American Power Conversion BK500IACH User Manual

APC

®

BK500IACH User’s Manual 990-2058A Revision 2 8/99

Inspect

The following items should be inside the box:

lUser’s Manual
lUPS
lWarranty Registration Form

Notify the carrier if there is damage. Please fill out
the Warranty Registration Form to obtain warranty
coverage.

Connect equipment to

UPS

Battery Backup Outlets (2)

Connect computer, monitor, or external drive to
these black outlets. These outlets provide
battery backup, EMI filtering, line conditioning,
and surge protection. Battery power is
automatically provided in case of power outage.
Power (utility or battery) is not supplied to these
outlets when the UPS is switched Off.

Place the UPS

Provide 2.5 cm clearance on top and sides for
adequate airflow around unit.

• Avoid direct sunlight.

• Avoid excessive heat.

• Avoid excessive humidity or liquids.

• Avoid excessive dust.

Surge Protection Outlet (1)

Connect a printer, fax machine, or scanner to this
white highlighted outlet. This outlet does not provide
power during a power outage. This outlet is always

On (when utility power is available) and is not
controlled by the On/Off switch.

Connect UPS to power

Connect the UPS directly to the wall outlet. Do
not power the UPS using a surge suppressor or
power strip.

Do not connect a printer to either Battery
Backup outlet.

Battery Charging : The UPS battery charges
whenever the UPS is connected to utility
power. Typically, less than six hours is required
to charge the battery fully. Operating runtime is
reduced until the battery is fully charged.

6 hours

Switch On and test

the UPS

1. Press the On/Off switch downward to switch

the UPS On.

Do not connect a surge suppressor, power strip,
or extension cord to the UPS.

The switch will light up when it is in the On
position and utility power is available.

Off On

2. Switch On connected equipment.

3. Test the UPS by disconnecting the UPS

power plug from the wall outlet. The UPS
should beep and power connected equipment
without any interruption.

Audible Indicators Computer Shutdown

The table below lists sounds generated by the UPS which can be used to determine the UPS status. The status of the switch light (On or Off), in addition to the
generated sound, can be used to more specifically indicate a condition. Additional information can be found in the Troubleshooting section on the next page.

Switch

Audible Indicator

Single beep

One beep every 5 seconds

Continuous Tone

Light Description Solution

On A brief power loss has occurred. No action is necessary. UPS is performing

properly.

On Utility voltage is outside acceptable

limits.

Off UPS has shutdown to protect the

battery.

On Battery capacity is low and remaining

run time is short.

On Connected equipment is drawing too

much power from the UPS.

Off Power demand exceeded the UPS

capacity so much that the UPS had to
shutdown.

UPS is operating properly but you should
promptly perform the Computer Shutdown
procedure.
Leave the UPS plugged in to enable it to
recharge the battery when utility power returns.
Immediately perform the Computer Shutdown
procedure.
If utility power is powering devices ­Disconnect one (or more) connected devices
from the UPS - until the tone is not sounded.
Then switch the UPS Off and then On.
If the UPS battery is powering devices ­Disconnect one (or more) connected devices
from the UPS - until the tone is not sounded.

When the UPS is operating On Battery the procedure
below can be performed to conserve battery charge:

1. Save important working files.

2. Exit all applications.

3. Exit the operating system.

4. Switch the UPS Off.

Circuit Breaker

If an overload is severe, the circuit breaker may trip
(the resettable center plunger of the circuit breaker
pops out).

Specifications

Expected Runtime for a
Typical PC (110W)
Acceptable Input Voltage 0 - 320 V AC, Single Phase
Nominal Input Voltage 220 - 240 VAC
Nominal Input Frequency 50 Hz
Transfer Voltage 165
Transfer Time 12 ms (maximum)
Maximum Load 500VA, 300W
On Battery Output Voltage 230 VAC ± 8%
On Battery Frequency 50 Hz - unless synchronized to utility during deep brownout
On Battery Waveshape Stepped approximation of a sine-wave
Output Over Current Protection Overcurrent and short-circuit protected, latching shutdown on overload
Typical Battery Life 3 to 6 years, depending on number of discharge cycles and ambient temperature
Operating Temperature

Storage Temperature
Operating and Storage Relative

Humidity
UPS Size (H x W x D) 15.0 x 8.9 x 35.6 cm

UPS Weight 7.0 kg

Shipping Weight 8.2 kg

(For more accurate runtime information consult http://www..apcc.com/sizing)

19 minutes

0 to 40° C

-15 to 45° C

0 to 95%, non-condensing

If the circuit breaker trips:

1. Disconnect nonessential load equipment from the

UPS to eliminate the overload.

2. Press the breaker plunger back “in” to restart the

UPS.

