AltiGen IP 710 User Manual

IP 710 Phone

User Manual

™

October 2014

WARNING!

Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.,
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc., has designed security features into its products, it
is your sole responsibility to use the security features and to establish
security practices within your company, including training, security
awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc., License Agreement.

AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com

TRADEMARKS

MAX Communication Server, MaxAdministrator, MaxCommunicator,
MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall,
Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer,
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport,
and SuperQ are trademarks or registered trademarks of AltiGen
Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.

Copyright © AltiGen Communications, Inc., 2014. All rights reserved.

Contents

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

HAPTER 1

C

The IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

American Disabilities Act (ADA) Compliance . . . . . . . . . . . . . . . 12

CHAPTER 2

Setting Up the IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 13

The Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

To Use IP 710 in Power over Ethernet Mode . . . . . . . . . . . . . . . . 15

To Remove the PoE Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

CHAPTER 3

Configuring the IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . 17

Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Assigning a Local IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

.

Distinctive Ringing Support . . . . . . .

. . . . . . . . . . . . . . . . . 23

IP 710 Manual i

Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 4

User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . 36

IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

ii IP 710 Manual

NOTE

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiv

• Consult the dealer or an experienc

Changes or modifications not expressly approved by the party responsible
for compliance

er is connected.

ed radio/TV technician for help.

could void the user’s authority to operate the equipment.

IP 710 Manual iii

iv IP 710 Manual

Warranty

What The Warranty Covers

AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a
like product.

How Long the Warranty Is Effective

All AltiGen Communications products are warranted for one year for all parts from
the date of the first end user purchase.

Whom the Warranty Protects

This warranty is valid only for the first end user purchaser.

What the Warranty Does Not Cover

1. Any product on which the serial number has been defaced, modified or
removed.

2. Damage, deterioration or m

a) Accident, misuse, neglect, fir

unauthorized product modification, or failure to follow instructions
supplied with the product.

b) Repair or attempted repair by any

Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of
e) Causes external to the product, such as electric

failure.
f) Use of supplies or parts not meetin

specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.

3. Shipping, installation, set-up an

alfunction resulting from:

e, water, lightning, or other acts of nature,

one not authorized by AltiGen

the product.

power fluctuations or

g AltiGen Communications’

d removal service charges.

IP 710 Manual v

How to Obtain Service

End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:

1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to
AltiGen Communications, Inc.

All materials being returned to AltiGen mus
ber. RMA numbers are issued by AltiGen Customer Service and
obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA
request via the AltiGen Partner Resource Center, at https://dealer.alti­gen.com. AltiGen reserves the right to refuse return of a
not have an RMA number. The RMA number should be clearly marked on
the outside of the box in which the material is being returned. For example:

Attn.: RMA # 123
AltiGen Communications, Inc.
410 East Plumeria Drive
San Jose, CA 95134

Upon authorization of return, AltiGen will d
ing product will be rep

2. To obtain warranty service, you will

a) The date and proof of purchase
b) Serial number of the product
c) Your name and company name
d) Your shipping address
e) A description of the problem.

3. For additional information contact your
Communications, Inc.

aired or replaced.

t have an associated RMA num-

can be

ny material that does

ecide whether the malfunction-

be required to provide:

AltiGen Dealer or AltiGen

Effect of State Law

This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.

Sales Outside the U.S.A.

For AltiGen Communications products sold outside of the U.S.A., contact your
AltiGen Communications dealer for warranty information and services.

vi IP 710 Manual

About This Manual

This manual describes how to get the Alti-IP 710 phone up and running on
a voice over IP (VoIP) network.

It provides information about how to set up, connect cables to, and
configure an IP 710 phone. It also provides information on how to
configure the network and IP settings.

How to use the phone is described in Chapter 4.

Related Documentation

• IP 710 Quick Reference Card covers basic end user phone features,
configuration from the IP phone, and AltiServ feature codes.

• The Al

tiWare Administration Manual provides detailed information

on configuring AltiGen IP phones in AltiWare Administrator.

IP 710 Manual 1

2 IP 710 Manual

C

1

3

4 - 6

7 - 12

13 - 15

16 - 21

22

23

2

HAPTER

1

The IP 710 Phone

TheAltiGen IP 710 phone is a business telephone that provides voice
communication over an IP network.

The IP 710 provides functionality similar to traditional business phones,
including automatic redial, on-hook dialing, hands-free operation, 15
programmable keys, LCD display and headset port support.

The main components of the phone are illustrated in the figures below and
described in the table that follows each figure.

Figure 1. IP 710 Phone

1 LCD Screen Displays features such as date, time, phone number,

caller ID, call waiting, line/call status and call time.

IP 710 Manual 3

2 Message

Waiting
Indicator
Light*

Blinks when a message is waiting or a call is coming
in.

3 Program-

mable Keys*
1-15

4 Greeting* Greeting access button.

5 Activity* Activity code access button.

6 VoiceMail* Voice mail access button.

7 Intercom* Incoming voice path through speaker, indicated by

8 Headset Hook switch for headset device.

9 Conference* Initiates a conference call, indic ated by the button’s

10 Hold* Places a call on hold, indicated by the button’s

11 Mute Engages or disengages mute function.

15 programmable keys can be configured by the
system administrator in AltiWare Administrator as a

Busy Lamp Field (BLF) key, an AltiServ Feature
Code key, an Admin Defined # key, a Line Park

key, a Call Record key, a Workgroup Status key,
or a User Defined # key.

the button’s blinking light.

blinking light.

blinking light.

12 Speaker Enables speaker.

13 Menu Displays the phone’s menu.

14 Navigation

buttons

15 Enter Confirms selections made in the LCD, including

/buttons let you scroll through text on the LCD
screen.

button selects a menu item or setting.
button returns to previous configuration menu or

deletes the last digit input.

settings.

4 IP 710 Manual

16 Release Releases a call, exits from the menu, releases phone

from an active state, rejects an incoming call.

17 Redial* Redials up to last 16 calls and up to 32 digits.

18 SpeedDial* Displays a list of Station Speed Dial entries

configured through MaxCommunicator/MaxAgent
or MaxAdmin. To make an outgoing call, use the /
buttons to select a Speed Dial entry, then press

Enter.

19 Call Log* Displays the caller IDs of up to 99 incoming calls.

To dial, use the / buttons to select a call log
entry, then press Enter.

20 Flash* For system feature codes that need a flash to

complete.

21 Transfer* Transfers a call.

22 Volume Adjusts volume of ringer, speaker, handset and

headset.

23 Dial Pad Functions like a dial pad on a traditional telephone

and is also used for inputting some settings that are
accessed through the phone’s menu.

