Amana Menumaster HDC10 Installation Manual

This document covers HDC*, MDC*, DEC* and MCHDC* models

Owner’s Manual

HEAVY DUTY COMMERCIAL COMPACT MICROWAVE OVEN

[0.6 Cubic Foot (17 Liter)]

STYLE 1 STYLES 2 & 3

Keep these instructions for future
reference. If the equipment changes
ownership, be sure this manual
accompanies equipment. Please refer to
the SAFETY INSTRUCTIONS for important
safety information prior to using this oven

TABLE OF CONTENTS

Model Identication ...............................................................2

Online Oven Resources
Important Safety Instructions
Grounding and Installation
Style 1

Control Panel and Features ...................................................6

Cooking & Programming Features
Operation
Programming Display Screens
Programming
USB Flash Drive
User Options

Styles 2 & 3

Control Panel and Features .................................................15

Displays and Operation
Operation and Programming
User Options

Cooking Instructions
Care and Cleaning
Before Calling for Service

............................................................................8-9

..................................................................11-12

..................................................................13

........................................................................14

........................................................................18

........................................................2

............................................3-4

...................................................5

........................................7

............................................10

..................................................16-17

...............................................17

...........................................................19

..........................................................20-21

...................................................22

Model Identication

When contacting ACP, provide product information. Product
information is located on oven serial plate. Record the
following information:

Model Number:
Manufacturing Number: ___________________________
Serial or S/N Number: ____________________________
Date of purchase: _______________________________
Dealer’s name and address: _______________________
______________________________________________
______________________________________________

Keep a copy of sales receipt for future reference or in case
warranty service is required.

Before using your oven, please take the time to read the Safety Instructions which shipped with the oven.
Information herein is subject to change without notice. Errors are subject to correction.

For the most recent product literature, please visit acpsolutions.com/product-literature/

_________________________________

Any questions or to locate an authorized ACP servicer, call
ACP ComServ Service Support.

• Inside the U.S.A. or Canada, call toll-free at
866-426-2621.

• Outside the U.S.A. and Canada, call 319-368-8195.

• Email: [e-mail]

Warranty service must be performed by an authorized ACP
servicer. ACP also recommends contacting an authorized
ACP servicer, or ACP ComServ Service Support if service is
required after warranty expires.

Online Oven Resources

ACP PROGRAMMING APPLICATION

Download and install the ACP Programming Application to create, edit, and customize menu and display
settings for your oven, using a desktop computer or tablet.
To download the latest and greatest version of the ACP Programming Application
please visit acpsolutions.com/oven-programming/

©2019 ACP , Inc.
Cedar Rapids, IA 52404

Page 2 of 22

Part No. 20267401

Original Instructions

IMPORTANT SAFETY INSTRUCTIONS

RECOGNIZE THIS SYMBOL AS A SAFETY MESSAGE

⚠

WARNING

⚠

When using electrical equipment, basic safety precautions should be followed to reduce the risk of burns, electrical shock,

re, or injury to persons including the following.

1. READ all instructions before using equipment.

2. READ AND FOLLOW the specic “PRECAUTIONS
TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE
MICROWAVE ENERGY” on this page.

3. This equipment MUST BE GROUNDED. Connect only

to properly GROUNDED outlet. See “ GROUNDING /

EARTHING INSTRUCTIONS”.

4. Install or locate this equipment ONLY in accordance with
the installation instructions in this manual.

5. Liquids or other foods, must NOT be HEATED in sealed
containers since they are liable to explode.

6. Eggs in their shell and whole hard-boiled eggs should NOT
be HEATED in microwave ovens since they may explode
even after microwave heating has ended.

7. Use this equipment ONLY for its intended use as described
in this manual. DO NOT use corrosive chemicals or vapors

in this equipment. This type of oven is specically designed

to heat, cook, or dry food. It is not designed for industrial or
laboratory use.

8. This appliance is NOT intended for use by
persons(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for
their safety

9. CHILDREN SHOULD BE SUPERVISED to ensure that they
DO NOT play with the appliance

10. Failure to maintain the oven in a clean condition could
lead to deterioration of the surface that could adversely

a󰀨ect the life of the appliance and possibly result in a

hazardous situation;

11. See door cleaning instructions on page 20-page 21 of
this product safety manual.

12. DO NOT heat baby bottles in oven. Baby food jars shall be
open when heated and contents stirred or shaken before
consumption, in order to avoid burns.

