American Power Conversion Smart-UPS User Manual

990-1084A 09/02

User’s Manual

English

APC Smart

APC SmartAPC Smart

APC Smart----UPS

UPSUPS

UPS

®®®®

1000/750VA 230/120/100VAC

1000/750VA 230/120/100VAC1000/750VA 230/120/100VAC

1000/750VA 230/120/100VAC

1U Rack Mount

1U Rack Mount1U Rack Mount

1U Rack Mount

Uninterruptible Power Supply

Uninterruptible Power SupplyUninterruptible Power Supply

Uninterruptible Power Supply

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

1

Introduction

American Power Conversion Corporation (APC) is the leading national and international manufac­turer of state-of-the-art uninterruptible power supplies, redundant switches, power management soft­ware, and related equipment. APC products protect hardware, software, and data from power distur­bances in business and government offices throughout the world.

The APC Uninterruptible Power Supply (UPS) is designed to prevent blackouts, brownouts, sags,
and surges from reaching your computer and other valuable electronic equipment. The UPS filters
small utility line fluctuations and isolates your equipment from large disturbances by internally dis­connecting from the utility line. The UPS provides continuous power from its internal battery until
the utility line returns to safe levels or the battery is discharged.

1: INSTALLATION

Read the Safety Instruction sheet before installing the UPS.

Unpacking

Inspect the UPS upon receipt. APC designed robust packaging for your product. However, accidents
and damage may occur during shipment. Notify the carrier and dealer if there is damage.

The packaging is recyclable; save it for reuse or dispose of it properly.

Check the package contents. The package contains the UPS, the front bezel, a literature kit contain­ing one CD, one serial cable, one USB cable, product documentation and Safety Information. The
package also includes rails, brackets, and a hardware packet, (necessary for rack mounting the UPS).

230V models: Two IEC jumper cables are included and a utility connector plug is included for use
on servers with permanently attached power cords.

The UPS is shipped with the battery disconnected.

Positioning the UPS

Place the UPS where it will be used. The UPS is heavy. Select a location sturdy enough to handle
the weight.

Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the
specified limits.

P

LACEMENT

0º- 40ºC (32º-104ºF)
0-95% Relative Humidit

y

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

2

Installing the Rails in the Rack

The UPS fits in a standard 46.5-cm (19-inch) rack. Mounting brackets and rails are packaged sepa­rately within the main box. Cleats for rack mounting are preinstalled on the UPS.

8

8

2

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

3

Mounting the UPS in a Rack

The UPS is heavy. To lighten it, you may remove the battery before mounting the unit in the rack
(Steps 1 and 2).

Install the UPS at or near the bottom of the rack.

Check to make sure the rack will not tip after installing the UPS into the rack.

Step B

Step

A

Step 1

Step 2

Be careful-the battery is heavy.

Step 3

Step 4

Step 5

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

4

Installing and Connecting the Battery and Attaching the Front Bezel

Connecting Equipment and Power to the UPS

SMART-UPS REAR PANEL

230V Models

120/100V Models

Step 1

Step 2

Step 3

Step 4

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

5

1. Connect equipment to the UPS. Note: Do not connect a laser printer to the UPS. A laser

printer draws significantly more power than other types of equipment and may overload
the UPS.

2. Add any optional accessories to the Smart-Slot.

3. Using a power cord, plug the UPS into a two-pole, three-wire, grounded receptacle only.

Avoid using extension cords.

• 120/100V models: The power cord is permanently attached to the rear panel of the UPS.

4. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, be sure all con­nected equipment is switched ON. The equipment will not be powered until the UPS is turned
on.

5. To power up the UPS press the

button on the front panel.

• The UPS charges its battery when it is connected to utility power. The battery charges to

90% capacity during the first three hours of normal operation. Do not expect full battery run
capability during this initial charge period.

• 120V Models: Check the site wiring fault LED located on the rear panel. It lights up if the

UPS is plugged into an improperly wired utility power outlet. Refer to Troubleshooting in
this manual.

6. For additional computer system security, install PowerChutePlus

®

Smart-UPS monitoring soft-

ware.

B

ASIC CONNECTORS

Serial Port USB Port

Power management software and interface kits can be used with the
UPS. Use only interface kits supplied or approved by APC.

Use an APC supplied cable to connect to the Serial Port. DO NOT use a standard
serial interface cable since it is incompatible with the UPS connector.

Both Serial and USB Ports are provided. They cannot be used simultaneously.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

6

2: OPERATION

SMART-UPS FRONT PANEL

230/100V Models

120V Models

Power On

Power Off

Online

The online LED illuminates when the UPS is supplying utility power to the connected
equipment. If the LED is not lit, the UPS is either not turned ON, or is supplying battery
power.