Note: * Indicates a

available only after registering the IP 710 with the phone server
and logged in as an extension.

normal operating mode key feature, which is

IP 710 Manual 5

Figure 2. IP 710 Phone, Bottom View

5

4

3

1

7

2

6

1 DC
2 Power Cable

3 DC/PoE Switch Switches between DC power and Power over

4 PC Access Port Connects to PC (10/100 Base T)
5 LAN Port Connects to network (10/100 Base T)
6 PoE Module

7 Slots for the

Port Connects to power outlet

Secures the power cable, preventing it from

Restraint

Cover

Phone Stand

accidentally being pulled out

Ethernet

Covers the optional Power over Ethernet Module

Four slots on each side for inserting the phone
stand to set the phone at the desired angle

6 IP 710 Manual

Figure 3. IP 710 Phone, Left View

1

2 3

1 Headset 2.5mm plug

receptacle

2 Headset RJ port Connects to a non-amplified headset with RJ9

3 Handset port Connects to a handset

Connects to a 2.5mm headset

connector

Hardware Items in the Package

The following hardware items are included in this package:

• IP 710 set and stand

• Handset

• Handset cord

• AC adapter (Input: 100-240V; Output: DC 5V, 2A)

• Power cord

• Network cable

Optional items can be purchased separately:

• Power over Ethernet (PoE) module

• Wall mount bracket

IP 710 Manual 7

Supported Telephony Features

The IP 710 provides a broad range of call handling and dialing features
directly on the phone and through the MAX Communication Server
system. The following table lists the supported features, a brief description
of each, and configuration and use notes where applicable.

Feature Description Notes

Lets users set an activity

Activity
button

Auto Answer

Auto Answer
Ring

code that specifies their
activity status (for
example, in a meeting)
when they are not at the
phone.

When a call comes in, the
IP phone will ring for a
specified number of
seconds, connect the call,
and automatically answer
through the speaker or
headset.

When Auto Answer is set
to Yes, specifies how
many seconds the IP
phone should ring before
the call is automatically
answered (1-20 seconds).

• Callers in the system are notified

of the activity status when a call is
not answered.

• During ringing, the user can

manually pick up the call from
headset, handset or speaker.

Auto Answer
Dev [device]

8 IP 710 Manual

When Auto Answer is set
to Yes, specifies whether
the call should be
automatically answered
through the speaker or
headset.

Feature Description Notes

Associates a
programmable key with
an extension that can be
automatically dialed when
selected; the key’s light
indicates that the
extension is busy and

Busy Lamp
Field (BLF)

blinks when ringing.
The BLF ring tone is

played only when the
phone is in idle state. It is
stopped when the
destination phone stops
ringing or the local phone
exits idle state.

When multiple BLF
extensions ring
simultaneously, the IP
phone will play the first
BLF extension ringer and
beep tones and ignore
other BLF extensions.

• Must be configured by the system

administrator.

• The BLF feature can be assigned

only to internal extension
numbers, not outside numbers.

• The feature is not available in

BASIC mode.

• Pressing the Enter button will

Call Log

Shows the history of
incoming calls, up to 99.

dial the number displayed. If 20
seconds pass without any input,
the phone exits the Call Log.

Call Record

Allows a programmable
key to be used for on­demand recording.

• Must be enabled by the system

administrator.

• User presses the key to start

recording, presses the key again
to stop recording. There is no
pause function. When the call is
recording, the light is on.

• Recorded conversations can then

be played back through voice
mail or accessed at a centralized
location.

IP 710 Manual 9

Feature Description Notes

• Single Call Waiting, Multiple

Call Waiting or Live Call
Waiting must be enabled for the

extension by the system
administrator or in AltiView/
AltiAgent in order to add

Conference
button

Initiates a conference and
adds in other parties one at
a time.

incoming calls to a conference.

• The user who initiates the

conference call can select another
conference member’s call and
drop it from the conference by
disconnecting the call. The
feature is unavailable to all other
conference members, even when
the conference initiator hangs up.

Workgroup
Status

Flash button

Greeting
button

Headset button

Hold button

Displays the workgroup
status in the LCD.

Signals PBX that special
instructions will follow.

Lets user record greetings
and select a greeting to
play.

When pressed, the user
will be able to activate the
RJ-9 or 2.5mm headset
port.

Places an active call on
hold.

• The system administrator

configures which key will display
the workgroup status.

• Greetings are affiliated with

activity codes.

• This button is used as a hook

switch for headset ports.

• User should specify in Phone

Setting > Headset Type which
headset port is being used.

• When Multiple Call Waiting is

enabled at the extension, the user
can put multiple incoming calls
on hold and retrieve using the
phone’s /buttons and Enter
button.

• Pressing Hold while onhook will

retrieve the last hold call.

• Supports up to 9 hold calls.

10 IP 710 Manual

Feature Description Notes

Intercom
button

Line Park

Mute button

Program
Keys

Connects you directly to
the callee’s intercom after
one ring.

A parked call line
appearance can be
assigned as a
programmable Line Park
key by the administrator.
When connected to a
caller, the call can be
parked by pressing the
Line Park key. If a call is
parked at a Line Park line,
the button’s light is on.
The call can be picked up
by pressing the Line Park
key.

While on a call, mutes
conversation.

Lets users associate a
programmable key with a
speed dial number or
feature code directly from
the IP phone.

• When configured by the system

administrator, the IP phone can
play an audible beep or one of 14
different ring tones when a call is
parked.

• When configured by the

administrator, an alternate way to
pick up a parked call is to use #51
<line number> if Line Park is not
assigned to a programmable key.

• The Line Park key’s light will be

lit and turns off when the parked
call is picked up, the caller hangs
up, or the call is routed to IVR/
Auto Attendant.

If the system administrator has
allowed it, you can associate certain
programmable keys with a speed dial
number or feature code from the IP
phone menu.

Release button

Ring Tones

Speaker button

Releases a call from the
connected state. Deletes
characters entered on the
LCD. While onhook,
releases phone from an
active state. Rejects an
incoming call.

Select from one of 14 ring
tones.

Download new ring tones
from the server.

Enables use of speaker
phone.

When you press the Release button to
reject an incoming call, the ringing
will stop and the call will follow the
extension's Ring No Answer (RNA)
handling rules.

• Custom ring tones are not

supported.

IP 710 Manual 11

Feature Description Notes

Speed Dial
button

Transfer
button

Voice Mail
button

Redial button

Quickly dials a selected
number from a list that has
been previously stored.

Transfers an active call to
another number.

Enables access to voice
messages.

Redials a selected number
from the last16 numbers
dialed.

• These are speed dial numbers

configured by the system
administrator.

• This button cannot be used to

“flash” after being used to
transfer a call. To reconnect to a
call after using the Transfer
button, use
thebutton or the Flash button.

• The VM count that appears in the

LCD reflects new messages
(previously heard messages are
not included).

• Pressing Enter dials the number

displayed.

• Redials up to 32 digits.

• When a new call comes in, the

phone will exit this menu and go
to ring state. If in th is menu for
longer than 20 seconds without
any input, the phone exits this
menu.

American Disabilities Act (ADA) Compliance

The hearing aid-compatible handset on the IP 710 phone is equipped with
a magnetic coupler, which meets the ADA HAC requirements.

The dialing pad also complies with ADA standards.

