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Smart-UPS
Warning
Heavy
Note
TM
RT External Battery Pack
SURTA48XLBP/SURTA48XLBPJ
Introduction
About this Manual
The APC™ by Schneider Electric Smart-UPS™ RT external battery pack (SURTA48XLBP or
SURTA48XLBPJ) connects to the APC by Schneider Electric Smart-UPS RT uninterruptible power
supply (SURTA1500XL and SURTA2000XL, or SURTA1500XLJ). Together these units provide
extended protection against blackouts, brownouts, sags and surges reaching your computers, servers,
and other sensitive electronic equipment.
Illustrations are representative. Your configuration, including components and optional APC by
Schneider Electric equipment, may be different from the models shown in this manual. The user
manual is accessible from the supplied CD and the APC by Schneider Electric web site,
www.apc.com.
Contact Information
Refer to www.apc.com to contact APC by Schneider Electric or for additional information about this
product.
Safety Information
Read the Safety Guide before yo u begin the installation, o perate the battery p ack,
or perform equipment maintenance. Failure to comply with safety instructions
could result in bodily injury or equipment damage.
T o lighten the load, remove battery modules before installing equipment, or when
transporting the equipment to another location.
The equipment is heavy. Two people are required to lift the UPS or battery pack.
Select a location sturdy enough to handle the weight of the equipment.
The battery pack is shipped with the battery modules installed. Battery modules are
shipped DISCONNECTED to be in compliance with U.S. Department of
Transportation (DOT) regulations.
Unpacking and Equipment Placement
1. Unpack the equipment. The packaging is recyclable; save it for reuse or dispose of it properly.
2. Inspect the equipment upon receipt. Notify the carrier and dealer if there is damage.
3. Check the package contents:
– the battery pack and front bezel
– a literature kit containing user manual, two clips, two stabilizing foot extensions with
hardware, product documentation, warranty documentation, and safety information.
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4. Place the battery pack where it will be used.
2.5
cm
2.5
cm
40°C
104°F
0%
– Ensure that air vents on the front and rear of the unit are not blocked.
– Do not operate the battery pack where there is excessive dust or the temperature or humidity
are outside the specified limits.
95%
Pre-installation Procedure
1. Once the battery pack is at the installation site, remove the top cover and battery modules
to lighten the load and prepare the battery pack to be installed in a tower or rack mount
configuration.
2. To disengage the battery from the chassis, push the battery tabs inward.
3. Go to the installation procedures to install the UPS and battery pack as a tower (page 3) or in a
rack-mount (page 5) configuration.
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Tower Installation
Caut ion
Note
x2
x2
x4
x2
When installing the UPS and battery pack(s) as a tower configuration, they must
be joined together with stabilizing feet and clips. Failure to comply to this
instruction may result in bodily injury or equipment damage.
When installing the UPS and battery pack(s) as a tower configuration, battery pack(s)
must be installed to the right of the UPS when facing the front of the UPS. Failure to
follow this instruction could result in cabling shortage.
1. Complete this step if this is a new installation of the UPS with battery pack(s).
a. Place the UPS on its side to remove the battery. To remove the battery, refer to the “Battery
Replacement Instructions” procedure in the UPS user manual.
b.Remove the stabilizing feet and top cover . Retain removed components for reuse.
c. Join the equipment together as shown.
• Assemble the stabilizing feet and foot extensions .
• Place the UPS on top of the battery pack.
• Attach the stabilizing feet , clips , and top covers .
Tower Installation
d.Place the equipment in an upright position.
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x2
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2. Complete this step if adding battery pack(s) to an existing tower system.
x2
x2
x2
x2
a. Turn Off the UPS and disconnect all equipment. Refer to the UPS user manual for instructions.
b.Remove bezels, battery covers, and battery modules from all previously installed equipment.
For additional instructions, refer to the UPS user manual and “T ransporting t he Battery Pack to
Another Location” on page 10.
c. Remove the feet from the last battery pack .
d.Attach and mount the feet to the new battery pack(s) as shown.
e. Attach new ba ttery pack(s) to th e existing assembly by joining the two assemblies and
securing screws in the foot extensions .
f. Remove the top covers as shown. Install clips between the chassis, then install the top
covers.
x2
3. Go to “Battery Pack and UPS Connection Procedure” on page 7 to:
– Connect the TVSS ground wire.
– Connect the UPS to the battery pack.
– Connect battery packs to one another.
4. To complete the installation:
a. Install and connect the UPS battery module.
b.Install the UPS battery cover and bezel .
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Rack-Mount Installation
Caut ion
x2
x2
c. Install and connect the battery pack battery modules.
d.Install the battery pack covers and bezel .