For further information contact UPS Direct Ltd:

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7

AVR Trim

This LED illuminates to indicate the UPS is compensating for a high
utility voltage.

AVR Boost

This LED illuminates to indicate the UPS is compensating for a low
utility voltage.

On Battery

When the on battery power LED is lit the UPS is supplying battery
power to the connected equipment. When on battery, the UPS sounds
an alarm—four beeps every 30 seconds.

Overload

The LED illuminates and the UPS emits a sustained alarm tone when
an overload condition occurs.

Replace Battery

Failure of a battery self-test causes the UPS to emit short beeps for one
minute and the replace battery LED illuminates. Refer to
Troubleshooting in this manual.

Battery
Disconnected

The replace battery LED flashes and short beep is emitted every two
seconds to indicate the battery is disconnected.

Automatic Self-Test

The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default).

During the self-test, the UPS briefly operates the connected equipment
on battery.

If the UPS fails the self-test, the replace battery LED

lights and
immediately returns to online operation. The connected equipment is
not affected by a failed test. Recharge the battery for 24 hours and per­form another self-test. If it fails, the battery must be replaced.

Manual Self-Test

Press and hold the button for a few seconds to initiate the self-test.

On Battery Operation

The Smart-UPS switches to battery operation automatically if the utility power fails. While running
on battery, an alarm beeps four times every 30 seconds.

Press the

button (front panel) to silence the UPS alarm (for the current alarm only). If the utility
power does not return, the UPS continues to supply power to the connected equipment until the bat­tery is exhausted.

If PowerChute is not being used you must manually save your files and power down before the UPS
turns off.

D

ETERMINING ON BATTERY RUN TIME

UPS battery life differs based on usage and environment. It is recommended that the battery/batteries
be changed once every three years. See the APC web site, www.apc.com

, for on battery run times.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

8

3: USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT

ACCESSORY CARDS.

FUNCTION

F

ACTORY

DEFAULT

USER SELECTABLE

CHOICES

D

ESCRIPTION

Automatic Self-Test Every 14 days

(336 hours)

Every 7 days
(168 hours),
On Startup Only, No
Self-Test

This function sets the interval
at which the UPS will execute
a self-test. Refer to your soft­ware manual for details.

UPS ID UPS_IDEN Up to eight characters to

define the UPS

Use this field to uniquely
identify the UPS, (ie. server
name or location) for network
management purposes.

Date of Last Battery Re­placement

Manufacture
Date

Date of Battery Replace­ment

mm/dd/yy

Reset this date when you
replace the battery module.

Minimum Capacity Before
Return from Shutdown

0 percent 15, 30, 45, 50, 60, 75, 90

percent

The UPS will charge its bat­teries to the specified percent­age before return from a shut­down.

Voltage Sensitivity

The UPS detects and reacts
to line voltage distortions
by transferring to battery
operation to protect the
connected equipment.
Where power quality is
poor, the UPS may fre­quently transfer to battery
operation. If the connected
equipment can operate
normally under such condi­tions, reduce the sensitivity
setting to conserve battery
capacity and service life.

Brightly lit: UPS is set to

high sensitivity.

Dimly lit: UPS is set to
medium sensitivity.

Off: UPS is set to
low sensitivity.

To change the UPS sensitiv­ity, press the voltage sensitiv-

ity button (rear panel).
Use a pointed object (such as
a pen) to do so.

You can change the sensitiv­ity level through PowerChute
software.

Alarm Control Enable Mute, Disable User can mute a present ongo-

ing alarm or disable all exist­ing alarms permanently.

Shutdown Delay 90 seconds 0, 180, 270, 360, 450,

540, 630 seconds

Sets the interval between the
time when the UPS receives a
shutdown command and ac­tual shutdown.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

9

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT

ACCESSORY CARDS.

FUNCTION

F

ACTORY

DEFAULT

USER SELECTABLE

CHOICES

D

ESCRIPTION

Low Battery Warning.

PowerChute interface
software provides auto­matic, unattended shut­down when approximately
two minutes (by default) of
battery operated run time
remains.

Brightly lit: Low battery
warning interval is about
two minutes.
Dimly lit: Low battery
warning interval is about
five minutes.
Off: Low battery
warning interval is about
eight minutes.

Possible interval settings:
2, 5, 8, 11, 14, 17, 20, 23
minutes.

The low battery warning
beeps are continuous when
two minutes of run time re­main.

To change the warning inter­val default setting, press the
voltage sensitivity button (use
a pointed object such as a pen
to do so), while pressing and

holding the

button (front

panel).

