APC BACK-UPS RS 550VA User Manual

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Inspection/Placement Connect Equipment

Operation and
Software Installation

990-1466A Copyright © 2009 American Power Conversion Corp. All rights reserved.

All other trademarks are property of their respective owners.

Surge Protection

This outlet provides full-time protection from surges even if the Back-UPS ES is switched
OFF. Plug your printer, fax machine, scanner, or other peripheral that does not need battery
power into this outlet.

Battery Back-up plus Surge Protection

These outlets are powered whenever the Back-UPS ES is switched ON. During a power
outage or other utility problems (low and high voltages), these outlets will be powered for a
limited time by the Back-UPS ES. Plug your computer, monitor, and one other device into
these outlets.

Connect FAX/Modem/Phone

Back-UPS ES protects a single line (2-wire) fax, modem or phone from surges when it is
connected through the Back-UPS ES as shown.

Plug the Back-UPS ES power cord directly into a wall outlet; not a surge
protector or power strip.

Wall Outlet

Modem/Phone/Fax

Computer

USB Port

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp.

The Back-UPS ES indicates operating status using a combination of visual and audible indicators.

Status LED Audible Indication Status Alarm Terminates When

Green None On Line - UPS is supplying conditioned AC

power to the connected equipment.

n/a

Amber 4 beeps every 30

seconds

On Battery - UPS is supplying battery
power to the equipment connected to the
Battery outlets.

The UPS transfers back to On
Line operation, or when the
UPS is turned off.

Amber Rapid beeping Low Battery Warning - UPS is supplying

battery power to the equipment connected
to the Battery outlets and the battery is near
exhaustion.

The UPS transfers back to On
Line operation, or when the
UPS is turned off.

Amber, flashing None Start-up Self-Test -UPS software is

running a diagnostic test.

The UPS is turned off with the
power switch or when the test is
completed.

Red Beeps for 1 minute

every 5 hours.

Replace Battery - occurs when the battery
fails self-test.

The UPS is turned off with the
power switch or the battery is
replaced.

Red Constant tone Overloaded - Occurs when one or more of

the battery powered outlets is overloaded.

The UPS is turned off with the
power switch, or the equipment
connected to the overloaded
outlet(s) is disconnected.

Alternating Amber
and Green

None Shutdown - Occurs when the UPS is

operating On Battery and has shutdown the
applications running on the connected
computer and has shutdown the computer.

n/a

Green and
Amber, flashing

Beeps every 2
seconds.

Unit is online and battery is disconnected. UPS power switch is turned

OFF or when the battery is
connected.

Status Indications

Circuit

Breaker

AC Line

Cord

UPS Status

Indicator

Power

Switch

Ensure the following items are inside the box:

• Operation Manual

•USB Cable

• Safety Manual

• Warranty Registration Card

• PowerChute

®

Personal Edition Software CD-ROM

Notify the reseller if damage is found. Please fill out the
Warranty Registration Card, or fill out an on-line form at
www.apc.com/ru, to obtain warranty coverage.

Place the UPS as follows:

• Provide 5 cm clearance at the top and sides for
adequate airflow around the UPS.

• Avoid direct sunlight.

• Avoid excessive heat.

• Avoid excessive humidity or liquids.

• Avoid excessive dust.

0 - 40oC

Back-UPS ES 525

Installation and Operation Manual

®

Connect Universal Serial Bus (USB) Cable

The supplied USB cable and software provide automatic file saving and shutdown of the
operating system in the case of a sustained power cut.

Connect the USB cable to the Back-UPS ES Data Port. Connect the other end of the cable to
computer’s USB port. When installed the software will automatically find the USB Port of
your computer.

If your computer has a serial port, instead of a USB port, you can request a serial cable from
APC for use in connecting to the Back-UPS ES 525. Contact the office closest to you (see
APC Contact Information below). A serial cable will be sent to you at no charge.

Battery

Cover

Release Tabs

Battery WireBattery Terminal

The Back-UPS ES is shipped with battery connected.
Typical battery life is 3 to 6 years. Battery replacement
is a safe procedure isolated from electrical hazards.
Do not replace the battery when the UPS is On
Battery (amber indicator is lit).

NOTE: Small sparks may occur during battery
connection. This is normal.

Battery Replacement

Turn the Back-UPS over. Press down on the
two release tabs. Slide the battery cover
completely off of the unit.

Lift the battery out of the UPS. Note the wire
color at each terminal. Disconnect the two
wires from the battery terminals.

Press the ON/OFF switch to power the unit ON.

A single short beep and the green “Power On”
indicator confirms that Back-UPS ES is on and ready
to provide protection.

The Back-UPS ES should initially charge for at least
16 hours to ensure sufficient runtime. The unit is
being charged whenever it is connected to utility
power, whether the unit is turned ON or OFF.

Install PowerChute® Personal Edition Software

Place the PowerChute Personal Edition Software CD
into your computer and follow the installation
instructions on the screen.

The Back-UPS ES provides automatic voltage
regulation (AVR) by compensating for lower input
power. This is done automatically, there is no visual
or audio indication of this action.

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Slide the battery cover on the unit until it
locks in place.

Connect the two wires to the replacement
battery and install the battery into the unit.

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Status

see back

panel

w w w

.apc.com

®

Status

Battery Backup plus Surge Prote ction

Surge Protection

Back-UPS ES

see back

panel

See the Troubleshooting section for additional assistance.

Caution: The plug on
the supply cord is the
disconnect device for
this product. The socket­outlet that you plug into
shall be located near the
equipment and shall be
easily accessible. The
socket-outlet must be a
grounding type.

