AT&T 8434 User Manual

Table of Contents

555-231-783 Issue 1 March, 1996

8434 Voice Terminal

Quick Reference

Graphics © AT&T 1988

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8434 Voice Terminal Quick Reference 0

This 8434 Voice Terminal Quick Reference shows you how to access the fol-

server

lowing features available on the GuestWorks™

■ Abbreviated Dialing

■ Automatic Callback

■ Bridging

■ Call Forwarding

■ Call Park

■ Call Pickup

■ Conference

■ Consult

■ Directory (Display Feature)

■ Display, Softkeys, and Control Buttons

■ Drop

■ Exit (Display Feature)

■ Hold

■ Inspect (Display Feature)

■ Intercom (A utomatic/Dial)

■ Last Number Dialed (Redial)

■ Leave Word Calling

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■ Manual Exclusion

■ Message Retrieval (Display Feature)

■ Mute

■ Normal (Display Feature)

■ Priority Calling

■ Reset Speakerphone

■ Select Ringing P atter n

■ Self-Test

■ Send All Calls

■ Speaker and Speakerphone

■ Stored Number (Display Feature)

■ Time/Date (Display Feature)

■ Timer (Display Feature)

■ Transfer

■ Volume Control

Conventions 0

The following conventions are used in this document:

■ Buttons you press on the voice terminal are shown as follows:

Speaker

■ When referring to the softkey buttons on the display, those buttons are

shown as CFrwd.

■ The term “dial keypad” refers to the touch-tone keypad where you dial

(enter) telephone number s and feat ure access codes.

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■ The phrase “go off-hook” means that you must lift the handset, or press

Speaker

the button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or press the button.

■ For most of the procedures given in this document, you are instructed to

go off-hook to access the feature. This is not always required, especially when you are cancelling or deactivating a feature using the sof tkeys or the feature buttons.

■ If your voice terminal is an Attendant Backup position, you will have “con-

sole” permissions assigned to your voice terminal. This is done so you can do most of the tasks available from the standard attendant console.

■ You will hear the following call progress tones during normal operation:

— Dial tone — a steady tone you hear when you first select an idle

call appearance.

— Ringback — the normal ringing tone you hear after you dial a

guest room or outside number.

— Busy tone — a slow on-off-on-off tone you hear when the person

you are calling is busy on their telephone.

— Reorder tone — a fast on-off-on-off tone you hear when calling

facilities are not available or out of order.

— Confirmation tone — a three-burst tone you hear after success-

fully using a feature access code.

— Intercept tone — a high-to-low tone you hear when a call or fea-

ture access code is not accepted.

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■ The following table lists the features you can use from your voice termi-

nal. Your system admi nistra tor will give you a list of the feature access codes. Write them into this table.

Feature Feature Access Code

Abbreviated Dialing

Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access

Automatic Callback

Deactivate

Call Forwarding - All Calls Activation Deactivation

Call Forwarding - Busy/Don’t Answer Activation Deactivation

Call Pa rk

Activation

Answer Back Call Pi ckup Last Number Dialed Leave Word Calling

Send a Message

Cancel a Message Priority Calling Send All Calls

Activation

Deactivation

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Abbreviated Dialing 0

The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automa tic dial ing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic diali ng buttons must be activat ed throug h system administrat ion bef ore you can program a phone numb er for that button. Up to three personal lists can be assigned for each voice terminal .

Automatic Dialing Buttons 0

To program an automatic dialing button, do the followin g:

1. On a sheet of paper, write down the phone numbe rs and feature access codes you want to store.

2. Go off-hook.

■ You hear a dial tone.

3. Do one of the foll owing:

a. Press , and then press Prog. b. Press .

Program

c. Dial the AD Program feature access code _____.

■ You hear a dial tone.

4. Press the feature button you wish to program.

■ You hear a dial tone.

5. Dial the phone number or feature access code you want to store (up to 24 digits).

6. Press .

■ You hear a confirmation tone f ollowe d by a dial tone.

7. Go on-hook.

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To place a call using an automatic dialing but ton , do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Press an assigned Automatic Diali ng butt on.

■ You hear a ringback tone.

■ The called number is displayed.