12 IP 710 Manual

C

HAPTER

Setting Up the IP 710 Phone

To set up the IP 710 phone, follow these instructions:

1. Gather network settings information (this information is need ed to

configu

re the IP 710):

• AltiWare server IP address

• IP 710 phone’s IP address

2

This address is needed if your company does no
Configuration Protocol (DHCP), which automatically assigns IP
addresses to devices when they are connected to the network. The
phone’s IP address can be obtained from your system administrator.

2. Connect the IP 710:

a. Connect the phone to the LAN that AltiServ is on.
b. Connect the handset to the handset port.
c. Connect an Ethernet cable from anot

desktop computer, to the PC access port on the phone (optional).

d. Connect the power plug to the DC port.

Note: If you want to use Power over Ethernet, see “To Use IP 710

in Power over Ethernet Mode” on page 15.

3. Configure startup network settings. (To

required below, press the Menu button on the phone. Use the/
buttons to scroll the menus and settings in the LCD screen. Press the
Enter button to select a menu item or a setting.)

If you are using DHCP, ensure that DHCP is enabled
phone: Menu > NETWORK > ENABLE DHCP > Yes. (DHCP is
enabled by default.)

If your company does not
phone: Menu > NETWORK > ENABLE DHCP > No. In this case,
configure the following network settings on the IP 710 after setting up
the phone:

use DHCP, disable DHCP on the IP 710

her network device, such as a

display the phone’s menu, as

t use Dynamic Host

on the IP 710

• Local IP address

• IP subnet mask

IP 710 Manual 13

• Gateway IP address

REGISTERING...

01/12 04:16PM x300

4. Configure the AltiWare IP settings (see “Configuring IP Settings” on
page 20 for information about IP settings):

a. Menu > SYSTEM >Enter.
b. Select AW SERVER, an
c. Enter the AltiWare server address, using the * key to input periods,

and press Enter.

5. Activate the IP 710 extension from the IP phone:

a. With the handset on
b. Enter the extension number and password when prom pted.

d press Enter.

hook, pre

ss #27, then the Enter button.

c. The phone will attempt to register, as s

If the phone successfully passes through these stages, the phone
shows the date, time, and extension in the LCD screen and is now in
normal operating mode.

If it doesn’t pass through these stages successfully, refer to
“Troubleshooting” on page 34.

hown in the LCD screen:

The Phone Startup Process

After the IP 710 has power connected to it, the phone begins its automatic
booting process by cycling through these steps:

1. All LED lights will be on.

t

2. The LCD screen displays [ATGN BOOT] on

he first line.

3. On the second line of the LCD screen, the following messages
displayed in succession:

—CHECK MEMORY (RAM checking state)

14 IP 710 Manual

are

—CHECK FW (Firmware ch

Note the centered
pins are at the top

—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING

ecking state)

To Use IP 710 in Power over Ethernet Mode

1. Unplug the power cord.

2. Remove the screw on the PoE Module cover, and remove the cover.

3. Plug in the PoE Module as illustrated below. The side with four pins
he middle faces the top.

in t

4. Put the PoE module cover back, and tighten the screw.

5. Move the DC/PoE switch to the PoE position.

6. Connect the phone to an AltiGen-certified PoE-enabled switch.

IP 710 Manual 15

To Remove the PoE Module

1. Remove the screw on the PoE Module cover, and remove the cover.

2. Notice the “feet” on the two tabs on the lower end
these feet to lift the PoE module out of the compartment: Holding the
upper end of the cover, slip the cover into either the right side or left
side of the module compartment, between the compartment and the
module, until the feet of the two tabs is under the module (the inside
of the cover should be facing toward the module).

3. Pull up to remove the module.

of the cover. Use

Miscellaneous Operation Notes

• Logging in and out—When using #26 and #27 to log out / log in, the

IP 710 must be onhook. Pressing the Speaker button and then using
#26 or #27 will not work.

• BASIC mode—

during startup, the phone operates in Basic mode. When in Basic
mode, the IP phone’s LCD display shows (BASIC) IDLE.

No AltiWare switching features are av
However, the phone user can enter a destination IP address followed
by #, and make an outgoing call through the IP network to reach
AltiWare or another IP 710 phone. Also, the IP phone can accept
incoming calls originating from AltiWare or another IP 710 phone.

If the IP phone’s local configuration is changed while
mode, the changes are overridden by AltiWare Administrator
settings.

• Incoming call takes

any phone menu or display (such as workgroup display or Call Log),
the phone will exit the menu and go to the ring state.

• Resto

• Rebooting the pho

ring default settings—To automatically restore the original

default settings for the IP 710 phone:

1. Press the Me

2. Press * * 2, then press

press the Enter button.

If the IP 710 phone fails to register with AltiWare

ailable in this operating mode.

in BASIC

priority—If a call comes in while you are using

nu button.

the Enter button.

ne—To reboot the IP 710 phone, press * * 3, then

16 IP 710 Manual

C

HAPTER

Configuring the IP 710 Phone

Phone, system, and network settings can be configured through the IP
phone’s menu. The phone can also be registered through this menu, if
necessary.

3

• To get to the menu, press the Menu but

• / but

•  bu

• The En

•  bu

•Press the R

tons scroll the menus and settings in the LCD screen.

tton selects a menu item or a setting.

ter button also selects a menu item or a setting.

tton returns to the previous menu.

elease button to exit the menu.

ton.

The following tables describe each setting and the corresponding menu

.

path

Important: Your IP 710 phone should be in normal operating mode

when you configure it. If your IP phone is in BASIC mode
(shown in the LCD display), your changes will be
overwritten by AltiWare Administrator settings when the
phone is successfully registered.

Phone Settings

Setting Menu Path Description

Extension
Number

Phone Setting >
Ext Number

Sets the IP phone’s extension
number.

Extension
Password

Program
Keys

Phone Setting >
Ext Password

Phone Setting >
Program Keys >
Program Key [#]

Sets the IP phone’s extension
password.

Sets the speed dial number or feature
code for a selected key.

IP 710 Manual 17

Setting Menu Path Description

Ring Tone

Ring
Download

Auto Answer

Auto Answer
Ring

Auto Answer
Device

Headset
Type

Phone Setting >
Ring Tones

Phone Setting >
Ring Download

Phone Setting >
Auto Answer

Phone Setting >
Auto Ans Ring

Phone Setting >
Auto Ans Dev

Phone Setting >
Headset Type

Sets the desired ring tone.

Downloads ring tones from the
server.

Sets whether to enable automatic
answering.

Sets how many seconds the phone
should ring before it is automatically
answered. Appears on menu when
Auto Answer is set to Yes.

Sets whether speaker or headset is
the automatic answering device.
Appears on menu when Auto
Answer is set to Yes.

Sets whether the headset is using the
RJ-9 port or the 2.5mm receptacle.

System Settings

Setting Menu Path Description

AltiWare
Server

Trunk
Access Code

Hour Offset

TFTP Server

System > AW Server

SYSTEM >
TRK ACCESS CODE

System >
Hour Offset

System >
TFTP Server

18 IP 710 Manual

Sets the AltiWare server’s IP
address.

