Alcatel 1SE 4087U Users manual

For more information on how to use the phone, please go to www.alcatelmobile.com and download the
complete user manual. The website will also provide you with answers to frequently asked questions, let
you upgrade the software via Mobile Upgrade, and so much more.

E

Note:

This is a user manual for Alcatel 1SE elite edition 4087U

Help

The following resources will provide you with answers to more FAQs
along with additional software, and service information.

Consulting FAQ

Go to

https://www.alcatelmobile.com/support/

Updating your phone’s software

Update through the System update menu on your device.

To download the software update tool onto your PC, go to

https://www.alcatelmobile.com/support/software-drivers/

Finding your IMEI

You can find your International Mobile Equipment Identity (IMEI) on the
packaging materials. Alternatively, go to Settings > About phone on your
phone.

Obtaining warranty service

First follow the advice in this guide. Then check hotlines and repair centre
information through

https://www.alcatelmobile.com/contact-us/

Viewing legal information

On the phone, go to Settings > About phone > Legal information.

Using ONETOUCH Cloud

For an online User Centre tutorial (may not be available in all areas), go to

https://www.alcatelmobile.com/support/faq/

Using other alcatel apps

Go to

https://www.alcatelmobile.com/support/app-services/

1 2

Table of Contents

Safety and use ..................................................................... 6

Radio waves ....................................................................... 14

Licences ...............................................................................20

General information ......................................................... 22

1 Your mobile ................................................................26

1.1 Keys and connectors ......................................26

1.2 Getting started ................................................30

1.3 Home screen ....................................................33

2 Text input ...................................................................43

2.1 Using the onscreen keyboard ......................43

2.2 Text editing .......................................................45

3 Phone, Call logs and Contacts ...............................46

3.1 Phone ................................................................46

3.2 Call logs .............................................................51

3.3 Contacts ............................................................52

4 Messages .................................................................... 58

4.1 Writing a new message .................................58

4.2 Managing messages .......................................60

5 Multimedia applications .........................................61

5.1 Camera ..............................................................61

5.2 Gallery ...............................................................68

5.3 Music .................................................................75

6 Calendar, Clock, and Calculator ............................76

6.1 Calendar ............................................................76

6.2 Clock ..................................................................78

6.3 Calculator ..........................................................81

7 Others ......................................................................... 82

7.1 Kids Mode ........................................................82

7.2 Support Centre ................................................83

7.3 Other applications .........................................84

8 Google applications ................................................. 85

8.1 Google ...............................................................85

8.2 Gmail ..................................................................85

8.3 Maps ..................................................................86

8.4 YouTube .............................................................86

8.5 Drive ..................................................................86

8.6 Play Movies & TV ...........................................87

8.7 Play Store ..........................................................87

8.8 Duo ....................................................................87

8.9 Photos ...............................................................87

8.10 Keep Notes.......................................................88

8.11 Assistant ...........................................................88

8.12 Files ....................................................................89

9 Settings ....................................................................... 90

9.1 Network & internet ........................................90

9.2 Connected devices ........................................95

9.3 Apps & notifications ......................................97

9.4 Battery ...............................................................98

9.5 Display ...............................................................98

9.6 Scheduled power on/off ...............................98

9.7 Sound.................................................................98

9.8 Storage ..............................................................99

9.9 Privacy ............................................................ 100

9.10 Location .........................................................100

9.11 Security ..........................................................100

9.12 Accounts ........................................................ 101

9.13 Accessibility ................................................... 102

9.14 Smart controls ..............................................102

9.15 Digital Wellbeing & parental controls .....102

9.16 Google ............................................................ 102

9.17 System ............................................................ 103

9.18 About phone ................................................. 104

10 Making the most of your phone ........................ 106

10.1 FOTA Upgrade ..............................................106

11 Accessories ............................................................. 107

12 Warranty .................................................................. 108

13 Troubleshooting ..................................................... 111

14 Specifications ......................................................... 120

3 4

www.sar-ck.com

PROTECT YOUR HEARING

To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.

This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found in
the Radio waves section.

When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 5 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.

5 6

Safety and use ...............................

We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.

• TRAFFIC SAFETY:

Given that studies show that using a phone while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset, etc.), drivers are
requested to refrain from using their phone when the
vehicle is not parked.

When driving, do not use your phone and headset to
listen to music or to the radio. Using a headset can be
dangerous and is forbidden in some areas.

When switched on, your phone emits electromagnetic
waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:

- Do not place your phone on top of the dashboard or
within an airbag deployment area;

- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded
from phone RF energy.

• CONDITIONS OF USE:

You are advised to switch off the phone from time to
time to optimise its performance.

Switch the phone off before boarding an aircraft.
Switch the phone off when you are in healthcare

facilities, except in designated areas. As with many
other types of equipment now in regular use, phones
can interfere with other electrical or electronic devices,
or equipment using radio frequency.

Switch the phone off when you are near gas or
flammable liquids. Strictly obey all signs and instructions
posted in a fuel depot, petrol station, or chemical plant,
or in any potentially explosive atmosphere.

When the phone is switched on, it should be kept
at least 15 cm from any medical device such as a
pacemaker, a hearing aid, or an insulin pump, etc. If you
have a medical device fitted, you should hold the phone
against the ear that is furthest away from the device.

To avoid hearing impairment, pick up the call before
holding your phone to your ear. Also move the phone away
from your ear while using the "hands-free" mode because
the amplified volume might cause hearing damage.

Do not let children use the phone and/or play with the
phone and accessories without supervision.

If your phone has a removable cover, note that your
phone may contain substances that could create an

allergic reaction.
If your phone is a unibody device, the back cover and

battery are not removable. If you disassemble your
phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage
of substances that could create an allergic reaction.

Always handle your phone with care and keep it in a clean
and dust-free place.

Do not allow your phone to be exposed to adverse
weather or environmental conditions (moisture,
humidity, rain, infiltration of liquids, dust, sea air,
etc.). The manufacturer’s recommended operating
temperature range is 0°C (32°F) to 40°C (104°F).

At over 40°C (104°F) the legibility of the phone’s
display may be impaired, though this is temporary and
not serious.

Do not open, dismantle, or attempt to repair your phone
yourself.

Do not drop, throw, or bend your phone.
To avoid injury, do not use the phone if the glass screen

is damaged, cracked or broken.
Do not paint it.
Use only batteries, battery chargers, and accessories

which are recommended by TCL Communication Ltd.
and its affiliates and which are compatible with your
phone model. TCL Communication Ltd. and its affiliates

7 8

disclaim any liability for damage caused by the use of
other chargers or batteries.

Remember to make backup copies or keep a written
record of all important information stored on your
phone.

Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if a
person has never experienced them before. If you have
experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor
before playing video games on your phone or enabling a
flashing-lights feature on your phone.

Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:

- Do not play or use a flashing-lights feature if you are
tired or need sleep.

- Take a minimum of a 15-minute break hourly.

- Play in a room in which all lights are on.

- Play at the farthest distance possible from the screen.

- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again.

- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a
doctor.

When you play games on your phone, you may
experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.

• PRIVACY:

Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your
phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorisation has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the operator)
disclaim any liability which may result from improper

9 10

use of the phone.

• BATTERY:

In accordance with air regulations, the battery of your
product is not charged. Please charge it first.

For a non-unibody device:

Observe the following precautions:

- Do not attempt to open the battery (due to the risk of
toxic fumes and burns).

- Do not puncture, disassemble, or cause a short circuit
in a battery.

- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C
(140°F).

Batteries must be disposed of in accordance with
locally applicable environmental regulations. Only
use the battery for the purpose for which it was
designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its
affiliates.

For a non-unibody device with a non-removable
battery:

Observe the following precautions:

- Do not attempt to eject, replace or open the battery.

- Do not puncture, disassemble, or cause a short circuit
in the battery.

- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).

