AT&T
®
DEFINITY
8503T Voice Terminal
User's Guide
Communications System
Generic 1 and Generic 3
NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
resposibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
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Document No. 555-230-747
Issue 2, January 1992
HEARING AID COMPATIBILITY
This telephone is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by
AT&T Technical Publications Department
Middletown, New Jersey 07748
©1992 AT&T
All Rights Reserved
Printed in USA
Contents
Your ISDN 8503T Voice Terminal
What the Features Do
Phone Features
Switch Features
How to Use the Features
Special Instructions for General Use
Conventions Used in Procedure Descriptions
Quick Reference Lists
Phone Features
Answering and Placing a Call
Conference
Drop
Hold
Memory Dialing
Message
Mute
Redial
Select Ring (and Ringer Volume)
1
4
4
5
7
7
7
8
9
9
10
10
11
12
13
13
13
14
Self-Test
Transfer
Switch Features
Special Instructions
Abbreviated Dialing
Automatic Callback
Call Forwarding All Calls
Call Park
Call Pickup
Leave Word Calling
Priority Calling
Send All Calls
Voice Message Retrieval
Tones and Their Meanings
Ringing Tones
Handset Tones
Key Words to Know
Quick Reference Lists
15
16
17
17
18
19
20
20
21
22
23
23
24
25
25
25
26
i
Your ISDN 8503T Voice Terminal
The ISDN 8503T voice terminal is comprehensively equipped so that you can make
the best use of the many features of the AT&T DEFINITY® Communications
System. Familiarize yourself with your 8503T voice terminal by looking over Figure 1
and reading the explanations on the next couple pages.
Handset
Message light
Volume control button
Mute button
Program button
Conference/Ring button
Transfer/Pause button
Redial button
Handset
cord jack
(on back of
voice terminal)
Memory button
Drop/Test button
Hold button
Figure 1. ISDN 8503T Voice Terminal
Designation card
Line jack
(on back of
voice terminal)
Call appearance
Feature buttons
Adjunct jack
(on back of
voice terminal)
Dial pad/Memory
access
1
Starting at the right of Figure 1 and continuing clockwise:
Designation card
Line jack
(on back of voice terminal)
Call appearances/
Feature buttons
For noting the extension of your voice terminal or the
feature that the appropriate button can access, and for
labeling memory-dialing location assignments. On the
back of the designation card are instructions for
programming memory-dialing locations, changing the
ringing pattern on your voice terminal, and adjusting the
loudness of the tone ringer.
For connecting a line cord to your voice terminal.
These 3 buttons are devoted to handling incoming and
outgoing calls (call appearances) and are labeled with an
extension number, or they can be used to access features
(feature buttons) and are labeled with a feature name.
Each has a red light to tell you that this is the line you
are using or that this is the line you will get when you
lift your handset. The green status light next to each
call appearance and feature button tells you the line or
feature is being used.
Note: These 3 buttons can be used for either call
appearances or for features, but, for more effective use of
the voice terminal, you should use all 3 buttons as call
appearances.
Adjunct jack
(on back of voice terminal)
Dial pad/
Memory access
Redial button
Memory button
For connecting adjunct equipment such as an S201A
Speakerphone or 500A Headset Adapter to your voice
terminal.
The standard 12-button pad for dialing telephone
numbers and accessing features. The letters, "Q" and
"Z," have been added to the appropriate dial pad keys
for directory access.
The dial pad is also used with [
Program ] to store
numbers into memory-dialing locations and used with
Memory ] to dial these programmed numbers. Be sure to
[
write these memory-dialing assignments on the button
designation card.
For redialing the last number you dialed from the dial
pad.
For accessing the programmed memory-dialing numbers
stored in dial pad key locations. There are 12 possible
programmed memory-dialing numbers. Use these
memory-dialing numbers (programmed on the dial pad
keys) to dial telephone numbers, emergency numbers, or
feature codes.