Sets the digit required to enable a
user to return an outside call from the
Call Log.

Sets the time offset from the
AltiWare server’s time.

Sets the TFTP server IP address for
updating firmware.

Setting Menu Path Description

After firmware image upgrade, this

setting changes to No. Used mainly
Boot
Download

System >
Boot Download

for upgrading or troubleshooting. On

the next boot, the IP phone will

download the new firmware from the

TFTP server, if set to Yes.

Emergency
Number

Emergency
Gateway

Enable SIP
Registration

Version
Information

Auto­discover

E911 LID System > E911 LID

System >
Emergency Num

System >
Emergency GW

System >
Enable SIP
Registration

System >
Version Info
[Read only]

System > Auto
Discover

Sets the IP phone’s emergency

number. For the U.S., the emergency

number is 911.

Sets the IP phone’s emergency

gateway IP address

Enables SIP registration to the

emergency gateway

Displays the version number of the

IP phone.

Enables automatic discovery of the

server IP address via DHCP option

Sets the IP phone’s E911 Location

ID.

Network Settings

Setting Menu Path Description

Sets whether Dynamic Host
Configuration Protocol (DHCP) is
being used by the IP phone to retrieve
a new IP address upon boot up.

Enable DHCP

Network >
Enable DHCP

Local
Address

Network
Mask

Network >
Local Address

Network >
Network Mask

Sets the IP phone’s local address;
shows only if DHCP is disabled.

Sets the IP phone’s network mask;
shows only if DHCP is disabled.

IP 710 Manual 19

Setting Menu Path Description

Gateway

For H.323 version of phone firmware only:

Enable
GateKeeper

GateKeeper
Discovery

NAT Address

Network >
Gateway

Network >
Enable GK

Network >
GK Discovery

Network >
NAT Address

Sets the default Gateway IP address.

Sets whether GateKeeper is enabled
or disabled.

Sets whether GateKeeper discovery is
enabled. IP phone will automatically
find GateKeeper. Shows only if
GateKeeper is enabled.

Sets the NAT server’s public IP
address.

Registration from the Phone’s Menu

Under normal circumstances, the IP 710 phone registers itself
automatically. However, if registration failed for some reason (for
example, the server was not available), registration can be started again
from the IP 710 phone’s menu:

1. Press the Me

2. Scroll to REGI

nu button.

STER.

3. Press the Ente

r button.

Configuring IP Settings

An IP address is a unique logical address that identifies each host computer
on a TCP/IP network. An IP address is a 32-bit number expressed as four
decimal numbers from 0 to 255, separated by periods.

Use these guidelines when manually configuring the IP settings:

• Ensure the default gateway IP address is on the same subnet as the host
IP address.

• When inputting IP addresses into the IP 710, use the * key
periods. For example, 209.120.12.8 would be input as 209*120*12*8.

20 IP 710 Manual

Check with your system administrator.

to enter

Assigning a Local IP Address

To assign an IP address, use the following steps:

1. Ensure that DHCP is disabled.

2. Press the Me
button.

3. Scroll to LOCA

4. Use the keys on the dial pad to enter a new IP address, using the * key
to ent

5. Press Enter.

nu button, scroll to NETWORK, then press the Enter

L ADDRESS, and press Enter.

er periods.

Assigning a TFTP Server

The default TFTP Server is set to 0.0.0.0.
To assign the TFTP server, use the following steps:

1. Press the Me

2. Use / to select Sy

3. Scroll to TFTP Server,

4. Use the keys on the dial pad to enter the new TFTP server address,

the * key to enter periods, then press Enter.

using

nu button.

stem, then press the Enter button.

and press Enter.

Updating Phone Firmware

To update the phone firmware directly from the IP 710 phone, follow these
steps:

1. Press the Me

nu button.

2. Use the  but

3. Scroll to TFTP

4. Enter the TFTP server address, using the * key to input periods.

5. The IP 710 will download the firmware from the TFTP server on the

reboot.

next

6. Reboot by unplugging and replugging the power cable OR by
pressin

ton to scroll to System, then press the Enter button.

Server, then press Enter.

g * * 3 and the Enter button.

IP 710 Manual 21

7. Once the IP phone is rebooted, all LED lights come on for a brief
tim

e.

8. The LCD screen displays [BO

OTING] on the first line.

9. On the second line of the LCD screen, the following
displayed in succession:

—CHECK MEMORY
—CHECK FW
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING

10. You may verify the new version of firmware: Press the Me
scroll to SYSTEM and press Enter, scroll to Version Info and
press Enter.

(RAM checking state)

(Firmware checking state)

messages are

nu button,

Configuring NAT

Note: This section is only for an IP 710 phone that is using an H.323

version of AltiGen phone firmware.

NAT (Network Address Translation) is the
used within one network to a different IP address known within another
network. One network is designated as the inside network, the other is the
outside. The IP 710 can be enabled to support H.323 behind NAT. The IP
710 will be able to work behind a regular NAT router without any special
implementation for H.323.

translation of an IP address

Note: If

more than one IP 710 phone sits behind NAT, a VPN tunnel is
required to connect between the NAT router and the corporate
router.

Setting Ring Tones

The IP 710 phone has 14 ring tones available. To set the ring tone:

1. Press the Me

2. Select PH

22 IP 710 Manual

nu button.

ONE SETTING, then press the Enter button.

3. Scroll to RING

WG200 CIQ05 LQT05
LOGIN >TH02 SL060
Not Ready

4. Scroll to the desired ring tone and press Enter.

TONES and press Enter.

When new ring tones are added to the server,
the phone. To download ring tones:

1. Select PH

2. Select RI

3. Select YE

Note: Custo

ONE SETTING and press Enter.
NG DOWNLOAD and press Enter.
S and press Enter.

m ring tones are not supported.

they can be downloaded from

Distinctive Ringing Support

If the Distinctive Ring options are enabled by the system administrator,
you may have three different ring cadences that distinguish the types of
calls:

• Internal call = 1 ring

• External call = 2 rings

• Operator call = 3 rings

Workgroup Status Display

A programmable key can be configured in AltiAdmin/ACM Admin to
display workgroup status when the key is pressed. The workgroup status
display is in the following format:

WG - workgroup number (up to 4 digits)
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
TH - number of calls in the queue whose queue time is greater than the

service level threshold
SL - service level in percentage

IP 710 Manual 23

Not Ready - the agent is not ready to receive workgroup calls

Greeting Button

The IP 710 phone’s Greeting button is a shortcut to the greeting feature in
voice mail. It lets users:

• Record a greeting

• Enter a directory name

• Select which greeting to use

Greetings are affiliated with activity
example, the “meeting” greeting or the “business travel” greeting. See
“Activity Button,” below.

codes. The user can choose, for

Activity Button

The phone’s Activity button lets users select an activity code that corre­sponds to their activity status (for example, at a meeting or in training). The
selected code appears in the upper right of the LCD screen.