13. DO NOT operate this equipment if it has a damaged
cord or plug, if it is not working properly, or if it has been
damaged or dropped.

14. This equipment, including power cord, must be serviced

ONLY by qualied service personnel. Special tools are

required to service equipment. Contact nearest authorized
service facility for examination, repair, or adjustment.

15. DO NOT cover or block louvers or other openings on
equipment.

16. DO NOT store this equipment outdoors. DO NOT use this
product near water – for example, near a kitchen sink, in a
wet basement, a swimming pool, or a similar location.

17. DO NOT immerse cord or plug in water.

18. Keep cord AWAY from HEATED surfaces.

19. DO NOT let cord hang over edge of table or counter.

20. For commercial use only.

PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO

EXCESSIVE MICROWAVE ENERGY

A. DO NOT attempt to operate this oven with the door open since open door operation can result in harmful exposure to

microwave energy. It is important not to defeat or tamper with the safety interlocks.

B. DO NOT place any object between the oven front face and the door too allow soil or cleaner residue to accumulate on sealing

surfaces.

C. DO NOT operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no

damage to the:

1. door (bent)

2. hinges and latches (broken or loosened)

3. door seals and sealing surfaces.

D. The oven should not be adjusted or repaired by anyone except properly qualied service personnel.

SAVE THESE INSTRUCTIONS

©2019 ACP , Inc.
Cedar Rapids, IA 52404

Page 3 of 22

Part No. 20267401

Original Instructions

To avoid risk of re in the oven cavity:

A. DO NOT overcook food. Carefully attend oven when

paper, plastic, or other combustible materials are placed
inside the oven, due to the possibility of ignition.

B. Remove wire twist-ties from paper or plastic bags before

placing bag in oven.

C. If materials inside the oven ignite, keep oven door

CLOSED, turn oven o󰀨 and disconnect the power cord,
or shut o󰀨 power at the fuse or circuit breaker panel.

D. DO NOT use the cavity for storage. DO NOT leave

paper products, cooking utensils, or food in the cavity
when not in use.

WARNING

⚠

CAUTION

⚠

WARNING

⚠

Liquids such as water, co󰀨ee, or tea are able to be

overheated beyond the boiling point without appearing
to be boiling due to surface tension of the liquid. Visible
bubbling or boiling when the container is removed from
the microwave oven is not always present. THIS COULD
RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING
OVER WHEN A SPOON OR OTHER UTENSIL IS
INSERTED INTO THE LIQUID. To reduce the risk of injury
to persons:

i. DO NOT overheat the liquid.
ii. Stir the liquid both before and halfway through heating it.
iii. DO NOT use straight-sided containers with narrow necks.
iv. After heating, allow the container to stand in the

microwave oven for a short time before removing the
container.

v. Use extreme care when inserting a spoon or other utensil

into the container.

To avoid personal injury or property damage, observe the following:

1. DO NOT deep fat fry in oven. Fat could overheat and be
hazardous to handle.

2. DO NOT cook or reheat eggs in shell or with an unbroken
yolk using microwave energy. Pressure may build up and
erupt. Pierce yolk with fork or knife before cooking.

3. Pierce skin of potatoes, tomatoes, and similar foods before
cooking with microwave energy. When skin is pierced,
steam escapes evenly.

4. DO NOT operate equipment without load or food in oven
cavity.

5. Use only popcorn in packages designed and
labeled for microwave use. Popping time varies depending
on oven wattage. DO NOT continue to heat after popping
has stopped. Popcorn will scorch or burn. DO NOT leave
oven unattended.

6. DO NOT use regular cooking thermometers in oven. Most
cooking thermometers contain mercury and may cause an
electrical arc, malfunction, or damage to oven.

7. DO NOT use metal utensils in oven.

8. DO NOT use aluminum foil in oven

9. Never use paper, plastic, or other combustible materials

10. When cooking with paper, plastic, or other combustible

11. DO NOT use paper towels which contain nylon or other

12. DO NOT heat sealed containers or plastic bags in oven.

13. To avoid pacemaker malfunction, consult physician or

14. An authorized servicer MUST inspect equipment annually.

that are not intended for cooking.

materials, follow manufacturer’s recommendations on
product use.

synthetic bers. Heated synthetics could melt and cause

paper to ignite.