5. Go to “Terminal Mode Configuration” on page 9 to configure the UPS to recognize the battery
pack(s).
Rack-Mount Installation
1. Complete this step if this is a new installation of the UPS with battery pack(s).
a. Place the UPS on its side to remove the battery. To remove the battery, refer to the “Battery
Replacement Instructions” procedure in the UPS user manual.
b.Remove the stabilizing feet and top cover . Retain removed components for reuse.
2. Complete this step if adding battery pack(s) to an existing rack-mount system.
Before removing th e UPS from the rack: ensur e that the UPS is NOT connected
to utility or battery power circuits; the UPS is turned OFF, and equipment is
disconnected from the UPS.
a. W hen installing battery pack(s), ensure that the UPS is installed directly above the battery
pack(s).
b.If removal of the UPS is required, refer to “Transporting the UPS to Another Location”
procedure in the UPS user manual.
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3. Install the battery pack(s) and the UPS in the rack.
Note
The UPS must be installed ABOVE the battery pack(s) when in a rack. Failure to
follow this instruction could result in cabling shortage.
a. Refer to the installation sheet contained in the SURTRK rail box for instructions on how to
install the cleats, rack-mount brackets, and labels on the UPS and battery pack(s).
b.Refer to the installation sheet contained in the SURTRK rail box for instructions on how to
install the battery pack and UPS rails and chassis in the rack.
• I nstall the battery pack rails in the lowest available u-space in the rack.
• Install the UPS directly above the battery pack(s) .
4. Go to “Battery Pack and UPS Connection Procedure” on page 7 to:
– Connect the TVSS ground wire.
– Connect the UPS to the battery pack.
– Connect battery packs to one another.
5. To complete the installation:
a. Install and connect the UPS and battery pack battery modules.
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Battery Pack and UPS Con nection Procedure
Caut ion
b.Install the UPS and battery pack battery covers and bezels .
6. Go to “Terminal Mode Configuration” on page 9 to configure the UPS to recognize the battery
pack(s).
Battery Pack and UPS Connection Procedure
The battery pack is equipped with the following connectors. Refer to the UPS user manual for UPS
connector types and definitions.
Connectors Type Description
TVSS screw The UPS and battery pack features a Transient Voltage Surge
battery pack
connector
suppression (TVSS) screw located on the rear panel, for connecting the
ground cable on surge suppression devices such as telephone and
network line prote ct ors .
OTE:Prior to connecting the ground ing cable, turn off the UPS and
N
disconnect it from the utility power outlet.
Smart-UPS RT battery packs provide extended run-time during power
outages. A maximum of 10 battery packs can be used with the UPS.
OTE:See the APC by Schneider Electric web site, www.apc.com
N
for information on the battery pack, SURTA48XLBP or
SURTA48XLBPJ.
Prior to connecting the grounding cable, ensure that the UPS is NOT connected to
utility or battery power circuits. See the UPS user manual for additional
instructions.
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1. Connect the green/yellow ground wire(s) to the TVSS screw locations between the UPS
V
V
V
V
V
V
and battery pack, or between battery packs as shown.
T
T
GND
SS
GND
SS
T
GND
SS
2. To connect the battery pack to the UPS and to connect battery packs to one another:
a. Remove the UPS battery connector plate .
b.Insert the adjacent battery pack connector cable plug into the connector receptacle
on the UPS.
c. If applicable, insert the battery pack connector cable plug into the connector receptacle
on the adjacent battery pack.
T
T
GND
SS
GND
SS
T
GND
SS
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Terminal Mode Configurat ion
Note
Terminal Mode Configuration
This configuration affects the accuracy of the runtime calculations that the UPS performs while
running on battery power.
Settings are made through supplied PowerChute
Terminal mode can only be used with the serial cable provided with the UPS. If using
a USB cable, disconnect the USB cable from the UPS, and connect the serial cable to
the UPS before using the terminal program.
Shown below is an example of how to use terminal mode to configure the number of battery packs.
1. Exit the PowerChute Business Edition software.
a. From the windows PC desktop, select STAR T => Settings => Control Panel => Administrative
Tools => Services.
b.Select APC by Schneider Electric PCBE Server and APC by Schneider Electric PCBE Agent.
Right click the mouse and select Stop.
2. Open a terminal program. Example: HyperTerminal
From the computer desktop, select START => Programs => Accessories => Communication
=> HyperTerminal.
3. Double-click the HyperTerminal icon.
a. Fo llow the prompts to choose a name and select an icon. Disregard the message, “...must
install a modem,” if it is displayed. Click OK.
b.Select the COM port that is connected to the UPS. The port settings are:
• Bits per second - 2400
• data - bits 8
• parity - none
• stop bit - 1
• flow control - none
c. Press Enter.