When an IP 710 user calls an extension in the system that has activity codes
set up and the call goes into RNA handling, or the destination user has DND
enabled, the activity code is displayed on the IP phone.

Note: Call

The administrator can change the acti
Admin in the System Configuration dial o g bo x , Activity tab.

To select an activity code from the IP 710 phone:

1. Press the A

2. Press / to scrol

ed party activity display is not available in Basic mode. Also,
the activity displayed on the IP phone may truncate the caller ID/
caller name.

vity codes in Alti Admin/ACM

ctivity button.

l through the codes, and then press Enter.

24 IP 710 Manual

C

01/12 04:16PM x555

DND MISSED xx 3VM

WG200 CIQ05 LQT05
LOGIN >TH02 SL060
Not Ready

HAPTER

4

User Guide

The LCD Screen

In normal operating mode, the phone’s LCD screen displays the date, time,
and extension number on the first line:

If an activity code has been set on the phone, that code is displayed in place
of the extension number. Examples of activity codes are MEETING,
AWAY, TRAVEL.

Other messages you may see:
DND or FWD - The extension has Do Not Disturb on or is set to forward

all calls.
MISSED xx - Number of calls missed.
VM - Indicates the number of new voice messages.

Workgroup Status Display

When the system administrator has configured a programmable key to
display workgroup status when pressed, the workgroup status display is in
the following format:

WG - Workgroup number.
CIQ - Number of calls currently in the queue.
LQT - Longest queue time of current queued calls.
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state.

IP 710 Manual 25

TH - Number of calls in queue whose queue time is greater than the service
level threshold.

SL - Service level in percentage.
Not Ready - Agent is not ready to receive workgroup calls.

Basic Phone Operation

* Indicates a normal operating mode phone feature, which is available only after
registering the IP 710 with the phone server and logging in as an extension.

Function Key Sequence

1) Press the Activity button.

2) Use the / buttons to select the appropriate activity, and

Activity

Auto Answer

Call Log*

press the Enter button.
Callers in the system are notified of the activity status when a

call is not answered.

1) Press the Menu button, select PHONE SETTING, then
select AUTO ANSWER.

2) Use the / buttons to enable/disable Auto Answer mode,
and press Enter.

3) Select AUTO ANS RING from the menu.

4) Set the number of seconds to ring before auto answer (1-20),
and press Enter.

5) Select AUTO ANS DEV from the menu, then select from
speaker or headset as the Auto Answer device, and press
Enter.

1) With the phone onhook, press the Call Log button.

2) Use the / buttons to scroll to the number you want.

3) Press the Enter button to dial the number.

The Call Log stores up to 99 incoming numbers.

26 IP 710 Manual

Function Key Sequence

To initiate a conference during a call:

1) Press the Conference button (this automatically selects a
new line and places the other party on hold).

2) Enter the target telephone number.

3) When the call connects, press the Conference button again
OR the button to cancel the conference and return to the
original party.

The number of parties allowed in a conference call depends on
the AltiServ system. In general, up to 6 parties are allowed.

To conference an incoming call when no conference is in
progress:

1) Connect to a caller.

2) Get incoming call whose Caller ID or Caller Name is

displayed on the LCD. Call waiting tone is played.

3) Press the Enter button to answer caller and place the

original caller on hold.

Conference*

4) Press the Enter button to select the original hold call.

5) Press the Conference button to create a conference and join

both callers.

If a conference is already in progress, to conference an
incoming call:

1) Press the Enter button to answer the incoming call (all other

conference members remain in conference).

2) Press the Enter button and select one of the members in

conference (displays “ConfHold”), then press the
Conference button to join the incoming caller to the
conference.

The user who initiates the conference call can select another
conference member’s call and drop it from the conference.

To drop a conference member:

1) Use the / buttons to select the member to disconnect.

2) Press the  button to disconnect this caller.

• This feature is not available to other conference

members, even when the conference initiator hangs up.

IP 710 Manual 27

Function Key Sequence

• Press the Menu button to display the phone menu.

Configuration
Menu

Greeting*

Handset/
Headset/
Speaker

Hold*

Intercom*

Line Park*

Mute

• Use the / buttons to scroll to the menu item you want.

• Use thebutton or Enter button to select a menu item or

setting.

• Use thebutton to return to the previous menu.

Press the Greeting button to quickly access voice mail
greetings.

To switch between handset, headset and speaker, the user can
go offhook, press the Speaker button, or press the Headset
button.

During a call:

1) Press the Hold button to put the current call on hold and
make a new call.

To retrieve a single call on hold:

1) Press the Hold button.

To retrieve multiple calls on hold:

1) Use / to select a hold call to be retrieved.

2) Press the Enter button.
OR

1) Press the Hold button to retrieve the last hold call.

Incoming Intercom:

Incoming voice path is heard through the speaker, indicated by
the button’s blinking indicator light.

Outgoing Intercom:

1) Press the Intercom button, then the extension number.

During a call:

1) Press #51 and then enter the 2-digit Line Park line.
OR, press the Line Park key (if the administrator has

configured one). The Line Park key’s light will be lit and
turns off when the parked call is picked up, the caller hangs
up, or the call is routed to voice mail.

While on a call with speaker, handset, or headset on:

1) Press the Mute button.

2) To disengage mute, press the Mute button again.

28 IP 710 Manual

Function Key Sequence

1) Press the Menu button.

Program Key

Reboot 1) Press * * 3, then the Enter button

Redial

Release

Restore
Default
Settings

Ring Tones

2) Select PHONE SETTING, then PROGRAM KEYS, then the
desired program key.

3) Enter the appropriate digits for the speed dial number or
feature code.

Phone is onhook

1) Press the Redial button.

2) Use / to scroll to the desired entry. ( scrolls to previous
entry, scrolls to first entry.)

3) Press the Speaker button or raise handset.

• Redial up to last 16 calls.

• Redial up to 32 digits.

For a connected call:

• Press the Release button to hang up the call.

While in a menu:

• Press the Release button to exit the menu.

For an incoming call:

• Press the Release button to reject the incoming call.

1) Press the Menu button.

2) Press * * 2, then the Enter button.

1) Press the Menu button.

2) Select PHONE SETTING, and scroll to RING TONES.

3) Select a ring tone and press the Enter button.

To download new ring tones from the server:

1) Select PHONE SETTING, and scroll to RING DOWNLOAD.

2) Scroll to YES and press Enter.

Note: Custom ring tones are not supported.

IP 710 Manual 29

Function Key Sequence

Program­mable Key*

• N/A

• BLF

• Feature

Code

• Admin

Defined #

• Line Park

• Call

Record

• Workgroup

Status

• User

Defined #

Speaker

Speed Dial*

Transfer*

Voice Mail

Press the appropriate key (keys 1-15) to initiate one of the
following functions pre-assigned by the system administrator:
Busy Lamp Field, AltiServ Feature Code, Admin Defined #,
Line Park, Call Record, Workgroup Status, User Defined #.