2
Drop/Test button
Hold button
For disconnecting from a call or dropping the last party
added to a conference call (the Drop feature); or, with
Program ] , testing the ringer and lights on the voice
[
terminal (the Self-Test feature). This button is labeled
Drop ]
[
A red button used for putting calls on hold.
Handset cord jack
(on back of voice terminal)
Transfer/Pause button
Conference/Ring
(Conf/Ring) button
Program button
Located on the back of the voice terminal. For
connecting the handset cord to your voice terminal.
This jack is labeled
For transferring a call to another voice terminal (the
Transfer feature); or with [
Program ] , for inserting a
1.5-second pause/delay into a telephone number as you
store a number in memory (the Pause feature). This
button is labeled [
Transfer ].
For setting up conference calls among 3 or more parties
(the Conference feature); or, with [
Program ] , selecting
a personalized ringing pattern (the Select Ring feature).
This button is labeled [
Conf ].
For storing 12 frequently dialed numbers into memorydialing locations on each of the dial pad keys. This
button ( [
Program ] ) can also be used, with [ Conf ] , for
selecting a personalized ringing pattern (the Select Ring
feature) and used with [
Drop ] for testing the lights and
tone ringer on the voice terminal (the Self-Test feature).
Mute button
Volume control button
Message light
Handset
For turning off the handset microphone so the other
person on the call cannot hear you.
When you are on a call, this button raises or lowers the
volume on the handset. When the handset is on-hook,
this button raises or lowers the ringer volume.
A red light that goes on steadily when a message has
been left for you.
For placing and receiving calls (also known as the
receiver).
3
What the Features Do
The following lists 19 voice features and briefly explains what each one does and how
you might want to use it.
The features in this guide have been divided into 2 categories:
●
Phone Features Those voice terminal features that you can use immediately no
matter which communications system your voice terminal is connected to. The
first 10 features listed here are Phone features.
●
Switch Features Those features that you can use
Communications System and if these features have been assigned to your voice
terminal. Check with your System Manager to see which of these features you can
use. There are 9 Switch Features listed here.
only with a DEFINITY
Phone Features
Conference Allows you to add a third party to a call, so that you can conduct a
3-way conversation. (If you wish to conference more than 3 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to spontaneously
include a third party important to a discussion.
Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it
for another action after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you
can leave your voice terminal to perform another task or pick up a call on another
extension. Use when you have a call that you don’t wish to drop, but which you have
to interrupt briefly to do something else.
Memory Dialing The 12 programmed memory-dialing locations on the voice
terminal dial pad are provided for quick dialing of frequently dialed telephone or
account numbers. You can also store emergency numbers, such as 911, or feature
codes at these memory-dialing locations. Note: If you want to store more than 12
programmable dialing numbers, you can use the Switch Feature, “Abbreviated
Dialing.”
Message Turns on your red Message light to let you know that a caller has left a
message for you. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Mute Turns off the handset microphone. Use when you want to confer with
someone in the room with you, but you do not want the other party on the call to
hear your conversation.
Redial Automatically redials the last number you dialed from the dial pad, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number. The number you redial can be up to 37 digits.
Select Ring Allows you to choose your own personalized ringing pattern for your
voice terminal. There are 8 possible ringing patterns available. Use to help
distinguish your incoming calls from those of other voice terminals in your work area.
4
Self-Test Activates the lights and ringer on your voice terminal. Use when you
want to test the operation of the lights, ringer, and dial pad keys.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only to
an extension, not to another outside number.
Switch Features
Abbreviated Dialing Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial voice terminal number, an
extension number, or a trunk or feature code. There are 4 possible types of lists—
personal, group, system, and enhanced—and you have a total of 3 out of 4
possible lists (see your System Manager for details). Numbers on a personal list are
programmable by you; numbers on all other lists are programmable only by the System
Manager. Use as a timesaver for dialing frequently called, lengthy, or emergency
numbers.
