Operation Manual
Smart-UPS™ C
Uninterruptible Power Supply
1000/1500 VA Tower
120/230 Vac
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Product Description
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). It
provides protection for electronic equipment from AC power blackouts, br ownouts, sags, and surges, small AC
fluctuations and large disturbances. The UPS also provides ba ttery backup power for connected equipment until
AC power returns to safe level s or the batteries are fully dis charged.
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• This UPS is intended for indoor use only.
• Do not operate this UPS in dire ct sunlight, in contact with fluids, or where there is excessive dust
or humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for pr oper ventilation.
• The battery typically lasts for two to five years. Environmental factors impact battery life.
Elevated ambient temperatures, poor quality AC power, and frequent short duration discharges
will shorten battery lif e.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension
cords.
Specifications
For additional specifications, refer to the APC Web site at www.apc.com.
Operating 0° to 40° C (32° to 104° F)
Temperature
Maximum
Elevation
Humidity
Battery Type Maintenance free, sealed lead acid
Storage -15° to 45° C (5° to 1 13° F)
charge UPS batte r y eve r y si x months
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
0% to 95% relative humidi ty,
non-condensing
0° to 40° C (32° to 104° F)
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 1
Product Overview
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Front view
Display interface
1
Bezel
2
Battery
3
Internal ba ttery connector cables
4
Rear
views
120 Vac 230 Vac
1 USB Port
2 Serial data port
3 Battery connector
4 Circuit breaker
5 UPS input
6 Outlets
7 Ground screw
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Installation
For UPS installation information, refer to the Installation Guide for the Smart-UPS C 1000/1500 VA
tower included with the UPS.
The Installati on Guide is also availab le on the Documentation CD incl uded with the UPS and on the
APC Web site, www.a pc.com.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower2
Operation
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Note: The UPS will charge to 90% capacity in the first thre e hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.
1. Connect equipment to the UPS.
2. Connect the UPS to a two-pole, thre e-wire, grounded source.
Connect equipment to the UPS
USB port: Connect to a computer to use power management software.
Serial port: Connect a serial port cabl e (not supplied) to use power manag em ent software.
Ground Screw: Connect the ground leads on transient voltage de vices to the chassis ground screw(s),
located on the rear pa nel of the UPS.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 3
Power saving LCD screen
The display interface can be configured to remain continuousl y illuminated or to extinguish after a period of
inactivity to save electricity.
1. Continuous Illumina tion Mo de: Press and hold the
DISPLAY button for two seconds. Th e display will
illuminate and the UPS will beep to confirm Continuous Illumination mode is activated.
2. Power Saving mode: Press and hold the
DISPLAY button for two se conds . The di splay wil l ex tinguis h and
the UPS will beep to confirm Power Saving mode is enabled. While in Power Saving mode, the display
will illuminate when a button is pressed. The display will extinguish after 60 seconds of inactivity.
Sensitivity adjustment settings
The UPS detects an d rea cts to line voltage distortions by transferring to battery backup power to protect connected
equipment. In situations where either the UPS or the connected equipment is too sensitive for the input voltage
level it is necessary to adjust the transfer voltage.
1. Connect the UPS to a AC power source. Be sure the UPS is turne d off.
2. Press and hold the
the UP S is in Program mode.
3. Press
the POWER button again to scroll through the menu options. The UPS will beep to conf irm the
selection.
When the UPS is in Sensitivity Configuration mode, the Sensitivity bar graph icons display the sensitivity level
setti n g. Se e th e exa m p l es h er e as a ref erence.
Low sensiti vit y Medium sensitivity High sensitivity (Default)
1000/1500 VA 120 Vac: 97-136 Vac 1000/1500 VA 120 Vac: 103-133 Vac 1000/1500 VA 120 Vac: 106-130 Vac
1000/1500 VA 230 Vac: 196-265 Vac 1000/1500 VA 230 Vac: 204-257 Vac 1000/1500 VA 230 Vac: 208-253 Vac
Use this setting with equipment
that is less s ens itive to fluctuations in
voltage or waveform distortions.
POWER button for six seconds. The load capacity bar will flash on and off, to indicate
Use this setting under normal
operating condit ions.