Synchronized Turn-on
Delay

0 seconds 60, 120, 180, 240, 300,

360, 420 seconds

The UPS will wait the speci­fied time after the return of
utility power before turn-on
(to avoid branch circuit over­load).

High Transfer Point 230V models:

253VAC

120V models:

127VAC

100V models:
108VAC

230V models:

257, 261, 265VAC

120V models:

130, 133, 136VAC

100V models:

110, 112, 114VAC

To avoid unnecessary battery
usage, set the high transfer
point higher if the utility volt­age is chronically high and
the connected equipment is
known to work under this
condition.

Low Transfer Point 230V models:

208VAC

120V models:
106VAC

100V models:
92VAC

230V models:

196, 200, 204VAC

120V models:
97, 100, 103VAC

100V models:

86, 88, 90VAC

Set the low transfer point
lower if the utility voltage is
chronically low and the con­nected equipment can tolerate
this condition.

Output Voltage 230V models:

230VAC

230V models:

220, 225, 240VAC

230V models ONLY: allows
the user to select the on bat­tery output voltage.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

10

4: STORAGE, MAINTENANCE, AND TRANSPORTING

Storage

Store the UPS covered and positioned as for proper functioning, in a cool, dry location, with the bat­teries fully charged.

At -15 to +30 °C (+5 to +86 °F), charge the UPS battery every six months.
At +30 to +45 °C (+86 to +113 °F), charge the UPS battery every three months.

Replacing the Battery Module

This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on for the follow­ing procedure. See your dealer or contact APC at the web site, www.apc.com

for information on re-

placement battery modules.

Once the battery is disconnected, the connected equipment is not protected from
power outages.

Be careful during the following steps-the battery module is heavy.

Refer to Installing and Connecting the Battery and Attaching the Front Bezel, in this manual.

Reverse the instructions for battery removal.

Be sure to deliver the spent battery to a recycling facility or ship it to APC in the
replacement battery packing material.

Disconnecting the Battery for Transport

Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.

The battery may remain in the UPS; it does not have to be removed.

1. Shut down and disconnect any equipment attached to the UPS.

2. Shut down and disconnect the UPS from the power supply.

3. Unplug the battery connector. Refer to Mounting the UPS in a Rack, Steps 1 and 2 in this man­ual.

For shipping instructions and to obtain appropriate packing materials contact APC at the web site,
www.apc.com/support/contact

.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

11

5: TROUBLESHOOTING

Use the chart below to solve minor Smart-UPS installation and operation problems. Refer to the APC
web site, www.apc.com

, for assistance with complex UPS problems.

PROBLEM AND POSSIBLE

CAUSE

S

OLUTION

UPS WILL NOT TURN ON

Battery not connected prop­erly.

Check that the battery connector is fully engaged.

button not pushed. Press the button once to power the UPS and the connected equipment.

UPS not connected to utility
power supply.

Check that the power cable from the UPS to the utility power supply is se­curely connected at both ends.

Very low or no utility voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the

light is very dim, have the utility voltage checked.

UPS WILL NOT TURN OFF

button not pushed. Press the button once to turn the UPS off.

Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced imme-

diately.

UPS BEEPS OCCASIONALLY

Normal UPS operation when
running on battery.

None. The UPS is protecting the connected equipment.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery is weak due
to a recent outage or is near
the end of its service life.

Charge the battery. Batteries require recharging after extended outages.
They wear faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider replac­ing the battery even if the replace battery LED is not yet lit.

ALL LEDS ARE LIT AND THE UPS EMITS A CONSTANT BEEPING

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced imme-

diately.

FRONT PANEL LEDS FLASH SEQUENTIALLY

The UPS has been shut down
remotely through software or
an optional accessory card.

None. The UPS will restart automatically when utility power returns.

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the
battery is discharged from an
extended outage.

None. The UPS will return to normal operation when the power is restored
and the battery has a sufficient charge.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

12

PROBLEM AND POSSIBLE

CAUSE

S

OLUTION

THE OVERLOAD LED IS LIT AND THE UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as de-

fined in Specifications at the APC web site, www.apc.com.

The alarm remains on until the overload is removed. Disconnect nonessen­tial equipment from the UPS to eliminate the overload.

The UPS continues to supply power as long as it is online and the circuit
breaker does not trip; the UPS will not provide power from batteries in the
event of a utility voltage interruption.

If a continuous overload occurs while the UPS is on battery, the unit turns
off output in order to protect the UPS from possible damage.

THE REPLACE BATTERY LED IS LIT

Replace Battery LED flashes
and short beep is emitted every
two seconds to indicate the
battery is disconnected.

Check that the battery connectors are fully engaged.

Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

problem persists after recharging, replace the battery.

