AT&T 8434 User Manual

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555-231-783 Issue 1 March, 1996

8434 Voice Terminal

Quick Reference

Graphics © AT&T 1988

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8434 Voice Terminal Quick Reference 0

This 8434 Voice Terminal Quick Reference shows you how to access the fol-

server

lowing features available on the GuestWorks™

■ Abbreviated Dialing

■ Automatic Callback

■ Bridging

■ Call Forwarding

■ Call Park

■ Call Pickup

■ Conference

■ Consult

■ Directory (Display Feature)

■ Display, Softkeys, and Control Buttons

■ Drop

■ Exit (Display Feature)

■ Hold

■ Inspect (Display Feature)

■ Intercom (A utomatic/Dial)

■ Last Number Dialed (Redial)

■ Leave Word Calling

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■ Manual Exclusion

■ Message Retrieval (Display Feature)

■ Mute

■ Normal (Display Feature)

■ Priority Calling

■ Reset Speakerphone

■ Select Ringing P atter n

■ Self-Test

■ Send All Calls

■ Speaker and Speakerphone

■ Stored Number (Display Feature)

■ Time/Date (Display Feature)

■ Timer (Display Feature)

■ Transfer

■ Volume Control

Conventions 0

The following conventions are used in this document:

■ Buttons you press on the voice terminal are shown as follows:

Speaker

■ When referring to the softkey buttons on the display, those buttons are

shown as CFrwd.

■ The term “dial keypad” refers to the touch-tone keypad where you dial

(enter) telephone number s and feat ure access codes.

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■ The phrase “go off-hook” means that you must lift the handset, or press

Speaker

the button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or press the button.

■ For most of the procedures given in this document, you are instructed to

go off-hook to access the feature. This is not always required, especially when you are cancelling or deactivating a feature using the sof tkeys or the feature buttons.

■ If your voice terminal is an Attendant Backup position, you will have “con-

sole” permissions assigned to your voice terminal. This is done so you can do most of the tasks available from the standard attendant console.

■ You will hear the following call progress tones during normal operation:

— Dial tone — a steady tone you hear when you first select an idle

call appearance.

— Ringback — the normal ringing tone you hear after you dial a

guest room or outside number.

— Busy tone — a slow on-off-on-off tone you hear when the person

you are calling is busy on their telephone.

— Reorder tone — a fast on-off-on-off tone you hear when calling

facilities are not available or out of order.

— Confirmation tone — a three-burst tone you hear after success-

fully using a feature access code.

— Intercept tone — a high-to-low tone you hear when a call or fea-

ture access code is not accepted.

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■ The following table lists the features you can use from your voice termi-

nal. Your system admi nistra tor will give you a list of the feature access codes. Write them into this table.

Feature Feature Access Code

Abbreviated Dialing

Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access

Automatic Callback

Deactivate

Call Forwarding - All Calls Activation Deactivation

Call Forwarding - Busy/Don’t Answer Activation Deactivation

Call Pa rk

Activation

Answer Back Call Pi ckup Last Number Dialed Leave Word Calling

Send a Message

Cancel a Message Priority Calling Send All Calls

Activation

Deactivation

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Abbreviated Dialing 0

The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automa tic dial ing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic diali ng buttons must be activat ed throug h system administrat ion bef ore you can program a phone numb er for that button. Up to three personal lists can be assigned for each voice terminal .

Automatic Dialing Buttons 0

To program an automatic dialing button, do the followin g:

1. On a sheet of paper, write down the phone numbe rs and feature access codes you want to store.

2. Go off-hook.

■ You hear a dial tone.

3. Do one of the foll owing:

a. Press , and then press Prog. b. Press .

Program

c. Dial the AD Program feature access code _____.

■ You hear a dial tone.

4. Press the feature button you wish to program.

■ You hear a dial tone.

5. Dial the phone number or feature access code you want to store (up to 24 digits).

6. Press .

■ You hear a confirmation tone f ollowe d by a dial tone.

7. Go on-hook.

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To place a call using an automatic dialing but ton , do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Press an assigned Automatic Diali ng butt on.

■ You hear a ringback tone.

■ The called number is displayed.

Personal AD Lists 0

To program a personal AD list item, do the following:

1. On a sheet of paper, write down the phone numb e rs and feature access codes you want to store.

2. Go off-hoo k.

■ You hear a dial tone.