Use this setting when connected
equipment is sensitive to any minor
fluctuations in voltage or waveform
distortions.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower4
Status Indicators
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Display panel features
1000/1500 VA 120 Vac 1000/1500 VA 230 Vac
On Line/On Battery LED
1
POWER ON/OFF button
2
Site Wiring/System Faul t LED
3
Note: Refer to Feature Reference Guide on page 8 in this manual for a detailed description of
the front pane l buttons and icons.
LED status indicators
Status LED
Power On
The UPS is supplying AC power to
connecte d equipment.
On Battery
The UPS is suppl ying battery power
from the internal battery.
System Fault
The UPS detects an internal system
fault.
Site Wiring Fault
A building wiring fault has occurred.
Do not operat e the UPS. Contact a
qualif ied electrical pe rson to correct the
building wiring fault.
4
5
6
The On Line/On Battery LED
illuminates green.
The On Line/On Battery LED
illuminates amber.
System Fault LED
illuminates red.
Site Wiring Fault
LED flashes red.
Display interface
DISPLAY button
MUTE butt o n
Audible
Indicat o r On Audibl e I nd i ca to r Terminat es
None N/A
The UPS beeps
4 times every 30
seconds.
Constant tone The alarm stops when the P
None N/A
The beepi ng stops whe n A C power
is restored or the M
pressed for 0.2 seconds.
N/OFF button is pressed for 2
O
seconds. This creates a Fault
Reset.
UTE button is
OWER
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 5
LCD status indicators
Status LCD Icon Audible Alarms Audible Alarm Term inates
On Battery
The UPS is supplying battery
power to the connected
equipment.
AC Power Overload
An overloa d condition has
occurre d wh il e the UPS is
opera t i ng on AC pow e r.
Battery Power Overload
An overloa d condition has
occurre d wh il e the UPS is
opera ting on batter y po w er.
Low Battery
The UPS is supplying battery
power to the connected
equipmen t and the bat tery is ne ar
a total di sc h arg e state.
Beeps 4 times every 30 seconds. The beeping stops whe n AC
power is restored or the UPS is
turned off.
Constant tone The alarm stops when
nonessential equipment is
disconne cted from the outlets or
the UPS is turned off
Constant tone The alarm stops when
nonessential equipment is
disconne cted from the outlets or
the UPS is turned off.
Continuous beeping The beeping stops when AC
power is restored or the UPS is
turned off.
Battery Fault
The UPS is operating on AC
power. The battery does not
provide expected backup.
System Faul t
The UPS has experienced an
internal fault.
120 Vac model:
230 Vac model:
The UPS wi ll beep twice to indicate
the battery is disconnected.
The UPS will bee p continuously for
one minute every five hours to
indicate that the bat tery should be
replaced.
N/A Id ent ify th e fa ult me ssage on the
V er ify th at the batt ery is secure ly
connected.
The battery is nearing the end of
its service life and should be
replaced.
display and refer to System
Faults in this manual.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower6
Display interface features
1000/1500 VA
120 Vac
1000/1500 VA
230 Vac Description
On Line: The UPS is supplyi ng conditioned AC power to connected equipment.
Green mode: The UPS is operating at the most efficient level by bypassing unused
AVR components while acceptable AC voltage is present. The UPS will enter and
exit Green mode automatically and will not com promise power protection.
Load Capacity: The load capacity percentage is indicated by the number of load
bar sections illuminated. Each bar represents 20% of the load capacity.
Estimated Run Time / Min: This indi cat es the batt er y run tim e minu tes tha t re mai n
if the UPS swi tches to battery power.
Battery Charge: The battery charge level is indicated by the number of load bar
sections illuminated. When all five blocks are illuminated, the battery is fully
charg ed. Each bar represents 20 % of the battery charge capacity.
Overload: The equipment connected to the UPS is draw ing more power than the
voltage rating allows.
Event: The event counter indicates the number of events that occurred to cause the
UPS to switch to battery operation.
Automatic Voltage Regulation (AVR): The UPS has an AVR boost feature that
automat ical ly regu la tes lo w lev els of input vol tage w itho ut using ba tter y powe r . The
230 Vac model has an a dditi ona l AVR trim feat ur e that re gulat es h igh lev el s of inp ut
voltage. When the 120 Vac AVR icon is il luminated, the UPS is compen sating for
low input voltage whereas with the 230 Vac, the following happen:
When illuminated, the UPS is compensating for low input voltage.
When illuminated, the UPS is compensat ing for high input voltage.