Phone and battery must be disposed of in accordance
with locally applicable environmental regulations.

For a unibody device:

Observe the following precautions:

- Do not attempt to open the back cover.

- Do not attempt to eject, replace, or open battery.

- Do not puncture the back cover of your phone.

- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).

Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.

This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:

- Municipal waste disposal centres with specific bins for
these items of equipment.

- Collection bins at points of sale.

They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.

In European Union countries:

These collection points are accessible free of charge.

11 12

All products with this sign must be brought to these
collection points.

In non-European Union jurisdictions:

Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.

CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

Disposal of the battery within a fire or a hot oven, or
mechanically crushing or cutting the battery, can result
in an explosion.

Leaving the battery in an extremely high temperature
environment can also result in an explosion or the
leakage of flammable liquid or gas.

Similarly, subjecting the battery to extremely low air
pressure may result in an explosion or the leakage of
flammable liquid or gas.

• CHARGERS:

Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).

The chargers designed for your phone meet the standard
for safety of information technology equipment and

office equipment use. They are also compliant with the
ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
jurisdiction. They should be used for the purpose of
charging only.

This device is compatible with the charger, which
complies with the following standards relating to the
Common Mobile Phone Charger:

- EN301 489-34 V2.1.1 Final Draft (2017-04)

- EN 62684:2018

Model: UC13
Input Voltage: 100~240 V
Input AC Frequency: 50/60 Hz
Output Voltage: 5.0 V
Output Current: 2.0 A
Output Power: 10.0 W
Average active efficiency: 79.0%
No-load power consumption: 0.08W

Radio waves ...................................

Proof of compliance with international standards
(ICNIRP) or with European Directive 2014/53/EU
(RED) is required of all phone models before they can

13 14

be put on the market. The protection of the health and
safety of the user and any other person is an essential
requirement of these standards or this directive.

THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES.

Your phone is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The
guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety
margin designed to ensure the safety of all persons,
regardless of age and health.

The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for mobile devices is 2 W/kg for
Head SAR and Body-worn SAR.

Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this
device model are:

15 16

Maximum SAR for this model and conditions under

which it was recorded

Head SAR

Body-worn
SAR

During use, the actual SAR values for this phone are
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your mobile device is automatically decreased
when full power is not needed for the call. The lower
the power output of the device, the lower its SAR value.

Body-worn SAR testing has been carried out at a
separation distance of 5 mm. To meet RF exposure
guidelines during body-worn operation, the device
should be positioned at least this distance away from
the body.

If you are not using an approved accessory, ensure that
whatever product is used is free of any metal and that
it positions the phone the indicated distance away from
the body.

Organisations such as the World Health Organisation
and the US Food and Drug Administration have stated
that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep
the phone away from the head and body during phone

GSM 1800 + Wi-Fi 2.4G 1.59 W/kg

LTE Band 1 + Wi-Fi 2.4G 1.62 W/kg

calls, or reduce the amount of time spent on the phone.
For more information, you can go to www.alcatelmobile.

com.
Additional information about electromagnetic fields

and public health are available on the following site:
http://www.who.int/peh-emf.

Your telephone is equipped with a built-in antenna.
For optimal operation, you should avoid touching it or
degrading it.

As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the device will be compliant with the
guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 5 mm away from the body.

Please note that when using an accessory some of your
personal data may be shared with the main device. It is
your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices
or third party devices connected to yours. For products
with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
(where available), ensure your network security. These
precautions will help prevent unauthorised access
to your phone. Your product can store personal
information in various locations including a SIM card,

17 18

memory card, and built-in memory. Be sure to remove
or clear all personal information before you recycle,
return, or give away your product. Choose your apps
and updates carefully, and only install them from
trusted locations. Some apps can impact your product’s
performance and/or have access to private information
including account details, call data, location details and
network resources.

Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing
and accidental loss, destruction or damage, whereby
the measures shall provide a level of security that is
appropriate with regard to:

- the technical possibilities available;

- the costs for implementing the measures;

- the risks involved with the processing of the personal
data; and

- the sensitivity of the personal data processed.

You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with

evidence of your identity before we can act on your
request.

Licences ...........................................

microSD logo is a trademark.

The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.

Alcatel 4087U Bluetooth Declaration ID
D043603

The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.

This equipment may be operated in all
European countries.

This device may be operated without
restrictions in any EU member state.

Google, the Google logo, Android, the
Android logo, Google SearchTM, Google
MapsTM, GmailTM, YouTube, Google Play Store,
and Hangouts
Inc.

TM

are trademarks of Google

The Android robot is reproduced or modified from
work created and shared by Google and used according

19 20

to terms described in the Creative Commons 3.0
Attribution License (the text will appear when you
touch Google legal in Settings > About phone >
Legal information)

(1)

.

You have purchased a product which uses the open
source (http://opensource.org/) programmes mtd,
msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU
General Public Licence and Apache Licence.

We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.

You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.

We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/
Switzerland.

If and to the extent that the Product is exported,
taken with, or used by the end customer or end user
outside the EU/EEA/Switzerland any responsibility,
warranty or indemnification of the manufacturer and its
suppliers in regard to the Product expires (including any
indemnification in regard to IPR infringement).

(1)

May not be available in all countries.

21 22

General information .....................

• Internet address: www.alcatelmobile.com

• Hotline: See the "SERVICES" leaflet that came with

your phone or go to our website.

• Manufacturer: TCL Communication Ltd.

• Address: 5/F, Building 22E, 22 Science Park East

Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong

• Electronic labelling path: Touch Settings > System >

Regulatory & safety or press *#07#, to find more

information about labelling

On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.

This radio equipment operates with the following
frequency bands and maximum radio-frequency power:

GSM 850/900: 34 dBm
GSM 1800/1900: 31 dBm
UMTS B1/2/5/8 (2100/1900/850/900): 23 dBm
LTE FDD B1/3 (2100/1800): 23.5 dBm
LTE FDD B7/20/28 (2600/800/700): 24.5 dBm
LTE FDD B8 (900): 24 dBm

(1)

Depending on country.

(1)

.

LTE TDD B38/40/41 (2600/2300/2500): 24.5 dBm
Bluetooth 2.4GHz band: 6.74 dBm
Bluetooth LE: -4.56 dBm

802.11b/g/n 2.4GHz band: 12.26 dBm

• Regulatory information

Hereby, TCL Communication Ltd. declares that the
radio equipment of type Alcatel 4087U is in compliance
with Directive 2014/53/EU.

The full text of the EU declaration of conformity is
available at the following internet address: http://www.
alcatelmobile.com/EU_doc.

• Additional information

The description of accessories and components,
including software, which allow the radio equipment
to operate as intended, can be obtained in the full text
of the EU declaration of conformity at the following
internet address: http://www.alcatelmobile.com/EU_
doc.

Protection against theft

(1)

Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering

(1)

Contact your network operator to check service

availability.

23 24

*#06# and keep it in a safe place. It may be requested by
the police or your operator if your phone is stolen. This
number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
card.

Disclaimer

There may be certain differences between the user
manual description and the phone’s operation,
depending on the software release of your phone or
specific operator services.

TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall
be borne by the operator exclusively. This phone
may contain materials, including applications and
software in executable or source code form, which
have been submitted by third parties for inclusion in
this phone ("Third Party Materials"). All Third Party
Materials in this phone are provided "as is", without
warranty of any kind, whether express or implied. The
purchaser undertakes that TCL Communication Ltd. has
complied with all quality obligations incumbent upon
it as a manufacturer of mobile devices and phones
in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for
the inability or failure of the Third Party Materials to
operate on this phone or in interaction with any other

device. To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
attempts to use, such Third Party Materials. Moreover,
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be
held responsible by the purchaser for any consequences
of such removal.

Your mobile .............................