3. Do one of the foll owing:

a. Press , and then press Prog. b. Press .

Program

c. Dial the AD Program feature access code _____.

■ You hear a dial tone.

4. Dial the personal list numbe r (1, 2, or 3).

■ You hear a dial tone.

5. Dial the list item (1, 2, 3, and so on).

■ You hear a dial tone.

6. Dial the phone number or feature access code you want to store (up to 24 digits).

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7. Press .

■ You hear a confirmation tone f ollowe d by a dial tone.

8. Repeat Steps 5 through 7 if you want to program additional item s on the same list.

9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list.

To place a call using a personal list item, do the following:

1. Go off hook.

■ You hear a dial tone.

2. Do one of the foll owing:

a. Press .

Personal List

b. Dial the desired AD personal list feature access code _____ (this

could be any of three feature access codes).

■ You hear a dial tone.

3. Dial the desired AD list item (1, 2, 3, and so on).

■ You hear a ringback tone.

Automatic Callback 0

The Automatic Callback feature allows you to automatically queue a recall to an extension that is busy, does not answer, or returns a Call Waiting ringback tone. When the queued extension becomes availabl e, a callback is made to your voice terminal.

NOTE:

An Automatic Callback request is autom ati cally cance lled af ter 30 min utes.

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To use the Automatic Call back feature, do the following:

1. After you hear a ringback tone or a busy tone, do one of the following: a. Press , and then press AutCB. b. Press .

■ You hear a confirmation tone.

Auto Callback

2. Go on-hook.

■ When the called telephone becomes available agai n, your tele-

phone rings with priority ringing (a 3-bu rst ringback).

3. Go off-hook.

■ You hear a ringback tone and the call is placed to the number you

originally called.

If you decide that you want to cancel the Automatic Callback request, do one of the following:

1. While on-hook, do one of the following: a. Press , and then press AutCB. b. Press .

Auto Callback

2. Go off-hook and dial the Automatic Callback deactivation feature access

code _____.

Bridging 0

You may have a “bridged” call appearance for someone else’s voice terminal assigned to your voice terminal. When you press this call appearance, it operates as if you were at that person’s voice terminal. You can use this bridged call appearance to answer calls, make calls, or bridge on to an existing call.

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To access the bridged appearance to answer a call, make a call, or bridge on to an existing call, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Press the bridged call appearance button.

■ You hear a dial tone from the bridged call appearance, are con-

nected to an incoming call, or are bridged onto an existing call.

Call Forwarding 0

There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes calls to your voice terminal to be forwarded immediately to a different telephone number. Call Forwarding - Busy/Don’t Answer causes calls to your voice terminal to be forwarded to a different telephone number only if you do not answer or if your line is busy.

SECURITY ALERT:

Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not recommended for use to extend calls to “out of hotel” sites due to the potential for toll fraud. Reliable call disconnect from your local service provider's central switching office may not always be possible, thus, allowin g dial ton e to be returned to the caller and toll fraud to occur.

To forward calls to another telephone number, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Do one of the foll owing: a. Press , and then press CFwrd. b. Press .

Call Fwd

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c. Dial the Call Forwarding - All Calls feature access code _____ or

the Call Forwarding - Busy/Don’t Answer feature access code _____.

■ You hear a dial tone.

3. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4.

■ You hear a dial tone.

4. Dial the telephone number to where the calls will be forwarded.

■ You hear a confirmation tone.

5. Go on-hook.

To cancel either type of Call Forwarding, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Do one of the foll owing:

a. Press , and then press CFwrd.

b. Press .

■ You hear a dial tone. Continue with Step 4.

Call Fwd

■ You hear a confirmation tone. Cont inue wit h Step 4.

c. Dial the Call Forwarding deactivation feat ure a ccess code _____.

■ You hear a dial tone. Continue with Step 3.

3. If your voice terminal is administered with “console” permissions, dial your own extension number.

■ You hear a confirmation tone.

4. Go on-hook.

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Call Park 0

The Call Park feature allows you to park a call on the server, and then reconnect the call using your voice terminal or a different voice termina l.

To park a call at your extension (for retri eval from any extension), do the following:

1. While active on a call, press .

■ You hear a dial tone.

Transfer

2. Do one of the foll owing: a. Press , and then press CPark. b. Press .

Call Park

c. Dial the Call Park feature access code _____.