Automatic Callback Sends you a special 3-burst ringing tone indicating that a
previously busy or unanswered extension is now available. Use to avoid constant
redialing when you wish to speak to someone who is frequently busy on the voice
terminal or in and out of the office. Note: Can be used only for extensions, not
outside numbers.
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a voice terminal of
your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you
and the called party have been assigned to the same pickup group by your
System Manager.
Leave Word Calling Leaves a message for another extension to call you back. The
called party will be able to dial message service (e.g., attendant, AUDIX, covering
user, etc.) to retrieve a short, standard message which gives your name and extension,
the date and time you called, and the number of times you called. Use any time you
wish to have someone call you back; it will help cut down on repeated call attempts.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
5
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist).
Use when you will be away from your desk for awhile, or when you do not wish
to be interrupted by voice terminal calls.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as typed by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
6
How to Use the Features
The procedures which follow give short, step-by-step instructions for using each
feature. For your convenience, features are listed alphabetically.
Special Instructions for General Use
As you operate the features assigned to your voice terminal, keep in mind the
following general rules.
●
Follow carefully all the steps listed in the procedure for the particular feature
you are using.
If you receive an intercept tone (high-pitched, alternating high and low tone)
●
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
In many cases, before you begin a procedure, you must have the handset
●
off-hook (removed from the cradle of the voice terminal).
Although the Drop/Test button, the Conf/Ring button, and the Transfer/Pause
●
button are labeled [
also be used for the second level feature, such as Self-Test, Select Ring, and
Pause.
Drop ], [ Conf ], and [ Transfer ] respectively, the buttons can
Conventions Used in Procedure Descriptions
In this guide, the following conventions are used in the procedure descriptions:
Gray Type
xxxxx ]
[
Feature ] and
[
Feature xxxxx ]
[
Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light and
is labeled with an extension number (shown as xxxxx).
Each of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature
name, sometimes followed by an extension number or a
person’s name (shown as xxxxx).
7
[feedback tone]
For a list of tones and their meanings, see the section titled Tones and Their
Meanings.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and message and
attendant extensions. Once you have completed the lists, remove the page from the
booklet (tear along the perforation), and keep the lists near your voice terminal.
The tone that appears in brackets directly across from a
procedural step indicates what you should hear from your
handset after successfully performing that step.
Feedback tones may also be included in the bullet listing
of resulting light indications and tones after an individual
step has been completed.
8
Phone Features
The following features can be used immediately, no matter which communications
system your 8503T voice terminal is connected to.
To the right of each Phone Feature is a box marked with a check [ ✓
indicates that you can use any of these features immediately, without any help from
your System Manager.
]. This check
Answering and Placing a Call
To answer a call
To place a call
Pick up handset
1
Green light goes on steadily (below red light) at
●
the appropriate call appearance button
Note: If you are not connected immediately, press the
call appearance button next to the flashing green light.
Pick up handset
1
Green and red lights go on steadily at the selected
●
call appearance button
[ ✓ ]
To adjust volume
of handset
To end (or drop) a call
Note: If you use [
another call.
Drop ], you will hear dial tone and your voice terminal is ready for
2
When you hear dial tone, dial the number you want
to call
or press [
memory-dialing number is stored
1
While off-hook, press appropriate side of the Volume
control button
●
●
Hang up handset
1
or press [
Memory ] and then dial pad key on which
To raise the volume, press the right half of the
Volume control button labeled [
To lower the volume, press the left half of the
Volume control button labeled [
Drop ]
∧∧ ];
∨∨ ]
9
Conference
[ ✓ ]
To add another
party to a call
1
While on a call, press [
●
Current call is put on hold
●
Red light next to [ Conf ] flutters
●
An idle call appearance button is automatically
Conf ] to add next party
selected for placing a call to another party
Note: If an idle call appearance is not automatically
selected, press one of your own choice.