1

1.1 Keys and connectors

Headset

connector

The Google

Assistant

Button

Front
camera

Volume
up/down

Power key

Back

button

Micro -USB
connector

25 26

Recent
button

Home
button

Back camera

Back flash

Fingerprint
sensor

Back button

• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.

Home button

• From any application or screen, touch to
return to the Home screen.

• Touch and hold to turn on Google Assistant.
You can get help such as getting directions and
restaurant information based on the content
detected on the screen.

Recent Apps button

• Touch to view applications you’ve recently
accessed.

Power key

• Press: Lock the screen/Light up the screen.

• Press and hold: Show the popup menu to

select from Restart/Power off/Aeroplane
mode.

• Press and hold the Power key and Volume
down key to take a screenshot.

• Press and hold the Power key for at least 10
seconds to force reboot.

The Google Assistant Button

• Press: Launch Google Assistant.

27 28

Volume keys

• Adjust the call volume during a phone call.

• Adjust the media volume while listening to

music or a video, or streaming content.

• Adjust the media volume.

• Mute the ringtone of an incoming call.

• While using the Camera app, press the Volume

up or down key to take a photo or touch and
hold to shoot continuously.

• Double-press the Volume up key to open the

camera.

• Convenient operations

1.2 Getting started

1.2.1 Setting up

Insert the pin into the hole and pull out the tray.

1

Insert or remove your SIM card or microSD card.

2

Single-SIM

2

Micro

SD

Touch to switch

1

between Sound,
vibrate and Mute

Touch to adjust the
volume of media,
calls, ringtones,
alarms or notifications

29 30

Dual SIM

2

1

Your phone only supports nano-SIM cards. Do
not attempt to insert other SIM types like mini
and micro cards as these may cause damage to
your phone.

Charging the battery

You are advised to fully charge the battery. Charging
status is indicated by a percentage displayed on screen.
The percentage increases as the phone is charged.

To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.

1.2.2 Powering on your phone

Hold down the Power key until the phone powers on,
unlock your phone (Swipe, Pattern, PIN, Password,
Fingerprint or Face) if necessary and confirm. The
Home screen is displayed.

31 32

1.2.3 Powering off your phone

Press and hold the Power key until options appear, then
select Power off.

1.3 Home screen

You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.

1

2 3

4

5

Status bar

1

• Status/Notification indicators

• Swipe down to open the Notification panel

Google Search bar

4

• Touch 2 to enter text search screen

• Touch 3 to enter voice search screen

Favourites tray applications

5

• Enter the application

• Touch and hold to move or remove applications

Auto-rotate screen

From the app list, touch Settings > Display > Auto­rotate screen to enable the function.

1.3.1 Using the touchscreen

Touch

To access an application, touch it with your finger.

Touch and hold

To enter the available options for an item, touch and
hold the item. For example, select a contact in Contacts,
touch and hold this contact, an option list will appear.

33 34

Drag

Touch and hold an item and drag it to another location.

Slide/Swipe

Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.

Flick

Similar to swiping, flicking is a lighter and quicker stroke.

Pinch/Spread

Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen.

Rotate

Automatically change the screen orientation from
portrait to landscape by turning the phone sideways to
have a better screen view.

1.3.2 Status bar

From the Status bar, you can view both phone status
(on the right side) and notification information (on the
left side).

Swipe down the Status bar to view notifications and
swipe down again to enter the Quick settings panel.
Swipe up to close it.

Notification panel

Swipe down the Status bar to open the Notification
panel to read detailed information.

Clear all notifications
(ongoing notifications
will remain)

35 36

Quick Settings panel

Swipe down the Status bar twice to access the Quick
Settings panel where you can enable or disable functions
or change modes by tapping the icons.

Open Settings, to view the full list
of settings

1.3.3 Lock and unlock your screen

To protect your phone and privacy, you can lock the
screen with a pattern, PIN, password, fingerprint or
face, etc.

To create a screen unlock pattern, touch Settings >
Security > Screen lock, refer to "9.11 Security" for
more details.

To lock phone screen

If your phone remains inactive for a period of time,
it will automatically lock the screen and enter sleep
mode to save power. Go to Settings > Display > Screen
timeout and select a screen timeout period.

You can also manually lock the screen by pressing the
Power key once.

37 38

To unlock the phone screen

Use Face Unlock

Press the Power key once to light up the screen, swipe
up and unlock the screen with the method you have
set.

Enter a Password to Unlock the Screen

Once the screen is turned on, swipe up from any
position on the screen to display the password input
panel. Then enter your lock screen password.

Use Pattern Unlock

Draw the same pattern you have set to unlock the
screen.

Lift your phone and align it with your face. Your phone
will unlock once your face is recognised.

Use Fingerprint unlock

Touch the fingerprint sensor with an enrolled finger to
unlock the screen.

1.3.4 Personalising your Home screen

Add

You can touch and hold a folder, an application or
a widget and drag the item to your preferred Home
screen.

Reposition

Touch and hold an item and drag it to the desired
position and then release. You can move items both on
the Home screen and the Favourites tray. Hold the icon
on the left or right edge of the screen to drag the item
to another Home screen.

Remove

Touch and hold an item and drag it up to the top of the
Remove icon, then release.

39 40

Create folders

To improve the organisation of shortcuts or applications
on the Home screen and the Favourites tray, you can
add them to a folder by stacking one item on top of
another. To rename a folder, open it and touch the
folder’s title bar to input the new name.

Wallpaper customisation

Touch and hold an empty area on the Home screen,
then touch Wallpapers to customise wallpaper.

1.3.5 Widgets and recently used applications

Consult widgets

Touch and hold the empty area on the Home screen,
then touch Widgets to display all widgets.

Touch the selected widget and slide it to move to your
preferred screen.

Consult recently used applications

To consult recently used applications, touch the Recent
Apps button . Touch a thumbnail in the window to

open the application.

41 42

Touch one thumbnail and swipe left or right, or touch
"X" on the top left corner to close an application.

Touch at the bottom of the screen to close all the
running applications.

1.3.6 Volume adjustment

Using the volume key

Press the Volume key to adjust the volume. To activate
vibration mode, press the Volume key and touch to
show this icon .

Using the settings menu

From the main menu, touch Settings > Sound to set the
volume for Media, Call, Ringtones, Alarms, etc.

Text input ................................ .

2

2.1 Using the onscreen keyboard

Onscreen keyboard settings

Go to Settings > System > Languages & input > Virtual
keyboard, touch the keyboard you want to set up and a

series of settings will become available.

Adjust the onscreen keyboard orientation

Turn the phone sideways or upright to adjust the
onscreen keyboard orientation. You can adjust this
by changing the settings (Touch Settings > Display >
Advanced > Auto-rotate screen), or touch Auto-rotate
icon on the Quick Settings panel.

2.1.1 Gboard

1

3

4
5

6

Enter text or numbers

1

Touch and hold to select symbols

2

Touch to attach pictures or videos.

3

Switch between "abc/Abc" mode; Touch and hold to

4

switch to "abc/ABC" mode

Switch between alphabetical and numeric keyboard

5

Touch and hold to show input options

6

2

43 44

2.2 Text editing

You can edit texts which you have entered.

• Touch and hold or double tap within the text that you
want to edit.

• Drag the tabs to change the area of the selected text.

• The following options will appear: Cut, Copy, Share

and Select all.

• If you have previously cut or copied any text, touch
the tab to show PASTE which allows you then paste
the text at the current location.

Phone, Call logs and

3

Contacts ...................................

3.1 Phone .................................................

3.1.1 Making a call

To make a call, touch in the Favourites tray.

5

6

1

3

4

Call logs

1

Contacts

2

Show the dial pad

3

Favourites

4

Add favourites

5

2

45 46

Call the favourited number

6

Long press to

access voicemail

Enter the desired number from the dial pad and touch

to place the call, or select a contact from Contacts

or Call logs, touching tabs and then touch to make
the call.

