American Power Conversion BK350 User Manual

Installation

Single Beep

- A brief power loss has

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.apc.com

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Back-UPS

VS

500

User’s Manual

990-2106B 2/02

3

Power / Check Building

Wiring Fault Indicator

1. Plug the UPS directly into the power outlet: not
into a surge protector or power strip.
Additionally, the UPS may not work with all
fuel powered generators.

O

I

2. If the red Building Wiring Fault indicator is lit, the
building wiring presents a potential shock
hazard that should be corrected by a qualified
electrician .

Note: Improper building wiring will not prevent the

UPS from operating, but will limit its
protection capability. It may also result in
equipment damage not covered by APC (see
APC’s Equipment Protection Policy).

1

Unpack, Inspect, Place or

Mount

1. Unpack and inspect the Back-UPS for damage.
Report any damage to APC Customer Service.

2. Inspect the contents of the box for the following

items:

• Back-UPS VS 500

• Software CD-ROM

• USB Cable (RJ-45 to USB)

• Telephone Cable (with RJ-11 connectors)

• This manual.

• Warranty Registration Card

3. Place the UPS to avoid:

• Direct sunlight

• Excessive heat

• Excessive humidity or contact with fluids

• Excessive dust.

4. Mount the UPS on a wall (optional) or other sur­face as defined in Wall Mounting of UPS on the
back page.

5

Connect USB Cable and

Install Software (optional)

Note: The Back-UPS software CD-ROM provides data
reporting and unattended shutdown of computers
connected to the device. The User’s Guide contains
additional information about the Back-UPS software. The
User’s Guide is contained in the main folder on the
software CD-ROM.

For other Microsoft
systems, please follow the steps below, as appropriate:

Windows® 98 and Windows® Me Users

Please insert the APC PowerChute Personal Edition
Software CD-ROM included with your Back-UPS into the
CD-ROM drive of your computer. The installation
program will load automatically. Please follow the on­screen instructions to install the software.

Windows

The APC PowerChute Personal Edition Software CD­ROM included with your UPS contains a “wizard” that
optimizes your system’s power settings for operation with
your Back-UPS. It does this by changing various settings
in Power Options Properties in the Control Panel.

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2000 Users

Windows or Macintosh

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operating

2

Connect Battery

In compliance with Department of Transportation (DOT) regulations, the Uninterruptible Power Supply (UPS)
is shipped with one battery wire disconnected. The UPS will not operate until the wire is connected to the

battery. To connect the battery, proceed as follows:
Note: Small sparks may occur during battery connection. This is normal.

1. Press in the two tabs on the UPS bottom.

3. Flex the battery retainer to the right so that the
battery can be lifted out of the housing.

5. Insert the battery (left side first) into the
battery compartment

APC strongly advises you to reconfigure your
system by running this wizard.

1. Insert the APC PowerChute Personal Edition
Software CD-ROM into the computer’s CD­ROM drive.

2. Choose “Start” and then the “Run” option.
Type: <CD-ROM drive letter>:\setup.exe.
Click “OK” and follow the instructions.

Microsoft

Please visit the APC website at www.apc.com/
windowsxp for updates on the availability of
Windows XP software.

Mac OS 9 (9.0.4/9.1 or higher) Users

APC PowerChute Personal Edition Software has
been designed specifically to work with Mac OS
9 (9.0.4/9.1 or higher). There are builds of Mac
OS prior to Mac OS 9.0.4/9.1 with power drivers
that have known problems, so please make sure
that you have the most up to date version of Mac
OS 9 (9.0.4/9.1 or higher).

Insert the APC PowerChute Personal Edition
Software CD-ROM into the CD-ROM drive. An
icon called “APC Shutdown Manager v1.0.1”
will appear on your desktop. Open the folder and

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Windows® XP Users

2. Slide the plastic cover off of the UPS.

4. Connect the battery wire solidly to the
connector on the battery.

6. Slide the plastic cover to the left until the
locking tabs are in place.

double-click the “ReadMe” file. Make sure your hardware
matches the requirements stated in the ReadMe file.
Double-click on “APC Shutdown Manager v1.0.1” to
begin the installation of the software. At the first dialog,
click on “Continue”. Read the displayed license
agreement and click “Accept” if you agree to the terms.
Click on “Install” to begin. After installation, click on the
“Restart” dialog button to restart your computer.