Food or liquid could expand quickly and cause container
or bag to break. Pierce or open container or bag before
heating.

pacemaker manufacturer about e󰀨ects of microwave

energy on pacemaker.

Record all inspections and repairs for future use.

©2019 ACP , Inc.
Cedar Rapids, IA 52404

SAVE THESE INSTRUCTIONS

Page 4 of 22

Part No. 20267401

Original Instructions

Grounding and Installation

A

B

C

Grounding/Earthing Instructions

WARNING

⚠

Oven MUST be grounded. Grounding reduces risk of electric shock
by providing an escape wire for the electric current if an electrical
short occurs. This oven is equipped with a cord having a grounding
wire with a grounding plug. The plug must be plugged into an outlet

that is properly installed and grounded.
Consult a qualied electrician or servicer if grounding instructions are not completely understood,

or if doubt exists as to whether the oven is properly grounded.
Do not use an extension cord.

If the product power cord is too short, have a qualied electrician install a three-slot receptacle. This oven should be plugged
into a separate circuit with the electrical rating as provided in product specications (available at www.acpsolutions.com) and

the oven’s serial plate / rating label. When the oven is on a circuit with other equipment, an increase in cooking times may be
required and fuses can be blown.

EXTERNAL EQUIPOTENTIAL EARTHING TERMINAL (export only)

Equipment has secondary earthing terminal. Terminal provides external earthing connection used in addition to earthing
prong on plug. Located on outside of oven back, terminal is marked with symbol shown at right

Installation

Unpacking Oven

• Inspect oven for damage such as dents in door or inside oven cavity.

• Report any dents or breakage to source of purchase immediately.

Do not attempt to use oven if damaged.

• Remove all packing materials from oven interior.

• If oven has been stored in extremely cold area, wait a few hours before
connecting power.

To avoid risk of electrical shock or
death, this oven must be grounded
and plug must not be altered.

WARNING

⚠

Excessive Weight Hazard

Use two or more people to move
and install oven. Failure to do so can
result in back or other injury

Radio Interference

• Microwave operation may cause interference to radio, television. Reduce or
eliminate interference by doing the following:

• Clean door and sealing surfaces of oven according to instructions in “Care and
Cleaning” section.

Oven Placement

• Do not install oven next to or above source of heat, such as pizza oven
or deep fat fryer. This could cause oven to operate improperly and could shorten
life of electrical parts.

• Do not block or obstruct oven lters. Allow access for cleaning.

• Install oven on level counter-top surface.

OVEN CLEARANCES

A. Allow at least 2” (5.1 cm) of clearance around top of oven. Proper air ow around

oven cools electrical components. With restricted air ow, oven may not operate

properly and life of electrical parts is reduced.

B. General market models: There is not an installation clearance requirement for the

back of the oven.
HDC21RB2, MCHDC21, HDC21DQ only: Allow at least 1” (2.54 cm) of clearance

around back of oven.
C. Allow at least 1” (2.54 cm) of clearance around sides of oven.
D. Install oven so oven bottom is at least 3 feet (91.5 cm) above oor.

©2019 ACP , Inc.
Cedar Rapids, IA 52404

Page 5 of 22

A

C

B

D

A

C

B

D

Part No. 20267401

Original Instructions

STYLE 1 Control Panel and Features

(C)

(i)

(ii) (iii) (iv) (v) (vi)

Note: There are three styles of controls shown Style 1, Style 2, and Style 3. Choose the control that matches unit.
Control panel coloring may vary by model

(A) (B) (D) (E)

STYLE 1

Control Panel Features

(A) USB PORT

Standard USB ash drive compatible. Allows for import/export of
programmed settings and user options, and to update rmware.

(B) DISPLAY

2.8” Color LCD Display

(C) NUMBER KEYPADS

Used to operate preset cooking programs; enter settings; navigate
through display; and/or activate secondary keypad functions.

(D) START/OK KEYPAD

Begins cooking in Manual Time Entry Mode. Restarts an
interrupted cooking cycle. Used to save settings and entries.
Toggles through pages in Programming and User Option Modes.