APC is a registered trademark of

American Power Conversion Corp.

Troubleshooting

.

Use the table below to solve minor UPS installation problems. Consult the APC web site or contact
APC Technical Support Staff for assistance with complex UPS problems.

Order Replacement Battery

The BK500IACH replacement battery cartridge (RBC) part # is RBC 2. Replacements can be
ordered from local retailers, APC, or the APC web site (http://www.apcc.com).

Symptom Possible Cause Solution

UPS will not switch
On.

UPS operates On
Battery even though
normal line voltage is
thought to exist.

Single beep. Normal UPS

UPS does not provide
expected back up
time.

PC and/or Monitor is
not powered during
an outage.

Service

UPS circuit breaker
has tripped.

UPS is not connected
to utility power.

UPS circuit breaker is
tripped.

operation.

The UPS is
excessively loaded.

The UPS’s battery is
weak due to recent
power outage and has
not had time to
recharge.

Battery requires
replacement.

PC and/or monitor is
plugged into the Surge
Protection outlet.

Reduce the power demand on the UPS by
unplugging equipment and then reset the circuit
breaker by pressing the plunger back in.

Check that the UPS power plug is securely
connected to the wall outlet.

Reduce the power demand on the UPS by
unplugging equipment from the UPS and then
reset the circuit breaker by pushing the plunger
back in.

This is not a fault. The UPS is indicating that it
is protecting the load during a momentary
power loss.

Unplug non-essential Battery Backup
connected equipment (such as printers) or plug
it into the Surge Protection outlet.

Charge the battery for 6 hours. The battery
charges whenever the UPS is connected to
utility power.

Replace battery (see Order Replacement
Battery). Batteries typically last 3-6 years,
shorter if subjected to frequent power outages
or elevated temperatures.

Move PC and/or monitor to a Battery Backup
outlet.

Battery Replacement

This procedure requires a coin or screwdriver.

Battery replacement is a safe procedure, isolated from electrical hazards. The replacement battery
must match the specifications of RBC 2. You may leave the UPS connected to utility power and
your equipment connected and “On” during this procedure. Do not replace the battery when the

UPS is On Battery (beeping).

Note: Once the battery is disconnected, the connected equipment is not protected from power
outages.

• Do not dispose of batteries in a fire. The batteries may explode.

• Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.

• To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing

the batteries. Use tools with insulated handles.

1. Lay the UPS on its left side to permit access to the

battery access door on the bottom of the UPS. Remove
the two screws that secure the battery door and open
the door.

Note: It may be necessary to pull the battery door

slightly outward or toward the front of the
unit in order to open the door fully.

2. Grasp the white tab attached to the battery and gently

pull the battery out.

3. Disconnect the two wires connecting the battery to the

UPS. Loosen the wires by wiggling them while pulling
straight back from the battery connector.

Note: If the UPS requires service, do not return it to the dealer!

Please follow the steps described below.

1. Consult the Troubleshooting section to eliminate common problems.

2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if

the problem still exists.

3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.

• Record the model number of the UPS, the serial number, and the date purchased. Be prepared to

troubleshoot the problem over the telephone with a technician. If this is not successful, the technician
will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

• If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about

obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under

warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the UPS by insured, prepaid carrier to the address given to you by customer service.

Warranty

The standard warranty is 2 years from date of purchase. APC's standard procedure is to replace the
original unit with a factory reconditioned unit. APC will ship out the replacement unit once the
defective unit has been received by the repair department or cross ship upon the receipt of a valid
credit card number. The customer pays for the shipping to APC and APC pays ground freight
transportation costs back to the customer.

Customers who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Customer Service.

4. Connect the new battery in place of the old.

Red wire - to red terminal
Black wire - to black terminal

Note: Small sparks at the battery connections are
normal during connection.

5. Insert the new battery in the UPS. Carefully avoid

pinching the wires.

6. Close the battery compartment door and replace the

screws.

7. Batteries must be recycled. Deliver the old battery to

an appropriate recycling facility or ship it to APC in the
new battery’s packing material. See the new battery
instructions for more information.

UPS Storage

Before storing, the UPS should be connected to utility power for at least 4-5 hours. Disconnect the
UPS from utility power, cover and store the UPS upright in a cool, dry location. During long time
storage, the battery should be charged according to the schedule below:

Recharge Charging

Storage Temperature Frequency Duration

5 to 86oF (-15 to 30
86 to 113oF (30 to 45o C) Every 3 Months 10 Hours

o

C) Every 6 Months 10 Hours

APC Contact Information

China Office Telephone # Fax #

Sales/Technical Support 86 10 8529 9888 86 10 8529 9158
APC Web Site
Web Technical Support

http://www.apcc.com
http://support.apcc.com