Personal AD Lists 0

To program a personal AD list item, do the following:

1. On a sheet of paper, write down the phone numb e rs and feature access codes you want to store.

2. Go off-hoo k.

■ You hear a dial tone.

3. Do one of the foll owing:

a. Press , and then press Prog. b. Press .

Program

c. Dial the AD Program feature access code _____.

■ You hear a dial tone.

4. Dial the personal list numbe r (1, 2, or 3).

■ You hear a dial tone.

5. Dial the list item (1, 2, 3, and so on).

■ You hear a dial tone.

6. Dial the phone number or feature access code you want to store (up to 24 digits).

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7. Press .

■ You hear a confirmation tone f ollowe d by a dial tone.

8. Repeat Steps 5 through 7 if you want to program additional item s on the same list.

9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list.

To place a call using a personal list item, do the following:

1. Go off hook.

■ You hear a dial tone.

2. Do one of the foll owing:

a. Press .

Personal List

b. Dial the desired AD personal list feature access code _____ (this

could be any of three feature access codes).

■ You hear a dial tone.

3. Dial the desired AD list item (1, 2, 3, and so on).

■ You hear a ringback tone.

Automatic Callback 0

The Automatic Callback feature allows you to automatically queue a recall to an extension that is busy, does not answer, or returns a Call Waiting ringback tone. When the queued extension becomes availabl e, a callback is made to your voice terminal.

NOTE:

An Automatic Callback request is autom ati cally cance lled af ter 30 min utes.

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To use the Automatic Call back feature, do the following:

1. After you hear a ringback tone or a busy tone, do one of the following: a. Press , and then press AutCB. b. Press .

■ You hear a confirmation tone.

Auto Callback

2. Go on-hook.

■ When the called telephone becomes available agai n, your tele-

phone rings with priority ringing (a 3-bu rst ringback).

3. Go off-hook.

■ You hear a ringback tone and the call is placed to the number you

originally called.

If you decide that you want to cancel the Automatic Callback request, do one of the following:

1. While on-hook, do one of the following: a. Press , and then press AutCB. b. Press .

Auto Callback

2. Go off-hook and dial the Automatic Callback deactivation feature access

code _____.

Bridging 0

You may have a “bridged” call appearance for someone else’s voice terminal assigned to your voice terminal. When you press this call appearance, it operates as if you were at that person’s voice terminal. You can use this bridged call appearance to answer calls, make calls, or bridge on to an existing call.

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To access the bridged appearance to answer a call, make a call, or bridge on to an existing call, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Press the bridged call appearance button.

■ You hear a dial tone from the bridged call appearance, are con-

nected to an incoming call, or are bridged onto an existing call.

Call Forwarding 0

There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes calls to your voice terminal to be forwarded immediately to a different telephone number. Call Forwarding - Busy/Don’t Answer causes calls to your voice terminal to be forwarded to a different telephone number only if you do not answer or if your line is busy.

SECURITY ALERT:

Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not recommended for use to extend calls to “out of hotel” sites due to the potential for toll fraud. Reliable call disconnect from your local service provider's central switching office may not always be possible, thus, allowin g dial ton e to be returned to the caller and toll fraud to occur.

To forward calls to another telephone number, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Do one of the foll owing: a. Press , and then press CFwrd. b. Press .

Call Fwd

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c. Dial the Call Forwarding - All Calls feature access code _____ or

the Call Forwarding - Busy/Don’t Answer feature access code _____.

■ You hear a dial tone.

3. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4.

■ You hear a dial tone.

4. Dial the telephone number to where the calls will be forwarded.

■ You hear a confirmation tone.

5. Go on-hook.

To cancel either type of Call Forwarding, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Do one of the foll owing:

a. Press , and then press CFwrd.

b. Press .

■ You hear a dial tone. Continue with Step 4.

Call Fwd

■ You hear a confirmation tone. Cont inue wit h Step 4.

c. Dial the Call Forwarding deactivation feat ure a ccess code _____.

■ You hear a dial tone. Continue with Step 3.

3. If your voice terminal is administered with “console” permissions, dial your own extension number.

■ You hear a confirmation tone.

4. Go on-hook.

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