In: Input voltage.
Out: Output vol tage.
System Faults: A n internal system fault has occurred. The fault number will
illuminate on the display . Refer to Display interface features on page7.
Mute: An illumi nated line through the icon indicates that the audible alarm is
disabled.
Battery Fault: The icon will flash to indicate that the battery is disconnected.
When the ico n rem ains conti nuously illuminated the UPS has failed a Sel f-Test or
the battery is near the end of its servi ce life and should be repla ced.
Refer to LCD status indicators on page 6.
On Battery: The UPS is supplying batte ry backup power to the connected
equipment.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 7
System Faults
P00
1000/1500 120 Vac 1000/1500 230 Vac
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Note: Refer to the "Feature Reference Gui de" on page 8 for a detailed description of the front panel buttons and ic ons.
For more information on System Fault s, contact customer support at the APC Web site, www.apc.c om /support.
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Output Overload
P01
Output Short Circuit
P02
Output Over Voltage
P04
Unit Over Temperature
P06
AVR Relay Fault
P13
Inverter Fault
Feature Reference Guide
Function Button
Power
Power On 0.2 Off
Power Off 2On
Display
Status Inquiry 0.2 On
Power Saving
mode
Continuous
Illumination
Mute
Event Specific 0.2 On
Enable/Disable 2On
Sensitivity 6Off
Self-Test 2On
Event Reset 0.2 On
Timing
(seconds)
2On
UPS
Status
Press t he
on AC power.
If AC power is not availabl e the UPS will operate on batte ry power.
Press t he
Press to verify the status or condition of the UPS. The LCD will illuminate
for 60 seco nds.
The LCD will illuminate and the UPS will beep to confirm Continuous
Illumination mode is ac t i vated.
The LCD will extinguish and the UPS will beep to confirm that
Powe r S av ing mode is activated. While in Po w er Saving mode, the LCD
will illuminate if a button is pressed or an event occur s, then extinguish after
60 seconds of no activity.
Disabl e any audible alarms caused by an event.
Enable or disable the audible alarms. The Mute icon will illuminate and the
UPS will bee p once. The Mute feature will not activate unless the UPS is
operating on battery power.
The Load Capacity icon will flash to indicate the UPS is in Program mode.
Use the
and High sensitivity levels. The UPS will beep to confirm the selection.
Refer to Sensitivity adjustment settings on page 4 in this manual.
The UPS will automatically run a self-test of the internal battery when the
UPS is turned on.
A manual self-test can be run at any tim e while th e UPS is operat ing.
Press an d hold the
seconds until the sy stem emits a short beep to indicate the UPS has started a
Self-Test.
When the Event screen is visible, press and hold the
press t he
Description
POWER ON/OFF bu tton to turn on the UPS. The UPS wi ll operate
POWER ON/OFF b u tton to turn off the UPS.
POWER ON/OFF button to scroll through and select Low , M edium,
MUTE button, then press the DISPLAY button for 2
DISPLAY button, then
POWER ON/OFF button to clear the AC failure event counter.
Fault Reset 2Fault
Smart-UPS C 1000/1500 VA 120/230 Vac Tower8
After a f aul t h as bee n i den tifi ed , p re ss t he
the visu al indicat ion and return to standby status.
POWER ON/OFF butt on to re mov e
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The UPS has not be en turned on. Press the ON but ton once to turn on the UPS.
The UPS is not connected to AC power. Be sure the power cable is securely connected to the UPS and to the AC power
supply.
The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.
The UPS shows very low or no AC input
voltage.
The battery is not securely connected. Be sure that all battery connections are secure.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery while connected to input AC power.
The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.
There is very high, very low, or distorted input
line voltage.
Check the AC power supply to the UPS by plugging in a table lamp. If the light is
very dim, check the AC voltage.
Move the UPS to a different outlet on a dif ferent circuit. Test the input voltage with
the AC voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.
The UPS is emitting an audible beeping sound.
The UPS is oper ating normally. None. The UPS is pr otecting the connected equipment.
The UPS does not provide expected battery backup time.
The UPS battery is weak due to a
recent power outage or is near the end
of its service life.
The UPS is experiencing an overload
condition.
The Fault LED is illuminated. The UPS display s a fault message and em its a constant beeping sound.
Charge the battery. Batteries require recharging after an extended ou tage.