2
When you hear dial tone, dial the number of the
party you want to add to the conference call
3
Press [
●
Conf ] when the next party answers
Light next to [ Conf ] goes off when the
conference connection is completed
●
Repeat Steps 1 through 3 to add each additional
party to the conference call
Note: If you want more than 3 parties on a
conference call, consult your System Manager.
To drop last party added 1
to a conference call
Drop
To disconnect from a call
(and get dial tone)
without hanging up
the handset
To drop last party added
to a conference call
Press [
●
Press [
1
2
Listen for dial tone
Press [
1
●
Drop ]
Last party you added is dropped
Drop ]
Drop ]
Last party you added is dropped
[ ✓ ]
10
Hold
[ ✓ ]
To place a call on hold
while you answer another
call, place a call, or
perform another task
To answer a new call
while active on another
1
Press [
●
Hold
]
Red light goes off and green light flutters next to
call appearance button
●
Call is put on hold
Note: If you put a conference call on hold, the other
parties remain connected.
1
Press [
●
Hold ] to put the first call on hold
Red light goes off and green light flutters next to
call appearance button
2
Press call appearance button of incoming call
Red light goes on and green light goes on steadily
●
next to call appearance button of new call
●
You are connected to second call
●
Green light next to call appearance button of held
call continues to flutter
To return to held call
1 Press call appearance button next to held call
●
Red light goes on and green light goes on steadily
●
You are connected to held call again
11
Memory Dialing
[ ✓ ]
To program a
memory-dialing number
Note: You can store one
telephone number on
each of the dial pad
buttons, numbered 1
through 9, 0, * and #.
1
While handset is on-hook, press [
●
Red light next to [ Program ] goes on steadily
2
Dial telephone number or extension that you want to
Program ]
store (up to 16 digits)
or, if appropriate, press [
Redial ] to store the last
number you dialed from the dial pad
Note: In order to insert a 1.5-second pause between
sequences of the number, such as adding a delay
between the dialing access number (usually, 9) and
the outside number to be dialed, press [
(this button is labeled [
Transfer ], but is also used to
Transfer ]
insert a pause in a stored number). For example, to
store 9-555-1234: dial “9,” then, press [
Transfer ] to
insert the pause, and then dial "555-1234."
Remember that this pause counts as one of the
16-digit maximum for programming memory-dialing
numbers.
3
Press [ Memory ]
4
Press dial pad button on which you want to store
number
●
You hear 2 rising tones and voice terminal
automatically exits programming mode
To dial a number stored
at a memory-dialing
location
To clear a memory-dialing
location
●
Red light next to [
5
To program a number in another memory-dialing
Program ] goes off
location, repeat Steps 1 through 4
Note: If you answer or place a call while you are in
programming mode, the voice terminal automatically
exits programming mode.
1
Pick up handset
2
When you hear dial tone, press [
3
Press dial pad button on which number is stored
1
Press [
●
2
Press [
3
Press dial pad key on which the number has
Program ] to enter Programming mode
Red light next to [ Program ] goes On steadily
Memory ]
Memory ]
been stored
12
Message
To retrieve a message
when your Message light
is on
1
When your Message light is on, you have at least one
message. See your System Manager for retrieving
your messages.
[ ✓ ]
Mute
To turn off the handset
microphone so the other
party cannot hear you
To reactivate handset
microphone so other party
can hear you again
Redial
1
While on a call, press [
●
Red light next to [ Mute ] goes on
●
Other party on call cannot hear your
conversation, but you can hear other party,
if necessary
1
Press [
●
●
Mute ] again
Red light next to [ Mute ] goes off
You can resume conversation with other party
[ ✓ ]
Mute ]
[ ✓ ]
To redial automatically
the last number you
dialed from the dial pad
Note: This number can
be an extension, outside
number, or trunk/feature
code. Up to 37 digits can
be redialed.
1 Pick up handset
2
When you hear dial tone, press [
●
Last number dialed is automatically redialed
Redial ]
13
Select Ring (and Ringer Volume)
[ ✓ ]
To select a personalized
ringing pattern for your [
Note: Although the Conference/Ring button is labeled
Conf ] , it is also used for selecting a personalized ring
voice terminal for your voice terminal.