■ You hear a confirmation tone.

3. Press again.

Transfer

■ You hear silence.

4. Go on-hook.

To return to a call parked at your extension, do the followi ng:

1. Go off-hook.

■ You hear a dial tone.

2. Do one of the foll owing: a. Press .

Call Park

■ You hear a confirmation tone, and the n you are connected

to the parked call.

b. Dial the Answer Back feature access code _____.

■ You hear a dial tone. Continue with Step 3.

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3. Dial your own extension number.

■ You hear a confirmation tone, and then you are connected to the

parked call.

To retrieve a call parked at a different extension, do the following:

1. Go off-hook.

■ You hear a dial tone.

2. Dial the Answer Back feature access code _____.

■ You hear a dial tone.

3. Dial the extension number of the person that parked the call.

■ You hear a confirmation tone, and then you are connected to the

parked call.

Call Pickup 0

The Call Pickup feature allows you to answer calls intended for other extension numbers within your Call Pickup group. Call Pickup groups are established so that when one member of a group is gone, other members of the group can answer that member's calls. A Call Pickup group usually consists of people who are located in the same area or have similar functions (such as the front office staff).

To answer a call placed to a member of your pickup group when your voice terminal is idle, do the following:

1. Go off-hook.

■ You hear a dial tone.

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2. Do one of the foll owing: a. Press , and then press CPkUp. b. Press .

Call Pickup

c. Dial the Call Pickup feature access code _____.

■ You are connected to the incoming call.

To pick up a call when you are already active on another call, do the following:

1. Press .

Hold

■ The current call is placed on hold, and the green status lamp at

the call appearance flutters.

2. Do one of the foll owing: a. Press , and then press CPkUp. b. Press .

Call Pickup

c. Dial the Call Pickup feature access code _____.

■ You are connected to the incoming call.

Conference 0

The Conference feature allows you to set up a six-party conference call without attendant assistance. You cannot create a conference call when the first party is the attendant.

To establish conference call while on a two-party call, do the following:

1. Press .

Conf

■ The existing call is put on hold and you hear a dial tone.

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2. Dial the number of the new party, and wait for an answer.

■ You can privately discuss the call with the new party at this time. If

you want to establish the confere nce call, continue wit h Step 3. If there is no answer or the line is busy, press the held call appear-

ance button to return to the held call.

3. Press again.

Conf

■ All parties are connected on the conference call.

4. Repeat Steps 1 through 3 to add more parties to the conference ca ll.

To create a conference call when you have a call on hold and you have a second active call, do the following:

1. Press .

Conf

■ The active call goes on hold, and you hear a dial tone.

2. Press the call appearance button of the call originally on hold (th e first call).

■ You are reconnected to your first caller.

3. Press again.

Conf

■ All three parties are now connected in a conference call.

To drop the last party added to a conference call:

1. Press .

Drop

■ The last party added to the conference call is dropped from the

call.

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Consult 0

In a hotel front office, you may be required to answer calls for other coworkers. If so, calls intended for those coworkers may be redirected to you by the Call Coverage feature. These calls can be answered the same as any other call. During the call, you may need to leave a message for your coworker or consult with them about the call.

To leave a message for a coworker to call the original caller's extension, do the following:

1. Press the button while connected to the call.

■ You hear a confirmation tone.

Cover Callback

To talk privately with a coworker after answering a redirected call, do the following:

1. Press .

Transfer

■ The call is placed on hold, and you hear a dial tone.

2. Do one of the foll owing: a. Press , and then press Cnslt. b. Press .

Consult

c. Dial your coworker’s extension.

■ You hear a ringback tone.

■ The call rings at your coworker’s extension with priority ringing.

3. You can privately discuss the call. If your coworker is not available, press

the held call appearance to reconnect the call.

4. Do one of the foll owing: a. Press to transfer the call to your coworker. b. Press to create a conference call.

Transfer

Conf

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Directory (Display Feature) 0

You can search the server’s names directory from your voice terminal and place calls to coworkers or guests after displaying their name.

To search the directory for a name, do the following:

1. Do one of the foll owing: a. Press , and then press Dir. b. Press .

Display, Softkeys, and Control Buttons 0

Entering Softkey M ode and Viewing the Thr ee Feature Option Screens 0

There are three separate feature option screens. Each of these screens allows you to select from five different features for a total of 15 features. There are more than 15 features available from the server; ask your system administrat or to give you the features you need most.