To configure a programmable key with User Defined # enabled:

a. Press the Menu button, select PHONE SETTING, and

press the Enter button.

b. Scroll to PROGRAM KEYS and press Enter.
c. Select the key to program, and press Enter.
d. Enter the appropriate digits for the speed dial number or

feature code, and press Enter.

The digits are automatically dialed when this function key is
pressed.

To use the speakerphone:

1) Press the Speaker button.

2) To disconnect the call, press the Speaker button again.

1) Press the Speed Dial button to see a list of phone numbers
configured by the system administrator.

2) Use / to scroll to the desired entry.

3) Press the Enter button to dial the number.

During a call:

1) Press the Transfer button, which places the call on hold.

2) Dial the number you want to transfer the call to.

3) Hang up if the party answers the call, or press Transfer
again to complete transferring.

4) If the party refuses the call, return to the original call by
pressing the button or the Flash button.

1) Press the Voice Mail button.

2) Enter voice mail password.

• The Message Waiting light blinks when a voice mail

message is waiting.

• The LCD displays the new voice mail count (which includes

only unheard messages) when onhook.

30 IP 710 Manual

Function Key Sequence

To adjust volume on handset/speakerphone/headset:

1) Depending on which volume you want to adjust, take the
phone offhook by lifting the handset, pressing the Speaker
button, or pressing the Headset button.

2) Press the Volume button. The device name and volume
level appear in the LCD.

Volume

3) Press the left side of the Volume button to decrease the
volume; press the right side to increase the volume.

To adjust ringer volume:

1) Leave the phone onhook.

2) Press the Volume button; a sample ring plays and the
volume level appears in the LCD.

3) Press the left side of the Volume button to decrease the
volume; press the right side to increase the volume.

* * Feature Codes

* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the

* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot

Configuration Menu)

AltiServ Feature Codes

## <pwd>. . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station

### <ext> <pwd>. . . . . . . . . . . . . . . . . Log in to voice mail at another station

AltiGen Voice Mail System Quick Features

#11. . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu

#28. . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu

Making Calls

#34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name

#35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)

#69. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller

#77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial

#88. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial

#99. . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial

#93 <ext>. . . . . . . . . . . . . . . . . . . . . . . Intercom Call

Answering Calls

#29 <ext>. . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)

#30. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)

Flash button #31 . . . . . . . . . . . . . . . . . Personal Call Park

#31 <ext>. . . . . . . . . . . . . . . . . . . . . . . Personal Call Park Pickup

Flash button #41 . . . . . . . . . . . . . . . . . System Call Park

#41 <loc. #>. . . . . . . . . . . . . . . . . . . . . System Call Park Pickup

#51 <line park line>. . . . . . . . . . . . . . . Line Park Pickup

#81. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode

#82. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode

1

Feature must be enabled by system administrator.

2

Feature available only on systems with Triton Analog Extension board.

1

2

IP 710 Manual 31

Call Management

#26 . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)

#27 . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)

#32 <acct code> . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)

Flash button #32 <acct code> . . . . . . Enter Account Code (mid-call)

#33 . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb

#36 . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding

#37 . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call Forwarding

Other Features

#22 . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check

#25 . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup

#38 . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)

#39 . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)

#44 . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging

#45 . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk

#46 . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 710 phone users)

#55 . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips

#73 . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park

#90 . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls

#91 . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup calls

Flash button #40. . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail System

Flash button # 15 <AA#>. . . . . . . . . . . Transfer to Auto Attendant

Flash button # # <ext> . . . . . . . . . . . . Transfer to a User’s Voice Mail

Flash button <ext> Flash button. . . . . Consultation

Dialing an IP Number Directly from the IP 710

To dial an IP number directly from the IP 710 phone set, enter the IP
address, using the * key to enter periods and followed by the # key.

Note: This works only when the IP 710 is operating in Basic mode.
If the IP 710 is configured for a public IP address, you can call other public

IP address devices. If the IP
can call other private IP address devices that you can “see” or that are on
your subnet.

710 is configured for a private IP address, you

32 IP 710 Manual

Appendix A

Specifications

Network
Protocols

Call Control

rotocols

P

Audio
St

andards

Keypad
Features &
Handset

LCD

• H.323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP,

ICMP, Telnet

• SIP

• Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A

/ G.729AB)

• This phone does not support G.722 or G.711 A-Law.

• Acoustic Echo cancellation suppor

ting high-quality

speakerphone

• 12 standard dialing keys: 0-9, *, #

• 16 feature keys: Redial, Hang-up/Release, Hold, Intercom,

Speaker, Mute, Headset, Flash, Speed dial, Transfer, Conference,
Speaker, Voicemail, Voicemail greeting selection, Activity,
Volume control.

• 15 Function keys: can be set to Busy Lamp Field, AltiServ

feature code, speed dial, line park, call recording, workgroup
status.

• Adjustable Speaker/Ring/Handset/He ads et vo lu me contr ol

• 4 x 20 Character LCD Display

• Provide features such as time, calling party name, calling party

number, digits dialed, extension number, number of new voice
mails, DND/FWD, missed calls, and system information.

LED

LAN

Memory

• Hold, Mute, Speaker, Conference, Headset, Intercom.

• Message waiting indicator

• 2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone

connection, and one switch port for connection from phone to PC

• Flash ROM: 4M, stores boot ROM, software imaging and

configuration data, DSP images.

• DRAM: 8M, stores runtime program and data.

IP 710 Manual 33

Troubleshooting

Headset

• Headset RJ-9 port

• Headset 2.5mm plug receptacle

Important:
headsets.

The pin outlet for headset support is:

Note: If

Contact AltiGen for the most current list of certified

Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)

using Plantronics H91N or H101N headsets, a separate
Plantronics cable should be used and must be ordered
separately (part # 27190-01) in order to plug in these
headsets to the headset port.

Dimensions

Power

• (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)

• External power, 5VDC, 1.5A

• PoE option

Troubleshooting

The following table provides help for the most common problems an end
user may encounter. For IP 710 phone questions or problems not listed
here, contact AltiGen Technical Support.

Problem/Symptom Solution

• Check to make sure the AltiWare IP address in the

IP phone is set up correctly.

• Check the IP 710 phone’s IP address, network mask

and default gateway.

AltiWare is unreachable

• Check to make sure you can ping the IP 710 phone’s

address from AltiWare.

• Check to make sure the IP Phone Services is started

in AltiWare.

• Check AltiWare IP address in AltiAdmin IP Phone

Configuration menu.

34 IP 710 Manual

Problem/Symptom Solution

Appendix A

Image update failed. If
setting Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.

IP phone registered then
goes back to Basic mode

No IP Address

One way connection

• Check the IP 710 phone’s IP address, network,

default gateway settings.

• Check the network connection.

• Check the TFTP server IP address and make sure the

TFTP server is running.

• PING from the TFTP server to the IP 710.

• Check network connectiv ity by pinging from

AltiServ to the IP phone.