(E) STOP/RESET KEYPAD

Interrupts operation, and/or exits modes and menus

(F)

(F) SECONDARY FUNCTION KEYPADS

To activate, press and hold corresponding number keypad for

0.75 seconds.

Note: Press and hold time can be set between 0.75 – 2 seconds
by factory option.

(i) Manual Time Entry Mode (keypad “1”)

Allows the operator to heat without changing the preset
program keypads.

(ii) Power Level (keypad “2”)

Use to set microwave power level between 0% to 100%
in 10% increments (1 = 10% power, 2=20%, 3=30%, etc.)
while in Manual Time Entry Mode.
Used to edit COOK FACTOR while in Programming Mode.

(iii) Programming Mode (keypad “3”)

Edit preset programs and/or create new programs for
customized cooking.

General Display Screens

READY SCREEN

Indicates oven is ready to operate. The operator may press keypads to
begin preset programs or to activate secondary keypad functions.

• Menu A/B disabled

• Quantity X2 disabled

• Menu A open

• Quantity X2 enabled

(iv) User Options (keypad “4”)

Allows the user to customize various oven settings.

(v) X2 - Double Quantity Cooking (keypad “5”)

Increases a preset cook time by a percentage of the original
cook time, also know as a COOK FACTOR. Used for
cooking multiple servings of foods.

(vi) Menu A/B (keypad “6”)

Toggles menu selection between two sets of programmed

cook settings. “Menu A/B” function only available when

factory option ALLOW AB MENU is enabled

STANDBY SCREEN DOOR OPEN SCREEN

©2019 ACP , Inc.
Cedar Rapids, IA 52404

Page 6 of 22

Part No. 20267401

Original Instructions

STYLE 1 Cooking & Programming Features

Programming Features

STAGE COOKING

Allows operator to use up to four di󰀨erent cooking cycles or stages consecutively without

repeated input from the operator. For example, stage cooking could be set to defrost food
initially, then cook it, and then keep the food warm until serving time.

PRESET PROGRAM KEYPADS

Oven can store between 10 to 200 cooking programs in memory. Available quantity varies

based on “Digit Entry” User Option, and “Menu A/B” factory setting

Note: To change “Digit Entry” options, see “User Options” section in this manual.
“Menu A/B” only available when factory option ALLOW AB MENU is enabled

DIGIT ENTRY
USER OPTION

Single Digit

Double Digit

Folders

QUANTITY PROMPT (select models)
Note: Only available when factory option ALLOW QUANTITY PROMPT is enabled and “Quantity Prompt”

is enabled in “User Options”

IF “MENU A/B” IS DISABLED IF “MENU A/B” IS ENABLED

10 programs (0-9)

(10 total cooking programs)

100 programs (00-99)

(100 total cooking programs)

10 folders (0-9)

 10 programs per folder (0-9)

(100 total cooking programs)

AVAILABLE COOKING PROGRAMS

2 menu sections (A or B)

 10 programs per menu

(0-9) and (0-9)

(20 total cooking programs)

2 menu sections (A or B)

 50 programs per menu

(00-49) and (00-49)

(100 total cooking programs)

2 menu sections (A or B)

 10 folders per menu

(0-9) and (0-9)

 10 programs per folder

(0-9) and (0-9)

(200 total cooking programs)

Allows operator to select preset program keypad(s) for a menu item, followed by the quantity of
items to be heated. Cook times and settings can be customized for quantities 1-9.

Methods of Cooking & Programming

COOKING WITH PRESET PROGRAM KEYPADS

Allows operator to quickly activate saved cooking sequences using 1-2 keypad strokes

MANUAL TIME ENTRY COOKING

Allows operator to heat without changing the preset program keypads

MANUAL KEYPAD PROGRAMMING

Allows operator to use keypads to edit preset programs and/or create new programs for customized cooking.

USB PROGRAMMING UPLOADS

Allows operator to load program settings and user options using a standard USB ash drive

ACP PROGRAMMING APPLICATION

Allows operator to create and edit program settings and user options on a computer.
For detailed instructions, please visit: www.acpsolutions.com/oven-programming

©2019 ACP , Inc.
Cedar Rapids, IA 52404

Page 7 of 22

Part No. 20267401

Original Instructions