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Troubleshooting

Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC
Technical Support for assistance with problems that cannot be resolved using the table below:

Problem Solution

Warranty

Service

APC Contact Information

Model BE525_RS

Input Voltage 230 V AC Nominal

Frequency 47 - 53 Hz

Brownout Transfer 160 V AC, typical

Over-voltage Transfer 280 V AC, typical

Output Battery Backup with Surge

Capacity (3 outlets)

525 VA / 300 W

Surge Only Capacity (1 outlet) 6 Amps (including UPS output)

Voltage - On Battery 230 V AC +

8%

(step-approximated sine wave)

Transfer Time 5 ms typical, 10 ms maximum

Protection and Filter AC Surge Protection Full time, 150 joules

Telephone Surge Protection Single line (2-wire)

EMI/RFI Filter Full time

AC Input Resettable circuit breaker

Battery Type Sealed, maintenance-free lead acid

Typical Life 3 - 6 years depending on the number of

discharge cycles and environmental temperature

Physical Net Weight 7.3 kg (16 lb)

Size (UPS only) 12 x 28.5 x 19.7 cm

(4.72” (H) x 11.2” (W) x 7.8” (D))

Operating Temperature

0

o

C to 40oC (+32oF to 104oF)

Storage Temperature

-15

o

C to 45oC (+5oF to 113oF)

Operating Relative Humidity 0 to 95% non-condensing

Operating Elevation 0 to 10,000 ft (0 to 3,000m)

The standard warranty is 2 years from the date of purchase. APC’s standard
procedure is to replace the original unit with a factory-reconditioned unit. Customers
who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Technical Support. APC
will ship the replacement unit once the defective unit is received by the repair
department, or cross-ship upon the provision of a valid credit card number. The
customer pays for shipping to APC. APC pays ground freight transportations costs
back to the customer.

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify the battery is connected (see Battery Replacement) and the Circuit Breaker is
not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of
the phone numbers listed below.

3. Before contacting APC, please be sure to record the date purchased, UPS model,
and serial number (on bottom of unit).

4. Be prepared to troubleshoot the problem over the telephone with a Technical
Support Representative. If this is not successful, the representative will issue a Return
Material Authorization Number (RMA#) and a shipping address.

Pack the unit in its original packaging. If the original packaging is not available, ask
APC Technical Support about obtaining a new set. Pack the unit properly to avoid
damage in transit. Never use foam beads for packaging. Damage sustained in transit is
not covered under the warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the unit by insured carrier to the address given to you by the APC Technical
Support representative.

APC Corporate Office (India)

27 Lavelle Road, Bangalore 560 001

Phone: 080 - 3987 2000

www.apc.com/in

APC Corporate Office (USA)

132 Fairgrounds Rd.

West Kingstown, RI 02892, USA

Phone: [phone]

www.apc.com/in

Toll Free Helplines.................MTNL: 1800 4254 877, 1800 4254 272,

All other operators: 39022272 (add STD code of the city you're calling

from when using your mobile)

Customer Service [e-mail]

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from
APC Global Services. Have your Back-UPS ES model number available when
ordering. Your model number can be found on the bottom of the unit.

Specifications

Problem Probable Cause Solution

Back-UPS ES will not turn on. Battery is disconnected and utility power is

not available at the wall outlet.

Connect the battery (see Battery Replacement) and ensure power is available at the
wall outlet.

No power available at the Surge
Protection outlet.

Surge Protection outlet has been over­loaded.

Utility power not available at the wall outlet.

Move equipment plugged into Surge Protection outlet to Battery Backup plus Surge
Protection outet.

Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall
switch controlling the outlet (if any) is in the ON position.

Connected equipment loses
power.

Equipment is connected to the “Surge
Protection” outlet.

The Back-UPS ES is overloaded.

The PowerChute Personal Edition software
has performed a shutdown due to a power
failure.

The Back-UPS ES has exhausted its avail­able battery power.

Connected equipment does not accept the
stepapproximated sine waveform the Back­UPS ES.

The Back-UPS ES may require service.

Ensure that the equipment you want to stay powered during a power failure is plugged into
the “Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection” outlet.

Make sure the equipment plugged into the outlets of the unit are not overloading the capac­ity of the unit. Try disconnecting some of the equipment and see if the problem continues.

The Back-UPS ES is operating normally.

The Back-UPS ES can only operate on battery power for a limited amount of time.

The unit will eventually turn off when the available battery power has been used. Allow the
unit to recharge for 5 hours before continuing use of the unit.

The output waveform is designed for computers and computer-related equipment. It is not
designed for use with motor-type equipment.

Contact APC Technical Support for further troubleshooting.

The Status indicator is lit (amber)
and the Back-UPS ES is beeping
four times every 30 seconds.

The Back-UPS ES is operating on battery. The Back-UPS ES is operating normally and using battery power. Once On Battery,

you should save your current work, power down your equipment, and turn the unit
OFF. Once normal power is restored, you may turn the unit back ON and power your
equipment.

The Status indicator flashes
(amber) once per second and the
Back-UPS ES beeps once per sec­ond at the same time.

Battery capacity is low (about 2 minutes of
use remaining).

The Back-UPS ES is about to shut off due to a low battery charge condition! When
the unit beeps once every second, the battery has about 2 minutes of power
remaining. Immediately power down your computer and turn the unit OFF. When
normal power returns, the unit will recharge the battery.

Inadequate runtime. The battery is not fully charged.

Battery is near the end of useful life.

Allow the unit to charge by leaving it plugged into the wall at least 16 hours.
As a battery ages, the amount of runtime available will decrease. You can replace
the battery by ordering one at www.apc.com/ru. Batteries also age prematurely if the
Back-UPS ES is placed near excessive heat.