User Guide
Some of the contents in this manual may differ from your phone depending
on the software of the phone. Actual color may vary. Your phone is designed
to make it easy for you to access a wide variety of content. For your protection,
we want you to be aware that some applications that you enable may involve
the location of your phone being shared. For applications available through
Cricket, we offer privacy controls that let you decide how an application may
use the location of your phone and other phones on your account. However,
the Cricket privacy tools do not apply to applications available outside of
Cricket. Please review the terms and conditions and the associated privacy
policy for each location-based service to learn how location information
will be used and protected. In addition, your Cricket phone may be used to
access the Internet and to download, and/or purchase goods, applications,
and services from Cricket or elsewhere from third parties. Cricket provides
tools for you to control access to the Internet and certain Internet content.
These controls may not be available for certain devices which bypass Cricket
controls. © 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket
logo are registered trademarks under license to Cricket Wireless LLC. Other
marks are the property of their respective owners. microSD logo is a trademark
of SD-3C, LLC.
Alcatel is a trademark of Nokia used under license by TCL Communication
Technology Holdings Limited. SMARTFLIP is a trademark of TCL Communication
Technology Holdings Limited. © 2019 TCT Mobile Limited. All rights reserved.
BC
Table of contents
1 Your phone ������������������������������������������������������������������������������������������������ 5
1.1 Keys and connectors .............................................................................5
1.2 Getting started .......................................................................................8
1.3 Home screen ........................................................................................13
2 Phone ������������������������������������������������������������������������������������������������������15
2.1 Making a call ........................................................................................15
2.2 Answer or decline a call ......................................................................16
2.3 Calling your voicemail .........................................................................17
3 Contacts �������������������������������������������������������������������������������������������������� 17
3.1 View Contacts ......................................................................................17
3.2 Adding a contact.................................................................................18
3.3 Editing a contact ..................................................................................19
3.4 Deleting a contact ...............................................................................20
3.5 Sharing a contact ................................................................................20
3.6 Additional options ................................................................................21
4 Messages ������������������������������������������������������������������������������������������������22
4.1 Write a message ...................................................................................22
4.2 Send a multimedia message ..............................................................23
4.3 How to type a message .......................................................................24
4.4 Settings ..................................................................................................25
5 Email �������������������������������������������������������������������������������������������������������� 26
1
6 Camera ���������������������������������������������������������������������������������������������������28
6.1 Photo mode ..........................................................................................28
6.2 Video mode ..........................................................................................29
7 Gallery ����������������������������������������������������������������������������������������������������� 30
8 Video ������������������������������������������������������������������������������������������������������� 32
9 Music ������������������������������������������������������������������������������������������������������� 32
10 Browser ����������������������������������������������������������������������������������������������������33
11 Calendar ������������������������������������������������������������������������������������������������� 34
11.1 Multimode view ....................................................................................34
11.2 Creating new events ............................................................................35
11.3 Event reminder ......................................................................................35
12 Clock ������������������������������������������������������������������������������������������������������� 36
12.1 Alarm .....................................................................................................36
12.2 Timer ......................................................................................................37
12.3 Stopwatch .............................................................................................38
13 Calculator �����������������������������������������������������������������������������������������������39
14 FM Radio ������������������������������������������������������������������������������������������������� 40
15 Settings ���������������������������������������������������������������������������������������������������� 41
15.1 Network & connectivity ........................................................................41
15.2 Personalization ......................................................................................46
15.3 Privacy & Security .................................................................................49
15.4 Storage ..................................................................................................50
15.5 Device ...................................................................................................51
15.6 Account ................................................................................................54
2
16 Making the most out of your phone ������������������������������������������������������55
16.1 Software updates .................................................................................55
17 Safety information ����������������������������������������������������������������������������������� 56
18 General information ��������������������������������������������������������������������������������68
19 1 YEAR LIMITED WARRANTY ��������������������������������������������������������������������� 71
20 Troubleshooting ��������������������������������������������������������������������������������������74
3
www.sar-tick.com
This device meets applicable national SAR limits of 1.6 W/kg.
When carrying the device or using it while worn on your
body, either use an approved accessory such as a holster
or otherwise maintain a distance of 15 mm from the body to
ensure compliance with RF exposure requirements. Note that
the product may be transmitting even if you are not using it.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
The device contains magnets which may interfere with
other devices and items (such as credit card, pacemakers,
defibrillators, etc.). Please maintain at least 150 mm of
separation between your phone and the devices/items
mentioned above.
Product meets FCC Radio Frequency Exposure Guidelines-FCC ID 2ACCJN031.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
4
1 Your phone ����������������������������������������
1�1 Keys and connectors
Internal screen
OK/Press and
hold for the
Google Assistant
Left Menu
Right Menu
Call/Answer key
Navigation
(Up, Down, Left, Right)
Back/Hang Up key
5
Headset port
External screen
Micro USB charging port
Camera
Volume keys
6
Mic
Left Menu
Press to access Notifications from the home screen.
•
Commands will show on screen. Press to select.
•
Right Menu
Press to access Contacts from the Home screen.
•
Commands will show on screen. Press to select.
•
OK/Google Assistant
Confirm an option.
•
Press to access app list (from the Home screen).
•
Press and hold to launch the Google Assistant.
•
Navigation Key
Shortcuts accessible from the Home screen
Navigate up to access Quick Settings, such as Camera,
•
Bluetooth, Wi-Fi, and more.
Navigate down to access Camera and quickly capture photos
•
and videos.
Navigate left to access the Apps on the Home screen (Store,
•
Google Assistant, Google Maps, and YouTube).
Navigate right to access Messages and quickly send and read
•
text messages.
Call/Answer key
Press to dial a number.
•
Answer a call.
•
Press to enter call log (from the Home screen).
•
Back/Hang Up key
Press to hang up a call, move backwards through menus and
•
apps, return to the Home screen.
Press and hold to Lock, Clean Up Memory, Restart and Power On/Off.
•
Volume Keys
Adjusts the speaker or headset volume during a call.
•
Adjusts media volume while listening to music, video, or streaming.
•
Adjusts the ringtone volume.
•
Mutes the ringtone of an incoming call.
•
7
1�2 Getting started
1�2�1 Set-up
Removing and attaching back cover
8
Removing or installing battery
9
TM
Inserting or removing the Nano SIM and microSD
card
You must insert your Nano SIM card to make phone calls using your network.
SD card
SIM card
SD card
SIM card
Insert a SIM or microSD™ card into the card slot with the gold-colored
•
SD card
SIM card
SD card
SIM card
contacts facing down.
To remove the SIM or microSD™ card, push down on the plastic spring and
•
pull the SIM or microSD™ card out.
Your phone only supports Nano SIM card. Do not attempt to insert Mini
or Micro SIM card sizes, or you may damage your phone.