1
While handset is on-hook, press [
●
Red light next to [ Program ] goes on steadily
2
3
Press [
●
Press [
Conf ]
Voice terminal plays current ringing pattern
* ] to hear next ringing pattern
Note: There are 8 available ringing patterns from
which to choose.
4
Press [
* ] until you hear the desired ringing pattern
for your voice terminal
5
Press [
●
# ] to save the desired ringing pattern
You hear 2 rising tones, and voice terminal
returns to normal call-handling mode
●
Red light next to [
Program ]
Program ] goes off
To adjust loudness
of ringer
Note: If at any time you want to discontinue the Select
Ring process, press [
Program ] goes off.)
[
1
While on-hook, press appropriate side of the Volume
Program ] . (Red light next to
control button
●
To raise the volume, press the right half of the
Volume control button labeled [
●
To lower the volume, press the left half of the
Volume control button labeled [
∧∧ ] ;
∨∨ ]
14
Self-Test
[ ✓ ]
To test the lights, ringer,
and dial pad keys on your
voice terminal
Note: Although the Drop/Test button is labeled
Drop ] , it is also used to initiate a self-test of your
[
voice terminal.
While the handset is on-hook, press [
1
●
Red light next to [ Program ] goes on steadily
2
Press [
3
After you hear the tone repeated, press any button on
Drop
]
●
You hear a tone
●
Red Message light goes on steadily
Program ]
the voice terminal
The voice terminal emits a key click
●
●
As you press [ Mute ] , [ Program ] , [ Conf ] , and
Transfer ] , the lights next to these buttons go
[
on steadily
As you press [ Redial ] , [ Memory ] , [ Drop ] , and
●
Hold ] , the lights next to [ Mute ] , [ Program ] ,
[
Conf ] , and [ Transfer ] flash
[
4
Pick up handset and press each dial pad key
●
When you pick up the handset, the Message
light flashes
Handset emits tone as each key is pressed
●
Hang up handset
5
6
Press [
Program ] and then [ Drop ] to end test and
return to normal call-handling mode
●
All lights on voice terminal flash once
Note: If you do not press [
Program ] and [ Drop ] to
end the self-test, the voice terminal automatically
exits testing mode after 30 seconds.
15
Transfer
[ ✓ ]
To send a call to another
extension or outside
number
1
Press [
●
●
2
When you hear dial tone, dial number to which call
Transfer ]
Present call is put on hold
Red light next to [ Transfer ] flutters
is to be transferred (third party)
●
Remain on line and announce call when third
party answers
If the number of third party is busy, there is no
●
answer, or the person is unavailable, return to
held call, continue the conversation, and then
hang up.
3
If third party answers and will accept the transferred
call, press [
●
Party on hold is transferred to third party
●
Your voice terminal is released from call
●
Light next to [
Transfer ] again
Transfer ] goes off when call is
successfully transferred
4
Hang up
Note: You can transfer a call from an extension to an
outside number. You
cannot transfer a call from an
outside number to another outside number.
Note: If the number to which you are transferring the
call is busy or no one answers, press the call appearance
button next to the flashing green light. The incomplete
call is disconnected, and you are reconnected with the
call on hold.
16
Switch Features
Since your 8503T voice terminal is connected to a DEFINITY Communications
System, you may be able to use some of the following features. Check with your
System Manager to see which of these features have been assigned to your voice
terminal.
Special Instructions
Before you use these procedures for the first time, read the general directions below
for using the many features of the DEFINITY Communications System. Your System
Manager can supply the information required.
●
To the right of each of the feature name is a box. Check with your System
Manager to see which features you can use at your voice terminal. For each
feature that you have, mark a [ ✓
●
You can activate or cancel most of the features by dialing 2- or 3-digit codes.
In the blanks provided within the procedures, write in the assigned feature
code numbers.