You can enter the Softkey Mod e by pressing the display opti on button label ed

. The following is an example of a feature option screen:

CFrwd LWC CnLWC TmDay PCall

The top line of each feature option screen shows you the status of each of the features. An arrow appears above the feature name or abbreviat ion if the feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automat ic Callback feature is active.

The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviatio n. For example, on the feature option screen shown previously, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to

Issue 1 March 1996 19

cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of features, press the display control butto n labeled

Next >

; to see the previous set, press the display control button labeled

< Prev Next > < Prev

. Press or until the feature you want to use appears

on the display.

Using the Softkeys to Activate a Feature 0

To access a feature with the softkeys (Priority Callin g is used in this example), do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Press .

3. Press .

Next >

4. Press PCall, and then dial the extension.

■ The display shows the following:

CFrwd LWC CnLWC TmDay PCall

When both parties hang up from the call, the arrow above PCall disappears.

5. P re ss to exit from the sof tkey m o de.

Exit

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Other Softkey F eatur es That May Be On Your Display 0

The following table lists all t he softke y feature s that may be administered for your voice terminal:

Abbreviation Feature

AD Abbreviated Dial ing but ton AutCB Automatic Call back CFrwd Call Forwarding - All Calls

CnLWC Leave Word Calling - Cancel a Message

Cnslt Consult

CPark Call Park

CPkUp Call Pickup

Dir Names Directory

Excl Manual Exclusion

HFAns Internal Auto Answer

IAuto Automatic In tercom

IDial Dial Intercom

Inspt Inspect

Last Last Number Dialed LWC Leave Word Calling - Send a Message Mark Mark funct ion for A bbreviat ed Diali ng

Pause Pause function for Abbreviated Dialing

PCall Priority Calling

Prog Program function for Abbreviated Dialing

RngOf Ringer Cutoff

SAC Send All Calls

SFunc Special function for Abbreviated Dialing

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Abbreviation Feature

Spres Suppress for Abbreviated Diali ng

Stop Stop/i ndef init e wait for Abb revi ate d Dialing

Timer Call duration timer

TmDay Display date and time

View View stored number

Wait Wa it function for Abbreviat ed Dialin g

Drop 0

The Drop feature allows you to disconnect the current call with one push of a button.

To drop the current call, do the following:

1. Press .

Drop

■ You hear a dial tone.

Exit (Display Feature) 0

To exit any display feature and return to normal displ ay, do the f ollowi ng:

1. Press .

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Exit

Hold 0

The Hold feature allows you to put your current call on hold while you answer another call, make a call, or perform some other task.

To place a call on hold, do the following:

1. Press .

Hold

■ The current call is placed on hold.

■ The green status lamp at the call appearance flutters.

To place a call on hold and answer a new call, do the following:

1. Press .

Hold

■ The current call is placed on hold.

■ The green status lamp at the call appearance flutters.

■ The display goes blank

2. Pre ss the call appearance but ton of the incoming call.

■ You are connected to the incoming call.

To return to a held call, do the following:

1. Pre ss the call appearance but ton of the held call.

■ You are reconnected to the held call.

■ The display shows the caller information.

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Inspect (Display Feature) 0

The Inspect feature allows you to see the names and phone numbers of calls you have on hold without reconnecting to the call.

To see who is on hold, do the following:

1. Do one of the following: a. Press , and then press Inspt. b. Press .

Inspect

2. Pre ss the call appearance but ton of the held call.

■ The call information is displayed.

3. To ret urn to the held call, press , and then press the call appear-

Exit

ance button of the held call.

■ You are connected to the held call.

Intercom (Automatic/Dial) 0

The Intercom feature allo ws you to call coworkers by pressing one button or a special access code.

To make a call to your predetermined Automa tic Intercom partner, do the following:

1. Do one of the following: a. Press , and then press IAuto. b. Press .

■ You hear a ringback tone.

IcomAuto

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To dial a call to a member of your Dial Intercom group, do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press IDial. b. Press .

■ You hear a dial tone.

IcomDial

3. Dial your group me mber's 1- or 2-digit code.

■ You hear a ringback tone.