10
Charging battery
Insert the small end of the charging cable into the charge port as shown
and connect the charger to a power outlet.
To reduce power consumption and energy waste, disconnect your
charger when the battery is fully charged, and switch off Wi-Fi, Bluetooth
and other wireless connections when they are not in use.
1�2�2 Power on your phone
Press and hold Back/Hang Up key until the phone powers on. Type in
your PIN code if necessary. Once unlocked, Home screen is displayed.
If you don’t know your PIN code or if you have forgotten it, contact your
service provider. Do not store your PIN code within your phone, instead store
your PIN in a location that is accessible without using phone.
11
Set up your phone for the first time
The first time you power on the phone, you will be guided through the
following steps:
Select the phone’s language, then press Right Menu to go to the next
•
step.
Select an available Wi-Fi network, or press Right Menu to Skip to the
•
next step.
Confirm your Date & Time settings as automatic or manual, then press
•
Right Menu to go to the next step.
Learn more about KaiOS features Remote Lock or Remote Erase, then press
•
OK to go to the next step.
Read and accept KaiOS License Terms, then press Right Menu to go to
•
the next step.
Create or sign in to KaiOS Account, if desired, then press Right Menu to
•
go to the next step.
You will then be taken to the Home screen and advised of quick access
•
shortcuts on the Navigation ring.
Note: If SIM card is not installed, your phone will still power on and you will be
able to connect to a Wi-Fi network and use some of the phone’s features.
1�2�3 Power off your phone
Press and hold Back/Hang Up key until the phone display shuts off.
12
1�3 Home screen
Status/Notifications Bar
Displays Status and
•
Notification indicators
Time
Date
Notices
Displays all notifications
•
Contacts
Access to Contacts
•
Navigation Ring
Shortcuts accessible
•
from the Home screen
OK/your Google Assistant
Press to access the main menu
•
Press and hold to launch the
•
Google Assistant
13
1�3�1 Status bar
From the status bar, you can view both phone status (to the right side) and
notification information (to the left side).
New text or multimedia
message
New email message Upcoming event
4G LTE connected Alarm set
EDGE connected Bluetooth® active
Silent mode No SIM card installed
Wi-Fi® active Headset connected
Signal strength GPS is on
No signal Vibrate mode
Airplane mode Battery is very low (red bar)
Roaming Battery is low
Song is playing Battery fully charged
New voicemail Battery charging
14
Missed call
1�3�2 Change the Home screen wallpaper
From the Home screen, press OK , select Settings icon and then
•
Navigate left or right to select Personalization.
Navigate to Display > Wallpaper. Select Camera, Wallpaper or Gallery
•
and press OK
When browsing Wallpaper or Gallery options, select image and press
•
Right Menu to Save.
When using Camera option, press OK to take a photo, then press Right
•
Menu to select Done, or press Left Menu to retake the photo.
The selected image will be displayed on Home screen.
•
to enter option.
2 Phone �������������������������������������������������
2�1 Making a call
From the Home screen, use the keypad to dial the phone number then
•
press Call/Answer key to place the call. If you make a mistake, press
Back/Hang Up key
If you want to make a call from your call log, press Call/Answer key
•
from the Home screen to access the call log, and choose the contact you
want to dial, press OK
If you want to make a call from Contacts, select Contacts from app list.
•
Choose the contact you want to dial, press OK twice or Call/Answer
key to make the call.
to delete the incorrect digits.
to make the call.
15
International call
To dial an international call, press
international country prefix followed by the full phone number and finally
press Call/Answer key
Emergency call
Dial emergency number and press Call/Answer key
emergency call. Emergency calls work without a SIM card, but still require
network coverage.
.
key twice to enter “+”, then enter the
to make an
2�2 Answer or decline a call
When you receive a call:
Press Left Menu or Call/Answer key to answer.
•
Press Right Menu or Back/Hang Up key to decline.
•
To mute the ringtone volume of an incoming call, press the Volume key.
16
2�3 Calling your voicemail
Press and hold key to call and listen to your voicemail.
(1)
3 Contacts ���������������������������������������
3�1 View Contacts
Contacts app provides quick and easy access to your stored contacts.
You can access this app by pressing OK
selecting the Contacts app
and pressing OK .
from the Home screen, then
Press Left Menu
to create a
new contact
(1)
Contact your network operator to check service availability.
Press Right Menu
to access more
Contacts options
Press OK
a contact's details
to view
17
3�2 Adding a contact
On the contacts list screen, press Left Menu to access New Contact and
input the contact information. Navigate down to access next contact
information category.
When finished, press OK to save.
18
3�3 Editing a contact
In contacts list screen, select contact and press Right Menu to access
Options, select Edit contact, and press OK to edit.
When finished editing, press OK to save.
To cancel edit mode, press Left Menu
confirm discard.
to cancel, then Right Menu to
19
3�4 Deleting a contact
In contacts list screen, press Right Menu to access Options, then select
Delete contacts, and press OK to select the contact to be deleted.
Navigate up or down and OK to select, and then press Right Menu
. A confirmation page will display, press Right Menu to delete.
3�5 Sharing a contact
You can share a single contact with others by sending the contact’s vCard
to them via E-Mail, Messages, and Bluetooth.
Select a contact you want to share, press Right Menu
and then select Share.
to access Options,
20
3�6 Additional options
From the contact list, you can access the following options:
Call
Make a call to the selected contact.
Send message
Send an SMS/MMS to a contact you selected from Contacts.
Settings
Memory: Display contacts saved on your Phone, SIM card, or both Phone
•
and SIM card.
Sort Contacts: Sort your contacts by first or last name.
•
Set speed dial contacts: Assign a contact to a keypad number, 2-9.
•
Set ICE Contacts: Add up to five contacts for “In Case of Emergency” calls.
•
Create group: Press OK to create a new group. You can select contacts
•
to add to the new group from the Contacts list.
Block contacts: Press OK and Left Menu to add blocked number.
•
Import Contacts: Import contacts from memory card, Gmail, and Outlook.
•
Export Contacts: Export contacts to memory card, and Bluetooth.
•
Add Account: Contacts, data or other information can be synchronized
•
from multiple accounts, depending on the applications installed on your
phone.
21
4 Messages ��������������������������������������
Use the Messages app to send and receive text (SMS) and multimedia
(MMS) messages.
4�1 Write a message
You can access this app by pressing OK from the Home screen, then
selecting the Messages app
Press Left Menu to create a new message.
•
Enter the phone number or contact name of the recipient in the To : bar, or
•
press Right Menu > Add Contact.
Navigate down to access SMS bar to type in the message.
•
Press Left Menu to send.
•
22
and pressing OK .
An SMS of more than 160 characters will be counted as an additional
SMS. Specific letters or characters will also increase the size of the SMS.