All Other Users

The software is designed for the Windows and Macintosh
operating systems mentioned in this section. If you do not
have one of these operating systems, your unit will still
provide these primary features:

• Battery backup, surge protection, and telephone line
protection to protect your entire desktop from
lightning and power surges.

• Runtime needed for you to work through brief power
disturbances: this gives you time to manually save
your data and shut down safely.

Installation of the APC PowerChute Personal Edition
Software is not mandatory. However, other features
provided by the software include unattended automatic
operating system shutdown, as well as application data
saving. To activate these features, install the software as
previously discussed.

4

Connect Modem / Phone /
DSL / Fax / 10/100Base-T /
HPNA / Cable Modem / CATV
or DSS to Surge Protection

The Back-UPS protects a single line (2-wire) phone
(including Digital Suscriber Line - DSL), Home
Phoneline Networking Association (HPNA) type
equipment, modem, 10/100Base-T Ethernet, or fax
machines from surges when connected through the
UPS as shown in the drawing on the right.

The UPS also protects a cable modem, CATV
converter, or DSS receiver from surges when it is
connected through the UPS coaxial connectors as
shown in the drawing on the right.

6

Connect other Equipment

to the UPS

Battery Power Supplied Outlets

These three outlets are powered whenever the UPS is
switched On. During power outage or other utility
problems (brownouts, over-voltages), these outlets
will be powered for a limited time by the battery in
the UPS. Plug a PC, monitor, and one other data-

sensitive device (Zip drive or modem for example)
into these outlets.

Full-Time Surge Protection Outlets

All outlets provide surge protection. These 3 outlets
are powered whenever utility power is available ­regardless of whether the UPS power switch is On or
Off. Plug a printer, fax machine, scanner or other

peripherals that do not need battery power
during an outage, into these outlets.

OUT TO

CABLE MODEM,

CATV CONVERTER,

or DSS INPUT

OUT TO DSL, MODEM,

PHONE, or NETWORK

(HPNA or 10/100BASE-T)

7

Switch On and Test the UPS

Press the On/Off switch to power the unit.

A lit On Line (green) indicator confirms the UPS is On and
utility power is available. All outlets are now powered.

Self Test - The UPS has a Self-Test capability to verify
that the UPS is fully prepared for a utility outage. A UPS
Self-Test is performed whenever the unit is switched On
and every two weeks of continuous operation. Details
about Self-Test are provided in the Self Test section.

Battery Charging - The UPS charges the battery
whenever it is connected to utility power, whether the UPS
is turned On or Off. See the APC website for estimated
battery runtime based on the computer system plugged into
the UPS.

CABLE OUT CABLE IN

DSL / MODEM / NETWORK WALL OUTLET DATA PORT

FROM WALL JACK

Self Test

The Self Test is designed to determine:

• If the battery is healthy or if it needs to be
replaced.

• If the Battery Power Supplied outlets are
overloaded.

The Self Test can be initiated at any time and is
performed automatically every two weeks of
continuous operation. A Self Test should be
performed whenever a device is first connected
to a Battery Power Supplied Outlet, to confirm
that a new device will not overload the UPS.

Procedure:

1. Perform steps 1 and 2 of the Manual
Computer Shutdown procedure. Do not
switch Off the computer or any connected
device.

2. Switch the UPS Off and then On.

3. Watch the visual indicators and listen for
any audible indicators during the test, to
note possible fault indications.
See the Indicators section for an
explanation of all visual and audible
indications associated with the operation of
the UPS.

INTERNET SERVICE

PROVIDER (ISP),

CATV, or DSS

INPUT CABLE

TO COMPUTER

USB PORT

Manual Computer Shutdown

When the On Battery indicator is lit, follow this
procedure to shut down the computer, UPS and any
equipment connected to the Battery Power Supplied
outlets:

1. Save any open files and close all applications.

2. Perform an orderly shut down of the operating
system.

3. Switch off all equipment connected to the UPS.

4. Switch Off the UPS to maintain battery capacity.

Note: This procedure needs to be completed before the
battery is fully discharged. Loss of data or corruption of
the operating system is possible if this procedure is not
completed before the battery is fully discharged.