Failure of a battery self-test. The UPS emits short beeps for one minute and the replace battery LED

illuminates. The UPS repeats the alarm every five hours. Perform the self­test procedure after the battery has charged for 24 hours to confirm the
replace battery condition. The alarm stops and the LED clears if the bat­tery passes the self-test.

THE SITE WIRING FAULT LED IS LIT

120V models only. Site wiring

LED on rear panel

.

The UPS is plugged into an
improperly wired utility power
outlet.

Wiring faults detected include missing ground, hot-neutral polarity rever­sal, and overloaded neutral circuit.

Contact a qualified electrician to correct the building wiring.

THE INPUT CIRCUIT BREAKER TRIPS

The plunger on the circuit
breaker (located to the right of
the input cable connection) pops

out.

Reduce the load on the UPS by unplugging equipment and press the
plunger in.

AVR BOOST OR AVR TRIM LEDS LIGHT

Your system is experiencing
excessive periods of low or high
voltage.

Have qualified service personnel check your facility for electrical prob­lems. If the problem continues, contact the utility company for further
assistance.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

13

PROBLEM AND POSSIBLE

CAUSE

S

OLUTION

UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS

UPS input circuit breaker tripped. Reduce the load on the UPS by unplugging equipment and resetting the

circuit breaker (on the back of UPS) by pressing the plunger in.

Very high, low, or distorted line
voltage. Inexpensive fuel powered
generators can distort the voltage.

Move the UPS to a different outlet on a different circuit. Test the input
voltage with the utility voltage display (see below). If acceptable to the
connected equipment, reduce the UPS sensitivity.

BATTERY CHARGE AND BATTERY LOAD LEDS FLASH SIMULTANEOUSLY

The internal temperature of the
UPS has exceeded the allowable
threshold for safe operation.

Check that the room temperature is within the specified limits for opera­tion.

Check that the UPS is properly installed allowing for adequate ventila­tion.

Allow the UPS to cool down. Restart the UPS. If the problem continues
contact APC at, www.apc.com/support

.

DIAGNOSTIC UTILITY VOLTAGE FEATURE

Utility Voltage

The UPS has a diagnostic feature that displays the utility voltage. Plug
the UPS into the normal utility power.

Press and hold the button to view the utility voltage bar graph dis-

play. After a few seconds the five-LED, Battery Charge,

, display on

the right of the front panel shows the utility input voltage.

Refer to the figure at left for the voltage reading (values are not listed on
the UPS).

The display indicates the voltage is between the displayed value on the
list and the next higher value.

Three LEDs light, indicating utility voltage within the normal range.

If no LEDs are lit and the UPS is plugged into a working utility power
outlet, the line voltage is extremely low.

If all five LEDs are lit, the line voltage is extremely high and should be
checked by an electrician.

The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

14

Service

If the UPS requires service do not return it to the dealer. Instead, follow these steps:

1. Review the problems discussed in the Troubleshooting section of this manual to eliminate com­mon problems.

2. If the problem persists, contact APC Customer Service through the APC web site,

www.apc.com/support

.

 Note the model number of the UPS, the serial number, and the date purchased. If you call

APC Customer Service, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible, the technician will issue a Returned Mate­rial Authorization Number (RMA#).

 If the UPS is under warranty, repairs are free. If not, there is a repair charge.

3. Pack the UPS in its original packaging. If the original packing is not available, refer to the APC
web site, www.apc.com/support

, for information about obtaining a new set.

 Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.

Damage sustained in transit is not covered under warranty.

Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.

The battery may remain in the UPS; it does not have to be removed.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Contacting APC

Refer to the information provided at the APC Internet site,

http://www.apc.com/support

.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

15

6: REGULATORY AND WARRANTY INFORMATION

Regulatory Agency Approvals and Radio Frequency Warnings

230V MODELS

This is a Class A product. In a domestic environment
this product may cause radio interference, in which
case the user may be required to take corrective ac­tions.

120V MODELS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re­quired to correct the interference at his own expense.

Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits.

100V MODELS

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com

16

Declaration of Conformity

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of
two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole op­tion, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization
(RMA) number from customer support. Products must be returned with transportation charges prepaid and must be accompa­nied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply
to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of pur­chase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCI­DENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue,
loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or oth­erwise.

Entire contents copyright © 2002 by American Power Conversion Corporation. All rights reserved. Reproduction in whole or
in part without permission is prohibited.

APC, Smart-UPS, and PowerChute are registered trademarks of American Power Conversion Corporation. All other trade­marks are the property of their respective owners.

For further information contact UPS Direct Ltd:

Tel: [phone] - Fax: [phone] - Email: [e-mail] - Website: www.upsdirect.com