• Check if IP Phone Service is running.

• Check if there is a duplicate IP address by

unplugging the Ethernet cable on the IP phone, then
pinging the IP 710 phone’s IP address.

• Check the extension’s IP address in AltiAdmin to

find out if another user is trying to log in using the
same extension number.

• Use #27 then Enter to log in again and see if the

problem persists.

• Check if DHCP is enabled. If YES, check network

connection. If NO, verify your DHCP server is
correctly configured.

• Check if IP 710 phone’s IP add ress is configured.

• Make sure firewall setting has all the TCP/UDP

ports required by AltiWare opened.

• If NAT is used, make sure NAT is enabled and NAT

address is set up correctly.

Phone does not show
anything on LCD display

• Check the power source to be sure the IP 710 phone

is receiving power.

IP 710 Manual 35

LCD Messages

Problem/Symptom Solution

• Make sure a switch is used, rather than a hub, in the

corporate LAN.

• G.711 provides better voice quality.

• If VoIP is set up over WAN, set priority queuing on

Poor voice quality

the WAN router.

• Make sure WAN QoS is okay by pinging a few

hundred packets from remote site and observe
packet loss and network latency.

• Adjust jitter buffer to accommodate network

latency.

• Check to make sure the extension number and

extension password are set up properly and that the
IP extension is enabled.

Register failed

• Check to make sure the IP Phone Service is started

in AltiWare.

• If IP phone is associated with a physical phone (with

the same extension number), use #27 to activate the
IP phone to normal operating mode.

LCD Messages

Local Menu Configuration Messages

The following messages may be displayed in the LCD when accessing the
IP 710 phone’s menu:

Message Explanation

After 2 minutes inside the configuration menu, if no

conf timeout!

conf exception! During configuration, an unknown exception occurred.

Saved! The changed configuration was saved into memory.

Write Fail!

36 IP 710 Manual

action is taken, the LCD will show this message and then

quit the menu.

Error occurred when saving the changed options into

flash ROM.

Message Explanation

Wrong Ext Number! The inputted extension number is invalid.

Appendix A

Wrong input!

wrong password!

User inputted an invalid value or string during
configuration.

User is trying to configure an invalid password from the
phone menu.

IP 710 Manual 37

LCD Messages

IP Phone Running Messages

The following messages may be displayed in the LCD when running the
IP 710:

Message Explanation

Failed to connect to the AltiGen phone server. The user

is trying to register the IP phone with an invalid IP

phone’s IP address or the AltiGen Phone Server's IP

AW UNREACHABLE!

Basic-Idle!

address is invalid.

Or, the network connection is lost in offhook or connect

state.

Refer to “AltiWare is unreachable” section of

“Troubleshooting” on page 34.

IP phone is operating in Basic mode.

Press #27 again to reactivate.

Check IP Phone Service

Verify extension is configured for dynamic.

DHCP FAIL!

DUPLICATE IP!

INVALID IP!

INPUT AGAIN...

INVALID VAL!

NO IP ADDR!

No Network! Phone has lost Ethernet connection.

REGISTER FAIL! Cannot register to the AltiGen phone server.

REGISTER OKAY! IP extension registered successfully.

Although DHCP was enabled, the IP 710 was not able to

receive the IP address from the DHCP server.

Another device configured with the same IP address as

the IP phone is detected. The IP phone cannot function

correctly until this is corrected.

The inputted IP address is invalid.

During register of IP extension, an invalid response

(return value) returned from phone server.

IP 710 cannot attach an IP address due to network

failure.

38 IP 710 Manual

Appendix A

Message Explanation

REGISTERING! User entered #27 to manually register the IP extension.

REMOVE OLD EXT.

WRONG PASSWORD!

When #27 is entered, the extension/password
configuration in the IP phone is removed.

Registration failed because of invalid extension
password.

IP Phone Boot Messages

The following messages may be displayed in the LCD when booting the
IP 710:

Message Explanation

Boot Done The phone successfully booted.

CHECK FW Checking firmware.

CHECK MEMORY Checking memory.

INIT NETWORK Initializing network.

LOAD FAILED Failure to load the image into memory.

LOADING FW... Loading firmware.

LOADING NOW Loading firmware.

NETWORK FAILED. Network initialization failed.

TFTP FAIL! Failure downloading TFTP.

UPDATE FAILED. Firmware update failed.

UPDATE OK Firmware update successful.

update APP(S1) Appears when Boot Download is set to TRUE. The IP

710 will show this message when it is rebooted.

IP 710 Manual 39

Glossary

A

ASCII - American Standard Code for Information Interchange.

B

Boot - to cause the computer to start executing instructions.
BPS - Bits Per Secon

C

configure - to determine and assign the equipment cabinet or chassis contents and
location of each card, as well as software parameters.

D

DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network
administrators manage centrally and automate the assignment of Internet Protocol
(IP) addresses in an organization’s network.

DNS - Domain name system
URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote
gatekeepers and to reverse-map raw IP addresses to host names of administrative
domains.

Do Not Disturb (DND) - when this feature is selected, all incoming calls to the
user’s extension are denied. If the station has system forwarding instructions, the
calls will be automatically redirected to another extension, Attendant, or operator.

DTMF ­comprise touch tone signals.

DSP - Digital Signal Processor. A microprocessor with an architecture that is
particularly optimized to perform mathematical algorithms that manipulate digital
signals.

Dynamic IP Address - An IP address that is automatically assigned to a client
station in a TCP/IP network, typically by a DHCP server. Network devices that
serve multiple uses, such as server and printers, are usually assigned static IP
addresses.

Dual Tone Multi Frequency -

Dual Tone Multi Frequency are the low and high frequency tones that

d. The number of bits transmitted per second.

used to address translation to convert H.323 IDs,

see DTMF.

IP 710 Manual 39

E

extension number - an arbitrary number of two to five digits that matches a station
to a particular user.

F

Firewall - a set of related programs, located at a network gateway server, that
protects the resources of a network from users of other networks.

FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a
quick press and release of the receiver button (switch hook).

FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a
telephone set to a digital multiplexer.

G

GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich,
England, used as the basis for standard time throughout the world.

H

H.323 - An International Telecommunications Union (ITU-T) standard that
describes packet-based video, audio and data conferencing.

http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage
communications between Web clients (browsers) and servers.

I

IMAP4 - Internet Message Access Protocol - Ve rsion 4.
IP Address - a 32-binary digit number that identifies each sender or receiver of

information that is sent in packets across the Internet.
ISP - Internet Service Provider.

J

jack - the mate for a plug. Used to connect two pieces of equipment together.

K

keyboard - system interface for communication. A group of numeric keys,
alphabetic keys, or function keys used for entering information in to a ter mina l and
into the system.

40 IP 710 Manual

Glossary

L

Local address - an address used in a peripheral node or station in place of a network
address and transformed to or from a network address for delivery purposes.

Logoff - the procedure by which a user disconnects from a program or session.
Logon - the procedu

gains access to the AltiServ or Quantum system.

re by which a user begins a program or terminal session and

M

MHz - Megahertz.
ms - millisecond.