The number you entered can be saved to Contacts
by touching the item Create new contact or Add to a
contact.

If you make a mistake, you can delete the incorrect
digits by touching .

To hang up a call, touch .

International call

To dial an international call, touch and hold to enter
“+”, then enter the international country prefix followed

by the full phone number and touch .

Emergency call

If your phone has network coverage, dial the emergency
number and touch to make an emergency call. This

works even without a SIM card and without typing the
PIN code.

3.1.2 Answering or rejecting a call

When you receive a call:

• Swipe up to answer the call.

47 48

• Swipe down to reject the call.

• Touch to reject the call by sending a preset

message.

3.1.3 Calling your voicemail

Your voicemail is provided by your network to avoid
missing calls. It works like an answering machine that
you can consult at any time.

To access your voicemail, touch and hold .
If you receive a voicemail, appears on the Status bar.

Open the Notification panel and touch New voicemail.

3.1.4 During a call

To adjust the volume during a call, press the Volume
key.

End the current call.
Touch to add another call.
Display the dial pad.

Touch to hold the current call.

Touch once to activate the speaker during the

current call. Touch this icon again to deactivate the
speaker.

Touch once to mute the current call. Touch this icon

again to unmute the call.

To avoid accidental operation of the touchscreen
during a call, the screen will automatically darken
when you put the phone close to your ear, the
screen will re-illuminate when it is removed from
your ear.

3.1.5 Managing multiple calls

With this phone you can handle multiple calls at the
same time.

Swap calls

When you accept two calls, touch to switch between
two lines. The current call will be put on hold.

Conference calls

(1)

You can set up a conference call as follows.

(1)

Depending on your network operator.

49 50

• Place a call to the first participant of the conference
call.

• Touch to add another call.

• Enter the phone number of the person you want to

add to conference and touch . You can also add
participants from Call logs or Contacts.

• Touch to start the conference.

• Touch to end the conference call and disconnect

all callers.

3.1.6 Phone settings

Touch from the Phone screen, then touch Settings
to set phone.

Touch the contacts, and touch to Block numbers,
Help & feedback.

3.2 Call logs

You can access your call logs by touching from the
Phone screen to view missed calls, outgoing calls and
incoming calls.

Touch to view information or further operations, you
can launch a new call, send a message to the contact or
number, view detailed information of the call.

51 52

3.3 Contacts ............................................

Contacts enables quick and easy access to the people

you want to reach.
You can view and create contacts on your phone and

synchronise them with your Gmail contacts or other
applications.

3.3.1 Consult your Contacts

To see your contacts, touch from the App drawer.

1

2

3

4

Touch to select the contact

1

Touch to search contacts

2

Open the Quick contact panel

3

Touch and hold to select a contact to delete or to

share.

Add new contact

4

Deleted contacts will also be removed from other
applications on the phone or web the next time
you synchronise your phone.

3.3.2 Adding a contact

Touch in the contact list to create a new contact.

You are required to enter the contact's name and other
contact information. By scrolling up and down the
screen, you can move from one field to another.

1

2

3

When finished, touch Save to save

1

Select a picture or take a photo for the phone

2

contact

Touch to open available labels

3

Add to/Remove from favourites

(1)

To add a contact to favourites, you can touch a contact
to view details then touch to add the contact to
favourites.

(1)

Only phone contacts and account contacts can be added

to favourites.

53 54

To remove a contact from favourites, touch on the
contact details screen.

3.3.3 Editing your contacts

To edit contact information, touch in the contact
details screen.

When finished, touch Save to save.

3.3.4 Use Quick contact for Android

Touch a contact to open the Quick contact panel for
Android.

3

1
2

Touch to make a call

1

Touch to send a message

2

Touch to make a video call

3

The icons available on the Quick contact panel depend
on the information you have for the contact and the
applications and accounts on your phone.

55 56

3.3.5 Importing, exporting and sharing contacts

This phone enables you to import or export contacts
between your phone, SIM card, internal storage, your
accounts and micro SD card.

From the Contacts screen, touch to open the options
menu. Touch Settings > Import/Export, then select to
import/export contacts from/to your accounts, SIM
card, phone, internal storage, micro SD card, etc.

You can share a single contact or contacts with others
by sending the contact's vCard to them via Bluetooth,
Gmail, etc.

Touch the contact you want to share, touch and Share
from the contact details screen.

3.3.6 Displaying contacts

You can configure which list of contacts, for each
account, you want to display in the Contacts list.

Touch and then Settings > Sort by to sort the list by
touching First name or Last name, as well as viewing
contact names by touching Settings > Name format >

First name first/Last name first.

3.3.7 Synchronising contacts in multiple accounts

To add an account, touch from the contacts list and
touch Settings > Accounts > Add account, or from the
app list, touch Settings > Accounts > Add account.

You are required to select the kind of account you are
adding, like Google, DUO/Exchange, etc.

As with other account setups, you need to enter
detailed information, like username, password, etc.

You can remove an account and all associated
information from the phone. Touch the account you
want to delete > touch REMOVE ACCOUNT.

Auto-sync

On the Accounts screen, touch Automatically sync
data. When activated, all changes to information on the
phone or online will be automatically synchronised with
each other.

Contacts, data or other information can be synchronised
from multiple accounts, depending on the applications
installed on your phone.

57 58

Messages ............................

4

4.1 Writing a new message

You can create, edit and receive SMS and MMS with
this phone.

To access Messages, touch .
On the message list screen, touch to write text/

multimedia messages.

1

2

More options

1

Send the message

2

Sending a text message

To add recipients, enter the name or phone number of
the recipient in the To bar. Touch the Text message bar
to enter the text of the message. When finished, touch

to send the text message.

Specific letters (accented) will also increase the
size of the SMS. This may cause multiple SMS to
be sent to your recipient.

Sending a multimedia message

MMS enables you to send video clips, images, photos,
animations, slides and sounds to other compatible
mobiles and email addresses.

An SMS will be converted to MMS automatically when
media files (image, video, audio, etc.) are attached or
subject or email addresses are added.

To send a multimedia message, enter the recipient's
phone number in the To bar. Touch the Text message
bar to enter the text of the message.

Touch to give access to your location, send a voice
message or attach files.

Touch to take a photo/video or attach a photo/
video you have taken.

When finished, touch to send the multimedia
message.

59 60

4.2 Managing messages

When a message is received, will appear on the
Status bar as a notification. Swipe down the Status bar
to open the Notification panel. Touch the new message
to open and read it. You can also access the Messages
application and touch the message to open it.

Messages are displayed as a conversation.
Touch a message to enter the message composing

screen:

1

2

3

Tap for more options

1

Tap to call the number

2

Tap to save the number to Contacts or view the

3

contact details if the number has been saved

To adjust message settings, touch and select Settings
on the message list screen.

61 62

Multimedia applications .......

5

5.1 Camera ..............................................

Before using the camera, make sure that you remove
the protective lens cover to avoid it affecting your
picture quality.

You can open the Camera app.by following ways:

From the Home Screen

From the home screen, touch Camera .

From the Lock Screen

When the screen is locked, press the Power key once to
light up the screen, then swipe left on the camera icon
in the lower right corner to open the camera.

Using shortcut key

Simply double-press the power up key to open the
camera.

1

3

To take a photo

The screen acts as the viewfinder. First, position the

2

5

object or landscape in the viewfinder, touch the screen
to focus if necessary and touch or press the Volume
key to take a photo. The photo will be automatically
saved.

To take a video

6

7

Flash mode

1

4

Touch to turn on/off the camera flash
WARNING: Keep a safe distance when using the

flash. Do not point the flash toward people’s or
animals’ eyes.

Take HDR photos

2

Switch between front and rear camera

3

Take a video

4

Pinch fingers together to zoom out, or spread

5

fingers apart to zoom in

View the photos or videos you have taken

6

Take a photo

7

63 64

Touch the right part of this icon to change the
camera mode to video, then touch the left part of this
icon to start video recording. You can also touch
the left part of this icon to take a picture during
video recording.