Order Replacement Battery

Replacement batteries can be ordered from local retailers
(a valid credit card may be required), APC or the APC
website (http://www.apc.com). When ordering, please
specify part number RBC21.

Indicators

The information on the right defines the visual and
associated audible indicators used to determine the
status of the UPS. See the Troubleshooting section for
additional information.

Battery Power Supplied

On Line

On Line (green)

The UPS is switched On and is supplying
utility power to the Battery Power Supplied
outlets.

Building Wiring Fault (red)

!

The building wiring is faulty.

On Battery (yellow)

Utility power is outside acceptable limits. The
battery is powering only the Battery Power
Supplied outlets.

occurred (UPS is on battery).
4 Beeps / 30 Seconds - Utility power

is unacceptable. The battery is
supplying power.

Continuous Beeping - Battery
capacity is low. Connected devices
will lose power shortly.

Flashing On Battery (yellow)

Continuous Tone - Battery Power

Supplied outlets are overloaded.

Replace Battery (Red)

See the audible indication below.

Continuous Short Beeps for 1 minute,

repeats every 5 hours. The battery may

need to be replaced.

Flashing Replace Battery (Red)

A UPS internal battery charger fault has
occurred. See the Troubleshooting section.

APC, PowerChute, and Back-UPS VS are registered trademarks of

American Power Conversion Corporation

Battery Replacement Troubleshooting

Battery replacement is a safe procedure, isolated from electrical hazards.

Do not replace the battery when the UPS is On-Battery.

Please refer to the diagrams in the “Connect Battery” section during this procedure.

Procedure:

1. Switch “Off” and unplug all equipment from the UPS.

2. Switch “Off” the UPS and unplug it from the wall outlet.

3. Refer to the Step 1 in the “Connect Battery” section of the manual for instructions on how to open the
battery compartment.

4. Disconnect the battery wires one at a time; grasp each wire connector and pull straight back. Take care not
to pull the wires.

5. Remove the old battery.
Note: Small sparks at the battery connections are normal during connection.

6. Connect the red wire to the positive (+) battery terminal of the replacement battery. Connect the black wire
to the negative (-) battery terminal.

7. Tip the new battery, terminal side first, into the battery compartment. Press the battery gently until the
retaining clip snaps into place.

8. Slide the battery compartment cover back into place. The UPS needs to be connected to utility power for at
least 4 hours before full runtime can be expected.

Note: The spent battery must be recycled. Deliver the battery to an appropriate recycling facility

or return it (in the new battery’s packing material) to APC. See the new battery instructions
for additional recycling information.

Storage

Before storing, charge the UPS for at least 12 hours. Store the UPS covered and upright in a cool, dry location.
Refer to the table below for charging and storage information. Please contact APC Technical Support to
troubleshoot a faulty unit before returning it to APC.

Storage Temperature Recharge Frequency

5 to 86oF (-15 to 30oC)

86 to 113oF (30 to 45oC)

Every 6 months

Every month

Charging Duration

12 hours
12 hours

Symptom Possible Cause

Replace Battery indicator

The battery wire is Connect the battery wire as shown in Step 1 of

is lit. not connected. the

Battery has reduced
capacity due to frequent
or long outages, or needs
to be replaced.

Charge the UPS overnight. Then, switch the UPS
Off and then On. If the Replace Battery indicator
is still lit, the battery needs to be replaced. If the
UPS is under warranty, contact APC Technical
Support. If the UPS is not under warranty, see

Order Replacement Battery

Circuit breaker popped The outlets are severely
up (tripped). overloaded.

Unplug one (or more) device
from the UPS and reset the
circuit breaker by pressing
it fully inward.

UPS does not provide The battery is not fully
expected runtime. charged, or is depleted by

frequent power outages.

The UPS battery becomes discharged during power
outages. Keep the battery charging (by keeping the
UPS plugged into utility power) for up to 20 hours
after a power outage. Recharge may occur in less
time - depending on the battery capacity.

Consider the purchase of a replacement battery.The battery is near the

end of its useful life.