This may cause multiple SMS to be sent to your recipient.
4�2 Send a multimedia message
MMS enables you to send video clips, images, photos, contacts and sounds
by pressing Right Menu to access Options. Next select Add Attachment,
press OK
Select file and follow prompts on screen to attach to message. Press Left
Menu to send message.
An SMS will be converted to MMS automatically when media files (image,
video, audio, etc.) are attached or email addresses are added as a
recipient.
and select from Video, Music, Gallery, Contacts and Camera.
23
4�3 How to type a message
Inputting Text
There are different ways to enter text to create contacts, write emails or send
messages.
You may choose from the different methods by pressing
between:
Abc (sentence case), abc (lower case), or ABC (caps lock): with this
•
mode you must press each key multiple times to create each letter. For
example, an ‘S’ is created by pressing the ‘7’ key four times. An ‘e’ is created
by pressing ‘3’ twice, and so on.
Predictive: predictive text mode is a feature that allows you to type faster,
•
as the phone tries to predict what you are writing.
To type “Hello”: press the “4” key once, press the “3” key once,
press the “5” key once, press the “5” key once, press the “6” key once
As you type, word suggestions will appear at the bottom of the screen. If
you see the word you are trying to type, select it by Navigating
word and press OK
123: this mode generates only numbers. You may type ‘1’ by pressing the
•
‘1’ key just once, ‘2’ by pressing ‘2’ and so on. Switch back to ABC, Abc,
abc, or Predictive mode to continue writing words.
Symbols: Symbols, such as punctuation and special characters, may be
•
accessed by pressing
When the cursor highlights a symbol you want to add, press OK to
select it.
If you want to delete the already typed letters or symbols press Back/Hang
•
Up key to delete them one by one or press and hold to delete all at
once.
24
.
key. Find the right symbol by Navigating .
key and alternate
to the
Using your Google Assistant
Use the Google Assistant to enter a text message using your voice.
With the cursor in the text bar, press and hold OK to launch the Google
•
Assistant.
Once the “Listening...” screen appears, you can say the words you would
•
like to enter.
Once you are finished speaking, your message will display on the screen.
•
Press OK to send the message.
4�4 Settings
In the Messages app screen, press Right Menu to access Options >
select Settings and press OK
Auto Retrieve Messages: Select this option to automatically retrieve all
•
your multimedia messages. When On without roaming is selected, the
multimedia message header plus the message body and attachments
will automatically download to your phone when not in roaming mode,
this is default option. When On with roaming option is selected, the
multimedia message header plus the message body and attachments
will automatically download to your phone when in roaming mode. When
you select Off, only the multimedia message header will be retrieved and
shown in your Messaging screen.
WAP Push: Turn WAP push messages On/Off.
•
Wireless emergency alerts: View alert inbox or to access messaging
•
emergency alert settings.
to view the following options:
25
5 Email ���������������������������������������������
You can access the Email app by pressing OK from the Home screen,
select Email app and press OK .
An email wizard will guide you through the steps to set up an email account.
Welcome screen will display. Enter your name and email address of the
•
account you want to setup.
Press Right Menu to access Next, enter password of the account and
•
press Right Menu . If your email provider is not listed, then you will
be prompted to manually setup your email by pressing Left Menu to
access Manual setup.
To add another email account, you can press Right Menu to access
•
Options > Settings. And then select Add account.
26
To create and send emails
Press Left Menu to compose a new email from the Inbox screen.
•
Enter recipient(s) email address(es) in the To field. Press OK to confirm
•
and add new recipient(s).
If necessary, press Right Menu to add Cc/Bcc or an attachment to the
•
message.
Enter the subject and the content of the message. You may use voice
•
input to enter the subject and content of your emails by pressing and
holding OK
Press Left Menu to send.
•
If you do not want to send the email right away, you can press Right Menu
•
and select Save as draft to save a copy.
. This will launch the Google Assistant.
27
6 Camera �����������������������������������������
Your mobile phone features a Camera app to take photos and shoot videos.
6�1 Photo mode
To access the Camera app, press OK from the Home screen, select the
Camera app and press OK .
App Permission
Upon first use of Camera, the App Permission screen will display, asking for
permission to know your location
Menu
To take a picture
•
•
•
•
•
(1)
28
to Deny.
Position the object or landscape in the screen.
Press OK to take the photo
Navigate up or down to zoom lens in and out.
After taking the photo, press Left Menu to preview.
Photos will be automatically saved to Gallery app.
This setting can be changed anytime. Go to Settings > Privacy & Security > App
Permissions > Camera > Geolocation.
(1)
. Press Right Menu to Allow or Left
Options
Press Right Menu
Self Timer: Sets the time a photo is taken after pressing OK .
•
Grid: Adds grid lines to photo screen to help take better photos by using
•
grid lines to align photo image.
Gallery: Select Go to Gallery Application to view photos previously taken.
•
Modes: Select to switch between Photo and Video Mode.
•
to access:
6�2 Video mode
To shoot a video
Navigate right to switch to Video mode from
•
Camera mode.
Press OK to record a video.
•
Zoom in/out: Navigate up or down to zoom lens
•
in and out.
Videos will be automatically saved to Video app.
•
29
7 Gallery ������������������������������������������
The Gallery app provides you with one location to view and organize all your
saved photos
To access the Gallery app, press OK
app
Gallery app photo options
When viewing photos in Gallery app, select an image and press Right Menu
to access:
Delete: Delete the selected photo.
•
Edit: Select this option to adjust exposure value, rotate the photo, crop, add
•
filters, and auto-correction.
(1)
Gallery stores photos only. Videos are saved in the Video app.
30
(1)
. The Gallery app also offers additional photo options.
and press OK .
Press Left Menu
to take photo
from the Home screen, select Gallery
Press Right Menu
more options
Press OK
the selected photo
to access
to view
Share: Share the photo via Email, Messages and Bluetooth.
•
Select Multiple: Allows you to select more than one photo in the Gallery.
•
File Info: Displays file name, size, image type, date taken and resolution.
•
Lock: Select to lock photo from being deleted, edited, or renamed. Unlock
•
photo to gain access to options again.
Sort and group: Sorts photo by date and time or groups by date.
•
Individual photo view options
When previewing an individual image in Gallery app, the options above are
also available by pressing Right Menu with the one additional option
below:
Set As: Choose selected picture to set as wallpaper or existing contact
•
image.
31
8 Video ���������������������������������������������
To access the Video app, press OK from the Home screen, select the
Video app
When accessing this application, you can share, delete and obtain file
information for your saved videos.
and press OK .
9 Music ���������������������������������������������
Use the Music app to play music files stored on your phone. Music files can
be downloaded from your computer to your phone using a USB cable.
To access the Music app, press OK
app
and press OK .