To answer an intercom call, do the following:

1. Go off-hoo k.

■ You are connected to the call.

Last Number Dialed (Redial) 0

The Last Number Dialed (Redial ) feature allows you to redial the last number you dialed.

To use Last Number Dialed, do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press Last. b. Press .

Last Dialed

c. Dial t he Last Number Dialed f eat ure access code _____.

■ A call is placed to the last number you dialed.

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Leave Word Calling 0

The Leave Word Calling (LWC) feature allows you to leave a standard “call me back” message to other users on the server. When a message is created, the user’s message waiting lamp goes on.

To leave a message after dialing an extension (when your call is not answered, you hear a coverage tone or a busy tone, or you have been put on hold), do the following:

1. Do one of the following: a. Press , and then press LWC. b. Press .

■ You hear a confirmation tone.

■ The message waiting lam p at the called extension goes on.

LWC

2. Go on-hook.

To leave a message without ringing an extension, do the followi ng:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press LWC. b. Press .

LWC

c. Dial t he Leave Word Calling - Send a Message featu re access

code _____.

■ You hear a dial tone.

3. Dial the extensio n for which you want to leave a message.

■ You hear a confirmation tone.

4. Go on-hook.

26 Issue 1 March 1996

To cancel a Leave Word Calling message:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press CnLWC.

b. Dial the Leave Word Calli ng - Cancel a Messag e feature ac cess

code _____.

■ You hear a dial tone.

3. Dial the extensio n for which you left a message.

■ You hear a confirmation tone.

■ Your Leave Word Calling Message is canceled.

4. Go on-hook.

Manual Exclusion 0

The Manual Exclusion feature prevents other voice terminal users from bridging on to your call. This feature operates for one call and is then cancelled.

To use this feature, do the following:

1. Whil e active on a call, do one of the following: a. Press , and then press Excl. b. Press .

2. To cancel M anual Ex clusion, do one of the followi ng:

Excl

a. Press , and then press Excl. b. Press .

Excl

c. Go on-hook.

Issue 1 March 1996 27

Message Retrieval (Display Feature) 0

The Message Retrieval feature allows you to retrieve your messages. If your server uses a voice mail system, you must follow local procedures to access those messages.

To view your messages when your message light is on, do the following:

1. Press .

2. Press t o see each mes sage.

Msg Rtrv

■ The display shows that you have messages.

■ The display shows the name and number of each person that left

a message.

3. Pre ss or to return to the normal operating mode.

Exit Normal Mode

To return a call to the message sender, do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Press while the message is displayed.

Call

■ You hear a ringback tone.

To delete the displayed mes sage, do the foll owing:

1. Press .

2. Pre ss or to return to the normal operating mode.

Delete

■ The message is deleted.

Exit Normal Mode

To view a coworker's messages (can be during call with coworker), do the following:

1. Press .

Cov Msg Rtrv

■ The display requests you to enter your coworker’s extension.

28 Issue 1 March 1996

2. Dial your coworker’s extension.

■ Their name is displayed.

3. Press .

4. Press to see each message.

■ Their first message is displayed.

■ The display shows the name and number of each person that left

a message.

5. Pre ss or to return to the normal operating mode.

Exit Normal Mode

To return a call for a coworker to the displayed extension (while on a call with a coworker), do the f ollowi ng:

1. Press .

2. Press while the message is displayed.

3. Press .

Transfer

■ Your coworker is put on hold.

■ You hear a dial tone.

Call

■ You hear a ringback tone.

Transfer

■ Your coworker is connected to the ringing call.

Mute 0

The Mute feature allows you to turn off the microphone on the hand set and the speakerphone. This prevents other parties on the call from hearing you.

To turn on the Mute button , do the followi ng:

1. P re ss the button.

■ The red lamp next to the button goes on.

■ The other parties on the call cannot hear you talking.

Mute

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2. When you are ready to resume the conversation, press the button.

Mute

■ The red lamp next to the button goes off.

■ The other parties on the call can hear you talking.

Mute

Normal (Display Feature) 0

To exit any display feature and return to normal displ ay, do the f ollowi ng:

1. Press .

Exit

Priority Calling 0

The Priority Calling feature allows you to ring another voice terminal with special three-burst ringing (this ringing pattern will vary for some voice terminals). This identifies the call as important, and the call should be answere d immedia tely.