Note: You can store these feature codes in memory-dialing locations on
the dial pad.
●
Step 1 in most procedures gives you 2 options. Follow the first option if the
named feature is listed on your directory; follow the second option (in gray type)
if it is not.
] in the blank box as a reminder.
17
Abbreviated Dialing
Note: The 8503T voice terminal allows 12 programmed memory-dialing locations
accessed with the dial pad buttons. At these dial pad locations, you can store
telephone numbers or access codes. In addition, the DEFINITY Communications
System allows you to store numbers in a maximum of 3 Abbreviated Dialing lists.
1
To program or reprogram
an outside number,
extension, or feature code
into a personal list
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want to
program as items on your personal list(s) (see example
to the left)
Note: Each telephone number or feature code is
stored as a separate list item.
2
Pick up handset [dial tone]
3
Dial Abbreviated Dialing Program code
[dial tone]
Dial personal list number (1, 2, or 3)
4
5
Dial list item (1, 2, 3...)
6
Dial number you want to program (up to 24 digits)
[dial tone]
[ _ ]
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [
7
●
●
8
Hang up to end programming
Note: Keep your own personal lists in the
Abbreviated Dialing table provided in the back of
this booklet; group, system, and enhanced lists are
available from your System Manager.
# ] [confirmation tone]
Number is stored
Repeat Steps 5 through 7 if you want to program
additional items on the same list; hang up and
begin again at Step 1 if you want to program
items on another personal list
18
To place a call using a
personal, group, system,
or enhanced list
Dial appropriate Abbreviated Dialing List code:
1
●
List 1
●
List 2 [dial tone]
●
List 3
2
Dial desired list item (1, 2, 3...)
●
Stored number is automatically dialed
Automatic Callback
1
To automatically place
another call to an
extension that was busy
or did not answer
Press [
●
2
Hang up
●
Note: After you activate Automatic Callback,
the system monitors the called extension. That
extension becomes available after the called party
completes a call.
3
Lift handset when you hear priority ring
●
[ _ ]
Auto Callback ] during call attempt
[confirmation dial tone]
Green light goes on steadily until callback is
completed or canceled
You will receive a 3-burst priority ring when the
extension you attempted to call is available
[ringback tone]
A call is automatically placed to extension, which
receives regular ringing
To cancel an
Automatic Callback
request
Note: You can place only one Automatic Callback
call at a time, and Automatic Callback is canceled
after 30 minutes or if the callback call is unanswered.
1
Dial Automatic Callback Cancel code
[confirmation tone]
●
Green light goes off
19
Call Forwarding All Calls
[ _ ]
To temporarily redirect
all calls to an extension
Press [
1
or Dial Call Forward code
Call Forward ]
or outside number
of your choice
Note: If you have console permission, you may
next dial extension number whose calls are to
be forwarded.
2
Dial extension or number where calls will be sent
Note: Some voice terminals may have restrictions
on where calls can be forwarded (see your
System Manager).
3
Hang up
Note: If you are still by your voice terminal, you may
hear a ring-ping tone as each call is forwarded.
To cancel
1
Press [
Call Forward ] again
Call Forwarding or Dial Call Forward Cancel code
●
Your calls will ring at your own voice
terminal again
[dial tone]
[confirmation tone]
[confirmation tone]
Call Park
To park a call at your
extension (for retrieval at
any extension)
To return to a call parked
at your extension
Note: If a [
voice terminal, simply press [
Call Park ] button has been assigned to your
Call Park ] and hang up;
otherwise, follow the instructions below.