32
from the Home screen, select Music
10 Browser ������������������������������������������
Use the Browser app to navigate the Web.
To access the Browser app, press OK from the Home screen, select
Browser app and press OK .
Press Left Menu
search criteria or a web address. Press OK to search or load the website.
Use Navigation
Pin a web address
To easily navigate to your favorite sites, you can pin a web address to the
Browser app or to your app screen. With the browser open on the website,
press Right Menu
Select Pin to Top Sites to add a bookmark to your Top Sites section on the
•
Browser app.
Select Pin to Apps Menu to add an icon and link in your app screen.
•
to select Search, then use the keypad to enter either
to move cursor on the screen.
to access Options:
33
11 Calendar ���������������������������������������
Use the Calendar app, to keep track of important meetings, appointments,
etc.
To access the Calendar app, press OK
Calendar app and press OK .
11�1 Multimode view
You can display the Calendar in Day, Weekly, or Month view. Press Right
Menu to change your Calendar view.
Day view Weekly view Month view
34
from the Home screen, select
11�2 Creating new events
Press Left Menu to add new events from any Calendar view.
Fill in new event information.
•
If it is a whole-day event, you can select All-day Event.
•
When finished, press Right Menu to save.
•
More Options are available by pressing Right Menu
main screen:
Go to date: To go to whatever date you want.
•
Search: Search scheduled events.
•
Calendar to Display: To display phone calendar or another account if
•
added.
Sync calendar: To sync calendar.
•
Settings: To set a series of Calendar settings.
•
from the Calendar
11�3 Event reminder
If a reminder is set for an event, the upcoming event icon will appear on
the Status bar as a notification when the reminder time arrives.
35
12 Clock ���������������������������������������������
Your mobile phone features a Clock app with an Alarm, Timer and
Stopwatch function.
To access the Clock app, press OK
app and press OK .
12�1 Alarm
To set an alarm
From the Alarm screen, press Left Menu
options will appear:
Time: Set the alarm time.
•
Repeat: Select the days you want your alarm active.
•
Sound: Select a ringtone for the alarm.
•
Vibrate: Activate vibration.
•
Alarm name: Enter a name for the alarm.
•
Press Right Menu
Press OK
36
to turn on or off the selected alarm.
to save.
from the Home screen, select Clock
to add a new alarm. The following
To adjust alarm settings
More options are available for saved alarms by selecting the alarm to be
edited and pressing Right Menu
Edit: Edit selected alarm.
•
Delete: Delete selected alarm.
•
Delete all: Delete all alarms.
•
Settings: Set snooze duration, volume, vibration intensity, and alarm sound
•
for the selected alarm.
from the Alarm screen:
12�2 Timer
From the Alarm screen, Navigate right to enter the Timer screen.
Press OK
When finished, press OK
When the Timer is ongoing:
•
Press OK
Press Right Menu
When the Timer is paused: Press Left Menu to reset the Timer.
•
When the Timer is reset: Press Right Menu to enter Settings, allowing
•
you to set Snooze time, System Alarm volume, activate vibrate and select
sound.
and Navigation to edit hour, minute and second.
to start the Timer.
to pause/resume the Timer.
to add 1 minute.
37
12�3 Stopwatch
From the Timer screen, Navigate right to enter the Stopwatch screen.
Press OK to start the Stopwatch.
•
When the Stopwatch is ongoing:
•
Press Right Menu
Press OK
When the Stopwatch is paused:
•
Press OK
Press Left Menu
to pause the time.
to continue the total time.
to record the lap.
to reset the stopwatch and clear lap times.
38
13 Calculator �������������������������������������
To access this app, press OK from the Home screen, select Calculator
app and press OK .
Push corresponding
Press OK
calculate results
to
direction on Navigation
to enter in Calculator
Press to
enter decimal
Enter the numbers using the keypad.
Select the mathematical operation to be performed using Navigation
follow onscreen guide for each navigation direction and the corresponding
mathematical operation.
Press OK
to select equals = and get results.
Press
or positive number value
key to enter negative
,
39
14 FM Radio ���������������������������������������
Your phone is equipped with a radio
(1)
with RDS
the application as a traditional radio with saved channels or with parallel
visual information related to the radio program on the display, if you tune to
stations that offer Visual Radio service.
To access this app, press OK
from the Home screen, select FM Radio app
and press OK .
To use this feature, you must plug in a wired headset, sold separately,
into the phone. The headset works as an antenna for your phone.
(1)
The quality of the radio depends on the coverage of the radio station in that
particular area.
(2)
Depending on your network operator and market.
40
(2)
functionality. You can use
Navigate left
Press and hold Navigate left
nearest lower/higher frequency channel.
Press Right Menu
or Switch to speaker/earphone.
Favorite channels will have red star added and will be displayed in channel
list for easy access.
and right to search radio stations.
and right to search and go to the
to access Options, select Add to favorites, Edit favorites
15 Settings �����������������������������������������
To access the Settings app, press OK from the Home screen, select
Settings app and press OK .
15�1 Network & connectivity
15�1�1 Airplane mode
When Airplane mode is on, all wireless connections are disabled
simultaneously, including Wi-Fi and Bluetooth.
41
15�1�2 Mobile network & Data
Carrier
Press OK
Mobile data
If you do not need to transmit data on all mobile networks, turn off Mobile
data to avoid incurring significant charges for data use on local operator
mobile networks, particularly if you do not have a mobile data agreement.
International Data Roaming
If you don’t need to transmit data on other operators’ mobile networks,
disable Data roaming to avoid incurring significant roaming charges.
APN Settings
Press Left Menu
Enter the required APN information, when finished, press Right Menu
save.
to select the Carrier automatically.
to add new APN.
to
15�1�3 Wi-Fi
Wi-Fi will allow you to surf the internet without using your mobile network
when in range of a wireless network. To access Wi-Fi, open the settings to
configure the access point and connect your phone. Be advised you may
need to enter a password if applicable.
42
15�1�4 Bluetooth
Bluetooth allows your phone to exchange data (videos, images, music, etc.)
with other Bluetooth devices within a close range such as another phone,
computer, printer, headset, car kit, etc.
15�1�5 Geolocation
KaiOS uses GPS, and additional supplemental information such as Wi-Fi and
mobile networks to approximate your location.
Location data may be used by KaiOS and service providers to improve
accuracy and coverage of the location databases.
15�1�6 Calling Settings
Call Waiting
Enable or disable call waiting.
Caller ID
Select network default, hide number or show number.
Call Forwarding
Configure how your calls are forwarded when you are busy, unanswered or
unreachable.
