tones and Their Meanings

Ringing Tones

Handset Tones

Key Words to Know Quick Reference Lists

15 16

17 17

18 19 20 20 21 22 23 23 24

25 25 25

Your ISDN 8503T Voice Terminal

The ISDN 8503T voice terminal is comprehensively equipped so that you can make the best use of the many features of the AT&T DEFINITY® Communications System. Familiarize yourself with your 8503T voice terminal by looking over Figure 1

and reading the explanations on the next couple pages.

Handset

Message light

Volume control button

Mute button

Program button Conference/Ring button

Transfer/Pause button

Redial button

Handset

cord jack (on back of

voice terminal)

Memory button

Drop/Test button

Hold button

Figure 1. ISDN 8503T Voice Terminal

Designation card Line jack

(on back of

voice terminal)

Call appearance Feature buttons

Adjunct jack (on back of voice terminal)

Dial pad/Memory

access

Starting at the right of Figure 1 and continuing clockwise:

Designation card

Line jack (on back of voice terminal)

Call appearances/ Feature buttons

For noting the extension of your voice terminal or the feature that the appropriate button can access, and for labeling memory-dialing location assignments. On the back of the designation card are instructions for programming memory-dialing locations, changing the ringing pattern on your voice terminal, and adjusting the loudness of the tone ringer.

For connecting a line cord to your voice terminal.

These 3 buttons are devoted to handling incoming and outgoing calls (call appearances) and are labeled with an extension number, or they can be used to access features (feature buttons) and are labeled with a feature name.

Each has a red light to tell you that this is the line you are using or that this is the line you will get when you

lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

Note: These 3 buttons can be used for either call appearances or for features, but, for more effective use of the voice terminal, you should use all 3 buttons as call appearances.

Adjunct jack (on back of voice terminal)

Dial pad/ Memory access

Redial button

Memory button

For connecting adjunct equipment such as an S201A Speakerphone or 500A Headset Adapter to your voice terminal.

The standard 12-button pad for dialing telephone numbers and accessing features. The letters, "Q" and "Z," have been added to the appropriate dial pad keys for directory access.

The dial pad is also used with [

Program ] to store

numbers into memory-dialing locations and used with

Memory ] to dial these programmed numbers. Be sure to

[ write these memory-dialing assignments on the button

designation card. For redialing the last number you dialed from the dial

pad. For accessing the programmed memory-dialing numbers

stored in dial pad key locations. There are 12 possible programmed memory-dialing numbers. Use these memory-dialing numbers (programmed on the dial pad keys) to dial telephone numbers, emergency numbers, or feature codes.

Drop/Test button

Hold button

For disconnecting from a call or dropping the last party

added to a conference call (the Drop feature); or, with

Program ] , testing the ringer and lights on the voice

[ terminal (the Self-Test feature). This button is labeled

Drop ]

[ A red button used for putting calls on hold.

Handset cord jack (on back of voice terminal)

Transfer/Pause button

Conference/Ring (Conf/Ring) button

Program button

Located on the back of the voice terminal. For connecting the handset cord to your voice terminal. This jack is labeled

For transferring a call to another voice terminal (the Transfer feature); or with [

Program ] , for inserting a

1.5-second pause/delay into a telephone number as you store a number in memory (the Pause feature). This button is labeled [

Transfer ].

For setting up conference calls among 3 or more parties

(the Conference feature); or, with [

Program ] , selecting

a personalized ringing pattern (the Select Ring feature). This button is labeled [

Conf ].

For storing 12 frequently dialed numbers into memorydialing locations on each of the dial pad keys. This button ( [

Program ] ) can also be used, with [ Conf ] , for

selecting a personalized ringing pattern (the Select Ring feature) and used with [

Drop ] for testing the lights and

tone ringer on the voice terminal (the Self-Test feature).

Mute button

Volume control button

Message light

Handset

For turning off the handset microphone so the other

person on the call cannot hear you. When you are on a call, this button raises or lowers the

volume on the handset. When the handset is on-hook, this button raises or lowers the ringer volume.