Elevated amb ient tempe ratur es , poor qua li ty AC powe r , and fre quent sh ort durat ion
discharges will shorten battery life.
If the battery is near the end of its service life, consider replacing the battery even if
the replace battery icon is not illumi n ated.
Check the UPS load display. Unplug nonessential equipment, s uch as printers.
Interna l U P S fa u lt. Do not at te m p t to u se the UPS . Turn th e U PS off and have it se rv i ced immed ia te ly.
If more than one faul t is presen t the fault messages will be displayed alternately o n
display screen.
The Replace Battery icon is illuminated.
The battery has a weak cha rge. Allow the battery to recharge for at least four hours. Then, perform a
The replacement battery is not
properly connected.
Site Wiring Fault LED is flashing.
Wiring fau lts de te cted incl ud e
missing ground, hot-neutral,
polarity reversal, and overloaded
neutra l circuit.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 9
self-t est. If the problem persists after recharging, replace the battery.
Be sure the battery conn ector is securely connected.
If the UPS indicates a site wiring fault, have a qua lified ele ctrician inspect the
building wiring, applicable for 120 Vac units only.
Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Replace used batteries with APC approved batteries. To order a replacement battery go to the APC Web site,
www.apc.com.
UPS Model Replacement Battery
SMC1000/SMC1000I APCRBC142
SMC1500/SMC1500I RBC6
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate commo n p r o b lems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are availabl e through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Materia l Author ization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedur es and returns may vary internationally. Refer to the APC Web site for
country specific ins tructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packag ing. Damage sustained
in transit is not covered under warranty.
a. For the UPS, always DISCONNECT THE BAT TERY before shipping in compliance
with U.S. Department of Transportation (DOT) and IATA regulations. The battery
may remain in the unit.
b. Internal batt eries may remain connected in the XLBP during shipment, (if app licable, not
all units have XLBPs).
4. Write th e RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Custom er Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit fr om AC power.
3. Disconn ect all internal and external batteries (if applicable).
4. Follow the shipping ins tructions outlined in the Service section of this manual.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower10
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
T erms of warranty
APC warrants its produc ts to be free from defect s in material s and workmanshi p for a period of two ye ars from the date of
purchase. APC will repair or replace defective products covered by this wa rranty. This warranty does not apply to
equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in a ny way.
Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts
furnished under this warranty may be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registe red the product. The product may be
registered at the APC Web site, www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and ex amination disclos e that the alleged defect in the product
does not exist or was ca used by end user’s or any third person’s misuse, negligence, improper ins tallation or test ing.
Further , APC shall not be liabl e unde r the warranty for unauthorized at tempts to repair or modify wrong or inadequate
electrical voltage or connection, inappropriate on-site operation conditions, corros ive atmosphere, repair, installation,
exposure to the elements, Acts of God, fire , theft, or ins tallation contrary to APC re com m endations or sp ec ifications or in
any event if the APC serial num ber has been altered, defaced , or removed, or any other cause beyond the range of the
intended us e.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF
PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION
HEREWITH. APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION
AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE
ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION O R LIABILITY WILL ARISE OUT
OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CO NNE CTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRA NTIES SET FORTH ABOVE CONSTITUTE APC’S
SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO
ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT , IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY , AP C IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS
OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUENTS, CLAIMS BY THIRD PARTIES , OR OT HERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS
OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED
BY AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may ac ce ss the APC customer support net work through the Support page of the
APC Web site, www.apc.com/support. Select your country f rom the country selection pull-down menu at the top of the
Web page. Select the Su pport tab to obtain contac t information for customer support in your region.
Smart-UPS C 1000/1500 VA 120/230 Vac Tower 11
Smart-UPS C 1000/1500 VA 120/230 Vac Tower12
APC Worldwide Customer Support
Customer support for this or any othe r APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to loc alized APC Web sites for specific countries, each of which provide s customer support
information.
– www.apc.com/support/
Global support searchi ng APC Knowledge Base and using e-support.
• Contact the
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC representative or other
distributors from whom you purchased your APC product.
APC Customer Support Cente r by telephone or e-mail.
© 2012 APC by Schneider Electric. APC, the APC logo, and Smart -UP S are owned by Schneider Electr ic
Industries S.A.S., American Power Conver si on Corporation, or their affiliated companies. All other
trademarks are propert y of their respective owners.
5/2012EN 990-4493A
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