Touch to pause video recording and touch to
continue. Touch to stop recording. The video will be
automatically saved.

5.1.1 Modes and settings

Slide right to switch Camera Mode. Slide left to enter
Camera settings.

Slide right to access
the Camera Mode

• Auto

Auto is the default mode for Camera.

• Manual

Lets you to take full control of the camera settings,
allows you to adjust ISO, WB, Contrast and more.

• Burst

Touch and hold the shutter for continuous shooting,
lift your finger to stop continuous shooting.

• Panorama

Touch to turn on the panorama function. Touch the
shutter button to start taking a panoramic photo
and move the phone steadily along in the direction
indicated by the onscreen line. Once the slots are
filled, the photo will be automatically saved. If the

slots are not fully filled, touch the shutter button
again to save the photo.

• Filter

Touch to preview the viewfinder with live filter
applied. Touch any filter to apply it.

• Qr code

Align QR Code within frame to scan.

• Night-Shot

This mode helps to capture wonderful pictures at
night in low light.

• Portrait

Touch to create a depth of field effect. You can
create an image that highlights your subject while
producing a gorgeously blurred background.

Camera settings

Touch Camera , slide left to access the camera
settings.

Camera settings:

• Storage path

The default is phone storage.

• Volume key function

Enable the Volume up/down key shortcut function,
to adjust the volume, take photos/videos or zoom
in/out.

65 66

• Quick capture by double-click volume down key when
screen is off

Capture with back camera.
Capture with front camera
Off

• Camera sound

Touch to turn on/off shutter sound when
capturing.

• Save location
Touch to tag photos and videos with your

location. This option is available when the GPS
location service is enabled.

Photo settings:

• Picture size (Back camera)

You can select (4:3) 13.0 megapixels / (4:3)

5.0 megapixels/(4:3) 3.1 megapixels/(16:9) 9.7
megapixels/(16:9) 3.8 megapixels/(16:9) 2.4
megapixels as your picture size of back camera.

• Picture quality

You can select Super fine, Fine or Normal as the
picture quality.

• Add time watermark

Touch to turn on/off.

• Countdown duration

Enables you to select Off, 3 or 10 for countdown
duration.

• Composition line

You can select Close, Grid , Golden section, Reticle,
or Box help you take better photos.

• Smile shutter

Touch to turn on, it will take photos automatically
when a smile is detected.

• Face attribute detect

Touch to turn on/off.

• Antibanding

Enables you to select 50Hz, 60Hz or Auto.

• Enhance lowlight photos automatically

Touch to turn on/off.

• AI scene recognition

Identify multiple scenes and optimize shots, Touch

to turn on/off.

• Touching photograph

Touch to turn on/off

• Restore defaults

Reset the camera to its factory default settings.

67 68

5.2 Gallery ...............................................

Gallery acts as a media player for you to view photos
and play videos. It also automatically analyses photos
and organizes them into groups, so that you can quickly
locate the photos you need.

To view, edit or share the photos/videos, touch Gallery

from the Home screen.

Moments

4

View the photos/videos you have just taken

Viewing details about photos and videos

Touch any picture or video to enter full screen view,
swipe up to find basic information or tap to find more
details.

4

Tap to access more options

1

Explore

2

1

2

3

Explore collects photos into groups making them
more easy to find

Albums

3

Photos, videos, screenshots, etc. are all automatically
grouped in Albums

69 70

Working with pictures and videos

Gallery offers a wide range of editing features for
photos and videos.

• To edit a picture

Find the picture you want to work on, and tap the
picture in the full screen view.

2

3

4

1

Share

1

Edit

2

Favourites

3

Delete

4

More options, such as Slideshow, Set as, Details,

5

5

Print, etc.

Touch to edit.

1
2
3

Reset

1

Save changes

2

Beautify pictures

3

Set effects such as Punch, Vintage, B/W, Bleach,

etc.

Picture dehazing.

Crop, Straighten, Rotate, Mirror or Draw the picture.
Adjust the picture colour.

71 72

• To edit a video

Touch the video in the full-screen view and touch .

Mute the saved video

Drag the slider at both ends of the video crop area,
select the video you want to keep, touch to preview.
Once done, touch to save.

Album management

When there are many pictures and videos, you can
manage your albums for convenient viewing.

• To create an album

Tap to create and name a new album. Select the
pictures or videos you want to include in it by tapping

to copy or move them.

• Move/copy pictures or videos
Touch and hold the picture(s) or Video(s) you want to

move/copy, Touch > Copy to album/Move to album,
then select the album that you want to move to/copy
to.

• Delete or recover pictures or videos

73 74

Touch and hold the picture(s) or Video(s) you want to
delete, touch > DELETE.

Deleted items will be retained in the Trash album for
30 days, after which they will be permanently deleted.
To permanently delete them within this period, find
the picture(s) or Video(s) in Trash and touch and hold
to delete.

To recover the picture(s) or Video(s) within this period,
touch and hold the picture(s) or Video(s) in Trash and
touch to recover.

• To hide album

(1)

Touch and hold the album you want to hide, touch >

MOVE, the album contents will be hidden from
Moments.

5.3 Music .................................................

You can play music files stored on your phone or
microSD card.

To play a music file, swipe up on the Home screen, then
touch Music .

1

2

More options

1

Play or pause

2

While playing songs with Music, the operation of
pause, play or skip is still available even if the
screen is locked.

(1)

Default albums such as Camera, Videos, Screenshots,

etc. can't be hidden or moved.

75 76

Calendar, Clock, and

6

Calculator .................................

6.1 Calendar ...........................................

You can use Calendar to keep track of important
meetings, appointments, etc.

To view the calendar and create events, open Google
apps folder from Home screen, then touch Calendar.

6.1.2 To create new events

You can add new events from any Calendar view.

• Touch .

• Fill in all required information for this new event. If it

is a whole-day event, you can select All-day.

• When finished, touch Save from the top of the

screen.

To quickly create an event from the Week view screens,
touch an empty spot to select a target area which will
then turn into , then touch the icon to create the
new event.

6.1.1 Multimode view

You can display the Calendar by Schedule, Day, 3 days,
Week, or Month, touch to select.

77 78

6.1.3 To delete or edit an event

To delete or edit an event, touch the event to enter its
details screen. Touch to edit the event, or touch
and then Delete to delete.

6.1.4 Event reminder

If a reminder is set for an event, the upcoming event
icon will appear on the Status bar as a notification
when the reminder time arrives.

Swipe down the Status bar to open the Notification
panel and touch an event name to view the Calendar
notification list.

Touch the Back button to keep the reminders pending
in the Status bar and the Notification panel.

6.2 Clock ..................................................

Your mobile phone has a built-in clock, swipe up the
Home screen, then touch Clock, or tap time on the
Home screen to access it.

Tap to add a time zone from the list.

6.2.1 Alarm

From the Clock screen, touch Alarm.
Turn on to enable the alarm.

Touch to add a new alarm.
Touch a currently existing alarm to enter the alarm

editing screen.
Touch to delete the selected alarm.

6.2.2 Timer

From the Clock screen, touch Timer.

• Touch the digits to set the countdown time. Type the
time in hour, minute and second number sequence.

• Touch to start the countdown.

Pause/play

Delete

79 80

6.2.3 Stopwatch

From the Clock screen, touch Stopwatch.

Touch to start the Stopwatch.

6.3 Calculator .........................................

To solve mathematical problems with Calculator, swipe
up from the home screen, then tap .

1

2

4

1

2

3

Reset

1

Pause/play

2

Touch to show a list of records according to the

3

updated time

6.2.4 Adjust Clock settings

Touch and then Settings to access Clock, Alarms,
Timers and Screen saver settings.