43
Fixed Dialing Numbers
Fixed dialing number (FDN) is a SIM service mode, where outgoing calls are
restricted to a set of phone numbers. These numbers are added to the FDN
list. The most common practical application of FDN is for parents to restrict
the phone numbers to which their children can dial. For security reasons,
you’ll be prompted to enable FDN by entering SIM PIN2 which is usually
acquired from your service provider or SIM maker.
DTMF Tones
Dual Tone Multi-Frequency, or DTMF is a method for instructing a telephone
switching system of the telephone number to be dialed, or to issue
commands to switching systems or related telephony equipment.
Press to set DTMF tones to normal or long.
15�1�7 Internet Sharing
USB tethering
USB tethering can share your phone's Internet connection with a single USBconnected device. Press to turn USB tethering On.
Note: Turning On USB tethering will automatically turn off Wi-Fi network.
15�1�8 Wireless Emergency Alerts
Alert Inbox
View Alert message in alert box.
44
WEA Sound
Mark the checkbox to enable emergency alert sound.
WEA Vibrate
Mark the checkbox to enable emergency alert vibrate.
Presidential alert
Presidential alert is enabled by default.
Extreme alert
Mark the checkbox to enable extreme alert.
Severe alert
Mark the checkbox to enable severe alert.
AMBER alert
Mark the checkbox to enable amber alert.
Public Safety alert
Mark the checkbox to enable public safety alert.
Spanish language
Mark the checkbox to enable Spanish language support.
State/Local Test alert
Mark the checkbox to enable state/local test alert.
WEA Ringtone
Preview WEA ringtone.
45
15�2 Personalization
15�2�1 Sound
Volume
Set volume for Media, Ringtones & Alerts and Alarm.
Tones
Set Vibrate, Ringtones, Notice Alerts, or Manage Tones. Manage Tones offers
access to System Ringtones and Notice Alerts for reviewing or sharing, and
My Ringtones to assign music in Music Library to Ringtones.
Other Sounds
Enable or disable the sound for Dial pad and Camera.
15�2�2 Display
Wallpaper
Select wallpaper from available wallpapers, gallery or to use camera to take
image.
Brightness
Set the level of brightness.
Screen Timeout
Set screen timeout time.
46
15�2�3 Search
Search Engine
Select preferred default search engine. Select from: Yahoo, Google, Bing or
DuckDuckGo.
Search Suggestions
Enable or disable search suggestions.
15�2�4 Notifications
Show on Lock Screen
Enable or disable having notifications shown on lock screen.
App Notices
Enable or disable having notifications when available Apps received new
notifications, such as Bluetooth, Calendar, Call Log, E-Mail, KaiOS Pay etc.
15�2�5 Date & Time
Auto Sync
If selected On, the phone’s date and time will sync automatically with the
network. If selected Off, you can manually set the date, time, and time zone.
Date
Select to manually set the phone's date.
47
Time
Select to manually set the phone's time.
Time zone
Select to manually set the phone's time zone.
Format
Select 12-hour clock format or 24-hour clock format.
Clock
Select whether to show or hide clock on home screen.
15�2�6 Language
Select preferred language: English, Spanish, French, Chinese I, or Chinese II.
15�2�7 Input methods
Use Predictive
Select to turn Predictive methods On or Off.
Next Word Suggestion
Select to turn next word suggestion On or Off.
Input Languages
Select input languages.
48
15�2�8 Answer mode
Enable flip open to answer the incoming call.
15�3 Privacy & Security
15�3�1 Screen Lock
Screen Lock
Screen lock allows you to set a 4-digit pass code which protects your phone
information if lost or stolen. Your phone will ask for pass code entry in order to
access device.
Change Passcode
Once Screen Lock is On, this option displays.
Change the screen lock passcode, enter the old code, then enter new code
twice to confirm.
15�3�2 SIM Security
A SIM PIN prevents access to the SIM card cellular data networks. When
it's enabled, any device containing the SIM card will request the PIN upon
restart. A SIM PIN is not the same as the screen lock pass code used to
unlock the device.
49
15�3�3 App Permission
Set Geolocation permission for Assistant, Camera, Maps etc. app as Ask,
Deny or Grant.
15�3�4 Do Not Track
Select whether or not you want previously visited websites and apps to track
your browsing history.
15�3�5 Browsing Privacy
Clear browsing history or clear cookies and stored data.
15�4 Storage
Clean Up Storage
Review and erase application data, such as from Messages, Contacts,
Camera and more.
USB Storage
Enabling USB storage allows another computer or device connected using
USB to access files on this phone.
Default Media Location
Select default media storage location on your phone.
50
Media/Application Data
Use these settings to monitor the total and used space on your phone.
15�5 Device
15�5�1 Device information
Contains information about Phone number, Model, SVN, Hardware, Software.
More Information
Contains information about OS version, Hardware Revision, MAC Address,
IMEI, IMEI SV, Build Number, ICCID, Platform Version, Build Identifier, Bluetooth
Address.
Legal Information
Contains information about KaiOS License Terms and Open Source Licenses.
AT&T Software Update
Check and Install new Software Updates.
Factory Reset
Erase all of your personal data from internal phone storage, including
information about your accounts, your system and application settings,
and any downloaded applications. Resetting the phone does not erase any
system software updates you’ve downloaded or any files on your microSD
card, such as music or photos. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you first started
the device.
TM
51
15�5�2 Downloads
View downloads.
15�5�3 Battery
View current battery level or to set power saving mode.
Turning power saving mode on will turn off the phone's data, Bluetooth and
geolocation connections to extend battery life.
You can select to turn on power saving mode automatically once there is 5,
10, or 15 percent battery remaining.
You can adjust power use via the screen brightness or screen timeout
settings in the Display screen.
15�5�4 Accessibility
Invert Colors
Turn On/Off color inversion.
Backlight
Turn On/Off backlight.
Large text
Turn On/Off large text.
Captions
Turn On/Off captions for phone screen.
52
Readout
Readout mode function reads labels of interface elements and provides
sound response.
Mono Audio
Turn On/Off mono audio.
Volume Balance
Set volume balance value.
Keypad Vibration
Turn On/Off keypad vibration.
Hearing Aid Compatibility (HAC)
Hearing aid mode can be used by people who are deaf, have poor hearing
or speech impairments. After connecting the phone and hearing aid device,
calls are linked to a relay service, which converts incoming speech to text
for the person using the hearing aid and converts outgoing text from the
hearing aid device to a spoken voice for the person on the other end of the
conversation.
Real-Time-Text (RTT)
Set RTT (Real Time Text) visibility when during calls or Always visible.
15�5�5 Regulatory & Safety
Contains information about Bluetooth Declaration ID, FCC ID, Audio Warning,
WEEE, SAR.
53
15�6 Account
Use the settings to add, remove, and manage your email and other
supported accounts.
15�6�1 KaiOS Account
Setup a KaiOS Account to use Anti-Theft option that remotely locks device or
wipes all personal information in event of loss or theft.