To place a priority call, do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press PCall.

b. Press . c. Dial t he Priority Calling feature a ccess code _____.

■ You hear a dial tone.

3. Dial the extension number.

■ You hear a ringback tone.

■ The call rings at the extension with priority ringing.

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Priority

To change a regular call into a priority call (when you hear a busy tone or a ringback tone), do the following:

1. Do one of the following: a. Press , and then press PCall. b. Press .

■ You continue to hear ringback tone.

■ The ringing at the called extension changes to priority ri nging.

Priority

Reset Speakerphone 0

You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphon e feature for the following reasons:

■ When you move your voice terminal to another location (even in the

same room).

■ Whenever the red light next to is fluttering.

NOTE:

You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call. Your speakerphone will adjust itsel f to normal for that call (no tones w ill be heard). If there has been an interruption in power (such as the system has just been powered up, or you have connected the voice terminal at anoth er locatio n), the light next to flutters until you reset the speakerphone.

Speaker

To adjust the speakerphone, do the following:

1. While on-hook, press .

2. Press .

Speaker

■ The speakerphone resets.

Shift

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Select Ringing Pattern 0

You can select one of eight differen t ringing patterns for incoming calls. When there are several users in the same seating area, you can select a distinct ringing pattern so you can recognize when your voice terminal is ringing.

To select a ringing pattern, do the followin g:

1. Whil e on-hook, press , and then press .

■ The current ringing pattern rings repeat edly.

■ The lamp flashes.

■ The display shows the current ringing pattern numbe r:

Shift

Hold

SELECT RING PATTERN: 5

2. Press repeatedly to step through the rest of the ringing patterns.

Hold

3. When you hear the ringing pattern you want to use, press .

■ You hear two beeps which indicates tha t the change was

accepted.

Self-Test 0

To test the lamps on your voice terminal, do the following :

1. Pre ss and hold .

■ The lamps on the left side go on followed by the lamps on the right

side.

Test

Shift

2. Release to end the test.

■ All the lamps go off, except for the lamp, which stays green

Test

for a few seconds.

32 Issue 1 March 1996

Test

Send All Calls 0

The Send All Calls feature immediat ely redirect s your calls to your predefined Call Coverage path. You can use this feature when you do not want to be disturbed. If a coverage path is not administered, this feature does not work.

To use Send All Calls, do the foll owing:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press SAC. b. Press .

Send All Calls

c. Dial t he Send All Calls activat ion fea ture access code _____.

■ You hear a confirmation tone.

3. Go on-hook.

To cancel Send All Calls, do the following:

1. Go off-hoo k.

■ You hear a dial tone.

2. Do one of the following: a. Press , and then press SAC. b. Press .

Send All Calls

c. Dial t he Send All Calls deactivat ion f eature access code _____.

■ You hear a confirmation tone.

3. Go on-hook.

Issue 1 March 1996 33

Speaker and Speakerphone 0

Your voice terminal is equipped with a speakerphone that can be configured in a speak-and-listen mode or in a listen-only mode. If your voice terminal is configured for speak-and-listen, you can use it for all calls and features. If your voice terminal is configured for a listen-only, you can use it to access features or to listen to messages, but you must use the handset when talking on a call.

To use the speaker/speakerphone, do the following:

1. Press .

Speaker

■ You hear a dial tone.

■ If your voice terminal has a listen-only speaker, the lamp

Mute

goes on to remind you that the speaker is in the listen-only mode.

2. P lace a call or access a feature.

To turn off the speaker/speakerphone and use the handse t, do the following:

1. Pi c k up the handset.

■ The speaker/speakerphone shuts off and the call goes through

the handset.

2. Cont inue wit h your call.

To change from the handset to the speaker/speakerphone, do the following:

1. Press .

Speaker

■ The speaker/speakerphone comes on and the call goes through

the speaker/speakerphone.

2. Hang up the handset.

To end a call while using the speaker/speakerphone, do the following:

1. Press .

Speaker

34 Issue 1 March 1996

Stored Number (Display Feature) 0

The Stored Number feature allows you to view the number stored on an Abbreviated Dialing button.

To view a number stored on an AD button, do the following:

1. Do one of the following: a. Press , and then press View. b. Press .

Stored

2. Pre ss the Abbreviated Dial ing but ton you wish to view.

■ The display shows the stored number.