81 82

3

More options

1

Touch to switch RAD and DEG.

2

Swipe left for more options about Basic calculation

3

and Advanced calculation

Touch to delete digits one by one

4

7

Others ...................................

7.1 Kids Mode ........................................

A parental control feature allows you to set restrictions
on your child's usage time and access to specific apps.
Your child’s happiness and safety is guaranteed with
Kids Mode.

To access this menu, swipe up the Home screen and tap

Kids Mode .

7.1.1 To use Kids Mode

• Set a password and confirm

• Set a security question in case you ever need to reset

your password

• Input a user name

• Turn it on under accessibility settings

You are using kids mode now.

Exit with passwordSettings

7.1.2 Settings

Touch and enter your password to go to Settings
and select what apps can be used by your child, set the
device and app usage time, choose his/her favourite
wallpaper, reset password, enable blue light filter or
even set charge protection to prevent usage while
charging, etc.

7.2 Support Centre ................................

Support Centre helps you to learn more about Hot

FAQs, operating instructions, troubleshooting, etc. You
can also feedback your comments to us through it.

83 84

7.3 Other applications

The previous applications in this section are preinstalled
on your phone. To read a brief introduction of the
preinstalled 3rd party applications, refer to the leaflet
provided with the phone. To download and install
more 3rd party applications, use the Google Play Store
application.

(1)

8

Google apps are preinstalled on your phone to improve
work efficiency and help you enjoy life.

This manual briefly introduces the apps. For detailed
features and user guides, refer to related websites or
the introduction provided in the apps.

You are recommended to register with a Google account
to enjoy full functionality.

Google applications ...........

8.1 Google

A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across

all devices on which the browser is installed can be
synchronised with your Google account.

8.2 Gmail

As Google's web-based email service, Gmail is configured
when you first set up your phone. With this application,
you can send and receive emails, manage emails by
labels, archive them, etc. Emails can be automatically
synchronised with your Gmail account.

(1)

Application availability depends on country and operator.

85 86

8.3 Maps

8.6 Play Movies & TV

Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions,
and route planning for travelling by foot, car, or public
transportation. By using this application, you can find
your own location, search for a place, and get suggested
route planning for your trips.

8.4 YouTube

YouTube is an online video-sharing application where
users can upload, view, and share videos. Available
content includes video clips, TV clips, music videos,
and other content such as video blogging, short original
videos, and educational videos. It supports a streaming
function that allows you to start watching videos almost
as soon as they begin downloading from the internet.

8.5 Drive

A file storage and synchronisation service created by
Google, which allows users to store files in the cloud,
share and edit files.

Files in Drive are kept secure and can be accessed from
any device by logging in to your Google account. Files
or folders can be shared privately with other Google
account users.

Google Play Movies & TV allows you to watch movies
and TV shows purchased or rented on Google Play.

8.7 Play Store

Serves as the official app store for the Android operating
system, allowing users to browse and download
applications and games. Applications are either free of
charge or at a cost.

In Play Store, search for the app you need, download it
and then follow the installation guide to install the app.
You can also uninstall, update an app, and manage your
downloads.

8.8 Duo

A video chat mobile app.
With phone numbers verified, users can easily video

call people from their contact list.

8.9 Photos

Google Photos stores and backs up your photos and
videos. It also automatically analyses photos and
organises them into groups, so that you can quickly
find the photos you need.

87 88

8.10 Keep Notes

A note taking application developed by Google.
You can insert images, lists, and make voice recordings

in your notes. You can also set time or location­based reminders for notes. Google Keep allows you to
categorise notes by labels, and notes are searchable
based on their colour, whether they have reminders,
audio, images, or lists.

8.11 Assistant

Devices can have a dedicated hardware button for
the Google Assistant (GA-button). With a GA-button,
users can launch the Google Assistant in three different
modes: Default , Visual snapshot, and Walk talkie.

• Default — Single press to activate
Default mode is the same as launching the Google

Assistant by long-pressing on the home button.

• Walkie-talkie — Touch and hold and hold to activate

Walkie-talkie mode launches the Google Assistant

with microphone auto-endpointing turned
off. Microphone auto-endpointing is used to
automatically close the microphone and finalise a
user query in default mode. In walkie-talkie mode, the
microphone remains open until the user releases the
GA-button. When the user releases the GA-button,
the microphone closes and the Assistant sends the
user query.

8.12 Files

Files displays all data stored on the phone, including
both external SD card and internal storage, such as
applications, media files downloaded from Google Play
Store, YouTube or other locations; Videos, pictures or
audios you have captured; other data transferred via
Bluetooth, USB cable, etc.

89 90

9

To go to Settings, swipe up from the Home screen or
swipe left and then tap Settings .

You can also swipe down from the notification panel
and touch .

Settings ............................

9.1 Network & internet

9.1.1 Wi-Fi

You can connect to the internet when your phone is
within range of a wireless network. Wi-Fi can be used
on your phone even without a SIM card inserted.

To turn Wi-Fi on and connect to a wireless network

• Touch Settings > Network & internet > Wi-Fi.

• Turn on .

• Once Wi-Fi is turned on, detected Wi-Fi networks

are listed.

• Touch a Wi-Fi network to connect to it. If the
network you selected is secured, you are required
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch CONNECT.

To add a Wi-Fi network

When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.

• Touch Settings > Network & internet > Wi-Fi > Add
network.

• Enter the name of the network and any required
network information.

• Touch SAVE.

To forget a Wi-Fi network

The following steps prevent automatic connection to
networks which you no longer wish to use.

• Turn on Wi-Fi, if it’s not already on.

• On the Wi-Fi screen, touch the name of the saved

network.

• Touch FORGET in the dialog that opens.

9.1.2 Mobile network

Go to Settings > Network & internet > Mobile network
to enable data roaming, set your preferred network
type, check the network connection you are using or
create a new access point, etc.

91 92

9.1.3 Aeroplane mode

Turn on Aeroplane mode to simultaneously disable
all wireless connections including Wi-Fi, Bluetooth and
more.

9.1.4 SIM cards

(1)

Touch to choose SIM 1 or SIM 2 for connecting to the
network, making calls and sending SMS messages.

9.1.5 Hotspot & tethering

To share your phone's data connection via USB and
Bluetooth, or as a mobile hotspot, go to Settings >
Network & internet > Hotspot & tethering to activate
these functions.

To rename or secure your mobile hotspot

When your mobile hotspot is activated, you can rename
your phone's Wi-Fi network (SSID) and secure its Wi-Fi
network.

• Touch Settings > Network & internet > Hotspot &
tethering > Wi-Fi hotspot.

• Touch Wi-Fi hotspot to rename the network SSID or
set your network security.

• Touch OK.

(1)

Function availability depends on country and operator.

93 94

The functions above may incur additional network
charges from your network operator. Extra fees
may also be charged in roaming areas.

9.1.6 Data Saver

By enabling Data saver, you can reduce data usage by
preventing some apps from sending or receiving data in
the background.

9.1.7 VPN

Virtual private networks (VPNs) allow you to connect
to the resources inside a secured local network from
outside that network. VPNs are commonly deployed
by corporations, schools, and other institutions so
that their users can access local network resources
when not inside that network, or when connected to a
wireless network.

To add a VPN

• Touch Settings > Network & internet > Advanced >
VPN and then touch .

• On the screen that opens, follow your network
administrator's instructions to configure each
component of the VPN settings.

• Touch SAVE.

The VPN is added to the list on the VPN settings screen.

Before adding a VPN, you should set a screen lock
for your phone.

To connect to/disconnect from VPN

To connect to a VPN:

• Touch Settings > Network & internet > Advanced >
VPN.

• The VPNs you have added are listed. Touch the VPN
you want to connect with.

• In the dialog that opens, enter any requested
credentials and touch CONNECT.