Note: You must have access to a valid email address and be over the age of
13 to create an account.
1.
From the Home Screen, press OK > Settings > Account > KaiOS
Account.
2.
Select Create Account then follow the prompts to accept KaiOS Terms
and create login credentials.
3.
Verify your email address via the email sent on another device or
computer.
4.
Return to KaiOS Account setup on your phone and sign in.
15�6�2 Anti-Theft
To access Remote Lock or Device Wipe, please visit
https://services.kaiostech.com/antitheft
54
16 Making the most out of your phone �
16�1 Software updates
You can use the Over-the-air Upgrade tool to update your phone's software.
16�1�1 Over-the-air Upgrade
Using the Over-the-air Upgrade tool you can update your phone's software.
To access Update phone, select Settings > Device > Device Information
> Cricket Software Update > Check for Updates. When there is a new
mandatory software update version available, the phone will start
downloading automatically, then select Continue to update your system.
If the software Update is not mandatory, you can select Remind me later to
return, and update your system any time.
You should connect to a valid and secure Wi-Fi access point before
checking for an update.
55
17 Safety information �����������������������������
We recommend that you read this chapter carefully before using your
device. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the instructions
contained herein.
• TRAFFIC SAFETY
Given that studies show that using a device while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their device when the
vehicle is not parked.
When driving, do not use your device or headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some
areas. When switched on, your device emits electromagnetic waves that can
interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or
airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that the
dashboard is adequately shielded from device RF energy.
• CONDITIONS OF USE
You are advised to switch off the device from time to time to optimize its
performance.
Switch the device off before boarding an aircraft.
56
Switch the device off when you are in healthcare facilities, except in
designated areas. As with many other types of equipment now in regular
use, these devices can interfere with other electrical or electronic devices, or
equipment using radio frequencies.
Switch the device off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the device is switched on, it should be kept at least 150 mm from any
medical device such as a pacemaker, a hearing aid, or insulin pump, etc. In
particular when using the device, you should hold it against the ear on the
opposite side of the device, if applicable.
To avoid hearing impairment, move the device away from your ear while
using the "hands-free" mode because the amplified volume might cause
hearing damage.
Do not let children use the device and/or play with the device and
accessories without supervision.
When replacing the cover, note that your device may contain substances
that could create an allergic reaction.
Always handle your device with care and keep it in a clean and dust-free
place.
Do not allow your device to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.).
The manufacturer's recommended operating temperature range is 0°C
(32°F) to 50°C (122°F).
At over 50°C (122°F) the legibility of the device’s display may be impaired,
though this is temporary and not serious.
57
Emergency call numbers may not be reachable on all cellular networks. You
should never rely only on your phone for emergency calls.
Do not open, dismantle, or attempt to repair your device yourself.
Do not drop, throw, or bend your device.
To avoid any injury, do not use the device if the screen is damaged, cracked,
or broken.
Do not paint the device.
Only use batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your device model. TCL Communication Ltd. and its affiliates
disclaim any liability for damage caused by the use of other chargers or
batteries.
Remember to make back-up copies or keep a written record of all important
information stored in your device.
• PRIVACY
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your device regarding
taking photographs and recording sounds with your device. Pursuant to such
laws and regulations, it may be strictly forbidden to take photographs and/
or record the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an invasion of
privacy. It is the user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential conversations
or take a photograph of another person. The manufacturer, the seller, vendor,
and/or service provider of your device. Disclaim any liability which may result
from the improper use of the device.
58
• BATTERY
Following air regulation, the battery of your product is not charged. Please
charge it first.
Before removing the battery from your device, make sure that the device is
switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and
burns).
- Do not puncture, disassemble, or cause a short-circuit in a battery.
- Do not burn or dispose of a used battery in household rubbish or store it at
temperatures above 60°C (140°F).
- Do not disassemble or open, crush, bend or deform, puncture, or shred.
- Do not modify or remanufacture, attempt to insert foreign objects into
the battery, immerse or expose to water or other liquids, expose to fire,
explosion, or other hazard.
Only use the battery with a charging system that has been qualified with the
system per CTIA Certification Requirements for Battery System Compliance to
IEEE 1725. Use of an unqualified battery or charger may present a risk of fire,
explosion, leakage, or other hazard.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which it
was designed. Never use damaged batteries or those not recommended by
TCL Communication Ltd. and/or its affiliates.
59
This symbol on your device, the battery, and the accessories means
that these products must be taken to collection points at the end of
their life:
- Municipal waste disposal centers with specific bins for these items of
equipment.
- Collection bins at points of sale.
They will then be recycled, so that their components can be reused,
preventing substances being disposed of in the environment.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection facilities;
instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Main powered chargers will operate within the temperature range of: 0°C
(32°F) to 45°C (113°F).
The chargers designed for your device meet with the standard for safety
of information technology equipment and office equipment use. They are
also compliant to the eco design directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should be used for this
purpose only.
60
• Electronic Recycling
For more information on Electronic Recycling:
Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.
com/accessibility-compliance/electronic-recycling-program/
• Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient battery
recycling program.
For more information on our Battery Recycling Program, please visit the
USA and Canada website at https://us.alcatelmobile.com/accessibilitycompliance/battery-recycling/ and https://ca.alcatelmobile.com/
accessibility-compliance/battery-recycling/.
• Federal Communications Commission (FCC) Declaration of Conformity
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user‘s authority to operate the equipment.
61
This device has been tested and found to comply with the limits for a Class
B digital, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation if this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Changes or modifications not expressly approved by the party responsible
for compliance could void the user‘s authority to operate the equipment.
FCC RF Exposure Information (SAR):
This device is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the United States.
62
During SAR testing, this is set to transmit at its highest certified power level
in all tested frequency bands, and placed in positions that simulate RF
exposure in usage near the body with the separation of 15 mm. Although the
SAR is determined at the highest certified power level, the actual SAR level
of the device while operating can be well below the maximum value. This is
because the device is designed to operate at multiple power levels so as to
use only the power required to reach the network. In general, the closer you
are to a wireless base station antenna, the lower the power output.
The exposure standard for wireless employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions accepted by
the FCC with the device transmitting at its highest certified power level in all
tested frequency bands.
The FCC has granted an Equipment Authorization for this model device with
all reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model device is on file with the FCC and
can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid
after searching on:
FCC ID: 2ACCJN031
This device is HAC M4/T4 compatible. Reference ANSI C63.19 (2011).
FCC Hearing Aid Compatibility (HAC)
On product, go to Settings > Device > Device Information > Legal
information > Hearing Aid Compatibility (HAC)
Or go to https://us.alcatelmobile.com/accessibility-compliance/hearingaid-compatibility/ and search for FCC ID 2ACCJN031.