3. To view another stored but ton, repeat Step 2.

4. To ret urn to the norm al displa y, press .

Exit

To see the number stored as a list item, do the following:

1. Do one of the following: a. Press , and then press View. b. Press .

Stored

2. Do one of the following: a. Press .

Personal List

b. Dial the desired AD personal list feature access code ___ __ (this

could be any of three feature access codes).

3. Dial the sel ected list item (1, 2, 3...).

■ The display shows the stored number.

4. To ret urn to the norm al displa y, press .

Exit

Issue 1 March 1996 35

To see the number you last dialed, do the following :

1. Do one of the following: a. Press , and then press View. b. Press .

Stored

2. Do one of the following: a. Press , and then press Last. b. Press .

Last Dialed

c. Dial t he Last Number Dialed f eat ure access code _____.

■ The last number you dialed is displayed.

Time/Date (Display Feature) 0

The Time/Dat e feature all ows you to view the curren t date and time of day. To see the date and time, do the followi ng:

1. Do one of the following: a. Press , and then press TmDay. b. Press .

■ The date and time are displayed for 5 seconds.

Date/Time

36 Issue 1 March 1996

Timer (Display Feature) 0

The Timer feature allows yo u to keep track of a call with a timer on the display. To start or stop the timer, do the followi ng:

1. Do one of the following: a. Press , and then press Timer. b. Press .

■ The timer either starts or stops.

Timer

Transfer 0

The Transfer feature all ows you to transfer calls from your voice terminal to a coworker or to a hotel guest. You cannot transfer a call from the attendant to a coworker or hotel guest.

SECURITY ALERT:

Social Engineering — “Social Engin eering” is a con game that hackers frequently use. It is sometimes referred to as “Operator Deceit.” The success of this con requires gullibility or laxity on the part of the operator or employee, of which the hacker takes full advantage. For example, hackers call an employee, claim to have the wrong extension number, and ask to be transferred back to the operator. To the operato r, the call appears to be an internal call. The hacker then asks for an outside line. Often, because operators are not trained about toll fraud, they will connect the hacker to an outside line. Another example of social engineering is when a hacker calls the operator and pretends to be a telephone maint enance repair person. They make statements such as: “This is AT&T testing your lines. Please transfer me to 900 or 9#,” or “I need to verify your DID number range.” An untrained operator may provide the requested transfer or informati on, giving the hacker more ammunition with which to crack your system.

Issue 1 March 1996 37

To transfer the current call, do the following:

Volume

RINGER L>>>>>> H

1. Press .

Transfer

■ The call is placed on hold.

■ You hear a dial tone.

2. Dial the n umber to which the call is to be transferred.

■ You hear a ringback tone.

3. Rem ain on the line and announce the call; if there is no answer or the line is busy, return to the held call by pressing the held call appearance button.

4. Press again.

Transfer

■ The call is transferred.

5. Go on-hook.

Volume Control 0

The volume control on your voice terminal can be adjusted to eight different volume levels for the ringer, the speaker, and the handset. This is done by pressing the button when a call is ringing, when using the speaker, or when using the handset. Pressing the right side of the button increases the volume, and pressing the left side of the button decreases the volume. As you adjust the volume, the display shows the volume setting for the device you are adjusting:

Volume

38 Issue 1 March 1996

AT&T 8434 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Conventions 0

Abbreviated Dialing 0

Automatic Dialing Buttons 0

Personal AD Lists 0

Automatic Callback 0

Bridging 0

Call Forwarding 0

Call Park

Call Pickup 0

Conference 0

Consult

Directory (Display Feature) 0

Display, Softkeys, and Control Buttons 0

Using the Softkeys to Activate a Feature 0

Drop

Exit (Display Feature) 0

Hold

Inspect (Display Feature) 0

Intercom (Automatic/Dial) 0

Last Number Dialed (Redial) 0

Leave Word Calling 0

Manual Exclusion 0

Message Retrieval (Display Feature) 0

Mute

Normal (Display Feature) 0

Priority Calling 0

Reset Speakerphone 0

Select Ringing Pattern 0

Self-Test 0

Send All Calls

Speaker and Speakerphone 0

Stored Number (Display Feature) 0

Time/Date (Display Feature) 0

Timer (Display Feature) 0

Transfer 0

Volume Control 0