To disconnect from a VPN:

• Touch the VPN you want to disconnect from. In the
dialog that opens, touch DISCONNECT.

To edit/delete a VPN

9.1.8 Private DNS

Touch to select private DNS mode.

9.2 Connected devices

(1)

9.2.1 Bluetooth

Bluetooth is a short-range wireless communication
technology that you can use to exchange data, or
connect to other Bluetooth devices for various uses.

To turn on Bluetooth

• Touch Settings > Connected devices>Connection
preferences>Bluetooth.

• Turn on .

Your device name will appear on screen.

To edit a VPN:

• Touch Settings > Network & internet >Advanced >
VPN.

• The VPNs you have added are listed. Touch the
icon next to the VPN you want to edit.

• After editing, touch SAVE.

To delete a VPN:

• Touch the icon next to the selected VPN, then
touch FORGET to delete it.

95 96

To rename your device

• Touch Settings > Connected devices>Connection
preferences>Bluetooth.

• Turn on Bluetooth, touch Device name.

• Enter a name, and touch RENAME to confirm.

(1)

You are recommended to use Alcatel Bluetooth headsets,

which have been tested and proved compatible with your
phone. You can go to www.alcatelmobile.com for more
information about the Alcatel Bluetooth headset.

To pair/connect your phone with a Bluetooth device

To exchange data with another device, you need to turn
Bluetooth on and pair your phone with the Bluetooth
device with which you want to exchange data.

• Touch Settings > Connected devices > + Pair new
device.

• Touch a Bluetooth device you want to pair your
phone with in the list.

• In the dialog that pops up, touch PAIR to confirm.

• If the pairing is successful, your phone will be

connected to the device.

Before using MTP, make sure that the driver
(Windows Media Player 11 or higher version) has
been installed.

9.2.2 Printing

Touch Printing to activate Print services. You can select
your Default Print Service.

9.2.3 Files received via Bluetooth

You can view and edit the files received via Bluetooth.

9.2.4 Chromebook

To unpair from a Bluetooth device

• Touch beside the device you want to unpair from.

• Touch FORGET to confirm.

To connect your phone to the computer

• Use the USB cable that came with your phone to
connect the phone to a USB port on your computer.
Swipe down the Status bar to read the notification.

• Open the Notification panel and choose the way
which you want to transfer files or touch Settings

> Connected devices > USB to select. By default,
Charge only is selected.

97 98

Link devices so that you can text from your computer,
share your phone's internet connection and simplify
unlocking.

9.3 Apps & notifications

Touch to view details about the applications installed
on your phone, to manage their data usage or force
them to stop.

In the Permissions menu of an application, you can
grant permissions for the app, such as allowing the app
to access your Camera, Contacts, Location, etc.

9.4 Battery

Touch any category in the battery management screen
to view its power consumption.

9.5 Display

In this menu, you can adjust your screen brightness,
wallpaper, font size, Lock screen display, etc.

To rotate screen contents when device is rotated, touch

Auto-rotate screen.

9.6 Scheduled power on/off

Turn on the switches to enable scheduled power on/off,
and preset your power on/off time and repeat mode.

9.7 Sound

Use the Sound settings to configure many aspects of
call ringtones, music, and other audio settings.

• Vibrate for calls

Touch to set your incoming call to vibrate.

• Do Not Disturb

If you do not want to be disturbed by your phone or

information ringtones during work or rest, you can
set the Do Not Disturb mode.

Swipe down the Status bar twice to access the Quick

Settings panel, swipe left and tap to turn on Do
Not Disturb.

• Shortcut to prevent ringing

Press power & volume up together to vibrate or mute

calls and notifications.

• Default notification sound

Set the default sound for notifications.

• Phone ringtone SIM1

Touch to select phone ringtone for SIM1.

• Phone ringtone SIM2

Touch to select phone ringtone for SIM2.

• Silent mode

Touch to turn on / off Silent mode.

• Default alarm sound

Set your alarm ringtone.

• Other sounds and vibrations

Set Dial pad tones, Screen-locking sounds, Touch

sounds, etc.

9.8 Storage

Enter Settings > Storage to check the usage of storage
space, and free up more when necessary.

99 100

9.9 Privacy

To protect your privacy, you can set an app to be
allowed or forbidden to access your location, SMS,
phone, etc. Also whether or not to show passwords or
choose the activities and info that you want to Google
to save.

9.10 Location

Tap to set whether to allow an app to access your
device's location. You can set allowing continual access,
or only while the app is in use.

9.11 Security

• Screen lock

Select one method such as None, Swipe, Pattern,

PIN or Password to unlock the screen.

• Fingerprint

Use your Fingerprint to unlock the screen or take a

photo/video, etc.

Access Settings > Security > Fingerprint to activate

these functions.

• Face unlock

Face unlock allows you to unlock your device with

your facial data. Set it according to the on-screen
steps.

Ensure that you are facing the phone screen when

using face recognition.

NOTE: you need to set a pattern, PIN, or password
before using face key.

• Smart Lock

Smart Lock keeps your device unlocked when it's

safe with you and locked when it detects that it's
been put down.

• Others

You can also set Emergency service, SIM card lock,

Screen pinning, etc. in Settings > Security.

9.12 Accounts

Touch to add, remove, and manage your email and
other supported accounts. You can also use these
settings to control how and whether all applications
send, receive, and synchronise data on their own
schedules, and whether all applications can synchronise
user data automatically.

Touch Add account to add an account for the selected
app.

101 102

9.13 Accessibility

9.17 System

Use the Accessibility settings to configure any
accessibility plug-ins you have installed on your phone.

9.14 Smart controls

• Lift to check phone

Turn on to check time, notifications and other

info, pick up your phone.

• Pocket mode

Smart control when device in pocket.

9.15 Digital Wellbeing & parental

controls

In this menu you can find how much time you have
spent on the phone and even on each app. You can
customise the time limit for using the phone so that
have a healthy and balanced life.

In addition, parents are able to restrict their children's
usage time to manage their browsing habits.

9.16 Google

Touch to configure your Google account and service
settings.

• System update

If you want to update the system, touch CHECK FOR

UPDATES (refer to "10.1 FOTA Upgrade").

• Languages & input

Touch to configure language settings, the on-screen

keyboard, Google voice typing settings, Pointer
speed, etc.

• Gestures

To set some gestures for convenient use, such

as Jump to camera, Lift to check phone, Prevent
ringing, etc.

• Date & time

Use Date & time settings to customise your

preferences for how date and time are displayed.

• Backup

Turn on to back up your phone’s settings and

other application data to Google servers. If you
replace your phone, the settings and data you’ve
backed up will be restored onto the new phone when
you sign in with your Google account.

• Navigation bar

Select your favourite navigation button layout.

• Reset options

103 104

Tap to Reset Wi-Fi, mobile&Bluetooth, Reset app

preferences, you won't lose your data with these
settings.

If Erase all date (factory reset) is selected, all data in
your phone's internal storage will be erased, back up
your data before reset.

• Multiple users

Tap to switch between Owner and Guest.
Or you can touch Add user to share this device with

other people by creating additional users.

• Developer options

To enable this function, go to Settings > About

phone, then touch Build number 7 times. Back to
Settings > System > Advanced, now Developer
options is available. The developer options contain

settings that are useful for developing Android
applications.

• Regulatory & safety

Touch to view product information such as Product

model, Manufacturer name, Manufacturer address,
IMEI, CU reference, Bluetooth Declaration ID, etc.

9.18 About phone

You can also check Legal information, Build number,
SIM status and other specs.

View basic information for your phone such as Device
name, etc.

105 106

10

Making the most of your

phone ...............................................

10.1 FOTA Upgrade

Use the FOTA (Firmware Over The Air) Upgrade tool to
update your phone's software. To access Updates, from
the app list, touch Settings > System > System update.

If you want to update the system, touch CHECK FOR
UPDATES and when that’s finished, your phone will
have the latest version of the software.