63
Exposure to radio frequency
On product, go to Settings > Device > Device Information > Legal
information > RF Exposure
Or go to https://us.alcatelmobile.com/accessibility-compliance/mobile-andhealth/ and search for model 4052C.
SAR compliance for body operation is based on a separation distance of 15
mm between the device and the human body. During use, the actual SAR
values for this device are usually well below the values stated above. This is
because, for purposes of system efficiency and to minimize interference on
the network, the operating power of your device is automatically decreased
when full power is not needed. The lower the power output of the device, the
lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 15
mm. To meet RF exposure guidelines during body-worn operation, the device
should be positioned at least this distance away from the body.
If you are not using an approved accessory ensure that whatever product
is used is free of any metal and that it positions the device the indicated
distance away from the body.
Organizations such as the World Health Organization and the US Food and
Drug Administration have suggested that if people are concerned and want
to reduce their exposure they could use a hands-free accessory to keep
the wireless device away from the head or body during use, or reduce the
amount of time spent on the device.
64
Please note by using the device some of your personal data may be
shared with the main device. It is under your responsibility to protect your
own personal data, not to share with it with any unauthorized devices or
third party devices connected to yours. For devices with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also when using your device as
a hotspot (where available), use network security. These precautions will
help prevent unauthorized access to your device. Your device can store
personal information in various locations, including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your device. Choose your apps
and updates carefully, and install from trusted sources only. Some apps
can impact your device’s performance and/or have access to private
information, including account details, call data, location details, and
network resources.
Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these purposes
TCL Communication Ltd. implements and maintains appropriate technical
and organizational measures to protect all personal data, for example,
against unauthorized or unlawful processing and accidental loss or
destruction of or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to:
(i)
the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
65
You can access, review, and edit your personal information at any time by
logging into your user account, visiting your user profile, or contacting us
directly. Should you require us to edit or delete your personal data, we may
ask you to provide us with evidence of your identity before we can act on
your request.
US Information Concerning the Federal Communications Commission
(“FCC”) Requirements for Hearing Aid Compatibility with Wireless Devices
When wireless devices are used near hearing devices (such as hearing
aids and cochlear implants), users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune than others to this
interference, and wireless devices also vary in the amount of interference
that they generate.
The wireless telephone industry has developed ratings to assist hearing
device users in finding wireless devices that may be compatible with their
hearing devices. Not all wireless devices have been rated. Wireless devices
that are rated will have the rating displayed on the box together with other
relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable to
interference, you may not be able to use a rated wireless device successfully.
Consulting with your hearing health professional and testing the wireless
device with your hearing device is the best way to evaluate it for your
personal needs.
66
This smartphone has been tested and rated for use with hearing aids for
some of the wireless technologies that the smartphone uses. However, other
wireless technologies may be used in this smartphone that have not been
tested for use with hearing aids. It is important to try the different features of
your smartphone thoroughly and in different locations to determine if you
hear any interfering noise when using this smartphone with your hearing aid
or cochlear implant. Consult your wireless service provider about its return
and exchange policies, and for information about hearing aid compatibility.
Hearing aid compatibility rating for this smartphone: M4/T4
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are
likely to generate less interference to hearing devices than wireless devices
that are not labeled. M4 is the better or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are
likely to be more usable with a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated wireless devices. T4 is the better or higher
of the two ratings. (Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device. The more
immune your hearing aid is, the less likely you are to experience interference
noise from wireless devices.
For more information about the actions that the FCC has taken with regard
to hearing aid compatibility with wireless devices and other steps that the
FCC has taken to ensure that individuals with disabilities have access to
telecommunications services, visit www.fcc.gov/cgb/dro.
67
• LICENCES
microSD Logo is a trademark of SD-3C LLC.
The Bluetooth word mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by TCL Communication Ltd. and its
affiliates is under license. Other trademarks and trade names are
those of their respective owners.
Alcatel 4052C Bluetooth Declaration ID D044935
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
18 General information ��������������������������
Website: http://us.alcatelmobile.com
http://ca.alcatelmobile.com
Facebook: http://www.facebook.com/alcatelmobileus/
http://www.facebook.com/alcatelmobilecanada/
Call support: U.S.A.: 855-368-0829
Canada: 855-844-6058
Email support: U.S.A.: http://us.alcatelmobile.com/contact/
Canada: http://ca.alcatelmobile.com/contact/
Manufacturer: TCL Communication Ltd.
5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park,
Shatin, NT, Hong Kong
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An electronic version of this product safety information is available in English
and other languages according to availability on our website:
http://us.alcatelmobile.com
Your device is a transceiver that operates on Wi-Fi with 2.4GHz and Bluetooth
with 2.4GHz.
Protection against theft
(1)
Your device is identified by an IMEI (phone serial number) shown on the
packaging label and in the product's memory. We recommend that you note
the number the first time you use your device by entering *#06# and keep
it in a safe place. It may be requested by the police or your operator if your
device is stolen. This number allows your device to be blocked, preventing a
third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and
the device’s operation, depending on the software release of your device or
specific operator services.
TCL Communication Ltd. shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which responsibility
shall be borne by the operator exclusively. This device may contain materials,
including applications and software in executable or source code form,
which is submitted by third parties for inclusion in this device ("Third Party
Materials"). All third party materials in this device are provided "as is", without
warranty of any kind, whether express or implied, including the implied
warranties of merchantability, fitness for a particular purpose or use/third
party application, interoperability with other materials or applications of the
purchaser and non-infringement of copyright.
(1)
Contact your network operator to check service availability.
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The purchaser undertakes that TCL Communication Ltd. has complied
with all quality obligations incumbent upon it as a manufacturer of mobile
devices and devices in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for the inability or failure
of the Third Party Materials to operate on this device or in interaction with
any other devices of the purchaser. To the maximum extent permitted by
law, TCL Communication Ltd. disclaims all liability for any claims, demands,
suits, or actions, and more specifically – but not limited to – tort law actions,
under any theory of liability, arising out of the use, by whatever means,
or attempts to use, such Third Party Materials. Moreover, the present Third
Party Materials, which are provided free of charge by TCL Communication
Ltd. may be subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding such additional
costs, which shall be borne exclusively by the purchaser. The availability of
the applications may vary depending on the countries and the operators
where the device is used; in no event shall the list of possible applications
and software provided with the devices be considered as an undertaking
from TCL Communication Ltd.; it shall remain merely as information for the
purchaser. Therefore, TCL Communication Ltd. shall not be held responsible
for the lack of availability of one or more applications wished for by the
purchaser, as its availability depends on the country and the operator of the
purchaser. TCL Communication Ltd. reserves the right at any time to add or
remove Third Party Materials from its devices without prior notice; in no event
shall TCL Communication Ltd. be held responsible by the purchaser for any
consequences that such removal may have on the purchaser regarding the
use or attempt to use such applications and Third Party Materials.