N

NAT (Network Address Translation) - translation of an Internet Protocol address
(IP address) used within one network to a different IP address known within another
network. One network is designated the inside network, the other is the outside.

network - A configuration of data processing and/or telecommunication devices
and software connected for information exchange.

network address - An identifier for a node, station, or unit of equipment in a
network.

network domain - a set of workstations and servers that share a security account
manager database and can be administered as a group. A user with an account in a
particular network domain can log onto and access his or her account from any
system in the domain.

network mask ­network server - networking software that responds to I/O or computes requests

from a client machine. Windows NT network servers can be implemented either as
server processes or as drivers.

also known as the subnet mask.

O

offhook - refers to the phone when the receiver is not resting in the base.
One Number Access - a fe

phone numbers that the system can use to track users and connect them with an
incoming call if they are not at their extension desk.

onhook - the
still resting in the base.

term used to describe a telephone in the idle state or with the receiver

ature of AltiWare that allows users to create a list of

IP 710 Manual 41

P

physical extension - is associated with a physical port and device. An extension is
created, by default, as a physical extension (as opposed to a virtual or workgroup
extension) unless there are no more physical ports available.

ping (Packet InterNet Groper) - a program used to test whether a particular
network destination on the Internet is online by repeatedly bouncing a signal off a
specified address.

port - a communication channel through which a client process commun icates with
a protected subsystem.

protocol - A set of rules and conventions by which two computers pass messages
across a network medium. Networking software generally implements multiple
levels of protocols layered one on top of the other.

Q

queue - a collection of calls waiting to be served. Queued calls in AltiWare are
handled on a first-in, first-out basis.

R

RAS - Remote Access Service.
RJ-11 - The common telephone jack. Usually wired with four wires, the red and

green signify the tip and ring circuits.

RJ-45 - A jack for data cables. Usually wired with eight wires.
router -

protocol-dependent device that connects subnetworks together.

S

server - any computer whose function in a network is to provide user access to files,
printing, communication, and other services.

static IP address - a permanent IP address that is assigned to a node in a TCP/IP
network.

subnet mask - the method used for splitting IP networks into a series of subgroups,
or subnets. The mask is a binary pattern that is matched up with the IP address to
turn part of the host ID address field into a field for subnets.

System Speed Dialing - this feature allows the user to access a list of commonly
called phone numbers entered into the system by the administrator. The user presses
the SpeedDial button on the phone, selects a number from the list, and then dials by
pressing the Enter button.

42 IP 710 Manual

Glossary

T

TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols
used on the Internet.

TDM - Time Division Multiplexing.
TFTP (Trivial File Transfer Protocol) - a

has no directory or password capability.
transfer - t

Mail System

his feature redirects a call to another extension, the AltiGen Voice

, or operator.

version of the TCP/IP FTP protocol that

U

UDP (User Datagram Protocol) - a communications protocol that offers a limited
amount of service when messages are exchanged between computers in a network
that uses the Internet Protocol.

URL (Uniform Resource Locator) - the address that defines the route to a file on
the web or

user(s) - the person or persons accessing the features and functions of the AltiWare
product.

any other Internet facility.

V

virtual extension - an extension not associated with a physical port that allows for
guest access to the AltiGen Voice Mail System features and telephone sharing
environments. Users of a virtual extension have to log in before accessing the
system features assigned to it.

VoIP - voice over Internet Protocol (IP). The technology used to transmit voice
conversations over a data network using

the Internet Protocol.

W

workgroup - telephones arranged in groups within a particular organizational
function (for example, marketing, sales, service, etc.). Each workgroup is assigned
a pilot number. When the pilot number is dialed, the system scans the list of
extensions comprising the workgroup and connects the call to the first available idle
extension number. If no extensions are available, the call is placed in that
workgroup’s queue.

workgroup pilot number
associated with a physical port and may consist of up to 64 members. When the pilot
number is dialed, the call is distributed to the workgroup members.

- an extension designated to a workgroup that is not

IP 710 Manual 43

44 IP 710 Manual

Index

Index

A

activating IP phone extension 14
Activity button 8, 24
AltiWare Server, setting IP

address 18

assigning

a local IP address 21

a TFTP server 21
audio standards 33
auto answer 8

device 8

ring 8

B

BLF, configuring 9
Boot Download 19
Busy Lamp Field, configuring 9

C

call control protocols 33
Call Log button 5, 9
Call Record button, using 9
call record, configuring 9
Conference button, using 10
configuring

from IP phone menu 17

IP settings 20

NAT 22

D

DHCP, enabling/disabling 19
dial pad 5
dialing IP number 32
dimensions, IP 710 phone 34
display workgroup status 10
distinctive ring options 23

E

emergency gateway, setting 19
emergency number, setting 19
Enter button 4
extension

activating IP phone 14
number, setting 17
password, setting 17

F

features, list of 25
firmware, updating 21
firmware, upgrading 19
Flash button 5

G

GateKeeper Discovery, enabling/

disabling 20

gatekeeper, enabling/disabling 20
gateway, setting
Greeting button 10

IP address 20

H

handset port 7
hardware components 7
headset

plug receptacle 7
port 7

port support 34
Headset button, using 10
Hold button, using 10

I

Intercom button 11
IP 710 phone

functions, list of 25

hardware components 7

illustration 3, 6, 7

overview 3

registering 20

specifications 33
IP address

assigning a local 21

IP 710 Manual 45

Index

inputting in LCD 20
IP number, dialing 32
IP settings, configuring 20

K

keys, feature 33

L

LAN ports 33
LCD messages, explained 36, 37, 38
LCD screen 3, 25, 33
LED, in buttons 33
line park, configuring 11
local address, setting 19

M

memory, IP 710 phone 33
Menu button 4
Message Waiting light 4
Mute button 11

N

NAT

address, setting 20

configuring 22
navigation buttons 4
network

mask, setting 19

protocols 33

settings, configuring from

e 19

phon

power over Ethernet

module 7
using 15

power, IP 710 phone 34

R

Redial button 12
registering IP phone 20
rejecting calls 29
Release button 5, 11
ring tones, setting 11, 22

S

service, getting vi
setting up IP 710

locally 13
setup, IP 710 13
Speaker button 11
specifications 33
SpeedDial button 5, 12
startup

verifying phone 14
system settings, configuring from

phone 18

T

TFTP server

assigning 21

setting IP address 18
time offset, setting 18
Transfer button 12
troubleshooting 34

P

password, setting extension 17
periods, inputting in LCD 20
phone operation 26
phone startup, verifying 14
PoE module 7

installing 15
removing 16

port

handset 7
headset 7

46 IP 710 Manual

U

updating phone firmware 21
using the phone 25

V

verifying phone startup process 14
version information 19
Voice Mail button 12

W

warranty v

how to get service vi

workgroup queue status, configuring

display 10

workgroup queue status,

laying 23

disp

Index

IP 710 Manual 47