1
Press [
2
Dial Call Park code
3
Press [
●
4
Hang up
1
Press [
Transfer ]
Transfer ] again
Call is parked at your extension
Call Park ]
or Dial Answer Back code
and then your extension number
●
You are connected to call
[ _ ]
[dial tone]
[confirmation tone]
20
To retrieve parked call
from any extension
Dial Answer Back code
1
2
Dial extension where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
[dial tone]
Call Pickup
To answer a call to a
member of your pickup
group when your voice
terminal is idle
To pick up a call
while you are active
on another call
1
Press [
Call Pickup ]
or Dial Call Pickup code
●
You are connected to ringing call
1
2
Press [
●
●
Press [
●
Hold ]
Present call is put on hold
Green light flutters
Call Pickup ]
You are connected to incoming call
Note: To return to held call after completing pickup
call, press fluttering [
xxxxx ].
[ _ ]
21
Leave Word Calling
[ _ ]
To leave a message after
dialing an extension
(when your call is not
answered, you hear
coverage or busy tone,
or you have been put
on hold)
To leave a message
without ringing
an extension
1
Press [
LWC ] before hanging up your handset
[confirmation tone]
●
Message light goes on at called voice terminal
Note: If reorder tone is heard, message is not stored;
try again.
1
Press [
LWC ]
or Dial Leave Word Calling code
2
Dial the extension
●
Message light goes on at called voice terminal
[confirmation tone]
[dial tone]
To cancel a
Press [
Cancel LWC
]
1
Leave Word Calling or Dial Leave Word Calling Cancel code
message
Note: You cannot cancel
a message left for an
AUDIX subscriber).
Dial extension [confirmation tone]
2
Note: If reorder tone is heard, message is not deleted;
try again.
[dial tone]
22
Priority Calling
[ _ ]
To place a priority call
1
Press [
or Dial Priority Calling code
Dial extension
2
Wait for called party to answer
3
Priority ]
[dial tone]
Send All Calls
To send all incoming calls
(except priority calls)
immediately to coverage
To cancel
Send All Calls
1 Press [
or Dial Send All Calls code
Note: You may hear a ring-ping tone from your
voice/data terminal as each call is sent to coverage.
Press [
1
or Dial Send All Calls cancel code
● Your calls will ring at your own voice/data
Send All Calls ]
[confirmation tone]
Send All Calls ]
[confirmation tone]
terminal again
[ _ ]
23
Voice Message Retrieval
1
To retrieve your voice
messages when your
Message light is on
Dial Voice Message Retrieval code
2
Press [
# ]
[ _ ]
[dial tone]
[voice prompting]
Note: Do not press [
# ] if calling from someone
else’s extension; instead, dial your own extension and
your security code, if required.
3
Move through messages with these dial pad buttons:
(Press [
[
[
[
[
[
When you call back an extension with [
to also delete the message by pressing [
# ] to retrieve first message)
# ] NEXT (read next message)
3 ] DELETE (erase from storage)
4 ] HELP (request assistance)
5 ] REPEAT (read message again)
8 ] CALL (call back named extension)
8 ] , be sure
3 ] before you
press
[ 8 ] ; otherwise the message will remain in storage.
Hang up to end Voice Message Retrieval
4
To retrieve voice
messages for a co-worker
Dial Voice Message Retrieval
1
Coverage code
Dial co-worker’s extension
2
[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
Move through the messages with dial pad buttons
3
previously listed
Hang up to end Voice Message Retrieval
4
[dial tone]
24
Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
●
1 ring — A call from another extension.
●
2 rings — A call from outside or from the attendant.
●
3 rings — A priority call from another extension, or from an Automatic Callback
call you placed.
●
ring-ping (half ring) — A call redirected from your voice terminal to another
because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
●
auto answer tone — A short burst of tone immediately following a ring when the
Auto Answer feature is active.
●
busy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
●
call waiting tone — One, 2, or 3 beeps of high-pitched tone, not repeated; indicates
an incoming call is waiting to be answered. Number of beeps designates the
source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority
call.
call waiting ringback tone — A ringback tone with a lower-pitched signal at the
●
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
●
confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone — One short burst of tone; indicates your call will be sent to another
●
extension to be answered by a covering user.