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19 1 YEAR LIMITED WARRANTY ����������������
TCT Mobile Inc., offers a 1 year limited warranty on all TCL, Alcatel, and
Alcatel One-Touch devices that are found to be defective in materials or
workmanship upon submission of the following items:
1. Proof of purchase – consisting of original invoice or sales slip indicating
the date of purchase, dealer’s name, model and serial number of the
product.
General Terms and Conditions
This warranty is confined to the first purchaser of the product only and is not
applicable to cases other than defects in material, design and workmanship.
Items and Conditions Not Covered:
Damages resulting from normal wear and tear and/or the need for regular
maintenance shall not constitute a defect under the terms of this warranty.
Abuse or misuses, including but not solely limited to the failure to use this
product for its normal purposes or in accordance with TCT’s instructions on
usage and maintenance.
Defects resulting from usage of the product in conjunction with accessories
that are not approved by TCT for use with this product.
TCT will not be responsible for any repairs caused by third party component
parts, or service that is found to be the cause for the defect or damage of
the product.
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TCT will not be responsible for failure to use the battery in accordance
with the specific instructions of core outlined in the product user manual.
For example, do not attempt to open sealed devices, such as batteries.
Opening of sealed devices may result in bodily injury and/or property
damage.
Accidents, Acts of God, lightning, water, fire, public disturbances, improper
ventilation, voltage fluctuations or any cause beyond the control of TCT.
This warranty does not affect the consumers’ statutory rights nor the
consumers’ rights against the dealer related to their purchase/ sales
agreement.
TCT’s 1 Year Limited Warranty will abide by the following options regarding
claims:
1. Repair the TCT product using new or previously used parts that are
equivalent to new in performance and reliability.
2. Replace the TCT product with the same model (or with customer
consent a product that has similar functionality) formed from new and/
or previously used parts that are equivalent to new in performance and
reliability.
a. When a TCT product or part is replaced or provided, any replacement
item becomes the customer’s property and the replaced or refunded item
becomes TCT’s property.
b. TCT will not provide any data transfer service. This is the customer’s
responsibility. TCT shall not be liable for the loss of any saved/stored
data in products that are either repaired or replaced. Customer should
maintain a separate backup copy of the contents of the device’s data.
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3. All refund requests shall be submitted to the retailer where the device(s)
were originally purchased and shall subject to the retailer’s refund
policies. Customers may obtain the retailers return policies at the links
provided below:
a. U.S. https://us.alcatelmobile.com/return-policy/
b. Canada https://ca.alcatelmobile.com/return-policy/
4. Repair or Replacement of any TCT product under the terms of this
warranty does not provide right to extension or renewal of the warranty
period.
5. Warranty repairs are available free of charge at TCT authorized repair
centers for products that comply with the General Terms and Conditions
of this warranty. Shipping cost of the defective product(s) to TCT
authorized repair center is to be paid by the customer. The customer is
responsible for any damage to the defective product during shipment to
the authorized repair center.
6. This warranty is not transferrable. This warranty will be the purchasers’
sole and exclusive remedy and neither TCT nor its service centers shall
be liable for any incidental or consequential damages or breach of any
express or implied warranty of this product.
7. This warranty extends to products purchased and sold within the United
States and Canada. All products sold in United States will be subject to
their respective state and federal laws. All products purchased in Canada
will be subject to Canadian laws.
Company Contact Information
USA phone number: 855-368-0829 or https://us.alcatelmobile.com/
Canada phone number: 855-844-6058 or https://ca.alcatelmobile.com/
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20 Troubleshooting ���������������������������������
Before contacting the service center, follow the instructions below:
You are advised to fully charge ( ) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect its
•
performance.
Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone›s
•
software. To access Update phone, press Settings > Device > Device
Information > Software Update > Check for Updates.
Carry out the following checks:
My phone has not responded for several minutes
Restart your phone by pressing and holding Back/Hang Up key .
•
My phone turns off by itself
Check that your screen is locked when you are not using your phone, and
•
make sure Back/Hang Up key is not mis-contacted due to unlocked
screen.
Check the battery charge level.
•
My phone cannot charge properly
Make sure that your battery is not completely discharged; if the battery
•
power has been empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions: 0°C (32°F) to
•
45°C (113°F).
When abroad, check that the voltage input is compatible.
•
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My phone cannot connect to a network or “No service” is displayed
Try connecting in another location.
•
Verify the network coverage with your service provider.
•
Check with your service provider that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one printed
•
on your warranty card or box.
Make sure that the internet access service of your SIM card is available.
•
Check your phone›s Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see “Inserting or
•
removing the Nano SIM and microSDTM card”).
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
•
Unable to make outgoing calls
Make sure you have dialed a valid number and have pressed Call/
•
Answer key .
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is not
•
overloaded or unavailable.
Check your subscription status with your service provider (credit, SIM card
•
valid, etc.).
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Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check
•
for overloaded or unavailable network).
Check your subscription status with your service provider (credit, SIM card
•
valid, etc.).
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
•
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your service provider.
•
Your caller has concealed his/her name or number.
•
I cannot find my contacts
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume Up/Down
•
key.
Check the network strength .
•
Make sure that the receiver, connector, or speaker on your phone is clean.
•
I am unable to use the features described in the manual
Check with your service provider to make sure that your subscription
•
includes this service.
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Make sure this feature does not require an Alcatel accessory.
•
When I select a number from my contacts, the number cannot be dialed
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a foreign
•
country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or
•
save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
Contact your service provider to check service availability.
•
I cannot access my voicemail
Make sure your service provider’s voicemail number is correctly entered in
•
«Voicemail number».
Try later if the network is busy.
•
I am unable to send and receive MMS
Check your phone memory availability as it might be full.
•
Contact your service provider to check service availability and check MMS
•
parameters.
Verify the server center number or your MMS profile with your service
•
provider.
The server center may be swamped, try again later.
•
SIM card PIN locked
Contact your service provider to obtain the PUK code (Personal Unblocking
•
Key).
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I am unable to download new files
Make sure there is sufficient phone memory for your download.
•
Check your subscription status with your service provider.
•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other
•
users.
Make sure that the two phones are within Bluetooth’s detection range.
•
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3.2 hours).
•
After a partial charge, the battery level indicator may not be exact. Wait
•
for at least 20 minutes after removing the charger to obtain an exact
indication.
Switch off the backlight upon request.
•
Extend the email auto-check interval for as long as possible.
•
Exit background-running applications if they are not being used for a long
•
time.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
•
The phone will become warm following prolonged calls, game playing,
internet surfing or running other complex applications�
This heating is a normal consequence of the CPU handling excessive
•
data. Ending above actions will make your phone return to normal
temperatures.
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