A red light that goes on steadily when a message has been left for you.

For placing and receiving calls (also known as the

receiver).

What the Features Do

The following lists 19 voice features and briefly explains what each one does and how you might want to use it.

The features in this guide have been divided into 2 categories:

●

Phone Features Those voice terminal features that you can use immediately no matter which communications system your voice terminal is connected to. The first 10 features listed here are Phone features.

●

Switch Features Those features that you can use Communications System and if these features have been assigned to your voice terminal. Check with your System Manager to see which of these features you can use. There are 9 Switch Features listed here.

only with a DEFINITY

Phone Features

Conference Allows you to add a third party to a call, so that you can conduct a

3-way conversation. (If you wish to conference more than 3 parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a third party important to a discussion.

Drop Disconnects from a call without requiring you to hang up the handset or press

the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you are using the handset and want to continue using it for another action after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can leave your voice terminal to perform another task or pick up a call on another

extension. Use when you have a call that you don’t wish to drop, but which you have

to interrupt briefly to do something else.

Memory Dialing The 12 programmed memory-dialing locations on the voice

terminal dial pad are provided for quick dialing of frequently dialed telephone or account numbers. You can also store emergency numbers, such as 911, or feature

codes at these memory-dialing locations. Note: If you want to store more than 12 programmable dialing numbers, you can use the Switch Feature, “Abbreviated Dialing.”

Message Turns on your red Message light to let you know that a caller has left a message for you. You can then follow your System Manager’s local message retrieval procedures to get your message.

Mute Turns off the handset microphone. Use when you want to confer with

someone in the room with you, but you do not want the other party on the call to hear your conversation.

Redial Automatically redials the last number you dialed from the dial pad, either an

extension or an outside number. Use to save time in redialing a busy or unanswered number. The number you redial can be up to 37 digits.

Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal. There are 8 possible ringing patterns available. Use to help distinguish your incoming calls from those of other voice terminals in your work area.

Self-Test Activates the lights and ringer on your voice terminal. Use when you want to test the operation of the lights, ringer, and dial pad keys.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

Switch Features

Abbreviated Dialing Allows you to store selected telephone numbers for quick and

easy dialing. Each number can be a complete or partial voice terminal number, an extension number, or a trunk or feature code. There are 4 possible types of lists— personal, group, system, and enhanced—and you have a total of 3 out of 4 possible lists (see your System Manager for details). Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the System Manager. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.

Automatic Callback Sends you a special 3-burst ringing tone indicating that a

previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the voice terminal or in and out of the office. Note: Can be used only for extensions, not outside numbers.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a voice terminal of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your System Manager.

Leave Word Calling Leaves a message for another extension to call you back. The called party will be able to dial message service (e.g., attendant, AUDIX, covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use any time you wish to have someone call you back; it will help cut down on repeated call attempts.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.

Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by voice terminal calls.

Voice Message Retrieval Gives you messages (via computerized voice) left for you through Leave Word Calling or as typed by a covering user. If authorized by your System Manager, you may also retrieve messages for one or more of your co-workers. Use to hear all messages received while you were away.

How to Use the Features

The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically.

Special Instructions for General Use

As you operate the features assigned to your voice terminal, keep in mind the

following general rules.

●

Follow carefully all the steps listed in the procedure for the particular feature you are using.

If you receive an intercept tone (high-pitched, alternating high and low tone)

●

while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone,

and begin again at Step 1.

In many cases, before you begin a procedure, you must have the handset

●

off-hook (removed from the cradle of the voice terminal). Although the Drop/Test button, the Conf/Ring button, and the Transfer/Pause

●

button are labeled [ also be used for the second level feature, such as Self-Test, Select Ring, and

Pause.

Drop ], [ Conf ], and [ Transfer ] respectively, the buttons can

Conventions Used in Procedure Descriptions

In this guide, the following conventions are used in the procedure descriptions:

Gray Type

xxxxx ]

[

Feature ] and

[

Feature xxxxx ]

[

Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature.

This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx).

Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number or a person’s name (shown as xxxxx).

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