●
dial tone — A continuous tone; indicates dialing can begin.
intercept/time-out tone — An alternating high and low tone; indicates a dialing
●
error, denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
●
programming tone — A low continuous tone when you are in programming mode
with switch features (programming an Abbreviated Dialing button).
●
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
●
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks
are busy.
●
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
25
Key Words to Know
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the
main console.
AUDIX Audio Information Exchange, an optional voice mail and message service
that provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
coverage Automatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, co-worker, Audix, or message center. A person who provides coverage is
a covering user.
DEFINITY Communications System Generic 1 and Generic 3 The AT&T switch
to which you are connected. DEFINITY Generic 1 and Generic 3 are
communications systems which transmit and receive voice and data signals for all
communications equipment in your network.
dial pad The 12 pushbuttons you use to dial a number and access features.
enhanced list One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains telephone numbers useful to all system members,
and stores each of those numbers as a 3-digit list item.
extension A dialing number of 1 to 5 digits assigned to each voice terminal
connected to your DEFINITY Communications System.
feature A special voice terminal function or service, such as Conference, Hold,
Send All Calls, etc. A phone feature already appears on your voice terminal and can
be used immediately. A switch feature can be used only if the feature has been
assigned to your voice terminal by your System Manager.
feature code A dial code of 1, 2, or 3 digits that you use to activate or cancel the
operation of a feature.
group list One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handset The handheld part of the voice terminal that you pick up, talk into, and
listen from. Also known as the receiver.
party A person who places or receives a call.
personal list One of the 4 types of Abbreviated Dialing lists; programmable by the
System Manager or by you, the user. Contains telephone numbers of your choice,
and stores each of them as a single-digit list item.
personal list item One of the 10 available slots on an Abbreviated Dialing personal
list. The first 9 personal list items are given digits 1 to 9, with 0 for the tenth item.
phone features Those voice terminal features that you can use immediately no
matter which communications system your voice terminal is connected to.
26
pickup group A group of voice terminal users who can answer calls for each
other through the Call Pickup feature. Group members are determined by the
System Manager and are usually located in the same work area or perform similar job
functions.
priority call An important or urgent call that sends a special 3-burst ring.
program/reprogram To use your dial pad to assign a telephone number to a
personal list item for Abbreviated Dialing.
retrieve To collect voice terminal messages with the Message feature. (Also, with
Call Park, to resume a call from an extension other than the one where the call was
first placed or received.)
ringer The device that produces the electronic ringing sound in your voice terminal.
stored number A telephone number that has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored.
switch The device that makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system, switching
system, or PBX (private branch exchange). (Your switch is an AT&T DEFINITY
Communications System Generic 1 or Generic 3.)
switch features Those features that you can use only if your voice terminal is
connected to a DEFINITY Communications System switching system and if the
feature is assigned to your voice terminal.
system list One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users, and
stores each of those numbers as a 2-digit list item.
System Manager The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunk A telecommunications channel between your DEFINITY Generic 1 or
Generic 3 and the local or long distance calling network. Trunks of the same kind
connecting to the same end points are assigned to the same trunk group.
trunk code A dial code of 1, 2, or 3 digits that you dial to access a trunk group to
place an outside call.
27
Quick Reference Lists
Feature Codes
Feature
ABBREVIATED DIALING
List 1
List 2
List 3
Program
AUTOMATIC CALLBACK
Cancel
CALL FORWARDING
ALL CALLS
Cancel
Code
Feature
CALL PARK
Answer Back
CALL PICKUP
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
VOICE MESSAGE RETRIEVAL
Coverage
Code
Trunk Codes
Abbreviated Dialing*
Description
Miscellaneous
Description
Message
Attendant
Extension
Code
Personal List 1 Personal List 2
Personal List 3
Item
No.
1
2
3
4
5
6
7
8
9
0
*
You may have as many as 3 personal lists, and each list can
have either 5 or 10 items; see your System Manager
Name
Name Name
555-230-747
Issue 2, March 1992
Graphics © AT&T 1988
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