Flashing On Battery The Battery Power
indicator and constant Supplied outlets are
tone.

overloaded.

1. Perform a Manual Shutdown (see front page).

2. Switch the UPS Off.

3. Unplug one device from the Battery Power
Supplied outlets.

4. Switch the UPS On.
If the overload indication disappears, the problem

is solved. Repeat the procedure if the overload
condition persists.

Installation

Solution

section (front page).

on the front page.

Specifications

Acceptable Input Voltage
Input Voltage (on line)
Output Voltage
Frequency Limits (on line)
Max. Load - Battery Power Supplied Outlets
Max. Load - Surge Protected Only Outlets
Maximum Branch Circuit Overcurrent Protection

Requirement

Operating / Storage Temperature
Operating and Storage Relative Humidity
Operating Elevation / Storage Elevation

UPS Size (H x W x D) excluding power cord
UPS Weight
Shipping Weight
EMI Classification
On-Battery Runtime - Typical

Desktop Computer and 15" Monitor (110 watts)

0-150 Vac, Single Phase

98-139 Vac

106-124 Vac

47 - 63 Hz

500 VA, 325 W

10 A
20 A

Caution: To reduce the risk of fire, connect only
to a circuit provided with 20 amp maximum branch
circuit overcurrent protection in accordance with
National Electrical Code ANSI/NFPA.

32 to 104oF (0 to 40oC) / 5 to 113oF (-15 to 45oC)

0 to 95%, non-condensing

0 - +10,000 ft. (0 - 3,000 m) /

0 - +50,000 ft (0 - +15,000 m)

2.7 in. x 17.0 in. x 7.0 in.

8.6 lb. (3.9 kg)

9.1 lb. (4.2 kg)

FCC/DOC Class B

17 Minutes

indicator and continuous
tone.

charger fault has occurred. symptoms appear, disconnect the UPS from

utility power to prevent possible battery damage
and contact APC Technical Support.

Service

Switch the UPS Off and then On. If the sameFlashing Replace Battery A UPS internal battery

Please, Do Not Return the Unit to the Place of Purchase Under any Circumstances!

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify the battery is connected as shown in the Battery Replacement section on this page and that the circuit
breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the Internet or at one of the phone numbers
listed at the bottom of the page.

3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bot­tom of UPS).

4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this
is not successful, the Technical Support Representative will issue a Return Merchandise Authorization Num­ber (RMA#) and a shipping address.

5. Pack the UPS in its original packaging. If the original packing is not available, ask APC Technical Support
about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty
(insuring the package for full value is recommended).

6. Write the RMA# on the outside of the package.

7. Return the UPS by insured, prepaid carrier to the address given to you by APC Technical Support.

APC Contact Information

Warranty

The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the
original unit with a factory reconditioned unit. Customers who must have the original unit back due to
assigned asset tags and set depreciation schedules must declare such a need at first contact with APC
Technical Support. APC will ship the replacement unit once the defective unit is received by the repair
department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to
APC, and APC pays ground freight transportation costs back to the customer.

Wall Mount of UPS

The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position the
securing fasteners (not supplied).

Note: Position the On/Off switch to the right for horizontal mounting, and to the top for vertical mounting.

Horizontal and Vertical
Mounting

USA/Canada

Mexico

Brazil

Worldwide

Internet

Technical Support

Vertical Mounting Only

1.800.800.4272

292.0253 / 292.0255

0800.12.72.1

1.401.789.5735

http://www.apc.com

http://www.apc.com/support

1. Hold this page against the wall in the desired mounting location.

2. Use thumbtacks or tape to hold this page in place. Make sure the template circles line up where the
mounting fasteners are to be installed. Use a sharp nail or pin to puncture the center of each appropriate
template circle to mark the wall.

3. Install fasteners at the marked locations. Leave the head of both fasteners 5/16” (8 mm) out from the
surface of the wall. Fasteners must be able to support 15 lb (6.8 kg).

4. Mount the UPS by positioning the key-hole slots over the fastener heads. For vertical mounting, slide the
unit down into place. For horizontal mounting, turn it slightly counterclockwise until it is securly in place.

Copyright © 2002 American Power Conversion Corporation

Horizontal Mounting Only