During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.

11

Standard accessories

1. Charger

2. USB Cable

3. LCD sticker

4. SIM card pin

5. Quick Start Guide

6. Product safety information leaflet

Accessories ..........................

•Accessoriesdependoncountry.

•Only use the Alcatel batteries, chargers, and

accessories included along with your device.

107 108

12

Warranty ..............................

Your phone is warranted against any defect or
malfunctioning which may occur in conditions of normal
use during the warranty period of twelve (12) months

(1)

from the date of purchase as shown on your original
invoice.

Batteries

(2)

and accessories sold with your phone are
also warranted against any defect which may occur
during the first six (6) months

(1)

from the date of

purchase as shown on your original invoice.
In case of any defect of your phone which prevents you

from normal use thereof, you must immediately inform
your vendor and present your phone with your proof of
purchase.

If the defect is confirmed, your phone or part thereof
will be either replaced or repaired, as appropriate.
Repaired phones and accessories are entitled to a

(1)

The warranty period may vary depending on your country.

(2)

The life of a rechargeable phone battery in terms of

conversation time, standby time and total service life,
will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your phone during the first six
months after purchase and for approximately 200 more
recharges.

109 110

one (1) month warranty for the same defect. Repair or
replacement may be carried out using reconditioned
components offering equivalent functionality.

This warranty covers the cost of parts and labour but
excludes any other costs.

This warranty shall not apply to defects to your phone
and/or accessory due to (without any limitation):

- Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone
is used.

- Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.

- Modification or repair performed by individuals not
authorised by TCL Communication Ltd. or its affiliates
or your vendor.

- Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by
TCL Communication Ltd.

- Inclement weather, lightning, fire, humidity, infiltration
of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation etc.

Your phone will not be repaired in cases where labels
or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or

the mandatory warranty provided by your country or
jurisdiction.

In no event shall TCL Communication Ltd. or any
of its affiliates be liable for indirect, incidental or
consequential damages of any nature whatsoever,
including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion
or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions
may not apply to you.

13

Before contacting the service centre. here are some
instructions to help you troubleshoot your device:

• For optimal operation, fully charge the battery.

• To improve the phone’s performance, remove

unnecessary files or apps on your phone.

• Update your phone's software via the System update.

Alternatively you can touch Settings > System >
System update to update software.

• Reset your phone via Factory data reset. Touch

Settings->System->Advanced->Reset options­>Erase all data(factory reset)->Delete all data­>Delete all data. Another method is to hold down

the Power key and the Volume up key at the same
time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to
fully back up your phone data before resetting.

and carry out the following checks:

My phone can't be switched on or is frozen

• When the phone can't be switched on, charge for

at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.

Troubleshooting ..................

111 112

• When the phone falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.

• If neither method is effective, reset the phone by
pressing the Power key and the Volume up key at the
same time, and then selecting Wipe data/Factory

reset. Press the Volume key to select, and press the
Power key to confirm each selection.

My phone has not responded for several minutes

• If your phone doesn’t respond, turn off your phone
by pressing and holding the Power key until it turns
off and then restart it again.

• If it still doesn't work, reset the phone.

My phone turns off by itself

• Check that your screen is locked when you are not
using your phone, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.

• Check the battery charge level.

• If it still doesn't work, reset the phone or update

software.

My phone can't charge properly

• Make sure that you are using the Alcatel charger that
comes with the phone.

113 114

• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.

• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).

• When abroad, check that the voltage input is
compatible.

My phone can't connect to a network or "No service"
is displayed

• Try connecting to the network by moving to another
physical location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try connecting at a later time if the network is

overloaded.

My phone can't connect to the internet

• Make sure that the internet access service of your SIM
card is available.

• Check your phone's internet connection settings.

• Make sure that you are in a place with network

coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure that the SIM card has been correctly
inserted.

• Make sure that the chip on your SIM card is not
damaged.

• Make sure that the service of your SIM card is
available.

My phone can't make outgoing calls

• Make sure that you have dialled a valid number and
have touched call icon.

• For international calls, check the country and area
codes.

• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.

• Check your subscription status with your operator
(credit, SIM card validity, etc.).

• Make sure that you have not barred outgoing calls.

• Make sure that your phone is not in aeroplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).

• Check your subscription status with your operator
(credit, SIM card validity, etc.).

• Make sure that you have not forwarded incoming
calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in aeroplane mode.

The caller’s name/number doesn't appear when a call
is received

• Check that you have subscribed to this service with
your operator.

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

• Import all contacts stored on your SIM card to your

phone.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the

Volume key.

• Check the network strength. Move to a location with
stronger signal strength.

• Make sure that the receiver, connector and speaker on your
phone are clean.

I can't use the features described in the manual

• Check with your operator to make sure that your
subscription includes this service.

115 116

• Make sure that this feature doesn't require an Alcatel

accessory.

When I select a number from my contacts, the number
can't be dialled

• Make sure that you have correctly recorded the number
in your file.

• Make sure that you have selected the country code
when calling an international number.

I can't add a contact

• Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.

My callers can't leave messages on my voicemail

• Contact your network operator to check service
availability.

I can't access my voicemail

• Make sure that your operator’s voicemail number is
correctly entered in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network operator to check service

availability and MMS parameters.

• Verify the server centre number or your MMS profile
with your operator.

• The server centre may be swamped. Try again later.

117 118

SIM card PIN locked

• Contact your network operator to obtain the PUK
(Personal Unblocking Key) code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s
not working, try another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it

supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.

I can't download new files

• Make sure that there is sufficient phone storage
space for your download.

• Select the microSD card as the location to store
downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your
phone is visible to other users.

• Make sure that the two phones are within Bluetooth’s
detection range.

The battery drains too fast

• Make sure that you follow the complete charge time
(minimum 150 minutes).

• After a partial charge, the battery level indicator
may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication.

• Adjust the screen brightness as appropriate.

• Extend the email auto-check interval for as long as

possible.

• Update news and weather information on manual
demand, or increase their auto-check interval.

• Exit background-running applications if they are not
being used for extended periods of time.

• Turn off Bluetooth, Wi-Fi, or GPS when not in use.

The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications

• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.

After a factory data reset is performed, I can't use my
phone without entering Google account credentials

• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.

• If you don’t remember your Google account
credentials, complete Google account recovery
procedures.

• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as warranty case.

I forgot some passwords/codes/keys on phone

• Perform a factory data reset.

• If you still cannot access your phone, apply to the

authorised repair centre, but remember that it will
not be regarded as a warranty case.

119 120

14

Processor:

Sc9863A

Platform:

Android Q

Memory:

2GB+32GB

Dimensions (LxWxT):

159.16*75.2*8.65mm

Weight:

175g

Display:

HD+ 720x1520 19:9

Network:

GSM 850/900/1800/1900

UMTS: B1/2/5/8 (2100/1900/850/900)

Specifications ......................

GPS:

GPS/Glonass, with A-GPS

Connectivity:

• Bluetooth BT 4.2

• 802.11b/g/n

• 3.5 mm audio jack

• Micro-USB

Camera:

• Back camera: up 13MP AF+5MP FF+2MP FF

• Front camera: up to 5MP FF

Audio supported formats:

MP3, AAC, AMR, AMR WB, PCM/ADPCM, Opus,
Flac, Vorbis, MID, AAC LC, HE-AACv1, HE-AACv2

Battery

Capacity: 4000 mAh

Expansion Slot:

microSD™ memory card
(Availability of microSD card depends on market)

(1)

:

LTE: 1/3/7/8/20/28(full)/38/40/41(120M)

(Band frequency and data speed depend on operator.)

121 122

(1)

The original battery has undergone rigorous safety

inspections to meet qualification standards, the use of
non-original batteries may be dangerous.

Note: Specifications are subject to change without
prior notice.

English - CJA2EN2ALAAA

123