4. Once the terminal window is open, follow these steps to set the number of battery packs
(SURTA48XLBP or SURTA48XLBPJ):
a. Press Enter to initiate terminal mode. Follow the prompts.
b.Press 1 to modify UPS settings. Press e (or E) to modify the number of battery packs.
c. En ter the numb er of battery packs, in cluding the in ternal UPS battery (Number of packs:
1 = internal UPS battery, 2 = one SURTA48XLBP or SURTA48XLBPJ, 3 = two
SURTA48XLBP or SURTA48XLBPJ, etc.)
d.Press Enter.
e. Follow the prompts.
5. Exit the terminal program.
™
Business Edition or Terminal Mode.
Operation and Troubleshooting
Refer to the “Operation” section in the UPS user manu al for instructions on how to operate the UPS
and battery pack.
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Refer to the “Troubleshooting” section in the UPS user manual to solve minor battery pack or UPS
Caut i on
Pb
V
V
V
installation and operation problems. Refer to www.apc.com with complex battery pack or UPS
problems.
Storage, and Transport
Storage
Store the battery pack covered in a cool, dry location with the battery modules fully charged.
At 5° to 113° F (–15° to 45° C), charge the battery modules every six months.
To Install a Replacement Battery
This battery pack has easy to replace, hot swappable battery modules. Replacement is a safe
procedure, isolated from electrical hazards. You may leave the UPS and connected equipment on
during the replacement procedure.
Once the battery modules are disconnected, the connected equipment is not
protected from power outages.
Refer to the appropriate replacement battery user m anual fo r battery installation instru ctions. See your
dealer or contact APC by Schneider Electric at www.apc.com for information on replacement battery
modules.
Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC by
Schneider Electric in the replacement battery packing material.
Pb
Transporting the Battery Pack to Another Location
Perform these steps before transporting the battery pack to another location.
1. Disconnect the green/yellow ground wire attached to the battery pack to be transported.
2. Disconnect the battery pack connector cable plug from the connector receptacle(s) .
T
T
GND
SS
GND
SS
T
GND
SS
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Storage, and Transport
3. To lighten the load, remove the battery modules before transporting the battery pack to another
location.
a. Remove the bezel and battery covers .
b.Disconnect and remove the battery modules.
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Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the
APC by Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The
model and serial numbers are located on the rear panel of the unit and are
available through the LCD display on select models.
b. Call Customer Support and a technician will attempt to solve the problem
over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the
by Schneider Electric
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
web site, www.apc.com for country specific instructions.
APC
a. Note: When shipping within the United States, or to the United States
always DISCONNECT ONE UPS BATTERY before shipping in
compliance with U.S. Department of Transportation (DOT) and IATA
regulations. The internal batteries may remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all units
utilize XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
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Limited Factory Warranty
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its produ ct s to be free from defects in materials and workm a nshi p for a period
of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairi ng or replacing, at its own
sole option, any such defec ti ve products. Repair or replace ment of a defective produc t or part s the re of does not extend the original
warranty period.
This warranty applies only t o the ori ginal purchaser who must have properly registered the product within 10 days of purchase.
Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not
exist or was caused by end user or any third perso n mi suse , negl igence, improper installation, te stin g, ope rat io n or use of the
product contrary to SEIT recom m e ndations or specifications. Furthe r, SEIT sha ll not be liable for defects resulting from: 1)
unauthorized atte mpts to repair or modify the product, 2) incorrect or inad e quate electrical voltage or connection, 3) inappropriate
on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under
this warranty for any product where the serial number has be en altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF
LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR
SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE LIABILITY
AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES
EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY
FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,
SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR
TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR
ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH
OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION
OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorizatio n (RMA) number from customer support.
Customers with warranty claims issu es m ay access the SEIT worldwide customer sup port net w ork through the APC web site:
www.apc.com
obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be
accompanied by a brief desc ription of the problem encountered and proof of date and place of purchase.
. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to
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APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no
charge in any of the following ways:
• Visit the APC by Schneider Electric web site, w ww.apc.com to access documents in the
APC Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electr ic web sit e for sp ecifi c cou ntrie s, each of
which provides customer support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact
information.
– Fo r information on how to obtain loc al customer sup port, contact the APC by Schneider
Electric representative or other distributor from whom you purchased your APC by
Schneider Electric product.
© 2015 APC by Schneider Electric. APC, the APC logo, Smart-UPS, and PowerChute are owned by Schnei der
Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their respective owners
990-1857A 03/2015
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